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Toshiba DK 96, DK 24, DK56 User Manual

Issue 1, September 1992
STRATA DK
Release 3 and 4
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written permission of the publisher of this material.
Release _________
DIGITAL TELEPHONE USER GUIDE
STRATA DK
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this document:
■ STRATA®: registered trademark of Toshiba America Information Systems, Inc.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Music­on-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to obtain such a license.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

Table of Contents

SUBJECT PAGE
INTRODUCTION
General Description.............................................................................................................. iii
Purpose................................................................................................................................. iii
Organization.......................................................................................................................... iii
How to Use This Guide......................................................................................................... iv
CHAPTER 1
LIQUID CRYSTAL DISPLAY................................................................................................. 1-1
Summary of LCD Functions.............................................................................................. 1-3
CHAPTER 2
FEATURE OPERATION........................................................................................................ 2-1
Date/Time/Day Adjustment............................................................................................... 2-1
Call Forward Display......................................................................................................... 2-2
To Set Call Forward...................................................................................................... 2-2
Station-to-Station Message Waiting ................................................................................. 2-3
Voice Mail (VM)................................................................................................................. 2-4
Busy Field Display............................................................................................................ 2-5
Mode Exit.......................................................................................................................... 2-5
DISA Security Code: Add/Delete/Change ........................................................................ 2-5
Toll Restriction Override/Traveling Class Code Change................................................... 2-6
Verified Account Code Change......................................................................................... 2-7
CHAPTER 3
SOFT KEY OPERATION ...................................................................................................... 3-1
General Description.......................................................................................................... 3-1
How to Use Soft Keys....................................................................................................... 3-1
Using Soft Keys to Make a Conference Call................................................................ 3-1
Soft Key Prompt Definitions.................................................................................................. 3-4
Soft Key Activation............................................................................................................ 3-6
Soft Key Deactivation ....................................................................................................... 3-6
CHAPTER 4
MESSAGES AND MEMOS
LCD AlphaNumeric Messages, Names, Memos .............................................................. 4-1
Storing a Message In Memory.......................................................................................... 4-1
Recording a Message....................................................................................................... 4-1
Recording a Message, Name, or Memo....................................................................... 4-1
Preprogramming System Messages............................................................................ 4-3
Adding to Preprogrammed Messages .................................................................................. 4-3
Messaging ........................................................................................................................ 4-4
Calling Station Messaging............................................................................................ 4-4
Cancelling a Calling Station Message.......................................................................... 4-4
Setting/Chaning Calling Station Messages.................................................................. 4-5
STRATA DK TABLE OF CONTENTS
i
SUBJECT PAGE
Storing LCD Name/Number Display................................................................................. 4-5
Speed Dial Memo............................................................................................................. 4-7
Timed Reminders Wtih Memo.......................................................................................... 4-9
Message Sending............................................................................................................. 4-10
Called Station Messaging............................................................................................. 4-10
Group Called Station Messaging.................................................................................. 4-11
Remote Calling Station Messaging (Release 1, 3, and 4)............................................ 4-12
Busy Station Messaging (Release 1, 3, and 4)............................................................ 4-12
INDEX ................................................................................................................................................... Index-1
FIGURE LIST
FIGURE TITLE PAGE
I-1 Sample Page ........................................................................................................................ v
I-2 20-button Digital Speakerphone with Liquid Crystal Display ................................................ vi
4-1 Dialpad Information............................................................................................................... 4-2
STRATA DK TABLE OF CONTENTS
ii

Introduction

GENERAL DESCRIPTION
The STRATA®DK 2000-series Digital Liquid Crystal Display (LCD) telephone provides you with display information and feature prompting to make call handling more efficient.
The LCD Feature Prompting with Soft Keys provides a quick and easy way to access frequently-used features. If this feature is activated at your station, abbreviated feature prompts help guide you through the steps to performing specific tasks.
In addition, the LCD telephones provide you with Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, Intercom User Name/Number Display, Call Duration Display, and Date/Time of Day Display.
PURPOSE
This document is designed as a feature operating guide for users of the 2000-series LCD telephones, as well as the 1000-series LCD telephones (models DKT2010-SD, DKT2020-SD, and DKT1020-SD). This guide only covers the LCD functions of the digital telephone. It should be used in conjunction with the
STRATA DK Digital Telephone User Guide
.
