Toshiba DKT3000 User Manual

Telecommunication Systems Division

Digital Business Telephone Systems

DKT3000/2000-Series

Digital Telephone

User Guide

May 2002

Publication Information

Tosh ib a A mer ica Information Syst ems, Inc., Telecommunication Syst ems D ivision, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limi te d to , ut iliz a ti on of ne w advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Tele commu nica ti on Sy st ems Divis ion , also r es erv es t he r igh t, without prior notice, to ma ke such changes in equipment design or components as engi neering or manufacturing methods may warrant.

CTX-UG-D3K2K-VB 4016213

Version B, May 2002

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photoc opying, or information retriev al systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a regist ered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

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Telecommunication Systems Division License Agreement

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Toshiba America Information Systems, Inc. Telecommunication Systems Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information S ys tems, Inc., (“TAIS”) warrants that this teleph one equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workma nshi p for twenty-four (24) months afte r de li ve ry. This warranty is void (a) if th e equipment is used under other than normal use an d maintenance conditions, (b) if th e equipment is modified or al te red, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is r epaired by someone ot he r than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equip me nt is inst al l ed or used in combination or in assembl y with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performan ce.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligatio n w ith respect to the equipment, is the repa ir or re pl acement by TAIS or its authorized dealer of such defect ive or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer ’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers wi thin the warranty period and no late r tha n thirty (30) days after such malfu nct ion, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be ent it led to any direct, special, indir ect, consequential, or exemp la ry da m age s, for bre ac h of c ontract, tort, or otherwise. Under no ci rcumstances will any such person be entitled to any sum greater tha n the purchase price paid for th e it e m of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machi ne to th e attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty ( 30) da ys after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in th e customer being not entitled to warran ty service.

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No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signe d by the vice president and general ma na ge r, Telecommunication Systems Division.

Introduction

Organization......................................................................................................................vii

How to Use This Guide....................................................................................................viii

Conventions .....................................................................................................................viii

Related Documents/Media..................................................................................................ix

Chapter 1 – The Grand Tour

DKT3000-series Telephones ...............................................................................................1

Fixed Buttons....................................................................................................................2

Flexible Buttons................................................................................................................3

Liquid Crystal Display......................................................................................................3

DKT2000-series Telephones ...............................................................................................4

Fixed Buttons....................................................................................................................5

Flexible Buttons................................................................................................................6

Liquid Crystal Display......................................................................................................6

Chapter 2 – The Basics

Important - Read First ..........................................................................................................7

What’s My Line?..............................................................................................................7

Which Outgoing/Incoming Call Features Do I Have? .....................................................8

Making a Call................................................................................... ......... ...........................9

Hot Dialing .......................................................................................................................9

Spkr Button.......................................................................................................................9

Handset.............................................................................................................................9

Answering a Call................................................................................................................10

Strata CTX DKT3000/2000-Series Telephone 05/02 i

Contents

Chapter 3 – Advanced Operation

Handset...........................................................................................................................10

Speaker ...........................................................................................................................10

Handsfree Answerback...................................................................................................10

Switching Between Handset and Speakerphone.............................................................10

Message Waiting................................................................................................................11

Responding to a Lit Msg LED........................................................................................11

Turning On/Off Message Waiting LED on Another Extension.....................................12

Microphone........................................................................................................................12

Call Transfer ......................................................................................................................13

Conference Calls................................................................................................................14

Adding Voice Mail to a Conference...............................................................................15

Connecting Two Outside Lines......................................................................................15

Hold....................................................................................................................................16

Exclusive Hold................................................................................................................16

Automatic Hold ..............................................................................................................16

Consultation Hold...........................................................................................................16

Volume Control .................................................................................................................17

LCD Contrast Adjustments................................................................................................17

Chapter 3 – Advanced Operation

Using Your LCD................................................................................................................19

Soft Keys............................................................................................................................20

Soft Key Example...........................................................................................................21

Advisory Messages............................................................................................ ................22

Account Code Calls ...........................................................................................................23

Verified/Non-Verified Account Codes........................................................... ......... .......23

Forced Account Codes....................................................................................................23

Voluntary Account Codes (Verified/Non-Verified).......................................................24

Automatic Busy Redial......................................................................................................25

Automatic Callback ...........................................................................................................26

Background Music.............................................................................................................27

Call Forward ......................................................................................................................28

System.............................................................................................................................28

Station.............................................................................................................................28

Call Forward Categories.................................................................................................28

ii Strata CTX DKT3000/2000-Series Telephone 05/02

Contents

Chapter 3 – Advanced Operation

Call Forward Settings.....................................................................................................29

