Toshiba DKT3220-SD User Manual
Digital Solutions Division
Strata CIX and CTX
IPT/DKT Telephone
User Guide
August 2005
Publication Information
T oshiba America Information Systems, Inc., Digtal Solutions
Division, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not
limited to, utilization of new advances in the state of technical
arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Digital
Solutions Division, also reserves the right, without prior
notice, to make such changes in equipment design or
components as engineering or manufacturing methods may
warrant.
CIX-UG-DKIPT-VC
Version C.1, August 2005
© Copyright 2005
Toshiba America Information Systems, Inc.
Digital Solutions Division
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CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's
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A
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Toshiba America Information Systems, Inc.
Digital Solutions Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932
Toshiba America Information Systems, Inc.
Digital Solutions Division
Limited Warranty
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Contents
Introduction
Organization......................................................................................................................vii
How to Use This Guide.......................................................................................................ix
Conventions ........................................................................................................................ix
Related Documents/Media...................................................................................................x
Chapter 1 – The Grand Tour
IPT2000-series Telephones.......................................................................... ........................1
Fixed Buttons....................................................................................................................3
Flexible Buttons................................................................................................................3
Liquid Crystal Display......................................................................................................4
SoftIPT.................................................................................................................................5
SoftIPT Icons........................................... ............................................. .... ..... ...................6
PDA ..................................................................................................................................6
DKT3000-series Telephones ...............................................................................................7
DKT2000-series Telephones .............................................................................................10
Fixed Buttons..................................................................................................................11
Flexible Buttons..............................................................................................................12
Liquid Crystal Display....................................................................................................12
Chapter 2 – The Basics
Important - Read First........................................................................................................13
What’s My Line?........................................................... ............................................. ....13
Which Outgoing/Incoming Call Features Do I Have?...................................................14
Making a Call.....................................................................................................................15
Strata CIX and CTX IPT/DKT Telephone 08/05 i
Contents
Chapter 3 – Advanced Operation
Hot Dialing .....................................................................................................................15
Spkr Button............................................................................................................. .... ....15
Handset...........................................................................................................................15
Answering a Call................................................................................................................16
Handset...........................................................................................................................16
Speaker ...........................................................................................................................16
Handsfree Answerback...................................................................................................16
Switching Between Handset and Speakerphone.............................................................16
Message Waiting................................................................................................................17
Responding to a Lit Msg LED........................................................................................17
Turning On/Off MW LED on Another Extension..........................................................18
Microphone........................................................................................................................18
Call Transfer ......................................................................................................................19
Conference Calls................................................................................................................21
Adding Voice Mail to a Conference...............................................................................22
Connecting Two Outside Lines......................................................................................22
Conference Add/Split/Join/Drop....................................................................................23
Hold....................................................................................................................................25
Exclusive Hold................................................................................................................25
Automatic Hold ..............................................................................................................25
Consultation Hold...........................................................................................................25
Volume Control .................................................................................................................26
LCD Contrast Adjustments................................................................................................26
Basic SoftIPT Functions ............................................... .... ..... ............................................27
Start the SoftIPT.......................................... ............................................. ..... .... .............27
Making a Call .................................................................................................................27
Switching a Call to Your Headset ...................................... .... ........................................28
Creating a Directory .......................................................................................................28
Using the Directory to Call.............................................................................................28
Labeling Feature Buttons................................................................................................29
Chapter 3 – Advanced Operation
Using Your LCD................................................................................................................31
Soft Keys............................................................................................................................32
Soft Key Example...........................................................................................................33
ii Strata CIX and CTX IPT/DKT Telephone 08/05
Contents
Chapter 3 – Advanced Operation
Advisory Messages............................................................................................................34
Account Code Calls ...........................................................................................................35
Verified/Non-Verified Account Codes...........................................................................35
Forced Account Codes....................................................................................................35
Voluntary Account Codes (Verified/Non-Verified).......................................................36
