Toshiba DK 2000 User Manual

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Telecommunication Systems Division

Digital Business Telephone Systems

Digital Telephone

User Guide

(includes LCD, Add-on Module, and Direct Station Selection Console)

June 2000

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-UG-DKTEL-VD 4016168

Version D.1, June 2000 Version D, August 1999 Version C.1, May 1999 Version C, April 1998 Version B, October 1997 Version A, September 1996

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Introduction

Organization..................................................................................................................... viii

How to Use This Guide.................................................................................................... viii

Action/Response...............................................................................................................x

Related Documents/Media...................................................................................................x

Chapter 1 – The Grand Tour

Digital Telephone Models....................................................................................................2

Buttons .................................................................................................................................4

Fixed Buttons....................................................................................................................4

Flexible Buttons................................................................................................................6

LCD......................................................................................................................................9

LCD Buttons.....................................................................................................................9

LED Indicators...................................................................................................................10

On-hook/Off-hook .............................................................................................................11

Volume Controls................................................................................................................12

Chapter 2 – Features

Before You Begin ..............................................................................................................15

Automatic Line Selection ...............................................................................................16

Ringing Line Preference.................................................................................................16

Signaling.........................................................................................................................16

Strata DK Digital Telephone 6/00 i

Contents

Chapter 2 – Features

Quick Reference.................................................................................................................17

Making an Internal Call..................................................................................................17

Making an Outside Call..................................................................................................17

Making an Outside Call to an ISDN Trunk....................................................................18

On-Hook Dialing ............................................................................................................19

Answering Calls..............................................................................................................19

Incoming Call Notification.............................................................................................20

Account Code Calls ...........................................................................................................20

Forced Account Codes (Verified/Non-Verified)............................................................20

Voluntary Account Codes (Verified/Non-Verified).......................................................21

Alarm Reset .......................................................................................................................22

Alert Signaling...................................................................................................................22

Attendant Console Calling.................................................................................................23

Automatic Busy Redial (ABR) ..........................................................................................23

Automatic Callback (ACB)................................................................................................25

Automatic Hold..................................................................................................................26

BGM Over Telephone Speakers ........................................................................................27

Call Forward ......................................................................................................................27

Call Forward Modes .......................................................................................................28

Using Call Forward Buttons...........................................................................................29

Using Access Codes .......................................................................................................29

LCD Telephones.............................................................................................................29

Call Forward–All Calls...................................................................................................30

Call Forward–Busy.........................................................................................................31

Call Forward–No Answer...............................................................................................31

Call Forward–Busy/No Answer .....................................................................................32

Call Forward–Fixed........................................................................................................33

Call Forward—External..................................................................................................34

Call Park Orbits..................................................................................................................36

Call Park and Page.............................................................................................................38

Call Pickup.........................................................................................................................40

[DN] Pickup....................................................................................................................40

Directed Call Pickup.......................................................................................................40

Group Pickup..................................................................................................................41

Page/Internal Call Pickup ...............................................................................................42

Call Transfer with Camp-on ..............................................................................................42

ii Strata DK Digital Telephone 6/00

Contents

Chapter 2 – Features

Call Waiting.......................................................................................................................44

Conference Calls................................................................................................................45

Date/Time/Day Adjustment...............................................................................................46

Direct Inward System Access (DISA) ...............................................................................46

DISA Calls - Internal.....................................................................................................46

DISA Calls - External....................................................................................................47

Direct Station Selection (DSS) Buttons (Hotline) .............................................................48

Do Not Disturb (DND) ......................................................................................................48

Door Lock(s)......................................................................................................................49

Door Phone(s) ....................................................................................................................50

DTMF Tone Dialing with * and # .....................................................................................52

Emergency Ringdown/Hotline Service..............................................................................53

Group Listening .................................................................................................................53

Handsfree Answerback ......................................................................................................54

Handsfree Monitoring........................................................................................................55

ISDN Outgoing Calling .....................................................................................................56

Subaddress ......................................................................................................................56

Message Waiting................................................................................................................57

Message Waiting Light on [PDN]..................................................................................57

Message Waiting Light on [PhDN/MW]........................................................................59

Message Waiting Light on Another Telephone..............................................................59

Microphone Cut-Off ..........................................................................................................60

Off-hook Call Announce (OCA) .......................................................................................60

HS-OCA .........................................................................................................................62

SP-OCA ..........................................................................................................................62

Override Calls ....................................................................................................................63

Busy Override.................................................................................................................64

Do Not Disturb Override ................................................................................................64

Executive Override.........................................................................................................64

Privacy Override.............................................................................................................65

Toll Restriction Override................................................................................................65

Page Announcements.........................................................................................................66

All Call Page...................................................................................................................66

Privacy On-Line.................................................................................................................67

Privacy Release..................................................................................................................67

Release and Answer...........................................................................................................68

Saved Number Redial ........................................................................................................68

Strata DK Digital Telephone 6/00 iii

Contents

Chapter 3 – LCD Operation

Speakerphone.....................................................................................................................69

Speed Dial..........................................................................................................................70

Speed Dial–Advanced Features .........................................................................................72

Feature Access Codes.....................................................................................................72

Speed Dial Pause and Flash Storage...............................................................................75

Speed Dial Number Linking...........................................................................................75

Chain Dialing Speed Dial Numbers ...............................................................................77

Timed Reminders...............................................................................................................78

Tone/Pulse Dialing.............................................................................................................80

Two (Tandem) CO Line Connection .................................................................................80

[DN] Button....................................................................................................................80

CO Buttons .....................................................................................................................81

Supervision .....................................................................................................................83

Voice Mail Integration.......................................................................................................84

Message Mailbox............................................................................................................84

Message Retrieval...........................................................................................................85

Call Forward to Voice Systems......................................................................................87

Chapter 3 – LCD Operation

Control Buttons..................................................................................................................90

Soft Keys............................................................................................................................91

Soft Key Display.............................................................................................................92

How to Use Soft Keys ....................................................................................................92

Soft Key Prompts............................................................................................................95

Busy Lamp Field (BLF) Display .......................................................................................96

Caller ID/ANI/DNIS Information Mode ...........................................................................97

DNIS ...............................................................................................................................97

ANI/Caller ID .................................................................................................................97

Call Park Orbit List Display ..............................................................................................99

Retrieve and Auto Dial Lost Calls.....................................................................................99

Messages, Memos, and Name Display ............................................................................101

Messages ..........................................................................................................................103

System Messages 60~64...............................................................................................104

System Messages 65~99...............................................................................................104

Station Messages ..........................................................................................................104

Message Notifications ..................................................................................................107

iv Strata DK Digital Telephone 6/00

Chapter 4 – Full Duplex Speakerphone

Silent Messaging (Busy Station) ..................................................................................110

Memos..............................................................................................................................111

Speed Dial Memos........................................................................................................111

Timed Reminders..........................................................................................................113

Name/Number Display ....................................................................................................113

Chapter 4 – Full Duplex Speakerphone

Dip Switches ....................................................................................................................118

Speech Training Mode..................................................................................................122

Special Button Operation (Button 10)..........................................................................123

Chapter 5 – Add-on Module/DSS Console

DADM .............................................................................................................................125

DSS Console ....................................................................................................................127

[DSS] Button....................................................................................................................128

Features ............................................................................................................................128

Calling a Station ...........................................................................................................128

Transfer to an Idle Station ............................................................................................128

Call Transfer with Camp-on.........................................................................................129

Call Answering (CO Line)............................................................................................130

Speed Dial.....................................................................................................................130

Paging ...........................................................................................................................131

Call Forward Override ([DSS] Override).....................................................................131

Night Transfer...............................................................................................................131

Contents

Appendix A – Access Codes

CO Line Access Codes ....................................................................................................133

Feature Access Codes ......................................................................................................134

Paging Access Codes .......................................................................................................134

Speed Dial Access Codes.................................................................................................136

Strata DK Digital Telephone 6/00 v

Contents

Chapter 5 – Add-on Module/DSS Console

Appendix B – Centrex Application

Flexible Directory Numbering.........................................................................................137

Centrex Feature Buttons ..................................................................................................137

Ringing Repeat.................................................................................................................138

Delayed Ringing ..............................................................................................................138

Appendix C – Button Labels......................................................................................139

Appendix D – International Settings ......................................................................145

Index ....................................................................................................................................147

vi Strata DK Digital Telephone 6/00

Introduction

This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are:

♦ DK14

♦ DK16e/16

♦ DK40i/40

♦ DK424i/DK424/DK280 (Release 3.0 or higher)

Note This user guide incorporates the information in the Strata DK’s Liquid Crystal

Display Digital Telephone User Guide and the Add-on Module and Direct Station Selection Console User Guide. Those guides are discontinued.

Strata DK Digital Telephone 6/00 vii

Introduction

Organization

♦ Chapter 1 – The Grand Tour provides an overview of the equipment, buttons,

Light Emitting Diodes (LEDs), and LCDs.

♦ Chapter 2 – Features describes the available digital telephone features in

alphabetical order. Detailed instructions on using each feature are covered.

♦ Chapter 3 – LCD Operation includes an explanation of the Control button and

Soft Key operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays.

♦ Chapter 4 – Full-duplex Speakerphone describes the DADM and DSS console

features and buttons.

♦ Appendix A – Access Codes provides instructions for programming a sequence

of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

♦ Appendix B – Centrex Application describes the Centrex features which may be

available with your Strata DK system.

♦ Appendix C – Button Labels lists the feature button designations of the 2000-

series digital telephone models.

♦ Appendix D – International Settings shows the proper DIP switch settings for

various countries.

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick

Reference Guide.

viii Strata DK Digital Telephone 6/00

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Conventions Description

Elaborates specific items or references other information. Within

Note

Important!

CAUTION!

WARNING!

[DN]

[PDN]

[SDN]

[PhDN]

$ULDO%ROG

Plus (+)

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

➤ Denotes the step in a one-step procedure.

➤

See Figure 10

some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

Alerts you when the given task could cause personal injury or death.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Represents telephone buttons. Shows a multiple PC keyboard or phone button entry. Entries

without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example:

# + 5.

Denotes a procedure.

Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Introduction

How to Use This Guide

Strata DK Digital Telephone 6/00 ix

Introduction

Digital Telephone Models

Feature operations in this guide use the button designations for the 2000-series models.

The following telephone models belong to the 2000-series (see Figure 1 on Page 3):

♦ DKT2010-H (10-button model that enables users to answer internal calls without

lifting the handset)

♦ DKT2010-SD (10-button model equipped with a LCD and a speakerphone which

enables users to make and receive outside and internal calls without lifting the handset)

♦ DKT2020-S (20-button speakerphone model which enables users to make and

receive outside and internal calls without lifting the handset)

♦ DKT2020-SD (20-button speakerphone model equipped with an LCD, and a

speakerphone which enables users to make and receive outside and internal calls without lifting the handset).

♦ DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a

speakerphone, and a jack for an External Microphone).