Call History........................................................................................................................32

Call Park Orbits..................................................................................................................32

Call Pickup.........................................................................................................................33

Group Pickup..................................................................................................................33

Page/Internal Call Pickup...............................................................................................34

Call Waiting.......................................................................................................................35

Direct Inward System Access (DISA)...............................................................................36

Direct Station Selection Buttons (Hotline )........................................................................36

Distinctive Ringing............................................................................................................37

Do Not Disturb...................................................................................................................37

Setting DND for Another Extension...............................................................................38

Door Lock(s)......................................................................................................................38

Door Phone(s)....................................................................................................................39

Emergency Ringdown........................................................................................................40

Language Codes.................................................................................................................40

Off-hook Call Announce....................................................................................................41

Override Calls....................................................................................................................42

Busy Override.................................................................................................................42

Do Not Disturb Override................................................................................................42

Executive Override.........................................................................................................43

Destination Restriction/Traveling Class Override..........................................................43

Class of Service Override...............................................................................................44

Privacy Override.............................................................................................................44

Paging ................................................................................................................................44

Answering a Page....................................................... ....................................................45

All Call Page...................................................................................................................45

Emergency Page .............................................................................................................45

Privacy ...............................................................................................................................46

Redial.................................................................................................................................46

Speed Dial...................................................................... ....................................................47

Making a Call Using Speed Dial....................................................................................47

Storing a Station Speed Dial Number.............................................................................48

Advanced Speed Dial Operation ....................................................................................49

Tone/Pulse Dialing.............................................................................................................50

Strata CTX DKT3000/2000-Series Telephone 05/02 iii

Contents

Chapter 4 – DKT3014 LCD Features

Voice Mail - Direct Transfer..............................................................................................51

Voice Mail Soft Keys.........................................................................................................51

Call Recording...................................................................................................................55

Other Voice Mail Features..............................................................................................56

Chapter 4 – DKT3014 LCD Features

Directory and Speed Dial Listings.....................................................................................58

Direct Station Selection.................................................................................. ................58

System Speed Dial and Personal Speed Dial..................................................................59

Internal Directory and External Directory......................................................................59

Alphanumeric Entry.................................. ......... .............................................................60

Chapter 5 – User Programming

Programming Feature Buttons...........................................................................................63

User Programming Mode ...............................................................................................64

Flexible Button Codes........................................................................................................64

Setting/Changing a Flexible Button’s Function.............................................................65

One Touch Buttons............................................................................................................66

Changing a One Touch Button.......................................................................................66

To Use a One Touch Button...........................................................................................67

Setting/Changing a Personal Speed Dial Code...............................................................67

Feature Codes.....................................................................................................................68

LED Indicator Details........................................................................................................73

Chapter 6 – DADM/DSS Console

DADM ...............................................................................................................................76

Buttons and LEDs...........................................................................................................76

DSS Console......................................................................................................................77

DSS Buttons....................................................................................................................77

Features...........................................................................................................................77

Calling a Station .............................................................................................................78

Transferring to an Idle Station........................................................................................78

Call Transfer with Camp-on...........................................................................................79

Call Answering (Outside Line).......................................................................................79

Speed Dial................................................................... ......... ...........................................79

iv Strata CTX DKT3000/2000-Series Telephone 05/02

Contents

Appendix A – Centrex Application

Paging.............................................................................................................................80

Call Forward Override (DSS Override)..........................................................................80

Night Transfer Button.....................................................................................................80

Appendix A – Centrex Application

Flexible Directory Numbering...........................................................................................81

Centrex Feature Buttons ....................................................................................................81

Ringing Repeat...................................................................................................................81

Delayed Ringing ................................................................................................................82

Appendix B – Button Labels........................................................................................83

Index ......................................................................................................................................87

Strata CTX DKT3000/2000-Series Telephone 05/02 v

Contents

Appendix A – Centrex Application

vi Strata CTX DKT3000/2000-Series Telephone 05/02

Introduction

This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.

Organization

• Chapter 1 – The Grand Tour provides an overview of the digitial telephones.

• Chapter 2 – The Bas ics cover s the b asic t eleph one fea tures th at you n eed to k now.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alphabetically and, when applicable, include LCD information.

• Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL

features. It also includes a guide to the Stratagy ES voice mail Soft Keys.

• Chapter 5 – User Programming provides instructions on programming Flexible

Button features, setting One Touch buttons, changing Personal Speed Dial numbers and other user programmable functions.

• Chapter 6 – DADM/DSS Console explains how to use these consoles with the

digital telephone.

