Sony FDR-AX100, FDR-AX100E, HDR-CX900, HDR-CX900E Help Guide
Help Guide
Digital 4K Video Camera Recorder/Digital HD Video Camera Recorder
FDR-AX100/FDR-AX100E/HDR-CX900/HDR-CX900E
Use this Help Guide when you have any questions on how to use your product.
How to Use
Before use
Getting started
Recording
Playback
Saving images with an external device
Using the Wi-Fi function
Menu operations
Charging time/recording time of movies/number of recordable photos
Additional information
Troubleshooting
Troubleshooting
Self-diagnosis display/Warning indicators
Warning messages
List of Topics
How to Use
Troubleshooting
Notes on use
4-534 -655-11(1)
Copyright 2014 Sony Corporation
Table Of Contents
TOC-1
Table of Contents iii...........................................................................................................................
How to Use 1.....................................................................................................................................
Before use 1..........................................................................................................................
Model Information 15.................................................................................................
Parts and controls 1...................................................................................................
Parts and controls (front/top) 16.....................................................................
Parts and controls (side) 17...........................................................................
Parts and controls (back/bottom) 19..............................................................
Parts and controls (Wireless Remote Commander) 20..................................
Screen indicators 21..................................................................................................
Movie recording format 1...........................................................................................
Recording formats available with this product and their
features 23.....................................................................................................
Getting started 1....................................................................................................................
Checking the supplied items 1...................................................................................
Supplied items 24...........................................................................................
Attaching the lens hood 26.............................................................................
Power source preparations 2.....................................................................................
Attaching the battery pack 26.........................................................................
Charging the battery pack using the AC Adaptor 27......................................
Charging the battery pack using your computer 28.......................................
Turning the power on 29................................................................................
Using this product supplying power from a wall outlet (wall
socket) 30.......................................................................................................
Initial setup 2..............................................................................................................
Setting the language, date and time 31.........................................................
Adjusting the angle of the LCD monitor for easier viewing 32.......................
Adjusting the angle of the viewfinder for easier viewing 32...........................
Displaying items on the LCD monitor 33........................................................
Preparing a memory card 2.......................................................................................
Inserting a memory card 33...........................................................................
Types of memory card you can use with this product 34...............................
Recording 2...........................................................................................................................
Recording movies/photos 2.......................................................................................
Recording movies 35.....................................................................................
Shooting photos 36........................................................................................
Changing the brightness manually for recording 2....................................................
Controlling the image settings manually with the MANUAL
Controlling the image settings manually with the MANUAL
TOC-2
dial 37.............................................................................................................
Assigning frequently-used menu items to the MANUAL
button 38........................................................................................................
Adjusting the IRIS (aperture) 38.....................................................................
Adjusting the shutter speed 40.......................................................................
Adjusting the gain (ISO) 41............................................................................
Adjusting the exposure 42..............................................................................
Adjusting the light intensity (ND filter) 42.......................................................
Useful functions for recording 3.................................................................................
Zooming 44....................................................................................................
Adjusting the focus manually 44....................................................................
Magnifying the image to obtain better manual focus (Focus
Magnifier) 44..................................................................................................
Capturing photos during movie recording (Dual Capture) 46.........................
Recording in mirror mode 46..........................................................................
Intelligent Auto 46..........................................................................................
Decreasing the voice volume of the person recording
themovie (My Voice Canceling) 48................................................................
Recording the selected subject clearly (Face Priority) 48..............................
Recording subjects other than people (Tracking focus) 49............................
Playback 3.............................................................................................................................
Playing images using Event View 3...........................................................................
Playing movies and photos from the Event View screen 50..........................
Screen display on the Event View screen 51.................................................
Playing images using Highlight Playback 3...............................................................
Playing back a short movie (Highlight Playback) 53......................................
Changing the settings for Highlight Playback 55............................................
Saving Highlight Playback (Scenario Save) 55..............................................
