Toshiba DKT2404-DECT User Manual

TOSHIBA Telecommunication Systems Division

DKT2404-DECT

User Guide

April 2009

Publication Information

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves
the right, without prior notice, to revise this information publication for any reason, including,
but not limited to, utilization of new advances in the state of technical arts or to simply change
the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division,
also reserves the right, without prior notice, to make such changes in equipment design or
components as engineering or manufacturing methods may warrant.

CIX-UG-DKT2404-DECT-VA-E
Version A2, April 6, 2009

Our mission to publish accurate, complete and user accessible documentation. At the time of
printing the information in this document was as accurate and current as was reasonably
possible. However, in the time required to print and distribute this manual additions,
corrections or other changes may have been made. To view the latest version of this or other
documents please refer to the Toshiba FYI web site.

Toshiba America Information Systems shall not be liable for any commercial losses, loss of
revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect
or consequential damages whatsoe ver, or claims of third parties, regardless of the form of any
claim that may result from the use of this document.

THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR
INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL
PERFORMANCE, WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND
INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE. ACTUAL
PERFORMANCE MAY VA RY BASED ON INDIVIDUAL CONFIGURATIONS, USE OF
COLLATERAL EQUIPMENT, OR OTHER FACTORS.

© Copyright 2009

This document is copyrighted by Toshiba America Information Systems, Inc. with all rights
reserved. Under the copyright laws, this docume nt cannot be repro duced in any form or by any
means—graphic, electronic, or mechanical, including recording, taping, photocopying, without
prior written permission of Toshiba. No patent liability is assumed, however, with respect to the
use of the information contained herein.

Trademarks

Strata and CIX are registered trademarks of Toshiba Corporation.
Strat agy, eManager, My Phone Manager and Info Manager are registered trademarks of

Toshiba America Information Systems, Inc.
Windows and Microsoft are registered trademarks of Microsoft.
Trademarks, registered trademarks, and service marks are the property of their respective

owners.

Toshiba America Information Systems, Inc.

Te lecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that:

• The CIX Attendant Console equipment, such as the PC (except for fuses, lamps, and other consumables) will, upon delivery
by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and
workmanship for twelve (12) months after delivery.

• And that the Toshiba telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or
an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for
twenty-four (24) months after delivery.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is
modified or altered, unless the modification or alteration is expressly authorized by T AIS, (c) if the equipment is subject to abuse,
neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS
dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in
assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their op tion). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.

WARRANTIES FOR NON-TOSHIBA BRANDED

THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these third­party manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and p assed on int act to the p urchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also b e available in some cases from the
manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. T oshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.

Content s

Chapter 1 – STRATA DKT2404-DECT

Technology.........................................................................................................................3

Benefits...............................................................................................................................3

Handset ..............................................................................................................................4

LCD Display........................................................................................................................6

Base Station ....... .... ... ... ... ... .......................................... .... ... ... ............................................6

Charging Unit......................................................................................................................6

Cordless Digital Telephone Standard Parts........................................................................7

Chapter 2 – Installation

Base Unit.......................................... ... .......................................... ... .............................14

Charging Unit.................................................................................................................14

Standard Wall Plate Mounting.......................................................................................15

Direct Wall Mounting .....................................................................................................16

Charging Unit Wall Mounting.........................................................................................17

Chapter 3 – Operation & Setup

Power Up.......................................................................................................................21

Power Down..................................................................................................................21

Operation with the Strata CIX...........................................................................................21

Making a Call to Another Extension ..............................................................................22

Receiving a Call from Another Extension......................................................................23

Making an Outside Call .................................................................................................24

Receiving an Outside Call .............................................................................................24

Finish Talk Mode...........................................................................................................25

Redial (Option) ..............................................................................................................25

Channel Change............................................................................................................25

Strata CIX DKT2404-DECT User Guide 04/09 i

Contents

Chapter 4 – Feature Access Codes

CIX No Service........................................................................... ... ................................25

Out of Range.......................................... ... .... ... ... ... .......................................... ... ..........26

Low Battery................... .......................................... ... .......................................... .... ......27

Mute...............................................................................................................................27

Hands Free............................. ... ... .... .......................................... ... ................................28

Volume Setting..............................................................................................................28

Ring Volume Setting............................ ... ... .... ... ... ... ... .......................................... .... ... ...28

Ringer Mute...................................................................... ... ... .... ... ... ... .... ......................29

Menu Setting Mode.......... ... .... ... ... ... .......................................... .... ... ... ... ..........................30

Change Ringer Type .....................................................................................................30

End of Range Alarm............................................ ... ... .... ... ... ... .... ... ... .............................31

