Toshiba digital copiers, GA-1121 Service Manual

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GA-1121 SERVICE GUIDE

for Toshiba digital copiers

A guide for service technicians

Part Number: 45040232

9 February 2004

This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics for Imaging, Inc.

This publication is provided in conjunction with an EFI product (the “Product”) which contains EFI software (the “Software”). The Software is furnished under license and may only be used or copied in accordance with the terms of the Software license set forth below.

This product may be covered by one or more of the following U.S. Patents: 4,716,978, 4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878, 5,276,490, 5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560, 5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960, 5,583,623, 5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657, 5,760,913, 5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867, 5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041, 6,112,665, 6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335, 6,201,614, 6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122, 6,292,270, 6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071, 6,330,363, 6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978, 6,356,359, 6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927, 6,490,696, 6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300, 6,550,991, 6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326, 6,643,317, 6,647,149, 6,657,741, 6,662,199, 6,678,068, RE33,973, RE36,947, D341,131, D406,117, D416,550, D417,864, D419,185, D426,206, D439,851, D444,793.

Trademarks

Auto-Count, ColorCal, ColorWise, Command WorkStation, EDOX, EFI, Electronics for Imaging, EnterpriseSite, Fiery, the Fiery logo, Fiery Spark, M@estro, MicroPress, Mousitometer, Printcafe, the Printcafe logo, PrinterSite, PrintMe, Prograph, RIP-While-Print, ScanBuilder, and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Ofﬁce and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in the U.S. Patent and Trademark Ofﬁce.

The Electronics for Imaging logo, the EFI logos, the PrintMe logo, the Splash logo, the Unimobile logo, Everywhere You Go, Changing the Way the World Prints, The Operating System for Print, Essential to Print, AutoCal, AutoGray, ColorCal, Digital StoreFront, DocBuilder, DocBuilder Pro, DocStream, FreeForm, EFI Balance, EFI Exchange, EFI Scan, EFI Impose Balance, EFI OneFlow, Fiery Link, Fiery Prints, Intelligent Device Management, NetWise, OneFlow, PrintFlow, PrintMe Enterprise, PrintMe Networks, PrintSmith, PrintSmith Site, Proteus, PSI, PSI Flexo, RIPChips, SendMe, Splash, Unimobile, VisualCal, WebInstaller, WebScan, WebSpooler, WebStatus, and WebTools are trademarks of Electronics for Imaging, Inc. Best, the Best logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best GmbH.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Legal Notices

APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability

to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability or otherwise), will be limited to $50.

PANTONE® Colors displayed in the software application or in the user documentation may not match PANTONE-identiﬁed standards. Consult current PANTONE Color Publications for accurate color. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2004.

Pantone, Inc. is the copyright owner of color data and/or software which are licensed to Electronics for Imaging, Inc., to distribute for use only in combination with the products, or software of Electronics for Imaging, Inc. PANTONE Color Data and/or Software shall not be copied onto another disk or into memory except as part of the delivery of the Electronics for Imaging, Inc., products or software.

This product includes software developed by the Apache Software Foundation (http:// www.apache.org/).

FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Class A Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, and uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

Industry Canada Class A Notice

This Class A digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe A de l’Industrie Canada

Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, dass die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung der Funkentstörbestimmungen einer gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.

Die Einhaltung zutreffender Bestimmungen hängt davon ab, dass geschirmte Ausführungen benützt werden. Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich.

Software License Agreement

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE. INSTALLING OR USING THE SOFTWARE INDICATES THAT YOU AGREE TO AND ACCEPT THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ACCEPT THE TERMS OF THIS AGREEMENT YOU MAY RETURN THE UNUSED SOFTWARE FOR A FULL REFUND TO THE PLACE OF PURCHASE.

License

EFI grants you a non-exclusive license to use the Software and accompanying documentation (“Documentation”) included with the Product. The Software is licensed, not sold. You may use the Software solely for your own customary business or personal purposes. You may not rent, lease, sublicense or lend the Software or use the Software in any time sharing, service bureau, or similar arrangement.

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The terms, conditions, and restrictions in the License Agreement apply to all bug ﬁxes, patches, releases, release notes, updates, and upgrades related to the Software.

Proprietary Rights

You acknowledge and agree that all rights, title and interest, including all intellectual property rights, in and relating to the Software, Documentation and all modiﬁcations and derivative works thereof are solely owned by and shall remain with EFI and its suppliers. Except for the express limited license granted above to use the Software, no right or license of any kind is granted. You receive no rights or license under any patents, copyrights, trade secrets, or trademarks (whether registered or unregistered). You agree not to adopt, register, or attempt to register any EFI trademark or trade name (“EFI Mark”) or any confusingly similar mark, URL, internet domain name, or symbol as your own name or the name of your afﬁliates or products, and not to take any other action which impairs or reduces the trademark rights of EFI or its suppliers.

Conﬁdentiality

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Remedies and Termination

Unauthorized use, copying, or disclosure of the Software, or any breach of this Agreement will result in automatic termination of this license and will make available to EFI other legal remedies. In the event of termination, you must destroy all copies of the Software, Documentation, and all component parts thereof. All provisions of this Agreement relating to disclaimers of warranties, limitation of liability, remedies, damages, governing law, jurisdiction, venue, and EFI’s proprietary rights shall survive termination.

Limited Warranty and Disclaimer

EFI warrants to the original purchaser (“Customer”) for thirty (30) days from the date of original purchase from EFI or its authorized retailer that the Software will perform in substantial conformance to the Documentation when the Product is used as authorized by EFI’s speciﬁcations. EFI warrants the media containing the Software against failure during the above warranty period. EFI makes no warranty or representation that the Software will meet your speciﬁc requirements, that the operation of the Software will be uninterrupted, secure, fault-tolerant, or error free, or that all defects in the Software will be corrected. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any third party products (software or hardware. THE INSTALLATION OF ANY THIRD PARTY PRODUCTS OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY. IN ADDITION, USE, MODIFICATION, AND/OR REPAIR OF THE PRODUCT OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY.

EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EFI MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND EFI SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EFI AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE OR FAILURE OF THE SOFTWARE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF EFI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PRICE OF THE PRODUCT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

You are hereby notiﬁed that Adobe Systems Incorporated, a Delaware corporation located at 345 Park Avenue, San Jose, CA 95110-2704 (“Adobe”) is a third-party beneﬁciary to this agreement to the extent that this agreement contains provisions which relate to your use of any software, font programs, typefaces, and/or trademarks licensed or supplied by Adobe. Such provisions are made expressly for the beneﬁt of Adobe and are enforceable by Adobe in addition to EFI. ADOBE WILL HAVE NO LIABILITY WHATSOEVER TO YOU FOR ANY ADOBE SOFTWARE OR TECHNOLOGY LICENSED HEREUNDER.

Export Controls

EFI’s Products are subject to U.S. export laws and regulations, including the U.S. Export Administration Regulations, as well as foreign export laws and regulations. You agree that you will not use, distribute, transfer, export, or re-export any portion of the Product or the Software in any form in violation of any applicable laws or regulations of the United States or the country in which you obtained them.

U.S. Government Restricted Rights:

Use, duplication, or disclosure of the Software by the United States Government is subject to restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -227.7202-4 and, to the extent required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14, Restricted Rights Notice (June 1987) Alternate III(g)(3)(June 1987) or FAR 52.227-19 (June

1987). To the extent any technical data is provided pursuant to the Agreement, such data is protected per FAR 12.211 and DFARS 227.7102-2 and to the extent explicitly required by the U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November

1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above referenced agency regulations are modiﬁed or superceded, the subsequent or equivalent regulation shall apply. The name of the Contractor is Electronics for Imaging.

General

The rights and obligations of the parties related to this Agreement will be governed in all respects by the laws of the State of California exclusively, as such laws apply to contracts between California residents performed entirely within California. The United Nations Convention on Contracts for the International Sale of Goods and any other similar convention does not apply to this Agreement. For all disputes related to this Agreement, you consent to the personal and exclusive jurisdiction and venue of the state courts in San Mateo County, California and the federal court for the Northern District of California. This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software. If any provision of this Agreement is held invalid, such provision shall be deemed modiﬁed to the extent necessary to be enforceable and the other provisions in this Agreement shall continue in full force and effect.

If you have any questions, please see EFI’s web site at www.eﬁ.com.

Electronics for Imaging 303 Velocity Way Foster City, CA 94404

Contents

Preface

About this guide

About the illustrations in this guide vii

Terminology and conventions viii

Precautions Tools you will need

Chapter 1: Introduction

Features How the GA-1121 operates GA-1121 print options User software

Fiery WebTools 1-5

Chapter 2: Using the GA-1121 Control Panel

Status/Control overview Activity light Buttons Screens

Functions screen 2-5

Conﬁg Mode Shutting down, rebooting, and restarting the GA-1121

Shutting down and rebooting the GA-1121 2-7

Restarting the GA-1121 2-8

vii

viii

1-1

1-2

1-3

2-1

2-2

2-3

2-7

Chapter 3: Service Procedures

Overview GA-1121 assembly Accessing GA-1121 assembly components Checking connections GA-1121 board Replacing GA-1121 board components

CPU cooling assembly 3-11

DIMMs 3-13

Battery 3-14

Fans Hard disk drive Replacing the GA-1121 assembly Restoring GA-1121 functionality after service

3-1

3-3

3-4

3-6

3-8

3-11

3-17

3-18

3-21

3-22

Contents

System software

System software installation reminders 3-23

Installing system software 3-24

Chapter 4: Troubleshooting

The troubleshooting process Preliminary on-site checkout

Checking external connections 4-3

Checking internal connections 4-4

Inspecting the system 4-5

Normal startup sequence 4-8

Error messages and conditions Diagnostic tools

Video diagnostics 4-13

Test E-mail 4-14

Printing the Test Page 4-15

Appendix A: Speciﬁcations

Hardware features Networking and connectivity User software Safety and emissions compliance

3-23

4-1

4-2

4-9

4-13

A-1

Index

Preface

About this guide

The Service Guide is intended for certiﬁed TOSHIBA GA-1121 (Fiery X3e+) and copier service technicians servicing a GA-1121. If you have not received installation and service certiﬁcation, you should not attempt to install or service a GA-1121. Electronics for Imaging, Inc. does not warrant the performance of the GA-1121 if installed or serviced by non-certiﬁed personnel.

