Supra eKEY® for
®
BlackBerry
Products
User Manual
Copyright Copyright © 2013 United Technologies Corporation. All rights reserved.
10102184P1-03, October 2013
Disclaimer The information in this document is subject to change without notice. United Technologies
Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For the latest
documentation, contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Intended use Use this product only for the purpose it was designed for. For the latest product information,
Supra and eKEY are registered trademarks of United Technologies Corporation. Bluetooth and the
Bluetooth logo are trademarks of Bluetooth SIG. BlackBerry and the BlackBerry logo are registered
trademarks of Research in Motion (RIM).
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
contact Supra or visit us online at www.supraekey.com.
ii
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and United Technologies Corporation (“UTC”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTC within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well
as from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to
ensure that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s)
of real property shall be informed that the Keybox is not designed to be, or intended as, a security
device.
Table of Contents
Chapter 1 Introduction ....................................................................................1
Chapter 2 Updating ..........................................................................................8
Chapter 3 Access iBox ..................................................................................12
Chapter 4 MLS Listings and Roster .............................................................23
iii
Preface ................................................................................................................................ v
Safety Terms and Symbols ........................................................................................... v
eKEY Overview ................................................................................................................... 2
Requirements ............................................................................................................... 2
Supra eKEY Application Software ................................................................................2
Supra eKEY Fob ........................................................................................................... 3
SupraWEB .................................................................................................................... 3
KIMvoice ....................................................................................................................... 3
eKEY Setup .........................................................................................................................4
Install eKEY Software ................................................................................................... 4
Authorize eKEY ............................................................................................................ 5
Customize PIN .............................................................................................................. 5
Customize Font Size ..................................................................................................... 6
Audio and Vibrate Settings ........................................................................................... 6
Update Overview ................................................................................................................ 9
Manual Update ............................................................................................................. 9
Automatic Update ....................................................................................................... 10
iBox ................................................................................................................................... 13
Supra eKEY Fob ......................................................................................................... 13
Release the Key Container ......................................................................................... 15
Placing Listing Keys in the iBox .................................................................................. 15
Feedback .................................................................................................................... 16
Showing Hours ........................................................................................................... 17
Cooperating ................................................................................................................ 17
Release the Shackle ................................................................................................... 18
iBox Inventory .................................................................................................................. 19
View iBox Inventory and Detail Information ................................................................ 19
Add an iBox to Inventory............................................................................................. 19
Delete an iBox from Inventory .................................................................................... 20
Read Activity ............................................................................................................... 20
View Showing Activity ................................................................................................. 21
Delete Showing Activity .............................................................................................. 21
Change iBox Settings ................................................................................................. 21
eD ATA ................................................................................................................................ 24
Settings for eKEY Professional ................................................................................... 24
Listings ............................................................................................................................. 25
Market Area ................................................................................................................ 25
Update Listings ........................................................................................................... 26
Search Listings ........................................................................................................... 27
View Listings ............................................................................................................... 29
Delete Listings ............................................................................................................ 30
Roster ................................................................................................................................ 30
View Roster ................................................................................................................ 30
Delete Roster .............................................................................................................. 31
Proles .............................................................................................................................. 31
Chapter 5 Showing Activity ..........................................................................33
Showing Activity .............................................................................................................. 34
Voice Report ...............................................................................................................34
Showing Notications and Messages ......................................................................... 34
Showings Activity on BlackBerry Devices ................................................................... 35
Disable eKEY Showing Notications .......................................................................... 35
Update Listing ID ........................................................................................................ 35
Chapter 6 Support and Troubleshooting ..................................................... 36
Support ............................................................................................................................. 37
Training Library ........................................................................................................... 37
eKEY Serial Number ................................................................................................... 37
eKEY Software Updates ............................................................................................. 38
iv
Preface
This Supra eKEY BlackBerry Products User Manual includes an overview of the Supra eKEY
application software and detailed instructions explaining:
• how to set up the eKEY application software
• how to update the eKEY app to access an iBox
• how to access an iBox
• how to view MLS listing and roster data
• how to view showing activity
There is information describing how to contact technical support.
For specic information about a BlackBerry® device, refer to the documentation that was provided
with the smartphone or tablet. For additional information on using the Supra eKEY software, visit
www.supraekey.com and select the Customer Support link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
NARROW Text that displays on the computer screen.
Programming or coding sequences
v
Safety Terms and Symbols
These terms may appear in this manual:
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.
WARNING: Warnings identify conditions or practices that could result in serious personal injury or loss of l
life.
Chapter 1 Introduction
This chapter provides an overview of the eKEY application software and
explains how to set it up on the BlackBerry device.
In this chapter:
1Chapter 1
Introduction
eKEY Overview ........................................................................................ 2
Requirements ..................................................................................... 2
Supra eKEY Application Software ....................................................... 2
Supra eKEY Fob .................................................................................. 3
SupraWEB ........................................................................................... 3
KIMvoice .............................................................................................. 3
eKEY Setup .............................................................................................. 4
Install eKEY Software .......................................................................... 4
Authorize eKEY ................................................................................... 5
Customize PIN..................................................................................... 5
Customize Font Size ........................................................................... 6
Audio and Vibrate Settings .................................................................. 6
Introduction
eKEY Overview
The eKEY application software allows the BlackBerry® phone or tablet to access a Supra iBox placed
at real estate listings. There are three (3) different versions of the iBox that may be placed on listings
depending upon the Multiple Listing Service (MLS), Association, or Board.
The classic iBox (the original Supra iBox) reads an infrared signal only. To access an iBox using
infrared, the Supra eKEY Fob is required. The iBox BT and iBox BT LE read infrared and Bluetooth®
signals. The fob is not required to access the iBox BT or the iBox BT LE. In addition, the iBox BT LE
uses a low energy battery.