Playing back a saved scenario 55..................................................................
Playing MP4 movies (HD movie) (switching the movie format) 3..............................
Playing MP4 movies (HD movie) (switching the movie
format) 56.......................................................................................................
Editing images from the playback screen 3...............................................................
Notes on editing 57........................................................................................
Deleting the selected images 57....................................................................
Deleting by date 58........................................................................................
Dividing a movie 59........................................................................................
Capturing a photo from a movie (models with the USBIN/
OUT jacks) 60................................................................................................
Playing images on a 4K TV 4.....................................................................................
TOC-3
Viewing images on a 4K TV (models with the 4K
functionality) 61..............................................................................................
Playing images on a high definition TV 4...........................................
Using the Trimming Playback function with an
XAVC S 4Kmovie (models with the 4K functionality) 61....................
Playing images on a non-high-definition TV 4...........................................................
Connecting this product to a high definition TV 63.........................................
Enjoying 5.1ch surround sound 64.................................................................
Using BRAVIA Sync 64..................................................................................
On Photo TV HD 65.......................................................................................
On the HDMI cable 65....................................................................................
Playing images on a non-high-definition TV 4...........................................................
Connecting this product to a non-high-definition TV 66.................................
Saving images with an external device 4...............................................................................
How to save movies 4................................................................................................
Saving movies 66...........................................................................................
Using the PlayMemories Home software 4................................................................
Using the PlayMemories Home software 67..................................................
Checking the computer system 68.................................................................
Installing the PlayMemories Home software in your
computer 68...................................................................................................
Disconnecting this product from the computer 70..........................................
About the dedicated software for this product 70...........................................
Creating a Blu-ray disc 71..............................................................................
Saving images on an external media device 5..........................................................
Notes on use of the external media 71..........................................................
Saving images on an external media device 72.............................................
Saving the desired images in this product to the external
media device 73.............................................................................................
Playing back images in the external media device on this
product 74......................................................................................................
Deleting images in the external media device 75...........................................
Creating a disc with a recorder 5...............................................................................
Creating a disc with a recorder 76.................................................................
Using the Wi-Fi function 5......................................................................................................
What you can do with the Wi-Fi function 77...............................................................
Controlling via a smartphone 5..................................................................................
Using your smartphone or tablet as a wireless remote
commander 78...............................................................................................
Using your smartphone or tablet as a wireless remote
TOC-4
commander using the NFC function (NFC one-touch
remote) 79......................................................................................................
Transferring images to a smartphone 5.....................................................................
Transferring movies (MP4) and photos to your smartphone
or tablet 81.....................................................................................................
Transferring movies (MP4) and photos to your smartphone
or tablet using the NFC function 82................................................................
Transferring images to a computer 5.........................................................................
Send to Computer 84.....................................................................................
Transferring images to a TV 5...................................................................................
Playing images on a TV (View on TV) 85......................................................
Connecting a smartphone 6.......................................................................................
Connecting to an Android smartphone or tablet 86........................................
Connecting to an iPhone or iP 87..................................................................
Connecting to an NFC-enabled smartphone or tablet 89...............................
Installing PlayMemories Mobile 6..............................................................................
About the PlayMemories Mobile software 90.................................................
Menu operations 6.................................................................................................................
Using menu items 6...................................................................................................
Setting up menu items 90..............................................................................
How to use the keyboard 92..........................................................................
Shooting Mode 6........................................................................................................
Movie 92.........................................................................................................
Photo 93.........................................................................................................
Smth Slw REC 93..........................................................................................
Golf Shot 94...................................................................................................
High Speed REC 95.......................................................................................
Camera/Mic 6.............................................................................................................
White Balance 96...........................................................................................
Spot Meter/Fcs 97..........................................................................................
Spot Meter 97.................................................................................................
Spot Focus 98................................................................................................
Exposure 98...................................................................................................