About this guide

This guide is divided into the following sections:

•“Preface”

Gives general information about this guide and general information that you should know before you attempt to install or service the GA-1121.

• Chapter 1, “Introduction”

Provides general information about the GA-1121.

• Chapter 2, “Using the GA-1121 Control Panel”

Tells you how to use the Control Panel for GA-1121 functions, such as canceling print jobs or printing Test and Conﬁguration pages.

• Chapter 3, “Service Procedures”

Describes removal and replacement procedures for GA-1121 assembly components.

• Chapter 4, “Troubleshooting”

Identiﬁes the source of common problems and suggests ways of correcting them.

•Appendix A, “Speciﬁcations”

Provides an overview of GA-1121 hardware speciﬁcations.

Customers should not use the technical service documentation. Do not leave this guide behind after you make a service call.

About the illustrations in this guide

Illustrations in this guide reﬂect the GA-1121 assembly at the time of publication. Components shown in these illustrations are subject to change. To receive information about any components that do not match illustrations in this guide, contact your authorized service support center.

vii

Preface

Terminology and conventions

The term “network administrator” refers to the person responsible for maintaining the network at the customer site.

The term “Control Panel” describes the separate GA-1121 Control Panel attached to the front of the copier. It includes an LED, a display window, and several control buttons.

The term “PC” refers to any IBM PC or compatible computer running Microsoft Windows over MS-DOS.

The term “100BaseT” refers to 100BaseTX.

The term “HDD” refers to the hard disk drive that is part of the GA-1121 assembly.

The term “GA-1121” refers to the functional module that supports network printing and associated features for the copier.

NOTE:

The note indicator highlights important messages and additional information.

The caution icon indicates a need for special care and safety when handling the equipment.

Precautions

Always observe the following general precautions when installing and servicing the GA-1121 assembly:

• Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to ﬁle a claim, and notify your authorized service/support center.

•Never alter an existing network without permission.

The GA-1121 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the network administrator.

viii

Precautions

•Never enter an IP address in Network Setup.

Only the network administrator should enter an IP address on a network device. Assigning an incorrect IP address to the GA-1121 can cause unpredictable errors on any or all devices.

•Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the copier.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier is static-free. Carpeting, leather-soled shoes, synthetic clothing ﬁbers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible:

•Attach a grounding strap to your wrist. Attach the other end to a good ground.

• When you remove an electronic component, place it into an antistatic bag

immediately. Do not walk across a carpet or vinyl ﬂoor while carrying an unprotected board.

• Leave new electronic components inside their antistatic bags until you are ready to

install them.

• When you unpack the electronic components, touch a metal area of the copier to

discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

•Avoid ﬂexing a printed circuit board and handle it by opposing edges (not corners) only.

• Be careful of sharp edges when handling metal parts of the GA-1121 assembly or copier.

•Never set a cup of coffee—or any liquid—on or near any components or the copier.

Preface

Tools you will need

To service the GA-1121, you should bring the following:

• ESD wrist grounding strap

• Antistatic mat

• #1 and #2 Phillips head screwdrivers (non-magnetic)

•Small needlenose pliers

•Flashlight

• This guide and any technical notes you may have for the GA-1121

Chapter 1: Introduction

Features

The GA-1121 provides highly efﬁcient color printing capability for the copier. Users can print from networked PCs running Windows 9x/Me, Windows NT or Windows 2000/XP, and from networked Mac OS computers.

Features

As an integral part of the printing system, the GA-1121 enables users to:

•Send images over TCP/IP, Novell, and AppleTalk networks

•Spool print jobs and select a printing priority for each job. Users can control spooled

print jobs sent to the GA-1121 with remote user software running on networked PCs and Mac OS computers

•Print ﬁles in color and black and white

•Print PostScript, EPS, and PDF ﬁles

•Use the copier as a high-resolution color scanner with EFI Fiery Scan

•Use 136 resident fonts (117 Adobe Type 1 PostScript and 19 TrueType) plus two

Adobe Multiple Master fonts used for font substitution when printing PDF ﬁles. The Fiery Downloader or any third-party LaserWriter downloader, such as the Adobe Font Downloader, can be used to download additional fonts

•Use built-in EFI Fiery ColorWise

network features.

color management and EFI Fiery NetWise

Networked computers

™

software

™

IGURE

Copier with GA-1121 installed

GA-1121 printing system

1-1

Introduction

How the GA-1121 operates

The GA-1121 provides efﬁcient image processing and printing control. The GA-1121 board includes a 850MHz Intel Pentium III CPU with a built-in ﬂoating point accelerator that runs the PostScript Interpreter, which interprets the page description ﬁle to produce the image pattern in memory. The EFI Fiery RIPChips control data management and other system functions, freeing up the CPU for efﬁcient image data processing.

Image data is processed by the GA-1121, which sends the information to the copier. Raster data is supplied to the laser in the copier at full copier rated speeds in order to charge the drum and render the ﬁnal image on paper.

™

on the board

One or more high-speed DIMMs (dual in-line memory module) on the GA-1121 board hold image data during printing. The DIMM conﬁguration is 256MB.

Network

interface

Parallel

interface

RTC/

PCI-ISA

GA-1121 Assembly

GA-1121 Board

Memory &

Interpreter

interface

Super I/O

controller

Operation

interface

RIPChip

Flash

Copier

Panel

CPU

+12VDC and +5VDC

PCI Bus

Copier

Operation

Panel

Display

Power supply

External devices Copier

HDD

Networked computers

PC for system

software

installation

Battery

IGURE

1-2

GA-1121 functional diagram

User software

GA-1121 print options

The efﬁcient PostScript capabilities of the GA-1121 allow customers to use a variety of applications to create printed color pages of text and/or images. Since the GA-1121 has the ability to print an image while processing the next image (RIP-While-Print capable of printing documents at full copier speeds.

Users can print documents directly from the applications in which they were created. In addition, the GA-1121 offers an efﬁcient way to print ﬁles that have been saved in PostScript, EPS (Encapsulated PostScript), or PDF format. These ﬁles can be downloaded directly to the GA-1121 using the Fiery Downloader provided with GA-1121. Customers can print documents directly from applications running on networked PCs.

™

, a remote utility

), it is

User software

User software is provided on the User Software CD. The network administrator or the user at the customer site is responsible for installing software onto computers that will use the GA-1121 over the network.

The User Software CD includes:

Adobe PostScript Printer Driver

PostScript Printer Description ﬁle (PPD)

PostScript Fonts (Mac OS only)

Fiery Downloader

Enables users to print to the GA-1121 from Windows and Mac OS computers; also supports special GA-1121 and PostScript 3 features.

This ﬁle is used with the PostScript printer driver that allows the GA-1121 to appear in popular applications’ Print and Page Setup dialog boxes. The GA-1121 PPDs provide information about the GA-1121 and the user’s particular copier model to the application and printer driver you are using.

PostScript screen and printer fonts that correspond to the 138 PostScript printer fonts installed on the GA-1121 (128 Adobe Type 1 and 10 TrueType). See the GA-1121 user documentation for a complete list of PostScript fonts installed on the GA-1121.

Enables users to print PostScript ﬁles, Encapsulated PostScript (EPS) ﬁles, and Portable Document Format (PDF) ﬁles directly to the GA-1121 without opening the application in which they were created. Fiery Downloader also enables you to manage the printer fonts installed on the GA-1121.

1-3

Introduction

Command WorkStation (Windows only)

Command WorkStation LE (Mac OS 10.2.3 or later)

EFI Fiery Spooler (Mac OS 9.x only)

ColorWise Pro Tools

Fiery Remote Scan Enables users to scan images from the copier directly into

EFI Job Monitor (Windows only)

Printer Delete Utility Enables users to ﬁnd and delete GA-1121 printer drivers

Color management ﬁles ColorSync and ICM color management ﬁles that enables

Color reference ﬁles Reference pages that you can print to view the range of

™

Allows the operator to manage job ﬂow and control GA-1121 functions from remote workstations. For more information, see the Job Management Guide .

Allows the operator to manage job ﬂow and control GA-1121 functions from remote Mac OS computers. For more information, see the Job Management Guide .

Enables users to view the order and priority of print jobs, customize printer settings for jobs, delete jobs, and move jobs between queues. It can also be used to view job accounting information.

ICC-open color management and calibration tools; enables users to edit and download ICC proﬁles.

an image-editing application such as Photoshop, or to another remote destination.

Allows users to monitor the print status of jobs sent to the GA-1121 and to track the status of consumable materials on the printer.

from their computers.

users to maintain consistent color from the original artwork to the colors displayed on the monitor to the printed output.

colors available on the GA-1121. For the most predictable color results, refer to these pages when deﬁning colors in applications.

Calibration ﬁles Includes measurements ﬁles and targets that you used with

MRJ (Mac OS 9.x only) Mac OS Runtime for Java installer. MRJ is required by all

1-4

For more information on color management, see the GA-1121 user documentation.

ColorWise Pro Tools.

Java-based Fiery utilities. When installing these utilities, if MRJ is not detected the MRJ installer is automatically launched.

User software

Fiery WebTools

The GA-1121 can support Internet or intranet access with EFI Fiery WebTools™, which include Status, WebLink, Installer, WebDownloader, WebScan, and WebSetup.

For more information on WebTools, see the GA-1121 user documentation.

1-5

Status/Control overview

Chapter 2: Using the GA-1121 Control Panel

This section describes the GA-1121 functions on the Control Panel. The GA-1121 Control Panel is separate from the copier Operation Panel and is located on the left side of the copier. You will use the buttons on the Control Panel to access and monitor different features of the GA-1121.