Requirements
• eKEY compatible BlackBerry smartphone or tablet; to see which BlackBerry devices are
supported go to www.supraekey.com or click here.
• BlackBerry OS version 4.5 or newer (the BlackBerry 10 is not supported at this time)
• BlackBerry data plan with Internet service
• Supra eKEY Fob for accessing the classic iBox devices which use infrared
2Chapter 1
Supra eKEY Application Software
The eKEY application allows the user to:
• Obtain the listing keys from an iBox
• Open the shackle on a iBox to place it on a listing or remove it from a listing
• Manage and view the iBox inventory and change iBox settings
• Read an iBox to view showing history
• View showing notices and messages
• View MLS and roster information — only for eKEY Professional subscribers
There are four (4) icons on the eKEY Home screen:
• Obtain Key—Obtain listing keys from an iBox
• Open Shackle—Open the shackle on an iBox
• Inventory—Manage and view iBox inventory, change settings in an iBox, and view showing
information from an iBox Read
• eDATA —MLS information for eKEY Professional subscribers and includes listing, detailed
showing, agent roster, and prole information
Figure 1. eKEY Home Screen
Introduction
Figure 2. eKEY Professional Home Screen
The eKEY software connects regularly to the Supra network using the BlackBerry device’s cellular
Internet service or Wi-Fi connection. During the rst eSYNC of each day, the eKEY software sends
showing data to the Supra network, updates the eKEY to access the iBox, and receives messages and
showing notications. In addition, for eKEY Professional subscribers, the MLS listing and roster data
are updated.
3Chapter 1
Supra eKEY Fob
The Supra eKEY Fob is a device used to translate the Bluetooth signal from the BlackBerry device to
an infrared signal that can be recognized by the iBox. For more fob pairing information, view the eKEY
Fob Instructions packaged with the fob, or follow the manufacturer’s pairing instructions for the specic
BlackBerry device.
SupraWEB
SupraWEB is the agent website, available at www.supraekey.com; to go and:
• Obtain an update code for the eKEY
• Identify the name of a keyholder by key serial number
• Manage the iBox inventory and listing information
• View, email, and schedule activity reports
• View and send showing feedback
• Manage billing
• Change the PIN code
• Set up the market area (eKEY Professional subscribers)
• Obtain an authorization code to install the eKEY software
To access SupraWEB from the BlackBerry device, open the eKEY application and select the
SupraWEB icon.
KIMvoice
The Keybox Information Manager (KIM), is the Supra network that maintains the key and iBox data.
Call KIMvoice at 888-968-4032 to use the automated voice access system.
Introduction
eKEY Setup
This section explains how to install and authorize the eKEY application software. After the software is
installed, the eKEY icon is shown in the list of applications on the BlackBerry device. On some devices,
the eKEY icon is placed in the Applications or Downloads folder. If the eKEY application is opened in
the landscape view (available in some BlackBerry models) some icons may not be visible. To prevent
this from happening, open the eKEY application in portrait mode.
Note: Some BlackBerry touchscreen devices select items by tapping right on the screen instead of
with the use of a trackpad. To display the virtual keyboard press the Menu button and select
Show KeyBoard.
Install eKEY Software
Internet access and an internet data plan on the BlackBerry are required to install and use the eKEY
software.
For devices with Operating System (OS) 4.5 and later, open the BlackBerry World and search for the
Supra eKEY application. Please note that BlackBerry 10 is not supported at this time.
For devices earlier than OS 4.5, use the browser on the BlackBerry device to navigate to
www.ekeymobile.com to install the eKEY application.
4Chapter 1
Install the eKEY software on a BlackBerry device (OS) 4.5 and later:
1. On the BlackBerry device, select the BlackBerry World icon.
2. Search for eKEY.
3. Download and install the Supra eKEY application.
4. If the applications asks to conrm permission changes, press the Menu button and then Save.
Install the eKEY software on BlackBerry OS 4.5 and earlier:
1. On the BlackBerry, select the Browser icon (on some BlackBerry devices, the MediaNet icon
launches the Internet browser).
2. Press the Menu button.
3. Select Go To and navigate to www.ekeymobile.com to install the eKEY application.
Figure 3. www.ekeymobile.com Screen
4. Select the Download Supra eKEY link or button to download and install the eKEY software.
5. If asked to conrm permission changes, press the Menu button and then Save.
Introduction
Authorize eKEY
The eKEY software must be authorized before it can be used. To authorize the eKEY software, a
30-digit Authorization code is required.
New eKEY users can obtain an authorization code from the Association/Board/MLS. For existing eKEY
users, log into SupraWEB and select the Authorization Code link to obtain an authorization code.
Demo mode is available for customers who have not yet subscribed to the eKEY service. Use the
Demo mode to view the eKEY software only, no interaction with the iBox is possible in this feature.
Authorize the eKEY software:
1. Select the eKEY icon to open the application.
2. Select Activate eKEY.
3. Follow the onscreen prompts and enter the 30-digit Authorization code and press Enter.
The eKEY app will use the BlackBerry device to connect, authorize, and update the eKEY app to
access iBox devices.
Figure 4. Authorize eKEY Screen
5Chapter 1
Customize PIN
Customize the PIN code to use with the eKEY software.
Customize the PIN:
1. Using a computer, navigate to www.supraekey.com.
2. Select SupraWEB Login for Real Estate Agents.
3. Enter the user ID and password and select Login.
Note: To register for a single sign on (SSO) user ID and password, click the Register button to
register for a login.