2 Strata DK Digital Telephone 6/00

Buttons

The Grand Tour

Buttons

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

0539

Fixed Buttons Microphone Location

Figure 1 20-button Digital Speakerphone with LCD

LCD Control/Soft Key Buttons

Flexible Buttons

Strata DK Digital Telephone 6/00 3

The Grand Tour

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ,

5HGLDO, +ROG, &RQI7UQ, 9RO▲, and9RO▼) are standard to every Strata DK 2000-

series telephone (see Table 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily.

Table 1 Fixed Button Definitions

Button Definitions

&QI7UQ

(Conference/

Transfer)



Press to set up conference and transfer calls (see “Conference Calls” on Page

45).

Press once to hold internal or outside calls. The Line LED flashes green at the internal hold rate.

...or press twice to enable Exclusive Hold. The Line LED flashes green at the exclusive hold rate.

Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it.

HOLD LINE 10 JAN 01 SUN 12:19

+ROG

To retrieve a call on hold:

Press /LQH or [DN] which is on hold

...or if the call is on Exclusive Hold, from another station dial  plus your [DN], or dial  plus the CO line number (001~200) that the call is held on.

If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice).

HOLD LINE 201 LINE 10 RECALL

4 Strata DK Digital Telephone 6/00

Table 1 Fixed Button Definitions (continued)

Button Definitions

If the held party hangs up, the call is released and the CO provides a holdrelease signal.

+ROG(continued)

If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. (See

“Automatic Hold” on Page 26.)

A different call can be held on each [DN] or /LQH button on your phone. Each time you press 6FUROO, a different [DN] or /LQH is selected. The selected button’s LED flashes rapidly and your LCD displays information for the call holding on that button (samples shown at right).

Press to toggle the microphone ON/OFF while the telephone is in use. The LED indicates the status of the microphone.

The microphone and accompanying LED are always ON when receiving “voice first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or

0LF

(Microphone)

internal [DN] call.

Each station’s Mic can be set in system programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing.

The Grand Tour

Buttons

CO LINE 02

HOLD

DN 202

HOLD

To talkback to an HS-OCA call, press and hold Mic and talk over your telephone handset/headset. The LED and microphone remain OFF during OCA talkback operation (see “HS-OCA” on Page 62).

Mic functions on Handsfree Answerback and OCA calls for privacy.

0VJ

(Message)

When Msg LED flashes, press 0VJ to call back the station or voice mail device that activated the LED (see “Message Waiting” on Page 57). This is the telephone’s [PDN] message waiting button.

Press the same [DN] or /LQH that you used to dial the original number. Press

5HGLDO

5HGLDO. The last number called is redialed.

If you have Automatic Line Selection, you must first lift the handset.

Strata DK Digital Telephone 6/00 5

The Grand Tour

Buttons

Table 1 Fixed Button Definitions (continued)

Button Definitions

Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker.

6SNU

(Speaker)

▲

9RO 9RO▼

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHG/LQH*US which enable you to directly access outside Central Office (CO) lines. you to access available CO Lines from a group of lines appearing under one button.

If your telephone does not have a access outside CO lines, you can use access codes. For a listing of these codes, see

“Access Codes” on Page 133.

6SNU must be pressed and held down when switching from Handset to Speakerphone mode.

Also selects a line or the internal [PDN] if programmed for auto preference in system programming. Can be used to disconnect on-hook speakerphone calls.

Press to adjust volume levels (see “Volume Controls” on Page 12).

3RROHG/LQH*US enables

/LQH or 3RROHG/LQH*US button and you want to

6 Strata DK Digital Telephone 6/00

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].

Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your [PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of CO Line or [DN] call.

If you have an LCD telephone, you can find out the actual Directory Number of a [DN] button by pressing the [DN] you want to display and dialing

. The number ()

displays.

Table 2 Directory Button Definitions

Button Definitions

[PDN]

Primary Directory

Number

[SDN]

Secondary Directory

Number

[PhDN]

Phantom Directory

Number

Press to answer a call to the Primary Directory Number or to initiate a phone call. The [PDN] is specifically your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN].

A [PDN] of another telephone which appears on your telephone is considered a [SDN]. You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.

Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations. One example of a Phantom Directory Number application is when it is used as a common phone number for an entire department. For instance, when the [PhDN] appears on a group of telephones, such as the Sales Department, it will ring on all of the telephones of the group when it is called. You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message waiting button and mailbox for up to four [PhDNs] on your telephone.

The Grand Tour

Buttons

DN = 210

Strata DK Digital Telephone 6/00 7

The Grand Tour

Buttons

2516

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers [SDNs] of Station 11

Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button.

Station 10's Primary Directory Numbers [PDNs]

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 18 on Page 139 for a list of all the possible feature buttons.

11-1

11-2

10-1

10-2

10-3

Station 10

MW/50

10-1

10-2

10-3

11-1

11-2

Station 11

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

If your telephone has not been programmed for a substitute the

key in any of the procedures that appear in this guide.



6SHHG'LDO button, you can

8 Strata DK Digital Telephone 6/00

LCD

The Grand Tour

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and

Name Display” on Page 101). All display functions occur automatically as call

processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press

6FUROO to advance through the information. Press 3DJH to

switch from the CF display to the User Name display.

All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see

Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while

the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons.

Soft Key and Control Buttons

Soft Key Prompts

CF-A 201-203+

JAN 01 TUE 12: 19

TRNS CONF PGE

Mode Page Scroll

0622

Figure 3 LCD Buttons (with sample Soft Keys)

Strata DK Digital Telephone 6/00 9

The Grand Tour

LED Indicators

Both sets of buttons cannot be active at the same time.

♦ Soft Keys are active when the Soft Keys are turned on and the telephone is active

(on a call).

♦ Control buttons are active when the Soft Keys are turned off and/or the telephone

is idle.

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see

Table 3 ).

Table 3 LED Indicators

Use

Line or [DN] In-Use

(access outside line)

Incoming Call

(while ringing)

Hold (outside line)

If using 3RROHG/LQH indication is only at the station that places the call on hold.

Hold – Consultation

(during consultation/transfer to another station)

Hold – Exclusive (outside line) 10 pulses/second steady

Hold – Recall

(when held call recalls your idle station)

*US, the hold

Your Station (Green) Other Station (Red)

Interval Rates

2 seconds on, 1/8 second off — 1/8 second ON/OFF

1 second on at 10 pulses/second —1 second OFF

4 pulses/second for 1/8 second ON/OFF

10 pulses/second steady

1 second at 2 pulses/second, 1 second at 10 pulses/second

steady

one second ON/OFF

1/2 second ON/OFF

flashes

10 Strata DK Digital Telephone 6/00

Table 3 LED Indicators (continued)

The Grand Tour

On-hook/Off-hook

Use

Hold – Exclusive Recall

Internal Call

(while station ringing)

Busy Station Transfer

(outside call transferred to your busy station from a designated station or AA)

After disconnecting first call... 10 pulses/second 2 pulses/second

Alert Signal .5 seconds 4 seconds

Conference 10 pulses/second steady

Your Station (Green) Other Station (Red)

Interval Rates

1 second at 2 pulses/second, 1 second at 10 pulses/second

Your [PDN] flashes 10 pulses/ second—1 second off

4 pulses/second, 1/8 second ON/ OFF

steady

[SDN] red flashing or green ringing

3/4 second on, 1/8 second OFF

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that

the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted.

Strata DK Digital Telephone 6/00 11

The Grand Tour

Volume Controls

Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels.

You must hold down either button ( volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle.

The method for changing feature volume varies. Some features can be adjusted using only the

9RO ▲/9RO ▼ (see Tab l e 4) and others require additional buttons (see Tab l e 5

on Page 13).

Table 4 Using only Vol ▲/Vol ▼

Feature

Ring Tone Volume/Incoming Handsfree Answerback and Speaker OCA

Handset Receiver Off-hook

Phone Status

On-hook,

Idle

9RO ▲/9RO ▼) for at least 1/8 second for any

Comments

Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN].

After a call is terminated and the handset is on-hook, the volume level returns to the “original” level for the next call. This “original” level can be adjusted to higher/lower in system programming.

12 Strata DK Digital Telephone 6/00

Table 5 Using Vol ▲/Vol ▼ with Other Buttons

The Grand Tour

Volume Controls

Feature

Microphone Sensitivity

Handset/Headset Call Waiting Tone

Muted Tone Burst

Tone sent for Busy or DND Override, Call Transfer with Camp-on, etc.

Ringing, Handsfree Answerback, and Speaker OCA.

Speaker

Phone Status

On-hook/

Off-hook

On-hook/

Off-hook

On-hook/

Off-hook

On-hook

On-hook,

idle

Press Comments

The Mic LED flashes about six times While pressing, hold 0LF and 9RO ▲9RO▼ for three seconds.

While pressing, hold 5HGLDO and

9RO ▲

While pressing, hold 5HGLDO and

9RO ▼

[DN] followed by

 then

▲/9RO▼

9RO

 followed by 9RO

▲/9RO▼

[DN] followed by

▲/9RO▼

9RO

while setting the sensitivity. When the

microphone is set for the lowest or

normal sensitivity, the Mic LED lights

steady when the telephone is busy on a

speakerphone call.

The tones are received over the

handset/headset and speaker.

The tones are received over the

speaker.



You hear the muted tone for 15 seconds

or until disconnected by pressing 6SNU.

Your phone rings for 15 seconds or until

disconnected by pressing 6SNU.

Enables you to check if you can hear

ringing at a distance from your

telephone.

After you press a [DN], you hear dial

tone.

Adjusts Internal and CO Dial Tone,

Background Music.

Strata DK Digital Telephone 6/00 13

The Grand Tour

Volume Controls

14 Strata DK Digital Telephone 6/00

Features 2

This chapter lists all the digital telephone features in alphabetical order beginning on

Page 20. These features can be performed on 2000-series digital telephones equipped

with or without LCDs. Features which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if your telephone has tone or voice first signaling when you receive an internal call:

♦ Tone Signaling rings.

♦ Voice First Signaling does not ring; instead you hear a long tone, then the caller’s

voice.

Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone.

Strata DK Digital Telephone 6/00 15

Features

Before You Begin

Automatic Line Selection

Yo u have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number ( line (sample shown at right).

➤ Lift the handset or press 6SNU.

You do not have Automatic Line Selection, if you hear silence.

➤ Press an available [DN] or /LQH before dialing.

Ringing Line Preference

Yo u have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing have to press the button associated with the ringing call (flashing LED) to answer the call.

If your telephone does not have Automatic Line Selection, press the flashing [DN] or

/LQH first, before using the handset or 6SNU.

Signaling

If you hear a long tone, followed by a caller’s voice, you have Voi ce First Signaling.

➤ Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or

NO. 201

USING LINE 11

201) and the seized CO

6SNU. You do not have Ringing Line Preference, if you

6SNU.

If you hear successive ring tones, you have Ton e First Signaling.

➤ Lift the handset or press 6SNU.

Note You can change to the alternate signaling method when making a call on a

call-by-call basis by pressing

 after dialing an internal telephone number.

16 Strata DK Digital Telephone 6/00

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

1. Lift the handset or press

6SNU

...or if you do not have Automatic Line Selection, press a [DN].

