Snom d745, D315, D305, D345 User Manual
User Manual
IP Phone D745
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ...........................................................7
Important information ......................................................................................................8
Safety instructions ................................................................................................................. 8
SELV (Safety Extra Low Voltage) compliance ..............................................................8
Standards conformance ........................................................................................................ 9
Product specifications ...........................................................................................................9
Disposal of the device ............................................................................................................ 9
Cleaning ....................................................................................................................................9
Setting up the phone ...................................................................................................... 10
Delivery Content ....................................................................................................................10
Attaching and detaching the footstand .............................................................................10
Wall mounting .......................................................................................................................11
Rotating the tab of the cradle .............................................................................................11
Connecting the phone ..........................................................................................................12
Connecting a headset ............................................................................................................13
Initializing and registering the phone ...............................................................................14
Prerequisites ....................................................................................................................14
Initialization ......................................................................................................................14
What to do if initialization and registration are unsuccessful ................................16
Correcting the clock ........................................................................................................17
Getting to know your phone .......................................................................................... 18
At a glance .............................................................................................................................18
LED indicators .......................................................................................................................20
Call indicator ....................................................................................................................20
Function key LEDs ...........................................................................................................20
Page key LEDs .................................................................................................................20
MWI key with LED ............................................................................................................20
Hard keys ...............................................................................................................................21
Context-sensitive, programmable function keys ......................................................21
Navigation, confirmation, and cancel keys .................................................................21
Preprogrammed, variably programmable function keys ........................................21
Page toggle key ...............................................................................................................22
Freely programmable function keys with LEDs ........................................................22
Function key label screen (second screen) .....................................................22
Function key page of phone's web interface ...................................................23
2
Alphanumeric Keypad ....................................................................................................24
Input modes and navigation ...............................................................................24
Entering numerals, letters, special characters, and symbols .....................25
Display layout ........................................................................................................................26
In idle mode ......................................................................................................................26
When the phone is active ...............................................................................................28
Settings ...................................................................................................................................28
Phone settings .................................................................................................................28
Settings available in administrator mode .......................................................29
Settings available in user mode ........................................................................30
Display settings ...............................................................................................................31
Adjusting backlight and contrast on the phone's displays ...........................31
Adjusting font size on the phone's function key display ...............................32
Adjusting display settings for connected D7s ................................................32
The phone's web interface .............................................................................................35
Opening the web interface .................................................................................36
How the web interface works ............................................................................37
Web settings overriding manual phone settings ...........................................37
User mode/administrator mode ........................................................................................38
Directories ...................................................................................................................... 40
Directory .................................................................................................................................40
Definitions, explanations ...............................................................................................40
Directory entries ...................................................................................................40
Contact Types ........................................................................................................41
Outgoing identity ..................................................................................................41
Group ......................................................................................................................41
Ringtones ..........................................................................................................................41
Adding/Editing Entries on the Phone ..........................................................................42
Adding new entry manually ...............................................................................42
Adding new entry from call list .........................................................................42
Adding current caller ...........................................................................................42
Sorting entries ......................................................................................................42
Editing existing entry ...........................................................................................43
Deleting an entry ..................................................................................................43
Adding/editing entries on the web interface .............................................................43
Adding new entry .................................................................................................43
Editing an entry ....................................................................................................44
Deleting entry on web interface ........................................................................46
Dialing from phone directory ........................................................................................46
3
Deleting whole directory ................................................................................................46
Importing/Exporting Directory .....................................................................................46
External directories ..............................................................................................................47
LDAP ..................................................................................................................................47
Contacts ............................................................................................................................47
Using the phone ............................................................................................................. 48
Making calls ...........................................................................................................................48
Selecting identity for current outgoing call ...............................................................48
Using dierent audio devices .......................................................................................48
Handset ..................................................................................................................48
Headset ..................................................................................................................48
Speakerphone .......................................................................................................48
Handset or headset and casing speaker .........................................................48
Using dierent dialing methods ...................................................................................49
Auto dial .................................................................................................................49
Redialing ................................................................................................................49
Calling number from call history (missed, received, dialed calls) ..............49
Calling number from phone directory ..............................................................49
Calling number from external directory ..........................................................49
Speed dialing ........................................................................................................50
Calling emergency numbers ..............................................................................50