Registration ...................................................................................................................32

Deregistration................................................................................................................33

Base Registration PIN...................................... ... ... ... .......................................... .... ... ...34

Base Key Option (Option)..............................................................................................34

One Touch Dialing............................................................................................................35

Dial Store Mode.............................................................................................................35

Dial Out..........................................................................................................................37

F9~F12 Feature Buttons.. ... .... .......................................... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ...37

Place a Call on Hold..................................... .... ... ... ... ... .... ... ... ... .......................................37

Transfer a Call ..................................................................................................................37

Redial a Number...............................................................................................................38

Conference a Call.............................................................................................................38

Switch a Call to Your Cordless Digital Telephone ............................ ... ... .... ... ... ... ... .... ... ...38

Switch a Call to the Desk Telephone................................................................................38

Chapter 4 – Feature Access Codes

Feature Access Codes .....................................................................................................39

Call Forward Codes..........................................................................................................43

Chapter 5 – Troubleshooting and Specifications

Troubleshooting................................................................................................................47

DKT Mode.........................................................................................................................48

Cleaning Charging Unit Contacts .....................................................................................48

Charging Spare Battery Packs .. ... .......................................... ... .... ... ... ... .... ... ... ... ... .... ......49

Range and Performance...................................................................................................49

Radio Interference ............................................................................................................49

ii Strata CIX DKT2404-DECT User Guide 04/09

Contents

Chapter 5 – Troubleshooting and Specifications

Telephone Line Problems.................................................................................................50

Privacy..............................................................................................................................50

Specifications....................................................................................................................51

Strata CIX DKT2404-DECT User Guide 04/09 iii

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STRATA DKT2404-DECT 1

TOSHIBA

Front Side and Back

with Belt Clip

Y our DKT 2404-DECT delivers next gene ration DECT functionality for the Strata series
of cordless digital telephones. DECT technology minimizes any interference between
base stations in proximity or any surrounding WLAN access points. It is also
engineered to work with your Toshiba digital telephone system and provide you with
reliability, long life, and outstanding performance.

Strata CIX DKT2404-DECT User Guide 04/09 1

STRATA DKT2404-DECT

The DKT2404-DECT is compatible with all Strata CIX and CTX systems Release 2
and later). All it requires for connection is a digital station port.

Note System software release 2 or 3, or connection to a PDKU card will limit the

DKT2404-DECT display to 16 characters.

The 2404-DECT telephone base station has a range of up to 300 ~400 feet.
Combined with the optional DKT2404-UDR100 Repeater, the new DECT technology
provides wide range operation. Up to six repeaters can be linked per base station,
extending operation range up to greater than 1000 feet in open areas. Refer to

“Range and Performance” on page 49.

Fully charged, the DKT2404-DECT provides 16 hours o f t alk time an d 7 da ys st a ndby
time.

You can use your cordless as a stand-alone phone attached to a digital port, or in
conjunction with a DP/DKT-series digit al telephon e—in which case both phon es share
the same digital port and extension number. You can switch between use of your DP/
DKT and your cordless, by just pressing a button.

Note If using a DP5000 or DKT3000 digital telephone, the telephone must be set to

operate in DKT2000 mode. If the mode is not set to DKT2000, the desk
telephone will not operate correctly.

Some of its features are:

• Two-line LCD with 24 character display, plus one line for icons

• Ringer and handset volume control (or vibrate)

• Single button access to: Conference/Transfer, Hold, Redial, Message, Talk,

Menu/Mute, Speaker

• Four programmable function buttons plus four speed dial buttons

• Charging stand (with spare battery charging capability)

• Wall-mountable base and charging units

• Headset jack (2.5mm)

• Three ring tones

• Hands free speakerphone operation

• Repeater option for extended range (optional Repeater Programming Kit for daisy-

chaining Repeaters)

• High quality ultra-secure speech with 32Kbps Adaptive Differential Pulse Code

Modulation (ADPCM) voice code combination.

2 Strata CIX DKT2404-DECT User Guide 04/09

Technology

Your DKT2404-DECT uses DECT 6.0 1.9 GHz technology, which represents state-of­the-art design and engineering. This te ch no log y pr ov ide s:

• Unsurpassed range, several times greater than conventional analog or cordless

digital telephones.

• Clarity that is so good it is practically indistinguishable from corded telephones in

most environments.

• Fully secure communications within a given environment.

Benefits

Your DKT2404-DECT uses advanced technology and provides important features
placing it far above the competition in functionality and value by giving you better
sound quality, longer range, greater security, multi-line access, helpful LCD display
information, and many other important advantages.

