Sony MDR-EX750BT Help Guide
Help Guide
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Use this manual if you encounter any problems, or have any questions.
Getting started
BLUETOOTH connection
What you can do with the BLUETOOTH function
How to make a wireless connection to BLUETOOTH devices
Supplied accessories
Checking the package contents
Replacing the earbuds
How to use the clip
About the supplied manuals
Features
What you can do with the headset
Parts and controls
Location and function of parts
About the indicator
Charging the headset
System requirements for battery charge using USB
Charging the headset
Available operating time
Checking the remaining battery charge
Voice guidance
About voice guidance
Making connections
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Windows Vista)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Windows Vista)
Other BLUETOOTH devices
Pairing and connecting with other BLUETOOTH devices
Connecting to a paired BLUETOOTH device
Multi point connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
Connecting the headset to an Android smartphone and an iPhone
Dedicated headphone cable connection
Using the supplied dedicated headphone cable
Listening to music
Listening to music via a BLUETOOTH connection
Listening to music from a device connected via BLUETOOTH
Controlling the audio device (BLUETOOTH connection)
Disconnecting BLUETOOTH connection (after use)
Supported codecs
Supported codecs
Making phone calls
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting BLUETOOTH connection (after use)
Important information
Precautions
Precautions
What is BLUETOOTH wireless technology?
Trademarks
Trademarks
Support website
Customer support websites
Troubleshooting
Troubleshooting
What can I do to solve a problem?
Power
The headset is not turned on.
Charging
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently during playback.
Pairing
Pairing cannot be done.
One-touch connection (NFC)
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
BLUETOOTH connection
Unable to make a BLUETOOTH connection
Distorted sound
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
Phone calls
No voice from callers
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Table Of Contents
TOC-1
Help Guide MDR-EX750BT i.............................................................................................................
Getting started i.................................................................................................................................
BLUETOOTH connection i................................................................................................................
What you can do with the BLUETOOTH function 1.....................................................................
How to make a wireless connection to BLUETOOTH devices 2.................................................
Supplied accessories i.......................................................................................................................
Checking the package contents 3...............................................................................................
Replacing the earbuds 5..............................................................................................................
How to use the clip 7...................................................................................................................
About the supplied manuals 8.....................................................................................................
Features i...........................................................................................................................................
What you can do with the headset 9...........................................................................................
Parts and controls ii...........................................................................................................................
Location and function of parts 10................................................................................................
About the indicator 12..................................................................................................................
Charging the headset ii......................................................................................................................
System requirements for battery charge using USB 14..............................................................
Charging the headset 15.............................................................................................................
Available operating time 17.........................................................................................................
Checking the remaining battery charge 18..................................................................................
Voice guidance ii...............................................................................................................................
About voice guidance 20.............................................................................................................
Making connections ii........................................................................................................................
One-touch connection (NFC) compatible Android devices ii.............................................................
One-touch connection (NFC) with a smartphone (Android 4.1 or later) 21.................................
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and
less than Android 4.1) 23.............................................................................................................
Disconnecting the smartphone by one touch (NFC) 26...............................................................
Switching the device by one touch (NFC) 27..............................................................................
Android devices not compatible with one-touch connection (NFC) ii................................................
Pairing and connecting with an Android smartphone 28.............................................................
Connecting to a paired Android smartphone 31..........................................................................
iPhone (iOS devices) ii......................................................................................................................
Pairing and connecting with an iPhone 34..................................................................................
Connecting to a paired iPhone 37...............................................................................................
Computers ii......................................................................................................................................
Pairing and connecting with a computer (Windows 10) 39..........................................................
Pairing and connecting with a computer (Windows 8/Windows 8.1) 43......................................
Pairing and connecting with a computer (Windows 7) 46............................................................
TOC-2
Pairing and connecting with a computer (Windows Vista) 49......................................................
Connecting to a paired computer (Windows 10) 52....................................................................
Connecting to a paired computer (Windows 8/Windows 8.1) 55.................................................
Connecting to a paired computer (Windows 7) 59......................................................................