• Appendix A – Centrex Application describes the Centr ex f eat ur es whi ch may be

available with your Strata CTX system.

• Appendix B – Button Labels lists the feature button designations of the 3000-

series digital telephone models.

Strata CTX DKT2000/3000-Series Telephone 05/02 vii

Introduction

How to Use This Guide

This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide” instead of this guid e.

Conventions

Conventions Description

Elaborate s specific items or references other inf ormation. Within some

Note

tables, general no tes appl y to the entire table a nd numbered notes app ly to specific items.

Important!

Extension

Number

$ULDO%ROG

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10’s extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be

used in this document in lieu of PDN and PhDN. Represents telephone buttons. shows a multiple PC keyboard or telephone button entry. Entries without

spaces between them show a simultaneous entry. Example: Entries wi th spaces between them sh ow a sequent ial entry. Example:

Delete+Enter.

 + .

viii Strata CTX DKT2000/3000-Series Telephone 05/02

Conventions Description

Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

DKT3000-series Telephones

The DKT3000-series models include:

• DKT3010-S 10-button

• DKT3020-S 20-button (shown on the next page)

• DKT3010-SD 10-button with two-line by 24-character LCD

• DKT3020-SD 20-button with two-line by 24-character LCD

• DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft

Key buttons (shown on page 57)

All of the above Toshiba speake rph ones enable you to place and receive cal ls without lifting the handset.

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

The DKT3001 single line digital telephone is also available - see the Strata CTX 3001/2001 Digital Single Line Telephone User Guide for more details.

Strata CTX DKT3000/2000-Series Telephone 05/02 1

The Grand Tour

DKT3000-series Telephones

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

5649

DKT3020-SD Telephone

Page ScrollMode Feature

Msg

Spdial

Vol

Redial

Mic

Cnf/Trn

Spkr

Hold

Fixed Buttons

Microphone Location

LCD Control Buttons/ Soft Keys

Flexible Buttons (also known as Programmable Buttons - PB)

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

2 Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour

DKT3000-series Telephones

Flexible Buttons

Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including:

• Line is used to access an outside line.

• Primary Extension is your extension button.

• Pooled Line Group enables you to access available outside lines from a group of

lines appearing under one button.

• Feature Access Buttons enables you to store features onto a single button.

• One Touch Buttons are used for storing Speed Dial numbers or feature access

code sequences onto a single button.

Note See Table 12 on page 83 fo r a c om ple te li st of Feature Access Buttons and One

Touch Buttons.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

5800

• Operational, Advisory, and Notificati on messages

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT3000-series LCD Control Buttons consist of

)HDWXUH.

0RGH, 3DJH, 6FUROO and

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 19 for more information.

Strata CTX DKT3000/2000-Series Telephone 05/02 3

The Grand Tour

DKT2000-series Telephones

• 0RGH is generally us ed as a Soft Key.

• Pressing

display.

• Pressing

•

)HDWXUH will be used in the future.

3DJH switches you from the Call Forward ( CF) dis play to the User Name

6FUROO advances you through information.

DKT2000-series Telephones

The following speakerphone models belong to the 2000-series:

• DKT2010-S 10-button speakerphone

• DKT2010-SD 10-button with LCD

• DKT2020-S 20-button

• DKT2020-SD 20-button with LCD (shown below)

• DKT2020-FDSP 20-button with LCD and External Microphone jack

• DKT2001 (See the Strata CTX DKT3001/2001 Digit al Single Line Telep hone User

Guide).

An illustration of the DKT2020-SD is shown on the next page.

4 Strata CTX DKT3000/2000-Series Telephone 05/02

Handset

Red/Green LED Indicators

The Grand Tour

DKT2000-series Telephones

LCD Display

LCD Control Buttons/ Soft Keys

Dial Pad

DKT2020-SD Telephone

Fixed Buttons

The fixed buttons on y our t elepho ne ena ble yo u to perfor m sta ndard functi ons qu ickly and easily. These buttons are described in Chapter 2 – The Basics.

Flexible Buttons

5972

Fixed Buttons Microphone

Location

Strata CTX DKT3000/2000-Series Telephone 05/02 5

The Grand Tour

DKT2000-series Telephones

Flexible Buttons

All Flexible Buttons must be programmed for your t el ephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHG/LQH*U S which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and

Notificati on messages

3RROHG/LQH*US enables you to access

CF-ALL 202-203+

AUG 08 MON 03:56

LCD Control

Buttons/Soft Keys

Mode Page Scroll

5909

Important! The LCD width of the DKT2000-series telephones is shorter than the

DKT3000-series LCDs. This difference causes some features to display differently.

