Toshiba DK Digital Telephone User Manual

Digital Business Telephone Systems

Digital Telephone

Telecommunication Systems Division

User Guide

(includes LCD, Add-on Module, and Direct Station Selection Console)

May 1999

Publication Information

Toshiba America Information Systems, Inc. , Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, inc luding, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make suc h cha nges in equipment design or components as engineering or manufacturing methods may warrant.

DKA-UG-DKTEL-VC 4016146

Version C.1, May 1999 Version C, April 1998 Version B, October 1997 Version A, September 1996

hereon, may be reproduc ed in any form or by any means—gra phic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their

respective owners.

Introduction

Organization ....................................................................................................................................... viii

How to Use This Guide ......................................................................................................................viii

Conventions ......................................................................................................................................... ix

Related Documents .................................................................................................................................x

Chapter 1 – The Grand Tour

Buttons ....................................................................................................................................................3

Fixed Buttons ...................................................................................................................................3

Flexible Buttons ...............................................................................................................................5

LCD ........................................................................................................................................................8

LCD Buttons ....................................................................................................................................8

LED Indicators ........................................................................................................................................9

On-hook/Off-hook ................................................................................................................................10

Volume Controls ...................................................................................................................................10

Chapter 2 – Features

Before You Begin .................................................................................................................................13

Automatic Line Selection ...............................................................................................................13

Ringing Line Preference ................................................................................................................14

Signaling ........................................................................................................................................14

Quick Reference ..................................................................................................... ......... .....................14

Making an Internal Call .................................................................................................................14

Making an Outside Call .................................................................................................................15

Making an Outside Call to an ISDN Trunk ...................................................................................15

On-Hook Dialing ............................................................................................................................16

Answering Calls ............................................................................. ......... .......................................16

Incoming Call Notification ............................................................................................................17

Strata DK Digital Telephone 5/99 i

Contents

Chapter 2 – Features

Account Code Calls ..............................................................................................................................17

Forced Account Codes (Verified/Non-Verified) ...........................................................................17

Voluntary Account Codes (Verified/Non-Verified) ......................................................................17

Alarm Reset ..........................................................................................................................................18

Alert Signaling ......................................................................................................................................19

Attendant Console Calling ....................................................................................................................19

Automatic Busy Redial (ABR) .............................................................................................................20

Automatic Callback (ACB) ..................................................................................................................21

Automatic Hold ....................................................................................................................................22

BGM Over Telephone Speakers ...........................................................................................................23

Call Forward .........................................................................................................................................23

Call Forward Modes .......................................................................................................................24

Using Call Forward Buttons ...........................................................................................................25

Using Access Codes .................................................................................................................... ...25

LCD Telephones ............................................................................................................................25

Call Forward–All Calls ..................................................................................................................26

Call Forward–Busy ........................................................................................................................26

Call Forward–No Answer ..............................................................................................................27

Call Forward–Busy/No Answer .....................................................................................................28

Call Forward–Fixed .......................................................................................................................29

Call Forward—External .................................................................................................................29

Call Park Orbits ....................................................................................................................................31

Call Park and Page ................................................................................................................................32

Call Pickup ............................................................................................................................................33

[DN] Pickup ...................................................................................................................................33

Directed Call Pickup ......................................................................................................................34

Group Pickup .................................................................................................................................34

Page/Internal Call Pickup ...............................................................................................................35

Call Transfer with Camp-on .................................................................................................................35

Call Waiting ..........................................................................................................................................36

Conference Calls ...................................................................................................................................37

Date/Time/Day Adjustment ..................................................................................................................38

Direct Inward System Access (DISA) ..................................................................................................38

DISA Calls - Internal ....................................................................................................................38

DISA Calls - External ...................................................................................................................39

Direct Station Selection (DSS) Buttons (Hotline) ................................................................................40

Do Not Disturb (DND) .........................................................................................................................40

