Sony ericsson GC79 Troubleshooting

roubleshooting

GPRS/Wireless LAN PC Card GC79

Screenshots may look slightly different in different operating systems.

ork top down in this trouble shooting guide and verify the things mentioned.

Introduction......................................................................................................................... 3

1.1 Quick Trouble Shooting Guide ..................................................................................... 3

2 References ................................................................................................................... 3

2 s

Sy tem requirement for installing GC79 ............................................................................ 4

2.1 Check that your laptop fulfills system requirement for installing GC79........................ 4

2 Laptop related problem................................................................................................. 4

3 s

In tallation .......................................................................................................................... 5

3.1 Check that three GC79 PS-SW components are installed........................................... 5

2 Check that operating system recognize GC79 PC card when inserted ....................... 6

3.3 Check that three hardware drivers are properly installed............................................. 7

3. .1 Check Sony Ericsson GC79 Wireless Modem and run diagnostic test............... 8

3. .2 Check Sony Ericsson Wireless WAN Adapter................................................... 12

3.3.3 Check Sony Ericsson 802.11b Wireless LAN Adapter...................................... 14

3. ree

4 Th ways to open the window Sony Ericsson Wireless Configuration Utility ......... 17

3. gn

5 Dia ostic test of Sony Ericsson 802.11b Wireless LAN Adapter ............................. 18

3.6 Use HyperTerminal to test AT-command ................................................................... 19

GPRS and CSD/HSCSD connection ............................................................................... 20

4.1 Check GPRS and CSD/HSCSD network subscription............................................... 20

2 Setup the Local Area Connection icon ....................................................................... 20

4.3 Can you connect to GPRS or CSD/HSCSD?............................................................. 21

4.4 Why can’t I send/receive SMS?.................................................................................. 24

4.5 Why can’t I send/receive Fax? ................................................................................... 25

5 ir

W eless LAN connection ................................................................................................. 26

5.1 What do I need to access corporate wireless LAN?................................................... 26

2 Clear the box Use Windows to configure my wireless network settings .................... 26

5.3 Can you connect to Wireless LAN?............................................................................ 28

5.4 Connectivity statistics for Sony Ericsson 802.11b Wireless LAN Adapter ................. 30

5.5 Check the link status between the GC79 and wireless network ................................ 31

5.6 Where can I set LEAP for the GC79 PC Card?.......................................................... 31

Generally connectivity problem and solution.................................................................... 32

6.1 Generally GSM, GPRS and CSD/HSCSD problem ................................................... 32

2 Generally Wireless LAN problem ............................................................................... 33

6.3 Suggested actions for improving signal strength........................................................ 34

6.4 GC79 Manager status log........................................................................................... 36

6.5 Why can’t I use Internet browser? .............................................................................. 37

6.6 Fault code table .......................................................................................................... 39

7 fo

In rmation about software and hardware version........................................................... 42

7.1 Check Firmware, Modem, Program and Driver version ............................................. 42

2 Check MAC-address, WLAN PC software- and WLAN Driver version ...................... 42

8 d

In ex ................................................................................................................................. 43

1 Introduction

1.1 Quick Trouble S

hooting Guide

PC card icon in system tray bar

, , Wireless LAN icon in system tray bar

1.2 References

When troubleshooting, please also see the documentation in the table below and

b site: http://www.sonyericsson.com Sony Ericsson we

support area..

D ocumentation Where to find it

GC79 User Guide In Windows environment locate the path

GC79 Quick Start Guide Comes with the GC79 PC-card

GC79 PC Card Help

In select Help | Help

Topics or Help | Help For This Window

and follow the link Global

to:

C:\Progr GC79 Manager

W your CD driver.

ackage

GC79 Manager

am Files \ Sony Ericsson \

:\Documents D

here C: are your hard driver and D: is

2 System requirement for i C79

nstalling G

2.1 Check that your laptop fulfills system requirement for installing GC79

• Before installing, make sure that your laptop is newly booted and no other programs are running. To restart your laptop, select in Windows environm

Start | Shutdow

• Check that you don’t have Ericsson Communications Suite GC75 (below

2.0.0) software installed on your laptop. In Windows environment select Start

| Control Panel | Add/Remov

ecessary to shut down these applications and uninstall the programs from

n your laptop before the GC79 Manager can be installed.

