Toshiba DK 280 User Manual

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Telecommunication Systems Division

Digital Business Telephone System

Release 3

Liquid Crystal Display

Digital Telephone User Guide

Page 2

.‘.....

Strata General End User Information

The Strata Digital Business Telephone System is registered in

accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

Important Notice - Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required

from the American Society of Composers, Authors and Publishers,

or other similar organization, if radio or TV broadcasts are

transmitted through the music-on-hold feature of this

telecommunication system. Toshiba America Information Systems, Inc., hereby disclaims any liability arising out of the failure to obtain such a license.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems

Division, reserves the right, without prior notice, to revise this information

publication for any reason, including, but not limited to, utilization of new

advances in the state of technical arts or to simply change the design of

this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make

such changes in equipment design or components as engineering or

manufacturing methods may warrant.

electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems-without express written permission of the

publisher of this material. Strata is a registered trademark of Toshiba America Information

Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of

their respective owners.

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. . .

Contents

Introduction

Organization .....................................................................................................................................................

Conventions

How to Use

Chapter 1 - The Grand Tour

Liquid Crystal Display

LCD Function Overview ....................................................................................................................................

Condition Creating Display

Chapter 2 - Feature Operation

Date/Time/Day Adjustment Call Forward Display

Call Forward-All Calls Call Forward-Busy

Call Forward-No Answer

Call Forward-Busy/No Answer .........................................................................................................

Call Forward-Fixed Call Forward-External Call Forwarding From a Phantom Directory

Park/Park and Page ......................................................................................................................................

Parked Call Retrieval Park Orbit List Display

Retrieve and Auto Dial Lost Calls ..................................................................................................................

Station-to-Station Message Waiting

....................................................................................................................................................

This Guide

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3 5 5

20 20 20

.21

.22

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Chapter 2 - Feature Operation (continued)

Voice Mail (VM) Assign a Voice Mail Message Mailbox Assign Voice Mail Retrieval Digits

Retrieve Voice Mail Messages

Busy Field Display ...............................................................................................................................

Mode Exit ..............................................................................................................................................

....................................................................................................................................

............................................................................................... .28

.......................................................................................................

.............................................................................................................

Chapter 3 - Soft Key Operation

How to Use Soft Keys

Using Soft Keys to Make a Conference Call Soft Key Prompt Definitions

Soft Key Activation .........................................................................................................................................

Soft Key Deactivation

.................................................................................................................................. .31

......................................................................................

..........................................................................................................................

....................................................................................................................................

Chapter 4 - Messages and Memos

Storing a Message in Memory .......................................................................................................................

Recording a Message ....................................................................................................................................

Recording a Message, Name, or Memo ..............................................................................................

Preprogramming System

Adding to Preprogrammed Messages ................................................................................................

Messaging

Storing LCD Name/Number Display ..............................................................................................................

Speed Dial Memo Timed Reminders with Memo Message Sending

.....................................................................................................................................................

Calling Station Messaging

Canceling a Calling Station Message .................................................................................................

Setting/Changing

..........................................................................................................................................

Called Station Messaging

Group Called Station Messaging .........................................................................................................

Remote Calling Station Messaging.. ....................................................................................................

Busy Station Messaging Return a Busy Station Message

Messages

Calling Station Messages

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................................................................................................................... 42

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...................................................................................................................... 51

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28 28 29 29

.32

35 36 37

39 40

40 .41 .41

.42 .43

50 .51

.52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......................................

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( Figures

1 Sample Page.. .......................................................................................................................................

2 3 Mode, Page, and Scroll Buttons

4 Dial Pad Information.. ...........................................................................................................................

Table

1 Paging Group and Zone Codes ............................................................................................................

20-button Digital Speakerphone with

............................................................................................................. 3

Liquid Crystal Display..

...............................................................

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,:.: . .

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Introduction

This guide is for users of the 2000-series LCD telephones (models DKT2010-

SD, DKT2020-SD, and DKTI 020-SD), and 1 OOO-series LCD telephones.

This guide only covers the LCD functions of the digital telephone. Use it with the

Strata DK Digital Telephone User Guide.

Organization

This user guide is divided into the following chapters: n Chapter l-The Grand Tour explains the Liquid Crystal Display (LCD),

including a summary of LCD functions and sample screens.

n Chapter 2-Feature Operation provides step-by-step instructions for using

LCD-related features.

H Chapter 3-Soft Key Operation explains the operation and use of the Soft

Key feature and includes a list of Soft Key prompt definitions.

n Chapter 4-Memos and Messages explains how to create LCD

alphanumeric messages, names, and memos, and how to store them in

memory. It also describes how to send, edit, and cancel LCD messages.

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Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

[DN] = any Directory Number button (also known as an Extension or

Intercom Number).

[PDN] = Primary Directory Number button (the Extension Number for your

telephone). [PhDN] = Phantom Directory Number button (an additional Directory Number). Extra bold letters represent telephone buttons. Your telephone may not have all of the buttons mentioned in this guide. See your

Telephone System Administrator for more information on buttons and access codes.

means “through.”

+ is used for multiple key entries.

Example: Press Speed Dial + XX + Redial + Spkr (Xx=08-60

seconds).

l denotes the step in a one-step procedure.

Notes: Elaborate specific items or reference other information. Within some tables,

IMPORTANT!

Calls attention to important instructions or information.

How to Use This Guide

The information in this user guide is divided into two distinct areas of content. Step-by-step instructions appear in the left-hand column of the page.

Explanations of these procedures appear in the right-hand column. (See Figure 1).

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Chapter Titles -

First Level Headings

Action Text -

Specific instructions on how to perform a procedure are numbered and entered in the lefthand column.

Figure 1

Sample Page

Results or Details

Explanations or details

of the Action Text.

vii

Page 10

VIII

. . .

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The Grand Tour provides a detailed overview of the visual and operational features of your Toshiba phone system.

The Strata DK 2000-series Digital Liquid Crystal Display (LCD) telephone

provides you with display information and feature prompting to make call handling more efficient.

The LCD Feature Prompting with Soft Keys provides an easy way to access frequently-used features. If this feature is activated at your station, abbreviated feature prompts guide you through the steps to performing specific tasks.

In addition, the LCD telephones provide you with Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number Display, Call Duration Display, and Date/Time of Day Display.

,.I : :.

. .

Mode, Page, and Scroll functions of the LCD are summarized in addition to the hardware and button options of the phone itself.

This overview will quickly familiarize you with the various LCD and phone features that may best match your telephonic needs.

1::: :. : i ‘.

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- LCD Display

Handset

Red/Green

LED Indicators

Dial Pad

Message Waiting Button and LED Indicator

Speaker ON/OFF -

Button and LED

Indicator

Last Number Redial Button

Conference/Transfer Button

i&i i

I III

k Volume Up/Down

I I

I -Hold Button

- Microphone Location

Control Buttons

- LCD Control/Soft Key Buttons

- Flexible Feature Control Buttons

Figure 2 Xl-button Digital Speakerphone with Liquid Crystal Display

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Liquid Crystal Display

In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and feature prompting makes your call handling more efficient. Alphanumeric messaging capability is also provided. All display functions occur automatically as call processing proceeds.

MO& Page SWOll

III

DK0622

Figure 3

Mode, Page, and Scroll Buttons

The uses of the three buttons shown above are:

Mode:

n To enter/exit various mode functions (see “Mode Definitions” later in this

chapter). n To cancel the beeping tone when using timed reminders. Page: 4 Changes Busy Field groups. H Used by station 200 to record a user NAME/NUMBER for another station.

Station 200 must be an LCD telephone to record a NAME/NUMBER display

for any other station type. n Changes displays (date/time, elapsed time, message, call forward, dialed

number).

n Scrolls through speed dial numbers when in Mode 8.

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.:-

Scroll: n Scrolls through message waiting numbers.

n Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.

Note:

If your telephone has the Soft Key feature turned on (Mode + 7 I), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or internal call. Mode, Page, and Scroll are only used

when the telephone is idle.

See Chapter 3-Soft Key Operation for more information on Soft Keys.

Mode Definitions Mode 0 Mode 1 Mode 2 Mode 4 Mode 5

Mode 8 Mode 6 0 Mode 6 1 Mode 6 2 Mode 6 4 Mode 7 1 Mode 7 0 Mode 9 4 Mode 9 5

Used to exit another mode and return to clock/calendar display. Busy Field display. Busy station messaging. Called station messaging. Displays LCD message number NN, where NN can be personal

messages (10

- 19) or system messages (60 - 99). Mode 5 only displays the selected message. It cannot be used to edit or create a new message.

