• Safety information, remote control, troubleshooting, wall-mount
installation, specification, etc.
Help Guide (On screen Manual)
• Settings, Android TV functions,
Internet connection, troubleshooting,
etc.
• To open it, press the HELP button on
the remote control and select Help
Guide.
IMPORTANT – Read the End User Software Licence
Agreement before using your Sony product. Using your
product indicates your acceptance of the End User Software
Licence Agreement. The software licence agreement between
you and Sony is available online at Sony website (http://
www.sony.net/tv-software-licenses/) or on your product
screen. Go to [Settings] [Device Preferences] [About]
[Legal information] [Notices and licences].
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included
within this TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this
manual are for reference only and may differ from the actual
product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located
on the rear of the TV.
This television is designed for use in Hong Kong and ensured
the usage in Hong Kong only.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions
below in order to avoid any risk of fire, electric shock or damage
and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC
power outlet (mains socket).
• Place the TV set on a stable, level surface to prevent it from
falling over and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked
over.
• You can refer to the Help Guide with your
smartphone.
https://rd1.sony.net/help/
tv/hga1/h_ga/
• Install the TV so that the TV’s Table-Top Stand does not protrude
out from the TV stand (not supplied). If the Table-Top Stand
protrudes out from the TV stand, it may cause TV set to topple
over, fall down, and cause personal injury or damage to the TV.
Tran spo rti ng
• Before transporting the TV set, disconnect all cables.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below.
Do not put stress on the LCD panel and the frame around the
screen.
• When lifting or moving the TV set, hold it firmly from the
bottom.
• When transporting the TV set, do not subject it to jolts or
excessive vibration.
• When transporting the TV set for repairs or when moving, pack
it using the original carton and packing material.
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2
Topple prevention
12
4
VS
10 mm – 12 mm
M6 screw (not
supplied)
Screw (not
supplied)
Cord (not
supplied)
1.5 N·m
{15 kgf·cm}
(supplied)
MIC
Ȫ
ȫ
Ȭ
ȭ
Ȯ
ȩ
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Remote Control and TV
The remote control shape, location,
availability and function of remote control
buttons may vary depending on your region/
country/TV model.
(Microphone): Use voice search*1.
////: On screen menu navigation
and selection.
TV: Display TV channel list or switch to
input.
(TV standby)
Number buttons
(dot)
(Text):
Google Play / NETFLIX*
Display text information.
2
/ Colour
buttons
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3
GUIDE/: Display the digital programme
ȱ
guide.
APPS: Display a list of installed apps. (Input select): Display and select the
input source, etc.
(Quick settings): Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)*
3
CH +/–//:Select the channel, or
next () / previous () page.
AUDIO: Select the sound of multilingual
source or dual sound (depend on
programme source).
(Subtitle setting)
Display the Help menu.
HELP:
///
EXIT
/ (Info/Text reveal):
information.
(Power)
Remote Control sensor / Light sensor /
Built-in MIC*
*1 The voice search requires an Internet connection.
*2 Only on limited region/country/TV model/
*3 Accessibility shortcut is available by pressing and
*4 The built-in MIC LED is also included.
*5 Standby power consumption will increase because
4
LED*
1*2*5
MIC, press (Microphone) button on the
remote control and follow the on-screen
instructions.
language.
holding (Mute).
the built-in MIC is always listening when it is
enabled.
: To enable the built-in
Display
For more information, refer to
the Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket
(SU-WL850 or SU-WL450)* (not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your
TV be performed by Sony dealers or licensed
contractors. Do not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the
installation, periodic maintenance and
examination of this product.
Wall-Mount Bracket Installation Information
This TV’s instruction manual only provides the
steps to prepare the TV for Wall-Mount
installation before it is installed on the wall.
For instructions on Wall-Mount Bracket
installation, see the Installation Information
(Wall-Mount Bracket) on the product page for
your TV model.
https://www.sony-asia.com/support
Preparing for Wall-Mount Installation
Make sure to attach the Table-Top Stand before
installing the TV to the wall by referring to the
Setup Guide.