Alarm Clock................................................................................................. ..... .................37
Automatic Busy Redial......................................................................................................38
Automatic Callback ...........................................................................................................39
Background Music.............................................................................................................40
Call Forward ......................................................................................................................41
System.............................................................................................................................41
Station.............................................................................................................................41
Station Call Forward Categories.....................................................................................42
Call Forward Settings.....................................................................................................42
Station Call Forward Procedures....................................................................................43
Call Forward Examples ..................................................................................................44
Call History........................................................................................................................48
Call Park Orbits..................................................................................................................48
Call Pickup.........................................................................................................................50
Group Pickup...................................... ..... .... ............................................. ..... .................50
Ringing, Page or Held Call Pickup.................................................................................50
Screen Call.........................................................................................................................52
Call Waiting.......................................................................................................................53
Direct Inward System Access (DISA)...............................................................................54
Direct Station Selection Buttons (Hotline)........................................................................54
Distinctive Ringing............................................................................................................55
Do Not Disturb................................................................................ .... ...............................56
Setting DND for Another Extension...............................................................................57
Door Lock(s)......................................................................................................................57
Door Phone(s)....................................................................................................................58
Echo Cancellation..............................................................................................................59
Emergency Call............................................................................... ...................................59
Emergency Monitoring Station.................................. .... ..... ............................................59
Emergency Ringdown.............................................................................. .... ......................60
Language Codes.................................................................................................................60
Strata CIX and CTX IPT/DKT Telephone 08/05 iii
Contents
Chapter 4 – IPT2008-SDL LCD Features
Microphone Cut-Off ..........................................................................................................60
Off-hook Call Announce....................................................................................................61
Override Calls............................................................................ ........................................62
Busy Override.................................................................................................................62
Do Not Disturb Override................................................................................................62
Executive Override.........................................................................................................63
Destination Restriction/Traveling Class Override..........................................................63
Class of Service Override...............................................................................................64
Privacy Override.............................................................................................................64
Paging ................................................................................................................................64
Answering a Page...........................................................................................................65
All Call Page...................................................................................................................65
Emergency Page ............................................................ ..... .... ........................................65
Privacy ...............................................................................................................................66
Redial.................................................................................................................................66
Speed Dial..........................................................................................................................67
Making a Call Using Speed Dial .......................................................................................67
Accessing System SD and Personal SD Directories.......................................................68
Storing a System/Station Speed Dial Number...................................................................68
Advanced Speed Dial Operation ....................................................................................69
Tone/Pulse Dialing.............................................................................................................70
Voice Mail Call Monitor....................................................................................................71
Voice Mail - Direct Transfer..............................................................................................72
Voice Mail - Return Call....................................................................................................72
Voice Mail Soft Keys.........................................................................................................73
Call Recording...................................................................................................................78
Other Voice Mail Features..............................................................................................79
Chapter 4 – IPT2008-SDL LCD Features
Buttons...............................................................................................................................82
Fixed Buttons..................................................................................................................82
Navigation Buttons........................................................ ..... .... ........................................82
Idle Display............................................................................ .... ..... ...................................83
Left and Right Tab Soft Keys.........................................................................................84
Directory and Speed Dial Listings.....................................................................................85
iv Strata CIX and CTX IPT/DKT Telephone 08/05
Chapter 5 – DKT3014 LCD Features
Direct Station Selection..................................................................................................85
System Speed Dial and Personal Speed Dial..................................................................86
Internal Directory and External Directory......................................................................86
Storing Personal Speed Dial Names...............................................................................87
