Appendix B: GNU General Public License ..................................................................... 184
5
M100 KLE Administrator and Provisioning Manual
6
P
REFACE
Congratulations on your purchase of this Snom product. Please thoroughly read this
manual for all the feature operations and troubleshooting information necessary to install
and operate your new Snom product. You can also visit our website at
www.snomamericas.com.
M100 KLE Administrator and Provisioning Manual
This administrator and provisioning manual contains detailed instructions for installing and
configuring your M100 KLE SIP DECT 4-Line Base Station with software version 1.0.2.1 or
newer. See “Using the Status menu” on page 21 for instructions on checking the software
version on the M100 KLE. Please read this manual before installing the product.
Please print this page and record the following information regarding your product:
Model number: M100 KLE
Type: SIP DECT 4-Line Base Station
Serial number: _______________________________
Purchase date: _______________________________
Place of purchase: ____________________________
Both the model and serial numbers of your Snom product can be found on the bottom of
the device.
Save your sales receipt and original packaging in case it is necessary to return your
telephone for warranty service.
Preface7Back to Contents
M100 KLE Administrator and Provisioning Manual
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text FormatDescription
ScreenIdentifies text that appears on a device screen or a
WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEYIdentifies a hard key, including the dial-pad keys.
Identifies a soft key.
Example of a Note.
Example of a Caution.
Audience
This guide is written for installers and system administrators. It assumes that you are
familiar with networks and VoIP, both in theory and in practice. This guide also assumes
that you have ordered your IP PBX equipment or service and selected which PBX features
you want to implement. This guide references specific IP PBX equipment or services only
for features or settings that have been designed for a specific service. Please consult your
equipment supplier or service provider for recommended switches, routers, and firewall
and NAT traversal settings, and so on.
As the M100 KLE SIP DECT 4-Line Base Station becomes certified for IP PBX equipment
or services, Snom may publish interop guides for those specific services. The interop
guides will recommend second-party devices and settings, along with M100 KLE-specific
configurations for optimal performance with those services. For the latest updates, visit our
website at www.snomamericas.com.
Related Documents
The M100 KLE Quick Installation Guide contains a quick reference guide to the M100
KLE external features and brief instructions on connecting the M100 KLE to a working IP
PBX system.
The M100 KLE User manual contains a quick reference guide, full installation instructions,
instructions for making and receiving calls, and a guide to all user-configurable settings.
The documents are available from our website at www.snomamericas.com.
Preface8Back to Contents
I
NTRODUCING
THE
M100 KLE Administrator and Provisioning Manual
C HAPTER 1
M100 KLE
This administrator and provisioning guide contains detailed instructions for configuring the
M100 KLE SIP DECT 4-Line Base Station. Please read this guide before attempting to
configure the M100 KLE.
Some of the configuration tasks described in this chapter are duplicated in the Web User
Interface (WebUI) described in the next chapter, but if you need to assign static IP
addresses, they must be set at each device.
This chapter covers:
“About the M100 KLE 4-Line base station” on page 10
“Quick Reference Guide” on page 11
“Network Requirements” on page 13
“M100 KLE Configuration Methods” on page 14
Introducing the M100 KLE9Back to Contents
M100 KLE Administrator and Provisioning Manual
About the M100 KLE 4-Line base station
The Snom M100 KLE SIP DECT 4-Line Base Station with M10 KLE cordless handset is a
cordless business phone system designed to work with popular SIP telephone (IP PBX)
equipment and services. Once you have ordered and configured your SIP equipment or
service, the M100 KLE and cordless accessories enable you to make and receive calls as
you would with any other business phone.
The M100 KLE 4-Line base station features include:
Up to 8 SIP account registrations
Up to 6 active SIP sessions (across all handsets and cordless desksets)
Registration of up to 10 DECT cordless handsets
Shared call usage (held call pick up, call barge in to conference) on single SIP
account among multiple users
Power over Ethernet
Handset locator
1,000-entry base directory with entries shared on all registered handsets and
desksets
The M10 KLE cordless handset features include:
4 dedicated Line keys for Key System experience
Backlit Liquid Crystal Display
Speakerphone, hold, intercom and mute capability
Corded headset jack
3-way conferencing
200-entry call history
500-entry local directory
You can configure the M100 KLE using the menus on the M10 KLE handset, a
browser-based interface called the WebUI, or an automatic provisioning process (see
“Provisioning Using Configuration Files” on page 109). The WebUI enables you to
configure the M100 KLE using a computer that is connected to the same Local Area
Network. The WebUI resides on the M100 KLE, and may get updated with firmware
updates.
