Page 1
Model E111I-A
OPERATORS MANUAL
Manual No. 513697 Rev.1
Page 2
Page 3
This manual provides basic information about the machine. Instructions and suggestions are
given covering its operation and care.
The illustrations and specifi cations are not binding in detail. We reserve the right to make
changes to the machine without notice, and without incurring any obligation to modify or provide new parts for machines built prior to date of change.
DO NOT ATTEMPT to operate the machine until instructions and safety precautions in this
manual are read completely and are thoroughly understood. If problems develop or questions
arise in connection with installation, operation, or servicing of the machine, contact Stoelting.
stoeltingfoodservice.com
Stoelting Foodservice Equipment
502 Highway 67
Kiel, WI 53042-1600
U.S.A.
Main Tel: 800.558.5807
Fax: 920.894.7029
Customer Service: 888.429.5920
Fax: 800.545.0662
Email: foodservice@stoelting.com
© 2015 PW Stoelting, LLC
Page 4
A Few Words About Safety
Safety Information
Read and understand the entire manual before
operating or maintaining Stoelting equipment.
This manual provides the operator with information
for the safe operation and maintenance of Stoelting
equipment. As with any machine, there are hazards
associated with their operation. For this reason safety
is emphasized throughout the manual. To highlight
specifi c safety information, the following safety defi ni-
tions are provided to assist the reader.
The purpose of safety symbols is to attract your attention to possible dangers. The safety symbols, and
their explanations, deserve your careful attention
and understanding. The safety warnings do not by
themselves eliminate any danger. The instructions
or warnings they give are not substitutes for proper
accident prevention measures.
If you need to replace a part, use genuine Stoelting
parts with the correct part number or an equivalent
part. We strongly recommend that you do not use
replacement parts of inferior quality.
Safety Alert Symbol:
This symbol Indicates danger, warning or caution.
Attention is required in order to avoid serious personal injury. The message that follows the symbol
contains important information about safety.
Signal Word:
Signal words are distinctive words used throughout
this manual that alert the reader to the existence and
relative degree of a hazard.
WARNING
The signal word “WARNING” indicates a potentially
hazardous situation, which, if not avoided, may result
in death or serious injury and equipment/property
damage.
CAUTION
The signal word “CAUTION” indicates a potentially
hazardous situation, which, if not avoided, may result
in minor or moderate injury and equipment/property
damage.
CAUTION
The signal word “CAUTION” not preceded by the
safety alert symbol indicates a potentially hazardous
situation, which, if not avoided, may result in equipment/property damage.
NOTE (or NOTICE)
The signal word “NOTICE” indicates information or
procedures that relate directly or indirectly to the
safety of personnel or equipment/property.
Page 5
TABLE OF
CONTENTS
Section Description Page
1 Introduction
1.1 Description ..................................................................................................1
1.2 Specifi cations .............................................................................................1
2 Installation Instructions
2.1 Safety Precautions .....................................................................................3
2.2 Shipment and Transit ..................................................................................3
2.3 Machine Installation ....................................................................................3
3 Initial Set-Up and Operation
3.1 Operator’s Safety Precautions ...................................................................5
3.2 Operating Controls and Indicators ..............................................................5
3.3 Emptying the Freezing Cylinder .................................................................7
3.4 Disassembly of Parts ..................................................................................7
3.5 Cleaning Disassembled Parts ....................................................................8
3.6 Cleaning the Machine .................................................................................8
3.7 Assembling Machine ..................................................................................8
3.8 Sanitizing ....................................................................................................9
3.9 Initial Freeze Down and Operation .............................................................10
3.10 Normal Freeze Down and Operation ..........................................................11
3.11 Morning Startup/Freeze Down Procedures ................................................11
3.12 Mix Information ...........................................................................................11
4 Maintenance and Adjustments
4.1 Machine Adjustment ...................................................................................13
4.2 Product Consistency Adjustment ................................................................13
4.3 Locking the Control Panel ..........................................................................13
4.4 Obtaining Readings and Modifying Settings (Service Personnel Only) ......13
4.5 Readings (Service Personnel Only) ...........................................................15
4.6 Adjustments (Service Personnel Only) .......................................................16
4.7 Other Settings (Service Personnel Only) ....................................................16
4.8 Drive Belt Tension Adjustment ....................................................................17
4.9 Condenser Cleaning ...................................................................................18
4.10 Preventative Maintenance ..........................................................................18
4.11 Extended Storage .......................................................................................18
5 Troubleshooting
5.1 Error Codes ................................................................................................19
5.2 Troubleshooting ..........................................................................................19
5.3 Troubleshooting - Machine .........................................................................21
6 Replacement Parts
6.1 Decals and Lubrication ...............................................................................23
6.2 Auger Shaft and Faceplate Parts ...............................................................24
6.3 Hopper Covers and Trays ...........................................................................25
Page 6
Page 7
SECTION 1
INTRODUCTION
1.1 DESCRIPTION
The Stoelting E1 1 1I-A counter top machine is gravity fed.
It is equipped with fully automatic controls to provide a
uniform product. The E1 1 1I-A is designed to operate with
almost any type of commercial soft serve or non-dairy
mixes available, including: ice milk, ice cream, yogurt,
and frozen dietary desserts.
This manual is designed to assist qualifi ed service per-
sonnel and operators in the installation, operation and
maintenance of the Stoelting E111I-A gravity machine.
1.2 SPECIFICATIONS
Figure 1-1 E111I-A
Figure 1-2 Specifi cation
Owner’s Manual #513697 1 E111I-A Model Machine
Page 8
1.2 SPECIFICATIONS (CONTINUED)
Model E111I-A
Dimensions Machine with crate
width 15-1/8’’ (38,4 cm) 19-1/2’’ (49,5 cm)
height 35-5/8’’ (90,5 cm) 45-3/4’’ (116,2 cm)
depth 28-7/8’’ (73,3 cm) 33-1/2’’ (85,1 cm)
Weight 224 lbs (101,6 kg) 270 lbs (122,4 kg)
Electrical 1 Phase, 115 VAC, 60Hz
running amps 14A
connection type NEMA5-20P power cord provided
International Option 1 Phase, 220-240 VAC, 50Hz
Compressor 4,250 Btu/hr (R-404A)
Drive Motor 1/2 hp
Air Flow Air cooled units require 3” (7,6 cm) air space on the right side
Hopper Volume 3.375 gallon (12,78 liters)
Freezing Cylinder
Volume
0.5 gallon (1,89 liters)
Owner’s Manual #513697 2 E111I-A Model Machine
Page 9
SECTION 2
INSTALLATION INSTRUCTIONS
2.1 SAFETY PRECAUTIONS
Do not attempt to operate the machine until the safety
precautions and operating instructions in this manual are
read completely and are thoroughly understood.
Take notice of all warning labels on the machine. The labels have been put there to help maintain a safe working
environment. The labels have been designed to withstand
washing and cleaning. All labels must remain legible for
the life of the machine. Labels should be checked periodically to be sure they can be recognized as warning labels.
If danger, warning or caution labels are needed, indicate
the part number, type of label, location of label, and quantity
required along with your address and mail to:
STOELTING
ATTENTION: Customer Service
502 Hwy. 67
Kiel, Wisconsin 53042
2.2 SHIPMENT AND TRANSIT
The machine has been assembled, operated and inspected
at the factory. Upon arrival at the fi nal destination, the
entire machine must be checked for any damage which
may have occurred during transit.
With the method of packaging used, the machine should
arrive in excellent condition. THE CARRIER IS RESPONSIBLE FOR ALL DAMAGE IN TRANSIT, WHETHER
VISIBLE OR CONCEALED. Do not pay the freight bill
until the machine has been checked for damage. Have
the carrier note any visible damage on the freight bill. If
concealed damage and/or shortage is found later, advise
the carrier within 10 days and request inspection. The
customer must place claim for damages and/or shortages
in shipment with the carrier. Stoelting, Inc. cannot make
any claims against the carrier.
