Snom d745, D315, D305, D345 User Manual

Page 1

User Manual

IP Phone D745

Page 2

Important information ......................................................................................................8

Safety instructions ................................................................................................................. 8

SELV (Safety Extra Low Voltage) compliance ..............................................................8

Standards conformance ........................................................................................................ 9

Product speciﬁcations ...........................................................................................................9

Disposal of the device ............................................................................................................ 9

Cleaning ....................................................................................................................................9

Setting up the phone ...................................................................................................... 10

Delivery Content ....................................................................................................................10

Attaching and detaching the footstand .............................................................................10

Wall mounting .......................................................................................................................11

Rotating the tab of the cradle .............................................................................................11

Connecting the phone ..........................................................................................................12

Connecting a headset ............................................................................................................13

Initializing and registering the phone ...............................................................................14

Prerequisites ....................................................................................................................14

Initialization ......................................................................................................................14

What to do if initialization and registration are unsuccessful ................................16

Correcting the clock ........................................................................................................17

Getting to know your phone .......................................................................................... 18

At a glance .............................................................................................................................18

LED indicators .......................................................................................................................20

Call indicator ....................................................................................................................20

Function key LEDs ...........................................................................................................20

Page key LEDs .................................................................................................................20

MWI key with LED ............................................................................................................20

Hard keys ...............................................................................................................................21

Context-sensitive, programmable function keys ......................................................21

Navigation, conﬁrmation, and cancel keys .................................................................21

Preprogrammed, variably programmable function keys ........................................21

Page toggle key ...............................................................................................................22

Freely programmable function keys with LEDs ........................................................22

Function key label screen (second screen) .....................................................22

Function key page of phone's web interface ...................................................23

Page 3

Alphanumeric Keypad ....................................................................................................24

Input modes and navigation ...............................................................................24

Entering numerals, letters, special characters, and symbols .....................25

Display layout ........................................................................................................................26

In idle mode ......................................................................................................................26

When the phone is active ...............................................................................................28

Settings ...................................................................................................................................28

Phone settings .................................................................................................................28

Settings available in administrator mode .......................................................29

Settings available in user mode ........................................................................30

Display settings ...............................................................................................................31

Adjusting backlight and contrast on the phone's displays ...........................31

Adjusting font size on the phone's function key display ...............................32

Adjusting display settings for connected D7s ................................................32

The phone's web interface .............................................................................................35

Opening the web interface .................................................................................36

How the web interface works ............................................................................37

Web settings overriding manual phone settings ...........................................37

User mode/administrator mode ........................................................................................38

Directories ...................................................................................................................... 40

Directory .................................................................................................................................40

Deﬁnitions, explanations ...............................................................................................40

Directory entries ...................................................................................................40

Contact Types ........................................................................................................41

Outgoing identity ..................................................................................................41

Group ......................................................................................................................41

Ringtones ..........................................................................................................................41

Adding/Editing Entries on the Phone ..........................................................................42

Adding new entry manually ...............................................................................42

Adding new entry from call list .........................................................................42

Adding current caller ...........................................................................................42

Sorting entries ......................................................................................................42

Editing existing entry ...........................................................................................43

Deleting an entry ..................................................................................................43

Adding/editing entries on the web interface .............................................................43

Adding new entry .................................................................................................43

Editing an entry ....................................................................................................44

Deleting entry on web interface ........................................................................46

Dialing from phone directory ........................................................................................46

Page 4

Deleting whole directory ................................................................................................46

Importing/Exporting Directory .....................................................................................46

External directories ..............................................................................................................47

LDAP ..................................................................................................................................47

Contacts ............................................................................................................................47

Using the phone ............................................................................................................. 48

Making calls ...........................................................................................................................48

Selecting identity for current outgoing call ...............................................................48

Using dierent audio devices .......................................................................................48

Handset ..................................................................................................................48

Headset ..................................................................................................................48

Speakerphone .......................................................................................................48

Handset or headset and casing speaker .........................................................48

Using dierent dialing methods ...................................................................................49

Auto dial .................................................................................................................49

Redialing ................................................................................................................49

Calling number from call history (missed, received, dialed calls) ..............49

Calling number from phone directory ..............................................................49

Calling number from external directory ..........................................................49

Speed dialing ........................................................................................................50

Calling emergency numbers ..............................................................................50

Call completion .....................................................................................................50

Number guessing (auto completion) ................................................................51

Accepting calls ......................................................................................................................51

Using dierent audio devices .....................................................................................51

Automatically accepting calls .......................................................................................52

Call pick-up from another extension ...........................................................................52

Call waiting .......................................................................................................................53

Active calls .............................................................................................................................54

Hold ....................................................................................................................................54

One call on hold ....................................................................................................54

Holding multiple calls ..........................................................................................54

Conference .......................................................................................................................55

Initiating a conference .........................................................................................55

Conference screen navigation ...........................................................................55

Transferring calls ............................................................................................................56

Attended transfer .................................................................................................56

Blind transfer ........................................................................................................57

Terminating calls ..................................................................................................................58

Missed Calls ...........................................................................................................................58

Page 5

Call lists ..................................................................................................................................59

Rejecting or redirecting incoming calls ............................................................................60

Manually ............................................................................................................................60

Automatically ...................................................................................................................60

Rejecting anonymous calls ............................................................................................61

Call forwarding .....................................................................................................................62

Making/changing the settings on the phone and turning on call forwarding .....62

Turning o call forwarding ............................................................................................63

Turning forwarding of all calls on/o with a function key ......................................64

Conﬁguring the function keys ....................................................................................... 65

Function keys on Snom phones .........................................................................................65

Programming the function keys ........................................................................................66

Settings on the phone ....................................................................................................66

Settings on the web interface .......................................................................................67

Selected examples for function key programming ........................................................68

Example 1, Extension monitoring and call pick-up ..................................................69

Example 2, Extension monitoring and call pick-up on D7 expansion module .....70

Example 3, Speed dialing ..............................................................................................71

Example 4, Changing setting of context-sensitive key .............................................72

Customizing the phone settings ................................................................................... 73

Identities/accounts ...............................................................................................................73

Conﬁguring and editing identity/account ...................................................................73

Assigning ringtones ........................................................................................................75

Date and time formats .........................................................................................................75

Date ....................................................................................................................................76

Time ...................................................................................................................................76

Time zone ...............................................................................................................................77

Language settings of phone and web interface ..............................................................78

Phone language ...............................................................................................................78

Web interface language .................................................................................................78

Dial tones ...............................................................................................................................79

Emergency numbers ............................................................................................................79

Call forwarding .....................................................................................................................79

Call completion .....................................................................................................................81

Call waiting ............................................................................................................................82

Hiding my caller ID ...............................................................................................................82

Rejecting anonymous calls .................................................................................................83

Number guessing .................................................................................................................83

Speed dial ..............................................................................................................................84

Page 6

Software update ............................................................................................................. 85

Manual update .......................................................................................................................85

Auto provisioning ..................................................................................................................85

Troubleshooting ............................................................................................................. 86

Reboot .....................................................................................................................................86

Hard reboot ............................................................................................................................86

Reset to factory values ........................................................................................................86

TFTP Update ..........................................................................................................................87

Manual initialization .............................................................................................................87

Contacting Snom Support ...................................................................................................87

Traces ......................................................................................................................................88

Appendix 1 - Display Symbols and Icons ..................................................................... 89

Symbols found in the function key line ............................................................................89

Display indications ...............................................................................................................91

Appendix 2 - Status Messages ....................................................................................... 92

Appendix 3 - Wall Mounting ............................................................................................ 93

Appendix 4 - Programmable Functions ....................................................................... 94

Freely programmable functions ........................................................................................94

Key Events ..............................................................................................................................98

Appendix 5 - GNU General Public License ................................................................... 100

Page 7

D745 User Manual Copyright, Trademarks, GPL, Disclaimers

Copyright, Trademarks, GPL, Legal Disclaimers

Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology AG. All other product names and names of enterprises are the property of their respective owners.

Product speciﬁcations are subject to change without notice.

Snom Technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts.

When this document is made available on Snom’s web page, Snom Technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual. No parts of this document may be altered, modiﬁed or used for commercial purposes without the express written consent of Snom Technology AG.

Although due care has been taken in the compilation and presentation of the information in this document, the data upon which it is based may have changed in the meantime. Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

Our ﬁrmware includes some source code that may be used and modiﬁed by anyone and everyone under the GNU Public License (GPL) (see "Appendix 5 - GNU General Public License" on page 100), provided they, in turn, make it available to everyone else with the same licensing agreement. Please go to https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL license and the source code of components licensed under GPL and used in Snom products.

Page 8

D745 User Manual Safety, Disposal, Cleaning of Product

Important information

Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it.

Safety instructions

Follow the instructions in this manual and other applicable documentation of the device.

• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, aect its behavior, or induce noise.

• Avoid placing the cables where people may trip over them or where they may be exposed to mechanical pressure as this may damage them.

• This device is for indoor use only! NOT FOR OUTDOOR USE!

• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms, or damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind onto or into the device.

• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not use the device if you smell gas or other potentially explosive fumes.

• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric shocks.

• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects such as needles or pins. Please ensure before each use that no such objects are present.

SELV (Safety Extra Low Voltage) compliance

Safety status of input/output connections comply with SELV requirements.

Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C) connectors. Use caution when connecting cables.

Page 9

D745 User Manual Safety, Disposal, Cleaning of Product

Standards conformance

This device complies with the essential health, safety, and environmental requirements of all relevant European directives.

This phone is FCC Class B certiﬁed and meets US health, safety, and environmental standards.

The declaration of conformity can be requested from

Snom Technology AG Wittestr. 30 G 13509 Berlin, Germany

Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE conformity and the FCC certiﬁcation. In case of malfunction contact authorized service personnel, your seller, or snom.

Product speciﬁcations

• Safety: IEC 60950

• Certiﬁcation: FCC Class B

• CE Mark

• Ethernet: 2 x IEEE 802.3/1 Gigabit switch

• Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, the Snom power adapter A6 (not included in delivery) can be ordered separately:

◦ Snom PN 00004325 (EU) ◦ Snom PN 00004326 (US)

• Connectors:

◦ 2 x RJ45: 1 x LAN, 1 x PC ◦ 1 x USB 2.0, type A ◦ 1 x proprietary Snom connector for EHS Advanced ◦ 2 x 4P4C for handset and optional wired headset (headset not included) ◦ 1 x coaxial power connector DC 5V

Disposal of the device

This device is subject to European Directive 2012/19/EU and may not be disposed of with general household garbage. If you do not know where you may dispose of the device at the end of its lifespan, contact your municipality, your local waste management provider, or your seller.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the device.

Page 10

D745 User Manual Setting up the Phone

Setting up the phone

Delivery Content

a » A

- Base phone unit

- Footstand

- Handset

- Handset cord

- Ethernet cable

- Quick Installation Guide, GNU General Public Licence

Attaching and detaching the footstand

The footstand can be attached at two dierent angles: 55° and 33°.

Note: Before attaching the footstand to the phone, plug the long end of the handset cord into the connector labelled " cable guide.

" on the back of the phone and place the cord in the

GNU

General Public License

Installation

D745

Quick

Guide

1. Place the top of the grooves on the footstand below the slideguides on the back of the phone.

2. Push the footstand upwards onto the slideguides until they lock in place.

Page 11

D745 User Manual Setting up the Phone

3. Plug the short end of the handset cord into the connector on the handset.

4. Place the phone on an even, horizontal surface.

Wall mounting

See "Appendix 3 - Wall Mounting" on page 93.

Rotating the tab of the cradle

The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing ﬁts perfectly over the now protruding tip, holding the receiver safely in place in the upright position on the wall.

1. 2.

1. Slide the plastic tab from the cradle (Fig. 1)

2. Rotate the tab 180°.

3. Slide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.

Page 12

D745 User Manual Setting up the Phone

Connecting the phone

If no PoE available Wenn PoE nicht verfügbar S'il n'y a pas de PoE Si no se dispone de PoE Se non disponibile PoE

Not included in delivery

Optional Optionnel Opzionale Opcional

Nicht im Lieferumfang enthalten Non inclus Non incluido Non incluso

USB 2.0 Type/Typ A

Optional Optionnel Opzionale Opcional

Optional

If PoE not available - power adapter not included in delivery

The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC Snom power adapter A6, Snom PN 00004325 (EU)/Snom PN 00004326 (US).

• Plug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end into the network side to establish a data link.

If PoE is not available, insert the plug of the A6 power supply into the connector labeled "5V DC" and hook up the plug to the wall outlet.

Page 13

D745 User Manual Setting up the Phone

• The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without the need for a second Ethernet connection line.

Connecting a headset

You can use wired as well as wireless headsets with the phone.

• Wired headsets

If you want to use a wired headset, connect it to the RJ audio jack labeled "

Note: If both a wired and a wireless headset are connected to the phone, incoming calls will go to the wireless headset.

• Wireless headsets

◦ Connecting the base station of your headset via the Snom EHS Adapter.

Connect the proprietary Snom connector of the 7xx adapter cable to the Snom port the back of the phone, as shown in Fig. 1-3, below. Do not plug it in upside down (Fig. 4); this will damage the EHS Advanced.

Note: The footstand must be removed from the phone to gain access to the connector (see "Attaching and detaching the footstand" on page 10). After you have inserted the plug, make sure that the cable is lying ﬂat against the bottomshell of the phone (Fig. 3) while you are attaching the footstand to the phone. Twisting or curling up the cable may result in damaging the cable and the wires inside it.

Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your wireless headset for further information on how to connect the snom EHS Advanced and the headset.

Fig. 1 Fig. 2 Fig. 3 Fig. 4

◦ Connecting the headset to the phone via a Bluetooth-compatible adapter.

Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom USB BT and the Snom HS BT or the manual of the third-party headset.

Page 14

D745 User Manual Setting up the Phone

Attention: The default settings for USB headsets are VID=0a12:PID=100d:HOOK=38/1 for 8.7.2.11 and higher.

- If your phone is running an earlier ﬁrmware version, enter these parameters manually on the phone's web interface at > Advanced > Audio > text ﬁeld of "Audio parameters". Click

on the question mark

- If you are using a dierent headset, whatever the ﬁrmware version, enter the parameters of the headset manually on the phone's web interface at > Advanced > Audio > text ﬁeld of

"Audio parameters". Click on the question mark to use for your respective headset.

to look up the parameters.

to ﬁnd out which parameters you need

Initializing and registering the phone

Prerequisites

To be able to use VoIP, you or your company must have:

• A broadband internet connection.

• Access to the internet via a router. This could be a separate device available in various versions from many dierent manufacturers or in the form of a router on a server or a PC.

• Account information provided by your network administrator or a VoIP account with a VoIP service provider who supports the VoIP SIP standard. The phone supports up to 12 VoIP accounts with one or more VoIP providers.

The registration information received from your Internet service provider or your network administrator may dier and may contain required and optional data. The required data normally includes:

• Account (usually the phone number). On Snom phones, an account is called an "identity".

• Registrar

• Password

User name, authentication name, and outbound proxy may also be required. These are settings that can only be conﬁgured on the web interface of the phone after it has been successfully registered. If your provider or your network provides a mailbox account, that setting is also conﬁgured on the web interface. For more information, see "Identities/accounts" on page 73.

