Snap-on Verus Edge User Manual

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User Manual

ZEEMSGB330A Rev. D

Legal Information

IMPORTANT:

Trademarks

Snap-on, ShopStream Connect, SureTrack and VERUS are trademarks registered in the United States and other
countries, of Snap-on Incorporated. All other marks are trademarks or registered trademarks of their respective
holders.

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Snap-on Incorporated is under license.

Copyright Information

© 2018 Snap-on Incorporated. All rights reserved.

Disclaimer of Warranties and Limitation of Liabilities

All pictures and illustrations shown are for reference purposes only. All information, specifications and illustrations in
this manual are based on the latest information available at the time of printing and are subject to change without
notice. While the authors have taken due care in the preparation of this manual, nothing contained herein:

• Modifies or alters in any way the standard terms and conditions of the purchase, lease, or rental agreement

under the terms of which the equipment to which this manual relates was acquired.

• Increases in any way the liability to the customer or to third parties.

Snap-on

®

reserves the right to make changes at any time without notice.

Before operating or maintaining this unit, please read this manual carefully paying extra attention to the safety
warnings and precautions.

Manuals / Technical Documentation - The information in this manual is periodically revised to ensure the latest
information is included. Download the latest version of this manual and other related technical documentation from
the Snap-on Diagnostics website.

Software License Information

Use of Software is governed by the terms and conditions of the End User License Agreement. The End User License
Agreement is provided with the diagnostic tool and the device should not be initially operated until the End User
License Agreement is read. Use of the device acknowledges your acceptance of the End User License Agreement.

Patent Information

For a listing of Snap-on products that are protected by patents in the United States and elsewhere,
visit: https://patents.snapon.com

ii

ZEEMSGB330A Rev. D 8-M-17 GB

Contact Information

Visit our websites at:

(United Kingdom) https://www1.snapon.com/diagnostics/UK/Diagnostics.htm
ShopStream Connect
(United Kingdom) https://www1.snapon.com/ukssc

For Technical Assistance

Phone / E-mail:

(United Kingdom) [phone] / [e-mail]

For technical assistance in all other markets, contact your selling agent.

***IMPORTANT INFORMATION***

Operating System (OS)

Your VERUS® Edge delivers exclusive coverage, more capabilities, superior performance and runs on a special
version of the Microsoft

DO NOT install another operating system on this diagnostic tool. The modification or installation of a different OS
or OS version will damage the diagnostic tool and void its warranty.

®

Windows® 7 operating system.

iii

Safety Information

READ ALL INSTRUCTIONS

For your own safety, the safety of others , and to pr event dam age to the product and vehicles upon
which it is used, it is important that all instructions and safety messages in this manual and the

accompanying Important Safety Instr uction s manual be read and understood by all persons

operating, or coming into contact with the product, before operating. We suggest you store a copy
of each manual near the product in sight of the operator.

For your safety, read all instructions. Use your diagnostic tools only as described in the tool user’s
manual. Use only manufacturer recommended parts and accessories with your diagnostic tools.

This product is intended for use by properly trained and skilled professional automotive
technicians. The safety messages presented throughout this manual and the accompanying

Important Safety Ins tructions manual are reminders to the operator to exercise extreme care when

using this product.

There are many variations in procedures, techniques, tools, and parts for servicing vehicles, as
well as in the skill of the individual doing the work. Because of the vast number of test applications
and variations in the products that can be tested with this instrument, we cannot possibly
anticipate or provide advice or safety messages to cover every situation. It is the responsibility of
the automotive technician to be knowledgeable of the system being tested. It is essential to use
proper service methods and test procedures. It is important to perform tests in an appropriate and
acceptable manner that does not endanger your safety, the safety of others in the work area, the
equipment being used, or the vehicle being tested.

It is assumed that the operator has a thorough understanding of vehicle systems before using this
product. Understanding of these system principles and operating theories is necessary for
competent, safe and accurate use of this instrument.

Before using the equipment, always refer to and follow the safety messages and applicable test
procedures provided by the manufacturer of the vehicle or equipment being tested. Use the
product only as described in it’s user manual. Use only manufacturer recommended parts and
accessories with your product.

Read, understand and follow all safety messages and instructions in this manual, the

accompanying Important Safety Instr uction s manual, and on the test equipment.

Environmental Conditions:

• This product is intended for indoor use only

• This product is rated for Pollution Degree 2 (normal conditions)

iv

Safety Information Safety Signal Words

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Safety Signal Words

All safety messages contain a safety signal word that indicates the level of the hazard. An icon,
when present, gives a graphical description of the hazard. Safety Signal words are:

Indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury to the operator or to bystanders.

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury to the operator or to bystanders.

&$87,21

Indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor
injury to the operator or to bystanders.

Safety Message Conventions

Safety messages are provided to help prevent personal injury and equipment damage. Safety
messages communicate the hazard, hazard avoidance and possible consequences using three
different type styles:

• Normal type states the hazard.

• Bold type states how to avoid the hazard.

• Italic type states the possible consequences of not avoidi ng the ha zard.

An icon, when present, gives a graphical description of the potential hazard.

Safety Message Example

Risk of unexpected vehicle movement.

• Block drive wheels before performing a test with engine running.

A moving vehicle can cause injury.

Important Safety Instructions

For a complete list of safety messages, refer to the accompanying Important Safety Instructions
manual.

SAVE THESE INSTRUCTIONS

v

Contents

Safety Information ..................................................................................................................... iv

Contents ....................................................................................................................................... i

Chapter 1: Using This Manual ...................................................................................................1

Conventions.................................................................................................................................. 1

Bold Text................................................................................................................................ 1

Symbols ................................................................................................................................. 1

Terminology ........................................................................................................................... 1

Notes and Important Messages ............................................................................................. 2

Procedures............................................................................................................................. 2

Hyperlinks .............................................................................................................................. 2

Tool Help................................................................................................................................ 2

Chapter 2: Introduction.............................................................................................................. 3

Features and Specifications ........................................................................................................ 3

Diagnostic Tool ...................................................................................................................... 3

Scope Module ........................................................................................................................ 7

Scan Module (Wireless) .........................................................................................................9

Chapter 3: Basic Operation and Navigation .......................................................................... 11

Turning On/Off, Sleep Mode and Emergency Shutdown ........................................................... 11

Turning On ........................................................................................................................... 11

Turning Off .......................................................................................................................... 11

Sleep Mode ......................................................................................................................... 12

Emergency Shutdown .......................................................................................................... 12

Shortcut (S) Button ..................................................................................................................... 13

Configure Shortcut (S) Button .............................................................................................. 14

Advanced (menu selection) ................................................................................................ 14

LED Indicator.............................................................................................................................. 15

Basic Navigation......................................................................................................................... 15

Touch Screen and Stylus..................................................................................................... 15

Starting the ShopStream Diagnostic Suite Program............................................................ 17

Home Screen Layout ........................................................................................................... 17

Function Icons...................................................................................................................... 18

Toolbar................................................................................................................................. 19

Windows Taskbar ................................................................................................................21

Virtual Keyboard ...............................................

Camera Operation ...................................................................................................................... 23

Operating the Camera ......................................................................................................... 23

Viewing Pictures .................................................................................................................. 24

Wi-Fi Setup................................................................................................................................. 24

.................................................................

......... 21

Chapter 4: Scanner Function .................................................................................................. 25

Demonstration Program ............................................................................................................ 25

Basic Operation and Navigation .................................................................................................26

i

Contents

Screen Messages ................................................................................................................26

Making Selections ................................................................................................................ 26

Scanner Screen Layout ....................................................................................................... 27

Menu Options....................................................................................................................... 36

Scanner Operation ..................................................................................................................... 39

Connecting the Scan Module ............................................................................................... 39

Vehicle Identification ............................................................................................................ 39

Vehicle System Selection .................................................................................................... 41

Vehicle Test Selection .........................................................................................................45

Stopping Communication and Exiting the Scanner .................................................................... 56

Chapter 5: Scan Module Operation ........................................................................................ 57

Overview..................................................................................................................................... 57

Pairing The Scan Module ........................................................................................................... 58

Checking Scan Module Paired Status ........................................................................................ 59

Data Cable Connection .............................................................................................................. 60

Troubleshooting.......................................................................................................................... 61

No Communication Message............................................................................................... 61

Signal Loss / Out of Range Alarm........................................................................................ 61

Checking Hardware Status .................................................................................................. 62

Recovery Procedure ............................................................................................................ 64

Updating Scan Module Firmware ............................................................................................... 66

Chapter 6: OBD Direct Operations.......................................................................................... 70

OBD Health Check ..................................................................................................................... 71

Global OBD II Code Check .................................................................................................. 71

Global OBD II Clear Codes .................................................................................................. 72

Readiness Monitors .............................................................................................................72

MIL Status............................................................................................................................ 73

OBD Diagnose............................................................................................................................ 73

Start Communication ........................................................................................................... 73

Connector Information ......................................................................................................... 77

Manual Protocol Selection ................................................................................................... 77

Chapter 7: Guided Component Test Operations ................................................................... 78

Vehicle Identification................................................................................................................... 78

Menu Options, Guided Component Test.............................................................................. 79

Creating a Favorites List ......................................................................................................80

Identifying a Test Vehicle .....................................................................................................82

Operations .....................................................

.................................................................

............ 84

Component Information ....................................................................................................... 84

Tests .................................................................................................................................... 85

Chapter 8: Scope and Multimeter Operations ....................................................................... 89

Using the Scope Module Remotely ............................................................................................ 89

Getting Started ........................................................................................................................... 91

Capabilities .......................................................................................................................... 91

Leads, Probes and Adapters ............................................................................................... 92

Menu Options, Scope Multimeter......................................................................................... 95

Navigation................................................................................................................................... 97

Screen Layout...................................................................................................................... 97

ii

Contents

Making Selections .............................................................................................................. 101

Operations ................................................................................................................................ 102

Starting the Scope and Multimeter..................................................................................... 102

Measurement Out of Range............................................................................................... 104

Scope and Multimeter Setup.............................................................................................. 104

Chapter 9: Information ........................................................................................................... 118

Introduction .............................................................................................................................. 118

Connection......................................................................................................................... 119

Status (Alert) Messages..................................................................................................... 119

Getting Started ......................................................................................................................... 120

Vehicle Identification .......................................................................................................... 120

The Snap-on Information Application ....................................................................................... 121

Main Screen....................................................................................................................... 121

Overview................................................................................................................................... 127

Fault Code Search ............................................................................................................ 127

Electronics ............................................................................................................................... 128

Electronic Systems ............................................................................................................ 129

Fuses and Relays .............................................................................................................. 135

Locations............................................................................................................................ 136

Electronic Procedures........................................................................................................ 136

Warning Lights and Indicators ........................................................................................... 136

SmartPACK™ .......................................................................................................................... 137

SmartCASE........................................................................................................................ 138

Recall Data ........................................................................................................................ 139

Technical Service Bulletins ................................................................................................ 140

Chapter 10: Vehicle History Operations............................................................................... 141

Screen Layout .......................................................................................................................... 141

Vehicle History Main Body (Records List).......................................................................... 141

Vehicle History Toolbar ...................................................................................................... 142

Chapter 11: Data Manager Operations ................................................................................. 147

Screen Layout .......................................................................................................................... 147

Navigation ................................................................................................................................ 148

Operations ................................................................................................................................ 149

My Data.............................................................................................................................. 149

Up ...................................................................................................................................... 149

Open ..............................................................

.................................................................... 149

New.................................................................................................................................... 150

Delete................................................................................................................................. 151

Rename ............................................................................................................................. 152

Properties........................................................................................................................... 153

Shortcut.............................................................................................................................. 153

Email .................................................................................................................................. 154

Viewing Saved Files ................................................................................................................ 159

ShopStream Connect™ ..................................................................................................... 159

Saved File Structure ................................................................................................................. 159

Vehicle System Report Data Folder ........................................................................................ 160

Vehicle System Report Data ............................................................................................. 160

iii

Contents

Scanner DataViewer Operation................................................................................................ 161

Menu Bar ........................................................................................................................... 162

Display Toolbar .................................................................................................................. 165

Navigation Tools ................................................................................................................ 166

Customizing the Display..................................................................................................... 168

Customizing the Parameter List ......................................................................................... 169

Scope Viewer ........................................................................................................................... 171

Image Viewer ........................................................................................................................... 172

Chapter 12: Help Operations ................................................................................................. 173

Using the Help Toolbar............................................................................................................. 173

Chapter 13: System Settings Operations............................................................................. 174

Paired Devices ......................................................................................................................... 174

Scan Module Pairing .......................................................................................................... 175

Paring the M2 Scope/Meter (optional equipment).............................................................. 176

Shop Information ...................................................................................................................... 179

Data Backup ............................................................................................................................. 181

Backup ............................................................................................................................... 181

Restore .............................................................................................................................. 182

Chapter 14: SureTrack®......................................................................................................... 183

SureTrack Access .................................................................................................................... 183

SureTrack Status Messages .............................................................................................. 184

Using SureTrack....................................................................................................................... 184

Common Replaced Parts Graph ........................................................................................ 185

Dashboard Feature Information ......................................................................................... 185

Chapter 15: ShopStream Update Tool (SST) ....................................................................... 187

Basic Operation ........................................................................................................................ 187

Manual Download..................................................................................................................... 189

Installing Software Updates...................................................................................................... 191

Installing Software Upgrades.................................................................................................... 192

Chapter 16: Maintenance ....................................................................................................... 194

Diagnostic Tool......................................................................................................................... 194

Cleaning............................................................................................................................. 194

Cleaning the Touch Screen ............................................................................................... 194

Battery Service..................................................

................................................................. 194

Calibrating the Touch Screen ............................................................................................ 198

Screen Protector Installation.............................................................................................. 199

Stylus Tip Replacement ..................................................................................................... 201

Operating System Restore................................................................................................. 202

Scan Module............................................................................................................................. 202

Cleaning and Inspecting the Scan Module ........................................................................ 202

Replacing the Protective Handgrip..................................................................................... 202

iv

Chapter 1 Using This Manual

This manual contains basic operating instructions and is structured in a manner to help you
become familiar with your diagnostic tool features and perform basic operations.