• install

Card slot 30 MB ram

Check that your laptop has at least the system requirements needed to and use GC79 PC Card. In Windows environment select My Computer | right click | click Properties in the menu. In the Gener System, Processor and Ram memory according to the following system requirements:

Pentium processor Windows 98SE, 2000 (SP2), XP or ME 32 bit type II PC

n | Restart.

e Programs. If it can be seen there, it is

al tab, check the

ent

L ptop

2.2 a related problem

The user perceived perform

• Applications and processes Many applications you insta starts. If you allow these applications to take control, you can end up with a situation where (unless you have sufficient memory installed) every other program slows down to be unusabl

•

Hardware (3V 5V slots supported)

•

Old BIOS, sometimes needs upgrade

•

Supported Operating System

• fering, overhead)

Application robustness (time-outs, buf

• Firewall is not setup in correct way

• When connecting to CSD/HSCSD som

from the radio waves dependin can sometimes also be seen if a mobile phone is close t

ance depends on the performance of your laptop such as:

ll decide that they should start-up when Windows

e laptop models can show disturbance

g upon their construction, the same problem

o the laptop.

3 Installation

.1 Check that three GC79 PS-SW components are installed

In Windows environment select Start | Control Panel | Add or Remove Programs to

open the window Add or Remove Programs, see below.

Read the following PC software components:

• Sony Ericsson 802.11b Wireless LAN Adapter

• Sony Ericsson GC79 Manager

• Sony Ericsson GC79 Wireless Modem Driver

Note: The installation of GC79 PC software wi

install the necessary PC software components.

ll be done three times to

3.2 Check that operating system recognize GC79 PC card when inserted

First ma e sure that GC79 PC software is installed, see below header 3.1 Check that three GC79 PC-SW components are installed.

When GC79 PC Card is fully inserted into the PC card slot, see pictur below, in usual Windows, a sound is heard indicating that the PC has recognized th

e new hardware.

If it is the first time that GC79 PC card is inserted into the PC card slot since the installation of GC79 Manager then after a few seconds a New Hardware dialog opens and the three hardware drivers for the GC79 are installed. If the hardware wizard asks for path to the drivers, simple select Browse and locate

e path to the GC79 CD, see the table below.

Component GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GPRS (GC75, GC75Net) driver on D:\Driver\Dri Win2000/XP Wireless LAN (bcmwl5.Inf) driver on Win2000/XP/ME Wireless LAN (bcmwl5a.Inf) driver on Win2000/XP/ME

fe er

In the above table D is re rred as your CD-driv

D:\Driver\Driver98

D:\Driver\DriverME

ver2k

D:\Wlan

Note: H iver installation is required for each PC-card slot. If you’re PC has t th ke place the first time the card is inser .

ardware dr more than one PC-card slo ted into each slot

is will ta

3.3 Check that three hardware drivers are properly installed

irst make sure that GC79 PC card is fully inserted into the slot and that the

C has recognised it, see below header 3.2 Check that operating system

cognize GC79 PC card when inserted.

o verify that the hardware drivers are properly installed there are two ways

T to check this:

1: In Windows environment select Start | Control Panel | System | Hardware Tab | Device Manager to open the window Device Manager, see below.

Click on header Modems and read the following Hardware Device:

Sony Ericsson GC79 Wireless Modem

Click on header Network adapters and read the following Hardware Devices:

If exclamations mark

Adapter Adapter

diagnostic te

2 Put the cursor over the PC-card

: corner of the screen, right-click, select Safely R window Safely Remove Hardware opens, make sure that Displa

enabled, see below.

device components is

Sony Ericsson Wireless WAN Adap r Sony Ericsson 802.11b Wireless LAN Adapter

in front of the Hard

header and what actions to take in Driver tab:

1.5 Check Sony Ericsson GC79 Wireless Modem and run

1.6 Check Sony Ericsson Wireless WAN

1.7 Check Sony Ericsson 802.11b Wireless LAN

ware Device see below

icon on system bar in the right

emove Hardware and

Read the following Hardware Devices:

Sony Ericsson GC79 Wireless Modem Sony Ericsson Wireless WAN Adapter Sony Ericsson 802.11b Wireless LAN Adapter

3.3.1 Check Sony Ericsson GC79 Wireless Modem and run diagnostic test

To get information of the installed hardware driver Sony Ericsson GC79 Wireless Modem there are three ways to open the window Sony Ericsson GC79 Wireless Modem Properties.

1: In the window Device Manager, below header Modems, Sony

Ericsson GC79 Wireless Modem should be present. If exclamations

mark actions to do.

in front of the Hardware Device see below Driver tab what

Mark Sony Ericsson GC79 Wireless Modem, right-click and select

2: Put the cursor over the PC-card corner of the screen, right-click, select Safely Remove Hardware and window Safely Remove Hardware opens, make sure that Display device components is enabled, see below.

Properties to open Sony Ericsson GC79 Wireless Modem Properties.

Properties to open window Sony Ericsson GC79 Wireless Modem Properties, see above.

Mark Sony Ericsson GC79 Wireless Mod

icon on system bar in the right

em and then click

3: Select Start | Control panel | Phone and Modem Options to open

the window Phone and Modem Options.

hen select Modem tab, mark Sony Ericsson GC79 Wireless

odem and click Properties to open Sony Ericsson GC79 Wireless

odem Properties.

