Toshiba DK16e, DK16, DK40i, DK40, DK424 User Guide

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Telecommunication Systems Division

Integrated Wireless Handset

User Guide

May 1999

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, includi ng, but not limited to, uti li zation of new advances in the st ate of technical arts or to simply change th e design of this documen t.

Further, Toshiba America Information Systems, Inc., Telec ommunication Syste ms Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-UG-WDTEL-VA 4016152

Version A, May 1999

All rights reserved. No part of this manual, covered by th e copyrights hereon, ma y be reproduced in any form or by any means—graphic, ele ct roni c, or mechanical, includi ng recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trade m ark of the Toshiba Corporation and Strata AirL ink is a trademark of Tosh iba America Information Systems, Inc.

Trademark s , registered trademarks, and serv ice marks are the property of their respective owners.

Introduction

Organization...................................................................................................................... vii

Conventions .....................................................................................................................viii

Related Documents..............................................................................................................x

Chapter 1 – The Grand Tour

Handset ................................................................................................................................2

Buttons.................................................................................................................................5

Fixed.................................................................................................................................5

Flexible.............................................................................................................................5

Line...................................................................................................................................5

Directory Number [DN] ...................................................................................................5

Primary Directory Number [PDN]...................................................................................5

Secondary Directory Number [SDN]...............................................................................6

Phantom Directory Number [PhDN]................................................................................6

Liquid Crystal Display .........................................................................................................6

Volume Controls..................................................................................................................6

Charger Base........................................................................................................................7

Battery..................................................................................................................................8

Chapter 2 – Install ation

Step 1: Select Location .............................................................................................. .......11

Step 2: Charge Batteries for First Time............................................................................12

Step 3: Verify Call Ringing Patterns.................................................................................13

Step 4: Verify System/Handset IDs..................................................................................13

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 3 - Handset Operation

Chapter 3 – Handset Operation

Powering On and Off.........................................................................................................15

Making Calls.................................................................. ......... ......... ......... .........................16

Receiving Calls..................................................................................................................16

Menu Options.....................................................................................................................17

Auto Answer (7 + FCN).................................................................................................18

Change Idle Message (13 + FCN)..................................................................................18

Click Volume (4 + FCN)................................................................................................19

Delete Last Number Dialed (12 + FCN) ........................................................................20

Display Contrast (8 + FCN)............................................................................................20

Display Test Option (9 + FCN)......................................................................................21

Ringer Type (2 + FCN) ..................................................................................................21

Ringer Volume (3 + FCN)..............................................................................................22

Time Format (6 + FCN)..................................................................................................22

Using the Hookswitch........................................................................................................23

Adjusting Volume..............................................................................................................23

Mute...................................................................................................................................24

Lock/Unlock the Dial Pad..................................................................................................24

Speed Dial...................................................................... ............................................... .....25

Chapter 4 – Digital Features

Account Code Calls ...........................................................................................................32

Forced Account Codes....................................................................................................32

Voluntary Account Codes...............................................................................................32

Verified Account Codes .................................................................................................33

Emergency Override of Forced Account Code Dialing .................................................33

Attendant Console Calling.................................................................................................34

Automatic Busy Redial (ABR)..........................................................................................34

Automatic Callback (ACB)................................................................................................35

Automatic Hold..................................................................................................................37

Call Forward (CF)..............................................................................................................38

Call Forward Modes.......................................................................................................38

Using Call Forward Buttons...........................................................................................39

Using Access Codes ................................................... ......... ...........................................39

Strata AirLink Integrated Wireless Handset 5/99

Contents

Chapter 4 - Digital Features

Call Forward–All Calls...................................................................................................40

Call Forward–Busy .........................................................................................................40

Call Forward–No Answer...............................................................................................41

Call Forward–Busy/No Answer.....................................................................................43

Call Forward–Fixed........................................................................................................44

Call Forward–External....................................................................................................44

Call Hold............................................................................................................................46

Call Park Orbits..................................................................................................................46

Call Pickup.........................................................................................................................49

Call Waiting.......................................................................................................................52

Caller ID....................................................... ...................................................... ................52

Conference Calls................................................................................................................53

Direct Inward System Access (DISA)...............................................................................53

Do Not Disturb...................................................................................................................55

Door Lock..........................................................................................................................55

Door Phones.......................................................................................................................55

DTMF Tones......................................................................................................................56

ISDN Calling .....................................................................................................................56

Message Waiting................................................................................................................57

Override Calls....................................................................................................................59

Executive Override.........................................................................................................60

Privacy Override.............................................................................................................61

Toll Restriction Override................................................................................................61

Paging Announcements .....................................................................................................62

All Call Page...................................................................................................................62

Release and Answer................................................................ ......... ..................................62

Saved Number Redial........................................................................................................63

Speed Dial...................................................................... ............................................... .....64

Tone/Pulse Dialing.............................................................................................................66

Two CO Line Connection (Tandem).................................................................................66

Transferring Calls ..............................................................................................................69

Transferring with Camp-on............................................................................................69

Strata AirLink Integrated Wireless Handset 5/99

iii

Contents

Chapter 5 - Standard Features

Toshiba Voice Mail Integration.........................................................................................70

Voice Mail Identification Code......................................................................................70

Message Retrieval...........................................................................................................71

Call Forward to Voice Systems......................................................................................72

Chapter 5 – Standard Features

Account Code Calls ...........................................................................................................76

Forced Account Codes....................................................................................................76

Voluntary Account Codes...............................................................................................76

Verified Account Codes .................................................................................................77

Emergency Override of Forced Account Code Dialing .................................................77

Attendant Console Calling.................................................................................................78

Automatic Busy Redial......................................................................................................78

Automatic Callback (ACB)................................................................................................79

Call Forward ......................................................................................................................80

Call Forward Modes.......................................................................................................81

Call Forward–All Calls...................................................................................................82

Call Forward–Busy .........................................................................................................82

Call Forward–No Answer...............................................................................................83

Call Forward–Busy/No Answer.....................................................................................84

Call Forward–External....................................................................................................85

Call Hold............................................................................................................................86

Call Park Orbits..................................................................................................................87

Call Pickup.........................................................................................................................89

CO Line Queuing...............................................................................................................91

Conference Calls................................................................................................................92

CO Line Connection (Tandem) .........................................................................................93

Direct Inward System Access (DISA)...............................................................................93

Door Phones.......................................................................................................................96

Emergency Ringdown........................................................................................................96

ISDN Calling .....................................................................................................................97

Message Waiting................................................................................................................97

Override Calls....................................................................................................................98

Executive Override.........................................................................................................99

Paging Announcements ...................................................................................................100

Strata AirLink Integrated Wireless Handset 5/99

Chapter 5 - Standard Features

Repeat Last Number Dialed.............................................................................................100

Speed Dial...................................................................... ............................................... ...100

Transferring Calls ............................................................................................................101

Transferring with Camp-on..........................................................................................101

Toshiba Voice Mail Integration.......................................................................................102

Call Forward to Voice Systems....................................................................................102

Voice Mail Identification Code....................................................................................103

Message Retrieval.........................................................................................................104

Appendix

Handset Specifications.....................................................................................................106

Troubleshooting...............................................................................................................107

Access Codes...................................................................................................................109

CO Line Access Codes.................................................................................................109

Feature Codes...............................................................................................................110

Paging Access Codes....................................................................................................112

Contents

Index

Strata AirLink Integrated Wireless Handset 5/99

.....................................................................................................................................113

Contents

Chapter 5 - Standard Features

Strata AirLink Integrated Wireless Handset 5/99

Introduction

This guide describes the features and operation of the Strata AirLink™ Integrated Wirele ss handse t in S trata DK systems and many non- Toshib a systems. The S trata DK systems that support the handset are:

♦ DK16e/DK16 ♦ DK40i/DK40 ♦ DK424/DK280 (Release 3.0 or higher)

If you have a non-Toshiba system, see your System Administrator for more information.