Door Lock(s) .........................................................................................................................................41

ii Strata DK Digital Telephone 5/99

Contents

Chapter 2 – Features

Door Phone(s) .......................................................................................................................................42

DTMF Tone Dialing with * and # ........................................................................................................44

Emergency Ringdown/Hotline Service ................................................................................................45

Group Listening ....................................................................................................................................45

Handsfree Answerback .........................................................................................................................45

Handsfree Monitoring ...........................................................................................................................46

ISDN Outgoing Calling ........................................................................................................................47

Subaddress ......................................................................................................................................47

Message Waiting ..................................................................................................................................48

Message Waiting Light on [PDN] ..................................................................................................48

Message Waiting Light on [PhDN/MW] .......................................................................................49

Message Waiting Light on Another Telephone .............................................................................50

Microphone Cut-Off .............................................................................................................................50

Off-hook Call Announce (OCA) ..........................................................................................................51

HS-OCA .........................................................................................................................................52

SP-OCA .......................................................................................................................................... 52

Override Calls .......................................................................................................................................53

Busy Override ................................................................................................................................54

Do Not Disturb Override ................................................................................................................54

Executive Override .........................................................................................................................54

Privacy Override ............................................................................................................................55

Toll Restriction Override ...............................................................................................................55

Page Announcements ............................................................................................................................56

All Call Page ..................................................................................................................................56

Privacy On-Line ....................................................................................................................................57

Privacy Release .....................................................................................................................................57

Release and Answer ..............................................................................................................................58

Saved Number Redial ............................................................................................. ..............................58

Speakerphone ........................................................................................................................................59

Speed Dial ........................................................................... ......... .........................................................60

Speed Dial—Advanced Features .......................................................... ......... .......................................62

Feature Access Codes ....................................................................................................................62

Speed Dial Pause and Flash Storage ..............................................................................................64

Speed Dial Number Linking ..........................................................................................................65

Chain Dialing Speed Dial Numbers ...............................................................................................67

Timed Reminders ..................................................................................................................................67

Tone/Pulse Dialing ...............................................................................................................................69

Two (Tandem) CO Line Connection ............................................................................................... .. ...69

Strata DK Digital Telephone 5/99 iii

Contents

Chapter 3 – LCD Operation

[DN] Button ...................................................................................................................................69

CO Buttons .....................................................................................................................................70

Supervision .....................................................................................................................................72

Voice Mail Integration ..........................................................................................................................72

Message Mailbox ...........................................................................................................................72

Message Retrieval ..........................................................................................................................73

Call Forward to Voice Systems ......................................................................................................75

Chapter 3 – LCD Operation

Control Buttons ......................................................................................................................... ............77

Soft Keys ..............................................................................................................................................79

Soft Key Display ............................................................................................................................80

How to Use Soft Keys ....................................................................................................................80

Soft Key Prompts ...........................................................................................................................82

Busy Lamp Field (BLF) Display ..........................................................................................................83

Caller ID/ANI/DNIS Information Mode ..............................................................................................84

DNIS ..............................................................................................................................................84

ANI/Caller ID .................................................................................................................................84

Call Park Orbit List Display .................................................................................................................85

Retrieve and Auto Dial Lost Calls ........................................................................................................86

Messages, Memos, and Name Display .................................................................................................87

Messages ...............................................................................................................................................89

System Messages 60~64 ................................................................................................................90

System Messages 65~99 ................................................................................................................90

Station Messages ............................................................................................................................90

Message Notifications ....................................................................................................................93

Silent Messaging (Busy Station) ....................................................................................................95

Memos ..................................................................................................................................................96

Speed Dial Memos ................... ......... .............................................................................................96

Timed Reminders ...........................................................................................................................98

Name/Number Display .........................................................................................................................98

iv Strata DK Digital Telephone 5/99

Contents

Chapter 4 – Add-on Module/DSS Console

DADM ................................................................................................................................................101

