Toshiba CT User Manual

Telecommunication Systems Division

Strata CIX and CTX IPT/DKT Telephone

User Guide

September 2006

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Digital Solutions Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

CIX-UG-DKIPT-VD

Version D.2, September 2006

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE

VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

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6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

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GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 020905

5932

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

End-User Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.

This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Telecommunication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also be available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

This page is intentionally left blank.

Introduction

Organization...................................................................................................................... vii

How to Use This Guide.......................................................................................................ix

Conventions ........................................................................................................................ix

Related Documents/Media...................................................................................................x

Chapter 1 — The Grand Tour

IPT2000-series Telephones..................................................................................................1

Fixed Buttons....................................................................................................................3

Flexible Buttons................................................................................................................3

Liquid Crystal Display......................................................................................................4

SoftIPT.................................................................................................................................5

SoftIPT Icons....................................................................................................................6

PDA ..................................................................................................................................6

DKT3000/3200-series Telephones ......................................................................................7

Fixed Buttons....................................................................................................................9

Flexible Buttons..............................................................................................................10

Liquid Crystal Display....................................................................................................10

Chapter 2 — The Basics

Important - Read First........................................................................................................11

What’s My Line? ............................................................................................................11

Which Outgoing/Incoming Call Features Do I Have? ...................................................12

Making a Call.....................................................................................................................13

Hot Dialing .....................................................................................................................13

Strata CIX and CTX IPT/DKT Telephone 09/06 i

Contents

Chapter 3 – Advanced Operation

Spkr Button.....................................................................................................................13

Handset ...........................................................................................................................13

Dial Directory .................................................................................................................14

Answering a Call................................................................................................................15

Handset ...........................................................................................................................15

Speaker ...........................................................................................................................15

Handsfree Answerback...................................................................................................15

Switching Between Handset and Speakerphone.............................................................15

Message Waiting................................................................................................................16

Responding to a Lit Msg LED........................................................................................16

Turning On/Off MW LED on Another Extension..........................................................17

Microphone ........................................................................................................................17

Call Transfer ......................................................................................................................18

Conference Calls................................................................................................................20

Adding Voice Mail to a Conference...............................................................................21

Connecting Two Outside Lines ......................................................................................21

Conference Add/Split/Join/Drop ....................................................................................22

Hold....................................................................................................................................24

Exclusive Hold................................................................................................................24

Automatic Hold ..............................................................................................................24

Consultation Hold...........................................................................................................24

Volume Control .................................................................................................................25

LCD Contrast Adjustments................................................................................................25

Basic SoftIPT Functions ....................................................................................................26

Start the SoftIPT .............................................................................................................26

Making a Call .................................................................................................................26

Switching a Call to Your Headset ..................................................................................27

Creating a Directory .......................................................................................................27

Using the Directory to Call.............................................................................................27

Labeling Feature Buttons................................................................................................28

Chapter 3 — Advanced Operation

Using Your LCD................................................................................................................29

Soft Keys............................................................................................................................30

Soft Key Example...........................................................................................................31

ii Strata CIX and CTX IPT/DKT Telephone 09/06

Contents

Chapter 3 – Advanced Operation

Advisory Messages ............................................................................................................32

Account Code Calls ...........................................................................................................33

Verified/Non-Verified Account Codes...........................................................................33

Forced Account Codes....................................................................................................33

Voluntary Account Codes (Verified/Non-Verified).......................................................34

Alarm Notification Button .................................................................................................35

Automatic Busy Redial ......................................................................................................35

Automatic Callback ...........................................................................................................36

Background Music .............................................................................................................37

Call Forward ......................................................................................................................38

System.............................................................................................................................38

Station.............................................................................................................................38

Station Call Forward Categories.....................................................................................39

Call Forward Settings .....................................................................................................39

Station Call Forward Procedures....................................................................................40

Call Forward Examples ..................................................................................................41

Call History........................................................................................................................45

Call Park Orbits..................................................................................................................45

Call Pickup.........................................................................................................................47

Group Pickup..................................................................................................................47

Ringing, Page or Held Call Pickup.................................................................................47

Call Waiting .......................................................................................................................49

Direct Inward System Access (DISA) ...............................................................................50

Direct Station Selection Buttons (Hotline) ........................................................................50

Distinctive Ringing ............................................................................................................51