Call completion .....................................................................................................50
Number guessing (auto completion) ................................................................51
Accepting calls ......................................................................................................................51
Using dierent audio devices .....................................................................................51
Automatically accepting calls .......................................................................................52
Call pick-up from another extension ...........................................................................52
Call waiting .......................................................................................................................53
Active calls .............................................................................................................................54
Hold ....................................................................................................................................54
One call on hold ....................................................................................................54
Holding multiple calls ..........................................................................................54
Conference .......................................................................................................................55
Initiating a conference .........................................................................................55
Conference screen navigation ...........................................................................55
Transferring calls ............................................................................................................56
Attended transfer .................................................................................................56
Blind transfer ........................................................................................................57
Terminating calls ..................................................................................................................58
Missed Calls ...........................................................................................................................58
4
Call lists ..................................................................................................................................59
Rejecting or redirecting incoming calls ............................................................................60
Manually ............................................................................................................................60
Automatically ...................................................................................................................60
Rejecting anonymous calls ............................................................................................61
Call forwarding .....................................................................................................................62
Making/changing the settings on the phone and turning on call forwarding .....62
Turning o call forwarding ............................................................................................63
Turning forwarding of all calls on/o with a function key ......................................64
Configuring the function keys ....................................................................................... 65
Function keys on Snom phones .........................................................................................65
Programming the function keys ........................................................................................66
Settings on the phone ....................................................................................................66
Settings on the web interface .......................................................................................67
Selected examples for function key programming ........................................................68
Example 1, Extension monitoring and call pick-up ..................................................69
Example 2, Extension monitoring and call pick-up on D7 expansion module .....70
Example 3, Speed dialing ..............................................................................................71
Example 4, Changing setting of context-sensitive key .............................................72
Customizing the phone settings ................................................................................... 73
Identities/accounts ...............................................................................................................73
Configuring and editing identity/account ...................................................................73
Assigning ringtones ........................................................................................................75
Date and time formats .........................................................................................................75
Date ....................................................................................................................................76
Time ...................................................................................................................................76
Time zone ...............................................................................................................................77
Language settings of phone and web interface ..............................................................78
Phone language ...............................................................................................................78
Web interface language .................................................................................................78
Dial tones ...............................................................................................................................79
Emergency numbers ............................................................................................................79
Call forwarding .....................................................................................................................79
Call completion .....................................................................................................................81
Call waiting ............................................................................................................................82
Hiding my caller ID ...............................................................................................................82
Rejecting anonymous calls .................................................................................................83
Number guessing .................................................................................................................83
Speed dial ..............................................................................................................................84
5
Software update ............................................................................................................. 85
Manual update .......................................................................................................................85
Auto provisioning ..................................................................................................................85
Troubleshooting ............................................................................................................. 86
Reboot .....................................................................................................................................86
Hard reboot ............................................................................................................................86
Reset to factory values ........................................................................................................86
TFTP Update ..........................................................................................................................87
Manual initialization .............................................................................................................87
Contacting Snom Support ...................................................................................................87
Traces ......................................................................................................................................88
Appendix 1 - Display Symbols and Icons ..................................................................... 89
Symbols found in the function key line ............................................................................89
Display indications ...............................................................................................................91
Appendix 2 - Status Messages ....................................................................................... 92
Appendix 3 - Wall Mounting ............................................................................................ 93
Appendix 4 - Programmable Functions ....................................................................... 94
Freely programmable functions ........................................................................................94
Key Events ..............................................................................................................................98
Appendix 5 - GNU General Public License ................................................................... 100
6
D745 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2016 Snom Technology Aktiengesellschaft
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology AG.
All other product names and names of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
Snom Technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology AG gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modified or used for commercial purposes without
the express written consent of Snom Technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 5 - GNU General Public License" on page 100),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL license and
the source code of components licensed under GPL and used in Snom products.
7
D745 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
aect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
or damp basements). Do not immerse the device in water and do not spill or pour liquids of any
kind onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of input/output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV)
circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45
(8P8C) connectors. Use caution when connecting cables.
8
D745 User Manual Safety, Disposal, Cleaning of Product
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives.
This phone is FCC Class B certified and meets US health, safety, and environmental
standards.
The declaration of conformity can be requested from
Snom Technology AG
Wittestr. 30 G
13509 Berlin, Germany
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may
also result in the loss of CE conformity and the FCC certification. In case of malfunction contact
authorized service personnel, your seller, or snom.
