M200 SC Base Station ..................................................................................................................................... 14
At a glance ........................................................................................................................................................ 20
Handset front ...................................................................................................................................... 20
Handset rear and right side ............................................................................................................. 21
LED indicators and keypad illumination .....................................................................................................21
Hard Keys .......................................................................................................................................................... 22
Context-sensitive function keys ......................................................................................................22
Using the phone ............................................................................................................. 25
Registering the handset to the base station ...................................................................25
Changing the name of the handset .............................................................................................................. 26
Deregistering the handset from the base station ..................................................................................... 27
Locating the handset ...................................................................................................................................... 28
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M215SC User Manual
Making calls ...........................................................................................................................28
Selecting identity for current outgoing call ................................................................................................ 28
Using a wired headset .................................................................................................................................... 29
Using dierent dialing methods ................................................................................................................... 29
Active calls .............................................................................................................................31
Hold .................................................................................................................................................................... 31
Putting a call on hold ......................................................................................................................... 31
Making a call with a call on hold ..................................................................................................... 32
Connecting the active call to the call on hold ...............................................................................32
Switching between two calls ......................................................................................................................... 32
Attended transfer ............................................................................................................................... 34
Transferring an active call to a held call ....................................................................................... 35
Blind transfer ...................................................................................................................................... 35
Listening to messages .........................................................................................................36
Call history .............................................................................................................................36
Calling a number on a call list ...................................................................................................................... 37
Saving a number to the directory ................................................................................................................. 37
Deleting an entry from the list ...................................................................................................................... 38
Deleting a call list ............................................................................................................................................ 38
Rejecting or redirecting incoming calls ............................................................................38
Do not disturb (DND) ....................................................................................................................................... 38
Main menu ........................................................................................................................................................ 43
Features ............................................................................................................................................................44
Hiding your caller ID .......................................................................................................................... 44
Answering calls by removing handset from charger .................................................................. 45
Status ................................................................................................................................................................. 46
User settings .................................................................................................................................................... 46
Language ............................................................................................................................................. 47
Base station web user interface (WUI) ......................................................................... 50
Default user names and passwords .................................................................................50
Finding the IP address of the base station ......................................................................50
Accessing the WUI ................................................................................................................50
WUI structure and handling ................................................................................................51
Main menu ........................................................................................................................................................ 51
User settings .................................................................................................................................................... 52
System page ........................................................................................................................................ 52
System ............................................................................................................................................................... 55
System Account Management ......................................................................................................... 55
System Logs ........................................................................................................................................ 65
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5
M215SC User ManualCopyright, Trademarks, Legal Disclaimers
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology GmbH. All
other product names and names of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties without
express written permission may result in legal proceedings in the criminal courts as well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts of this
document may be altered, modified or used for commercial purposes without the express written consent of
Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this document, the
data upon which it is based may have changed in the meantime. Snom therefore disclaims all warranties and
liability for the accurateness, completeness, and currentness of the information published, except in the case of
intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.
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M215SC User ManualImportant Information
Important Information
The M215 SC bundle contains one M200 SC base station with Ethernet cable and one M15 SC handset, a
rechargeable battery pack, and one handset charger plus power adapter.
Suitable and Unsuitable Locations
Please read the precautions and instructions on how to install the product thoroughly.
• The product is for indoor installation only. Not for outdoor installation!
• The operational temperature for the product is between -5 °C and + 45 °C. The charging temperature for
the handset is between +5 °C and +40 °C.
• The maximum humidity for the product is 95% noncondensing. Do not install product in rooms with high
humidity (for example, in bathrooms, laundry rooms, damp basements).
• Do not install the product in locations where it may get splashed with water or chemicals.
• Do not install the product in surroundings at risk for explosions and do not use the product in such
surroundings (paint shops, for example).
• Do not install the product near air conditioners or air conditioning vents, radiators, in very dusty
surroundings, or where it is exposed to direct sunlight.
• Avoid placing the device‘s Ethernet cable where people may trip over it. Avoid placing the cable where it
may be exposed to mechanical pressure as this may damage it. If the cable is damaged, disconnect the
device and contact qualified service personnel.
• Proximity to metal surfaces , electric current lines, and water pipes might degrade signal reception/
transmission. We recommend to not install the product directly on metal surfaces and to maintain a
minimum distance of 20 cm from electric current lines and water pipes.