Status/Control overview

Current status and Setup information are displayed on the GA-1121 Control Panel. Print activity can be monitored in the display window and speciﬁc GA-1121 functions (such as printing a Test Page and installing or updating system software) are controlled using the buttons on the GA-1121 Control Panel. An activity light assists in providing status information.

Activity light

Info

FIGURE 2-1 GA-1121 Control Panel

SET

CANCEL

2-line display window

Control buttons:

• Menu

• Up and down arrows

• Left and right arrows

• Set

• Cancel

Activity light

The activity light on the GA-1121 Control Panel indicates copier status and provides the following information:

Activity light status Condition

OffOff when the GA-1121 is off.

Solid green Solid green indicates the copier is ready to receive jobs,

processing or printing a job, or communicating with a remote computer (for example, through EFI Command

WorkStation

Solid orange Solid orange indicates there is an error that prevents

printing (see the GA-1121 user documentation for more information).

Solid red Solid red for more than 30 seconds may indicate a

communication error between the GA-1121 and the copier.

™

2-1

Using the GA-1121 Control Panel

Buttons

The control buttons on the GA-1121 Control Panel allow you to navigate the various screens and to send commands. Usually, the display window shows the name of the screen on the ﬁrst line and one menu item or message on the second line. The buttons perform the following functions:

Buttons Description

Set

Cancel

Use to move from the Idle screen to the runtime screens and the Functions screen. Use in the Setup menus to go back one level.

Selects the currently displayed menu item and proceeds to the next screen.

Use to scroll up the screen to the previous entry in a list or portion of a message. When the top of the screen is reached, pressing the up arrow displays the bottom of the screen.

Use to scroll down the screen to the next entry in a list or portion of a message.When the bottom of the screen is reached, pressing the down arrow displays the top of the screen.

Use to advance the cursor to the text-entry position to the right.

Use to backspace the cursor to the text-entry position to the left. In a text ﬁeld, it deletes the character to the left.

Use to cancel a process, and to move from the runtime screens to the Functions screen and the Idle screen.

2-2

Screens

While one or more jobs are being sent to the GA-1121, runtime information is displayed on the GA-1121 Control Panel. If an Alert condition arises, the Alert screen is displayed.

Pressing the Menu button moves from the Idle screen to any active runtime screens (RIP, Print, Alert) and then to the Functions screen. Pressing the Cancel button moves from any active runtime screen to the Functions screen and then to the Idle screen.

Info X3E-XXXXXX

Idle screen

Functions Print Pages

Functions screen

RIP Cancel Job

RIP screen

Print Cancel Job

Print screen

FIGURE 2-2 GA-1121 Control Panel screens

Alert Door Open

Alert screen

2-3

Using the GA-1121 Control Panel

These screens contain the following information:

Idle status screen The ﬁrst line of this screen displays the status of

Info Server Name

XXXX MB 2.0

RIP status screen Allows you to cancel the job being processed.

RIP Cancel Job

doc.eps

Jack D.

Busy ####K

the GA-1121. The status can be Info, Processing, Printing, Error, or Ofﬂine. The second line of the screen displays the copier’s name on the network. Scrolling down displays the amount of disk space available on the hard disk drive, and the current system software version. Normally, if no jobs are currently being processed or printed, the Idle screen displays Info (a job may be between processing and printing). The Idle screen is the default screen.

Displays the name of the ﬁle, the name of the user who sent the job, the status, and the amount of the job in kilobytes that has been processed so far. To cancel a job, display Cancel Job and press the Cancel button.

Print status screen Allows you to cancel the job being printed.

Print Cancel Job

Jane D.

Copies: 1/100

X3E-XXXXXX

Alert screen Displays a message if an error or other Alert

Alert Load LT paper

in tray

Displays the name of the user who sent the job, the number of copies printed so far, and the number of copies requested. To cancel a job, display Cancel Job and press the Cancel button.

condition arises. Pressing the down arrow button may be necessary to view the entire error message. If other screens are being accessed, the Alert screen is redisplayed frequently until the condition is resolved.

Functions screen Gives you access to administrative functions not

Functions Print Pages

Scan Job

Suspend Printing

Resume Printing

Shut Down

Run Setup

Run Diagnostics

Tray Alignment

Calibration

normally performed from a remote workstation (see “Functions screen” below for information on the available functions).

2-4

Screens

Functions screen

The Functions screen allows you to perform a variety of administrative functions that do not affect print jobs of other users. To access the Functions screen, press the Menu button. Use the up/down arrow buttons to scroll through the list of menu items. Press the Set button when the option you want to select is displayed. Press the Menu button or do nothing to return to the Main screen.

The following options are available from the Functions screen:

Print Pages—Enables you to print special pages from the copier:

• Test Page—Prints the Test Page resident on the GA-1121 hard disk drive. The Test Page conﬁrms that the GA-1121 is properly installed in the copier and allows you to view information about color and grayscale to troubleshoot GA-1121 functions. The following information also displays: Server name, Printer name, Calibration, Measurements, Date & Time, CMYK Simulation, RGB Source, Rendering Style, Color Mode, and Compression. For more information, see the GA-1121 user documentation.

Configuration—Prints the current device conﬁguration, including information

• about all current Setup settings, calibration proﬁle, and the Ethernet address of the GA-1121 board.

• Job Log—Prints the log of the last 55 jobs. For more information about the job log, see the GA-1121 user documentation.

• Control Panel Map—Prints a visual overview of the screens that you can access from the Control Panel display. This map is useful when navigating through the various Setup screens.

• Color Charts—Prints the color reference charts, including swatches of the RGB, CMY, and Pantone colors available from the GA-1121.

• Font List—Prints a list of all the fonts resident on the GA-1121 hard disk drive, including any fonts that were downloaded to the GA-1121 by the customer.

• E-mail Log—Prints a log of the jobs sent to the GA-1121 using the e-mail printing feature. For more information about e-mail printing, see the GA-1121 user documentation.

Scan Job—Allows users to initiate a scan job from the Control Panel. For more

information, see the Printing Guide.

Suspend Printing—This option interrupts the current print job. If it has not ﬁnished

processing, the job will continue processing but will not print. Select Resume Printing to continue with the print job.

2-5

Using the GA-1121 Control Panel

Resume Printing—Resumes printing after interrupting the print job in order to make

copies.

Shut Down—When you select this option, you can choose from the following:.

• Restart Server—Resets the GA-1121 system software but does not reboot the entire system. Network access to the GA-1121 is temporarily interrupted and all currently processing jobs are aborted and might be lost.

• Shut Down System—Shuts down all GA-1121 activity properly so that you can power off the system using the main power switch on the copier. You should always select this option before powering off the copier.

• Reboot System—Shuts down all GA-1121 activity properly and then restarts.

Run Setup—allows you to access the Setup options in order to conﬁgure the network and

printing environment. Typically it is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. See the GA-1121 user documentation for a list of options and detailed descriptions of each Setup option.

NOTE: Setup is required the ﬁrst time the copier is powered on and after GA-1121 system

software is installed. You must save changes to Server, Network, and Printer Setup after installing system software.

Run Diagnostics—When you select this option, you can run the following tests:

• Video Diagnostics—Runs diagnostics on the image processing capabilities of the GA-1121.

• Test E-mail—Runs diagnostics on the e-mail printing feature. For more information about e-mail printing, see the GA-1121 user documentation.

Tray Alignment—Use this feature to align input trays for printing. Aligning the trays

helps to center an image on the printed page or to match the front and back images of a duplex printed page. For more information, see the Job Management Guide.

Calibration—Accesses the Calibration menus. Requires a password, if one has been set.

For more information, see the GA-1121 user documentation.

2-6

Conﬁg Mode

The GA-1121 Control Panel provides a Conﬁg Mode screen which lets you perform special functions such as clearing all jobs on the GA-1121, installing system software, and viewing system software version information.

TO USE CONFIG MODE FUNCTIONS

1. Power on or reboot the GA-1121.

2. When the “Press any key to enter conﬁg mode” screen appears on the Control Panel, press any key on the Control Panel.

The Conﬁg Mode screen appears.

| >Diagnostics< V Resume Boot

3. Select the desired option from the Conﬁg Mode screen.

• Diagnostics—[This option is for factory use only.]

• Resume Boot—Exits Conﬁg Mode and continues the normal GA-1121 startup

routine.

• Installation—Lets you perform system software installation (see page 3-28).

• Clear Server—Clears all jobs from the GA-1121 queues. This option also clears the Job

Log, all jobs saved on the GA-1121 hard disk drive, and the index of all archived jobs.

• Version Info—Displays system information for the GA-1121.

Shutting down, rebooting, and restarting the GA-1121

Generally, you can leave the GA-1121 and the copier running all the time. This section describes how to reboot, shut down, and restart the GA-1121 when necessary.

Shutting down and rebooting the GA-1121

You may need to shut down the GA-1121 for service, or reboot the entire GA-1121 system. When you do so, fonts that have been downloaded to the hard disk drive are not deleted. Print jobs in the Hold queue, the Printed queue, and jobs that have been processed but not printed are not deleted; they will be available for printing when you restart the GA-1121.

2-7

Using the GA-1121 Control Panel

TO SHUT DOWN THE GA-1121

1. Make sure that no jobs are being processed or printed (the activity light should be off).

2. Press the Menu button on the Control Panel to access the Functions menu.

3. Use the Down arrow to scroll to Shut Down. Press the Set button.

4. Use the Down arrow to scroll to Shut Down System. Press the Set button.

The activity light turns orange, and the message “Shutdown in progress” appears on the Control Panel.

5. When the activity light turns off and the message “Safe to power off the system” appears on the Control Panel, power off the copier using the main power switch.

OTE: After powering off the copier, wait at least three seconds before powering it back

on.

TO REBOOT THE GA-1121

1. Press the Menu button on the Control Panel to access the Functions menu.

2. Use the Down arrow button to scroll to Shut Down. Press the Set button.

3. Use the Down arrow button to scroll to Reboot System. Press the Set button.

The GA-1121 will reboot.