DSS Console .......................................................................................................................................103

[DSS] Button ......................................................................................................................................104

Features ............................................................................................................................................... 104

Calling a Station ...........................................................................................................................104

Transfer to an Idle Station ............................................................................................................104

Call Transfer with Camp-on .........................................................................................................105

Call Answering (CO Line) ...........................................................................................................106

Speed Dial .............. ......... ................................................................................................... ..........106

Paging ...........................................................................................................................................106

Call Forward Override ([DSS] Override) ....................................................................................106

Night Transfer ..............................................................................................................................107

CO Line Access Codes .......................................................................................................................109

Feature Access Codes .........................................................................................................................110

Paging Access Codes ..........................................................................................................................110

Speed Dial Access Codes ...................................................................................................................111

Flexible Directory Numbering ............................................................................................................113

Centrex Feature Buttons .....................................................................................................................113

Ringing Repeat ...................................................................................................................................113

Delayed Ringing .................................................................................................................................114

Strata DK Digital Telephone 5/99 v

vi Strata DK Digital Telephone 5/99

Introduction

This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are:

♦ DK14 ♦ DK16e/16 ♦ DK40i/40 ♦ DK424/DK280 (Release 3.0 or higher)

Note This user guide incorporates the information in the Strata DK’s Liquid Crystal Display

Digital Telephone User Guide and the Add-on Module and Direct Station Selection Console User Guide. Those guides are discontinued.

Strata DK Digital Telephone 5/99 vii

Introduction

Organization

♦ Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light

Emitting Diodes (LEDs), and LCDs.

♦ Chapter 2—Features describes the available digital telephone features in alphabetical

order. Detailed instructions on using each feature are covered.

♦ Chapter 3—LCD Operation includes an e xpl ana ti on o f t he Co ntr ol but to n an d Sof t Ke y

operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays.

♦ Chapter 4—Add-on Module/DSS Consoles describes the DADM and DSS console

features and buttons.

♦ Appendix A—Access Codes provides instructions for programming a sequence of steps

or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

♦ Appendix B—Centrex Application describes the Centrex features which may be

available with your Strata DK system.

♦ Appendix C—Button Labels lists the feature button designations of the 2000-series

digital telephone models.

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide.

viii Strata DK Digital Telephone 5/99

Conventions

Introduction

Conventions

The left column gives you single or numbered

The right column gives the immediat e response t o your action. This column also includes additional notes and comments.

steps that you need to perform a procedure.

Note Elaborates specific items or references other information. Within some tables, General

Notes apply to the entire table and n umbered Notes apply to specific items.

Important! Calls attention to important instructions or information.

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

[PDN] represents a Primary Directory Number (also known as an Extension

Number for your telephone.

[SDN] represents a Secondary ap pearance of a [PDN]. A [PDN] whi ch appears on

another telephone is considered an [SDN].

[PhDN] represents a Phantom Directory Number button (an additional Directory

Number).

[DN] represents a Directory Number button (also known as an Extension or

Intercom Number). Whenever [DN] is used in this guide, it means the user can use any [PDN], [SDN], or [PhDN].

[DSS] represents the dir ectory numb er of anot her statio n which is a ccessed f rom a

DADM or DSS Console when this button is pressed.

([WUDEROG

represents buttons on a telephone.

~ means “through”

+ is used for mul tiple key entries.

➤

denotes the step in a one-step procedure.

Strata DK Digital Telephone 5/99 ix

Introduction

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO,

+ROG, &RQI7UQ, 9RO

(see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily.

Table 1 Fixed Button Definitions

Button Definitions

▲

, and9RO▼) are standard to every Strata DK 2000-series telephone

Buttons

&QI7UQ

(Conference/ Transfer)

+ROG ➤ Press once to hold internal or outside calls. The

➤ Press to set up conference and transfer calls (see “Conference Calls” on

Page 37).