• In General tab verify following:

- Device Status, read: This device is working properly, if not, select button Troubleshoot…

- Device Usage, read: Use this device (enable), if not, select Enable.

•

In Modem tab verify following:

- Maximum Port Speed is set to 115200 in the drop down list.

• In Diagnostics tab verify following:

m, read:

- Click button Query Mode Command Response

ATQ0V1E0 Success

ATI1 GC79 Rxx

: :

ATI2 Success ATI3 Success ATI4 Success ATI5 Success ATI6 Success ATI7 Success

The result of diagnostic test can also be found in a log file with name ModemLog_Sony Ericsson GC79 Wireless Modem Text Document. The file can be located if double-clicking on My computer icon at desktop and locating the path to C:\WINDOWS.

• I

n Advanced tab select Advanced Port Settings… and verify

following:

- Enable Use FIFO buffers (requires 16550 compatible UART)

- Receive Buffer, start with low and work upwards.

- Trans

mit Buffer, start with low and work upwards.

- COM Port Number, verify that drop down list have the same COM em tab besides the line Port. Port Number as can be read in Mod

• In r tab selec er Details… Drive t Driv and verify following:

- Below Driver Files read:

C:\WINDOWS\System32\DRIVERS\GC75.sys C:\WINDOWS\System32\drivers\Modem.sys

- If GC75.sys can not be found then select Update Driver…. The

Hardware Update Wizard dialog opens, select Install the software automatically (Recommended) or Install from a list or specific location (Advanced), click Next. Enable Don’t search. I

will choose the driver to install, click Next. Select Have Disk… Browse locate the path to the location on the CD,

below.

omponent GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GPRS (GC75, GC75Net) driver on Win2000/XP Wireless LAN (bcmwl5.Inf) driver D:\Wlan on Win2000/XP/ME Wireless LAN (bcmwl5a.Inf) driver D:\Wlan on Win2000/XP/ME

In the above table D is referred as your CD-driver

D:\Driver\Driver98

D:\Driver\DriverME

D:\Driver\Driver2k

- If the problem remains select Uninstall and then Update Driver… in

Driver tab.

• In Resources tab verify following:

see the table

- Conflicting device list, read: No conflicts.

3.3.2 Check Sony

Wireless WAN Adapter there are two ways to open the window

sson Wireless WA s.

1: ge Modems, Sony

Ericsson Wireless WAN Adapter

To get information of the installed hardware driver Sony Ericsson

Sony Eric N Adapter Propertie

In the window Device Mana r, below header

Ericsson Wireless WAN A

exclam Driver tab what actions to do

ations mark

d present. If

apter should be

in front of the Hardware Device see below

Mark Sony Ericsson Wireless WAN Adapter, right-click and select Properties to open window Sony Ericsson Wireless WAN

Adapter Properties, see above.

Mark Sony Ericsson Wireless WAN Adapter and then click Properties to open Sony Ericsson Wireless WAN Adapter Properties.

icon on system bar in the right

• In General tab verify following:

- Device Status, read: This device is working properly, if not, select

button Troubleshoot…

- Device Usage, read: Use this device (enable), if not, select

Enable.

• In

Driver tab verify following:

Select Driver Details.., below Driver Files read:

C:\WINDOWS\System32\DRIVERS\GC75Net.sys

- If GC75Net.sys can not be found then select Update Driver…. The

Hardware Update Wizard dialog opens, select Install the software automatically (Recommended) or Install from a list or specific location (Advanced), click Next. Enable Don’t search. I will choose

the driver to install, click Next. Select Have Disk… | Browse locate the path to the location on the CD, see the table below.

Component GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GWPRS (GC75, GC75Net) driver on D:\Driver\Driver2k

in2000/XP ireless LAN (bcmwl5.Inf) driver W

n Win2000/XP/ME

Wireless LAN (bcmwl5a.Inf) driver

ed as your CD-driver

In the above table D is referr

on Win2000/XP/ME

D:\Driver\Driver98

:\Driver\DriverME

D:\Wlan

- If the problem remains select Uninstall and then Update Driver… in

Driver tab.

3.3.3 Check Sony Ericsson 802.11b Wireless LAN Adapter

To get information of the installed hardware driver Sony Ericsson

802.11b Wireless LAN Adapter there are two ways to open the window Sony Ericsson 802.11b Wireless LAN Adapter Properties.