Organization

♦ Chapter 1 – The Grand Tour describes the featur es associated with the wire les s

handset and includes buttons and icons, Charger Base and its Light Emitting Diodes (LEDs), and tips for increasing battery li fe.

♦ Chapter 2 – Installation covers selecting the right location for your handset,

charging the batteries, and verifying the IDs of the handset.

♦ Chapter 3 – Handset Operation describes handset features, including changing

the idle message, speed dial calling by number or name, and using feature access codes.

Strata AirLink Integrated Wireless Handset 5/99 vii

Introduction

Conventions

€ Chapter 4 – Digital Features

handset, such as Call Forward, Message Waiting, and Paging.

€ Chapter 5 – Standard Features

your handset in the standard interface wireless system.

€ Appendix

contains handset specifications, troubleshooting techniques, and

feature access codes.

Conventions

Convention Description

Note

Important!

CAUTION!

describes how the system features work with your

describes how the system features work with

Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

viii

W ARNING!

[DN]

[PDN]

[SDN]

Alerts you when the given task could cause personal injury or death

Represents any Directo ry Nu mber button, also known as an exten sion or intercom number.

Represents any Primary Direc tory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Strata AirLink Integrated Wireless Handset 5/99

Convention Description

Introduction

Conventions

[PhDN]

Represents any Phantom Di rectory Number button (a n additional DN).

Represents the pre-programmed digital handset

[B]

buttons 4~9. This is not applicable to the analog handset.

$ULDO#%ROG

Courier

Represents telephone buttons. Shows a computer keyboard entry or screen display.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type

prog

then press

Enter

Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a

Plus (+)

simultaneous entry. Example: with spaces between th em show a sequential entry.

Tilde (~)

➤

Example: Means “through.” Example: 350 ~ 640 Hz frequency

range. Denotes the step in a one-step procedure.

Esc + Enter

. Entries

➤

Denotes a procedure. Grey words within the printed text denote cross-

See Figure 10

references. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Strata AirLink Integrated Wireless Handset 5/99

Introduction

Handset

Your wireless handset (shown at right) stores up to eight system and handset IDs tha t are configured by your System Administrator.

The handset has a two-line Liquid Crystal Display (LCD) that shows alphanumeric information , including the idle message, date, call duration, icons and specific call activity.

Table 1 briefly describes the

functions of the LCD fields, icons, and the fixed buttons.

Idle Message Date Time/Call Duration

Icon Display Area

PWR

END

CALL

Volume/Scroll Buttons

Scroll/Lock Buttons

Strata AirLink Integrated Wireless Handset 5/99

Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions

Handset Description

The Grand Tour

Handset

LCD Fields

Fixed

Buttons

Idle Message Area Date Time/Call Duration

Icon Display Area

3:5

)/6+

)&1

▲

▼

672

5&/

$%&

Displays an idle message. Displays the current date. Displays the call duration and current time. Displays icons that represent different battery and

handset conditions. Turns the power On and Off. Performs hookflash functions in analog systems only. Activates the handset menu options and enables

features with the use of other buttons; for example, Call Forward, Transfer, Speed Dial, and Conference.

Increases list ening v olu me and s crolls fo rward th rough menu options.

Decreases listening volume and scrolls backward through menu options.

Stores Speed Dial numbers/names and the idle message.

Recalls numbers stored in memory. Toggles handset between alpha and numeric modes.

&$//

(1'

&/5

Strata AirLink Integrated Wireless Handset 5/99

Places the handset off-hook to enable calling. Places the handset on-hook and exits from

)&1, 672

Erases one or more digits in the display. Scrolls backwards through the Speed Dial list.

, and

$%&

modes.

5&/

The Grand Tour

Handset

Table 1 LCD Fields, Fixed Buttons, and Icons Descriptions

Handset Description

Scrolls forward through the Speed Dial list and locks/ unlocks the dial pad.

Places calls on Hold. Conferences or transfers calls. Retrieves messages.

Fixed

Buttons

(continued)

)&1+4

)&1+5

)&1+6

Indicates off-hook or ringing.

Indicates battery strength—one bar is low and four is high.

Indicates the currently configured ring volume.

Indicates the alpha mode—for entering displayed letters in memory.

Icons

ABC

Indicates signal strength—one bar is low and four is high.

(continued)

Indicates a message waiting.

Indicates that your handset is forwarded.

1. Available in Strata DK systems only.

Strata AirLink Integrated Wireless Handset 5/99

Buttons

If your handset inter faces to t he Stra ta DK t eleph one syst em using a digit al port, the handset buttons have special capab ilities as discussed in t he followi ng paragraphs. I f it does not or you are int erfaced to a non-Toshiba system, the handset does not have these capa bilities.

Fixed

The handset buttons, 1~3, are fixed as Hold (FCN + 1), Conference/Transfer (FCN + 2), and Message Waiting (FCN + 3).

Flexible

The handset buttons, 4~9, are assigned in programming to system features by the System Administrator. The buttons can also be used as [DNs], [PhDNs], and [SDNs] or CO lines.

Line

In Strata DK systems, line buttons enable you to directly access outside Central Office (CO) lines. You can have a handset flexible button (4~9) assigne d as your handset does not have access codes listed in Table 9 on Page 109.

The Grand Tour

/LQH

, and you want to access outside CO lines, use the

/LQH

Buttons

. If

Directory Number [DN]

The [DN] buttons consist of [PDNs], [SDNs], and [PhDNs] that are your extension or intercom number. You can have multiple [DN] buttons on your handset , includi ng [DNs] belonging to a secondary handset [SDNs].

Primary Directory Number [PDN]

You can have up to four [PDNs] and set the Call Forward and Voice Mail ID (VMID) code on [PDNs].

Strata AirLink Integrated Wireless Handset 5/99

The Grand Tour

CF -A201

JAN01 TUE

12:15

Liquid Crystal Display

Secondary Directory Number [SDN]

The [PDN] of another extension that appears on your handset is an [SDN]. You cannot set Call Forward or a VMID code for [SDNs] on your handset.

Phantom Directory Number [PhDN]

You can have up to four [PhDNs] dedicated to a station or shared by a group of stations (for example, as a common telephone number for an entire department). You can only set the Call Forward and VMID code for [PhDNs] that are owned by your handset. You can have a separate Message Waiting button and mailbox for up to four [PhDNs] on your handset.

Liquid Crystal Display

The 18-character LCD gives you essential call information, handset status, and the c urrent time . When you are o n a call , it gives you up-to-the-minute call-duration time. All displays are updated automatically as call processing proceeds or handset status changes.

Volume Controls

Your handset has volume increase (▲) and decrease (▼) buttons for controlling the ring and button (“key cli ck”) vo lume leve ls. See “Cli ck Volume (4 + FCN)”on Page

19 and “Ringer Volume (3 + FCN)”on Page 22 for more information.

Strata AirLink Integrated Wireless Handset 5/99

Charger Base

The handset comes with a Charger Base (shown at right) that has front and rear slots.

The front slot functions as a cradle for the handset and a charger for the handset battery. It provides rapid charging only.

The rear slot is for a spare battery and automatically discharges when it detects that discharging is necessary.

The LEDs indicate battery charging status. The LEDs flash and use the colo rs red, gree n, and amber to i ndicat e dif fere nt conditions (shown in Table 2). See “Troubleshooting”on Page 107 for more information.

Table 2 LED Indicators

The Grand Tour

Charger Base

Battery LED

Handset LED

2959

Color State Description

Steady Rapid charging.