4. Select Change PIN in the QUICK LINKS section, see gure 4.
Figure 5. Change PIN Code Screen
5. Enter the current PIN code.
6. Enter the new PIN code and re-enter to conrm.
6Chapter 1
Introduction
7. Select Save.
8. Verify cell/data coverage.
9. On the BlackBerry device, from the main eKEY screen press the Menu button.
10. Select Update Key to have the new PIN code delivered to the eKEY software.
Customize Font Size
The font size in the eKEY software can be customized.
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Select the font size and choose: small, medium, or large. The font size is changed after the
settings is saved, and the eKEY software exited and reopened.
4. Press the Menu button.
5. Select Save.
6. Select Yes to exit the eKEY software.
Audio and Vibrate Settings
The eKEY software uses several audio tones along with messages on the screen to communicate
the status of iBox operations and alerts the BlackBerry device when a new showing or message is
received. If an error occurs, the BlackBerry will vibrate and sound a buzz tone.
The audio tones in the eKEY software can be disabled. Disabling the audio feedback in the eKEY
software does not affect other BlackBerry applications.
Disable the audio tones in the eKEY software:
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Select the Disable Audio Feedback option and a checkmark is placed in the box and a star
next to it indicates a change will be made upon saving the settings.
4. Press the Menu button.
5. Select Save.
Figure 6. Disable Audio Feedback
7Chapter 1
Introduction
Chapter 2 Updating
This chapter explains how to update the eKEY software.
In this chapter:
8Chapter 2
Updating
Update Overview ..................................................................................... 9
Manual Update .................................................................................... 9
Automatic Update .............................................................................. 10
Updating
Update Overview
The eKEY software permission expires each night at midnight. It connects to the Supra network using
the BlackBerry device’s cellular service. The eKEY software will automatically update if the Automatic
Update setting is checked, otherwise it will update once daily when the eKEY application is opened.
The eKEY software will not update if the Automatic Update in the eKEY software is turned off, the
BlackBerry device is turned off, or out of cell/data coverage.
In order for an update to occur:
• BlackBerry device is powered on
• cell/data coverage
• good standing with the Association or Organization
• good standing with Supra
To see if the eKEY software is expired, open the eKEY application. If expired, the expired eKEY icon
shows in the upper right corner of the eKEY Home screen when the eKEY, as shown in below.
Figure 7. Key Expired Icon
9Chapter 2
Manual Update
If the eKEY software is expired and the BlackBerry device has cell/data coverage, perform a wireless
manual update.
1. Verify cell/data coverage.
2. Open the eKEY application.
3. Select the BlackBerry Menu.
4. Select Update Key and press the trackpad.
If the eKEY software is expired and the BlackBerry device is out of cell/data coverage, manually update
by obtaining and entering an update code.
Obtain an update code from SupraWEB:
1. Go to www.supraekey.com and select SupraWEB Login for Real Estate Agents.
2. Enter the user ID and password and select Login.
3. Select the Update Code link under QUICK LINKS section and the update code displays.
Note: For setup purposes only, the rst login requires the key serial number, user ID, and association
or MLS name.
Obtain an update code from KIMvoice:
1. Call KIM at 1-888-968-4032.
2. Enter the eKEY serial number and PIN code into the BlackBerry, followed by the # sign.
3. Press 1 on the phone for an update code.
Enter the update code into the eKEY software:
1. Open the eKEY application.
2. At the main eKEY screen press the Menu button.
3. Select Emergency Update.
4. Enter the update code and press the trackpad or Enter key.
Figure 8. Enter Update Code
10Chapter 2
Updating
The number of consecutive update codes is limited. Once the update code limit is reached, perform a
wireless update before any additional update codes are requested.
Automatic Update
Uncheck the Automatic Key Update box to turn off the automatic update. If the automatic key update is
disabled, manually update the eKEY software before going out to a listing.
Disable the automatic key update:
1. Open the eKEY application.
2. At the main eKEY screen press the Menu button.
3. Select Settings.
4. Select the Automatic Update option and checkmark is placed in the box and a star next to it
indicates a change will be made upon saving the settings.
Figure 9. Disabling Automatic Updates
11Chapter 2
Updating
5. Press the Menu button.
6. Select Save.
In addition to the automatic update the rst time the eKEY software is opened each day, the eKEY
software updates and sends detailed information immediately after each key container opening and
shackle release.
Chapter 3 Access iBox
This chapter explains how to access and manage iBox devices and gives
information on Call Before Showing (CBS) and accessing cooperating iBox
systems.
12Chapter 3
Access iBox
In this chapter:
iBox ......................................................................................................... 13
Supra eKEY fob ................................................................................. 13
Release the Key Container................................................................ 15
Place Listing Keys in the iBox ........................................................... 15
Feedback ........................................................................................... 16
Showing Hours .................................................................................. 17
Call Before Showing (CBS) ............................................................... 17
Cooperating ....................................................................................... 17
Release the Shackle ......................................................................... 18
iBox Inventory ....................................................................................... 19
View iBox Inventory and Detail Information ....................................... 19
Add an iBox to Inventory ................................................................... 19
Delete an iBox from Inventory ........................................................... 20
Read Activity ...................................................................................... 20
View Showing Activity ........................................................................ 21
Delete Showing Activity ..................................................................... 21
Change iBox Settings ........................................................................ 21
iBox
The eKEY software application allows access to the classic iBox, iBox BT, and iBox BT LE to:
• release the key container
• release the shackle
• change the iBox settings
• read the showing history stored in an iBox
Figure 10. Supra iBox Devices
Shackle
Shackle
Bluetooth signal
13Chapter 3
Access iBox
Infrared lens
iBox BT LE
iBox BT
Classic iBox
The iBox BT LE and iBox BT communicate with BlackBerry devices using Bluetooth technology. Press
up on the bottom of the iBox BT LE to turn on Bluetooth and begin an operation.