Speed dial number check and memo dialing. Caller ID/ANI/DNIS information mode OFF. Caller ID/ANI/DNIS information mode ON. Caller ID/ANI/Lost Call stored information display. View Call Park Orbit list. Soft key ON. Soft key OFF.

Remote called station messaging. Remote calling station messaging.

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Account Codes:

[iiYizLz]

[-iiizzy]

m*mn

Urn.

LCD Function Overview

IMPORTANT !

All Liquid Crystal Display (LCD) examples in this user guide are shown

with soft keys turned OFF: If your telephone has soft keys turned ON,

the displays may be different, but they will still allow you to follow the steps in this guide. When the soft keys are on, generally, the information on rows 1 and 2 will be reversed.

Note:

In the following examples: NNN = the Directory Number of the party MMM = the called patty.

Condition Creating Display

When you press a Central Office (CO) line that requires a forced (verified or

nonverified) account code, or Speed Dial + 5 0, or Account Code to enter a voluntary (verified or nonverified) account code.

When you dial a verified voluntary account code that is not valid.

[EilOt]

[iTiiz?j

[iiYzxz-]

When you correctly dial a verified voluntary account code that is set in the system account code memory.

CLrn.E

When you dial a verified forced account code that is not valid.

After you dial a verified forced account code that is valid.

D<_

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Automatic Number

Identification (ANI) and

Caller ID calls:

ANI Example

lF!iFzLl

If your telephone has been programmed with ANI capability, you may:

n Activate ANI and/or Caller ID display mode by pressing Mode + 6 1.

(System default is ON.)

n Deactivate ANI and/or Caller ID display mode by pressing Mode + 6 0.

Note: ANI information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. (See DNIS.) If your system is programmed to receive both ANI and DNIS information on incoming calls, then when an ANFDNIS call is ringing, press Page to alternate between DNIS and ANI LCD displays.

If your telephone has been programmed with ANI capability and you have

activated the ANI display feature, the calling party’s telephone number (up to

digits) will be displayed when the call arrives at your station.

Notes:

1. The following examples show ANI. If Caller ID was activated, then the caller’s name or number would appear on the first line.

2. If CN: is displayed, the calling number is an (ANI) number; CN: does not precede Caller ID numbers.

CN:7145876782 ANSWERED LINE 3 I

HOLD LINE 3

ISEP 9 TUE 18:301

When you answer the incoming call. After you answer a call, call duration will display on LCD.

When you place the call on hold.

Held call automatically recalls your station after a programmed period of time.

The display changes to indicate calling status.

Station 201 is transferring an ANI (or Caller ID) call to you (station 200). For the purpose of demonstration, following screens depict different displays of your station.

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After the transferring station (station 201) hangs up.

CN:7145876782 ANSWERED LINE 3

Caller ID Example

MR. JONES

LINE 3 RINGING

Auto Busy Redial (ABR):

NO. 202

I I

ABR SET

NO. NNN

P583 3700

When you answer the transferred call.

If you do not answer the transferred call within a programmed period of time, the held call will automatically recall the transferring station (i.e., station 201). This

screen shows the display of the transferring station (i.e., station 201) as the call

recalls.

If your telephone is programmed with Caller ID capability and you have activated the Caller ID display feature, the telephone number (up to 10 digits) or name (up to 15 characters) of the calling party will be displayed when the call arrives at your station.

After setting Auto Busy Redial, your display prompts you that it has been set.

When the system dials the call, your display shows the dialed number. The system inserts a pause (P) before redialing the number.

When the called telephone is ringing, your station’s CO Line LED (or

and Spkr LED will flash, and a warning beep will sound 30 seconds after the call is completed. You must go off-hook or press Spkr to prevent disconnection.

[DN]

LED)

Automatic Callback (ACB):

INNN ACB No’ NNNJ

Wm.2

/,,,,,,l

When you set Automatic Callback at a busy station, its number is displayed.

When you receive an Automatic Callback, the station number you called is displayed.

When you set ACB at a busy line group, its access code number is displayed.

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Automatic line Selection:

[DN]

When you receive an automatic callback for a CO Line, the seized line’s number

2. CO Line

USING

3. Dial Access Code

/,,,,,I

Alphanumeric Messages:

[iTF%RT-]

Busy Field:

El_

If your station automatically accesses a

[PDN]

when you go off-hook, the three

character designation, “[NT” (Internal Dial Tone), displays to confirm this status.

If your station automatically accesses a CO line when you go off-hook, the

number of the seized CO line is displayed.

When you access a CO line by dialing a CO line group access code, the accessed CO line number is displayed.

Messages up to 32 characters can be used in alphanumeric messaging. Messages can either be programmed or set as one-time messages. (Messages can also be used with a timed reminder.)

I::: 0::::::;::: ]

/<wa

The Busy Field (BLF) display indicates, in groups of IO, the last two digits of the station Primary Directory Numbers that are busy on any type of

[SDN], [PDNs]

[PhDN])

or set for Do Not Disturb (DND). Also, if a telephone’s

are busy because they are in use on other telephones, the telephone will

[DN] ([PDN],

show busy on the BLF, even though it may be idle. The top display indicates that stations 200, 205, and 217 are either in use or in DND mode; the bottom display indicates the same for stations 217, 222, 224, and 229.

If Page is pressed, the 200/210 group will change to 21 O/220, and the

busy/DND states of that group of stations will be displayed. The station groups will increment each time Page is pressed, thereby eventually displaying all

stations.

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Call Forward for [DNsl:

In the Call Forward examples:

Call Forward for

CALL FORWARD TO

CF-BN:PPP.RRR

NO. NNN

LLL = the calling

[DN]

PPP, TTT, VVV = the “Call-Forward-From” Directory Number.

RRR, SSS, UUU = the “Call Forward Destination” Directory Number.

This LCD display appears when you begin to set any type of call forward.

After you set Call Forward, the “forwarded” Directory Number (PPP) and the

“forwarded to” Directory Number (MMM) is displayed, along with one of the

following abbreviations:

“CF-A” “f-J=-9”

(Call Forward-All Calls)

(Call Forward-Busy) “CF-NA” (Call Forward-No Answer) “CF-BN” (Call Forward-Busy/No Answer)

“CF-F”

(Call Forward-Fixed) “CF-EXT” (Call Forward External)

Note:

The CF-EXT display has priority over all other Call Forward displays.

Press Scroll to display other Call Forward settings.

When you call a

[DN]

that is forwarded (PPP), the

[DN]

you called is shown first.

RRR

NO. NNN

LLL CALL PPP

Call Forward for [PhDNs]:

It then changes to the

When a call is forwarded to your left and the

[DN]

to which your call was forwarded (MMM).

[DN],

the calling

[DN]

called is displayed on the right (PPP).

(LLL) is displayed on the

If your telephone has more than one Directory Number, you can assign Call

Forward destinations for each

[PhDNs]).

After setting different Call Forward Destinations, you can confirm

them by pressing Scroll. A “+” sign indicates more than one

[DN]

on your telephone (up to one

[PDN]

[DN]

and four

has Call

Forward on your telephone.

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Caller ID Calls:

See Automa tic Number ldentifica tion on page 6.

Call Pickup:

“CF-A” denotes Call Forward-All Calls from PPP to RRR. Press Scroll.

“CF-8” denotes Call Forward-Busy from PPP to SSS.

Press Scroll.

“CF-NA” denotes Call Forward-No Answer from TTT to UUU. Press

Scroll.

“CF-BN” denotes Call Forward-Busy/No Answer from VVV to UUU. Press

Scroll.

[-Y-ZZj

[ti]

Calling Number-Internal:

[ELLL]

CO Line Identification:

aa,

aws

When you pick up an internal ringing call, the calling station’s

[PDN]

is displayed

on the left and the station number called is displayed on the right.

Your LCD telephone displays information noting that your call to station (MMM) was picked up by station (WWW).

When you receive an internal call, the calling station’s even if you were called from a

[PhDN]

on that station.

[PDN]

(LLL) is displayed,

The Central Office (CO) lines can be programmed to display an identifying name of up to 16 characters. The name will be displayed on outgoing and incoming calls.

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CO line Number:

Incoming Call

NO. NNN

LINE 10 RINGING

NO. NNN

CAMP-ON 4

When Call Is Answered

Hold

[::I;“,:‘::,‘:,:,,]

Hold Recall

Incoming CO call-the system station line number-displays if your station is

programmed for incoming ringing on that CO line, as long as no CO identification

is programmed.

