Toshiba DKT3000 User Manual 2

Download

DKT3000/2000

the highest form of intelligent communication

series digital telephone

user guide

TOSHIBA

Telecoms Division

Digital Business Telephone Systems

DKT3000/2000-Series

Digital Telephone

User Guide

October 2002

Toshiba Information Systems UK Ltd. Weybridge Business Park Addlestone Road, Weybridge Surrey KT15 2UL Tel: 01932 825069 Fax: 0870 2383776 www.telecoms.toshiba.co.uk

Publication Information

Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

It is intended that the information contained within this manual is correct at the time of going to print, however all liability for errors or omissions is excluded.

CTX-DKT-G Version 1, October 2002

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata and Stratagy are registered trademarks of Toshiba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Introduction

Organisation .................................................................................................................................. vii

How to Use This Guide ................................................................................................................ viii

Conventions .................................................................................................................................viii

Related Documents/Media .............................................................................................................ix

Chapter 1 The Grand Tour

DKT3000-series Telephones ........................................................................................................... 1

Fixed Buttons ............................................................................................................................. 3

Flexible Buttons ......................................................................................................................... 3

Liquid Crystal Display ............................................................................................................... 3

DKT2000/2500-series Telephones .................................................................................................4

Fixed Buttons ............................................................................................................................. 5

Flexible Buttons ......................................................................................................................... 6

Liquid Crystal Display ............................................................................................................... 6

.................................................................................................................................................... 6

DKT3500 Terminal Overview ........................................................................................................ 7

Key Differences .......................................................................................................................... 8

Button Assignments ................................................................................................................... 8

Chapter 2 The Basics

Important - Read First ..................................................................................................................... 9

What’s My Line? ........................................................................................................................ 9

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Contents

Which Outgoing/Incoming Call Features Do I Have? .............................................................10

Making a Call ................................................................................................................................ 11

Hot Dialling .............................................................................................................................. 11

Spkr Button ............................................................................................................................... 11

Handset ..................................................................................................................................... 11

Answering a Call ........................................................................................................................... 12

Handset ..................................................................................................................................... 12

Speaker ..................................................................................................................................... 12

Handsfree Answerback ............................................................................................................. 12

Switching Between Handset and Speakerphone ......................................................................12

Message Waiting ........................................................................................................................... 13

Responding to a Lit Msg LED .................................................................................................. 13

Turning On/Off Message Waiting LED on Another Extension ...............................................14

Microphone ................................................................................................................................... 14

Call Transfer .................................................................................................................................. 15

Conference Calls ........................................................................................................................... 16

Adding Voice Mail to a Conference ......................................................................................... 17

Connecting Two Outside Lines ................................................................................................ 17

Hold ............................................................................................................................................... 18

Exclusive Hold .........................................................................................................................18

Automatic Hold ........................................................................................................................18

Consultation Hold ..................................................................................................................... 18

Volume Control ............................................................................................................................. 19

LCD Contrast Adjustments ........................................................................................................... 19

Chapter 3 Advanced Operation

Using Your LCD ........................................................................................................................... 21

Soft Keys .......................................................................................................................................22

Soft Key Example ..................................................................................................................... 23

Advisory Messages ....................................................................................................................... 24

Account Code Calls ....................................................................................................................... 25

Verified/Non-Verified Account Codes ..................................................................................... 25

Forced Account Codes .............................................................................................................. 25

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Contents

Voluntary Account Codes (Verified/Non-Verified) ................................................................. 26

Automatic Busy Redial ................................................................................................................. 27

Automatic Callback ....................................................................................................................... 28

Background Music ........................................................................................................................ 29

Call Forward ................................................................................................................................. 30

System ...................................................................................................................................... 30

Station ....................................................................................................................................... 30

Call Forward Categories ........................................................................................................... 30

Call Forward Settings ............................................................................................................... 31

Call History ................................................................................................................................... 34

Call Park Orbits ............................................................................................................................. 35

Call Pickup .................................................................................................................................... 36

Group Pickup ............................................................................................................................ 36

Call Pickup ............................................................................................................................... 37

Call Waiting .................................................................................................................................. 38

Direct Inward System Access (DISA) .......................................................................................... 39

Direct Station Selection Buttons (Hotline) ................................................................................... 39

Distinctive Ringing ....................................................................................................................... 40

Do Not Disturb .............................................................................................................................. 40

Setting DND for Another Extension ........................................................................................ 41

Door Lock(s) ................................................................................................................................. 42

Door Phone(s) ............................................................................................................................... 43

Emergency Ringdown ................................................................................................................... 44

Language Codes ............................................................................................................................ 44

Off-hook Call Announce ............................................................................................................... 45

Override Calls ............................................................................................................................... 46

Busy Override ........................................................................................................................... 46

Do Not Disturb Override .......................................................................................................... 46

Executive Override ................................................................................................................... 47

Class of Service Override ......................................................................................................... 47

Privacy Override ....................................................................................................................... 48

Paging ............................................................................................................................................ 48

Answering a Page ..................................................................................................................... 48

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

iii

Contents

All Call Page ............................................................................................................................. 48

Emergency Page ....................................................................................................................... 49

Privacy ........................................................................................................................................... 49

Redial ............................................................................................................................................ 50

Speed Dial ..................................................................................................................................... 50

Making a Call Using Speed Dial .............................................................................................. 51

Storing a Station Speed Dial Number ....................................................................................... 51

Advanced Speed Dial Operation ..............................................................................................52

Tone/Pulse Dialling ....................................................................................................................... 53

Voice Mail - Direct Transfer ......................................................................................................... 54

Voice Mail Soft Keys .................................................................................................................... 54

Call Recording ............................................................................................................................... 58

Other Voice Mail Features ....................................................................................................... 59

Chapter 4 DKT3014 LCD Features

Directory and Speed Dial Listings ................................................................................................ 62

Direct Station Selection ............................................................................................................ 62

System Speed Dial and Personal Speed Dial ............................................................................ 63

Internal Directory and External Directory ................................................................................ 63

Alphanumeric Entry .................................................................................................................64

Chapter 5 User Programming

Programming Feature Buttons ...................................................................................................... 67

User Programming Mode .........................................................................................................68

Flexible Button Codes ................................................................................................................... 68

Setting/Changing a Flexible Button’s Function .......................................................................69

One Touch Buttons ........................................................................................................................ 70

Changing a One Touch Button ................................................................................................. 70

To Use a One Touch Button ..................................................................................................... 71

Setting/Changing a Personal Speed Dial Code ......................................................................... 71

Feature Codes ................................................................................................................................ 72

LED Indicator Details ...................................................................................................................77

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Contents

Chapter 6 DADM/DSS Console

DADM .......................................................................................................................................... 79

Buttons and LEDs .................................................................................................................... 80

DSS Console ................................................................................................................................. 81

DSS Buttons ............................................................................................................................. 81

Features .................................................................................................................................... 81

Calling a Station ....................................................................................................................... 82

Transferring to an Idle Station .................................................................................................. 82

Call Transfer with Camp-on .....................................................................................................83

Call Answering (Outside Line) ................................................................................................ 83

Speed Dial ................................................................................................................................ 83

Paging ....................................................................................................................................... 84

Call Forward Override (DSS Override) ................................................................................... 84

Night Transfer Button .............................................................................................................. 84

Appendix A - Centrex Application

Flexible Directory Numbering ...................................................................................................... 85

Centrex Feature Buttons ................................................................................................................ 85

Ringing Repeat .............................................................................................................................. 86

Delayed Ringing ........................................................................................................................... 86

Appendix B - Button Labels

Notes to Users

Index

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Contents

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Introduction

This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.

Organisation

♦

Chapter 1 – The Grand Tour provides an overview of the digitial telephones.

♦

Chapter 2 – The Basics covers the basic telephone features that you need to know.

♦

Chapter 3 – Advanced Operation includes an explanation of Soft Key operations. Features are

presented alphabetically and, when applicable, include LCD information.

♦

Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL features. It also

includes a guide to the Stratagy ES voice mail Soft Keys.

♦

Chapter 5 – User Programming provides instructions on programming Flexible Button

features, setting One Touch buttons, changing Personal Speed Dial numbers and other user programmable functions.

♦

Chapter 6 – DADM/DSS Console explains how to use these consoles with the digital telephone.

♦

Appendix A - Centrex Application describes the Centrex features which may be available with

your Strata CTX system.

♦

Appendix B - Button Labels lists the feature button designations of the 3000-series digital

telephone models.

♦

Notes to Users

♦

Index

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

vii

How to Use This Guide Introduction

How to Use This Guide

This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Note

Important!

Extension

Number

Arial Bold

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

See Figure 10 Grey words within the printed text denote cross-references.

Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note

Represents telephone buttons.

shows a multiple PC keyboard or telephone button entry. Entries without spaces between them show a simultaneous entry.

Example: Delete+Enter.

Entries with spaces between them show a sequential entry.

Example:

The naming convention for DKT assignments within Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

# + 5.

viii

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Introduction Related Documents/Media

DKT3000-series Telephones

The DKT3000-series models include:

♦

DKT3010-S 10-button

♦

DKT3020-S 20-button (shown on the next page)

♦

DKT3010-SD 10-button with two-line by 24-character LCD

♦

DKT3020-SD 20-button with two-line by 24-character LCD

♦

DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons (shown on page 61)

All of the above Toshiba speakerphones enable you to place and receive calls without lifting the handset.

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

The DKT3001 single line digital telephone is also available - see the Strata CTX 3001/2001 Digital Single Line Telephone User Guide for more details.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DKT3000-series Telephones The Grand Tour

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

DKT3020-SD Telephone

5649

Page ScrollMode Feature

Msg

Spdial

Vol

Redial

Mic

Cnf/Trn

Spkr

Hold

Fixed Buttons

Microphone Location

LCD Control Buttons/ Soft Keys

Flexible Buttons (also known as Programmable Buttons - PB)

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Grand Tour DKT3000-series Tel ephones

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

Flexible Buttons

Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including:

♦

Line is used to access an outside line.