Initialization

Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize.

Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?

If your network does not support DHCP, press gateway, and DNS server manually. Ask your Internet service provider or your network administrator for them.

and enter the IP address, netmask, IP

Page 15

D745 User Manual Setting up the Phone

Watch the display and, when asked to, make selections with on the navigation key and

save with

1. You will be prompted in English to select a language. Use

applicable, and press

to select another language, if

to save the highlighted language.

2. Next, you will be prompted in the language of your choice to select a time zone. This aects the time shown on your display.

Fig. 1 Fig. 2 Fig. 3

◦ Press to move up or down the list one item at a time. When all time zones are shown

(Fig. 1), you also have the option to jump to the beginning of the next time zone by pressing the function key underneath

◦ Press the function key underneath

to show only those time zones where the selected

phone language is spoken. If you have selected English, all time zones are shown.

◦ Press the function key underneath

to show all time zones and all countries or cities

within the individual time zones, if there are any (Fig. 2).

◦ Press

to save the selected time zone (Fig. 3).

3. Next, you will be prompted to select the tone scheme of a country. This aects the dial tone you hear when you pick up the receiver. Dierent countries use dierent dial tones.

◦ Press to move up or down the list one item at a time.

◦ Press

to save the selected country's tone scheme.

4. The display shows the "Welcome" screen. Press any key to log on.

5. Enter the account number and save with .

Page 16

D745 User Manual Setting up the Phone

Note: See "Entering numerals, letters, special characters, and symbols" on page 25 on how to enter numbers and letters.

6. Enter the registrar and save with

7. If required, enter the password received from your Internet service provider or administrator and press

After successful registration you will see the phone symbol

and the registered account (identity) in

the identity line underneath the date/time bar:

Infobar with date& time Identity line

Note: If you see the account on the display preceded by X and the phone is not working, the server may be down, either for servicing or due to a malfunction. The registration and initialization should be completed as soon as the server is up and running again. You may want to check with your administrator or your provider if nothing happens within a reasonable amount of time.

What to do if initialization and registration are unsuccessful

Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process. This data is entered on the web interface of the phone. Contact your network system administrator or your VoIP provider for more information.

1. When you have received all necessary data, open the phone’s web interface. See "Opening the web interface" on page 36 for more information.

2. Open Conﬁguration Identity 1 and enter any additional login information you have received from your provider. See "Identities/accounts" on page 73 for more information.

Note: A number of IP telephony service providers and a number of SIP PBXs require settings that are dierent from Snom’s standard factory settings. Snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and speciﬁc settings that may be required. Do not change the standard conﬁguration unless you know what you are doing. Expert help may be required.

Page 17

D745 User Manual Setting up the Phone

Correcting the clock

The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone.

• Changing the settings on the phone and on the web interface: See "Time zone" on page 77.

If the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.

Default formats:

• Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Time" on page 76.

• Date. US date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format

DD.MM.YEAR, e.g. 23.11.2010: See "Date" on page 76.

Page 18

D745 User Manual Getting to Know Your Phone

a » A

Getting to know your phone

At a glance

The factory settings at a glance:

Call LED

Outgoing

identity:

Handset

speaker

• Blinking fast: Incoming call

• Steady light: Busy or missed call

Display - idle screen

Handset

rest tab

Casing

speaker

Handset

microphone

Function key screen

Alphanumeric

keypad

Casing microphone

Context-sensitive, programmable function symbols and function keys

Standard functions available on idle screen. Default settings and icons depend on ﬁ rmware installed on phone.

Internal phone directory

MWI key with LED

Page key for

function key screen

Page key LEDs

LED function key

Press the function key underneath the display symbol to activate the function, open the list etc. depicted by the symbol above the key.

Call lists (missed, received, dialled calls)

Forwarding all calls (turning CFwd on/o )

Status information (call forwarding active, passwords not

set, missed calls, etc.) or, if no status info,

to show phone's IP address and URL to Snom's Wiki

Page 19

D745 User Manual Getting to Know Your Phone

Audio control keys

Adjusting the volume

◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call

Mute/unmute microphone

Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

Headset mode on/o

Navigation keys

• Conﬁ rming, saving actions & input, and returning to previous screen

• Accepting calls on speakerphone and in headset mode

• From idle screen: Dialed calls (redial)

• From idle screen: Select outgoing identity

• In other contexts: Navigate up down (settings, lists)

• From idle screen Received calls

• In other contexts Navigate/space left

Dedicated, customizable function keys

MWI key with LED

◦ LED is lit when message is waiting on mailbox (if mailbox supplied on PBX) ◦ Press key to listen to message(s)

Turn DND (do not disturb) on and o . Callers hear the busy signal. Directory Settings menu Transfer Hold

• Canceling actions & input, and returning to previous screen

• Terminating calls on speakerphone and in headset & handset modes

• From idle screen Missed calls

• In other contexts Navigate/space right

Freely programmable, self-labeling LED keys P1 - P32

Default setting: Line

• Fast-blinking LED: Incoming call. Press key or

to accept

• Steadily lit LED: In call

• Slow-blinking LED: Call on hold

Star key

• In editing mode: ◦ Press for one second to change input mode

(numerals > lower case > upper case)

◦ Press brieﬂ y to type *

• On idle screen: Press for 3 seconds to lock/unlock the keypad

Pound (hash) key

• I n editing mode: Press brieﬂ y to type #

Page 20

D745 User Manual Getting to Know Your Phone

LED indicators

Call indicator

The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will be:

• Blinking rapidly when a call is coming in

• Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED o after a missed call, press the left arrow and simultaneously turn o the LED.

• Blinking slowly when you have put a call on hold

Function key LEDs

Depending on the function mapped onto the key, the red or green LEDs on the key will be activated when the key event occurs. The factory setting is red LED and “line”. The LEDs of a line key will:

on the navigation key to open the Missed calls menu

• blink rapidly when a call is ringing on the line;

• glow steadily when there is an ongoing call on the line;

• blink slowly when a call is on hold on the line;

• be o when the line is free.

When other functions are mapped onto the keys, the LEDs may glow or blink. For example: When the "extension" function has been mapped onto a key and monitoring of extensions is enabled on both phones, the LED will

• blink rapidly when a call is ringing on the extension;

• glow steadily when the extension is busy;

• be o when the extension is not busy

Page key LEDs

Page Toggle

1 2 3 4

The four LEDs underneath the page toggle key indicate which page is on-screen at the moment. The default setting after reboot is page 1, indicated by the uppermost LED being lit. Pressing the top or bottom end of the toggle will bring the preceding or the next page, respectively, on-screen.

key

MWI key with LED

The LED glows red when there is a new message on the mailbox.

Page 21

D745 User Manual Getting to Know Your Phone

Hard keys

Context-sensitive, programmable function keys

These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Conﬁguring the function keys" on page 65. For the factory default settings, see "At a glance" on page 18.

You cannot change the functions that are available when the phone is active, e.g., when you are in a call, when the phone is ringing, etc. Depending on the activity, dierent functions will be available.

Navigation, conﬁrmation, and cancel keys

can be programmed with the key events available in their drop-down menus. See "Conﬁguring the function keys" on page 65 for further information. Factory settings:

Navigation key

• On idle screen: Press to select identity for outgoing calls

• In other contexts: Moving up and down lists one item/button at a time

• In text ﬁelds, press to move the cursor to the left one character at a time.

• On idle screen, press to open list of received calls.

• In text ﬁelds, press to move the cursor to the right one character at a time.

• On idle screen, press to open the list of missed calls and simultaneously turn o the missed call LED

• Press to accept calls on speakerphone and in headset mode.

• Press to conﬁrm actions/settings and return to preceding screen.

• On idle screen: Redial.

• Press to terminate calls on speakerphone and in headset and handset modes.

• Press to cancel actions and return to preceding screen.

Preprogrammed, variably programmable function keys

The factory settings is printed on the key. Other functionalities can be programmed onto them. See "Conﬁguring the function keys" on page 65 for more information.

Message key. The LED of the key is lit when a new message is waiting on the mailbox. Press the key to retrieve messages.

Phone directory. See "Directory" on page 40 for further information.

Settings menu. See "Settings" on page 28 for further information.

Transfer. See "Transferring calls" on page 56 for further information.

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D745 User Manual Getting to Know Your Phone

Hold key. See "Hold" on page 54 for further information.

Turn "do not disturb" (DND) mode on and o for all identities registered on the phone (Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2), use the identity settings on the phone's web user interface. In DND mode incoming calls do not ring; callers hear the busy signal.

Exception:

When DND is on, you'll see the DND symbol on the display.

Fig.1 - DND active for all identities Fig. 2 - DND active for one of the conﬁgured identities

Audio Control Keys

Press the right or left edge of the key to adjust the volume

• of the ringer when the phone is idle or ringing

• of the loudspeaker in handset, casing, or headset, respectively, when in call Muting and unmuting the microphone

• Toggling between handsfree and handset mode

• Dialing numbers on speakerphone

• Accepting calls on speakersphone Toggling between headset and handset modes.

Note: Handset mode overrides headset mode. When the handset is picked up, the headset symbol in the status line will be replaced by the handset symbol, indicating that you can now use only the handset for the call. The phone will return to headset mode when the handset is placed in the cradle, and the headset symbol will reappear in the status line.

Phone numbers on your directory's VIP list (see "Contact Types" on page 41)

Page toggle key

Page toggle key for function key screen (second screen). Press the top or bottom rim of the key to put the next "page" of four key label "pages" on screen.

Freely programmable function keys with LEDs

These 4 x 8 = 32 freely programmable function keys can be programmed and labeled on the phone and on the Function Keys page of the phone's web interface. For information on how to map functions onto these keys, see "Conﬁguring the function keys" on page 65. The factory default setting is line.

Function key label screen (second screen)

The phone has a second screen where the labels of the freely programmable function keys are displayed on four (4) "pages" with two rows of four (4) labels each. The top row is associated with the top row of LED function keys, the bottom row with the bottom row of LED function keys. The four

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D745 User Manual Getting to Know Your Phone

Page key - press top

Labels for page 1 keys

Bottom row:P1P5

LEDs located to the right of the LED function keys indicate which function key page is on-screen at the moment, i.e., page 1 when the uppermost LED is lit, etc. (Fig. 2).

The LED of the associated key will react in accordance with the visible key's mapping; pressing the key will aect its visible setting.

Top row: Bottom row:P1P5

Top row:

Fig. 1

Page

1 2 3 4

P2 P6

Page 1 keys

P3 P7

Page 1: Keys P1 - P8 Page 2: Keys P9 - P16 Page 3: Keys P17 - P24 Page 4: Keys P25 - P32

P4 P8

or bottom to change page

Page key indicators.

Upmost LED is lit, indicating that page 1 is on-screen

Fig. 2

Function key page of phone's web interface

For more information on opening and using the phone's web interface, see page 24; for information on programming the function keys, see "Conﬁguring the function keys" on page 65.

Labels shown

on display

Fig. 3 - Page 1 keys on phone's web interface

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D745 User Manual Getting to Know Your Phone

Input modes:

When expansion modules are connected to the phone, they will also be shown on the function key page of the phone's web interface, below the phone's function keys and above the Apply button.

Fig. 4 - Function keys of one connected D7 expansion module

Alphanumeric Keypad

Input modes and navigation

Activity

Current input mode

Next input mode

Changing input mode

Move cursor to the left



Move cursor to the right



Delete character to

the left of the cursor

Press any key on the alphanumeric keypad or pick up the handset to open the "Enter Number" screen. The current input mode is indicated underneath the cursor. Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line.

123: Numerals abc: Lower case ABC: Upper case

letters

Redial

Pool: Directory, LDAP, call lists

Text underneath cursor

= current input mode

123 abc

ABC

Press function key to switch to input mode

indicated by symbol in function key line

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D745 User Manual Getting to Know Your Phone

Entering numerals, letters, special characters, and symbols

When entering letters and special characters, pause brieﬂy after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.

Numerals. In numeral mode, press the respective number key to type the number printed on the key.

Letters. When in input modes lower and upper case letters, press the alphanumeric key with the

respective letter one, two, three, or four times quickly to type the ﬁrst, second, third, or fourth letter printed on the key. Pause brieﬂy after each letter.

Example: In lower case letter mode, press the "2" key once to type an "a", twice to type a "b", and three times to type a "c".

Letters with accents and umlauts. When in input modes lower and upper case letters, press the alphanumeric key with the basic form of the respective letter as many times as necessary. Pause brieﬂy after each letter. Available letters with accents and umlauts depend on the phone's language setting.

Example: If the phone language is German, press key "2" four times to type "ä".

Entering special characters and symbols. In input modes lower and upper case letters, press keys "0" and "1" one or more times quickly. Pause brieﬂy after each character or symbol.

• Period. Press "1" once.

• Space ("˽"). Press "0" once.

• Underscore ("_"). Press "0" twice.

• Special characters listed in the following table. Press "1" as many times as indicated:

1x . 2x + 3x @ 4x 1 5x : 6x ,

7x ? 8x ! 9x - 10x _ 11x / 12x \ 13x (

14x ) 15x ; 16x & 17x % 18x * 19x #

20x < 21x = 22x > 23x $ 24x [ 25x ]

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D745 User Manual Getting to Know Your Phone

When active

Context-sensitive function key symbols Context information

In idle mode

Display layout

For the function key display, see "Freely programmable function keys with LEDs" on page 22.

Info/status bar Conﬁ gured

identities Function key line

Fig. 1

In idle mode

In idle mode, the display presents the following information:

Info bar/status line

• When there are no status messages or if they have been deleted until the next reboot: Date and time.

• When there are status messages: Any of numerous messages concerning the current status of the phone might be displayed in this bar, for example the availability of a ﬁrmware update, a reboot being required, etc. If there is more than one current status message at any one time, the one with the highest priority will be shown. Some of the status messages you may see in idle mode are:

◦ The text "Missed:" and the total number of missed calls since the last time you turned o the

misssed call indication (the text in the info bar as well as the call LED). The missed calls will remain in your missed call list, however.

◦ The texts "Forward All:", "Forward when busy:", or "Forward after timeout:" and the phone

number calls will be forwarded to.

◦ The warnings "HTTP Password not set" and "Admin Password not set". They can be turned o

by either setting the passwords or turning them o manually.

Deleting or temporarily suppressing status messages:

◦ Messages will be deleted automatically when the underlying cause is removed, i.e., call

forwarding is turned o, HTTP password is set, etc.

◦ Temporarily suppressing messages: Press

, if the button is available, or >

Information > 1 Status info to open the "Status info" screen. Use / to select an item from the list. Press

to view details of the selected item, if available; press

to delete the

selected item.

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D745 User Manual Getting to Know Your Phone

Context area: Conﬁgured identities.

Outgoing identity

• The current outgoing identity is indicated by a black phone symbol and the extension number or name. If there is more than one active identity, the black

phone symbol is preceded by an arrow:

. When you call someone, this

is your identity for the call.

• Select a dierent identity for the next call by pressing

/ on the navigation key.