Other benefits are:

• Four programmable feature butto n s . If you do not us e th ese bu tto ns for th e

assigned features, you can invoke other features with access codes.

• Your DKT2404-DECT rings to the same extension number as the regular DKT

it is used with, enabling you to answer via either telephone. Both follow the same
forwarding and hunting regardless of which telephone is in use. This is much
simpler than having a separate extension number and standard station port for a
conventional single-line cordless telephone.

• A Message Waiting icon appears on the LCD when message(s) are in the

user’s mailbox.

In addition to the benefits mentioned above, the DKT2404-DECT also has the
following benefits:

• Spread-spectrum technology provid es much greater range than conventional

cordless telephones.

• DECT 6.0 1.9 GHz operation provides security that is extremely difficult to scan.

STRATA DKT2404-DECT

Technology

Strata CIX DKT2404-DECT User Guide 04/09 3

STRATA DKT2404-DECT

Vol +/-

F1 ~ F4

Function Buttons

F9 ~ F12

Feature Buttons

Handset

Handset

The DKT2404-DECT cordless handset has special function buttons and an LCD that
shows operating conditions. A setting example is shown below.

Note The handset and base unit of your cordless telephone is equipped with the

same security code. In order for this handset to operate, it must be installed
with the matching base unit.

4 Strata CIX DKT2404-DECT User Guide 04/09

Table 1. DKT2404-DECT Handset LCD Icons

Button Description

STRATA DKT2404-DECT

Handset

+/-

Selects ringer volume in standby mode and speaker volume in talk mode.

Handset talk mode

With slash Mute is on
Without slash Mute is off

Hands-free icon - Hands-free talk or ear speaker talk

Shows when message(s) exist; off whe n ther e are no messages.

With slash - ringer is muted
Without slash - ringer will sound

Battery Full - indicator is 3
Battery Level 2 - indicator is 2
Battery Level 1 - indicator is 1
Battery Low - blinking indicator
Charge On - Charge Indicator as Low > Level 1 > Level 2 > Full > Low
When the handset is on the charger with the battery at full, the battery status

icon shows battery full.

Strata CIX DKT2404-DECT User Guide 04/09 5

STRATA DKT2404-DECT

LCD Display

LCD Display

The LCD display consists of two lines of 24 characters each and six icons—Talk,
Mute, Speaker, Message Waiting

Base Station

The base station can be used on a surface or wall­mounted unit. SW1 is located to the left of the power LED
is used for registration and test purposes only. The LED is
on when the base unit is powered on and blin ks when the
base unit is in registration mode.

Note The handset and base unit of the DKT2404-DECT

are equipped with the same security code. For the
base unit to operate, it must be installed with the
matching handset.

Charging Unit

, Ringer Off and Battery.

The handset comes with a charging unit (s hown at ri ght),
which can be wall-mounted or not, and has two slots.
The front slot functions as a cradle for the handset when
idle and a charger for the handset battery.

The rear slot is for spare battery charging. It
automatically discharges when it detects that discharging
is necessary.

LEDs - handset and battery indicate battery charging
status. The LEDs are red when charging, and are off when not charging.

6 Strata CIX DKT2404-DECT User Guide 04/09

STRATA DKT2404-DECT

Cordless Digital Telephone Standard Parts

Cordless Digital Telephone Standard Parts

Your Toshiba cordless digital telephone includes the following items:

• Base unit

• Base unit stand

• Base unit wall plate adapter

• Handset

• Rechargeable handset battery

• Charging unit

• Two AC adapters

• Belt clip

If any of these items are missing or damaged, contact your System Administrator.

Strata CIX DKT2404-DECT User Guide 04/09 7

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Installation 2

Step 1: Review Safety Instructions

WARNING! Toshiba DOES NOT intend this unit to be waterproof. To reduce

the risk of fire, electrical shock, or damage to the unit, DO NOT
expose this unit to rain or moisture.

ä Read and understand all product instructions.
ä Follow all warnings and instructions marked on the product.
ä Cleaning precautions:

• Disconnect from power source before cleaning.

• Do not use liquid cleaners or aerosol cleaners.

• Use a dry cloth for cleaning.

ä Do not use this product near water; for example, near a sink, or in any wet area.
ä Do not place this product on an unstable cart, stand, or t able. The telep hone coul d

fall, causing serious damage to the unit.

ä To protect the product from overheating, do not:

• Block or cover any slots or openings in the base unit.

• Place near or over a radiator or heat register.

• Place in an enclosed cabinet unless proper ventilation is provided.

ä Operate this product only from the type of power source indicated on the marking

label.

Strata CIX DKT2404-DECT User Guide 04/09 9