Snom Technology GmbH. All other product names and names of enterprises are
the property of their respective owners.
Product specications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document
at any time, without being obliged to announce such revisions or changes
beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are
subject to the protection of copyrights and other legal rights worldwide. Their
use, reproduction, and transmittal to third parties without express written
permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on Snom’s web page, Snom Technology
GmbH gives its permission to download and print copies of its content for the
intended purpose of using it as a manual. No parts of this document may be
altered, modied or used for commercial purposes without the express written
consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the
information in this document, the data upon which it is based may have changed
in the meantime. Snom therefore disclaims all warranties and liability for the
accurateness, completeness, and currentness of the information published,
except in the case of intention or gross negligence on the part of Snom or where
liability arises due to binding legal provisions.
Our rmware includes some source code that may be used and modied by
anyone and everyone under the GNU Public License (GPL) (see “Appendix GNU General Public License” on page 69), provided they, in turn, make it
available to everyone else with the same licensing agreement. Please go to
https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL
license and the source code of components licensed under GPL and used in
Snom products.
4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear on the product or in this user’s manual.
Always follow basic safety precautions when using this product to
reduce the risk of injury, re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the handset are provided for
ventilation. To protect them from overheating, these openings must not be
blocked by placing the product on a soft surface such as a bed, sofa or rug.
This product should never be placed near or over a radiator or heat register.
This product should not be placed in any area where proper ventilation is not
provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the
handset because they may touch dangerous voltage points or create a short
circuit. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take
it to an authorized service facility. Opening or removing parts of the handset
other than specied access doors may expose you to dangerous voltages
or other risks. Incorrect reassembling can cause electric shock when the
product is subsequently used.
5
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorized
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of ammable or ame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a re or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord indicated in this manual.
Power adapter rating: 6.0 Vdc @ 600 mA
20. For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
21. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full installation instructions in the User Manual.
22. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.
6
SAVE THESE INSTRUCTIONS
For cUL compliance only
Mesures de sécurité importantes
Ce symbole vous alertera d’informations importantes ou
d’instructions d’entretien pouvant apparaître dans ce guide
d’utilisation. Respectez toujours les mesures de sécurité et de
sécurité de base lorsque vous utilisez ce produit, an de réduire les
risques de blessures, d’incendie, ou d’électrocution.
Mesures de sécurité importantes
An de réduire les risques d’incendie, de blessures corporelles ou
d’électrocution, suivez toujours ces mesures préventives de base lorsque vous
utilisez votre téléphone
1. Cet appareil doit être installé par un technicien qualié.
2. Cet appareil doit être branché à un équipement hôte et jamais branché à un
réseau, tel qu’un réseau PSTN publique ou un réseau téléphonique standard
(POTS).
3. Lisez et comprenez bien toutes les instructions.
4. Observez toutes les instructions et mises en garde inscrites sur l’appareil.
5. Débranchez ce téléphone de la prise murale avant de le nettoyer. N’utilisez
pas de nettoyeurs liquides ni en aérosol. N’utilisez qu’un chion doux et
légèrement humecté.
6. N’utilisez pas ce produit près de l’eau, tel que près d’un bain, d’un lavabo,
d’un évier de cuisine, d’un bac de lavage ou d’une piscine, ou dans un soussol humide ou sous la douche.
7. Ne déposez pas ce téléphone sur un chariot, support ou table chancelants.
L’appareil pourrait tomber et être sérieusement endommagé.
8. Le boîtier de l’appareil est doté de fentes et d’ouvertures d’aération situées
à l’arrière ou en dessous. An d’empêcher la surchaue, ces ouvertures ne
doivent pas être obstruées en plaçant l’appareil sur un lit, divan, tapis ou
autre surface similaires. Ne placez pas cet appareil à proximité d’un élément
de chauage ni d’une plinthe électrique. De plus, ne l’installez pas dans une
unité murale ou un cabinet fermé qui ne possède pas d’aération adéquate.