2.3 MACHINE INSTALLATION
WARNING
Installation must be completed by a qualifi ed
electrician/refrigeration specialist.
Incorrect installation may cause personal injury,
severe damage to the machine and will void factory warranty.
Installation of the machine involves moving the machine
close to its permanent location, removing all crating, setting in place, assembling parts, and cleaning.
A. Uncrate the machine.
B. Accurate leveling is necessary for correct drainage
of machine barrel and to insure correct overrun.
Figure 2-1 Space and Ventilation Requirements
Place a bubble level on top of the machine at each
corner to check for level condition. If adjustment
is necessary, level the machine by turning the
bottom part of each leg in or out.
C. The machine has a base gasket that must be
installed. Separate the gasket and install it with
the seam to the back. Make sure the angled side
of the gasket is facing up.
D. Correct ventilation is required. The right side of
the machine is the air intake and left side is the
discharge. Both sides must have 3” clearance.
CAUTION
Failure to provide adequate ventilation will void
warranty.
E. Place the Main Freezer Power Off/On switch in
the OFF position.
F. Connect the power cord to the proper power
supply. The machine has a NEMA5-20P. Check
the nameplate on your machine for proper supply .
The unit must be connected to a properly grounded
receptacle. The electrical cord furnished as part
of the machine has a three prong grounding
type plug. The use of an extension cord is not
recommended, if necessary use one with a size 12
gauge or heavier with ground wire. Do not use an
adapter to circumvent the grounding requirement.
WARNING
Do not alter or deform electrical plug in any way.
Altering the plug to fi t into an outlet of dif ferent con-
fi guration may cause fi re, risk of electrical shock,
product damage and will void warranty.
Owner’s Manual #513697 3 E111I-A Model Machine
Page 10
Owner’s Manual #513697 4 E111I-A Model Machine
Page 11
SECTION 3
INITIAL SETUP AND OPERATION
3.1 OPERATOR’S SAFETY PRECAUTIONS
SAFE OPERATION IS NO ACCIDENT; observe these
rules:
A. Know the machine. Read and understand the
Operating Instructions.
B. Notice all warning labels on the machine.
C. Wear proper clothing. Avoid loose fi tting garments,
and remove watches, rings or jewelry that could
cause a serious accident.
D. Maintain a clean work area. Avoid accidents by
cleaning up the area and keeping it clean.
E. Stay alert at all times. Know which switch, push
button or control you are about to use and what
effect it is going to have.
F . Disconnect electrical cord for maintenance. Never
attempt to repair or perform maintenance on the
machine until the main electrical power has been
disconnected.
G. Do not operate under unsafe operating conditions.
Never operate the machine if unusual or excessive
noise or vibration occurs.
3.2 OPERATING CONTROLS AND
INDICATORS
Before operating the machine, it is required that the operator know the function of each operating control. Refer
to Figure 3-1 for the location of the operating controls on
the machine.
WARNING
High voltage will shock, burn or cause death. The
OFF-ON switch must be placed in the OFF position
prior to disassembling for cleaning or servicing. Do
not operate machine with cabinet panels removed.
A. MAIN FREEZER POWER OFF-ON SWITCH
The Main Freezer Power OFF-ON switch is a
two position toggle switch used to supply power
to the control circuit. When the switch is in the
OFF position, power is not supplied to the control
board or refrigeration system. When the switch is
in the ON position, the machine operates in the
freezing mode or cleaning mode.
Figure 3-1 E111I-A Controls
Owner’s Manual #513697 5 E111I-A Model Machine
Page 12
C. PUSH TO FREEZE BUTTON
Pressing the PUSH TO FREEZE button initiates
“Serve Mode”.
NOTE
After the drive motor starts, there is a 3 second
delay before the compressor starts.
D. LEDS
The membrane switch features two lights; a green
LED and an amber LED.
Green LED:
• Flashes when product nears consistency
• Lit during serve mode
Amber LED:
• Lit during all other modes
In the event of an error or when the freezing
cylinder is off, both LEDs alternatively fl ash.
NOTE
If the machine shuts off and alternating green and
amber lights are fl ashing, the machine is in an error
condition. If the LCD displays an error, turn the Main
Freezer Power OFF-ON switch to the OFF position,
correct the problem (Refer to Troubleshooting in
Section 4) and turn the machine back on.
E. CLEAN BUTTON
The CLEAN button initiates “Clean Mode”. The
CLEAN button stops all refrigeration and starts
the auger rotation. A CLEAN message displays
on the screen and a 5 minute timer begins. To
exit the CLEAN mode, press the CLEAN button
again. If the machine is left in CLEAN for more
than 20 minutes, it goes into an error to prevent
damage to the freezing cylinder. When this error
occurs, refrigeration starts to prevent mix spoilage.
T o reset, place the Main Freezer Power OFF-ON
switch in the OFF position and back in the ON
position.
F. MIX LOW LIGHT INDICATOR
The MIX LOW message appears on the display
to alert the operator to a low mix condition. The
message displays when there is approximately
one gallon of mix left in the hopper. When the
MIX LOW message is displayed, refi ll hopper
immediately.
NOTE
Failure to refi ll hopper immediately may result in
operational problems.
G. DISPENSE RATE ADJUSTOR
The dispense rate adjuster limits the opening of
the spigot. To adjust product dispense rate, turn
the adjusting knob clockwise for slower fl ow and
counterclockwise for faster fl ow. It takes at least
fi ve complete turns of the adjusting knob to make
a noticeable difference in the dispense rate.
I. MENU NAVIGATION BUTTONS
The Menu Navigation Buttons allow the user to
display information regarding the machine’s status
of operation as well as adjust product consistency.
Selection Button (SEL) The SEL button is not
functional in the normal operation mode. This
button is only used by service technicians for
machine calibration.
Set Button (SET) Pressing this button saves a
change made to the product consistency setting.
Refer to Section 4.2 for consistency adjustment
procedures.
Left Arrow Button () Pressing any button on the
control panel automatically illuminates the display.
The backlight turns off several seconds after use.
T o keep the display constantly lit, press and hold
the left () button for fi ve seconds. The backlight
function can be reset to normal operation in the
same manner.
Up Arrow Button () Pressing this button
changes the value of the product consistency.
Refer to Section 4.2 for consistency adjustment
procedures.
Push to Freeze
Green Light
Amber Light
Clean Switch
SEL Button
SET Button
Left Arrow Button
Up Arrow Button
Figure 3-2 IntelliTec™ Control
Owner’s Manual #513697 6 E111I-A Model Machine
Page 13
3.3 EMPTYING THE FREEZING CYLINDER
If the machine is empty, go to Section 3.4.
A. Remove the hopper cover. Remove the mix inlet
regulator from the hopper by pulling it straight up.
B. Press the CLEAN button. After about 5 minutes,
open the spigot to drain the mix.
C. Press the CLEAN button to stop the auger.
D. Fill the hopper with 2 gallons of cool tap water
and press the CLEAN button. Let the auger rotate
for at least 30 seconds.
E. While the auger is rotating, scrub the hopper with
a clean brush.
F. Drain the water out of the machine.
NOTE
If the water does not drain clear, repeat steps D
through F.
G. Press the CLEAN button to stop the auger.
H. Optional: Fill the hopper with about 2 gallons of
detergent solution (Palmolive or equivalent) and
follow steps B through F above.
NOTE
Running the detergent solution through the machine
makes cleaning parts easier after disassembly.
T o disassemble the machine, refer to the following steps:
A. DISASSEMBLY OF FRONT DOOR
1. Turn the MAIN POWER switch off.
2. Remove the rosette cap from the front door.
3. Remove the knobs on the front door and remove
the door by pulling it off the studs.
4. Push the spigot body through the bottom of the
front door and remove.
5. Remove all o-rings from parts by fi rst wiping off
the lubricant using a clean towel. Then squeeze
the o-ring upward to form a loop (Fig. 3-4). Roll
out of the o-ring groove.
CAUTION
Do not use any type of sharp object to remove the
o-rings.