Product specifications
• Safety: IEC 60950
• Certification: FCC Class B
• CE Mark
• Ethernet: 2 x IEEE 802.3/1 Gigabit switch
• Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, the Snom power
adapter A6 (not included in delivery) can be ordered separately:
◦ Snom PN 00004325 (EU)
◦ Snom PN 00004326 (US)
• Connectors:
◦ 2 x RJ45: 1 x LAN, 1 x PC
◦ 1 x USB 2.0, type A
◦ 1 x proprietary Snom connector for EHS Advanced
◦ 2 x 4P4C for handset and optional wired headset (headset not included)
◦ 1 x coaxial power connector DC 5V
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage. If you do not know where you may dispose of the device at
the end of its lifespan, contact your municipality, your local waste management provider,
or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
9
D745 User Manual Setting up the Phone
Setting up the phone
Delivery Content
a » A
- Base phone unit
- Footstand
- Handset
- Handset cord
- Ethernet cable
- Quick Installation Guide, GNU General Public Licence
Attaching and detaching the footstand
The footstand can be attached at two dierent angles: 55° and 33°.
Note: Before attaching the footstand to the phone, plug the long end of the handset
cord into the connector labelled "
cable guide.
" on the back of the phone and place the cord in the
GNU
General Public License
Installation
D745
Quick
Guide
1. Place the top of the grooves on the footstand below the slideguides on the back of the phone.
2. Push the footstand upwards onto the slideguides until they lock in place.
10
D745 User Manual Setting up the Phone
3. Plug the short end of the handset cord into the connector on the handset.
4. Place the phone on an even, horizontal surface.
Wall mounting
See "Appendix 3 - Wall Mounting" on page 93.
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount
the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will
protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing fits
perfectly over the now protruding tip, holding the receiver safely in place in the upright position on the
wall.
1. 2.
3.
1. Slide the plastic tab from the cradle (Fig. 1)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the
inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.
11
D745 User Manual Setting up the Phone
Connecting the phone
If no PoE available
Wenn PoE nicht verfügbar
S'il n'y a pas de PoE
Si no se dispone de PoE
Se non disponibile PoE
Not included in delivery
Optional
Optionnel
Opzionale
Opcional
Nicht im Lieferumfang enthalten
Non inclus
Non incluido
Non incluso
USB 2.0
Type/Typ A
Optional
Optionnel
Opzionale
Opcional
Optional
Optionnel
Opzionale
Opcional
Optional
If PoE not available - power adapter not included in delivery
The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE
is not avaible in your network, with the separately available 5V DC Snom power adapter A6, Snom PN
00004325 (EU)/Snom PN 00004326 (US).
• Plug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end
into the network side to establish a data link.
If PoE is not available, insert the plug of the A6 power supply into the connector labeled "5V DC"
and hook up the plug to the wall outlet.
12
D745 User Manual Setting up the Phone
• The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without
the need for a second Ethernet connection line.
Connecting a headset
You can use wired as well as wireless headsets with the phone.
• Wired headsets
If you want to use a wired headset, connect it to the RJ audio jack labeled "
Note: If both a wired and a wireless headset are connected to the phone, incoming calls
will go to the wireless headset.
• Wireless headsets
◦ Connecting the base station of your headset via the Snom EHS Adapter.
Connect the proprietary Snom connector of the 7xx adapter cable to the Snom port
the back of the phone, as shown in Fig. 1-3, below. Do not plug it in upside down (Fig. 4); this
will damage the EHS Advanced.
Note: The footstand must be removed from the phone to gain access to the
connector (see "Attaching and detaching the footstand" on page 10). After
you have inserted the plug, make sure that the cable is lying flat against the
bottomshell of the phone (Fig. 3) while you are attaching the footstand to the
phone. Twisting or curling up the cable may result in damaging the cable and
the wires inside it.
Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your
wireless headset for further information on how to connect the snom EHS Advanced and the
headset.
".
on
Fig. 1 Fig. 2 Fig. 3 Fig. 4
◦ Connecting the headset to the phone via a Bluetooth-compatible adapter.
Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom
USB BT and the Snom HS BT or the manual of the third-party headset.
13
D745 User Manual Setting up the Phone
?
Attention: The default settings for USB headsets are VID=0a12:PID=100d:HOOK=38/1
for 8.7.2.11 and higher.
- If your phone is running an earlier firmware version, enter these parameters manually on
the phone's web interface at > Advanced > Audio > text field of "Audio parameters". Click
on the question mark
- If you are using a dierent headset, whatever the firmware version, enter the parameters
of the headset manually on the phone's web interface at > Advanced > Audio > text field of
"Audio parameters". Click on the question mark
to use for your respective headset.
to look up the parameters.
?
to find out which parameters you need
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
• A broadband internet connection.
• Access to the internet via a router. This could be a separate device available in various versions
from many dierent manufacturers or in the form of a router on a server or a PC.