Active identity

• An active identity that is not the current outgoing identity is indicated by a white phone symbol.

• Can be called

• Can be selected as the outgoing identity for making calls by pressing

/ on the

navigation key

Identity not properly registered

Note: Identities can be deactivated without removing the registration settings by changing their status to "inactive" on the phone's web interface. Inactive identities are not displayed on the idle screen. They cannot be called or selected as the outgoing identity. To deactivate the identity, open the phone's web interface > Conﬁguration Identity (1-12).

1. Change the "Identity active" setting to o.

2. Click on Re-Register.

3. Click on Save.

For information on conﬁguring new identities or modifying existing ones, see "Identities/accounts" on page 73.

Function key line

The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on page 89 for a complete list. The factory defaults are:

Directory. See "Directory" on page 40.

Call lists. See "Call lists" on page 59.

Forwarding all calls (on/o). See "Call forwarding" on page 62 and 79.

Pressing this key will put the IP address of the phone on-screen. If another function is mapped onto the key or if the key has been replaced by

because of new status messages, IP address and URL can also be looked up in the settings menu: > 6 Information > 3 Help.

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D745 User Manual Getting to Know Your Phone

Displaying all currently available status messages. This key is available whenever a status message becomes newly available even when a dierent function is mapped onto the far-right function key underneath the display.

Press the key to display the status messages; press status message. When all messages have been deleted, the symbol will disappear from the function key line; the message in the status line will also disappear.

The function mapped onto the key is now available on this key again. If you have mapped the "Status messages" function onto the key, the key will remain blank until a new status message becomes available or until a reboot when all current status messages will be displayed anew.

to delete the highlighted

When the phone is active

The display will inform you of any activity the phone is engaged in (see Fig. 1 on page 26). This information is presented in the form of text or symbols or both.

Info/status bar. Name of current activity and time.

Context area

Depending on the activity, this area will contain symbols (incoming call ringing, outgoing call ringing, list entries, etc.) and text like the phone number calling, the extension number being called, conference partners, etc.

Function key line

Depending on the current activity of the phone, the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on page 89 for a list of available functions.

Settings

A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface.

Phone settings

Press to open the settings menu on the display. To open submenus and settings, press their

number on the alphanumeric keypad or scroll to the setting and press

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D745 User Manual Getting to Know Your Phone

Settings available in administrator mode

All settings of the phone menu and on the phone's web interface are accessible.

1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information

1 Date & Time 1 Call forwarding

1 Time zone 1 Forward all

US date format

24-hour clock

2 Forward

when busy

3 Forward

after timeout

4 Time 2 Outgoing calls 2 Edit user

5 Date 1 Auto dial 4 Logo user 2 User name

6 NTP server

2 Tone scheme

3 Ringer

4 Language

2 Auto redial

on busy

3 Number

guessing

4 Call

completion

5 Hide own

outgoing ID

1 Outgoing

identity

2 Reregister

user

3 Edit user 2 IPv6

1 IP Settings 1 Security 1 Status info

1 IPv4 1 User mode

2 Set keyboard

lock PIN

1 Hotdesking 2 Webserver 3 Webserver

1 Webserver

type

5 Logo all 3 Password

1 Webserver

type

2 User name

3 Password

6 Call voicemail 3 VLAN 2 Reboot

1 VLAN ID 3 Reset values

2 VLAN

Priority

4 Check for SW

update

5 Display 3 Incoming calls 3 Reset VLAN 5 Vision

1 Contrast

2 Contrast 2d

display

3 Font size 2d

display

4 Backlight on

activity

5 Backlight

when idle

6 Expansion

modules

1 Reject

anonymous

2 Call waiting

3 Auto answer

indication

4 WLAN

1 Scan WLAN

networks

2 Manual

setup

3 Switch o

WLAN

5 Ethernet

detection

6 802.1X

(3)

2 System info

3 Help

1 Appearance

2 Backlight on

activity

3 Backlight

when idle

4 Contrast

6 Fkeys

1 Feature keys

2-5 Line keys,

page 1 - 4

3 Keys on

SXM/UXM

7 Wireless techn

(1)

Only when expansion modules are connected to the phone.

(2)

Only if phone model has a built-in adapter for wireless technology.

(3)

Pressing this key will put the phone in user mode; many settings will not be

accessible (see next page). The administrator password will be needed to return the phone to admin mode.

NOTE: The factory default administrator password is 0000 (4 x zero). For security reasons, we recommend that you set your own administrator

(1)

(2)

password. Be sure to write it down and store it in a safe place because if it is lost or forgotten, you will not be able to return the phone from user to administrator mode and gain access to all phone settings.

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D745 User Manual Getting to Know Your Phone

Settings available in user mode

1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information

1 Date & Time 1 Call forwarding 1 Outgoing identity 1 Security 1 Status info

US date format

24-hour clock

3 Time

1 Forward all 2 Reregister user

2 Forward when

busy

3 Forward after

timeout

4 Date 2 Outgoing calls

2 Tone scheme 1 Auto dial

3 Ringer

4 Language

2 Auto redial on

busy

3 Number

guessing

5 Display 4 Call completion

1 Contrast

2 Contrast 2d

display

3 Font size 2d

display

4 Backlight on

activity

5 Backlight when

idle

5 Hide own

outgoing ID

3 Incoming calls

1 Reject

anonymous

2 Call waiting

3 Auto answer

indication

6 Expansion

modules

3 Call voicemail

1 Administrator

mode

(3)

2 Set keyboard

lock PIN

2 Reboot

3 Check for SW

update

2 System info

3 Help

1 Appearance

2 Backlight on

activity

3 Backlight when

idle

4 Contrast

6 Fkeys

(1)

Only when expansion modules are connected to the phone.

1 Feature keys

2-5 Line keys,

page 1 - 4

3 Keys on SXM/

(1)

UXM

7 Wireless techn

(2)

Only if phone model has a built-in adapter for wireless technology.

(3)

Pressing this key will put the phone in administrator mode. The

administrator password is needed to return the phone to admin mode.

NOTE: The factory default administrator password is 0000 (4 x zero). If it doesn't work, someone changed it. Please ask your administrator or your IP Service Provider.

Most of the individual settings are described elsewhere in this manual: See "Using the phone" on page 48 and "Customizing the phone settings" on page 73.

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D745 User Manual Getting to Know Your Phone

Display settings

Backlight and contrast on the displays of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the devices. The backlight when idle can be reduced to zero vertical bars.

NOTE: When the phone has been inactive for a speciﬁed number of seconds it will switch the backlight to idle mode. This setting is available only on the phone's web user interface, not on the phone itself. The phone setting is applied to all D7 extension modules connected to the phone, as well.

Adjusting backlight and contrast on the phone's displays

• Intensity of backlight. The setting adjusts the intensitiy of the backlight for both displays.

1. Press

2. Press 1 Preferences.

Fig. 1

3. Press 5 Display.

4. Press 4 Backlight on activity or 5 Backlight when idle (Fig. 2).

5. Press the right or left arrow on the navigation key or the function key underneath the right or left arrow in the function key line (Fig. 3 and 4) to increase (

) or decrease ( ) the backlight's

intensity.

6. When done, press

Fig. 2 Fig. 3 Fig. 4

to save and return to the Display menu (Fig. 2).

• Period of inactivity. The number of seconds after which the phone will switch from backlight on activity to idle backlight can be set on the phone's web interface only.

1. Open the phone's web interface (see "Opening the web interface" on page 36).

2. Click on Preferences (see "How the web interface works" on page 37).

3. Enter the number of seconds in the text ﬁeld of "Dim after (in seconds)" (in the General

Information section. The default is 20 seconds.

4. Click on "Apply" and "Save".

• Contrast. The contrast on the phone's main display and on the second display, i.e. the function- key screen, is adjusted separately.

1. Press

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D745 User Manual Getting to Know Your Phone

2. Press 1 Preferences (see Fig. 1 on page 31).

3. Press 5 Display.

4. Press 1 Contrast if you want to adjust the contrast of the main display (Fig. 5). Press 2

Contrast 2d Display if you want to adjust the contrast of the function key display (Fig. 6).

Fig. 5 Fig. 6

5. Press the right or left arrow on the navigation key or the function key underneath the right or

left arrow in the function key line to increase (

) or decrease ( ) the contrast.

6. When done, press

to save and return to the Display menu (Fig. 2).

Adjusting font size on the phone's function key display

The font size for the function key labels on the second display (function key screens) is adjustable.

1. Press

2. Press 1 Preferences (see Fig. 1 on page 31)

3. Press 5 Display.

4. Press 3 Font Size 2nd Display.

5. Use the alphanumeric keypad to enter the font size (Fig. 7). If you need to delete the character to the left of the cursor, press the function key underneath

6. Press

Fig. 7

to save the setting and to return to the Display menu (Fig. 2).

Adjusting display settings for connected D7s

The intensity of the displays' backlight and the font size of the function key labels is adjusted separately for the phone and the connected D7 expansion modules. Lowering backlight intensity lowers the energy consumption of the devices. You can also set how the labels of the keys are presented on the display, i.e., as lines or as tiles .

Note: The number of seconds after which the D7 expansion modules will switch from activity to idle backlight is the number set for the phone display's backlight (see "Adjusting backlight and contrast on the phone's displays" on page 31).

• Appearance. This setting determines whether the data is presented in tiles or lines. It is adjusted separately for each module, i.e, the ﬁrst D7 in the daisy-chain is listed as no. "1", the second one as no. "2", and the third one as no. "3". For more information on the module's display layout, refer to the user manual at http://wiki.snom.com/Snom_D7/Documentation.

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D745 User Manual Getting to Know Your Phone

1. Press .

2. Press 1 Preferences (see Fig. 1 on page 31).

3. Press 5 Display.

4. Press 6 Expansion Modules.

Fig. 8

5. Press 1 Appearance.

Fig. 9 Fig. 10 Fig. 11

6. Press 1, 2, or 3 to change and simultaneously save the display layout of the ﬁrst, second, or

third connected D7 expansion module, respectively, from lines to tiles and vice versa

(Fig. 10 and 11), or scroll to the respective setting and press

7. Press

to return to the Expansion modules menu (Fig. 9); press for approx. 3 seconds to

return to the idle screen.

• Font size. As of FW version 8.9.3, it is possible to adjust the font size for the connected expansion modules. The size is set separately for line and tile layout, and the respective setting is applied to all connected modules with line or tile layout, respectively.

1. Press

2. Press 1 Preferences (see Fig. 1 on page 31).

3. Press 5 Display.

4. Press 6 Expansion Modules.

5. Press 2 or 3 to select the font size setting for line or tile layout, respectively (Fig. 9).

6. Use the alphanumeric keypad to enter the font size (Fig. 12 and 13). Press the function key

underneath

7. Press

to delete the character to the left of the cursor.

to save the setting and to return to the Expansion modules menu (Fig. 9).

Fig. 12 Fig. 13

• Intensity of backlight. The setting is applied to all D7 expansion modules connected to the phone.

1. Press

2. Press 1 Preferences (see Fig. 1 on page 31).

3. Press 5 Display.

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D745 User Manual Getting to Know Your Phone

4. Press 6 Expansion Modules. Alternatively, scroll down to 6 Expansion Modules and press .

5. Press 4 Backlight on activity or 5 Backlight when idle (or 2 or 3, respectively, depending on

FW version), or use the up/down arrows

on the navigation key to scroll to the item.

6. Press the right or left arrow on the navigation key or the function key underneath the right or

left arrow in the function key line (see illustrations on page 31, Fig. 3 and 4) to increase ( or decrease (

) the backlight's intensity.

)

7. When done, press

to save and return to the Expansion modules menu (Fig. 9).

• Period of inactivity. The setting for the phone is also applied to all connected D7 modules. See "Adjusting backlight and contrast on the phone's displays" on page 31.

• Contrast. The setting is applied to all D7 expansion modules connected to the phone.

1. Press

2. Press 1 Preferences.

3. Press 5 Display (Fig. 8).

4. Press 6 Expansion Modules. Alternatively, scroll down to 6 Expansion Modules and press

5. Press 6 (or 4) Contrast or scroll down to it and press

(Fig. 11).

6. Press the right or left arrow on the navigation key or the function key underneath the right or

left arrow in the function key line to increase (

) or decrease ( ) the contrast (see illustration

on page 32, Fig. 5).

7. When done, press

to save and return to the Expansion modules menu (Fig. 9).

Page 35

D745 User Manual Getting to Know Your Phone

The phone's web interface

Opening the web interface: See page 36.

Firmware versions below 8.7.4

When the web interface is opened for the ﬁrst time upon initialization, you will see the Security page.

We urge you to set administrator and HTTP passwords to protect your phone from remote attacks. The default administrator password is 0000 (4 zeros); there is no default HTTP password. Please note:

- If you do not replace the default administrator password by an individual one, an unauthorized third party with access to the phone could set an administrator password unknown to you. In such a case, you would no longer be able to switch from user mode to administrator mode.

- If you do not set an HTTP password, you make it easier for experienced hackers to break into your system.

- If you set your own passwords, be sure to write them down and store them in a secure place.

Without the administrator password, you will not be able to return the phone and the web interface from user mode to administrator mode; many settings will be inaccessible.

Without HTTP password you cannot open the phone's web interface.

If you do not wish to set an HTTP password, you can turn o the reminder on the phone’s display until the next reboot or forever by clicking on the respective button. If you change your mind later, you can set a password on the phone’s web interface, Advanced Settings page > QoS Security tab > HTTP

Server section or turn o the warning later on the Advanced Settings page > QoS Security tab > Security section > "Ignore security advices".

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D745 User Manual Getting to Know Your Phone

Firmware versions 8.7.4 and higher

When you register the ﬁrst account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface > Advanced Settings page > QoS Security tab > HTTP

Server section.

Note:

- If you set your own passwords, be sure to write them down and store them in a secure place.

Without the administrator password, you will not be able to return the phone and the web interface from user mode to administrator mode; many settings will be inaccessible.

Without the HTTP password you cannot open the phone's web interface.

Opening the web interface

1. Look up the phone's IP address: Press

, if available, or > 6 Information > 2 System

Info or 3 Help.

2. Open a web browser on your PC. Enter the IP address, preceded by "http://" or "https://" in the address bar (for example: http://192.168.10.115) and press ENTER. The home screen opens:

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D745 User Manual Getting to Know Your Phone

How the web interface works

The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.

Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold. Only one tab can be active at a time.

Note: Any changes you make will not take eect until you click on "Apply". Changes will be lost if you open another page of the web interface or if you close the web interface without ﬁrst clicking on "Apply".

After you have clicked on "Apply", in some cases the "Save" button will appear at the top of the page. Click on "Save" to save the changes permanently. Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source.

To the right of each setting, there is a link symbolized by the question mark ?. Click on this link to open a wiki page with information on the setting (description, valid and default value, links to connected issues, etc.). Click on the return button of your browser to return to the phone's web interface.

Note: You may have to enter your HTTP password to return to the phone's web interface.

Web settings overriding manual phone settings

In some cases settings activated on the web interface override manual settings on the phone. If a setting you have made on the phone does not appear to take eect, look for a conﬂicting setting on the web interface or check with your administrator.