Features

Quick Reference

2. Dial a directory number (

201).

3. When finished with the call, hang up or

6SNU.

press

Making an Outside Call

1. Lift the handset or

6SNU

press

...or if you do not have Automatic Line Selection, you must also:

NO. 203

201

NO. 203

USING LINE 6

Strata DK Digital Telephone 6/00 17

Features

Quick Reference

press /LQH

...or

3RROHG/LQH

*US

...or [DN], then enter a CO line or line group access code (see “CO Line Access

Codes” on Page 133).

2. Dial the telephone number.

The LED flashes green and the digits are displayed as you dial.

The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/time display.

3. When finished with the call, hang up or press

6SNU.

Making an Outside Call to an ISDN Trunk

1. Access an outside CO line

2. Dial the number.

3. Press 6WDUW. The dialed digits will not be sent until you press this

button or until the timer expires. See “ISDN Outgoing

Calling” on Page 56 for more information on ISDN

calls.

NO. 203 5551374

NO. 203

00: 13: 23

18 Strata DK Digital Telephone 6/00

On-Hook Dialing

Features

Quick Reference

1. Press

6SNU(if you

have Automatic line selection).

2. Access an outside line and dial a telephone number.

3. Lift the handset when the called party answers.

4. When finished with the call, hang up or

6SNU.

press

Answering Calls

When you receive an incoming call, the LCD displays either the CO line (

... or the station’s [PDN] (

➤ Lift the handset or

press

10)

6SNU

Note If you have a full speakerphone, you do not

have to lift the handset.

LINE 10 RINGING

210).

210 CALLING

The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line.

NO. 203

...or if you do not have Ringing Line

For information on Caller ID/ANI/DNIS LCD displays for incoming calls, see Chapter 3 – LCD Operation.

Preference, press the flashing [DN], or

3RROHG/LQH*US

/LQH,

and lift the handset.

Strata DK Digital Telephone 6/00 19

Features

Account Code Calls

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call.

➤ Press 5HOHDVHDQG$QV

...or hold down the hookswitch for about one second.

Account Code Calls

Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require you enter an Account Code, called a Forced Account Code, before dialing a telephone number.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in system programming or by designated stations.

➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:

1) 911 2) _______ 3) _______

20 Strata DK Digital Telephone 6/00

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are usually optional. They can be entered after accessing a CO line or during a call, to keep track of the call for client billing purposes.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

➤ To dial using a Voluntary Account Code

Features

Account Code Calls

1. After accessing a CO line, press

&RGH

$FFRXQW

...or 6SHHG'LDO+



...or

 if your



telephone does not have a speed dial button.

2. Enter the Account Code.

Your conversation is not interrupted.

Note If the Voluntary

ENTER ACCT CODE

NO. 204

Account Code is not required to dial out, the account code can be entered during a call.

When your station is set for Verified Account Codes, you

CODE VERIFIED

NO. 204

hear a half second confirmation tone if the code is valid.

The outside party is not able to hear any tones (e.g., confirmation tones) when the Account Code digits are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone.

Strata DK Digital Telephone 6/00 21

Features

Alarm Reset

3. Dial another account code by repeating Steps 1 and 2.

4. Dial a telephone number.

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated.

➤ To reset the alarm

➤

Press $ODUP5HVHW.

Alert Signaling

If the code is invalid, you hear two short tones.

The last code entered is recorded.

Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number.

CODE NOT VALID

NO. 204

Alert Signaling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/her administrative assistant to enter the office.

You can have as many as four from other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode.

$OHUW6LJQDO(s) to send or receive an Alert Signal to/

➤ To send an Alert Signal

➤

Press $OHUW6LJQDO. An alert tone sounds at the designated station.

22 Strata DK Digital Telephone 6/00

Attendant Console Calling

Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming.

➤ To call any attendant console

➤ Press a [DN] + . The call rings the Attendant Console’s button. Dial



calls rotate between the consoles if more than one

console is installed.

➤ To call a specific console

Features

Attendant Console Calling

➤ Press a [DN] + the

console’s [DN].

The call rings the console’s button). Your System Administrator can provide the Attendant Console(s)

➤ To call all consoles for an emergency

➤ Press a [DN] + the

emergency access code

.

The call rings the consoles.

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected.

ABR is not attempted while your station is busy, but continues to time-out. The system inserts a pause ( before redialing the number.

P) on your LCD

,Q'1 (incoming [DN]

,Q'1s.

(PJU button on all attendant

NO. 202

P555 3700

Strata DK Digital Telephone 6/00 23

Features

Automatic Busy Redial (ABR)

➤ To activate ABR

1. When you reach a

The LED flashes red.

busy number, press

$XWR%XV\5HGLDO

...or &QI7UQ + . You hear confirmation tone.

2. Hang up

...or press

6SNU.

3. The system redials, up to 15 times, every 30 or 60 seconds (depending on system programming).

4. Your telephone

The [DN] or Line and Spkr LEDs flash green.

receives ring tone, when ABR dials the number and it is available.

5. Lift the handset or press

6SNU and wait

for the party to answer.

If you do not pick up the handset or press 6SNU within 30 seconds after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

NO. 202

ABR SET

➤ To cancel ABR

➤

Press $XWR%XV\5HGLDO

...or [DN] + .

24 Strata DK Digital Telephone 6/00

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy.

➤ To set ACB

Features

Automatic Callback (ACB)

1. After reaching either a busy/DND station or CO line, press

$XWR&DOOEDFN

.

...or

2. Hang up

...or press

6SNU.

3. Your telephone rings at a fast rate when the called station or CO line becomes idle.

You hear busy tone, followed by dial tone (two secs.), then

INT 210 ACB SET

NO. 204

busy tone.

When you set ACB at a busy station, its number (

210)

displays.

When you set ACB at a busy line group, its access code number (

801) is displayed.

INT 801 ACB SET

NO. 204

You can make other calls while waiting for the called station/line to become available.

For busy/DND station: the [DN] LED flashes green

210 ACB

NO. 204

(incoming call). The station number you called (

210)

displays.

For busy CO line: the [DN] LED from which you

LINE 3 ACB

NO. 204

attempted to first access the line flashes red (incoming call rate). The seized line’s number (

3) displays.

Strata DK Digital Telephone 6/00 25

Features

Automatic Hold

4. Answer within three rings to prevent the callback from being cancelled.

5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number.

After you answer, you hear a single tone, and the LED flashes green (in-use).

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.

If the original call was made using LCR, the telephone number is automatically dialed.

➤ To cancel ACB (to busy or DND station)

➤

Press $XWR&DOOEDFN or [DN] + .

Automatic Hold

Automatic Hold enables you to automatically place a call on hold by pressing another outside between calls without having to press this feature, otherwise existing calls drop if you do not press or making another call.

/LQH or a [DN] button—there is no need to press +ROG. You can also switch

+ROG. Your telephone must be programmed for

+ROG before answering

➤ To use Automatic Hold

➤

While on a call, press another /LQH or [DN] to receive/originate a new call. The LED of the accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-hold).

➤ To switch between calls

➤

Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (inuse). The LED of the Line or [DN] placed on hold flashes (on-hold).

26 Strata DK Digital Telephone 6/00

BGM Over Telephone Speakers

BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker.

➤ To enable/cancel BGM on your telephone speaker

➤

Press 7HO6HW0XVLF  to toggle BGM ON/OFF.

Features

BGM Over Telephone Speakers

...or press a [DN] +

6SNU to turn it OFF (ignore busy tone after dialing  and ).

Call Forward

If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a different Call Forward feature. Call Forward must be set before the call is received and has priority over the Station Hunt feature.

To set call forward from a [PDN] or [PhDN]:

♦ You must set the call forward from your telephone.

♦ Your telephone must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone when following any of the Call Forward steps, your

telephone is not the owner of the [PDN]/[PhDN].

If Call Forward is set, the following calls to your station forward (except in Call Forward-External mode):

♦ Internal calls (Handsfree and OCA calls optionally may or may not)

♦ Auto Attendant calls

 + 6SNU to turn BGM ON and press a [DN] +  +

♦ CO lines calls that ring only your station

♦ Transferred CO line or station calls

CO lines that ring more than one station do not forward.

Strata DK Digital Telephone 6/00 27

Features

Call Forward

Call Forward Modes

You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:

♦ Call Forward—All Calls forwards all calls immediately; your telephone does not

ring when called.

♦ Call Forward—Busy forwards calls immediately when your station, [PDN], or

[PhDN] is busy or in the DND mode.

♦ On “tone-first” systems, if your [PDN] appears on more than one button on

your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

♦ On “voice-first” systems, Call Forward Busy forwards all calls any time your

telephone is in use.

Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer,

and Call Forward-No Answer can be set with the touch of one button. See

“Feature Access Codes” on Page 73.

♦ Call Forward—No Answer forwards all calls to your station if you fail to answer

within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can activate voice first or OCA by dialing their voice announcement.

 during

♦ Call Forward—Busy/No Answer forwards all calls to your station immediately

whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialing

♦ On “tone-first” systems, if your [PDN] appears on more than one button on

 during their voice announcement.

your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

♦ On “voice-first” systems, Call Forward Busy forwards all calls any time your

telephone is in use and/or any time all of your [PDNs] are in use by other telephones.

28 Strata DK Digital Telephone 6/00

♦ Call Forward—Fixed forwards immediately to a station or voice mail device set

in system programming all internal, private or DID CO line calls to your station. Your station does not ring when called. Your station must be assigned with the

&DOO)RUZDUGWR button in system programming to activate this feature.

♦ Call Forward—External forwards new incoming calls directed to your [PDN] to

a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private CO

/LQH button, and/or DID line, call forward externally. Any of the other

Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

Using Call Forward Buttons

If your telephone has been system programmed for a Call Forward button, you can use one of the following Call Forward buttons to set the feature for a [PDN]:

$OO&DOOV &DOO)RUZDUG([WHUQDO, and &DOO)RUZDUGWR(Call Forward–Fixed feature).

, &DOO)UZG%XV\, &DOO)UZG1R$QVZHU, &DOO)UZG%XV\1$QV,

Features

Call Forward

&DOO)UZG

Using Access Codes

If your telephone has not been programmed for Call Forward buttons or you are forwarding a [PhDN], you must use access codes to set the Call Forward feature.

LCD Telephones

The LCD on your telephone provides you with call forwarding information.

Make CF Call

When you call a [DN] that is forwarded [203], the [DN] you called is shown first.

The display changes to the [DN] where your call forwarded

210).

(

Strata DK Digital Telephone 6/00 29

NO. 201

203

NO. 201

210

Features

Call Forward

Receive CF Call

When a call is forwarded to your [DN] (210), the calling [DN] (

205) is displayed on the left and the [DN] called is displayed

on the right [203].

Note The LCD examples shown in the following sections are identical to those on

your telephone’s LCD. At times, the entries on the display will scroll off the LCD and only portions of the entries will remain.

Call Forward–All Calls

1. Press &DOO)UZG$OO

&DOOV

...or [PDN]/[PhDN] +

.