An overview of this user guide will acquaint you with the various features that are available to your telephone, and will provide you with the necessary instructions to perform each feature.
ORGANIZATION
This user guide is divided into four main chapters. The first chapter explains the Liquid Crystal Display (LCD), including a summary of LCD functions and sample screens. The second chapter explains the operation of each specific calling feature. Operating instructions are provided in an easy-to-follow, step-by-step method. The third chapter explains the operation and use of the Soft Key feature, including a list of Soft Key prompt definitions. The fourth chapter details the message and memo features. An index is also included at the back of this user guide, allowing you to reference material quickly and easily.
STRATA DK INTRODUCTION
iii
HOW TO USE THIS GUIDE
Your telephone’s specific calling allowances are determined by its Class of Service, as determined by system programming. Your system administrator can inform you which features are actually accessible from your specific telephone. Once you are aware of the features that are available to your telephone, review each feature’s description and operational procedure contained in this guide.
To assist you in achieving greater performance efficiency, the information in this user guide is divided into distinct areas of content. Instructions for various procedures are referred to as Action Text and appear in the left­hand column of the page. Instructions appear in numerical sequence, enabling you to quickly perform a specific task. More detailed descriptions of these procedures, or explanations of their effects, are located in the right-hand column. The following illustration shows you the structure followed in each Feature Operation section.
STRATA DK INTRODUCTION
iv
STRATA DK INTRODUCTION
v
Figure I-1
Sample Page
ACTION TEXT
SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN.
RESULTS OR DETAILS
EXPLANATIONS OR DETAILS OF THE ACTION TEXT.
CHAPTER TITLES
FIRST LEVEL HEADINGS
NOTES AND WARNING MESSAGES
STRATA DK FEATURE OPERATION
NOTES:
1. To cancel call forward, press call forward button used to set call forward).
2. If call forward is set:
■
Central Office (CO) lines that ring at your station only will forward (CO lines that ring into more than one station will not forward).
■
CO line calls transferred to your station will forward.
■
Intercom calls will forward.
■
Call forward redirects the station hunt feature.
Intercom 6 0 1 Spkr
(or press the
To Use Station-to-Station Message Waiting:
1. Lift the handset.
2. Dial the desired station number.
3. The called station user presses the Intercom and Msg buttons to return the call.
4. To clear the Msg LED from the called station, press the Msg button.
5. To clear the Msg LED from the calling station, press the Intercom button, dial the station number and press the Msg button twice (or 7 7).
STATION-TO-STATION MESSAGE WAITING
If there is no answer (busy or DND), press the Msg button (or dial 7). This causes the Msg LED on the called station to flash. The called station’s LCD displays the calling station’s number.
When the returned call is answered, the flashing Msg LED will turn off.
NOTE: Up to four message waiting displays may be stored on the LCD. The station number in the left-most position will be called when the button is pressed. To rotate the station numbers, press the button. The fourth message is reserved for the Message Center.
Msg
Scroll
2-3
STRATA DK INTRODUCTION
vi
TOSHIBA
LCD DISPLAY LCD CONTROL
BUTTONS/SOFT KEYS
FLEXIBLE FEATURE CONTROL BUTTONS
123 456 789
0
GHI
DEFABC
JKL MNO
WXYTUV
OPER
PRS
DIALPAD
MESSAGE WAITING BUTTON AND LED INDICATOR
MICROPHONE ON/OFF BUTTON AND LED INDICATOR
SPEAKER ON/OFF BUTTON AND LED INDICATOR
LAST NUMBER REDIAL BUTTON CONFERENCE/TRANSFER BUTTON
VOLUME UP/DOWN CONTROL BUTTONS HOLD BUTTON
HANDSET
Msg
Mic
Spkr
Redial
Cnf/Trn
Hold
Vol
Vol
Mode Page Scroll
RED/GREEN LED INDICATORS
Figure I-2 20-button Digital Speakerphone with Liquid Crystal Display
Chapter 1
LIQUID CRYSTAL DISPLAY
In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and feature prompting makes your call handling more efficient. Alphanumeric messaging capability is also provided. All display functions occur automatically as call processing proceeds.
The uses of the three buttons shown above are: Mode: 1. To enter/exit various mode functions (see “Mode Definitions”
later in this chapter).
2. To cancel the beeping tone when using timed reminders.
Page: 1. Changes Busy Field groups.
2. Used by station 200 to record a user NAME/NUMBER for another station. Station 200 must be an LCD digital electronic telephone to record a NAME/NUMBER display for any other station type.