Transferred CO call-CO line is transferred to your station in the ringing state by another station.

Camped-on CO call-CO line was camped-on to your busy station and rings your station when you hang up.

The display changes to indicate calling status.

You have put a CO line call on hold at your station.

Held call automatically recalls your station after a programmed period of time.

Outgoing

[,,,,,I

CO Line Queuing (Callback)

[LINE 3 AC!‘. ‘,,]

When you manually select a CO line, it is displayed. This display is replaced by the dialed number.

When the CO line queuing feature rings back to your station with an available CO line, that line number will be displayed.

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J :

Date/Time:

Dialed Number:

1. CO Line

2. Internal

Dialed Number identification Service (DNIS) Calls:

[DN]

1. Press

Page

to display date/time when talking on a Central Office (CO) line

(Soft Keys must be off before the call is started).

2. The date/time is adjusted on a system-wide basis by the station located in port 00 (usually station 200).

3. Continued pressing of

Page

toggles the display in succession among:

Date/Time, Number Dialed, and Elapsed Time of the present call.

The digits are displayed as you dial when connected to either a CO Line or the

[DN]

using:

n Manual dialing n Automatic dialing H Repeat Last Number Dialed n Saved Number Redial

Note: If you are calling on a CO line, the display automatically changes from

dialed number to elapsed time after a programmed period.

Incoming DNIS telephone numbers can be correlated in the system database

with assigned DNIS names. These names can have up to 16 alphanumeric characters, and will display on your telephone’s LCD. This allows incoming calls to be instantly identified and appropriately answered.

Note:

DNIS information cannot co-exist on the same telephone LCD with Automatic Number Identification (ANI) information. (See ANI.) When an ANUDNIS incoming call is ringing, press the

Page

button to alternate between ANI and DNIS displays when both types of information is received on an incoming call.

To activate the DNIS display mode, press

Mode + 6 1.

To deactivate the DNIS display mode, press

For ACD calls.

Mode + 6 0.

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TOSHIBA TSD LINE 3 CALLING

TOSHIBA TSD

LN 3 CALL 201

For DNIS calls.

L-

:, .‘: . .

When the call was forwarded to your station.

When the call is transferred.

TOSHIBA TSD ANSWERED LINE 3

Directory Number Display:

r-Z-L-1

Door Phone/Monitor:

DOOR PHONE IA

El-

When the call is answered.

For calls that recall the transferring station

Held call automatically recalls your station after a programmed period of time.

To find out the actual Directory Number of a your display or telephone keystrip label, press the dial # 4 0 7. The number will display.

To find out the Primary Directory Number # 4 0 1. “INT=” will display, followed by the

When you are called from a door phone, its designating characters are displayed.

[DN]

[PDN]

[PDN].

button if it does not appear on

[DN]

you want to display and

of a telephone, press a

[DN] +

;. i’ : : .‘Y

When you make call to a door phone, its designating characters are displayed.

/000RPHON:D;INNNI

Note:

The door phone designators are NA, NB, and/or NC (N = 1 - 4, and indicate which of the 12 possible door phones is calling or is being called).

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Elapsed Time:

LCD Name/Number Display:

1. Idle Station

2. Called Station

While you are making an outgoing Central Office (CO) line call, the call’s elapsed time is displayed. Elapsed time automatically replaces the dialed number on the display after a programmed period of time. (Timing begins when a Line button is pressed.)

Notes:

1. On a CO line call, the display can be alternated between date/time, elapsed time, and dialed number by pressing Page (Soft Keys

must be off before the call is started).

2. Elapsed time is displayed for 15 seconds after you hang up, and then changes automatically to date/time.

A name or title can be set in memory for each station. When an LCD station is

idle, the name displays on the top line of the LCD. When a station calls an LCD station, the name of the calling station displays on the bottom line of the called station’s LCD.

least Cost Routing (LCR):

When you are making a call via Least Cost Routing (LCR), your display will prompt you to dial a number by displaying “Dial Tel Number”.

As you dial the number, it is shown on your display.

Page 25

Message Waiting:

Message Waiting/Voice Mail:

When you set message waiting at another station, the number of that station is displayed.

When you hang up after setting Message Waiting at another station, a reminder

is shown on the top row of your display. A “+” indicates there are more messages in memory. Press Scroll to rotate through more messages.

The display will show the numbers of up to three stations that have left

messages for you. Four numbers may be stored in message memory (see Recalling Station). The corresponding LCD display example shows: Station 201

has left a message for station 203. A ‘(+I’ indicates there are more messages in memory. Press Scroll to rotate.

When a message waiting voice mail is displayed, a “V” will follow the station

number. A “+” indicates there are more messages in memory. Press Scroll to rotate through more numbers. To answer the message, press Msg to call the station which is displayed.

Off-hook Call Announce:

[,,,,::I:::]

nssl

[,,,,::;:::I

OKMOJ

Overrides:

1. Busy Override

[,.,,::;:::I

mobw

When you off-hook call announce to a busy station (MMM), your LCD displays the number of that station.

When another station (MMM) off-hook call announces to your station, your LCD displays the number of that station.

When you activate the Busy Override feature after calling a busy station, the station number and the feature are displayed.

Page 26

2. Executive Override

NO. NNN

MMM

I I

3. Do Not Disturb (DND) Override

MMM DND OVR

EXEC OVRD

NO. MMM

NNN EXEC OVRD

NO. NNN

Your LCD telephone displays the number of a station (MMM) initiating executive override when you are on the telephone. The number will remain displayed until override is disconnected.

When you initiate Executive Override, your LCD telephone displays the number of the station that is overridden (MMM). The station that receives the override displays your station number. The number will remain displayed until the call is ended.

The station you have called (MMM) is in the Do Not Disturb (DND) mode.

When you initiate DND override, the station number (MMM) you have overridden is displayed.

When another station (MMM) overrides DND at your station, its number is displayed. (The display remains until the end of override.)

When DND override is not allowed, “DND OVR DENY” is displayed.

4. Privacy Override

When a station presses a busy Line button to enter an existing conversation, the station that initiates the override displays the CO line identification on the

LCD. The overridden station’s LCD displays the initiating station’s number. (The display remains until the end of the call.) Privacy override does not apply to buttons.

Recalling Station:

When a transferred call goes unanswered, it will recall to the station that

[mj

au-a

transferred it. The display shows the CO line number and the station number to which it was originally transferred.

[DN]

Page 27

Speed Dial Memo:

*ll TOSHIBA

7145833700

Toll Restriction and Traveling Class Override Codes:

Two-CO Line Calls:

1. Tandem

[JA;“:;‘~:,“:lr:,j

2. Conference

NO. NNN

CONF LINE N1

El,,*

EljlY

When using Speed Dial Memo (Mode + 8 + the speed dial number), the name and number are displayed. Press Page to display more.

TOSHIBA is the memo (up to 12 characters).

714 583 3700 is the number (up to 16 digits).

After you access a CO Line and press Cnfmn + # 4 7 to dial a complete toll

restriction override or traveling class code, your LCD display will prompt you to

dial a code.

After you establish a two-Central Office (CO) line conference call and then

release. NI and NZ identify the connected CO lines.

When you are talking with two external parties on two CO lines. NI and NZ

identify the connected CO lines.

Page 28

Page 29

Feature Operation

This chapter provides instructions for LCD telephone features. Consult the

Strata DK280 Digital Telephone User Guide for instructions about features that

apply to both non-LCD and LCD telephones.

Date/Time/Day Adjustment

To Set the Date:

1. Place handset on-hook.

Press a

3. Enter the date.

4. Press Redial.

5. Press Spkr.

To Set the Time:

1. Place handset on-hook.

Press a

3. Enter the time.

4. Press Redial.

Press Spkr.

[DN] + # 6 5 1.

[DN] + # 6 5 2.

This operation is possible from port 00 (usually station 200) or attendant

consoles, and enables you to set the date, time, and day.

Dial year/month/day in the format YYMMDD. Enter a leading 0 for any singledigit month or day.

You will hear a confirmation tone.

Dial hour/minute/second in the 24-hour clock format HHMMSS. Enter a leading 0

for any single digit entered.

You will hear a confirmation tone.

Page 30

To Set the Day:

1. Place handset on-hook.

2. Press a

[DN] +

#653.

