Toshiba Perception 1, Perception 2 User Guide
SYSTEM FEATURE
Access to Paging.. ...........................................................................................................................
Account Codes: Forced, Verifiable, Voluntary..
Alphanumeric Trunk ID ....................................................................................................................
Call Forward Busy (System/DID)
Call Forward Busy/No Answer (System/DID).
Camp-on ..........................................................................................................................................
Class of Service Restrictions
Common Control Switching Arrangement Access..
Consoleless Operation
Data Transmission-Voice Band
Dialed Number Identification Service (DNIS)
Direct-in Line.. ..................................................................................................................................
Direct-in Line Pooling (Delayed Ringing).
Direct Inward Dialing
Distinctive Ringing
Emergency Ringdown
Flexible Numbering
Immediate Ringing
Intercept ...........................................................................................................................................
Least Cost
Least Cost Routing Enhancement for “011”
Line Lockout ...
Message Center
Multiple Console Operation
Multiple Trunk Groups..
Music-on-Hold and Camp-on
Night Operator Station
Night Service
Off-premises
Power Failure/Emergency Transfer
Remote Access to Services
Remote Administration/Maintenance..
Rotary Dial Compatibility
Route Advance ................................................................................................................................
Station Message Detail Recording (SMDR)
Station Set Mix .................................................................................................................................
Ti Interface ......................................................................................................................................
Tandem Switching ............................................................................................................................
Tenant Service .................................................................................................................................
-TIE Trunks. ......................................................................................................................................
Toll Restriction (6-digit)
Toll Restriction/Class of Service Override Code
Tone Dialing
Tone Dialing-to-Dial Pulse Conversion
Traffic Measurement .
Trunk Transfer Recall (Timer & Termination Destination)
Uniform Distribution Wiring..
Universal Night Answer
Universal Port Architecture
Variable Time-out
Voice Mail Connection
Routing (LCR). ...............................................................................................................
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HP *
c
A&
Table of Contents
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Table of Confenfs
STATION FEATURES
Automatic Callback ..........................................................................................................................
Automatic Wake-upnimed Reminder ..............................................................................................
Call Forward-All Calls ......................................................................................................................
Call Forward-Busy ...........................................................................................................................
Call Forward-Busy/No Answer..
Call Forward-No Answer ..................................................................................................................
Call Forward to Trunk ......................................................................................................................
Call Pickup-Directed ........................................................................................................................
Call Pickup-Group ............................................................................................................................
Call Transfer ....................................................................................................................................
Call Waiting ......................................................................................................................................
Conference (3-Patty with Transfer) ..................................................................................................
Consultation Call ..............................................................................................................................
Direct Outward Dialing .....................................................................................................................
Do Not Disturb .................................................................................................................................
Flash-Hook Timing.. .........................................................................................................................
Hold All Calls ...................................................................................................................................
Maid-in-Room Status (Lodging/Health Care Only)
Manual Line Service ........................................................................................................................
Meet-Me Page .................................................................................................................................
Message Waiting .............................................................................................................................
Off-hook Call Announce ...................................................................................................................
Outgoing Calls (DTA and LCR) ........................................................................................................
Override (Executive) ........................................................................................................................
Park (Call Park) ...............................................................................................................................
Private CO Line ...............................................................................................................................
Remote Retrieval of Held Calls.. ......................................................................................................
Repeat Last Number Dialed ............................................................................................................
Saved Call Forwards and Message Waiting
Speed Dialing ..................................................................................................................................
Station Hunting ................................................................................................................................
Station-to-Station Calling .................................................................................................................
Trunk-to-Trunk Connections ............................................................................................................
Uninterrupted Line Connections ......................................................................................................
SUBJECT
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2-67
FIGURE
FIGURE LIST
SUBJECT PAGE
Call Forward-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Call Forward-Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Call Forward-Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Call Forward-No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Call Forward to Trunk
Direct Connection Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-66
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2-18
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Table of Contents
SUBJECT
ELECTRONIC/DIGITAL TELEPHONE FEATURES
Alphanumeric Message Display ......................................................................................................
Automatic Dialing.. ...........................................................................................................................
Automatic Line Preference ..............................................................................................................
Call Status Indication .......................................................................................................................
Common Audible Signaling .............................................................................................................
End-to-End Signaling.. .....................................................................................................................
Fixed Automatic Dialing Buttons.. ....................................................................................................
Handsfree Answerback with Speaker Cut-off.. ................................................................................
Handsfree Monitoring ......................................................................................................................
Liquid Crystal Display ......................................................................................................................
Manual Signaling .............................................................................................................................
Modular Line and Handset Cords.. ..................................................................................................
Multiple-appearance Directory Number.. .........................................................................................
Non-locking Buttons.. .......................................................................................................................
On-hook
Prime Directory
Privacy .............................................................................................................................................
Privacy
Push-button Access to
Push-button
Release..
Speaker/Amplifier
Speakerphone
Station-to-Station
Summary of
Tone Buzzing
Tone Ringing..
Voice Paging..
Volume
Dialing ...............................................................................................................................
Number.. ................................................................................................................
Release.. .............................................................................................................................
Features.. ....................................................................................................
Dialing .........................................................................................................................
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Messaging.. .........................................................................................................
LCD Functions.. ...........................................................................................................
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Controls ..............................................................................................................................
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ATTENDANT CONSOLE FEATURES
Attendant Camp-on/Call Waiting ......................................................................................................
Attendant Conference.. ........... . .......................................................................................................
Attendant
Attendant
Attendant Initialization ......................................................................................................................
Attendant
Busy Lamp
Call Forward Cancel ........................................................................................................................
Call Waiting Lamp ............................................................................................................................
Call Waiting Lamp Signaling ............................................................................................................
Digital Information
Direct Access to Paging ...................................................................................................................
Incoming Call Identification ..............................................................................................................
Incoming
Individual Trunk Access.. .................................................................................................................