Page 38

D745 User Manual Getting to Know Your Phone

User mode/administrator mode

Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modiﬁed; in user mode, a number of settings are not accessible. The factory default is administrator mode.

When the phone is running in user mode, the administrator password is required to switch to administrator mode. The default administrator password is 0000 (4 x zero). We recommend that you change the password for security reasons.

Note: Do not forget to write the new password down and store it in a safe place; without it, a TFTP reset to factory values is necessary to return the phone to administrator mode.

If your phone is administered centrally, user mode may be the rule. Please check with your administrator.

User mode on the phone

The "Network" menu and various other settings are inaccessible in user mode. See "Settings" on page 28. To switch to admin mode, proceed as follow:

1. Press

2. Press 4 Maintenance.

3. Press 1 Security.

4. Press 1 Administrator Mode.

5. Enter the Admin Mode Password.

6. Press

7. Press

to save and return to Security menu.

for two seconds to return to the idle screen.

User mode on the web interface

Some windows like Preferences are available in user mode while many others, like the identities, are not. The menu item Advanced is available in user mode but the settings normally found on the Advanced Settings page are not. In user mode the two pages look like this:

Page 39

D745 User Manual Getting to Know Your Phone

Fig. 1 Fig. 2

To return the phone and its web interface to administrator mode, open the Advanced Settings page, enter the administrator password in Administrator Login and click on "Apply" (Fig. 2). The default password is 0000 (4 x zero). In administrator mode, the two pages look like this:

Fig. 3 Fig. 4

Page 40

D745 User Manual Directories

ferent entry in textﬁ eld of "Email" (S). No entry in text ﬁ elds of

Subentry 1

Master record (M) Subentry 2

Directories

External directories

Available if provided by your network, your VoIP provider, or another external source.

LDAP

Enter the necessary data received from your administrator, VoIP provider or other external source in the text ﬁelds of the phone‘s web interface > Advanced Settings page > Network tab > LDAP section and click on "Apply" and "Save".

LDAP search on the phone: Enter the ﬁrst letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. Press

Contacts

If you want to use an external contacts list, the Contact list and Contact list URI settings are mandatory. Publish presence is optional; when enabled, the phone sends out "PUBLISH" SIP messages with the phone's status, e.g. busy, etc.

to dial.

1. On the phone's web interface, Conﬁguration Identity # page, SIP tab, click on the radio button on of the Contact list entry.

2. Enter the URI received from your administrator, VoIP provider or other external source in the text ﬁeld of Contact list URI.

3. Optional: Click on the radio button on of the Publish presence setting.

4. Click on Apply and Save.

To dial a contact on the phone, enter the ﬁrst letter of the name you are searching for. Type more letters if the name shown isn‘t the right one, or scroll through the list. Press

to dial.

Page 48

D745 User Manual Using the Phone

Using the phone

This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

The caller information displayed on the screen is controlled by a setting on the phone‘s web interface. The default setting is "Name". You can change the setting at Preferences > General Information > "Number Display Style" by selecting a dierent option from the drop-down list.

Making calls

See "Entering numerals, letters, special characters, and symbols" on page 25 for information on input modes and entering letters, numerals, and special characters.

Selecting identity for current outgoing call

See "Identities/accounts" on page 73 on how to conﬁgure identities.

If more than one identity is shown on the display, the one with the black phone symbol arrow is the outgoing identity for the call and the number/name that will show on the callee’s phone. Use the up or down arrow on the navigation key to select another identity.

and the

Using dierent audio devices

Handset

• Pick up the handset, enter the phone number, and press

• enter the phone number and pick up the handset.

Headset

Press

Speakerphone

to activate headset mode, enter the phone number, and press .

Enter the phone number and press

Handset or headset and casing speaker

With dual audio mode activated, other persons present in the room are allowed to listen in to the third party over the phone's casing loudspeaker.

1. Use the method for handset or headset use to dial.

2. When the call has been established, press turn the speaker o.

or .

to enable the casing loudspeaker. Press

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Using dierent dialing methods

Auto dial

Note: The default setting is o. In admin mode, the setting can be enabled on the

Advanced Settings page, Behavior tab, Phone Behavior section, Auto Dial setting by selecting a time span in seconds from the drop-down menu.

When the setting is enabled, the phone will dial the number on the display when the speciﬁed number of seconds has elapsed since the last digit was typed.

Redialing

1. Press

2. Press

to show the last numbers dialed, with the very last number at the top.

to dial that number or use / to select a dierent number and then press .

Calling number from call history (missed, received, dialed calls)

1. Press

2. Use

3. Press

(dialed calls), (received calls), or (missed calls) to open the respective call list.

/ to select a call.

to dial the number.

Calling number from phone directory

1. Press

2. Use

3. Press

to open the phone's directory.

/ to select a name or enter the ﬁrst letter(s) of the name on the alphanumeric keypad.

to dial the number.

Calling number from external directory

1. Open the dial screen to get access to the external directory:

a. Lift the handset o the cradle or press the speakerphone key to open the dialing screen

(Fig. 1).

b. Press

to show the list of available directories and call lists.

c. Select the external directory, in our example LDAP (Fig. 2).

Fig. 1 Fig. 2

2. Use / to select a name or enter the ﬁrst letter(s) of the name on the alphanumeric keypad.

3. Press

to dial the number.

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Speed dialing

Setting speed dial numbers: See "Speed dial" on page 84. Mapping a speed dial number onto one of the freely programmable function keys: See "Conﬁguring the function keys", "Example 3, Speed dialing" on page 71.

• Speed dial number on speed dial list

1. Enter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish

to dial.

2. Press

to dial.

• Speed dial number mapped onto freely programmable function key 1-12: Press the key.

Calling emergency numbers

Numbers speciﬁed as emergency numbers can be dialled even when the keyboard is locked. See "Emergency numbers" on page 79 on how to set emergency numbers. Several numbers (911, 112, 110, 999) have been preconﬁgured.

• On an unlocked keyboard: Enter the number and press

to dial.

• On a locked keyboard: Enter the number. The phone dials the number as soon as you have entered all the digits of one of the programmed emergency numbers.

Call completion

Note: This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "o".

Changing the setting to turn on call completion : See "Call completion" on page 81.

When call completion is enabled, the symbol dial a number (Fig. 1). Press the key underneath

Fig. 1 Fig. 2 Fig. 3

to turn o call completion for this call (Fig. 2).

if you wish to dial another number while waiting for call completion (Fig. 2).

• Press /

• Press

will appear in the function key line whenever you

to activate call completion for this call.

You can now hang up the handset to return to the idle screen (Fig. 3); use handset, headset, or speakerphone to dial another number (Fig. 4); receive calls etc. Call completion will not interfere with the normal operation of your phone.

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D745 User Manual Using the Phone

Fig. 4

When the number becomes available, you will see it announced on the display (Fig. 5) and hear a double beep if you are in a call.

Fig. 5

to dial.

to turn o call completion for this call.

• Press /

• Press

Number guessing (auto completion)

Note: The default setting for Number guessing is "o". To be able to use it, open the phone's web interface to the Advanced Settings page > Behavior tab > Phone Behavior section, change the setting to "on", and enter the minimum number of characters that must be entered before number guessing will start.

When number guessing is enabled, the phone will propose numbers containing the typed string from the numbers saved on its call lists and in the directory as soon as you have typed the minimum

number of digits. If and when the desired number is on the display, press

to dial.

In the following example, the minimum number of characters is four:

Accepting calls

Using dierent audio devices

Handset: Pick up the handset.

Headset: Press

key.

Speakerphone: Press

. If the phone is already in headset mode, you can also press the blinking line

or or the blinking line key.

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Automatically accepting calls

The default is "o". Turning the function on: On the phone's web interface > Conﬁguration Identity # > SIP tab > "Auto answer": Click on the radio button on.

With this setting, your phone will automatically accept incoming calls when it is idle:

• If your are using Firmware version 8.7.2 and higher, calls will be accepted on speakerphone; press the headset key

if you want them to go to the headset.

• Firmware version 8.7.1 and lower: Open the phone's web interface to the Preferences page > Auto Answer section > "Type of Answering" and select Handsfree (speakerphone) or Headset from the drop-down menu.

If you want to be alerted acoustically by a single long beep, whenever the phone accepts an incoming call, you need to change another default setting on the phones's web interface from o to on: Preferences > Auto Answer > "Auto Answer Indication".

Call pick-up from another extension

You can pick up calls ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are as follows:

◦ It must be supported by the PBX.

◦ The extensions whose calls you want to pick up on your own extension must permit this

function. It is possible but not required to restrict the permission for monitoring to certain users or groups of users.

Settings: See "Conﬁguring the function keys", "Example 1, Extension monitoring and call pickup" on page 69.

◦ Each extension to be monitored must be programmed onto one of the freely programmable

function keys with LEDs on the phone or a connected D7 Expansion Module. See chapter "Conﬁguring the function keys", "Example 1, Extension monitoring and call pick-up" on page 69 and "Example 2, Extension monitoring and call pick-up on D7 expansion module" on page

70.

◦ If you want to see who is calling or connected to any of your monitored extensions, you need

to enable the function "Go to call monitor on activity": Phone's web interface > Advanced Settings page > Behavior tab > "Go to call-monitor on activity:" on.

When these prerequisites are met, the status of the monitored extension is indicated by the LED of the function key:

◦ Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;

◦ LED glowing steadily: The monitored extension is busy (in call, dialing, etc.);

and by the idle display showing the call-monitor state:

Fig. 1 Fig. 2

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- When your phone is idle, any ongoing activity on all extensions monitored by your phone will be shown on the display. In the above examples, extension 7899 is a monitored extension. "157  7899" (Fig. 1) indicates that extension 157 is calling extension 7899; "157 7899" (Fig. 2) indicates that 7899 is connected to 157 and that 157 is the caller, 7899 the callee.

- Press

to close the Calls screen and return to the idle screen.

Call waiting

When you are in a call, another call coming in will be announced visually by the ﬂashing call LED and by the symbol

by a double beep. If you want to switch to visual or acoustic announcement only or turn call waiting o completely, see "Call waiting" on page 82.

Fig. 1 Fig. 2 Fig. 3

Fig. 4 Fig. 5

When a call is waiting, you have the following options:

appearing in the function key line (Fig. 1); it will also be announced acoustically

• Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling (Fig. 3). This option is available only when there is a free line key available at the time the call comes in.

• Press the function key underneath

(Fig. 1) to put the Call waiting screen on the display

(Fig. 2); you will see the caller ID on-screen if it is being transmitted.

◦ Press

Note: Pressing

to reject the call waiting. The caller will hear the busy signal.

to accept the second call and put your current call on hold.

to return to the Connected screen with your current connection.

and will aect the call shown on the display, i.e., your current

connection in Fig. 1 and 3 or the call waiting in Fig. 2, 4, and 5.

◦ If there is more than one call waiting (Fig. 4 and 5), press the keys

and

respectively, to bring them on-screen and to return to the connected call.

• If you do not wish to accept the waiting call, you can:

◦ ignore the announcement. If you have set call forwarding when busy, the call will be

transferred to that phone.

◦ reject the incoming call by putting the Call waiting screen on the display and pressing

The caller hears the busy signal. Pressing

for three seconds will also put the caller on the

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"Deny" list of the phone's directory. Future calls from this number will not ring on the phone; the caller hears the busy signal. For more information on the "Deny" list and how to remove entries from it, see "Contact Types" on page 41.

Active calls

Hold

One call on hold

Press

to put the ongoing call on hold. Held calls are indicated threefold:

◦ By the text on the display.

◦ By the slowly blinking line key.

◦ By the slowly blinking call indication LED.

You can now:

◦ transfer the held call blindly or with prior announcement - see

"Transferring calls" on page 56.

◦ receive and make calls and put other calls on hold.

Pick up the held call by pressing its line key or by pressing

again. If the other party hangs up

while on hold, the call is terminated on your phone as well and the LED indicators are turned o.

Holding multiple calls

If you are in a call with one party and have one or more calls on hold or if there is more than one call on hold, the symbol

is available in the function key line. You can switch back and forth between the active call and any call on hold. Up to 12 simultaneous calls are possible, if supported by the PBX.

• In Fig. 1 and 2 the phone is in one active call with a second call on hold. Press the function key

underneath

to show the call not currently on screen.

• In Fig. 3, 4, and 5 there is one active call, and two calls are on hold. Press the function key

underneath

Fig. 1 Fig. 2

to show the calls not currently on screen, one after the other.

Active call indicated by the symbol by the phone number of the other party (Fig. 1).

Held call indicated by the symbol

by the phone number of the party on hold (Fig. 2, 3, 4, and 5).

, followed

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D745 User Manual Using the Phone

Fig. 3 Fig. 4 Fig. 5

• When the connected call is on-screen, you can transfer it to a third party or terminate it by

pressing

• When a held call is on-screen, press

to connect to it and put the currently connected call on

hold.

Conference

The maximum number of participants is three.

Initiating a conference

1. Call the ﬁrst intended participant and put him or her on hold.

2. Call the second intended participant and put him or her on hold.

Fig. 1

3. Press

to start the conference.

Conference screen navigation

Your input on the phone's keys will aect the caller/callee(s) or the entire conference shown in the contact area of the display.

Example: A conference with three participants, including yourself. After you have pressed

(Fig. 1) to start the conference, the names, if available, or phone numbers of the other participants are shown on-screen (Fig. 2 - 4).

Fig. 2 Fig. 3 Fig. 4

• Selecting individual participants. Press the up or down arrows / on the navigation key to

select one of the participants or the conference. The selected item is indicated by the arrow preceding the symbol indicating the conference or one of the participants, respectively:

Conference

157

7899

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• Talking to one participant in private. With one of the participants on-screen selected by the

preceding arrow

(Fig. 3 and 4), press to converse with that participant in private and to put the

other party on hold.

To restart the conference, press

to put the connected party on hold again, then press

• Putting one participant on hold. With one of the participants on-screen selected by the preceding

arrow

(Fig. 3 and 4), press to put this party on hold and to converse with the other party in

private.

To restart the conference, press

to put the connected party on hold again, then press .

• To terminate the conference and the connections to both parties, select the conference (Fig. 2) and

press

Transferring calls

You can transfer connected calls as well as calls ringing on your phone.

• When you have a call on the line, there are two ways to transfer it to a third party:

◦ Announcing the call to the third party ﬁrst, to make sure the call is welcome and will be

accepted: Attended transfer;

◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the

third party is available and/or picking up the call.

• When a call is ringing on your phone, you can transfer it to a third party without answering it ﬁrst

(blind transfer only).

Attended transfer

1. Put the call on hold.

2. Dial the number you want to transfer the call to and announce the call (Fig. 1).

3. If the third party wants to accept the call, press

Fig. 1 Fig. 2 Fig. 3

NOTE: If there is more than one call on hold and the call you want to transfer is not on-screen, press

(Fig. 4) to put it on-screen (Fig. 5 and 6).

Fig. 4 Fig. 5 Fig. 6

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D745 User Manual Using the Phone

4. With the Transfer Party screen on the display (Fig. 2 or, if more than one call is on hold, Fig. 5 or

6), press

. You will brieﬂy see the "disconnected" screen. If there's another call on hold, you will

then see the holding screen (Fig. 7).