3. Enter the day (see codes on the right).

4. Press Redial.

5. Press Spkr.

In the following examples, NNN = Directory Number

which is being forwarded. MMM = the forward-to

number.

1 = Sunday

2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday

You will hear a confirmation tone.

Call Forward Display

When any type of call forward is initiated, the “CALL FORWARD TO” prompt displays on the lower row of the LCD. When your station has call forward set, the

LCD appears as shown in the following examples. For instructions on setting call

forward, refer to the Digital Telephone User Guide.

Call Forward Displays:

1. Call Forward-All Calls

2. Call Forward-Busy

CF-B :NNN-MMM

JAN 26 TUE 01:43

Call Forward-All Calls

If your station is idle or busy and has this feature activated, all calls to it will

forward immediately. The station will not ring. A I’+” indicates more than one

[DN]

is forwarded on your telephone, press Scroll to rotate through all Forwarded

[DN]

displays.

Call Forward-Busy

Calls to your telephone while you are busy on another call or in the Do Not Disturb mode will forward immediately if this feature is set. Calls will ring as normal if your telephone is idle.

Page 31

3. Call Forward-No Answer

Call Forward-No Answer

All calls to your station when set with this feature will forward to a selected station if you fail to answer within a time that you designate.

4. Call Forward-Busy/No Answer

CF-BN:NNN-MMM

JAN 26 TUE 01:43

5. Call Forward-Fixed

6. Call Forward-External

[::iE:: TUE Bl:43]

:‘*,,I

Call Forward-Busy/No Answer

All calls to your station set with this feature will forward immediately to a selected station whenever you are busy on another call or in the Do Not Disturb mode. Calls will also forward if you do not answer the call within a time that you designate.

Call Forward-Fixed

If you activate this feature, all internal, private or Direct Inward Dialed CO line

calls to your station will forward immediately to a station set in system

programming. Your station must be assigned with the Call Forward tobutton in system programming to activate this feature.

Call Forward-External

This feature enables you to forward new incoming calls to a destination outside of the system. Internal calls and transferred calls to your [PDN] will not forward with Call Forward-External, and only incoming calls over CO lines dedicated to

immediate or delay ring only at your station ([PDN], private CO Line, and/or Direct In Dial line calls) will forward. Any of the other Call Forward modes can be

set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

Notes:

1. Central Office (CO) lines that ring at your station only will forward. (CO lines that ring into more than one station will not forward.)

2. CO line calls transferred to your station will forward (except Call Forward-External).

3. Auto Attendant calls to your station will forward (except Call Forward-External).

4. Call forward redirects the station hunt feature.

Page 32

Call Forwarding a Primary and/or Phantom Directory Number

Call Forwarding a Primary or Phantom Directory

Number:

1. Press the

[PhDN]

[PDN]

that you want

to Call Forward.

[iii5ZF-]

1,;,,,

2. Enter a Call Forward Access Code

(# 6 0 I- # 6 0 4).

[pTTGGGE]

Your telephone has a Primary Directory Number

[PDN]

which can only be call

forwarded from your telephone. To set call forward for a Phantom

owner of

[PhDNs].

Your telephone can be programmed to have up to eight

[PhDNs]

can be set to Call Forward by entering a specific access code, but only

four of them can have dedicated message waiting buttons/LEDs.

[PhDNs]

can be independently set for Call Forward-All Calls, Call Forward-Busy,

[DN],

your phone must be programmed as the

[PhDNs].

Up to eight

[PDNs]

and

Call Forward-No Answer, and Call Forward-Busy/No Answer. Calls to your

[PDN]

[PhDN]

will be forwarded to the destination phone number according to

the call forwarding mode you have chosen.

You will hear a steady dial tone and see a steady LED.

#601 Call Forward-All Calls #602 Call Forward-Busy #603 Call Forward-No Answer #604 Call Forward-Busy/No Answer

The dial tone will go silent, and the LED will flash intermittently.

3. Dial the number to which calls will forward.

4. Press Speed Dial and then Spkr.

mm.*

The screen will display the number you are forwarding to and you will hear a

short, steady confirmation tone followed by a pulsing Re-order tone. The LED

will continue to flash intermittently.

The dial tone will go silent and the LED will go off. The LCD will display a

message indicating call forwarding, the call forward type, the Phantom Directory Number that the call is being forwarded from, and the destination number to

which the call is forwarded.

Page 33

To Cancel a Call Forward:

1. Press the

[PhDN]

cancel Call Forwarding on.

2. Dial # 6 0 1.

Press Spkr.

To Park and Park/Page

(Automatic Orbit Selection):

1. While connected to a

calling party, press Park and Page.

[PDN]

you want to

ENTER ORBIT NO.

:<:.,.

You will hear a steady dial tone and see a steady LED light.

The dial tone will go silent, and the LED will flash intermittently. The LED will go off. Call forwarding for the selected

canceled.

[PDN]

[PhDN]

is now

Park/Park and Page

If you have an LCD telephone, you can use code 9 9 9 to let the system automatically select an available orbit when you park a call. The selected orbit number will be shown on your LCD. You can use the Park feature with the Page

feature.

If your telephone does not have a Park in Orbit button, press Cnf/Trn + # 3 3 2 to park the call. If your telephone does not have a Park and Page button, press Cnf/Trn + # 3 3 1 to park and page.

2. Enter 9 9 9 and the system will park the call on an Orbit (9 0 0 -

919).

3. To Page, enter a Page Zone access code (see Table 1) or Directory

Number.

When you press 9 9 9, the system will automatically select the lowest vacant Orbit Number for your parked call.

4 If you pressed Park in Orbit in Step 1, your telephone LCD will display

the orbit number in which the call is parked.

n If you pressed Park and Page in Step 1, you will hear a short burst of dial

tone to prompt you to enter the Page access code. Your telephone LCD will

display the orbit number in which your call is parked.

Page 34

Table

Paging Group and Zone Codes

Paging Group Codes

# 3 1 l-Group A # 3 15-Group E # 3 12-Group B # 3 1 6-Group F # 3 6-Zone B # 3 I E-Group C # 3 14-Group D # 3 1 &-Group H

Enter code # 3 0 to page stations assigned to the All Call Page group. Enter code # 3 9 to page stations assigned to the All Call Page group and

possibly external page zones, depending on system programming.

The LCD will show the 9 9 9 Auto Park entry plus the entered Page Zone number.

The LCD shows the line number which is being held on a particular orbit number.

In this example, Line 2 is held on orbit number 900.

If you do not retrieve the parked call within a specified amount of time, the call

will ring back to your phone. When a parked call recalls and rings back to your

phone, the LCD will show the line or [DN] that is recalling and the orbit number.

# 3 17-Group G # 3 7-Zone C

Paging Zone Codes

# 3 5-Zone A

# 3 &-Zone D

To Retrieve a Parked Call:

1. Press the parked Line

or press Park in Orbit or Park and Page.

2. Enter the Orbit Number or valid [PDN] on which the call is parked. -

Parked Call Retrieval

The Orbit Number is usually provided in the paging announcement. The CO line

LED or [PDN] LED will flash at the in-use rate when the call is picked up or retrieved.

Page 35

TO Display Parked Calls:

Press Mode.

[MOOE

ILN NN ORBIT XXX 1

NO. ]

Press 6 4.

Press Scroll to monitor the next parked call.

r. .i

Park

This feature enables you to monitor (view) the calls that are parked at your station.

If your telephone has an Orbit List button, press it and go to Step 3.

Your telephone must be idle to use the Mode button when displaying the Park Orbit List.

The display shows that Line N N (where N N represents the Line number) is

parked by you on Orbit XXX (where XXX represents the orbit number). The “+I’ sign indicates that there is more than one parked call at your station.

This display indicates that CO Line 003 is parked by you at Orbit 900 (where 900

represents a different Orbit number).

Orbit list Display

[LN 8 ORBIT 901t

To Retrieve Lost Calls:

1. Press ANI Display

[Ti?Ezc-]

Mode + 6 2.

Caller ID Display

DID723

OKOn> -

The first parked call is displayed again, indicating there are only two parked calls at your station.

Retrieve and Auto Dial Lost Calls

The system automatically saves the number for all ANI and Caller ID calls that

ring at your telephone, but are unanswered (abandoned calls). You may view and Auto Dial the saved numbers by following the steps for retrieving lost calls.

The Caller ID lost call displays the telephone number and name (if provided by the Central Office). To see what date and time the Caller ID lost call was

received, press the Page button. This will change the display to the date and time of the call. If desired, press the Page button again to return to the telephone number display.