Connecting to a paired computer (Windows Vista) 62................................................................
Other BLUETOOTH devices iii..........................................................................................................
Pairing and connecting with other BLUETOOTH devices 65......................................................
Connecting to a paired BLUETOOTH device 67.........................................................................
Multi point connection iii....................................................................................................................
Connecting the headset to both a music player and a smartphone or mobile
phone 69......................................................................................................................................
Connecting the headset to 2 Android smartphones 70...............................................................
Connecting the headset to an Android smartphone and an iPhone 72.......................................
Dedicated headphone cable connection iii........................................................................................
Using the supplied dedicated headphone cable 74.....................................................................
Listening to music iii..........................................................................................................................
Listening to music via a BLUETOOTH connection iii........................................................................
Listening to music from a device connected via BLUETOOTH 75..............................................
Controlling the audio device (BLUETOOTH connection) 77.......................................................
Disconnecting BLUETOOTH connection (after use) 78..............................................................
Supported codecs iii..........................................................................................................................
Supported codecs 79...................................................................................................................
Making phone calls iii........................................................................................................................
Receiving a call 80......................................................................................................................
Making a call 82...........................................................................................................................
Functions for a phone call 84......................................................................................................
Disconnecting BLUETOOTH connection (after use) 78..............................................................
Important information iii.....................................................................................................................
Precautions iii....................................................................................................................................
Precautions 86.............................................................................................................................
What is BLUETOOTH wireless technology? 87..........................................................................
Trademarks iv....................................................................................................................................
Trademarks 89............................................................................................................................
Support website iv.............................................................................................................................
Customer support websites 90....................................................................................................
Troubleshooting iv.............................................................................................................................
What can I do to solve a problem? 91.........................................................................................
Power iv.............................................................................................................................................
The headset is not turned on. 92.................................................................................................
Charging iv........................................................................................................................................
TOC-3
Charging cannot be done. 93......................................................................................................
Charging time is too long. 94.......................................................................................................
The headset cannot be recognized by a computer. 95...............................................................
The remaining battery charge of the headset is not displayed on the screen
of an iPhone, iPad, or iPod touch. 96..........................................................................................
Sound iv.............................................................................................................................................
No sound 97................................................................................................................................
Low sound level 98......................................................................................................................
Low sound quality 99...................................................................................................................
Sound skips frequently during playback. 100..............................................................................
Pairing iv............................................................................................................................................
Pairing cannot be done. 101........................................................................................................
One-touch connection (NFC) iv.........................................................................................................
Unable to connect the headset to a BLUETOOTH device with one-touch
connection (NFC) 102.................................................................................................................
BLUETOOTH connection iv...............................................................................................................
Unable to make a BLUETOOTH connection 103........................................................................
Distorted sound 104....................................................................................................................
The BLUETOOTH wireless communication range is short, or the sound skips. 105..................
The headset does not operate properly. 106...............................................................................
Phone calls v.....................................................................................................................................
No voice from callers 107............................................................................................................
Low voice from callers 108..........................................................................................................
Resetting or initializing the headset v................................................................................................
Resetting the headset 109...........................................................................................................
Help Guide | Initializing the headset to restore factory settings 110............................................
Help Guide
1
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
What you can do with the BLUETOOTH function
The headset uses BLUETOOTH wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone, mobile phone, or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.
4-585-678-11(1) Copyright 2016 Sony Corporation
Help Guide
2
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
How to make a wireless connection to BLUETOOTH devices
You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function.
When connecting a device for the first time via BLUETOOTH, device registration (pairing) is needed.
Device registration (pairing)
The operation to register a device to be connected is called device registration (pairing).
If the device to be connected does not support the one-touch connection (NFC), operate the headset and the device to perform
device registration (pairing).
If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a
BLUETOOTH connection.
Connecting the headset to a registered (paired) device
When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method.
For details, see “Making connections.”
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Help Guide
Operating Instructions (1)
3
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Checking the package contents
After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset (1)
Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)
Dedicated headphone cable (approx. 1.0 m (39 3/8 in.)) (1)
Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
Size M earbuds come attached to the headset.
