TomTom GO EXPERT User Manual

TomTom GO EXPERT
User Manual
February 2, 2021 | Version 1
CONTENTS
GET GOING 4
Device mounting ...................................................................................................................4
Powering on and o ..............................................................................................................4
Sharing information with TomTom .................................................................................. 4
Caring for your TomTom GO Expert ............................................................................... 4
CONNECTING A SMARTPHONE 5
Linking your GO Expert and smartphone ...................................................................5
How to connect with Bluetooth® wireless technology. ............................................ 5
Unlinking your phone ..........................................................................................................5
Checking your phone’s connection ................................................................................ 5
CONNECTING TO A WIRELESS NETWORK 6
MAP, SERVICE AND SOFTWARE UPDATES 6
Updating map regions ..........................................................................................................7
Resetting map ......................................................................................................................... 7
MAP & DISPLAY 7
Show on map ........................................................................................................................... 7
Arrival info ................................................................................................................................7
Side bar ...................................................................................................................................... 7
Zoom & orientation ...............................................................................................................8
Size of text and buttons ..................................................................................................... 8
Brightness ................................................................................................................................ 8
Repositioning buttons in the main menu ....................................................................8
ROUTING 8
SOUND 8
Voices..........................................................................................................................................8
2
LANGUAGE AND UNITS 10
SYSTEM 10
VEHICLE INFO 10
Cargo – ADR Tunnel Restrictions .....................................................................................11
Bus and Van profile settings ..............................................................................................11
Car profile settings ................................................................................................................11
MOVING LANE GUIDANCE 11
MY PLACES 11
Deleting a location from My Places.................................................................................11
Deleting a recent destination from My Places ............................................................11
MY ROUTES 12
SPEED CAMERAS 12
SPEED CAMERA ALERT NOTIFICATIONS 12
Updating location information for cameras and hazards ......................................13
DANGER AND RISK ZONES 13
TRUCK SPECIFIC POINTS OF INTEREST 14
Truck Parking Areas ............................................................................................................ 14
Truck Stops ............................................................................................................................. 14
Truck friendly gas stations ................................................................................................ 14
QUICK DEVICE FIXES 14
Device does not start or stops responding to commands ................................. 14
ADDENDUM 15
FCC information for the user ............................................................................................ 17
3

GET GOING

Device mounting

1. Connect your device’s USB cable to the mount
2. Connect the other end of the USB cable to the charger
3. Insert the charger into your vehicle’s power socket
4. Place your mount on a smooth surface (e.g., your windshield, driver’s side window, dashboard using the dashboard mounting disk)
Make sure that your device does not obstruct your dashboard, vehicle controls, rear-view mirrors, airbags and field of vision. To maintain an optimal satellite signal, ensure that your device remains upright during use.
NOTE: To ensure that your TomTom GO Expert remains suciently powered throughout your drives, only use the car charger supplied with your TomTom GO Expert
Powering on and o
Switch on your device by pressing the On/O button Press and hold the On/O button for two (2) seconds then tap either Turn o or Sleep to switch o your device or to activate sleep mode. Pressing and holding the On/O button for more than five (5) seconds will switch o your device.

Sharing information with TomTom

Upon activating your TomTom GO Expert (i.e., during the First Run Wizard), we will ask for your consent to share data about your locations and stored routes. Doing this will help us improve our products. The collected information will be stored on your device until we retrieve and anonymize it. If you use TomTom Services (e.g. live trac, speed camera alerts), we will use your location information to deliver these services to you. Once you have set up your information sharing preferences, you can adjust them as follows:
1. Go to Settings in the main menu
2. Tap System
3. Then Your information and privacy
4. Now adjust your information sharing preferences
To see more about what we are doing to protect your privacy, please visit tomtom.com/privacy
NOTE: Information sharing allows for the smooth operation of TomTom Services including trac, speed cameras. Withholding consent to share your location information will disable your TomTom Services.

Caring for your TomTom GO Expert

To ensure optimal device performance:
1. Do not open your device’s housing. Doing so is dangerous and will invalidate your device’s warranty.
2. Use a soft cloth to wipe and dry your device’s screen. Avoid using liquid cleaners.
4

CONNECTING A SMARTPHONE

Linking your GO Expert and smartphone

Connecting your smartphone to your GO Expert gets you the ease and safety of TomTom Services such as real-time trac information and speed camera alerts.