3.4 DISASSEMBLY OF PARTS
Before using the machine for the fi rst time, complete
machine disassembly, cleaning and sanitizing procedures
need to be followed. Routine cleaning intervals and procedures must comply with local and state health codes.
Inspection for worn or broken parts should be made each
time the machine is disassembled. Replace any worn or
broken parts to ensure safety to both the operator and
the customer and to maintain good machine performance
and a quality product. Check the wear line on the auger
fl ights on a regular basis (Fig. 3-3) and replace as needed.
Frequency of cleaning must comply with the local health
regulations.
Wear Line
Figure 3-4 Removing O-Ring
B. DISASSEMBLY OF AUGER
1. Remove the front auger support and bushing.
2. Remove the auger assembly from the machine.
Pull the auger out of the machine barrel slowly.
As the auger is being pulled out, carefully remove
each of the plastic fl ights with springs.
3. Keep the rear of the auger shaft tipped up once
it is clear of the machine to avoid dropping rear
seal.
4. Remove the rear seal.
5. Wipe socket lubricant from the drive end (rear)
of the auger with a cloth or paper towel.
6. Unscrew the springs from the auger fl ights.
Figure 3-3 Auger Flight Wear
Owner’s Manual #513697 7 E111I-A Model Machine
Page 14
3.5 CLEANING DISASSEMBLED PARTS
Disassembled parts require complete cleaning, sanitizing
and air drying before assembling. Local and state health
codes dictate the procedure required. Some state health
codes require a four sink process (pre-wash, wash, rinse,
sanitize, air dry), while others require a three sink process
(without the pre-wash step). The following procedures
are a general guideline only . Consult your local and state
health codes for the procedures required in your location.
A. Disassemble all parts. (Refer to Section 3.4 for
the disassembly of machine parts.)
B. Place all parts in 90° to 110°F (32°C to 43°C)
mild detergent water and wash thoroughly. Use
the brushes that shipped with the machine to
clan all holes in the front door, fl ights, mix pickup
assembly, etc.
C. Rinse all parts with clean 90° to 110°F (32°C to
43°C) water.
D. Place all parts in sanitizing solution for at least 1
minute, then remove and let air dry completely
before assembling in machine.
3.6 CLEANING THE MACHINE
The exterior should be kept clean at all times to preserve
the luster of the stainless steel. A high grade of stainless
steel has been used on the machine to ease cleanup. To
remove spilled or dried mix, wash the exterior with 90° to
1 10°F (32°C to 43°C) mild detergent water and wipe dry.
Do not use highly abrasive materials, as they mar the fi n-
ish. Use a soft cloth or sponge to apply the solution. For
best results, wipe with the grain of the steel.
A. Clean the rear seal surface from inside of the
freezing cylinder.
B. Using sanitizing solution and the large barrel
brush provided, sanitize the freezing cylinder by
dipping the brush in the sanitizing solution and
brushing the inside of the freezing cylinder.
C. Wrap the brush in a clean sanitized cloth and
thoroughly dry the freezing cylinder.
D. Remove the drip tray from the front panel. Clean
and replace the drip tray.
3.7 ASSEMBLING MACHINE
T o assemble the machine parts, refer to the following steps:
NOTE
Petrol-Gel sanitary lubricant, Total Blend sanitary
lubricant, or equivalent must be used when lubrication of parts is specifi ed.
T otal Blend can be used in place of two products. It
is used to lubricate parts and also used in place of
spline lubricant. Do not use more than one packet
of Total Blend per freezing cylinder.
NOTE
The United States Department of Agriculture and
the Food and Drug Administration require that lubricants used on food processing equipment be certifi ed for this use. Use lubricants only in accordance
with the manufacturer’s instructions.
A. Install the rear seal o-ring. Lubricate the outside
of the rear seal o-ring with a generous amount
of sanitary lubricant.
B. Lubricate the inside metal surface of the rear seal
(Fig. 3-5) and install it onto the auger shaft. DO
NOT lubricate the outside of the rear seal.
C. Lubricate the hex end of the auger with a small
amount of spline lubricant or T otal Blend lubricant.
A small container of spline lubricant or Total Blend
packets were shipped with the machine.
NOTE
T otal Blend lubricant can be used in place of spline
lubricant. DO NOT use Petrol-Gel on the drive end
of the auger.
Figure 3-5 Lubricate Rear Seal
D. Screw the springs onto the studs in plastic fl ights.
The springs must be screwed into the fl ights
completely to provide proper compression.
E. Install the two plastic fl ights onto rear of the auger
and insert part way into freezing cylinder.
F . Install the remaining plastic fl ights, push the auger
into the machine barrel and rotate slowly until the
auger engages the drive shaft.
G. Apply a thin layer of sanitary lubricant to the inside
and outside of the auger support bushing. Install
the bushing onto the auger support and install the
auger support into the front of the auger. Rotate
the auger support so that one leg of the support
points straight up.
Owner’s Manual #513697 8 E111I-A Model Machine
Page 15
H. Install the o-rings onto the spigot body and apply
a thin layer of sanitary lubricant to the o-rings.
Install the spigot body through the bottom of the
front door.
I. Fit the front door o-ring into the groove on the
rear of the front door.
J. Place the front door assembly on the mounting
studs and the push front door against the machine
carefully.
NOTE
Make sure the pins of the front door do not touch
the legs of the auger support.
K. Secure the front door to the machine by placing
the knobs on the studs and tightening until fi nger
tight. Tighten in a crisscross pattern. Do not
overtighten. Proper o-ring seal can be observed
through the transparent front door.
3.8 SANITIZING
Sanitizing must be done after the machine is clean and
just before the machine is fi lled with mix. Sanitizing the
night before is not effective. However , you should always
clean the machine and parts after using it.
NOTE
The United States Department of Agriculture and
the Food and Drug Administration require that all
cleaning and sanitizing solutions used with food
processing equipment be certifi ed for this use.
When sanitizing the machine, refer to local sanitary regulations for applicable codes and recommended sanitizing
products and procedures. The frequency of sanitizing
must comply with local health regulations. Mix sanitizer
according to manufacturer’s instructions to provide a 100
parts per million strength solution. Mix sanitizer in quantities of no less than 2 gallons of 90°F to 110°F (32°C to
43°C) water. Allow sanitizer to contact the surfaces to be
sanitized for 5 minutes. Any sanitizer must be used only
in accordance with the manufacturer’s instructions.
CAUTION
Risk of Product Damage
Avoid extended contact of sanitizer with machine
parts. Stainless steel parts may become corroded
with prolonged contact to sanitizer.
Position Air Tube
Position Air Tube
Towards Front of
Towards Front of
Machine
Machine
Figure 3-6 Mix Inlet Regulator
B. Install the mix inlet regulator into the hopper with
the air tube towards the front of the machine.
NOTE
Do not twist the mix inlet regulator when installing.
C. Pour the sanitizing solution into the hopper.
D. Turn the MAIN POWER switch on.
E. Press the CLEAN button.
F. Check for leaks.
1. Check for leaks at the front door seal.
2. Check the drain tray located under the front
door for leaks coming from the rear of the rear
auger seal.
G. Use a sanitized soft bristle brush dipped in
sanitizing solution to clean the hopper sides,
the mix inlet regulator, and the underside of the
hopper cover.
H. After fi ve minutes, open the spigot to drain the
sanitizing solution.
I. Press the CLEAN button to stop the auger. Allow
the freezing cylinder to drain completely.
The machine is now sanitized and ready for adding mix.
For fi rst time use, continue to Section 3.9. For normal
operation, continue to Section 3.10.
In general, sanitizing may be conducted as follows:
A. Prepare 2 gallons of Stera-Sheen sanitizing
solution following the manufacturer’s instructions.
Owner’s Manual #513697 9 E111I-A Model Machine
Page 16
3.9 INITIAL FREEZE DOWN AND OPERATION
Every Stoelting soft serve machine needs to be set on site.
The following adjustment provides optimal product con-
sistency while prolonging product life.