9. Ne faites fonctionner cet appareil qu’avec le type d’alimentation indiqué sur
les étiquettes de l’appareil. Si vous ne connaissez pas le voltage de votre
maison, consultez votre marchand ou votre fournisseur d’électricité.
10. Ne déposez rien sur le cordon d’alimentation. Installez cet appareil dans
un endroit sécuritaire, là où personne ne pourra trébucher sur la ligne
d’alimentation ni le cordon téléphonique modulaire.
7
11. N’insérez jamais d’objets à travers les fentes et ouvertures de cet
appareil, car ils pourraient toucher à des points de tension dangereux
ou court-circuiter des pièces, ce qui constituerait un risque d’incendie ou
d’électrocution. N’échappez pas de liquides dans l’appareil.
12. An de réduire les risques d’électrocution, ne démontez pas l’appareil, mais
apportez-le plutôt à un centre de service qualié s’il doit être réparé. En
enlevant le couvercle, vous vous exposez à des tensions dangereuses ou
autres dangers similaires. Un remontage inadéquat peut être à l’origine d’une
électrocution lors d’une utilisation ultérieure de l’appareil.
13. Ne surchargez pas les prises de courant ni les rallonges électriques, car ceci
peut constituer un risque d’incendie ou d’électrocution.
14. Débranchez cet appareil de la prise de courant et communiquez avec le
département de service à la clientèle de Snom dans les cas suivants:
A. Lorsque le cordon d’alimentation est endommagé ou écorché.
B. Si du liquide a été échappé dans l’appareil.
C. Si l’appareil a été exposé à une source d’humidité telle que la pluie ou
l’eau.
D. Si l’appareil ne fonctionne pas normalement en suivant les directives
du guide. N’ajustez que les commandes couvertes dans le guide
d’utilisation, car un mauvais réglage de celles-ci peut être à l’origine de
dommages, ce qui nécessiterait des réparations considérables pour
remettre l’appareil à son état de fonctionnement normal.
E. Si l’appareil a été échappé ou son boîtier, endommagé.
F. Si le produit ache une nette diminution de sa performance.
15. Évitez d’utiliser un téléphone (autre qu’un sans l) pendant un orage. Les
éclairs peuvent être à l’origine d’une électrocution.
16. N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de
celle-ci. Sous certaines circonstances, une inteincelle pourrait survenir
lorsque l’adaptateur est branché à une prise de courant, ou lorsque le
combiné est déposé sur le combiné. Ceci est un événement commun
associé avec la fermeture d’un circuit électrique. L’utilisateur ne devrait
pas brancher le téléphone dans une prise de courant, et ne devrait pas
déposer le combiné chargé sur le socle, si le téléphone se trouve dans un
environnement ou la concentration de gaz inammables, sans ventilation
adéquate. Une étincelle dans ces endroits pourrait provoquer un incendie ou
une explosion. Ces environnements pourraient être l’utilisation médicale de
l’oxygène sans ventilation adéquate; le gaz industriel (dissolvants, vapeurs
d’essence, etc.); une fuite de gaz naturel, etc.
17. Placez uniquement le combiné de votre appareil près de votre oreille lorsqu’il
est en mode de conversation normal.
18. Les adaptateurs sont conçus pour être orientés en position verticale ou en
position horizontale sur le plancher.
8
19. N’utilisez que cordon d’alimentation et les piles indiquées dans ce guide
d’utilisation. Note de l’adaptateur: 6.0 Vdc @ 600 mA
20. Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise
de courant doit être installée près du produit, an d’assurer une accessibilité
sécuritaire à la prise de courant.
21. En position de montage mural, assurez-vous de monter le socle du
téléphone sur le mur en alignant les oeillets avec les goujons de xation de
la plaque murale. Ensuite, faites glisser le socle vers le bas sur les deux
goujons de xation jusqu’à ce qu’il se verrouille en place. Reportez-vous aux
instructions complètes dans la section Installation dans ce guide d’utilisation.