The classic iBox communicates using infrared technology. The Supra eKEY Fob is required to access
the classic iBox with BlackBerry devices. The fob translates the Bluetooth signal from the BlackBerry
device into an infrared signal that can be understood by the classic iBox. The distance between the
fob and the infrared lens on the iBox should be less than a foot. Direct sunlight can interfere with the
infrared communication and shading the area between the fob and the iBox may be required.
Supra eKEY Fob
The eKEY application uses the eKEY Fob as a Bluetooth-to-infrared translator to communicate with
classic iBox devices. Some BlackBerry devices may require pairing with the fob.
The rst time the fob is used, a numeric passkey may be required depending on the BlackBerry model.
The numeric passkey is 0000 (four zeros).
To use the eKEY fob, start the procedure on the BlackBerry. When the software prompts, power on the
eKEY fob by pressing the power button until the green light ashes. When the green light ashes, point
the eKEY fob at the infrared lens on the iBox.
Access iBox
Figure 11. Supra eKEY Fob
Pair the fob with BlackBerry devices:
Experiences may vary depending on the model and OS of the BlackBerry device. Read and follow the
BlackBerry manufacturer’s instructions on How to Pair Devices for specic information.
1. Open the eKEY application.
2. Select the BlackBerry Menu button.
3. Select Bluetooth Settings.
4. Verify the Bluetooth is on and discoverable.
14Chapter 3
5. For some models, select Add New Device and pick Search.
6. Turn on the fob
7. Select the fob name to pair (example: SUPRA-7FFE).
8. Enter ‘0000’ (four zeros) as the pairing passkey, if required.
Figure 12. Pair Bluetooth for eKEY Fob
Use the fob:
Tip: The distance should be less than a foot between the fob and the iBox to communicate. Direct
sunlight can interfere with infrared communication. If required, shade the area between the fob and
iBox when they are communicating.
1. Start an eKEY operation (Obtain Key or Open Shackle).
2. Enter ‘0000’ (four zeros) as the pairing passkey, if required.
3. When the eKEY software prompts, press the power button until the green light ashes to power
on the eKEY Fob.
4. Point the fob at the infrared lens on the iBox.
Access iBox
Release the Key Container
Release the key container on an iBox device:
1. Select the Obtain Key icon from the main eKEY screen.
2. Enter your PIN code.
3. If the iBox requires an additional Call Before Showing (CBS) code, check the CBS Required box
and enter the CBS code for the iBox (see Call Before Showing (CBS) on page 17).
Figure 13. Obtain Key
15Chapter 3
4. Press the trackpad or press Enter.
5. For an iBox BT or iBox BT LE using Bluetooth, press up on the bottom of the iBox device to turn
on Bluetooth.
For a classic iBox, press the eKEY Fob power button until the green light ashes and point the
fob at the iBox.
Note: There is up to ve (5) minutes after pressing the trackpad or enter to aim the fob at the classic
iBox or to push up on the bottom of the iBox BT or iBox BT LE. This gives an opportunity to
enter the PIN in the car and then walk up to the door.
6. Upon success, press up on the bottom of the iBox to release the key container. The key
container will relock after 30 seconds.
7. After success, select the Bluetooth List button.
8. Select the SUPRA KEYBOX.
9. Select Delete Device and Delete.
10. Press the back button and Done.
Immediately after obtaining key the BlackBerry connects to the network and sends the showing
information.
Placing Listing Keys in the iBox
The classic iBox key container holds up to three (3) listing keys. The iBox BT and iBox BT LE key
containers holds up to ve (5) listing keys or two (2) gate cards and two (2) keys. Before closing the
key container, verify that all items are well inside and the front is not bowing or bulging out. Listing
agents should always make sure there is a spare set of listing keys before closing the key container.
Access iBox
CAUTION: Do not place ID tags, key rings, or loose objects in the key container. They can jam the
container.
To close the key container, turn the key container to face you, see Figure 13 Key Container. Insert the
key container into the bottom of the iBox and push up until it closes.
Figure 14. Key Container
16Chapter 3
Feedback
If the iBox is set to ask for feedback after a listing is shown, a feedback alert screen is displayed after
the key container is opened. This gives an opportunity to provide feedback about the showing to the
listing agent. If Ignore is selected, no feedback is sent to the listing agent.
Select Leave Feedback to enter feedback information to send to the listing agent. For example, select
where you heard about the listing, the level of interest in the property, whether the listing price is within
the buyer’s range, and enter any notes about the showing.
Figure 15. Enter Feedback
The feedback is delivered to the Supra network the next time your eKEY software updates. The listing
agent can view the feedback at SupraWEB.
Only the listing agent can activate or deactivate the feedback setting in an iBox (see “Change iBox
Settings” on page 21.
Access iBox
Showing Hours
iBox devices can be set to allow 24-hour access or timed access for specic hours. To determine the
timed access hours preset for iBox devices in the area, contact the Association or MLS.
Showing hours are in standard time. If the area observes daylight saving time, the actual access hours
are one (1) hour later than the hours set in the iBox during daylight saving time. For example, if an iBox
is set for access from 8 a.m. to 9 p.m. Standard Time, during daylight saving time, the actual showing
hours are 9 a.m. to 10 p.m.
Set the iBox to allow 24-hour access or to limit access to during the timed access hours. Customize
the showing hours and set different access hours for weekdays, Saturday, and Sunday. Follow the
instructions in “Change iBox Settings” on page 21 to change the iBox showing hours.