2. Enter the destination [DN].

3. Press

&DOO)UZG$OO

&DOOV

...or 6SNU (if access code used).

The LED flashes red.

You hear confirmation tone

 is dialed.

after

The LED lights steady red and calls forward to the stored directory number [203].

NO. 201

205 CALL 203

NO. 201

CALL FORWARD TO

NO. 201

ALL FORWARD TO 203

CF-A 201-203

JAN 01 TUE 12: 19

➤ To cancel a Call Forward–All Calls

➤

Press &DOO)UZG$OO&DOOV + 6SNU

...or [PDN] +  + 6SNU.

30 Strata DK Digital Telephone 6/00

Call Forward–Busy

Features

Call Forward

1. Press &DOO)UZG

%XV\

...or [PDN]/[PhDN] +

.

2. Enter the destination [DN].

3. Press

&DOO)UZG

%XV\

...or 6SNU (if access code used).

➤ To cancel a Call Forward–Busy

➤

Press &DOO)UZG%XV\ + 6SNU

...or [PDN] +  + 6SNU.

Call Forward–No Answer

1. Press &DOO)UZG1R

$QVZHU

...or [PDN]/[PhDN] +

.

The LED flashes red.

You hear confirmation tone

 is dialed.

after

The LED lights steady red and calls forward to the stored directory number [203].

The LED flashes red.

You hear confirmation tone after

 is dialed.

CALL FORWARD TO

NO. 201

ALL FORWARD TO 203

CF-B 201-203

JAN 01 TUE 12: 19

NO. 201

CALL FORWARD TO

2. Enter the destination [DN].

Strata DK Digital Telephone 6/00 31

ALL FORWARD TO 203

NO. 201

Features

Call Forward

3. Press 6SHHG'LDO.

The pre-set time delay for calls forwarding is 12

Note Skip this step, if

you pressed

)UZG1R $QVZHU

&DOO

seconds.

Step 1.

4. Enter the time delay (

a) seconds.

Note Skip this step if

The LCD displays the amount of time entered (

you do not want to change the time.

5. Press &DOO)UZG1R

$QVZHU

...or 5HGLDO, then

6SNU (if access code

The LED lights steady red and calls forward to the stored directory number [203].

was used in Step 1).

➤ To cancel a Call Forward—No Answer

➤

Press &DOO)UZG1R$QVZHU + 6SNU

16).

LL FORWARD TO 203*

NO. 201

FORWARD TO 203*16

CF-NA 201-203

JAN 01 TUE 12: 19

...or [PDN] +  + 6SNU.

Call Forward–Busy/No Answer

1. Press &DOO)UZG

%XV\1$QV

...or [PDN]/[PhDN] +

.

2. Enter the destination [DN].

32 Strata DK Digital Telephone 6/00

The LED flashes red.

You hear confirmation tone after

 is dialed.

CALL FORWARD TO

NO. 201

ALL FORWARD TO 203

Features

Call Forward

3. Press

6SHHG'LDO.

The pre-set time delay for calls to ring before

Note Skip this step, if

you pressed

)UZG%XV\ 1$QV

&DOO

in Step 1.

4. Enter the time delay

a) seconds.

(

Note Skip this step, if

forwarding is 12 seconds.

The LCD displays the amount of time entered (

you do not want to change the time.

5. Press &DOO)UZG1R

$QVZHU

...or 5HGLDO, then

6SNU (if access code

The LED lights steady red and calls forward to the stored directory number [203].

used in Step 1).

➤ To cancel a Call Forward–Busy/No Answer

➤

Press &DOO)UZG%XV\1$QV + 6SNU

...or [PDN] +  + 6SNU.

16).

LL FORWARD TO 203*

NO. 201

FORWARD TO 203*16

CF-BN 201-203

JAN 01 TUE 12: 19

Call Forward–Fixed

➤ Press &DOO)UZGWR. The LED lights steady red and all calls forward to a station

[PDN] or voice mail device set in system programming.

...or press

Strata DK Digital Telephone 6/00 33

&DOO)UZGWR a second time to cancel the feature.

Features

Call Forward

Call Forward—External

1. Store the destination number at Station Speed Dial location Code 49 (RCTUA, B, C/D processors) or location 139 (RCTUE/F processors).

Only perform Step 1 the first time Call Forward-External is set or when you change the destination. It is not necessary to store the destination each time; it remains in system memory.

This feature enables you to forward new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not Call Forward to an external destination. Internal calls and transferred calls to your [PDN] do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring on your [PDN], private CO

/LQH

button, and/or Direct In Dial line calls forward. Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.

Use the Speed Dial storage procedures detailed on

Page 70. When forwarding to an outside destination

include the CO Line (or CO Line group) access code before the telephone number.

Example: 8015833700

801 = CO Line access code 5833700 = Telephone number

See Table 13 on Page 134 for CO Line/Line Group access codes. The LCR access code “9” cannot be used.

2. To set CF-External, press

&DOO)UZG

([WHUQDO

Incoming calls forward to the destination stored at Station Speed Dial Location 49.

...or the [PDN] +

.

➤ To cancel a Call Forward–External

➤

Press &DOO)UZG([WHUQDO

...or [PDN] +  + 6SNU.

34 Strata DK Digital Telephone 6/00

Remote Destination Change

If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system.

➤ To change the destination number

Features

Call Forward

1. Call into the DK system over a CO line programmed for the DISA feature.

2. After you receive dial tone, press

 then

dial your [PDN].

3. Enter the Remote Call Forward-External security code.

You hear ringback tone signal, then internal dial tone for 10 seconds.

Try again if you hear busy tone.

Note See the System Administrator for DISA

telephone numbers.

You hear a confirmation tone.

If a number is not dialed, the system automatically makes the DISA CO line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear a confirmation tone. See the System Administrator for the security code which is assigned to your telephone in system programming.

Strata DK Digital Telephone 6/00 35

Features

Call Park Orbits

4. Enter the new destination number. You can enter an internal number, Voice Mail number or, a CO line access code plus an external telephone number. With some systems, you can dial a line group code instead of a CO line number access code. (Table 13

on Page 134 for

access code information.)

5. Press

. You hear a confirmation tone.

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retriev6e the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

♦ Hang up and retrieve the parked call at a later time

♦ Originate another call

♦ Access a voice paging device to announce the parked call for pickup from another

station

If you park a call and it is not retrieved the following occurs:

♦ If your station is idle when the system Call Park recall timer expires, the parked

call automatically recalls to your station.

36 Strata DK Digital Telephone 6/00

♦ If your station is busy, the parked call camps-on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List Display” on Page 99.

➤ To pa r k a c al l

Features

Call Park Orbits

1. While on a call, press

3DUNLQ2UELW

The LED flashes green (consultation-hold).

...or &QI7UQ +

.

2. Enter a General Orbit Number (

~)

or a valid [PDN]

...or if you have an LCD, press

.

The call is parked and the CO line flashes (Hold), or the [DN] LED turns OFF.

The system parks the call on the lowest vacant Orbit Number.

3. Hang up. The caller’s extension or Line

number and the orbit number are shown.

If the parked call is not retrieved within a specified time, the call rings back to your phone.

When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number.

ENTER ORBIT NO RTRN

6793 PK ORBIT 900

LN 2 ORBIT 900

L 2 PK ORBIT 900

Strata DK Digital Telephone 6/00 37

Features

Call Park and Page

➤ To retrieve a parked call

1. Press 3DUNLQ2UELW

...or [DN] + . [DN] can be [PDN], [SDN] or [PhDN].

2. Enter the Orbit Number where the call is parked.

Call Park and Page

You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a

Access Codes” on Page 73.)

➤ To park and page a call

1. While on a call, press

3DUNDQG3DJH

...or &QI7UQ +

.

2. Enter a General Orbit Number ( or a valid [PDN]

...or if you have an LCD, press

6SHHG'LDO button for one-touch activation (See “Feature

~)

.

The [DN] LED flashes at the in-use rate when the call is retrieved.

The LED flashes green (consultation-hold).

HOLD LINE 2 ENTER ORBIT NO.

The call is parked and the CO line flashes (Hold), or the [DN] LED turns OFF.

The system parks the call on the lowest vacant Orbit Number.

38 Strata DK Digital Telephone 6/00

Features

Call Park and Page

3. Enter a [DN] or a Page Group or Zone access code (see

Tables 14 and 15 on Page 135,

respectively).

4. Make your announcement (include the Orbit Number).

5. Hang up to free the paging device.

After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code.

The LCD shows the Auto Park entry.

The LCD shows the Line being held and its orbit number. Example: Line held on orbit

900.

If the parked call is not retrieved within a specified



HOLD LINE 2

999

HOLD LINE 2 L 2 ORBIT 900

2 is

PARK ORBIT 900

HOLD

time, the call rings back to your phone.

When a parked call recalls your phone, the LCD shows

L 2 PK ORBIT 900

the line or [DN] that is recalling and the orbit number.

Strata DK Digital Telephone 6/00 39

Features

Call Pickup

You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls.

When you pick up an internal call, the calling station [ displays on the left and the called station [ right.

If your call is picked up by another station, the LCD shows that your call to station [

[DN] Pickup

Picks up ringing or held Directory Numbers.

➤ Press [DN] +  + [PDN] or [PhDN] that you want to pick up.

Directed Call Pickup

This feature enables you to pick up calls ringing in, or calls held at other stations.

➤ To use directed call pickup

1. Press 'LUHFWHG

3LFNXS

...or [DN] + .

2. Dial directed [PDN]. If more than one call is on hold, the call on the

200]

201] displays on the

200] was picked up by station [201].

200 CALL 201

200 PICKUP 201

The directed [PDN] is the Primary Directory Number of the station that has the ringing or held call that is to be picked up.

telephone’s lowest button number is picked up. Ringing calls are picked up over held calls as a priority.

NO. 204

40 Strata DK Digital Telephone 6/00

➤ To pick up a ringing CO line in a tenant system

Features

Call Pickup

➤ Press

'LUHFWHG

3LFNXSa

...or [DN] + .

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments.

Calls Ringing Within Your Group

➤

Press *URXS3LFNXSor a [DN] + . You are connected to the call.

Calls Ringing to Other Groups

You are connected to a incoming CO line call for a Tenant Group (1~4).

Notes

● In non-tenant systems, 'LUHFWHG3LFNXSpicks

up any ringing CO line.

● This feature does not pickup held lines or

transferred CO lines that are ringing; use Directed Call Pickup.

1. Press [DN]. You hear dial tone.

2. Enter , then the access code

~) of the

( group to which the

You are connected to the call. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups pickup the call.

station belongs.

Strata DK Digital Telephone 6/00 41

Features

Call Transfer with Camp-on

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.

➤ To pickup a page or internal call

1. Press [DN]. You hear dial tone.

2. Enter . You are connected to the caller who originated the

internal or page call. The page circuit is released.

Call Transfer with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND mode, unless the station’s [PDN] or [PhDN] appears on other stations.

➤ To transfer a call

1. While on a call, press

&QI7UQ.

