Sony ericsson GC79 Troubleshooting

roubleshooting

GPRS/Wireless LAN PC Card GC79

Screenshots may look slightly different in different operating systems.

ork top down in this trouble shooting guide and verify the things mentioned.

Introduction......................................................................................................................... 3

1.1 Quick Trouble Shooting Guide ..................................................................................... 3

2 References ................................................................................................................... 3

2 s

Sy tem requirement for installing GC79 ............................................................................ 4

2.1 Check that your laptop fulfills system requirement for installing GC79........................ 4

2 Laptop related problem................................................................................................. 4

3 s

In tallation .......................................................................................................................... 5

3.1 Check that three GC79 PS-SW components are installed........................................... 5

2 Check that operating system recognize GC79 PC card when inserted ....................... 6

3.3 Check that three hardware drivers are properly installed............................................. 7

3. .1 Check Sony Ericsson GC79 Wireless Modem and run diagnostic test............... 8

3. .2 Check Sony Ericsson Wireless WAN Adapter................................................... 12

3.3.3 Check Sony Ericsson 802.11b Wireless LAN Adapter...................................... 14

3. ree

4 Th ways to open the window Sony Ericsson Wireless Configuration Utility ......... 17

3. gn

5 Dia ostic test of Sony Ericsson 802.11b Wireless LAN Adapter ............................. 18

3.6 Use HyperTerminal to test AT-command ................................................................... 19

GPRS and CSD/HSCSD connection ............................................................................... 20

4.1 Check GPRS and CSD/HSCSD network subscription............................................... 20

2 Setup the Local Area Connection icon ....................................................................... 20

4.3 Can you connect to GPRS or CSD/HSCSD?............................................................. 21

4.4 Why can’t I send/receive SMS?.................................................................................. 24

4.5 Why can’t I send/receive Fax? ................................................................................... 25

5 ir

W eless LAN connection ................................................................................................. 26

5.1 What do I need to access corporate wireless LAN?................................................... 26

2 Clear the box Use Windows to configure my wireless network settings .................... 26

5.3 Can you connect to Wireless LAN?............................................................................ 28

5.4 Connectivity statistics for Sony Ericsson 802.11b Wireless LAN Adapter ................. 30

5.5 Check the link status between the GC79 and wireless network ................................ 31

5.6 Where can I set LEAP for the GC79 PC Card?.......................................................... 31

Generally connectivity problem and solution.................................................................... 32

6.1 Generally GSM, GPRS and CSD/HSCSD problem ................................................... 32

2 Generally Wireless LAN problem ............................................................................... 33

6.3 Suggested actions for improving signal strength........................................................ 34

6.4 GC79 Manager status log........................................................................................... 36

6.5 Why can’t I use Internet browser? .............................................................................. 37

6.6 Fault code table .......................................................................................................... 39

7 fo

In rmation about software and hardware version........................................................... 42

7.1 Check Firmware, Modem, Program and Driver version ............................................. 42

2 Check MAC-address, WLAN PC software- and WLAN Driver version ...................... 42

8 d

In ex ................................................................................................................................. 43

1 Introduction

1.1 Quick Trouble S

hooting Guide

PC card icon in system tray bar

, , Wireless LAN icon in system tray bar

1.2 References

When troubleshooting, please also see the documentation in the table below and

b site: http://www.sonyericsson.com Sony Ericsson we

support area..

D ocumentation Where to find it

GC79 User Guide In Windows environment locate the path

GC79 Quick Start Guide Comes with the GC79 PC-card

GC79 PC Card Help

In select Help | Help

Topics or Help | Help For This Window

and follow the link Global

to:

C:\Progr GC79 Manager

W your CD driver.

ackage

GC79 Manager

am Files \ Sony Ericsson \

:\Documents D

here C: are your hard driver and D: is

2 System requirement for i C79

nstalling G

2.1 Check that your laptop fulfills system requirement for installing GC79

• Before installing, make sure that your laptop is newly booted and no other programs are running. To restart your laptop, select in Windows environm

Start | Shutdow

• Check that you don’t have Ericsson Communications Suite GC75 (below

2.0.0) software installed on your laptop. In Windows environment select Start

| Control Panel | Add/Remov

ecessary to shut down these applications and uninstall the programs from

n your laptop before the GC79 Manager can be installed.

