Spicer Dana Commercial Vehicle Warranty User Manual
Spicer
®
Components
Dana Commercial Vehicle
Warranty Guide
Rev. 1
July 2012
Table of Contents
General Information
Dana Commercial Vehicle Warranty Guide ..... i
Dana Commercial Vehicle Warranty Manual... i
Other Important Resources........................... ii
Lubrication.................................................... ii
Warranty ....................................................... ii
General Repair & Service .............................. ii
Introduction
Effective Date ................................................ 1
Don’t Be Confused - Help is Available ........... 1
Pick Up and Delivery
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ......... 2
Construction
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ......... 4
Heavy Haul
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 6
Line Haul
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 7
Axle Model Family Warranty Coverage........ 8
Logging
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 9
Oil Field
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 12
Refuse
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) .......13
Table of Contents
Specialized Applications
School Bus.................................................. 15
Yard Tractor................................................ 15
Rescue Vehicle............................................ 15
Recreation Vehicle ...................................... 15
Fire Service ................................................. 16
Transit Coach.............................................. 16
Off-Highway................................................ 16
Industrial Equipment................................... 16
InterCity Bus ............................................... 16
Agriculture .................................................. 17
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 18
Dana Service / Aftermarket Parts
Warranty Coverage
Warranty..................................................... 19
Remedy....................................................... 19
Warranty Exclusions ................................... 19
Warranty Periods........................................ 19
Claims Procedure........................................ 20
Warranty Disclaimer ................................... 20
LIMITATION OF LIABILITY.......................... 20
Effective Date.............................................. 20
Service Support .......................................... 21
Governing Law............................................ 21
Mining
Warranty Coverage for Vehicles Meeting
Vocation Definitions and Application
Guidelines (For U.S. and Canada Only) ....... 11
July 2012, Rev. 1
Dana Service / Aftermarket Parts Warranty
Coverage - U.S. and Canada Only ...................22
Exceptions .................................................. 22
Definitions................................................... 23
Table of Contents
Notes .......................................................... 23
Extended Protection Plan Requirements,
Limitations, and Exclusions ........................24
Lubricant Specifications ..............................26
Drive Axle Lubricants.................................. 26
Steer Axle Lubricants.................................. 26
Driveline Lubricants .................................... 27
Steering Shaft Lubricants ........................... 27
Wheel End Lubricants ................................. 28
July 2012, Rev. 1
General Information
General Information
Knowing and understanding Dana warranty is the responsibility of the vehicle owner. It is also the responsibility of the selling
dealer to identify the Dana products in the vehicle and inform the purchaser of the warranty for those products, based on the
vehicle vocation at the time of sale.
The combined use of the Dana Commercial Vehicle Warranty Manual and the Dana Commercial Vehicle Warranty Guide expresses
Dana component time and mileage warranty coverages for the Dana products. Dana warranty training is also available to assist
dealers in understanding and identifying vocation coverage and warranty parameters. See your Dana Representative for details.
Dana Commercial Vehicle Warranty Guide
Dana component warranty is identified using the Dana Commercial Vehicle Warranty Guide. The Dana Commercial Vehicle
Warranty Guide explains Dana vocation definitions, component time and mileage limits per vocation, aftermarket component / part
warranties, and extended purchase warranty options.
How do I define my vocation coverage?
1. Review all the “Vocational Definitions” listed and select the one that most accurately describes the use and configuration of the vehicle.
2. Ensure your vehicle vocation is listed in the “Typical Vehicle Types” under the selected Vocational Definition.
General Information
3. Once the vocation is defined refer to the “Product Time and Mileage C
4. Identify the component in question using the product model number for the time and mileage coverage.
5. Refer to and understand any notes that pertain to a specific coverage (i.e. lube requirements).
6. If you cannot determine coverage, contact your Dana Representative or call the Dana Call Center at the time of sale
at 1-877-777-5360.
overage Per Vocation” section.
Dana Commercial Vehicle Warranty Manual
The Dana Commercial Vehicle Warranty Manual documents the specifics of Dana product warranty. This manual includes:
• Product Warranty Statements for Dana Commercial Vehicle Product Group of Dana
• Warranty terminology
• Warranty programs
• Claim procedures and claim information
• Important information regarding claim approval
• Component repair or replacement guidelines
• Labor hour guidelines
• Limits, exclusions, and requirements
• Other important resources
(SRTs)
July 2012, Rev. 1 i
General Information
Other Important Resources
Printed copies of this document are not controlled. Please refer to the electronic copy on www.dana.com for
up-to-date information.
For additional information on the below topics, see the below publications available on www.dana.com:
Lubrication
• Spicer Approved Lubricants, Rev. 1
• Spicer Product Lubrication Manual, Rev. 1
Warranty
• Extended Protection Plan Registration Form
• Dana Commercial Vehicle Warranty Guide (Time and Mileage, Vocational Definitions, Purchased Warranties)
General Repair & Service
• Axle Failure Analysis
• Seal Maintenance Guide
• Understanding Spur Gear Life
July 2012, Rev. 1 ii
Self-Service Guide
Introduction
Our experience in extended warranty coverage dates back to the mid 80’s. Since then, we have pioneered many new programs
designed to deliver warranties, which meet the demands of an ever-changing trucking industry.