2. Dial the [DN] where the call will be transferred.

3. If the station is idle, announce the call and hang up

The Line or [DN] LED flashes green (conference rate). You hear internal dial tone.

The CO line rings the called station. If you hear a single tone, you can then announce the call over the called telephone’s speaker. (If you hear ringing tone, the call was made with Tone Signaling.)

42 Strata DK Digital Telephone 6/00

Features

Call Transfer with Camp-on

...or if the station is busy or does not answer, hang up

...or to reconnect to the transferred line before it is answered, press the flashing

/LQH or [DN] + .

The Line LED flashes green (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO line or [DN] camps on to the called station and the called station receives a warning tone. The camped-on call rings when you hang up.

The Line LED is a steady red when the called station

CAMP-ON 4

NO. 204

answers the transferred call.

If the call is not answered after a specified Recall time

HOLD LINE 2 LN 2 RECALL 203

set in system programming, camp-on is cancelled and the transferred call rings back (when your station or [DN] is idle or sends two tone bursts if your telephone is busy).

The LCD shows the CO line number and the station number [203] where it was originally transferred.

Strata DK Digital Telephone 6/00 43

Features

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have a [DN] or

/LQH button available to receive the call, two camp-on tone beeps are sent to your

telephone. You must disconnect or transfer the existing call to answer the waiting call.

➤ To answer a waiting call by placing the current call on-hold

➤ Press

+ROG The existing call is placed on-hold. The camped-on

line rings your station (the Line LED flashes green incoming call).

...or if your telephone has the Auto Hold feature, just press the flashing [DN] or

/LQH.

You are connected to the transferred call. The [DN] or Line LED flashes green (in-use).

Note See your System Administrator to find out if

you have Auto Hold.

➤ To answer a waiting call by disconnecting or transferring the current call

➤ Hang up or transfer

the existing call; the camped-on call rings your station

...or press the flashing [DN] or

/LQH.

The existing call disconnects or transfers. The campedon line rings your telephone and the Line LED flashes green (incoming call).

This disconnects the current call and connects you to the transferred call. The [DN] or Line LED flashes green (in-use).

44 Strata DK Digital Telephone 6/00

Conference Calls

This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possible:

♦ up to two stations and two CO lines

♦ up to three stations and one CO line

♦ up to four stations

➤ To make a conference call

Features

Conference Calls

1. While on a call, press

&QI7UQ.

You hear dial tone and the [DN] or Line LED flashes green (conference-rate).

2. Dial a [DN] or access a CO line and dial the telephone number.

3. When the called party answers, press

&QI7UQ.

All parties are conferenced. If the second call was placed on a [DN] or CO line that appears on your telephone, the LED also flashes green at the in-use rate.

4. Repeat the procedure to add other CO lines or [DNs], remembering not to try and exceed the allowed number.

Notes

● If you receive a busy tone or no answer, press &QI7UQ to return to the original

connection.

● The new station is not conferenced unless its user lifts the handset or presses a

[DN] to answer.

Strata DK Digital Telephone 6/00 45

Features

Date/Time/Day Adjustment

This feature is performed from a designated station. See the System Administrator Guide for instructions.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going through an attendant or operator. See the System Administrator for this number.

DISA Calls - Internal

1. From outside the system, dial the DISA CO line telephone number.

2. When you hear dial tone, dial a [DN].

3. If you receive busy tone or want to dial another number while the station is still ringing, press Repeat Step 2.



You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically causes the DISA CO line to ring a telephone or group of telephones designated in system programming. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear ring tone. When the station answers, you are connected.

If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone.

To call another station after completing a DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls.

46 Strata DK Digital Telephone 6/00

DISA Calls - External

Features

Direct Inward System Access (DISA)

1. From outside the system, call the DISA CO line telephone number.

2. When you hear dial tone, dial a CO line or CO line access code

...or dial a CO line or CO line access code and then a DISA security code. See

Table 13 on Page 134

access codes.

3. When you hear dial tone, dial a telephone number.

You hear a ringback tone signal, then an internal dial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically rings the DISA CO line as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear dial tone. If you do not hear dial tone, you must also dial a DISA security code.

You hear dial tone.

Note See the System Administrator for the DISA

security code number. If the correct code is not entered, the call disconnects.

If set in system programming, both parties hear a warning tone approximately 4, 10, or 20 minutes after the call was made. Press

 to reset the timer each time

the tone sounds (for an additional 4, 10, or 20 minutes). If you do not press

, the call disconnects

approximately one minute after the tone.

Strata DK Digital Telephone 6/00 47

Features

Direct Station Selection (DSS) Buttons (Hotline)

This optional feature enables you to use a '66 button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station’s DSS button LED shows busy (light steady red) when the station is:

♦ busy on a call on any button or is in the DND mode.

♦ idle but all appearances of the station’s [PDN] are in use by other stations.

➤ To connect directly to another station’s [PDN]

1. When connected to a CO line or another station, press

2. Announce the call

...or transfer the call by hanging up or pressing

DQG$QV

'66.

5HOHDVH

The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red).

Note You can transfer the call to an idle or busy

Do Not Disturb (DND)

If your station is in the DND mode, internal, external and transferred calls do not ring your station and OCA calls are denied. You can continue to make calls while in the DND mode.

If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your station and flash or ring the other stations. This enables your calls to be answered at the other stations (or yours), even while your station is in the DND mode.

Yo ur “alert partner” telephone can override DND and signal your telephone by pressing your telephone.

$OHUW6LJQDO. Telephones with DND Override can also call and mute ring

station.

48 Strata DK Digital Telephone 6/00

➤ To activate/deactivate DND

➤

Press 'R1RW'LVWXUE. The LED lights steady red and DND mode is activated.

...or press it again to toggle the feature off.

Notes

● Calls forward from your station immediately while in the DND mode, if it is set

for Call Forward-Busy or Call Forward-Busy/No Answer.

● If you press 'R1RW'LVWXUE while a call is ringing, the ringing stops. The LED

continues to flash.

Door Lock(s)

Your telephone may have up to five 8QORFN'RRU button(s), which enables you to unlock a door.

Door Lock Button Location

Unlock Door 0

Unlock Door 1

Unlock Door 2

Unlock Door 3

Unlock Door 4

Features

Door Lock(s)

➤ To unlock a door

➤

Press 8QORFN'RRU. The door unlocks for three or six seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Strata DK Digital Telephone 6/00 49

Features

Door Phone(s)

Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems.

LCD telephones display the door phone ID when calls are made to/from door phones (e.g., door phone 1A). The ID enables you to know the door phone [DN]. For example, door phone 1A corresponds to Door Phone [DN]

, 1B to , etc. Door phone IDs

and the corresponding [DNs] are shown in Table 6 .

Table 6 Door Phone Lock IDs/Locations

Door Phone

[DNs]

#151 1A #157 3A

#152 1B #158 3B

#153 1C #159 3C

#154 2A #161 4A

#155 2B #162 4B

#156 2C #163 4C

Door Phone

Location

Door Phone

[DNs]

Door Phone

DOOR PHONE 1A

NO. 204

Location

50 Strata DK Digital Telephone 6/00

➤ To answer a door phone call

1. Lift the handset. If you lift the handset while the door phone is still

Features

Door Phone(s)

ringing, the [DN] LED flashes green (in-use) and you are connected to the door phone.

2. If not connected yet, dial the door phone [DN].

...or to pick up door phone calls ringing someone else’s phone, press [DN] +

.

➤ To call/monitor a door phone

1. With the handset offhook, press a [DN].

2. Dial the [DN] for the desired door location.

If you have an LCD telephone, see Table 6 for the [DN].

Note  access is a system option that may not

be turned on for your system.

You hear dial tone and the LED flashes green (in-use).

If you have an LCD telephone, see Table 6 for the [DN].

A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone.

Note Door phone [DNs] can be stored on 6'

buttons. See “Feature Access Codes” on Page

72.

Strata DK Digital Telephone 6/00 51

Features

DTMF Tone Dialing with * and #

➤ To call from a door phone

1. Press the door phone button and then release it.

2. When answered, speak at a normal voice level in the direction of the door phone.

You hear a distinctive ringing tone–one or five times (set in system programming).

DTMF Tone Dialing with * and #

You may have to send  and  DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with

 to enable these tones.

This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete the call or place it on hold.

➤ To output

➤

While on an outside call, press , then . You can now output  and , DTMF tones, and digits on each call where you require such output.

and  DTMF tones on a telephone without a 6SHHG'LDObutton



6SHHG'LDO. If you do not have 6SHHG'LDO, you must first dial

~ for the duration of the call. This procedure must be repeated



52 Strata DK Digital Telephone 6/00

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones.

Features

Emergency Ringdown is used in healthcare facilities, where it is used to assist callers who may not be able to complete a call by dialing. An example of an incoming Emergency Ringdown call is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.

This same feature is also known as Hotline Service and is often used for telephones in hotel/motel lobbies.

Group Listening

This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker, but the called party can not hear you. You can alternate between parties as long as the handset is off-hook.

➤ To activate group listening

➤

While off-hook on a call, hold down 6SNU. The Spkr LED lights red.

➤ To deactivate group listening

➤

Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the handset.

205 CALLING RINGDOWN

Strata DK Digital Telephone 6/00 53

Features

Handsfree Answerback

You can talk back to internal or incoming Tie Line calls without lifting the handset.

➤ To receive a handsfree internal call

1. You hear a single long tone, followed by the caller’s voice.

2. Do not lift the handset; speak toward

The LED flashes green (incoming call). The Mic LED lights steady red, indicating your microphone is active. The Spkr LED flashes red.

If you have a speakerphone, you will have better performance if you press the called [DN] button first.

the telephone in a normal voice level.

Notes

● A [DN] must be pressed (or the handset must be taken off-hook) to actually

answer the call. This is necessary before transferring or placing an internal call on hold.

● You can press 9RO ▲ or 9RO ▼ to control the volume of the Handsfree

Answerback caller’s voice and ring tone. See Chapter 1–The Grand Tour for more information on volume control.

54 Strata DK Digital Telephone 6/00

Handsfree Monitoring

Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime.

➤ To use handsfree monitoring

Features

Handsfree Monitoring

1. While on an off-hook call, press and hold

6SNU.

2. Place the handset onhook.

3. Release 6SNU. For privacy, press 0LF to turn your telephone’s

4. Lift the handset when the party returns.

The Spkr LED lights red.

The Spkr LED stays on and you can hear the distant party through your telephone speaker.

microphone off. (Otherwise, your conversations may be picked up.)

Note Each station’s 0LF can be set in system

programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing. See your System Administrator if you want the setting changed.

Strata DK Digital Telephone 6/00 55

Features

ISDN Outgoing Calling

This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424 with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits.

Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN “Start” sequence. The method depends on your system’s programming. See your System Administrator to determine the method.

➤ To make an outgoing call to an ISDN trunk

1. Access an outside CO line

2. Dial the number.

3. Press 6WDUW. The dialed digits will not be sent until you press this

button or until the timer expires.