Red

Flashing

Steady Battery is charged.

Green

Flashing Battery is charged, but check standby/talk time.

Steady

Amber

Flashing Short circuit or over-discharged battery.

Amber/Green Alternate Flashing Battery is discharging.

Strata AirLink Integrated Wireless Handset 5/99

Internal battery fault. Try charging the battery again. If the problem persists, replace it.

Charger is evaluating the battery status or waiting for the battery to finish charging.

The Grand Tour

Battery

The handset uses one Nickel Metal Hydride (NiMH) battery. When fully charged it provides up to 4 hours of talk and 40 hours of standby time.

➤➤➤➤

To charge the battery

Return the handset to the Charger Base.

Important!

➤➤➤➤

To discharge the handset or spare battery

1. Insert the spare battery in the rear slot of the Charger Base

...or the handset with its battery in the front slot.

2. When the LED changes to steady green, remove the spare battery and handset from the Charger Base.

The battery must charge for two continuous hours to operate properly.

If the LED alternates between green and amber, leave the battery in the Charger Base to complete discharging.

After the discharge cycle completes, the LED changes to steady red which indicates rapid charging is in progress.

Strata AirLink Integrated Wireless Handset 5/99

Removing and Re-installing the Battery

3019

Battery Release

The Grand Tour

Battery

CAUTION!

➤➤➤➤

To remove the battery

1. Press the battery release in the direction of the arrow (shown at right).

2. Lift out the battery.

➤➤➤➤

To re-install the battery

1. Fit the battery notches into the base of the handset (shown at right).

2. Snap the upper part of the battery int o the handset.

If you have to remove the battery, turn off the power first. This saves your menu changes and Speed Dial (SD) additions since the last time you turned on the power.

Handset without Battery

Handset Battery

X X

Strata AirLink Integrated Wireless Handset 5/99

X X

3020

Notches

The Grand Tour

Battery

Strata AirLink Integrated Wireless Handset 5/99

Installation

This chapter describes installation procedures and how to charge the handset batteries.

Important!

The Strata AirLink Wireless Syst em must be programmed before the handset operates.

Step 1: Select Location

1. Select a location for your handset and Charger Base. Avoid excessive heat or humidity.

2. Place the handset and charger on a desk or tabletop near a standard 120V AC outlet.

3. Keep the handset away from sources of electrical noise (motors, fluorescent lighting, etc.)

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Step 2: Charge Batteries for First Time

1. Remove the handset carrying case, if it has one.

2. Make sure the power is off.

3. Insert the handset (bat tery in it) in the front slot of the charger (shown at upper right).

The Handset LED changes to amber and then to red, indicating rapid charging.

FCN

FLSH

PWR

ABC

RCL

STO

CLR

END

CALL

DEF

ABC

MNO

JKL

GHI

WXYZ

TUV

PQRS

Note

If you place a fully charged battery in the charger, it detects the full charge and cancels rapid charging. The Handset LED changes to amber, red, and then green.

4. If you have a spare battery, insert it in the rear slot of the handset charger (shown at lower right).

The Battery LED changes to amber wh ile waiting for the handset to finish charging or alternates between green and amber, indicating discharge is in progress.

5. Remove the handset or spare battery wh en the LEDs change to a steady green.

The steady green LED indicates a fully charged batte ry. The charger switch es to a “trickle charge” until you remove the handset or spare battery.

3911

Handset LED

3912

Battery LED

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Important!

Do not use the battery before it has completed the rapid charge cycle, even if the handset battery icon displays full strength. The battery must charge for two continuous hours. Reduced talk/standby time result under these conditions.

Step 3: Verify Call Ringing Patterns

Your handset ringing pattern is set in system programming. Some systems use the internal call ring pattern for incoming outside calls – one second on, three seconds off. A distinct out side call ring pattern i s available – 0.4 s econds on, 0.2 seconds of f,

0.4 seconds on, three seconds off.

Step 4: Verify System/Handset IDs

Your System Administrator programs one or more system IDs into your handset. This enables you to roam or handoff calls in one or more telephone systems. See your System Administrator to program additional system IDs into your handset.

Strata AirLink Integrated Wireless Handset 5/99

Installation

Battery

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

TOSHIBA

_1_DEC_98

12:15

This chapter describes handset operation, including powering on and off, menu functionality, and SD. Your handset can be configured for digital or standard operation. See Chapter 4 - Digital Features and Chapter 5 - Standard Features for features specific to each handset.

Powering On and Off

Strata AirLink Integrated Wireless Handset 5/99

Press on or off).

3:5

(toggles

The handset beeps.

Note

Strata DK system time appears shortly after the handset is first powered on.

Handset Operation

CALLING

00015

CALL FORW ARD TO

00025

TALK TO

210

00025

Making Calls

You can make calls outside the telephone sys tem by dialing di rect or using CO Line Access Codes. See “CO Line Access Codes”on Page 109 for more information.

➤➤➤➤

To make an internal call

Enter a telephone number and press

&$//

If the called number is forwarded, this displays:

Then, the Call Forward destination number [

210

displays.

]

Receiving Calls

...or press and the telephone number.

Press

&$//

first

You hear dial tone and your call is connected.

. The call connects.

Note

Auto Answer mode connects to a call without pressing

Strata AirLink Integrated Wireless Handset 5/99

&$//

Menu Options

The handset must be idle to use its own menu. Table 2 describes each option.

➤➤➤➤

To ac cess menu options

Handset Operation

Menu Options

...or

)&1

1. Press

2. Press when the desired option displays.

Table 3 Menu Options

▲

The LCD scrolls backward through menu options 13~1.

+ ▼. It scrolls forward through menu options 1~13 .

again

Important!

You must turn the power of f first or all menu changes, except to the idle message, are lost if you remove the handset battery.

Press Option

5#.#)&1

)&1

)&1)&1

6#.#)&1

)&1

)&1)&1

7#.#)&1

)&1

)&1)&1

9#.#)&1

)&1

)&1)&1

:#.#)&1

)&1

)&1)&1

;#.#)&1

)&1

)&1)&1

<#.#)&1

)&1

)&1)&1

Sets Ringer Type Sets Ringer Volume Adjusts Button Beep Volume Sets Time Format Turns Auto Answer On/Off Sets Display Contrast Tests Icon Display

44#.#)&1

)&1

)&1)&1

45#.#)&1

)&1

)&1)&1

46#.#)&1

)&1

)&1)&1

Strata AirLink Integrated Wireless Handset 5/99

Deletes All SD Numbers Deletes Last Number Dialed Changes Idle Messag e

Handset Operation

AUTO ANSWER

fn:07

AUTO ANSR ON

fn:07

AUTO ANSR OFF

fn:07

CHANGE

IDLE MSG

fn:13

ABC

Menu Options

Auto Answer (

1. Press

)&1

+ ▼

)

(seven times)

...or

2. Press

)&1

to toggle

...or toggle off.

3. Press

(1'

. Clears the display and saves the last selected value.

Change Idle Message (

Note

)&1,

When a call comes in, you only hear a “click,” simila r to the click you hear when you press a button.

Important!

1. Press times)

...or

2. Press

Do not use the full 18 characters because the date displays also.

)&1

+ ▼ (13

)&1

)&1#

again. The handset changes to

alpha mode and displays the “ABC” icon. The current message displays.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

KEY CLICK VOLUME

fn:04

Menu Options

3. Press the characters or numbers for a n ew message.

4. Press

Table 4 Special Characters

672

See Table 4 for more informatio n.

(1'

. The new idle message is stored in memory.

