Sony PCS-G70 User Manual 2

PCS-G50
PCS-G70

Video Communication System

Frequently Asked Questions (FAQ)

CONFIDENTIAL

The material in this manual consists of information that is the property of Sony
Electronics Inc. and is intended for use by the purchasers of the equipment
described in this manual. Sony Electronics Inc. expressly prohibits the
duplication of any portion of this manual or the use thereof for any purpose
other than the operation or maintenance of the equipment described in this
manual without the express written permission of Sony Electronics Inc.

The software described herein may also be governed by the terms of a
separate end user license agreement.

Printed in USA
February 2006

©2006 Sony Electronics Inc.

Broadcast & Business Solutions Company

3300 Zanker Road, San Jose, CA 95134

Table of Contents

Sales FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

When were PCS-G50/G70 systems released? . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is the pricing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I buy PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I see a product demo? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I call for an interactive live demonstration? . . . . . . . . . . . . . . . . . . . . .1

Can I buy the remote commander for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . 1

Where can I get PCS-G50/G70-related documents? . . . . . . . . . . . . . . . . . . . . . . .1

Product Support FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Who can I contact for product support? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

What kinds of Service Programs are available for PCS-G50/G70? . . . . . . . . . . . . . . 2

I would like to do a test call. Where can I call? . . . . . . . . . . . . . . . . . . . . . . . . . .2

Where can I get the latest software for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . .2

What size of memory stick is required for software upgrades? . . . . . . . . . . . . . . . .2

General Product FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Does PCS-G50/G70 include microphones and cameras? . . . . . . . . . . . . . . . . . . . .3

What are the key differences between PCS-G70 and PCS-G50? . . . . . . . . . . . . . . .3

What are the key differences between PCS-G50 and PCS-1? . . . . . . . . . . . . . . . . .3

Can I mount PCS-G50/G70 to a 19" rack? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

How does UPnP operate on PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Can I make calls to other brands of equipment? . . . . . . . . . . . . . . . . . . . . . . . . .4

How long can I record a conference to a memory stick? . . . . . . . . . . . . . . . . . . . .4

Does PCS-G50/G70 support CDR? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

How does FEC operate for QoS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Does the PCS-G50/G70 support H.235 encryption standard? . . . . . . . . . . . . . . . . .4

Settings and Communication FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Can I access PCS-G50/G70 via the Web? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Does PCS-G50/G70 support ISDN PRI I/F? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

What port numbers are used for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . .5

What port numbers are used for networking functions? . . . . . . . . . . . . . . . . . . . .5

Can I set up a password for streaming? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

How many people can view streaming from PCS-G50/G70? . . . . . . . . . . . . . . . . .5

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Does PCS-G50/G70 support SIP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Does PCS-G50/G70 support SCCP (Cisco Skinny Client Control Protocol)? . . . . . . . 5

What is the control API for the PCS-G50/G70 system. . . . . . . . . . . . . . . . . . . . . .6

How do I use the IR repeater? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Where do I connect the IR receiver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

How do I use the conversion cable? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Camera FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Does PCS-G50/G70 support tracking cameras? . . . . . . . . . . . . . . . . . . . . . . . . . .6

What modes does the tracking camera support? . . . . . . . . . . . . . . . . . . . . . . . . .6

What is the furthest distance that the camera can be installed from the codec unit? 7

Does the system support 16:9 3CCD cameras? . . . . . . . . . . . . . . . . . . . . . . . . . .7

Can I connect multiple cameras to PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . .7

What cable do I use when connecting an external EVI/BRC type camera and where can

I get one? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

How do I connect BRC-300 to the PCS-G50/G70 system? . . . . . . . . . . . . . . . . . . .7

How do I use the short VISCA converter cable? . . . . . . . . . . . . . . . . . . . . . . . . . .7

Can the camera be inverted? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

How do I change the target of the camera control (Far/Near)? . . . . . . . . . . . . . . .8

DSB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How long is the PCSA-DSB1S (XGA + Video Dual Stream) cable? . . . . . . . . . . . . .8

Can I start a DSB presentation from the remote commander? . . . . . . . . . . . . . . . .8

What is the maximum frame rate of the XGA data via PCSA-DSB1S? . . . . . . . . . . .8

Can PCS-G50/G70 display video and data together on a single monitor? . . . . . . . .8

Does the PCS-G50/G70 support H.239 dual stream standard? . . . . . . . . . . . . . . . .9

MCU FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How many sites can be connected with the built-in multipoint function? . . . . . . . . .9

Does PCS-G50/G70 support Continuous Presence mode in multipoint conferences? .9

How does PCS-G50/G70 use bandwidth in a multipoint conference? . . . . . . . . . . . .9

How many screen layouts does PCS-G50/G70 support in a multipoint conference? .9

Microphone and Mimio FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How many microphones does PCS-G50/G70 support? . . . . . . . . . . . . . . . . . . . .10

How long is the optional microphone cable? . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Can I extend the cable for the Mimio Xi whiteboard recorder? . . . . . . . . . . . . . . .10

Monitor FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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How many displays can I connect to PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . .10

Can I change the source video from 5-monitor output? . . . . . . . . . . . . . . . . . . .10

Can I view far site video and PC data together on a single screen? . . . . . . . . . . .10

Operation FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How do I edit Phonebook data on the PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Where can I get a list of service commands? . . . . . . . . . . . . . . . . . . . . . . . . . . .11

How do I check call status? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

How do I get to the administrator setup menu on the GUI? . . . . . . . . . . . . . . . . .11

Can I customize the menu screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Can the start up logo be changed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Troubleshooting FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

I cannot see near-PC images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

I hear echo (near audio) from the speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

I cannot recall the Administrator password. . . . . . . . . . . . . . . . . . . . . . . . . . . .12

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