Subaddress

Subaddress digits may be required for dialing another department, or to send a call to equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:

➤ To make an outgoing call with a subaddress to an ISDN trunk

1. Access an outside CO line

2. Dial the number.

3. Press 6XE. The 6XE button informs the system that the following

4. Enter the subaddress.

digits are the subaddress.

56 Strata DK Digital Telephone 6/00

5. Press 6WDUW. The dialed digits will not be sent until you press this

Message Waiting

If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the devices, as well as people, can leave message waiting indications.)

Features

Message Waiting

button or until the timer expires.

0VJ button with the flashing LED. (Voice mail

All telephones have a standard (fixed) messages left by callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/ LEDs for receiving/retrieving messages left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have [PhDN/MWs].

Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN] at one time. The fourth message and one of the LEDs is reserved for the Message Center.

Message Waiting Light on [PDN]

➤ To answer a Msg light

1. Press 0VJ, then lift the handset.

If you reach a station that is busy or does not answer, go onhook and press again. The system rotates to the next message sender.

0VJ

Your phone rings the station or voice mail device that set the indication. The LED continues to flash red.

0VJ button/LED for receiving/retrieving

Strata DK Digital Telephone 6/00 57

Features

Message Waiting

The LCD can show up to three stations that have left messages for the [PDN] and three for each of your [PhDNs].

2. Press 6FUROO to display them.

3. After receiving the message(s), place the handset on hook.

➤ To cancel the Msg light

➤ Press

0VJ and lift the

handset.

In the example (shown at right), the display indicates that station DN [

203] received

a message signal from DN [

201].

CALL 203-201+

The “+” indicates additional messages.

NO. 204

If the Msg LED continues to flash, you have more messages–repeat the Steps to retrieve them. Voice mail devices may cancel the indication after a short delay.

Your Msg LED turns OFF when the called party answers.

Note The called party must answer–by either going

off-hook or by pressing

6SNU–for the

indication to be cancelled automatically.

Your Msg LED turns OFF without calling the telephone or VM device.

...or [DN] + to cancel the light. This must be done for each message recorded.

58 Strata DK Digital Telephone 6/00

Message Waiting Light on [PhDN/MW]

➤ To respond to [PhDN/MW]

Features

Message Waiting

1. Press the flashing red [PhDN/MW] LED.

Your phone rings the station or voice mail device that left the message. If the called party or VM device answers, the message waiting indication is cancelled automatically. If there is no answer, hang up and try at a later time. The red [PhDN/MW] LED on your phone continues to flash.

2. After receiving the message, press

6SNU

...or place the handset

If you have more messages, the red [PhDN/MW] LED continues to flash. To answer the next message, repeat this procedure.

on-hook.

➤ To cancel [PhDN/MW]

1. Press [PhDN]. You hear a steady dial tone.

2. Enter . The dial tone stops.

3. Press 6SNU. The [PhDN/MW] LED turns OFF, indicating that the

message has been canceled.

Message Waiting Light on Another Telephone

➤ To set a message waiting light on another telephone

1. Press [DN] and dial

You hear ringback or busy tone.

an internal number.

2. Press 0VJ or . The Msg or PhDN/MW] LED

flashes red at the called

INT 203 MW SET

NO. 201

telephone. The Msg LED lights steady red at your telephone. The LCD displays the station [203] where you set a message waiting light.

Strata DK Digital Telephone 6/00 59

Features

Microphone Cut-Off

3. Press

6SNU. The Msg LED on your

telephone turns OFF. The Msg or [PhDN/MW] LED on the called telephone flashes until the called party presses the flashing MW].

0VJ or [PhDN/

➤ To cancel a message light set on another station

➤

Press [DN] and dial  plus the [PDN] or [PhDN] that has the message light set.

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The OCA calls for privacy.

➤ To turn the microphone ON/OFF

➤

Press 0LFURSKQ&XWRII to toggle between ON/OFF.

0LFURSKQ&XWRII functions on Handsfree Answerback and speaker

SENT 203 JAN 01 SUN 12: 19

Off-hook Call Announce (OCA)

This feature enables you to call and speak through either the handset or the speaker of an off-hook, busy digital telephone. The called station must be set in system programming for this feature to work.

The calling station can be set in system programming for OCA to occur automatically when calling a busy-off-hook station or by dialing an access code after receiving busy tone. Automatic OCA only functions on Voice First Signaling systems. The following procedure covers both calling options.

60 Strata DK Digital Telephone 6/00

Off-hook Call Announce (OCA)

♦ Handset Off-hook Call Announce (HS-OCA) – lets callers make an

announcement through the handset (or headset). No special hardware is required.

♦ Speaker Off-hook Call Announce (SP-OCA) – lets callers make an

announcement through the speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware.

Features

When you receive an HS-OCA call while you are on another call, you hear a short warning tone (optional), followed by an announcement. You are the only one who hears the tone/ announcement. The station [

210] sending the HS-OCA is displayed on your LCD.

Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override.

While on a speaker OCA call,

0LF and 0LFURSKQ&XWRII can be used to prevent an

OCA caller from listening to your conversation with the original party (see

“Microphone Cut-Off” on Page 60).

➤ To make an OCA call (Voice First Signaling)

➤

Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the station (Automatic OCA).

Note If you receive busy tone, press  to OCA the station

and talk. An optional tone is heard at the busy station, indicating that you are connected on an OCA call.

➤ To make an OCA call (Tone Signaling)

1. Lift the handset and dial the [DN].

2. If you hear busy tone, press

and speak to

the called station

You may hear busy or ring tone.

If you hear busy or ring tone after dialing the first digit (2 or 1), disregard the tone and dial the second digit to OCA the called telephone.

210 BUSY OVRD

NO. 204

NO. 203

205 BUSY OVR

...or if you hear a ring tone, press

and

speak to the called station.

Strata DK Digital Telephone 6/00 61

If you still hear a busy tone after dialing 21 or 12, the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming. Either condition blocks OCA.

Features

Off-hook Call Announce (OCA)

HS-OCA

➤ To answer an HS-OCA talkback call

➤ Press and hold 0LF This puts the original party on hold and you are

connected to the HS-OCA call for as long as you press

0LF.

When you release hear you, but you can still hear the original and HSOCA parties.

...or +62&$

7DONEDFN

Note Press the same

button to toggle between parties.

You are connected to the party that has sent the HSOCA call. The original party is on hold.

HS-OCA Talkback acts as an ON/OFF switch between the two parties.

➤ To disconnect an HS-OCA call to your station

➤

Press 6SNU. The HS-OCA call disconnects.

SP-OCA

➤ To answer an SP-OCA call

➤

Speak toward the microphone of your phone. You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you.

➤ To disconnect an SP-OCA call to your station

➤

Press 6SNU. The SP-OCA call made to your station disconnects.

0LF, the HS-OCA party can not

62 Strata DK Digital Telephone 6/00

Override Calls

The available override features are:

♦ Busy Override (BOV) – enables you to send a muted ring tone to a busy station

to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

Features

Override Calls

♦ Do Not Disturb Override – lets you send a tone to an

idle or busy station in the DND mode to indicate that a

NO. 204

INT 210 DND

call is coming in. Your phone can also be programmed to block Do Not Disturb Override from other phones. Your station’s LCD shows the station you have called [

210] is in the DND mode.

OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override.

♦ Executive Override – enables you to enter an established conversation. Your

phone can also be programmed to block Executive Override from other phones. The

3ULYDF\RQ/LQH does not block this feature.

♦ Privacy Override – enables you to enter an established call on a private common

/LQH button; it will not operate on common [DNs] which are always private.

(See “Conference Calls” which allow up to four parties to talk on a [DN] button.)

Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode. Station users with

3ULYDF\5HOHDVH can allow stations to enter their

conversations, even if the station entering the conversation is not programmed for Privacy Override.

Privacy Override is blocked by DND.

♦ Toll Restriction Override – Stations can be individually restricted from making

toll calls. Each station can be allowed or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can

Strata DK Digital Telephone 6/00 63

Features

Override Calls

change the station’s Toll Restriction class. The station resumes its normal class at the conclusion of the call.

Busy Override

➤ After reaching a busy

station, press

.

Do Not Disturb Override

➤ After reaching a

station in DND mode, press

.

Executive Override

➤ After reaching a busy

station, press

.

A muted tone is heard at the busy station, indicating that a

210 BUSY OVR

NO. 203

call is waiting. The station number [

A tone signal is heard at the DND station, indicating a call

210] displays.

NO. 204

210 DND OVR

is coming in. On your station, the LCD shows the station number [

210] you have

overridden.

Your LCD displays

DENY,

if the station you

DND OVR

DND OVR DENY

NO. 204

called denies Do Not Disturb Override.

You enter the conversation. The called parties may hear an optional tone signal prior to your entering the conversation.

...or if you have an LCD phone, use the OVRD Soft Key. (See

“How to Use Soft

The overridden station [210] displays until the call is ended.

210 EXEC OVRD

NO. 204

You r St ati on

Keys” on Page 92.)

64 Strata DK Digital Telephone 6/00

Features

Override Calls

Privacy Override

➤ After reaching a busy

station, press

/LQH.

Toll Restriction Override

1. Access a CO line. You hear dial tone and the LED flashes at the in-use

2. Press &QI7UQ +. You no longer hear dial tone

The station initiating executive override [

204]

displays until the override is disconnected.

Connected parties may hear an optional tone signal before you are connected. Your station’s LCD displays the CO line identification,

Line

The overridden station’s LCD displays the initiating station’s number [

204].

rate.

and your LCD prompts you to enter a code.

204 EXEC OVRD

NO. 210

Called Station

NO. 204

LINE 03 PRV OVRD

NO. 205

204 PRV OVRD

NO. 204

OVERRIDE CODE

3. Enter the Toll Restriction Override Code (four digits).

You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator.

4. Dial a telephone number.

Strata DK Digital Telephone 6/00 65

Features

Page Announcements

Station users can make page announcements to telephones and external speakers.

➤ To make a page announcement

1. Press [DN], lift the handset, and enter a paging access code.

2. Use a normal voice level to make your announcement, then repeat it.

3. Hang up.

All Call Page

You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

➤ To make an All Call Page

1. With the handset offhook, press

3DJH

...or [DN] + .

$OO&DOO

Note Each of the page access codes (including the

[PDN] button) can be stored on an See “Speed Dial–Advanced Features” on Page

The $OO&DOO3DJH button pages “All Call Page” telephones but does not access external page speakers.

Note  may also Page external speakers as well

as “All Call Page” telephones, depending on system programming.

6' button.

2. Make your announcement in a normal voice level and repeat it.

3. Hang up.

66 Strata DK Digital Telephone 6/00

Privacy On-Line

With this feature, you can block those with Privacy Override from entering your CO line. The button does not block Busy or Executive Override.

➤ To set/cancel privacy

➤

Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are blocked from entering your CO line calls when they press a common CO line button.

Features

Privacy On-Line

...or press

3ULYDF\RQ/LQH again to cancel the feature. The LED turns OFF.

Privacy Release

This feature enables others to enter your call on a common CO line just by pressing

/LQH on their telephone. It only works on common CO lines (i.e., CO lines which

appear on more than one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone.