From our first versions of the on/off-highway coverages, to our more recent vocational warranties, released in January 1997, customization and customer satisfaction, have always been our goals. The recently released warranties, covered in this Warranty
Guide, are no exception.
Moving to vocational warranties in 1997, was certainly a change from the way coverages were defined in the past. But, we considered the move as a means to significantly reduce incidents of misapplied products and customer disappointment. It has done
exactly that.
When first released, the vocational warranties were a fairly complete package, which allowed for many variations in coverage.
However, the introduction of new models and the resulting need to expand extended warranty coverages, have necessitated updates to this Dana Commercial Vehicle Warranty Guide.
Effective Date
Warranties listed in this guide are effective for vehicles placed in service after the first day for the month / year of this publication
month / year revision.
Self-Service Guide
Don’t Be Confused - Help is Available
We realize, there are many different warranties available. Manufacturers and suppliers have established coverages to suit their
specific products. Remembering all these guidelines, can be very difficult.
If, at any time, you have questions regarding Dana warranty coverages or model eligibility, contact the Dana Call Center
at 1-877-777-5360. A customer service coordinator will be glad to assist you in getting the answers you need.
For warranty limits, exclusions, and requirements see the Dana Commercial Vehicle Warranty Manual. Additional limits, exclusions
and requirements for the Extended Protection Plan are available within this guide.
See the Change Log a the end of this guide for detailed updates to both the Dana Commercial Vehicle Warranty Manual
e Dana Commercial Vehicle Warranty Guide. .
and th
July 2012, Rev. 1 1
Pick Up and Delivery
Pick Up and Delivery
• Pick up and delivery service within cities and/or suburban areas.
• Operation on road surfaces of concrete, asphalt and maintained gravel.
• Three (3) miles between starts/stops (typical).
• 100% load going /40% load return (typical).
• 40% load going / 100% load return.
Typical Vehicle Types
Beverage Truck Municipal Truck Stake Truck Step Van
Flatbed Truck Pickup and Delivery Tanker
Moving Van Refrigerated Truck Wrecker
Warranty Coverage for Vehicles Meeting Vocation Definitions and Application Guidelines
(For U.S. and Canada Only)
Pick Up and Delivery
Single Drive Axles S110, S130, S14-110,17060S,
19065T, 21065T, 22065T, 23082T,
26082T, 23082C, 26062C
(Note 3, 4)
S21-170, 23-190, S23-170, 26-190
(Note 2, 3, 4)
Tandem Drive Axles DS405(P) (Note 2, 3, 4) 2 Years / Unlimited Mileage
DSP41, DSH40-(P), D40-170, DSH44,
D46-170 (Note 2, 3, 4)
Non-Driving Steer Axles All Models
Wheel
Seal Standard Wheel Seal 2 years / 200,000 miles (320,000 km)
LMS and Preset 3 years / 350,000 miles (560,000 km)
2 Years / Unlimited Mileage
3 years / 350,000 miles (560,000 km)
3 years / 350,000
3 years / Unlimited Mileage
(Tie rod end limited to 1 year /
125,000 miles (200,000 km))
miles (560,000 km)
July 2012, Rev. 1 2
Pick Up and Delivery
Driveshafts All Models Contact OEM for Warranty Coverage
®
Hubs All Models (Note 1) 3 years / 350,000 miles (560,000 km)
LMS
Trailers w/ Approved
Semi-Fluid Lubricant (Note 1)
Tire Inflation and Monitor System
(TIMS)
Tire Pressure
Monitoring System (TPMS)
Tire Pressure Control System (TPCS)
Note 1: Requires Dana approved OEM installation procedures and lubes.
Note 2: Refer to “Extended Protection Plan Matrix” section on www.dana.com
Note 3: Driver controlled wheel differential lock options carry the same warranty as single reduction models.
Note 4: Use of non-genuine Dana Axle Housing Breather will void warranty for pinion, input, and output seals.
Note 5: EH-8E306A-T model restricted to “4x2 tractor only.’
Note 6: EH-6E606B-CD model for Low Profile use restricted to Step Van and GVW. See engineering approval.
All Models
All Models
All Models
5 years / 500,000 miles (800,000 km)
3
years / 300,000 miles (480,000 km)
3 years / Unlimited Mileage
1 year / Unlimited Mileage
July 2012, Rev. 1 3
Construction
Construction
• Movement of material to and from a job site.
• Or vehicles used in transfer / relocation on a maximum grade of 8%, typically greater than 10 miles per trip.
• 90% of loaded operation on road surfaces of concrete, asphalt, gravel, crushed rock or hard packed dirt and up to 10%
of loaded operation into sandy or muddy job sites. Vehicles operating less than 90%, refer to Specialized Applications
“Off-Highway” coverages.