♦

Primary Extension is your extension button.

♦

Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.

♦

Feature Access Buttons enables you to store features onto a single button.

♦

One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button.

Note

See Table 12 on Page 87 for a complete list of Feature Access Buttons and One Touch Buttons.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

♦

Desk Clock and Calendar in idle mode

♦

Call Duration during an outside call

♦

Operational, Advisory, and Notification messages

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT3000series LCD Control Buttons consist of

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 21 for more information.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Mode, Page, Scroll and Feature.

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

5800

DKT2000/2500-series Telephones The Grand Tour

♦

Mode is generally used as a Soft Key.

♦

Pressing Page switches you from the Call Forward (CF) display to the User Name display.

♦

Pressing Scroll advances you through information.

♦

Feature will be used in the future.

DKT2000/2500-series Telephones

The following speakerphone models belong to the 2000-series:

♦

DKT2010-S 10-button speakerphone

♦

DKT2010-SD 10-button with LCD

♦

DKT2020-S 20-button

♦

DKT2020-SD 20-button with LCD (shown below)

♦

DKT2020-FDSP 20-button with LCD and External Microphone jack (Not available in the UK)

♦

DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide).

♦

DKT2510-S 10-button speakerphone

♦

DKT2510-SD 10-button with LCD

♦

DKT2520-S 20-button

♦

DKT2520-SD 20-button with LCD

An illustration of the DKT2020-SD is shown on the next page.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Grand Tour DKT2000/2500-series Telephones

LCD Display

Handset

Red/Green LED Indicators

LCD Control Buttons/ Soft Keys

Dial Pad

DKT2020-SD Telephone

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

Flexible Buttons

5972

Fixed Buttons Microphone

Location

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DKT2000/2500-series Telephones The Grand Tour

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.

Line Buttons

You may have buttons designated as access outside lines.

Pooled Line Grp enables you to access available Exchange Lines from a

group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

♦

Desk Clock and Calendar in idle mode

♦

Call Duration during an outside call

♦

Operational, Advisory, and Notification messages

Important!

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000series LCD Control Buttons consist of

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 21 for more information.

♦

Mode is generally used as a Soft Key.

♦

Pressing Page switches you from the Call Forward (CF) display to the User Name display.

♦

Pressing Scroll advances you through information.

The LCD width of the DKT2000-series telephones is shorter than the DKT3000-series LCDs. This difference causes some features to display differently.

Line and/or Pooled Line Grp which enable you to directly

CF-ALL 202-203+

AUG 08 MON 03:56

LCD Control

Buttons/Soft Keys

Mode Page Scroll

Mode, Page and Scroll.

5909

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Grand Tour DKT3500 Terminal Overview

DKT3500 Terminal Overview

♦

DKT3524F-SD

♦

DKT3524F-S

♦

DKT3512F-SD

♦

DKT3512F-S

The above models offer a different cosmetic styling but operate in much the same way as the DKT3000 series terminals.

DKT3512F-S DKT3512F-SD

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DKT3500 Terminal Overview The Grand Tour

DKT3524F-S

Key Differences

The main differences between the 3000-series and the 3500-series terminals are:

Number of Flexible Buttons 12 or 24 10 or 20

Number of One touch keys 10 0

Ringing LED indicator top right Yes No

Button Assignments

Flexible Buttons: These have the 10 light grey keys to the right hand side of the Flexible Buttons. The main use for these is access to speed Dial locations. It is possible to program feature activation/ deactivation but this should only be used if the user has an LCD terminal.

DKT3524F-SD

DKT3500-Series DKT3000-Series

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Basics

This chapter shows you the basic operation of your DKT3000-series or DKT2000-series telephone.

Important!

The text in this chapter applies to both the DKT3000-series and DKT2000-series telephones, unless otherwise noted.

Important - Read First

Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes have.

Note

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

❐ ❐ ❐ ❐

LEDs on your telephone flash at different speeds depending on the function performed. Flash rates can be found under “LED Indicator Details” on page 77.

Line button

Pooled Line Group button

Group Line button

Line out requiring an access code - where you enter an outside line or line group access code (for example, dialling

9 to get an outside line).

throughout this book to mark which features you

❐

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Important - Read First The Basics

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift

the handset or press steady green. The LCD displays the station number and the seized outside line.

Ringing Line Preference: You answer an incoming line ringing your station by lifting the

❐

handset or pressing

Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights

Spkr. You do not have to press an extension button to answer.

❐ Tone Signalling: Internal incoming call – you hear successive ring tones, then lift the handset or

Spkr to answer the call.

press

❐ Voice First Signalling: Internal incoming call – your telephone does not ring; instead you hear a

long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

Switching Signalling: Check with your CTX System Administrator to see if you have the ability

❐

to change between Tone and Voice Signalling on a call-by-call basis. If you do, you can press after dialling an internal telephone number to change the signalling.

Spkr.

❐ Hot Dialling: If your telephone is programmed for “hot dialling,” you do not have to press

or lift the handset before dialling internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Spkr

The Basics Making a Call

Making a Call

There are three ways to originate a call from your digital telephone:

Hot Dialling

1. To make a call using Hot Dialling, dial the number.

When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press Spkr.

A line may be automatically selected or you can manually choose a line. Your extension or Line button lights (depending on system programming). Dial tone plays through the speaker. The Spkr and Mic LEDs light.

2. Dial the number.

Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

Handset

1. To make a call, lift the handset, then dial the number.

A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. The Spkr and Mic LEDs do not light.

Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

2. When connected, you can continue to use the handset or switch to speakerphone by holding down

Spkr and replacing the handset.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Answering a Call The Basics

Answering a Call

There are several ways to answer a call:

Handset

➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the

telephone automatically answers the ringing line.

➤ If not, press the button associated with the ringing line (flashing green LED).

Speaker

➤ If your telephone is programmed for Ringing Line Preference, press

automatically answers the ringing line.

➤ If not, press the button associated with the ringing line (flashing green LED). Once connected,

you can continue on the speakerphone or lift the handset.

Handsfree Answerback

If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Mic LED lights steady red (microphone is active). The Spkr LED flashes red.

1. Do not lift the handset; speak toward the telephone in a normal voice.

2. Press

Spkr or take the handset off-hook before transferring the call or placing it on hold.

Switching Between Handset and Speakerphone

➤ Press ➤ Take the handset off-hook to switch from speakerphone to handset mode.

Spkr and place the handset on-hook to switch from handset to speakerphone mode.

Spkr and the telephone

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Basics Message Waiting

Message Waiting

Use your Msg LED/button and LCD to see/retrieve message(s).

An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center.

Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/ LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press Scroll to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

Msg button/LED is mentioned in the following steps.

2. Press

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them.

5. To manually turn off your Msg LED, press your extension button, then press

Msg, then lift the handset. Your telephone rings the extension or voice mail device that sent the

indication. The LED continues to flash red.

Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

#409. Do this step for

each message received.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Microphone The Basics

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

Msg or 7. The Msg LED flashes red on the called telephone. At your telephone, the Msg LED

lights steady red and the LCD shows the station number where you set a Message Waiting light.

3. Press

Spkr. Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called

party presses the flashing

Msg button - which calls you back.

4. To turn Off a Message LED that you have set on another extension, press number that has the message light set. Then hang up to release your telephone.

Microphone

➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is On), press

When the Microphone is On, the Mic LED is On, steady red. When the microphone is Off, the Mic LED is Off and you cannot be heard through the microphone.

The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call.

Each station’s microphone can be set in system programming to:

♦

switch On/Off with one touch

♦

switch Off only while pressed and held

♦

either On/Off at the start of handsfree dialling.

#64 plus the extension

Mic.

➤ To talk back to a Handset Off-hook Call Announce call, press and hold

telephone handset/headset. The LED and microphone remain Off.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Mic and talk over your

The Basics Call Transfer

Call Transfer

1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.

2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call.

During call transfer, you can connect all three parties by pressing your flashing extension button or

Cnf/Trn.

If you get voice mail, you can leave a message or hang up and let the transferred caller leave

♦

a message.

If you hear a long single tone, then announce the call over the called telephone’s speaker.

♦

3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.

➤

To transfer a call directly to Voice Mail (VM)

1. While on a call, press

2. Enter

#407.

3. Enter the VM mailbox number (usually the same as the extension number) +

Cnf/Trn.

4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

➤

To perform Call Transfer Immediate

1. While on a call, press the

Soft Key. The DKT3014 LCD shows “TRANSFER.”

TRNS

2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Conference Calls The Basics

Conference Calls

You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.

➤

To conference calls

1. While on a call, press

2. Call another station or outside line.

Cnf/Trn

. You hear dial tone and your Line LED flashes green.

3. When the called party answers, press

Trn

again to return to the original connection.

All parties are conferenced. If the second call was placed on a the LED also flashes green.

4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.

Note

➤

To transfer conference control

1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.

2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with the ability to add or delete parties.

➤

To hold a conference call

➤ If you are the Conference Master, press the

When the “master” of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.

the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.

Cnf/Trn. If you receive a busy tone or no answer, press Cnf/

Line that appears on your telephone,

Hold key once (or twice for Executive Hold) to place

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Basics Conference Calls

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.

➤

To add Voice Mail to a conference call (performed by Conference Master)

1. Press

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds

Cnf/Trn to place the current call on Consultation Hold.

the voice mailbox to the conference.

3. Press

Cnf/Trn to reconnect to the original party. (You can continue to add conference members by

pressing

Cnf/Trn and dialling another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.

Connecting Two Outside Lines

1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate).

2. Dial an outside line access code and outside telephone number.

3. After the party answers, press conferenced.

If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press

4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up.

5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press released.

If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.

Cnf/Trn. The extension LED flashes (in-use rate) and all parties are

Cnf/Trn.

Cnf/Trn and hang-up. Both Line LEDs turn Off and the connection is

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Hold The Basics

Hold

1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red.

To return to the held call, press the held Line button.