Similar to conference calls, up to three stations can be connected to a CO line.

➤ To use Privacy Release

➤ While on a CO line

call, press

5HOHDVH

3ULYDF\

The LED lights red. The CO line flashes at all appearances. When another station user enters the CO call by pressing a common CO Release LED turns OFF.

To add a third station, press and the process is repeated.

/LQH, the Privacy

3ULYDF\5HOHDVH again

Strata DK Digital Telephone 6/00 67

Features

Release and Answer

This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone.

➤ To release an active call and answer an incoming call

➤ While on a call, you

receive an incoming call. Press

DQG$QV

...or a “transfer to” destination. Then press

$QV

...or '66 of a “transfer to” destination, then press

$QV

5HOHDVH

&QI7UQ and dial

5HOHDVHDQG

Releases the original call and answers the new incoming call.

Note You can press +ROG before 5HOHDVHDQG

Transfers the original call and answers the new call.

Saved Number Redial

This feature enables you to store a dialed telephone or station number, then redial that number with the touch of a button.

$QV

if you do not wish to release the original

call.

➤ To save a telephone number

➤

While on a call that you dialed (busy, talking, or ringing), press 6DYH/DVW

1XPEHU

68 Strata DK Digital Telephone 6/00

➤ To call a saved telephone number

➤

Access a [DN] or CO line, then press 6DYH/DVW1XPEHU. The system automatically dials the “saved” number.

Speakerphone

All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in the model name is equipped with a speakerphone.

➤ To change from speakerphone to handset

➤

Lift the handset.

➤ To change from handset to speakerphone

1. While on a call, press and hold

6SNU.

Features

Speakerphone

2. Return the handset on-hook.

3. Release

6SNU.

➤ To make a call (on-hook dialing)

1. With the handset onhook, access a CO line or press a [DN].

2. Dial a telephone number.

Strata DK Digital Telephone 6/00 69

You hear dial tone and the Line or [DN] LED flashes green (in-use).

You hear ringback tone (or busy tone, if busy).

Features

Speed Dial

3. Speak in a normal voice level toward the telephone.

4. Press

6SNU to

Note Yo ur 0LF button must be set to be ON at the

start of a call in system programming. If not, you must press the

disconnect the call.

➤ To answer an incoming call using speakerphone

1. With the handset onhook, press the

/LQH

or [DN] with the flashing LED.

2. Speak at a normal voice level toward the telephone.

3. Press

6SNU to

disconnect the call.

The Line or [DN] LED flashes green (in-use) and you are connected to the call.

Speed Dial

Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers:

0LF button before talking.

♦ Sta tion – assigned by individual station users to their own station and can only be

dialed from the station that assigns it.

♦ System – only assigned from attendant consoles or a designated station (typically

the System Administrator’s station), and can be used by other stations. (See System Administrator User Guide for storing instructions.)

Important! If you do not perform the following procedures within a specified time

(set in system programming for either one or three minutes) when storing speed dial numbers, the operation times out and your telephone returns to idle mode.

70 Strata DK Digital Telephone 6/00

➤ To store/replace a telephone number on a Station Speed Dial button

1. With the handset onhook, press

5HGLDO.

Features

Speed Dial

2. Press the

6' you

wish to store the telephone number on.

...or 6SHHG'LDO and enter the code that you want to store the telephone number in. See Table 16 on Page

136 for codes.

3. Enter the telephone number (max. 20 digits).

To store longer dialing strings, see

“Speed Dial Number Linking” on Page 75.

To insert a pause or flash signal in the number, see “Speed

Dial Pause and Flash Storage” on Page 75.

4. Press

5HGLDO. The number is stored.

6' buttons are assigned in system programming.

➤ To clear a telephone number on a Station Speed Dial button

➤

Repeat the previous procedure on Page 71, skipping Step 3.

➤ To program one-touch telephone number dialing

➤

Repeat the previous procedure on Page 71, except for Step 3. For Step 3, press [PDN] + CO line access code before the telephone number. See “CO Line Access

Codes” on Page 133.

Strata DK Digital Telephone 6/00 71

Features

Speed Dial–Advanced Features

➤ To make a call using a Speed Dial button or access code

1. Lift the handset.

2. Access a CO line (if necessary).

If your

6' button has

been programmed to automatically do this, skip this step.

3. Press

...or 6SHHG'LDO. Then enter a Speed

The system dials the telephone number assigned to the button/code. If your explained above, skip Step 1.

Dial access code (see

Table 16 on Page

136).

Speed Dial–Advanced Features

Feature Access Codes

You can program 6'(Speed Dial) buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digits you have, count 2 digits for [PDN] and

See Table 7 for a list of feature access codes.Your System Administrator can tell you which features can be programmed on your telephone.

+ROG feature buttons and 1 digit for all other dial pad characters.

6' button is “one-touch,” as

&QI7UQ,

➤ To store a feature onto a 6' button

➤

5HGLDO+ 6' + Feature Access Code + 5HGLDO.

♦ See Table 7 for Feature Access code sequences.

♦ 6' = the speed dial button the feature is stored on.

72 Strata DK Digital Telephone 6/00

➤ To store a feature onto a code

➤

5HGLDO+ 6SHHG'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO.

Important!

● Do not lift the handset.

● If you do not enter the entire sequence within a specified time (set in system

programming for either one or three minutes), the operation times out and your telephone returns to idle mode.

Features

Speed Dial–Advanced Features

● If your telephone does not have a 6SHHG'LDO, press “

and enter

● [PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.

 instead of  in all feature sequences

” instead of Speed Dial,



Table 7 Feature Access Codes

Features Feature Access Code Sequence

Account Code

(Frequently used codes) &QI7UQ +  + Account code digits

Automatic Callback 

Background Music

(Telephone Speaker ON) [PDN] + 

(Telephone Speakers OFF) [PDN] + 

Call Forward–All Calls (To Station or VM) [PDN] +  + Directory Number

Call Forward–Busy (To Station or VM) [PDN] +  + Directory Number

Call Forward Cancel [PDN] + 

Call Forward–No Answer [PDN] + 

Call Forward External [PDN] + 

Call Forward External Cancel [PDN] + 

Door Phone Calling [PDN] + door phone Directory Number

Hookflash Signal

&QI7UQ + 

ISDN Sub 467

ISDN Start 469

ISDN Tone 490

Off-hook Call Announce (Manual Mode) Voice First: ; Tone First: , 

, or 

One-touch Voice Mail Access [PDN] + Voice Mail Directory Number

Strata DK Digital Telephone 6/00 73

Features

Speed Dial–Advanced Features

Table 7 Feature Access Codes (continued)

Features Feature Access Code Sequence

Outgoing Calls

Overrides (Busy, DND)

Overrides (Executive)

Page Access

Park Call/Access Page

The existing call is parked and you are automatically connected to the page.

Pickup

Pickup a held or ringing [PDN] or [PhDN] (not available for all systems)

Pickup4 any ringing CO line (new call only) +ROG + [PDN] + 

Pickup Station Page or Ringing Door Phone

Pickup

Pickup Line on Hold (lines 1~99)

Pickup Line on Hold (lines 100~200)

(Directed to station, new, or transferred call) +ROG + [PDN] +  + station number [PDN]

External Page +ROG + [PDN] + 

[PDN] + CO line access code (See Table 13 on Page 134.)





+ROG+ [PDN] + #XXX

#XXX = Page Access code - “Paging Access Codes” on Pages 135 and 135.

&QI7UQ +  + [X X X] + [Y Y Y]

[X X X] [Y Y Y] = page group/zone (See Tables 14 and

15 on Page 135.)

[PDN] + 

[X X X X] = [PDN] or [PhDN] to be picked up

+ROG + [PDN] + 

[PDN] +  +(a)

[PDN] +  +(a)

= 9 0 0~9 1 9 or 999 park zone number;

+ [X X X X]

1. These codes can be used during a CO line call.

2. Background music speakers can only be turned ON/OFF from Station 200.

3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.

4. This feature will hold an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page will still be accessed. These codes can be used during a CO line call.

5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.

6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.

74 Strata DK Digital Telephone 6/00

Speed Dial Pause and Flash Storage

Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).

Hookflash Regular Pause Long Pause

The )ODVK button stores a flash signal only if 6SG'LDO3DXVH is programmed as a flexible button on the telephone. The flash signal is 0.5 or 2 seconds long (set in system programming) and is displayed on the LCD as “F-”.

Press )ODVK

...or enter the hookflash dial code (&QI7UQ + ).

The pause is either 1.5 or 3 seconds (set in system programming). The LCD displays “P-”.

Press 6SG'LDO3DXVH

...or if 6SG'LDO3DXVH is not on the telephone, press )ODVK to store a pause.

Speed Dial Number Linking

Features

Speed Dial–Advanced Features

Ten-second pause, which can be entered anywhere in the Speed Dial number. The LCD displays “L-”.

Press 6SG'LDO/QJ3DXVH.

You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station Speed Dial button or code.

The number directly stored in the System Speed Dial number dials out first, then the number linked to it. Typically, a company’s special carrier access telephone numbers are stored as part of the digit string.

Note A designated station can be used to link System Speed Dial codes. See the

System Administrator’s User Guide.

Important! Before linking Speed Dial Numbers, make sure the System

Administrator has stored the desired number in the System Speed Dial you plan on using.

Strata DK Digital Telephone 6/00 75

Features

Speed Dial–Advanced Features

➤ To link station/system speed dial numbers

1. Press

2. Press

5HGLDO.

...or 6SHHG'LDO + a Station Speed Dial Access Code. (See Table 17 on

Page 136.)

3. Press 6SHHG'LDO.

4. Enter the System Speed Dial Access Code to which the number will be linked. (See Table 17

on Page 136.)

5. Enter the telephone number to be stored (max. 16 digits).

6. Press

5HGLDO. The number is stored and is automatically dialed when

Linked Speed Dial Example

the optional linked station

6' button is pressed or the

linked Station Speed Dial access code is dialed.

The System Administrator can store a CO line access code plus international long distance dialing codes in System Speed Dial locations (See Table 17 on Page 136). You link the System Speed Dial code to a telephone number stored in any Station Speed Dial location on your station.

System Administrator

Stores the CO line access code and the international dialing sequence (9011813) in the System Speed Dial location *690 from the administrator station.

➤ Press 5HGLDO + 6SHHG'LDO +  + [PDN] +  + 5HGLDO.

76 Strata DK Digital Telephone 6/00

Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It

Station User

Stores the System Speed Dial information on Speed Dial Code 10.

➤ Press 5HGLDO + 6SHHG'LDO + + 6SHHG'LDO +  + 5HGLDO.

Features

Speed Dial–Advanced Features

is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813).

where:

 – System Speed Dial Code that is linked.

 – CO line access code.

 – international area code.

 – country code (example: Japan)

 – city code (example: Tokyo)

where:

 – Station Speed Dial Code.

 – System Speed Dial Code being linked to Speed Dial Code 10.

 – local Tokyo telephone number.

➤ To use the new link

➤

From your station, press the 6'() button or 6SHHG'LDO+ . Your telephone automatically dials

 to access a CO line, then the international dialing

sequence code plus the local telephone number.