Call Before Showing (CBS)
Call Before Showing (CBS) allows the listing agent to control access by requiring the buyer’s agent to
call the listing agent to obtain a CBS code.
Every iBox contains a CBS code that can be enabled (see “Change iBox Settings” on page 21).
This code must be entered into the buyer’s agent’s key to open the iBox. Contact the listing agent to
determine if a CBS code is required to open an iBox.
17Chapter 3
If the iBox requires a CBS code, the code must be entered into the eKEY software before releasing the
key container and it must be entered each time the key container is released (see “Release the Key
Container” on page 15).
Open an iBox that requires a CBS code:
1. Follow the steps to “Release the Key Container” on page 15.
2. If CBS is required, an error tone sounds and the “CBS Required” screen displays. Enter the
CBS code and select Continue.
Cooperating
There may be an option to access an iBox in a neighboring Association/MLS. Check with your
Association/MLS to determine if there is a cooperating agreement in place.
Show listings in a cooperating area:
• The eKEY software must be programmed to allow access to iBox devices in cooperating areas.
• The cooperating Association/MLS must give permission to update the eKEY for their area.
Your Association/MLS can give permission to access cooperating areas into your eKEY software. Once
the programming has been added to your eKEY software, contact the cooperating Association/MLS to
receive permission to update your eKEY software for their system.
After both steps are completed and when the eKEY software does an automatic update, it will update
the primary system and the cooperating system. If a manual update is performed to the eKEY software
by entering an update code, rst update the primary Association/MLS and then update the cooperating
areas.
Access iBox
Release the Shackle
Each iBox model has a four-digit shackle code that is used to release the shackle for placing it at a
listing or removing it from a listing.
Release the shackle on an iBox:
Note: For an iBox BT and iBox BT LE, press down on the shackle with one hand while supporting
the bottom of the iBox device with the other hand. Then pull up on the shackle to remove it
completely from the iBox device. For a classic iBox, the shackle pops open. To remove the
shackle completely, perform steps 1-6 while providing upward pressure on the shackle.
1. Select the Open Shackle icon from the main eKEY screen.
2. Enter the shackle code.
3. Select a Reason and press the trackpad or Enter.
4. Uncheck the Add to Inventory box, if desired.
5. Press up on the bottom of the iBox BT or iBox BT LE to turn it on. For an classic iBox, press the
eKEY Fob power button until the green light ashes and point it at the iBox.
6. For an iBox BT or iBox BT LE, secure the bottom of the device with one hand while pushing
down on the shackle with the other hand. Then pull up on the shackle to remove it completely
from the iBox BT/iBox BT LE.
18Chapter 3
For a classic iBox, the shackle pops open. To remove the shackle completely, repeat steps the
above steps 1-4 while providing upward pressure on the shackle.
Figure 16. Open Shackle
7. After success, select the Bluetooth List button.
8. Select the SUPRA KEYBOX.
9. Select Delete Device and Delete.
10. Press the back button and Done.
When the shackle is released, the iBox device is automatically added to the inventory unless the
Add to Inventory box is unchecked. The Keybox Details screen displays and the settings can be edited
in the iBox. Immediately after releasing the shackle the eKEY software connects to the network and
sends the current inventory information about the iBox (see iBox Inventory on the next page).
Access iBox
iBox Inventory
To view the iBox inventory, select the Inventory icon on the main eKEY screen.
View iBox Inventory and Detail Information
1. Select the Inventory icon from the main eKEY screen and a list of iBox devices is displayed.
2. Select an iBox from the list to view detailed information.
Add an iBox to Inventory
To receive real-time showing notications on the BlackBerry device, add the iBox to the inventory and
edit the settings in the iBox. The iBox device must be present to add the it to the inventory.
Release the shackle on an iBox and the iBox is automatically added to the inventory unless the Add to
inventory box is unchecked.
Add an iBox to inventory:
1. Select the Inventory icon on the main eKEY screen.
2. Press the Menu button.
19Chapter 3
3. Select Add (see Figure 17).
4. Enter the shackle code for the iBox and press Begin.
5. For an iBox BT or iBox BT LE, press up on the bottom of the device to turn on Bluetooth. For
a classic iBox, press the eKEY Fob power button until the green light ashes and point it at the
iBox.
Once eKEY has completed the update, the new iBox is added to your inventory on SupraWEB.
Figure 17. Add iBox
Access iBox
Delete an iBox from Inventory
1. Select the Inventory icon on the main eKEY screen.
2. Select the iBox from the list and press the trackpad or Enter key.
3. Press the Menu button.
4. Select Delete.
5. Select Yes to conrm.
After conrming, the iBox is then deleted from inventory on the eKEY software. The iBox is deleted
from inventory at SupraWEB during the next eKEY update.
Figure 18. Delete iBox
20Chapter 3
Read Activity
The iBox stores a showing record each time the key container is released. The iBox records the date
and time the property was shown and the buyer’s agent’s name, key serial number, and phone number.
View the showings that are stored in an iBox and display them on the BlackBerry by reading the iBox
activity.
Read an iBox:
1. Select the Inventory icon from the main eKEY screen.
2. Highlight the iBox from the list and press the Menu button.
3. Select Read Activity.
4. Enter the shackle code for the iBox.
5. For an iBox BT or iBox BT LE, press up on the bottom of the device to turn on Bluetooth. For an
classic iBox, press the eKEY Fob power button until the green light ashes and point the fob at
the iBox.
