Toshiba DK 280 User Manual

Telecommunication Systems Division

Digital Business Telephone System

Release 3

Liquid Crystal Display

Digital Telephone User Guide

.‘.....

Strata General End User Information

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Trademarks, registered trademarks, and service marks are the property of

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. . .

Contents

Introduction

Organization .....................................................................................................................................................

Conventions

How to Use

Chapter 1 - The Grand Tour

Liquid Crystal Display

LCD Function Overview ....................................................................................................................................

Condition Creating Display

Chapter 2 - Feature Operation

Date/Time/Day Adjustment Call Forward Display

Call Forward-All Calls Call Forward-Busy

Call Forward-No Answer

Call Forward-Busy/No Answer .........................................................................................................

Call Forward-Fixed Call Forward-External Call Forwarding From a Phantom Directory

Park/Park and Page ......................................................................................................................................

Parked Call Retrieval Park Orbit List Display

Retrieve and Auto Dial Lost Calls ..................................................................................................................

Station-to-Station Message Waiting

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This Guide

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Number

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vi vi

3 5 5

20 20 20

.21

.22

Chapter 2 - Feature Operation (continued)

Voice Mail (VM) Assign a Voice Mail Message Mailbox Assign Voice Mail Retrieval Digits

Retrieve Voice Mail Messages

Busy Field Display ...............................................................................................................................

Mode Exit ..............................................................................................................................................

....................................................................................................................................

............................................................................................... .28

.......................................................................................................

.............................................................................................................

Chapter 3 - Soft Key Operation

How to Use Soft Keys

Using Soft Keys to Make a Conference Call Soft Key Prompt Definitions

Soft Key Activation .........................................................................................................................................

Soft Key Deactivation

.................................................................................................................................. .31

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Chapter 4 - Messages and Memos

Storing a Message in Memory .......................................................................................................................

Recording a Message ....................................................................................................................................

Recording a Message, Name, or Memo ..............................................................................................

Preprogramming System

Adding to Preprogrammed Messages ................................................................................................

Messaging

Storing LCD Name/Number Display ..............................................................................................................

Speed Dial Memo Timed Reminders with Memo Message Sending

.....................................................................................................................................................

Calling Station Messaging

Canceling a Calling Station Message .................................................................................................

Setting/Changing

..........................................................................................................................................

Called Station Messaging

Group Called Station Messaging .........................................................................................................

Remote Calling Station Messaging.. ....................................................................................................

Busy Station Messaging Return a Busy Station Message

Messages

Calling Station Messages

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................................................................................................................... 42

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...................................................................................................................... 51

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28 28 29 29

.32

35 36 37

39 40

40 .41 .41

.42 .43

50 .51

.52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......................................

( Figures

1 Sample Page.. .......................................................................................................................................

2 3 Mode, Page, and Scroll Buttons

4 Dial Pad Information.. ...........................................................................................................................

Table

1 Paging Group and Zone Codes ............................................................................................................

20-button Digital Speakerphone with

............................................................................................................. 3

Liquid Crystal Display..

...............................................................

vii

,:.: . .

Introduction

This guide is for users of the 2000-series LCD telephones (models DKT2010-

SD, DKT2020-SD, and DKTI 020-SD), and 1 OOO-series LCD telephones.

This guide only covers the LCD functions of the digital telephone. Use it with the

Strata DK Digital Telephone User Guide.

Organization

This user guide is divided into the following chapters: n Chapter l-The Grand Tour explains the Liquid Crystal Display (LCD),

including a summary of LCD functions and sample screens.

n Chapter 2-Feature Operation provides step-by-step instructions for using

LCD-related features.

H Chapter 3-Soft Key Operation explains the operation and use of the Soft

Key feature and includes a list of Soft Key prompt definitions.

n Chapter 4-Memos and Messages explains how to create LCD

alphanumeric messages, names, and memos, and how to store them in

memory. It also describes how to send, edit, and cancel LCD messages.

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

[DN] = any Directory Number button (also known as an Extension or

Intercom Number).