Focus 99........................................................................................................
AGC Limit 100................................................................................................
AE Shift 100...................................................................................................
Low Lux 101...................................................................................................
Scene Selection 101......................................................................................
Picture Effect 103...........................................................................................
Cinematone 104.............................................................................................
TOC-5
Fader 105.......................................................................................................
Self-Timer 106................................................................................................
SteadyShot (Movie) 106.................................................................................
SteadyShot (Photo) 107.................................................................................
Digital Zoom 107............................................................................................
Auto Back Light 108.......................................................................................
Dial Setting 108..............................................................................................
NIGHTSHOT Light 108..................................................................................
Face Detection 109........................................................................................
Smile Shutter 110...........................................................................................
Smile Sensitivity 110......................................................................................
Flash (Only when connecting an external flash) 111.....................................
Flash Level (Only when connecting an external flash) 111............................
Red Eye Reduction (Only when connecting an external
flash) 112.......................................................................................................
My Voice Canceling 112................................................................................
Blt-in Zoom Mic 113.......................................................................................
Auto Wind NR 114.........................................................................................
Audio Mode 114.............................................................................................
Audio Rec Level 115......................................................................................
Ctrl with Smartphone 115...............................................................................
My Button 116................................................................................................
Grid Line 116..................................................................................................
Zebra 117.......................................................................................................
Peaking 118...................................................................................................
Camera Data Disp 118...................................................................................
Audio Level Display 119.................................................................................
Image Quality/Size 8..................................................................................................
REC Mode 119...............................................................................................
Frame Rate 120.............................................................................................
Dual Video REC 121......................................................................................
File Format 122..............................................................................................
Image Size 123..............................................................................................
Playback Function 8...................................................................................................
Event View 124..............................................................................................
Scenario 124..................................................................................................
Edit/Copy 8................................................................................................................
Send to Smartphone 124...............................................................................
View on TV 124..............................................................................................
Send to Computer 125...................................................................................
TOC-6
Delete 125......................................................................................................
Protect 126.....................................................................................................
Direct Copy 127.............................................................................................
Setup 8.......................................................................................................................
Media Info 127...............................................................................................
Format 127.....................................................................................................
Repair Img. DB F. 128...................................................................................
File Number 128.............................................................................................
Data Code 129...............................................................................................
Volume 130....................................................................................................
Download Music (HDR-CX900/FDR-AX100) 131..........................................
Empty Music (HDR-CX900/FDR-AX100) 131................................................
WPS Push 131...............................................................................................
Access point settings 132..............................................................................
Edit Device Name 133...................................................................................
Disp MAC Address 133..................................................................................
SSID/PW Reset 134.......................................................................................
Network Info Reset 134..................................................................................
TV Type 135...................................................................................................
HDMI Resolution 135.....................................................................................
CTRL FOR HDMI 136....................................................................................
USB Connect 136..........................................................................................
USB Connect Setting 137..............................................................................
USB Power Supply 137..................................................................................
USB LUN Setting 138....................................................................................
Beep 138........................................................................................................
Monitor Brightness 139..................................................................................
Display Setting 139........................................................................................
Airplane Mode 140.........................................................................................
REC Lamp 140...............................................................................................
Remote Ctrl 141.............................................................................................
Language Setting 141....................................................................................
24p Mode (HDR-CX900E/FDR-AX100E) 141................................................
Cancel 24p Mode (HDR-CX900E/FDR-AX100E) 142...................................
Calibration 142...............................................................................................
Battery Info 143..............................................................................................
Power Save 143.............................................................................................
Initialize 144...................................................................................................
Date & Time Setting 144................................................................................
Area Setting 145............................................................................................
TOC-7
Charging time/recording time of movies/number of recordable photos 9..............................
Check the charging time 9.........................................................................................
Charging time 145..........................................................................................
Expected recording and playback times for individual batteries 10...........................
Expected recording time with each battery pack 146.....................................