6. After the number of showings in the iBox are displayed, select Done to view the showings.
7. Select a listed showing to view the detailed information.
8. Select the phone number to call the buyer’s agent, optional.
Access iBox
Figure 19. Keybox Activity and Showing Detail
View Showing Activity
After an iBox has been read, the showing activity is stored in the iBox and can be viewed at any time.
View showing activity:
1. Select the Inventory icon from the main eKEY screen and a list of the iBox devices in inventory
displays.
21Chapter 3
2. Select the iBox from the list.
3. Press the Menu button.
4. Select View Activity.
Delete Showing Activity
Delete an iBox showing activity stored in the BlackBerry:
1. Select the eKEY icon to open the eKEY application.
2. Select Inventory.
3. Select the iBox from the list.
4. Select the BlackBerry Menu.
5. Select Delete.
6. Select Yes.
Change iBox Settings
To change the settings of an iBox that is in inventory, the iBox is required to be present to save the new
settings to it (see “Table 1. iBox Settings and Description” on page 22 for settings). The old shackle
code is required to change the shackle code.
1. Select the Inventory icon from the main eKEY screen and a list of the iBox devices in inventory
displays.
2. Select an iBox and press the trackpad or Enter key to view the iBox’s settings.
Note: If the iBox is not in inventory see “Add an iBox to Inventory” on page 19.
3. Select the eld to change and then update the information.
Note: A star
indicates a change to the settings that hasn’t been saved yet.
Figure 20. Change iBox Settings
a. To change the shackle code, press the trackpad or Enter key on the shackle code and enter
the new shackle code and then enter it again to conrm.
b. To customize showing hours, press the trackpad or Enter key on Showing Hours and select
Timed. Then press the trackpad or Enter key on the hours to adjust and scroll to select the
desired time.
22Chapter 3
Access iBox
4. Press the Menu button.
5. Select Program to save the settings.
6. Enter the old shackle code of the iBox.
7. For an iBox BT or iBox BT LE, press up on the bottom of the device to turn on Bluetooth. For an
classic iBox, press the eKEY Fob power button until the green light ashes and point the fob at
the iBox.
Once the programming has completed, the screen will show the updated values.
Table 1. iBox Settings and Description
Setting
Shackle code Code used to release the shackle on the iBox
Require CBS Turn on to require a CBS code be entered to open the iBox
Require Feedback Prompt for feedback after a showing
Showing Hours Toggle between 24-Hour and Timed Access; if set to timed access can adjust hours for weekdays,
Listing Information Information about the listing; update the Listing ID when placing an iBox on a listing
Business card Listing agent’s business card information; displayed to eKEY users when they open
Agent Note Notes to the buyer’s agent; displayed to ActiveKEY and eKEY users when they open the
Listing Flyer Features or information about the listing; displayed to eKEY users when they open
Description
Saturdays, and Sundays
the iBox, iBox BT or iBox BT LE
iBox, iBox BT or iBox BT LE
the iBox, iBox BT or iBox BT LE
MLS Listings and Roster
Chapter 4 MLS Listings and Roster
This chapter explains how to set up the market area, search and view listings,
create saved searches, and search and view the agent roster.
In this chapter:
23Chapter 4
eDATA ..................................................................................................... 24
Settings for eKEY Professional ......................................................... 24
Listings ................................................................................................... 25
Market area ....................................................................................... 25
Update listings ................................................................................... 26
Search listings ................................................................................... 27
View listings ....................................................................................... 29
Delete listings .................................................................................... 30
Roster ..................................................................................................... 30
View roster ......................................................................................... 30
Delete roster ...................................................................................... 31
Proles ................................................................................................... 31
MLS Listings and Roster
eDATA
View MLS information on the BlackBerry device with the eD ATA section of the eKEY software.
There are four (4) icons on the eDATA screen:
• Listings—Search and view listings, including options to display personal and Hotsheet listings
• Roster—Search and view the agent roster
• Showings—View showing acvity for your listings
• Proles—Create client proles and view matching listings
Important! A subscription to eKEY Professional service is required to view MLS data in the eKEY
software. Contact your Association/MLS to change the subscription.
Figure 21. eKEY Professional eDATA Screen
24Chapter 4
Settings for eKEY Professional
There are some settings available only for eKEY Professional subscribers.
View or change any of the eKEY Professional settings:
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Uncheck Download Roster to stop the roster update during the automatic nightly update.
4. Uncheck Download Listings to stop the listing update during the automatic nightly update.
If the BlackBerry has a memory card, select the MLS Storage path to save the listing and roster
information to a memory card instead of to the BlackBerry device.
Figure 22. eKEY Professional Settings
MLS Listings and Roster
Listings
With eKEY Professional service, view MLS listings on the BlackBerry device. The listing information is
downloaded to the BlackBerry the next time the eKEY application is opened, once per day.
Market Area
The market area determines which listings are downloaded and viewable on the BlackBerry. Dene the
market area rst, then view listings on the device. Change the market area as often as needed. If the
market area is not set up after the Listings icon is selected, a prompt to congure the market area will
display.
Important! Active cellular/data coverage is required to dene the market area and download listings.
Once the listings are downloaded, cell or data coverage is not required to view them.
Tip: Select only listings in areas you show in for your market area to speed up listing searches and
updates.
Set up the market area:
1. Select eDATA from the eKEY Home screen.
2. Press the Menu button.
25Chapter 4
3. Select Congure Market Area.
4. Select at least one (1) Area, Class, and Status, is required to congure the market ares, the
Price range is optional.
5. Select Save on the bottom of each screen.
Figure 23. Congure Market Area
6. Set the price range.
7. On the Market Area screen, to see the criteria in list view instead of on the same line, click one
of the criteria selected.
Figure 24. Market Area List View
Note: A star indicates a change to the market area that hasn’t been saved yet.