• Medical devices might be adversely aected. Please consider the technical ramifications when installing
the device in a doctor‘s oce, for example.
• Install the base station at a minimum distance of 100 cm to persons and animals.
Intended Use
The handset M15SC is designed for use with the M200SC base station. The M200SC base station is designed for
use with the M15SC handset. Any other use is considered unintended use. Any modification or reconstruction
not described in the user manual is considered unintended use.
Safety Precautions
Please read these precautions and the instructions on how to set up and use the device thoroughly before using
it. Save this info sheet and do not give the device to third parties without it. Please also note the information on
the proper disposal of the device.
• Warning: Power adaptors shall be installed near the equipment and shall be easily accessible.
• Avoid placing the device's Ethernet cable and power cord where people may trip over them. Avoid placing
the cable where it may be exposed to mechanical pressure as this may damage it. If the power cord is
damaged, disconnect the device and contact qualified service personnel.
v1.01
7
M215SC User ManualImportant Information
• The product is for indoor installation only. Not for outdoor installation!
• The operational temperature for the product is between -5 °C and + 45 °C, maximum humidity 95%
noncondensing. The charging temperature for the handset is between +5 °C and +40 °C.
• Do not install product in rooms with high humidity (for example, in bathrooms, laundry rooms, damp
basements). Do not immerse product in water and do not spill or pour liquids of any kind onto or into any
parts of it.
• Do not install product in surroundings at risk for explosions and do not use the product in such
surroundings (paint shops, for example). Do not use the product if you smell gas or other potentially
explosive fumes!
• Install the base station at a minimum distance of 100 cm to persons and animals.
• Medical devices might be adversely aected. Please consider the technical ramifications when installing
the device in a doctor‘s oce, for example.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects such as
needles or pins. Please ensure before each use that no such objects are present.
If you have an implanted pacemaker
• Do not use if you have an implanted pacemaker unless the pacemaker manufacturer‘s directions expressly
permit the use of devices emitting pulsating radio frequency signals. Always follow the manufacturer‘s
directions!
• Recommended MINIMUM distance to the device: 100 cm.
• Turn the device o immediately if there is any reason to suspect that interference is taking place.
Additional safety information
Small children
Your device and its enhancements may contain small parts. Keep them out of the reach of small children.
Operating environment
Remember to follow any special regulations in force in any area, and always switch o your device when its use
is prohibited or when it may cause interference or danger. Use the device only in its normal operating positions.
Do not place credit cards or other magnetic storage media near the device, because information stored on them
may be erased.
Medical devices
Operation of any equipment emitting radio frequency signals may interfere with the functionality of inadequately
shielded medical devices. Consult a physician or the manufacturer of the medical device to determine if they are
adequately shielded from external radio frequency (RF) energy or if you have any other questions concerning
this topic. Switch o your device in health care facilities when signs posted in these areas instruct you to do so.
Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Implanted medical devices
Manufacturers of medical devices recommend that a minimum distance should be maintained between a
wireless device and an implanted medical device, such as pacemakers or cardioverter defibrillators, to avoid
potential interference with the medical device. Persons who have such devices should:
• Always keep the wireless device more than 100 centimeters from the medical device when the wireless
device is turned on.
v1.01
8
M215SC User ManualImportant Information
• Keep a minimum distance of 100 cm to the base station.
• Keep a minimum distance of 20 cm to the handset.
• Not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device to minimize the potential for inter-ference.
• Turn the wireless device o immediately if there is any reason to suspect that interference is taking place.
• Read and follow the directions of the medical device‘s manufacturer.
• If you have any questions about using your wireless device with an implanted medical device, consult your
health care provider.
Other health risks
Do not hold the loudspeaker at the back of the handset against your ear when the phone is ringing or when
speakerphone is switched on. Danger of serious, irreversible damage to your hearing!
If you are wearing a hearing aid
Please note that the handset may cause an annoying background noise.
Potentially explosive environments
Switch o your device when in any area with a potentially explosive atmosphere and obey all signs and
instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
Switch o the device at refuelling points such as near gas pumps at service stations. Observe restrictions on
the use of radio equipment in fuel depots, storage, and distribution areas; chemical plants; or where blasting
operations are in progress. Areas with a potentially explosive atmosphere are often but not always clearly
marked. They include below deck on boats, chemical transfer or storage facilities, vehicles using liquefied
petroleum gas, and areas where the air contains chemicals or particles such as grain dust or metal powders.