Line LED flashes green at t he inte rnal hol d rate. ...or press twice to enable Exclusive Hold. The

Line LED flashes green at the exclusive hold rate.

Note Exclusive Hold enables you to pl ac e a call on hold so that only you or

somebody using a Call Pickup code at another station can retrieve it.

To retrieve a call on hold:

➤ Press /LQH or [DN] which is on hold

...or if the call is on Exclusive Hold, from another station dial  plus your [DN], or dial   plu s the CO line number (001 ~200) tha t the call is held on.

If a call is not retrieved by a certain time (set in system programming), it rec alls back to your phone . You hear repeated recall tone (or if you are on the phone, you hear recall tone twice).

HOLD LINE 10 JAN 01 SUN 12:19

HOLD LINE 201 LINE 10 RECALL

Strata DK Digital Telephone 5/99 3

The Grand Tour

Buttons

Table 1 Fixed Button Definitions

Button Definitions

+ROG

(continued)

If the held party hangs up, the call is released and the CO provides a holdrelease signal.

Note If your telephone is programmed for Automati c Hold, existing calls are

A different call can be held on each [DN] or /LQH button on your pho ne. Each tim e you press 6FUROO, a different [DN] or /LQH is selected. The selected button’s LED flas hes rapidly a nd your LCD dis plays information for the call holding on that button (samples shown at right).

0LF

(Microphone)

➤ Press to toggle the microp hone ON/O FF while the tele phone is in use. The

Notes

♦ The microphone and ac companying LED are always ON when receiving

♦ Each station’s Mic can be set in system programming to switch ON/OFF

♦ To talkback to an HS-OCA call, press and hold Mic and talk over your

♦ Mic functions on Handsfree Answerback and OCA calls for privacy.

(Continued)

automatically placed on hold when you answer a call or make another call. (See “Automatic Hold ” on Page 22.)

CO LINE 02

HOLD

DN 202

HOLD

LED indicates the status of the microphone.

“voice first” internal [DN] calls to en able Handsfr ee Answerback an d OFF if you receive a ring-first cal l. Mic ma y be ON /OF F when pla cing a n on- hook CO line or internal [DN] call.

with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing.

telephone handse t/head set. Th e LE D and m icroph one re main OFF du ring OCA talkback operation (see “HS-OCA” on Page 52).

0VJ

(Message)

5HGLDO

➤ When Msg LED flashes, press 0VJ to call ba ck the station or voice mail

device that activated the LED (see “Message Waiting” on Page 48). Th is is the telephone’s [PDN] message waiting button.

➤ Press the same [DN] or /LQH that you used to dial the original number.

Press 5HGLDO. The last number called is redialed.

Note If you have Automatic Line Selection, you must first lift the handset.

4 Strata DK Digital Telephone 5/99

The Grand Tour

Buttons

Table 1 Fixed Button Definitions

Button Definitions

6SNU

(Speaker)

▲

9RO

9RO▼

➤ Press to toggle the speaker ON/OFF. The LED indicates the status of the

Notes

♦ 6SNU must be pressed and held down when switching from Handset to

♦ Also selects a line or the internal [PDN] if programmed for auto preference

➤

Flexible Buttons

All flexible butt ons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as directly access outside Central Office (CO) lines. available CO Lines from a group of lines appearing under one button.

(Continued)

speaker.

Speakerphone mode.

in system programming. Can be used to disconnect on-hook speakerphone calls.

Press to adjust volume levels (see “Volume Controls” on Page 10).

/LQH and/or 3RROHG/LQH*US which enable you to

3RROHG/LQH*US enables you to access

If your telephone does not have a

/LQH or 3RROHG/LQH*US button and you want to access

outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes”

on Page 109.

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].

Incoming calls ring your telephone’s [PDNs] from the top down. For exa mp le , inc oming calls to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your [PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of CO Line or [DN] call.