The illustrations in this manual are intended as reference only and may not depict actual screen
results, information, functions or standard equipment. Contact your sales representative for
availability of other functions and optional equipment.

1.1 Conventions

1.1.1 Bold Text

Bold emphasis is used in procedures to highlight selectable items such as buttons and menu
options.

Example:

• Select Functions.

1.1.2 Symbols

The “greater than” arrow (>) indicates an abbreviated set of selection instructions.

Example:

• Select Utilities > Tool Setup > Date.

The above statement abbreviates the following procedure:

1. Select the Utilities icon.

2. Select the Too l Setup submenu.

3. Highlight the Date option from the submenu.

1.1.3 Terminology

The term “select” describes tapping/touching an icon on the touch screen, or highlighting an icon
or menu choice and then selecting the confirmation menu choice such as Continue, Accept, OK,
Yes, or other similar choice.

Example:

• Select Reset.

The above statement abbreviates the following procedure:

1. Navigate to the Reset icon.

2. Select the Reset icon with your stylus.

1

Using This Manual Conventions

NOTE:

IMPORTANT:

IMPORTANT:

1.1.4 Notes and Important Messages

The following messages are used.

Note

A note provides helpful information such as additional explanations, tips, and comments.

Example:

i For additional information refer to...

Important

Important indicates a situation which, if not avoided, may result in damage to the test equipment
or vehicle.

Example:

Disconnecting the USB cable during vehicle communication can cause damage to the ECM.

1.1.5 Procedures

An arrow icon indicates a procedure.

Example:

z To change screen views:

1. Select View.
The dropdown menu displays.

2. Select an option from the menu.
The screen layout changes to the format you selected.

1.1.6 Hyperlinks

Hyperlinks, or links, that take you to other related articles, procedures, and illustrations are
available in electronic documents. Blue colored text indicates a selectable hyperlink.

Example:

Read all applicable Safety Information before using this tool!

1.1.7 Tool Help

To display help topics for this tool, select a help option from the Help menu.

2

Chapter 2 Introduction





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This chapter introduces the basic features of the Diagnostic Tool, including the control buttons,
data ports, battery pack, and power sources. Your Diagnostic Tool is a specialized personal
automotive diagnostic solution that combines information with test instrumentation to help you
diagnose symptoms, codes, and complaints quickly and efficiently. There are three main
components to the system:

• Diagnostic Tool—central processor and monitor for the system

• Scope Module—device for sampling circuits and signals

• Scan Module—wireless device for accessing vehicle data

This manual describes the operation of these three devices and how they work together to deliver
diagnostic solutions.

2.1 Features and Specifications

2.1.1 Diagnostic Tool

1— Audio Speaker
2— Capacitive Touch Screen
3— Shortcut (S) Button (special functions)
4— Power Button (with backlit LED functions)

Figure 2-1 Front view

3

Introduction Features and Specifications

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1— Stylus Storage
2— Scope Module M4 (removable)
3— Camera Lens
4— Communication and Power Jacks Cover
5— Head Phone Jack
6— Micro uSD Card Slot
7— USB (universal serial bus) Jacks (2)
8— DC Power Supply Input Jack
9— Docking Station Connector
10—Battery Pack
11—Collapsible Stand

Figure 2-2

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4

Introduction Features and Specifications

Technical Specifications

Item Description / Specification

Touch Screen

Display

Processor

Operating System

Communications

Battery

Power Supply Supply Rating; 19 VDC, 3.4A

DC Operating Voltage

Width

Height

Depth

Weight (including battery
pack without Scope
Multimeter Module)

Weight (including battery
pack and Scope
Multimeter Module)

Operating Temperature
Range (ambient)

Storage Temperature
(ambient)

Operating Altitude Maximum 2000 m

Environmental
Conditions

Capacitive Touch Panel

10.1 inch diagonal, TFT Color LCD

1280 x 800 resolution (WXGA)

Intel Quad Core N2930, 1.8GHz

Microsoft

®

Windows® Embedded 7

Wi-Fi standard (802.11 b/g/n)

®

Bluetooth

2.1 Technology

Rechargeable Lithium Ion Smart Battery Pack, 11.1VDC

Approximate 5 hour run time

Approximate 3.5 hour charge time

10 to 32 VDC

12.4 in. (316 mm)

8.23 in. (209 mm)

2.0 in. (51 mm)

3.80 lb (1.73 kg)

4.40 lb (2.00 kg)

At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)

At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)

This product is intended for indoor use only

This product is rated for Pollution Degree 2 (normal conditions)

5

Introduction Features and Specifications

Built-in Stand

The built-in stand extends from the back of the Diagnostic Tool to allow hands-free viewing. The
stand clips into the Diagnostic Tool for storage and pivots out so the display is at a 45 degree angle
when in use.

Power Sources

Your Diagnostic Tool can receive power from any of the following sources:

• Internal Battery Pack

• AC/DC Power Supply

• Vehicle Power

• Docking Station (Optional)

Internal Battery Pack

The Diagnostic Tool can be powered from the internal rechargeable battery pack. A fully charged
standard battery pack provides sufficient power for about 5 hours of continuous operation. The
LED backlit power button indicates the battery status.

AC/DC Power Supply

The Diagnostic Tool can be powered from a standard AC outlet using the AC/DC power supply.
When connected to the Diagnostic Tool, the AC/DC power supply also recharges the internal
rechargeable battery pack.

Vehicle Power

The Diagnostic Tool can be powered from a standard 12VDC vehicle power port using the
Diagnostic Tool DC power port adapter. The DC power port adapter connects to the DC power
supply jack on the left side of the Diagnostic Tool.

Docking Station (Optional)

The Diagnostic Tool can be powered (when connected) by the optional docking station. When
connected to the docking station, the internal rechargeable battery pack is recharged. Contact
your sales representative for additional details.

6

Introduction Features and Specifications

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2.1.2 Scope Module

2— Channel 4 Jack
3— Channel 3 Jack
4— Channel 2 Jack
5— Channel 1 Jack
6— Common (Ground) Jack
7— USB Jack (not shown - used for remote operation)

1— Auxiliary (DB9) Connector

Figure 2-3 Scope Module, removed from Diagnostic Tool

7

Introduction Features and Specifications

Remote Operation

If needed, the Scope Module (M4) can be removed from the Diagnostic Tool, then connected to
the Diagnostic Tool with a USB cable. This increases the range of mobility for the Diagnostic Tool
while monitoring signals on the test vehicle. Use the Type A/B USB cable, which is provided with
your kit, to make the connection. For additional information see, Using the Scope Module

Remotely on page 89.

Technical Specifications

Item Description / Specification

USB Power 5V @ 500mA
Agency Approval -

Rating

Width

Height

Depth

Weight 0.62 lb (0.28 kg)

Operating Temperature
Range (ambient)

Storage Temperature
(ambient)

Operating Altitude Maximum 2000 m

Environmental
Conditions

IEC 61010-1, UL Listed 61010-1 - Category 1

6.3 in. (160 mm)

4.6 in. (118 mm)

1.1 in. (28 mm)

At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)

At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)

This product is intended for indoor use only

This product is rated for Pollution Degree 2 (normal conditions)

Power Sources

The Scope Module operates on USB power (5V @ 500mA) supplied by the Diagnostic Tool.
Power is provided either through direct connection to the Diagnostic Tool, or through a USB cable
when the Scope Module is removed from the Diagnostic Tool.

Auxiliary Connector

The auxiliary connector is used for connection of the optional RPM inductive pickup and the
pressure transducer split lead adapter. For additional information contact your sales
representative and see, Using the Scope Module Remotely on page 89.

8

Introduction Features and Specifications

2.1.3 Scan Module (Wireless)

5

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1— Data Cable Connector
2— Vehicle Power LED (green)
3— Communication Issue LED (red)
4— Bluetooth LED (green)
5— Memory Card Port (remove protective hand grip for access)
6— Universal Serial Bus (USB) Jack (remove protective hand grip for access)

Figure 2-4 Scan Module

9

Introduction Features and Specifications

Wireless Communication

The Scan Module is a wireless communications device that transmits vehicle data to the
Diagnostic Tool without a physical connection. A signal lost due to moving out of range
automatically restores itself when the Diagnostic Tool is brought closer to the Scan Module. The
Scanner sounds a tone when the signal is lost.

Technical Specifications

Item Description / Specification

Communications

USB Power 5V @ 500mA

Data Cable Connector
Power

Width

Height

Depth

Weight 0.9 lb (0.408 kg)

Operating Temperature
Range (ambient)

Storage Temperature
(ambient)

Operating Altitude Maximum 2000 m

Environmental
Conditions

Wireless Bluetooth

8V to 32V, Maximum 12 Watts

8.04 in. (204.3 mm)

3.82 in. (97 mm)

1.66 in. (42.1 mm)

At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)

At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)

This product is intended for indoor use only

This product is rated for Pollution Degree 2 (normal conditions)

®

2.1 Technology

Power Sources

The Scan Module operates on 12V or 24V vehicle power, which it receives through the data cable
connector. The Scan Module powers on whenever it is connected to an OBD-II/EOBD compliant
data link connector (DLC). For non OBD-II/EOBD compliant vehicles, the Scan Module can be
powered from a suitable power port on the test vehicle using the auxiliary power cable supplied
with your kit.

10

Chapter 3 Basic Operation and

IMPORTANT:

Navigation

This chapter describes the basic operation, and navigation of the Diagnostic Tool.

3.1 Turning On/Off, Sleep Mode and Emergency
Shutdown

The following sections describe how to turn the Diagnostic Tool on and off, use Sleep Mode and
perform an emergency shutdown.

Before using the Diagnostic Tool, make sure the battery is fully charged or is connected to an
AC/DC power supply. see Power Sources on page 6.

3.1.1 Turning On

Press and release the Power button (Figure 2-1) to switch the Diagnostic Tool on. The system
boots up, then opens the Home screen (Figure 3-4).

Tab le 3- 1 Power button

Name Button Description

Power Button / LED
Indicator

3.1.2 Turning Off

All vehicle communication must be terminated BEFORE turning off the Diagnostic Tool. A warning
message displays if you attempt to turn the Diagnostic Tool off while communicating with the
vehicle. Forcing a shut down while communicating may lead to ECM problems on some vehicles.
Never disconnect the Data Cable when the Diagnostic Tool is communicating with the vehicle
ECM.

Before turning the Diagnostic Tool off, it is highly recommended to back up personal and saved
data to a USB mass storage device on a regular basis to prevent loss in the event of system
corruption or hard disk drive failure.

z To turn off the Diagnostic Tool:

1. Navigate to the Home screen.

2. Select the Exit icon.

3. From the Windows desktop, open the Windows Start menu.

4. Select Turn Off Computer.

5. Select Turn Off in the dialog box.

The open programs close and the power turns off.

Turns the Diagnostic Tool on. See LED Indicator on page 15 for
LED indicator information.

11

Basic Operation and Navigation Turning On/Off, Sleep Mode and Emergency Shutdown

IMPORTANT:

IMPORTANT:

IMPORTANT:

3.1.3 Sleep Mode

The Windows operating system uses Sleep Mode to conserve power by stopping all processes
and turning off the display screen, while keeping the diagnostic tool on and your open applications
active. When you are ready to resume work, the diagnostic tool can be started up again quickly,
just by pressing the Power button.

Sleep Mode settings can be found in Windows Control Panel > Power Options. For additional
information, refer to Windows 7 user documentation.

It is recommended that you terminate any current vehicle communication and save any open
working files or data before entering Sleep Mode, to avoid any ECM problems on some vehicles
or data loss from any unforeseen circumstances (e.g. power loss).

If Sleep Mode is accidentally activated during active vehicle communication, vehicle
communication will stop, and vehicle selection will be reset to “no active vehicle”.

z To enter Sleep Mode:

• Press and release the Power button.

The display screen will turn off and the LED backlit power button will light up red, blinking on
and off at two second intervals.

z To exit Sleep Mode (wake up):

1. Press and release the Power button.

The display screen will turn on and resume the last open application. Depending on settings,
you may need to select your user ID icon to open the last application.

3.1.4 Emergency Shutdown

Using the emergency shutdown procedure while communicating with the vehicle ECM may lead
to ECM problems on some vehicles.

During normal operation turn the Diagnostic Tool off using the Turning Off procedure above. The

emergency shutdown procedure should only be used as the last option, if the Diagnostic Tool does
not respond to navigation or control buttons or exhibits erratic operation.

To perform an emergency shutdown:

1. Press and release the Power button.

The display screen will turn off and the LED backlit power button will turn red and begin blinking.

2. Press and hold the Power button again, until the LED in the power button stops blinking.

12

Basic Operation and Navigation Shortcut (S) Button

NOTE:

3.2 Shortcut (S) Button

The shortcut (S) button (Figure 3-1) located on the front of the diagnostic tool, and is a
customizable button that can be set to perform various routine functions.

Figure 3-1

i You can open the Shortcut menu at anytime by pressing and holding the Shortcut (S) button for 3

seconds.

Pressing the shortcut button (Figure 2-1) (when set to open the shortcut menu), opens a slide-out
menu which provides the following selectable icon options:.

Tab le 3- 2

Name Icon Description

Saves a bitmap image (screenshot) of the visible screen. For file

Screen Capture

retrieval and management information, see Operations on
page 149.

Camera

Keyboard

Brightness

Settings Opens the Shortcut (S) button configuration menu.

Opens the camera application. See Camera Operation on
page 23 for additional information.

Opens the virtual keyboard. See Virtual Keyboard on page 21
for additional information.

Pressing and releasing the Brightness icon changes the
display brightness setting. Use multiple taps to toggle though
the settings.

13

Basic Operation and Navigation Shortcut (S) Button

3.2.1 Configure Shortcut (S) Button

This feature allows you to change the function of the Shortcut (S) button.

z To configure the Shortcut (S) button:

1. Press and release the Shortcut (S) button.

2. Select the Settings icon from the slide-out menu.

3. Choose the function you would like the Shortcut button to perform when pressed (Figure 3-2).

The current/active setting is indicated by a yellow highlight box.

