Supra eKEY® for
®
BlackBerry
Products
User Manual
Copyright Copyright © 2013 United Technologies Corporation. All rights reserved.
10102184P1-03, October 2013
Disclaimer The information in this document is subject to change without notice. United Technologies
Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For the latest
documentation, contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Intended use Use this product only for the purpose it was designed for. For the latest product information,
Supra and eKEY are registered trademarks of United Technologies Corporation. Bluetooth and the
Bluetooth logo are trademarks of Bluetooth SIG. BlackBerry and the BlackBerry logo are registered
trademarks of Research in Motion (RIM).
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
contact Supra or visit us online at www.supraekey.com.
ii
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and United Technologies Corporation (“UTC”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTC within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well
as from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to
ensure that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s)
of real property shall be informed that the Keybox is not designed to be, or intended as, a security
device.
Table of Contents
Chapter 1 Introduction ....................................................................................1
Chapter 2 Updating ..........................................................................................8
Chapter 3 Access iBox ..................................................................................12
Chapter 4 MLS Listings and Roster .............................................................23
iii
Preface ................................................................................................................................ v
Safety Terms and Symbols ........................................................................................... v
eKEY Overview ................................................................................................................... 2
Requirements ............................................................................................................... 2
Supra eKEY Application Software ................................................................................2
Supra eKEY Fob ........................................................................................................... 3
SupraWEB .................................................................................................................... 3
KIMvoice ....................................................................................................................... 3
eKEY Setup .........................................................................................................................4
Install eKEY Software ................................................................................................... 4
Authorize eKEY ............................................................................................................ 5
Customize PIN .............................................................................................................. 5
Customize Font Size ..................................................................................................... 6
Audio and Vibrate Settings ........................................................................................... 6
Update Overview ................................................................................................................ 9
Manual Update ............................................................................................................. 9
Automatic Update ....................................................................................................... 10
iBox ................................................................................................................................... 13
Supra eKEY Fob ......................................................................................................... 13
Release the Key Container ......................................................................................... 15
Placing Listing Keys in the iBox .................................................................................. 15
Feedback .................................................................................................................... 16
Showing Hours ........................................................................................................... 17
Cooperating ................................................................................................................ 17
Release the Shackle ................................................................................................... 18
iBox Inventory .................................................................................................................. 19
View iBox Inventory and Detail Information ................................................................ 19
Add an iBox to Inventory............................................................................................. 19
Delete an iBox from Inventory .................................................................................... 20
Read Activity ............................................................................................................... 20
View Showing Activity ................................................................................................. 21
Delete Showing Activity .............................................................................................. 21
Change iBox Settings ................................................................................................. 21
eD ATA ................................................................................................................................ 24
Settings for eKEY Professional ................................................................................... 24
Listings ............................................................................................................................. 25
Market Area ................................................................................................................ 25
Update Listings ........................................................................................................... 26
Search Listings ........................................................................................................... 27
View Listings ............................................................................................................... 29
Delete Listings ............................................................................................................ 30
Roster ................................................................................................................................ 30
View Roster ................................................................................................................ 30
Delete Roster .............................................................................................................. 31
Proles .............................................................................................................................. 31
Chapter 5 Showing Activity ..........................................................................33
Showing Activity .............................................................................................................. 34
Voice Report ...............................................................................................................34
Showing Notications and Messages ......................................................................... 34
Showings Activity on BlackBerry Devices ................................................................... 35
Disable eKEY Showing Notications .......................................................................... 35
Update Listing ID ........................................................................................................ 35
Chapter 6 Support and Troubleshooting ..................................................... 36
Support ............................................................................................................................. 37
Training Library ........................................................................................................... 37
eKEY Serial Number ................................................................................................... 37
eKEY Software Updates ............................................................................................. 38
iv
Preface
This Supra eKEY BlackBerry Products User Manual includes an overview of the Supra eKEY
application software and detailed instructions explaining:
• how to set up the eKEY application software
• how to update the eKEY app to access an iBox
• how to access an iBox
• how to view MLS listing and roster data
• how to view showing activity
There is information describing how to contact technical support.
For specic information about a BlackBerry® device, refer to the documentation that was provided
with the smartphone or tablet. For additional information on using the Supra eKEY software, visit
www.supraekey.com and select the Customer Support link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
NARROW Text that displays on the computer screen.