Strata DK Digital Telephone 5/99 5

The Grand Tour

Buttons

If you have an LCD telephone, you can find out the actual Directory Number of a [DN] button by pressing the [DN] you want to display and dialing

. The number () displays.

T ab le 2 Directory Button Definitions

Button Definitions

DN = 210

[PDN] Primary Directory Number

[SDN] Secondary Directory Number

[PhDN] Phantom Directory Number

Press to answer a call to the Primary Directory Number or to initiate a phone call. The [PDN] is specifically your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN].

A [PDN] of another telephone which appears on your telephone is considered a [SDN]. You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.

Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations. One example of a Phantom Directory Number application is when it is used as a common phone number for an entire department. For instance, when the [PhDN] appears on a group of telephones, such as the Sales Department, it will ring on all of the telephones of the group when it is called. You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message waiting button and mailbox for up to four [PhDNs] on your telephone.

6 Strata DK Digital Telephone 5/99

The Grand Tour

Buttons

2516

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers [SDNs] of Station 11

Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button.

Station 10's Primary Directory Numbers [PDNs]

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 17 on page 115 for a list of all the possible feature buttons.

11-1

11-2

10-1

10-2

10-3

Station 10

MW/50

10-1

10-2

10-3

11-1

11-2

Station 11

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

If your telephone has not been programmed for a

key in any of the procedures that appear in this guide.



Strata DK Digital Telephone 5/99 7

6SHHG'LDO button, you can substitute the

The Grand Tour

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display” on Page 87). All

display functions occur automatically as call processing proceeds. A “+” next to the LCD readout (sample shown at right) on your

telephone in dicates there is more data in memory. Press advance through the information. Press display to the User Name display.

All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The Control buttons consi st of t he Mode, Page and Scroll functio ns, whi le the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons.

Soft Key Prompts

Soft Key and Control Buttons

6FUROO to

3DJH to switch from th e CF

TRNS CONF PGE

Mode Page Scroll

CF-A 201-203+

JAN 01 TUE 12: 19

0622

Figure 3 LCD Buttons (with sample Soft Keys)

Both sets of buttons cannot be active at the same time.

♦ Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a

call).

♦ Control bu t tons are active when the Soft Keys ar e turned off and/or the telep hone is idle.

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

8 Strata DK Digital Telephone 5/99

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).

Table 3 LED Indicators

The Grand Tour

LED Indica tors

Use

Line or [DN] In-Use

(access outside line)

Incoming Call

(while ringing)

Hold (outside line)

Your Station (Green) Other Station (Red)

Interval Rates

2 seconds on, 1/8 second

off— 1/8 second ON/OFF 1 second on at 10 pulses/

second—1 second OFF 4 pulses/second for 1/8

second ON/OFF

steady

one second ON/OFF

1/2 second ON/OFF

Note If using 3RROHG/LQH*US, the

hold indication is only at the station that places the call on hold.

Hold – Consultation

(during consultation/transfer to another station)

Hold – Exclusive (outside line) 10 pulses/second steady Hold – Recall

(when held call recalls you r idle station)

Hold – Exclusive Recall

Internal Call

(while station ringing)

10 pulses/second steady

1 second at 2 pulses/second, 1 second at 10 pulses/second

Your [PDN] flashes 10 pulses/

second—1 second off

flashes

steady

[SDN] red flashing or green ringing

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Alert Signal .5 seconds 4 seconds Conference 10 pulses/second steady

Strata DK Digital Telephone 5/99 9

4 pulses/second, 1/8 second ON/OFF

3/4 second on, 1/8 second OFF

The Grand Tour

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “offhook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and sho uld not be lifted.

Volume Controls

Your telephone has a volume incr ease and decrea se butt on f or contr olli ng speak er a nd handse t volume levels.

You must hold down either button ( change to occur. If you continually hold down either button, the volume continually changes about every half secon d unt i l t he l eve l limit is reached.You hear ring tone as long as you pres s a Volume button when your telephone is idle.