Restarting the GA-1121

Restarting the GA-1121 resets the GA-1121 system software, but does not reboot the entire system. Network access to the GA-1121 is temporarily interrupted and all currently processing jobs are aborted.

TO RESTART THE GA-1121

1. Press the Menu button on the Control Panel to access the Functions menu.

2. Use the Down arrow to scroll to Shut Down. Press the Set button.

3. Use the Down arrow to scroll to Restart Server. Press the Set button.

If an error occurs during startup, the activity light will turn red. Check the Control Panel display for details of the error.

2-8

Overview

Chapter 3: Service Procedures

Generally, the GA-1121 assembly does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace major hardware components. This chapter also describes how to install system software on the GA-1121.

Overview

This chapter includes information on the following:

• Cable connections (page 3-6)

• GA-1121 board (page 3-8)

• GA-1121 board components

• CPU cooling assembly (page 3-11)

• DIMMs (page 3-13)

•Battery (page 3-14)

•Fans (page 3-17)

•Hard disk drive (page 3-18)

•System software (page 3-23)

See Figure 3-1 on page 3-2 for an overview of GA-1121 board components. Replacement parts are available from your authorized service representative.

When performing the procedures described in this chapter, see “Precautions” on page viii and “Tools you will need” on page x.

The GA-1121 system software is installed on the hard disk drive at the factory. You will need to re-install system software if you:

•Replace the hard disk drive

•Upgrade to a more recent version of the system software

3-1

Key

1. Faceplate

2. Tray

3. GA-1121 board

4. Hard disk drive

5. HDD power cable

6. HDD cable

7. Battery

8. DIMM(s)

9. CPU assembly

10. Copier interface connector

11. Intake fan 1

12. Intake fan 2

13. Power supply cable

14. Control Panel cable

15. Top cover

Service Procedures

IGURE 3-1 Exploded view of GA-1121 assembly

3-2

GA-1121 assembly

The GA-1121 board has a 850MHz CPU that controls the video image data transferred to and from the copier. The GA-1121 board provides the Ethernet networking interface, controls hard disk drive functions, and handles the communication between the GA-1121 and external devices.

The GA-1121 board has two DIMM sockets (see Figure 3-4 on page 3-8 and also “DIMMs” on page 3-13). The GA-1121 board is conﬁgured with 256MB of memory at the factory.

The GA-1121 connects to the copier via the copier interface connector at the back of the GA-1121 assembly. When the entire GA-1121 assembly is installed inside the copier, the following connectors are accessible from the faceplate:

• 25-pin parallel port for dongle

• 10/100BaseT network port

• 36-pin parallel port for system software installation

Following are instructions for accessing, removing, and replacing the GA-1121 board, as well as components such as the CPU fan, DIMMs, battery, intake fans, and HDD.

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.

3-3

Service Procedures

Accessing GA-1121 assembly components

In order to service the GA-1121, you need to shut down and open the copier. For instructions, see other documentation included with the copier. Once the GA-1121 assembly is removed from the copier, you can access its components.

TO REMOVE THE GA-1121 ASSEMBLY

1. Shut down the copier.

2. Open the side of the copier so that you can access the GA-1121 assembly.

For details on opening the copier, see the other documentation included with the copier.

3. Remove the network cable from the GA-1121 network port (see page 3-27).

4. Pull the GA-1121 assembly about six inches out of the copier slot.

5. Remove the power supply cable from the copier power supply (see page 3-7).

6. Remove the Control Panel cable from the GA-1121 Control Panel (see page 3-7).

7. Pull the GA-1121 assembly out of the copier.

3-4

Accessing GA-1121 assembly components

TO ACCESS GA-1121 COMPONENTS

1. Remove the eight screws that secure the faceplate to the GA-1121 tray. Pull the faceplate away from the tray and set it aside.

2. Remove the seven screws that secure the top plate to the GA-1121 tray. Lift the top cover off of the assembly tray and set it aside.

GA-1121 components are now accessible.

FIGURE 3-2 Screws for faceplate and top cover

3-5

Service Procedures

Checking connections

The most common causes of hardware problems are faulty or loose connections. Once you conclude all external connections are good, check the internal connections.

TO CHECK CONNECTIONS

1. Before you touch any parts inside the copier, attach an ESD grounding wrist strap.

2. Inspect internal ribbon cables to see if they are intact.

Faulty ribbon cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they have not separated. If a ribbon cable is suspect, substitute it with a tested cable.

3. Make sure that all GA-1121 cables and the DIMM(s) are properly aligned and well seated on their GA-1121 connectors. For connector and DIMM socket locations on the GA-1121, see Figure 3-4 on page 3-8.

4. After tightening connections, if one or more GA-1121 components are still not getting power, you may need to check the copier power supply.

3-6

Checking connections

Hard disk drive

GA-1121 board

Cable From To GA-1121 board connector

1. Power supply cable Copier power supply J918

2. HDD power cable Hard disk drive J911

3. HDD cable Hard disk drive J920

4. CPU fan cable CPU fan J351

5. Control Panel cable Copier J919

6. Intake fan 1 cable Intake fan 1 J353

7. Intake fan 2 cable Intake fan 2 J352

FIGURE 3-3 Cable connections in the GA-1121 assembly

3-7

Service Procedures

GA-1121 board

Use the procedures in this section to remove and replace the GA-1121 board for service.

Key

1. 36-pin parallel port for system software installation (J923)

2. Ethernet port (J581)

3. 25-pin parallel port for dongle (J921)

4. Control Panel cable connector (J919)

5. BIOS socket (U202)

6. HDD cable connector (J920)

7. Battery (BT200)

8. DIMM socket (J48)

9. DIMM socket (J49)

10. HDD power cable connector (J911)

11. Power supply cable connector (J918)

12. CPU/ CPU fan/ heatsink (U1)

13. Cable connector for intake fan 1 (J353)

14. Cable connector for intake fan 2 (J352)

15. CPU fan cable connector (J351)

16. Copier interface connector

NOTE: Connectors and components not

listed are not used.

FIGURE 3-4 GA-1121 board

3-8

GA-1121 board

TO REMOVE THE GA-1121 BOARD

1. Remove the GA-1121 assembly as described on page 3-4.

2. Open the GA-1121 assembly as described in page 3-5.

3. Remove cables connected to the GA-1121 board:

• HDD cable at J920

• HDD power cable at J911

•Power supply cable at J918

• Control Panel cable at J919

•Intake fan 1 cable at J353

•Intake fan 2 cable at J352

4. Remove the hard disk drive as described on page 3-19.

5. Remove the 7 screws that secure the board to bottom of the tray.

6. Carefully lift the board out of the tray.

To avoid damage to components on the back of the board, ﬁrst lift the board straight up before lifting it away from the closed end of the tray.

3-9

Service Procedures

TO REPLACE THE GA-1121 BOARD

1. Align the GA-1121 board with its mounting holes in the tray. Replace the mounting screws you removed earlier.

2. Replace the hard disk drive as described on page 3-20.

3. Replace cables to their connectors on the GA-1121 board:

• HDD cable to J920

• HDD power cable to J911

•Power supply cable to J918

• Control Panel cable to J919

•Intake fan 1 cable to J353

•Intake fan 2 cable to J352

4. Reassemble the GA-1121 and verify its functionality (see the connection veriﬁcation steps described in “Restoring GA-1121 functionality after service” on page 3-22).

3-10

Replacing GA-1121 board components

This section describes how to remove and install the following replaceable parts on the GA-1121 board:

• CPU cooling assembly

• DIMM(s)

•Battery

To access GA-1121 board components, remove and open the GA-1121 assembly as described on page 3-4 and page 3-5.

CPU cooling assembly

The CPU cooling assembly consists of two components: a heatsink and an air intake fan. The CPU fan runs continuously when the copier is on.

TO REMOVE THE CPU COOLING ASSEMBLY

1. Remove the CPU fan cable from board connector J351.

2. Using a Phillips screwdriver, remove the four screws that fasten the CPU fan to the CPU heatsink. Set aside the screws so that you can replace them later.

When using the screwdriver, make sure not to apply excessive pressure on the board.

CPU fan

CPU heatsink

FIGURE 3-5 Removing the CPU fan

3-11

Service Procedures

3. Remove the CPU fan and set it aside.

4. Detach the four push pins that secure the CPU heatsink to the GA-1121 board.

Using a pair of needlenose pliers, pinch together the fastener ends of each pin, accessible through a hole in the bottom of the tray. At the same time, pull the pin head up to detach the pin from the GA-1121 board.

Pull pin up

FIGURE 3-6 Removing the CPU heatsink

5. Remove the CPU heatsink from the CPU socket.

Pinch fastener ends together through tray bottom

3-12

Replacing GA-1121 board components

TO INSTALL THE CPU COOLING ASSEMBLY

1. Position the CPU heatsink on the CPU socket, aligning the four heatsink pins with the four holes in the GA-1121 board.

2. Carefully push all pins down until they snap into place on the board.

Be sure not to apply excessive pressure on the board.

3. Position the CPU fan on top of the CPU heatsink.

4. Attach the CPU fan to the CPU heatsink with the four screws you removed earlier.

When using the screwdriver, make sure not to apply excessive pressure on the board.

5. Connect the CPU fan cable to connector J351.

6. Reassemble the copier and verify functionality as described in other copier documentation.

DIMMs

There are two DIMM sockets on the GA-1121 board: J48 and J49. A DIMM (dual inline memory module) is held in place by levers at each end of its socket on the GA-1121 board.

The GA-1121 is conﬁgured with either one of the following minimum conﬁgurations:

•One 256MB DIMM installed in socket J48

•One 128MB DIMM installed in socket J48 and one 128MB DIMM installed in

socket J49, for a total conﬁguration of 256MB

Additional approved DIMMs are available from your authorized service representative.

3-13

Service Procedures

TO REPLACE A DIMM

1. To release a DIMM, push outward on the lever on each side of the DIMM. See the following ﬁgure.

Lever

IGURE 3-7 Releasing a DIMM

2. Slide the DIMM out of the socket and set it aside.

Lever

DIMM

3. To install a DIMM, slide it into the socket. Push the DIMM into the socket until the levers snap into place.

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid ﬂexing the board while you ﬁrmly seat the DIMM in its socket.