[PDN] = Primary Directory Number button (the Extension Number for your

telephone). [PhDN] = Phantom Directory Number button (an additional Directory Number). Extra bold letters represent telephone buttons. Your telephone may not have all of the buttons mentioned in this guide. See your

Telephone System Administrator for more information on buttons and access codes.

means “through.”

+ is used for multiple key entries.

Example: Press Speed Dial + XX + Redial + Spkr (Xx=08-60

seconds).

l denotes the step in a one-step procedure.

Notes: Elaborate specific items or reference other information. Within some tables,

IMPORTANT!

Calls attention to important instructions or information.

How to Use This Guide

The information in this user guide is divided into two distinct areas of content. Step-by-step instructions appear in the left-hand column of the page.

Explanations of these procedures appear in the right-hand column. (See Figure 1).

Chapter Titles -

First Level Headings

Action Text -

Specific instructions on how to perform a procedure are numbered and entered in the lefthand column.

Figure 1

Sample Page

Results or Details

Explanations or details

of the Action Text.

vii

VIII

. . .

The Grand Tour provides a detailed overview of the visual and operational features of your Toshiba phone system.

The Strata DK 2000-series Digital Liquid Crystal Display (LCD) telephone

provides you with display information and feature prompting to make call handling more efficient.

The LCD Feature Prompting with Soft Keys provides an easy way to access frequently-used features. If this feature is activated at your station, abbreviated feature prompts guide you through the steps to performing specific tasks.

In addition, the LCD telephones provide you with Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number Display, Call Duration Display, and Date/Time of Day Display.

,.I : :.

. .

Mode, Page, and Scroll functions of the LCD are summarized in addition to the hardware and button options of the phone itself.

This overview will quickly familiarize you with the various LCD and phone features that may best match your telephonic needs.

1::: :. : i ‘.

- LCD Display

Handset

Red/Green

LED Indicators

Dial Pad

Message Waiting Button and LED Indicator

Speaker ON/OFF -

Button and LED

Indicator

Last Number Redial Button

Conference/Transfer Button

i&i i

I III

k Volume Up/Down

I I

I -Hold Button

- Microphone Location

Control Buttons

- LCD Control/Soft Key Buttons

- Flexible Feature Control Buttons

Figure 2 Xl-button Digital Speakerphone with Liquid Crystal Display

Liquid Crystal Display

In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and feature prompting makes your call handling more efficient. Alphanumeric messaging capability is also provided. All display functions occur automatically as call processing proceeds.

MO& Page SWOll

III

DK0622

Figure 3

Mode, Page, and Scroll Buttons

The uses of the three buttons shown above are:

Mode:

n To enter/exit various mode functions (see “Mode Definitions” later in this

chapter). n To cancel the beeping tone when using timed reminders. Page: 4 Changes Busy Field groups. H Used by station 200 to record a user NAME/NUMBER for another station.

Station 200 must be an LCD telephone to record a NAME/NUMBER display

for any other station type. n Changes displays (date/time, elapsed time, message, call forward, dialed

number).

n Scrolls through speed dial numbers when in Mode 8.

.:-

Scroll: n Scrolls through message waiting numbers.

n Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.

Note:

If your telephone has the Soft Key feature turned on (Mode + 7 I), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or internal call. Mode, Page, and Scroll are only used

when the telephone is idle.

See Chapter 3-Soft Key Operation for more information on Soft Keys.

Mode Definitions Mode 0 Mode 1 Mode 2 Mode 4 Mode 5

Mode 8 Mode 6 0 Mode 6 1 Mode 6 2 Mode 6 4 Mode 7 1 Mode 7 0 Mode 9 4 Mode 9 5

Used to exit another mode and return to clock/calendar display. Busy Field display. Busy station messaging. Called station messaging. Displays LCD message number NN, where NN can be personal

messages (10

- 19) or system messages (60 - 99). Mode 5 only displays the selected message. It cannot be used to edit or create a new message.

Speed dial number check and memo dialing. Caller ID/ANI/DNIS information mode OFF. Caller ID/ANI/DNIS information mode ON. Caller ID/ANI/Lost Call stored information display. View Call Park Orbit list. Soft key ON. Soft key OFF.