NOTE
The machine is designed for correct operation in
ambient temperatures between 50°F and 110°F.
T emperatures out of that range may cause refrigeration problems and product quality issues.
A. ADDING MIX
1. Sanitize the machine immediately before use.
2. Fill the hopper with at least 2.5 gallons of mix.
3. Place a container under the spigot and open the
spigot to allow the mix to fl ush out about 8 ounces
(0.23 liters) of sanitizing solution and liquid mix.
Close the spigot.
B. PREPARING THE INTELLITEC™ CONTROL
1. On the IntelliTec™ control, press and hold the
SEL button for 8 seconds. While still holding the
SEL button, press the up arrow () button. The
LCD reads “DISPLAY”.
2. Press the left arrow () button once. The display
reads “BASIC”.
3. Press the up arrow () button once. The display
reads “CutOut amps”.
4. Press the SET button. A cursor starts blinking
under the far right digit.
5. Change the value to 8.0. To change:
a. Press the left arrow () button to move the
cursor.
b. Press the up arrow () button to increase the
digit to 8.0.
c. Press SET to save this value.
6. The LCD reads “CutOut Set -- OK”.
7. Press the SEL button. The LCD reads “CutOut
amps 8.0”.
8. Press the SEL button twice. The LCD reads
“DISPLAY”.
9. Press the up arrow () button to navigate to the
“°F” and “amps” readings.
C. INITIAL FREEZE DOWN
1. Press the PUSH TO FREEZE button.
NOTE
After the drive motor starts, there is a 3-second
delay before the compressor starts.
2. As the product freezes, the “amps” value on the
display increases. When it reaches 2.8A, open
the spigot, take a 6-8 ounce sample and measure
the temperature. For most soft serve mixes,
the desired temperature is between 19.0°F and
19.5°F.
3. Draw samples at every increase of 0.2A until
reaching the desired consistency and temperature.
NOTE
Show the sample to the customer and make sure it
meets their required consistency and temperature.
4. Record the “amps” value.
5. Place the Main Freezer Power switch in the OFF
position to stop the freezing cycle.
D. ADJUSTING THE INTELLITEC™ CONTROL
. Place the Main Freezer Power switch in the ON
position.
. Press and hold the SEL button for 8 seconds.
While still holding the SEL button, press the up
arrow () button. The LCD reads “DISPLAY”.
. Press the left arrow () button once. The display
reads “BASIC”.
. Press the up arrow () button once. The display
reads “CutOut amps”.
. Change the value to the recorded value by fi rst
pressing the SET button.
a. Press the left arrow () button to move the
cursor.
b. Press the up arrow () button to change the
digits.
c. Press SET to save this value.
. The LCD reads “CutOut Set -- OK”.
. Press the SEL button. The LCD reads “CutOut
amps” along with the programmed value from the
previous step.
. Press the SEL button three times. The LCD reads
“EXITMENU”.
. Press the up arrow () button to exit the menu.
Adjustment to the control is completed.
E. MAKING PRODUCT
. Press the PUSH TO FREEZE button.
. When the product is at 75% consistency, the
display reads “SERVE”. Open the spigot to
dispense product.
Owner’s Manual #513697 10 E111I-A Model Machine
Page 17
3.10 NORMAL FREEZE DOWN AND
OPERATION
The following section contains the recommended operating procedures for the safe operation of the machine.
A. Sanitize immediately before use.
B. Make sure the Main Freezer Power switch is OFF.
C. Fill the hopper with at least 2.5 gallons of mix.
D. Place a container under the spigot and open the
spigot to allow the mix to fl ush out about 8 ounces
(0.23 liters) of sanitizing solution and liquid mix.
E. Place the Main Freezer Power switch in the ON
position.
F. Press the PUSH TO FREEZE button.
NOTE
After the drive motor starts, there is a 3-second
delay before the compressor starts.
G. When the product is at 75% consistency, the
display reads “SERVE” (Fig. 3-7). Open the spigot
to dispense product.
H. The machine dispenses product at a reasonable
draw rate. If the machine is overdrawn, the result is
a soft product or a product that does not dispense
at all. If this occurs, allow the machine to run for
approximately 30 seconds before dispensing
more product. A dispense rate adjustor is located
under the header panel, to the immediate right
of the spigot handle. Turning the knob clockwise
decreases the dispense rate.
I. Do not operate the machine when the MIX LOW
message is displayed. Refi ll the mix container
immediately.
NOTE
The machine has a standby and sleep mode. After
a preset number of freezing cycles, it enters the
standby mode (followed by sleep mode) and remain
there until someone draws product or presses the
PUSH TO FREEZE button. In the sleep mode, the
machine keeps the product below 41°F (4.4°C).
Sleep modes do not take the place of cleaning
and sanitizing. Federal, State, and local regulatory
agencies determine frequency of cleaning and
sanitizing.
3.11 MORNING STARTUP/FREEZE DOWN
PROCEDURES
Prime the freezing cylinder every morning prior to pressing the Push to Freeze button. After being in sleep mode
overnight, priming ensures proper overrun from the fi rst
freezing cycle of the day.
A. Turn the freezing cylinder off.
B. Place a clean and sanitized container under the
spigot opening.
Figure 3-7 During Freezing Cycle
C. Open the spigot and drain about 3/4 of the mix
out of the freezing cylinder. If visible, drain mix
to the lower spigot o-ring. This equals about 1.5
quarts.
NOTE
Keep the mix inlet regulator in place when
draining the mix
D. Pour the mix into the hopper.
NOTE
Determine if the state and local health codes
consider this “rerun”. If specifi c procedures are
required, follow them.
E. Allow mix to fi ll the freezing cylinder.
F . Turn the freezing cylinder on and press the Push
to Freeze button.
3.12 MIX INFORMATION
Mix can vary considerably from one manufacturer to
another. Differences in the amount of butterfat content
and quantity and quality of other ingredients have a
direct bearing on the fi nished frozen product. A change
in machine performance that cannot be explained by a
technical problem may be related to the mix.
Proper product serving temperature varies from one
manufacturer’s mix to another. Mixes should provide a
satisfactory product in the 17°F to 24°F range. Diet and
low-carb mixes typically freeze to proper consistency at
higher temperatures.
When checking the temperature, stir the thermometer in
the frozen product to get an accurate reading.
Old mix, or mix that has been stored at too high a temperature, can result in a fi nished product that is unsatisfactory .
Owner’s Manual #513697 11 E111I-A Model Machine
Page 18
Owner’s Manual #513697 12 E111I-A Model Machine
Page 19
SECTION 4
MAINTENANCE AND ADJUSTMENTS
4.1 MACHINE ADJUSTMENT
This section is intended to provide maintenance personnel
with a general understanding of the machine adjustments.
It is recommended that any adjustments in this section
be made by a qualifi ed person.
4.2 PRODUCT CONSISTENCY ADJUSTMENT
The operator can adjust product consistency by modifying the Fine Adjustment setting on the membrane switch.
This is the only adjustment that can be made by the operator without using a pass code key sequence. Product
consistency fi ne adjustment allows a 0.4 amp maximum
adjustment to the drive motor amp draw cutout. Increasing
this setting increases the drive motor amperage cutout
and increases product consistency. Follow the instructions
below to make fi ne adjustments to product consistency.
A. Place the Main Freezer Power switch in the ON
position.
B. Press the SET button on the Control Panel once.
Fine Adj appears on the LCD screen.
C. Press the up arrow button until the desired
consistency setting is displayed. The higher the
number, the fi rmer the product consistency. The
control may be set from 1 to 9. The value increases
by 1 each time the up arrow button is pressed.
After the value reaches 9, numbering restarts at
0. The 0 setting cannot be set.
D. Press the SET button once to save the setting
and return to the current mode display.
4.3 LOCKING THE CONTROL PANEL
The IntelliT ec control has a tamper proof mode to prevent
unauthorized use. When set, all buttons on the control
panel are disabled. Follow the instructions below to lock
the control panel
A. Press and hold the PUSH TO FREEZE button
for at least 5 seconds.