Figure 3-2 Shortcut (S) button configuration menu

4. Select OK.

3.2.2 Advanced (menu selection)

The Advanced selection has no functionality under normal operating conditions, and should ONLY
be selected when directed to do so, by Snap-on customer service.

Selecting Advanced displays the advanced diagnostic system information screen. The system
state information and functions are ONLY used during system troubleshooting, when requested by
Snap-on customer service.

14

Basic Operation and Navigation LED Indicator

3.3 LED Indicator

The power button is backlit by an light emitting diode (LED) (see Figure 2-1 on page 3 for
location). The LED is used to indicate battery/power status and sleep mode activation.

Tabl e 3 -3

Name Button

Power Button / LED Indicator

• Battery Status Indicator LED—three colors are used to show the battery and power status:
– Green indicates either a battery with a full or nearly full charge, or the Diagnostic Tool is

being powered by the AC/DC Power Supply.

– Orange indicates a battery that is charging.
– Red indicates a low battery (15% of capacity or less).

• Sleep Mode:
– A Red LED that blinks on and off at two second intervals indicates the Diagnostic Tool is

in Sleep Mode. See Sleep Mode on page 12 for additional information.

3.4 Basic Navigation

3.4.1 Touch Screen and Stylus

The capacitive touch screen is used to control almost all the operations of the Diagnostic Tool.
Simply touch the screen with your finger, or use the capacitive stylus to make a selection. The
capacitive touch screen also provides you with multi-touch gesture capabilities found on common
surface touch devices. Most operations are menu driven, which allows you to quickly locate the
test, procedure, or data that you need through a series of choices and questions. Detailed
descriptions of the menu structures are found in the chapters for the various functions.

For information on touch screen calibration, maintenance and stylus tip replacement:

Touch screen calibration - see Calibrating the Touch Screen on page 198

Touch screen maintenance - see Cleaning the Touch Screen on page 194

Stylus tip replacement - see Stylus Tip Replacement on page 201

15

Basic Operation and Navigation Basic Navigation

Touch Screen Gestures

This device uses common touch screen gesture motions (e.g. pinch-to-zoom, press and tap, pan
and swipe). The terms used to describe the various gestures may vary (industry wide), however
the general procedures and usage are similar for specific operations.

Tabl e 3 -4

Common Gesture

Names

Ta p
To uc h
Select

Pinch open/close
Pinch-to-zoom
Zoom

Touch and hold
Select and hold
Tap and hold

Touch and drag
Select and drag
Tap and drag
Pan

Quickly tap a point (once), then
release.
Quickly tap a point (twice).

Touch two points, then move your
fingers toward or away from each
other.

Touch a point and maintain light
pressure.

Touch a point, then while maintaining
light pressure, drag in the desired
direction.

General Procedure Common Usage

Make a selection (e.g. open application)
Insert a cursor in a text string
Open alternate menus.

Zoom the display in or out, to make a
selection (e.g. image or picture) larger or
smaller.

Make a selection
Insert a cursor in a text string
Open alternate menus.

Move onscreen controls (e.g. scrollbars
and slidebars)
Move windows
Select text

In a quick and continuous motion,
Swipe
Flick

Press and tap
Select and tap

select a point and quickly swipe in the

desired direction while lifting off the

screen.

Touch a point, then while maintaining

light pressure, tap (in the same

general area) with another finger.

Quickly scroll or move through content
Open alternate menus.

Open alternate menus (similar to right
click).

The information provided in the above table is not inclusive, may vary and is intended as a general
guide only. For additional information on Windows touch screen operations, see Windows 7 and

Windows “touch gesture” user documentation. Also refer to Pen and Touch settings in the
Windows Control Panel for additional information and settings.

16

Basic Operation and Navigation Basic Navigation

NOTE:

3.4.2 Starting the ShopStream Diagnostic Suite Program

The ShopStream Diagnostic Suite program is the main program which is used for all diagnostic
functions. The ShopStream Diagnostic Suite program is automatically started when the
Diagnostic Tool is turned on through the Windows “start up” folder function. After the program has
started, the ShopStream Diagnostic Suite Home Screen displays, see Home Screen Layout on
page 17. The application runs as a normal Windows program and it’s window can be minimized,
resized and closed like any other Windows program. To access the Windows desktop, minimize
the program window.

If the program is exited or closed, select the ShopStream Diagnostic Suite icon from the Windows
desktop to start the program.

Figure 3-3 ShopStream Diagnostic Suite desktop icon

i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.

3.4.3 Home Screen Layout

The Home screen includes the diagnostic suite toolbar and the Windows taskbar. The Home
screen includes function icons, one for each of the primary Diagnostic Tool functions.

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Figure 3-4 Home screen

17

Basic Operation and Navigation Basic Navigation

3.4.4 Function Icons

The Function Icons configure the Diagnostic Tool for the type of test to be performed. Table 3-5 on
page 18 gives brief descriptions of the available icons, which operations are available depends
upon the individual configuration of your system. Use the stylus or your finger tip to select from the
icons.

Tab le 3- 5

Name Icon Description

Configures the Diagnostic Tool to operate

Scanner

OBD Direct

as a scan tool. See Scanner Function on
page 25.

Allows you to perform generic OBD-II or
EOBD system tests without identifying the
specific vehicle. See OBD Direct

Operations on page 70.

Guided Component
Te st

Scope Multimeter

Information

Vehicle History

Data Manager

Help

Opens a diagnostic database of specific
tests for the identified vehicle. See Guided

Component Test Operations on page 78.

Configures the Diagnostic Tool to operate
as a lab scope, graphing multimeter, or
digital multimeter. See Scope and

Multimeter Operations on page 89.

Provides the information needed to make
repairs once you have made your
diagnosis. See Information on page 118.

Identifies the test vehicle and organizes and
manages work in progress and service
records. See Vehicle History Operations on
page 141.

Opens the organization system for saved
data files. See Data Manager Operations on
page 147.

Opens the on-line help for the system. See

Help Operations on page 173.

System Settings

Exit

Establishes and manages connections to
peripheral devices, such as the Scan
Module. See System Settings Operations
on page 174.

Closes the Diagnostic Tool software and
returns the display to the Windows desktop.
See Turning Off on page 11.

18

Basic Operation and Navigation Basic Navigation

3.4.5 Toolbar

Operation of the icons located on the toolbar are described in the table below:

Tab le 3- 6

Name Icon Description

Home

Desktop

Menu

Change Vehicle

View Record

Hardware Status

Selecting this icon returns you to the Home
screen from any test.

Selecting this icon toggles the Windows
taskbar on/off at the bottom of the screen,
and allows you access to the Windows
desktop.

Selecting this icon opens a menu that
provides information and basic operations
and features for the current screen.

The currently identified vehicle is shown to
the right of the icons, selecting allows you to
change the identified test vehicle.

Selecting the icon opens an editable
worksheet of vehicle records.

Indicates the connectivity status of the Scan
Module. Icon changes depending on status.

Indicates the connectivity status of the
Scope Multimeter. Icon changes depending
on status.

19

Basic Operation and Navigation Basic Navigation

Menu Options

The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations
and features. The list of options varies depending upon which module, or tool function, is active.
Selecting a menu item opens a submenu of choices, and some submenus also open an additional
menu. A right arrowhead (
it. The following Menu options are available from the Home Screen:

• Safety Information—opens the Important Safety Inst ruct ions document.

• Help—allows you to view supporting documentation, selecting opens a submenu.

Safety Information

Selecting Safety Information opens a PDF copy of the Important Safety Instructions that are
included in your Diagnostic Tool kit. The Important Safety Instructions document should be read

and understood prior to using the Diagnostic Tool.

Help

A variety of utilities and additional resources are available through the Help menu. Basic menu
options, which are available for all modules, include:

) indicates additional choices are available. Touch an item to select

• User Manual

• Version Info

• Activation Status

User Manual

This option opens this document, which provides overall navigation and operation information for
the Diagnostic Tool.

Version Info

This option opens a window showing the version of the software and a copy of the Software
License Agreement. Select OK to close the window.

Activation Status

This option opens a dialog box with version and licensing details for the system, and activation
status for the Diagnostic Tool and all other modules.

20

Basic Operation and Navigation Virtual Keyboard

NOTE:

3.4.6 Windows Taskbar

The standard Windows taskbar displays program icons that are currently running or that you have
pinned to the taskbar for quick access. Refer to Microsoft Windows 7 user documentation for
additional information.

Windows Taskbar Notification Area

The notification area contains icons that provide active status and notifications of selected
programs. The notification area may contain standard Windows application icons (e.g. Wireless
Network Connection Status, Audio volume, etc) and specialized application icons designed for
use only on this Diagnostic Tool (e.g. ShopStream Update Tool and Virtual Keyboard). Refer to
Windows 7 user documentation for additional information for Windows applications. For additional
information on the ShopStream Update Tool and Virtual Keyboard, see:

ShopStream Update Tool - ShopStream Update Tool (SST) on page 187

Virtual Keyboard - Virtual Keyboard on page 21

3.5 Virtual Keyboard

The Windows Touch Keyboard (Virtual Keyboard) allows you to type characters and key in
information to complete form and data entry fields, similar to a physical keyboard.

The virtual keyboard is normally running in the Windows background and can be opened in the
following ways:

• Shortcut (S) button - choose the Virtual Keyboard icon from the Shortcut (S) button menu

• Windows notification area - choose the Virtual Keyboard icon in the Windows notification

area

• Docking area - By default the virtual keyboard is docked (auto-hide) to the left side of the

screen. To access the virtual keyboard, swipe from the left edge of the screen to right
(centered top to bottom). A tab will appear on the edge of the screen. Swipe the tab again left
to right and the virtual keyboard will display.

i As an alternative, you can connect a USB keyboard to the Diagnostic Tool and use it to key in

information.

Figure 3-5 Virtual Keyboard icon in notification area

To customize settings and find additional operational information, select Tools (Figure 3-6) to
open a dropdown menu to access optional settings and Help links.

21

Basic Operation and Navigation Virtual Keyboard

Figure 3-6 T ools menu

To learn more about the virtual keyboard, select Help Topics from the Tools menu to open the
Windows Touch Keyboard help and support (Figure 3-7).

Figure 3-7 Help window

22

Basic Operation and Navigation Camera Operation

3.6 Camera Operation

3.6.1 Operating the Camera

Selecting Camera from the shortcut (S) button menu opens the camera application. The touch
screen becomes the view finder and is also used for reviewing photographs that are taken. Icons
on the touch screen are used to operate the camera. The icons change depending on which
camera function is active:

Tab le 3- 7 Camera icons

Name Icon Description

Acts as a shutter to take a photograph of what is

Photo

visible in the view finder, which is the left-hand
portion of the screen.

Gallery

Exit

Save

Delete

Back

Previous

Opens a thumbnail gallery of recently taken
pictures.

Closes the camera application and returns to
the previous screen.

Displays after a picture is taken. Selecting
saves the photograph and returns to the view
finder.

Displays after a picture is taken and in Gallery
mode. Selecting discards the photograph and
returns to the previous screen.

Displays in Gallery mode. Selecting returns to
the previously viewed screen.

Displays in Gallery mode. Selecting opens the
picture prior to the current image in the gallery.

Next

Displays in Gallery mode. Selecting opens the
picture after the current image in the gallery.

23

Basic Operation and Navigation Wi-Fi Setup

z Taking pictures:

1. Press the Shortcut (S) Button and choose Camera from the menu.

2. Focus the image to be captured in the view finder.

3. Press the Photo icon.
The view finder now shows the captured picture.

4. Select Save to save the image, or Delete to delete it.

5. Select Exit from the live view to close the camera application.

3.6.2 Viewing Pictures

Photographs are stored on the hard drive and can be retrieved two ways:

From the Diagnostic Suite; select Data Manager from the Home screen, then open the Camera
Folder.

From the desktop; select My Documents > ShopStream > Camera Folder.

3.7 Wi-Fi Setup

Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection. The
wireless network connection status icon is typically available from the Windows taskbar
notification area and can be used to access the wireless network connection setup. Refer to
Windows user documentation for wireless network setup instructions.

24

Chapter 4 Scanner Function

IMPORTANT:

The Scanner function allows your Diagnostic Tool to communicate with the electronic control
modules (ECMs ) of the vehicle being serviced. This allows you to perform tests, view diagnostic
trouble codes (DTCs), and view live data parameters from various vehicle systems such as the
engine, transmission, antilock brake system (ABS) and more.

This section includes information and instructions on the following topics:

Demonstration Program - learn the basics, using the built-in demonstration program
Basic Operation and Navigation - become familiar with Scanner icons and menu navigation
Scanner Operation - follow along with step-by-step basic vehicle scanning operations
Stopping Communication and Exiting the Scanner - review important Scanner exiting

procedures

4.1 Demonstration Program

A Scanner demonstration program is provided to help you to become familiar with Scanner
operations, without connecting to a vehicle. Sample data and test results are provided to help you
learn the menus and basic operations.

Do not connect the Scan Module to a vehicle while using the Demonstration mode.

z Using the demonstration program:

1. From the Home screen, select the Scanner icon to open the manufacturer menu.
The manufacturer menu includes all makes for which Scanner information is available. There

is also a Demonstration icon included in the list.

Figure 4-1 Sample demonstration selection

25

Scanner Function Basic Operation and Navigation

2. Select the Demonstration icon.
A menu of demonstration choices displays:

– Demonstration Vehicle—contains actual data from a selected vehicle to simulate

parameter outputs.

– OBD Training Mode—provides simulated data for an OBD-II/EOBD vehicle that allows

you to access any of the standard functions.

3. Select either option and a confirmation message displays.

4. Select OK to load the selected database.

5. Follow the on-screen instructions and select as needed until the Systems menu displays.

6. Select from any of the systems listed, then select from the submenus.

4.2 Basic Operation and Navigation

This section describes the basic menus, controls and navigation of the Scanner function and
select scanner tests.

4.2.1 Screen Messages

Screen messages appear when additional input is needed before proceeding. There are three
types of on-screen messages; confirmations, warnings, and errors.