The DIMM ﬁts the socket only one way. The two notches on the bottom of the DIMM should line up with the notches in the socket.

4. Reassemble the unit and verify functionality.

See “Restoring GA-1121 functionality after service” on page 3-22.

To verify memory capacity, print a Conﬁguration page to check the amount of memory recorded.

Battery

The battery on the GA-1121 board is located at BT200. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d'explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

3-14

Replacing GA-1121 board components

VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan

tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO REPLACE THE BATTERY

1. Locate the battery on the GA-1121 board socket BT200 (see Figure 3-4 on page 3-8).

2. Carefully lift up the clip that holds the battery.

Use caution when lifting up the clip; excessive force could cause the clip to lose its tension.

Socket

Clip

3. Pull the battery out of its socket and release the clip.

4. To insert a new battery, slide the battery into the socket under the clip with the positive

5. Reassemble the GA-1121 and verify functionality (see page 3-22).

FIGURE 3-8 GA-1121 battery

(+) side facing up.

Make sure the clip holds the battery securely in the socket.

NOTE: When you power on, let the start-up diagnostics complete, then power off and

power on again to initialize the realtime clock.

The date and time of day are lost when the old battery is removed. See the GA-1121 user documentation for instructions on entering Server Setup to program the system date and time.

Battery

3-15

Service Procedures

Fans

There are two intake fans that cool the GA-1121 assembly when it is running. The fans are mounted on the side of the GA-1121 tray.

Key

1. Intake fan 1

2. Intake fan 1 cable

3. Intake fan 2

4. Intake fan 2 cable

3-16

FIGURE 3-9 Intake fans in the GA-1121 tray

TO REMOVE THE FANS

1. Remove and open the GA-1121 assembly as described on page 3-4 and page 3-5.

2. If you are removing intake fan 1, remove the fan cable from board connector J353.

3. If you are removing intake fan 2, remove the fan cable from board connector J352.

4. Remove the two screws that secure the fan to the GA-1121 tray; be sure to hold the nuts on the inside of the corner mounting.

5. Lift the fan out of the tray.

Hard disk drive

TO REPLACE THE FANS

1. Replace the two screws that secure the fan to the GA-1121 tray; be sure to hold the nuts on the inside of the corner mounting.

Be sure to position the fan so that the fan blades are closest to the GA-1121 tray.

2. If you removed intake fan 1, replace the fan cable to board connector J353.

3. If you removed intake fan 2, replace the fan cable to board connector J352.

4. Reassemble the GA-1121 and verify functionality (see page 3-22).

Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all GA-1121 software, including operating software, system software, network drivers, and printer fonts.

Instructions for installing system software are provided to service technicians in a separate kit and also are included in this guide.

If you are replacing the HDD, you need:

• The appropriate System Software CD

• The latest version of user software (for networked computers that will be printing to

the GA-1121)

Proper handling

Handle the hard disk drive with care:

•Use proper ESD practices when grounding yourself and the GA-1121.

•Keep magnets and magnetic-sensitive objects away from the HDD.

•Do not remove the screws on top of the HDD. Loosening these screws voids the

warranty.

•Never drop, jar, or bump the HDD.

•Handle the HDD by its sides and avoid touching the printed circuit board assembly.

• Allow the HDD to reach room temperature before installation.

Hard disk drive problems may be a result of the following:

• Loose or faulty connection

•Faulty hard disk drive

3-17

Service Procedures

Before you decide that the hard disk drive needs to be replaced, make sure that all cables are connected properly.

If the hard disk drive needs to be replaced, you’ll need to install the system software on the new hard disk drive. (Replacement drives are shipped without GA-1121 system software installed.) Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling GA-1121 components.

TO REMOVE THE HDD

1. Print the following from the Functions menu:

• Conﬁguration page—records the customer’s current Setup conﬁguration.

If you are installing a new drive you will need to reinstall system software. The Setup conﬁguration will be reset to the default conﬁguration when the HDD is replaced.

•Font List—details the fonts that are resident on the GA-1121 HDD. The installed

fonts will need to be reinstalled when the HDD is replaced.

2. Remove and open the GA-1121 assembly as described on page 3-4 and page 3-5.

3. Remove the HDD cable from board connector J920.

4. Remove the HDD power cable from board connector J911.

5. Remove the four screws that secure the HDD to the bottom of the tray. Be sure to hold the HDD in place while you remove the screws.

Set the screws aside so you can replace them later.

3-18

Hard disk drive

Hard disk drive stand offs

Hard disk drive

IGURE 3-10 Removing the hard disk drive

6. Lift the HDD out of the tray.

7. Handle the HDD with care and place it in an antistatic bag.

Do not touch the drive with magnetic objects, such as magnetic screwdrivers. Do not place items near the hard disk drive that are sensitive to magnets, such as credit cards and employee ID cards. See “Proper handling” on page 3-18.

3-19

Service Procedures

TO INSTALL A NEW HARD DISK DRIVE

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling GA-1121 components.

1. Handle the hard disk drive with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets. See “Proper handling” on page 3-18.

2. Position the HDD so that its connectors are facing toward the back of the tray.

3. Hold the assembly chassis at an angle and replace the four screws you removed earlier. Be sure to hold the HDD in place while you secure it.

4. Attach the HDD cable to board connector J920.

5. Attach the HDD power cable to board connector J911.

6. Restore functionality as described on page 3-22.

7. If the HDD is a replacement, install system software as described on page 3-23.

Replacing the GA-1121 assembly

Use the procedure below to reinstall the GA-1121 assembly in the copier after service.

TO REPLACE THE GA-1121 ASSEMBLY

1. Shut down the copier.

2. Open the side of the copier.

For details on opening the copier, see the other documentation included with the copier.

3. Place the GA-1121 assembly on the runners in the copier slot, and push the assembly about halfway into the copier.

4. Replace the power supply cable to the copier power supply (see page 3-7).

5. Replace the Control Panel cable to the GA-1121 Control Panel (see page 3-7).

6. Push the GA-1121 assembly all the way into the copier, until the connector at the back of the assembly snaps into the copier interface.

7. Replace the network cable to the GA-1121 network port (see page 3-27).

8. Reassemble the copier as described in the other documentation included with the copier.

3-20

Restoring GA-1121 functionality after service

Use the procedure below to restore the GA-1121 after service.

TO RESTORE THE GA-1121

1. Reinstall any boards, cables, connectors, and other parts of the GA-1121 assembly that you loosened during inspection or service.

2. Reinstall the GA-1121 assembly in the copier as described on page 3-21.

3. Before you leave the customer site, verify GA-1121 operation as outlined below.

Power up and print a Test Page.

See page 2-5.

Connect the GA-1121 to the network.

(See the GA-1121 user documentation.)

Check the Setup options. (See the

GA-1121 user documentation.)

IGURE 3-11 GA-1121 connection veriﬁcation steps

3-21

Service Procedures

System software

The GA-1121 System Software CD includes system software to be installed over the parallel port of the GA-1121.

The GA-1121 system software is installed in the HDD at the factory. You will need to install system software if a more recent version is required, you replace the HDD, or if you discover problems with the current system.

System software installation reminders

Keep in mind the following when installing system software:

• Job Log—Installing system software deletes the list of jobs in the Job Log and any jobs

in the queues. The network administrator at the customer site can save a current list of jobs (not the actual job) from the Job Log using Fiery Spooler.

• Fonts—Installing system software deletes all fonts that the customer has installed on

the GA-1121. Only resident fonts will be restored during system software installation. Fiery Downloader can be used to reinstall any additional fonts the customer may have downloaded.

To determine which additional fonts were downloaded to the GA-1121, print the Font List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. See the GA-1121 user documentation for more information.

3-22

• Language—Screens for installing system software installation are always displayed in

English, even if the copier is conﬁgured for another language.

• Compatibility—The latest user software must be installed onto all computers that

print to the GA-1121. Using incompatible versions of the system and user software may result in system problems.

System software

Installing system software

The System Software CD contains several ﬁles. The Boot.eﬁ ﬁle contains basic information required for the GA-1121 to boot; the System.eﬁ ﬁle contains all of the system software.

To install system software using the parallel port on the GA-1121, you need:

•A PC with Windows 9x/Me

•A CD-ROM drive built in or attached

•At least 300MB of disk space free

•Support for ECP mode on the parallel port

• IEEE 1284 bi-directional parallel cable (maximum 6 feet long)

One end of the parallel cable requires an MDR-36 male connector for connecting to the female mini-Centronics connector on the GA-1121.

The PC will need to be conﬁgured so the parallel port mode in the BIOS is set to ECP. When you access the PC BIOS to set the parallel port mode to ECP, you may discover that ECP is the default mode, or you may discover that ECP mode is not supported at all. If ECP is not supported, you can either install an add-in board (not provided), use a different PC, or opt for a much slower installation using Compatibility Mode.

In addition to accessing the BIOS, setting up the PC also requires certain port and printer settings in Windows 9x/Me. Before you begin installing system software, follow the procedure for setting up the PC.

TO SET UP THE PC

1. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.

Power on the PC and immediately press the key indicated on your monitor for entering the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC, DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS or give you directions for accessing the BIOS.

Once in the BIOS, you may have to scroll through several screens to reach the settings for the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS.

2. In Windows, click the Start button, point to Settings, and then click Printers.

3-23

Service Procedures

3. Double-click Add Printer.

The Add Printer wizard appears. You will use this wizard to add a generic printer to your PC.

4. Click Next.

5. Select the Local Printer option, and click Next.

6. Select Generic from the Manufacturers list, and click Next.

7. Select LPT 1: Printer Port from the list of available ports, and click Next.

8. Accept the default printer name. In response to the question “Do you want your Windows-based programs to use this printers as the default printer,” select No. Then click Next.

9. In response to the question “Would you like to print a test page,” select No. Then click Finish.

The generic printer is added to your PC.