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000-series LCD Control Buttons consist of

0RGH, 3DJH and 6FUROO.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 19 for more information.

0RGH is generally us ed as a Soft Key.

•

• Pressing

3DJH switches you from the Call Forward ( CF) dis play to the User Name

display.

• Pressing

6FUROO advances you through information.

6 Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics 2

This chapter shows you the basic operation of your DKT3000-series or DKT2000series telephone.

Important! The text in this chapter applies to both the DKT3000-series and

DKT2000-series telephones, unless otherwise noted.

Important - Read First

Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes book to mark which features you have.

Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LE D Indicator Details” on page 73.

❐ throughout this

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

❐ Linebutton ❐ Pooled Line Group button ❐ Group Line button ❐ Line out requiring an access code - where you enter an outside line or line group

access code (for example, dialing

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CTX DKT3000/2000-Series Telephone 05/02 7

 to get an outside line).

The Basics

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS i f

when you lift the handset or press Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.

❐ Ringing Line Preference: Yo u answer an incoming line ringing your station by

lifting the handset or pres sing to answer.

❐ Tone Signaling: Internal incoming call – you hear successive ring tones, then lift

the handset or press

6SNU to answer the call.

❐ Voice First Signaling: Internal incoming call – your telephone does not ring;

instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

6SNU.

❐ Switching Signaling: Check with your CTX System Administrator to see if you

have the ability to change between Tone and Voice Signaling on a call-by-call basis. If you do, you can press change the signaling.

6SNU you hear dial tone and the Line Light

6SNU. You do not have to press an extension bu tton

 after dialing an internal telephone number to

❐ Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have

to press calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

8 Strata CTX DKT3000/2000-Series Telephone 05/02

6SNU or lift the handset before dialing internal or external speakerphone

Making a Call

There are three ways to originate a call from your digital telephone:

Hot Dialing

1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits

display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press 6SNU. A line may be automatically selected or you can manually choose a line. Your

extension or plays through the speaker. The Spkr and Mic LEDs light.

/LQH button lights (depending on system programming). Dial tone

The Basics

Making a Call

2. Dial the number. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

Handset

1. To make a call, lift the handset, then dial the number. A line may be automatically selecte d or you ca n manual ly choose a line. Dial tone

plays through the handset. The Spkr and Mic LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,

etc.) are heard through the handset.

2. When connected, you can cont inue to use the hand set or switch to speake rphone by holding down

Strata CTX DKT3000/2000-Series Telephone 05/02 9

6SNU and replacing the handset.

The Basics

Answering a Call

There are several ways to answer a call:

Handset

➤ If your telephone is programmed for Ringing Line Preference, pick up the handset

and the telephone automatically answers the ringing line.

➤ If not, press the button associated with the ringing line (flashing green LED).

Speaker

➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the

telephone automatically answers the ringing line.

➤ If not, press the button assoc iated wi th the ring ing line ( flash ing gr een LED). Once

connected, you can continue on the speakerphone or lift the handset.

Handsfree Answerback

If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Mic LED lights steady red (microphone is active). The Spkr LED flashes red.

1. Do not lift the handset; speak toward the telephone in a normal voice.

2. Press

6SNU or take the handset of f-ho ok befo re trans ferring the cal l or plac ing it o n

hold.

Switching Betwee n Handset and Speaker phone

➤ Press 6SNU and place the ha ndset on-hoo k to switch fr om handset to spe akerphone

mode.

➤ Take the handset off-hook to switch from speakerphone to handset mode.

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Message Waiting

Use your 0VJLED/button and LCD to see/retrieve m essage(s). An extension can receive up to four simultaneous Message Waiting indications and

LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message

Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the

0VJ button/LED is mentioned in the following steps.

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press 6FUROO to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

2. Press

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3

5. To manually turn off your Msg LED, press your extension button, then press

0VJ, then lift the handset. Your telephone rings the extension or voice mail

device that sent the indication. The LED continues to flash red.

above to retrieve them. Voice mail devices tur n off the LED/LCD indications aft er a short delay, after you checked all messages.

. Do this step for each message received.

The Basics

Message Waiting

Strata CTX DKT3000/2000-Series Telephone 05/02 11

The Basics

Microphone

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

3. Press

4. To turn Off a Message LED that you have set on another ext ension, press

0VJ or . The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light.

6SNU. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing back.

the extension number that has the message light set. Then hang up to release your telephone.

0VJ button - which calls you

Microphone

➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is

On), press

0LF.

 plus

When the Microphone is On, the Mic LED is On, steady red. When the microphone is Off, the Mic LED is Off and you cannot be heard through the microphone.