Expected playback time with each battery pack 148.....................................
Expected movie recording time and number of recordable photos
for memory cards 10..................................................................................................
Notes on recording 149..................................................................................
Expected recording time of movies 150.........................................................
Expected number of recordable photos 151..................................................
Bit-rate for each recording mode 10..........................................................................
Bit-rate and recording pixels 152...................................................................
Pixels recorded at each image size of photos 10......................................................
Recording pixels and aspect ratio 153...........................................................
Additional information 10.......................................................................................................
Precautions 10...........................................................................................................
About the AVCHD format 154........................................................................
About the memory card 154...........................................................................
About the InfoLITHIUM battery pack 156.......................................................
Handling of this product 10........................................................................................
On use and care 158......................................................................................
On connecting to a computer or accessory etc. 161......................................
Notes on optional accessories 161................................................................
On moisture condensation 162......................................................................
Note on disposal/transfer of the memory card 162........................................
Notes on the Wireless Remote Commander 163...........................................
Maintenance 11.........................................................................................................
On handling the LCD monitor 163..................................................................
To clean the casing surface 164....................................................................
About care and storage of the lens 164.........................................................
Using this product abroad 11.....................................................................................
Using this product abroad 164.......................................................................
World time difference 166..............................................................................
Trademarks 11...........................................................................................................
On trademarks 168........................................................................................
License 11..................................................................................................................
Notes on the License 169..............................................................................
Zoom magnifications 11.............................................................................................
Zoom magnifications 170...............................................................................
TOC-8
Troubleshooting 11............................................................................................................................
Troubleshooting 11................................................................................................................
If you have problems 170...........................................................................................
Overall operations 11.................................................................................................
The power does not turn on. 171...................................................................
This product does not operate even when the power is set
to on. 171.......................................................................................................
The menu settings have been changed automatically 171............................
This product gets warm 172...........................................................................
Intelligent Auto is canceled 172.....................................................................
Batteries/power sources 12.......................................................................................
The power abruptly turns off 173...................................................................
The POWER/CHG (charge) lamp does not light while the
battery pack is being charged. 173................................................................
The POWER/CHG (charge) lamp flashes while the
batterypack is being charged. 173.................................................................
The remaining battery power is not displayed correctly. 174.........................
The battery pack is quickly discharged 174...................................................
Monitor 12..................................................................................................................
Menu items are grayed out. 174....................................................................
The buttons do not appear on the LCD monitor. 174.....................................
The buttons on the touch panel do not work correctly or do
not work at all. 175.........................................................................................
The buttons on the LCD monitor quickly disappear. 175...............................
There are dots in the shape of a grid on the monitor. 175.............................
The backlight of the LCD monitor turns off if you do not
attempt to operate this product for a while. 175.............................................
Viewfinder 12.............................................................................................................
The image in the viewfinder is not clear. 175.................................................
The image in the viewfinder is no-longer displayed 176................................
Memory card 12.........................................................................................................
Operations using the memory card cannot be performed 176.......................
Images stored on the memory card cannot be deleted 176...........................
The data file name is not indicated correctly or flashes 176..........................
Images cannot be played back or the memory card is not
recognized. 177..............................................................................................
Wireless Remote Commander 12..............................................................................
The supplied Wireless Remote Commander does not
function 177....................................................................................................
Another DVD device operates when you use the supplied
TOC-9
Wireless Remote Commander 177................................................................
Recording 13..............................................................................................................
Pressing START/STOP or PHOTO does not record
images. 177....................................................................................................
Photos cannot be recorded. 178....................................................................
The access lamp remains lit or flashing even if recording
has stopped. 178............................................................................................
The imaging field looks different. 179............................................................
The actual recording time for movies is less than the
expected recording time of the recording media 179.....................................
This product stops recording 179...................................................................
There is a slight time lag between the moment
whenSTART/STOP is pressed and the actual movie
recording starts or stops. 179.........................................................................