3-24

System software

10. Click the Start button, point to Settings, and then click Printers. Right-click the icon for the generic printer, and choose Properties from the menu that appears.

The Properties dialog box for the generic printer is displayed.

11. Click the Details tab and make sure the ﬁeld “Print to the following port:” reads exactly as follows: LPT 1: (ECP Printer Port).

If this ﬁeld reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port), the LPT1 port settings in the BIOS for ECP mode have not been conﬁgured. Reboot the PC to reenter the BIOS and set the parallel Port Mode to ECP. Compatibility mode will work but the installation will take much longer.

12. Click Spool Settings. Specify settings as described below, and then click OK.

•Select “Spool print jobs so program ﬁnishes printing faster” and then select “Start

printing after ﬁrst page is spooled.”

Selecting these options ensures no disruption from a parallel port timeout.

•If the option is available, select “Disable bi-directional support for this printer.”

• Choose RAW from the Spool data format menu.

13. Click Port Settings, and select “Spool MS-DOS print jobs” and “Check port state before printing.” Then click OK.

14. Click Apply, then OK to activate the settings and exit from the Printer Properties screen.

The PC is properly conﬁgured. Now prepare for the installation.

3-25

Service Procedures

TO PREPARE FOR INSTALLATION USING THE PARALLEL PORT

1. Print the Conﬁguration page from the Functions menu (if possible) to record the customer’s current Setup conﬁguration (see page 2-5).

Setup defaults to its original conﬁguration when system software is installed.

2. Print the Font List(s) from the Functions menu.

The Font List(s) details what fonts are resident on the GA-1121. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed.

3. Power off the copier and the PC before attaching any cables.

4. Connect an IEEE 1284 cable to the LPT1 port on your PC (generally, a 25-pin D-type connector) and to the 36-pin parallel connector on the GA-1121.

25-pin

parallel port

IGURE 3-12 External connectors on the GA-1121

Now you are ready to install system software.

Network LED

10/100BaseT network port

36-pin

parallel port

3-26

System software

TO INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT

1. Power on the PC and insert the System Software CD into the PC CD-ROM drive.

2. In Windows, click the Start button, point to Programs, and then click MS-DOS Prompt to bring up an MS-DOS window.

Do not use the option to “Shut Down and Restart Windows in DOS mode”.

3. At the MS-DOS prompt, navigate to the CD-ROM drive directory. Type dir and press the Enter key to display the contents of the CD.

To ﬁnd the correct letter for the CD-ROM drive, open the My Computer folder and read the drive letter associated with the CD-ROM icon.

The ﬁlename including the extension is displayed at the end of the MS-DOS line of text that provides information about each ﬁle. Note the ﬁlename of the smaller ﬁle ﬁrst. That is the boot ﬁle.

4. At the MS-DOS prompt, type the following command:

copy Boot.efi lpt1 /b

Do not press the Enter key yet.

Boot.efi refers to the boot ﬁle on the System Software CD and /b speciﬁes the binary

option (not ASCII). Make sure to spell the ﬁlename correctly and include the ﬁle extension.

5. Power on the copier. As soon as the activity light on the Control Panel lights up, press the Enter key on the PC.

OTE: If the Enter key is pressed too soon or too late, the boot ﬁle transfer may fail. If the

transfer fails, recycle power on the copier and try again, starting from step 4.

6. Wait for the system to boot up.

Status messages appear on the Control Panel as the boot ﬁle is downloaded and the system boots. This process may take several minutes.

After the copier has powered up, the Conﬁg Mode screen will appear on the Control Panel.

| >Diagnostics< V Resume Boot

7. At the Conﬁg Mode screen, scroll to display the Installation option, and press the Set button.

The message “Flushing Parallel Port. Please wait...” appears on the Control Panel.

3-27

Service Procedures

8. When the message “Copy software to parallel port” appears on the Control Panel, return to the PC and type the following command at the MS-DOS prompt:

copy System.efi lpt1 /b

System.efi

option (not ASCII). Make sure to spell the ﬁlename correctly and include the ﬁle extension.

9. Press the Enter key on the PC. Then press the Set button on the Control Panel.

Wait while the GA-1121 Control Panel displays status messages indicating that the GA-1121 is receiving the ﬁle and installing the system software. Do not press any keys during this time. This process takes approximately 15 minutes and can take much longer depending on your PC.

10. When the message “Installation was successful” appears on the Control Panel, press the Set button.

The Conﬁg Mode screen appears.

refers to the system ﬁle on the System Software CD and /b speciﬁes the binary

11. Select the Resume Boot option and press the Set button.

Once the system boots up, the language screen will appear on the Control Panel.

12. Select the language you want to use.

13. At the Setup screen, select Run Setup and press the Set button. Reenter the customer’s settings from the Conﬁguration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Conﬁguration page if it is more appropriate for the network administrator to set them. See the GA-1121 user documentation for more information.

14. After all setup options are conﬁgured, select Exit Setup from the Setup screen, and press the Set button.

The GA-1121 will reboot with the updated system software and setup options.

15. When the GA-1121 reaches the Idle screen, exit MS-DOS at the PC and remove the System Software CD from the CD-ROM drive.

16. Power off the copier and PC, and remove the parallel cable.

3-28

The troubleshooting process

Chapter 4: Troubleshooting

This chapter identiﬁes the source of common problems that may occur with the GA-1121 and suggests ways of correcting them.

The troubleshooting process

The GA-1121 is a print server for printers, and is generally part of a conﬁguration like the one shown below. Problems may occur in one of three areas:

•In the GA-1121 assembly

•In the interface between the GA-1121 and the printer

•In the interface between the GA-1121 and the workstations or computers to which

it is connected

Networked computers

Copier with GA-1121 installed

FIGURE 4-1 GA-1121 printing system

This chapter does not attempt to provide troubleshooting information for attached computers such as PCs or Mac OS computers, for print engines, or for networks. You should refer problems in these areas to the appropriate service departments and network administrators.

When performing the service procedures described in this chapter, follow the precautions listed on page viii.

The terms “replace” and “replacing” are typically used throughout this chapter to mean reinstallation of existing components. Install new components only when necessary. If you determine that a component you have removed is not faulty, make sure to reinstall it.

4-1

Troubleshooting

Preliminary on-site checkout

Most problems with the GA-1121 are caused by loose component or cable connections; therefore, this section directs you to verify external and internal connections before replacing any components.

NOTE: Make sure the site administrator has veriﬁed that the network is functioning, no

unauthorized software or hardware is installed on the GA-1121, and there are no problems with a particular print job or application.

For problems that persist after you have veriﬁed the external and internal connections, this section describes how to inspect the system.

This section includes the following:

• “Checking external connections” on page 4-3

• “Checking internal connections” on page 4-4

•“Inspecting the system” on page 4-5

To troubleshoot problems according to speciﬁc symptoms, refer to Table 4 -2 on page 4-9.

4-2

Preliminary on-site checkout

Checking external connections

Before removing the GA-1121 from the printer to check internal components, ﬁrst eliminate the most obvious sources of problems. Make sure that:

• The printer power cable is plugged into the wall supply and the printer is powered on.

• The GA-1121 assembly is well-seated and properly attached to the printer.

• All external cables are plugged into the proper external connectors on the GA-1121

faceplate (see Figure 4-2).

• The power cable from the GA-1121 is attached to the printer power supply.

• The top LED next to the network port is lit to indicate network connectivity.

• The Control Panel cable is attached to the GA-1121 Control Panel.

25-pin

parallel port

10/100BaseT network port

FIGURE 4-2 External connectors on the GA-1121

If all the connections are properly in place and the power is on, proceed to the next stage of troubleshooting.

Network LEDs

36-pin

parallel port

4-3

Troubleshooting

Checking internal connections

To check the internal connections you must remove the GA-1121 from the printer. Use the guidelines in Chapter 3, “Service Procedures” when removing, disassembling, checking, and reassembling the GA-1121.

Before you access internal components, review the safety precautions on page viii. Use ESD precautions when handling printed circuit boards and electronic components.

TO CHECK INTERNAL CONNECTIONS

1. Power off the printer, remove the GA-1121 from the printer, and open the GA-1121 assembly (see page 3-4).

2. Before you touch any components inside the GA-1121, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the GA-1121.

3. Inspect the inside of the GA-1121.

•Make sure no unwanted objects have been dropped inside the GA-1121.

• Look for cables that are obviously loose. Reseat each connector ﬁrmly.

•Make sure each connector is properly aligned with its mating connector. If the pins are

offset from each other, the component affected will not function properly.

•Reseat the DIMM(s) to remove any oxidation on the connectors (see page 3-13).

If these quick checks do not identify the problem, see “Inspecting the system” on page 4-5 before reassembling the GA-1121.

4. Reassemble the GA-1121 and verify functionality (see page 3-21).

4-4

Preliminary on-site checkout

Inspecting the system

If your initial checks of the cable and board connections do not ﬁx the problem, you can inspect the system on a component-by-component basis, as described in Table 4-1. A comprehensive inspection allows you to verify that each hardware component is properly installed and conﬁgured, and helps you avoid replacing expensive components unnecessarily.

If the system you are servicing does not meet a condition listed in Table 4-1 below and it is not obvious what action(s) you should take to ﬁx the problem (for example, if the system hangs before reaching Idle), locate the behavior in Table 4 -2 on page 4-9 and perform the suggested action(s) given for the condition.