3. Changes displays (date/time, elapsed time, message, call forward, dialed number).
4. Scrolls through speed dial numbers when using Mode 8.
Scroll: 1. Scrolls through message waiting numbers.
2. Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.
STRATA DK LIQUID CRYSTAL DISPLAY
1-1
Mode Page Scroll
STRATA DK LIQUID CRYSTAL DISPLAY
1-2
NOTE: If your telephone has the Soft Key feature turned on (Mode 71), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or Intercom call. Mode, Page, and Scroll are only used when the telephone is idle.
MODE DEFINITIONS
MODE 0: Used to exit another mode and return to clock/calendar
display.
MODE 1: Busy Field display. MODE 2: Busy station messaging. MODE 4: Called station messaging. MODE 8: Speed dial number check and memo dialing. MODE 71: Soft key ON (Release 4). MODE 70: Soft key OFF (Release 4). MODE 94: Remote called station messaging. MODE 95: Remote calling station messaging.
STRATA DK LIQUID CRYSTAL DISPLAY
1-3
SUMMARY OF LCD FUNCTIONS
When Display Appears
The displays are shown with the Soft Key feature turned OFF (Mode 70). The displays are basically the same with Soft Keys turned ON (Mode
71), but may vary slightly.
NOTE: “NNN” in the display, as used here, represents either the called or calling extension or phone number of the other party. “NN” represents the line in use.
When you press a Central Office (CO) line that requires a forced (verified or nonverified) account code; or dial *5 0, or press the Account Code button to enter a voluntary (verified or nonverified) account code.
When you dial a verified voluntary account code that is not valid.
When you correctly dial a verified voluntary account code that is set in the system account code memory.
When you dial a verified forced account code that is not valid.
After you dial a verified forced account code that is valid.
After setting auto busy redial, your display prompts you that it has been set.
When the system dials the call, your display shows the dialed number. The system inserts a pause (P) before redialing the number.
When the called telephone is ringing, your station’s Central Office (CO) LED (or Intercom LED) and Spkr LED will flash, and a warning beep will sound 30 seconds after the call is completed.
LCD-Display Type:
Account Codes:
Auto Busy Redial (ABR):
NO. NNN
CODE NOT VAL ID
NO. NNN
ENTER ACCT CODE
NO. NNN
CODE VERI FI ED
NO. NNN
DIAL RESTRICTED
NO. NNN
DIAL TEL NUMBER HOLD LI NE NN
ABR SET
NO . NNN
583 3700P
STRATA DK LIQUID CRYSTAL DISPLAY
1-4
Automatic Callback (ACB):
Automatic Line Selection:
1. Intercom Line
2. CO Line
3. Dial Access Code
Alphanumeric Messages:
Busy Field:
Your station will display the called number, followed by “LINE NN ACB”, 30 seconds later.
When you set automatic callback at a busy station, its number is displayed.
When you receive an automatic callback, the station number you called is displayed.
When you receive an automatic callback for a Central Office (CO) line, the seized line’s number is displayed.
If your station automatically accesses an intercom line when you go off­hook, INT is displayed.
If your station automatically accesses a Central Office (CO) line when you go off-hook, the number of the seized CO line is displayed.
When you access a Central Office (CO) line by dialing a CO line group access code, the accessed CO line number is displayed.
Messages of up to 32 characters may be used in alphanumeric messaging. Messages may either be programmed or set as one-time messages. (Messages may also be used with a timed reminder.)
The Busy Field display indicates, in groups of 10, the last two digits of the station numbers that are busy or set for Do Not Disturb (DND). The top display indicates that stations X00, X05, and X17 are either in use or in DND mode; the bottom display indicates the same for stations X27, X32, X34, and X39. If the Page button is pressed, the 00/10 group will change to 10/20, and the busy/DND states of that group of stations will be displayed. The station groups will increment each time the Page button is pressed, thereby eventually displaying all stations.
NO. NNN
INT NNN ACB SET
NO. NNN
NNN ACB
NO. NNN
LINE 10 ACB
NO. NNN
INT
NO. NNN
USI NG LINE 11
BACK AT 2PM-CALL
MEET I NG FOR 3PM
00 0.....5.....
10 ........7...
20 ........7...
30 ..2..4.. ..9
NO. NNN
USI NG LINE 20
NO. NNN
LINE NN ACB
When you initiate any type of call forward, the LCD displays “CALL FORWARD TO”.