The auto focus does not function. 180...........................................................
SteadyShot does not function. 180................................................................
Images cannot be recorded or played back correctly. 180............................
The subjects passing across this product very fast appear
crooked. 180..................................................................................................
Horizontal stripes appear on the images. 181................................................
[Monitor Brightness] cannot be set. 181.........................................................
Sound is not recorded correctly. 181.............................................................
Photos are recorded automatically. 181.........................................................
Playback 13...............................................................................................................
Images cannot be played back. 182..............................................................
Photos cannot be played back. 182...............................................................
The movie freezes. 182..................................................................................
An icon appears on a thumbnail. 182.............................................................
No sound or only a quiet sound is heard during playback 183......................
Left and right sound is heard unbalanced when playing
back movies on computers or other devices. 183..........................................
Wi-Fi 13......................................................................................................................
The wireless access point you want to connect to does not
appear 183.....................................................................................................
[WPS Push] does not work 184.....................................................................
[Ctrl with Smartphone], [Send to Smartphone], [Send to
Computer] or [View on TV] terminates prematurely 184................................
Cannot transfer movies to your smartphone 184...........................................
The shooting screen does not display smoothly. 184....................................
The NFC connection does not work 185........................................................
TOC-10
Editing movies/photos on this product 14..................................................................
Unable to edit. 185.........................................................................................
A movie cannot be divided. 185.....................................................................
Playback on a TV 14..................................................................................................
Neither image nor sound is played on the connected TV 186.......................
The top, bottom, right, and left edges of images are
trimmed slightly on a connected TV. 186.......................................................
The image appears distorted on the 4:3 TV. 186...........................................
Black bands appear at the top and bottom of the
LCDmonitor of the 4:3 TV 187.......................................................................
Copying/Connecting to other devices 14...................................................................
Images are not copied correctly 187..............................................................
Connecting to a computer 14.....................................................................................
PlayMemories Home cannot be installed 187................................................
PlayMemories Home does not work correctly 187.........................................
This product is not recognized by the computer 187.....................................
Self-diagnosis display/Warning indicators 14........................................................................
Self-diagnosis display 188.........................................................................................
Warning messages 15...........................................................................................................
Warning Indicators 190..............................................................................................
Digital 4K Video Camera Recorder/Digital HD Video Camera Recorder
1
FDR-AX100/FDR-AX100E/HDR-CX900/HDR-CX900E
How to Use
Before use
Model Information
Model Information
Parts and controls
Parts and controls (front/top)
Parts and controls (side)
Parts and controls (back/bottom)
Parts and controls (Wireless Remote Commander)
Screen indicators
Screen indicators
Movie recording format
Recording formats available with this product and their features
Getting started
Checking the supplied items
Supplied items
Attaching the lens hood
2
Power source preparations
Attaching the battery pack