Carrying pouch (1)
Clip (1)
The clip is attached to the headset.
Reference Guide (1)
Other documents (1 set) (*)
4
*
May not be supplied in some countries or regions.
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Help Guide
5
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Replacing the earbuds
The headset comes with the M size earbuds.
If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your ears
comfortably and snugly.
A: SS size
B: S size
C: M size
D: L size
Remove the earbuds.
1
Do not pinch the end of the earbud when removing it.
Attach the earbuds.
2
Do not attach the earbuds loose or skewed.
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6
Help Guide
7
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
How to use the clip
You can bundle the cables with the clip attached to the left cable when you do not use the headset.
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Help Guide
8
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
About the supplied manuals
The following three manuals come with the headset.
Help Guide (this data)
Operation manual on the Web, which can be accessed by a PC or smartphone, provides the detailed information on how to use
the headset and troubleshooting, etc.
Operating Instructions (enclosed paper)
Provides basic information on how to connect or use the headset.
Reference Guide (enclosed paper)
Provides precautions and specifications.
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Help Guide
9
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
What you can do with the headset
High quality sound BLUETOOTH headset
SBC/AAC/aptX/LDAC Codec supported
Clear voice hands-free calling with built in microphone and HD Voice support *
9 mm driver unit that supports high resolution (with wired operation)
Music Time : up to 7.5 hours
One-touch connection with Near Field Communication (NFC)
*
The phone on the other end requires to support “HD Voice” function.
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Help Guide
10
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Location and function of parts
left unit
1.
Earbuds
2.
right unit
3.
L mark
4.
R mark
5.
N-Mark
6.
Tactile dot
7.
The left unit has a tactile dot.
Built-in antenna
8.
A BLUETOOTH antenna is built into the headset.
Microphone
9.
Picks up the sound of your voice when talking on the phone.
+/-/ / buttons
10
.
Indicator (blue/red)
11
Lights up in red during charging.
.
Lights up in red or blue to indicate the power or communication status of the headset.
Multi-function button
12
/ (power) / button
.
Micro-USB port/INPUT jack
13
Connect a computer to this port with the supplied micro-USB cable to charge the headset.
.
Also, connect a music player, etc. to this jack by using the supplied dedicated headphone cable. Make sure that you insert the
plug of the music player until it clicks. Otherwise, you may not hear the sound normally.
Related Topic
11
About the indicator
Checking the remaining battery charge
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Help Guide
12
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
About the indicator
The indicator flashes in red or blue to indicate various statuses.
: Turns on in blue/ : Turns on in red/-: Turns off
Turning on
When turning on the headset by pressing and holding the button for about 2 seconds when the headset is turned off.
- (flashes two times)
Turning off
When turning off the headset by pressing and holding the button for about 2 seconds when the headset is turned on.
(lights for about two seconds)
BLUETOOTH status indication
Pairing mode
(Pressing and holding the
Not connected
- - - - - - (one-second intervals)
Connection process completed
(flashes quickly for about five seconds)
Connected
- - - (about five-second interval) ---
Incoming call
button for about 7 seconds when the headset is turned off)
Remaining battery charge indication
High
- - - -
Medium
- -
Low (needs to charge)
For details, refer to “Checking the remaining battery charge.”
13
Other
Initialization completed
For details, refer to “Initializing the headset to restore factory settings.”
Hint
When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
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Help Guide
14
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
System requirements for battery charge using USB
The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.
Personal Computer with pre-installed with any of the following operating systems and USB port:
When using Windows®
Windows® 10 Home / Windows® 10 Pro
Windows® 8.1 / Windows® 8.1 Pro
Windows® 8 / Windows® 8 Pro
Windows® 7 Home Basic / Home Premium / Professional / Ultimate
Windows Vista® (Service Pack 2 or later) Home Basic / Home Premium / Business / Ultimate
When using Mac
Mac OS X (version 10.3 or later)
Note
Sony does not guarantee proper operation in all system environments.
When using Windows 8.1 update using Windows Update.