Introducing the M100 KLE10Back to Contents
Quick Reference Guide
Reset button
Press for
15 seconds to
restore factory
defaults. If the reset
is successful, the
slowly.
AC adapter input
Ethernet port
FrontRear
Handset Locator
(Page) button
Press to ring the cordless
accessories
Press and hold to register
cordless accessories.
LED (Power)
Flashes
when joining the
network or when registering/
deregistering a cordless
accessory.
Steady when power is
connected and an
IP address is acquired.
Antenna
LED
Flashes
when registering/
deregistering a cordless
accessory.
Steady when all SIP accounts
are registered.
when a SIP account is not
registered.
The external features of the M100 KLE 4-Line base station and handset are described
below.
M100 KLE Administrator and Provisioning Manual
Introducing the M100 KLE11Back to Contents
HEADSET JACK
2.5 mm jack for
connecting a corded
headset.
MESSAGES LED
Flashes when a line has
a new voice message.
MENU/SELECT
Press to display the main
menu.
Press to select a menu item.
OFF/CANCEL
Press to end a call.
Press to cancel an operation
and leave a menu.
On back:
• BELT CLIP
• SPEAKER
HOLD
Press to put a call on hold.
CID T
While in menus, press T
to scroll down the menu.
Press to display the Call
history.
DIR S
While in menus, press S
to scroll up the menu.
Press to display the
Directory.
Dial pad and audio controls
DIAL PAD
MUTE/DELETE
During a call, press to prevent
your voice from being heard.
While entering numbers
or letters, press to delete
previous character.
HANDSET LOCK
Press and hold to lock
handset keys and prevent
accidental key presses.
SPEAKER
Press to use the handset
speakerphone.
REDIAL/PAUSE
Press to redial a number
or enter a pause when
programming a phone number.
SOFT KEYS
Perform the actions
indicated by the onscreen labels.
L1 - L4
Programmable
feature keys,
preprogrammed
as line keys for
accessing shared
calls.
– VOLUME +
During a call: increase or
decrease listening volume.
When idle: increase or
decrease ringer volume.
INT
Press to make an internal
(intercom) call to another
handset/deskset.
Cordless handset external features
M100 KLE Administrator and Provisioning Manual
Introducing the M100 KLE12Back to Contents
Network Requirements
A switched network topology is recommended for your LAN (using standard 10/100
Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).
The office LAN infrastructure should use Cat.-5/Cat.-5e cable.
The M100 KLE requires a wired connection to the LAN. However, wireless connections
fr om your LAN to other devices (such as laptops) in your off i c e will not impede performance.
A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on
the same subnet as the M100 KLE 4-Line base stations so that IP addresses can be
auto-assigned. In most cases, your network router will have a DHCP server. By default, the
M100 KLE has DHCP enabled for automatic IP address assignment.
Some DHCP servers have default settings that limit the number of network IP
addresses assigned to devices on the network. You should log in to your server
to confirm that the IP range is sufficient.
If no DHCP server is present, you can assign a static IP to the M100 KLE. You can assign
a static IP address using the M100 KLE menu. To assign a static IP: On the
handset/deskset Main menu, go to Admin settings > Network setting > IPv4 (or IPv6) > Set static IP.
If you do not have a DHCP server or do not manually assign static IPs, you will not be able
to access the WebUI and/or enable automatic time updates from an NTP server.
M100 KLE Administrator and Provisioning Manual
A DNS server is recommended to resolve the path to the Internet and to a server for
firmware and configuration updates. If necessary, the system administrator can also
download upgrade files and use the WebUI to update the M100 KLE firmware and/or
configuration settings manually
Figure 1. M100 KLE Installation Example
Introducing the M100 KLE13Back to Contents
M100 KLE Administrator and Provisioning Manual
M100 KLE Configuration Methods
You can configure the M100 KLE using one of the following methods:
From the M10 KLE handset using the handset menus. The M10 KLE menus are
best suited to configuring a few settings, perhaps after the initial setup has been
done. For administrators, the settings available on the M10 KLE menus include
network settings, account settings, and provisioning settings. See “Using the
Admin Settings Menu” on page 24. Many of the settings accessible on the M10
KLE are most useful for end users. Through the menu, they can customize the
screen appearance, sounds, and manage calls. For more information, see the
M100 KLE/M10 KLE User Guide.