Page 36

2. Press Scroll to view the saved information on the LCD display.

If your telephone is equipped with a Lost Call Auto Dial button, you may auto dial a saved number by performing any of the following:

H Enter Class/AN1 Information display Mode + 6 2, and choose the number

or name of the lost caller you want to contact.

H Press Pooled Line Crp*, and then Lost Call Auto Dial.

n Press # to delete

information on the LCD display.

n Press * to go back

to previous LCD screen.

3. Press Lost Call Auto Dial.

To Use Station-to-Station Message Waiting:

1. Lift the handset or press a

[DN]

to receive

internal dial tone.

H Press a

[DN]

button, enter the appropriate CO or LCR access code>, then

press Lost Call Auto Dial.

n Press the CO Line button”, and press Lost Call Auto Dial.

Note:

1. The ANI/Caller ID received telephone numbers always include area codes on local calls as well as long distance calls. The DK280 system will always auto dial the digit “1” before the saved, outgoing

telephone number. If your telephone requires an account code be entered before dialing

2. outside telephone numbers, enter the account code after access LCR or a CO line, then press the Lost Call Auto Dial button.

Station-to-Station Message Waiting

If there is no answer (or if the telephone is busy or DND), press the Msg button

(or 7). This causes the Msg LED on the called station to flash. The called station’s LCD displays the calling station’s number. When the returned call is answered, the flashing Msg LED will turn off

2. Dial the desired station number.

3. The calling station user presses the Msg (or 7)

to set the Msg LED on _ the called station.

The

[DNs]

after

SENT

are the

[DNs]

which received your message waiting

indication signal, if you set a message waiting indication signal.

Page 37

4. To answer the Msg LED indication from the

called station, press the flashing Msg button.

5. To clear the Msg LED

that you set on some other telephone’s [DN] from the [DN] that sent the Message Waiting signal, press the [DN]

button, dial the Directory Number that

you set the MW signal

on and press Msg

twice (or 7 7).

Note:

Up to five message waiting displays may be stored on the LCD per each [DN] owned by the telephone ([PDNs] and [PhDNs]). The station [DN] in the display will be called when the flashing Msg (fixed) or [PhDN] Msg

(flexible) button is pressed. To rotate the station numbers, press Scroll.

The fourth message for each [DN] is reserved for the Message Center. The “+” sign on the LCD indicates that more than one message waiting

signal was sent to your telephone.

CALL XXX-YYY+: Indicates which [DN] on your telephone received a message

waiting signal (XXX) and which [DN] sent the message waiting signal (YYY). In

this example, [201] received a message signal from [500].

6. To clear the Msg LED from the [DN] that

received the Message Waiting signal, press the [DN] + # 4 0 9.

This clears all messages recorded to this station.

Voice Mail (VM)

Whenever your station is call forwarded to voice mail, certain digits will automatically be sent to the voice mail unit to direct the call to your mailbox. These codes require storage one time since they remain in memory until changed. They do not have to be stored each time you Call Forward your telephone. Your Primary Directory Number [PDN] and up to four Phantom

Directory Numbers [PhDNs] can be independently Call Forwarded to unique or

to the same voice mailboxes from your telephone. Telephones must be programmed as the owners of a [PhDN] to be able to call

forward the [PhDN] to a voice mailbox number.

Page 38

Assigning a mailbox to store messages:

1. Press a

2. Press # 6 5 6.

[DN].

Assign a Voice Mail Message Mailbox

Press the mailbox for a

voice mailbox on the Toshiba voice mail system.

[DN]

that you want to assign a mailbox number. When you assign a

[DN],

calls to that

[DN]

will be able to forward directly to the

[DN]‘s

656 ID CODE SET

3. Dial the digits (up to 16) and pauses to be sent.

4. Press Redial to store data.

Assigning a mailbox for message retrieval for a

Directory Number:

1. Press a

2. Dial # 6 5 7.

3. Dial the required digits and pauses to be sent.

4. Press Redial to store data.

To Retrieve Messages:

[DN].

The LCD displays the digits and pauses. These digits include special voice mail codes and the systems dial 91 NNN, where NNN is the mailbox number of the in Step 1.

You will hear a confirmation tone.

[DN]

voice mailbox number. For example, for Toshiba voice mail

[DN]

you pressed

Assign Voice Mail Retrieval Digits

When you want to retrieve your messages from voice mail, certain digits will automatically be sent to the voice mail unit to play back your messages.

Press the The LCD displays “6 5 7 ID CODE SET”. The LCD displays the data as it is entered. These digits include special voice

mail codes and the 92NNN, where NNN is the

You will hear a confirmation tone-the LCD displays “DATA PROGRAMMED”.

[DN]

for which you want to retrieve messages.

[DN]

mailbox number. For example, for Toshiba Systems dial

[DN]

mailbox number.

Retrieve Voice Mail Messages

l Press the flashing Msg

button assigned to the

When a voice message is received for a the Msg button/LED to flash.

[DN],

the voice mail system will cause

Page 39

To Clear All Digits:

1. Press a [DN].

2. Dial # 6 5 6 or #657.

3. Press Redial.

To Display Busy Field Status:

1. Press Mode.

Busy Field Display

Your telephone must be idle to use the Mode button when Soft Keys are turned ON.

Note:

The Busy Lamp field (BLF) mode will stop all other displays from

appearing on your telephone LCD.

:_;

[no]

m111

Press 1. 2.

3. Enter the first 1 or 2 digits of a

[DN].

Press #.

4. Press Page to rotate Busy Field groups.

To Exit Any Mode:

1. Press Mode.

2. Press 0.

Enter the first digit of a 3-digit

digit

[DN]

(e.g.,

for 2100).

[DN]

(e.g., 2 for 200) or the first two digits of a 4-

:- ;.

: ..;

‘.:

Mode Exit

The LCD displays “MODE NO.?” Your telephone must be idle to use the Mode

button when Soft Keys are turned ON.

The LCD displays date/day/time.

Page 40

.:.. . . . .

Page 41

Soft Key Operation

The Soft Key feature provides a quick and easy way to access frequently-used features. If the Soft Key feature is activated at your station, abbreviated feature prompts will appear on the LCD above the Mode, Page, and Scroll keys while you are on a call (or you are ringing another station or outside telephone

number). You can access the feature represented by the feature prompt just by

pressing the Mode, Page, and Scroll key beneath the prompt.

If the Soft Key feature is activated at your station, you can still access features

with feature buttons (fixed or flexible) or with access codes. When your telephone is idle, Soft Keys do not display and the Mode, Page,

and Scroll keys function as normal. If your telephone is in use, Soft Key functions replace the Mode, Page, and Scroll functions.

How to Use Soft Keys

This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call. Other features that can be accessed with Soft Keys include Transfer, Paging, and more.

.’

Page 42

Using Soft Keys to Make a Conference Call

1. While on an outside call with CO line (line 3 for this example) your LCD will display the following prompts:

TALK ON LINE 3 TRNS CONF PGE

Mode

0 I I

Note:

Once the Soft Key prompts appear (in this case, the Soft Keys are TRNS, CONF, and PGE for Transfer, Conference, and Page), the

buttons below them now stand for Transfer, Conference, and Page instead of Mode, Page, and Scroll. In the following steps of this example, only the Soft Key displays will be shown since Mode, Page, and Scroll no longer apply while Soft Keys are active.

n If you initiated the call, the “TRNS” prompt will appear 30 seconds after

the first digit of the telephone number is dialed-the “ABR” prompt for Automatic Busy Redial (ABR) will appear during this first 30 seconds (if it does not appear, then this feature was not assigned in system programming). If the call is an incoming call, the “TRNS” prompt will appear immediately when you answer the call.

2. Press the CONF Soft Key to initiate the Conference.

Page

SCKJII

TALK ON LINE 3

TRNS CONF PGE

n The outside call will be placed on hold and the LCD will appear as

follows after you press the CONF Soft Key in Step 2.

Page 43

. . “.-

3. To transfer to a station, press the STA. Soft Key.

LINE OR STATION?

LINE STA.

Whenever the RTRN Soft Key appears, you can terminate the operation

and return to the outside call by pressing the RTRN Soft Key.

4. Dial a station number when the following LCD appears:

RTRN

DIAL STATION NO.

RTRN

5. After you dial the station number (203 in this example), you will see one of the displays below for about three seconds. The display will then change to the display in Step 6.