Do Not Disturb...................................................................................................................52

Setting DND for Another Extension...............................................................................53

Door Lock(s)......................................................................................................................53

Door Phone(s) ....................................................................................................................54

Echo Cancellation ..............................................................................................................55

Emergency Call..................................................................................................................55

Emergency Monitoring Station.......................................................................................55

Emergency Ringdown........................................................................................................56

Language Codes.................................................................................................................56

Microphone Cut-Off ..........................................................................................................56

Strata CIX and CTX IPT/DKT Telephone 09/06 iii

Contents

Chapter 4 – IPT2008-SDL LCD Features

Off-hook Call Announce....................................................................................................57

Override Calls ....................................................................................................................58

Busy Override.................................................................................................................58

Do Not Disturb Override ................................................................................................58

Executive Override .........................................................................................................59

Destination Restriction/Traveling Class Override..........................................................59

Class of Service Override ...............................................................................................60

Privacy Override.............................................................................................................60

Paging ................................................................................................................................60

Answering a Page ...........................................................................................................61

All Call Page...................................................................................................................61

Emergency Page .............................................................................................................61

Privacy ...............................................................................................................................62

Redial .................................................................................................................................62

Speed Dial..........................................................................................................................63

Making a Call Using Speed Dial .......................................................................................63

Accessing System SD and Personal SD Directories.......................................................64

Storing a System/Station Speed Dial Number ...................................................................64

Advanced Speed Dial Operation ....................................................................................65

Tone/Pulse Dialing.............................................................................................................66

Uniform Call Distribution..................................................................................................67

Login/Logout ..................................................................................................................68

Voice Mail - Direct Transfer..............................................................................................69

Voice Mail Soft Keys.........................................................................................................69

Call Recording ...................................................................................................................74

Other Voice Mail Features..............................................................................................75

Chapter 4 — IPT2008-SDL LCD Features

Buttons ...............................................................................................................................78

Fixed Buttons..................................................................................................................78

Navigation Buttons .........................................................................................................78

Idle Display........................................................................................................................79

Left and Right Tab Soft Keys.........................................................................................80

Directory and Speed Dial Listings.....................................................................................81

Direct Station Selection ..................................................................................................81

iv Strata CIX and CTX IPT/DKT Telephone 09/06

Chapter 5 – DKT3014/3214-SDL LCD Features

System Speed Dial and Personal Speed Dial..................................................................82

Internal Directory and External Directory......................................................................82

Storing Personal Speed Dial Names...............................................................................83

Web Access........................................................................................................................85

Info ManagerTM................................................................................................................87

Stocks..............................................................................................................................88

Weather...........................................................................................................................89

News ...............................................................................................................................90

Calendar..........................................................................................................................91

Cycle...............................................................................................................................93

Configure ........................................................................................................................93

Chapter 5 — DKT3014/3214-SDL LCD Features

Directory and Speed Dial Listings...................................................................................100

Direct Station Selection ................................................................................................100

System Speed Dial and Personal Speed Dial................................................................101

Internal Directory and External Directory....................................................................101

Storing Personal Speed Dial Names.............................................................................102

Contents

Chapter 6 — FeatureFlex

Alarm Clock.....................................................................................................................106

Voice Mail Call Monitor..................................................................................................107

Voice Mail - Return Call..................................................................................................108

Screen Call .......................................................................................................................109

One Number Access ........................................................................................................110

Hot Desk ..........................................................................................................................110

FeatureFlex Interactions...................................................................................................111

Chapter 7 — User Programming

Programming Feature Buttons .........................................................................................113

User Programming Mode .............................................................................................114

Flexible Button Codes......................................................................................................114

Setting/Changing a Flexible Button’s Function ...........................................................115

One Touch Buttons ..........................................................................................................116

Changing a One Touch Button .....................................................................................116

Strata CIX and CTX IPT/DKT Telephone 09/06 v

Contents

Chapter 8 – ADM/DSS Console

To Use a One Touch Button .........................................................................................117

Setting/Changing a Personal Speed Dial Code.............................................................117

Feature Codes...................................................................................................................118

LED Indicator Details ......................................................................................................122

Chapter 8 — ADM/DSS Console

ADM ................................................................................................................................124

Buttons and LEDs.........................................................................................................124

DSS Console ....................................................................................................................125