Interposition
Join ..................................................................................................................................................
Emergency Transfer..
Hold .................................................................................................................................
Recall
Call Priority.. .....................................................................................................................
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Field.. ............................................................................................................................
Display..
Call Transfer.. ..............................................................................................................
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4-22
4-23
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III
Table of Contents
ATTENDANT CONSOLE FEATURES (Cont.)
Lockout ............................................................................................................................................
Meet-Me Page .................................................................................................................................
Message Waiting .............................................................................................................................
Night Service Control
Non-delayed Operation
Overflow Facility
Position Busy ...................................................................................................................................
Push-button Dialing
Secrecy ............................................................................................................................................
Serial Call (Business Console Only)
Speed Dialing-System
Splitting. ...........................................................................................................................................
Station Number Display
Switched Loop Termination
Through Dialing
Timed Recall-Variable ......................................................................................................................
Time-of-Day Display, Set, Reset ......................................................................................................
Trunk Equipment Number Display ...................................................................................................
Trunk Group Access Control ............................................................................................................
Trunk Group Busy Indication ...........................................................................................................
Trunk-to-Trunk Connections.. ... .......................................................................................................
Variable Attendant Console Loop Buttons..
Verification (Station & Trunk) ...........................................................................................................
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SUBJECT
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FIGURE LIST
FIGURE
1
2 Attendant Console With Six m Buttons
3 Attendant Console With Eight m Buttons
Attendant Console With Four m Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SUBJECT
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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ATTENDANT-POSITION TELEPHONE FEATURES
Attendant-Position Electronic/Digital Telephone
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
DIRECT STATION SELECTION CONSOLE (DSWDDSS) FEATURES
Direct Station Selection Console (DSS and DDSS) . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
LODGING/HEALTH CARE FEATURES
Attendant Console
Automatic Wake-up/Timed Reminder
Clear the Maid-in-Room Status ......
Deposit Paid Confirmation
Emergency Ringdown
Executive Suite Telephone
Guest Room Information.. .....
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7-6
7-7
7-8
7-9
iv
Table of Contents
SUBJECT
LODGING/HEALTH CARE FEATURES (Cont.)
Maid-in-Room ..................................................................................................................................
Message Registration ......................................................................................................................
Message Registration-Audit .............................................................................................................
Message Registration-Room Display ..............................................................................................
Message Waiting-Executive Suite Telephone
Message Waiting-Guest Telephone. ................................................................................................
Outgoing Restriction ........................................................................................................................
Room/Number Correlation ...............................................................................................................
Room Status. ...................................................................................................................................
Room Status Audit-BLF.. .................................................................................................................
Room Status Audit-Printout .............................................................................................................
Room-to-Room Blocking.. ................................................................................................................
Set/Clear Do Not Disturb Room Status
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ACD/MIS FEATURES
ACD/MIS
Multiple-Call Monitoring
Multiple Overflow Destinations .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..... .....
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FIGURE LIST
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8-I
8-10
8-12
FIGURE
1
PERCEPTIONehex
/MIS Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SUBJECT
DATA FEATURES
Analog Data Features
Automatic Callback ............................................................................................................
Automatic Data Release
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Automatic Dialing ...............................................................................................................
Data Button ........................................................................................................................
Data Only Transmission
Data Release Button
Data Security Groups
Data Switching Modes
DDIU-MA Displays
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Do Not Disturb ...................................................................................................................
Modem Pooling ..................................................................................................................
Redial Last Number Dialed ................................................................................................
Simultaneous Voice and Data Transmission
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Speed Dialing ....................................................................................................................
, NOTE: The above features relate to the DDIU-MA/MAT data units only.
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Table of Contents
DATA FEATURES (Cont.)
Digital Data Features
Automatic Callback
Automatic Data Release ....................................................................................................
Automatic Dialing
Command Mode ................................................................................................................
Communication Mode.. ......................................................................................................
Data Button
Data Call
Data Call
Data Release
Data Security
Dialing Modifiers
DIU Data Speed (Baud Rate) ............................................................................................
DIU Default Communication Parameters ...........................................................................
DIU Operation
Do Not Disturb ...................................................................................................................
Incoming Data Call ............................................................................. .:.
Modem Pooling-Outgoing Data Call .................................................................................
PDIU-DI Buttons and LEDs ...............................................................................................
PDIU-DS Displays .............................................................................................................
Redial Last Number Dialed.. ..............................................................................................
Result Codes .....................................................................................................................
S-Registers .......................................................................................................................
Simultaneous Voice and Data Transmission .....................................................................
Speed Dialing
Switching Between Modes
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to PDIU-DI.. ........................................................................................................
to PDIU-DS ........................................................................................................
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Button.. ........................................................................................................
Groups ........................................................................................................
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Modes ........................................................................................................
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9-20
9-22
9-23
9-25
9-27
9-28
9-29
9-31
9-32
9-33
9-34
9-35
9-36
9-37
9-38
9-40
9-41
9-43
9-44
9-45
9-46
9-47
9-48
9-50
9-53
NOTE: The above features relate to the PDIU-DUDS data units only.
APPENDIX A
APPENDIX B
Attendant Console and Attendant-Position Telephone with DSS Console
Comparative
Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B-l
vi
PERCEPTION
eaex
System Features
Issue 2, February 1992
Section 200-255-610
Table of Contents
FEATURE
Access to Paging .............................................................................................................................
Account Codes: Forced, Verifiable, Voluntary
Alphanumeric Trunk ID ....................................................................................................................
Call Forward Busy (System/DID) .....................................................................................................
Call Forward Busy/No Answer (System/DID) ..................................................................................
Camp-on ..........................................................................................................................................
Class of Service Restrictions ...........................................................................................................
Common Control Switching Arrangement Access..
Consoleless Operation ....................................................................................................................
Data Transmission-Voice Band.. ......................................................................................................