Fig. 7

Blind transfer

• Blind transfer of active call

1. With a call on the line (Fig. 1), press

or the function key underneath

screen will appear (Fig. 2).

Fig. 1 Fig. 2 Fig. 3

. The dial

Fig. 4 Fig. 5 Fig. 6

To transfer your active call while a call is waiting (Fig. 4), as indicated by the symbol the lower right corner, also press . The "Transfer party" screen appears on the display (Fig. 5). Pressing any number key will open the dial screen (Fig. 6).

Note: If you want to transfer the call waiting, see "Blind transfer of call waiting", below.

2. Dial the number of the third party to whom you intend to transfer the call or press the function key underneath

to select a number from one of the available directories and call lists

(Fig. 2 and 6).

3. Press

. The transferred call is brieﬂy indicated as "disconnected" (Fig. 3) before the ringing

call is shown on the display.

• Blind transfer of ringing call

1. With a call ringing (Fig. 1), press

or the function key underneath

Fig. 1 Fig. 2

2. Dial the number of the third party you intend to transfer the call to (Fig. 2).

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D745 User Manual Using the Phone

3. Press .

• Blind transfer of call waiting

For more information on call waiting, see .

1. If you are in a call and want to transfer a call waiting (Fig. 1), press waiting on-screen (Fig. 2).

NOTE: Your active call will remain active while you are transferring the ringing call.

Fig. 1 Fig. 2 Fig. 3

2. Press .

3. Dial the number of the third party you intend to transfer the call to (Fig. 3).

4. Press

Terminating calls

• When using the handset: Place the handset in the cradle or press .

to put the call

• When using speakerphone or a headset: Press

Missed Calls

Missed calls are indicated by the call LED (steady light) and by the text "Missed:" and the number of missed calls in the status line (Fig. 1) and/or on the Status info screen (Fig. 2 or 3, respectively, depending on whether or not there are other status messages).

Note: If there are status messages with a higher priority, the status line will show the message with the highest priority.

Fig. 1 Fig. 2 Fig. 3

• To view your missed calls, press the right arrow on the navigation key or the function key underneath

• Turning o the missed call indications (LED and "Missed" message). Use one of the following methods:

. To view details of the calls on the list, see "Call lists", next page.

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D745 User Manual Using the Phone

◦ View the list of missed calls.

◦ Via the Status info screen.

1. Press

, if available (Fig. 1), or open the Settings menu > 6 Information > 1

Status Info to view the status info messages.

2. Press the function key underneath

to delete the "Missed" message line (Fig. 2). If there are other status info messages, you may need to use the up/down arrows on the navigation key to select the "Missed" message line (Fig. 3).

Note: This will only remove the status message "missed" and turn o the LED. The missed calls lists will not be deleted.

Call lists

Three call lists of missed, dialed, and received calls are stored on the phone. They contain the number, time and date, and duration of the calls. If the memory allotted to storing the call lists is full, the oldest ones will be overwritten.

1. Press

2. To view the list of missed, received, or dialed calls, press its number (Fig. 1 - 3).

NOTE: If keys to view the lists (default setting):

to open Call history.

has been replaced with another function, you can also use the following

- Missed calls: Press the right arrow

- Received calls: Press the left arrow

- Dialed calls: Press

on the navigation key.

3. On each list, the latest call is at the top of the list (Fig. 4 - 6). Scroll through the list with the up/ down arrows

Fig. 1 Fig. 2 Fig. 3

Fig. 4 Fig. 5 Fig. 6

/ on the navigation key.

Fig. 7 Fig. 8 Fig. 9

◦ Press to dial the number of the selected call indicated by the arrow preceding the call.

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◦ Press

to delete the selected call indicated by the arrow preceding it.

to delete the entire list.

to return to idle screen.

to show the call details of the selected call.

- Missed calls: To, from, time (and date if not today), total number of missed calls from caller.

- Received and dialed calls: To, from, time (and date if not today), duration of call.

◦ When viewing the Details of a call (Fig. 7 - 9):

- Press

to edit.

to add the caller/callee to the phone's directory. See "Editing existing entry"

on page 43 for information on adding a name and other data to the new directory entry.

- Press

to delete the call.

Rejecting or redirecting incoming calls

This includes manual and automatic rejection and redirection and automatic rejection of anonymous calls.

Manually

If you do not wish to pick up a ringing call, you have three options: Letting the call ring and not picking it up, rejecting it manually, or transferring it manually to a third party.

• Rejecting a ringing call manually.

◦ Press

. The caller will hear the busy signal.

for two seconds to reject the call and additionally place the caller on the "Deny" list of the phone's directory so that calls from that number will never ring on your phone; the caller will always hear the busy signal. For more information on the "Deny" list and how to edit or remove entries from it, see "Contact Types" on page 41.

• Transferring the ringing call to another phone (blind transfer).

1. Press

2. Enter the number you want to transfer the incoming call to.

3. Press

to complete the transfer. The incoming call will continue ringing at that number.

Automatically

There are four options for rejecting incoming calls automatically or to have them forwarded automatically, either always or under certain conditions:

• Deny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the busy signal. For further information, see "Contact Types" on page 41.

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D745 User Manual Using the Phone

• DND - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when busy; if there is no setting for call forwarding, callers will hear the busy signal.

Exception: Phone numbers designated VIP in your phone's directory will ring on your phone even when DND is on.

1. Press

2. Press

to activate DND.

again to deactive DND.

• Call forwarding. For further information, see "Call forwarding" on page 62 and 79.

• Rejecting anonymous calls: See next section.

Rejecting anonymous calls

With this setting you can have your phone reject calls from phones that are blocking or not transmitting their numbers.

Please note: Calls from analog phone connections without caller ID will, most likely, be received as anonymous calls. They will be rejected when you turn this function on.

Activating rejection of anonymous calls

1. Press

2. Press 2 Call Features.

3. Press 3 Incoming Calls. The empty box that the function is inactive.

of the setting "Reject anonymous" (Fig. 1) indicates

4. Press 1 to activate the function. When it is activated, i.e., anonymous callers are being rejected, the box is checked

Fig. 1 Fig. 2

(Fig. 2).

5. Press for two seconds to return to the idle screen.

Deactivating rejection of anonymous calls

1. Press

2. Press 2 Call Features.

3. Press 3 Incoming Calls. The box with the checkmark

of the setting "Reject anonymous" (Fig. 2)

indicates that the function is active.

4. Press 1 to deactivate the function. The checkmark is removed from the box

, indicating that the

function is now inactive (Fig. 1).

5. Press

for two seconds to return to the idle screen.

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Call forwarding

The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding" on page 79.

NOTE: Call forwarding is set for each conﬁgured identity separately. When the setting is done on the phone, it applies to the identity selected as outgoing identity.

Forward All: Forwarding all incoming calls to the number of the phone, extension, or mailbox speciﬁed as this function’s target.

Forwarding all calls is o All incoming calls are forwarded

In the default setting, one of the symbols

is available in the function key line and can be used to turn forwarding of all calls on and o, respectively, by pressing the function key underneath the symbol, but you can also map the function onto another function key or use the settings menu as shown in the table below.

Forward when Busy: Forwarding calls ringing while the phone is busy to the number of the phone, extension, or mailbox speciﬁed as this function’s target.

Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds speciﬁed in the setting "Call forwarding time". If the call is not accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox speciﬁed as this function’s target.

Making/changing the settings on the phone and turning on call forwarding

Forward all Forward when busy Forward after timeout

Press Press

Press

Press Press

Type phone number phone number phone number Press

2 Call Features

1 Call Forwarding 1 Forward All

2 Target when forwarding

2 Call Features

1 Call Forwarding 2 Forward when Busy

2 Target when forwarding

2 Call Features

1 Call Forwarding 3 Forward after Timeout

2 Target when forwarding

Press

3 Call Forwarding time Type number of seconds Press

Press

1 Activate 1 Activate 1 Activate

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The setting will change to "1 Activate", indicating that call forwarding is now active. Press for two seconds to return to the idle screen.

The status line and the status info screen will indicate that call forwarding is turned on and the number incoming calls will be forwarded to.

Fig. 1 Fig. 2 Fig. 3

Note: Call forwarding is indicated in the status line, which can display only one message at a time; forwarding of all calls (Fig. 1) is also indicated by the symbols on the display.

When "Forward when busy" (Fig. 2) and "Forward after timeout" (Fig. 3) are both activated, "Forward when busy" is shown in the status line. If there are other status messages with a higher priority than call forwarding (e.g., ﬁrmware update available, reboot required, etc.), they will take precedence over the call forwarding indication.

Press

to show the Status info screen (Fig. 4) with all current status messages, including call forwarding. When the symbol is not available on the display, you can access Status info from the Settings menu:

1. Press

2. Press 6 Information.

3. Press 1 Status info.

Fig. 4

Turning o call forwarding

Forward all Forward when busy Forward after timeout

Press Press

Press

2 Call Features 1 Call Forwarding

1 Forward All

1 Activate

2 Call Features 1 Call Forwarding 2 Forward when Busy

1 Activate

2 Call Features

1 Call Forwarding 3 Forward after Timeout

1 Activate

The menu item changes to "1

Activate". Press for two seconds to return to the idle screen.

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Turning forwarding of all calls on/o with a function key

Turning call forwarding on

NOTE: Call forwarding is set for each conﬁgured identity separately. When the setting is done on the phone, it applies to the identity selected as outgoing identity.

1. Press

. The display will show the Target when Forwarding screen.

Note: If the function key

is not available when the display is in idle mode, you can make it available on the Function Keys page of the phone's web interface. For further information see "Conﬁguring the function keys", "Example 4, Changing setting of context-sensitive key" on page 72. Default settings: See "At a glance" on page 18.

2. If no forwarding number has been set or if it needs to be changed, make the necessary entries.

3. Press

. The symbol is now crossed o:

Turning call forwarding o

Press the function key underneath

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D745 User Manual Conﬁguring the Function Keys

Configuring the function keys

See page 36 on how to open the phone’s web interface. See 37 on the mechanics of navigating in the windows and changing the settings.

Any changes you make will not take eect until you press "Apply" and "Save". Changes will be lost if you open another page of the web interface without ﬁrst pressing "Apply"/"Save".

Function keys on Snom phones

Every phone has a limited number of hard keys. Phone users, however, have a myriad of dierent priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly. Snom has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.

There are four types of programmable function keys (see also "At a glance" on page 18):

• Context-sensitive, programmable function keys. For the default settings , see"At a glance" on page 66. You can select a dierent key event to be available on each respective key when the phone is in idle mode.

You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. Depending on the activity, dierent functions will be available.

See "Appendix 1 - Display Symbols and Icons" on page 66 for the lists of symbols and their description.

• Navigation, conﬁrmation, and cancel keys. For the default settings, see "At a glance" on page

18. You can select a dierent key event to be available on each respective key when the phone is in idle mode.

You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

• Dedicated, customizable function keys. The default setting is the respective key event printed onto the key. Other key events and a selected number of other functionalities can be programmed onto them.

• Freely programmable function keys on the phone and on connected expansion modules. All available functionalities, including key events, can be programmed onto them.

When an expansion module is connected to the phone, its function keys are added to the Function Keys page of the web user interface of the phone (see "Function key page of phone's web interface" on page 23, Fig. 4 and 5).

Note: For information on connecting the D7 expansion module, please refer to the user manual at http://wiki.snom.com/Snom_D7/Documentation. The user manual also contains speciﬁc information on the D7's conﬁguration.

The settings of the function keys on the expansion modules are stored on the phone and, unless deleted prior to the module's disconnection, remain available to be used when the same or any

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D745 User Manual Conﬁguring the Function Keys

other module of the same type is connected to the phone. They are not visible on the function keys page when no expansion module is connected.

◦ Context

This setting speciﬁes which conﬁgured identity will be used when executing the functionality of the key. You may want to use this feature when you have accounts with dierent providers or when you wish to present dierent identities to certain destinations.

For example: If you have programmed key P2 to speed dial a speciﬁc number and you want to use conﬁgured identity 2 to call that number, select conﬁgured identity 2 from the drop-down menu of P2's "Context". When you speed dial the number by pressing key P2, identity 2 will be used as the outgoing identity.

The default setting is "Active", which means that the identity selected as the phone's outgoing identity at any given time will be used.

◦ Type

Select the type of functionality from the drop-down list. See "Appendix 4 - Programmable Functions" on page 94 for more information. If you select "Key Event", a drop-down list with the available key events will replace the text ﬁeld under "Number". The default setting is "line".

◦ Number

Enter one phone number or value for the function or, if the function is key event, select an event from the drop-down list. Enter phone numbers exactly the way they need to be dialed, i.e, type the number without spaces or punctuation marks between the digits. For example, a number with an area code that might conventionally be notated as (916) 555-1234 should be entered as 9165551234.

◦ Short Text

Optional: Enter a name or other descriptive text in the text ﬁeld. This is the data displayed on the key's label area on the phone's function key screen and on the D7's display, respectively. If you leave the ﬁeld blank, the number will be displayed in the key label area.

Programming the function keys

The freely programmable function keys on the phone and on all connected expansion modules can be mapped on the phone and on the phone's web interface. We recommend using the web interface which is faster and more comfortable.

Settings on the phone

On the phone, a limited number of functionalities is available.

1. Press

2. Select 2, 3, 4, or 5 to select Line keys page 1, 2, 3, or 4, respectively, by pressing the

corresponding menu number or by scrolling to the respective line keys page and pressing

2).

3. Select a key by typing its menu number on the keypad or by scrolling to it and pressing

4. Select the functionality by typing its menu number on the keypad or by scrolling to it and pressing

> 1 Preferences > 6 Fkeys (Fig. 1).

(Fig.

(Fig. 3).

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(Fig. 4).

5. The information you will then be prompted to enter depends on the selected functionality. Enter it

and press

(Fig. 5).

6. You will then be prompted to enter a Short Text. This is the label that will be displayed on the

function key screen. Enter the text and press

(Fig. 6). If you do not enter a text, the label area

will display the Number.

Fig. 1 Fig. 2 Fig. 3

Fig. 4 Fig. 5 Fig. 6

Example setting: Page 1, key 1, functionality on key: extension, extension number: 7899, label text: Marketing

Fig. 7

Settings on the web interface

1. On the phone's web interface, click on Function Keys in the menu on the left.

2. Under Context of the key, select "Active" or one of the conﬁgured identities from the drop-down list.

3. Under Type of the key, select the functionality from the drop-down list.

4. Depending on the selected functionality, there will be a text ﬁeld or a drop-down menu in the Number column. Enter the number or select an item from the list.

5. Optional: In the Short Text text ﬁeld of the key, enter a name or descriptive text. This is the text that will be displayed in the key's label area on the phone's function key screen or on the D7's display. If the text ﬁeld is empty, the label area will display the number.

6. Click on Apply and Save.

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Selected examples for function key programming

This chapter will show you a few examples for customizing function key settings to your needs and preferences, using the phone's web interface:

• First example: Extension monitoring and call pickup via one of the phone's freely programmable and self-labeling function keys with LED

• Second example: Extension monitoring and call pickup via a function key on the D7 expansion module

• Third example: Speed dialing with a freely programmable function key with LED

• Fourth example: Changing setting of context-sensitive key

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Example 1, Extension monitoring and call pick-up

This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are:

◦ It must be supported by the PBX.