• Prepare the TV for the Wall-Mount Bracket
before making cable connections.
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV,
especially to determine the strength of the
wall for withstanding the TV’s weight.
• Be sure to entrust the attachment of this
product to the wall to Sony dealers or licensed
contractors and pay adequate attention to
safety during the installation. Sony is not liable
for any damage or injury caused by
mishandling or improper installation.
• The screws for Wall-Mount Bracket are not
supplied.
• Only qualified service personnel should carry
out wall-mount installations.
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the
Wall-Mount Bracket to the TV set. The
supplied screws are designed as indicated by
illustration when measured from the attaching
surface of the Wall-Mount Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model.
Use of screws other than those supplied may
result in internal damage to the TV set or
cause it to fall, etc.
• Be sure to store the unused screws and
Table-Top Stand in a safe place until you are
ready to attach the Table-Top Stand. Keep the
screws away from small children.
* Only on limited region/country/TV model.
1 Remove the screws from the rear of the
TV.
2 Attach the Wall-Mount Attachment
(supplied with the TV) to the rear of the
TV (to make it parallel with the wall).
Note
• If using an electric screwdriver, set the torque at
approximately 1.5 N·m {15 kgf·cm}.
• Be sure to fasten the Wall-Mount Attachment when
attaching them to the TV.
Use only a flat head screwdriver to install the
Wall-Mount Attachment. Use of another tool might
result in over torqueing the Wall-Mount Attachment
and damaging the TV.
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Detaching the Table-Top Stand from the TV
1 Remove one side of the Table-Top Stand
at a time. Firmly hold the Table-Top
Stand securely with both hands while
the other people lift up the TV.
2 Repeat the previous step and remove
the other side of the Table-Top Stand.
Note
• Three or more people are required to detach the
Table-Top Stand.
• Be careful not to use excessive force while detaching
the Table-Top Stand from the TV as it may cause the
TV set to fall resulting in personal injury or physical
damage to the TV.
• Take care when handling the Table-Top Stand to
prevent damage to the TV.
• Be careful when lifting the TV as the Table-Top Stand
is detached, the Table-Top Stand may topple over and
cause personal injury.
• Take care when removing the Table-Top Stand from
the TV to prevent it from falling over and damaging
the surface that the TV is sitting on.
Troubleshooting
General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1 Restart your TV by pressing the power button
on the remote control for about five seconds.
The TV will restart. If the TV does not recover,
try unplugging the AC power cord (mains
lead). Then press the power button on the TV,
and release it. Wait for two minutes, and plug
in the AC power cord (mains lead).
2 Refer to the Help menu by pressing HELP on
the remote control.
3 Connect your TV to the Internet and perform
a software update. Sony recommends you to
keep your TV software updated. Software
updates provide new features and
performance improvements.
4 Visit Sony support website (information
provided at the end of this manual).
When you plug in the TV, the TV may not be
able to turn on for a while even if you press
the power button on the remote control or
the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 9999 for the PIN and enter the new PIN.
For more information on
troubleshooting, refer to the
Help Guide.
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Specifications
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System
Panel system: LCD (Liquid Crystal Display) Panel,
LED Backlight
TV system:
Analogue: I, D/K, B/G, M
Digital: DTMB
Colour system: PAL/SECAM/NTSC3.58/
NTSC4.43
Channel coverage:
Analogue: UHF/VHF/Cable
Digital: UHF
Sound output: 10 W + 10 W + 5 W + 5 W
Wireless technology
1, 2
USB port 1 supports High Speed USB (USB 2.0)
USB port 2 supports Super Speed USB (USB 3.1
Gen 1)
LAN
10BASE-T/100BASE-TX connector (Depending
on the operating environment of the network,
connection speed may differ. The
communication rate and quality are not
guaranteed.)
Power and others
Power requirements
220V – 240V AC, 50Hz
Screen size (measured diagonally) (Approx.)
KD-65X9500H: 65 inches / 163.9 cm
KD-55X9500H: 55 inches / 138.8 cm