• Confirmation Messages - Confirmation messages inform you when you are about to perform

an action that cannot be reversed or when an action has been initiated and your confirmation
is needed to continue. When a user-response is not required to continue, the message
displays briefly before automatically disappearing.

• Warning Messages - Warning messages inform you when completing the selected action

may result in an irreversible change or loss of data.

• Error Messages - Error messages inform you when a system or procedural error has

occurred. Examples of possible errors include a disconnected cable or a peripheral, such as
a printer, is powered off.

4.2.2 Making Selections

The Scanner interface is a menu driven program that presents a series of choices one at a time.
As you select from a menu, the next menu in the series displays. Each selection narrows the focus
and leads to the desired test. Use your fingertip or the stylus to make menu selections.

26

Scanner Function Basic Operation and Navigation

4.2.3 Scanner Screen Layout

The Scanner screens typically include three sections (Figure 4-2):

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

1— Scanner Toolbar
2— Main Body
3— Lower Toolbar

Figure 4-2 Scanner screen layout

Scanner Toolbar

The Scanner toolbar contains a number of icons that allow you to configure the displayed data and
to exit. The table below provides a brief explanation of the Scanner toolbar icon operations:

Tab le 4- 1 Scanner toolbar icons (sheet 1 of 2)

Name Icon Description

Exit

Back

Custom

Alarms

Properties

Closes the current test and returns you
to the menu.

When available, returns to the
previously viewed screen.

Allows you to select which parameters
are displayed on the screen.

Allows you to set an alarm on certain
data parameters when the signal goes
above or below the alarm setting.

Allows you to adjust the display
characteristics for all of the data
screens.

Graph View

Allows you to simultaneously view up
to 16 data graphs at a time.

27

Scanner Function Basic Operation and Navigation

IMPORTANT:

Tab le 4- 1 Scanner toolbar icons (sheet 2 of 2)

Name Icon Description

Saves a copy of the current frame of

Save

Print

data that can be viewed using Data
Manager.

Opens a standard Windows Print
dialog box for saving a print copy of the
current frame of data.

More

Scale

Sweep

Opens a dropdown menu of the
additional options shown below.

Switches the scale values, displayed
along the left-hand side of the graphs,
on and off.

Switches the sweep values, displayed
at the base of the graphs, on and off.

The Scanner toolbar is used to configure certain aspects of the displayed data and to exit. The
following sections explain how to use the toolbar.

Custom

The Custom icon on the Scanner Toolbar is used to determine which specific parameters display.
Minimizing the number of parameters on the data list allows you to focus on any suspicious or
symptom-specific data parameters. You can add or remove most parameters from the list. Any
parameter that has a lock icon next to it cannot be removed from the list.

Limiting the number of parameters that display allows for a faster refresh rate of the data. A
smaller data lists also reduces the amount of memory used for saved files.

z To create a custom data list:

1. Select Custom on the Scanner Toolbar.
The parameter selection dialog box with all of the parameters selected opens (Figure 4-3).

2. Select the Deselect All icon to clear the highlights from the screen.

3. Create a custom data list by selecting the parameters to be included. Highlighting indicates a
parameter that displays, parameters that are not highlighted do not display.

28

Scanner Function Basic Operation and Navigation

NOTE:

Figure 4-3 Sample custom configuration screen

Keep the following in mind when configuring a custom data list:

– Gesture scroll if the list of parameters is longer than what is shown on the screen.
– Use the Select All icon to display the complete list.
– Use the Deselect All icon to remove all the currently selected parameters from the list.
– Select individual parameters to highlight and include them in the list.
– Select individual highlighted parameters to remove them from the list.
– Use the Cancel icon to return to the data display.

4. Once all desired parameters have been selected, return to the data list:

– Use the List View icon to return to a data screen in PID List format.
– Use the Graph View icon to return to a data screen in Graph View format, see Graph View

on page 31 for details.

i Graph View is only available when 16 or fewer parameters (the number that can display on a

single screen) were selected for the custom list. Make sure that no more than 16 parameters are
highlighted if the screen displays a single graph when the Graph View icon is selected.

Alarms

Alarms are visual indicators alongside a parameter in the data display list that change color to
show the signal status. A green alarm indicates on, a gray alarm indicates off. Only digital
parameters, those with a range limited to two states, can have alarms. Parameters with
continuous ranges, such as variable voltage and pressure values, cannot have alarms. The alarm
indicator assignments remain as selected until you exit the data list:

z To configure alarm settings:

1. Select the Alarms icon on the Scanner Toolbar.
The Alarm List dialog box opens.

2. Check the parameters that you want to show alarms.

3. Select Save.

29

Scanner Function Basic Operation and Navigation

NOTE:

Alarm indicators now appear next to the selected parameters in the Data List (Figure 4-4).

Figure 4-4 Sample alarm indicators

i Alarms can only be set for certain parameters. If the Alarm List dialog box is empty, no parameters

are available and alarms cannot be set.

Properties

The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the
parameter graph display. Selecting opens a Properties dialog box that allows you to adjust colors,
settings, and sweep (Figure 4-5).

Figure 4-5 Sample properties dialog box

30

Scanner Function Basic Operation and Navigation

NOTE:

Selecting either color option, Edit Plot Color or Edit Background Color opens a standard color
selection dialog box. Select a color, then select OK to close the dialog box.

The Show Grid icon is used to switch a background grid pattern on the data graphs on and off:

• To switch the grid on; select to highlight Show Grid, then select Accept.

• To switch the grid off; select Show Grid twice so it is not highlighted, then select Accept.

The Samples After Trigger setting determines how many data samples are recorded following a
triggering event. The highlighted samples icon indicates the number of frames that are included in
the recording after a triggering event.

The sweep options let you choose the amount of data that displays across the graph. Values are
in sample points, or frames of data. A frame of data equals one complete transmission of the serial
data by the electronic control module.

Graph View

Graph View allows you to simultaneously display up to 16 parameter graphs (Figure 4-6). The
graphs must first be opened in the data list in order to be included when Graph View is selected
from the toolbar. The display defaults to a single graph if more than 16 graphs are open when the
toolbar icon is selected. Should this happen, return to the data list and close some of the graphs.

A toolbar in Graph View allows you switch scale and sweep values on and off, and to return to the
List View. The Data Buffer toolbar at the base of the screen remains active.

i The screen does not scroll in Graph View mode, it adjusts to show only the selected parameters.

Figure 4-6 Sample Graph View screen

Graph View mode can also be engaged from the custom data list configuration screen. Refer to

Custom on page 28 for details.

31

Scanner Function Basic Operation and Navigation

Save

The Save icon is used to record movies of vehicle datastream values. Saved files can be helpful
when trying to isolate an intermittent problem or to verify a repair during a road test.

z To save a movie:

• Select Save.

A save movie dialog box displays while data is being saved. The movie is saved when the
message box disappears.

Figure 4-7 Sample save dialog box

To open saved Scanner data files, from the Home screen select Data Manager > Scanner Data
Folder, see Viewing Saved Files on page 159.

Print

Selecting Print from the toolbar opens a standard Windows Print dialog box. Select from the
options as needed to print the current frame of data.

Figure 4-8 Sample print dialog box

32

Scanner Function Basic Operation and Navigation

NOTE:

If the Diagnostic Tool is connected to a printer, the current frame of data is printed. If the Diagnostic
Tool is not connected to a printer, the frame of data is saved as an “XPS” file. A dialog box opens
so that you can name the print file and specify the location that it is saved to, follow the on-screen
instructions.

Saved files can be printed at a later date, or opened and reviewed.

i Saved print files cannot be viewed using the Data Manager, they can only be opened into an

internet browser.

z To open a saved print file:

1. Minimize the Diagnostic Suite to view the desktop.

2. From the desktop select My Documents > ShopStream > Scanner Data Folder.

3. Locate the file you wish to view.

4. Double select the file to open it.
The internet browser and file open.

More

Whenever the More icon appears on the toolbar it indicates that there are additional options
available. Selecting the More icon from the Scanner toolbar opens a dropdown menu that offers
two choices that only apply to data graphs:

• Scale

• Sweep

Scale

The Scale option switches the scale values, displayed along the left-hand side of the data graphs,
on and off (Figure 4-9). The dropdown menu closes once a selection is made.

Figure 4-9 Sample data graph scales

33

Scanner Function Basic Operation and Navigation

Sweep

The Sweep option switches the sweep values, displayed below the data graphs, on and off
(Figure 4-10). The dropdown menu closes once a selection is made.

Figure 4-10 Sample data graph sweep

Main Body

The main body of the screen varies depending on the stage of operation. The main body can show
vehicle identification selections, the main menu, test data, instructions, troubleshooting
information, controls, and other diagnostic information.

34

Scanner Function Basic Operation and Navigation

Lower Toolbar

Whenever communication is established with a vehicle, the Scanner continuously records data
transmitted by the ECM in the data buffer. T he toolbar below the main body of the screen contains
the icons for navigating the buffered data and other options (Tab le 4- 2).

Tab le 4- 2 Data buffer toolbar icons

Name Icon Description

Snapshot Arms the software to take a snapshot of vehicle data

Go To Start Moves to the first frame in the data buffer

Pause

Play

Go To End Moves to the last frame in the data buffer

Clear Erases data in the data buffer

Step Back Moves to the previous frame in the data buffer

Frame Counter Indicates the data buffer frame currently displayed

Step Forward Moves to the next frame in the data buffer

Suspends data capture and changes to show the
Play icon

Starts or resumes data capture and changes to show
the Pause icon

Zoom In

Zoom Out

Increases the magnification by decreasing the sweep
of the graph

Decreases the magnification by increasing the
sweep of the graph

Use the slider in the middle of the toolbar to quickly move through paused data.

Figure 4-11 Sample data buffer slider

35

Scanner Function Basic Operation and Navigation

4.2.4 Menu Options

The Toolbar Menu icon at the base of the screen opens a menu near the top of the display.

Figure 4-12 Sample Scanner Menu icon options

The following Menu options are available:

• Safety Information—opens the Important Safety Inst ruct ions document.

• File—allows you to print or save the data being viewed.

• To ol s —allows you to perform certain maintenance operations and adjust tool settings.

• Help—allows you to view supporting documentation.

File

Use to print or save a copy of the data currently being viewed. Menu options include:

• Save—opens a submenu with these options:
– Screenshot—saves a graphic image of the current screen.
– Collected Data—saves a recording of all the data currently in the buffer plus the number

of frames designated after the trigger event (see Properties on page 30).

• Print—opens a submenu with these options:
– Screen—sends the current screen image to a printer.
– Troubleshooter—prints the full text of the troubleshooter topic shown in the main body.

Selecting an option opens a Windows Print dialog box for printing or saving the file.

Tools

This option allows you to adjust tool settings to your personal preferences. Selecting Tools opens
a menu with two options:

• Units Setup

• Display BEN

36

Scanner Function Basic Operation and Navigation

Units Setup

The units of measurement can be changed for temperature, vehicle speed, air pressure and other
pressure readings. Choose between US customary or metric units of measure.

z To change the units setup:

1. Select Tools > Units Setup.
The Measurement Units Setup dialog box opens.

Figure 4-13 Sample Units Setup screen

2. Use the dropdown menus to select the desired value for each item.

3. Select Accept to close the dialog box and apply the changes.

Display BEN

Selecting opens a screen with the Balco Engine Number (BEN) of the currently identified vehicle.
The BEN is used internally for data coordination, and you may be asked to provide to a Customer
Care representative for troubleshooting communication problems.

Help

A variety of utilities and additional resources are available through the Help menu:

• User’s Manuals

• About Scanner Hardware Version

• About Scanner

The User Manual, Version Info, and Activation Status options are the same as explained
previously, see Menu Options on page 36 for details. Other options are explained below.

37

Scanner Function Basic Operation and Navigation

User’s Manuals

This option opens a menu of additional support documentation, such as vehicle communication
software manuals, available to assist in your diagnosis. These manuals provide connection
information, detailed test procedures, and other resource material for specific vehicles.

Figure 4-14 Sample User’s Manuals menu

Select Exit to close the Help module and return to the Scanner.

About Scanner Hardware Version

This option opens a dialog box showing the hardware version and oth er details about the Scanner
module. A Copy to Clipboard icon allows you to paste the information to a document or e-mail.

About Scanner

This option opens a dialog box that shows the software version and other Scanner module details.
A Copy to Clipboard icon allows you to paste the information to a document or e-mail.

38

Scanner Function Scanner Operation

4.3 Scanner Operation

The Scanner function has two main operation features:

• Scanner—allows communication with the vehicle ECMs to review DTCs, view parameter

data, and perform functional tests.

• Fast-Track Troubleshooter—provides access to troubleshooting information from a database

of experienced based information developed by master technicians.

z Basic Scanner Operation Steps

1. Open Scanner—Select Scanner on the Home screen.

2. Identify the vehicle—Identify the test vehicle by selecting from the menu options.

3. Connect the data cable to the vehicle—Follow the on-screen connection instructions to
connect the Scan Module to the test vehicle.

4. Select a system—Select the system to be tested from the systems menu.

5. Select a test —Select the desired test.

4.3.1 Connecting the Scan Module

The Scan Module is a wireless device that is connected (using the vehicle data cable) to the
vehicle and transmits vehicle data to the Diagnostic Tool. To use the Scanner function the Scan
Module must be paired with the Diagnostic Tool. If the Scanner tries to communicate with the
vehicle and the Scan Module is not connected to the vehicle, a Connect Data Cable confirmation
screen will display. For Scan Module connection and operation information, see Pairing The Scan

Module on page 58.

4.3.2 Vehicle Identification

The Scanner communicates with the ECMs of the test vehicle and provides vehicle specific data
and test results. Vehicle identification is the initial step in using the Scanner function. Once vehicle
identification information is entered it is saved in Vehicle History and can be selected again for
later use to save time when testing the same vehicle.