Sensitive Electronic Equipment
The current state of research concludes that operational DECT phones normally do not adversely aect
electronic equipment. Nevertheless, you should take some precautions if you want to operate DECT phones in
the immediate vicinity of such equipment like sensitive laboratory equipment. Always keep a minimum distance
of 10 cm to the equipment even when the phone is in standby.
Electrical Surges
We recommend the installment of an AC surge arrester in the AC outlet to which this device is connected to
avoid damage to the equipmen t caused by local strikes of lightening or other electrical surges
SELV (Safety Extra Low Voltage) Compliance
Safety status of Input/Output connections comply with SELV requirements.
Only use the batteries that came with the handset or suitable replacement batteries recommended by Snom. Do
not use any other type of battery since this may lead to leakage, fire, explosion, or other dangerous situations.
Never disassemble, alter, or short-circuit batteries or use them for purposes other than the intended one.
Charge battery only within the handset placed in the charger that came with the product.
Charging and Discharging, Storage
• CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to
the instructions.
• The full performance of a new battery is achieved only after two or three complete charge and discharge
cycles.
• The battery can be charged and discharged hundreds of times, but it will eventually wear out. Use only
Snom Technology GmbH approved batteries.
• If left unused, a fully charged battery will lose its charge over time. If the batteries are completely
discharged, it may take a few minutes before the charging indicator appears on the display.
• Use the batteries only for their intended purpose. Do not short-circuit the batteries. Short-circuiting the
terminals may damage the batteries or the connecting object. Do not use a damaged charger or battery.
Using a damaged battery may cause it to explode.
• Do not place or store the batteries, inside or outside the handset, in the immediate vicinity of open fire or
other heat sources.
• Leaving the batteries in hot or cold places will reduce their capacity and lifetime. Charge batteries within
an ambient temperature range of +5 °C to +40 °C). A device with hot or cold batteries may not work
temporarily, even when the batteries are fully charged.
• Avoid overcharging. Repeated overcharging can lead to deterioration in battery performance. Never attempt
charging the batteries with reversed polarity as this may cause the gas pressure inside the batteries to rise
and lead to leakages.
• Remove batteries if storing phone for more than 1 month.
• Store batteries in a cool, dry place without corrosive gases. Storage up to 6 months: Charge battery to 30%
to 70% of its capacity and store at -10 °C and +40 °C, relative humidity approx. 50%.
Battery Disposal
Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the
battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate batteries.
Cleaning
Use an anti-static cloth. Please avoid water and liquid or solid cleaning products as they might damage the
surface or internal electronics of the base, charger, and handset.
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M215SC User ManualImportant Information
Disposal
Handset, Charger, and Power Supply
This product is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact your
municipality, your local waste management provider, or your seller.
Battery
The battery provided with this product is subject to European Directive 2006/66/EC and may not
be disposed of with general household garbage. If you do not know where you may dispose of
the battery at the end of its lifespan, contact your municipality, your local waste management
provider, or your seller.
For countries outside the European Union
Disposal of electrical and electronic products and batteries in countries outside the European Union should be
done in line with local regulations. Please contact local authorities for further information.
Standards Conformance
This device complies with the essential health, safety, and environmental requirements of all
relevant European directives. Unauthorized opening, changing, or modifying the device will cause
the warranty to lapse and may also result in the loss of CE conformity. In case of malfunction
contact authorized service personnel, your seller, or Snom.
The declaration of conformity can be requested from
In a typical telephony system, the IP DECT base station is connected to the local area network (LAN) which, in
turn, is connected to a PBX or an IP Service Provider. The base station converts IP protocol to DECT protocol and
transmits phone calls to and from the DECT handsets.
To be able to use the M-series DECT phones, the base station must be connected to your LAN and the handset(s)
must be registered at the base station. This manual covers the manual configuration of one base station and
one handset.
The base station follows most Snom configuration and management schemes. It is recommended to have a
local HTTP/HTTPS server for firmware updates, central configuration management, and hosting firmware files
for base stations, handsets, and repeaters. Handsets are updated over the air by the base station.