◦ The extensions must permit this function. Setting: Phone's web interface > Conﬁguration

Identity (1-12) > SIP tab > "Allow incoming extension monitoring". The default is on.

◦ Restricting permission to groups of users by setting an ID: Phone's web interface >

Conﬁguration Identity (1-12) > SIP tab > "Extension monitoring group ID": Enter an ID (any character string) into the textﬁeld.

Note: The ﬁrst character of the ID must not be a '{' curly brace.

◦ The extension to be monitored must be programmed onto one of the freely programmable

function keys with LEDs. In our example we are monitoring extension 7899 on key P1.

1. On the phone's web interface, click on Function Keys in the menu on the left.

2. Under Context of P1, select "Active" or one of the conﬁgured identities from the drop-down list.

3. Under Type of P1, select "Extension" from the drop-down list.

4. In the Number text ﬁeld of P1, enter the phone number whose calls you want to pick up. In our example it is 7899.

5. Optional: In the Short Text text ﬁeld of P1, enter a name or descriptive text. In our example, it is "Tom". If the text ﬁeld is empty, the label area will display the number.

6. Click on Apply and Save.

For an example of the extension setting on the phone, see the example setting on page 69, Fig. 1-7.

The LED of key P1 on the phone will now ﬂash red quickly when a call is ringing on 7899 but only if page 1 is on-screen. If the call is not answered, you can pick it up by pressing key P1. When 7899 is engaged in a call, the key will glow red steadily.

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Example 2, Extension monitoring and call pick-up on D7 expansion module

• All functions available on the freely programmable LED function keys of the phone are available on the connected D7.

• The prerequisites are the same as those for the LED function keys on the phone. See "Example 1, Extension monitoring and call pick-up" on page 70.

• For information on how to connect the D7 to the phone, as well as on D7 function key and display layout and settings, please see the D7 User Manual at http://wiki.snom.com/Snom_D7/

Documentation.

1. On the phone's web interface, click on Function Keys in the menu on the left.

2. Under Context of the key on the expandion module, select "Active" or one of the conﬁgured identities from the drop-down list.

3. Under Type, select "Extension" from the drop-down list.

4. In the Number text ﬁeld, enter the phone number whose calls you want to pick up. In our example it is extension 157 on key 1 and extension 167 on key 10 (the left and right top keys on the D7).

5. Optional: In the Short Text text ﬁeld, enter a name or descriptive text. If you leave the ﬁeld blank, the number will be displayed in the key's label area on the D7's display.

6. Click on Apply and Save.

The LED of the key on the D7 will now ﬂash red quickly when a call is ringing on the extension. If the call is not answered, you can pick it up by pressing the key. When the extension is engaged in a call, the key will glow red steadily.

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Example 3, Speed dialing

Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module. In our example, key P4 on page 1 of the function keys will be used to speed dial the number 6175550704.

1. On the phone's web interface, click on Function Keys in the menu on the left.

2. Under Context of P4, select "Active" or one of the conﬁgured identities from the drop-down list.

3. Under Type of P4, select "Speed Dial" from the drop-down list.

4. In the Number text ﬁeld of P4, enter the phone number that you want to be able to speed dial. In our example it is phone number 555-0704 in area code 617.

Type each phone number with any necessary area code and/or country code etc. without spaces, hyphens, etc. Example: In conventional notation you might write the number as (917) 555-0184. Type 6175550704 into the text ﬁeld.

5. Optional: In the Short Text text ﬁeld, enter a name or other descriptive text. If the text ﬁeld is empty, the label area will display the number.

6. Click on Apply and Save.

You can now speed dial the number 6175550704 by pressing key P4 on the phone.

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Example 4, Changing setting of context-sensitive key

You can select a dierent key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. In the following example, the setting of the left key will be changed from Directory to LDAP Directory.

1. On the phone's web interface, click on Function Keys in the menu on the left.

2. Click on the drop-down list of the left key under the display.

3. Select "LDAP Directory" from the drop-down list.

4. Click on Apply and Save.

By pressing the context-sensitive function key you now have direct access to your LDAP directory, if available and the settings are provided on the phone's Advanced Settings page > Network tab > LDAP section.

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Customizing the phone settings

See "The phone's web interface" on page 35 on how to open the phone’s web interface, how the web interface works, and how to change the settings. See "User mode/administrator mode" on page 38 on the dierence between administrator and user mode.

If you have access to administrator mode, but do not consider yourself to be an expert on SIP and SIP phones, we recommend that you do not change any of the technical settings since this may adversely aect the phone’s performance or put it out of order altogether.

If you want more information on a web interface setting, click on the radio button with the question mark

information about that particular item.

On customizing the function key settings, see the chapter "Conﬁguring the function keys" on page

65.

that you see to the right of each item. It links to a page on Snom’s Wiki with detailed

Note: Any changes you make on the web interface will not take eect until you click on "Apply" and "Save". Changes will be lost if you open another page or tab of the web interface or if you close the web interface without ﬁrst clicking on "Apply" and "Save".

Identities/accounts

The phone supports up to four accounts or "phone numbers" with one or more providers or within an oce or organization network. On Snom phones these accounts or phone numbers are called "identities".

Note: If your phone is part of an oce network, you may need to contact your administrator to conﬁgure new or change existing identities, as this can only be done when the phone is running in administrator mode and when the PBX settings allow it.

See "Initializing and registering the phone" on page 14 for more information on required input data.

Conﬁguring and editing identity/account

In admin mode only.

On the phone

Press account and registrar. If you want or need to enter more data, use > 3 Identity > 3 Edit User > 2 Edit User > select a free identity with or its number in the menu. Available menu items:

1 Active [Yes] 2 Displayname

3 Account

4 Password

> 3 Identity > 3 Edit User > 1 Hotdesking > select a free identity with and enter

5 Registrar

6 Outbound Proxy 7 Authentication User Name 8 Mailbox

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On the web interface

Open the web interface and click on an identity in the menu on the left. The conﬁguration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab; the font weight of the tab on the active page is bold.

1. Login tab. Enter the information received from your provider or your administrator in the appropriate ﬁelds.

◦ Display name

The display name is optional and freely selectable. It will be sent to any parties you call unless you hide your identity (see "Hiding my caller ID" on page 82). If you do not enter a display name, the data in the "Account" text ﬁeld will be shown on your display and sent to any parties you call unless you hide your identity.

◦ Display text for idle screen

Any text you enter in in this text ﬁeld will be shown - instead of your display name or account on your display only. It will not be sent to any parties you call.

◦ Ringtones

The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types. It is also possible to download a custom melody and to turn o the ringer by selecting "Silent".

See "Assigning ringtones" on page 75.

2. SIP settings. Click on the SIP tab to bring the page to the front. It contains a number of technical settings and textﬁelds for entering URIs/URLs to various servers (for music-on-hold, for example), as well as some behavior settings. These are:

◦ Automatic acceptance of incoming calls: Auto Answer. The default setting is "o".

Acoustic alert (one short beep) when the phone accepts a call automatically: Preferences > Auto Answer > Auto Answer Indication. The default setting is "o".

◦ Contact List. A contact list must be available on a server. Click "on" and enter the Contact List

URI .

◦ Identity can receive calls. The default setting is "on". The default setting is "on". If you want to

be able to use the identity for outgoing calls but do not wish other phones to be able to call the identity, turn the setting o.

◦ Allow incoming extension monitoring. If you do not want other phones to be able to monitor

the activity on your phone, turn the setting o.

You can also allow only certain phones to monitor and pick up your calls. In this case, select the "On" setting and enter a password into the next ﬁeld of the next setting, "Extension monitoring group ID" . The password cannot start with a "{" bracket.

Any phone allowed to monitor and pick up your calls must also use the same password in this text ﬁeld.

Note: If you want the activity on the monitored phones to be displayed on your idle screen, enable the "Go to Call Monitor on Activity" on the Advanced Settings page > Behavior tab > Phone Behavior section.

3. If you have changed the account or the registrar, click on "Re-Register" and "Save". If you have made other changes, clicking on "Apply" and "Save" suces (see "How the web interface works" on page 37).

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Assigning ringtones

The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a distinctive ringer of their own.

Note: Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities. For example, if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group "Colleagues", the phone will play Ringer 2 when a contact from the "Colleagues" group calls that identity.

If your ringtones don’t seem to work as expected, contact your administrator. There may be an overriding setting on the PBX.

Assigning ringtones to contact type VIP and group types: See "Ringtones" on page 41.

Selecting identity ringtones:

• On the phone: 1 Preferences > 3 Ringer. If there is more than one conﬁgered identity on the phone, they are shown on the display.

◦ Select an identity with

◦ Selecting a dierent ringtone: Press

marked ringtone is played. Press currently selected identity and return to the identity screen.

• On the web interface (the ringtones will be played by the phone): Conﬁguration Identity (1-12) > Login.

◦ Click on "Play Ringer" to play the currently selected ringer.

◦ To change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you

have selected the custom melody, enter the URL to the data ﬁle in the text ﬁeld underneath. It must be a ﬁle of the type PCM 8 kHz 16 bit/sample (linear) mono WAV.

◦ Click on "Apply" and "Save".

/ and press to hear the current ringtone for that identity.

/ to navigate up and down the list of ringtones. The

to save the marked ringtone as the new ringtone for the

Date and time formats

Date and time formats can be set on the phone and on the web interface. The defaults are US time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, US date and time formats in Fig. 5 and 6.

Fig. 1 Fig. 2

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Fig. 3 Fig. 4

Fig. 5 Fig. 6

Date

• Phone settings.

1. Press

> 1 Preferences > 1 Date & Time (see Fig. 1, above).

2. In admin mode, press 2 (in user mode, press 1) to change U.S. date format from [On] to [O]

(Fig. 3). Alternative method: Scroll to "US date format" and press

3. Press

brieﬂy to return to the previous menu or for two seconds to return to the idle screen.

• Web interface settings.

1. Open the Preferences page > General Information section > US Date Format. The default is

"on".

- Select "on" to have the date shown on the phone's display in "mm/dd/yyyy" format.

- Select "o" to have the date shown on the phone's display in "dd.mm.yyyy" format.

US Date Format

Date Setting "On" Setting "O"

March 5, 2012 03/05/2012 05.03.2012 March 12, 2012 03/12/2012 12.03.2012 December 5, 2011 12/05/2011 05.12.2011 December 10, 2011 12/10/2011 10.12.2011

2. Click on "Apply" and "Save".

Time

The time setting aects phones and/or ﬁrmware versions with a digital clock only. If the phone has a clock face, changing the setting will not aect it.

• Phone settings.

1. Press

2. In admin mode, press 3 (in user mode, press 2) to change the 24-hour clock setting from [On]

to [O] (Fig. 5). Alternative method: Scroll to "24-hour clock" and press

> 1 Preferences > 1 Date & Time (see Fig. 1, above).

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3. Press brieﬂy to return to the previous menu or for two seconds to return to the idle screen.

• Web interface settings.

1. Open the Preferences page > General Information section > 24 Hour Clock. The default is

"on".

- Select "on" to have the time on the phone's display shown in 24-hour format, 00:01 to 24:00 .

- Select "o" to have the time on the phone's display shown in AM/PM format, 0:01AM to 12:00PM.

2. Click on "Apply" and "Save".

Time zone

Note: The time zone setting is accessible in admin mode only.

You can change the time and date settings manually in admin and user mode, but the settings will be overwritten at the next reboot of the phone: (

> 1 Preferences > 1

Date & Time > 4 Time (3 in user mode) > 5 Date (4 in user mode)

The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.

The list of time zones is arranged by the dierence in hours (+/-) to the UTC and, within each time zone, alphabetically by selected locations (country or country and city). Selecting and setting the time zone:

On the phone

1. Press > 1 Preferences > 1 Date & Time > 1 Time Zone.

Fig. 1 Fig. 2

◦ Press

to collapse the list to show only selected times zones and/or locations where the phone language is spoken. When the phone language is English, all time zones are shown (Fig. 1).

◦ When only selected time zones and/or locations are shown (Fig. 2), press

◦ Press

◦ Use

to fast-forward to the beginning of the next time zone, i.e., UTC +1, +2, etc.

to scroll.

to show all.

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D745 User Manual Customizing the Phone Settings

2. Press to save your selection

3. Press

brieﬂy to return to the previous menu or for two seconds to return to the idle screen.

On the web interface

1. Open the Advanced Settings page > Network tab > Time section > Timezone.

2. Select your timezone/country/city from the drop-down list.

3. Click on "Apply" and "Save".

Language settings of phone and web interface

The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only.

Phone language

Setting on the phone

1. Press

> 1 Preferences > 4 Language.

2. Use

3. Press

4. Press

Setting on the web interface

1. Open Preferences > General Information > Language.

2. Select the language from the drop-down list.

3. Click on "Apply" and "Save".

to scroll.

to save the selected language.

brieﬂy to return to the previous menu or for two seconds to return to the idle screen.

Web interface language

1. Open Preferences > General Information > Web interface language.

2. Select the language from the drop-down list.

3. Click on "Apply" and "Save".

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Dial tones

Dierent dial tones for dierent countries! Select yours on the phone or on the web interface.

Setting on the phone

1. Press > 1 Preferences > 2 Tone Scheme.

2. Use

3. Press

4. Press

to scroll.

to save the selected country.

brieﬂy to return to the previous menu or for two secondc to return to the idle screen.

Setting on the Web Interface

1. Open Preferences page > General Information section > Tone Scheme.

2. Select the country from the drop-down list.

3. Click on "Apply" and "Save".

Emergency numbers

These are numbers that can be dialed when the keyboard is locked. They must be set beforehand on the web interface. The numbers "911", "112", "110", and "999" are preset.

1. Open Preferences > Lock Keyboard section > Emergency Numbers (space separated).

2. Enter the emergency numbers in the text ﬁeld. Type each number without spaces between the digits, separate the individual numbers with one empty space between them.

Example: If you want to set the emergency phone number 911 and the phone numbers of your doctor (986543) and a friend (234578), the entry would look this: 911 986543 234578.

3. Click on "Apply" and "Save".

Call forwarding

This feature automatically redirects all or certain incoming calls to another phone or a mailbox. If you set call forwarding on the phone, the settings are applied to all conﬁgured identities on the phone. On the web interface, the settings are conﬁgured separately for each identity.

Always

All incoming calls are forwarded to the number of the phone, extension, or mailbox speciﬁed as this function's target.

When busy

Calls ringing while the phone is busy are forwarded to the number of the phone, extension, or mailbox speciﬁed as this function's target.

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After timeout

When a call starts ringing, the phone will wait for the number of seconds speciﬁed as "call forwarding time". If the call has not been accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox speciﬁed as this function's target

Conﬁguring the settings on the phone

See "Making/changing the settings on the phone and turning on call forwarding" on page 80 . The settings apply to all identies conﬁgured on the phone.