The vehicle identification sequence is menu driven, each selection advances to the next screen.
A Back icon in the upper left corner of the screen returns to the previous screen. Menus items and
procedures may vary by vehicle.

z Identifying a vehicle:

1. Select the Scanner Function icon from the Home screen.
A list of manufacturers displays (Figure 4-15).

39

Scanner Function Scanner Operation

NOTE:

Figure 4-15 Sample manufacturer list

2. Select the manufacturer of the test vehicle from the list.
A model year menu displays.

i You can limit the number of manufacturers that appear on the list by selecting Configure

Favorites from the toolbar. See Creating a Favorites List on page 80 for details.

3. Select the year of the test vehicle from the menu.
A list of vehicle types or models displays. Several selections may be required to identify the

vehicle type and model, follow the screen prompts and enter the required information.
A confirmation page showing the identified vehicle displays once all the required data has

been entered. Review the information to make sure it is correct.

4. Select OK.

Alternative Vehicle Identification

Occasionally, you may try to identify a test vehicle that the Scanner does not recognize, the
database does not support, or has some unique characteristics that prevents it from
communicating with the Scanner. In these instances, there is an alternate choice that allows you
to establish communication with the vehicle:

• OBDII/EOBD Function—this function allows you to connect to the OBDII equipped vehicle

and perform basic OBD-II or EOBD diagnostic functions, see OBD Direct Operations on
page 70 for additional information.

40

Scanner Function Scanner Operation

NOTE:

4.3.3 Vehicle System Selection

z Selecting a vehicle system:

1. After the vehicle has been identified, a list of available systems for testing displays
(Figure 4-16). Select a system to continue.

Figure 4-16 Systems menu

Code Scan

i Depending on the vehicle, the Code Scan option may be available from the systems menu.

Selecting Code Scan starts an active scan of vehicle control modules, and opens the Code Scan
results screen (Figure 4-17). A green progress bar is shown at the top of each section indicating
the active scanning progress. Once completed, the results are displayed by system category.
Depending on the vehicle, the Code Scan option (if supported) may be available from the menu.

The following Code Scan toolbar options are used:

Toolbar Function

Save - Saves the Vehicle System Report as a PDF, see Saving / Printing Code Scan Data on page 44.

Save also attaches the report to the current vehicle record (viewable using the Attachments icon from the
vehicle record toolbar).

Print - Allows you to print the Vehicle System Report to your printer, see Saving / Printing Code Scan

Data on page 44.

Refresh - Refreshes the code scan data (restarts the code scan)

41

Scanner Function Scanner Operation

The following results are displayed progressively as the modules are scanned:

• The total number of systems (modules) detected (Figure 4-17).

Figure 4-17 Code Scan systems analyzed result total

• A list of all the systems analyzed with DTCs totals. A categorized system list with DTC

totals is displayed in the order they are scanned. To view the main menu for a system in the
list, select the system title (Figure 4-18).

Figure 4-18 System icon (opens Main Menu)

42

Scanner Function Scanner Operation

Select the expand/collapse icon (Figure 4-19) on the left side of a system category title
to expand or collapse a systems’ DTC list.

Figure 4-19 Expand/Collapse Icon (expanded result)

• SureTrack

®

Common Replaced Parts and repair information for DTCs. Selecting a DTC
from a list allows you to view available SureTrack information for the DTC. Select the
Common Replaced Parts graph or the Fix It! icon to view the information. For additional
information on SureTrack, and common replaced parts graph see SureTrack® on page 183.

Figure 4-20 Common Replaced Parts graph icon and Fix It! icon

• Global OBDII DTCs. Towards the end of the Code Scan Report Global OBDII DTCs are

displayed (if applicable).

• Readiness Monitor Test Status. At the end of the Code Scan Report, readiness monitor test

results are displayed as “Tests Complete” or “Not Complete”.

43

Scanner Function Scanner Operation

Saving / Printing Code Scan Data

Selecting the Save icon from the Code Scan toolbar saves the Code Scan results as an (.PDF)
file, and also attaches the report to the current vehicle record (viewable using the Attachments
icon from the vehicle record toolbar). The (.PDF) file can be reviewed, by selecting
Data Manager > Vehicle System Report Data Folder, and then selecting the (.PDF) file, see

Vehicle System Report Data Folder on page 160. When opened, the (.PDF) file displays the

Vehicle System Report, and includes:

• Basic vehicle information

• A list of the code scan results by system

• Individual system DTCs with a brief description

• Global OBD codes

• Readiness monitor test status

44

Scanner Function Scanner Operation

4.3.4 Vehicle Test Selection

z Selecting a vehicle test:

1. After a system is selected and the Scanner establishes communication with the vehicle, the
Scanner Main menu displays available tests. Select a menu item to continue.

Figure 4-21 Scanner Main menu

Main menu options vary slightly by year, make, and model. The main menu may include:

• Data Display— displays data parameter information from the vehicle electronic control

module (ECM). Selecting may open a submenu of viewing options.

• Codes Menu—displays diagnostic trouble code (DTC) records from the vehicle electronic

control module. Selecting may open a submenu of viewing options.

• Clear Codes—erases DTC records and other data from the ECM. This selection is found on

a Codes submenu for some models.

• Functional Tests—provides specific subsystem and Guided Component Tests. The tests

vary depending on the manufacturer and model.

• Actuator Tests—similar to functional tests, checks the operation of certain actuators, such as

solenoid valves and relays.

• Memory Resets—allows you to reprogram adaptive values for certain components after

making repairs. Selecting opens a submenu. These options are found on the Functional Tests
Menu for some models.

• System Tests—provides specific subsystem testing. Performing these tests is similar to

functional tests.

• Generic Functions—lets you access certain available Generic OBD II functions from a

proprietary menu (1996 and newer vehicles only).

• Troubleshooter—provides step-by-step procedures, integrating parameter data and

retrieving trouble codes when appropriate, for specific symptoms of the identified vehicle.

45

Scanner Function Scanner Operation

Codes Menu

This selection may appear as Codes, Codes Menu, Codes Only, Codes (No Data), or something
similar on the menu. Selecting opens a list of data parameter viewing options that may include:

Display Codes

Selecting opens either a list of diagnostic trouble codes (DTCs) stored in the selected electronic
control module (ECM), or a submenu of DTC viewing options. Submenu options may include:

• Trouble Code Information—opens a list of codes in ECM memory.

• History Codes—opens a list of codes whose symptoms are not currently present. History

codes indicate an intermittently occurring problem.

• Failed This Ignition—opens a list of codes that set during the current ignition cycle.

• MIL SVS or Message Requested—displays ECM requests to light the malfunction indicator

lamp (MIL) or service vehicle soon (SVS) lamp, or display a driver information alert.

• Last Test Failed—displays a complete list of failed tests.

• Test Failed Since Code Cleared—displays a list of tests that failed since the last time codes

were cleared from ECM memory.

If SureTrack
troubleshooting information from SureTrack (e.g. Common Replaced Parts data (Figure 4-22),
Real Fix and Related Fixes) will also be available. For additional information about using
SureTrack, see SureTrack® on page 183.

®

(optional) is active and data is available for a selected DTC, additional

A code list includes the DTC, a brief description, and a SureTrack Fix It! icon that opens a
submenu allowing you additional information about the DTC (Figure 4-22).

Figure 4-22 Sample code list and SureTrack information

46

Scanner Function Scanner Operation

Clear Codes

The Scanner clears trouble codes from the ECM memory on some vehicles. If this function is not
available on the test vehicle, Clear Codes does not appear as a menu option.

z To clear codes:

1. Select Clear Codes from the Codes Menu.
A confirmation message displays.

2. Make sure any conditions shown on the confirmation message are met, then select Yes.
A “codes cleared” message displays once the operation is complete.

3. Select Continue to return to the Codes Menu.

Freeze Frame/Failure Records

This selection displays the DTC that was set, along with corresponding data, when the ECM
commanded the malfunction indicator lamp (MIL) to turn on.

DTC Status

This selection allows you to view the records of a particular DTC.

z To check DTC status

1. Select DTC Status from the Codes Menu.
The DTC Status entry field displays and the virtual keyboard opens (Figure 4-23).

2. Use the virtual keyboard to enter the characters of the DTC.

3. Select the virtual keyboard Backspace icon if needed to erase a character.

4. Select the virtual keyboard Return key once all the code characters are entered.

Figure 4-23 Sample DTC Status entry field

The DTC status report displays (Figure 4-24).

47

Scanner Function Scanner Operation

Figure 4-24 Sample DTC status report

5. Select Exit to return to the DTC status entry screen.

6. Select Exit again to return to the Codes menu.

Data Display

Depending upon the test vehicle, this selection may appear as Data, Data Display, Data Only,
Data (No Codes), or something similar. All are similar. Selecting has one of the following results:

• A submenu of data viewing choices displays.

• Vehicle data displays.

A submenu displays when more than one data viewing mode is available on the identified vehicle.
On some models, the engine must be started or cranked before data can be displayed. For these
models, a “Waiting to Communicate” message displays if the engine was not cranked or started.

Data Screens

When a Data selection is made, the screen displays the data list for the selected module.The
items available for any electronic control module vary from one vehicle to another.

Data is presented in a 2-column format. An abbreviated parameter name is at the left of each
column and its value is at the right edge of the column. Parameters display in the order that they
are transmitted by the ECM, so expect variation between vehicles.

Gesture scrolling allows you to quickly move through the data list. Simply touch the screen and
drag your finger up or down to reposition the parameters being displayed. Position bars
momentarily appear to the right of each column to indicate the position of the current screen in
relation to the entire list as you scroll. Each column of parameters scrolls independently of the
other column. Figure 4-25 shows a typical data screen.

48

Scanner Function Scanner Operation

     

1— Graph icon
2— Parameter name
3— Parameter value

Figure 4-25 Sample data screen

Data Graphs

Select the Graph icon to open a data graph for that parameter (Figure 4-26). Selecting a
parameter for graph view moves it to the top of the list. Select the Graph icon again to close the
graph for that parameter and return to a data list view.

Figure 4-26 Sample graph view

49

Scanner Function Scanner Operation

NOTE:

The icons that display on each data graph allow you configure settings for the selected graph only:

Tab le 4- 3 Data graph icon operations

Name Icon Description

Select to expand the graph to fill the entire screen,

Expand/Collapse

Graph Properties

select again to collapse the graph to the standard
view.

Select to open the Graph Properties dialog box,
which allows you to set triggers for recording a
snapshot and to adjust the scale.

Triggers

Triggers establish threshold values, an upper limit and a lower limit, for recording a data snapshot.
A snapshot allows you to closely evaluate conditions that caused the triggering event.

When a snapshot is taken, the Scanner captures additional data after the trigger point is detected,
data collection pauses, and the buffered information is automatically saved as a movie. This gives
you a complete picture of what was happening before the fact, what occurred at the trigger point,
and what happened after the fact.

Data collection is paused following a trigger event. Select the Play icon to resume viewing live
data. A vertical line now appears on each of the data graphs to indicate the triggering point. The
trigger line on the parameter that triggered the snapshot is a different color than those on the other
graphs. This makes it easy to determine which parameter caused the trigger when triggers are set
for multiple parameters.

z To adjust the amount of data collected after a trigger:

1. Select the Properties icon on the Scanner toolbar to open the dialog box.

2. Highlight one of the Samples After Trigger options:

3. Select the Accept icon to close the dialog box.

i You can also adjust the amount of data collected after a triggering event using the Properties icon

on the Scanner toolbar. See Properties on page 30 for additional information.

z To set triggers and record a snapshot:

1. Select the Graph Properties icon on the parameter graph you wish to set triggers on.
The Graph Properties dialog box opens.

2. From the Graph Properties dialog box, select Triggers On.
A check mark appears in the box and the Min and Max fields activate (Figure 4-27).

3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.

4. Type the desired trigger value into the field.

5. Select the other field and enter a trigger value, then close the virtual keyboard.

6. Select Save to close the dialog box.
Trigger lines (blue for upper and red for lower) display on the selected parameter graph.

50

Scanner Function Scanner Operation





The area between the upper and lower trigger lines establishes the triggering condition. Any
data points that register outside of the set trigger conditions initiates a snapshot.

Figure 4-27 Sample Graph Properties dialog box

7. Select Snapshot on the Data Buffer Toolbar to arm the snapshot.
The Snapshot icon changes color to indicate it has been armed (Figure 4-28).

Figure 4-28 Sample armed Snapshot icon

Once all of the data is compiled, data collection pauses and the information is saved as a
movie. A confirmation screen displays to let you know the name automatically assigned to the
saved file and where to locate it.

Figure 4-29 Sample saved movie confirmation screen

51

Scanner Function Scanner Operation

NOTE:

8. Select OK to close the confirmation screen.

9. Select the Play icon on the toolbar to resume viewing live data.

i Selecting an armed Snapshot icon disarms it.

Scale

Scale adjusts the upper and lower values displayed on the vertical axis of a data graph. Two scale
modes are available; auto scale and manual scale. Auto scale, which is the default setting,
automatically adjusts the graph scale based upon the minimum and maximum values transmitted
by the ECM. Manual scale allows you to set the minimum and maximum values.

z To manually set the scale on a graph:

1. Select the Graph Properties icon to open the dialog box for the graph you wish to scale.

2. From the Graph Properties dialog box (Figure 4-30), select Auto Scale On.
The check mark is cleared from the box and the minimum and maximum fields activate.

3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.

4. Type the desired scale value into the field.

5. Select the other field and enter a value, then close the virtual keyboard.

6. Select Save to close the dialog box.

Figure 4-30 Sample manual scale selection

The dialog box closes and the parameter scale is now at the set values.

Using Zoom

The zoom options on the Data Buffer toolbar allow you to change the magnification level of the
sweep when viewing data graphs. Use the Zoom In (+) icon to increase magnification, and the

Zoom Out (–) icon to decrease magnification.

52

Scanner Function Scanner Operation

IMPORTANT:

Functional Tests

The Functional Tests selection is used to access vehicle-specific subsystem and guided
component tests. Available tests vary by manufacturer, year, and model, and only the available
tests display in the menu.

There are four general types of functional test operations:

• Information Tests—are read-only tests, like selecting “VIN” from a Functional Tests menu to

display the VIN of the identified vehicle.

• Toggle Tests—switch a component, such as a solenoid, relay, or switch, between two

operating states.