♦

If you do not return to the held call within a specified time, it rings back to your telephone.

♦

The call remains camped-on to your station indefinitely.

If the held party hangs up, the call is released.

♦

2. Repeat Step 1 to place additional lines on hold.

Note

See the Call Pickup section to pick up a call on hold from another extension.

Exclusive Hold

This feature enables you to place a call on hold so that only you can retrieve it.

➤ While on a call, press

Hold twice. That line’s LED flashes green while appearances of the line at

other stations are steady red (in use).

Automatic Hold

This feature enables you to place a call on hold by pressing another Line button – no need to press

Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.

➤ While on a call, press another extension button to receive/originate a new call. The accessed line’s

LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press

Consultation Hold

1. While on a call, press Cnf/Trn. The call goes on hold.

2. Dial another line.

3. Transfer the call or return to the held call by pressing its

Hold.

Line button.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

The Basics Volume Control

Volume Control

➤

To adjust the handset volume

➤ Press the

hang up, the volume returns to the default setting.

➤

To adjust the speaker volume for internal/external calls and background music

Vol ▲

to increase volume and Vol ▼ to decrease volume during the call. When you

1. Press

Spkr.

2. Press an extension button - you hear dial tone.

3. Press the

Vol ▲

to increase volume and Vol ▼ to decrease volume. This volume setting applies to all

calls until changed.

➤

To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce

➤ Make sure the telephone is idle and the handset is on-hook. Press the

Vol ▼ to decrease volume. This adjusts volume for your telephone’s ring tone, Handsfree

and

Vol ▲

Answerback and Speaker Offhook Call Announce simultaneously.

➤

To adjust handset Beep Tone

1. With the handset off-hook, dial the Beep Tone Adjustment Code

#6101 (default code). You hear

busy tone.

2. Press

Vol ▲ or ▼ to reach the desired level.

LCD Contrast Adjustments

➤ Press and hold down the

Each time you press

Vol

Mic button, and press and release Vol

▲ or

▼, the contrast increases or decreases. There are eight steps in

Vol

either direction. To return to the middle setting, repeat the above step.

▲ or

Vol

to increase volume

▼ repeatedly.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

LCD Contrast Adjustments The Basics

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation

This chapter gives you more details about your DKT3000-series or DKT2000-series telephone’s advanced functions.

Using Your LCD

If your telephone has an LCD, use this section to learn more about its functions.

In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays.

A “+” on the LCD readout (shown at right) indicates there is more data to display.

➤ Press

Scroll to advance through the

information.

Page to switch from the Call

Forward (CF) display to the User Name display.

LCD Control

Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

5800

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Soft Keys Advanced Operation

Soft Keys

When Soft Keys are on, they replace the functions on the Mode, Page, Scroll and Feature buttons below the LCD. ( following table defines Soft Key Prompts.

Table 1 Soft Key Prompts

Soft Key Definition

ABR Activates Automatic Busy Redial after dialling a busy outside telephone number.

ACB Activates Automatic Callback after reaching a busy station, Exchange line, or Exchange Line group.

BUSY (Busy Override) Sends a call-waiting tone to a busy station.

CONF Initiates or completes a conference.

EXEC (Executive Override) Breaks into the conversation of a busy called station.

EXIT Exits you from a conference; remaining parties are connected.

JOIN Joins all parties to a conference while on a conference call.

LINE

MESG Sets a message waiting indication at a busy or unanswered station.

OVRD Overrides options, busy mode, or overrides Do Not Disturb mode.

PGE Enables you to enter a Page Group number (01~16).

RING Makes a called station ring when making a voice announce call to the station.

RLS Disconnects a call and returns telephone to the idle state.

RTRN Terminates a feature operation and to return to a previously displayed state.

STA.

TALK Makes a voice announcement to a called station that is ringing.

TRNS

Adds an Exchange line to an existing call while in the Conference mode. The LCD prompts you to access an Exchange line after you press this key.

Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.

Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer.

Feature is a future feature for DKT3000-series phones only.) The

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Soft Keys

Soft Key Example

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work.

1. When an outside call is in progress, the LCD appears as shown on the right.

= Automatic Busy Redial

ABR

= Conference

CONF

= Paging

PAG E

2. If you select

CONF

changes as shown right.

= Add an outside line to the conference

LINE

station

= Return to the original caller without making a conference

RTRN

(press Page), the display

Buttons/Soft Keys

= Add another

STA

Soft Key Prompts

LCD Control

ABR CONF PGE

Mode Page Scroll Feature

LINE OR STATION?

LINE STA. RTRN

Mode Page Scroll Feature

00:01:01

6060

6061

3. You will be prompted to dial the desired station. The Key (press

Scroll) enables you to return to the original caller

without making a conference.

Until the call is answered, you see the screen shown right.

When the call is answered, you see the screen shown right. exit the call and transfer the first party to the second. a conference with you and both other parties.

RTRN

second party and return to a two-way conversation with the original party.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Soft

RTRN

TRNS

= create

JOIN

= drop the

DIAL STATION NO.

RTRN

Mode Page Scroll Feature

6062

CALLING

200

Mode Page Scroll Feature

6063

TALK WITH 200

TRNS JOIN RTRN

Mode Page Scroll Feature

6064

Advisory Messages Advanced Operation

Advisory Messages

Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator.

Msg No. Characters Displayed Additional Digits

0 OUT TO LUNCH

1 IN A MEETING

2 CALL _____________ Directory Number 76345

3 BACK AT __________ Time (e.g., 1030)

4 RETURN ON________ Date (e.g., 10 20)

➤

To set an advisory message

1. Go off-hook or press your extension button or phantom directory number button to hear dial tone.

Note

A phantom directory number button is similar to an extension button that is shared on other telephones.

2. Press

3. Go on-hook or press

➤

To clear the registered message

#411 + Message No. (see table) + any additional digits (such as time, etc.)

Spkr to release the line.

1. Go off-hook or press your extension button or phantom directory number button to hear dial tone.

2. Press

3. Go on-hook or press

#412.

Spkr to release the line.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Account Code Calls

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

➤

To dial using Forced Account Codes

1. Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the telephone number alerting you to enter the Account Code.

2. Enter the account number.

When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 999. See your CTX System Administrator for these numbers:

999 2) _______ 3) _______

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Account Code Calls Advanced Operation

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.

There are two ways to dial using a Voluntary Account Code:

➤

To dial using the Account Code button

1. After accessing an Exchange line, press the “ENTER ACCOUNT CODE NOW.”

2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored in the LCD.

3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If the code is invalid, you hear two short tones.

4. Enter the Account Code. Your conversation is not interrupted.

Account Code button. LCD telephones prompt you to

➤

To enter an Account Code using access codes

Note

It’s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code. Once the code is entered, you will be connected again.

1. After accessing an Exchange line, press

Cnf/Trn. Once you press Cnf/Trn, your call is interrupted;

you and the other party cannot hear each other. You will hear feature dial tone.

2. Dial

#46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”

3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Automatic Busy Redial

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system.

Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialling the number.

➤

To activate Automatic Busy Redial

1. When you reach a busy number, press red. You hear confirmation tone.

Auto Busy Redial or Cnf/Trn + #441. The LED flashes

2. Hang up or press (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.

3. Lift the handset or press

Spkr within recall timeout (five to 60 seconds) after a connection is made, you hear a muted

press ring for another 30 seconds, then the call disconnects.

➤

To cancel Automatic Busy Redial

➤ Press

Auto Busy Redial or extension + #442.

Spkr. The system redials, up to five to 20 times, every 30 to 180 seconds

Spkr and wait for the party to answer. If you do not pick up the handset or

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Automatic Callback Advanced Operation

Automatic Callback

When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “Exchange Line Queuing.”

➤

To set Automatic Callback

1. If you hear busy tone after dialling an outside line access code or a station number, press

Callback

or 4. Busy tone stops, followed by success tone, then busy tone resumes.

2. Hang up. You can make other calls while waiting.

3. When the called station or outside line becomes idle, your telephone rings with a fast LED.

If you called a busy station, the extension LED flashes green (incoming call) and the called

♦

number displays.

If you called a busy outside line, the extension LED flashes green (incoming call rate). The

♦

seized line’s number displays.

4. Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.

If you were attempting to make an outside call, the telephone number is automatically dialled, including the account code or override codes that were used.

➤

To cancel ACB

➤ Press

Auto Callback or extension button + #431.

Auto

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Background Music

Background Music

You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be music or recorded information.

➤

To enable background music on your telephone speaker

➤ Press the

BGM + n(#) + BGM, where n is the music sources 1~16

...or press an extension button + music source is a single digit, press

#490 + n + # + Spkr, where n is the music source 1~16. If the

# before pressing Spkr. If the source is omitted, then the last

selected music source is selected.

➤

To cancel background music on your telephone speaker

➤ Press

BGM

...or press an extension button + #491 + Spkr.

➤

To enable background music over your external paging speakers

➤ Press

...or press an extension button + source is a single digit, press

BGM ext and enter a source number (1~16) to select a music source

#492 + n(#) + Spkr, where n is the music source 1~16. If the music

# before pressing Spkr. If the source is omitted, then the last selected

music source is selected.

➤

To cancel background music over your external paging speakers

➤ Press

BGM ext

...or press an extension button + #493 + Spkr.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Forward Advanced Operation

Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location.

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone. Each extension can be independently set for a different Call Forward feature. You can set a Flexible Button to perform any Call Forward function - see “Programming Feature Buttons” on

page 67 for more details. Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

♦

Internal calls

♦

Auto Attendant calls

♦

Outside lines that ring only your station

♦

Transferred internal or incoming line calls

Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.

♦

Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

♦

Call Forward - Incoming Line – Forward incoming line calls only.

♦

Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another telephone within your telephone system.

♦

Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of incoming line calls for another telephone within your telephone system.

♦

Call Forward System – Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.

♦

Call Forward - External Location – Forwards incoming line calls that ring directly to your extension to a destination outside the system.