• Account information provided by your network administrator or a VoIP account with a VoIP service
provider who supports the VoIP SIP standard. The phone supports up to 12 VoIP accounts with one
or more VoIP providers.
The registration information received from your Internet service provider or your network
administrator may dier and may contain required and optional data. The required data normally
includes:
• Account (usually the phone number). On Snom phones, an account is called an "identity".
• Registrar
• Password
User name, authentication name, and outbound proxy may also be required. These are settings that
can only be configured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also configured on the web
interface. For more information, see "Identities/accounts" on page 73.
Initialization
Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to
initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
and enter the IP address, netmask, IP
14
D745 User Manual Setting up the Phone
Watch the display and, when asked to, make selections with on the navigation key and
save with
1. You will be prompted in English to select a language. Use
applicable, and press
.
to select another language, if
to save the highlighted language.
2. Next, you will be prompted in the language of your choice to select a time zone. This aects the
time shown on your display.
Fig. 1 Fig. 2 Fig. 3
◦ Press to move up or down the list one item at a time. When all time zones are shown
(Fig. 1), you also have the option to jump to the beginning of the next time zone by pressing the
function key underneath
◦ Press the function key underneath
.
to show only those time zones where the selected
phone language is spoken. If you have selected English, all time zones are shown.
◦ Press the function key underneath
to show all time zones and all countries or cities
within the individual time zones, if there are any (Fig. 2).
◦ Press
to save the selected time zone (Fig. 3).
3. Next, you will be prompted to select the tone scheme of a country. This aects the dial tone you
hear when you pick up the receiver. Dierent countries use dierent dial tones.
◦ Press to move up or down the list one item at a time.
◦ Press
to save the selected country's tone scheme.
4. The display shows the "Welcome" screen. Press any key to log on.
5. Enter the account number and save with .
15
D745 User Manual Setting up the Phone
Note: See "Entering numerals, letters, special characters, and symbols" on page 25
on how to enter numbers and letters.
6. Enter the registrar and save with
.
7. If required, enter the password received from your Internet service provider or administrator and
press
After successful registration you will see the phone symbol
.
and the registered account (identity) in
the identity line underneath the date/time bar:
Infobar with date& time
Identity line
Note: If you see the account on the display preceded by X and the phone is not working,
the server may be down, either for servicing or due to a malfunction. The registration
and initialization should be completed as soon as the server is up and running again.
You may want to check with your administrator or your provider if nothing happens
within a reasonable amount of time.
What to do if initialization and registration are unsuccessful
Your network or your VoIP provider may require more login data than requested by the Snom phone
during the initialization and registration process. This data is entered on the web interface of the
phone. Contact your network system administrator or your VoIP provider for more information.
1. When you have received all necessary data, open the phone’s web interface. See "Opening the
web interface" on page 36 for more information.
2. Open Configuration Identity 1 and enter any additional login information you have received from
your provider. See "Identities/accounts" on page 73 for more information.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are dierent from Snom’s standard factory settings. Snom’s web page
lists numerous providers and PBXs that have been tested for interoperability with
our phones and specific settings that may be required. Do not change the standard
configuration unless you know what you are doing. Expert help may be required.
16
D745 User Manual Setting up the Phone
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the
display are incorrect, you may need to set the correct time zone.
• Changing the settings on the phone and on the web interface: See "Time zone" on page 77.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Default formats:
• Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Time" on page 76.
• Date. US date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format
DD.MM.YEAR, e.g. 23.11.2010: See "Date" on page 76.
17
D745 User Manual Getting to Know Your Phone
a » A
Getting to know your phone
At a glance
The factory settings at a glance:
Call LED
Outgoing
identity:
Handset
speaker
• Blinking fast: Incoming call
• Steady light: Busy or missed call
Display - idle screen
Handset
rest tab
Casing
speaker
Handset
microphone
Function key screen
Alphanumeric
keypad
Casing microphone
Context-sensitive, programmable function symbols and function keys
Standard functions available on idle screen. Default settings and
icons depend on fi rmware installed on phone.
Internal phone directory
MWI key with LED
Page key for
function key screen
Page key LEDs
LED function key
Press the function key underneath the display
symbol to activate the function, open the list
etc. depicted by the symbol above the key.