Chain Dialing Speed Dial Numbers

You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conference calls) to your conversation with Speed Dialing. It also allows dialing of a stored code, such as a credit card number, to send to a far-end computer.

Strata DK Digital Telephone 6/00 77

Features

Timed Reminders

➤ To chain dial Speed Dial numbers

1. Access a CO line. (See Table 13 on Page 134 for CO Line Access Codes.)

2. Press

6SHHG'LDOand dial the Speed Dial code for the telephone number to be

dialed. (See Table 16 on Page 136 for Speed Dial Codes.)

3. To dial another telephone number, press

Timed Reminders

You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis.

➤ To set a timed reminder

1. Press a [DN] and dial a timed reminder number

~).

(

2. Enter the time you want to be reminded.

3. Press  for the reminder to be repeated every day, or

 for a one-time

reminder only.

&QI and repeat Steps 1 and 2.

Use a 24-hour clock format (HHMM).

#605 TIMER SET

#605 TIMER SET 0800

#605 TIMER SET 08001

78 Strata DK Digital Telephone 6/00

4. Enter desired LCD message station number (

~) or

system number (

~)

Features

Timed Reminders

605 TIMER SET 0800110

...or enter

if your

telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds.

5. Press

5HGLDO. The time is recorded in

6. To cancel the beeping/message prior to 30 seconds, press

0RGH +  or

take the phone offhook.

➤ To cancel a Timed Reminder

1. Press [DN], then the number of the timed reminder (

~) you

want to cancel.

memory and you should hear

DATA PROGRAMED

a beeping tone (along with the displayed message) for 30 seconds at the set time.

You can only cancel one reminder at a time.

2. Press 5HGLDO. The reminder is cancelled.

Strata DK Digital Telephone 6/00 79

Features

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones.

With ISDN calls, when that point will be sent with DTMF tones.

7RQH'LDO6HOHFW is pressed, all of the digits entered after

➤ To ch a ng e Ton e D i al i ng

1. Access a CO line. Although the CO line is programmed for rotary dial

pulses, access the CO line and dial the telephone number like any other call described in this user guide.

2. Dial a telephone number.

3. While on the call,

7RQH'LDO

press

6HOHFW

The Tone LED lights steady red and you are able to send DTMF tones with your dial pad. The feature is cancelled when the call is completed.

Two (Tandem) CO Line Connection

[DN] Button

This feature enables a station user to connect two CO lines, then drop out of the conversation.

➤ To connect two outside lines (using a [DN] button)

1. While talking on an outside call using a [DN] button, press

&QI7UQ.

You hear dial tone. The [DN] LED flashes (conference rate).

80 Strata DK Digital Telephone 6/00

2. Dial a CO line access code and then the outside telephone number.

See Table 13 on Page

134 or ask your

System Administrator.

Features

Two (Tandem) CO Line Connection

3. After the party answers, press

7UQ

4. Press &QI7UQ and hang-up.

CO Buttons

This feature allows a station user to connect two CO lines, then drop out of the conversation. On some systems, both CO buttons) must appear on your telephone to allow Tandem connections to be established from your telephone.

The [DN] LED flashes (in-use rate) and all parties are

&QI

conferenced.

If you receive a busy tone/no answer, press [DN] to return to the original connection.

You hear dial tone before you hang-up The [DN] LED

TRK-TRK N1 N2 JAN 10 THU 11: 57

flashes (exclusive-hold rate) and the two lines are connected.

N1 and N2 identify

the connected CO lines.

The LED turns OFF when the parties hang-up.

If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected (see “Supervision” on

Page 83).

/LQH buttons (or 3RROHG/LQH*US

Strata DK Digital Telephone 6/00 81

Features

Two (Tandem) CO Line Connection

➤ To connect two outside lines (using a /LQH button)

1. Press CO /LQH

...or

3RROHG/LQH

*US

and dial a

telephone number.

2. After the party answers, press

7UQ

&QI

3. Press another CO

/LQH

...or 3RROHG/LQH

*US

and dial a

telephone number.

...or on some systems, you can press

and dial a CO

7UQ

&QI

line access code followed by a telephone number.

4. After the party answers, press

7UQ

&QI

You hear dial tone.

You hear dial tone. The CO Line LED flashes (conference rate). The new Line LED flashes (in-use rate).

It is not necessary to have both CO

/LQH buttons on

your telephone.

The Line LEDs both flash (in-use rate) and all parties are conferenced.

If you receive a busy tone or no answer, return to the original connection by pressing the original

/LQH button.

82 Strata DK Digital Telephone 6/00

Features

Two (Tandem) CO Line Connection

5. Press &QI7UQ and hang up.

You hear dial tone. Both Line LEDs continue to flash (exclusive-hold rate) and the two lines are connected. and

N2 identify the connected

CO lines.

The LED turns OFF when the parties hang-up.

Page 83).

Supervision

➤ To supervise a tandem call and release it

1. Press [DN]

...or

/LQH

...or 3RROHG/LQH

*US

2. If the parties have hung up, go back onhook

You are connected to both CO lines. Both Line LEDs flash (in-use rate). identify the connected CO lines.

Both Line LEDs turn OFF and the connection is released.

TRK-TRK N1 N2 JAN 10 THU 11: 57

N1 and N2

...or if the parties are still talking, press

&QI7UQ and hang-

up.

Strata DK Digital Telephone 6/00 83

Features

Voice Mail Integration

This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate Toshiba Voice Mail User Guide for more information:

♦ Stratagy Voice Processing User Guide

♦ Toshiba VP User Guide

Message Mailbox

To direct forwarded calls to your mailbox–your personal storage space for voice messages–and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox.

Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.

➤ To assign a voice mail message mailbox number

Note This procedure is required for the initial storage of VM ID code to the Toshiba

Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code, repeat this procedure.

1. Press [DN] +

2. Enter the voice mail ID code and the voice mailbox [DN], plus any required pauses (up to 16 characters).

. You hear confirmation tone.

Example: for Toshiba voice mail systems, enter

 + the

mailbox number.

203= mailbox number of the

[DN] you pressed in Step 1.

656 ID CODE SET

91203

84 Strata DK Digital Telephone 6/00

Features

Voice Mail Integration

3. Press 5HGLDO. You hear a confirmation tone.

The LCD confirms the data storage.

➤ To cancel the mailbox number

➤

Press [DN] +  + 5HGLDO.

Message Retrieval

You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed.

➤ To assign the message retrieval sequence

1. Press [DN] + . You hear a confirmation tone.

2. Enter the voice mail system code and the voice mailbox [DN], plus any required pauses (up to 16 characters).

Example: for Toshiba voice mail systems, enter mailbox number.

[203] = mailbox number.

 + the

DATA PROGRAMED

657 ID CODE SET

92203

3. Enter your security code.

By storing your security code, you avoid having to enter your code every time you access your mailbox; however, this will also allow anyone to retrieve your messages from your phone. If a security code is not desired, do not include it.

4. Press 5HGLDO. You hear confirmation tone.

The LCD confirms the data

DATA PROGRAMMED

storage.

Strata DK Digital Telephone 6/00 85

Features

Voice Mail Integration

➤ To retrieve messages with 0VJ or [PhDN/MW] button

➤

Press 0VJ [PhDN/MW] button with flashing LED.

➤ To cancel automatic retrieval

➤

Press [DN] +  + 5HGLDO.

Multiple Message Retrieval (LCD Telephones)

1. With the flashing LED, press

0VJ or

[PhDN/MW].

The displayed station is called.

When a message waiting voice mail is displayed, a

follows the station number. If a + sign is displayed, you have message waiting indications from more than one source (voice mail or stations). Press

6FUROO to

rotate through more message waiting sources.

CALL 200 216V+

NO. 203

86 Strata DK Digital Telephone 6/00

Call Forward to Voice Systems

By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox.

Note &DOO)RUZDUG buttons can only be used to Call Forward [PDNs]; access

codes can be used to Call Forward [PDNs] or [PhDNs].

➤ To forward calls to voice mail

Features

Voice Mail Integration

1. Press the desired &DOO

)RUZDUG

button

...or a [PDN] or [PhDN] + access code.

2. Dial the Voice Mail System Directory number__________.

3. Press the same Call Forward button used in Step 1

...or if you used an access code sequence, press

6SHHG'LDO +

5HGLDO + 6SNU.

The LED flashes.

You hear a confirmation tone after entering the access code.

Call Forward access codes:

Call Forward-All Calls:



Call Forward-Busy:  Call Forward-No Answer:  Call Forward-Busy-No Answer: 

See your System Administrator for the correct voice mail Directory Number. After dialing, you hear confirmation tone.

If your phone has a Call Forward button assigned, its LED lights steady red.

Strata DK Digital Telephone 6/00 87

Features

Voice Mail Integration

➤ To cancel Call Forward

➤ Press Call Forward

button

...or press a [PDN] or [PhDN] +

, then

hang up.

The Call Forward LED turns off.

Note Call Forward buttons apply only to [PDNs]

and not to [PhDNs].

You hear a confirmation tone, and Call Forward is cancelled.

88 Strata DK Digital Telephone 6/00

Toshiba DK 2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Publication Information

Contents

Introduction

Organization

How to Use This Guide

Conventions

Related Documents/Media

Action/Response

Digital Telephone Models

Buttons

Fixed Buttons

Flexible Buttons

LCD Buttons

LED Indicators

On-hook/Off-hook

Volume Controls

Before You Begin

Automatic Line Selection

Ringing Line Preference

Signaling

Quick Reference

Making an Internal Call

Making an Outside Call

Making an Outside Call to an ISDN Trunk

On-Hook Dialing

Answering Calls

Account Code Calls

Incoming Call Notification

Forced Account Codes (Verified/Non-Verified)

Voluntary Account Codes (Verified/Non-Verified)

Alarm Reset

Alert Signaling

Attendant Console Calling

Automatic Busy Redial (ABR)

Automatic Callback (ACB)

Automatic Hold

BGM Over Telephone Speakers

Call Forward

Call Forward Modes

Using Call Forward Buttons

Using Access Codes

LCD Telephones

Call Forward–All Calls

Call Forward–Busy

Call Forward–No Answer

Call Forward–Busy/No Answer

Call Forward–Fixed

Call Forward—External

Call Park Orbits

Call Park and Page

Call Pickup

[DN] Pickup

Directed Call Pickup

Group Pickup

Call Transfer with Camp-on

Page/Internal Call Pickup

Call Waiting

Conference Calls

Date/Time/Day Adjustment

Direct Inward System Access (DISA)

DISA Calls - Internal

DISA Calls - External

Direct Station Selection (DSS) Buttons (Hotline)

Do Not Disturb (DND)

Door Lock(s)

Door Phone(s)

DTMF Tone Dialing with * and #

Emergency Ringdown/Hotline Service

Group Listening

Handsfree Answerback

Handsfree Monitoring

ISDN Outgoing Calling

Subaddress

Message Waiting

Message Waiting Light on [PDN]

Message Waiting Light on [PhDN/MW]