Typical Vehicle Types
Asphalt Truck Dump Truck Mixer Tank Truck
Block Truck Flatbed Truck Roll-off Utility Truck
Concrete Pumper Landscape Truck Snowplow
Warranty Coverage for Vehicles Meeting Vocation Definitions and Application Guidelines
(For U.S. and Canada Only)
Single Drive Axles S14-110, 17060S, 19060S,
21065T, 22065T, 23082T, 23082C
(Note 3, 5)
S21-170, S23-170,S23-190, 23105S,
S25-170, S25-190, S26-190, S30-190
(Note 3, 5)
Tandem Drive Axles DS405(P) (Note 5) 2 Years / Unlimited Mileage
DSH40(P), DSH44-(P), D40-170, D50170, D46-170, D46-170H (Note 5)
D46-590P, DT463P, D52-590HP,
D52-190P, D45-590P, D60-190P,
D60-590P, D70-590P (Note 3, 5)
Non-Driving Steer Axles All Models 3 years / Unlimited Mileage (Tie rod end
2 Years / Unlimited Mileage
3 years / 350,000 miles (560,000 km)
3 years / Unlimited Mileage
2 Years / Unlimited Mileage
limited to 1 year / 125,000 miles
(200,000 km))
Construction
Wheel Seal Standard
LMS and Preset 3 years / 350,000 miles (560,000 km)
July 2012, Rev. 1 4
Wheel Seal 2 years / 200,000 miles (320,000 km)
Construction
Driveshafts All Models Contact OEM for Warranty Coverage
®
LMS
Hubs All Models (Note 1) 3 years / 350,000 miles (560,000 km)
Trailers w/ Approved
Semi-Fluid Lubricant (Note 1)
Tire Inflation and Monitor System
(TIMS)
Tire Pressure
Monitoring System (TPMS)
Tire Pressure Control System (TPCS) All Models 1 yea
Note 1: Requires Dana approved OEM installation procedures and lubes.
Note 2: With Approved Synthetic Lube, Without Approved Synthetic Lube, Warranty = 3 years/300,000 miles (480,000 km).
Note 3: Refer to “Extended Protection Plan Matrix” on www.dana.com
Note 4: Driver controlled wheel differential lock options carry the same warranty as single reduction models.
Note 5: Use of non-genuine Dana Axle Housing Breather will void warranty for pinion, input, and output seals.
All Models 3 years / 300,000 miles (480,000 km)
All Models 3 years / Unlimited Mileage
5 years / 500,000 miles (800,000 km)
r / Unlimited Mileage
July 2012, Rev. 1 5
Heavy Haul
Heavy Haul
• Movement of heavy equipment or materials at legal maximums or special permit loadings, typically at GCW in excess of
140,000 lbs.
• Operation on road surfaces of concrete, asphalt and maintained gravel.
• High horsepower engines and auxiliary gear boxes might be used.
• Vehicles may be equipped with two retarders.
• 100% load going and empty return.
Typical Vehicle Types
Equipment Hauling Lowboy Steel Hauling
Warranty Coverage for Vehicles Meeting Vocation Definitions and Application Guidelines
(For U.S. and Canada Only)
Tandem Drive Axles D46-170H, D50-170,
T69-170 (Note 2, 3, 4)
D60-590P,D70-590P, DT463P,
D46-590HP, D52-190P, D52-590P,
T78-190, T78-590, DTS521P
(Note 2, 3, 4)
Non-Driving Steer Axles All Models 2 years / Unlimited Mileage
Wheel Seal Standard Wheel Seal 2 years / 200,000 miles (320,000 km)
LMS and Preset 3 years / 350,000 miles (560,000 km)
Driveshafts MEO tcatnoCsledoM llA for Warranty Coverage
®
Hubs All Models (Note 1 )mk 000,065( selim 000,053 / sraey 3)
LMS
3 years / Unlimited Mileage
2 year/ Unlimited Mileage
(Tie rod end limited to 1 year /
125,000 miles (200,000 km))
Heavy Haul
Trailers w/ Approved
Semi-Fluid Lubricant (Note 1)
Tire Inflation and Monitor System
S)
(TIM
Tire Pressure
Monitoring System (TPMS)
Tire Pressure Control System (TPCS) All Models 1 year / Unlimited Mileage
Note 1: Requires Dana approved OEM installation procedures and lubes.
Note 2: Refer to “Extended Protection Plan Matrix” on www.dana.com
Note 3: Driver controlled wheel differential lock options carry the same warranty as single reduction models.
Note 4: Use of non-genuine Dana Axle Housing Breather will void warranty for pinion, input, and output seals.
July 2012, Rev. 1 6
All Models 3 years / Unlimited Mileage
5 years / 500,000 miles (800,000 km)
)mk 000,084( selim 000,003 / sraey 3sledoM llA
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