You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Call Forward

Call Forward Settings

♦

Call Forward All Calls – Forwards all calls immediately.

♦

Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode.

In Tone-first systems, if your (PDN) appears on more than one button on your telephone, Call Forward Busy forwards calls only when all (PDN) buttons are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.

♦

Call Forward—No Answer – Forwards all calls to your station whenever you do not answer the call within a designated time (set by you when you enable the feature).

♦

Call Forward—Busy/DND/No Answer – Forwards all calls to your station immediately whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialling

On “tone-first” systems, if your [PDN] appears on more than one button on your telephone,

♦

Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

1 during their voice announcement.

On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in

♦

use and/or any time all of your [PDNs] are in use by other telephones.

♦

Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for cancelling.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Forward Advanced Operation

Station Call Forward Procedures

The following table contains Call Forward Button sequences. You can do a Call Forward function by, one, entering the button sequence as described, or two, by programming a Flexible Button to perform the sequence. See “Programming Feature Buttons” on page 67 for instructions on programming a Flexible Button.

Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code.

➤

To change your Pass Code

➤ Press Extension button +

(1~15 digits) +

➤

To use the Call Forward button sequence

+ ext. no. + old Pass Code (1~15 digits) + # + new Pass Code

#670

➤ Follow the instructions in the following table, shown under “Button Sequence.” Some features

require additional input, such as:

Note

♦

Destination – If the destination is an outside number, press

after entering the destination.

The CTX accepts destination numbers of up to 32 digits.

♦

Timer – This is a two digit entry representing how long (eight to 60 seconds) your telephone

after entering

should ring before forwarding the call. If you enter one digit, you must press

the single digit.

♦

Pass Code – A four-digit code established by system programming to prevent unauthorised changes. The code applies to the station to be forwarded; not to the station entering the code.

In the following table, (Tone) means that a confirmation tone will play at that point in the sequence.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Call Forward

Table 2 Call Forward Procedure

Feature Button Sequence

Call Forward Any Call - Internal and Incoming Line Calls:

Forwards any call, whether an internal call or incoming line call.

All Calls Extension (Ext.) button +

Busy Ext. button +

No Answer Ext. button +

Busy No Answer

Ext. button +

Cancel Ext. button +

#6021

#6031

#6041

#6051

#6011

(Tone) + Destination No. (Tone)

(Tone) + Dest. No. (Tone)

(Tone) + Dest. No. (Tone) + Timer +

+ Dest. No. + Timer +

(Tone)

Call Forward - Incoming Line Calls:

Forward incoming line calls only.

#6013

All Calls Ext. button +

Busy Ext. button +

No Answer Ext. button +

Busy No Answer

Ext. button +

Cancel Ext. button +

(Tone) + Dest. No. (Tone)

#6023

(Tone) + Dest. No. (Tone)

#6033

+ Dest. No. (Tone) + Timer (Tone) +

#6043

+ Dest. No. (Tone) + Timer (Tone) +

#6053

(Tone)

Call Forward Any Call - Set for Another Station:

Enables you to forward all calls for another telephone within your telephone system.

All Calls

Busy

No Answer

Busy No Answer

Ext. button + (Tone)

Ext. button + + # + Timer +

Ext. button + Timer + # (Tone)

Cancel Ext. button +

#6012

(Tone) + ext. no. + Pass Code (Tone) +

#6022

(Tone) + ext. no. + Pass Code (Tone) +

#6032

(Tone) + ext. no. + Pass Code (Tone) +

(Tone)

#6042

+ ext. no. + Pass Code + # (Tone) + Dest. No. (Tone) +

#6052

(Tone) + ext. no. + Pass Code + # (Tone)

+ Dest. No. +

+ Dest. No. (Tone)

Call Forward - Incoming Line Call - Set for Another Station:

Enables you to set forwarding of incoming line calls for another telephone within your telephone system

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call History Advanced Operation

Table 2 Call Forward Procedure (continued)

Feature Button Sequence

#6014

All Calls

Busy

No Answer

Busy No Answer

Cancel Ext. button +

Change Pass Code

Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.

Activate

Cancel #

Ext. button +

+ Timer +

Ext. button + + # + Timer +

Ext. button + Pass Code (Tone) +

#620

(Tone)

621

(Tone)

(Tone) + ext. no. + Pass Code +

#6024

(Tone) + ext. no. + Pass Code +

#6034

(Tone) + ext. no. + Pass Code +

#6044

(Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)

#6054

(Tone) + ext. no. + Pass Code + # (Tone)

#670

(Tone) + ext. no. (Tone) + old Pass Code + # (Tone) + new

Call Forward - System:

(Tone) + Dest. No. (Tone)

Call History

Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible

➤

To view Call History

➤ When your station is idle, press the

latest record displays.

➤ Press ➤ To view the call date, time and status, press

Vol ▲ for the next record; press Vol

Caller ID button.

Caller ID button. The Caller ID LED lights green and the

for the previous record.

▼

Page (press again to toggle to call name/number).

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Call Park Orbits

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

Once you have parked a call in an orbit, you can:

♦

Hang up and retrieve the parked call at a later time

♦

Originate another call

♦

Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

♦

If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

♦

If your station is busy, the parked call camps on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Pickup Advanced Operation

➤

To pa r k a call

1. While on a call, press

Park in Orbit

...or Cnf/Trn + #33. The LED flashes green (consultation-hold).

2. Specify the Park Orbit using one of the following:

Press * and the system automatically selects a General Park Orbit between 7000~7019.

♦

The chosen orbit appears on the LCD.

Enter a valid extension.

♦

Press # and the system automatically selects your extension as the orbit.

♦

3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.

➤

To retrieve a parked call

1. Press

Park in Orbit

...or press your extension button + #32.

2. Enter the Orbit Number where the call is parked or You cannot use is retrieved.

to retrieve a parked call. The extension LED flashes at the in-use rate when the call

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls. You may belong to more than one group. See your CTX System Administrator for group assignments.

# for the extension from which you are calling.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Call Pickup

Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

➤

To perform Call Pickup

1. Press an extension button.

2. Enter a code from the following table.

Table 3 Call Pickup Feature Codes

For Incoming Calls: Dialling Description

Group

Directed Extension

Directed Group

Directory Number

Any External Call

For Calls On Hold: Dialling Description

Local Retrieve

Remote Retrieve

Outside Line Retrieve

Directed Extension Retrieve

#5#34

#5#5

+ Primary Ext.

No.

#5#32

+ Group No. Picks up a call ringing to a extension in the specified Pickup Group.

#5#22

+ Ext. No.

#5#9

#5#71

#5#72

+ Primary Ext.

No.

#5#73

+ Outside

Line No. (1~128)

#5#74

+ Ext. No.

Picks up a call ringing to a member of your pickup group.

Picks up a call ringing on any line appearance of the telephone specified by its Primary extension number.

Picks up a call ringing to the specified extension number only. Other lines ringing on the same telephone are unaffected.

Picks up any incoming outside line call.

Picks up a call held on the telephone from which it is dialled.

Retrieves a call held on the telephone specified extension number.

Picks up a call held on the specified Exchange line regardless of the telephone placing the call on hold. Must enter three digits (e.g., 007).

Picks up a call held on the specified extension number, regardless of the instrument(s) on which it appears.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Waiting Advanced Operation

Notes

♦

The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone.

♦

If more than one call is on hold, the call on the telephone’s lowest button number is picked up.

♦

Ringing calls are picked up over held calls as a priority.

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have an extension button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

➤

To answer a waiting call by placing the current call on hold

➤ Press

Hold. The existing call is placed on hold. The camped-on line rings your station (the Line

LED flashes green - incoming call)....or if your telephone has the Auto Hold feature, just press the

flashing extension button.

You are connected to the transferred call. The extension or Line LED flashes green (in-use).

Note

➤

To answer a waiting call by disconnecting or transferring the current call

See your CTX System Administrator to find out if you have Auto Hold.

➤ Hang up or transfer the existing call; the camped-on call rings your station. The camped-on line

rings your telephone and the Line LED flashes green (incoming call).

...or press the flashing extension or

Line. The existing call is placed on hold. The camped-on line

rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Direct Inward System Access (DISA)

Direct Inward System Access (DISA)

Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details.

1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.

If you do not dial within 10 seconds, the line disconnects.

2. When you hear dial tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.

4. If you receive busy tone and you want to dial another number while the station is still ringing, press and repeat Step 2.

Direct Station Selection Buttons (Hotline)

This optional feature enables you to use a extension. The DSS LED shows the status (idle/busy) of the station and/or the station’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

♦

busy on a call on any button

♦

idle but all appearances of the station’s extension are in use by other stations.

When the station is in DND, the LED flashes red.

➤

To connect directly to another station’s extension

1. When connected to a line or another station, press

The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red).

2. Announce the call...or transfer the call by hanging up or pressing

Note

You can transfer the call to an idle or busy station.

DSS

button to connect directly to another station’s line

DSS

Release

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Distinctive Ringing Advanced Operation

Distinctive Ringing

1. Press #9876 to enter User Programming Mode.

2. Press a

Note

3. Enter one of the following ten distnctive ring tones.

01 ~ 02 Internal ring tones

11 ~ 18 External ring tones

Note

4. Press the

5. Lift handset to return to the idle state.

Line button. The Line LED is steady green.

The INT key should be pressed. “External Call” will appear in the LCD display. Press the

HOLD button to toggle between Internal and External setting.

Any of the ring tone options can be set for either Internal or External calls.

HOLD key to store.

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialling at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Do Not Disturb

➤

To activate DND on your Primary extension

➤ Press

Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND

mode is activated for the entire station.

➤

To activate DND on a non-Primary extension

➤ Press the desired extension appearance and

The LED lights steady red and DND mode is activated for that extension on your telephone.

➤

To deactivate DND

➤ Press

Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out and DND mode

is de-activated.

Setting DND for Another Extension

➤

To activate DND for another extension

➤ Enter

➤

To deactivate DND for another extension

➤ Enter

➤

To change your DND Pass Code

#6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code

# (hear Success Tone). This sets DND as if activated by the Primary extension on the target

+ telephone.