Press Result

11 1– 2A 2B 2C 22 7S 77 99

space

Click Volume (

Strata AirLink Integrated Wireless Handset 5/99

1. Press times)

...or

)&1,

)&1

+ ▼(four

0zero

Handset Operation

KEY CLICK SILENT

fn:04

DEL LAST

#DIALED

fn:12

PRESS FCN TO DELETE

fn:12

DISPLAY CONTRAST

fn:08

Menu Options

2. Press

3. Press

)&1#

again. You hear levels of beeper

(1'

. Clears the display and saves the last selected value.

Delete Last Number Dialed (

)&1

and ▼

)&1

again.

once

1. Press (12 times)

...or

2. Press

3. Press more to confirm

volume or this displays:

Note

Your choices are VOL1~3 and silent.

)&1

)

If you confirm, the Last Dial ed Number (LDN) is deleted.

Display Contrast (

...or

4. Press

1. Press (eight times)

...or

(1'

to cancel. Returns you to the idle message.

(1'

. Clears the display and returns you to the idle

message.

;

)&1,

▼

Strata AirLink Integrated Wireless Handset 5/99

)&1

;

)&1

Handset Operation

CONTRAST TYPE 3

fn:08

DISP TEST OPTION

fn:09

PRESS FCN FOR TEST

fn:09

R I NG TYPE OPTION

fn:02

Menu Options

2. Press

)&1

until the contrast that you want is visible.

3. Press

(1'

. Clears the display and saves the last selected value.

Display Test Option (

)&1

1. Press times)

...or

2. Press toggle the test on and off.

3. Press

)&1

again to

(1'

. Clears the display and saves the last selected value.

▼

)&1,

(nine

There are seven types of contrast available.

When the test is off, this displays:

When the test is on, a ll icons display and the alphanumeric area fi ll s with boxes.

Ringer Type (

Strata AirLink Integrated Wireless Handset 5/99

1. Press (twice)

...or

2. Press

3. Press

)&1,

)&1

+ ▼

)&1

(1'

again. You hear the chosen ringer type (1~8). . Clears the display and saves the last selected value.

Handset Operation

RINGER VOLUME

fn:03

RINGER SILENT

fn:03

TIME FORMAT

fn:06

Menu Options

Ringer Volume (

1. Press (three times)

...or

2. Press

3. Press

Time Format (

1. Press

times) ...or

)&1,

▼

)&1

again. You hear levels of ringer or

this displays:

(1'

. Clears the display and saves the last selected value.

)&1,

)&1

+ ▼(six

)&1

2. Press

3. Press

4. Press

)&1

again. Your format or

)&1

again. The values are toggled between

(1'

. Clears the display and saves the last selected value.

12H OR 24H

Strata AirLink Integrated Wireless Handset 5/99

displays.

12H

and

24H

Using the Hookswitch

Handset Operation

Using the Hookswitch

Note

The ordinary telephone hookswitch is located in the handset cradle of your telephone. Your handset has a special button that acts as a hookswitch (

➤➤➤➤

To use the hookswitch during a call

➤➤➤➤

To flash a CO line

This feature is only available to handsets that use the BSIA interface to Strata DK systems.

1. Press

2. Press

3. Enter a Centrex or

)/6+

Press

#BBBBBBB

PBX feature access code or extension number.

. You hear dial tone.

)/6+

&78

Adjusting Volume

)/6+

You hear dial tone.

Note

The access code depends on the Centrex or PBX that you have. Check with your System Administrator.

See Appendix on Page 105 for more information.

You have 12 volume settings that adjust the calling party voice level.

Strata AirLink Integrated Wireless Handset 5/99

▲

Press ...or ▼ until you reach the level you want.

Handset Operation

MUT E

Mute

There are two types of mute—voic e and ringe r. Voice mute temporarily disconnec ts the handset microphone and t he othe r part y cannot he ar you. Ri ng mute tempo rari ly disconnects the ringer during an incoming call without affecting the call.

➤➤➤➤

To mute your voice while in conversation

Press and hold ▼ for about one second. This displays:

➤➤➤➤

To mute the ringer of an incoming call

➤➤➤➤

To cancel the mute feature

&/5

Press

Press ▲.

Lock/Unlock the Dial Pad

You can lock/unlock the dial pa d to avoid t he accide ntal pressi ng of the but tons. The handset must be idle.

Note

➤➤➤➤

To lock the dial pad

Press and hold

➤➤➤➤

To unlock the key pad

Press and hold ...or turn off the power.

You cannot use any buttons except

3:5

when the dial pad is locked. The dial pad automatically unloc ks whe n you re cei ve an incoming call and then relocks again when the call ends.

Strata AirLink Integrated Wireless Handset 5/99

Speed Dial

FULL:00 FREE:70

12:15

STORE AT ME:10?

12:15

STORED!

12:15

Your handset stores 70 SD numbers internally—10 are dialed by pressing 1 button. You can also assign SD memory locations or names. If a number or name is longer than 18 digits, it scrolls to the next LCD line.

Handset Operation

Speed Dial

Important!

Turn the handset power off before removing the battery or all SD numbers are lost.

➤➤➤➤

To find the available memory locations

1. Press

5&/

2. Wait ...or press

➤➤➤➤

To store a SD number

(1'

1. Enter a te lephone number and press

672

2. Input the locat ion that you want.

FULL:

is the number of used

locations, and

FREE:

is the number of available locations.

The idle message displays.

A default SD location (

displays.

)

Strata AirLink Integrated Wireless Handset 5/99

3. Press

672

again.

Handset Operation

ED: I T

8531212

12:15

Speed Dial

➤➤➤➤

To cancel storing a number

Press

➤➤➤➤

To edit stored SD numbers

1. Enter a mem ory location and press

5&/

...or

for the number.

(1'

5&/

, or

+ ▲, ▼,

to search

2. Press

&/5

. The number is deleted

3. Enter the new digits

(1'

672

3~<

. The number stored for that

and press

➤➤➤➤

To cancel the editing process at anytime

Press

➤➤➤➤

To SD using buttons 0~9

1. Press and hold

2. Release the button. The call connects.

character by character.

button dials and displays.

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

8531212

12:15

RECALL LOCATION

12:15

P PRGRMMD

12:15

To SD using memory locations 10~69

1. Dial a memory location (

43~9<

Handset Operation

Speed Dial

2. Press

➤➤➤➤

To scroll memory locations for SD numbers

1. Press

5&/

&$//

. The name and the first nine

Note

digits of the number displays.

2. Press ▲ or ▼ to

Each SD number displays.

...or

&$//

. The displayed number rings.

3. Press

➤➤➤➤

To program a pause

1. Press and hold

...or

Reserve memory locations 0~69 for your most frequently called numbers.

Strata AirLink Integrated Wireless Handset 5/99

2. Enter

3a<

, -, and &. A one-second pause is programmed.

Handset Operation

12:15

JOHN 01

DELETE?

12:15

Speed Dial

➤➤➤➤

To enter a “wait”

1. Press

2. Press and hold

➤➤➤➤

To delete one stored number

1. Enter a mem ory location and press

5&/

...or

, or

2. Press

&$//

. You can continue dialing.

5&/

+ ▲, ▼,

&/5

. You are prompted to

The handset searches memory.

confirm the deletion.

3. Press

...or

&/5

again The number/name is deleted.

(1'

to cancel.

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

DEL ALL SPEEDDIAL

12:15

PRESS FCN TO DEL

12:15

SPEEDDIAL DELETED

12:15

To delete all number s

1. Press the message at right displays

...or (in idle mode),

)&1

Handset Operation

Speed Dial

+ ▼ until

...or

)&1

(1'

again

to cancel.

again to

All SD numbers/names are deleted, and this displays:

2. Press

3. Press

4. Press exit.

T o famil iarize yourself wit h the fea tures of your handse t, you need to know how it is configured. See you System Administrator for specific information.