Called Station (203) has “user name” turned off.

Called station (203) has “user name” turned on.

Page 44

6. After three seconds the user’s name (or number) is replaced with the following display and you can voice announce to station 203:

ANNOUNCE TO 203 TRNS RING RTRN

or, when in TONE mode the following is displayed:

RINGING 203

MESG TALK RTRN

W You could stop the called station voice announce and make station 203

ring by pressing the RING Soft Key.

n Instead of proceeding with the Conference, you could transfer the call by

pressing the TRNS Soft Key.

H You could terminate the operation and return to the outside call by

pressing the RTRN Soft Key.

7. The LCD will appear as follows after the called station answers. Your station is connected to Station 203 and the outside call remains on hold. Press the JOIN Soft Key to join all parties in a Conference.

TALK WITH 203 TRNS JOIN RTRN

H Instead of proceeding with the Conference, you could transfer the call by

pressing the TRNS Soft Key.

n You could terminate the operation and return to the outside call by

pressing the RTRN Soft Key.

Page 45

8. The LCD will appear as follows after you press the JOIN Soft Key in Step 5 and all parties will be conferenced.

LN3t203 EXIT CONF

H “LN 3 + 203” indicates that you are in a Conference with CO line 3 and

Station 203.

n You can exit the Conference and the other parties will remain connected

if you press the EXIT Soft Key.

H You can add another station or CO line by pressing the CONF Soft Key.

Note: If the Soft Key feature is activated at your station, incoming call information will not display on your LCD while your station is busy. To display this information, you must either disconnect the existing call or

place it on hold.

Soft Key Prompt Definitions

The following list provides definitions of all of the Soft Key prompts that could

appear on your LCD.

TRNS-Press to initiate or complete a Transfer while on an outside call. TRNS can cause an immediate or announced transfer, depending on how the feature is

set in system programming. After initializing transfer, pressing TRNS again will complete the transfer.

CONF-Press to initiate or complete a conference.

PGE-Press to park an outside call and to gain access to a menu of page

options.

RING-Press to make a called station ring when making a voice announce call

to the station. TALK-Press to make a voice announcement to a called station that is ringing.

MESG-Press to set a message waiting indication at a busy or unanswered

station. OVRD-Press to gain access to override options or to override a station that is

busy or in the Do Not Disturb mode.

BUSY-(Busy Override) Press to send a call-waiting tone to a busy station.

Page 46

To activate Soft Keys at your station:

EXEC-(Executive Override) Press to break into the conversation of a busy

called station. ACB-Press to activate Automatic Callback after reaching a busy station, CO

line, or CO Line group.

ABR-Press to activate Automatic Busy Redial after dialing a busy outside telephone number.

RLS-Press to disconnect a call and to return to the idle state. RTRN-Press to terminate a feature operation and to return to a previously

displayed state.

LINE-Press to add a CO line to an existing call while in the Conference mode.

The LCD will prompt you to access a CO line after you press this key. STA.-Press to add a station to an existing call while in the Conference mode.

The LCD will prompt you to dial a station number after you press this key. JOIN-Press while on a conference call to join all parties to a conference.

EXIT-Press to exit from a conference and to leave the remaining parties

connected.

Soft Key Activation

1. Make sure your telephone is idle. Do

not lift the handset.

Press the below the LCD.

Press 7 1.

Mode

Your telephone must be idle before you follow the steps on the left to activate or deactivate the Soft Key feature at your station.

key

Soft Keys are now activated and the appropriate feature prompts will display when your phone is in use. The Soft Key feature will remain on until you turn it off. In short, you can perform numerous telephone functions and the Soft Keys

will not be cancelled unless you deactivate them.

Page 47

To deactivate Soft Keys at

your station:

Soft Key Deactivation

1. Make sure your telephone is idle. Do not lift the handset.

2. Press the Mode key below the LCD.

3. Press 7 0.

Your telephone must be idle before you follow the steps on the left to activate or deactivate the Soft Key feature at your station.

Once you deactivate the Soft Keys, the feature prompts will no longer appear on the telephone display.

Page 48

: : .

Page 49

Messages and Memos

The LCD on your telephone can be used to send or receive messages to or from other LCD telephone users. It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and

memos can also be set to display with speed dial numbers and timed reminders.

To Store a Message in Memory:

1. Press LCD Msg Select

- or -

rPDN1 + # 6 8.

2. Enter the two-digit message number to be stored.

3. Use the Recording a Message procedure to

enter the message characters.

4. Press the LCD Msg Select (or Spkr).

Storing a Message in Memory

The LCD Msg Select LED flashes.

Personal message (10 w 19); system message (60 w 99 port 00 only). The current message, if any, will be displayed.

The LCD Msg Select LED lights steadily, and the LCD displays the message. The message will now be stored in system memory.

Page 50

Recording a Message

Recording a Message, Name, or Memo

Use this procedure to enter the characters of a personal message (10 m 19) or system message (60 N message, or to edit and set a new message. After calling up a message on your

display (see Storing a Message in Memory, Steps 1 and 2 on the previous page),

perform one of the following procedures:

99, Station 200 only), to add to a preprogrammed

To Record a Message:

1. Press the # button to access alpha characters. Refer to Figure 4 for an

explanation of the dial

pad buttons.

2. Press * or 1 to move the cursor (-) to the desired position (the left edge of the display for a new message, or two spaces to the right of the preprogrammed message to add information).

Press the button that

3. has the letter you want

to enter. Use the 0

button to shift from letter to letter on the

button.

1 button moves cursor to the right

the alpha mode)

0 button is used to shift between the three letters on each

alpha button (also used to access special characters)

Figure 4 Dial Pad Information

For example: If you press 3, a “D” is displayed. By pressing 0, the

Each button has three

letters that are used in

“D” is

changed to “E”. By pressing 0 again, the “E” is changed to “F”. Press 0 again and the “F” changes to “D”. To enter a space, press 1.

4. If you want to enter a number, press the # _

button to change to numeric characters. Press the # button again to return to alpha characters.

Numbers are also entered on the dialpad.

Page 51

.:-

5. The following special

i:.~- i ,:

characters are set by pressing 1 and then

pressing 0 to step through the available characters: Q, Z, :, -, +, /.

Preprogramming System Messages

System messages can only be programmed or permanently changed at port 000, station number (usually 200). Five preprogrammed messages are automatically stored in memory when the Alphanumeric Messaging with LCD feature is initialized.

60) OUT TO LUNCH

61) IN A MEETING

62) CALL

63) BACK AT

64) RETURN ON

You can use these messages and add 3.5 more messages designed specifically for your system, or you can overwrite the initialized messages and program up to

10 of your own. Any messages programmed at port 000 will remain in memory until canceled from port 000 or until the system is reinitialized. After reinitialization, only the original five messages will remain in memory. System messages are written and stored in memory as explained in Storing a Message.

/. . .

,,. : :

1: .,..

Adding to Preprogrammed Messages

When you select a message, it appears on your station display. A cursor (-) also appears immediately to the right of the last letter in the message. You can now input additional information (up to a total of 32 digits for each message). Some system messages may expect you to add more information. For example:

1. CALL q Add a station or outside telephone number.

2. BACK AT

n Add the time you will return.

3. RETURN AT n Add the date you will return.

Note: Refer to Recording a Message for adding to a preprogrammed message.

Page 52

. . .~.

::: . .

To Create an LCD Message for Phones that Call Yours:

1. Press the LCD Msg Select

- or -

Messaging

Calling Station Messaging

You can set a message that will appear on the LCD of telephones that call your telephone by following the instructions on the left.

press a

[PDN] +

# 6 8).

[iLiZ--]

W>.‘>

2. Dial the number of the

message you want.

3. Press LCD Msg Select

- or -

Spkr.

To Cancel a Message that

Has Been Set at Your Station:

l Press LCD Msg

Select.

- or -

The LCD Msg Select LED flashes, and the LCD displays “MSG NO.?”

Personal message (10

N 19) and system message (60 = 99). The selected message is displayed. (To add to this message, use the procedure for “Recording A Message,” found earlier in this chapter.)

The LCD Msg Select LED lights continuously, and the selected message will be set. The message will be sent to LCD telephones that call your telephone. If you

have CF set on your telephone, press the Page button to display the message instead of CF.

Canceling a Calling Station Message

The LCD Msg Select LED goes out.

1. Press a

[PDN] + # 6 8.

2. Press Spkr.

The LED lights. The LED goes out. A personal message (10

Y 19) will remain stored in memory.