#6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code

# (hear Success Tone). This removes DND from the target telephone.

Do Not Disturb or #6091 (hear Success Tone).

➤ Enter

#670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + # (hear Entry Tone)

+ new pass code +

# (hear Success Tone).

If you activate DND while a call is ringing, the ringing stops. The LED continues to flash on your telephone and ring on other appearances.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Door Lock(s) Advanced Operation

Door Lock(s)

Your telephone may have Unlock Door button(s). Each Unlock Door button is programmed to unlock a specific door. Check with your CTX System Administrator to find out the locations of your system’s door phones and record them below.

Door Lock No. Location Door Lock No. Location

410

➤

To unlock a door

➤ Press the specific

door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Unlock Door button or #12 + the Door Lock Number (see above table). The

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Door Phone(s)

Door Phone(s)

Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

LCD telephones display the door phone name ID when calls are made to or from door phones.

The number of possible door phones varies by Strata CTX system, with up to 24 (01~24) as the maximum for larger systems. Check with your CTX System Administrator to find out the names and locations of your system’s door phones and record them below.

Door

Phone

➤

To answer a door phone call

➤ When you hear a door phone call ringing, lift the handset or press the ringing button. A door

phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press your extension + directory number of the ringing phone.

Name/Location

Door

Phone

Name/Location

#5#5 +

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Emergency Ringdown Advanced Operation

➤

To call/monitor a door phone

1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use).

2. Press

➤

To call from a door phone

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times

2. When answered, speak at a normal voice level in the direction of the door phone.

#15 (hear three tone bursts), then enter the door phone number (01~24, depending on system

size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.

(set in system programming).

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialled a number or have dialled no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages.

➤

To change the Language Display

➤ Enter the Change Language access code

1: English date format –

2: British English –

3: French –

DD/MM (/YY)

#495 + the Language Code (see below).

MM/DD (/YY)

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Off-hook Call Announce

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker.

Handset OCA Announce can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone.

➤

To make an OCA call

➤ Manual – Dial an extension. When you hear busy tone, press

talk through the speaker of the destination telephone. The person you are calling has answering options described below.

➤ Automatic – If your telephone and the extension you are calling have been programmed for

Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialling

➤

To answer a Handset OCA call

While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling.

➤ Press Msg to toggle between the new and original callers.

You talk to the new caller for as long as you hold down to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or Exchange line you are connected to.

Mic. When you release the button, you return

5 and, after one long tone, you can

➤

To answer a Speaker OCA call

1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.

Press Mic; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she can still speak through your speaker.

2. Press

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Mic again to reconnect to the second caller. You can toggle as often as you choose. If you do

not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

Override Calls Advanced Operation

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

➤

To use Busy Override

➤ After reaching a busy station, press

call is waiting. The station number displays.

Do Not Disturb Override

Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

2. A muted tone is heard at the busy station, indicating that a

OCA is possible to DND stations from stations that are programmed for DND Override.

➤

To use DND Override

➤ After reaching a station in DND mode, press

indicating a call is coming in. On your station, the LCD shows the station number you have overridden.

Your LCD displays

DND OVR DENY,

2. A tone signal is heard at the DND station,

if the station you called denies DND Override.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Override Calls

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

➤

To perform Executive Override

➤ After reaching a busy station, press

...or, if you have an LCD telephone, use the

OVRD

Soft Key.

You enter a conference with the busy station and the party to whom he was talking. The called parties may hear an optional tone signal prior to your entering the conversation.

Your LCD displays

EXEC OVR DENY,

if the station you called denies Executive Override. If you do

not have Override privileges, you will camp on.

Class of Service Override

By dialling a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.

➤

To perform Class of Service Override

1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.

2. Press

3. Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override

4. Dial a telephone number.

Cnf/Trn + #471. Dial tone stops. Your LCD prompts you to enter a code.

codes are only available on a selected basis. See your CTX System Administrator.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Paging Advanced Operation

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be connected to an Exchange line). You can also use this feature if the station that is already connected to the Exchange line is in the Privacy Release mode.

Station users with their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see “Privacy” on page 49.)

Privacy Release can allow stations with the shared button appearance to enter

Paging

Station users can make page announcements to telephones and external speakers. Check with your CTX System Administrator to find out the zone numbers for various paging groups.

➤

To make a Page Announcement to telephones or external speakers

1. Lift the handset, press extension and enter a paging access code.

2. Make your announcement, then hang up.

➤

To make a Group Page

➤ Press

...or press extension +

Answering a Page

➤ To answer a Group Page, lift the handset off-hook, press extension +

Group Page and enter the Group number (01~16)

#31 and enter the zone number.

number.

#5#35 and enter the Group

➤ To answer an External Group Page, lift the handset off-hook, press extension +

the Group number.

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

#5#36 and enter

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Privacy

➤

To make an All Call Page

1. With the handset off-hook, press

...or extension + #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

➤

To answer an All Call Page

➤ Lift the handset off-hook, press extension +

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

➤ To make an Emergency Page, lift the handset off-hook, press extension + ➤ To make an Emergency Page to a group, lift the handset off-hook, press extension +

enter the Zone number.

Privacy

Privacy controls the ability of more than one person to use the same extension or Exchange line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

All Call Page

#5#35.

#37.

#38 and

By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

Your telephone may be equipped with a normally private telephone,

Privacy Release

conversation. On a normally non-private telephone, The Privacy condition may be toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

and/or a

Privacy on Line

button. On a

allows other appearances of you line to join the

Privacy on Line allows you to exclude others.

Redial Advanced Operation

➤

To use Privacy Release

➤ While on an Exchange line call, press

flashes at all appearances. When another station user enters the outside line call by pressing a common outside

Release

➤

To set/cancel Privacy

➤ Press

Privacy on Line to set privacy. The LED lights steady red. Others are blocked from

entering your outside line calls when they press a common

...or press Privacy on Line again to cancel the feature. The LED turns Off.

Redial

Use this button to redial the last number dialled from your telephone.

➤ To redial the last number, press

Speed Dial

Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorisation codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:

Line, the Privacy Release LED turns Off. To add a third station, press Privacy

again; the process repeats.

Redial or *0.

Privacy Release

The LED lights red. The outside line

Line

♦

Station – Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per telephone. You can create and change these numbers from your own telephone. You have exclusive use of them. If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the display, see your CTX System Administrator.

♦

System – All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Speed Dial

Making a Call Using Speed Dial

There are three ways to begin a Speed Dial Call.

1. Dial

...or press Spdial on a DKT3000-series telephone

...or press the

Speed Dial feature key on any DKT.

2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

Storing a Station Speed Dial Number

There are three ways to store a Station Speed Dial number, including Programming Mode, Access Codes and through system programming by your CTX System Administrator.

➤

To store a Station Speed Dial Number using User Programming Mode

1. Press

2. Press the fixed

3. Press

4. Enter the two digits which, combined with the

#9876

to enter User Programming Mode. The LCD shows “USER PROG MODE.”

Spdial button or the Speed Dial feature button. The LCD shows “SPEED DIAL

MODE.” If this display does not appear, see your CTX System Administrator to determine if Speed Dialling memory is assigned to your telephone.

1. The LCD shows “INDEX NUMBER.”

1, form the Station Speed Dial Number.

Example: Entering

09 would result in storing Station Speed Dial Number 109. The LCD shows this

number in the upper left corner. If there is already a number stored, it appears below the Speed Dial Number.

5. Enter the desired destination. It appears in the lower right of the LCD. Instructions are given below for more complex dialling strings, usually telephone numbers.

6. Press the fixed

Spdial button or the Speed Dial feature button. The LCD shows “DATA

PROGRAMMED.”

7. If you want to enter another number, press the fixed

Spdial button or the Speed Dial feature button.

The LCD shows “SPEED DIAL MODE.”

8. Pressing

Spdial or the Speed Dial feature button again toggles you between User Programming and

Speed Dial mode. Lift and replace the handset to exit User Programming altogether.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Speed Dial Advanced Operation

➤

To store a Station Speed Dial Number using an Access Code

1. Dial

#66. The display shows “SPEED DIAL” and you hear Entry Tone.

2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and you hear Entry Tone.

Note

Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead.

3. Enter the destination digits, then press

#. The LCD shows “SPEED DIAL” + the Speed Dial Number

+ destination + #. You hear Success Tone.

4. Release the telephone. To enter another number, repeat the process, starting with Step 1.

CTX System Administration

The third method of storing station Speed Dial numbers is via your CTX System Administrator, who can establish your Station Speed Dial number through administrative software and associate a name with it. This name is used by the Directory Dialling feature of DKT3014 large display telephones.

Advanced Speed Dial Operation

Special Characters

Speed Dial Numbers may include (see above) it is also necessary to use

0~9, #,

# to indicate you have finished entering the destination number.

This creates 14 functions to be input from the 12 buttons on the dial pad.

and Pause. When using the Access Code input method

Long Speed Dial Numbers

Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed Dial Number.

You can dial the entire string by entering the original Speed Dial Number and all digits will be sent, including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Tone/Pulse Dialling

The numbers are defined in Tab le 4:

Table 4 Dial String Characters

Entry Meaning

0~9

(1 ~ 9)

0~9

End of Speed Dial Number when entering via access code (

Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional. When * is used as an escape character, it

consumes one Speed Dial digit. Entering use two of 32 characters.

Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you would see “PP.”

to insert a seven-second pause would

#66)

*9*8

. The

** *

Tone/Pulse Dialling

With some older Exchangess, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

Note

With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with touchtones.

➤

To change Tone Dialling

1. Access an outside line.

2. Dial a telephone number.

3. While on the call, press

Tone Dial Select. Although the outside line is programmed for rotary dial

pulses, access the outside line and dial the telephone number like any other call described in this user guide.

The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Voice Mail - Direct Transfer Advanced Operation

Voice Mail - Direct Transfer

The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone.