Normally the initialization of the base station is completely automatic, using DHCP. If the base station cannot
discover a DHCP server in the subnet, you can set it up manually via its web interface. As a minimum you will
need to enter the IP address, netmask, IP gateway, and DNS server. Your VoIP service provider or your network
may require more data; please ask your provider or your network's administrator for the requisite input.
v1.01
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M215SC User ManualSetting Up
M200 SC
M15 SC
Setting Up
Delivery Content
M15 SC
M200 SC
Quick Installation Guide
M215 SC Bundle
en de fr it es
• M200 SC base station
◦Wall bracket for M200 SC
◦Ethernet cable for M200 SC
• M15 SC handset
◦Lid for SC battery compartment
◦Battery pack for M15 SC
◦Charger for M15 SC
◦Power adaptor for charger
◦Quick Installation Guide
Hardware Setup
M200 SC Base Station
The base station is provided with both power and the network connection via PoE (Power over Ethernet). The
PoE cable is connected to the RJ 45 connector on the unit. If your network does not have a PoE infrastructure,
you can use a separately available power adapter (not included in delivery):
◦EU: Snom A6, Phihong model number PSM10R-050 (PN 00004325); UK clip available separately◦EU: Ten Pao, model number S004LV0500080 (PN 00004373)◦UK: Ten Pao, model number S004LB0500080 (PN 00004374)
The base station is delivered ready to be placed on a desktop, shelf, cabinet, or on the floor. With the wall
bracket included in the delivery, it can also be hung on a wall.
v1.01
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M215SC User ManualSetting Up
Insert tab
Use only
Supplied
Adapter
(1), (2)
DC 5V
RESET
Reset key
Network &
Power over Ethernet
(1)
If no PoE available
(2)
Not included in delivery
Fig. 1
Standing Unit
1. Connect the Ethernet cable to the RJ45 jack on the side of the device (see Fig. 1, above) and to your network
router or switch.
2. If a power adaptor is necessary, connect it to the coaxial connector on the side of the device (see Fig. 1,
above) and to an electrical wall outlet.
Wall Mounting
Prior to mounting the device on the wall, you must attach the wall bracket to the back of the base station. The
bracket has two holes for hanging the unit on two screws or hooks on a wall.
Note: Screws/hooks and wall anchors are not included in the delivery. Use screws and wall
anchors suitable for your wall. Select screws with heads of a minimum of 5 mm (0.1969") in
diameter.
1. Attaching the wall bracket.
in slot
50 mm
(1.969")
Inserttab
in slot
Fig. 2 Fig 3
a. Insert the short tab (Fig. 2, step 1) on the bracket in the slot at the top of the base station.
b. Insert the longer tab (Fig. 2, step 2) on the bracket in the slot in the base station's footstand until it
clicks into place. Check to make sure the bracket is securely attached to the base station.
v1.01
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M215SC User ManualSetting Up
∅
(0.1575“)
WALL MOUNTSLOT
WALL MOUNTSLOT
2. Installing the mounting screws.
a. Mark the centers of the two holes on the wall. The centers have to be 60 mm (2.3622") apart
horizontally (see Fig. 3 on page 15).
max. 4 mm
∅ min. 5 mm
(0.1969“)
~3 mm (0.1181“)
Fig. 4
b. Drill the holes and insert the wall anchors flush to the wall.
c. Tighten the screws until only 3 (0.1181") mm protrude from the wall (Fig. 4).
3. Place the two holes on the bracket over the screws on the wall and gently pull the base station down on the
screws until they lock into place.
4. Connect the Ethernet cable to the RJ45 jack on the side of the device (see Fig. 1 on page 15) and to your
network router or switch. If a power adaptor is necessary, connect it to the coaxial connector on the side of
the device (see Fig. 1 on page 15) and to an electrical wall outlet.
Detaching the Wall Bracket
WALL MOUNT SLOT
Manufactured in China
Snom Technology GmbH
Wittestr. 30 G · 13509 Berlin · Germany
DC 5V 800mA
Use only power supplies listed
in the user manual
WALL MOUNT SLOT
WALL MOUNT SLOT
Fig. 5 Fig. 6 Fig. 7
1. Insert the flat blade of a slotted screwdriver in the slot labelled "Wall Mount Slot" underneath the footstand
(Fig. 5 and 6).
2. Push the blade (in the opposite direction of the arrow marking underneath the "Wall Mount Slot" label) to
release the catch holding the bracket in place (Fig. 7).