The Web User Interface, or WebUI, which you access using your Internet browser.
See “Using the WebUI” on page 35. The browser-based interface is easy to
navigate and best suited to configuring a large number of M100 KLE settings at
once. The WebUI gives you access to every setting required for configuring a
single device. You can enter service provider account settings on the WebUI,
assign accounts to handsets, and set up provisioning, which will allow you to
automatically and remotely update the M100 KLE after initial configuration.
Provisioning using configuration files. Working with configuration files allows you to
configure the device at regular intervals. There are several methods available to
enable the M100 KLE to locate and upload the configuration file. For example, you
can enable the M100 KLE, when it starts up or reboots, to check for the presence
of a configuration file on a provisioning server. If the configuration file is new or has
been modified in any way, the M100 KLE automatically downloads the file and
applies the new settings. For more information, see “Provisioning Using
Configuration Files” on page 109.
Introducing the M100 KLE14Back to Contents
Using Shared Calls
Your system allows shared calls usage among multiple handset users on a SIP account.
Incoming calls on an account can alert multiple handsets and be answered by any one of
them. Multiple handsets can share an account for outgoing calls. This can be achieved via
Account Assignments. For more details, see “Account Assignments” on page 55.
Typical call sharing operations like held call pick up and barge-in conference among
handset users can be achieved via KeyLine Assignments. For more details, see “KeyLine
Assignments” on page 57.
Each "KeyLine" number, when assigned to a shared call, behaves as a virtual "Line"
number allowing easy, yet unique reference across multiple handset users.
Using our default configuration for KeyLine as an example, any incoming/outgoing call on
account 1 will get assigned a KeyLine number. The lowest unoccupied KeyLine number will
typically be assigned first.
Please see the following scenarios to see how the KeyLine number can be utilized among
users via the Call List.
M100 KLE Administrator and Provisioning Manual
Introducing the M100 KLE15Back to Contents
M100 KLE Administrator and Provisioning Manual
Example - barging in a shared call:
Alice’s handsetBob’s handset
1. Alice is on a call.
2. Alice shouts across the room,
“Bob, can you join my call on
line 3?”
3. Bob presses
CALLS
to
display the Call List, and
presses T to select the call on
line 3.
4. Bob presses
BARGE
to
barge in the call.
Bob is now in a conference call with
Alice and the caller on line 3.
Introducing the M100 KLE16Back to Contents
Example - picking up a held shared call:
Alice’s handsetBob’s handset
1. Alice is on a call.
2. Alice presses HOLD to put the
call on hold.
3. Alice shouts across the room,
“Bob, can you pick up line 2?”
4. Bob presses
CALLS
to
display the Call List, and
presses T to select the call on
line 2.
5. Bob presses
RESUME
to pick
up the call.
The call is now on Bob’s handset.
M100 KLE Administrator and Provisioning Manual
Calls made on an account without assigning to any KeyLine number are considered to be
private calls and will not be visible on the Call List of other handsets.
Introducing the M100 KLE17Back to Contents
Key System Emulation
Example - barging in a shared call:
Alice’s handsetBob’s handset
1. Alice is on a call.
2. Alice shouts across the room,
“Bob, can you join my call on
line 3?”
3. Bob presses L3 to
barge in the call.
Bob is now in a conference call with
Alice and the caller on line 3.
Each cordless handset or deskset is equipped with four line keys (L1 to L4) to to allow
similar usage experience as a typical Key system.
By assigning each Line key to a KeyLine number as done with our factory setting, the user
can interact directly with shared calls and perform held call and barge-in conference via
pressing the Line key (L1 to L4).
The following scenarios illustrate a Key system experience via direct interactions with the
Line keys.
M100 KLE Administrator and Provisioning Manual
Introducing the M100 KLE18Back to Contents
Example - picking up a held shared call:
Alice’s handsetBob’s handset
1. Alice is on a call.
2. Alice presses HOLD to put
the call on hold.
3. Alice shouts across the room,
“Bob, can you pick up line 2?”
4. Bob presses L2 to pick up the
call.
The call is now on Bob’s handset.