Web Access............................................................................ .... ........................................89
Info Manager......................................................................................................................91
Stocks..............................................................................................................................92
Weather...........................................................................................................................93
News...............................................................................................................................94
Calendar..........................................................................................................................95
Cycle...............................................................................................................................97
Configure........................................................................................................................97
Chapter 5 – DKT3014 LCD Features
Directory and Speed Dial Listings...................................................................................104
Direct Station Selection................................................................................................104
System Speed Dial and Personal Speed Dial................................................................105
Internal Directory and External Directory....................................................................105
Storing Personal Speed Dial Names.............................................................................106
Contents
Chapter 6 – User Programming
Programming Feature Buttons.........................................................................................109
User Programming Mode ..................................... ........................................................110
Flexible Button Codes......................................................................................................110
Setting/Changing a Flexible Button’s Function ...........................................................111
One Touch Buttons ..........................................................................................................112
Changing a One Touch Button.....................................................................................112
To Use a One Touch Button.........................................................................................113
Setting/Changing a Personal Speed Dial Code........................................................... ..113
Feature Codes...................................................................................................................114
LED Indicator Details......................................................................................................118
Strata CIX and CTX IPT/DKT Telephone 08/05 v
Contents
Chapter 7 – ADM/DSS Console
Chapter 7 – ADM/DSS Console
ADM ................................................................................................................................120
Buttons and LEDs............................................. ............................................. .... ..... ......120
DSS Console.............................................................................. ......................................121
DSS Buttons............................................. ............................................. .... ..... ...............121
Calling a Station ...........................................................................................................122
Transferring to an Idle Station......................................................................................122
Call Transfer with Camp-on.........................................................................................123
Call Answering (Outside Line).....................................................................................123
Speed Dial.....................................................................................................................123
Paging...........................................................................................................................124
Call Forward Override (DSS Override)........................................................................124
Night Transfer Button...................................................................................................124
Appendix A – Centrex Application
Flexible Directory Numbering.........................................................................................125
Centrex Feature Buttons ..................................................................................................125
Ringing Repeat.................................................................................................................125
Delayed Ringing ..............................................................................................................126
Appendix B – Button Labels
Appendix C – FeatureFlex Interactions
Index ....................................................................................................................................133
vi Strata CIX and CTX IPT/DKT Telephone 08/05
Introduction
The Strata CIX Release 3.1 software brings previous versions of the Strata CTX100
and CTX670 up to CIX functions. This user guide describes how to use the Toshiba
Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S,
and CTX28 telephone systems:
• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)
•
Strata DKT3000- and 2000-series digital telephones
• Strata Digital Add-on Module (DADM)
• Strata IP Add-on Module (IADM2020)
• Strata Direct Station Selection (DSS) console
• FeatureFlex
TM
•SoftIPT
Organization
• Chapter 1 – The Grand Tour provides an overview of the IP and digital
telephones.
• Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you
need to know.
• Chapter 3 – Advanced Operation includes an explanation of Soft Key
operations. Features are presented alp habetically and, when applicable, include
LCD information.
• Chapter 4 – IPT2008-SDL LCD Features describes how to use the
IPT2008-SDL
• Chapter 5 – DKT3014 LCD Features explains features and functions of the
DKT3014 telephone.
Strata CIX and CTX IPT/DKT Telephone 08/05 vii
Introduction
Organization
• Chapter 6 – User Programming explains how to program Flexible Button
• Chapter 7 – ADM/DSS Console explains how to use these consoles with the
• Appendix A – Centrex Application describes the Centrex features which may be
• Appendix B – Button Labels lists the feature button designations of the 3000-
• Appendix C – FeatureFlex Interactions shows how the FeatureFlex features
features, set One Touch buttons, change Personal Speed Dial numbers, as well as
other user programmable functions.
available with your Strata CIX system.
available with your Strata CIX system.
series digital telephone models.
interact with other FeatureFlex and some CIX features.
viii Strata CIX and CTX IPT/DKT Telephone 08/05
How to Use This Guide
This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones and their features. Most telephone users
can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.
Conventions
Conventions Description
Elaborates specific items or references other information. Within some
Note
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Introduction
How to Use This Guide
Important!
Extension
Number
Arial Bold
+
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Note The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry . Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example:
# + 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the
See Figure 10
Strata CIX and CTX IPT/DKT Telephone 08/05 ix
electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
Introduction
Related Documents/Media
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. T o find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more
• Strata DKT3001/2001 Digital Single Line Telephone User Guide
•
Strata DKT/IPT Telephone Quick Reference Guide
• My Phone Manager User Guide
• Strata CIX Application Software and CIX Documentation Library CD-ROM
• Strata CIX eManager Application Software and Documentation Library CD-ROM
• Strata CIX SoftIPT Application and Documentation Library CD-ROM
information:
x Strata CIX and CTX IPT/DKT Telephone 08/05
The Grand Tour 1
This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet
Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series,
DKT3000- and DKT 2000-series telephones for the Strata CIX (model numbers
appear on the bottom of your telephone).