• Variable Control Tests—command a certain value for a system or component, such as

varying the spark timing in 1° increments or the EGR valve duty cycle in 10% increments.

• Reset Tests—reset the adaptive, or learned, values that are stored in the electronic control

module.

Selecting Functional Tests opens a menu of test options that varies by make and model.
Selecting a menu option either activates the test or opens a submenu of additional choices. Follow
all screen instructions while performing tests. How and what information is presented on the
screen varies according to the type of test being performed.

Do not enter any functional tests while driving on a road test. During some functional tests, the
ECM makes changes to ignition timing, fuel delivery, and other engine functions, which may affect
engine operation and vehicle control.

Some toggle and variable control tests display functional test controls at the top of the screen with
data stream information below (Figure 4-31).

Figure 4-31 Sample functional test controls

53

Scanner Function Scanner Operation

Functional test controls allow you manipulate the test signal as shown in Table 4-4.

Tab le 4- 4 Functional test control icons

Name Icon Description

Test Activates the test.

Return Moves focus back to the data list.

Change List Allows you to switch data lists.

Custom

Minus

Plus

Allows you to select which parameters display during
the functional test.

Switches an item to low or off, or incrementally
reduces a variable signal.

Switches an item to high or on, or incrementally
increases a variable signal.

Generic Functions

The Generic Functions selection opens a menu of available OBD-II/EOBD functions on 1996

and newer vehicles. For additional information on generic functions refer to the Global OBD
Vehicle Communications Sof twar e Manual. Menu options typically include:

• MIL Status - displays the ID and status of the Malfunction Indicator Lamp (MIL)

• Fast Track

• Readiness Monitors—displays the status of the OBD-II/EOBD required monitors

• ($01) Display Current Data - displays a screen containing Generic OBD PID data

• ($02) Freeze Frame—displays data stored in ECM memory when a DTC is set

• ($05) Oxygen Sensor Monitoring—displays on-board oxygen sensor monitoring test results

• ($06) On-Board Monitored Systems—displays the status of system monitors

• ($08) Request Control of On-Board System—establishes bidirectional ECM communication

• ($09) Calibration Identification—displays the ECM calibration identification numbers

• ($09) Calibration Verification Number—displays the ECM calibration

• ($09) In-Use Performance Tracking—displays a monitoring conditions report

• ($09) Vehicle Identification Number—displays the VIN

• ($0A) Emissions Related Fault with Permanent Status—displays a record of permanent codes

®

Troubleshooter - displays a menu of available experience-based tests and tips

Troubleshooter

Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians. Troubleshooter
simplifies the diagnosis process, as it contains information on virtually all common diagnostic
trouble code (DTC) problems and driveability symptoms.

54

Scanner Function Scanner Operation

NOTE:

Troubleshooter information is organized into a series of diagnostic tips that are designed to quickly
lead you to the root cause of a particular problem. The tips are vehicle-specific, which means only
tips that relate to the identified vehicle are presented. Selecting opens a menu that may include:

• Code Tips—provides detailed information on setting conditions, testing, and interpreting test

results for specific codes.

• Symptom Tips—provides diagnostic tests and procedures based on vehicle operation.

• Time Savers—provides supplemental information, such as firing order and #1 cylinder

location, that may be needed to make a diagnosis.

• Common Problems—provides advice and remedies for certain “pattern failures” that have

been experienced on vehicles of the same model.

• Tests and Procedures—explains how to perform certain tests on the specific test vehicle.

Some tips provide specifications and installation information as well.

• Fast-Track Data Scan (Normal Values)—contains information and guidelines on how to

validate data readings for certain sensors and actuators, live data values are provided.

i Troubleshooter appears in a Scanner menu only if tips are available for the system selected on the

identified vehicle.

Certain live data parameter values display directly within the tip when performing Troubleshooter
tests and procedures. A tip may also contain a hyperlink to a Troubleshooter Reference, another
test or procedure, or a supplemental operation, such as Clear Codes. Hyperlinks are shown in
blue, and selecting them opens the link. Troubleshooter References open in a separate window.
(Figure 4-32).



1— Live data values
2— Hyperlink



Figure 4-32 Sample data values within a Troubleshooter tip

55

Scanner Function Stopping Communication and Exiting the Scanner

NOTE:

4.4 Stopping Communication and Exiting the Scanner

The Scanner remains open as long as there is an active communication link with the vehicle. You
must first stop communication with the vehicle in order to exit from the Scanner function. A
warning message displays if you attempt to exit from the Scanner while it is communicating with
the vehicle ECM.

i Damage to the vehicle electronic control module (ECM) may occur if communication is disrupted.

Make sure the data cable and the USB cable are properly connected at all times during testing.
Exit all tests before disconnecting the test cable or turning off the tool.

z To exit Scanner and disconnect from a vehicle:

When disconnecting the Diagnostic Tool from the vehicle, make sure the Scanner software is
not communicating with the vehicle.

1. From a codes or data display screen, select the Exit icon on the upper toolbar.

Figure 4-33 Exit icon

The screen goes to the codes or data menu.

2. Select the Back icon on the upper toolbar.

Figure 4-34 Back icon

The screen goes to the system menu.

3. Select the Back icon on the upper toolbar.
A “stopping communication” message briefly displays followed by the systems menu.

4. Select the Change Vehicle icon on the Toolbar.

Figure 4-35 Change Vehicle icon

The vehicle description on the toolbar should now read “No Active Vehicle”.

5. Select the Home icon on the Toolbar.

Figure 4-36 Home icon

The Home screen displays.

6. Disconnect the data cable from the vehicle diagnostic connector.

56

Chapter 5 Scan Module Operation

This chapter describes the connection, operation, troubleshooting and updating of the Scan
Module.

5.1 Overview

The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data
to the diagnostic tool.

The Scan Module operates on 12 or 24VDC vehicle power, supplied through the vehicle’s data link
connector (DLC).

5











($//%



1— Data cable connector
2— Vehicle power LED (green)
3— Communication issue LED (red)
4— Bluetooth LED (green)

5— Memory card port (remove protective hand grip for access)
6— Universal serial bus (USB) jack (remove protective hand grip for access)

Figure 5-1 Scan Module

57

Scan Module Operation Pairing The Scan Module

NOTE:

IMPORTANT:

5.2 Pairing The Scan Module

To use the Scan Module with the Scanner or OBD-II/EOBD functions, it must first be paired with
the diagnostic tool.

Pairing is the wireless connection (identification) process used to connect the Scan Module to
your diagnostic tool.

The Scan Module only needs to be paired once before it’s initial use. The connection configuration
should remain in memory for all future uses, unless the connection configuration is removed or
lost.

i Wireless devices shown in this section are used as reference. Not all devices shown may be

applicable to your diagnostic tool.

z To pair the Scan Module with the diagnostic tool:

1. Turn on the diagnostic tool.

The Scan Module needs to be powered on during the pairing process. Connect the Scan Module
to a vehicle or to the diagnostic tool using the USB cable. Make sure the diagnostic tool has a
charged battery or is connected to the AC/DC power supply.

2. Connect the 26-pin end of the data cable to the Scan Module data cable connector.

3. Connect the 16-pin end of the data cable to a vehicle data link connector (DLC).
The green LED on the Scan Module is illuminated when power is being supplied to the Scan

Module. For additional information on the Data Cable, see Data Cable Connection on
page 60.

4. From the diagnostic tool select System Settings > Paired Devices.

5. Select Add from the toolbar, then OK when prompted.
The diagnostic tool searches for compatible wireless devices, then displays the results.

(Figure 5-2).

Figure 5-2 Sample Scan Module selection

58

Scan Module Operation Checking Scan Module Paired Status

NOTE:

i Search results include all compatible wireless devices detected, and may include multiple Scan

Modules if you are in a shop environment where more than one unit is powered on. Available
module listings include a partial serial number. Make sure the screen listing matches the last six
digits of the serial number of your Scan Module before continuing. Scan Module serial numbers
are also printed on the back of the Scan Module (e.g. 123SMC-987654)

6. Select the Scan Module you wish to connect from the results list.
A search in progress message displays during the pairing procedure (Figure 5-3), the Paired

Devices screen (Figure 5-4) displays once the procedure completes.

Figure 5-3 Sample pairing in progress message

7. Select the Home icon on the Toolbar.

8. Disconnect the data cable from the vehicle.

The Scan Module and diagnostic tool are now paired for wireless communication and should
automatically recognize each other when both are powered up.

5.3 Checking Scan Module Paired Status

z To check if the Scan Module is paired to your diagnostic tool:

1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 5-4).

The Paired Devices screen lists all of the devices paired to the diagnostic tool, and also indicates
whether or not there is active communication occurring.

59

Scan Module Operation Data Cable Connection

Figure 5-4 Typical Paired Devices screen

2. Verify the Scan Module is in the list of paired devices.

5.4 Data Cable Connection

To use the Scan Module for Scanner and OBD-II/EOBD testing, it must first be connected to the
vehicle’s data link connector (DLC).

Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require
optional adapters.

• All OBD-II/EOBD compliant vehicles - Use the supplied DA-4 data cable. The 26-pin end of

the cable attaches to the data cable connector on the Scan Module. The16-pin end connects
to the vehicle DLC. The cable connectors are secured with captive screws.

• All non-OBD-II/EOBD (OBD-I) compliant vehicles - Use the supplied DA-4 data cable with

the optional DA-5 adapter and a manufacturer specific adapter. The 26-pin end of the cable
attaches to the data cable connector on the Scan Module. The16-pin end connects to the DA­5 adapter, the DA-5 adapter connects to the manufacturer specific adapter and then connects
to the vehicle DLC. The cable connectors are secured with captive screws.

While using the Scanner and OBD-II/EOBD functions, on-screen cable and adapter connection
instructions are provided. The instructions may also include the location of the vehicle DLC
(Figure 5-5). If required, additional connection information can be found in the appropriate vehicle
communication software manual for the vehicle. Vehicle communication software manuals are
available online, see the website information at the front of this manual.

Figure 5-5 Vehicle connection data cable message

60

Scan Module Operation Troubleshooting

For data cable vehicle power connection information, see Vehicle Power on page 6.

z To connect the data cable to the vehicle:

1. While using the Scanner or OBD-II/EOBD function, follow the on-screen instructions for
connecting the cable and/or any adapters required to the vehicle (Figure 5-5).

2. Select Continue once the data cable is connected to the vehicle.

5.5 Troubleshooting

The Scan Module is a wireless communications device that uses Bluetooth technology to transmit
vehicle data to the diagnostic tool without a physical connection. The working range of the
transmitter is about 30 feet (9.14 m). Scan Module operations can be impacted when signal
interference, or some other condition, disrupts or impairs the wireless communication network.
These interruptions are usually temporary and easily repaired.

Indicators of wireless communication interference include:

• Slow Scan Module response accompanied by “Error 101” message.

• Slow Scan Module response accompanied by “Error 404” message.

• “Error Occurred” Message when trying to use the Scan Module.

• “Error Occurred” Message after 20 or more minutes sitting idle, pa r ticularly if the devices ha v e

been stationary.

5.5.1 No Communication Message

If the Scan Module is paired to the diagnostic tool and tries to communicate with the vehicle and
the Scan Module is not connected to the vehicle, a “Connect Data Cable” or “no communication”
message displays.

A signal lost due to moving out of range automatically restores itself when the diagnostic tool is
brought closer to the Scan Module. The Scanner sounds a tone when the signal is lost.

The following conditions cause a “no communication” message to display:

• The Scanner is unable to establish a communication link with the vehicle.

• You selected a system for testing that the vehicle is not equipped with (such as ABS).

• There is a loose connection.

• There is a blown vehicle fuse.

• There is a wiring fault on the vehicle, or in the data cable or adapter.

• There is a circuit fault in the data cable, Personality Key, or adapter.

• Incorrect vehicle identification was entered.

Refer to the Vehicle Communication Software manuals for manufacturer-specific troubleshooting
information.

5.5.2 Signal Loss / Out of Range Alarm

A signal lost due to moving the diagnostic tool out of range of the Scan Module will automatically
restore itself when the diagnostic tool is brought closer to the Scan Module. The Scan Module will
sound an audible tone when the signal is lost.

61

Scan Module Operation Troubleshooting

5.5.3 Checking Hardware Status

Verifying the Hardware Status is always the first step in troubleshooting a wireless connection
issue.

The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless operations. The background color of the status indicator icon represents the
condition of the wireless connectivity to that device. Icon status is shown in the table below:

Hardware

Icon

Background

Color

Red Not Paired

Grey

Blue

Condition Action

Paired, but Not
Communicating

Paired and
Communicating

Pair the Scan Module to the diagnostic tool. See

Pairing The Scan Module on page 58 for

instructions.

You may have moved out of range. Move the
diagnostic tool closer to the Scan Module to
reestablish communications. If connectivity is
not restored, perform the

Procedure

Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
LED on the front of the Scan Module is flashing.
If there is no connectivity, perform the

on page 64.

Recovery

Recovery Procedure on page 64.

Green USB Cable Connected Indicates the USB cable is connected.

Gray

USB Cable Not
Connected

Indicates the USB cable is not connected or
connected but not allowing communication

The three light emitting diodes (LEDs) on the faceplate of the Scan Module let you know at a
glance whether or not there is an active connection between the two modules. The two green
LEDs (Vehicle Power and Bluetooth) both flash on and off when the Scan Module and diagnostic
tool are actively communicating through a wireless connection. The red Communication LED
flashes on and off when the Scan Module is performing an internal self test, and is illuminated
continuously if a failure is detected (Figure 5-6).

62

Scan Module Operation Troubleshooting

($//%

5







1— Vehicle Power—green LED, flashes during wireless communications
2— Communication—red LED, illuminates if there is a communications failure
3— Bluetooth—green LED, flashes during wireless communications

Figure 5-6 Scan Module LEDs

Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows:

• Vehicle Power
– Off, vehicle power is not being supplied to the Scan Module through the data cable
– On Solid, the Scan Module is being powered by the vehicle, but not communicating with

the Diagnostic Tool.