M100 KLE Administrator and Provisioning Manual
Introducing the M100 KLE19Back to Contents
C
ONFIGURATION
M
ENUS
M100 KLE Administrator and Provisioning Manual
U
SING THE
C HAPTER 2
P
HONE
The M100 KLE Main Menu has the following sub-menus:
Message—access the voice messages on each account.
Directory—view and dial directory and blacklist entries.
Call history—view missed calls, received calls and dialed calls.
Intercom—call other handsets.
Speed dial—view and edit speed dial entries.
Features—set DND, call forward settings and other calling features.
Status—view the handset and base station network status, account registration
status, and product information.
User settings—allows the user to set the language for the display, configure the
appearance of the display, set date and time, and customize the audio settings.
Admin settings—configure network settings (enter static IP addresses, for
example), account settings and provisioning settings.
This chapter contains instructions for using the Admin Settings menu and for accessing the
Status menu. See the M100 KLE/M10 KLE User Guide for more information about the other
menus.
Configuration Using the Phone Menus20Back to Contents
Viewing the Main Menu
BACKENTER
Intercom
Main Menu
Call history
Directory
Message
BACKENTER
Status
Product info
Line
Network
To use the M10 KLE menu:
When the M10 KLE is idle, press MENU/SELECT.
The Main Menu appears.
M100 KLE Administrator and Provisioning Manual
1. Press
or to highlight the desired sub-menu, and then press MENU/SELECT.
Press SELECT or an appropriate soft key to save changes.
Press OFF/CANCEL to cancel an operation, exit the menu display or return to the
idle screen.
Using the Status menu
Use the Status menu to verify network settings and begin troubleshooting if network
problems or account registration issues affect operation.
You can also find the software version of the M100 KLE on the Product Info screen,
available from the Status menu.
To view the Status menu:
1. When the M10 KLE is idle, press MENU/SELECT.
2. On the Main Menu, press
MENU/SELECT.
The Status menu appears.
3. On the Status menu, press
MENU/SELECT.
The available status menus are listed in Table 2.
Configuration Using the Phone Menus21Back to Contents
or to highlight Status, and then press
or to highlight the desired menu, and then press
M100 KLE Administrator and Provisioning Manual
Table 2. Status menu summary
MenuInformation listed
1. NetworkIP address
DHCP status (Enabled/Disabled)
Subnet Mask
Gateway IP address
DNS server 1 IP address
DNS server 2 IP address
2. LineLines and registration status. On the Line menu, highlight
and select the desired line to view detailed line status
information:
Line status (Registered/Not registered)
Account display name
Account User ID
Server IP address
3. Product InfoShows the product info for the handset or base station.
Select Handset or Base to view the:
Model number (handset only)
Serial number (handset only)
Firmware version
V-Series
Hardware version
IPEI (handset only)
Configuration Using the Phone Menus22Back to Contents
M100 KLE Administrator and Provisioning Manual
BACKENTER
Ellie 204
Line
Larry 203
Dawn 202
John 201
Viewing Line status
To view line status, from the Status menu, select Line. The Line menu lists the available
lines, along with icons indicating each line's current registration status.
Table 3. Line status icons
IconDescription
Line registered
Line unregistered
To view complete status information for a line:
On the Line menu, press
MENU/SELECT. The full line status screen appears.
or to highlight the desired line, and then press
Configuration Using the Phone Menus23Back to Contents
Using the Admin Settings Menu
ENTER
To access the Admin Settings menu:
1. When the M10 KLE is idle, press MENU/SELECT.
The Main Menu appears.
M100 KLE Administrator and Provisioning Manual
2. Press
or to highlight Admin settings, and then press MENU/SELECT.
3. Use the dial pad to enter the admin password, and then press . The default
password is admin (press the * key to enable entering lower-case letters).
The Admin settings are listed in Table 4.
Table 4. Admin setting summary
SettingOptions
Network settingDHCP (Enable, Disable)
Set static IP
VLAN ID
Others
SecuritySecure Browsing
ProvisioningServer string
Login ID
Login PW
Edit PIN codeEdit PIN
Firmware updateSelect Firmware update to have the handset check
whether a firmware update is available. See “Updating a
Cordless Handset/Deskset” on page 92.
Configuration Using the Phone Menus24Back to Contents
M100 KLE Administrator and Provisioning Manual
BACKENTER
Others
Network setting
VLAN ID
Set static IP
DHCP
SET
Using the Network Setting menu
Use the Network setting menu to configure network-related settings for the M100 KLE. For
more information about these settings, see “Basic Network Settings” on page 69 and
“Advanced Network Settings” on page 71.