The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call.

Each station’s microphone can be set in system programming to:

• switch On/Off with one touch

• switch Off only while pressed and held

• either On/Off at the start of handsfree dialing.

➤ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and

talk over your telephone handset/headset. The LED and microphone remain Off.

12 Strata CTX DKT3000/2000-Series Telephone 05/02

Call Transfer

1. While on a c all, pr ess &QI7UQ. Your Lin e LED flashes green and you he ar internal dial tone.

2. Dial the extension where the call will be transferred. You can remain on th e line and announce the call or immediately “blind transfer” the call.

During call transfer, you can connect all three parties by pressing your flashing extension button or

• If you get voice mail, you can leave a message or hang up and let the

transferred caller leave a message.

• If you hear a long single ton e, then announc e the call over the called teleph one’s

speaker.

3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the t ransf erred trunk or s tati on will be c amped on to the busy destination.

➤ To transfer a call directly to Voice Mail (VM)

&QI7UQ.

The Basics

Call Transfer

1. While on a call, pre ss

2. Enter

3. Enter the VM mailb ox number (usually the sam e as the exten sion number) +

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind

.

transfer to VM.

&QI7UQ.

.

➤ To perform Call Transfer Immed iate

1. Whi le on a call, press the “TRANSFER.”

2. Di al t he ext ensio n where you wi sh t o tra nsfer the ca ll.The call rin gs th e dest in ation station and your telephon e returns to the idle state.

Strata CTX DKT3000/2000-Series Telephone 05/02 13

TRNS Soft Key. The DKT3014 LCD shows

The Basics

Conference Calls

You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the co nfe re nce, the first stati on t o h ave been added to the conference becomes the Master.

➤ To conference calls

1. While on a call, press

2. Call another station or outside line.

3. When the called party answers, press

answer, press

All parties are conferen ced. If the second ca ll was placed on a /LQH that appears on your telephone, the LED also flashes green.

4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.

Note When the “master” of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

&QI7UQ again to return to the original connection.

&QI7UQ

. You hear dial tone and your Line LED flashes green.

&QI7UQ. If you receive a busy tone or no

➤ To transfer conference control

1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with the ability to add or delete parties.

➤ To hold a conference call

➤ If you are the Conference Master , press the +ROG key once (or twi ce for Exec utive

Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can r ejoin th e conferenc e at any time by pressin g your ext ension but ton. When you return, you retain Master status.

14 Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics

Conference Calls

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.

➤ To add Voice Mail to a conference call (performed by Conference Master)

1. Press

&QI7UQ to place the current call on Consultation Hold.

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.

3. Press

&QI7UQ to reconnect to the original party. (You can continue to add

conference members by pressing

&QI7UQ and dialing another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

Connecting Two Outside Lines

1. Whi le talkin g on an o utside call, pr ess &QI7UQ. You hea r dial tone. The e xtensi on LED flashes (conference rate).

2. Dial an outside line access code and outside telephone number.

3. After the party answers, press and all parties are conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press

4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up.

5. To supervise a tandem call, press the extension button. If the parties have finishe d , hang up...or if the parties are still talking, press LEDs turn Off and the connection is released.

&QI7UQ. The extension LED flashes (in-use rate)

&QI7UQ.

&QI7UQ and hang-up. Both Line

If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

Strata CTX DKT3000/2000-Series Telephone 05/02 15

The Basics

Hold

1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held Line’s LED flashes green w hile appearances of the line at other stations fl ash red.

• To return to the held call, press the held

• If you do not return to the hel d cal l with in a sp ecifi ed ti me, it r ings b ack to your

telephone. The call remains camped-on to your station indefinitely.

• If the held party hangs up, the call is rele ased.

2. Repeat Step 1 to place additional lines on hold.

Note See the Call Pickup section to pick up a call on hold from another extension.

/LQHbutton.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

➤ While on a call, press +ROG twice. That line’s LED flashes green while

appearances of the line at other stations are steady red (in use).

Automatic Hold

This feature enables you to place a call on hold by pressing another /LQH button – no need to press existing calls will dro p.

➤ While on a call, press another exte nsion b utton t o rece ive /orig inate a new cal l. The

accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press

+ROG. Make sure this feature is programmed on your system; if not,

+ROG.

Consultation Hold

1. While on a call, pre ss &QI7UQ. The call goes on hold.

2. Dial another line.

3. Transfer the call or retu rn to the held call by pressing its

16 Strata CTX DKT3000/2000-Series Telephone 05/02

/LQH button.

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