After you set call forward, the station number to which your calls will be forwarded is displayed, along with one of the following abbreviations: “CF-AC” (Call Forward-All Calls) “CF-BUSY” (Call Forward-Busy) “CF-NA” (Call Forward-No Answer) “CF-B/NA” (Call Forward-Busy/No Answer) “CF-FIXED” (Call Forward-Fixed)
When your call is forwarded to another station, the station you called is shown first. It then changes to the station to which your call was forwarded.
When a call is forwarded to your station, the calling station number is displayed on the left and the station called is displayed on the right.
When you pick up an intercom call, the calling station’s number is displayed on the left and the station number called is displayed on the right.
Your LCD telephone displays information noting that your call to station NNN was picked up by station NNN.
When you receive an intercom call, the calling station’s number is displayed.
The Central Office (CO) lines can be programmed to display an identifying name of up to 16 characters. The name will be displayed on outgoing and incoming calls.
STRATA DK LIQUID CRYSTAL DISPLAY
1-5
Call Forward:
Call Pickup:
Calling Number-Intercom:
CO Line Identification:
NO . NNN
NNN
NO . NNN
NNN CALL NNN
NO . NNN
200 CALL 201
NO . NNN
NNNPICKUPNNN
NO . NNN
NNN CALL I NG
TOS IBA T LECOMHE
WA T L I NE 3S
ALL FOR AR TODWC
Incoming Central Office (CO) call—if your station is programmed for incoming ringing on that CO line.
Transferred CO call—CO line is transferred to your station in the ringing state by another station.
Camped-on CO call—CO line was camped-on to your busy station and rings your station when you hang up.
The display changes to indicate calling status.
You have put a CO line call on hold at your station.
Held call automatically recalls your station after a programmed period of time.
When you manually select a CO line, it is displayed. This display is replaced by the dialed number as you dial.
When the CO line queuing feature rings back to your station with an available CO line, that line number will be displayed.
1. Press the Page button to display date/time when talking on a Central Office (CO) line (Soft Keys must be off before the call is started).
2. The date/time is adjusted on a system-wide basis by the station located in port 00 (usually station 200).
STRATA DK LIQUID CRYSTAL DISPLAY
1-6
CO Line Number:
1. Incoming Call
2. When Call Is Answered
3. Hold
4. Hold Recall
5. Outgoing
6. CO Line Queuing (Callback)
Date/Time:
NO . NNN
LINE 10 RINGING
HOLD L I NE 1 0 JAN 01 SUN 12:19
NO . NNN
ANSWERED LINE 3
HOLD L I NE NNN
LINE 10 RECALL
N0. NNN
USI NG LINE 6
N0. NNN
LINE 3 ACB
N0. NNN
MAY 24 MON 12:05
The digits are displayed as you dial over either a Central Office (CO) line or the intercom using:
■ Manual dialing
■ Automatic dialing
■ Repeat last number dialed
■ Saved number redial
NOTE: If you are calling on a CO line, the display will automatically change from dialed number to elapsed time after a programmed period of time.
When you are called from a door phone, its designating characters are displayed.
When you call a door phone, its designating characters are displayed.
NOTE: The door phone designators are NA, NB, and/or NC (N = 1 ~ 4, and indicate which of the 12 possible door phones is calling or is being called).
While you are making an outgoing Central Office (CO) line call, the elapsed time of the call is displayed. Elapsed time automatically replaces the dialed number on the display after a programmed period of time. (Timing begins when a LINE button is pressed.)
NOTES:
1. On a CO line call, the display can be alternated between date/time, elapsed time, and dialed number by pressing the
Page
button
(Soft Keys must be off before the call is started).
2. Elapsed time is displayed for 15 seconds after you hang up, and then changes automatically to date/time.
To find out what your intercom or extension number is if does not appear on your display, press Intercom 4 0 1 or CONF 4 0 1 and the intercom number will be displayed.
STRATA DK LIQUID CRYSTAL DISPLAY
1-7
Dialed Number:
1. CO Line
2. Intercom
Door Phone/Monitor:
Elapsed Time:
Intercom Number Display:
N0. NNN 5551374
N0. NNN
201
N0. NNN
DOOR PHONE 1A
T= NNN
N
I
N0. NNN
00:13:23
N0. NNN
DOOR PHONE 1A
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