B. While still holding the PUSH TO FREEZE button,
press the CLEAN button once.
C. Release both buttons. An asterisk (*) appears on
the bottom line of the display, indicating that the
control is in the lock out mode.
NOTE:
Repeat steps A, B, and C to unlock the control
panel.
4.4 OBTAINING READINGS AND MODIFYING
SETTINGS (SERVICE PERSONNEL ONLY)
Readings and settings on the IntelliTec control are accessed through the IntelliT ec Control Menu Settings (Refer
to Figure 4-2). Locating machine readings and system
function settings are completed using the up arrow ()
and left arrow () buttons on the membrane switch. A
printed IntelliTec Menu Settings sheet is located in the
information pouch behind the header panel.
IntelliTec Control Readings
To obtain machine readings, locate the value on the machine’s menu settings sheet and follow the steps below.
A. Press and hold SEL button for 8 seconds. While
still holding the SEL button, press the up arrow
button (). The LCD Screen reads DISPLAY.
B. Release both buttons.
C. Press the up arrow button () to navigate to the
correct reading under DISPLA Y or press the left
arrow () button to navigate to the ERRCODES
menu.
D. Press the up arrow () and left arrow () buttons
to navigate through the rest of the readings as
needed.
E. When all readings have been obtained, press
the up arrow button () from ExitMenu to return
to the current mode display.
Figure 4-1 Membrane Switch
Owner’s Manual #513697 13 E111I-A Model Machine
Page 20
Figure 4-2 IntelliTec Control Menu Settings
Owner’s Manual #513697 14 E111I-A Model Machine
Page 21
Modifying Control Settings
To change the value of a system function, locate the
function on the IntelliTec Settings Menu and follow the
steps below.
IMPORTANT:
Before making changes to any settings, record
the original values. If the setting changes do not
achieve desired results, revert settings to their
original values.
A. Press and hold SEL button for 8 seconds. While
still holding the SEL button, press the up arrow
button (). The LCD Screen reads DISPLAY.
B. Release both buttons.
C. Press the left arrow button () to get to the correct
menu (Basic, Advanced, or Storage).
D. Press the up arrow button () to navigate to the
value that needs to be changed.
E. Press SET button to enter edit mode.
F. Press the up arrow button () to change setting.
G. Press SET button to save the setting and exit the
edit mode.
H. Press the up arrow () and left arrow () buttons
to navigate through the rest of the settings as
needed.
I. When all changes have been completed, press
the up arrow button () from ExitMenu to return
to the current mode display.
4.5 READINGS (SERVICE PERSONNEL ONLY)
The IntelliTec control continuously monitors and records
temperatures, voltages, amps, and error code details.
Each of these readings are benefi cial to service personnel
when troubleshooting.
DISPLAY READINGS
Following are the readings available under the DISPLA Y
menu:
Hopper (°F)
The temperature of the hopper is constantly
monitored by the IntelliTec control.
Cycles (count)
This reading counts down the number of cycles
in the current “Serve Mode”. The starting value
is dependant upon the Cycles setting on the
IntelliTec control.
°F and amps
The suction line temperature on the freezing
cylinder and the drive motor amps are available
on the same screen to assist with setup and
troubleshooting.
Aux. Temp (°F)
This reading provides the ambient temperature
around the IntelliTec control.
Supply V (VAC)
A calculated input voltage is recorded.
ERROR CODE READINGS
The following details are recorded under the ERRCODES
menu for each of the last 25 error codes received:
Err1 (hours)
A numerical count of the last 25 error codes is
recorded. When the 26th error has occurred
the earliest error code is erased. A timer also
begins when an error occurs. The timer records
the number of hours since the error occurred. If
power to the machine is interrupted, the timer
stops until power has been restored.
°F and amps
The suction gas temperature on the freezing
cylinder and the drive motor amps are recorded
at the time of the error.
Aux. Temp (°F)
Ambient temperature of the IntelliTec control is
recorded at the time of the error.
Str (°F)
The storage temperature is recorded at the time
of the error.
VAC and Mode
A calculated input voltage and mode at which
the error occurred are recorded. Following are
descriptions of each mode:
Mode Description
0 Start of freezing cycle
1 Compressor and drive motor on
2 Stir Cycle
3 Compressor off
4 “Standby Mode”
5 “Sleep 1 Mode”
6 “Sleep 2 Mode”
7 “Clean Mode”
8 Startup
9 Storage only refrigeration
10 Freezing cycle is shut down
11 Door safety switch triggered
12 High pressure cutout
Owner’s Manual #513697 15 E111I-A Model Machine
Page 22
Up Time (hours)
This value is a record of the total time the machine
has been in service. If power is interrupted, the
timer stops until power is restored. This timer
does not reset.
RUN STATISTICS
In addition to dynamic readings and recorded
error code details, the IntelliTec control records
rolling averages of run statistics. Following are the
readings available under the RUNST ATS menu:
On Times (sec)
The control records the time of each freezing
cycle and provides a rolling average.
Off Times (sec)
The control records the time between freezing
cycles and provides a rolling average.
Brl. Min (°F)
The lowest average barrel temperature is
recorded.
Brl. Max (°F)
The highest average barrel temperature is
recorded.
Stor Min (°F)
The lowest average hopper temperature is
recorded.
Stor Max (°F)
The highest average hopper temperature is
recorded.
Power On (hrs)
This value is a record of the time the machine
has been in service. If power is interrupted, the
timer resets.
4.6 ADJUSTMENTS (SERVICE PERSONNEL
ONLY)
The following adjustments directly affect product consistency and length of time in “Serve Mode”. The default
settings have been created using a 5% milkfat soft serve
mix and provide optimal product consistency while prolonging product life.
CutOut (amps)
It is recommended to change the CutOut value
at initial startup and when changing mix types.
Adjustments to this setting directly affect the
length of the freezing cycle which changes product
consistency. To properly set the CutOut value,
refer to Section 3.
Cut In T (°F)
After the consistency value has been determined,
the Cut In T value can be adjusted. The Cut In
T is the temperature of the refrigerant gas in the
evaporator. Changing this setting changes the
temperature at which the freezing cycle starts. This
value along with the CutOut value determines the
range of temperatures (or “temperature window”)
of the product. Decreasing the temperature
decreases the temperature window and, under
normal use, increases the amount of freezing
cycles. This creates a greater chance of product
breakdown by stirring the product often. Increasing
the Cut In T increases the temperature window
which decreases freezing cycles and increases
the chance of heat shock within the product.
Cycles (count)
This setting determines the number of freezing
cycles during “Serve Mode”. Increasing the value
increases the total time in “Serve Mode”. Factory
default is 16 cycles. This results in “Serve Mode”
lasting about 2 to 2-1/2 hours without the PUSH
TO FREEZE button being pressed or a spigot
handle being pulled. If the PUSH TO FREEZE
button is pressed or the spigot handle is pulled at
any time during “Serve Mode”, the Cycles count
resets.
4.7 OTHER SETTINGS (SERVICE
PERSONNEL ONLY)
Changing any setting on the IntelliTec control alters
machine operation and affect the product temperature,
consistency , or life. Refer to the IntelliT ec Control System
Settings sheet located in the information pouch behind
the header panel of the machine. If any of the following
settings on the IntelliTec control differ from the System
Settings sheet, it is recommended to revert those settings
to factory defaults.
Stir On (sec)
Adjustments to this setting affect the amount of
time the auger rotates in the stir cycle. The stir
cycle occurs in “Serve Mode”, “Standby Mode”,
and “Sleep 2 Mode”.
Stir Off (sec)
Adjustments to this setting affect the time between
stir cycles. The stir cycle occurs in “Serve Mode”,
“Standby Mode”, and “Sleep 2 Mode”.
On Time (sec)
Increasing this value increases the length of the
freezing cycle during “Standby Mode” and result
in a decrease of average product temperature in
the barrel.