Programming or coding sequences
v
Safety Terms and Symbols
These terms may appear in this manual:
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.
WARNING: Warnings identify conditions or practices that could result in serious personal injury or loss of l
life.
Chapter 1 Introduction
This chapter provides an overview of the eKEY application software and
explains how to set it up on the BlackBerry device.
In this chapter:
1Chapter 1
Introduction
eKEY Overview ........................................................................................ 2
Requirements ..................................................................................... 2
Supra eKEY Application Software ....................................................... 2
Supra eKEY Fob .................................................................................. 3
SupraWEB ........................................................................................... 3
KIMvoice .............................................................................................. 3
eKEY Setup .............................................................................................. 4
Install eKEY Software .......................................................................... 4
Authorize eKEY ................................................................................... 5
Customize PIN..................................................................................... 5
Customize Font Size ........................................................................... 6
Audio and Vibrate Settings .................................................................. 6
Introduction
eKEY Overview
The eKEY application software allows the BlackBerry® phone or tablet to access a Supra iBox placed
at real estate listings. There are three (3) different versions of the iBox that may be placed on listings
depending upon the Multiple Listing Service (MLS), Association, or Board.
The classic iBox (the original Supra iBox) reads an infrared signal only. To access an iBox using
infrared, the Supra eKEY Fob is required. The iBox BT and iBox BT LE read infrared and Bluetooth®
signals. The fob is not required to access the iBox BT or the iBox BT LE. In addition, the iBox BT LE
uses a low energy battery.
Requirements
• eKEY compatible BlackBerry smartphone or tablet; to see which BlackBerry devices are
supported go to www.supraekey.com or click here.
• BlackBerry OS version 4.5 or newer (the BlackBerry 10 is not supported at this time)
• BlackBerry data plan with Internet service
• Supra eKEY Fob for accessing the classic iBox devices which use infrared
2Chapter 1
Supra eKEY Application Software
The eKEY application allows the user to:
• Obtain the listing keys from an iBox
• Open the shackle on a iBox to place it on a listing or remove it from a listing
• Manage and view the iBox inventory and change iBox settings
• Read an iBox to view showing history
• View showing notices and messages
• View MLS and roster information — only for eKEY Professional subscribers
There are four (4) icons on the eKEY Home screen:
• Obtain Key—Obtain listing keys from an iBox
• Open Shackle—Open the shackle on an iBox
• Inventory—Manage and view iBox inventory, change settings in an iBox, and view showing
information from an iBox Read
• eDATA —MLS information for eKEY Professional subscribers and includes listing, detailed
showing, agent roster, and prole information
Figure 1. eKEY Home Screen
Introduction
Figure 2. eKEY Professional Home Screen
The eKEY software connects regularly to the Supra network using the BlackBerry device’s cellular
Internet service or Wi-Fi connection. During the rst eSYNC of each day, the eKEY software sends
showing data to the Supra network, updates the eKEY to access the iBox, and receives messages and
showing notications. In addition, for eKEY Professional subscribers, the MLS listing and roster data
are updated.
3Chapter 1
Supra eKEY Fob
The Supra eKEY Fob is a device used to translate the Bluetooth signal from the BlackBerry device to
an infrared signal that can be recognized by the iBox. For more fob pairing information, view the eKEY
Fob Instructions packaged with the fob, or follow the manufacturer’s pairing instructions for the specic
BlackBerry device.
SupraWEB
SupraWEB is the agent website, available at www.supraekey.com; to go and:
• Obtain an update code for the eKEY
• Identify the name of a keyholder by key serial number
• Manage the iBox inventory and listing information
• View, email, and schedule activity reports
• View and send showing feedback
• Manage billing
• Change the PIN code
• Set up the market area (eKEY Professional subscribers)
• Obtain an authorization code to install the eKEY software
To access SupraWEB from the BlackBerry device, open the eKEY application and select the
SupraWEB icon.
KIMvoice
The Keybox Information Manager (KIM), is the Supra network that maintains the key and iBox data.
Call KIMvoice at 888-968-4032 to use the automated voice access system.
Introduction
eKEY Setup
This section explains how to install and authorize the eKEY application software. After the software is
installed, the eKEY icon is shown in the list of applications on the BlackBerry device. On some devices,
the eKEY icon is placed in the Applications or Downloads folder. If the eKEY application is opened in
the landscape view (available in some BlackBerry models) some icons may not be visible. To prevent
this from happening, open the eKEY application in portrait mode.
