CENTER SPEAKER INMax. 180 W (6 Ω), 1 kHz, Sensitivity 30 Vp-p
Dimensions (W × H × D)KDE-37XS9551048 × 679 × 360 mm
3
(41
/8× 26 3/4× 14 1/4 in)
KDE-42XS955
1139 × 752 × 360 mm
7
/8× 29 5/8× 14 1/4 in)
(44
MassKDE-37XS95551.0 kg (112 lb 7 oz)
KDE-42XS955
56.5 kg (124 lb 9 oz)
Power ConsumptionIn UseKDE-37XS955: 350 W
KDE-42XS955: 385 W
In Standby0.5 W
CableCARD StandbyKDE-37XS955: 26 W
KDE-42XS955: 26 W
Supplied AccessoriesRemote Control (1)
RM-Y1004
AA (R6) Batteries (2)
AC power cord (1)
AC plug holder (1)
Cable band (1)
Cable band screw (1)
AC cord clamp (1)
Cleaning Cloth (1)
Operating Instructions (1)
Quick Setup Guide (1)
Warranty Card (1)
Design and specifications are subject to change without notice.
KDE-37XS955/42XS955 (UC) 2
WARNING AND CAUTIONS
A
A
CAUTION
These servicing instructions are for use by qualified service personnel only To reduce the risk of electric shock, do not perform any
servicing other than that contained in the operating instructions unless you are qualified to do so.
WARNING!!
n isolation transformer should be used during any service to avoid possible shock hazard, because of live chassis. The chassis of
this receiver is directly connected to the ac power line.
!
SAFETY-RELATED COMPONENT WARNING!!
Components identified by shading and ! mark on the schematic diagrams, exploded views, and in the parts list are critical for safe
operation. Replace these components with Sony parts whose part numbers appear as shown in this manual or in supplements
published by Sony. Circuit adjustments that are critical for safe operation are identified in this manual. Follow these procedures
whenever critical components are replaced or improper operation is suspected.
ATTENTION!!
Ces instructions de service sont à l’usage du personnel de service qualifié seulement. Pour prévenir le risque de choc électrique, ne
pas faire l’entretien autre que celui contenu dans le Mode d’emploi à moins que vous soyez qualifié faire ainsi.
fin d’eviter tout risque d’electrocution provenant d’un chássis sous tension, un transformateur d’isolement doit etre utilisé lors de tout
dépannage. Le chássis de ce récepteur est directement raccordé à l’alimentation du secteur
!
ATTENTION AUX COMPOSANTS RELATIFS A LA SECURITE!!
Les composants identifies par une trame et par une marque ! sur les schemas de principe, les vues explosees et les listes de pieces
sont d’une importance critique pour la securite du fonctionnement. Ne les remplacer que par des composants Sony dont le numero
de piece est indique dans le present manuel ou dans des supplements publies par Sony. Les reglages de circuit dont l’importance
est critique pour la securite du fonctionnement sont identifies dans le present manuel. Suivre ces procedures lors de chaque
remplacement de composants critiques, ou lorsqu’un mauvais fonctionnement suspecte.
KDE-37XS955/42XS955 (UC) 3
SAFETY CHECK-OUT
After correcting the original service problem, perform the
following safety checks before releasing the set to the customer:
1. Check the area of your repair for unsoldered or poorly-soldered connections. Check the entire board surface for solder
splashes and bridges.
2. Check the interboard wiring to ensure that no wires are
“pinched” or contact high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps,
and mounting hardware have been replaced. Be absolutely certain that you have replaced all the insulators.
4. Look for unauthorized replacement parts, particularly transistors, that were installed during a previous repair. Point them
out to the customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs
of deterioration. Point them out to the customer and recommend their replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer.
7. Check the antenna terminals, metal trim, “metallized” knobs,
screws, and all other exposed metal parts for AC Leakage.
Check leakage as described right.
LEAKAGE TEST
The AC leakage from any exposed metal part to earth ground and
from all exposed metal parts to any exposed metal part having a
return to chassis, must not exceed 0.5 mA (500 microamperes).
Leakage current can be measured by any one of three methods.