The method for changing fe atu re vol ume var ie s. Some features can be a dju st ed us ing only the

9RO ▲/9RO ▼ (see Table 4) and others require additional buttons (see Table 5 on page 11).

Table 4 Using only Vol ▲/Vol ▼

Feature

Ring Tone Volume/Incoming Handsfree Answerback and Speaker OCA

Handset Receiver Off-hook After a call is terminated and the handset is on-

9RO ▲/9RO ▼) for at least 1/8 second for any volume

Phone Status

On-hook, Idle

Adjusting the ring tone v olume also cha nges the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN].

hook, the volume level returns to the “original” level for the next call. This “original” level can be adjusted to higher/lower in system programming.

Comments

10 Strata DK Digital Telephone 5/99

Table 5 Using Vol ▲/Vol ▼ with Other Buttons

The Grand Tour

Volume Controls

Feature

Microphone Sensitivity On-hook/

Handset/Headset Call Waiting Tone

Muted Tone Burst

Phone Status

Off-hook

On-hook/ Off-hook

On-hook [DN] followed by

Note Tone sent for Busy

or DND Override, Call Transfer with Camp-on, etc.

Ringing, Handsfree Answerback, and Speaker OCA.

On-hook  followed by

Press Comments

While pressing, hold 0LF and 9RO ▲/9RO ▼ for three seconds.

While pressing, hold 5HGLDO and

▲

9RO While pressing,

hold 5HGLDO and

▼

9RO

 then 9RO ▲/9RO ▼

9RO▲/9RO▼

The Mic LED flashes about six times while setting the sensitivity . When the microphone is set for the lowest or normal sensitivity, the Mic LED lights steady when the telephone is busy on a speakerphone call.

The tones are received over the handset/headset and speaker.

The tones are received over the speaker.

You hear the muted tone for 15 seconds or until disc onnected by pressing 6SNU.

Your phone rings for 15 seconds or until disconnected by pressin g 6SNU. Enables you to check if you can hear ringing at a distance from your telephone.

Speaker On-hook,

idle

Strata DK Digital Telephone 5/99 11

[DN] followed by 9RO▲/9RO▼

After you press a [DN], you hear dial tone.

Adjusts Internal and CO Dial Tone, Background Music.

The Grand Tour

Volume C ontrols

12 Strata DK Digital Telephone 5/99

Features 2

This chapter lis ts al l the digit al t ele phone f eatur es in alp habeti cal o rder b eginni ng o n See Page

17. These features can be performed on 2000-series digital telephones equipped with or

without LCDs. Features which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK dig ital teleph one, you ne ed to fi nd out i f your t elepho ne has been set up for Automatic Line Sele ction and Ringi ng Line Pre feren ce. You will also need to know if your telephone has tone or voice first signaling when you receive an internal call:

♦ Tone Signaling rings. ♦ Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice.

Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone.

Automatic Line Selection

You have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number ( shown at right).

➤ Lift the handset or press 6SNU.

You do not have Automatic Line Selection, if you hear silence.

➤ Press an available [DN] or /LQH before dialing.

Strata DK Digital Telephone 5/99 13

201) and the seized CO line (sample

NO. 201

USING LINE 11

Features

Quick Refere nce

Ringing Line Preference

You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing button associated with the ringing call (flashing LED) to answer the call.

6SNU. You do not have Ringing Line Preference, if you have to press the

If your telephone does not have Automatic Line Selection, press the flashing [DN] or first, before using the handset or

Signaling

If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling.

➤ Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or

If you hear successive ring tones, you have Tone First Signaling.

➤ Lift the handset or press 6SNU.

Note You can ch ange t o the a lter nate s ignal ing met hod when mak ing a call on a cal l-by -call

basis by pressing

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

1. Lift the handset or press

6SNU

/LQH

6SNU.

 after dialing an internal telephone number.