➤

To transfer a call directly to Voice Mail (VM)

1. While on a call, press

Cnf/Trn. You hear feature dial tone.

2. Enter

#407. You hear entry tone.

3. Enter the VM mailbox number (usually the same as the extension number), then press transfers immediately and your extension becomes idle.

Voice Mail Soft Keys

This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Tab l e 5 below.

You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone. Tab l e 6 shows a sample of some of the available Soft Keys.

For more information on Stratagy ES voice mail features, refer to the Stratagy Voice Processing User

Guide.

Table 5 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones

DKT 3014 SDL

PLAY MSGS PLAY PLAY Play Messages

SEND SEND SEND Send Messages

DKT 3010 SD DKT 3020 SD

DKT 2010 SD DKT 2020 SD

Voice Mail Functions

#. The call

MANAGE MBX MGMT MGMT Manage Mailbox

EXIT

HANGUP QUIT

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Exit Mailbox

Disconnect from Stratagy ES

Advanced Operation V o ice Mail Soft Keys

Table 6 Soft Keys for CTX Digital Telephones

DKT 3014 SDL

ADD ADD ADD Create a Guest Mailbox

ADD DESTS Additional Destinations

ADD MBX ADD ADD Add a mailbox to the list

ALL MSGS

AM? AM

APPEND APND

AUTO COPY Set Automatic Msg Copy

BACK UP Backup (rewind)

BSY GRT REC

BUSY GREET Select Busy Greeting (toggle)

CALL SCREEN Change Call Screening (On/Off)

CANCEL

CANCEL MSG CANC CNCL Cancel message and select new destination

CHANGE Change notification digits

CHG GREETING GRT GRT Change Greeting

CONT DELETE

CONT PLAY Continuous Play

DATE & TIME DATE

DELAY TIME Set Delay Time

DELETE DEL DEL Delete the message/guest mailbox

DELETE MBX DEL DEL

DELETE MSG

DESTINATION Enter automatic copy destination

DIRECTORY DIR DIR Directory plus name

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

Voice Mail Functions

Confirm automatic copy destination

Copy All Messages

Append recording

Record Busy Greeting

Cancel recording

Continuous Delete

Message Date and Time

Delete a mailbox from the personal distribution list

Delete message (Future Delivery Review)

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Voice Mail Soft Keys Advanced Operation

Table 6 Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL

DND DND DND Change Do Not Disturb (On/Off)

ENABLE/DISABLE

END TIME Set copy End Time

FOLDERS FLDR

FORWARD FWD FWD Forward the current message

FUTURE DLVR Set Future Delivery, Future Delivery Review

GO FORWARD

GUEST MBXES GST GST Manage Guest Mailboxes

IMM ALL FAX SNDN Immediate Fax (all faxes in folder)

IMM THS FAX SND1

MARK PRIVAT PRV PRV Set Private status (On/Off)

MARK URGENT URG URG Set Urgent status (On/Off)

MSG FOLDERS FLDR FLDR Manage Personal Folders

MSG NOTIFY

MULTI ENTRY MULTI MULTI Multiple Destinations

NAME RECORD NAME NAME Record your Name

NEXT NEXT NEXT Play next message

NEXT MSG

NEXT NAME NEXT NEXT Play next name

PAUSE PAUS PAUS Pause recording

PAUSE PLAY

PER DST LST LIST LIST Manage Personal Distribution Lists

PERSONAL LIST LIST LIST Personal distribution list (1~25)

PM?

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

Voice Mail Functions

Enable/Disable:

Notification template (toggle)

•

Automatic copy

•

New/Saved message folder

Go forward (advance)

Immediate Fax (current fax doc)

Change message Notification

Play next message (Future Delivery Review)

Pause playback

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation V o ice Mail Soft Keys

Table 6 Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL

PREV MENU PREV

REC COMMENT COMM COMM Record a list Comment

RECORD REC REC Record

REENTER

REENTER NAM REDO REDO Re-enter name or Exit

REPLAY Replay current message

REPLY RPLY RPLY Reply to the current message

RE RECORD RREC RREC Re-record

RESET PWORD RSET RSET Reset Guest Password

RETRN RECPT RTRC RTRC Set Return Receipt request (On/Off)

REVIEW REVW REVW Review recording/guest mailboxes

REVIEW LIST REVW REVW Review current list

REV OPTIONS

SAVE SAVE SAVE Save the message/recording/changes

SAVE MSG Save message (Future Delivery Review)

SECURITY COD CODE CODE Change Security Code

SELECT NAME PICK PICK Select name

SEND MSG SEND SEND Send and Return to Main menu

SET DAY

SET HOUR Set the Hour (1~12)

SET MINUTES Set the Minutes (0~59)

SET MONTH

SET YEAR Set up Year (last two digits)

SPCL FUNCT SPCL Special Functions

SND ALL FAX FAXN

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

Voice Mail Functions

Play the Previous message

Return to previous menu

Re-enter automatic copy destination

Review Option Settings

Set the Day (1~31)

Set up Month (1~12)

Send All Fax (in folder to fax dev)

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Recording Advanced Operation

Table 6 Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL

SND THS FAX FAX1 Send Current Fax (to fax device)

SPCIAL SEND SPCL SPCL Special Delivery Options

START TIME

STOP STOP STOP End recording

URGENT MSGS

USER OPTNS OPTN OPTN Change User Options

YES Resume playback

DKT 3010 SD DKT 3020 SD

DKT 2010 SD

DKT 2020 SD

Voice Mail Functions

Set copy Start Time

Copy Urgent Messages

Call Recording

While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.

Note

This feature requires the presence of a telephone. Feature codes are not available.

Ask your System Administrator which method to use when recording a call.

Record and a PS/RES (Pause/Resume) button on your

Important!

Stratagy ES mailboxes have a definable limit on the length one message can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Advanced Operation Call Recording

➤

To record a call

1. With a call in progress, press

Record.

If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.

...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.

2. (Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press

#. The Record LED flashes rapidly and there is approximately a one

second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

...or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing

#. The Record LED flashes rapidly and there is approximately

a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.

3. To stop recording, press

Record. The LED turns off and the recording stops. To resume recording at

this point, you need to begin a new recording, see Step 1.

Pause/Resume Recording

You can pause the recording while continuing the conversation by pressing

PS/RES. The PS/RES

LED flashes red. Your conversation is no longer being recorded.

To resume recording as part of the same message, press the

PS/RES button again. You can pause and

resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system.

Other Voice Mail Features

Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding

Voice Mail to a Conference” on page 17. For instructions on the Stratagy Voice Mail features, refer to

the Stratagy Voice Processing User Guide.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Call Recording Advanced Operation

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DKT3014 LCD Features

This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and individual name searches.

DKT3014-SDL Telephone

Mode

FRED S NO. 3371

Page

FEB 19 MONDAY 12:00

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

Msg

Mic

Spkr

5908

Spdial

Redial

Cnf/Trn

Vol

Hold

Feature

Scroll

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Directory and Speed Dial Listings DKT3014 LCD Features

Directory and Speed Dial Listings

The directory menu (idle state) is shown below.

Direct Station Selection

Scrolling Directories

Search by Initials

System Speed Dial

Personal Speed Dial

Direct Station Selection System Speed Dial

Direct Station Selection

This option displays all named stations in alphabetical order.

1. Press the screen.

2. To view the following page, press the Soft Key; press

DIRECT SS

Mode

FRED S NO. 3371

Page

FEB 19 MONDAY 12:00

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

Soft Keys

Soft Key to view the first

to page back.

Feature

Scroll

5860

FRED J NO. 3371

MAR 18 MONDAY 01:35

BOB TDON U

CAROL FFRED M

CUST SERVGRAY W

PREVIOUSMORE

EXIT

3. To select someone from the list, press the Soft Key next to their name. The system calls that number.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

CALLING

3200

DKT3014 LCD Features Directory and Speed Dial Listings

System Speed Dial and Personal Speed Dial

Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above.

1. Press the Soft Key next to

SYSTEM SD

2. To view the following pages, press the

PERSONAL SD

Soft Key; press

to view the first screen.

to page back.

3. To select someone from the list, press the Soft Key next to their name. The system calls that number and displays its directory information.

Internal Directory and External Directory

External Directory enables you to search the System Speed Dial Numbers alphabetically (typically, external destinations). Internal Directory enables you to search all of the internal name extensions alphabetically. This saves time since you do not have to step through the lists screen-by-screen.

See Table 7 on Page 65 for instructions on entering letters, numbers and punctuation from the dial pad.

1. Press the

INTERNAL DIR

EXTERNAL DIR

Key to view the first screen.

2. Begin by entering the name (see

Table 7) and pressing the

FIND

Soft Key.

Soft

FRED J NO. 3371

INPUT THE NAME?

EXITFIND

FRED J NO. 3371

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

LEFTRIGHT

EXITFIND

Directory and Speed Dial Listings DKT3014 LCD Features

If you entered “B,” all names beginning with “B” are listed. You can press the view adjacent pages.

3. To select someone from the list, press the Soft Key next to the name. The directory information displays.

4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information.

5. Press any key to return to the idle screen...or, from the directory listing screen, press idle.

Alphanumeric Entry

You can enter alphanumeric characters from the dial pad to refine a name search in the Internal or External Directory (see example below and Table 7).

EXIT

Soft Keys to

to return to

FRED J NO. 3371

BAWLER SBRETON l

FRED J NO. 3371

BAKER GBALL F

PREVIOUSMORE

EXITFIND

00:00:01

CONFERENCE

ABR

PAG E

Example:

Press the for “A.”

Press the again for “B,” etc.

Refer to the table for other characters.

5859

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DKT3014 LCD Features Directory and Speed Dial Listings

Table 7 Dial Pad Alphanumeric Characters

Press Dial

Pad Buttons

1 -.:,1 2 ABC ‘ 2 3 DEF ! 3 4 GH I & 4 5 JKL*5 6 MNO # 6 7 PQRS 7 8 TUV?8 9 WXY Z 9 0 ()&/0

Number of times to press the dial pad

button

1 2 3 4 5

➤ To add a space or move one character to the right, press the ➤ To backspace (delete previous character), press the ➤ To cycle back to the first letter, continue pressing the

LEFT

Soft Key.