TABLE 4-1 Verifying the system

Conditions to verify Part and page references

When problem occurs, verify that:

•Main power switch on copier is on

•Power cable from the copier is attached to the correct connector on the GA-1121 board

•Power cable from the copier is connected properly to the power outlet

• GA-1121 assembly is well-seated, connected properly to the copier

•Network link activity LED on RJ-45 connector is blinking

• All external cables required are present, in correct connectors, well-seated

• Cables, cable connectors, and mating connectors appear undamaged

If problem occurs at power up or reboot, verify that:

•Activity LED on the Control Panel lights

• Control Panel display screen lights up and boot up messages display

•No error messages or system hangs occur before reaching Idle

• After the system reaches Idle, the Control Panel keys work

External connectors, page 4-3

Control Panel, page 2-1

Info

SET

CANCEL

4-5

Troubleshooting

TABLE 4-1 Verifying the system

Conditions to verify Part and page references

• All replaceable parts are:

•Present

•Properly aligned

•Installed securely

•Installed on the appropriate site

• The correct part for the system

•Properly conﬁgured, if conﬁgurable (such as HDD jumper)

•Appear undamaged

• Assembly and contents have not been tampered with (no unauthorized additions or changes have been made)

• Assembly does not contain any unwanted objects

• GA-1121 board, including components and traces, appears undamaged and no unwanted objects are evident

• The CPU is present, well-seated, and appears undamaged

• The CPU cooling unit is well-aligned and ﬁrmly attached

• Each fan required (including fan cable) is well-positioned (not backwards), installed in the correct connector, and appears undamaged

• Each DIMM is well-seated and installed in the correct slot

•Battery is installed

GA-1121 assembly

GA-1121 board, page 3-8

• Each DIMM is well-seated, and installed in the correct slot

• DIMM connectors are not oxidized

The CPU cooling assembly is:

•Properly positioned (CPU fan is not upside-down)

•Firmly attached to the CPU socket

• Connected to the proper cable connector on the GA-1121 board

Each intake fan is:

•Blowing air when the system is running

•Properly positioned (not backwards)

•Installed in the correct connector

•Unblocked by nearby cables and components

•Fan, fan cable, cable connector, and mating connector appear undamaged

4-6

DIMM for GA-1121, page 3-13

CPU cooling assembly, page 3-11

Intake fans 1 and 2, page 3-16

Preliminary on-site checkout

TABLE 4-1 Verifying the system

Conditions to verify Part and page references

The HDD required is:

•Present

• Correctly installed

•Undamaged

• Conﬁgured as the primary master according to label

HDD cable and HDD power cable are:

•Present

•Firmly attached to the correct connector on the GA-1121 board

•Undamaged

Each cable required:

•Is present

•Is installed in the correct connector

•Is well-seated

•Appears undamaged (including connectors)

Hard disk drive (HDD), page 3-17

Control Panel cable, page 3-7

HDD cable, page 3-7

HDD power cable, page 3-7

Power supply cable, page 3-7

XREF

4-7

Troubleshooting

Normal startup sequence

When you power on or reboot the GA-1121, the system runs the following startup routine on the Control Panel. The routine takes approximately 2-4 minutes to reach the Idle screen. If the system hangs during the startup sequence, note the screen displayed and then check Figure 4-3 on page 4-8 for the possible problems and suggested actions.

Diagnostic code on the HDD tests areas on the GA-1121 board

Activity light is green

Green

Error report is displayed if one or more diagnostics fails.

Power on or Reboot

Press any key to enter config mode

Diagnostics in progress...

Diagnostics passed.

System software on the HDD completes startup process

Green

Off

System booting. Please wait...

Please wait...

Info

FIGURE 4-3 Normal startup sequence

4-8

Error messages and conditions

To address speciﬁc error messages or conditions, refer to Table 4 -2 below. Use the table to locate the problem or symptom you want to ﬁx, read about the possible causes, and then perform the suggested actions to solve the problem.

TABLE 4-2 GA-1121 error messages and conditions

Symptom Possible cause Suggested action

Startup

NOTE: If none of the suggested actions solves the problem, you may need to replace the GA-1121 board.

GA-1121 does not start up (Control Panel activity light is not lit and no text appears)

Control Panel activity light is lit but no text appears

System booting. Please wait...

System hangs at screen for 2 minutes or longer

Please wait...

System hangs at screen for 2 minutes or longer

The copier is powered off.

One of the following:

• Copier is not supplying power to the GA-1121 board

•Missing, incorrect, or faulty DIMM(s)

• Corrupt BIOS

One of the following:

• Cable connection between GA-1121 and the Control Panel is faulty.

• Control Panel interface is faulty.

One of the following:

• Corrupt system software

•Faulty HDD

One of the following:

•Network connection is faulty

• Corrupt system software

Make sure the main power switch on the copier is in the on position.

1. Check again all cables and connections.

2. If the printer starts up but the GA-1121 does not start up, check for a missing or faulty DIMM. Reseat the DIMM to remove any oxidation on the connectors (see page 3-13).

3. If the problem persists, verify the DIMM connection.

Test the DIMM by rebooting with the DIMM installed in the other socket. If the problem still persists, replace the DIMM.

4. If the problem persists, replace the GA-1121 board (see page 3-8).

1. Check again the Control Panel cable connection (see page 3-7).

2. If the problem persists, contact your authorized service/support center.

1. Check again all cables and connections.

2. If the problem persists, reinstall system software (see page 3-22).

3. If the problem still persists, replace the HDD (see page 3-17).

If replacing the HDD does not correct the problem, make sure you reinstall the old HDD.

1. Check that the network cable is connected to the 10/100BaseT network port on the GA-1121.

2. If the problem persists, reinstall system software (see page 3-22).

4-9

Troubleshooting

TABLE 4-2 GA-1121 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Diagnostic messages

CPU: Speed >Fail: [error message]

[component]: [test name] >Fail: [error message]

System Software installation messages

Installation failed. Data stalled.

Installation failed. Unexpected end of file.

Installation failed. Timed out.

Installation failed. Checksum error.

Installation failed. Write failed.

Control Panel messages

Copier ofﬂine One of the following:

System software is faulty or corrupted.

Speciﬁed component (e.g., ENET) is faulty or corrupted.

One of the following:

• Lost communication between GA-1121 and PC

•File transfer has been interrupted

GA-1121 has timed out before receiving ﬁle from System Software CD.

File from System Software CD has been transferred in the wrong format.

One of the following:

•Problem with the connection between the GA-1121 and PC

• HDD error

• The printer is not ready to print.

•Problem with the connection between the GA-1121 and the printer.

1. Power off the printer, wait 10 seconds, and power on the printer again.

2. If the problem persists, reinstall system software (see page 3-22).

3. If the problem persists, contact your authorized service/support center.

1. Power off the printer, wait 10 seconds, and power on the printer again.

2. If the problem persists, contact your authorized service/support center.

Check cable connections between the GA-1121 and the PC, power off the printer, and repeat system software installation.

Make sure “Start printing after ﬁrst page is spooled” is selected in printer Properties on the PC.

Make sure “/b” appears in the MS-DOS command line for copying the ﬁle in binary format (see page 3-27).

1. Check cable connections between the GA-1121 and the PC, power off the printer, and repeat system software installation.

2. If the problem persists, you may need to replace the HDD (see page 3-17).

1. Make sure the printer is powered on and indicates it is ready to print.

2. If the problem persists, power off the printer, wait 10 seconds, and power on the printer again.

3. Check again that the GA-1121 assembly is well-seated and connected properly to the copier.

4. If the problem persists, test the printer and service if necessary (see printer service documentation).

4-10

Error messages and conditions

TABLE 4-2 GA-1121 error messages and conditions (Continued)

Symptom Possible cause Suggested action

System performance

System performs slowly and hangs periodically.

Network

Keep in mind the following if you suspect a network problem:

•If the GA-1121 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address

• There may be conﬂicting network settings in Setup and on the customer’s workstation

•Printing problems may be caused by inappropriate Setup options

•Application-speciﬁc printing errors may be caused by missing or incorrectly placed printer description ﬁles

•System software may be corrupted

One of the following:

• DIMM(s) are missing or faulty, or DIMM connections are faulty

• CPU is overheated or faulty

•System software is corrupted

• GA-1121 board is faulty

1. Check for missing DIMMs (see page 3-13).

2. Reseat the DIMMs to remove any oxidation on the connectors.

3. Make sure CPU fan cable is connected to the GA-1121 board (see page 3-7).

4. If the problem persists, reinstall system software (see page 3-22).

5. If the problem persists, you may need to replace the GA-1121 board (see page 3-8).

Also see the GA-1121 user documentation for additional information.

Unable to connect to the network, or top network LED is not lit.

One of the following:

•Network cable or connection is faulty

•Network is faulty

•System software is corrupted

•Ethernet interface on the GA-1121 board is faulty

1. Have the network administrator check Network Setup.

2. Make sure that the network administrator has checked other devices on the network.

If other devices are not functioning, there could be a problem with the network.

3. If the top network LED is not lit on the GA-1121 faceplate, check the cable connection to the 10/100BaseT connector and the network. Make sure the cable is the correct type.

4. If the network cable is the correct type and is properly connected to the 10/100BaseT connector on the GA-1121, connect a new network cable to the 10/100BaseT connector.

5. If the problem persists, reinstall system software (see page 3-22).

6. If the rest of the network is functioning properly and the problem persists, replace the GA-1121 board (see page 3-8).

4-11

Troubleshooting

TABLE 4-2 GA-1121 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Printing

NOTE: Intermittent print quality and color quality problems are difﬁcult to trace. Before you try to troubleshoot print quality

problems, print a test page to verify the printer itself.

Test Page fails to print. The printer is not ready to print.

Faulty connection between the GA-1121 and the printer.

A print job stalls or stops after one or a few pages.

One of the following:

•A PostScript or application error

•System software is corrupted

Missing, incorrect, or faulty DIMM(s) or faulty DIMM connections.

Make sure the printer is powered on and indicates it is ready to print.

1. Check again that the GA-1121 assembly is well-seated and connected properly to the copier.

2. If the problem persists, power off the printer, wait 10 seconds, and power on the printer again.

3. If the problem persists, test the printer and service if necessary (see printer service documentation).

1. Cancel the GA-1121 print job.

2. If this fails to clear the problem, reboot the GA-1121.

3. If the problem persists, select Clear Server from the menu on the Control Panel (see page 2-7).

4. Set Print Cover Page to Yes and re-send the problem job; The Cover Page will indicate

You can also double-click the problem job in the Command WorkStation window to get more information on the PostScript error.