Important! The IP telephones do not work with the Strata CTX28. The
DKT3007-SD is specifically designed to work only with the CTX28.
IPT2000-series Telephones
The IPT2000-series models include:
• IPT2010-SD 10-button with two-line by 24-character LCD with speakerphone.
•
IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.
Note The IP Telephony product family also includes a matching Add-on module
IADM2020. This Add-on module functions like the DADM. For user
instructions, refer to “ADM” on page 120.
The 2000-series IP telephones offer all the same features as the 3000-series digital
telephones, except the IPT2010-SD
Announce (OCA). All the Toshiba IPT2000-series telephones have speakerphones
that enable you to place and receive calls without lifting the handset.
does not support Speaker Off-hook Call
Strata CIX and CTX IPT/DKT Telephone 08/05 1
The Grand Tour
IPT2000-series Telephones
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
Handset
LCD Display
LCD Control
Buttons/
Soft Keys (SK)
Dial Pad
IPT2020-SD Telephone
7507
Fixed Buttons
Flexible Buttons
Microphone Location
2 Strata CIX and CTX IPT/DKT Telephone 08/05
The Grand Tour
IPT2000-series Telephones
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
Voice Mail
(envelope)
Mircrophone
Speaker
LEDs
7508
Note The IP T Fixed Buttons work the same way as the DKT telephones, however on
Speed Dial
(lightning buttons)
Volume Control
Redial (U-turn button)
Hold (red button)
Cnf/Trn - Conference/Transfer
(3 people - 2 people)
the IPTs, fixed buttons have been replaced with button icons.
Flexible Buttons
Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous
page) and the DKTs can have either 10, 14, or 20 flexible buttons that can be
programmed to do many button functions, including:
• Line is use
d to access an outside line.
• Primary Extension is your extension button.
• Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
• Feature Access Buttons enables you to store features onto a single button.
• One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
• Voice Mail Call Monitor lets you listen to a caller while the caller records a
message in your voice mailbox.
Note See Table 16 on page 127 for a complete list of Feature Access Buttons and
One Touch Buttons.
Strata CIX and CTX IPT/DKT Telephone 08/05 3
The Grand Tour
IPT2000-series Telephones
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown below) shows:
• Desk Clock and Calendar in
idle mode
• Call Duration during an outside call
• Operational, Advisory, and Notification messages
CF-ALL 202-203+
AUG 08 MON 03:56
SK1 SK2 SK3 SK4
(Mode) (Page) (Scroll) (Feature)
IPT2010/2020-SD Telephone LCD
LCD Control
7509
Buttons/Soft Keys
CF-ALL 202-203+
AUG 08 MON 03:56
Mode Page Scroll Feature
DKT & IPT1020-SD Telephone LCD
Note The IPT and DKT soft keys perform the same functions. This manual uses the
IP T soft keys (SK) to refer to the soft keys on all telephones. For example, if an
instruction references
on the IPT and use Mode on the DKT.
SK1, this means use the first soft key (from left to right)
SK2, SK3 and SK4 equate to the
second, third and fourth soft keys on the IPT or Page, Scroll and Feature on the
DKT.
7499
LCD Control Buttons/Soft Keys
There are two types of LCD button functions: LCD Co
SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.
When the Soft Key prompts appear on the L
CD, the LCD Control Button just below
ntrol Buttons and Soft Keys.
the prompt offers access to that feature. See “Using Your LCD” on page 31 for more
information.
• SK1 is generally used as a Soft Key.
• Pressing
SK2 switches you from the Call Forward (CF) display to the User Name
display.
• Pressing
•
SK4 will be used in the future.
SK3 advances you through information.