1: In the window Device Manager, below header Modems, Sony

Ericsson 802.11b Wireless LAN Adapter should be present. If

exclamations mark Driver tab what actions to do.

in front of the Hardware Device see below

Mark Son and select Wireless LAN Adapter Pro erties, see abov

2: cursor over the PC-card lic e Hardware and fely Remove Hardware opens, make sure that Display le elow.

on 802.11b Wireless LAN Adapter

Put the corner of the screen, right-c window Sa

device components is enab d, see b

Mark Sony Ericsson 802.11b Wireless LAN Adapter and then c Properties to open Sony Ericss

Properties.

y Ericsson 802.11b ter, right-click

Properties to open n 802.11b

Wireless LAN Adap

window Sony Ericsso

p e.

k, select Safely Remov

icon on system bar in the right

lick

• In General tab verify following:

• In Advanced tab verify following below header Property:

• In Driver tab select Driver Details… and verify following:

- Device Status, read: This device is working properly, if not, select

button Troubleshoot…

- Device Usage, read: Use this device (ena

ble), if not, select Enable.

- Below Driver Files read:

C:\WINDOWS\System32\DRIVERS\BCMWL5.sys

- If BCMWL5.sys can not be found then select Update Driver…. The

Hardware Update Wizard dialog opens, select Install the software automatically (Recommended) or Install from a list or specific

location (Advanced), click Next. Enable Don’t search. I will choose the driver to install, click Next. Select Have Disk… | Browse locate the path to the location on the CD, see the table below.

Component GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GPRS (GC75, GC75Net) driver on Win2000/XP Wireless LAN (bcmwl5.Inf) driver on Win2000/XP/ME Wonireless LAN (bcmwl5a.Inf) driver

Win2000/XP/ME

In the above table D is referred as your CD-driver

- If the problem remains select Unin

D:\Driver\Driver98

D:\Driver\DriverME

D:\Driver\Driver2k

D:\Wlan

stall and then Update Driver… in

Driver tab.

• In Resources tab verify following:

- Conflicting device list, read: No conflicts.

3.4 Three ways to open the window Sony Ericsson Wireless Configuration Utility

1: At syst in the right corner, em tray bar select one of those , right-cli m en the window Sony

Ericsson Wireless Configuration Utility.

Sony Er

ck and select Open Utility fro the menu to op

icsson Wireless Configuration Utility

, icons,

3: In GC79 Manager Select the Telephony Settings select Telephony Settings, the GC79 Manager window will then look like below:

2: In Windows environment select Start | Control Panel | Sony Ericsson

Wireless Utility icon to open the window Sony Ericsson Wireless Configuration Utility.

icon or in View menu

Below header Wireless mark 802.11and click the button Launch the

Wireless Control Panel and the window Sony Ericsson Wireless Configuration Utility will open.

3.5 Diagnostic test of Sony Ericsson 802.11b Wireless LAN Adapter

See below header 3.4 Three ways to open the window ony Ericsson Wireless Configuration Utility.

In the window Sony Ericsson Wireless Configuration Utility below the Diagnostics tab a simple diagnostic test LAN Adapter can be done by clicking the Run button, if the test is successful all parts should get Passed.

of Sony Ericsson 802.11b Wireless

Note: Your Network connection is lost when you run the diagnostics. When the test run is o ver, your network connection is automatically re-established.

3.6 Use HyperTerminal to test AT-command

Open Hyper Terminal by selecting:

tart | AS ll Programs | Accessories | Communications |

w in point 1 below.

indow

HyperTerminal, se

1: Write the name of your test, click OK. Select the COM-port that Sony Ericsson GC79 Wireless Modem is connected to. To get the COM-port number, see below header

3.3.1 Check Sony Ericsson GC79

Wireless Modem and run diagnostic test in Modem tab.

3 Select 115200 kbps in drop menu. Verify that all settings are the same as

above, then click Apply and OK.

Type your AT-command. In this case Press enter to execute the at “At+cgmr” is typed to verify GC79 command. firmware.

4 GPRS and CSD/HSCSD connection

4.1 C ub

heck GPRS and CSD/HSCSD network s scription

Contact your Netw

for the services you wish to use GSM/GPRS, CSD/HSCSD and SMS.

Note: Some GPRS subscriptions are only enabled for GPRS WAP, which will not be adequate. You must be GPRS internet enabled. For international use, you will also need to check the GPRS roaming agreement with your Operator.

Also make sure that you are having correct parameters for connecting to the Network Operator, following parameters you need:

For GSM/GPRS:

- APN (Access Point Name) address DNS (Domain ame S rver) a

- N e ddress, if required (in most networks this is server ssigned)

User ID and password, if requir

- ed (these are often left blank)

- Quality of service parameters, if required (in most networks you do not ne to cha ge thes )

n e

For CSD/HSCSD:

- Dial-in telephone number

- User ID and password

- IP and DNS numbers (in most networks these are assigned automatically)

- Preferred connection speed for HSCSD. If in doubt, start at 9600 and work upwards.