22. MISE EN GARDE : Éloignez les petits objets métalliques tels que les
broches de l’écouteur du combiné.
CONSERVEZ CES INSTRUCTIONS
9
Compliance
FCC part 15
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at the user’s expense.
Privacy of communications may not be ensured when using this phone.
Warning: Changes or modications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate
the equipment.
Caution: To maintain the compliance with the FCC’s RF exposure guideline,
place the base unit at least 20 cm from nearby persons.
For body-worn operation, this handset has been tested and meets the FCC RF
exposure guidelines when used with the accessories supplied or designated for
this product. Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
Industry Canada
This Class A digital apparatus complies with Canadian requirements:
CAN ICES-3 (A)/NMB-3(A). Cet appareil numérique de la classe A est conforme
à la norme CAN ICES-3 (A)/NMB-3(A) du Canada.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certication/registration number only signies that the
Industry Canada technical specications were met.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specications.
10
Introduction
About this manual
This user manual provides installation and handset conguration instructions,
and detailed instructions for using the M18 KLE SIP DECT 4-Line Deskset with
rmware version 1.0.2.1.
See “Viewing deskset status” on page 47 for instructions on how to check the
software version of your M18 KLE SIP DECT 4-Line Deskset and/or M100 KLE
SIP DECT 4-Line Base Station.
Please read Important Safety Information on page 4 of this user manual.
Please thoroughly read this user manual for all the feature operations and
troubleshooting information necessary to install and operate your handset.
Please refer to the M100 KLE Administrator and Provisioning Manual for
complete conguration instructions.
For customer service or product information, visit our website at
www.snomamericas.com .
11
Product overview
The M18 KLE SIP DECT 4-Line Deskset, combined with the M100 KLE SIP
DECT 4-Line Base Station, is a full-featured SIP endpoint business phone
system designed to work with popular hosted IP PBX services and on-premise
SIP PBXs. Once you have ordered and congured your PBX service, the deskset
enables you to make and receive calls as you would with any other business
phone. Up to 10 cordless devices (M18 KLE desksets, M10 KLE handsets, and/
or M10R KLE handsets) can be registered to the base station. Each deskset
provides calling features such as hold, transfer, conferencing, and speakerphone.
The M100 KLE SIP DECT 4-Line Base Station supports shared calls among
multiple cordless handsets/desksets with a single SIP account. With Key System
Emulation, the line keys (L1 to L4) on handsets/desksets can be congured as
KeyLine type, which enables the keys to be used as for making calls, picking up
held calls, and barging in calls.
The M18 KLE SIP DECT 4-Line Deskset features include:
• Backlit Liquid Crystal Display
• Speakerphone, Hold and Mute
• Up to 8 SIP accounts
• Up to 6 concurrent calls across all desksets
• Shared call usage on single SIP account among multiple users
• Key System Emulation
• 4 line keys (L1-L4) with LEDs
• Message waiting alert LED
• 3-way conferencing
• Corded headset support
• 500-entry local directory
• 1,000-entry base directory with entries shared on all registered handsets and
desksets
12
Quick Reference Guide
Cordless deskset external features
MESSAGES
Press to display the
Message menu.
DIRECTORY
Press to view directory
information.
CALL HISTORY
Press to view call
history.
MENU/FUNC
Press to display the
main menu or context
menu, OR to dismiss
an incoming call.
SELECT
Press to select a menu
item.
CANCEL
Press to cancel an
operation and leave a
menu, or to ignore an
incoming call.
REDIAL
Press to redial a
number.
DIAL PAD
MUTE
During a call, press
to prevent your voice
from being heard.
INTERCOM
Press to start making
an intercom call to
one device.
DND (Do not disturb)
Press once to turn the
feature on. Press again
to turn o.