– Flashing, the Scan Module is being powered by the vehicle and is communicating with the

Diagnostic Tool.

• Communication
– Off, normal state, no errors detected.
– On Solid, communications error detected.
– Flashing, internal self-test in process, will go out once the test completes.

• Bluetooth
– Off, there is no connection between the Scan Module and Diagnostic Tool.
– On Solid, the Scan Module and Diagnostic Tool are communicating through a solid

(USB cable) connection.

– Flashing, the Scan Module and Diagnostic Tool are communicating through a wireless

connection.

63

Scan Module Operation Troubleshooting

NOTE:

NOTE:

5.5.4 Recovery Procedure

This is a quick and easy method that reestablishes connectivity between the diagnostic tool and
the Scan Module in most instances. If bluetooth connectivity remains unavailable following
recovery, use one of the alternate procedures to restart the system.

i This product is intended to be used by professional technicians in a garage environment.

Electrostatic discharges may happen occasionally and cause a loss of communication. To restore
communication disconnect and reconnect the communication cables and follow screen prompts.

z To recover wireless connectivity:

1. Disconnect the Scan Module from the vehicle.

2. Navigate to the Home Screen on the diagnostic tool.

3. Select Exit to close the ShopStream Diagnostic Suite.

4. Connect the Scan Module to the vehicle.

5. Select the ShopStream Diagnostic Suite icon on the desktop.

Figure 5-7 Sample ShopStream Diagnostic Suite desktop icon

i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.

Alternate Recovery Procedures

Use these methods as an option to the Recovery Procedure, or when recovery fails to restore the
wireless connection.

USB Procedure

This method establishes a “hard-wired” USB cable connection between the modules.

z To create a USB connection:

1. Carefully slip the ends of the handgrip off of the sides of the Scan Module housing.

2. Lift open the hinged cover on the base of the Scan Module.

64

Scan Module Operation Troubleshooting

Figure 5-8 Scan Module USB jack, handgrip removed

3. Plug the small end of the USB cable into the USB jack on the Scan Module.

4. Plug the large end of the USB cable into a USB jack on the diagnostic tool.
Scanner functionality should be restored immediately once the USB connection is complete.

If not, suspect a hardware failure. The diagnostic tool and Scan Module are both fully
functional, so you can complete your testing with the USB connection intact.

ShopStream Diagnostic Suite Restart Procedure

This method, which closes and restarts the ShopStream Diagnostic Suite software, takes about
two minutes to complete.

z To restart the ShopStream Diagnostic Suite:

1. Navigate to the Home Screen on the diagnostic tool.

2. Select Exit to close the ShopStream Diagnostic Suite.

3. Wait for the Scan Module Communication LED to stop flashing.

4. Select the ShopStream Diagnostic Suite icon on the desktop.
The ShopStream Diagnostic Suite should open with connectivity restored.

Windows Reboot Procedure

This method, which completely shuts down the diagnostic tool, takes several minutes to complete.

z To reboot the diagnostic tool:

1. Disconnect the Scan Module from the vehicle.

2. Navigate to the Home Screen on the diagnostic tool.

3. Select Exit to close the ShopStream Diagnostic Suite.

4. Select Start in the lower-left corner of the screen to open the menu.

5. Select Turn Off Computer from the menu.

6. Select Turn Off when the Confirmation window opens.

7. Wait for the tool to completely turn off, then press the Power button to restart the diagnostic
tool.

8. Connect the Scan Module to the vehicle once the ShopStream Diagnostic Suite opens.

65

Scan Module Operation Updating Scan Module Firmware

IMPORTANT:

IMPORTANT:

NOTE:

5IFSFJTBOVQEBUFBWBJMBCMFGPSZPVS4DBOOFS.PEVMF

5.6 Updating Scan Module Firmware

The internal programming (firmware) of the Scan Module, may require periodic updates. These
firmware updates (when available) are delivered with diagnostic software updates/upgrades.
Firmware updates increase the Scan Module’s diagnostic capabilities, typically by adding support
for new tests, vehicles and enhanced applications to the vehicle databases.

z Scan Module Firmware Update Process:

Upon starting the Scanner function, initially after a software update or upgrade has been installed,
a message may be displayed to inform you an update is available (Figure 5-9).

Figure 5-9 Scan Module update available message

To supply power to the Scan Module, the data cable must be connected to the vehicle during the
update process, with the vehicle ignition switch in the OFF position. To avoid damaging the Scan
Module, never turn the ignition switch ON during the update process.

To avoid damaging the diagnostic tool or scan module, it is highly recommended to connect the
AC/DC power supply to the diagnostic tool before starting the firmware update process. Damage
can occur to the scan module if the diagnostic tool power is turned off or the power supply is
disconnected during the firmware update process.

1. Select the desired update option:

• Update Now begins the process immediately.

• Update Later defers the operation, closes the message, and starts the Scanner function. If

you choose not to perform the update, it will not affect diagnostic tool operation, however you
will not benefit from the additional features available in the update.

i Selecting Details in the upper-right corner opens a list of what is included in the update.

Once the update process has been started, the update is performed wirelessly, and the installation
progress is tracked on the screen (Figure 5-10).

66

Scan Module Operation Updating Scan Module Firmware

IMPORTANT:

Figure 5-10 Sample update in progress screen

A “successfully updated” message displays once the installation process is complete
(Figure 5-11).

Figure 5-11 Sample firmware update complete message

2. Select OK to close the message and return to Scanner operations.

The updated Scan Module, is ready to use.

z Alternate Scan Module Firmware Update Process (USB cable):

If necessary, this alternate firmware update procedure may be used to update the Scan Module
firmware.

The diagnostic tool must be connected and powered by the AC/DC power supply during the Scan
Module firmware update process. Damage can occur to the Scan Module if the diagnostic tool
power is turned off or the power supply is disconnected during the firmware update process.

1. Connect the AC/DC power supply to the diagnostic tool.

2. Turn on the diagnostic tool.

3. Connect the Scan Module to the diagnostic tool as follows:

67

Scan Module Operation Updating Scan Module Firmware

IMPORTANT:

NOTE:





The Scan Module data cable must be disconnected from the vehicle during the update process.

a. From the bottom of the Scan Module, gently lift up and out on the sides of the handgrip to

free it from housing (Figure 5-12).
b. Open the hinged cover on the base of the Scan Module to expose the USB jack.
c. Plug the small end of the USB cable into the USB jack on the Scan Module.
d. Plug the large end of the USB cable into one of the USB jacks on the side of the

diagnostic tool.

i When connected, the scan module USB connection status icon background color will change from

gray to green.

1— Hinged cover
2— USB jack

Figure 5-12 Scan Module USB jack

4. Select Scanner from the diagnostic tool Home screen.

5. Select OK when the update available message displays.
The update begins and installation progress is tracked on the screen (Figure 5-13).

Figure 5-13 Sample update in progress screen

68

Scan Module Operation Updating Scan Module Firmware

A “successfully updated” message displays once the installation process is complete
(Figure 5-14).

Figure 5-14 Firmware update complete message

6. Select OK to close the message and return to the Scanner function.
The updated Scan Module, is ready to use.

69

Chapter 6 OBD Direct Operations

This Home screen option allows you to access Generic OBD-II/EOBD Scanner tests without
completing a vehicle identification. OBD Direct presents a quick way to check for diagnostic
trouble codes (DTCs), isolate the cause of an illuminated malfunction indicator lamp (MIL), check
monitor status prior to emissions certification testing, verify repairs, and perform a number of other
services that are emissions-related. This mode is also used for testing OBD-II/EOBD compliant
vehicles that are not included in the Scanner databases.

OBD Direct is a Scanner function, and the Scan Module must be connected to the test vehicle and
communicating with the diagnostic tool. This function only provides generic OBD-II/EOBD
information. To access enhanced OBD-II/EOBD functions, select Scanner from the Home screen.

Options for the Menu icon on the Toolbar at the base of the screen are the same as those available
for the Scanner module.

Selecting OBD Direct on the Home screen opens a menu with two options (Figure 6-1):

Figure 6-1 Sample OBD Direct main menu

70

OBD Direct Operations OBD Health Check

6.1 OBD Health Check

The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble
codes (DTCs) and to check readiness monitors. Selecting OBD Health Check opens a submenu
of options (Figure 6-2).

Figure 6-2 Sample OBD Health Check menu

6.1.1 Global OBD II Code Check

This option displays any stored emission related generic DTCs reported by the ECM. Selecting
opens a submenu with two choices:

• Codes

• Pending Codes

Codes

Codes displays a list of current emission related DTCs. OBD-II/EOBD Codes have a priority
according to their emission severity, with higher priority codes overwriting lower priority codes.
The priority of the code determines the illumination of the MIL and the code erase procedure.
Manufacturers rank codes differently, so expect to see differences between makes.

71

OBD Direct Operations OBD Health Check

Pending Codes

The purpose of this service is to enable the scan tool to obtain “pending” or maturing diagnostic
trouble codes. These are codes whose setting conditions were met during the last drive cycle, but
need to be met on two or more consecutive drive cycles before the DTC actually sets.

The intended use of this service is to assist the service technician after a vehicle repair and after
clearing diagnostic information, by reporting test results after a single driving cycle.

• If a test failed during the driving cycle, the DTC associated with that test is reported. If the

pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically
cleared from memory.

• Test results reported by this service do not necessarily indicate a f aulty com ponent or system.

If test results indicate another failure after additional driving, then a DTC is set to indicate a
faulty component or system, and the MIL is illuminated.

6.1.2 Global OBD II Clear Codes

This option is used to clear all emission related diagnostic data such as, DTC records, freeze
frame data, and test results, from ECM memory. Although OBD Direct only displays generic
OBD-II data, clearing codes erases all of the stored data including any enhanced codes.

A confirmation screen displays when the clear codes option is selected to prevent accidental loss
of data. Select Yes on the confirmation screen to continue.

6.1.3 Readiness Monitors

Use this menu option to check the readiness of the monitoring system. An OBD-II/EOBD system
checks the status of emission-related subsystems by running continuous or periodic tests. Test
results are shown in the data viewer (Figure 6-3).

Figure 6-3 Sample readiness monitor test report

Gesture sweep to view the entire list of Readiness Monitors to ensure that all tests are complete.
It is possible to print the readiness test status or save it as part of a Vehicle history.

72

OBD Direct Operations OBD Diagnose

6.1.4 MIL Status

This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and the distance driven while the MIL is
on (if supported), can also be displayed. It is also possible to print the MIL Status.

6.2 OBD Diagnose

Selecting OBD Diagnose opens a menu with the following options:

• Start Communication—begins the test session

• Connector Information—provides data link connector (DLC) location details for most models

• Manual Protocol Selection—allows you to select which protocol to use

6.2.1 Start Communication

Use the following procedure to conduct an OBD Direct test session:

z To perform an OBD Direct Test:

1. Select Start Communications from the OBD Direct menu.
A generic connection message displays (Figure 6-4), connect the Scan Module to the

test vehicle as instructed.

Figure 6-4 Sample generic connection message

73

OBD Direct Operations OBD Diagnose

2. Select Continue.
A communications message that shows how many ECMs were detected, which ECM is

communicating, and which communication protocol is being used displays (Figure 6-5).

Figure 6-5 Sample communication message

3. Select Continue and a menu of available tests displays (Figure 6-6).

Figure 6-6 Sample Start Communication menu

4. Select a test to continue.

74

OBD Direct Operations OBD Diagnose

Readiness Monitors

Use this menu item to check the status of the monitored system. If a monitored system is not
supported, it is not displayed. Scroll, if needed, to view the entire list of monitors. Selecting
Readiness Monitors opens a submenu with two choices:

• Monitors Complete Since DTC Cleared—displays the results of all monitor tests that have

run since the last time the electronic control module (ECM) memory was cleared.

• Monitors Complete This Cycle—displays only the results of monitor tests that ran during the

current drive cycle, they reset when the ignition is switched off.

MIL Status

This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and also the distance traveled while the
MIL is on (if supported), can also be displayed. It is also possible to print the MIL Status.

Fast-Track Troubleshooter

Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians since 1988. The
Troubleshooter system simplifies the diagnosis process, as it contains information on virtually all
common diagnostic trouble code (DTC) problems and driveability symptoms for most vehicles
covered by the vehicle communication software.

($01) Display Current Data

Use this item to display the current emission related data from the selected electronic control
module (ECM) of the vehicle. Displayed data includes analog inputs and outputs, digital inputs and
outputs, and system status information broadcast on the vehicle data stream. OBD Direct data
displays similar to Scanner data, refer to Data Display on page 48 for details.

($02) Display Freeze Frame Data

This item is used to display freeze frame data for any stored emission related diagnostic trouble
codes (DTC). In most cases the stored frame is the last DTC that occurred. Certain DTCs, those
that have a greater impact on vehicle emission, have a higher priority. In these cases, the highest
priority DTC is the one for which the freeze frame records are retained.

Freeze frame data includes a “snapshot” of critical parameter values at the time the DTC set.

($03) Display Trouble Codes

This option displays any stored emission related DTCs reported by the various ECMs. The OBD
Direct code report is similar to a Scanner module code report, and includes the Fix It! icon with
hyperlinks to Information details. See Display Codes on page 46 for additional information.

75

OBD Direct Operations OBD Diagnose

($04) Clear Emissions Related Data

This item is used to clear all emission related diagnostic data such as, DTCs, freeze frame data,
and test results from the memory of the selected ECM.

($05, 06, 07) Display Test param./Results

This option opens a submenu of test parameters and test results from various sensors, monitor
test results, and a record of DTCs detected during the last drive cycle. The menu includes:

• Oxygen Sensor Monitoring ($05)

• On-Board Monitored Systems ($06)

• DTCs Detected During Last Drive ($07)

($08) Request Control of On-board System

This service enables bidirectional control of the ECM so that the Scanner is able to transmit
control commands to operate the vehicle system. This function is useful in determining how well
the ECM responds to a command.

Available options vary by make, model, and year of the test vehicle. Select a test and follow the
on-screen instructions.

($09) Read Vehicle Identification

This selection displays the vehicle identification number (VIN), the calibration identification, and
the calibration verification number (CVN) of the test vehicle.