Owner’s Manual #513697 16 E111I-A Model Machine
Page 23
Off Time (sec)
Increasing this value increases the time between
freezing cycles in “Standby Mode” and result in
an increase of product temperature in the barrel.
Stb Time (sec)
This setting determines the total amount of time
in “Standby Mode”.
Sl1DrvOn (sec)
Adjustments to this setting affect the amount of
time the auger rotates in the stir cycle. This stir
cycle only occurs in “Sleep 1 Mode”.
Sl1DrOff (sec)
Adjustments to this setting affect the time between
stir cycles. The stir cycle only occurs in “Sleep 1
Mode”.
Sl2CutIn (°F)
Changing this setting affects the temperature at
which the freezing cycle starts in “Sleep 2 Mode”.
Sl2CtOut (°F)
Changing this setting affects the temperature at
which the freezing cycle stops in “Sleep 2 Mode”.
DftOffTm (sec)
In “Serve Mode”, this value determines the
maximum time without a freezing cycle. If this
value is met, a freezing cycle starts. In the event
of a freezing cylinder temperature sensor failure,
this value affects the amount of time between
freezing cycles during “Serve Mode”.
Refriger
This setting changes how the control handles
the storage refrigeration cycle. The setting for
the E111 & F111 is 1 Hopper.
HprCutIn (°F)
This setting determines the temperature at which
the hopper refrigeration cycle starts. This setting
is only available on the left control.
HprCtOut (°F)
This setting determines the temperature at which
the hopper refrigeration cycle stops. This setting
is only available on the left control..
Hpr Off (min)
If the temperature sensor in the hopper fails,
this setting determines the time between hopper
refrigeration cycles. This setting is only available
on the left control..
Hpr On (sec)
If the temperature sensor in the hopper fails,
this setting determines the length of the hopper
refrigeration cycle. This setting is only available
on the left control..
4.8 DRIVE BELT TENSION ADJUSTMENT
(SERVICE PERSONNEL ONLY)
To check belt tension, refer to Figure 4-3 and follow the
steps below:
WARNING
Hazardous voltage
The Main Freezer Power switch must be placed in
the OFF position when disassembling for servicing.
The machine must be disconnected from electrical
supply before removing any access panel. Failure
to disconnect power before servicing could result
in death or serious injury.
WARNING
Pinch point
Moving parts can crush or cut. Keep hands clear of
belt and pulleys. Follow proper lockout procedures
before servicing.
A. Remove the back panel.
B. Use a Burroughs Belt Tension Gauge to set the
tension for the drive belt. Set the belt tension to
30-40 lbs. If an adjustment is necessary, complete
the following:
1. Adjust belt tension bolt clockwise to increase
tension.
Belt Tension
Belt Tension
Adjustment Bolt
Adjustment Bolt
Figure 4-3 Belt Tension Adjustment
Owner’s Manual #513697 17 E111I-A Model Machine
Page 24
2. Make sure the drive motor pulley is aligned
with the speed reducer pulley. Align the pulleys
if necessary.
NOTE
Belt life is increased if new drive belts are tightened
after two or three weeks of operation.
4.9 CONDENSER CLEANING (AIR-COOLED
MACHINES)
The condenser requires periodic cleaning. T o clean, refer
to the following procedures:
. Disconnect power to the machine.
. Remove the right side panel and the rear panel.
. To remove the condenser fi lter, grasp the top
and pull off. Visually inspect for dirt. If it is dirty,
shake or brush excess dirt off of it and wash it in
warm, soapy water. Once the fi lter is clean, rinse
it thoroughly in warm, clear water and shake dry ,
taking care not to damage it in any way.
NOTE
If the condenser is not kept clean, refrigeration effi ciency will be lost.
4.10 PREVENTATIVE MAINTENANCE
It is recommended that a preventative maintenance
schedule be followed to keep the machine clean and
operating properly . The following steps are suggested as
a preventative maintenance guide.
The United States Department of Agriculture and the Food
and Drug Administration require that lubricants used in
food zones be certifi ed for this use. Use lubricants only in
accordance with the manufacturer’s instructions.
A. Daily checks
Check for any unusual noise or condition and
repair immediately.
B. Monthly checks
Check the condenser fi lter for dirt and clean if
necessary.
C. Quarterly Checks
Check drive belts for wear and tighten belts if
necessary.
4.11 EXTENDED STORAGE
Refer to the following steps for storage of the machine
over any long period of shutdown time:
A. Thoroughly clean all parts that come in contact
with mix with warm detergent water. Rinse in clear
water and dry all parts. Do not sanitize.
NOTE
Do not let cleaning solution stand in freezing cylinder or hopper during the shutdown period.
B. Remove, disassemble, and clean the front door,
and auger shaft. Leave disassembled during the
shutdown period.
C. Place the auger fl ights and auger support bushing
in a plastic bag with a moist paper towel. This
prevents them from becoming brittle if exposed
to dry air over an extended period of time (over
30 days).
D. For water-cooled machines that are left in unheated
buildings, or buildings subject to freezing, the water
must be shut off and disconnected. Disconnect
the water inlet fi tting. The fi tting is located at the
rear of the machine. Run the compressor for 2 - 3
minutes to open water valve (the front door must
be attached for the compressor to run). Blow
out all water through water inlet. Drain the water
supply line coming to the machine. Disconnect
the water outlet fi tting.
E. Place the Main Freezer Power OFF/ON switch
in the OFF position.
F. Disconnect the machine from the source of
electrical supply.
Owner’s Manual #513697 18 E111I-A Model Machine
Page 25
SECTION 5
TROUBLESHOOTING
5.1 ERROR CODES
When the machine experiences a problem, one of the
following error codes are displayed on the control panel.
Each error code directs you to the system location of the
malfunction.
ERROR CODE MALFUNCTION
1 Soft
2 High Torque
3 Run Time
4 Clean
5 Freezing Cylinder Sensor
6 Hopper Sensor (single hopper machines)
7 Drive Motor
8 Cab Sensor
9 High Pressure Cutout
10 Auxiliary Sensor
11 Low Temperature
12 Left Hopper Sensor
13 Right Hopper Sensor
To return the machine to normal operation, any error
causing condition must be corrected and the Freezing
Cylinder Off-On switch must be placed in the Off position
and back in the On position before the affected side of
the machine returns to normal operation.
5.2 TROUBLESHOOTING
Error Code 1 - Soft Error
The Soft Error (E1) is an internal control board error
that is logged for future analysis. The refrigeration
is never stopped and the machine continues to
operate normally.
Error Code 2 - High Torque
If the control panel displays a High Torque Error
(E2), the controller has sensed that the drive motor
is running at a high load for 10 or more seconds.
This may be due to the product consistency
adjustment being set too high. Place the Main
Power OFF/ON switch in the OFF position, wait
until the product in the freezing cylinder thaws
and return the switch to the ON position. Follow
the instructions in Section 3 to reduce the product
consistency by a few levels. If the error persists,
contact your Authorized Stoelting Distributor for
further assistance.
Error Code 3 - Run Time
The Run Time Error (E3) occurs when the
compressor runs continuously for an extended
period or if the product does not reach proper
temperature in “Sleep 2 Mode”. This error is
generally caused by very low mix levels in the
machine’s hopper or from product breakdown.
Another common cause results from a restriction
preventing mix from entering the freezing cylinder.
Check the mix in the hopper. If the level mix is
low, add mix. If there is a possibility that the mix
has broken down, clean and sanitize the machine
and replace the mix with fresh product.
Ice crystals in the hopper can clog the mix inlet
system and prevent mix from entering the freezing
cylinder. Thoroughly thaw mix per manufacturer’s
recommendations. T o check for ice crystals, pour
a small amount of product from the mix container
through a clean and sanitized sieve or strainer.
If ice crystals are in the mix, check temperature
of the walk-in cooler where the mix is stored.
In air cooled machines, the Run Time Error may
indicate that airfl ow within the machine has
reduced or stopped. Check the sides and top
of the machine for anything that would restrict
airfl ow.