To use the Network setting menu:
1. From the Admin Settings menu, press
then press MENU/SELECT.
The Network setting menu appears.
2. Press
To enable or disable DHCP:
or to highlight the desired option, and then press MENU/SELECT:
DHCP
Set static IP
VLAN ID
Others (DNS and NTP servers).
or to highlight Network setting, and
1. From the Network setting menu, press
MENU/SELECT.
The DHCP screen appears.
2. Press
DHCP is enabled by default, which means the M100 KLE will get its IP address from the
network. When DHCP is disabled, you must enter a static IP address for the M100 KLE.
Configuration Using the Phone Menus25Back to Contents
or to select Enabled or Disabled, and then press .
or to highlight DHCP, and then press
M100 KLE Administrator and Provisioning Manual
You must be familiar with TCP/IP principles and protocols to configure static IP
settings.
Configuration Using the Phone Menus26Back to Contents
To set static IP for the M100 KLE:
BACKSPC
SAVE
BACKSPC
M100 KLE Administrator and Provisioning Manual
1. From the Network setting menu, press
or to highlight Set static IP, and then
press MENU/SELECT.
If DHCP is disabled, the Set static IP menu appears. If DHCP is enabled, an error
message appears briefly before returning you to the Network setting menu.
2. On the Set static IP menu, with IP Address highlighted, press MENU/SELECT.
3. Enter the Static IP Address.
Press to delete numbers.
Use the dial pad to enter numbers.
To add a period, press the * key.
4. Press .
5. On the Set static IP menu, press MENU/SELECT.
6. Enter the Subnet Mask.
Press to delete numbers.
or to highlight Subnet Mask, and then press
Configuration Using the Phone Menus27Back to Contents
Use the dial pad to enter numbers.
SAVE
BACKSPC
SAVE
To add a period, press the * key.
7. Press .
M100 KLE Administrator and Provisioning Manual
8. On the Set static IP menu, press
or to highlight Gateway, and then press
MENU/SELECT.
9. Enter the Gateway.
Press to delete numbers.
Use the dial pad to enter numbers.
To add a period, press the * key.
10. Press .
To set the VLAN ID for the M100 KLE:
1. From the Network setting menu, press
press MENU/SELECT.
or to highlight VLAN ID, and then
2. On the VLAN ID menu, with WAN port highlighted, press MENU/SELECT.
Configuration Using the Phone Menus28Back to Contents
M100 KLE Administrator and Provisioning Manual
SET
BACKSPC
SAVE
BACKSPC
SAVE
3. Press or to select Enabled or Disabled, and then press .
4. On the VLAN ID menu, press
or to highlight VID, and then press
MENU/SELECT.
5. Enter the WAN VID. The valid range is 0 to 4095.
Use the dial pad to enter numbers.
Press to delete numbers.
6. Press .
7. On the VLAN ID menu, press
or to highlight Priority, and then press
MENU/SELECT.
8. Enter the WAN Priority. The valid range is 0 to 7.
Use the dial pad to enter numbers.
Press to delete numbers.
9. Press .
Configuration Using the Phone Menus29Back to Contents
To set other settings (DNS and NTP):
BACKSPC
SAVE
BACKSPC
SAVE
BACKSPC
M100 KLE Administrator and Provisioning Manual
1. From the Network setting menu, press
or to highlight Others, and then press
MENU/SELECT.
2. On the Others menu, with DNS 1 highlighted, press MENU/SELECT.
3. Enter the IP address for the primary DNS server.
Press to delete numbers.
Use the dial pad to enter numbers.
4. Press .
5. On the Others menu, press
or to highlight DNS 2, and then press
MENU/SELECT.
6.En ter the IP addr ess for the sec ondary DNS serv er. The VDP650 uses this server if the
primary server does not respond.
Press to delete numbers.
Use the dial pad to enter numbers.
7. Press .
8. On the Others menu, press
or to highlight NTP, and then press MENU/SELECT.
9. Enter the IP address for the NTP server. If the VDP650 does not use an NTP server,
you must manually enter the time and date settings.
Press to delete numbers.
Use the dial pad to enter numbers.
Configuration Using the Phone Menus30Back to Contents
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