Charging the battery pack using the AC Adaptor
Charging the battery pack using your computer
Turning the power on
Using this product supplying power from a wall outlet (wall socket)
Initial setup
Setting the language, date and time
Adjusting the angle of the LCD monitor for easier viewing
Adjusting the angle of the viewfinder for easier viewing
Displaying items on the LCD monitor
Preparing a memory card
Inserting a memory card
Types of memory card you can use with this product
Recording
Recording movies/photos
Recording movies
Shooting photos
Changing the brightness manually for recording
Controlling the image settings manually with the MANUAL dial
Assigning frequently-used menu items to the MANUAL button
Adjusting the IRIS (aperture)
Adjusting the shutter speed
Adjusting the gain (ISO)
Adjusting the exposure
3
Adjusting the light intensity (ND filter)
Useful functions for recording
Zooming
Adjusting the focus manually
Magnifying the image to obtain better manual focus (Focus Magnifier)
Capturing photos during movie recording (Dual Capture)
Recording in mirror mode
Intelligent Auto
Decreasing the voice volume of the person recording the movie (My Voice Canceling)
Recording the selected subject clearly (Face Priority)
Recording subjects other than people (Tracking focus)
Playback
Playing images using Event View
Playing movies and photos from the Event View screen
Screen display on the Event View screen
Playing images using Highlight Playback
Playing back a short movie (Highlight Playback)
Changing the settings for Highlight Playback
Saving Highlight Playback (Scenario Save)
Playing back a saved scenario
Playing MP4 movies (HD movie) (switching the movie format)
Playing MP4 movies (HD movie) (switching the movie format)
Editing images from the playback screen
Notes on editing
Deleting the selected images
4
Deleting by date
Dividing a movie
Capturing a photo from a movie (models with the USB IN/OUT jacks)
Playing images on a 4K TV
Viewing images on a 4K TV (models with the 4K functionality)
Using the Trimming Playback function with an XAVC S 4K movie (models with the 4K
functionality)
Playing images on a high definition TV
Connecting this product to a high definition TV
Enjoying 5.1ch surround sound
Using BRAVIA Sync
On Photo TV HD
On the HDMI cable
Playing images on a non-high-definition TV
Connecting this product to a non-high-definition TV
Saving images with an external device
How to save movies
Saving movies
Using the PlayMemories Home software
Using the PlayMemories Home software
Checking the computer system
Installing the PlayMemories Home software in your computer
Disconnecting this product from the computer
About the dedicated software for this product
Creating a Blu-ray disc
5
Saving images on an external media device
Notes on use of the external media
Saving images on an external media device
Saving the desired images in this product to the external media device
Playing back images in the external media device on this product
Deleting images in the external media device
Creating a disc with a recorder
Creating a disc with a recorder
Using the Wi-Fi function
What you can do with the Wi-Fi function
What you can do with the Wi-Fi function
Controlling via a smartphone
Using your smartphone or tablet as a wireless remote commander
Using your smartphone or tablet as a wireless remote commander using the NFC function
(NFC one-touch remote)
Transferring images to a smartphone
Transferring movies (MP4) and photos to your smartphone or tablet
Transferring movies (MP4) and photos to your smartphone or tablet using the NFC function
(NFC one-touch sharing)
Transferring images to a computer
Send to Computer
Transferring images to a TV
Playing images on a TV (View on TV)
6
Connecting a smartphone
Connecting to an Android smartphone or tablet
Connecting to an iPhone or iPad
Connecting to an NFC-enabled smartphone or tablet
Installing PlayMemories Mobile
About the PlayMemories Mobile software
Menu operations
Using menu items
Setting up menu items
How to use the keyboard
Shooting Mode
Movie
Photo
Smth Slw REC
Golf Shot
High Speed REC
Camera/Mic
White Balance
Spot Meter/Fcs
Spot Meter
Spot Focus
Exposure
Focus
AGC Limit
AE Shift
7
Low Lux
Scene Selection
Picture Effect
Cinematone
Fader
Self-Timer
SteadyShot (Movie)
SteadyShot (Photo)
Digital Zoom
Auto Back Light
Dial Setting
NIGHTSHOT Light
Face Detection
Smile Shutter
Smile Sensitivity
Flash (Only when connecting an external flash)
Flash Level (Only when connecting an external flash)
Red Eye Reduction (Only when connecting an external flash)
My Voice Canceling
Blt-in Zoom Mic
Auto Wind NR
Audio Mode
Audio Rec Level
Ctrl with Smartphone
My Button
Grid Line
Zebra
Peaking
Camera Data Disp.
Audio Level Display
Image Quality/Size
8
REC Mode
Frame Rate
Dual Video REC
File Format
Image Size
Playback Function
Event View
Scenario
Edit/Copy
Send to Smartphone
View on TV
Send to Computer
Delete
Protect
Direct Copy
Setup
Media Info
Format
Repair Img. DB F.