1. A commercial leakage tester, such as the Simpson 229 or RCA
WT-540A. Follow the manufacturers’ instructions to use these
instruments.
2. A battery-operated AC milliammeter. The Data Precision 245
digital multimeter is suitable for this job.
3. Measuring the voltage drop across a resistor by means of a
VOM or battery-operated AC voltmeter. The “limit” indication is 0.75 V, so analog meters must have an accurate lowvoltage scale. The Simpson 250 and Sanwa SH-63Trd are examples of a passive VOMs that are suitable. Nearly all battery
operated digital multimeters that have a 2 V AC range are suitable. (See Fig. A)
WARNING!!
SAFETY-RELATED COMPONENT WARNING!!
COMPONENTS IDENTIFIED BY SHADING AND MARK !
ON THE SCHEMATIC DIAGRAMS, EXPLODED VIEWS
AND IN THE PARTS LIST ARE CRITICAL FOR SAFE
OPERATION. REPLACE THESE COMPONENTS WITH
SONY PARTS WHOSE PART NUMBERS APPEAR AS
SHOWN IN THIS MANUAL OR IN SUPPLEMENTS PUBLISHED BY SONY. CIRCUIT ADJUSTMENTS THAT ARE
CRITICAL FOR SAFE OPERATION ARE IDENTIFIED IN
THIS MANUAL. FOLLOW THESE PROCEDURES WHENEVER CRITICAL COMPONENTS ARE REPLACED OR
IMPROPER OPERATION IS SUSPECTED.
AVERTISSEMENT!!
ATTENTION AUX COMPOSANTS RELATIFS À LA
SÉCURITÉ!!
LES COMPOSANTS IDENTIFIÉS PAR UNE TRAME ET
UNE MARQUE ! SONT CRITIQUES POUR LA
SÉCURITÉ. NE LES REMPLACER QUE PAR UNE
PIÈCE PORTANT LE NUMÉRO SPECIFIÉ. LES
RÉGLAGES DE CIRCUIT DONT L’IMPORTANCE EST
CRITIQUE POUR LA SÉCURITÉ DU
FONCTIONNEMENT SONT IDENTIFIÉS DANS LE
PRÉSENT MANUEL. SUIVRE CES PROCÉDURES
LORS DE CHAQUE REMPLACEMENT DE
COMPOSANTS CRITIQUES, OU LORSQU’UN MAUVAIS
FONCTIONNEMENT EST SUSPECTÉ.
To Exposed Metal
Parts on Set
0.15 µF
1.5 k
Ω
Earth Ground
AC
Voltmeter
(0.75 V)
Fig. A. Using an AC voltmeter to check AC leakage.
5. ELECTRICAL PARTS LIST ........................ 5-1
KDE-37XS955/42XS955 (UC) 5
1-1. SERVICE POSITION
1-1-1. PANELS AND CAP REMOVAL
SECTION 1
DISASSEMBLY
1-1-2. WOOFER BLOCK REMOVAL
7 Two screws
(+BVTT 4x6)
1 Screw
(+PSW 4x10)
6 Screw
(HOOK, M5)
5 Cap,bottom(L)
9 Screw
(+BVTP 4x10)
0 Cap,bottom(L)
3 Panel(R),ornament
2 Two screws
(+BVTT 4x6)
1 Screw
(HOOK, M5)
4 Screw
(+BVTP 4x10)
5 Cap,bottom(R)
1-1-3. REAR COVER ASSY REMOVAL
1 Screw
(+PSW 4x10)
4 Woofer block
3 Two screws
(BUTTON HEAD 6x40)
2 Two screws
(+BVTP 4x10)
4 Four screws
(+PSW 4x6)
3 Two screws
(+PSW 4x6)
6 Rear cover assy
1 Six screws
(+PSW 5x10)
3 Two screws
(+PSW 4x6)
2 Eleven screws
(+PSW 3x6)
5 Nine screws
(+BVTP 4x16)
KDE-37XS955/42XS955 (UC) 1-1
1-2. STAND REMOVAL
1 Two screws
3 Stand
2 Four screws
(+PSW (M5))
1-3. REAR COVER ASSY REMOVAL
2 Eleven screws