- Connection method: Analogue, ISDN, V110 or ISDN V120

ork Operator and make sure your subscription is enabled

4.2 Setup the Local Area Connection icon

The Local Area Connection con in system tray bar can be enabled to be le e he ne During data transmission the Local Area

ft in th tray w n con cted.

Connection icon will look like this

icon to be left in the tray, select Start | Control Panel | Network

Connections to open the window Network Connections, mark Sony Ericsson Wireless WAN Adapter or Sony Ericsson 802.11b Wireless LAN Adapter, see below.

Right-click, to open the menu, select Properties to open the window Local Area Connection Properties and enable Show icon in notification area when connected and click OK.

icon. To enable Local Area Connection

4.3 Can you connect to GPRS or CSD/HSCSD?

To verify your connectivity select: Start | All Programs | Sony Ericsson | GC79 Manager or simple click on the GC79 Manager icon

desktop if it is present, (that options could be enabled during installation of GC79 Manager).

To test the Network connectivity the radio could be turned on and off, by selecting File | Turn GSM/GPRS Radio Off or File | Turn GSM/GPRS Radio On.

he GC79 MT anager Status screen will show similar to those pictures:

1: In File menu verify that the radio is turned on by reading Turn dio is turned on the ard will start searching for GSM and GPRS networks:

GC79 PC c

GSM/GPRS Radio Off in the menu. When ra

GC79 Manager Status view

at the

ted

79 has

2: After a few seconds, it attaches to the GSM network that’s suppor

by your subscription, the signal strength is showed as green bars. As

the green triangle above the signal strength is still missing GC

not yet verified if GPRS internet subscription is enabled:

System tray bar view

GC79 Manage

r Status view

System tray bar view

3: After another few seconds, if GPRS internet is en

subscription, GC79 finally attaches to GPRS netw

seen as the green triangle above the signal strength.

abled in your GPRS

ork, which can be

GC79 Manager Status view

For inte

nt with your operator. A connection has not yet been made

agreeme

rnational use, you will also need to check the GPRS roaming

and therefore the Local Area Connection

crossed out.

4: When clicking the Connect button the GC79 Manager starts to

Initializing the opdown menu, as can

selected connection from the dr

be seen below.

GC79 Manager Status view

System tray bar view

icon at system bar is

System tray bar view

5: When connected the Local Area Connection icon

disappears as can be seen below.

GC79 Manager Status view

at system bar

To set up the Local Area Connection

icon in system tray to be left

in the tray when connected so it will look like transmission, see below header 4.2 Setup the Local Area Connection icon.

ee also below head er:

6 Generally connectivity problem and solution

System tray bar view

icon this during data

4.4 Why c t I

In GC79 s Menu Service Centre Phone number r Telep

SMS Service Centre and verify with your Network Operator that you have typed correct SMS service centre number in the white box (see picture), click Apply.

an’ send/receive SMS?

Manager select from the Message o hony Settings icon

, below header Phone Numbers, mark

l strength

See also below header: 6 Gener lly connectivity problem and solution

To send and receive SMS the GC79 icon at system bar must indicate signa

to GSM network and look like similar to those two icons:

The GC79 has GSM service and indicates signal strength of

5 out of

5 bars. SMS may b

ubscription. GPRS is not yet available. s

The GC79 has GSM and GPRS service and indicates signal strength

f 5 out of 5 bars. SMS may be used, provided this is supported by

e subscription.

e used, provided this is supported by the

4.5 Why can’t I send/receive Fax?

Verify in GC79 Manager – Status screen in the left side that you are not connected to CSD/HSCSD, as fax protocol requires an own dedicated line.

for Fax are setu

Verify that the settings below header Divert Calls for Fax and Restrict Calls

p in correct way, see below.

See also below header: 6 Generally connectivity problem and solution

Instruction for setting up a fax and send it:

Select Start | Settings | Control panel | Fax

In Dialog box “Fax properties” and in User Information fill in at least your full

nam a

e nd fax number that the copy should be sent to. Under Advanced options sfully shows, Fax properties.

2. ake sure that GC79 manger is running with out CSD/HSCSD session

M connect

3. In t e to fax Sele the fax hen press ok.

4. Send Fax Wizard open, s and fax number select NEXT-> NEXT -> NEXT ->FI sent to fax.

To send and receive fax the GC79 icon at system bar must indicate a signal

•

strength to GSM network and look like similar to those two icons:

select Add a fax. The text The fax printer was created succes

press button ok. Finish with pressing ok in

ed.

h ol that you are working into with the document that should be sent to

ct File -> Print. At Printer name use the head up display too select

that was defined. T

elect next. At To, fill in the name on the recipient

The GC79 has GSM service and indicates signal strength of 5 out of

5 bars. Fax may be used, but not with CSD/HSCSD connected. GPRS is not yet available.