Remote called station messaging. Remote calling station messaging.

Account Codes:

[iiYizLz]

[-iiizzy]

m*mn

Urn.

LCD Function Overview

IMPORTANT !

All Liquid Crystal Display (LCD) examples in this user guide are shown

with soft keys turned OFF: If your telephone has soft keys turned ON,

the displays may be different, but they will still allow you to follow the steps in this guide. When the soft keys are on, generally, the information on rows 1 and 2 will be reversed.

Note:

In the following examples: NNN = the Directory Number of the party MMM = the called patty.

Condition Creating Display

When you press a Central Office (CO) line that requires a forced (verified or

nonverified) account code, or Speed Dial + 5 0, or Account Code to enter a voluntary (verified or nonverified) account code.

When you dial a verified voluntary account code that is not valid.

[EilOt]

[iTiiz?j

[iiYzxz-]

When you correctly dial a verified voluntary account code that is set in the system account code memory.

CLrn.E

When you dial a verified forced account code that is not valid.

After you dial a verified forced account code that is valid.

D<_

Automatic Number

Identification (ANI) and

Caller ID calls:

ANI Example

lF!iFzLl

If your telephone has been programmed with ANI capability, you may:

n Activate ANI and/or Caller ID display mode by pressing Mode + 6 1.

(System default is ON.)

n Deactivate ANI and/or Caller ID display mode by pressing Mode + 6 0.

Note: ANI information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. (See DNIS.) If your system is programmed to receive both ANI and DNIS information on incoming calls, then when an ANFDNIS call is ringing, press Page to alternate between DNIS and ANI LCD displays.

If your telephone has been programmed with ANI capability and you have

activated the ANI display feature, the calling party’s telephone number (up to

digits) will be displayed when the call arrives at your station.

Notes:

1. The following examples show ANI. If Caller ID was activated, then the caller’s name or number would appear on the first line.

2. If CN: is displayed, the calling number is an (ANI) number; CN: does not precede Caller ID numbers.

CN:7145876782 ANSWERED LINE 3 I

HOLD LINE 3

ISEP 9 TUE 18:301

When you answer the incoming call. After you answer a call, call duration will display on LCD.

When you place the call on hold.

Held call automatically recalls your station after a programmed period of time.

The display changes to indicate calling status.

Station 201 is transferring an ANI (or Caller ID) call to you (station 200). For the purpose of demonstration, following screens depict different displays of your station.

After the transferring station (station 201) hangs up.

CN:7145876782 ANSWERED LINE 3

Caller ID Example

MR. JONES

LINE 3 RINGING

Auto Busy Redial (ABR):

NO. 202

I I

ABR SET

NO. NNN

P583 3700

When you answer the transferred call.

If you do not answer the transferred call within a programmed period of time, the held call will automatically recall the transferring station (i.e., station 201). This

screen shows the display of the transferring station (i.e., station 201) as the call

recalls.

If your telephone is programmed with Caller ID capability and you have activated the Caller ID display feature, the telephone number (up to 10 digits) or name (up to 15 characters) of the calling party will be displayed when the call arrives at your station.

After setting Auto Busy Redial, your display prompts you that it has been set.

When the system dials the call, your display shows the dialed number. The system inserts a pause (P) before redialing the number.

When the called telephone is ringing, your station’s CO Line LED (or

and Spkr LED will flash, and a warning beep will sound 30 seconds after the call is completed. You must go off-hook or press Spkr to prevent disconnection.

[DN]

LED)

Automatic Callback (ACB):

INNN ACB No’ NNNJ

Wm.2

/,,,,,,l

When you set Automatic Callback at a busy station, its number is displayed.

When you receive an Automatic Callback, the station number you called is displayed.

When you set ACB at a busy line group, its access code number is displayed.