Note: Some BlackBerry touchscreen devices select items by tapping right on the screen instead of
with the use of a trackpad. To display the virtual keyboard press the Menu button and select
Show KeyBoard.
Install eKEY Software
Internet access and an internet data plan on the BlackBerry are required to install and use the eKEY
software.
For devices with Operating System (OS) 4.5 and later, open the BlackBerry World and search for the
Supra eKEY application. Please note that BlackBerry 10 is not supported at this time.
For devices earlier than OS 4.5, use the browser on the BlackBerry device to navigate to
www.ekeymobile.com to install the eKEY application.
4Chapter 1
Install the eKEY software on a BlackBerry device (OS) 4.5 and later:
1. On the BlackBerry device, select the BlackBerry World icon.
2. Search for eKEY.
3. Download and install the Supra eKEY application.
4. If the applications asks to conrm permission changes, press the Menu button and then Save.
Install the eKEY software on BlackBerry OS 4.5 and earlier:
1. On the BlackBerry, select the Browser icon (on some BlackBerry devices, the MediaNet icon
launches the Internet browser).
2. Press the Menu button.
3. Select Go To and navigate to www.ekeymobile.com to install the eKEY application.
Figure 3. www.ekeymobile.com Screen
4. Select the Download Supra eKEY link or button to download and install the eKEY software.
5. If asked to conrm permission changes, press the Menu button and then Save.
Introduction
Authorize eKEY
The eKEY software must be authorized before it can be used. To authorize the eKEY software, a
30-digit Authorization code is required.
New eKEY users can obtain an authorization code from the Association/Board/MLS. For existing eKEY
users, log into SupraWEB and select the Authorization Code link to obtain an authorization code.
Demo mode is available for customers who have not yet subscribed to the eKEY service. Use the
Demo mode to view the eKEY software only, no interaction with the iBox is possible in this feature.
Authorize the eKEY software:
1. Select the eKEY icon to open the application.
2. Select Activate eKEY.
3. Follow the onscreen prompts and enter the 30-digit Authorization code and press Enter.
The eKEY app will use the BlackBerry device to connect, authorize, and update the eKEY app to
access iBox devices.
Figure 4. Authorize eKEY Screen
5Chapter 1
Customize PIN
Customize the PIN code to use with the eKEY software.
Customize the PIN:
1. Using a computer, navigate to www.supraekey.com.
2. Select SupraWEB Login for Real Estate Agents.
3. Enter the user ID and password and select Login.
Note: To register for a single sign on (SSO) user ID and password, click the Register button to
register for a login.
4. Select Change PIN in the QUICK LINKS section, see gure 4.
Figure 5. Change PIN Code Screen
5. Enter the current PIN code.
6. Enter the new PIN code and re-enter to conrm.
6Chapter 1
Introduction
7. Select Save.
8. Verify cell/data coverage.
9. On the BlackBerry device, from the main eKEY screen press the Menu button.
10. Select Update Key to have the new PIN code delivered to the eKEY software.
Customize Font Size
The font size in the eKEY software can be customized.
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Select the font size and choose: small, medium, or large. The font size is changed after the
settings is saved, and the eKEY software exited and reopened.
4. Press the Menu button.
5. Select Save.
6. Select Yes to exit the eKEY software.
Audio and Vibrate Settings
The eKEY software uses several audio tones along with messages on the screen to communicate
the status of iBox operations and alerts the BlackBerry device when a new showing or message is
received. If an error occurs, the BlackBerry will vibrate and sound a buzz tone.
The audio tones in the eKEY software can be disabled. Disabling the audio feedback in the eKEY
software does not affect other BlackBerry applications.
Disable the audio tones in the eKEY software:
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Select the Disable Audio Feedback option and a checkmark is placed in the box and a star
next to it indicates a change will be made upon saving the settings.
4. Press the Menu button.
5. Select Save.
Figure 6. Disable Audio Feedback
7Chapter 1
Introduction
Chapter 2 Updating
This chapter explains how to update the eKEY software.
In this chapter:
8Chapter 2
Updating
Update Overview ..................................................................................... 9
Manual Update .................................................................................... 9
Automatic Update .............................................................................. 10
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