If the error persists after attempting to clear it,
contact your Authorized Stoelting Distributor for
further assistance.
Error Code 4 - Clean
If the machine is left in the Clean Mode for more
than 20 minutes, the control panel displays a
Clean Error (E4). This condition does not refl ect a
problem with the machine itself. The Clean Error
has been programmed into the controller as a
safeguard to protect the machine from potential
damage caused by the machine being accidentally
left in "Clean Mode". The control attempts to restart
itself after 5 minutes. The display then fl ashes
and reads Restart. To clear the Clean Error, turn
the Freezing Cylinder Off-On switch Off and back
On. After restarting the machine, a refrigeration
cycle begins. This protects the product in case
the clean button was pressed by mistake.
Owner’s Manual #513697 19 E111I-A Model Machine
Page 26
Error Code 5 - Freezing Cylinder Sensor
The Freezing Cylinder Sensor Error (E5) indicates
a failure of the barrel sensor or that the sensor
is out of range. If the control panel displays an
E5, place the Freezing Cylinder Off-On switch
Off and back On. If the error persists, contact
your Authorized Stoelting Distributor for further
assistance.
NOTE
When the machine encounters a Freezing Cylinder
Sensor Error, the machine continues to run using
preset timers. This mode allows the operator to
continue serving product until the machine can be
serviced.
Error Code 6 - Hopper Sensor (single hopper machines)
The Hopper Sensor Error (E6) indicates a failure
of the hopper sensor or that the sensor is out of
range. If the control panel displays an E6, turn
the left Main Power Off-On switch Off and back
On. If the error persists, contact your Authorized
Stoelting Distributor for further assistance.
Error Code 7 - Drive Motor
If the control panel displays a Drive Motor Error
(E7), the control does not sense current coming
from the drive motor. T urn the Freezing Cylinder
Off-On switch Off and back On. If the error persists,
contact your Authorized Stoelting Distributor for
further assistance.
Error Code 8 - Cab Sensor
A Cab Sensor Error (E8) will not occur on the
machine.
Error Code 9 - High Pressure Cutout
High Pressure Cutout Errors (E9) are usually
caused by a dirty or ineffi cient condenser. If the
control panel displays an E9 on an air cooled
machine, check for proper air clearance around
the machine. If the error persists, contact your
Authorized Stoelting Distributor for further
assistance.
Error Code 10 - Auxiliary Sensor
An Auxiliary Temperature Sensor Error (E10)
occurs if the temperature sensor on the control
board fails. Turn the Freezing Cylinder Off-On
switch Off and back On. If the error persists,
contact your Authorized Stoelting Distributor for
further assistance
Error Code 11 - Low Temperature
The Low Temperature Error (E11) occurs when
the temperature of the gas refrigerant at the barrel
sensor falls below -20°F. Although the machine
does not shut down, the active freezing cycle
immediately ends. This error usually occurs
when the machine continues to run in a low mix
condition or if the machine runs out of mix. The
product towards the front of the barrel tends to
freeze solid.
Error Code 12 - Left Hopper Sensor
The Left Hopper Sensor Error (E12) will not occur
on the machine.
Error Code 13 - Right Hopper Sensor
The Right Hopper Sensor Error (E13) will not
occur on the machine.
Alternating Flashing Control Panel Lights
The display panel lights fl ash in an alternating
sequence under any error codes. Clear the error
and place the Freezing Cylinder Off-On switch in
the Off position and back in the On position.
Owner’s Manual #513697 20 E111I-A Model Machine
Page 27
5.3 TROUBLESHOOTING - MACHINE
PROBLEM POSSIBLE CAUSE REMEDY
Machine does not
run.
Machine will not
shut off.
Product is too fi rm.
Product is too soft.
Product does not
dispense.
Drive belt slipping
or squealing.
Rear auger seal
leaks.
Front door leaks.
1 Power to machine is off. 1 Supply power to machine.
2 Freeze-up (auger will not turn). 2 Turn machine off for 15 minutes, then restart.
3 Front door not in place. 3 Assemble front door in place.
1 Drive belt failure. 1 Replace drive belt.
2 CutOut setting too high 2 Adjust the CutOut (See Section 4)
3 Refrigeration problem. 3 Check system. (Call distributor for service)
1 CutOut setting too high 1 Adjust the CutOut (See Section 3)
1 No vent space for free fl ow of cooling
air.
2 Condenser is dirty. 2 Clean the condenser. (See Section 4)
3 CutOut setting too low 3 Adjust the CutOut (See Section 4)
4 Auger is assembled incorrectly. 4 Remove mix, clean, reassemble, sanitize and
5 Refrigeration problem. 5 Check system. (Call distributor for service)
1 No mix in hopper. 1 Add mix to the hopper.
2 Drive motor overload tripped. 2 Wait for automatic reset. (If condition
3 Drive belt failure. 3 Replace drive belt.
4 Freeze-up (Auger will not turn). 4 Turn machine off for 15 minutes, then restart.
1 Worn drive belt. 1 Replace drive belt.
2 Freeze-up (Auger will not turn). 2 Turn machine off for 15 minutes, then restart.
3 Not tensioned properly. 3 Adjust belt tension
1 Outside surface of rear auger seal is
lubricated.
2 Rear seal missing or damaged. 2 Check or replace.
3 Seal o-ring missing, damaged or
installed incorrectly.
4 Worn or scratched auger shaft. 4 Replace auger shaft.
1 Front door knobs are loose. 1 Tighten knobs.
2 Spigot parts are not lubricated. 2 See Section 3.
3 Chipped or worn spigot o-rings. 3 Replace o-rings.
4 O-rings or spigot installed wrong. 4 Remove spigot and check o-ring.
5 Inner spigot hole in front door nicked
or scratched.
1 A minimum of 3” of air space on the sides.
(See Section 2)
freeze down.
continues, call distributor for service.)
1 Clean lubricant from outside of rear seal and
thoroughly clean rear of freezing cylinder.
Lubricate inside of seal and reinstall.
3 Check or replace.
5 Replace front door.
Owner’s Manual #513697 21 E111I-A Model Machine
Page 28
Owner’s Manual #513697 22 E111I-A Model Machine
Page 29
6.1 DECALS AND LUBRICATION
Part Description Quantity
C-1000-26C Decal - Made In USA 1
208135 Brush - 4” X 8” X 16” (Barrel) 1
208380 Brush - 1/4” X 3” X 14” 1
208401 Brush - 1” X 3” X 10” 1
208467 Brush - 3/8” X 1” X 5” 1
236040 Card - Cleaning Instruction 1
324105 Decal - Caution Electrical Shock 1
324106 Decal - Caution Electrical Wiring Materials 1
324107 Decal - Caution Hazardous Moving Parts 1
324141 Decal - Caution Rotating Blades 1
324208 Decal - Attention Refrigerant Leak Check 1
324509 Decal - Cleaning Instructions 1
324584 Decal - Adequate Ventilation 3” 1
324594 Decal - Attention Heat Sensitive 1
324686 Decal - Danger Automatic Start 1
324803 Decal - Domed Stoelting Logo (Large) (Header Panel) 1
324825 Decal - Main Freezer Power 1
368140 Filter - Air (Condenser) 1
396238 Gasket - Freezer Base 1
508048 Lubricant - Spline (2 oz Squeeze Tube) 1
508135 Petrol Gel - 4 oz Tube 1
636071 DVD - Start-Up 1
1183247 O-Ring & Bushing Kit -
2177917 Brush Kit -
SECTION 6
REPLACEMENT PARTS
Owner’s Manual #513697 23 E111I-A Model Machine
Page 30
6.2 AUGER SHAFT AND FACEPLATE PARTS
2177698
2177698
482019
482019
625133
625133
2187812
2187812
2205440
2205440
149003
149003
381804
381804
694255
694255
624678
624678
4157952-SV
4157952-SV
666786
666786
624598
624598
Part Description Quantity
149003 Bushing - Front Auger Support 1
381804 Auger Flight 3
624598-5 O-Ring - Spigot Body - Black (5 Pack) 2
624678-5 O-Ring - Rear Seal - Black 1
625133 O-Ring - Front Door - Red 1
666786 Seal - Rear Auger - Black 1
694255 Spring - Auger Flight 3
2177698 Front Door w/Pins 1
2187812 Spigot Body 1
2205440 Support - Front Auger 1
4157952-SV Auger Shaft 1
Owner’s Manual #513697 24 E111I-A Model Machine
Page 31
6.2 HOPPER COVERS & TRAYS
744606
744606
314397
314397
2149238
2149238
624677
624677
744284
744284
744283-SV
744283-SV
Part Description Quantity
314397 Cover - Hopper 1
624677-5 O-Ring - Mix Inlet - Black (5 Pack) 2
744283-SV Tray - Drip w/Bumper Plugs 1
744284 Insert - Drip Tray 1
744606 Tray - Drain (Black Plastic) 1
2149238 Mix Inlet Assembly - 3/16” Hole - Standard Length (3A) 1
Owner’s Manual #513697 25 E111I-A Model Machine
Page 32
Owner’s Manual #513697 26 E111I-A Model Machine
Page 33
DOMESTIC WARRANTY
(Including Mexico)
1. Scope:
Stoelting, A Vollrath Company (“Stoelting”) warrants to the first user (the “Buyer”) that the Stoelting-branded freezer
equipment (the “Equipment”) will be free from defects in materials and workmanship under normal use and proper
maintenance for the period listed below in the Warranty Period section. All warra nty periods begin on the date of original
install or one (1) year from the shipping date, whichever occurs first. This warranty is subject to all conditions,
exceptions, and limitations contained herein.