If you have the handset configured for digital operation, see C hapter 4 – Digital

Features, beginning on Page 31. If you have the handset configured for standard

operation, see Chapter 5 – Standard Features, beginning on Page 75.

Strata AirLink Integrated Wireless Handset 5/99

Handset Operation

Speed Dial

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

This chapter describes Strata AirLink handset features when it is configured to digital ports in Strata DK16, DK16e, DK40, DK40i, DK280 (Release 3.0 and higher), and DK424 telephone systems. The handset has many of the same features as the Digital Telephone (DKT) including Account Codes, Automatic Busy Redial (ABR), and Call Forward (CF).

Each feature is programmed by your System Administrator to flexible buttons 4~9. Buttons 1~3 are fixed as Hold (FCN + 1), Conference/Transfer (FCN + 2), and Message Waiting (FCN + 3).

Note

Strata AirLink Integrated Wireless Handset 5/99

Handset buttons 4~9 are represented in this guide as [B].

Digital Features

Account Code Calls

Account Codes are used for billing, call tracking, and line restriction applications. The codes are recorded and printed in a SMDR report.

Forced Account Codes

Forced Account Codes are set in system prog ramming to re cord outgoi ng calls only. When they are set at your st ation, you are requir ed to ent er the co de bef ore dia ling a telephone number.

➤➤➤➤

To use a Forced Account Code

&$//

1. Press

. You hear dial tone.

2. Enter a CO line Access Code.

3. Enter the Forced Account Code.

4. Enter the telephone number.

Voluntary Account Codes

Voluntary Account Codes are entered anytime after accessing a CO line or during a call. If you enter the code after accessing a CO line, you are reconnected to the outside caller or you hear dial tone.

If the system is also set for Verified Account Codes, you must enter that code also after entering the Voluntary Account Code. If the code is not entered, the call is not validated for the SMDR report.

An exception is the Voluntary Account Code that changes the Toll Restriction classification of your station. This code accesses telephone numbers outside your usual dialing area and must be entered

For example, if your station is restricted to local area calls, you can make out-ofstate calls by using a Voluntary Account Code set in system programming.

See Table 9 on Page 109.

You hear dial tone if you have entered a valid Account Code or busy tone, if invalid.

prior

to dialing the telephone number.

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

ENTER ACCOUNT

12:15

To use a Voluntary Account Code

Digital Features

Account Code Calls

1. Press

&$//#

$FFRXQW#&RGH#

)&1

(

+ [B])

)&1

...or

+ 5 +

+ Account Code

&79#

You hear dial tone and the CO lin e is pl aced on hold.

Note

Your conversation is not interrupted.

You hear dial tone. You can hear the caller, but they cannot hear you or the Account Code entry.

Verified Account Codes

Some Strata DK systems verify the entere d Forced or Voluntary Codes. These codes are called Verified Account Codes, an d they a re ent ered wi th the Voluntary Account Code. See your System Administrator for more information.

Emergency Override of Forced Account Code Dialing

Forced Account Codes are bypassed when emergency numbers, including 911 are dialed. See your Syst em Administrator for these numbers:

911 2) 3)

Alarm Reset

Strata AirLink Integrated Wireless Handset 5/99

Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated.

Press

&$//

$ODUP#5HVHW#()&1

+ [B]).

Digital Features

NO.202

P555 3700

12:15

Attendant Console Calling

You can call the Attendant Console using up to three ways, depending upon system programming.

➤➤➤➤

To call any Attendant Console

Press

&$//

+ 3. The call rings any Attendant Console and rotates

between the consoles i f there is more than one consol e is installed.

➤➤➤➤

To call a particular console

➤➤➤➤

To make an emergency call to a console

&$//

Press

and dial

the console [DN].

Press

&$//

&733

The call rings the console. Your System Administrator can provide the Attendan t Console’s internal numbers.

. The In-EMGR LED flashes on all consoles.

Automatic Busy Redial (ABR)

When an outside number is busy, you can activate ABR. Strata DK automatically redials the number at regular intervals. If the number is still busy, ABR resets and tries again.

Note

ABR is not attempted while your station is busy, but continues to time-o ut. A before redialing the number

This feature may not be supported by some or all of the lines in your system. See your System Administrator for more information.

(pause) displa ys (shown at right)

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

AUTO REDI AL SET

12:15

To activate ABR

Digital Features

Automatic Callback (ACB)

1. Press

5HGLDO

...or

2. Press

$XWR#%XV\#

)&1

(

+ [B])

)&1

+ 5#+

(1'

&77

You hear confirmation tone.

Note

The system redials, up to 15 times, every 30 or 60 seconds, depending on system programming.

➤➤➤➤

To answer an ABR call

Press

&$//

within

ABR has already connected to the number. 30 seconds when your handset rings.

Note

If you do not answer within 30 seconds, you hear a muted ring for a nother 30 s eco nds, t hen the call disconnects.

➤➤➤➤

To cancel ABR

&$//#+ &77

Press

Automatic Callback (ACB)

Strata AirLink Integrated Wireless Handset 5/99

When you reach a busy, Do Not Disturb (DND) station, or a busy line group, you can have the system automatically call you back. If you have Least Cost Routing (LCR), the system also redials the station or line group for you. If not, you must enter the station number again.

Note

The access code for ACB depends on system programming. See your System Administrator for more information.

Digital Features

AUTO CALL BACK ON

12:15

S T 15 ACB

12:15

LINE4 ACB

12:15

Automatic Callback (ACB)

➤➤➤➤

To set ACB

Press

&DOOEDFN

[B]) +

...or

➤➤➤➤

To answer an ACB call

Press

$XWR#

(

(1'

7+ (1'

&$//

You hear two seconds of

)&1

dial tone, then busy tone.

. Your handset rings at a fast

rate. Answer within three rings or ACB is canceled.

If the ACB was set for a busy CO Line, the seized line number displays.

If you hear busy tone after answering, the called party has alread y received or originate d another ca ll. ACB is still activated, and you are called again when the station is available.

➤➤➤➤

To cancel ACB to busy or DND station

Press

(1'

(1'(1'

&$//

&$//&$//

&76

&76&76

Strata AirLink Integrated Wireless Handset 5/99

Automatic Hold

You can place your call on hold automatically by pressing an outside line, a [DN], a [PhDN], or Strata DK is programmed for this feature. See your System Administrator for more information.

➤➤➤➤

To use Automatic Hold

While on a call, press another line, [DN] or [PhDN] to make or receive the new call. The first call is put on hold, and you are connected to the incoming call.

➤➤➤➤

To switch between calls

)&1

+ 4. You can also switch between calls if your handset and the

Digital Features

Automatic Hold

1. Press the line, [DN], or [PhDN] of the held call.

2. Press the line, [DN], or [PhDN] of the second held call.

3. Repeat Steps 1~2 to switch between the calls.

➤➤➤➤

To retrieve a held call

Press the line, [DN], or [PhDN] + ...or

)&1

You are connected to the first held call.

You are connected to the second cal l and the fir st call is on hold again.

&75

+ [B].

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

You can assign CF destinat ions for each [ DN] on yo ur handse t (up t o one [PDN] and four [PhDNs]). Each [DN] can be independent ly set for a different CF feature. CF must be set before the call is re cei ved and has priority ov er th e Sta tion Hunt feature.

If you set CF from a [PDN] or [PhDN]:

€

You must set the CF from your handset.

€

Your handset must be programmed as the owner of the [PDN] or [PhDN].

Note

If you hear a re-order tone when following any of the CF steps, your handset is not the owner of the [PDN]/[PhDN].