4 Strata CIX and CTX IPT/DKT Telephone 08/05
SoftIPT
The SoftIPT is a software phone client that runs on appropriately equipped wireless
Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless
ops, tablets and desktop PCs with the Microsoft
lapt
software (OS). The Windows XP version of the SoftIPT GUI is shown below.
The Grand Tour
®
Windows XP® operating
SoftIPT
The Toshiba SoftIPT integrates the power of a P
C with all of the features available on
a IPT2010-SD and DKT3000-series telephone, except background music. The main
difference is that you use a mouse or stylus to select buttons.
Live call
progress
display
Soft Keys
Select or
click on
dial pad
buttons
Voice Mail
Mircrophone
Speaker
Fixed Buttons
Speed
Dial
Volume
Control
Redial
Hold
Conference/
Transfer
7726
Directory
Help
Setup
Flexible
Buttons
Important! The SoftIPT functions in the same manner as a desktop IPT. Use this
manual as a guide to the SoftIPT functions.
Refer to IPT2000-series Telephones for details on Flexible Buttons, Fixed Buttons,
Soft Keys and LCD.
SoftIPT basic functions are co
Strata CIX and CTX IPT/DKT Telephone 08/05 5
vered in Chapter 2 – The Basics.
The Grand Tour
SoftIPT
SoftIPT Icons
Directory (Folder) – Clicking this icon enables you to access the directory you create
using MS Outlook. Refer to “Creating a Directory” on page 28.
Setup (Wrench) – Clicking this icon enables you
Help (Question mark) – Clicking this icon enables you to access Help as a user or find
informat
information.
ion on Setting Audio Properties, etc. Click Help to view all SoftIPT
to view and change SoftIPT settings.
PDA
You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at
the same time, but each should have a unique station ID and license.
The SoftIP T works with T oshiba Pocket
PC with
or higher (shown right),
Tested PDAs
The following PDAs have been tested
with the SoftIP
• TOSHIBA e750, e755, e800, e805
• HP iPAQ h5550, h5555, hx4700
• Headsets – Plantronics MX 100,
Windows Pocket PC 2003 OS
T:
MX 15
www.plantronics.com/ipaq)
0. (see
SoftIPT for Pocket PC
6 Strata CIX and CTX IPT/DKT Telephone 08/05
DKT3000-series Telephones
The DKT3000-series models that can be connected to a Strata CIX include:
• DKT3007-SD 7-button (shown on next page)
•
DKT3010-S 10-button
• DKT3020-S 20-button
• DKT3010-SD 10-button with two-line by 24-character LCD
• DKT3020-SD 20-button with two-line by 24-character LCD (shown on the next
page)
• DKT3014-SDL (page 103) 14-button with eight-line by 24-character tilting LCD
and 16 Soft Key buttons.
The Grand Tour
DKT3000-series Telephones
All of the DKT3000-series Tos
calls without lifting the handset.
Toshiba LCD telephones provide easy acces
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
An illustration of the DKT3020-SD is shown on page 9.
hiba speakerphones enable you to place and receive
s to frequently-used features. Prompts
Strata CIX and CTX IPT/DKT Telephone 08/05 7
The Grand Tour
DKT3000-series Telephones
Handset
Dial Pad
LCD Display
LCD Control
Buttons/
Soft Keys
Flexible Buttons
7156
Fixed Buttons
DKT3007-SD Telephone
8 Strata CIX and CTX IPT/DKT Telephone 08/05
The Grand Tour
DKT3000-series Telephones
LCD Display
Handset
Dial Pad
Q
Msg
Mic
Spkr
Page ScrollMode Feature
Z
Spdial
Vol
Redial
Cnf/Trn
Hold
LCD Control
Buttons/
Soft Keys
Flexible Buttons
6746
Fixed Buttons
Microphone Location
DKT3020-SD Telephone
Strata CIX and CTX IPT/DKT Telephone 08/05 9
The Grand Tour
DKT2000-series Telephones
DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
• DKT2010-S 10-button speakerphone
•
DKT2010-SD 10-button with LCD
• DKT2020-S 20-button
• DKT2020-SD 20-button with LCD (shown below)
• DKT2020-FDSP 20-button with LCD and External Microphone jack
• DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.