Dialed Number Identification Service (DNIS)
Direct-in Line.. ..................................................................................................................................
Direct-in Line
Direct Inward Dialing
Distinctive Ringing ...........................................................................................................................
Emergency Ringdown.. ....................................................................................................................
Flexible Numbering.. ........................................................................................................................
Immediate Ringing ...........................................................................................................................
Intercept ...........................................................................................................................................
Least Cost Routing (LCR). ...............................................................................................................
Least Cost Routing Enhancement for “Oil”. ....................................................................................
Line Lockout ....................................................................................................................................
Message Center.. ............................................................................................................................
Multiple Console Operation .............................................................................................................
Multiple Trunk Groups.. ....................................................................................................................
Music-on-Hold and Camp-on.. .........................................................................................................
Night Operator Station.. ...................................................................................................................
Night Service ...................................................................................................................................
Off-premises Stations ......................................................................................................................
Power Failure/Emergency Transfer .................................................................................................
Remote Access to Services..
Remote Administration/Maintenance.. .............................................................................................
Rotary Dial Compatibility .................................................................................................................
Route Advance ................................................................................................................................
Station Message
Station Set
Tl Inter-face ......................................................................................................................................
Tandem Switching
Tenant Service .................................................................................................................................
TIE Trunks .......................................................................................................................................
Toll Restriction (6-digit)
Toll Restriction/Class
Tone Dialing
Tone Dialing-to-Dial Pulse Conversion
Traffic Measurement
Trunk Transfer Recall
Uniform Distribution Wiring..
Universal Night Answer
Universal Port Architecture.. .......
Variable Time-out..
Voice Mail Connection .....................................................................................................................
Pooling (Delayed Ringing). ........................................................................................
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Detail Recording (SMDR) ....................................................................................
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Mix..
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of Service Override Code.. ............................................................................
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(Timer & Termination Destination) ................................................................
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Access to Paging
DESCRlPTlON This feature allows a station access to any one of the following: one
external paging zone, all external paging zones, one internal paging
group, the expanded internal paging group, or both the expanded internal
paging group and all external paging zones.
OPERATION A paging access code is dialed in order to connect the station user directly
to the paging system or the electronic/digital telephone speakers.
The attendant console’s m button can be assigned to access either
the external zone(s) or internal zone(s).
To Page a Single External Zone:
1. Lift the handset.
n You will hear dial tone.
2. Press the m button, or dial the access code fli B) .
W You will now be connected to the External Page zone.
3. Dial the desired paging zone number (0 - 4).
Paging Access Codes
Code
ZONE 1
ZONE 2
ZONE 3
ZONE 4
ZONE 5
4. Announce your page.
H Speak slowly and distinctly, and repeat your message.
To Page All External Zones:
1. Lift the handset.
H You will hear dial tone.
2A. Dial the access code <oII) .
n You will be connected to the External All-Page zone.
. . . or . . .
2B. To page the Expanded Internal Paging Group in addition to all
External Paging Zones, dial .
n You will be connected to the Expanded Internal Paging group and
the External Paging zone.
3. Announce your page.
H Speak slowly and distinctly, and repeat your message.
Location
To Page a Single Internal Group:
I. Lift the handset.
n You will hear dial tone.
2. Press the m button, or dial the access code (EI 10) .
H You will be connected to the Internal Paging zone.
l-1
Access to Paging
To Page All Internal Groups:
2A. Press the m button and dial 1 (the Internal All Paging Group
26. Dial the access code (0 1 PI .
2C. To page all External Paging Zones in addition to the Expanded
3. Dial the desired paging group number (2 - 17).
4. Announce your page.
n Speak slowly and distinctly, and repeat your message.
1. Lift the handset.
n You will hear dial tone.
number).
n You will now be connected to the Internal All Paging group.
. . . or . . .
n You will be connected to the Internal All Paging zone.
. . . or . . .
Internal Paging Group, dial .
q You will be connected to all the External Paging zones and the
Expanded Internal Paging group.
PROGRAMMING
3. Announce your page.
n Speak slowly and distinctly, and repeat your message.
To Page All Internal Groups and All External Zones:
1. Lift the handset.
n You will hear dial tone.
2. Dial the All Page access code . (This access code is defined in
the DSYS Data Block.)
3. Hang up.
1. Paging Zone access codes are assigned in the DACD Data Block.
2. The All Page access code is assigned in the DSYS Data Block.
3. The console’s m button is assigned in the DATT Data Block.
4. The DEKT Data Block is where EKT/DKT stations are assigned to
Internal Paging groups.
NOTES:
1. The External Paging control circuits are located on the NPRU PCB,
which is part of the system’s standard equipment.
2. Station access to any or all Paging zones is determined by the
station’s designated Class of Service.
3. DID, CCSA and TIE trunks cannot access Paging.
4. Paging cannot be accessed via Remote Access to Services (DISA).
5. With software versions prior to 0.02, PERCEPTION provides only the
five External Paging zones.
6. The attendant console preempts any station performing a page.
l-2
Access to Paging
RELATED FEATURES
BENEFITS A
1. Class of Service Restrictions (System).
2. Meet-Me Page (Station).
ccess to paging is convenient to the user since it permits the utilization of
a system-incorporated paging unit and eliminates the need for external
microphones. Additionally, the feature’s characteristic access-flexibility
allows a station to access any or all Paging zones and groups, and thus
eliminates the need for dedicated Paging positions.
External Zone Paging enables the customer to make announcements over
external loudspeakers that can be heard over a wide area. This feature is
especially applicable to large, open, or noisy environments such as
automobile dealerships, warehouses, or workshops. It can also be used in
conjunction with Internal Group Paging, to provide the end-user with a
Paging scheme customized to his or her unique requirements.
In Internal Group Paging, pages over the speakers in electronic/digital
telephones are more private than zone pages. They can be made to
specific groups of station users rather than physical locations. This feature
is especially applicable to office environments, professional business such
as law or accounting offices, and other applications in which low noise
levels must be maintained. It can be used in conjunction with External
Zone Paging, to provide the end-user with a Paging scheme customized
to his or her unique requirements.