If CF is set, the following calls to your station forward (except in CF–External mode):

€

Internal

€

Auto Attendant

€

CO lines calls that ring only at your station

€

Transferred CO line or station

CO lines that ring more than one station do not forward.

Call Forward Modes

You can set your handset [PDNs] or [PhDNs] for these CF modes:

€ CF–All Calls

called).

€ CF–Busy

busy or in the DND mode.

Note

forwards calls immediatel y when your station, [PDN], or [PhDN] is

CF–All Calls, CF–Busy, CF Busy–No Answer, and CF–No Answer can be set with the touch of one button. See “Feature Access Codes” on Page 110.

forwards all calls immediately (your handset does not ring when

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Call Forward (CF)

€ CF–No Answer

forwards all ca lls if y ou fail to a nswer wit hin a desi gnated t ime

(set by you when you enable the feature).

€ CF–Busy/No Answer

forwards all calls immediately whe never you a re busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature).

€ CF–Fixed

forwards all internal, private, or DID CO line calls immediately to a station or voice mail device set in system programming. Your station does not ring when called a nd must be as signed with system programming.

€ CF–External

forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your handset do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinatio ns.

Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private CO

/LQH ()&1

other CF modes can be set for your [PDNs] or [PhDNs] simultaneously with CF–External.

Using Call Forward Buttons

If your digital handset has been programmed for CF buttons ( set the following CF features for a [PDN]:

%XV\ ([WHUQDO

&DOO#)UZG#1R#$QVZHU, &DOO#)UZG#%XV\21$QV, &DOO#)RUZDUG#

&DOO#)RUZDUG#WR=#

, and

#&DOO#)RUZDUG#WR= ()&1

+ [B]) in

+[B]), and/or DID line, CF externally. Any of the

)&1

+ [B]), you can

&DOO#)UZG#$OO#&DOOV, &DOO#)UZG#

(CF–Fixed feature).

Using Access Codes

If your handset has not been programmed for CF buttons or you are forwarding a [PhDN], you must use access codes to set the CF feature.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

CALL FORW ARD TO

12:15

FORWARD TO 203

12:15

TOSHIBA

24 MAR 99

12:15

NO.210 CF TO

12:15

Call Forward (CF)

Call Forward–All Calls

1. Press

)UZG#$OO#&DOOV#

)&1 +#

(

...or [PhDN] +

2. Enter the destination [DN].

3. Press

&DOOV#

(1'#

...or code used).

➤➤➤➤

To cancel a CF–All Calls

Press

&$//

&DOO#

[B])

&$//

+ [PDN]/

&934

&DOO#)UZG#$OO#

)&1 +#

(

[B])

(if access

&DOO#)UZG#$OO#&DOOV ()&1

You hear confirmation tone.

Calls are forwarded to the stored [DN], in this case

203

+ [B])

Call Forward–Busy

&$//

...or

1. Press

&$//

)UZG#%XV\#+ )&1

[B])

+ [PDN] +

&DOO#

&934

(1'

Strata AirLink Integrated Wireless Handset 5/99

&$//

N0 .210 CF TO 203

12:15

TOSHIBA

24 MAR 99

12:15

NO.210 CF TO

12:15

NO.210 CF TO 203

12:15

...or [PhDN] +

+ [PDN]/

&935

2. Enter the destination [DN].

Digital Features

Call Forward (CF)

You hear confirmation tone.

%XV\#

(1'

...or

&DOO#)UZG#

)&1 +#

(

[B])

(if access

3. Press

code used).

➤➤➤➤

To cancel a Call Forward—Busy

&DOO#)UZG#%XV\ ()&1 +#

Press

&$//

...or

+ [PDN] +

Call Forward–No Answer

1. Press

&$//

)UZG#1R#$QVZHU#

)&1 +#

(

&$//

...or [PhDN] +

2. Enter the destination [DN].

[B])

+ [PDN]/

&936

&DOO#

Calls are forwarded to the stored [DN], in this case,

203

(1'

[B]) +

&934

(1'

You hear confirmation tone.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

16 SEC

12:15

TOSHIBA

24 MAR 99

12:15

TOSHIBA

24 MAR 99

12:15

Call Forward (CF)

3. Enter the time delay

Note

3;a93

(

) seconds.

Skip this step if you do not want to change the time.

4. Press

&DOO#)UZG#1R#

$QVZHU#

)&1

(

[B])

5HGLDO#()&1

...or [B]), then

(1'#

(if access code was used in Step 1).

(1'

5. Press

. Calls are forwarded to the

The LCD displays the amount of time ente red (

Calls are forwarded to the stored [DN], in the case,

203

Notes

♦

If the DK system is programmed for Announce Calls, the handset only ri ngs. It does not have a speaker to announce the call.

♦

Calls do not forward unless the calling party presses

handset. It rings first, the forwards.

stored [DN], in the case,

203

5LQJ ()&1

+ [B]) to toggle the

➤➤➤➤

To cancel a CF–No Answer

Note

If the DK system is programm ed for Announce Calls, the handset only rings. It does not have a speaker to announce the call.

&DOO#)UZG#1R#$QVZHU ()&1

Press ...or

&$//

+ [PDN] +

&934

+ [B]) +

(1'

Strata AirLink Integrated Wireless Handset 5/99

(1'

Call Forward–Busy/No Answer

NO.210 CF TO

12:15

NO.210 CF TO 203

12:15

16 SEC

12:15

Digital Features

Call Forward (CF)

1. Press

&$//

)UZG#%XV\21$QV#

)&1

(

+ [B])

&$//

...or [PhDN] +

&DOO#

+ [PDN]/

&937

2. Enter the destination [DN].

3. Enter the time delay

Note

3;a93

(

) seconds.

Skip this step, if you do not want to change the time.

4. Press

&DOO#)UZG#

%XV\21$QV#

)&1

(

+ [B])

You hear confirmation tone.

The LCD displays the

amount of time ente red (

Calls are forwarded to the stored [DN].

➤➤➤➤

To cancel a CF–Busy/No Answer

Strata AirLink Integrated Wireless Handset 5/99

...or

(1'

used in Step 1).

Press ...or

5HGLDO

, then

(if access code

&DOO#)UZG#%XV\21$QV ()&1

&$//

+ [PDN] +

&934

(1'

+ [B]) +

(1'

Digital Features

Call Forward (CF)

Call Forward–Fixed

&$//

1. Press

)UZG#WR=#

)&1

(

[B]).

2. Press

&DOO#)UZG#WR=

a second time.

Call Forward–External

1. Store the destination number at Station SD location code 49.

2. To set CF-External,

&DOO#)UZG#

press

([WHUQDO

[B]) ...or the [PDN] +

&9:3

)&1 +#

(

&DOO#

All calls forward to a station [PDN] or voice mail device set in system programming.

Feature is canceled.

Notes

♦

Only perform Step 1 the first time C F-External is set or when you change the destination. It is not necessary to st ore the destination each time; it remains in sy stem memory.

♦

The LCR access code “9” cannot be used.

Incoming calls forw ard to the destination stored at Station Speed Dial Location 49.

➤➤➤➤

To cancel a CF–External

&DOO#)UZG#([WHUQDO#()&1

Press

&$//

...or

&9:3

(1'

+ [B])

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

To change a remote forwarding destination number

If Call Forward-External mode is set at your stati on, you can chan ge the for warding destination from a telephone outside of the system.

Digital Features

Call Forward (CF)

1. Call into the Strata DK system over a CO line programmed for DISA.

2. After you get dial

&9:3

tone, press

your [PDN].

3. Enter the Remote CF–External security code.

4. Enter the new destination.

You hear ringback tone signal, then internal dial tone for 10 second s. Try again if you hear bu sy tone.