Call lists (missed, received, dialled calls)
/
Forwarding all calls (turning CFwd on/o )
Status information (call forwarding active, passwords not
set, missed calls, etc.) or, if no status info,
to show phone's IP address and URL to Snom's Wiki
18
D745 User Manual Getting to Know Your Phone
Audio control keys
Adjusting the volume
◦ of the ringer when the phone is idle or ringing
◦ of the handset/casing loudspeaker when in a call
Mute/unmute microphone
Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
Headset mode on/o
Navigation keys
• Confi rming, saving actions & input,
and returning to previous screen
• Accepting calls on speakerphone and
in headset mode
• From idle screen: Dialed calls
(redial)
• From idle screen: Select outgoing
identity
• In other contexts: Navigate up
down (settings, lists)
/
• From idle screen
Received calls
• In other contexts
Navigate/space left
Dedicated, customizable function keys
MWI key with LED
◦ LED is lit when message is waiting on mailbox (if mailbox supplied on PBX)
◦ Press key to listen to message(s)
Turn DND (do not disturb) on and o . Callers hear the busy signal.
Directory
Settings menu
Transfer
Hold
• Canceling actions & input, and returning to previous screen
• Terminating calls on speakerphone
and in headset & handset modes
:
:
• From idle screen
Missed calls
• In other contexts
Navigate/space right
:
:
Freely programmable, self-labeling LED keys P1 - P32
Default setting: Line
• Fast-blinking LED: Incoming call. Press key or
to accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on hold
Star key
• In editing mode:
◦ Press for one second to change input mode
(numerals > lower case > upper case)
◦ Press briefl y to type *
• On idle screen: Press for 3 seconds to lock/unlock the keypad
19
Pound (hash) key
• I n editing mode:
Press briefl y to type #
D745 User Manual Getting to Know Your Phone
LED indicators
Call indicator
The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed
calls. It will be:
• Blinking rapidly when a call is coming in
• Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED
o after a missed call, press the left arrow
and simultaneously turn o the LED.
• Blinking slowly when you have put a call on hold
Function key LEDs
Depending on the function mapped onto the key, the red or green LEDs on the key will be activated
when the key event occurs. The factory setting is red LED and “line”. The LEDs of a line key will:
on the navigation key to open the Missed calls menu
• blink rapidly when a call is ringing on the line;
• glow steadily when there is an ongoing call on the line;
• blink slowly when a call is on hold on the line;
• be o when the line is free.
When other functions are mapped onto the keys, the LEDs may glow or blink. For example: When the
"extension" function has been mapped onto a key and monitoring of extensions is enabled on both
phones, the LED will
• blink rapidly when a call is ringing on the extension;
• glow steadily when the extension is busy;
• be o when the extension is not busy
Page key LEDs
Page Toggle
1 2 3 4
The four LEDs underneath the page toggle key indicate which page is
on-screen at the moment. The default setting after reboot is page 1,
indicated by the uppermost LED being lit. Pressing the top or bottom
end of the toggle will bring the preceding or the next page, respectively,
on-screen.
key
MWI key with LED
The LED glows red when there is a new message on the mailbox.
20
D745 User Manual Getting to Know Your Phone
Hard keys
Context-sensitive, programmable function keys
These function keys can be programmed on the Function Keys page of the phone's web interface with
a number of key events; these functions will then be available when the phone is in idle mode. For
more information, see "Configuring the function keys" on page 65. For the factory default settings,
see "At a glance" on page 18.
You cannot change the functions that are available when the phone is active, e.g., when you are in a
call, when the phone is ringing, etc. Depending on the activity, dierent functions will be available.
Navigation, confirmation, and cancel keys
can be programmed with the key events available in their drop-down menus. See "Configuring the
function keys" on page 65 for further information. Factory settings:
Navigation key
• On idle screen: Press to select identity for outgoing calls
• In other contexts: Moving up and down lists one item/button at a time
• In text fields, press to move the cursor to the left one character at a time.
• On idle screen, press to open list of received calls.
• In text fields, press to move the cursor to the right one character at a time.
• On idle screen, press to open the list of missed calls and simultaneously
turn o the missed call LED
• Press to accept calls on speakerphone and in headset mode.
• Press to confirm actions/settings and return to preceding screen.
• On idle screen: Redial.
• Press to terminate calls on speakerphone and in headset and handset modes.
• Press to cancel actions and return to preceding screen.
Preprogrammed, variably programmable function keys
The factory settings is printed on the key. Other functionalities can be programmed onto them. See
"Configuring the function keys" on page 65 for more information.
Message key. The LED of the key is lit when a new message is waiting on the mailbox.
Press the key to retrieve messages.
Phone directory. See "Directory" on page 40 for further information.
Settings menu. See "Settings" on page 28 for further information.
Transfer. See "Transferring calls" on page 56 for further information.
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D745 User Manual Getting to Know Your Phone
Hold key. See "Hold" on page 54 for further information.