5. If the problem persists, reinstall system software (see page 3-22).

1. Power off the GA-1121; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors (see page 3-13).

2. Verify memory amount on the Conﬁguration Page.

3. If the problem persists after replacing the DIMMs, you may need to replace the GA-1121 board (see page 3-8).

PS Error.

4-12

Error messages and conditions

ABLE 4-2 GA-1121 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Printing (con’t)

Color quality is inconsistent.

Print quality is poor. A missing or outdated printer

Pages come out blank, or tinted with green or some other color.

If the user can print the GA-1121 Test Page but cannot print a job from a computer on the network, make sure the network administrator has:

A printer problem.

A ﬁle or application problem.

description ﬁle.

The application cannot ﬁnd the appropriate printer description ﬁle.

GA-1121 is out of calibration.

A faulty connection between the GA-1121 and the printer.

Test the printer and service if necessary (see printer service documentation).

1. Print a GA-1121 Test Page (see page 4-16).

2. If the quality of the GA-1121 Test Page is good, the error condition may be caused by a ﬁle or an application problem.

1. Make sure the appropriate printer description ﬁle is installed. See the GA-1121 user documentation for a list of printer ﬁles.

2. Calibrate the GA-1121. See the GA-1121 user documentation for details.

1. Check again that the GA-1121 assembly is well-seated and connected properly to the copier

2. Reboot the GA-1121.

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers

•Activated the network and used it to communicate with other printers

• Checked the corrective actions listed in the GA-1121 user documentation

• Conﬁrm that the applicable network settings in Setup (such as

IP address

NOTE: EPS ﬁle generation is not completely standardized among applications. Some users may encounter problems while printing

certain EPS ﬁles.

, Subnet mask, and Gateway address) match the settings used in the network

AppleTalk zone,

4-13

Troubleshooting

Diagnostic tools

Additional diagnostic tools are available through the GA-1121 Functions menu. These include video diagnostics, e-mail diagnostics, and printing a Test Page.

Video diagnostics

One of the menu items in the Functions screen on the GA-1121 Control Panel is Run Diagnostics. Select Run Diagnostics to run Video Diagnostics if you suspect there may be a problem with processing image data on the GA-1121 (for example, the print quality of output is poor).

TO RUN VIDEO DIAGNOSTICS

1. At the GA-1121 Idle screen, press the Menu key to view the Functions menu.

2. Select Run Diagnostics and then Video Diagnostics.

Functions Run Diagnostics

Diagnostics Video Diagnostics

Press the Set key to select

3. Press the Set key to start the diagnostics.

Diagnostics

4. If “Video Diags passed” appears, press the Menu key to return to the Functions menu.

5. If “Video Diags failed” appears, try the following actions:

• Check that the GA-1121 assembly is well-seated and connected properly to the copier.

•Reseat the GA-1121 board in the assembly (see page 3-10).

•If the problem persists, you may have to replace the GA-1121 board.

Appears during testing

4-14

Diagnostic tools

Test E-mail

Test E-mail allows you to perform a quick test of the GA-1121 E-mail feature without actually having to scan a document off the printer glass and e-mail it over the network. The test causes the system to send an e-mail to itself. You review the results of the test by printing the E-mail Log through the Functions menu.

TO RUN TEST E-MAIL

1. At the GA-1121 Idle screen, press the Menu key to view the Functions menu.

2. Select Run Diagnostics and then Test E-mail.

Functions Run Diagnostics

Diagnostics Test E-mail

Press the Set key to select

3. Press the Set key to start the diagnostics.

4. Wait for the length of time that is twice the E-mail polling interval.

To ﬁnd out the length of the polling interval in minutes, look up the Polling Interval under Email Services on the current Conﬁguration Page.

5. Print the Email Log to verify that the E-mail internal transmission and reception was successful.

To print the Email Log, see “Functions screen” on page 2-5. The Email Log should report Transmission succeeded and Reception succeeded for the test e-mail.

A successful transmission indicates that the GA-1121 is capable of sending an e-mail over the network. A failed transmission indicates a problem with the GA-1121 setup options. Have the network administrator conﬁrm setup options (see the Conﬁguration Guide).

4-15

Troubleshooting

Printing the Test Page

If the Test Page does not print or has a low-quality image, the GA-1121 board or the connection to the copier may be faulty or the copier may not be functioning properly.

TO PRINT THE TEST PAGE

1. Power on the copier and allow it warm up.

Messages appear on the GA-1121 Control Panel as the GA-1121 runs through its Startup diagnostics.

2. At the Ready screen, press the Menu key once to display the Functions menu.

3. Select Print Pages then Test Page.

Press the Set key to select the option displayed. Press the down arrow key to display each option.

Functions Print Pages

Test Page

Press the Set key to select

The GA-1121 sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job.

4. Examine the quality of the Test Page from the copier.

If the Test Page prints, you know that the GA-1121 print engine is functional and that the connection between the GA-1121 and the printer is good. If the Test Page does not print, refer to the suggested actions for this problem in Table 4 -2 on page 4-9.

When you examine the Test Page, keep in mind that:

• All color patches should be visible, even though they may be very faint in the 5% and

2% range.

• Each color’s patch set should show uniform gradation from patch to patch as the color

lightens from 100% to 0%.

Poor image quality may indicate a need to calibrate the system or service the printer. Information on the Test Page includes the date and time of the last calibration. Keep the Test Page for future reference. For more information on calibration, see the GA-1121 user documentation.

4-16

Speciﬁcations

Appendix A: Speciﬁcations

This chapter provides an overview of GA-1121 features.

Hardware features

• CPU—850MHz Intel Pentium III

•Memory—256MB

• 10GB hard disk drive (minimum)

Networking and connectivity

•Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

•Supports EtherTalk Phase 2

•Ethernet network support

User software

A complete description of GA-1121 user software is provided in the GA-1121 user documentation. For optimal GA-1121 performance, current versions of the user software should be maintained on every network computer that might print to the GA-1121.

Safety and emissions compliance

The GA-1121 has been certiﬁed to meet or surpass the following government standards:

Safety approvals EMC approvals

• UL 60950-2000 • FCC Class A

• CSA 22.2 #60950-2000 • VCCI Class A

• EN 60950 (TUV/Bauart mark) • EN 55022 Class A

• EN 55024

• AS/NZS 3548 Class A

A-1

Index

activity indicators 2-1

error 2-1 printing/processing 2-1

AppleTalk 1-1

back panel

connectors 4-3 banks, DIMM 3-13 battery 3-14 BIOS 3-24 buttons 2-2

cables

checking 4-3

HDD 3-20 Calibration 2-6 cancel key 2-2 CD

System Software 3-23

User Software 1-3 checking

cables 4-3

external connections 4-3

internal components 4-4

power & cable message 4-12 chips

CPU 1-2

Rip 1-2 Command WorkStation 1-4 components

checking 4-4 Conﬁguration page 3-27 Conﬁguration Page option 2-5 connectors

back panel 4-3 Control Panel Map 2-5 CPU 1-2 CPU fan 3-11

damage, reporting viii diagnostics

Ethernet address 4-11

Run Diagnostics option 2-6

Test E-mail 4-14

DIMMs

banks 3-13 conﬁgurations 1-2, 3-13

removal and replacement 3-14 disk space 3-24 down arrow key 2-2

ECP mode 3-24 EFI Job Monitor 1-4 E-mail Log option 2-5 E-mail printing, testing 4-14 EMC approvals A-1 enter key 2-2 EPS ﬁles, printing 1-3 error light 2-1 errors

check power & cable 4-12 ESD (electrostatic discharge) safety

precautions ix

Ethernet

address 4-11 external connections

checking 4-3

fan

CPU 3-11 Fiery Downloader 1-3 Fiery WebTools 1-5 Font List option 2-5 Functions menu

Conﬁguration Page 2-5

Control Panel Map 2-5

E-mail Log 2-5

Font List 2-5

Job Log 2-5

Print Pages 2-5

Reboot Server 2-5

Resume Printing 2-6

Run Diagnostics 2-6

Scan job 2-5

Test Page 2-5

Tray Alignment 2-6

– 2-6

I-1

Index

hard disk drive

proper handling 3-18 removal 3-19 system software 3-18

– 3-20

IP address ix IPX (Novell) 1-1

Job Log

option in Functions menu 2-5

printing 2-5 Job Log option 2-5 Job Monitor 1-4

keys

cancel 2-2

down arrow 2-2

enter 2-2

left arrow 2-2

menu 2-2

right arrow 2-2

up arrow 2-2

LAN (local area network) viii LEDs

error 2-1

printing/processing 2-1 left arrow key 2-2

menu key 2-2 Menu Map 2-5

networks

Novell (IPX) 1-1

supported 1-1, 4-1, A-1 Novell (IPX) networks 1-1

on-board

battery 3-14

DIMMs 3-13

– 3-14

Operation Panel

buttons 2-2 deﬁnition viii

PostScript ﬁles, printing 1-3 precautions viii Print Control Panel Map option 2-5 Print Font List option 2-5 printing 2-1

color server Test Page 2-5 conﬁguration page 2-5 Control Panel Map 2-5 E-mail Log 2-5 font list 2-5 Job Log 2-5 pages 2-5

Print Pages option 2-5

Reboot Server option 2-5– 2-6 Resume Printing option 2-6 ribbon cables, checking connections 3-6 right arrow key 2-2 RipChips 1-2 RIP-While-Print 1-3 Run Diagnostics option 2-6 Run Setup 2-6

safety approvals A-1 scanning jobs 2-5 service calls

tools required x

software

user A-1 speciﬁcations A-1 system software, installing 3-23

TCP/IP 1-1 Test E-mail 2-6, 4-14 Test Page

color server, description 2-5 tools required for service x Tray Alignment 2-6 troubleshooting

preliminary on-site checkout 4-2

I-2

Index

up arrow key 2-2 user software A-1 User Software CD 1-3 User Software contents 1-3

Video Diagnostics 2-6

WebTools 1-5

I-3

Toshiba digital copiers, GA-1121 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual