Structural Concepts FSI194R Installation Manual

READ AND SAVE THESE INSTRUCTIONS

INSTALLATION &

M O B I L E S E R I E S

OPERATING MANUAL

SELF-SERVICE REFRIGERATED SERPENTINE ISLAND MERCHANDISER

PN 5-1170

Model FSI194R…...………………228 3/4”L x 83 7/8”D x 52”H*

888 E. Porter Road · Muskegon, MI 49441 Phone: [phone] Fax: [phone] www.structuralconcepts.com

I:\Oper Manual\Oasis\FSI194R_5-1170.pub

1

Rev A Date: 4.16.2010

TABLE OF CONTENTS

OVERVIEW AND WARNINGS ….…………………..……………………..…….………….....…..

INSTALLATION: REMOVAL FROM SKID …………….....……………………………………….

INSTALLATION: CASE ADJOINMENT / TOP BOARD ..……………………………………….
INSTALLATION, CONTINUED: CHIMNEY BASE & CHIMNEY ...…………………………….
INSTALLATION, CONTINUED: REFRIGERATION LINE LAYOUT (PAGES 1 AND 2) …….
FRAME SUPPORT RAILS / FRONT PANEL REMOVAL …..……………………...…………...
ROUTINGS: REFRIGERATION LINES / ELECTRICAL SUPPLY / VACUUM PUMP ……...
POWER-UP CHECK / LIGHTS …………………………………………………………………….
MAINTENANCE FUNDAMENTALS - SHELF ASS’Y REMOVAL / LIGHT FIXTURES .……
MAINTENANCE FUNDAMENTALS - HONEYCOMB AIR DIFFUSERS ……………………..
DRAIN LAYOUT / FIELD INSTALLED WATER SUCTION LINE ..………..…………………..
CLEANING SCHEDULE - TO BE PERFORMED BY STORE PERSONNEL .………………..
TROUBLESHOOTING - GENERAL ISSUES ……………………..……………………………...
PREVENTIVE MAINTENANCE (TO BE PERFORMED BY TRAINED SERVICE

PROVIDER) …………………………………………………………………………………………..
SERIAL LABEL LOCATION & INFORMATION LISTED / TECH INFO & SERVICE…….…..
TECHNICAL SERVICE CONTACT INFORMATION & WARRANTY INFORMATION ..…….

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4
5
6

7-8

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10
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12
13
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16-17

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19
20

2

OVERVIEW AND WARNINGS

OVERVIEW

 These Structural Concepts Oasis® service cases are designed to merchandise packaged products at

5°C / 41°F or less product temperatures.

 These cases should be installed and operated according to this operating manual’s instructions to

insure proper performance. Improper use will void warranty.

This unit is designed for the display of products in ambient store conditions where temperatures and
humidity are maintained within a specific range.

 For NSF® Type 1 Conditions (most cases): ambient conditions are to be at 55% max. humidity / 75°F.
 For NSF® Type 2 Conditions: ambient conditions are to be at 60% maximum humidity / 80°F.
 If unsure if your case is Type 1 or Type 2, contact Structural Concepts Technical Service (see

Technical Service section in this manual for phone number).

Caution: Do not allow air conditioning, electric fans, open doors or windows to create air currents
around display case as this may detrimentally affect proper case temperatures and operation.

ATTENTION INSTALLER

This equipment must be installed in compliance with all

applicable NEC, federal, state and local plumbing codes.

WARNING

ELECTRICAL
HAZARD

WARNING

ELECTRICAL
HAZARD

WARNING

KEEP HANDS

CLEAR

CAUTION

WARNING

Risk of electric shock.

Disconnect power before servicing unit

WARNING

More than one source of electrical supply may be

employed with units that have separate circuits.

Disconnect all sources before servicing.

WARNING

Hazardous moving parts. Do not operate unit with covers removed.

Fan blades may be exposed when deck panel is removed.

Disconnect power before removing deck panel.

CAUTION

Lamps have been treated to resist breakage

and must be replaced with similarly treated lamps.

3

INSTALLATION: REMOVAL FROM SKID

1. Remove Case From Skid

Separate Piece Case Shipment

 Case is shipped in two (2) pieces for easier skid

removal and placement.

 After being moved into place, adjoin case with SCC-

supplied hardware.

Fork Lift

 To lift case up for lift-truck forks to slide into

position, use J-Bar Lift Tab or Support Rung.

 Make certain case is well-supported on lift truck.

Move into position.

J-Bar or Dolly Only (No Fork Lift)

 See illustration at right for J-Bar/Dolly illustration.
 Slide case to edge of skid.
 With several people in position, carefully slide frame

support rail to edge of skid.

 With several people in position, slide case several

more inches (off skid) and lower rear frame support
to floor.

 Once the rear frame support rail rests on the floor,

have several people supporting front of case while
skid is slid out from under case.

 After case is off skid, several employees may be

required to slide into position.

 Note: Illustration below reflects general outline of

sample case and does not reflect any particular
model or options).

Illustration of J-Bar

4

INSTALLATION: CASE ADJOINMENT / TOP BOARD

Case is Shipped in Two (2) Pieces

1. Separate Piece Case Shipment

 Case is shipped in two (2) pieces for easier skid

removal and placement.

 After being moved into place, adjoin both case

pieces with SCC-supplied hardware.

 Bolts that are to adjoin case will already be in

holes. Simply remove from case before applying
butyl. After butyl is applied, re-insert into same
holes and tighten securely.

2. Butyl Application

 Remove shelving and rear plenums on each side

to access adjoinment bolt holes.

 Apply SCC-supplied butyl generously around

holes in tub & upright where air seepage could
occur.

Area shown after

removal of honeycomb

(to access top board

screws)

Shelving (on both

sides) must be

removed to access

rear plenums.

Rear plenum (on both

sides) to be removed

to access bolts

Top Board

 Apply SCC-supplied butyl generously around

edges of upright and tub where air seepage could
occur.

 Also apply SCC-supplied butyl generously

between the two uprights.

 See illustration below for recommended locations.
 Replace rear plenums and shelving when done.

3. Top Board

 Top board may need adjusting after lineup (for fit

and finish process).

 Remove honeycomb to access screws (8 screws

per case-half).

 After adjusting top board, retighten all screws.
 See illustration below.

Refrigeration Bead of Butyl

Seam of butyl shown between
the two uprights

Remove honeycomb
to access top board
screws (both sides)

Seam of butyl shown
around hole (typical)

Seam of butyl shown
along uprights (typical)

Seam of butyl shown

along cutouts (typical)

5

Seam of butyl shown

along tub (typical)

INSTALLATION, CONTINUED: CHIMNEY BASE & CHIMN EY

Chimney is to be Attached As Soon as
Cases Are Adjoined!

1. SCC Supplies Stainless Steel Chimney Base

 Chimney base and screws will be provided as

part of shipment.

 DO NOT connect piping to facility’s before

attaching chimney base.

 Use power drill and screws to securely attach

chimney base to top board.

 See illustration below.

2. Contractor Services

 After chimney base is in place, contractor must

hook up chimney.

 Base is to be used for securing lower section of

chimney.

Chimney

Base

6

INSTALLATION, CONTINUED: REFRIGERATION LINE LAYOUT (PAGE 1 OF 2)

Refrigeration Lines (Shown at Left)

Refrigeration Line Layout (Case

Positioned With Refrigeration

Lines at Left and Condensation

Vacuum Pump Piping at Right)

Condensation Vacuum Pump Piping
(Shown at Right)

Liquid Line

Suction

Lines

Connect Liquid Lines To
Liquid Line Header Here

Header

Liquid

Line

Suction

Line

7

INSTALLATION, CONTINUED: REFRIGERATION LINE LAYOUT (PAGE 2 OF 2)

Refrigeration Lines (Shown at Right)

Refrigeration Line Layout (Case

Positioned With Refrigeration

Lines at Right and Condensation

Vacuum Pump Piping at Left)

Condensation Vacuum Pump Piping
(Shown at Left)

Suction

Lines

Liquid Line
Header

Connect Liquid Lines To
Liquid Line Header Here

8

FRAME SUPPORT RAILS / REMOVABLE FRONT PANELS

1. Frame Support Rails

 Illustration below shows case with frame support

rails at underside. Note: Though underside of
soup case is shown, frame support layout is
applicable to all cases.

 Frame support rails must be shimmed.
 Shims will be provided with all cases.
 Note: After case is in position, it must be

sealed to floor to prevent entry or leakage of
liquid or moisture.

Removable Front

Panel Shown

Attached To Case

 Note: Below illustration reflects underside of

Soup Case. However Frame Support Rail
instructions apply to all cases.

2. Removable Front Panels

 Front panels of all units are able to be lifted

up and off (no screw removal).

 Illustration below is of soup case.

However, front panel removal (without
screw removal) applies to all cases.

Removable
Front Panel

(Typical)

Area of Case

With Front Panel

Removed

Front Panel Hooks
(Typical). No Screw
Removal Required.

Frame Support Rails (Shown

with Toe-Kicks Removed)

View of Front Panel (Shown

Reversed to Show Slots)

9

ROUTINGS: REFRIGERATION LINES / ELECTRICAL SUPPLY / VACUUM PUMP

Routings

 Field Wiring to be accomplished by licensed

electrical contractor.

 Illustrations below show top-of-unit routings.
 Field wiring to exit (and be field wired) at

underside of case near ballasts.

 Remove panels to access (see REMOVABLE

FRONT PANELS section) to access.

 Wire to terminals (and ballasts) as specified in

wiring diagram.

 See illustration on this sheet.

Entry Point of

3/4” Conduit For

Refrigeration

Electrical Supply

Lines

1 1/4” PVC

For Vacuum

Pump

PVC/Conduit
Routed From

Upper Section

Ballasts

(Typical)

Terminal
(Typical)

1” PVC For

Vacuum

Pump

View of Partially Disassembled

Case for Illustrative Purposes Only

Exit Point of 3/4” Conduit

(Inside 1 1/2” PVC) For

Electrical Supply

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POWER-UP CHECK / LIGHTS

1. Power-Up Check

After power has been supplied, evaporator coil fans and compressor motor will be operational.

 To verify fans are operational, lift up deck pans; check to see that the coil fans are all functioning properly.
 Illustration below is of end cap.

2. Lights

 Light switches are located inside on the plenums (see illustration below).
 Note: There are four (4) Light Switches. Each light switch controls a separate section of the display case

(sides and end caps).

 Note: All lights should come on at the same time.
 First time lighting may require a short warm up period for the bulbs.

 Slightly dim or a flickering of new

bulbs is normal.

 If lights do not turn on, check all of

the plug connections.

 See next page for additional

information on light fixtures.

View of evaporator
coil fans, TXV valves
and drain after decks

have been removed.

ON

OFF

Rocker Switch
Enlarged View

Note: There

are four (4)

Light

Switches.

Each light

switch

controls a

separate

section of the

display case

(sides and end

caps).

11

MAINTENANCE FUNDAMENTALS - SHELF ASS’Y REMOVAL / LIGHT FIXTURES

Shelf Assembly Removal

 Shelving removable and adjustable on 1”

centers.

 Lift shelf up & out OR lift shelf up and tip

Light Bulbs

downward from uprights.

 See illustration at right.

Light Fixtures (Florescent Bulbs)

 See previous location for light switch

View of shelf positions

location.

 Light fixtures are located in the end caps

just below the honeycomb (as shown in
illustration at top-right).

 Lights are also located along underside of

all shelving on both sides of case.

Removal of lamps:

 Grasp lamp firmly and carefully pull

downward and out from socket.

 See photos at mid-right.

Installation of lamp:

 Align pins with slot.
 Insert pins into socket and push upward

Photos of

Fluorescent

Bulb

Removal

into place.

 See photos at right.

12

MAINTENANCE FUNDAMENTALS - HONEYCOMB AIR DIFFUSERS

Preventive maintenance should be performed
every 30 days unless conditions warrant a more
frequent replacement cycle.

Honeycomb Air Diffuser Removal

A. Wedge non-metallic device of suitable strength (such
as a ballpoint pen) between honeycomb and end panel.
Caution
prevents condensation on the lamp assembly).
B. Apply pressure to collapse the honeycomb to allow it
to be pulled out of honeycomb retainer.
C. Pry downward and away from honeycomb retainer.

Clean honeycomb with warm water and soap solution.
Submerse if necessary. Use brush to dislodge stubborn
or sticky residue. Dry by using vacuum’s ‘blow mode’.

Honeycomb Air Diffuser Installation

D. Squeeze honeycomb into the honeycomb retainer.
E. Carefully slide honeycomb into place.
F. Adjust honeycomb so that it fits flat
It must not be wavy or out of position.

Note: For honeycomb air diffusers in other locations,
these same general instructions apply.

! Use care not to dislodge the heating wire (that

against retainer.

Honeycomb
Air Diffuser
(Around
Entire Unit)

A

F

B

D

C

E

13

DRAIN LAYOUT / FIELD INSTALLED WATER SUCTION LINE

Drain Layout: Connections & Servicing to be accomplished by licensed refrigeration contractor.

 Four (4) drains accessible from top of unit by lifting up decking.
 See POWER-UP CHECK / LIGHTS section in this manual for under-deck drain illustration.

Field Installed

Vacuum Pump

(Not SCC-Supplied)

Case Underside

14

CLEANING SCHEDULE - TO BE PERFORMED BY STORE PERSONNEL

AREA FREQ. INSTRUCTIONS

Exterior Weekly

Weekly

Monthly

Interior Weekly

Front and Side Panels, Wood, Laminate and Painted Surfaces: Clean with

mild soap and water solution and a non-abrasive soft cloth .

Acrylic (Sneeze Guard): Clean with warm water, mild soap solution and soft
cloth; acrylic cleaning solutions are also available. Caution! Never use ammonia

-based cleaners on acrylic. Incorrect cleaning agents or abrasive cleaning cloths
cause surface to ‘cloud’ over time.

Under Case Cleaning

: Remove front toe-kick (or rear grille). Vacuum under

case to remove all dust and dirt. Replace front toe-kick (or rear grille) when
complete.

Decks: Wipe off decks with moist cloth dipped in mild soap and water solution.

Monthly

Monthly

Monthly

Tub and Drain: Keep clean and free of debris which could clog tub and drain.

To access drain area, remove the deck and fan shroud.

 Vacuum tub under deck.
 Run hose into drain to flush out debris. Carefully hose out the tub.
 Caution! Avoid splattering water over the case and surrounding areas!
 See POWER-UP CHECK / LIGHTS section in this manual for under decking

drain illustration.

Air Return Grille and Fan Shroud Area

: 1) Turn off power. 2) Remove decks

from case. 3) Clean with moist cloth.

Honeycomb Air Diffuser

: See MAINTENANCE FUNDAMENTALS -

HONEYCOMB AIR DIFFUSERS section in this manual for cleaning instructions.

15

TROUBLESHOOTING - GENERAL ISSUES (PAGE 1 of 2)

CONDITION TROUBLESHOOTING

Water Is On The Floor

Caution! Water on flooring can cause much damage! Until cause is
determined (and repaired), follow these procedures:

 Use wet-dry vacuum (or mop & bucket) to remove standing water.
 Use ‘catch pans’ for water to drain into. Swap out regularly until

case has completely drained.
Check that the drain trap is free of debris.
Check store conditions. To prevent condensation in NSF® Type 1

environments, maximum conditions are to be 55% humidity / 75°
Fahrenheit. For NSF® Type 2, maximum conditions are to be 60%
humidity / 80° Fahrenheit. See serial label (at case rear near main
power switch) for NSF® Type of your case.

16

TROUBLESHOOTING - GENERAL ISSUES (PAGE 2 of 2)

CONDITION TROUBLESHOOTING

Fan Emits Excessive Noise

Fans Are Not Working

Check that the case is aligned, level and plumb.
Check evaporator fan for cleanliness.
Unplug fan motors; check motor shaft for excessive bearing

wear.
Check that fan motors are securely mounted in brackets.

Verify that fan blades are securely mounted to fan motor.
Check that nothing is preventing blade rotation.
Check that the fan shroud is properly secured.

 Check that the MAIN power switch (if present) is on.

Otherwise, check that power is provided to case.

 Warning! servicing to be accomplished by licensed

electrical contractor.

Check that fans are plugged in to fan shroud.
Check for foreign material obstructing fan performance.
Check that fan blades freely rotate within fan shrouds.
Check that power is going to fans.

System Is Not Operating

Check that fan wiring is connected on terminal blocks.

Check that the utility power is provided to case.
Check circuit breaker box for tripped circuits.
Case Is Not Holding Temperature

If a large amount of warm product was added to the case, it will

take time for the temperature to adjust.
Check that the case is not in the sun or near a heat or air

conditioning vent.
If case is located near outside doors, temperature fluctuation

can hinder unit’s ability to maintain temperature.

Case Lights Are Not Working

Check that light switch is in the ON position.

Check for burned out bulbs. Turn lights off & replace.

Clean dirt and dust from the bulbs to prevent flickering.

Check to insure voltage at ballasts. If voltage is entering but not

exiting the ballast, ballast is faulty.
Check that ALL lights are plugged in and receptacles capped.

17

PREVENTIVE MAINTENANCE (TO BE PERFORMED BY TRAINED SERVICE PROVIDER)

WARNING! TURN OFF CASE BEFORE PERFORMING PREVENTIVE MAINTENANCE!

PREVENTIVE

FREQUENCY INSTRUCTIONS

MAINTENANCE

Case Interior Quarterly Tub, Coil, Drain, Evaporator Fan Blades, Motors, Brackets:

Disconnect power from the case before cleaning the Tub, Coil, Fan,
Motor and Drain Area!

 Remove Decking, Sub-Deck and Fan Shroud.
 Use vacuum to clean Evaporator Coils.
 Clean Tub, Coil and Drain with warm water, clean cloth, brush

and mild soap solution.

 Remove any debris that may clog drain.
 Clean Fan Blades, Motors and Brackets by wiping down with

moist cloth.

18

SERIAL LABEL LOCATION & INFORMATION LISTED / TECH INFO & SERVICE

Serial Label Location & Information Listed / Technical Information & Service

 Serial labels are located near the electrical access on your case.
 Serial labels contain electrical, temperature & refrigeration information, defrost cycle, as well

as regulatory standards to which the case conforms.

 For additional technical information and service, see the TECHNICAL SERVICE page in this

manual for instructions on contacting Structural Concepts’ Technical Service Department.

 See images below for samples of both refrigerated and non-refrigerated serial labels.

Y

NL

S

A

M

P

SA

L

M

E

PLE

ON

O

L

Y

Y

L

ON

S

AM

MP

A

S

----- Sample Serial Label For Refrigerated Case -----

SA

P

M

LE

LE

PLE

O

N

L

O

Y

NL

Y

----- Sample Serial Label For Non-Refrigerated Case -----

888 E. Porter Road · Muskegon, MI 49441 Phone: [phone] Fax: [phone] www.structuralconcepts.com

19

TECHNICAL SERVICE CONTACT INFORMATION & WARRANTY I NFORMATION

STRUCTURAL CONCEPTS CORPORATION TECHNICAL SERVICE

PHONE NUMBER: 1.800.433.9489 or For Your Master Service Agent See

WWW.STRUCTURALCONCEPTS.COM/Contact/Master_Service_Agents.asp

WARRANTY INFORMATION

(Note: Standard Limited Warranty can be found at www.Structuralconcepts.com)

All sales by Structural Concepts Corporation (SCC) are subject to the following limited warranty. “Goods” refers to the product or products being sold by SCC.

Warranty Scope: Warranty is for equipment sold in the United States, Canada, Mexico and Puerto Rico. Equipment sold elsewhere may carry modified warranty.
Warranty; Remedies; Limitations. SCC warrants that if any Goods are found by an authorized representative of SCC not to be of good material or workmanship within one

year of the date of shipments SCC will, at its option after inspection by an authorized representative, replace any defective Good or pay the reasonable cost of replacement
for any such defective Goods, provided that written notice of the defect is given to SCC within 30 days of the appearance of such defect. If notice is not given within such
period, any claim for breach of warranty shall be conclusively deemed to have been waived and SCC shall not be liable under this warranty. If SCC is unable to repair or
replace the defective Goods, SCC shall issue a credit to the Purchaser for all or part of the purchase price, as SCC shall determine. The replacement or payment in the
manner described above shall be the sole and exclusive remedy of Purchaser for a breach of this warranty. If any Goods are defective or fail to conform to this warranty,
SCC will furnish instructions for their disposition. No Goods shall be returned to SCC without its prior consent.

SCC’s liability for any defect in the Goods shall not exceed the purchase price of the Goods. SCC SHALL HAVE NO LIABILITY TO PURCHASE FOR CONSEQUENTIAL
DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC
INJURY DUE TO ANY DEFECT IN THE GOODS OR ANY BREACH OF SCC, SCC SHALL NOT BE LIABLE TO THE PURCHASER IN TORT FOR ANY NEGLIGENT DE­SIGN OR MANUFACTURE OF THE GOODS, OR FOR THE OMISSION OF ANY WARNING THEREFROM.

SCC shall have no obligation or liability under this warranty for claims arising from any other party’s (including Purchaser’s) negligence or misuse of the Goods or
environmental conditions. This warranty does not apply to any claim or damage arising for or cause by improper storage, handling, installation, maintenance, or from fire,
flood, accidents, structural defects, building settlement or movement, acts of God, or other causes beyond SCC’s control.

Except as expressly stated herein, SCC makes no warranty, express, implied, statutory or otherwise as to any parts or goods not manufactured by SCC. SCC shall warrant
such parts or Goods only (I) against such defects, (II) for such periods of time, and (III) with such remedies, as are expressly warranted by the manufacturer of such parts of
Goods. Notwithstanding the foregoing, any warranty with respect to such parts of Goods and any remedies available as a result of a breach thereof shall be subject to all of
the procedures, limitations, and exclusions set forth herein.

THE WARRANTIES HEREIN ARE IN LIEU OF ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. IN PARTICULAR, SCC MAKES NO
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

No representative, agent or dealer of SCC has authority to modify, expand, or extend this Warranty, to waive any of the limitations or exclusions, or to make any different or
additional warranties with respect to Goods.

Period of Limitations. No claim, suit or other proceeding may be brought by Purchaser for any breach of the foregoing warranty or this Agreement by SCC or in any way
arising out of this Agreement or relating to the Goods after one year from the date of the breach. In the interpretation of this limitation on action for a breach by SCC, it is
expressly agreed that there are no warranties of future performance of the goods that would extend that period of limitation herein contained for bringing an action.

Indemnifications. Purchaser agrees to indemnify, hold harmless, and defend SCC if so requested, from any and all liabilities, as defined herein, suffered, or incurred by SCC
as a result of, or in connection with, any act, omission, or use of the Goods by Purchaser, its employees or customers, or any breach of this Agreement by Purchaser.
Liabilities shall include all costs, claims, damages, judgments, and expenses (including reasonable attorney fees and costs).

Remedies of SCC. SCC’s rights and remedies shall be cumulative and may be exercised from time to time. In a proceeding or action relating to the breach of this Agreement
by Purchaser, Purchaser shall reimburse SCC for reasonable costs and attorney’s fees incurred by SCC. No waiver by SCC of any breach of Purchaser shall be effective
unless in writing nor operate as a waiver of any other breach of the same term thereafter. SCC shall not lose any right because it has not exercised it in the past.

Applicable Law. This Agreement is made in Michigan and shall be governed by and interpreted according to Michigan law. Any lawsuit arising out of this Agreement or the
Goods may be handled by a federal or state court whose district includes Muskegon County, Michigan, and Purchaser consents that such court shall have personal
jurisdiction over Purchaser.

Miscellaneous. If any provision of this Agreement is found to be invalid or unenforceable under any law, the provision shall be ineffective to that extent and for the duration of
the illegality, but the remaining provisions shall be unaffected. Purchaser shall not assign any of its rights nor delegate any of this obligations under this Agreement without
prior written of SCC. This Agreement shall be binding upon and inure to the benefit of SCC and Purchaser and each of their legal representatives, successors and assigns.

SCC warrants its products to be free of defects in materials and workmanship under normal use and service for a period of one (1) year from the date of delivery.
This warranty is extended only to the original purchaser for use of the Goods. It does not cover normal wear parts such as plastic tongs, tong holders, tong cables, bag

holders, or acrylic dividers.
General Conditions. All service labor and/or parts charges are subject to approval by SCC. Contact the Customer Service Department in writing or call 231-798-8888.
All claims must contain the following information: (1) model & serial code number of equipment; (2) the date and place of installation; (3) the name and address of the agency

which performed the installation; (4) the date of the equipment failure; and (5) a complete description of the equipment failure and all circumstances relating to that failure.
Once the claim has been determined to be a true warranty claim by SCC’s Customer Service Department, the following procedure will be taken: (1) replacement parts will be

sent at no charge from SCC on a freight prepaid basis; (2) reimbursement for service labor will be paid if the following conditions have been met— (a) prior approval of ser­vice agency was awarded from the Customer Service Department; and (b) an itemized statement of all labor charges incurred is received by the Customer Service Depart­ment. The cost of the service labor reimbursement will be based on straight time rates and reasonable time for the repair of the defect.

If problems occur with any compressor, notify SCC’s Customer Service Department immediately. Any attempt to repair or alter the unit without prior consent from the
Customer Service Department will render any warranty claim null and void. This warranty and protection plan does not apply to any condensing unit or any part thereof which
has been subject to accident, negligence, misuse, or abuse, or which has not been operated in accordance with the manufacturer’s recommendations or if the serial number
of the unit has been altered, defaced, or removed.

Limit of Liability. The limit of liability of SCC toward the exchange cost of the original condensing unit, F.O.B. SCC, Norton Shores, MI, of each motor-compressor assembly
replaced during the warranty shall not exceed manufacturer's current established wholesaler’s exchange price and in no case shall the labor of removing or replacing the
motor-compressor or parts thereof be the responsibility of SCC.

20