Turn "do not disturb" (DND) mode on and o for all identities registered on the phone
(Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2),
use the identity settings on the phone's web user interface. In DND mode incoming calls
do not ring; callers hear the busy signal.
Exception:
When DND is on, you'll see the DND symbol on the display.
Fig.1 - DND active for all identities Fig. 2 - DND active for one of the configured identities
Audio Control Keys
Press the right or left edge of the key to adjust the volume
• of the ringer when the phone is idle or ringing
• of the loudspeaker in handset, casing, or headset, respectively, when in call
Muting and unmuting the microphone
• Toggling between handsfree and handset mode
• Dialing numbers on speakerphone
• Accepting calls on speakersphone
Toggling between headset and handset modes.
Note: Handset mode overrides headset mode. When the handset is picked up, the
headset symbol in the status line will be replaced by the handset symbol, indicating
that you can now use only the handset for the call. The phone will return to headset
mode when the handset is placed in the cradle, and the headset symbol will reappear
in the status line.
Phone numbers on your directory's VIP list (see "Contact Types" on page 41)
.
Page toggle key
Page toggle key for function key screen (second screen). Press the top or bottom rim of
the key to put the next "page" of four key label "pages" on screen.
Freely programmable function keys with LEDs
These 4 x 8 = 32 freely programmable function keys can be programmed and labeled on the phone
and on the Function Keys page of the phone's web interface. For information on how to map functions
onto these keys, see "Configuring the function keys" on page 65. The factory default setting is line.
Function key label screen (second screen)
The phone has a second screen where the labels of the freely programmable function keys are
displayed on four (4) "pages" with two rows of four (4) labels each. The top row is associated with
the top row of LED function keys, the bottom row with the bottom row of LED function keys. The four
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D745 User Manual Getting to Know Your Phone
Page key - press top
Labels for page 1 keys
Bottom row:P1P5
P6
P7
P8
LEDs located to the right of the LED function keys indicate which function key page is on-screen at the
moment, i.e., page 1 when the uppermost LED is lit, etc. (Fig. 2).
The LED of the associated key will react in accordance with the visible key's mapping; pressing the
key will aect its visible setting.
Top row:
Bottom row:P1P5
Top row:
Fig. 1
Page
1 2 3 4
P2
P6
Page 1 keys
P2
P3
P7
P3
Page 1: Keys P1 - P8
Page 2: Keys P9 - P16
Page 3: Keys P17 - P24
Page 4: Keys P25 - P32
P4
P8
or bottom to change
page
Page key indicators.
Upmost LED is lit,
indicating that page 1
is on-screen
P4
Fig. 2
Function key page of phone's web interface
For more information on opening and using the phone's web interface, see page 24; for information
on programming the function keys, see "Configuring the function keys" on page 65.
Labels shown
on display
Fig. 3 - Page 1 keys on phone's web interface
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D745 User Manual Getting to Know Your Phone
Input modes:
When expansion modules are connected to the phone, they will also be shown on the function key
page of the phone's web interface, below the phone's function keys and above the Apply button.
Fig. 4 - Function keys of one connected D7 expansion module
Alphanumeric Keypad
Input modes and navigation
Activity
Current input mode
Next input mode
Changing input mode
Move cursor to the left
Move cursor to the right
Delete character to
the left of the cursor
Press any key on the alphanumeric keypad or pick up the handset to open the "Enter Number" screen.
The current input mode is indicated underneath the cursor. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.
123: Numerals
abc: Lower case
ABC: Upper case
letters
Redial
Pool: Directory,
LDAP, call lists
Text underneath cursor
= current input mode
123
abc
ABC
Press function key to switch to input mode
indicated by symbol in function key line
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D745 User Manual Getting to Know Your Phone
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't overwrite the last character you entered. Pausing is not necessary
when entering numerals.
Numerals. In numeral mode, press the respective number key to type the number printed on the key.
Letters. When in input modes lower and upper case letters, press the alphanumeric key with the
respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter
printed on the key. Pause briefly after each letter.
Example: In lower case letter mode, press the "2" key once to type an "a", twice to
type a "b", and three times to type a "c".
Letters with accents and umlauts. When in input modes lower and upper case letters, press the
alphanumeric key with the basic form of the respective letter as many times as necessary. Pause
briefly after each letter. Available letters with accents and umlauts depend on the phone's language
setting.
Example: If the phone language is German, press key "2" four times to type "ä".
Entering special characters and symbols. In input modes lower and upper case letters, press keys
"0" and "1" one or more times quickly. Pause briefly after each character or symbol.