(+PSW 3x6)
1 Six screws
6 Rear cover assy
4 Four screws
(+PSW 4x6)
(+PSW 5x10)
3 Four screws
(+PSW 4x6)
5 Nine screws
(+BVTP 4x16)
3 Four screws
(+PSW 4x6)
KDE-37XS955/42XS955 (UC) 1-2
1-4. QU BOARD REMOVAL
6 Screw
(+PSW 3x8)
7 Twrminal board
4 Five screws
(+BVTP 3x12)
8 Four screws
(+PSW 3x8)
9 Pod assy
0 QU board
5 Two screws
(+BVTP 4x16)
3 Four screws
(+PSW 3x6)
1-5. QM AND QT BOARDS REMOVAL
5 Two screws
(+PSW 3x6)
6 QT board
1 Two screws
(+PSW 3x6)
2 ATSC bracket
2 Shield ATSC top
1 Two screws
(+PSW 3x6)
7 Two screws
(+PSW 3x6)
3 Two screws
(+PSW 3x6)
4 QM board
8 Shield ATSC bottom
KDE-37XS955/42XS955 (UC) 1-3
1-6. A2FU, DE1, DIC3 AND M1U BOARDS REMOVAL
8 Four screws
(WASHER HEAD (+P 3X5))
2 Two screws
(+PSW 3x6)
3 Shield DM top
6 Four screws
(WASHER HEAD (+P 3X5))
4 Four screws
(WASHER HEAD (+P 3X5))
5 DE1 board
qa Shield DM bottom
9 M1U board
7 DIC3 board
1 A2FU board
0 Four screws
(+PSW 3x6)
1-7. A1U, H2, P AND QH BOARDS REMOVAL
7 Screw
(+PSW 3x10)
8 Four screws
(+BVTP 3x12)
9 QH board
0 Screw
(+BVTP 3x12)
qa Two screws
(+PSW 3x10)
5 Two screws
(+BVTP 3x12)
6 H2 board
0 Screw
(+BVTP 3x12)
qs Connector panel assy
1 Three screws
(+PSW 3x6)
4 A1U board
2 P board
3 Four screws
(+PSW 3x6)
KDE-37XS955/42XS955 (UC) 1-4
1-8. G1, G2F AND K BOARDS REMOVAL
d
6 Two screws
(+BVTP 3x12)
2 Two screws
(+BVTP 4x16)
8 Two screws
(+BVTP 3x12)
7 Control panel assy
9 H1U board
1 Two screws
(+PSW 3x6)
4 Two screws
(+PSW 3x6)
5 F board
3 Bottom plate
1 Two screws
(+PSW 3x6)
2 Shield K upper
4 K board
0 G2F board
3 Two screws
(+PSW 3x6)
5 Four screws
(+PSW 3x10)
9 Four screws
(+PSW 3x6)
7 Three screws
(+PSW 3x6)
8 G1 boar
6 Shield K bottom
1-9. F AND H1U BOARDS REMOVAL
KDE-37XS955/42XS955 (UC) 1-5
1-10. PLASMA DISPLAY PANEL ASSY REMOVAL
KDE-42XS955
qa Screw
(+PS 4x8)
8 Three screws
(+BVTP 4x16)
9 Five screws
(+PSW 4x8)
0 Shield SUS(L)
8 Three screws
(+BVTP 4x16)
0 Shield SUS(L)
3 Four screws
(+P 4x16)
qd Four screws
(+PSW 4x8)
KDE-37XS955
9 Six screws
(+PSW 4x8)
6 Six screws
(+PSW 4x8)
qs Shield A bottom
qf Four screws
(+PSW 4x8)
5 Four screws
(+BVTP 4x16)
7 Shield SUS(R)
qg Plasma disply panel ASSY
4 Spaker(L)
1 Four screws
(+P 4x16)
2 Speaker(R)
KDE-37XS955/42XS955 (UC) 1-6
1-11. H3 AND H4 BOARDS REMOVAL
1 H4 board
2 H3 board
1-12. H5 BOARD REMOVAL
3 Two screws
(+BVTP 4x16)
1 Two screws
(+BVTP 4x16)
2 Corner bracket
5 Screw
(+BVTP 3x12)
6 H5 board
KDE-37XS955/42XS955 (UC) 1-7E
SECTION 2
ADJUSTMENTS and TROUBLESHOOTING
2-1. WHITE BALANCE ADJUSTMENT
When the Panel or DE1 Board is replaced or is repaired, W/B
should be adjusted.