How to connect with Bluetooth® wireless technology.

1. Switch on Bluetooth on our Smartphone. Make your Smartphone discoverable
2. Go to Settings on your Smartphone and enable Personal Hotspot / Bluetooth-tethering
3. On your TomTom device go to Settings, then Bluetooth and then Add phone
4. Follow the instructions on your TomTom device
5. Select your Smartphone from the list of available devices
6. Accept the pairing request on your Smartphone
7. Select Pair on your TomTom device and you are ready to receive TomTom Services

Unlinking your phone

To safely unlink, go to the Settings menu and select Bluetooth. Under Paired phones, tap the settings icon next to your phone’s name and confirm Forget.
NOTE: You can clear your pairing through the Bluetooth settings on your phone. Resetting your device will also unlink your phone.

Checking your phone’s connection

1. Go to the Settings menu and select Bluetooth to see the phone pairing list
2. Select the smartphone you want to connect to.
NOTE: make sure that + Your smartphone is displayed on your device + Bluetooth on your smartphone is switched on + Your data plan is active
5

CONNECTING TO A WIRELESS NETWORK

Connecting to Wi-Fi®

You can update your device’s software and map updates wirelessly. To protect your device’s security, and to accelerate the speed of downloads, we recommend using an unrestricted (i.e., personal, private) wireless network.
1. Go to Settings in the main menu
2. Select your wireless network you want to connect to and login using your networks password
3. Tap Done then Connect
NOTE: If you do not have access to a wireless network, or if your wireless network is slow, you can update applicable items on your device using your computer’s internet connection via a wired USB connection. Map downloads are only available via Wi-Fi.
Disconnecting from Wi-Fi
[1] Go to Settings in the main menu [2] Select the wireless network you connected to. [3] Tap Modify then Forget
NOTE: the wireless network that you have disconnected from will remain in your list of available networks, however your device will no longer connect to it automatically.

MAP, SERVICE AND SOFTWARE UPDATES

Why it’s important to download updates

To ensure that you are driving with up-to-date road and trac information, we recommend downloading and installing map region updates, services (e.g., speed cameras) and software updates as soon as they become available.
NOTE: If you stop or cancel a map region update once it has started downloading, go to Settings > Map and display > Downloaded maps to start your download again.

Installing a software update

1. Go to Settings > Updates & New Items
2. From the list, choose the updates you want to install; this list includes items you bought at TomTom’s web shop
3. Sign into your TomTom account following the prompt
During updates, keep your device connected to a power supply.

Installing a map region

1. Make sure there is an active internet connection via Wi-Fi
2. Then go to Main Menu > Settings > Map and display > Downloaded maps and tap Add

Deleting a map region

1. Go to Main Menu > Settings > Map and display > Downloaded maps and tap Delete
2. Now select the region/s you want to delete
NOTE: Installing and updating map regions must be done via Wi-Fi. If the internet connection to the TomTom server is broken or inactive, the Add buttons will be disabled.
6

Updating map regions

If there are map region updates available, the status of Downloaded maps in Main Menu > Settings > Map & Display will change from Up to date to Updates available. To download these updates:
1. Go to Main Menu > Settings > Map & Display > Downloaded maps
2. Download and install available updates individually
To speed up the download time you may want to select only the countries you want to update instead of all. Installing multiple countries at the same time might need to be done in several steps.

Resetting map

In case of issues with a map or its regions, you can recover your base map in
Main Menu > Settings > System > Reset map
If there is a pending System Update, you will be required to install that update first. The current base map and its installed regions will be deleted from the device and a base map will be reinstalled. You will then be asked to reinstall at least one map region.

MAP & DISPLAY

1. Go to Settings in the main menu
2. Tap Map & Display
Now, you can change the following settings.
+ Day and night colours + Menu layout + Show on map + Arrival info + Side bar + Zoom & orientation + Size of text and buttons + Brightness

Show on map

Here you can enable to settings by tapping the toggles of all the features you would like to see on the map.
+ Points of interest (POIs) + Lane Guidance on motorways + Current street names + Map scale bar
NOTE: Your device shows the map view when displaying an alternate route and the guidance view when your vehicle is in motion.

Arrival info

Select Arrival info to change the details shown on the Side bar. You can select either your remaining distance or travel time, to either your final destination or your next stop. You can also adjust your device to switch automatically between your remaining time and distance calculations.
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