• Period. Press "1" once.
• Space ("˽"). Press "0" once.
• Underscore ("_"). Press "0" twice.
• Special characters listed in the following table. Press "1" as many times as indicated:
1x . 2x + 3x @ 4x 1 5x : 6x ,
7x ? 8x ! 9x - 10x _ 11x / 12x \ 13x (
14x ) 15x ; 16x & 17x % 18x * 19x #
20x < 21x = 22x > 23x $ 24x [ 25x ]
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D745 User Manual Getting to Know Your Phone
When active
Context-sensitive function key symbols Context information
In idle mode
Display layout
For the function key display, see "Freely programmable function keys with LEDs" on page 22.
Info/status bar
Confi gured
identities
Function key line
Fig. 1
In idle mode
In idle mode, the display presents the following information:
Info bar/status line
• When there are no status messages or if they have been deleted until the next reboot: Date and
time.
• When there are status messages: Any of numerous messages concerning the current status
of the phone might be displayed in this bar, for example the availability of a firmware update, a
reboot being required, etc. If there is more than one current status message at any one time, the
one with the highest priority will be shown. Some of the status messages you may see in idle
mode are:
◦ The text "Missed:" and the total number of missed calls since the last time you turned o the
misssed call indication (the text in the info bar as well as the call LED). The missed calls will
remain in your missed call list, however.
◦ The texts "Forward All:", "Forward when busy:", or "Forward after timeout:" and the phone
number calls will be forwarded to.
◦ The warnings "HTTP Password not set" and "Admin Password not set". They can be turned o
by either setting the passwords or turning them o manually.
Deleting or temporarily suppressing status messages:
◦ Messages will be deleted automatically when the underlying cause is removed, i.e., call
forwarding is turned o, HTTP password is set, etc.
◦ Temporarily suppressing messages: Press
, if the button is available, or >
Information > 1 Status info to open the "Status info" screen. Use / to select an item from
the list. Press
to view details of the selected item, if available; press
to delete the
selected item.
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D745 User Manual Getting to Know Your Phone
Context area: Configured identities.
Outgoing identity
• The current outgoing identity is indicated by a black phone symbol and the
extension number or name. If there is more than one active identity, the black
phone symbol is preceded by an arrow:
. When you call someone, this
is your identity for the call.
• Select a dierent identity for the next call by pressing
/ on the navigation key.
Active identity
• An active identity that is not the current outgoing identity is indicated by a white
phone symbol.
• Can be called
• Can be selected as the outgoing identity for making calls by pressing
/ on the
navigation key
X
Identity not properly registered
Note: Identities can be deactivated without removing the registration settings by
changing their status to "inactive" on the phone's web interface. Inactive identities are
not displayed on the idle screen. They cannot be called or selected as the outgoing
identity. To deactivate the identity, open the phone's web interface > Configuration
Identity (1-12).
1. Change the "Identity active" setting to o.
2. Click on Re-Register.
3. Click on Save.
For information on configuring new identities or modifying existing ones, see "Identities/accounts" on
page 73.
Function key line
The symbols on the buttons in this line depict the functions that can be activated by pressing the
function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on
page 89 for a complete list. The factory defaults are:
Directory. See "Directory" on page 40.
Call lists. See "Call lists" on page 59.
Forwarding all calls (on/o). See "Call forwarding" on page 62 and 79.
Pressing this key will put the IP address of the phone on-screen. If another function
is mapped onto the key or if the key has been replaced by
because of new status
messages, IP address and URL can also be looked up in the settings menu: > 6
Information > 3 Help.
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D745 User Manual Getting to Know Your Phone
Displaying all currently available status messages. This key is available whenever a
status message becomes newly available even when a dierent function is mapped onto
the far-right function key underneath the display.
Press the key to display the status messages; press
status message. When all messages have been deleted, the symbol will disappear from
the function key line; the message in the status line will also disappear.
The function mapped onto the key is now available on this key again. If you have mapped
the "Status messages" function onto the key, the key will remain blank until a new status
message becomes available or until a reboot when all current status messages will be
displayed anew.
to delete the highlighted
When the phone is active
The display will inform you of any activity the phone is engaged in (see Fig. 1 on page 26). This
information is presented in the form of text or symbols or both.
Info/status bar. Name of current activity and time.
Context area
Depending on the activity, this area will contain symbols (incoming call ringing, outgoing call
ringing, list entries, etc.) and text like the phone number calling, the extension number being called,
conference partners, etc.