DSS Buttons..................................................................................................................125

Calling a Station ...........................................................................................................126

Transferring to an Idle Station......................................................................................126

Call Transfer with Camp-on .........................................................................................127

Call Answering (Outside Line).....................................................................................127

Speed Dial.....................................................................................................................127

Paging ...........................................................................................................................128

Call Forward Override (DSS Override)........................................................................128

Night Transfer Button...................................................................................................128

Appendix A — Centrex Application

Flexible Directory Numbering.........................................................................................129

Centrex Feature Buttons ..................................................................................................129

Ringing Repeat.................................................................................................................129

Delayed Ringing ..............................................................................................................130

Appendix B — Button Labels

Index ....................................................................................................................................135

vi Strata CIX and CTX IPT/DKT Telephone 09/06

Introduction

This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems:

• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)

• Strata DKT3000- and 2000-series digital telephones

• Strata Digital Add-on Module (DADM)

• Strata IP Add-on Module (IADM2020)

• Strata Direct Station Selection (DSS) console

• FeatureFlex

•SoftIPT

Organization

• Chapter 1 – The Grand Tour provides an overview of the IP and digital telephones.

• Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you need to know.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key operations. Features are presented alphabetically and, when applicable, include LCD information.

• Chapter 4 – IPT2008-SDL LCD Features describes how to use the IPT2008-SDL

• Chapter 5 – DKT3014/3214-SDL LCD Features explains features and functions of the DKT3014 telephone.

• Chapter 6 – FeatureFlex explains telephone user information for FeatureFlex features.

Strata CIX and CTX IPT/DKT Telephone 09/06 vii

Introduction

Organization

• Chapter 7 – User Programming explains how to program Flexible Button

• Chapter 8 – ADM/DSS Console explains how to use these consoles with the

• Appendix A – Centrex Application describes the Centrex features which may be

• Appendix B – Button Labels lists the feature button designations of the 3000-

• Appendix C – FeatureFlex Interactions shows how the FeatureFlex features

features, set One Touch buttons, change Personal Speed Dial numbers, as well as other user programmable functions.

available with your Strata CIX system.

series digital telephone models.

interact with other FeatureFlex and some CIX features.

viii Strata CIX and CTX IPT/DKT Telephone 09/06

How to Use This Guide

This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Elaborates specific items or references other information. Within some

Note

tables, general notes apply to the entire table and numbered notes apply to specific items.

Introduction

How to Use This Guide

Important!

Extension

Number

Arial Bold

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

See Figure 10

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

Represents telephone buttons.

shows a multiple PC keyboard or telephone button entry. Entries without spaces between them show a simultaneous entry.

Example: Delete+Enter. Entries with spaces between them show a sequential entry. Example:

Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

# + 5.

Strata CIX and CTX IPT/DKT Telephone 09/06 ix

Introduction

The Grand Tour 1

This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on the bottom of your telephone).

Important! The IP telephones do not work with the Strata CTX28. The

DKT3007/DKT3207-SD is specifically designed to work only with the CTX28.

IPT2000-series Telephones

The IPT2000-series models include:

• IPT2010-SD 10-button with two-line by 24-character LCD with speakerphone.

• IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.

Note The IP Telephony product family also includes a matching Add-on module

IADM2020. This Add-on module functions like the DADM. For user instructions, refer to “ADM” on page 124.

The 2000-series IP telephones offer all the same features as the 3000/3200-series digital telephones, except the IPT2010-SD does not support Speaker Off-hook Call Announce (OCA). All the Toshiba IPT2000-series telephones have speakerphones that enable you to place and receive calls without lifting the handset.

Strata CIX and CTX IPT/DKT Telephone 09/06 1

The Grand Tour

IPT2000-series Telephones

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

IPT2020-SD Telephone

2 Strata CIX and CTX IPT/DKT Telephone 09/06

The Grand Tour

IPT2000-series Telephones

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in

Chapter 2 – The Basics.

Voice Mail

(envelope)

Mircrophone

Speaker

LEDs

7508

Note The IPT Fixed Buttons work the same way as the DKT telephones, however on

Speed Dial (lightning buttons)

Volume Control

Redial (U-turn button)

Hold (red button)

Cnf/Trn - Conference/Transfer (3 people - 2 people)

the IPTs, fixed buttons have been replaced with button icons.