The GC79 has GSM and GPRS service and indicates signal strength

of 5 out of 5 bars. Fax may be used, but not with CSD/HSCSD connected.

icon

NISH. The copy is now

5 Wireless LAN connection

5.1 What d

To access a corporate wireless LAN, you must have the appropriate access and log on rights.

o I need to access corporate wireless LAN?

5.2 Clear the box Use Windows to configure my wireless network settings

The reason for clearing the box Use Windows to configure my wireless network settings is to simplify and to give a better overview of the Wireless

Networks settings and to make the window Sony Ericsson Wireless Configuration Utility to control all settings that can be associated to

Wireless Networks. This operation can be done both in the window Sony Ericsson Wireless

Configuration Utility and in the Windows environment in the window Wireless Network Connections Properties. Both ways are describing

below.

1: See below header 3.4 Three ways to o

Ericsson Wireless Configuration Utility.

pen the window Sony

Clear the box Use Windows to configure my wireless network settings and click Apply. After clicking Apply the Wireless Network

tab will change view to look like as the window above, then click OK.

2: In Windows environment Connections to open win

select Start | Control Panel | Network

dow Network Connections.

Mark the con

nection icon

or with name

Sony Ericsson

802.11b Wireless LAN-Adapter, right click, select Properties from

the menu. The window Wireless Network Connections Propert opens and look like as below.

Select the Wireless Networks tab and clear the box Use Windows to

configure my wireless network settings, and then click OK

ies

5.3 C n yo con

a u nect to Wireless LAN?

To verify your connectivity select:

GC79 Manager or simple click on the GC79 Manager icon desktop, if it is present, (that options could be enabled during installation of GC79 Manager).

The GC79 Manager Status screen will show similar to those pictures:

1: When wireless radio is disabled the GC79 Manager Status screen in the right side will look like this:

Start | All Programs | Sony Ericsson |

GC79 Manager Status view

at the

System tray bar view

2: The radio could be turned off / on, by selecting File | Turn 802.11 Radio Off / File | Turn 802.11 Radio On or Disable / Enable in the right side of GC79 Manager Status screen or right click the

and selecting Disable Radio / Enable Radio. The GC79 will then trying to establish an initial connection the wireless network, see .

to below

GC79 Manager Status view

icon

System tray bar view

3: Before connecting to the wireless LA

3.4 Three ways to open the windo

N network, see below header

w Sony Ericsson Wireless

Configuration Utility and below the header 5.2 Clear the box Use

Windows to configure my wireless network settin s.

In the Wire the window Advanced and then select the preferred Network to

access (2), click button Close. Click the button Refresh (3).

less Networks tab (1) select the button Advanced to open

le Networks list in Sony Ericsson Wireless Configuration Utility window bel

If access points or other laptops with wireless LAN are nearby your

laptop following figures will appear in the Availab

Wireless tab:

Access point nearby your laptop.

Other laptop or your own laptop nearby your laptop with

WLAN.

To connect to the preferred wireless network, simple double-click on

icon in the system tray bar to open Connect to Wireless Network window, mark the preferred network and click button Connect, see below.

There might be two different figures showing the connectivity

depending if access point or other laptop are nearby your laptop:

Your laptop connected to access point. Your laptop connected to other laptop or your own with

WLAN.

4: When GC79 attaches to the wireless network the wireless ar.

mproving

signal strength.

turn to green in GC79 Manger Status screen and in system tray b The degree to which this icon is green indicates the signal strength; see below and below header 6.3 Suggested actions for i

GC79 Manager Status view

icon w

ill

To set up the Local Area Connection in the tray when connected so it will look like

transmission, see below header 4.2 Setup the Local Area Connection icon.

See also below header:

5 Wireless LAN connection

6.6 F

Modem not responding Check the radio is turned on, see below

Dial-Up Fails Try to connect again

ault code table

GC79 Manager, General Solution Grey menu A grey menu option in the software

applications indicates a function that is temporarily unavailable, for example due to subscription or due to a certain setting which has not been turned on.

header 3.3.1 Check Sony Ericsson GC79

Wireless Modem and run diagnostic test

SIM CARD Errors Solution

Codes do not match n you want to change a secu ty code (for

PIN blocked/PIN2 blocked You have entered your PIN or PIN2

PUK blocked – Contact operator You have entered your personal unblocking

ireless LAN error messages Solution

Wrong PIN/PIN2 You have entered your PIN or PIN2

Medium cable disconnected A number of possible causes:

Windows Error codes: Solution Win98

Error 619: The port is disconnected

Error 629: The port was disconnected by the remote machine during dial-up

Error 630: The port was disconnected due to hardware failure during dial-up

incorrectly. Enter the correct PIN or PIN2 and click ok. See below header 1.2 References to find the requested information.