File Number
Data Code
Volume
Download Music (HDR-CX900/FDR-AX100)
Empty Music (HDR-CX900/FDR-AX100)
WPS Push
Access point settings
Edit Device Name
Disp MAC Address
9
SSID/PW Reset
Network Info Reset
TV Type
HDMI Resolution
CTRL FOR HDMI
USB Connect
USB Connect Setting
USB Power Supply
USB LUN Setting
Beep
Monitor Brightness
Display Setting
Airplane Mode
REC Lamp
Remote Ctrl
Language Setting
24p Mode (HDR-CX900E/FDR-AX100E)
Cancel 24p Mode (HDR-CX900E/FDR-AX100E)
Calibration
Battery Info
Power Save
Initialize
Date & Time Setting
Area Setting
Charging time/recording time of movies/number of recordable photos
Check the charging time
Charging time
Expected recording and playback times for individual batteries
10
Expected recording time with each battery pack
Expected playback time with each battery pack
Expected movie recording time and number of recordable photos for memory cards
Notes on recording
Expected recording time of movies
Expected number of recordable photos
Bit-rate for each recording mode
Bit-rate and recording pixels
Pixels recorded at each image size of photos
Recording pixels and aspect ratio
Additional information
Precautions
About the AVCHD format
About the memory card
About the InfoLITHIUM battery pack
Handling of this product
On use and care
On connecting to a computer or accessory etc.
Notes on optional accessories
On moisture condensation
Note on disposal/transfer of the memory card
Notes on the Wireless Remote Commander
Maintenance
11
On handling the LCD monitor
To clean the casing surface
About care and storage of the lens
Using this product abroad
Using this product abroad
World time difference
Trademarks
On trademarks
License
Notes on the License
Zoom magnifications
Zoom magnifications
Troubleshooting
Troubleshooting
If you have problems
If you have problems
Overall operations
The power does not turn on.
This product does not operate even when the power is set to on.
The menu settings have been changed automatically.
12
This product gets warm.
Intelligent Auto is canceled.
Batteries/power sources
The power abruptly turns off.
The POWER/CHG (charge) lamp does not light while the battery pack is being charged.
The POWER/CHG (charge) lamp flashes while the battery pack is being charged.
The remaining battery power is not displayed correctly.
The battery pack is quickly discharged.
Monitor
Menu items are grayed out.
The buttons do not appear on the LCD monitor.
The buttons on the touch panel do not work correctly or do not work at all.
The buttons on the LCD monitor quickly disappear.
There are dots in the shape of a grid on the monitor.
The backlight of the LCD monitor turns off if you do not attempt to operate this product for a
while.
Viewfinder
The image in the viewfinder is not clear.
The image in the viewfinder is no-longer displayed.
Memory card
Operations using the memory card cannot be performed.
Images stored on the memory card cannot be deleted.
The data file name is not indicated correctly or flashes.
Images cannot be played back or the memory card is not recognized.
Wireless Remote Commander
The supplied Wireless Remote Commander does not function.
13
Another DVD device operates when you use the supplied Wireless Remote Commander.
Recording
Pressing START/STOP or PHOTO does not record images.
Photos cannot be recorded.
The access lamp remains lit or flashing even if recording has stopped.
The imaging field looks different.
The actual recording time for movies is less than the expected recording time of the
recording media.
This product stops recording.
There is a slight time lag between the moment when START/STOP is pressed and the
actual movie recording starts or stops.
The auto focus does not function.
SteadyShot does not function.
Images cannot be recorded or played back correctly.
The subjects passing across this product very fast appear crooked.
Horizontal stripes appear on the images.
[Monitor Brightness] cannot be set.
Sound is not recorded correctly.
Photos are recorded automatically.
Playback
Images cannot be played back.
Photos cannot be played back.
The movie freezes.
An icon appears on a thumbnail.
No sound or only a quiet sound is heard during playback.