2-1-1. Measurement equipment
1. Color analyzer (CA-100 manufactured by MINOLTA)
2. Signal generator (ASTRO DESIGN VG-828D)
2-1-2. Measuring procedure
1. Dab the W/B adjustment jig (CA-100) at the glass face of the
panel.
2. Connect the Signal generator (VG-828D) to the component
terminal.
3. Input All-white signal (70%).
4. Make the settings as follows.
• Set the quality mode to PRO.
• Set the PICTURE to MAX.
5. Set the color temp, be adjusted cool.
6. Adjust the color temperature of the “highlight” side with the
following items of service mode menu, fixed a avlue of one of
RGBs 255.
*Operation Register
Service mode “53 FHP_I_1”
36 : RGAIN
37 : GGAIN ×××
38 : BGAIN ×××
Note: Refer to section 2-1-3 for adjustment in service mode.
×××
4. After the adjustment is completed, save the data using the
MUTE and ENTER keys.
7. Adjust Cool, Neutral, Warm of each color temperature.
Adjustment target values:
MODExy
COOL
NEUTRAL
WARM
0.2684 ± 0.0030.2700 ± 0.00313550K + 0MPCD
0.2849 ± 0.0030.2931 ± 0.0039300K + 0MPCD
0.2951 ± 0.0030.3044 ± 0.0038000K + 0MPCD
2-1-3. Service mode
1. How to Enter Service Mode
1) Turn on the main power switch to place this set in standby
mode. (The LED will light red.)
2) Press the buttons on the commander as follows to enter
service mode.
5
(VOLUME +)(DIGIT 5)(DISPLAY)(POWER)
2. Press the JUMP key on the commander three times.
3. How to Adjust
“53 FHP_I_1”
Category name.
(Can be changed with the 2 and 5 keys on the commander.)
36 RGAIN
×××
DataCan be changed with the 3 and
6 keys on the commander.
Item Name
Item No.
Can be changed with the 1 and
4 keys on the commander.
Enter the
“Service mode”
KDE-37XS955/42XS955 (UC) 2-1
2-2. TROUBLESHOOTING
Twin View
ProblemPossible Remedies
I cannot get Twin View to work s If you are using a cable box to unscramble all channels (as shown on page 26), you
There is no Twin View window,
or it is just static
Tw in View cannot display
anything but TV channels
Tw in View displays the sa m e
program in both windows
cannot use the Twin View feature. This is because the cable box can unscramble
only one channel at a time. But if you need the cable box to unscra mble only some
(usually premium) channels, you can use Twin View for unscrambled channels if
you connect both a cable and cable box, as shown on page 25.
s You can use T win V iew to vie w a signal from a different source that is connected to
the TV's A/V jacks (such as a VCR or DVD player) in the second window by
pressing the TV/VIDEO button while in Twin View.
s Digital sources, as well as any sources connected to the VIDEO 4, VIDEO 5,
VIDEO 6 inputs, d isplay in the left window, but not in the right wi ndows.
s Be sure the Twin View window is set to a video input or channel that has a signal
airing.
s You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing the TV/VIDEO button.
s Try cycling thr ough the video inputs by pressing the TV/VIDEO button. Check
that the Label Video Inputs option is not set to Skip. (See the Setup Menu on
page 105.)
s Both Twi n V ie w windo ws mig ht be set to the same cha nnel. T ry chan ging channels
in either window.
Remote Control
ProblemPossible Remedies
Remote control does not oper a tes The batteries could be weak. Replace the batteries.
s Check the orientation of the batteries.
s Press the TV (FUNCTION) button. You may have inadvertently pressed the
SAT/CABLE (FUNCTION) button, which changes the remote control to SAT or
CABLE mode.
s Make sure the TVís power cord is connected securely to the wall outlet.
s Locate the TV at least 3-4 feet away from fluorescent lights.