...or if you do not have Automatic Line Selection, press a [DN].

2. Dial a directory number (

201).

NO. 203

201

3. When finished with the call, hang up or

6SNU.

press

14 Strata DK Digital Telephone 5/99

Making an Outside Call

Features

Quick Reference

1. Lift the handset or press

6SNU

...or if you do not have Automatic Line Selection, you must also:

/LQH

press

3RROHG/LQH

...or

*US

...or [DN], then enter a CO line or line group access code (see “CO Line Access

Codes” on Page 109).

2. Dial the telephone number.

3. When finished with the call, hang up or

6SNU.

press

The LED flashes green and the digits are displayed as you dial.

The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/ time display.

NO. 203

USING LINE 6

NO. 203 5551374

NO. 203

00: 13: 23

Making an Outside Call to an ISDN Trunk

1. Access an outside CO line

2. Dial the number.

3. Press

Strata DK Digital Telephone 5/99 15

6WDUW. The dialed digits will not be sent until you press this button or

until the timer expires. Se e “ISDN Outgoing Calling” on Page

47 for more information on ISDN calls.

Features

Quick Refere nce

On-Hook Dialing

1. Press have Automatic line selection).

2. Access an outside line and dial a telephone number.

3. Lift the handset when the called party answers.

4. When finished with the call, hang up or press

Answering Calls

When you receive an incoming call, the LCD displays either the CO line (

10)

... or the station’s [PDN] (

➤ Lift the handset or

press ...or if you do not

have Ringing Line Preference, press the flashing [DN],

3RROHG/LQH*US

or and lift the handset.

6SNU(if you

6SNU.

6SNU

/LQH,

Note If you have a full speakerphone, you do not have to li ft

the handset.

LINE 10 RINGING

210).

210 CALLING

The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line.

For information on Caller ID/ANI/DNIS LCD displays for incoming calls, see Chapter 3 – LCD Operation.

NO. 203

16 Strata DK Digital Telephone 5/99

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call.

➤ Press 5HOHDVHDQG$QV

...or hold down the hookswitch for about one second.

Account Code Calls

Entered before or af ter a cal l, Account Codes (i.e ., Forced, Volu ntary) ca n be used f or a vari ety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require you enter an Account Code, called a Forced Account Code, before dialing a telephone number.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Forced Acc ount Code(s) or the call does not execute. Verified Account Code s ar e established in system programming or by designated stations.

Features

Account Code Calls

➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes

You can bypass Forced Account Code require ments with three emer gen cy number s, inclu ding

911. See your System Administrator for these numbers:

1) 911 2) _______ 3) _______

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are usually optional. They can be entered after accessing a CO line or during a call, to keep track of the call for client billing purposes.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialing ar ea and must be entere d prior t o dialing the t elephone nu mber. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

Strata DK Digital Telephone 5/99 17

Features

Alarm Reset

➤ To dial using a Voluntary Account Code

1. After accessing a CO line, press

&RGH

$FFRXQW

...or 6SHHG'LDO+



...or

 if your



telephone does not have a speed dial button.

2. Enter the Account Code.

Your conversation is not interrupted.

ENTER ACCT CODE

Note If the Voluntary Account

NO. 204

Code is not required to dial out, the account code can be entered during a call.

When your station is set for Verified Account Codes, you hear a half

CODE VERIFIED

NO. 204

second confirmation tone if the code is valid.

The outside party is not able to hear any tones (e.g., confirmation tones) when the Account Code digits are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone.

If the code is invalid, you hear two short tones.

CODE NOT VALID

NO. 204

3. Dial another account

The last co de entered is recorded. code by repeating Steps 1 and 2.

4. Dial a telephone number.

Any digits dialed after the code is e ntered i n Step 2 is trea ted a s part of a telephone number.

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated.

➤ To reset the alarm

➤ Press $ODUP5HVHW.

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