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Help Guide
15
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Charging the headset
The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable.
Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted
1
computer.
Make sure that the indicator (red) lights up.
Charging is completed in about 2.5 hours (*) and the indicator (red) goes off automatically.
*
Time required for charging the empty battery to its full capacity.
Note
The headset cannot be turned on, nor can the BLUETOOTH function be used, during charging.
If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this
case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).
There is a problem with the battery.
If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this
case, do not disconnect the micro-USB cable from the headset: wait a few minutes until the indicator (red) lights up.
If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.
If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement
of the rechargeable battery.
Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the
sun.
If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the
computer before charging. The indicator (red) will go off automatically if the computer enters into hibernation mode. Charge the headset again in
this case.
Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection,
16
such as via a USB hub.
Hint
If charging starts while the headset is turned on, the headset will turn off automatically.
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Help Guide
17
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Available operating time
The available operating times of the headset on a fully-charged battery are as follows:
Wireless connection
Music Playback time (SBC/AAC): Max. 7.5 hours
Music Playback time (aptX/LDAC): Max. 6.0 hours
Communication time: Max. 7.5 hours
Standby time: Max. 200 hours
Note
Usage hours may be shorter depending on the Codec and the conditions of use.
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Help Guide
18
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable battery.
When you turn on the headset by pressing the
You can check the remaining battery charge by the number of times the indicator (red) flashes. You also hear voice guidance
“Battery level low” when the remaining battery charge is low (needs to charge).
3 times
2 times
1 time
- - - - : High
- - : Medium
: Low (needs to charge) “Battery level low”
button, the indicator (blue) flashes two times, then the indicator (red) flashes.
When the battery is almost empty
The indicator turns red. When the battery becomes empty, the headset sounds a warning beep, you hear voice guidance
“Recharge headset”, and the head set turns off automatically.
When you are using an iPhone, iPad, or iPod touch
When the headset is connected to an iPhone, iPad, or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile), it will
show an icon that indicates the remaining battery charge of the headset on the screen.
Compatible devices
iPhone, iPad, or iPod touch (iOS 5.0 or later) supporting Hands-free Profile (HFP)
iOS 7.X / 8.X / 9.X
iOS 5.X / 6.X
A: Remaining battery charge of the headset
B: High
C: Medium
D: Low (needs to charge)
Note
19
If you connect the headset to an iPhone, iPad or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery
charge will not be displayed correctly.
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Help Guide
20
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
About voice guidance
You hear English voice guidance on the following situations via the headset.
When powering on: “Power on”
If the battery is low when powering on: “Battery level low”
When powering off: “Power off”
When entering pairing mode: “BLUETOOTH pairing”
When establishing a BLUETOOTH connection: “BLUETOOTH connected”
When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected”
When automatically turning off due to the low battery condition: “Recharge headset”
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Help Guide
21
Wireless Stereo Headset
h.ear in Wireless (MDR-EX750BT)
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH
connection.
Compatible smartphones
NFC-compatible smartphones installed with Android 4.1 or later
NFC
NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices,
such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or location
designated on each device).
Unlock the screen of the smartphone if it is locked.
1
Select [Setting] — [More].
2
Set the NFC function to on.
3
* The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Touch the headset with the smartphone.
4
Touch the smartphone on the N-Mark of the headset. Keep touching the headset with the smartphone until the
smartphone reacts.
Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone.
Follow the on-screen instructions to complete the pairing and connection.
22
When the headset is connected with the smartphone, the blue indicator starts flashing slowly. You hear voice guidance
“BLUETOOTH connected”.
To disconnect, touch the smartphone again.
To connect a paired smartphone, perform steps 2 and 3.
Hint
If you cannot connect the headset, try the following.
Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark of the headset.
If the smartphone is in a case, remove the case.
If you touch an NFC-compatible smartphone with the headset, the smartphone terminates BLUETOOTH connection with any current device, and
connects to the headset (One-touch connection switching).
Related Topic
How to make a wireless connection to BLUETOOTH devices
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Listening to music from a device connected via BLUETOOTH
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