HEADSET
Press to make, answer
or hang up a call on a
corded headset.
DELETE
While entering
numbers or letters,
press to delete
previous character.
SPEAKER
Press to turn on the
speakerphone. Press
again to turn it o.
pVOLq
During a call, press
to adjust the listening
volume.
Press to adjust the ringer
volume when in idle mode.
13
Quick Reference Guide
Cordless deskset external features
L1 - L4
Line keys with LEDs
for call handling. Can
be reprogrammed
as shortcuts to other
features.
MESSAGE WAITING
indicator
Flashes when an
account has a new
voice message.
CALLS
Press to manage your
own held calls and
shared calls within the
system.
Speed dial keys
Press to dial the desired
speed dial number.
LOWER
Press to switch to the
lower location of a speed
dial key.
HOLD
Press to put the active
call on hold.
MIC
Navigation keys
While in menus, press p or q to scroll through the
menus, highlight items or change settings.
While entering names or numbers, press t or u to
move the cursor to the left or right.
14
Factory Default Line Key Settings
Your base station and desksets have a factory default
conguration where the line keys (L1 to L4) are set up
to handle a shared line.
• All deskset user can use the shared line via the
line keys (L1 to L4).
• The LEDs on the line keys (L1 to L4) will be on
or ashing to indicate calls in progress across all
desksets.
• A deskset user can make a new call, pick up a held shared call, or barge in a
shared call by pressing the line keys (L1 to L4).
For more information, see “Using Key System Emulation” on page 34.
Directory card
Use the directory card to record the names of the speed dial numbers you stored.
To write names on the directory card:
1. Write the information on the directory
card that comes with the package.
2. Insert the edge of the directory card in
the slot at the front of the deskset, under
the plastic cover.
15
Deskset Installation
This section assumes that your network infrastructure is established and that
your IP PBX phone service has been ordered and congured for your location.
Deskset installation involves both the backup battery and the deskset. The deskset
is powered using the supplied power adapter. The deskset can be placed on a at
surface or mounted on a wall.
Avoid placing the deskset too close to:
• Communication devices such as television sets, DVD players, or other
cordless telephones
• Excessive heat sources
• Noise sources such as a window with trac outside, motors, microwave
ovens, refrigerators, or uorescent lighting
• Excessive dust sources such as a workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top of a washing machine or work
bench
Installing the backup battery
Install the backup battery, as shown below. In the event of a power failure, the
charged backup battery allows the deskset to operate. The backup battery will be
charged when you connect the AC power adapter to a wall outlet not controlled
by a wall switch.
1. Squeeze the latch tab to open the battery compartment cover.
16
2. Plug the battery connector into the port inside the compartment.
Battery Pack
BT166342/BT263342
2.4V 300mAh Ni-MH
WARNING:DO NOT BURN OR
PUNCTURE BATTERIES
MADE IN CHINA GY1224
3. Place the battery in the compartment. Make sure the supplied battery with
the label THIS SIDE UP faces up, as indicated.
4. Insert the battery compartment cover tabs and then press down until the
cover clicks into place.
MADE IN CHINA GY1224
Battery Pack
BT166342/BT263342
2.4V 300mAh Ni-MH
WARNING:DO NOT BURN OR
PUNCTURE BATTERIES
IMPORTANT INFORMATION
• Use only the supplied rechargeable battery or replacement battery
(model BT266342). To order a replacement battery, visit our website at
www.snomamericas.com .
• If you do not use the deskset for a long time, disconnect and remove the
battery to prevent possible leakage.
Battery charging
Once you have installed the battery, the screen indicates the battery status (see
the table below). The backup battery is fully charged after 16 hours of continuous
charging.
The following table summarizes the battery charge indicators and actions to take.
Battery indicatorsBattery StatusAction
The screen shows and
it ashes.
Full battery icon ( )
appears.
Battery has enough
charge to be used for a
short time.