See below header 1.2 References to

key code (PUK) incorrectly 10 times in succession. Contact your network operator or service provider.

The network transmission has been interrupted. Contact the Network Administrator.

Whe ri

ple your PIN) you have to c

exam onfirm the new code by entering it again. This error occurs when the two codes, which you have entered, do not match.

find the requested information.

incorrectly three times in succession. To Unblock see GC79 User Guide.

find the requested information.

You have moved out of range of the wireless LAN signal. Move back closer to the hotspot.

The reless LAN is switched off. Right-click

icon and select Enable Radio.

the

An ISDN mode (V110 or V120) has been selected when creating a connection, but is not supported by the network. Select Analogue mode when creating the connection in connection wizard. Telephony settings are set to pulse dialing, change to tone dialing.

Check the dialing settings for the current location: (In Control Panel | Phone and Modem Option | Dialing Rules | Location | Edit) and change the Dial using setting to tone, or (if pulse is necessity), create a new location called GC79 anywhere and set the dialing to Tone. GC79 anywhere location should then be used whenever you use the GC79. A dial-up networking connection is already connected. Close the connected dial-up and try again.

Error 645:

GPRS, HS

Internal authentication error during dial-up

See below header 1.2 References to

Error 650: The Remote A

uring dial-up

d ECrror 678:

omputer you are dialing is not responding

during dial-up

Error 720: No PPP control protocols configured during dial-up

Win2000: Error 619: The port is disconnected tion, but is not

Error 678:

omputer you are dialing is not responding

uring dial-up

Error 691: Access denied user name and password incorrect on the domain during dial-up Error 718: The card was unable t remote ser

All windows operating system: Error 734: The PPP link control protocol was terminated during dial-up

Error 678: Computer you are dialing is not responding during dial-up

ccess server is not responding

o dial during dial-up

Incorrect APN or CID selected for Network. Modify your dial-up connection, see Create a

that the APN file contains the name access point your network operator is us See the support section on

www.SonyEricsson.com

network operator APN:s.

find the requested information. Incorrect User ID and/or password. Re enters correctly.

Either service is not supported by SIM (usually for CSD/HSCSD) or the computer is not answering. 1: Check SIM settings with your servic provider if necessary. 2: Make sure that the server you are dialing is OK. 3: Make sure that Analogue mode has not been selected with 57.6 kbps data rate (V110 or V120 mode must be selected a supported by the network) The service is not suppor usually appears when you are trying to connect to GPRS internet. Conta provider to enable GPRS Internet acc SIM card.

An ISDN mode (V110 or V120) has been selected when creating a connec supported by the network. Select Analogue mode when creating the connection in connection wizard. Either service is no for CSD/HSCSD) or the computer is not answering. 1: Check S provider if necessary. 2: Make sure that the server you are dialing is OK.

: Make sure that Analogue mode has not

3 been selected with 57.6 kbps data rate (V110 or V120 mode must be selec supported by the network) The domain name entry is incorrect. Correct the domain name entry or delete if n required. This error indicates a PPP conversation started, but it was terminated because the

appropriate time. This can be caused by poor line quality or a problem with the server (ISP). This error can occur when your modem ha connected to the ISP and has sent a username and password, but there is no response from the server. Wait a few mi and try again.

The APN entry is incorre

r the connection is lost whilst dialing.

o See the support section on

www.Sony

Network Operator APN. Either service is not supported by SIM (usually for CSD/HSCSD) or the computer is not answering. 1: Check SIM settings with your service provider if necessary. 2: Make sure that the server yo OK. 3: Make sure that Analogue mode has not been sel (V110 or V120 mode must be selected and

CSD or CSD connection. Make sure

site for a full list of

ted by the SIM,

t supported by SIM (usually

IM settings with your service

ver did not respond within

ct, the signal is weak

Ericsson.com

ected with 57.6 kbps data rate

site for a list of

of the

ing.

ct service

ess in

ted and

nutes

u are dialing is

Generally problem that makes the connectio

Invalid APN

Invalid User name or password on in the

Invalid profile

Connection failed or disconnected from the etwork problem

Temporary network problem

Access to network not allowed or Service not supported

SIM is invalid for GPRS service and request the

rvice provider to get your

network / N

Roaming not allowed Contact your se

supported by the network)

n to fail:

The APN entry is incorrect, the signal is weak or the connection is lost whilst dialing. See the support section on www.SonyEricsson.com site for a list of network operator APN:s or contact your service provider. Choose to modify your connecti Connection Wizard. Go to the User ID screen and re ent given to you by your service provider. If you were not supplied with user Name and Password leave the field blank. If the prob remains con Your service provider doesn’t recognize you. Check the setting you have enter your connection. If you still get the error contact your service provider and check that

subscription and the setting you should ente to create a connection. You couldn’t connect to the ne have been disconnected from the network Wait a few minutes and try again. If the problem persists contact your service provide This error indicates a PPP conversation

tarted, buts re appropriate time. This can be caused by po line quality or a problem with the server (ISP). This error can occur when your modem has connected to the ISP and has sent user and password, but th the server. Wait a few minutes and try again. If the problem continues please contact y service prov Your service provider is not allowing you to access their network. Che have entered in the wizard to create the connect your service provider and check that you have the required subscription activated for your SIM. Contact your service provider GPRS internet subscription is activate your SIM.

roaming activated.

er the User Name and Password

lem

tact again your service provider.

ed to create

twork or you

it was terminated because the

mote server did not respond within an

name

ere is no response from

our

ider.

ck the setting you

ion. If you still get the error contact

d for

uyou have the GPRS internet enabled on yo

r r

7 Information about software and hardware version

7.1 Check Fi m and Driver version

In GC79 Manager: 1: Select: Help | About GC79 Man Manager, read the requested in

2: Select: View | GC79 Manager I Manager Information, read the r

rmware, Modem, Progra

ager to open window About GC79

formation.

nformation to open window GC79 equested information.

7.2 Check MAC-address, WLAN PC s Driver version

See below header 1.8 Three ways to o Wireless Configuration Utility. In the

information.

Note: The MAC-address is individual for

oftware- and WLAN

pen the window Sony Ericsson

Information tab, read the requested

the GC79 PC-card.

8 Index

Access point, 29, 33 Access Point Name, 20 All windows operating system, 40 APN, 20, 32, 40, 4 AT-comm BCMWL5.sys, 15 CSD/HSCSD, 4, 20, 21, 25, 32, 34, 37, 40

Diagnos Disable, 28, 33, 37 Disable Radio, 28, 33, 37

DNS, 20 Domain Name Server, 20

Driver tab, 7, 8, 11, 12, 13, 14, 15, 16 Enable, 9, 10, 11, 13, 15, 16, 28, 35, 39 Enable Radio, 35, 39

Fax, 25

GC75.sys, 11 GC75Net.sys, 13 GC79 Manager, 3, 4, 6, 17, 21, 22, 23, 24, 25, 28, 30, 32, 33, 34, 35, 37, 39, 42 GC79 Manager icon, 21, 28 GC79 Manager_Log.txt, 36

GC79 PC Card Help, 3 GC79 Quick Start Guide, 3 GC79 User Guide, 3, 39 GPRS, 1, 6, 11, 13, 16, 20, 21, 22, 24, 25, 28, 32, 34, 35, 37, 40, 41 GPRS internet, 20 Hardware Device, 7, 8, 12, 14 Hyper Te Internet ISDN, 20, 32, 39, 40 Local Area Connection, 20, 22, 23, 30, 37, 38 Modem.sys, 11 passw Quick Tr ble Shooting Guide, 2, 3 Safely Remove H

Show icon in notif

signal strength, 21

SIM CAR

SMS, 20, 24, 35

SMS ser ce cent

Sony Ericsson Wireless Configuration Utility, 17, 26 Sony Ericsson 802.11b Wireless LAN Adapter, 5, 7, 14, 18, 30 Sony Ericsson GC79 Manager, 5 Sony Ericsson GC79 Wireless Modem, 5, 7, 8, 9, 10, 39 Sony Ericsson GC79 Wireless Modem Driver, 5 Sony Ericsson GC79 Wireless WAN Adapter, 12 Sony Ericsson Wireless Configuration Utility, 17, 18, 26, 29 Sony Ericsson Wireless WAN Adapter, 7, 12

status log, 36 TCP/IP, 37, 38 Telephony Settings, 17, 24

Turn 802.11 Radio on, 35 Turn 802.11 Radio off, 37 Turn 802.11 Radio On, 28 Turn GSM/GPRS Radio On, 21, 28

User ID,

Win2000 6, 11, 13, 16, 40 Win98, 6

Windows onment, 3, 4, 5, 7, 17, 26, 27, 37, 38

Window , 39 Wireless LAN error messages, 39

Wireless Networks tab, 27, 29 wireless radio, 28 Wizard, 11, 13, 15, 25, 32, 41

and, 2, 19

tics tab, 10, 18

rminal, 19

Explorer, 37

ord, 20, 40, 41

D Errors, 39

vi re number, 24

20, 40, 41 , , 11, 13, 16, 39 envir

s Error codes

ardware, 7, 8, 12, 14 ication area when, 20

, 22, 23, 24, 25, 30, 31, 32, 34, 35, 36, 38

Sony ericsson GC79 Troubleshooting

Specifications and Main Features

Frequently Asked Questions

User Manual