RIGHT

Soft Key.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Directory and Speed Dial Listings DKT3014 LCD Features

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming

User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions.

♦

Enter numbers in your personal Speed Dial list

♦

Program One Touch and Flexible Buttons

♦

Assign Message Waiting Keys

♦

Assign the background music (BGM) source to be played over the telephone’s speaker

Note

User Programming applies to LCD telephones only.

Programming Feature Buttons

Digital telephone users can use the programming mode for customising their Toshiba telephones without the aid of an Administrator or Service Technician. The User Programming mode is accessed

Program

with a enables users to customise these features:

♦

Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing that button. Some of the types of feature buttons that users can set on their telephones include:

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

button assigned to a Flexible Button or through an access code. User Programming

Flexible Button Codes User Programming

♦

Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer Timer for the CF buttons.

♦

One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons.

♦

Background Music – Users can select Quiet Tone or the music source (up to 15) that will play on their telephone’s speaker when they activate the

BGM button.

Note

Directory number and external line buttons cannot be added or deleted, but their ring tones can be individually changed.

In addition to the Programming Mode, an advanced programming function enables your CTX System Administrator to individually turn On/Off the telephone’s beep tone, handset call waiting tone, and microphone background noise cancellation option. This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.

User Programming Mode

➤ To enter User Programming Mode, press the

...or dial

#9876. “USER PROG MODE” appears on your LCD. The Program LED is steady green.

➤ To exit User Program Mode, press

… or go off- and on-hook press

Note

A DKT equipped with a headset adapter ignores the hookswitch. It can only exit User

#9876.

Programming by timing out (approximately 15 seconds).

Flexible Button Codes

Flexible buttons are the unassigned buttons on your keystrip that can be used to store features. The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the CTX System Administrator. See pages 3 and 6 for the Flexible Button locations.

Program button

Program

The following steps enable you to program features onto Flexible Buttons for one-touch feature access.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming Flexible Button Codes

Setting/Changing a Flexible Button’s Function

1. Press #9876 to enter User Programming Mode.

2. Press

Hold.

3. Press the Flexible Button to set or change.

4. Enter the Flexible Button Code (see Table 8), plus any optional parameters.

5. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD.

Table 8 Flexible Button Codes

Feature Code Feature Code

Account Code

Automatic Busy Redial - On

Automatic Callback

Background Music

660

150

160

530

On hold and Incoming

Caller ID

Cancel

Do Not Disturb (On/Off)

Call Forward (CF) - Any Calls Door Lock Cancel

All Call

Busy

No Answer

Busy No Answer

340

350

360

370

DSS Button

Flash - Short

Flash - Long

One Touch Button

CF - External (Outside) Calls Paging

All Call

Busy

No Answer

Busy No Answer

Call Park Orbit

380

390

400

420

170

Page All Groups

Page Individual Groups

Emerg. Page - Individ. Group

Emerg. Page - All Groups

Answer Page - All Groups

Call Pickup Phantom Extension Message Waiting

Incoming - Group Pickup

Incoming - Directed Extension Pickup

Incoming - Directed Group Pickup

Incoming - Directed Extension Pickup

On hold - Local Retrieve

On hold - Remote Retrieve

On hold - Outside Line Retrieve

On hold - Directed Extension Retrieve

Incoming - Any External Call

430

440

450

460

490

500

480

510

470

Privacy

Privacy Release

Night Transfer

Record to VM

Pause/Resume recording

Release Button

Release/Answer

Speed Dial

User Programming Mode

520

580

290

180

540

610

200

210

570

220

230

250

240

590

560

320

330

600

630

640

270

280

260

650

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

One Touch Buttons User Programming

One Touch Buttons

One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigned to your telephone – your System Administrator can help you identify them.

If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button. Perform the procedure called “Setting/Changing a Flexible

Button’s Function” on page 69 (in Step 4, enter the access code for One Touch button). Once you

have created a One Touch button, you can change the function by using the following procedure.

Changing a One Touch Button

1. Press #9876 to enter User Programming Mode.

2. Press the One Touch button to be set.

3. Enter the digits or special buttons for the function to be dialled. You can include the following in the dial string:

Dial pad digits 0~9.To program special characters, see Table 9.

♦

A maximum of 32 characters.

♦

Station and System Speed Dial index (or bin) numbers can be entered. The Speed Dial index

♦

number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number.

Function buttons, except One Touch or a Program button.

♦

Handset hooking (on-hook/off-hook) cannot be recorded.

♦

4. Press the One Touch button to save the entry.

We suggest writing the name or number of the One Touch button on your button strip.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming One Touch Buttons

Table 9 Special Characters

Entry Meaning

Hold

(1~9)

Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string.

*9*8

. The

** *

To Use a One Touch Button

➤ Press the One Touch button.

Setting/Changing a Personal Speed Dial Code

See “Storing a Station Speed Dial Number” on page 51.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Feature Codes User Programming

Feature Codes

Feature Access Codes are entered as a sequence on your telephone to use a particular feature.

Table 10 Feature Access Codes

Feature Feature Access Code Sequences

Account Code

Attendant Console

Automatic Busy Redial - On

Automatic Busy Redial - Off

Automatic Callback Cancel

Cnf/Trn

#441

#442

#431

Background Music

Telephone Speaker On Ext. button +

Telephone Speaker Off Ext. button +

External Speaker On Ext. button +

External Speaker Off Ext. button +

Call Forward - Any Calls (Internal and External)

All Call Ext. button +

Busy Ext. button +

No Answer Ext. button +

Busy No Answer Ext. button +

Cancel Ext. button +

Call Forward - Incoming Line Calls

All Call Ext. button +

Busy Ext. button + #

No Answer Ext. button +

Busy No Answer Ext. button +

Cancel Ext. button +

#46

+ Account code digits

#490

+ source number +

#491

#492

+ source number +

#493

#6011

+ Dest. No

#6021

+ Dest. No.

#6031

+ Dest. No. + Timer +

#6041

+ Dest. No. + Timer +

#6051

#6013

+ Dest. No.

6023

+ Dest. No.

#6033

+ Dest. No. + Timer +

#6043

#6053

+ Dest. No. + Timer +

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming Feature Codes

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

Call Forward Any Call - Set for Another Station

All Call Ext. button +

Busy Ext. button +

No Answer

Busy No Answer

Ext. button +

Cancel Ext. button +

#6012

+ ext. no. + Pass Code +

#6022

+ ext. no. + Pass Code +

#6032

+ ext. no. + Pass Code + # + Dest. No. + # + Timer +

#6042

+ ext. no. + Pass Code +

#6052

+ ext. no. + Pass Code +

+ Dest. No. +

+ Timer +

Call Forward - Incoming Line Call - Set for Another Station

All Calls Ext. button +

Busy Ext. button +

No Answer

Busy No Answer

Ext. button + No. + # + Timer +

Ext. button + No. +

+ Timer +

Cancel Ext. button +

Change Pass Code Ext. button +

#6014

+ ext. no. + Pass Code +

#6024

+ ext. no. + Pass Code +

#6034

+ Dest. No. + # + ext. no. + Pass Code + # + Dest.

4 + Dest. No. +

#604

#6054

+ ext. no. + Pass Code +

#670

+ ext. no. + old Pass Code + # + new Pass Code +

+ ext. no. + Pass Code +

+ Dest. No. +

+ Dest.

Call Forward - System

Activate

Cancel

#620

#621

Call Park

Activate

Cnf/Trn + #33

Retrieve Ext. button +

System Orbits

7000~7019

+ Orbit Number

#32

+ Orbit Number

Call Pickup

Incoming - Group Pickup Ext. button +

Incoming - Directed Extension Pickup Ext. button +

Incoming - Directed Group Pickup Ext. button +

Incoming - Directed Extension Pickup Ext. button +

On hold - Local Retrieve Ext. button +

#5#34

#5#5 +

#5#32 +

#5#22 +

#5#71

Ext. Number to be picked up

Group Number to be picked up

Ext. Number

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Feature Codes User Programming

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

+ Remote Ext. No.

On hold - Remote Retrieve Ext. button +

On hold - Outside line Retrieve Ext. button +

On hold - Directed Extension Retrieve Ext. button +

Incoming - Any External Call Ext. button +

Conferencing - Three Way

#494

#5#72

+ Line on hold

#5#73

+ Ext. No. on hold

#5#74

#5#9

Dialling

Dial

#440

Dial

DISA Security Code - Change

441

+ old Security Code (1~15 digits) + # + new Security Code (1~15

#658

digits) +

Do Not Disturb

Local - On

Local - Off

Remote - On

Remote - Off

Door Lock Control

Door Phone Calling

Emergency Call

Flash - Short

Flash - Long

LCD Language (Change)

LCR (Outgoing Call)

#6091

#6092

+ ext. no. + Pass Code Number +

#6191

+ ext. no. + Pass Code Number +

#6192

+ Door Lock Number

#12

#15

+ Door Phone No. (01~24, depending on system size)

#911

#450

#451

#495

+ Language No.

Message Waiting (MW)

Release a received MW

Retrieve a received MW

Activate MW at another Station without Ringing

Cancel MW at another Station without Ringing

#409

#408

#63

#64

+ Ext. no.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming Feature Codes

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

Messaging - Advisory

Advisory Message - Activation

Advisory Message - Cancellation

Network Access Code (Private Network)

Night Ring Answer

Off-hook Call Announce (Manual Mode) Voice F i r s t :

#411

+ Message No.

#412

+ Private Network No.