Flexible Buttons

Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous page) and the DKTs can have either 10, 14, or 20 flexible buttons that can be programmed to do many button functions, including:

• Line is used to access an outside line.

• Primary Extension is your extension button.

• Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.

• Feature Access Buttons enables you to store features onto a single button.

• One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button.

• Voice Mail Call Monitor lets you listen to a caller while the caller records a message in your voice mailbox.

Note See Table 16 on page 131 for a complete list of Feature Access Buttons and

One Touch Buttons.

Strata CIX and CTX IPT/DKT Telephone 09/06 3

The Grand Tour

IPT2000-series Telephones

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown below) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

LCD Control Buttons/Soft Keys

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

7499

IPT2010/2020-SD Telephone LCD

Note The IPT and DKT soft keys perform the same functions. This manual uses the

DKT & IPT1020-SD Telephone LCD

IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an instruction references on the IPT.

SK2, SK3 and SK4 equate to the second, third and fourth soft keys

SK1, this means use the first soft key (from left to right)

on the IPT or Page, Scroll and Feature on the DKT.

LCD Control Buttons/Soft Keys

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.

SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See

“Using Your LCD” on page 29 for more

information.

• SK1 is generally used as a Soft Key.

• Pressing

SK2 switches you from the Call Forward (CF) display to the User Name

display.

• Pressing

•

SK4 will be used in the future.

SK3 advances you through information.

4 Strata CIX and CTX IPT/DKT Telephone 09/06

SoftIPT

The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket laptops, tablets and desktop PCs with the Microsoft software (OS). The Windows XP version of the SoftIPT GUI is shown below.

The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010-SD and DKT3000/3200-series telephone, except background music. The main difference is that you use a mouse or stylus to select buttons.

The Grand Tour

SoftIPT

PCs with Pocket PC 2003 operating software, as well as on wired or wireless

Windows XP® operating

Live call progress display

SoftIPT Icons

Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to

Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings.

Help (Question mark) – Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.

PDA

You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at the same time, but each should have a unique station ID and license.

The SoftIPT works with Toshiba Pocket PC with Windows Pocket PC 2003 OS or higher (shown right),

Tested PDAs

The following PDAs have been tested with the SoftIPT:

“Creating a Directory” on page 27.

• TOSHIBA e750, e755, e800, e805

• HP iPAQ h5550, h5555, hx4700

• Headsets – Plantronics MX 100, MX 150. (see

www.plantronics.com/ipaq)

SoftIPT for Pocket PC

6 Strata CIX and CTX IPT/DKT Telephone 09/06

DKT3000/3200-series Telephones

The DKT3200-series models that can be connected to a Strata CIX include:

• DKT3001/3201 Single-line telephone.

• DKT3007/3207 CTX28 Button with LCD

• DKT3010/3210-S 10-button with LCD/Speaker

• DKT3007/3210-SD 10-button with LCD/Speaker

• DKT3020/3220-S 20-button Speakerphone

• DKT3020/3220-SD 20-button with LCD/Speaker

• DKT3014/3214-SDL (page 99) 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons.

Note The DKT3000/3200-series Telephony product family also includes a matching

Digital Add-on module DADM (DADM3120/3220) and 60-key DSS Console (DDSS3060/3260). For user instructions, refer to Chapter 8 – ADM/DSS

Console.

All of the DKT3000/3200-series Toshiba speakerphones enable you to place and receive calls without lifting the handset.

An illustration of the DKT3020/3220-SD is shown on page 9.

Strata CIX and CTX IPT/DKT Telephone 09/06 7

The Grand Tour

DKT3000/3200-series Telephones

Handset

Dial Pad

LCD Display

LCD Control Buttons/ Soft Keys

Flexible Buttons

Fixed Buttons

DKT3210-SD Telephone

8 Strata CIX and CTX IPT/DKT Telephone 09/06

The Grand Tour

DKT3000/3200-series Telephones

DKT3220-SD Telephone

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in

Strata CIX and CTX IPT/DKT Telephone 09/06 9

Chapter 2 – The Basics.

The Grand Tour

DKT3000/3200-series Telephones

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

Pooled Line Grp enables you to access

CF-ALL 202-203+

LCD Control

Buttons/Soft Keys

AUG 08 MON

SK1 SK2 SK3 SK4

(Mode) (Page) (Scroll) (Feature)

03:56

8119

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See

“Using Your LCD” on page 29 for more

information.