Conﬁguring the settings on the web interface

If your internet telephony provider or your PBX uses codes to turn functions on and o, refer to their manuals for the codes to enter in "On Code"/"O Code" text ﬁelds or ask your administrator.

Setting forwarding numbers

• Forwarding all incoming calls:

1. Open Conﬁguration Identity > Features tab > Call Forwarding > Always.

2. Type the phone number in the "Target" text ﬁeld. Type each number the way it needs to be

dialed by the phone, without spaces or punctuation between the digits.

3. Click on "Apply" and "Save".

• Forwarding incoming calls when the phone is busy:

1. Open Conﬁguration Identity > Features tab > Call Forwarding > Busy .

2. Type the phone number in the "Target" text ﬁeld. Type each number the way it needs to be

dialed by the phone, without spaces or punctuation between the digits.

3. Click on "Apply" and "Save".

• Forwarding incoming calls when they are not answered:

1. Open Conﬁguration Identity > Features tab > Call Forwarding > Timeout.

2. Type the number of seconds into the text ﬁeld of "Timeout (sec)". If an incoming call hasn't

been answered when the time has elapsed, the call will be forwarded to the phone number entered as target.

3. Type the phone number in the "Target" text ﬁeld. Type each number the way it needs to be

dialed by the phone, without spaces or punctuation between the digits.

4. Click on "Apply" and "Save".

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Turning call forwarding on

1. Web interface > Conﬁguration Identity > Features tab > Call Forwarding.

2. Click "On" after the forwarding event (Always, Busy, Timeout).

3. Click on "Apply" and "Save".

Turning call forwarding o

1. Web interface > Conﬁguration Identity > Features tab > Call Forwarding.

2. Click on "O" after the forwarding event (Always, Busy, Timeout).

3. Click on "Apply" and "Save".

Call completion

On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "o".

Note: This function must be supported by your VoIP provider and/or your PBX.

On the phone

Turning on call completion

1. Press

2. Press

Call Completion.

3. Press screen.

Turning o call completion

1. Press

2. Press

Call Completion.

> 2 Call Features > 2 Outgoing Calls > 4 Call Completion.

or scroll down to the setting and press to change it from o to on:

brieﬂy to return to the previous menu, press for two seconds to return to the idle

> 2 Call Features > 2 Outgoing Calls > 4 Call Completion.

or scroll down to the setting and press to change it from on to o:

3. Press screen.

brieﬂy to return to the previous menu, press for two seconds to return to the idle

On the web interface

Open the phone's web interface > Advanced Settings page > Behavior tab > Phone Behavior section > Call completion: Click the radio button on.

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Call waiting

Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 82 on how to use this feature. Available settings:

◦ On: Visual and acoustic announcement of calls waiting ◦ Visual only: Visual announcement of calls waiting in the status line ◦ Ringer: Acoustic announcement by double beeps ◦ O: No announcement; callers hear the busy signal

Starting with FW 8.7.5.9, call waiting can be set independently for each identity on the phone's web user interface. If you use the phone to change the setting, it will apply to the current outgoing identity.

Setting on the phone

1. Press > 2 Call Features > 3 Incoming Calls > 2 Call Waiting.

2. Select setting with .

3. Press

to save.

Setting on the web interface

1. In the menu on the left, click on the identity whose call waiting settings you want to change.

2. Click on the SIP tab. The setting Call Waiting Indication is the second to last on the page.

3. To turn call waiting o, select "o" from the drop-down menu. Select "visual only" or "ringer" if you want waiting calls announced only by the "phone ringing" symbol or by the double beep, respectively.

4. Click on "Apply" and "Save".

Hiding my caller ID

With this setting your phone number will not be transmitted to any phones you call. Please note that your call may not be accepted if the other phone is set to reject anonymous calls (see next item).

Setting on the phone

1. Press > 2 Call Features > 2 Outgoing Calls > 5 Hide own outgoing ID.

2. Press 5 Hide own outgoing ID.

or scroll down to the setting and press to change it from o to on:

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D745 User Manual Customizing the Phone Settings

3. Press brieﬂy to return to the previous menu, press for two seconds to return to the idle screen.

Setting on the web interface

1. Open Preferences page > Privacy Settings section > Suppress own number (CLIP/CLIR).

2. Select the radio button Hide.

3. Click on "Apply" and "Save".

Rejecting anonymous calls

With this setting you will not receive calls from phones whose number is not shown on your display. Anonymous callers will hear the busy signal.

Please note that calls from analog phone connections will, most likely, be received as anonymous calls. The default is o.

Setting on the phone

1. Press > 2 Call Features > 3 Incoming Calls > 1 Reject anonymous.

2. Press

3. Press screen.

or to change setting from o to on: 1 Reject anonymous.

brieﬂy to return to the previous menu, press for two seconds to return to the idle

Setting on the web interface

1. Open the Preferences page > Privacy Settings section > Reject incoming anonymous calls.

2. Select the radio button "Reject".

3. Click on "Apply" and "Save".

Number guessing

When you have typed the minimum number of characters you have speciﬁed for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it ﬁnds matches, show the number(s) on the display. If the number proposed on the display is the one you want to dial, press

; if not, continue entering digits.

The default setting is o. You can turn the setting on and o on the phone and on the web interface; changing the minimum number of characters can only be done on the web interface.

Page 84

D745 User Manual Customizing the Phone Settings

Setting on the phone

1. Press > 2 Call Features > 2 Outgoing Calls > 3 Number Guessing.

2. Press Guessing.

3. Press screen.

or scroll down to the setting and press to change it from o to on: 3 Number

brieﬂy to return to the previous menu, press for two seconds to return to the idle

Setting on the web interface

1. Open Advanced Settings page > Behavior tab > Phone Behavior section > Number Guessing.

2. Select the radio button "on".

3. Type the minimum number of digits in the text ﬁeld of "Number Guessing Minimum Length".

4. Click on "Apply" and "Save".

Speed dial

You can use the numbers 0 to 30 and the special characters # and * to speed dial frequently dialed and/or long numbers without having to enter the complete phone number. The numbers must be set on the phone's web interface ﬁrst.

1. In the menu on the left side of the phone's web interface, click on Speed Dial.

2. Enter one phone number with any required preﬁxes (area code, country code, operator/auto attendant, etc.) in the text ﬁeld for each respective number or special character in the table.

◦ Type each phone number without spaces or punctuation between the digits.

For example: You want to be able to speed dial phone number 555-0784 in area code 917 by pressing the as (917) 555-0784. In the speed dial table, type 9175550784 into the text ﬁeld of the number 1.

◦ If you want to add a name or other data before or after the number, type the number in angled

brackets <>. Example: Accounting <9175551784>.

Note: If you use this format, you can only dial the speed dial number from the web interface by clicking on the phone symbol on the right side of the line. You cannot dial the number from the phone by pressing the speed dial number, but the outgoing call is made by the phone. You can use handset, headset, or speakerphone once the connection has been established.

key. In conventional notation you might write the number down

3. Click on "Apply" and "Save". You can now speed dial the number by pressing phone.

and on the

Page 85

D745 User Manual Software Update

Software update

Manual update

1. Open a browser and enter the address http://wiki.snom.com/Firmware.

2. Click on the phone to be updated.

3. Click on the ﬁrmware version currently running on your phone.

4. Right-click on the link of the ﬁrmware version you want to update to.

5. Click on Copy link location or Copy link address (wording depends on your browser).

6. Open the phone’s web interface > Software Update page.

7. In the Manual Software Update area, paste the link into the text ﬁeld of "Firmware".

8. Click on Load. The phone begins to reboot.

9. If the phone asks “Reboot?”, press

10. DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING!

Auto provisioning

For more information, see our web page http://wiki.snom.com/Features/Mass_Deployment.

1. Open the phone’s web interface > Advanced Settings page > Update tab.

2. Please click on the radio button Wiki page before you conﬁgure the setting.

3. Click on Apply. If you have the changed the setting URL and/or the PnP conﬁguration, a reboot is required before they will take eect.

of each line and read the information on each setting on its

Page 86

D745 User Manual Troubleshooting

Troubleshooting

Reboot

In user mode

1. Press .

2. Press 4 Maintenance.

3. Press 2 Reboot.

4. When asked whether to "Reboot?", press

5. Wait for the idle screen to reappear.

In admin mode

1. Press .

2. Press 5 Maintenance.

3. Press 2 Reboot.

4. When asked whether to "Reboot?", press

5. Wait for the idle screen to reappear.

Hard reboot

Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.

Warning: Never disconnect the power during a ﬁrmware update!

Reset to factory values

The phone can be reset to factory values in admin mode only.

1. Press

2. Press 5 Maintenance.

3. Press 3 Reset values.

4. Enter the administrator password and press

5. Wait for the idle screen to reappear.

6. See "Initializing and registering the phone" on page 84 to continue.

Warning: All customized settings will be lost!

Page 87

D745 User Manual Troubleshooting

TFTP Update

When there is no other way to get the phone to work (administrator password lost, etc.). How it is done: See http://wiki.snom.com/Firmware/Update/TFTP_Update.

Warning: All customized settings will be lost!

Manual initialization

When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS server manually after each prompt on the display.

Contacting Snom Support

If you are not a Snom partner, please contact your seller, visit our knowledge base at http://wiki.

snom.com or our helpdesk at https://helpdesk.snom.com/support/home ﬁrst. You may ﬁnd the

answer to your question or problem in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum at https://helpdesk.

snom.com/support/discussions.

Note: The forum is accessible to the general public. Do not post any private and/or security-relevant information there. This includes MAC addresses, SIP headers, etc. that may allow others to hack into your system or use your identity for nefarious purposes.

Submitting a ticket

If you are a Snom partner, log in to the Snom helpdesk and open a ticket: https://helpdesk.snom.

com/support/login. You'll ﬁnd the instructions here: https://helpdesk.snom.com/support/solutions.

Submitting system and settings information

System information

1. Open the phone’s web interface > System Information page.

2. Copy the text under System Information into your forum posting or into the email, if Support has asked you to contact them by email.

Make sure to delete the MAC address and the IP address in the public forum posting.

Settings information

1. Open the phone’s web interface > Settings page.

2. Copy the settings list into your forum posting or into the email, if Support has asked you to contact them by email.

Make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc.

Page 88

D745 User Manual Troubleshooting

Traces

Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem.

Performing a SIP Trace

1. Open the phone’s web interface > SIP Trace page.

2. Click on Clear to clear the page.

3. Recreate the error to be documented in the trace.

4. Click on Reload.

5. Copy the text and submit to Support in whatever form they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc.

Performing a PCAP Trace

1. Open the phone’s web interface > PCAP Trace page.

2. Click on Start to start recording network trac.

3. Click on Stop to end recording.

4. Click on the here link to open the ﬁle download window, and save the ﬁle.

5. Submit the ﬁle to Support in whatever way they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc.

Page 89

D745 User Manual Appendix 1

Appendix 1 - Display Symbols and Icons

Symbols found in the function key line

The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. The equivalent text symbols used in previous ﬁrmware versions can be found in the ﬁrst column on the right.

Programmable function symbols

These are the symbols displayed in the function key line when the phone is idle. They can be selected on the phone's web interface > Function Keys page. See "At a glance" on page 87 for the default settings.

Displaying SIP URLs of all active identities; selecting outgoing identity

Server directory

Call list menu (missed, received, and dialed calls)

Available status messages

Turning DND on and o

Contacts list

Forwarding all calls (turning on/turning o)

Presence signaling on/o

Retrieving messages from mailbox

Settings menu

Display indications

On activity

Outgoing call ringing

Incoming call ringing

Connected (single connection or conference)

Holding call

Call being held by other party

On idle screen

Outgoing identity

• The current outgoing identity is indicated by the black phone symbol. When you call someone, this is your identity for the call.

• If there is more than one active identity, an arrow precedes the current outgoing identity:

• Select a dierent identity for the next call by pressing navigation key.

Active identity

• Other conﬁgured and active identities are indicated by the white phone symbol:

or on the

• Active identities can be called.

• Active identities can be selected as the outgoing identity for making calls by pressing

Identity not properly registered

By changing the status of an identity to "inactive" on the phone's web interface, it can be deregistered without removing its registration settings. Inactive identities are not shown on the idle screen. They cannot be called or selected as the outgoing identity. To deregister the identity, open the phone's web interface > Conﬁguration Identity (1-12).

1. Change the "Identity active" setting to "o".

2. Click on "Re-Register".

3. Click on "Save".

Forwarding all incoming calls:

or on the navigation key.

Page 92

D745 User Manual Appendix 2

Appendix 2 - Status Messages

Whenever there is a current message concerning the status of the phone, the function key available. Press the function key or, if it not available, "Status info" screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown. The messages in descending order of priority:

Status message

SW  Reboot required 

SIP disabled ,² Error  Low memory  Remote directory is too big  Not Registered: <account> ,² Waiting for <name/number> to be

available ² <account> is now available ² Forward when Busy: <name/number>

Forward after Timeout: <name/number>

Forward all: <name/number> ²

Contacting NTP server NTP server unreachable 

HTTP Password not set  Admin Password not set  Keyboard locked ²

DND active ² You have messages You have new messages Old messages Missed: <number>

Deﬁnition

A ﬁrmware update is available Reboot required, for example to have settings changes take

eect The phone cannot make calls due to license problems An error occurred Disk space full The remote directory is too big to be imported The speciﬁed identity/account is not registered Waiting for call completion to busy or currently unavailable

number

The dialed number is not busy anymore or is now available Call forwarding is on. When your phone is busy, incoming

calls will be forwarded to the phone number indicated Call forwarding is on. When an incoming call is not picked up

within the set number of seconds, the call will be forwarded to the phone number indicated

Forwarding of all incoming calls is on. All incoming calls will be forwarded to the phone number indicated.

Network Time Protocol (NTP) is a protocol for synchronizing clocks over data network. If the connection is interrupted, the phone will not be able to display the correct time.

No HTTP password has been set No Admin password has been set Only numbers designated as emergency numbers can be

dialled Do not Disturb mode is activated There are spoken messages on the mailbox New (messages on the mailbox) Old (messages on the mailbox) The number of calls you missed since the last time you

checked the list of missed calls or turned o the missed call indication

> 6 Information > 1 Status Info) to open the

will be

 The function key symbol ² The message cannot be deleted from the "Status Info" screen

will blink

Page 93

D745 User Manual Appendix 3

Appendix 3 - Wall Mounting

Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall.

1. Anchor the screws in the wall, using the measurements given in Fig. 1 and Fig. 2.

2. Unscrew the slide guides for the footstand from the back of the phone (Fig. 3).

3. Plug the long end of the handset cord into the connector labelled "

" on the back of the phone

and place the cord in the cable guide (Fig. 4).

4. Hang the phone on the screws by placing the holes on the back of the phone over them (Fig. 5).

ø max: 9 mm

(0.354") ø min: 6 mm (0.236")

Distance to wall Abstand zur Wand Distance au mur Distanza dalla parete Distancia a la pared Distância à parede

Fig. 1 Fig. 2

∼ 4 mm (0.157")

ø max

4,5 mm (0.177")

50 mm

(1.969")

Fig. 3 Fig. 4 Fig. 5

Page 94

D745 User Manual Appendix 4

Appendix 4 - Programmable Functions

Following is a brief description of the function key settings available on the Function keys page of the phone's web interface.