2. Disclaimer of Other Warranties:
THIS WARRANTY IS EXCLUSIVE; AND STOELTING HEREBY DISCLAIMS ANY IMPLIED WARRA NTY
OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
3. Remedies:
Stoelting’s sole obligations, and Buyer’s sole remedies, for any breach of this warranty shall be, at Stoelting’s option,
one of the following: repair or replacement of the affected component at Stoelting’s plant in Kiel, Wisconsin, or refund
of the purchase price of the affected Equipment. Stoelting, through an Authorized Stoelting Provider, will
deinstall/reinstall the affected component from/into the equipment (“Labor”) for the period listed below in the Warranty
Period section. These obligations/remedies are subject to the conditions that Buyer (a) signs and returns to Stoelting,
upon installation, the Start-Up and Training Checklist for the affected equipment, (b) gives Stoelting prompt written
notice of any claimed breach of warranty within the applicable warranty period, and (c) delivers the affected equipment
to Stoelting or its designated service location, in its original packaging/crating, also within that period. Buyer shall bear
the cost and risk of shipping to and from Stoelting’s plant or designated service location.
4. Warranty Period:
Equipment Part Part Wa rranty Period Labor Warranty Period
Freezi ng Cy l i nders
Hoppers
Soft S erve & Shak e Five (5) Years Twelve (12) Mont hs
Frozen Uncarbonated
Beverage
Cust ard & B atc h Two (2) Years Twelve (12) Mont hs
Dipping Cabinet s &
Displ ay Cabinet s
Froz en B everage /
Granit a Dispens er
Aut oV end A l l component s Twelve (12) Months Twelve (12) Mont hs
Crème W hi ppers Two (2) Years Twelve (12) Months
All equi pm ent
Compressors
Drive Motors
Speed Reduc ers
Augers
Evaporator
Compressors
Drive Motors
Speed Reduc ers
Freezi ng Cy l i nders
Hoppers
Compressors
Drive Motors
Speed Reduc ers
Beaters
Auger S hafts
All component s Twelve (12) M ont hs Twelve (12) Months
Compress ors Five (5) Y e ars
Elect ronic B oard Three (3) Y ears
All other com ponents Two (2) Y ears
Compressors
Motors
Condensers
All other com ponents
not s pecified above
Five (5) Years Twelve (12) Mont hs
Twelve (12) M ont hs
Twelve (12) M ont hs Twelve (12) Months
Page 1 of 2 SFWARR-013 Revision 10
Page 34
DOMESTIC WARRANTY
(Including Mexico)
5. Conditions:
a) If the date of the original insta llation cannot be verified, these warranty periods begin one (1) year from the shipping date. It is
the responsibility of the seller to disclose this information to the Buyer at the time of sale.
b) Stoelting shall not be responsible to provide any remedy under this warranty with respect to any component that fails by reason
of negligence, abnormal use, misuse or abuse, faulty repair made by ot hers, use with parts or equipment not manuf actured or
supplied by Stoelting, any modification or alteration of any parts or equipment, or damage in trans it.
c) This warranty is valid only if the Equipment is installed and serviced by an Authorized Stoelting Provider and only if new, genuine
Stoelting parts are used.
d) The Equipment installation location must have suitable conditions as explai ned in the Stoelti ng operators manu al, specificat ion
sheet, and/or technical manual including but not limited to, ambient temperature, water supply parameters, and space
requirements.
e) The Authorized Stoelting Provider must return defective parts, at Stoelting’s discretion, for credit.
f) Any refrigerant other than that specified on the Equipme nt model identification nameplate voids this warranty.
6. Exceptions:
This warranty does NOT cover any of the following
a) Costs associated with installation labor, disposal of equipment being replaced, and shipping costs of replacement parts or
Equipment.
b) Cleaning, maintenance or lubrication of the Equipment as outlined in the Stoelting operators manual.
c) This warranty does not extend to parts, sometimes called “wear parts”, which are generally expected to deteriorate and to require
replacement as equipment is used, including but limited to o-rings, auger flights, auger seals, auger support bushings, and drive
belts. All such parts are sold AS IS.
d) External components including but not limited to hoses, piping, or electrical equipment.
e) Labor and travel char ges due to return trips or waiting if the Authorized S toelting Provider is prevented from promptly starting
service work upon arrival. This exception includes labor charges incurred for limited access facilities including, but not limited to,
government and military buildings, and airports.
f) Failure, damage, or repairs d ue to faulty installation, misapplication, abuse, lack of service, or improper service, unauthorized
alteration, improper operation as indicated in the Stoelting operators manual, including but not limited to failure to prop erly
assemble and/or clean, improper tool usage, or use of unapproved lubrication, or cleaning and sanitizing supplies.
g) Any costs associated with electricity, including utility increases, from any reason whatsoev er.
h) Damage resulting from the use of refrigerant other than that specified on the Equipment model identification nameplate.
i) The use of this equipment as a rental asset negates all warranties associated with the equipment.
j) Any special, indirect or consequential property or commercial damage of an y nature whatsoever, if the jurisdiction allows this
exclusion.
k) Costs not covered by the Stoelting Travel Pay policy. Stoelting covers only the first trip travel which is a flat rate by mileage one-
way from the service company’s home location to the job site. The flat rate is calculated as follows:
o 0-50 Miles $85
o 51-110 Miles $127
o 111-160 Miles $165
o Over 160 Miles The maximum reimbursed by Stoelting is $165
Any travel costs not covered may be invoiced to the customer.
7. Limitations:
THE REMEDIES SET FORTH IN THIS WARRANTY SHALL BE THE SOLE LIABILITY STOELTING AND THE
EXCLUSIVE REMEDY OF BUYER WITH RESPECT TO EQUIPMENT SUPPLIED BY STOELTING; AND IN NO
EVENT SHALL STOELTING BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
AS EXAMPLES BUT NOT INTENDED TO BE LIMITED TO DOWNTIME, OVERHEAD, MATERIALS,
PERFORMANCE PENALTIES, LOST SALES, LOST PROFITS, PRODUCT LOSS, OR PROPERTY DAMAGES,
WHETHER FOR BREACH OF WARRANTY OR OTHER CONTRACT BREACH, NEGLIGENCE OR OTHER TORT,
OR ON ANY STRICT LIABILITY THEORY.
Page 2 of 2 SFWARR-013 Revision 10
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