10 Strata CIX and CTX IPT/DKT Telephone 08/05
The Grand Tour
DKT2000-series Telephones
LCD Display
Handset
Red/Green
LED Indicators
Dial Pad
LCD Control
Buttons/
Soft Keys
Flexible
Buttons
5972
Fixed Buttons Microphone
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard fun ctions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
Strata CIX and CTX IPT/DKT Telephone 08/05 11
The Grand Tour
DKT2000-series Telephones
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in sy stem prog ramming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as
you to directly access outside lines.
Line and/or Pooled Line Grp which enable
Pooled Line Grp enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
• Desk Clock and Calendar in idle
mode
•
Call Duration during an outside call
LCD Control
Buttons/Soft Keys
• Operational, Advisory, and
Notification messages
Important! The LCD width of the DKT2000-series telephones is shorter than the
IPTs and DKT3000-series LCDs. This difference causes some features
to display differently.
LCD Control Buttons
CF-ALL 202-203+
AUG 08 MON 03:56
Mode Page Scroll
5909
There are two types of LCD button functions: LCD Co
The DKT2000-series LCD Control Buttons consist of
ntrol Buttons and Soft Keys.
Mode, Page and Scroll. In
this book these buttons are replaced with SK1, SK2 and SK3.
When the Soft Key prompts appear on the L
CD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 31 for more
information.
•
SK1 is generally used as a Soft Key.
• Pressing
SK2 switches you from the Call Forward (CF) display to the User Name
display.
• Pressing
SK3 advances you through information.
12 Strata CIX and CTX IPT/DKT Telephone 08/05
The Basics 2
This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones, unless otherwise noted.
Important! The IP Telephones do not work with the Strata CTX28.
Important - Read First
Be sure to check with your System Administrator and make sure you know which
features are enabled on your system. Use the check boxes
mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page
118.
throughout this book to
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be
instructed to “select a Line.” “Line” can be:
Line button
Pooled Line Group button
Group Line button
Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing
Check mark which Line type you have, then use tha
“select a Line.”
Strata CIX and CTX IPT/DKT Telephone 08/05 13
9 to get an outside line).
t selection when instructed to
The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing
to answer.
Tone First Signaling: Internal incoming call – you hear successive ring tones,
then lift the handset or press
Note Check with your System Administrator to see if you are set with Tone First
Signaling. If you do, you can press
Voice First Signaling: Internal incoming call – your telephone does not ring;
instead you hear a long tone, then the caller’s voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing
Spkr you hear dial tone and the Line Light
Spkr. You do not have to press an extension button
Spkr to answer the call.
2 to change to Voice First signaling.
Spkr.
Note Check with your System Administrator to see if you have the ability to change
between Tone and Voice Signaling on a call-by-call basis. If you do, you can
press
1 after dialing an internal telephone number to change the signaling.
Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
Spkr or lift the handset before dialing internal or external speakerphone
14 Strata CIX and CTX IPT/DKT Telephone 08/05
Making a Call
There are three ways to originate a call from your IP/digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue spe akerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press Spkr.
The Basics
Making a Call
A line may be automatically selected or you can manually choose a line. Your
extension or
plays through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Line button lights (depending on system programming ). Dia l tone
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down
Spkr and replacing the handset.
Strata CIX and CTX IPT/DKT Telephone 08/05 15
The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED).
Speaker
If your telephone is programmed for Ringing Line Preference, press Spkr and the
telephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller’s voice. The extension LED flashes
green (incoming call). The Microphone LED lights steady red (microphone is active).
The Speaker LED flashes red.
1. Do not lift the handset; speak toward
2. Press
hold.
Spkr or take the handset off-hook before transferring the call or placing it on
the telephone in a normal voice.
Switching Between Handset and Speakerphone
Press Spkr and place the handset on-hook to switch from h andset to speakerphone
mode.
Take the handset off-hook to switch from speakerphone to handset mode.
16 Strata CIX and CTX IPT/DKT Telephone 08/05
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