8. Press the Menu button.
9. Select Save.
10. Enter your 4-digit PIN code to save the market area.
26Chapter 4
MLS Listings and Roster
11. When prompted, update the listings on the BlackBerry device.
Note: There is a maximum number of listings to select for the market area depending on the
BlackBerry device used. If over this limit, saving to the market area is not possible.
Update Listings
Once the market area, the listings and roster are updated each night during the automatic update (see
“Chapter 2 Updating”).
Manually update the listing and roster:
1. Select eDATA from the eKEY Home screen.
2. Press the Menu button.
Figure 25. Update MLS Data Manually
3. Select Update MLS Data.
Important! The listings are pulled from the MLS to the Supra network daily. Updating the listings and
roster more than once a day in the eKEY software is not necessary.
MLS Listings and Roster
Search Listings
The listings delivered to the BlackBerry device are dened when the market area is set up. To view
listings select Listings from the eDATA screen.
From this screen:
• search by address
• search by MLS ID
• display all listings
• display personal listings
• display Hotsheet listings
• use the advanced search to select specic criteria for a search
Figure 26. Listing Search
27Chapter 4
Address Search
To search for listings by address, enter part or all of the listing address and select Street Address.
Press the trackpad or press Enter to perform the search.
Figure 27. Address Search
MLS Listings and Roster
MLS ID Search
To search for listings by MLS ID, enter the listing ID and select Listing ID. Press the trackpad or press
Enter to perform the search.
Figure 28. MLS ID Search
All listings in your market area
28Chapter 4
To display all listings in the se market area, press the Menu button and select Get All.
Hotsheet listings
The Hotsheet displays new listings or listings that have had a chance to their price or status in the last
three (3) days. To display listings in the congured market area on the Hotsheet, press the Menu button
and select Hotsheet Listings. Hotsheet listings are displayed in bold and in the listing view shows
whether it’s a new listing, a new status, or a new price.
Figure 29. Hotsheet—New Price
Personal listings
Personal listings are listings assigned to the keyholder. To display personal listings within the
congured market area, press the Menu button and select Personal.
Advanced search
Using the Advanced Search option, view specic listings in the market area.
To do an Advanced Search of the listings, press the Menu button and select Advanced Search and
the search criteria is listed. Select the elds to search by and enter the information.
MLS Listings and Roster
A checkmark is shown next to each eld when you have entered search criteria for it. To clear the
search criteria specied, press the Menu button and Clear All, or highlight the item and press Menu
and Clear to clear that item. Once all of the search criteria is entered, scroll to the bottom and select
Search to view the matching listings.
Figure 31. Advanced Listing Search0
View Listings
29Chapter 4
Listings that match the search criteria are displayed in a list view. The listings are sorted by price in
ascending order. Hotsheet listings are displayed in bold.
Figure 31. Listing Search Results
To view details about a specic listing, select the listing.
Figure 32. Listing Detail View
MLS Listings and Roster
From the detailed view of the listing:
• Click on agent name to bring up agent information from roster
• Click on address to view map in Google Maps
• Call the listing agent by selecting the agent’s phone number
• Email the listing to client by pressing the Menu button and then Email Listing
• Copy any data in a eld by pressing the Menu button and then Copy. The data can then be
pasted into a message, address book, memo pad, or other application.
Delete Listings
Delete listings off of the BlackBerry device:
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Press the Menu button.
4. Select Delete Listings.
30Chapter 4
Roster
The eKEY software provides a roster of the members in your Association/Board/MLS. The roster is
updated during the automatic nightly update, or during the rst SYNC of the day.
View Roster
View the roster:
1. Select Roster from the eDATA screen.
2. To search for an agent, enter part or all of the agent’s name, or
3. To display the entire roster, press Menu and select Get All.
Figure 33. Roster Search and View
4. To view the detailed contact information, select the agent.
MLS Listings and Roster
Figure 34. Agent Details
Note: The agent details shown depends on the size of the Association/Board/MLS. In very large
Associations, only the name and agent phone number are shown.
5. To contact the agent, select the phone number or email address shown.
Tip! The agent’s phone number or email address can be copied by pressing the Menu button
and then Copy. The data can then be pasted into a message, address book, memo pad, or
other application.
31Chapter 4
Delete Roster
The roster can be deleted off of the BlackBerry device.
Delete the roster:
1. At the main eKEY screen press the Menu button.
2. Select Settings.
3. Press the Menu button and select Delete Roster.
The roster is deleted from BlackBerry device and memory card if specied in Settings to save the roster
to your memory card (see “Settings for eKEY Professional” on page 24)
Proles
Create and save custom searches based on a prole that matches a client’s preferences with the
Proles feature.
Create a prole:
1. Select Proles from the eDATA screen.
2. Press the Menu button and select Add.
3. Enter a name for the prole.
4. Enter the search criteria.
Tip: To clear any search criteria entered, press the Menu button and Clear All to clear all the search
criteria and start over, or Clear <eld> to clear a particular eld.
Figure 35. Enter Prole Criteria
5. Enter a note at the bottom of the search criteria page if desired.
6. Once all the search criteria has been entered select Save.
Search for listings that match a prole:
1. Select Proles from the eDATA screen and the list of proles created is displayed.
32Chapter 4
MLS Listings and Roster
2. Select the prole from the list of proles.
3. The listings in the market area that match the prole criteria entered are displayed.
Figure 36. List of Saved Proles
Edit a prole:
1. Select Proles from the eDATA screen and the list of proles created is displayed.
2. Select the prole to edit.
3. Press the Menu button and select Edit.
4. Make any changes to the criteria and select Save.
Delete a prole:
1. Select Proles from the eDATA screen and the list of proles created is displayed.
2. Select the prole to delete from the list of saved proles.
3. Press the Menu button and select Delete.
Chapter 5 Showing Activity
This chapter explains showing notications and describes how to view
showing activity using the eKEY software.