• SK1 is generally used as a Soft Key.

• Pressing

SK2 switches you from the Call Forward (CF) display to the User Name

display.

• Pressing

SK3 advances you through information.

10 Strata CIX and CTX IPT/DKT Telephone 09/06

The Basics 2

This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, and DKT3000/3200-series telephones, unless otherwise noted.

Important! The IP Telephones do not work with the Strata CTX28.

Important - Read First

Be sure to check with your System Administrator and make sure you know which features are enabled on your system. Use the check boxes mark which features you have.

Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page

122.

 throughout this book to

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

 Line button  Pooled Line Group button  Group Line button  Line out requiring an access code - where you enter an outside line or line group

access code (for example, dialing

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CIX and CTX IPT/DKT Telephone 09/06 11

9 to get an outside line).

The Basics

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

 Automatic Line Selection (ALS): When making outgoing calls, you have ALS if

when you lift the handset or press Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.

 Ringing Line Preference: You answer an incoming line ringing your station by

lifting the handset or pressing to answer.

 Tone First Signaling: Internal incoming call – you hear successive ring tones,

then lift the handset or press

Note Check with your System Administrator to see if you are set with Tone First

Signaling. If you do, you can press

 Voice First Signaling: Internal incoming call – your telephone does not ring;

instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

Spkr.

Spkr you hear dial tone and the Line Light

Spkr. You do not have to press an extension button

Spkr to answer the call.

2 to change to Voice First signaling.

Note Check with your System Administrator to see if you have the ability to change

between Tone and Voice Signaling on a call-by-call basis. If you do, you can

1 after dialing an internal telephone number to change the signaling.

press

 Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have

to press calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

12 Strata CIX and CTX IPT/DKT Telephone 09/06

Spkr or lift the handset before dialing internal or external speakerphone

Making a Call

There are three ways to originate a call from your IP/digital telephone:

Hot Dialing

1. To make a call using Hot Dialing, dial the number.

When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press Spkr.

A line may be automatically selected or you can manually choose a line. Your extension or plays through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

Line button lights (depending on system programming). Dial tone

Handset

1. To make a call, lift the handset, then dial the number.

A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. The Speaker and Microphone LEDs do not light.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

2. When connected, you can continue to use the handset or switch to speakerphone by holding down

Strata CIX and CTX IPT/DKT Telephone 09/06 13

Spkr and replacing the handset.

The Basics

Making a Call

Dial Directory

This feature requires CIX R4.0 software and above for Toshiba DKT3000/3200 and IPT2000-series 10- and 20-button small LCD telephones. You can make a call by selecting a name from your telephone directory. Your telephone will display names (First Name, Last Name or vice versa) depending on the way they have been programmed in the telephone system. All directory names are sorted alphabetically.

1. Press SK1 or Mode from your telephone

Note The soft keys on the Select Directory are:

2. Press the appropriate soft key and use the

Notes

3. Press

4. Press

5. Press

6. Press

(shown right). The Select Directory menu appears.

SELECT DIRECTORY

MY EXTR INTR

DIAL

My = Personal Speed Dial Names EXTR = System Speed Dial Names INTR = Directory Number Names Dial = Cancel directory, get dial tone.

SK1 SK2 SK3 SK4

7509

dial pad to enter the first character of the name ...or if you do not select a directory, you can go directly to the dial pad and enter a character. This makes names from all directories available.

• Press the same dial pad button quickly to move from one character to the next,

the characters will change each time the button is pressed. After entering the first character of the name do not press a button, the cursor shifts right so the second character can be entered. The more you spell a name, the system narrows your search.

• Use the

Example: To enter the name Jack - Press cursor moves to the right press to the right press to the right, press

Left or Right soft keys to move the cursor left or right.

5 once for J to display. When the

2 once for A to display. When the cursor moves

2 three times quickly for C to display. When the cursor moves

5 two times quickly for K to display.

Find soft key to start the Dial-directory search. Next soft key to go through the directory until you see the correct name or

extension.

Call soft key to call.

Back soft key to go back through the directory.

14 Strata CIX and CTX IPT/DKT Telephone 09/06

+ 125 hidden pages