1-3
Account Codes: Forced, Verifiable, Voluntary
DESCRIPTION
Account codes enable the end-user to track both incoming and outgoing
calls and then bill, allocate costs, or otherwise classify calls by type or
purpose. The account code is entered either during a call, or immediately
following it, and then included in the Station Message Detail Recording
(SMDR) information for the call. The code can be printed out as part of an
SMDR call record or, if a call accounting system is connected to
PERCEPTION, manipulated as part of a customized call report. In this last
case, calls can be sorted and analyzed using the entered account code as
a primary variable. Typical uses of account codes include assigning
billable telephone time to clients for professional services (attorneys,
accountants, etc.); allocating expenses to internal cost centers for various
types of business operations; classifying the nature or subject of a call for
service or sales organizations.
PERCEPTION gives the end-user the ability to choose between three
types of account code entry:
1.
Voluntary entry
when he or she deems it necessary on either incoming or outgoing
calls.
2. Forced entry
making certain types of outgoing calls. (Account code entry cannot be
forced on any incoming calls.) Unless the entered code is also
verified,
call will automatically be completed. Forced entry can be applied to all
calls, or to toll calls only. Toll calls apply to the following dialing
sequence:
once the appropriate number of digits has been entered, the
enables each telephone user to enter the codes
requires the telephone user to enter a code when
1-4
3. Verified entry
Forced or Voluntary) to be
codes programmed in the PERCEPTION data base. PERCEPTION
automatically completes the call if the entered code is valid. If the
entered code is not valid, PERCEPTION provides reorder tone to the
caller and does not complete the call. If account code entry is forced
and verifiable, PERCEPTION gives the caller three opportunities to
enter a valid code before disconnecting the call. If account code entry
is voluntary and verifiable, PERCEPTION will continue to provide
reorder tone until the caller enters a valid code or overrides code
entry.
Forced account codes, for all calls and/or forced toll calls only, and verified
account codes can be combined so that a station user will be required to
enter just one code. The code entered serves as both a forced and
verifiable code. A station user gets three opportunities to enter a correct
code before overflow tone is received.
Forced and Verified account code entry is controlled by a station’s Class of
Service, and can be separately assigned for either all outgoing calls or for
toll calls only.
enables any code entered on an outgoing call (either
verified
against a list of valid account
Account Codes: Forced, Verifiable, Voluntary
Account codes can be from 1 to 12 digits in length, and PERCEPTION will
only accept codes of the programmed length. There is no limit to the
number of nonverified codes that can be entered. (Obviously, code length
determines how many individual codes can be used-l 00 codes for a twodigit length, 1000 for three digits, etc.) Because verifiable codes utilize
space in system memory, there are limits to the number of codes that can
be verified based on digit length. The following matrix shows the maximum
number of verifiable codes for each possible code length.
VERIFIABLE ACCOUNT CODE MAXIMUMS
DIGITS 1 2 3 4 5, 6 7,8 9,10 11,12
CODES 10 100 1000 1500 1000 750 600 500
OPERATION T; R;;;;ea,;mwy Account Number Before Dialing a Call:
n You will hear dial tone.
2. Press the m button, or dial the access code (l B)
3. Dial the account number on the dialpad (1 - 12 digits).
n When the number is completed, you will receive recall dial tone.
4. Dial the telephone number in the usual manner.
To Record a Voluntary Account Number During a Call (Incoming or
Outgoing) Without a m Button:
At any time before disconnect . . .
1. Ask your party to wait.
2. Press the m button.
H Your connection will be placed on hold, and you will hear recall
dial tone.
3. Dial the access code [I .
n You will hear recall dial tone.
4. Dial the account number (1 - 12 digits).
n When the number is completed, you will hear recall dial tone
again.
5. Press the appropriate
n You will be reconnected to your party.
q
button.
.
6. Resume your conversation.
To Record a Voluntary Account Number During a Call (Incoming or
Outgoing) With a m Button:
At any time before disconnect . . .
1. Ask your party to wait.
l-5
Account Codes: Forced, Verifiable, Voluntary
2. Press them button.
n The connection will be placed on hold, the DN LED indicates the
On-hold status, and the CRG LED will light.
3. Dial the account number (1 - 12 digits).
H When the number is completed, the call will automatically be
reconnected.
4. Resume your conversation
To Record a Forced, or a Forced and Verifiable Account Code (Direct
Trunk Access or Least Cost Routing):
1. Access a CO line (by dialing the DTA or LCR access code).
n You will hear dial tone.
2. Dial the distant directory number.
H You will hear recall dial tone.
3. Using the dialpad, dial the l- the DMDR Program).
n The account code is saved
H The system stores dialed directory number to auto-dial queue,
and the trunk call is made.
NOTE: These Forced and Forced/Verifiable Account Codes can be
applicable to either all calls or toll calls only (programming option).
To Record a Verifiable Account Code Before Dialing a Call:
1.
Lift the handset.
H You will hear dial tone.
2.
Press them button.
3.
Dial the I- - 12-digit account code on the dialpad.
n You will hear recall dial tone.
4.
Dial the Direct Trunk access code and the desired telephone number.
4 The trunk call is made.
To Record a Verifiable Account Code During a Call (Incoming or
Outgoing) With am Button:
At any time during conversation . . .
1. Ask your party to wait.
12-digit account code (determined in
to output
to SMDR.
l-6
2. Press the m button.
n You wil hear recall dial tone.
4 The connection will be placed on hold, the DN LED indicates the
On-hold status, and the CRG LED will light.
3. Dial the l- - 12-digit account code.
n The system will store the account code to output to SMDR, and
the call will automatically be reconnected.
4. Resume the conversation.
’
Account Codes: Forced, Verifiable, Voluntary
To Record a Verifiable Account Code During a Call (Incoming or
Outgoing) Without am Button:
At any time before disconnect . . .
1. Ask your party to wait, then press the m button.
n You will hear recall dial tone.
2. Dial the CRG access code.
W Your connection will be placed on hold, and you will hear recall
dial tone.
3. Dial the 1- - 12-digit account code.
n The system will store the account code to output to SMDR.
4. Resume your conversation.
To Record a Verifiable Account Code After a Call Is Completed:
This procedure applies when a station user forgets to input an account code
either before, or during a call. The account code can still be entered after the
call is completed, provided it is done prior to disconnecting the trunk.
After the call is completed
system automatically sets the ACT timer. Before the ACT timer expires . . .
1. Press the m button or dial the CRG access code.
H You will hear recall dial tone.
2. Dial the l- - 12-digit account code.
E The system sets the account code, the SMDR is printed out, and
the line locks out.
3. Hang up.
PROGRAMMING This feature is available only with D.04 and later versions of software.
1. Forced and/or verifiable account
Classes of Service in the Class of Service (DCOS) Data Block. (No
programming is required to permit stations to enter account codes on
a voluntary basis.) A specific Class of Service is assigned to each
station in either the Electronic/Digital Telephone (DEKT) or the
Standard Telephone (DSTT) Data Block.
2. Account codes that PERCEPTION will verify are entered in the
Verifiable Account Code (DVAC) Data Block. Verifiable account codes
can be entered from the maintenance terminal (on-site or remotely),
an attendant console, or an attendant-position electronic/digital
telephone.
and
prior to the station user hanging up, the
codes
are assigned to individual
3. Account code length (number of digits) is assigned in the Station
Message Detail Recording (SMDR) Data Block. All valid account
codes must be of this programmed number of digits in length. It does
not matter what type of account codes are being used, a value MUST
be entered in this data block for the feature to be enabled.
I-7
Account Codes: Forced, Verifiable, Voluntary
RELATED FEATURES
BENEFITS A
1. Station Message Detail Recording (System).
2. Class of Service (System).
3. Toll Restriction/Class of Service Override Code (System).
ccount codes give the end-user additional control over the operation of
the telephone system. They enable additional revenue to be generated by
accurately tracking billable telephone time on client calls. They also permit
internal costs to be allocated among in-house cost centers for telephone
expenses. And, they are flexible enough to allow the end-user to
manipulate them in ways that serve the unique requirements of his or her
application requirements.
1-8
Alphanumeric Trunk ID
DESCRIPTION
OPERATION
PROGRAMMING
This feature enables the end-user to assign an alphanumeric name of up
to 16 characters to each Central Office trunk connected to PERCEPTION.
This name is displayed on the lower row of an electronic or digital
telephone display while an incoming Central Office trunk call is ringing,
and for ten seconds after it has been answered. If the call is forwarded,
hunts, or is transferred, the name display follows the call to its final
destination.
The name can be used to identify a company or person in an executive-
suite application, or a product or sales promotion in an Automatic Call
Distribution (ACD) or inbound call-center operation, or any other
information important to the end-user. It provides the station user with
important information about the call before it is actually answered.
This feature operates automatically once it is programmed.
This feature is available only with D.04 and later versions of software.
Each Central Office trunk (Incoming, Outgoing, Bothway, WATS, and
Foreign Exchange) can be programmed with an alphanumeric ID of up to
16 characters in the Trunk (DTRK) Data Block.
NOTE: An alphanumeric Trunk ID CANNOT be programmed for a DID or
TIE trunk, or any trunk assigned as a private line. Alphanumeric Trunk ID
can be assigned to Central Office trunks routed into PERCEPTION via Tl
trunks.
RELATED FEATURES
BENEFITS
Automatic Call Distribution (Automatic Call Distribution Features).
Alphanumeric Trunk ID provides station users with important information
about an incoming trunk call before it is answered, enabling them to
process the call more efficiently and more effectively. It is an especially
important feature in Executive Suite and Automatic Call Distribution
applications.
1-9
Cal/ Forward Busy (System/DID)
DESCRlPTiON Call Forward Busy (System/DID) is used to automatically route incoming
DID or CCSA calls, which encounter a busy tone at a station’s DID or
CCSA directory number, to the attendant operator ONLY.
OPERATION
PROGRAMMING TTn:eh~~~~D~D~~~~~~System/DID) feature access code is programmed
To Use Call Forward Busy (System/DID):
1 A. Press the m button.
n The CFSB LED will flash.
2A. Dial 1 (the only number to which calls can be forwarded).
3A. Press the m button.
n The CFSB LED will light steadily.
. . . or . . .
1 B. Lift the handset.
n You will hear dial tone.
2B. Dial the access code (IuB) .
1 You will hear recall dial tone.
3B. Dial 1.
4B. Dial 1.
n You will hear dial tone.
5B. Hang up.
NOTES:
1. If Call Forward Busy (System/DID) is restricted by a station’s Class of
Service, then either the station will receive overflow tone (if the
station utilizes a Call Forward Busy (System/DID) feature access
code), or the station’s CFSB LED will not light (if the station utilizes a
m button).
2. If an attendant dials the Call Forward cancel code, all Call Forward
information which is currently registered within the system, will be
canceled.
3. Calls may originate from stations which have forwarded their
incoming calls to the attendant.
4. If Call Forward Busy (System/DID) is registered, incoming calls to the
DID/CCSA DN will forward according to the registered forwarding
information. Incoming calls to other DNs, which appear on a
telephone, will ring normally
5. Only one type of Call Forwarding may be activated at one time. The
last-registered Call Forward entry overrides all previously-assigned
entries.
6. If any type of Call Forwarding and Station Hunting are set on a
station simultaneously, Call Forwarding takes precedence.
7. CFSB-type forwarding can only be set to forward to the attendant
operator (0).
I-10
Cal/ Forward Busy (System/DID)
If CFSB is set on a station, and then another type of call forward (i.e.,
8.
CFD) is set at that station, CFSB is temporarily deactivated. Once the
other call forward is canceled, CFSB becomes reactivated again.
RELATED FEATURES 1.
2.
3.
4.
5.
6.
7.
8.
9.
BENEFITS This feature allows a station user to forward incoming DID calls to the
attendant while forwarding other types of calls to a different location, when
his or her extension is busy. This flexibility increases the end-user’s
telephone productivity.
Class of Service Restrictions (System).
Call Forward All Calls (Station).
Call Forward Busy/No Answer (Station).
Call Forward Busy (Station).
Call Forward No Answer (Station).
Call Forward to Trunk (Station).
Station Hunting (Station).
Saved Call Forward and Message Waiting (System).
Call Forward Busy/No Answer (System/DID) (System).
1-11
Cal/ Forward Busy/No Answer (System/DID)
DESCRIPTION
OPERATION
Call Forward Busy/No Answer (System/DID) is used to automatically route
incoming DID or CCSA calls at a station’s DID or CCSA directory number,
which encounter either a busy tone or are not answered within a
predetermined amount of time, to the attendant operator ONLY.
To Use Call Forward Busy/No Answer (System/DID):
IA. Press them button.
W The CFSN LED will flash.
2A. Dial 1 (the only number to which calls can be forwarded).
3A. Press the m button.
n The CFSN LED will light steadily.
. . . or . . .
1 B. Lift the handset.
n You will hear dial tone.
2B. Dial the access code ([[m) .
n You will hear recall dial tone.
3B. Dial B.
48. Dial 1.
n You will hear dial tone.
PROGRAMMING
5B. Hang up.
The Call Forward Busy/No Answer feature access code is programmed in
the DACD Data Block.
NOTES:
1. If Call Forward Busy/No Answer (System/DID) is restricted by a
station’s Class of Service, then either the station will receive overflow
tone (if the station utilizes a Call Forward Busy/No Answer
(System/DID) feature access code), or the stations CFSN LED will
not light (if the station utilizes a m button).
2. If an attendant dials the Call Forward cancellation code, all Call
Forward information which is currently registered within the system,
will be canceled.
3. Calls may originate from stations which have forwarded their
incoming calls to the attendant.
4. If Call Forward Busy/No Answer (System/DID) is registered, incoming
calls to the station’s DIDKCSA DN will forward according to the
registered forwarding information. Incoming calls to other DNs, which
appear on a telephone, will ring normally.
5. Only one type of Call Forward may be activated at one time. The lastregistered Call Forward entry overrides all previously-assigned
en tries.
6. If any type of Call Forward and Station Hunting are set on a station
simultaneously Call Forward takes precedence.
7. CFSN-type forwarding can only be set to forward to the attendant
operator (0).
1-12
Cal/ Forward Busy/No Answer (System/DID)
8.
If CFSN is set on a station, and then another type of call forward (i.e.,
CFD) is set at that station, CFSN is temporarily deactivated. Once the
other call forward is canceled, CFSN becomes reactivated again.
RELATED FEATURES ;.
3:
4.
5.
6.
7.
8.
9.
BENEFITS This feature allows a station user to forward incoming DID calls to the
attendant while forwarding other types of calls to a different location, when
his or her extension is either busy or there is no answer. This flexibility
increases the end-user’s telephone productivity.
Class of Service Restrictions (System).
Call Forward All Calls (Station).
Call Forward Busy/No Answer (Station).
Call Forward Busy (Station).
Call Forward No Answer (Station).
Call Forward to Trunk (Station).
Station Hunting (Station).
Saved Call Forward and Message Waiting (System).
Call Forward Busy (System/DID) (System).
1-13
Camp-on
DESCRIPTION
OPERATION
This feature enables callers to reserve access to a busy station or trunk.
One short warning tone from a station’s speaker advises the user that
either the attendant or another station has camped on an outside call to
that station. When this occurs, the user has two choices:
1. Ignore the call; it will return to either the station or the attendant,
whoever sent the call.
2. Terminate the existing call and accept the new one.
NOTES:
1. When Camp-on is used on a standard telephone, the short warning
tone will be heard through the handset. The party on the original
connection does not hear this warning tone.
2. Call Waiting and Camp-on are mutually exclusive features. All
stations come equipped with Call Waiting (CWT). If CWT is denied in
the station’s Class of Service, then the station has Camp-on. Campon cannot be denied in a station’s Class of Service.
To Accept the Camp-on Call:
1. Complete the original call and hang up.
n The telephone will ring.
n The DN led will flash.
2. Answer the new call.
PROGRAMMING
RELATED FEATURES
BENEFITS
Camp-on is assigned to a station only when Call Waiting has been denied
to that station in its Class of Service Data Block (DCOS).
The warning tone for this feature is assigned in the DEKT and/or DSTT
Data Blocks.
Call Waiting (Station).
Camp-on enhances station-user efficiency by eliminating the need for
constantly redialing a busy station. Station users waste less time because
the system performs the operations for them.
.I
l-14
Class of Service Restrictions
DESCRlPTlON PERCEPTION provides a maximum of 16 (0 - 15) Classes of Service
(COS). A specific class is assigned to each station and particular trunks in
order to determine its customized access to features and outgoing trunks.
OPERATION
1. A station or trunk can be allowed or denied access to a particular
feature through the assignment of a particular COS.
2. Each COS is defined by the allowance or denial of the following
features:
n
Account Codes (Forced and Verifiable)
n
ACD/MIS Call Pick-up
n
All types of paging
n
Attendant Control Override
n
Automatic Callback
n
Call Forward-(All Calls, Busy, No Answer, Busy/No Answer,
Busy/No Answer DID, and Busy-DID)
n
Call Pickup-(Directed, Group)
Call Waiting
n
n
Data Group 0 - 15 (Data Security)
n
Direct Trunk Access
n
Least Cost Routing Class 1 - 3
n
Lodging/Health Care
n
Off-hook Call Announce
n
Override
n
Paging Zones
n
Remote Log In
q
Speed Dial-System
n
Supervisor Monitor Tone and LCD Display
n
Trunk Group 0 - 15
PROGRAMMING The Class of Service (DCOS) Data Block defines the 16 Classes of
RELATED FEATURES
Service. A COS is then assigned to each station by entering the relevant
class number (0 - 15) in response to the COS prompt in the DSTT, DEKT
and DTGP (TIE, CCSA, and DID trunk groups only) Data Blocks.
1. Access To Paging (System).
2. Intercept (System).
3. Toll Restriction (System).
4. Call Forward-All Calls (Station).
5. Call Pickup-Directed (Station).
6. Call Pickup-Group (Station).
7. Call Waiting (Station).
8. Conference (Station).
9. Direct Outward Dialing (Station).
10. Trunk Group Access Control (Attendant).
11. Data Security Groups (Data).
12. Forced Account Codes (Station).
NOTES:
1. All features are allowed to a COS by default (with the exception of
HRM and OCA). The customization of each COS must be achieved
through the denial of specific features.
l-15
C/ass of Service Resfricfions
2. In Lodging/Health Care systems, the code HRM must be entered in
the COS of guest-room stations. This activates the Lodging/Health
Care features for those stations. While ordinarily, the entrance of a
feature access code in the DCOS Data Block indicates a feature
denial, in this case, the code entrance signifies an allowance.
BENEFITS C’
by which stations, enabling the station user to control how the system is
used. It can be used with Toll Restriction to further customized individual
stations’ outgoing call capabilities.
ass of Service assignment determines which features may be accessed
1-16
Common Control Switching Arrangement Access
DESCRIPTION
OPERATION
PROGRAMMING
PERCEPTION can access a Common Control Switching Arrangement
(CCSA) network for both network inward dialing to the system, and direct
outward dialing to the CCSA network. Additionally, many features similar
to those provided on the public exchange network, are provided within the
CCSA network.
1. The interface for a CCSA line is usually an E & M TIE trunk circuit
(NEMU PCB).
2. Incoming and outgoing call operation is the same as that for a TIE
trunk.
All CCSA trunk parameters are specified within the DTGP and DTRK Data
Blocks.
NOTE: Number Translation and/or digit absorption can be provided on
incoming dialed numbers from TIE/CCSA and DID trunks. This process is
controlled by the OAB, IAB, TRNI, and TRN2 prompts in the DTGP Data
Block as follows:
OAB (Outgoing Absorb Digits)-Identifies the specific digits which are to
be ignored for purposes of Toll Restriction. While these digits will still be
outpulsed, the system will not acknowledge them as the first digits of a
destination number.
TO PROGRAM: Enter either the specific digits which are to be
absorbed or NONE. A maximum of two digits can be absorbed by the
system.
IA9 (Incoming Absorb Digits)-Defines the number of digits that are to be
stripped off an incoming dialed number from a TIE/CCSA or DID trunk.
TO PROGRAM: Enter either the number of digits to be absorbed
(maximum of two digits), or NONE.
TRNl (Translated Number 1)-Defines the absorbed digit (IAB) which is
to be translated into another digit(s). (See examples.)
TO PROGRAM: Enter either X # Y or X # YY.
X = The digit which is to be translated into another digit or digits.
In a case where two digits are absorbed, only the second digit
will be translated.
Y or YY = The translated digit or digits which are to take the
place of the initially-absorbed digit (X).
TRN2 (Translated Number 2)-Defines the absorbed digit (IAB) which is
to be translated into another digit(s). This parameter is the same as the
TRNI entry
TO PROGRAM: Enter either X # Y or X # YY:
EXAMPLE A:
IAB= 1
TRNI = 9#2
TRN2 = 8#3
Three Digits Received from CO: 900 - 999; 800 - 819
To Ring Three-digit DNs: 200 - 299; 300 - 319
1-17
Common Control Switching Arrangement Access
EXAMPLE B:
IAB=2
TRNl = 9#2
TRN2 = 8#3
Four Digits Received from CO: 5900 - 5999; 5800 - 58 19
To Ring Three-digit DNs: 200 - 299; 300 - 319
EXAMPLE C:
IAB=2
TRNI = 9#21
TRN2 = 8#32
Four Digits Received from CO: 5900 - 5990; 5800 - 5890
To Ring Four-digit DNs: 2 100 - 2199; 3200 - 3299
RELATED FEATURES ;.
3:
4.
5.
6.
BENEFITS A
ccess to Common Control Switching Arrangement enables a
PERCEPTION user to reduce telecom costs by incorporating the system
into a CCSA-type private network.
Direct Inward Dialing (System).
Multiple Trunk Groups (System).
TIE Trunks (System).
Call Forward-Busy (Station).
Call Forward-No Answer (Station).
Direct Outward Dialing (Station).
1-18
Consoleless Operation
DESCRIPTION
OPERATION
PROGRAMMING
RELATED FEATURES
BENEFITS
PERCEPTION can be operated without an attendant console. In this
situation, incoming trunk calls can be routed to individual stations,
attendant-position electronic/digital telephones, or the UNA device.
PERCEPTION will operate in the Night Service mode in a consoleless
operation, unless there is at least one Attendant-Position EKT/DKT
(AEKT/ADKT) with a m button to place the system in the Day mode.
Whenever the system is powered up and a console is not used,
PERCEPTION will automatically assume a consoleless mode, which is
identical to Night mode (see Night Service). In this mode of operation,
each trunk rings at the station assigned as the night number (NIT prompt)
in the DTRK Data Block, unless the system is equipped with an AttendantPosition EKT/DKT with a m button, which is programmed in the DEKT
and DSD2 Data Blocks.
See Night Service.
1. Attendant-Position Electronic/Digital Telephones (DSS/DDSS).
2. Direct-in Lines (System).
3. Night Service (System).
Consoleless operation can reduce costs, both by allowing an attendant to
perform other duties during slow periods and by eliminating the need to
employ an attendant on a daily basis.
In tenant systems, executive suites, and distributed call processing
applications, there is a need for several answering positions, each
controlling specific trunks, but not requiring all the power of an attendant
console. A PERCEPTION, in consoleless operation utilizing 20-button
LCD electronic/digital telephone (with or without DSSDDSS consoles) or
other types of telephones as answering positions, satisfies this
requirement perfectly.
This feature gives end-user a great deal of flexibility to configure the call
answering/processing that best fits his or her unique application
requirements.
1-19
Dafa Transmission- Voice Band
,:
\.
DESCRIPTION
OPERATION
PROGRAMMING
RELATED FEATURES
BENEFITS
PERCEPTION is suitable for voice-band data transmission (via modem),
and is compatible with conventional modems operating at transmission
rates of up to 9600 bps.
A standard telephone interface circuit from an NSTU PCB is compatible
with conventional modems.
Any station which is to activate data transmission should be programmed
not to receive warning tone. This will prevent the transmission interruption
and data scrambling which could occur if warning tone were to sound
during a data transferring session. Warning tone is denied by entering N in
the WTA entry of the DEKT and DSTT Data Blocks. Denying warning tone
also denies features which normally generate warning tone (Station
Verification, Call Waiting, etc.) and the non-use of Camp-on indicator
tones (Camp-on is still operable).
Data Switching (all Features).
The ability of PERCEPTION to interface modems to standard station ports
gives the station user an inexpensive method for low-speed transmission
of data, both through the system and over the telephone network.
l-20
Dialed Number /den tifka tion Service (DNIS)
DESCRlPTlON The Dialed Number Identification Service (DNIS) feature enables a
PERCEPTION user to take advantage of the DNIS capability offered by all
major long distance services. DNIS will interface with PERCEPTION at an
E&M TIE line on either an NEMU or NDTU PCB, or at a DID port on either
an NLSU or NDTU PCB. The system will be programmed by trunk group
(in the DTGP Data Block) to treat received digits on each E&M TIE line
and DID port as either a TIE/DID trunk call, or a DNIS call. If TIE or DID
trunk operation is programmed, no changes from current operation are
required. If DNIS is programmed, the system will route the incoming calls
(based on the digits received; one to five digits permitted) to an internal
directory number, an ACD group pilot number, a distributed hunting group,
a voice mail port, the attendant console (UNA in Night service), or UNA in
either Day or Night service. DNIS calls can only be routed to a single
destination. Call preceded by invalid DNIS digits will be routed to Intercept
2.
The end-user will also be able to program an alphanumeric identifier, of up
to 16 characters, that will be displayed on LCD telephones when the DNIS
call is routed to it. If a DNIS call hunts, or is transferred or forwarded, the
DNIS display will follow the call and be displayed on the final destination. If
the DNIS call is routed to a pooled DIL destination, the display will be
presented on each telephone on which the call rings.
PERCEPTION will send a message to the MIS processor for each DNIS
call routed into an ACD group, so that this information can be included in
the relevant agent and group reports. The alphanumeric designation for
each DNIS number will be part of the download from PERCEPTION to the
MIS processor. For non-ACD calls, the DNIS number will be included in
the SMDR information (in characters 35 - 39 on the printout field).
OPERATION A
n incoming DNIS call is basically routed in the following manner:
1. PERCEPTION compares the received number to the table in the
DNIS Data Block.
H If the number is not entered in the data block, the call is routed to
Intercept 2.
2. If the programmed destination is the pilot number of an ACD group,
the call enters the group queue and is processed as a normal ACD
call.
n The programmed display is shown at the answering agent’s
telephone.
4 The DNIS number is included in the information sent to the MIS
processor for the call and the agent.
3. If the programmed destination is the master number of a distributed
hunt group, the call will be routed to the station in the group that
should receive the next call in the normal manner.
H The display will be presented to that telephone.
4. If the programmed destination is a station that is call forwarded, or if
the answering station then transfers the call, the call will follow the
programmed forward or transfer to either an internal or external DN.
Dialed Number Identification Service (DNIS)
n The programmed display will follow the call to the destination
telephone (if the forward or the transfer is to an internal DN) and
will be presented to that telephone.
5.
If the call is routed to the attendant console, or rings no answer from
a station to the attendant console and is then transferred to another
station, the programmed display will be presented to the final
destination station.
PROGRAMMING 1.
RELATED FEATURES
BENEFITS S
The DNIS numbers, destinations, and alphanumeric displays are
programmed in the DDNI Data Block. The system will also refer to the
DDNI Data Block for routing and other handling instructions for calls
received via a port assigned to a DNIS trunk group.
NOTE: The DNIS message (for example: “ABC COMPANY”) will be
shown on the LCD display only when a DNIS message is registered at
the DIS entry in the DDNI Data Block. If NONE is registered at the DIS
entry, current message (“TXXXX CALLING’? will be shown on the LCD
display.
2. The assignment of a trunk group as a DNIS group is programmed in
the DTGP Data Block.
1. ACD/MIS (ACD/MIS).
2. Call Forward-No Answer (Station).
3. Station Hunting (Station).
4. Call Transfer (Station).
5. Voice Mail Connection (System).
6. Universal Night Answer (System).
7. Night Service (System).
8. Intercept (System).
9. Direct Inward Dialing (System).
ince DNIS numbers are programmed by trunk group, this feature allows
incoming calls to be routed to the proper channels, thus enabling calls to
be immediately and properly handled by the most competent personnel to
handle them. Proper identification of incoming and outgoing calls also
makes the various ACD groups’ report printouts easier to evaluate.
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