Automatic line Selection:

[DN]

When you receive an automatic callback for a CO Line, the seized line’s number

2. CO Line

USING

3. Dial Access Code

/,,,,,I

Alphanumeric Messages:

[iTF%RT-]

Busy Field:

El_

If your station automatically accesses a

[PDN]

when you go off-hook, the three

character designation, “[NT” (Internal Dial Tone), displays to confirm this status.

If your station automatically accesses a CO line when you go off-hook, the

number of the seized CO line is displayed.

When you access a CO line by dialing a CO line group access code, the accessed CO line number is displayed.

Messages up to 32 characters can be used in alphanumeric messaging. Messages can either be programmed or set as one-time messages. (Messages can also be used with a timed reminder.)

I::: 0::::::;::: ]

/<wa

The Busy Field (BLF) display indicates, in groups of IO, the last two digits of the station Primary Directory Numbers that are busy on any type of

[SDN], [PDNs]

[PhDN])

or set for Do Not Disturb (DND). Also, if a telephone’s

are busy because they are in use on other telephones, the telephone will

[DN] ([PDN],

show busy on the BLF, even though it may be idle. The top display indicates that stations 200, 205, and 217 are either in use or in DND mode; the bottom display indicates the same for stations 217, 222, 224, and 229.

If Page is pressed, the 200/210 group will change to 21 O/220, and the

busy/DND states of that group of stations will be displayed. The station groups will increment each time Page is pressed, thereby eventually displaying all

stations.

Call Forward for [DNsl:

In the Call Forward examples:

Call Forward for

CALL FORWARD TO

CF-BN:PPP.RRR

NO. NNN

LLL = the calling

[DN]

PPP, TTT, VVV = the “Call-Forward-From” Directory Number.

RRR, SSS, UUU = the “Call Forward Destination” Directory Number.

This LCD display appears when you begin to set any type of call forward.

After you set Call Forward, the “forwarded” Directory Number (PPP) and the

“forwarded to” Directory Number (MMM) is displayed, along with one of the

following abbreviations:

“CF-A” “f-J=-9”

(Call Forward-All Calls)

(Call Forward-Busy) “CF-NA” (Call Forward-No Answer) “CF-BN” (Call Forward-Busy/No Answer)

“CF-F”

(Call Forward-Fixed) “CF-EXT” (Call Forward External)

Note:

The CF-EXT display has priority over all other Call Forward displays.

Press Scroll to display other Call Forward settings.

When you call a

[DN]

that is forwarded (PPP), the

[DN]

you called is shown first.

RRR

NO. NNN

LLL CALL PPP

Call Forward for [PhDNs]:

It then changes to the

When a call is forwarded to your left and the

[DN]

to which your call was forwarded (MMM).

[DN],

the calling

[DN]

called is displayed on the right (PPP).

(LLL) is displayed on the

If your telephone has more than one Directory Number, you can assign Call

Forward destinations for each

[PhDNs]).

After setting different Call Forward Destinations, you can confirm

them by pressing Scroll. A “+” sign indicates more than one

[DN]

on your telephone (up to one

[PDN]

[DN]

and four

has Call

Forward on your telephone.

Caller ID Calls:

See Automa tic Number ldentifica tion on page 6.

Call Pickup:

“CF-A” denotes Call Forward-All Calls from PPP to RRR. Press Scroll.

“CF-8” denotes Call Forward-Busy from PPP to SSS.

Press Scroll.

“CF-NA” denotes Call Forward-No Answer from TTT to UUU. Press

Scroll.

“CF-BN” denotes Call Forward-Busy/No Answer from VVV to UUU. Press

Scroll.

[-Y-ZZj

[ti]

Calling Number-Internal:

[ELLL]

CO Line Identification:

aa,

aws

When you pick up an internal ringing call, the calling station’s

[PDN]

is displayed

on the left and the station number called is displayed on the right.

Your LCD telephone displays information noting that your call to station (MMM) was picked up by station (WWW).

When you receive an internal call, the calling station’s even if you were called from a

[PhDN]

on that station.

[PDN]

(LLL) is displayed,

The Central Office (CO) lines can be programmed to display an identifying name of up to 16 characters. The name will be displayed on outgoing and incoming calls.

+ 45 hidden pages