Battery is charged.To keep the battery
Charge without
interruption (at least 30
minute).
charged, place it in the
charger when not in use.
17
Installing the deskset
1. Install the mounting bracket for tabletop use.
Low tabletop position: Insert the xed tabs of the mounting bracket into slots
A
and B. Press the exible tabs into slots C and D until they click into place.
CD
AB
D
B
C
A
D
B
Low tabletop position
High tabletop position: Insert the xed tabs of the mounting bracket into slots
A
and B. Press the exible tabs into slots C and D until they click into place.
D
B
C
A
D
18
B
High tabletop position
2. Connect the coiled handset and the power cord to the deskset.
Plug the large end of the
power adapter into a power
outlet not controlled by a
wall switch.
Plug the end of the
coiled handset cord into
the jack at the bottom of
the deskset.
Raise the antenna for
optimum wireless range
and performance.
Plug the small end of the
power adapter into the
power jack at the bottom of
the deskset.
Route the power adapter
cord through the slot at the
bottom of the deskset.
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product.
To order a replacement power adapter, visit our website at
www.snomamericas.com .
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19
Wall mounting the deskset
The deskset is ready for tabletop use. If you want to mount the deskset on a wall,
make sure you rst unplug the power adapter from the electrical outlet.
To mount the deskset on the wall:
1. Place your corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the deskset is
mounted on the wall.
Protruding edge
Handset tab
2. Press in the direction indicated by the arrows to release and remove the
mounting bracket from the deskset.
3. Place the corded handset back to the deskset. Plug the small end of the
power adapter cord into the power jack on the back of the deskset.
Low tabletop position
High tabletop position
4. Align the wall mounting holes on the back of the deskset with the tabs of the
standard wall plate. Push the deskset down until it clicks securely in place.
5. Plug the large end of the power adapter into an electrical outlet not controlled
by a wall switch.
20
Adding a corded headset
You can use this deskset hands-free when you install any industry-standard
2.5 mm corded telephone headset (purchased separately).
Plug a 2.5 mm headset into
the HEADSET jack on the
side of the handset.
21
Registering the deskset to the base
The deskset must be registered to the base station in order to make and receive
calls.
To register the deskset:
1. Make sure the base station is connected to power.
2. If the deskset is displaying go to step 6.
3. If the deskset is displaying go to step 7.
4. If the deskset is displaying
go to step 8.
5. If the deskset is displaying go to step 7.
6. Press CANCEL.
The deskset displays the following message:
7. Press SELECT.
The deskset displays the following message:
22
8. On the base station, press the HANDSET LOCATOR button for at least four
seconds, then release the button. Both LEDs on the base station begin to
ash.
9. Press the # key on the deskset to begin registration.
The screen displays “Registering Please wait”.
The process takes up to 10 seconds to complete. When registration is
complete, the deskset beeps and displays “Deskset Registered”.
If the deskset fails to register, it displays “Registration failed. Try again.”
Wait for a few seconds and repeat the registration procedure.
Deregistering the deskset
Before using the deskset with a dierent base station, you must deregister the
deskset from the base station to which it is currently registered.
To deregister the deskset:
1. Press MENU/FUNC. on the deskset. The Main Menu appears.
2. Press q to scroll to User settings and then press SELECT.
3. Press q to scroll to Registration and then press SELECT.
4. Press q to highlight Deregistration and then press SELECT.
The deskset screen displays a list of devices registered to the base.
5. Press q to highlight the name of the deskset you want to deregister, and then
press SELECT.
6. Enter the PIN and then press SELECT to begin deregistration.
The default PIN is 1592.
The deregistration process takes up to 10 seconds to complete. When
the deskset deregisters, it beeps and the screen displays “Handset is
deregistered.”
Note: The deskset enters an energy-saving charging mode after being
deregistered. All cordless telephone functions except deskset-battery charging
are disabled. Energy-saving charging mode is deactivated after the deskset
registers to the base station.
23
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