Error code 1: AC heater current is measured
to be 75% below nominal current
Input supplied at the
fridge is stable and
included between
210V and 240V
YesYes
Check if the 5A fuse
is OK
Yes
Check if the heater
impedance is correct
(in Ohm)
Yes
N90-N97-
N98-N100-
N104-N109-
N112-N115
N145-N150-
N175-N180
No
No
AC Input issue
Change the fuse
(part 624030)
MaxMinType
380¡¡¡¡312¡¡¡¡
266¡¡¡¡218¡¡¡¡
No
Replace the AC
heater
(see Spare Parts
List)
05/09
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
6.3011/1
Page 2
Error code 2: DC heater current is measured
to be 75% below nominal current
Input supplied at the
fridge is stable and
included between
10.5V and 15.4V
YesYes
Check if all the
connections are OK
Yes
Check if the D+
input is included
between 10.5V and
15.4V
Yes
Check if the 20A
fuse is OK
No
No
No
No
DC input issue
Restore the
connections
D+ input issue
Change the fuse
(part 626996)
Yes
Check if the heater
impedance is correct
(in Ohm)
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
6.3021/105/09
N90-N97-
N98-N100-
N104-N109-
N112-N115
N145-N150-
N175-N180
1/16.302
MaxMinType
1.13¡¡¡¡0.93¡¡¡¡
1.08¡¡¡¡0.88¡¡¡¡
No
Replace the DC
heater
(see Spare Parts
List)
05/09
Page 3
Error code 3: AC heater is ON when it should be OFF
Input supplied at the
fridge is stable and
included between
210V and 240V
Yes
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
AC input issue
Error code 4: DC heater is ON when it should be OFF
Input supplied at the
fridge is stable and
included between
9.5V and 15.5V
No
DC input issue
Yes
Check if the D+
input is included
between 9.5V and
15.5V and if polarity
Yes
is correct
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
D+ input issue
05/09
6.303/6.3041/1
Page 4
Error code 5: Senses flame when gas should be OFF
Check if the gas
valve works
YesYes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
Replace the gas
valve
Error code 6: Senses gas output terminal ON when should
be OFF
Replace Power board:- SES version part 631219
- EES version part 631220
Error code 7: Senses gas output terminal OFF when should
be ON
Replace Power board:- SES version part 631219
- EES version part 631220
1/16.305/6.306/6.307
05/09
Page 5
Error code 8: AC mains supply is below 20% nominal
Input supplied at the
fridge is stable and
included between
210V and 240V
Yes
Check if the 5A
glass fuse is OK
YesYes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
No
AC input issue
Change the fuse
(part 624030)
05/09
1/16.308
Page 6
Error code 9: Gas lockout because flame fails to ignite after
30 seconds
Check if there is
gas to the fridge
Yes
Check if the gas
lights
Yes
Check if the spark
continues
Yes
Check if the
electrode gap is set
at about 4 mm
above the burner
No
No
No
Check if there
is a spark
No
No
Yes
No
Ensure there is gas
in the cylinder & that
it is turned on along
with all isolation taps
Adjust the electrode
gap to approx. 4 mm
Yes
Check electrode
connections & look
for damages
Yes
Injector of the burner
is clean. Flame is
dense and blue.
Yes
Check if the gas
pressure is between
28 and 30 mb
No
Check the gas
installation
Yes
No
No
Yes
Check if the
gas valves
opens
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
No
No
Replace electrode
Replace the gas
valve
Clean the burner and
the injector. Replace
the burner in case of
bad combustion
(see Spare Parts
List)
1/16.309
05/09
Page 7
Error code 10: “No engine running” signal is present and
control is in Manual DC mode
To know if D+ polarity is good, select manually DC mode
engine off.
If no error code occurs, that means the D+ input is versed.
Ensure power supply is capable to supply correct amperage.
Input supplied at the
fridge is stable and
included between
9.5V and 15.5V
YesYes
Check if the D+
input is included
between 9.5V and
15.5V and if polarity
is correct
Yes
Check if the 20A
fuse is OK
YesYes
Replace
Power board
No
No
No
DC input issue
D+ input issue
Change the fuse
(part 626998)
05/09
SES version
part 631219
or
EES version
Part 631220
1/16.310
Page 8
Error code 11: No energy source is available and control is
on AUTO mode
Please make sure that all energy sources are available
during the trial
Select all the
energies manually
and check which
error codes occur
Yes
See the description
of the other error
codes
No
Replace
Power board
SES version
part 631219
1/16.311
05/09
Page 9
Error code 12: Supply voltage DC is out of range (9.5V
15.5V)
If DC mode have been selected manually, the
refrigerator is not switching automatically on another
source of energy when the engine is off
Input supplied at the
fridge is stable and
included between
9.5V and 15.5V
Yes
If RV is equipped
with a solar panel.