Page 53

Setting/Changing Calling Station Messages

You can set a completely new, personalized message by overwriting any of the existing preprogrammed messages. To do this, simply call up one of the

messages as explained previously. When the cursor appears to the right of the message, shift it to the left margin and write your new message over the preprogrammed one. The new message will remain on your station until

canceled. It will then be erased and the original preprogrammed message will be

restored.

Notes:

1. Refer to Recording a Message for leaving a new message at your station.

2. Messages will remain in memory until changed. The preprogrammed messages are never erased; only the user-added

messages are erased.

Storing LCD Name/Number Display

This feature allows you to use your telephone to store a title (such as your name, telephone number, location, etc.) in system memory. This title (e.g., LOBBY) will display on your station’s LCD while it is idle, and it will appear at other stations’ LCDs when they are called from your station. Your name will display on other telephone LCDs when they are used to call your telephone (Soft Keys must be turned on).

To Enter Name/Number Information:

1. Press a

#621.

2. Enter the new information via the dial

pad.

[DN] +

Name display information for non-LCD telephones or voice mail/auto attendant devices may be stored from station 200. When name/number is recorded for

non-LCD telephones or other devices, their name/number is displayed on LCD

telephones when called.

Current information will appear on the lower line of the LCD.

Refer to “Recording a Message” earlier in this chapter for dialpad instructions. Up to 16 characters can be recorded. It is recommended that you enter the station number along with the user’s name (as shown in Step 3).

Page 54

3. Press Spkr.

To Clear Name/Number

Display:

The new information is stored and will appear on the top line of the display. For example, if you entered “TOSHIBA EXT. 200”, that will appear above the date/day/time on the display.

1. Press a

[DN] +

#620.

2. Press Spkr. During clear:

After clear:

To Erase Name/Number

Information:

1. Press a

[DN] +

#621.

You will hear a confirmation tone, then a busy tone.

Notes:

When user name is set, your title will appear on the LCD during

1. direct, forwarded, and hunted calls. On override or OCA calls, the LCD will not display the title.

After a name is cleared, it may be redisplayed at any time by

2. pressing a

[DN] + # 6 2 1.

3. A name is displaced by message and call forward settings if they are set.

Current information will appear on the lower line of the LCD.

2. Press 1 in the alpha mode to enter blanks.

3. Press Spkr.

To erase name/number information from memory, enter blanks at the ‘User Name” prompt. Refer to “Recording a Message” earlier in this chapter for more information.

The erased name/number information should be gone.

;, :

Page 55

To Enter Name/Number

Information for Other Stations/Devices

1. Turn off Soft Keys by pressing Mode + 7 0,

when your telephone is

idle.

Entering Name/Number information for other stations or devices is only allowed

.‘.

from Station 200.

2. Press a

[DN] +

#6Zl.

r”““““l

3. Press Page.

4. Dial the

[PDN]

station for which the

name/number information is to be recorded.

[iiixz-]

5. Press Page.

lystn

Current information for station 200 will appear on the lower line of the LCD.

EIOlj

In this particular display, “EKT” stands for the Primary Directory Number of the

digital, electronic or standard telephone.

EmI-

of the

o.aiy

“USER NAME?” will appear on the upper line of the LCD, and current information

for station NNN will appear on the lower line of the LCD.

mm-s>

6. Enter the new information via the dial pad (refer to Recording a Message for method).

7. Press the Spkr button.

Up to 16 characters can be recorded. It is recommended that you enter the station number along with the user’s name.

The new information is stored and appears on the top line of station NNN’s LCD. Station 200’s LCD returns to the normal idle display.

Page 56

8. Repeat Steps 2 m 7 to enter more names/numbers.

9. To turn Soft Keys on again, press Mode +

7 1 when your telephone is idle.

To Erase Other Station’s

Name/Number Display:

) From station 200,

repeat Steps 1 through 6 of the previous procedure and press 1, in the alpha mode in

Step 5.

Notes:

1. To erase the name/number information of another station from station 200, repeat Steps I

- 6 above and enter blanks in Step 5.

Blanks are entered by pressing 1 in the alpha mode.

2. Station NNN may set and clear the NAME/NUMBER feature anytime:

R Set: Press a n Clear: Press a

[DN] + # 6 2

[DN]

+ # 6 2 0. “Clear” eliminates the display

when calling, but does not erase it from memory.

Speed Dial Memo

This feature allows you to program a 12-character name for each of his/her 40 personal speed dial numbers. The memo pad of names may be stepped through

to select the appropriate party. Memos may also be added to the 40 or 100

system speed dial codes, depending on your system’s size, via the station connected to port 000, station number

(usually 200).

To Program Speed Dial Names and Numbers:

1. Press Redial, then press Speed Dial.

2. Dial the desired speed dial code.

[i-zzJ

/<OZY

3. Press Mode.

Press SDS or * if your telephone is not equipped with a Speed Dial button.

NN or NNN = Speed Dial Code. (10 w 49 from any station) or (60 m 99 or 600 699, depending on your particular system size, from station 200 only)

If a name was previously stored on this code, it will display on the top line of the LCD.

Page 57

4. Enter the name or memo (refer to

Recording a Message

for method).

The name will appear on the bottom line of the LCD as you enter it.

5. Press Mode.

6. Enter the desired telephone number (16

digits maximum).

7. Press Redial to record

data in memory.

To Dial a Speed Dial

Number:

Press Mode when

telephone is idle.

Dial 8 NN or NNN.

Press Page to scan the directory for the appropriate

number/memo.

Press any available

Line button

The number will appear on the top line of the LCD as you enter it.

The name can be up to 12 characters.

The LCD displays “MODE NO.?“.

The speed dial number appears with name or memo. NN or NNN = personal or system speed dial codes. Personal speed dial code numbers are 10 m 49, and system numbers, stored from station 200 only, are 60 N 99 or 600 * 699, depending on your system size.

: :

- or -

press

[DN]

and press the CO line access code.

The number is dialed.

Page 58

-.-

‘_

To Check a Speed Dial

Number:

1. Press Mode + 8 when telephone is idle.

:: :.

. . . . .

Note:

The station must be enabled via system programming for LCD message

memory

2. Dial a two-digit speed dial number.

3. Press Page to scan the directory for the

appropriate number/memo.

To Set a Timed Reminder with Memo:

Press a

Dial a three-digit

[DN].

reminder number

(# 6 0 5 - # 6 0 9).

Enter the desired time for the message to be displayed.

Personal speed dial number (10 * 49) or system number (600 N 699).

If the number is longer than 16 digits, a ‘(+‘I will appear in the far right corner of

the display. Press Scroll to display the remaining digits.

Timed Reminders with Memo

This feature allows five separate messages to be set at each LCD station. These

messages will be displayed at the times (hour and minute) set by the station user. They can either be displayed just once or repeated on a daily basis.

The message time must be in 24-hour clock format (i.e., HHMM).

Dial 0 if the message is to be repeated every day, or 1 if it is a onetime message only.

Enter the desired

message number, or 00

if no message should

Personal message (10 m 19) and system (60 m 99). The message does not display when setting a timed reminder-it displays when the reminder activates. Messages are set using the Record a Message method.

be stored.

Press Redial to record the data in memory.

The LCD displays “DATA PROGRAMMED”. You will hear a confirmation tone. The message will be displayed at the specified time, and a beeping tone will be heard for 30 seconds (or until it is canceled by pressing Mode + 0).

Page 59

To Set a Called Station Message:

Press

MODE + 7 0

ensure that Soft Keys are off.

2. Dial the station Directory Number

(station does not answer or is busy).

Message Sending

The Alphanumeric Messaging feature on your LCD digital telephone enables you

to set short text (up to 32 characters) at your station to ensure that you do not

miss important calls. Any station may record a message; however, only stations

with the LCD are able to display messages. Stations that do not use Soft Keys

(Soft Keys Off: Mode + 7 0) may send messages “live” to other LCD station users. To record messages, see the Recording a Message section in this guide.

Your system has up to 40 preprogrammed messages that may be sent to other

LCD digital or electronic telephones. In order to leave a personalized message at

your station, you can temporarily add or change any of these messages.

Some stations may record and save up to 10 personal messages to be used for all types of station messaging. This is a station option that is enabled in system programming.

Called Station Messaging

Your station number and a message indication may be sent to another LCD station. When that station responds, it will receive the message. Soft Keys must be off (Mode + 7 0) at the sending station for this feature to operate.