Cannot change channels with
the remote control
Remote control does not operate
non-Sony video equipment
CableCARD
™
s If you are using the TV to chan ge channels, first press the TV (FUNCTION)
button.
s If you are using another device to change channels, be sure you have not
inadvertently switched your TV from the channel 3 or 4 setting. Use the Channel
Fix option to ìfixî the channel based on the hookup you used (see page 99) .
s If you are using another device to change channels, be sure to press the
FUNCTION button for that device. For example, i f you are using your cable box
to change channels, be sure to press the SAT/CABLE (FUNCTION) button.
s If you replaced the batteries to the remote recently, the code numbers for the video
equipment may need to be reset.
s There may be more than one code for the equipment that you are attempting to
operate.
s There is a possibility that some non-Sony equipment cannot be operated by your
Sony TV remote.You may need to use the equipmentís origi nal remote control.
ProblemPossible Remedies
Problems using CableCARD™
or CableCARD
™
services
s Check that the CableCARD
s The CableCARD
can receive digital cable TV services. See the activation instructions on page 51.
s Check the Diagnostics and CableCARD
can be useful in providing information to an authorized technician or repair
person.)
s Contact your cable TV provider.
™
™
must be activated by your local cable TV provider before you
is inserted properly (see page 51).
™
menu options (see page 108). (This
KDE-37XS955/42XS955 (UC) 2-2
Channels
ProblemPossible Remedies
Cannot receive upper channels
(UHF) when using an antenna
TV is fixed to one channels Use Auto Program in the Channel Menu to add receivable channels that are not
Cannot receive any channels
when using cable TV
Cannot receive or select
channels
Some digital cable channel s are
not being displayed
s Press ANT to select the VHF/UHF input (see page 57).
s Use Auto Program in the Channel Menu to add receivable channels that are not
presently in the TVís memory (see page 99).
presently in the TVís memory (see page 99).
s Check your Channel Fix settings (see page 99).
s Use Auto Program in the Channel Menu to add receivable channels that are not
presently in the TVís memory (see page 99).
s Press ANT to select the CABLE input (see page 57).
s Use Auto Program in the Channel Menu to add receivable TV channels that are
not presently in TV memory (see pag e 99).
s Certain cable TV compani es have limitations on the broadcast of digital cable
channels. Check with your cable TV company for more information.
s Check with your cable TV company if the channels are scrambled or encrypted.
You will need a CableCARD or a separate set-top box to view those channels.
s Some optional digital cable broadcast formats may no t be supported. If your cable
TV company is br oadc astin g digita l sign al s in unsup p orted broadc as t format s, you
will need a separa te s et-top box pro vi ded b y your c abl e TV com pan y to vie w thos e
channels.
s The digital cable channel may be set to Hide in the Channel Menu (see page 99).
s Use the Digital Channels feature to search for new digital channels (see page 99).
Memory Stick
ProblemPossible Remedies
Image does not display/C annot
see all files
JPEG image displays
undesirable motio n or flicker in
full screen
Rotation not saved after
Memory Stick is ejected or
Memory Stick Viewer is closed
Cannot show (or hide) file
information in full screen or
Slide Show
Cannot set print quantitys The Memory Stick might be lo c k e d. Unloc k the Me mo ry Stick and try rotating the
Cannot see Menus Press V to display the Menu again.
Cannot hear audio whil e using
Memory Stick
Not all MP3 files on Memory
Stick are included when the
Music /Complete List option is
selected (page 88)
Cannot see MP3 list to play
music
MP3 file does not play back
correctly
s Make sure the image file is a JPEG (.jpg, .jpeg) file or an MPEG1 (.mpg, .mpeg)
file.
s Make sure the Memory Stick is inserted properly (see page 78).
s Check the Filter option setting (see page 89).
s Check the Select Folder setting (see page 89) and ensure that files are either in
DCF directories if Digital Camer a Folders is selected (see page 89), or in the
currently selected folder if Select a Folder is selected (see page 89).
s The maximum number of files the Memory Stick Viewer can display is 2,000 files
total, including all JPEG, MPEG1, and MP3 files.