Disconnect it and
check if the
refrigerator is OK
Yes
Issue with the solar
panel regulator or
solar panel input can
be 100% excluded
No
No
No
DC input issue
D+ input issue
Solar panel issue
05/09
YesYes
Check if the 5A fuse
is OK
Yes
Contact Thetford
No
1/16.312
Change the fuse
(part 624030)
Page 10
Error code 13: Thermistor fails, control automatically
switches to backup mode (BOS)
Check if thermistor
is present
Yes
Check if the
thermistor is
plugged in correctly
Yes
Check if the wiring
loom is connected to
the power board
correctly
Yes
Check if the pins in
the wiring loom plug
present and not bent
or loose
No
No
No
No
Insert thermistor
(part 623077)
Plug in correctly
(5th fin from the right)
Connect correctly
Fix pins if possible
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
Check with outside wire
harness before replacing
the complete fridge
1/16.313
Broken wiring
harness inside the
fridge issue.
Replace the
complete fridge, see
the replacement
fridges overview
For the partnumber
of a warranty fridge
05/09
Page 11
Error code 14: Display board and power board lost
communication to each other
Input supplied at the
fridge is stable and
included between
9.5V and 15.5V
YesYes
Check if the 2A
glass fuse is OK
YesYes
Check if the
connections
between the boards
are OK
Yes
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
No
No
No
No
Check with outside wire
harness before replacing
the complete fridge
DC input issue
Change the fuse
(part 626998)
Restore the
connections when
not OK replace the
display board
Broken wiring harness
inside the fridge issue.
Replace the complete
fridge see the replacement
fridges overview
For the partnumber of a
warranty fridge
05/09
Yes
Contact Thetford
Broken wiring inside fridge
(or door if an N180).
Replace complete fridge. If
an N180 check
connections on underside
of fridge and in bottom of
door. Try a new door
before replacing complete
fridge.
1/16.314
Page 12
Corrosion on all Fridges shelves
Issue: Corrosion on all shelves
Solution: Re-inforced coating process to prevent rusting during
life time product (7 years)
Implementation: June 22nd 2007 for all shelves
Spare part nr.: See spare part list
Compensation : 5 minutes
Repair-instruction: not included
1/16.317
05/09
Page 13
Lack of performance; No error code
¾On 12 Volts
Do the testing of the fridges on the manual mode
Check if the input at
the DC HC poles of
the Power Board is
> 13.5V
Yes
Check if the input at
the heater
connection to the
Power Board is
> 13V
Yes
Check if the heater
impedance is correct
(in Ohm)
Yes
N90-N97-
N98-N100-
N104-N109-
N112-N115
N145-N150-
N175-N180
No
No
DC input issue
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
MaxMinType
1.13¡¡¡¡0.93¡¡¡¡
1.08¡¡¡¡0.88¡¡¡¡
No
Replace the DC
heater
(see Spare Parts
List)
Check if the DC
heater is properly
settled
Yes
Contact Thetford
No
1/36.315
Install the DC heater
properly
05/09
Page 14
¾On 230 Volts
Do the testing of the fridges on the manual mode
Check if the input
between the (L) and
the (N) at the power
board is over 220
Volts
Yes
Check if the input at
the heater
connection to the
Power Board is
> 215V
Yes
Check if the heater
impedance is correct
(in Ohm)
Yes
N90-N97-
N98-N100-
N104-N109-
N112-N115
N145-N150-
N175-N180
No
No
AC input issue
Replace
Power board
SES version
part 631219
or
EES version
Part 631220
MaxMinType
380¡¡¡¡312¡¡¡¡
266¡¡¡¡218¡¡¡¡
No
Replace the AC
heater
(see Spare Parts
List)
05/09
Check if the AC
heater is properly
settled
Yes
Contact Thetford
No
2/36.315
Install the AC heater
properly
Page 15
¾On Gas
Do the testing of the fridges on the manual mode
Injector of the burner
is clean. Flame is
dense and blue. Gas
pressure is between
28 and 30 mb
Yes
Check if the
thermistor is
properly fitted on the
5th fin from the right
Yes
Check if the flame
diffuser is in the pipe
YesYes
Check if the burner
is set properly in
front of the pipe
No
No
No
No
Clean the burner.
Replace the burner in
case of bad
combustion
(see Spare Parts
List)
Install the thermistor
at the right place
Install a flame
diffuser
(part nr to be made)
Replace the
refrigerator
3/36.315
05/09
Page 16
Power board on all LCD fridges
Issue: A non replaceable fuse (F5) is blowing on the power
boards, caused by wrong signal in circuit (f.i. short cut).
Solution: Re-settable fuse integrated on the power board.
Implementation: November 1st 2007
Spare part nr.: 631219 and 631220
Compensation: 30 minutes
Repair-instruction: See repair instruction part
Power board old version
Underside of Top Half F5 fuse is at top centre
05/09
Modified power board with re-settable fuse shown in position
1/16.316
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