• install

Card slot 30 MB ram

Check that your laptop has at least the system requirements needed to and use GC79 PC Card. In Windows environment select My Computer | right click | click Properties in the menu. In the Gener System, Processor and Ram memory according to the following system requirements:

Pentium processor Windows 98SE, 2000 (SP2), XP or ME 32 bit type II PC

n | Restart.

e Programs. If it can be seen there, it is

al tab, check the

ent

L ptop

2.2 a related problem

The user perceived perform

• Applications and processes Many applications you insta starts. If you allow these applications to take control, you can end up with a situation where (unless you have sufficient memory installed) every other program slows down to be unusabl

•

Hardware (3V 5V slots supported)

•

Old BIOS, sometimes needs upgrade

•

Supported Operating System

• fering, overhead)

Application robustness (time-outs, buf

• Firewall is not setup in correct way

• When connecting to CSD/HSCSD som

from the radio waves dependin can sometimes also be seen if a mobile phone is close t

ance depends on the performance of your laptop such as:

ll decide that they should start-up when Windows

e laptop models can show disturbance

g upon their construction, the same problem

o the laptop.

3 Installation

.1 Check that three GC79 PS-SW components are installed

In Windows environment select Start | Control Panel | Add or Remove Programs to

open the window Add or Remove Programs, see below.

Read the following PC software components:

• Sony Ericsson 802.11b Wireless LAN Adapter

• Sony Ericsson GC79 Manager

• Sony Ericsson GC79 Wireless Modem Driver

Note: The installation of GC79 PC software wi

install the necessary PC software components.

ll be done three times to

3.2 Check that operating system recognize GC79 PC card when inserted

First ma e sure that GC79 PC software is installed, see below header 3.1 Check that three GC79 PC-SW components are installed.

When GC79 PC Card is fully inserted into the PC card slot, see pictur below, in usual Windows, a sound is heard indicating that the PC has recognized th

e new hardware.

If it is the first time that GC79 PC card is inserted into the PC card slot since the installation of GC79 Manager then after a few seconds a New Hardware dialog opens and the three hardware drivers for the GC79 are installed. If the hardware wizard asks for path to the drivers, simple select Browse and locate

e path to the GC79 CD, see the table below.

Component GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GPRS (GC75, GC75Net) driver on D:\Driver\Dri Win2000/XP Wireless LAN (bcmwl5.Inf) driver on Win2000/XP/ME Wireless LAN (bcmwl5a.Inf) driver on Win2000/XP/ME

fe er

In the above table D is re rred as your CD-driv

D:\Driver\Driver98

D:\Driver\DriverME

ver2k

D:\Wlan

Note: H iver installation is required for each PC-card slot. If you’re PC has t th ke place the first time the card is inser .

ardware dr more than one PC-card slo ted into each slot

is will ta

3.3 Check that three hardware drivers are properly installed

irst make sure that GC79 PC card is fully inserted into the slot and that the

C has recognised it, see below header 3.2 Check that operating system

cognize GC79 PC card when inserted.

o verify that the hardware drivers are properly installed there are two ways

T to check this:

1: In Windows environment select Start | Control Panel | System | Hardware Tab | Device Manager to open the window Device Manager, see below.

Click on header Modems and read the following Hardware Device:

Sony Ericsson GC79 Wireless Modem

Click on header Network adapters and read the following Hardware Devices:

If exclamations mark

Adapter Adapter

diagnostic te

2 Put the cursor over the PC-card

: corner of the screen, right-click, select Safely R window Safely Remove Hardware opens, make sure that Displa

enabled, see below.

device components is

Sony Ericsson Wireless WAN Adap r Sony Ericsson 802.11b Wireless LAN Adapter

in front of the Hard

header and what actions to take in Driver tab:

1.5 Check Sony Ericsson GC79 Wireless Modem and run

1.6 Check Sony Ericsson Wireless WAN

1.7 Check Sony Ericsson 802.11b Wireless LAN

ware Device see below

icon on system bar in the right

emove Hardware and

Read the following Hardware Devices:

Sony Ericsson GC79 Wireless Modem Sony Ericsson Wireless WAN Adapter Sony Ericsson 802.11b Wireless LAN Adapter

3.3.1 Check Sony Ericsson GC79 Wireless Modem and run diagnostic test

To get information of the installed hardware driver Sony Ericsson GC79 Wireless Modem there are three ways to open the window Sony Ericsson GC79 Wireless Modem Properties.

1: In the window Device Manager, below header Modems, Sony

Ericsson GC79 Wireless Modem should be present. If exclamations

mark actions to do.

in front of the Hardware Device see below Driver tab what

Mark Sony Ericsson GC79 Wireless Modem, right-click and select

2: Put the cursor over the PC-card corner of the screen, right-click, select Safely Remove Hardware and window Safely Remove Hardware opens, make sure that Display device components is enabled, see below.

Properties to open Sony Ericsson GC79 Wireless Modem Properties.