Function key line
Depending on the current activity of the phone, the key function key line will present various functions
that can be activated by pressing the function key underneath the respective symbol. See "Appendix
1 - Display Symbols and Icons" on page 89 for a list of available functions.
Settings
A comparatively small number of settings can be adjusted on the phone; many more are available on
the phone's web interface.
Phone settings
Press to open the settings menu on the display. To open submenus and settings, press their
number on the alphanumeric keypad or scroll to the setting and press
.
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D745 User Manual Getting to Know Your Phone
Settings available in administrator mode
All settings of the phone menu and on the phone's web interface are accessible.
1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information
1 Date & Time 1 Call forwarding
1 Time zone 1 Forward all
US date format
2
3
24-hour clock
2 Forward
when busy
3 Forward
after timeout
4 Time 2 Outgoing calls 2 Edit user
5 Date 1 Auto dial 4 Logo user 2 User name
6 NTP server
2 Tone scheme
3 Ringer
4 Language
2 Auto redial
on busy
3 Number
guessing
4 Call
completion
5 Hide own
outgoing ID
1 Outgoing
identity
2 Reregister
user
3 Edit user 2 IPv6
1 IP Settings 1 Security 1 Status info
1 IPv4 1 User mode
2 Set keyboard
lock PIN
1 Hotdesking 2 Webserver 3 Webserver
1 Webserver
type
5 Logo all 3 Password
1 Webserver
type
2 User name
3 Password
6 Call voicemail 3 VLAN 2 Reboot
1 VLAN ID 3 Reset values
2 VLAN
Priority
4 Check for SW
update
5 Display 3 Incoming calls 3 Reset VLAN 5 Vision
1 Contrast
2 Contrast 2d
display
3 Font size 2d
display
4 Backlight on
activity
5 Backlight
when idle
6 Expansion
modules
1 Reject
anonymous
2 Call waiting
3 Auto answer
indication
4 WLAN
1 Scan WLAN
networks
2 Manual
setup
3 Switch o
WLAN
5 Ethernet
detection
6 802.1X
(3)
2 System info
3 Help
1 Appearance
2 Backlight on
activity
3 Backlight
when idle
4 Contrast
6 Fkeys
1 Feature keys
2-5 Line keys,
page 1 - 4
3 Keys on
SXM/UXM
7 Wireless techn
(1)
Only when expansion modules are connected to the phone.
(2)
Only if phone model has a built-in adapter for wireless technology.
(3)
Pressing this key will put the phone in user mode; many settings will not be
accessible (see next page). The administrator password will be needed to
return the phone to admin mode.
NOTE: The factory default administrator password is 0000 (4 x zero). For
security reasons, we recommend that you set your own administrator
(1)
(2)
password. Be sure to write it down and store it in a safe place because if
it is lost or forgotten, you will not be able to return the phone from user to
administrator mode and gain access to all phone settings.
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D745 User Manual Getting to Know Your Phone
Settings available in user mode
1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information
1 Date & Time 1 Call forwarding 1 Outgoing identity 1 Security 1 Status info
US date format
1
24-hour clock
2
3 Time
1 Forward all 2 Reregister user
2 Forward when
busy
3 Forward after
timeout
4 Date 2 Outgoing calls
2 Tone scheme 1 Auto dial
3 Ringer
4 Language
2 Auto redial on
busy
3 Number
guessing
5 Display 4 Call completion
1 Contrast
2 Contrast 2d
display
3 Font size 2d
display
4 Backlight on
activity
5 Backlight when
idle
5 Hide own
outgoing ID
3 Incoming calls
1 Reject
anonymous
2 Call waiting
3 Auto answer
indication
6 Expansion
modules
3 Call voicemail
1 Administrator
mode
(3)
2 Set keyboard
lock PIN
2 Reboot
3 Check for SW
update
2 System info
3 Help
1 Appearance
2 Backlight on
activity
3 Backlight when
idle
4 Contrast
6 Fkeys
(1)
Only when expansion modules are connected to the phone.
1 Feature keys
2-5 Line keys,
page 1 - 4
3 Keys on SXM/
(1)
UXM
7 Wireless techn
(2)
(2)
Only if phone model has a built-in adapter for wireless technology.
(3)
Pressing this key will put the phone in administrator mode. The
administrator password is needed to return the phone to admin
mode.
NOTE: The factory default administrator password is 0000 (4 x
zero). If it doesn't work, someone changed it. Please ask your
administrator or your IP Service Provider.
Most of the individual settings are described elsewhere in this manual: See "Using the phone" on
page 48 and "Customizing the phone settings" on page 73.
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