s If you are using a Memory Stick with the Memory Select function, try changing
the position of the A/B select switch.
s JPEGs captu red using a digital video camera may appear to display motion in fu ll
screen. This is a result of the way digital video cameras record still images, and is
not a result of a malfunction with the TV.
s The Memory Stick might be lo c k e d. Unlo ck the Me mo ry Sti ck a n d try rotating the
image again.
s The file might not have information (EXIF data) that is usually generated when a
digital camera records a photo. In this case, it is not possible to save the rotation.
s There might be insuf ficient space on the Memory Stick to save the rotated file. Try
deleting one or more files and rotating the image again.
s Set the File Information option to On or Off (see page 88).
image again.
s Check the TVís volume or Speaker (page 96) settings.
s To hear JPEG voice memo in full screen view, select the Digital Camera Folders
option and set the Filter option to Show All Print Marks.
s Check that the Music option is not to set to Off (see page 88).
s The Memory Stick Viewer can display a maximum of 2,000 files total, including
all JPEG, MPEG1, and MP3 files.
s Make sure that the file is named with the file extension (.mp3).
s MP3 files on your Memory Stick only can be played as background music during a
Slide Show (see page 88).
s The Memory Stick Viewer supports only MP3 files with a fixed data rate of
128 kbps (kilobit s per second).
KDE-37XS955/42XS955 (UC) 2-3
MP3 files on the Memory Stick
are not listed
Music files are playing in wrong
order
MPEG1 movie does not play
back correctly
ProblemPossible Remedies
MPEG1 quality is poor when
enlarged (page 86)
Error message is displayeds No Memory StickThere is no Memory Stick in the slot.
Error icon is displayedThe file is not a vali d MPEG1 or JPEG format, or it is a
s Only MP3 files that are named with the file extension (.mp3) are displayed in the
list.
s MP3 files are played in alphabetical order, according to the folder in which they
are stored. If you want t o change the playlist order, rename your files
alphabetically in the order in which you want them to play.
s Some variations o f M PEG1 movies may not be compatible with the Memory Stick
Viewer.
s The quality of the movie when enlarged depends on the resolution of the MPEG1
file. See your cameraís instruction manual for details.
s Memory Stick
Locked
s Memory Stick ErrorThe Memory Stick in the slot might be damaged; try a
s Format ErrorThe Memory Stick m ay h a v e be en formatte d us ing a PC
The lock mechanism on the Memory Stick is engaged.
different Memory Stick.
or other device that is not compatible with cameras.
progressive JPEG (whi ch is not supported).
The thumbnail is not DCF-compatible.
The file is a JPEG or an MPEG1, but the thumbnail is
unreadable.
The file is unreadable.
Audio
ProblemPossible Remedies
Good picture, no sounds Press MUTING so that the word Muting disappears from the screen (see page 56).
s Make sure the Speaker optio n is set to On in the Audio Menu (see page 96 ).
s Make sure the MTS option is set to Stereo or Mono (see page 95).
Cannot gain enough volume
when using a cable box
Sound seems weak or
insufficient
Cannot raise the volume on
external audio speakers
There is no sound from
WOOFER
s Increase the volume of the cable box using the cable box’s remote control. Then
press TV (FUNCTION) and adjust the TVís volume.
s The TV’s audio might be set to Auto SAP or Mono, when it might be better set to
Stereo. In the Audio Menu (see page 95), set the MTS setting to Stereo. If
already set to Stereo, switch to Mono (which may reduce backgr ound noise
during weak stereo broadcasts).
s If the Speaker option is set to Off and the Audio Out option is set to Fixed (in
order to output the sound to your audio system) use your audio receiver to adjust
the sound (see page 96). Or, to use the TV remote control, set the Audio Out
option to Variable.
s To turn on the TV speakers, set the Speaker option to On (see page 96).
s Check the screen if there i s a di splay message stating the WOOFER is
disconnected. If the message i s shown, you may need to contact yo ur dealer or
Sony Customer Information Service Center to check the connection.
KDE-37XS955/42XS955 (UC) 2-4
Video
ProblemPossible Remedies
No picture (screen not lit), no
sound
Dark, poor or no picture (screen
lit), good sound
No color./Dark picture./
Color is not correct.