M15 SC Handset
Before first use of the handset, its battery pack should be fully charged; this will take approximately 11 hours of
continuous charging. For best performance, keep the handset in the charger when you are not using it.
Fig. 1 Fig. 2 Fig. 3
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M215SC User ManualSetting up
11 hrs
1. Plug the battery connector into the socket inside the battery compartment (see Fig. 1 on page 16) and
insert the battery pack with the label "THIS SIDE UP" facing upward (Fig. 2).
2. Place the cover on the compartment so that it is flush with the compartment's edges and slide it upwards
until it clicks into place (Fig. 3).
3. Connect the coaxial plug of the power adaptor to the handset's charger as shown in Fig. 4 and connect the
adaptor to an electrical wall outlet (Fig. 5).
Fig. 4 Fig. 5
Battery charging status
The battery symbol in the upper right corner of the display indicates the battery's charging status.
Battery indicatorsBattery StatusAction
The display is blank or shows
Place in charger and the battery
symbol flashes.
The display shows Low battery
and the battery symbol flashes.
The full battery icon
appears.
The battery has no or very low
charge. The handset cannot be
Charge without interruption for at
least 30 minutes.
used.
The battery has enough charge
to be used for a short time.
Charge without interruption for at
least 30 minutes.
The battery is charged. To keep the battery charged, place
it in the charger when not in use.
When the handset is o the charger, the battery symbol indicates the current charge status. When the handset
is in the charger, the flashing battery symbol indicates the charge status, beginning with the current status.
Battery symbolCurrent charge statusSymbol flashes when handset
is in charger
Empty or very low charge. The battery has been
charging for less than 30 minutes.
The battery has been charging for 30 to 80
minutes.
The battery has been charging for 80 minutes to
seven hours.
The battery has been charging for more than
seven hours. The battery is fully charged after
charging continuously for 11 hours.
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M215SC User ManualGetting to know
Getting to know
M200 SC base station
1
Handset locator button
• Press briefl y to ring the handsets
• Press for 4 seconds to register a
handset
Use only
Supplied
Adapter
2
Power LED
Flashing when joining network and when
registering/deregistering a handset
SIP LED
3
• Flashes when reregistering/
deregistering a handset
• Lit when all SIP accounts are
registered
• O when no SIP account is registered
DC 5V
RESET
Reset key
Fig. 1 Fig. 2
Handset locator button
The handset locator button serves two purposes:
• Pressed briefly, it pages all handsets registered at the base station.
• Pressed for four seconds, it will register any M15 SC handset set in registration mode.
LED Status Indicator
After the PoE cable - or the PoE cable and the power adaptor, if PoE is not available - is connected to the unit,
the orange LEDs will begin to blink, indicating that the unit is booting. When the solid green LEDs come on, the
unit is connected to the network and is operational.
• Power LED
◦Flashing
-When the base station is joining the network.
-When the base station is registering/deregistering a handset.
◦Steady: The base station is connected to power and network and has a valid IP address.
• SIP LED
◦Flashing when registering/deregistering a handset.
◦ Steady when at least one SIP account is enabled in the SIP Account Management settings on the web
user interface (WUI).
◦O when no SIP account is enabled in the SIP Account Management settings on the WUI.
v1.01
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M215SC User ManualGetting to know
Use onlySupplied Adapter
Reset Key
The reset key on the connector side of the base station (see Fig. 2, above) is used to return the settings to
factory defaults. To perform a factory reset, press the key with an object like the end of a paper clip for
approximately 10 seconds.
DC 5V
RESET
Reset key
v1.01
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M215SC User ManualGetting to know
M15 SC handset
At a glance
Handset front
LED indicator (MWI)
LED-Signal (wartende Nachricht)
Diode d'indication (nouvel message)
Signal strength
Signalstärke
Force du signal
Potenza segnale
Potencia de señal
Function key line, context-sensitive
Funktionstastenzeile, kontextsensitiv
Ligne des touches contextuelles
Riga tasto funzione
Línea de teclas de función
2 context-sensitive function keys
2 kontextsensitive Funktionstasten
2 touches contextuelles
2 tasti funzioni sensibili al contesto
2 teclas de funzión dependiendo
del contexto
Transfer call
Anruf weiterleiten
Transférer l'appel
Transmettere la chiamata
Pasar la llamada
Accept calls
Anrufe annehmen
Accepter des appels
Acettare le chiamate
Aceptar los llamadas