Left and right sound is heard unbalanced when playing back movies on computers or other
devices.
Wi-Fi
The wireless access point you want to connect to does not appear.
14
[WPS Push] does not work.
[Ctrl with Smartphone], [Send to Smartphone], [Send to Computer] or [View on TV]
terminates prematurely.
Cannot transfer movies to your smartphone.
The shooting screen does not display smoothly. The connection is cut off.
The NFC connection does not work.
Editing movies/photos on this product
Unable to edit.
A movie cannot be divided.
Playback on a TV
Neither image nor sound is played on the connected TV.
The top, bottom, right, and left edges of images are trimmed slightly on a connected TV.
The image appears distorted on the 4:3 TV.
Black bands appear at the top and bottom of the LCD monitor of the 4:3 TV.
Copying/Connecting to other devices
Images are not copied correctly.
Connecting to a computer
PlayMemories Home cannot be installed.
PlayMemories Home does not work correctly.
This product is not recognized by the computer.
Self-diagnosis display/Warning indicators
Self-diagnosis display/Warning indicators
Self-diagnosis display
Warning messages
15
Warning messages
Warning Indicators
How to Use Before use Model Information
Model Information
In this Help Guide, the differences in the specifications for each model are described together.
If you find the description “Models with ... ” like below, confirm in this chapter whether the
description applies to this product.
(models with the 4K functionality)
(models with the NTSC color system)
To confirm the model name of this product
See the bottom of this product.
A: Model name (FDR-xxxx/HDR-xxxx)
Differences in functions
Models with the NTSC color system: FDR-AX100/HDR-CX900
Models with the PAL color system: FDR-AX100E/HDR-CX900E
Models with the 4K functionality: FDR-AX100/FDR-AX100E
Models with the USB IN/OUT jacks: FDR-AX100/HDR-CX900
Models with the USB Output only jack: FDR-AX100E/HDR-CX900E
Note
For the following items, the descriptions are explained with the model name.
Parts and controls
Menu items
Expected recording time of movies
16
Expected number of recordable photos
How to Use Before use Parts and controls
Parts and controls (front/top)
1. Multi interface shoe
For details on compatible accessories of the Multi interface shoe, visit the Sony website in
your area, or consult your Sony dealer or local authorized Sony service facility.
Operations with other manufacture’s accessories are not guaranteed. If you use a shoe
adaptor (sold separately), you can also use accessories compatible with an Active
Interface Shoe.
2. PHOTO button
3. Power zoom lever
4. N mark
NFC: Near Field Communication
5. Loop for a shoulder belt
17
6. Grip belt
7. FOCUS MAGNIFIER button
8. (microphone) jack (PLUG IN POWER)
9. Remote sensor
10. Camera recording lamp
11. NIGHT SHOT light
12. Multi/Micro USB Terminal
Supports Micro USB compatible devices.
If you use an adaptor cable (sold separately), you can also use accessories via an A/V
Remote Connector.
13. Built-in microphone
14. Lens ring
15. Lens (ZEISS lens)
16. ZOOM/FOCUS switch
17. AF/MF button
18. MANUAL button
19. MANUAL dial
How to Use Before use Parts and controls
Parts and controls (side)
1. Speaker
18
2. Memory card access lamp
While the lamp is lit or flashing, this product is reading or writing data.
3. Memory card slot
4. HDMI OUT jack
5. (headphones) jack
6. ND FILTER (AUTO/MANUAL) switch
7. ND FILTER switch
8. POWER button
9. WHITE BALANCE button
10. PROGRAM AE button
11. IRIS button
12. GAIN/ISO button
13. SHUTTER SPEED button
14. (View Images) button
15. (My Voice Canceling) button
Suppresses the voice of the person recording the movie.
16. DISPLAY button
17. NIGHT SHOT button
How to Use Before use Parts and controls
Parts and controls (back/bottom)
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