Properties to open window Sony Ericsson GC79 Wireless Modem Properties, see above.

Mark Sony Ericsson GC79 Wireless Mod

icon on system bar in the right

em and then click

3: Select Start | Control panel | Phone and Modem Options to open

the window Phone and Modem Options.

hen select Modem tab, mark Sony Ericsson GC79 Wireless

odem and click Properties to open Sony Ericsson GC79 Wireless

odem Properties.

• In General tab verify following:

- Device Status, read: This device is working properly, if not, select button Troubleshoot…

- Device Usage, read: Use this device (enable), if not, select Enable.

•

In Modem tab verify following:

- Maximum Port Speed is set to 115200 in the drop down list.

• In Diagnostics tab verify following:

m, read:

- Click button Query Mode Command Response

ATQ0V1E0 Success

ATI1 GC79 Rxx

: :

ATI2 Success ATI3 Success ATI4 Success ATI5 Success ATI6 Success ATI7 Success

The result of diagnostic test can also be found in a log file with name ModemLog_Sony Ericsson GC79 Wireless Modem Text Document. The file can be located if double-clicking on My computer icon at desktop and locating the path to C:\WINDOWS.

• I

n Advanced tab select Advanced Port Settings… and verify

following:

- Enable Use FIFO buffers (requires 16550 compatible UART)

- Receive Buffer, start with low and work upwards.

- Trans

mit Buffer, start with low and work upwards.

- COM Port Number, verify that drop down list have the same COM em tab besides the line Port. Port Number as can be read in Mod

• In r tab selec er Details… Drive t Driv and verify following:

- Below Driver Files read:

C:\WINDOWS\System32\DRIVERS\GC75.sys C:\WINDOWS\System32\drivers\Modem.sys

- If GC75.sys can not be found then select Update Driver…. The

Hardware Update Wizard dialog opens, select Install the software automatically (Recommended) or Install from a list or specific location (Advanced), click Next. Enable Don’t search. I

will choose the driver to install, click Next. Select Have Disk… Browse locate the path to the location on the CD,

below.

omponent GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GPRS (GC75, GC75Net) driver on Win2000/XP Wireless LAN (bcmwl5.Inf) driver D:\Wlan on Win2000/XP/ME Wireless LAN (bcmwl5a.Inf) driver D:\Wlan on Win2000/XP/ME

In the above table D is referred as your CD-driver

D:\Driver\Driver98

D:\Driver\DriverME

D:\Driver\Driver2k

- If the problem remains select Uninstall and then Update Driver… in

Driver tab.

• In Resources tab verify following:

see the table

- Conflicting device list, read: No conflicts.

3.3.2 Check Sony

Wireless WAN Adapter there are two ways to open the window

sson Wireless WA s.

1: ge Modems, Sony

Ericsson Wireless WAN Adapter

To get information of the installed hardware driver Sony Ericsson

Sony Eric N Adapter Propertie

In the window Device Mana r, below header

Ericsson Wireless WAN A

exclam Driver tab what actions to do

ations mark

d present. If

apter should be

in front of the Hardware Device see below

Mark Sony Ericsson Wireless WAN Adapter, right-click and select Properties to open window Sony Ericsson Wireless WAN

Adapter Properties, see above.

Mark Sony Ericsson Wireless WAN Adapter and then click Properties to open Sony Ericsson Wireless WAN Adapter Properties.

icon on system bar in the right

• In General tab verify following:

- Device Status, read: This device is working properly, if not, select

button Troubleshoot…

- Device Usage, read: Use this device (enable), if not, select

Enable.

• In

Driver tab verify following:

Select Driver Details.., below Driver Files read:

C:\WINDOWS\System32\DRIVERS\GC75Net.sys

- If GC75Net.sys can not be found then select Update Driver…. The

Hardware Update Wizard dialog opens, select Install the software automatically (Recommended) or Install from a list or specific location (Advanced), click Next. Enable Don’t search. I will choose

the driver to install, click Next. Select Have Disk… | Browse locate the path to the location on the CD, see the table below.

Component GC79 CD-ROM Location

GPRS (GC75, GC75Net) driver on Win98 GPRS (GC75, GC75Net) driver on Win ME GWPRS (GC75, GC75Net) driver on D:\Driver\Driver2k

in2000/XP ireless LAN (bcmwl5.Inf) driver W

n Win2000/XP/ME

Wireless LAN (bcmwl5a.Inf) driver

ed as your CD-driver

In the above table D is referr

on Win2000/XP/ME

D:\Driver\Driver98

:\Driver\DriverME

D:\Wlan

- If the problem remains select Uninstall and then Update Driver… in

Driver tab.

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