Only snow and noise appear on
the screen
Dotted lines or stripess Adjust the antenna.
Double images or ghostss Using a highly directional outdoor antenna or a cable may solve the problem.
Striped noise during
playback/recording of a VCR
Image left on screens Perform image retention recovery. (see page 98)
The screen flickers when
turning on the TV.
ìBlack boxî on screens You have selected a text option in the Setup Menu and no text is available. (See
Bars appear at the top and
bottom of the screen
Certain programs on DVD or
other digital sources display a
loss of detail, especially during
fast-motion or dark scenes
s If your TV does not turn on, and a red light keeps flashing, your TV may need
service. Call your local Sony Service Center.
s Make sure the power cord is plugged in.
s Press the POWER button on the right side of the TV.
s Press the TV/VIDEO button to cycle through the connected video sources.
s Try another channel; it could be station trouble.
s Adjust the Picture option in the Video Menu (see page 92).
s Adjust the Brightness option in the Video Menu (see page 92).
s Check the antenna/ cable connections.
s Press the PICTURE (MODE) button to select the desired Picture mode
(see page 56).
s Adjust the Color option in the Video Menu (see page 92) .
s Check the antenna/ cable connections.
s Try another channel; it could be station trouble.
s Press ANT to change the input mode (see page 57).
s Move the TV away from noise sources such as cars, neon signs, or hair-dryers.
s Video head interference. Keep your VCR away from the TV.
s Leave a space of 30 cm (11 7/8 inches) between your VCR and the TV to avoid
noise.
s Avoid installing your VCR in front of the TV or at the side of the TV.
s Use the Screen Saver function (see page 98).
s This is caused by feature of the Plasma Display Panel, and does not indicate a
malfunction of the TV.
page 104 to reset Setup selections.) To turn off this featu re, set the Caption Vision
option to Off. If you were trying to select closed captioning, select CC1 instead of
TEXT 1-4.
s Some wide-screen programs are filmed in aspect ratios that are greater than 16:9,
such as 2.35:1. (This is especially common with theatrical releases). Your TV will
show these programs with bars at the top and bottom of the screen. For more
details, check the documentation that came with your DVD (or contact your
program provider).
s The compression used by certain digital broadcasts and DVDs may cause your
TVís screen to display less detail than usual, or cause artifacts (small blocks or
dots, pixelations) to appear on your screen. This is due to your TVís large screen
and ability to show very fine detail, and is normal for certain digitally recorded
programs. Adjust the reality/clarity in the DRC Palette option (see page 93) to
optimize the picture while viewing these sources.
KDE-37XS955/42XS955 (UC) 2-5
General
ProblemPossible Remedies
How to reset TV to factory
settings
How to restore V ideo settin gs to
factory settings
How to restore Audio settin gs to
factory settings
Cannot cycle through the other
video equipment co nnected to
the TV
Cannot operate Menus If a Menu option appears in gray, this indicates that the TV is in a state in which
Lost passwords In the password screen (see page 101), enter the following master password: 4357.
TIMER LED on front panel is lit s The LED (see page 16) blinks when the TV is turned on, then shuts off when the
Digital cable box does not work s If you are connecting a VCR and digital cable box u sing a sp litte r, as described on
Cannot record digital channels
to VCR
s Turn on the TV. While holding down the RESET button on the remote control,
press the POWER button on the right side of the TV. (The TV will turn itself off,
then back on again.) Release the RESET button.
s Press the RESET button on the remote control while in the Video Menu (see p a ge
92).
s Press the RESET button on the remote control while in the Audio Menu (see page
95).
s Be sure the Label Video Inputs option is not set to Skip (see page 105).
the Menu option is not available.
The master password clears your previous password; it cannot be used to
temporarily unblock chann el s.
picture is displayed. If the LED blinks continuously, this may indicate the TV
needs service. When lit, indicates that the timer is set (page 107). When the timer
is set, this LED will remain lit even when the TV is turned off.
page 32, you must use a special bi-direc tional spli tter that is d esign ed to wo rk with
your digital cable box. Contact your cable TV company for details.
s Only analog channels can be recorded to your VCR.