Note

See the System Administrator for DISA

telephone numbers. You hear a confirmation tone. If a number is not dialed, the system automatically

makes the DISA CO line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear a confirmation tone. See the System Administrator for the security code that is assigned to your handset in system programming.

Notes

♦

You can enter an internal number, Voice Mail number, or a CO line access code + an external telephone number.

♦

With some systems, you can dial a line group code instead of a CO line number access code. (See “CO Line Access Codes”on Page 109 for access code information.)

(1'

5. Press

Strata AirLink Integrated Wireless Handset 5/99

. You hear a confirmation tone.

Digital Features

HOLD NO.

6753

12:15

Call Hold

➤➤➤➤

To return to the call o n hold

Press

)&1

&$//

+ 4.

+ + [B] of the [DN], [PhDN], or CO line that is on hold.

Call Park Orbits

The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call from the orbit using the same or a dif ferent stati on. There are 20 General Park Orbi ts for a Strata DK system and 1 Personal Park Orbit for each station.

)1&

Note

Caller ID displays t he telephone number or calling party name if your Strata DK system has that capability.

You are reconnected to the held call. If you do not return to the held call with in a specified time, the call rings your handset.

If you are busy on anot her call when the held call recalls your statio n, you hear two tone bursts of two beeps each, three seconds apart. When you end the second call, the first call rings your station.

The call remains on hold at your station indefinitely.

Once you have parked a call in an orbit, you can:

€

Hang up and retrieve the parked call at a later time

€

Access a voice paging device to announce the parked call for pickup from another station

If the parked call is not retrieved within a specified time, the call rings back to your handset. If you are talking when the parked call recalls, you hear two short beeps (tones), three seconds apart.

Strata AirLink Integrated Wireless Handset 5/99

You can answer the parked recall by putting the new call on hold or end the second

ENTER ORBIT NO.

12:15

6793 PK

ORBIT 900

12:15

L2PK ORBT900

12:15

call and answer the parked recall by hanging up. The parked call remains camped onto your handset until you respond.

➤➤➤➤

To park a call in an orbit

Digital Features

Call Park Orbits

1. Press

3DUN#LQ#2UELW

)&1

(

+ [B])

)&1 +#5#

...or

&665

2. Enter a General Orbit Number (

<33~<4<

...or a valid [PDN]

<<<

...or

3. Press

. The system parks the ca ll on

(1'

. Once the call is parked, you can make or receive

You hear dial tone.

Y ou hea r a one second confir mation tone. The call is

)

parked in an orbit, or to an assigned [PDN]. If an orbit number is busy, enter another number.

the lowest vacant orbit number and displays it.

other calls.

Note

If the parked call is not retrieved wit hin a specified time, the call rings back to your handset and displays on the LCD.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

L2PKORBIT

900

12:15

HOLD LN2 ENTERORB#

12:15

Call Park Orbits

➤➤➤➤

To retrie ve a parked call

1. Press

LQ#2UELW

[B])

...or the orbit number.

➤➤➤➤

To park and page a call

1. Press

3DJH

...or

2. Enter the general orbit number

<33~<4<

(

...or a valid [PDN]

&$//

)&1

(

&665#

and enter

3DUN#DQG#

)&1

(

&$//

+ [B])

)

3DUN#

&664

You hear dial tone.

You are reconnected to the parked call.

The call is parked on the lo west vacan t orbi t number or [PDN]. After you enter an orbit number, a short burst of dial tone prompts you to enter the Page access code.

...or

<<<

. The system parks the call on the l owest vac ant orbi t

number and displays it.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

HOLD LN2

999

12:15

HOLD LN2 L2 ORB900

12:15

Call Pickup

3. Enter a [DN] or Page Group or Zone access code.

4. Make your announcement including the orbit number.

5. Press

Call Pickup

You can pick up a ca ll t hat is ringing at another statio n o r on hold and other types of calls with the Call Pickup feature. Table 5 describes the functions of each code.

(1'

After you enter an orbit number, a s hort b urs t of d ial tone prompts you to enter the Page access code.

The LCD shows the held line and its orbit number.

See Tables 1 1 and 12 on

Page 112.

Strata AirLink Integrated Wireless Handset 5/99

Stations are assigned in system programming to Pickup Groups. As many as 20 groups can be enabled to easily pic k up external (ne w or transferr ed) or intern al calls that are ringing stations in your group or in other groups. You can belong to more than one group. See the System Administrator for group assignments.

You can pickup internal calls (station-to-station), Group Pages, and All Call Pages. If these types of c alls o ccur at th e same ti me, th e pickup pri orit y is st ation -to-s ta tion and then Page calls in the order of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.

Digital Features

NO.204200 CALL 201

12:15

Call Pickup

Table 5 Call Pickup Access Codes and Functions

Code Function

&8#.#;;;

&63

&68

&:334~&:533

➤➤➤➤

To use Call Pickup

Press

&$//

+ [PDN] or [PhDN].

➤➤➤➤

To use Directed Call Pickup.

1. Press

&$//

'LUHFWHG#3LFNXS

)&1

(

+ [B])

Picks up calls ringing or on hold at specific [PDNs] or [PhDNs].

Picks up group pages, internal calls, or door telephones ringing stations.

Picks up external pages. Picks up ringing CO lines. Picks up CO lines (1~200) on hold.

&8&5

The directed [PDN] is the station that has the ringing or held call to pick up.

&$//#+ &8#

...or

[DN].

2. Dial the [PDN]. If more than one call is on hold, the call on the

lowest button number is picked up first. Ringing calls are picked up over held calls as a priority.

Strata AirLink Integrated Wireless Handset 5/99

➤➤➤➤

To pick up a ringing CO line in a tenant system

Digital Features

Call Pickup

&$//

)&1

+ [B])

Press

'LUHFWHG#3LFNXS# 4

~7#(

You are connected to a incoming CO line call for a Tenant Group (1~4).

Notes

€

In non-tenant systems, picks up any ringing CO line.

€

This feature does not pickup held lines or transferred CO lines that are ringing; use Directed Call Pickup.

&$// +#

...or

&8<

➤➤➤➤

To pick up calls that are ringing in your group

&$//

Press

*URXS#3LFNXS

*URXS#3LFNXS*URXS#3LFNXS

)&1

(

+ [B])

)&1)&1

[DN] +

...or a [DN] +

&8&67

&8&67&8&67

. You are

connected to the call.

➤➤➤➤

To pick up calls that are ringing in another group

'LUHFWHG#3LFNXS4#

1. Press

2. Enter

&$//

+ [DN]. You hear dial tone.

+ the group

pickup access code

&653~&66<

(

You are connected to the call aft er dialing the group access code. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups can pick up the call.

Note

Strata AirLink Integrated Wireless Handset 5/99

These group pickup access codes can be entered into a SD locati on for easier access.

Digital Features

HOLD

6753

12:15

Call Waiting

➤➤➤➤

To pickup a page or internal call

1. Press

&$//

. You hear dial tone.

2. Enter

Call Waiting

When you are talking, incoming calls are camped onto your station. You must end the conversation or transfer the call to another station to answer the camped on call.

Press

...or if your handset has the Auto Hold feature, just p ress the assigned [DN].

Caller ID

Your handset can be programmed to display Caller ID names and numbers if the local telephone company has the capability. See your System Administrator for more information.

&8&63

)&1

. You are connected to the caller who originated the

internal or page call. The page circuit is released.

The existing call is placed on hold, and the camped-on line rings your station.

You ar e connected to the transferred call.

Note

See your System Administrator to find out if you have Auto Hold.

You can also toggle between the name and number by pressing

)&1

+ ▲ while the handset is ringing. Otherwise, the call is put on hold and recalls within the allotted time.