3. Press Mode.

4. Press 4.

5. Enter the desired message number.

6. Press Msg.

7. Press Spkr or hang up

to release.

The LCD displays “MODE?“. The LCD displays “MW TO STNNN MSG NO?“.

Personal message (IO * 19), system message (60 = 99). The LCD displays the message.

“CALL XXX-YYYM” is displayed at the called station and the Msg LED flashes; “SENT MMM” is displayed at your station. XXX = the called

[PDN]

of the station that sent the message, M indicates that a message has

[DN], YYY =

the

been sent.

Page 60

To Receive a Called Station Message:

) Press the Msg button.

To Set a “Called Station” Message for Another Station or Group of Stations:

1. Press Mode.

2. Press 9 4.

3. Dial the “destination” Directory Number (or enter # 3 Ofor all stations, or # 3 1 # 3 8 for groups).

4. Press Page.

5. Dial the “originating”

[PDN].

6. Press Page.

7. Enter the desired message’s number.

Press these buttons when your telephone Msg LED is flashing

Group Called Station Messaging

This feature allows a station to set a Called Station Message for a group of stations.

The LCD displays “MODE?” The LCD displays “MODE 94 DEST EKT NO. NNN?“. The LCD displays “MODE 94 DEST EKT NO.NNN” or the Station Group number.

Enter #30 for all call page stations, or #31

of stations. Station groups correspond to the same stations that are in respective Page

groups assigned in system programming. The LCD displays “MODE 94 ORG EKT NO.?” Your number or another station number. The LCD displays “MODE 94 ORG EKT

NO.NN”. The LCD displays “MSG NO.?“. The LCD displays the message.

- #38 to send the message to a group

8. Press Page.

9. Press Mode. IO. Press 0.

To Receive a Called Station

Message:

l Press Msg.

The LCD displays “MSG NO.?“. The LCD displays “MODE NO.?“. At originating station, the LCD displays date/day/time, and then displays “SENT

NNNM”. At the destination station, the LCD displays the originating station number and a message indication.

Page 61

To Set a Calling Station Message for Another Station:

I. Press Mode when

your telephone is idle.

2. Press 9 5.

Remote Calling Station Messaging

The LCD displays “MODE?”

3. Dial the destination

[PDN].

4. Press Page.

5. Enter the desired message number.

6. Press Page.

7. Press Mode.

8. Press 0.

To Send a Message to a

Busy Station:

The LCD displays “MODE 95 DEST EKT NO.NNN.” This is the

[PDN]

to which

the Calling Station message will be set. The LCD displays “MSG NO.?“. The LCD displays the message.

The LCD displays “MSG NO.?“.

Note: Remote calling station messaging allows you to set a calling station message for only one station at a time.

The LCD displays “MODE NO.?“. Your LCD shows the time and date. The message is displayed at the

“destination” station. Any station calling the “destination” station receives the message.

Busy Station Messaging

When reaching a busy LCD station, a message can be sent to that station (an audible tone will be heard). The busy station may also return a message to the calling station’s LCD. The two stations may continue this procedure to carry on a “silent” conversation. Soft Keys must be off (Mode + 7 0) at the sending and receiving stations for this feature to operate.

1. Call the desired station

2. Press Mode.

3. Press 2.

4. Enter the desired message number.

Listen for a busy tone. The LCD displays “MODE NO.?“. The LCD displays “OVER TO STNN MSG NO?“.

Personal message (10 - 19) and system message (60 - 99). The LCD displays the message.

Page 62

5. Press Page.

To Return a Busy Station

Message:

The LCD displays “MSG SEND”. The destination station beeps four times and the message is displayed for 30 seconds, or until the originating station hangs

up.

Return a Busy Station Message

You can return a Busy Station message after receiving a Busy Station message by following the steps on the left.

1. Press Mode.

2. Press 2.

3. Enter the desired message number.

4. Press Page.

The LCD displays “MODE NO?“. The LCD displays “OVER TO STNN MSG NO?“.

Personal message (10 - 19) and system message (60 - 99). The LCD displays

the message. The LCD displays “MSG SEND”.

Page 63

Index

20-button digital speakerphone

with liquid crystal display, 2

account codes, 5 alphanumeric messages, 8 ANI, 4, 6, 12,25-26 auto dial lost calls, 25 auto busy redial, 7 automatic callback, 7-8, 36 automatic line selection, 8

busy field, 3-4, 8, 29 busy lamp field, 1, 29 busy override, 15, 35 busy station messaging, 4, 5

return a busy station

message, 52

call forward, 3, 9, 20-23, 27, 44

all calls, 9-10, 22

for [DNs], 9

for [PhDNs], 9 busy, 9-10, 22 busy/no answer, IO, 21 call forward-external, 21

call forward-fixed, 9 call forwarding a primary

and/or phantom directory

number, 9, 21, 22 cancel a call forward, 23 no answer, g-10,21 settings, 9, 44

call park/park and page, 23-24

paging group and zone codes,

parked call retrieval, 24

call pickup, 10 caller ID, 4, 6-7, 10, 25-26 calling number-internal, 10 calling station messaging, 4, 42,

camped-on CO call, 11

CO line identification, 1, 10, 16 CO line number, 8, 11, 16 conference, 17, 32 conventions, iv

date/time, 12 date/time/day adjustment, 19 dialed number, 3, 6-7, 11-12, 14

DNIS, 4, 6, 12-13 dialpad information, 40

directory number display, 13 [DN], 7-9, 12-13, 16, 19-20,22,

24,26-29,43-49 Do Not Disturb (DND) override, 16 door phone/monitor, 13

elapsed time, 3, 12, 14 executive override, 16, 36

group called station messaging,

incoming CO call, 11

LCD function overview, 5

condition creating display, 5

LCD name/number display, 14

least cost routing, 14 liquid crystal display, 5 lost call, 4, 25-26

message sending, 49

busy station messaging, 4,

:/ y:

Page 64

called station messaging, 4,

49-50

group called station

messaging, 50

remote calling station

messaging, 4, 51

return a busy station

message, 52

message waiting, 4, 15, 22,

26-27,35

messages and memos, 39-52

adding to preprogrammed

message, 41

calling station messaging, 4,

42,51

canceling a calling station

message, 42 group called station, 50 preprogramming system

messages, 41

recording a message, 39-45,

47,49

remote calling station

messaging, 4, 51

setting/changing calling

station messages, 43

storing a message in memory,

39-40

storing LCD name/number

display, 43

system messages, 4,41

mode, 1, 3-4, 6, 8, 12, 16-17,

20-22,25-26,29,31-32,34-37,

44-52

definitions, 3-4

msg, 15,26-28,39,42,49-52

off-hook call announce, 15 override, 15-l 7, 35-36, 44

Page button, 3, 6, 8, 12, 14, 17,

23-25, 29, 31-32, 35, 40, 42, 45, 47-48,50-52

paging group and zone codes,

23-24 park/park and page, 23-24 parked call retrieval, 24 park orbit list display, 25 [PDN], 8-10, 13, 21-24, 27,39,

42,45,49-51

[PhDN], 8, IO, 22-23,27

preprogramming system

messages, 41

adding to preprogrammed

messages, 41

privacy override, 16

redial, 7, 12, 19-20, 28-29, 32, 36,

46-48 recalling station, 15-l 6 recording a message, 39-45, 47,

recording a message, name, or

memo, 40 retrieve and auto dial lost calls, 25 retrieve voice mail messages, 28

scroll, 1, 3-4, 9-10, 15, 20, 25-27,

31-32, 48

[SW, 8

SDS button, 46

soft keys, 1, 4-5, 12, 14, 29,

31-32,36-37,43,45-46,49,51

soft key prompt, 35

activation, 36 deactivation, 37 definitions, 3-4, 35

speed dial, 1, 3-5, 17, 22, 39,

46-48 speed dial memo, 1, 17, 46 Spkr, 7, 19-20,22-23,39,42,

44-45,49 station-to-station message waiting,

storing a message in memory,

39-40

timed reminders, 1, 3, 39, 48

toll restriction, 17 transferred CO call, 11 traveling class override codes, 17 two-CO line calls, 17

verified forced account code, 5 verified voluntary account code, 5 voice mail, 15, 27-28, 43

assign a voice mail message

mailbox, 28

assign voice mail retrieval

digits, 28

Page 65

TOSHIBA

Toshiba America Information Systems, In-. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA

92718

Item Number: 4 0 1 6 1 10

D26-UG-DKTLCDR,a