In this chapter:
33Chapter 5
Showing Activity
Showing Activity .................................................................................... 34
Voice Report ...................................................................................... 34
Showing Notications and Messages ................................................ 34
Showings Activity on BlackBerry Devices ......................................... 35
Disable eKEY Showing Notications ................................................. 35
Update Listing ID ............................................................................... 35
Showing Activity
Showing Activity
The eKEY software records activity each time a key container is opened and sends the information to
the Supra network.
As a listing agent, there are several ways to see who has shown your listings. As a buyer’s agent, you
can also get a report of how many properties you’ve accessed.
Ways to view show activity:
• Read an iBox to view its showing activity on the BlackBerry (see “Showings Activity on
BlackBerry Devices” on page 35)
• Go to the SupraWEB to see the showing activity on your listings or get a report of all the
showings you’ve done (see the SupraWEB Guide available at www.supraekey.com under
Customer Support and pick SupraWEB Resources)
• With eKEY Professional service, view the showing activity on a BlackBerry phone
• Request a report from the KIM voice system (see below)
Voice Report
34Chapter 5
Request a showing activity report using KIM voice access. The iBox serial number and shackle code
are required to request the report. Choose to request a voice or e-mail report. An email report is
delivered to the email address on record with the Association, Board, or MLS.
Request an activity report from KIM voice:
1. Call KIM voice at 888-968-4032.
2. On the BlackBerry keypad, enter the eKEY software serial number and PIN code, then press #.
3. Select option 5 from the voice menu.
4. Press 1 for a voice report or 2 for an email report.
5. Follow the instructions to receive the report.
Showing Notications and Messages
Showing notications automatically display in the eKEY software whenever an iBox in inventory is
shown. Messages sent from Supra, your Board/Association/MLS, or your ofce broker also are
automatically displayed.
Messages and showing notications can also be viewed later.
View messages:
1. Open the eKEY application.
2. Select Messages.
The number of showings displayed is an accumulation of showings at your listings in the last 14 days.
Showing Activity
Showings Activity on BlackBerry Devices
With the eKEY Professional service, showing data is delivered to the eKEY software on the phone or
tablet.
View showing activity on the BlackBerry:
1. Open the eKEY application.
2. Select the eDATA icon.
3. Select the Showings icon and the showing activity for the previous seven (7) days is displayed.
4. Select a showing to view detailed information about the showing.
From the Showing Details screen:
• Select the agent name to display the agent’s information from the roster
• Select the agent’s phone number to call the listing agent, or
• Select the iBox to view it in the keybox inventory
Change the number of days activity shown in the eKEY software:
1. On the computer navigate to www.supraekey.com.
35Chapter 5
2. Select Agents-Log on to SupraWEB.
3. Enter the user ID and password and select Login.
Note: To register for a single sign on (SSO) user ID and password, click the Register button.
4. Select Settings.
5. Select eKEY Showings.
6. Select the number of days of showing activity to be displayed in your eKEY software and click
the Save button.
Disable eKEY Showing Notications
Disable the automatic showing notication:
1. Open the eKEY application.
2. Select the BlackBerry Menu button and select Settings.
3. Uncheck the eKEY Notications option.
4. Select the BlackBerry Menu button and select Save.
Update Listing ID
Update the listing ID whenever an iBox is placed on a listing or removed from a listing to keep the iBox
showing reports accurate.
To update the listing ID when placing an iBox on a listing see “Change iBox Settings” on page 21, or
enter your listing ID at SupraWEB, select the iBox from the Assign Listing link in the QUICK LINKS
section and enter the information.
Support and Troubleshooting
Chapter 6 Support and Troubleshooting
This chapter provides information to help troubleshoot problems and contact
technical support for assistance with the eKEY software.
In this chapter:
36Chapter 6
Support ................................................................................................... 37
Training Library .................................................................................. 37
eKEY Serial Number ......................................................................... 37
eKEY Software Updates .................................................................... 38
Support and Troubleshooting
Support
For assistance troubleshooting the eKEY software, support is available from 5 a.m. to 7 p.m. Pacic
Time, seven (7) days a week.
Website http://www.supraekey.com
Email suprasupport@fs.utc.com
Telephone 877.699.6787
Fax 503.589.8677
Call Support directly from the eKEY software on the BlackBerry device:
1. Open the eKEY application.
2. Select the BlackBerry Menu button and select About.
3. Select the Field Support tab.
4. Select the phone number to Support.
5. Select the BlackBerry Menu button and select Save.
37Chapter 6
Go to Support website from the eKEY software:
1. From the main eKEY screen press the Menu button.
2. Select About.
3. Press the Menu button.
4. Select Go To Support Website.
Training Library
Another resource for assistance with the eKEY software is the training resource library, available to all
agents.
Access the training library:
1. Go to www.supraekey.com
2. Scroll down and on the left side click the Customer Support link.
3. Select Learn More.
eKEY Serial Number
The eKEY serial number is required to login to the KIM website and Support will ask for it if you call.
Find the eKEY serial number:
1. From the main eKEY screen press the Menu button.
2. Select About to display the eKEY serial number.
Figure 37. eKEY Serial Number
38Chapter 6
Support and Troubleshooting
eKEY Software Updates
Check for an updated version of the eKEY software:
1. From the main eKEY screen press the Menu button.
2. Select About.
3. Press the Menu trackpad.
4. Select Check for Updates.
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