#5#39

; Tone First: 1, 21, or

Override

Busy, Do Not Disturb

Executive

Paging

Page All Groups

Page Individual Groups

Emergency Page - Individual Group

Emergency Page - All Groups

Answer Page - All Groups

Answer for External Group Page

Repeat Last Number Dialled

#30

#31 +

Group Number

#38 +

Group Number

#37

#5#35

#5#36 +

Zone Number

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Feature Codes User Programming

Table 10 Feature Access Codes (continued)

Feature Feature Access Code Sequences

Speed Dial Register

Station (00~99)

System

Start Application

Substitution of Dial “#”

Substitution of Dial “*”

Enter Code

Change Code

User Programming Mode

Direct Transfer to Voice Mail

Volume Control - Beep

Volume Control - Ringing

#66

1 +

Index Number (00~99)

2 +

Index Number (000~099)

3 +

Index Number (100~199)

4 +

Index Number (200~299)

Index Number (300~399)

6 +

Index Number (400~499)

7 +

Index Number (500~599)

8 +

Index Number (600~699)

9 +

Index Number (700~799)

#18

440

441

Travelling Class Override

#471

#69

+ Index Number + old Code + # + new Code +

#9876

Voice Mail (VM)

#407

+ Ext. Number

#6101

#6102

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

User Programming LED Indicator Details

LED Indicator Details

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Tab l e 11).

Table 11 LED Indicators

LED

Extension In-Use

(access outside line)

Incoming Call

(while ringing)

Hold (outside line) If using Pooled Line Grp, the hold indication is only at the

station that places the call on hold.

Hold – Consultation

(during consultation/transfer to another station)

Hold – Exclusive (outside line) 10 pulses/second steady

Hold – Recall

(when held call recalls your idle station)

Hold – Exclusive Recall

Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Conference 10 pulses/second steady

Your S t a ti on (G r e e n ) Other Station (Red)

Interval Rates

2 seconds On, 1/8 second Off — 1/8 second On/Off

1 second on at 10 pulses/ second —1 second Off

4 pulses/second for 1/8 second On/Off

10 pulses/second steady

1 second at 2 pulses/second, 1 second at 10 pulses/second

Your extension button flashes 10 pulses/second—1 second Off

4 pulses/second, 1/8 second On/Off

steady

one second On/Off

1/2 second On/Off

flashes

steady

[SDN] red flashing or green ringing

3/4 second on, 1/8 second Off

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

LED Indicator Details User Programming

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DADM/DSS Console

This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. There’s a 3000-series and 2000-series model for each of these units.

♦

Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone.

♦

Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone. Available for system operators who do not have an attendant console.

DADM

Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series telephones to provide additional buttons.The 3000-series telephone requires a 3000-series DADM; the 2000-series telephone requires a 2000-series DADM.

The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DADM DADM/DSS Console

Buttons and LEDs

The buttons can be programmed for Direct Station Selection (DSS), outside line access, and Station or System Speed Dial. Directory Numbers or other functions cannot be assigned to DADMs.

Each DSS button and

Line button has an LED that provides

a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension.

♦

A station or line shows steady red when in use by others; green when in use by the DADM.

♦

A DSS LED will flash red while making a call and turn intermittently green once connected.

♦

An outside Line LED is green when the outside line is in use by the DADM console user. It is red if it is in use by another telephone user.

Note

Button numbers in the figure to the right are examples only.

209

219

208

218

207

217

206

216

205

215

204

214

203

213

202

212

201

211

200

210

229

239

228

238

227

237

226

236

225

235

224

234

223

233

222

232

221

231

220

230

First DADM Second DADM

2038

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DADM/DSS Console DSS Console

DSS Console

The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series telephone requires a 3000-series DSS; the 2000-series telephone requires a 2000-series DSS. An example of the DDSS3060 is shown right. The DDSS2060 (not shown) looks similar and has the same button/LED functions.

The buttons can be programmed as DSS, outside Line, All Call Page, Night Transfer, and Station or System Speed Dial. LEDs on the DSS light or flash red or green, depending on the status.

Note

DSS Buttons

DSS buttons can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station.

Button numbers in the above figure are examples only.

239

219

209

218

208

217

207

216

206

215

205

214

204

213

203

212

202

211

201

210

200

229

238

228

237

227

236

226

235

225

234

224

233

223

232

221

231

221

230

220

249

248

257

247

256

246

255

245

254

244

253

243

252

242

251

241

250

240

2039

The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call, or when the associated station is idle, but all appearances of the station’s extensions are busy or in-use by other stations. When the associated DSS button is in the Do Not Disturb mode, the LED blinks red at a slow rate.

DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations.

Features

The LED colors described in this section apply to the DADM3020 and DDSS3060. Described Flash/ Recall conditions apply to all DSS console models and the DADM.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DSS Console DADM/DSS Console

Calling a Station

➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated

with the station.

A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signalling. After pressing the button, treat the call like any other station call made from a digital telephone.

DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the Do Not Disturb mode, its DSS LED lights blinking red.

Transferring to an Idle Station

You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.

➤

To transfer a call to an idle station

1. Press the DSS button corresponding to the station to be called.

The call is placed automatically on hold. The Line or extension LED flashes green at double the onhold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signalling mode, you hear successive ring tones.)

2. Announce the call.

With Tone signalling, you would have to wait for the called station to answer before announcing the call.

3. Hang up.

The call rings the called station when you hang up. While the called station is ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes idle.

When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red.

4. If the station does not answer before a period set in system programming, the call recalls your station.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

DADM/DSS Console DSS Console

Call Transfer with Camp-on

You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.

➤

To transfer call to a busy station

1. Press DSS corresponding to the busy station to be called.

You may hear a busy tone. The original caller is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red.

2. Hang up.

The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red.

When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red.

Note

If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately.

If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back.

Call Answering (Outside Line)

If your DADM or DSS console is equipped with a Line button, you can answer outside line calls from the DADM or DSS console as you would from a digital telephone.

➤ To answer an incoming outside line call to a DADM or DSS Console, press the flashing

Speed Dial

Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. function like

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

SD buttons on digital telephones.

Line.

SD buttons on either the DADM or DSS console

DSS Console DADM/DSS Console

Paging

You can make an announcement page to a group of telephone speakers selected in system programming with

All Call Page on the DSS console. SD (if programmed) on either the DSS

console or the DADM can be used for page announcements. See “All Call Page” on page 48.

Call Forward Override (DSS Override)

Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.

➤

To override call forward with the console’s associated telephone

1. Press

Cnf/Trn or extension button.

2. Dial the station number set for call forward.

Make the call as you would from any other station. This procedure assumes your station has a typical program setting.

➤

To override call forward with your DSS Console

➤ Press the station DSS button set for Call Forward.

Night Transfer Button

This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode. See your System Administrator for information on the settings for Day, Day2 or Night Mode. Usually, these modes will transfer calls to a designated location or voice mailbox, depending on programming.

1. Press

2. Press the desired Mode number:

Night Transfer.

Press 1 for Day Mode (LED remains off).

♦

Press 2 for Day2 Mode (LED flashes red).

♦

Press 3 for Night Mode (LED is solid red).

♦

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Centrex Application

Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below:

Flexible Directory Numbering

A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.

Note

Some access code numbers may have been changed to avoid system numbering plan conflicts.

Centrex Feature Buttons

You can access some Centrex features by pressing a pre-programmed Flexible Button on your telephone, instead of dialling a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Ringing Repeat Centrex Application

Ringing Repeat

The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.

Delayed Ringing

Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Button Labels

The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.

Table 12 Feature Button Definitions

Button Definitions

Account Code

All Call Page

Auto Busy Redial

Auto Callback

Call Frwd All Calls

Call Frwd Busy

Call Frwd Busy NAns

Account Code – Press to enter a Voluntary Account Code anytime during an Exchange (outside) line call without interrupting the conversation.

All Call Voice Page – Press to page all of the telephones in the All Call Page group.

Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy tone on a dialled outside line call (not available when calling on Tie or Direct Dialling Inward (DDI) outside lines).

Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb. Also used for outside line queuing when all lines are busy.

Call Forward-All Calls – Press to forward all calls to another station or voice mail device.

Call Forward-Busy – Press to forward calls immediately to another station or voice mail device when your station is busy or in the Do Not Disturb mode.

Call Forward-Busy/No Answer – Press to forward calls immediately to another station or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards calls when your station is not answered after 8~60 seconds (set at your station).

Strata CTX DKT3000/2000-Series Digital Telephone October 2002

Toshiba DKT3000 User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Organisation

How to Use This Guide

Conventions

Related Documents/Media

DKT3000-series Telephones

Fixed Buttons

Flexible Buttons

Liquid Crystal Display

DKT2000/2500-series Telephones

Fixed Buttons

Flexible Buttons

Liquid Crystal Display

DKT3500 Terminal Overview

Key Differences

Button Assignments

Important - Read First

What’s My Line?

Which Outgoing/Incoming Call Features Do I Have?

Making a Call

Hot Dialling

Spkr Button

Handset

Answering a Call

Handset

Speaker

Handsfree Answerback

Switching Between Handset and Speakerphone

Message Waiting

Responding to a Lit Msg LED

Turning On/Off Message Waiting LED on Another Extension

Microphone

Call Transfer

Conference Calls

Adding Voice Mail to a Conference

Connecting Two Outside Lines

Hold

Exclusive Hold

Automatic Hold

Consultation Hold

Volume Control

LCD Contrast Adjustments

Using Your LCD

Soft Keys

Soft Key Example

Advisory Messages

Account Code Calls

Verified/Non-Verified Account Codes

Forced Account Codes

Voluntary Account Codes (Verified/Non-Verified)

Automatic Busy Redial

Automatic Callback

Background Music

Call Forward

System

Station

Call Forward Categories

Call Forward Settings

Call History

Call Park Orbits

Call Pickup

Group Pickup

Call Pickup

Call Waiting

Direct Inward System Access (DISA)

Direct Station Selection Buttons (Hotline)

Distinctive Ringing

Do Not Disturb

Setting DND for Another Extension

Door Lock(s)

Door Phone(s)

Emergency Ringdown

Language Codes

Off-hook Call Announce

Override Calls