Freely programmable functions

Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web

server applications. They can be used to send various data from the phone to a web server, like the customized settings stored on the phone; passwords are replaced by empty strings. Action URLs can be triggered by predeﬁned events ("Action URL Settings" page of the phone's web interface) or manually by a pressing a function key that has been programmed to trigger an action.

Auto Answer With this setting, your phone will automatically accept incoming calls when it is idle.

If you leave the text ﬁeld empty, incoming calls for all conﬁgured identities will be accepted; if you enter the number of an identity in the text ﬁeld, only calls to that identity will be accepted automatically (i.e., 1 for Identity 1, 2 for Identity 2 etc.).

BLF

(Busy Lamp Field)

Button This is a function key that is connected to your PBX to perform a task speciﬁed in the

Call Agent This function key can be used by call agents to perform one of three dierent functions,

This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED. By pressing the key, it may also be possible to pick up calls ringing on the extension, to dial the extension when the phone is idle, and to transfer an incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension.

buttons document. For more information, see the detailed feature description at http:// wiki.snom.com/Features/LED_Remote_Control.

depending on the value entered in the "Number" text ﬁeld:

• Logging onto and o the system. Text ﬁeld entry: F_CALL_AGENT_LOGGEDIN.

• Signalìng readyness to accept calls. For this function to work, the agent must be logged in. Text ﬁeld entry: F_CALL_AGENT_READY.

• Announcing that they are working after a call. For this function to work, the agent must be logged in. Text ﬁeld entry: F_CALL_AGENT_WORKINGAFTERCALL.

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D745 User Manual Appendix 4

Conference Server This function key can be used for PBX-based conferences and for local conferences on

the phone itself.

• PBX-based conferences. When a conference room or conference account has been created on the server for an individual identity, you can dedicate a function key to calling and monitoring the conference room. Select the identity and the "Conference server" function from the respective drop-down menus and enter the SIP URI of the conference room in the "Number" text ﬁeld. For information on how to use this key with your particular PBX, please check the PBX manual.

• Phone-based conferences. If there is no SIP URI in the text ﬁeld, pressing the function key will initiate a phone-based conference with all held calls and any active call.

DTMF This funcion allows the speciﬁcation of arbitrary key sequences (allowed digits: "0-9", "*",

"#", "A-D" and ﬂash: "!") which will be sent via DTMF when this key is pressed during an active call.

Extension This function key allows showing the status (idle, ringing, held call, busy) of another

extension on the key's LED. By pressing the key, it may also be possible to pick up calls ringing on the extension, to dial the extension when the phone is idle, and to transfer an incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.

Forward to All incoming calls will be forwarded to the number (extension or external phone number)

speciﬁed under "Number". The key is used to turn forwarding of all calls on and o; the red LED lights up when the function is turned on.

Intercom

Pressing a function key mapped with "Intercom" will establish a two-way connection to the extension speciﬁed in the "Number" text ﬁeld; that extension must have enabled intercom reception on its web interface (Advanced Settings > Behavior tab > Phone Behavior > Intercom Policy "only in idle" or "always").

"Intercom Policy" settings on the phone being called via intercom:

Always: The intercom call will connect to the called phone automatically; if the called phone is in a call, that call will be placed on hold.

Only in idle: The intercom call will connect to the called phone automatically if the called phone is idle. If it is in a call, the incoming intercom call will be announced as call waiting.

O: Pressing the intercom key will call the extension speciﬁed in the "Number" text ﬁeld where it will be treated like any other incoming call, i.e., ring, be forwarded, etc.

Page 96

D745 User Manual Appendix 4

IVR This function key can be used for regular calls to an extension that is reached via an

IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up.

The syntax for the "Number" text ﬁeld entry is <phone_number>;dtmf=<n>,<n>, etc. The angle brackets <>including their content are placeholders for the variables that you must replace by the actual characters. The comma represents a pause of one second, and n represents any number key on the alphanumeric keypad.

Example: The number to dial is (917) 555-3814. When the connection has been established, the caller will hear three prompts. After the ﬁrst prompt, he must press key 1; after the second prompt, he must press 3; and after the third prompt he must press 1 to reach the desired extension. The entry in the "Number" text ﬁeld must look like this: 9175553814;dtmf=1,3,1.

Usage: When the phone is in idle mode, press the key to dial the number. As soon as the connection has been established, the phone will automatically send the DTMF tones associated with the alphanumeric keys 1, 3, and 1 with a one-second pause between them.

(If the function type "IVR" doesn't work on individual phones, try "Speed dial" with the above description.)

Key Event When this key type is selected, a drop-down menu opens under "Number". For the

available selections, see the following section "Key Events".

Line Default setting for all freely programmable function keys. Incoming calls will go to the

ﬁrst free "line" key, and outgoing calls will use the ﬁrst free line key.

Line keys can be used to make outgoing calls with the identity selected from a particular key's "Context" menu and to have incoming calls for that identity going to that particular function key. If the key is busy, the incoming call will go to the ﬁrst free line key.

Multicast Page This function key enables the phone to send multicast streams to IP multicast group

addresses. The multicast IP address and port are entered in the "Number" text ﬁeld in the format <multicast IP address>:<port> (e.g., 239.255.255.245:5555). The angle brackets <>including their content are placeholders for the variables that you must replace by the actual characters.

Please note: This key is for sending multicast streams. To allow reception of multicast streams, multicast support must be enabled on the phone's web interface, Advanced settings > SIP/RTP tab > Multicast by setting Multicast Support to "on". You must also enter the IP addresses of the multicasts you wish to receive in ascending order of priority, 10 being the highest. In case of simultaneous multicasts, the one with the highest priority at any given time will override the others.

Park Orbit If a park orbit has been set up on the server, a function key mapped with the Park

Orbit functionality can EITHER serve to park calls on the park orbit OR to park as well as retrieve calls, depending on the type of server used. Select the server type on the Conﬁguration Identity page of the context identity, SIP tab, from the "Server Type Support" drop-down menu. Enter the "phone number" of the Park Orbit and/or the park position in the text ﬁeld of "Number", for example orbit1@my.proxy.com or 700@ my.proxy.com etc.

Page 97

D745 User Manual Appendix 4

Presence If supported by your PBX, the LED of this function key will reﬂect the presence status

(ringing, busy, available, etc.) of the extension speciﬁed in the "Number" text ﬁeld. The function key can also be used to dial the extension, usually when the destination signals availability.

Push2Talk Pressing the function key mapped with "Push2Talk" will establish a two-way connection

to the extension speciﬁed in the "Number" text ﬁeld for as long as the key is pressed; that extension must have enabled intercom reception on its web interface (Advanced Settings > Behavior tab > Phone Behavior > Intercom Policy "only in idle" or "always").

• On 870 phones, this key type will establish an Intercom connection.

• On 820/821 phones, this key type is only available on keys P2 and P3.

• On 760 phones, this key type is not available on key P4.

Shared Line Bridged lines (Bridged Line Appearance (BLA)) ared shared by two or more users; when

one of them is using the line, the others are blocked from using it. This key type makes it possible to monitor whether a shared line is busy (the LED is lit) or not (the LED is o). The URI of the shared line is set under "Number".

Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial

numbers, you can also put the functionality on the freely programmable function keys with LEDs to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number.

Enter one phone number with any required preﬁxes (area code, country code, operator/ auto attendant, etc.) in the "Number" text ﬁeld for any given freely programmable function key with LEDs. Example: 0019175557813.

Or enter a partial phone number (country, area code etc.) and complete the number on the dialog screen. In this case, enter the partial number, followed by a semicolon and "number=incomplete" in the text ﬁeld. Example: 001917555; number=incomplete.

Starcode Making SIP calls without audiovisual indication on the phone user interface (PUI).

Examples for using this feature:

• Controlling settings on the PBX with dedicated keys that turn PBX functions on and o. The available functions must have been set on the PBX and they must be accessible from the phone, typically by dialing a star code. Phone function keys can be dedicated to activating and deactivating call forwarding and DND mode, transferring, picking up, and parking/unparking calls, etc. Depending on the settings on your PBX, you may either have to dedicate one key each for activating and deactivating a given function or to dedicate one key for both activating and deactivating the function.

• Silent alarms or emergency calls.

If the standard behavior of this function key type does not meet your requirements, it is possible to customize it. Copy the standard XML conﬁguration of the key from the Settings page of the phone's web user interface (WUI) and edit it to suit your needs. Then paste the edited XML into the "Number" text ﬁeld and change the key's type to "Xml deﬁnition".

Page 98

D745 User Manual Appendix 4

Transfer to Transferring active calls and ringing incoming calls to the number set in the "Number"

text ﬁeld. Pressing the key once will transfer the active or ringing call.

If the text ﬁeld is empty, pressing the key will put the "Enter number" screen on the

display. Enter the number and press

For further information, see the article "Transferring calls" in the chapter "Using the phone".

Voice Recorder The phone does not record the voice streams at all; they must be recorded on the PBX

where a recording account must be set up. Pressing the key when the phone is idle will establish a connection between the phone and the recording account, making it possible to record spoken memos, meetings, or conferences. Pressing the key during a call will establish a three-party conference with the two phones and the recording account as participants. Please be advised that you must respect the legal restrictions of your country for recording calls with or without the participants' knowledge and permission.

Xml Deﬁnition Copy the XML sub tag of the action(s) you want the key to perform into the text ﬁeld. The

currently available settings can be found here: http://wiki.snom.com/Features/Mass_ Deployment/Setting_Files/XML/XmlSubTags.

/ to complete the transfer.

Key Events

ABS Address book search (OCS accounts)

Accepted Calls (Accepted List) List of calls accepted on the phone

Call Lists Call history list (missed, received, dialed calls)

Change active ID List of registered SIP identities

Conference Starting a conference

Contacts Contact List, where the Presence State of selected users can be seen (online, busy,

oine)

Directory Internal phone directory

DND Turning "Do not disturb" function (DND) on an o. When mapped to a function key with

an LED, the LED will light up when DND is turned on.

Favorites Favorites list

Forward all All incoming calls will be forwarded to another extension or an external phone number.

After turning call forwarding on with this key, the display will prompt you to enter - or conﬁrm/change a previously entered - forwarding number.

Help FW versions lower than 8: Phone's IP address, MAC address, and ﬁrmware version.

FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC address, and ﬁrmware version can be found in Settings > 6 Information > 2 System Information.

Hold Placing the active call on hold

Page 99

D745 User Manual Appendix 4

LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key

will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown. If LDAP is not used and and presence_ lookup_number setting is turned on, the contact matches will be shown. The default edit mode is alphanumeric in this state.

Logo Identities Caution: This option will delete all account settings!!

Usage: Mainly useful for call centers with frequently changing users.

Menu Calling up the settings menu of the phone

Missed Calls Missed call history list

Monitor Calls

When the phone has been programmed to monitor extensions and do/allow call pickup, a key can be mapped to show the list of monitored extensions and do call pickup from

(not available on

the monitor.

Snom 300)

FW v8.7.2 and higher: The list will show only active extensions (i.e., busy or ringing). When there is no activity on any monitored extensions, the list is empty.

Mute Mutes/unmutes the microphone (handset, speakerphone, headset) during active call

Next Outgoing ID Selecting the next identity as the outgoing identity

Presence State Providing access to a list where the Presence state of each registered SIP Identity can be

deﬁned (online, oine, busy, invisible).

Prev. Outgoing ID Selecting the previous identity as the outgoing identity

Reboot Rebooting the phone

Record The phone does not record the voice streams at all; they must be recorded on the PBX

or other external device. Pressed during a call, the key informs the PBX to start and stop the recording of the audio stream on the PBX. While the call is being recorded, the recording symbol

will either blink on the display or be displayed, in red , in the status line, depending on the phone type; if the function key has an LED, the LED will be lit throughout the recording. Please be advised that you must respect the legal restrictions of your country for recording calls with or without the participants' knowledge and permission.

Redial Dialed call history list (last call at the top)

Retrieve Retrieves new mailbox messages. This key becomes active when the phone has

received a message waiting indication (MWI) with a valid mailbox URI.

Status Messages Currently available status messages (see Appendix 2)

Transfer Transfering the active call or an incoming call that you do not want to pick up. See the

article Transfering calls in the chapter Using the phone.

Pressing the key will put the "Enter number" screen on the display. Enter the number

and press

/ to complete the transfer.

Page 100

Appendix 5 - GNU General Public License

DISCLAIMER

Das Produkt enthält Software, die unter der GNU General Public License, Version 2, frei genutzt werden darf.

This Product contains Software applicable to GNU General Public License, Version 2 which can be used freely.

II.

Im Verhältnis zu den Lizenzgebern der Software gilt der folgende Haftungsausschluss:

Towards the licensor of this Software the following liability is disclaimed:

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

III.

Der Lizenztext der GPL lautet wie folgt: The GNU General Public License is as follows:

GNU GENERAL PUBLIC LICENSE

Version 2, June 1991

We protect your rights with two steps: (1) copyright the software, and (2) oer you this license which gives you legal permission to copy, distribute and/or modify the software.

Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modiﬁed by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reﬂect on the original authors' reputations.

Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in eect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone‘s free use or not licensed at all.

The precise terms and conditions for copying, distribution and modiﬁcation follow.

GNU GENERAL PUBLIC LICENSE

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND

MODIFICATION

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Snom d745, D315, D305, D345 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Copyright, Trademarks, GPL, Legal Disclaimers

Important information

Safety instructions

SELV (Safety Extra Low Voltage) compliance

Standards conformance

Disposal of the device

Cleaning

Setting up the phone

Delivery Content

Attaching and detaching the footstand

Wall mounting

Rotating the tab of the cradle

Connecting the phone

Connecting a headset

Initializing and registering the phone

Prerequisites

Initialization

What to do if initialization and registration are unsuccessful

Correcting the clock

Getting to know your phone

At a glance

LED indicators

Call indicator

Function key LEDs

Page key LEDs

MWI key with LED

Hard keys

Context-sensitive, programmable function keys

Preprogrammed, variably programmable function keys

Page toggle key

Freely programmable function keys with LEDs

Function key label screen (second screen)

Function key page of phone's web interface

Alphanumeric Keypad

Input modes and navigation

Entering numerals, letters, special characters, and symbols

In idle mode

Display layout

When the phone is active

Settings

Phone settings

Settings available in administrator mode

Settings available in user mode

Display settings

Adjusting backlight and contrast on the phone's displays

Adjusting font size on the phone's function key display

Adjusting display settings for connected D7s

The phone's web interface

Opening the web interface

How the web interface works

Web settings overriding manual phone settings

User mode/administrator mode

Directories

Directory

Directory entries

Contact Types

Outgoing identity

Group

Ringtones

Adding/Editing Entries on the Phone

Adding new entry manually

Adding new entry from call list

Adding current caller

Sorting entries

Editing existing entry

Deleting an entry

Adding/editing entries on the web interface

Adding new entry

Editing an entry

Deleting entry on web interface

Dialing from phone directory

Deleting whole directory

Importing/Exporting Directory

External directories

LDAP