Strata AirLink Integrated Wireless Handset 5/99

Conference Calls

This feature enabl es you t o add other parties to an existing call. You can confer enc e up to:

€

Two stations and two CO lines

€

Three stations and one CO line

€

Four stations

➤➤➤➤

To make a conference call

Digital Features

Conferenc e Calls

1. While on a call, pre ss

)&1

+ 5.

2. Dial a [DN] or access a CO line and dial the telephone number.

3. When the called party answers, press

)&1

You hear dial tone.

The number is not conferenced unless the user answers the call. If you receive a busy tone or no

)&1

answer, press

+ 5 to return to the original call.

All parties are conferenced. If the second call was placed on a [DN] or CO line that appears on your handset.

4. Repeat the procedure to add other CO lines or [DNs], not exceeding the maximum number.

Direct Inward System Access (DISA)

Outside callers wit h telephones that send Dual-tone Multi-fr equ enc y (DTMF) tones (pushbutton dialing) can call into the system on DISA CO lines and dial stations or outgoing CO lines without going through an attendant or operator.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Direct Inward System Access (DISA)

➤➤➤➤

To make a direct inward station call with DISA

1. From outside the system, dial the DISA CO line telephone number.

2. When you hear dial tone, dial a [DN].

3. If you receive busy tone or want to dial another number while the station is still ringing, press Repeat Step 2.

➤➤➤➤

To make an outgoing call with DISA

You hear a ringback tone sig nal, then an i nternal d ial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically causes the DISA CO line to ring a telephone or group of telephones designated in system programming. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear ring tone. When the station answers, you are connected.

If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone.

To call another station after completing a DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls.

1. From outside the system, press CALL + the DISA CO line telephone number.

2. When you hear dial tone, enter a CO line or CO line access code

You hear a ringback tone sig nal, then an i nternal d ial tone for 10 seconds.

If you do not dial within 10 seconds, the system automatically rings the DISA CO line as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear dial tone. If you do not hear dial tone, you must also dial a DISA security code.

Strata AirLink Integrated Wireless Handset 5/99

Digital Features

Do Not Disturb

...or enter a CO line or CO line access code + the DISA security code.

Do Not Disturb

If your handset is in DND, CF–Busy, or CF–Busy/No Answer , interna l, external and transferred calls do not ring on it. Calls are forwarded to Voice Mail or another station if your [P DN] or [PhDN] ap pears at th ose st atio ns. You can make calls while in the DND mode.

Important!

➤➤➤➤

To activate DND

Press

1RW#'LVWXUE#

+ [B]).

There is no warning tone for incoming Executive or Busy Override.

&$//

Door Lock

'R#

)&1

(

You hear dial tone.

Note

See the System Administrator for the DISA security code number. If the correct code is not entered, the call disconnects.

If a call is ringing, the ringing stops.

Your handset can have up to five Unlock Door buttons that unlock doors in your facility.

&$//

Press seconds (set in system programming).

8QORFN#'RRU#()&1

Door Phones

You can call a door telephone and monitor the immediate area surrounding it. Only digital and electronic stations can be called by door telephone users, but you can pick up these calls when they are incoming.

Strata AirLink Integrated Wireless Handset 5/99

+ [B]). The door unlocks for three or six

Digital Features

NO.204 DOORPH1A

12:15

DTMF Tones

➤➤➤➤

To call and/or monitor a door telephone

1. Press

2. Enter the door phone

3. If the door phone is

&$//

[DN].

ringing an other station, press [DN] +

&8&63

DTMF Tones

Some devices or services require DTMF tones (- and &), such as a Voice Mail device or computer output service. DTMF tones are automatically enabled on stations with System Speed Dial (SSD) . If you do not have SSD, you must fi rs t di al

, & to enable these tones.

This feature disables the SSD during the call, but it is restored when you complete the call or place it on hold.

While on an outside cal l, pre ss

. You hear dial tone.

You are connected to the door phone.

Note

&8&63

be turned on for your system.

+ &, then send - and#&, DTMF tones, and 3~<.

access is a system option that cannot

ISDN Calling

Note

To make outgoing calls using an Integrated Services Digital Network (ISDN) trunks, you must be an ISDN subscriber and be connected to a Str ata DK424 syste m with Release 4.0, or higher. ISDN trunks offer f aste r call connec tion s etup a nd more connection circuit s.

This procedure must be repeated on each call.

Strata AirLink Integrated Wireless Handset 5/99

Making an ISDN outgoing call is handled automatically with a timer or by you

CALL

145-105

12:15

NO. 204 CALL 203

12:15

initiating the ISDN “Start ” sequence . The method de pends on syst em programming. See your Sys tem Administra tor for more information.

➤➤➤➤

To make an outgoing call to an ISDN trunk

&$//

1. Press

+ ISDN trunk access code (8xx)

...or dial 9 for LCR.

Digital Features

Message Waiting

2. Press

6WDUW#+)&1

[B]).

Message Waiting

Your handset has a fixed Message Waiting (MW) button

)&1

(

+ 6) to retrieve messages and a special ico n (shown at

right) that displays. If you call a busy station or it does not answer, you can

leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you

&$//

0VJ

)&1

back by pressing

➤➤➤➤

To retrieve messages

1. When you see the MW icon displayed, press +

The dialed digits are not sent until you press or until the timer expires.

with the flashing LED.

Your message is retrieved.

Note

If the MW icon continues to display, you have more messages—repeat Step 1 to retrieve them.

6WDUW

Strata AirLink Integrated Wireless Handset 5/99

...or

&$//

&73;

Digital Features

NO.204INT

203 MWSET

12:15

Message Waiting

2. You can bypass the first message and listen to the next

This feature is available for Strata DK40, DK280, Release 3.1 and higher, and DK424 Release 1 and

and higher. message by repeating Step 1.

3. After receiving the message, press

➤➤➤➤

To set a MW indication at another telephone

1. Press

&$//

(1'

+ an

Important!

internal number.

)&1

2. Press

(1'

➤➤➤➤

To cancel the MW indication at another telephone

+ 6 +

The MW lamp turns on at station

If you are calling a standard telephone, it must have a MW lamp. All Toshiba digital or electronic telephones have MW lamps.

203

➤➤➤➤

To cancel your MW icon

Press

&$//

called number +

(1'

Press

(1'

&$//

+ the

&73<

The MW indication on the called station turns OFF.

Strata AirLink Integrated Wireless Handset 5/99

Override Calls

Digital Features

Override Calls

Note

The stations indicated in the sample LCDs (

203, 204, 205

, and

210

examples, not handset defaults.

The available override features are:

€ Busy Override

– sends muted ring tones t o a busy station to indicate that a call is waiting. The muted ring is programmed for each station as two muted rings only or continued muted rings until the call is answer ed. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

€ DND Override

– sends a tone to an idle or busy station in the DND mode to indicate that a call is co ming i n. Your handset can also be programmed to block DND Override from other telephones.

€ Executive Override

– enters an established conversation. Your handset can also be programmed to block Executive Override. The Privacy on Line feature does not block this feature.

€ Privacy Override

– enters an established call on a private common CO Line button, except common [DNs] that are always private. Up to two stations can enter an existing CO line-to- statio n call (up t o three st atio ns can be conn ected to a CO line).

You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode. Stations with Privacy Release can enable calling stations to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override.

) are

Note

€ Toll Restriction Override

Privacy Override is blocked by DND.

station is enabled or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station Toll Restriction class. The st ation resumes its normal class at the conclusion of the call.

Strata AirLink Integrated Wireless Handset 5/99

– restricts stations from making toll calls. Each

Digital Features

NO. 203

210BSYOVR