($09) In-use Performance Tracking

This selection displays the “In-use Performance Tracking” of monitored data. It is basically a
record of the number of times each of the monitor tests have been completed.

($0A) Emission Related DTC with Permanent Status

This service displays a record of any “permanent” codes on late-model vehicles if the vehicle
supports Service $0A. A permanent status DTC is one that was severe enough to illuminate the
MIL at some point, but the MIL may not be on at the present time.

Whether the MIL was switched off by clearing codes or because the setting conditions did not
repeat after a specified number of drive cycles, a record of the DTC is retained by the ECM.
Permanent status codes automatically clear after repairs have been made and the related system
monitor runs successfully.

76

OBD Direct Operations OBD Diagnose

6.2.2 Connector Information

This option opens a database of vehicle diagnostic connector locations that includes most makes
and models.

z To locate a vehicle diagnostic connector:

1. Select Connector Information from the System menu.

2. Select a manufacturer from the list presented.

3. Select a model from the list presented.
Instructions for which, if any, cable adapter or pin to use displays.

4. Select Continue.
Information on where to locate the vehicle diagnostic connector displays.

5. Select Continue to return to the System menu.

6.2.3 Manual Protocol Selection

A communication protocol is a standardized way of data communication between an ECM and a
scan tool. Global OBD may use several different communication protocols. The scan tool
automatically connects to an available protocol, which displays on the connection message
(Figure 6-5). Some vehicles communicate on more than one protocol. Use the Manual Protocol
Selection option to switch to a different protocol.

Select Manual Protocol Selection and message displays advising you to make sure you know
the correct protocol for the test vehicle. An incorrect selection may activate warning lamps and set
CAN related faults on the vehicle. Select OK and a menu of options displays (Figure 6-7).

Figure 6-7 Sample communication protocol menu

77

Chapter 7 Guided Component Test

:$51 ,1 *

IMPORTANT:

Operations

The Guided Component Test software is a component-testing powerhouse, providing you with a
robust diagnostic database for use with scopes and meters. It is like having access to a complete
library of shop manuals for testing engine-management components, transmission sensors and
components, and ABS systems.

Guided Component Test helps you with everything from selecting the appropriate test for a
specific component to showing the hook-up location and correct pin configuration. This software
thoroughly guides and instructs you on proper testing procedures and offers tips from the internal
troubleshooter database. The Guided
your overall set-up and diagnostic testing time. Vehicle-specific g
provided for engine, transmission, ABS, charging, transfer case and suspension systems.

Risk of electrical shock.

•Read the Important Safety Instructions document provided separately for messages on

the safe use of this product.

• This product is intended for Measurement Category I (for example, automotive 12V

systems), do not use this product for Measurement Categories II, III, and IV.

• Measurement Category I is for performing measurements on circuits not directly

connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.

• Do not apply the Black Ground Lead to test points other than ground/system return/

vehicle chassis.

Electrical shock can cause personal injury, equipment damage, or circuit damage.

component test procedures, tips, and meter settings reduce

uided component tests are

Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.

7.1 Vehicle Identification

The Guided component test information presented is specific to the vehicle being tested.
Therefore, certain attributes of the test vehicle must be entered into the diagnostic tool so that the
correct data can be retrieved. Vehicle identification information is carried over if you enter the
Guided
stored in the Vehicle History module. However, you may need to enter additional attributes in
some instances.

The vehicle identification sequence is menu driven, you simply follow the screen prompts and
make a series of choices. Each selection you make advances you to the next screen.

Component Test module either from the Scanner function or from one of the records

78

Guided Component Test Operations Vehicle Identification

7.1.1 Menu Options, Guided Component Test

Selecting the Toolbar Menu icon at the base of the screen offers the following options:

• Safety Information—opens the Important Safety Inst ruct ions document.

• File—allows you to print or save the data being viewed.

• Top Level Menus—allows you to access supplemental information and training programs.

• Help Operations—allows you to view supporting documentation.

File

Selecting File opens a menu of print options:

• Print Article—selecting has one of two results:
– If a printer is connected, the file is sent to the printer.
– If a printer is not connected, the article is saved as a (.xps) file, which can be retrieved,

moved, or copied and printed at a later time.

• Print Preview—opens a representation of what the printed file will look like.

• Page Setup—allows you to adjust margins and paper orientation.

Top Level Menus

Selecting Top Level Menus opens a list that may include the following options:

• Power User Tests

• How To

• Features Benefits

• Index (United Kingdom Only)

Features Benefits

Selecting Features Benefits opens a menu page that includes:

• 5-Minute Walk Thru With Demo Board (Australia Only) —explains how to use the optional

demonstration board to generate sample signals.

• Features & Benefits—provides descriptions and a brief overview of meter functions

• Accessories—opens a menu of optional equipment available.

• Product Description—provides descriptions and a brief overview of meter operations.

The demonstration board not only helps you learn how to use the Guided Component Tests
software, it allows you to hone your skills and diagnostic technique without an actual test vehicle.

Index (United Kingdom Only)

Selecting Index opens an alphabetical list of components, systems, tests, terms, and other items
for which there is a brief help file. Some items open an additional menu. Use the Back and Exit
icons on the Toolbar to return or close the screen.

79

Guided Component Test Operations Vehicle Identification

Power User Tests

The Power User Tests option gives you quick access to a pre-configured meter for conducting a
number of control system tests. Tests are available with or without on-screen help. Help typically
provides a description of the test along with expected results and a link to the pre-set meter.

How To

The How To option provides a list of available on-screen instructions for performing tasks. Scroll
to view the entire list. Typical topics include:

• 10-Minute Battery Drain Class—covers battery draw basics.

• 10-Minute Electronic Class—provides brief instruction in basic electronics and circuit

connections.

• 10-Minute High Intensity Discharge Lighting Class—provides brief instruction on high-

intensity lighting system basics.

• 10-Minute Lin Bus Class—provides brief instruction on LIN BUS systems.

• 15-Hybrid Vehicle CLASS—provides a brief overview of hybrid vehicle systems.

• 15-Minute Ignition Class—provides an introduction to basic ignition testing.

• 15-Minute Mapped Cooling System Class—provides a basic system overview.

• 15-Minute Tyre Pressure Monitoring System Class—provides a basic system overview.

• 15-Minute Voltage Drop Diagnosis Class—covers performing voltage drop tests and using

the results to diagnose circuit failures.

• 15-Minute Lin Bus Class—provides brief instruction on LIN BUS systems.

• Illustrated Terms & D e f i n itions—provides definitions of terms, drawings and tips associated

uided component testing.

with g

• No-start Basics—provides a guideline for diagnosing a no-start condition.

• O2 Sensor & Feedback System Analysis—displays the guided component test meter in the

“live” graphing mode with O2S test tips to help you understand the fundamental concepts of
O2S diagnostics.

• Test Tips—gives on-screen instructions for performing specific guided component tests along

with drawings and tips.

• 20-minute Current Ramp Classes—provides an introduction to current ramp testing.

7.1.2 Creating a Favorites List

Once a Guided Component Test database is loaded, a list of manufacturers displays. This list is
often long and includes makes that are not frequently used. A toolbar at the top of the screen
allows you to custom configure the manufacturer list to display only the makes you frequently
service.

80

Guided Component Test Operations Vehicle Identification

NOTE:

Figure 7-1 Sample manufacturer list

z To configure a favorites list:

1. Select Configure Favorites on the toolbar.
A list of selectable manufacturers displays.

Figure 7-2 Sample Configure Favorites screen

2. Select each manufacturer you want to include, selected manufactures are highlighted.

i Manufacturers appear on the favorites list in the order in which they are selected. Therefore, if you

select the makes you work on most frequently first, they will appear at the top of the list.

3. Select Finished on the toolbar once your selections have been made.
The screen returns to the manufacturer list, but only the makes you selected display. Note the

“Favorites” toolbar selection now reads “Full list”.

81

Guided Component Test Operations Vehicle Identification

4. Select Full List on the toolbar to view the complete list of manufacturers.

5. Select Back on the toolbar at any time to return to the previous screen.

Your favorites list is what will display whenever a Guided Component Test database is started in
the future. The list can be modified at any time by selecting Configure Favorites from the toolbar.

7.1.3 Identifying a Test Vehicle

Exact procedures to identify the test vehicle may vary somewhat by vehicle and market. The
following procedure, which identifies a 2008 Ford Focus for testing the fuel injection system, is
typical of what to expect.

z To identify a vehicle for Guided Component Test:

1. Select the Guided Component Test Function icon from the Home screen.

2. Select which database to load for the test vehicle if requested (optional).
After the database loads, a list of manufacturers displays.

3. Select FORD and a model year menu displays.

4. Select 2008 from the year menu and a list of available models displays.

5. Select FOCUS from the model list and a list of available engines displays.

6. Select 1.6L from the engine list and a confirmation dialog box displays (Figure 7-3).

Figure 7-3 Sample confirmation dialog box

7. From the confirmation dialog box, select OK to continue, or Cancel to return to the engine list.
A list of tests available for the identified vehicle displays (Figure 7-4).

82

Guided Component Test Operations Vehicle Identification

NOTE:

Figure 7-4 Sample available tests list

8. Select ENGINE and a component test menu displays (Figure 7-5).

Figure 7-5 Sample available component tests list

9. Select a test to continue.

The identification sequence is now complete, refer to the Operations section that follows for
details on how to navigate through the Guided Component Test information and perform tests.

i If you return to the Home screen and select Scanner or Vehicle History the vehicle identification

entered here is carried over. However, additional information may be needed by some modules.

83

Guided Component Test Operations Operations

7.2 Operations

The Guided Component Test software provides vehicle specific guided component test
procedures and information that aid in setting up scopes and meters. Once a test vehicle is
identified, you can select a g
selections two main choices are available on the component menu:

1. COMPONENT INFORMATION—provides information on the selected component and
connector pin details that assists you in understanding the components prior to diagnosis.

2. TESTS—provides a pre-configured list of tests, guides you through performing the tests, and
offers tips and resources to reduce setup and testing time.

7.2.1 Component Information

Component Information provides details on specific vehicle components to provide a better
understanding of the components prior to diagnosis.

The Component Information screens contain information to assist you with testing. The screens
are divided in sections to help quickly guide you to the correct information (Figure 7-6):

• Operation—provides a general description of normal component operation.

• Connector—displays the component connector and lists pin assignments.

• Location—identifies the component location and the best place for testing it.

• Tech note—provides guided component test-related tips (for example, common failures or

faults) as well as update or recall information.

uided component test from the list of available tests. For most

Figure 7-6 Sample Component Information screen

z To view component information:

1. Select a component from the tests list.

2. Select COMPONENT INFORMATION from the component menu.

84

Guided Component Test Operations Operations

NOTE:

NOTE:

i An additional selection, such as front or rear for an oxygen sensor (O2S), may be required before

advancing to the component information screen.

The component information screen displays (Figure 7-6).

3. Always Gesture sweep to view any additional information below what is visible.

4. Select Back at any time to return to the previous screen.

7.2.2 Tests

The Tests section guides you through the process of performing tests on a specific component. It
also provides specifications, tips on how and where to connect the test meter leads, and also
automatically configures the multimeter or lab scope to perform the selected test.

Once a test vehicle is identified, you can select a component from the available tests list.

z To select a test:

1. Select a component from the list.

2. Select TEST to open the list.

i More than one selection is available in some instances. For example, select Ignition Tests and a

menu offering Primary Tests and a Secondary Tests displays.

The list shows all of the tests available for the selected component, choices vary by make,
model, and year.

Selecting opens an additional submenu similar to the one shown in Figure 7-7 when more
than one option is available.

Figure 7-7 Sample O2S voltage test submenu

85

Guided Component Test Operations Operations

3. Select a test option and the test screen displays (Figure 7-8).

Figure 7-8 Sample Test screen

4. Gesture sweep to view any additional information.

5. Select Back at any time to return to the previous screen, or select Exit to return to the main
component menu.

Hyperlinks

Guided component test screens contain hyperlinks that can either take you to another page
containing additional information or open an additional window on top of the current screen.
Hyperlinks display as icons. Common hyperlinks are:

– View Meter—opens a live meter set up to perform the test in the lower portion of the

screen (Figure 7-9). Once the meter view is open, the
the top of the screen is replaced by the Scope Multimeter toolbar, which allows you to
make adjustments to the settings. See Scope Multimeter Toolbar on page 98 for details.

– Show More Information—advances to a new screen with more detailed information

about a particular test, select Back to return to the test screen.

Guided Component Test toolbar at

86

Guided Component Test Operations Operations

View Meter

A Meter icon, which is only available in the Guided Component Test view meter mode, appears on
the upper toolbar (Figure 7-9).

Figure 7-9 Sample view meter window

Three view meter options are available:

1. With View Meter active (Figure 7-9), select the Meter icon on the toolbar once and the meter
expands to fill the entire screen.

2. Select the Meter icon a second time and the meter open as a separate window (Figure 7-10).
This window can remain open if you switch to the Scanner function and can be accessed from
the Windows toolbar at the bottom of the screen. You can also resize and reposition the meter
window on the screen.

Figure 7-10 Sample meter view in a separate window

87

Guided Component Test Operations Operations

IMPORTANT:

Selecting the Close icon (red box with an X) when viewing the meter in a separate window
closes the meter and returns you to the Guided Component Test screen.

3. Select the Meter icon a third time to close the separate window and return to the standard
meter view as shown in Figure 7-9.

Select Exit from the toolbar to close meter view and return to the Guided
screen.

Component Test

Connecting to a Test Vehicle

Before performing a test, you must connect the meter test leads to the vehicle. Certain guided
component tests require the use of specific leads. Information on specific leads and other
connecting information displays on the initial test screen. Follow the on-screen connection
instructions in the test procedure to connect the test leads.

Performing a Test

Once you connect the test leads to the vehicle, you can proceed with testing.

z To perform guided component tests:

1. Follow the instructions displayed in the test procedure section.

2. Gesture sweep to view all of the instructions and follow the on-screen procedures.

3. Select the View Meter hyperlink to display test results.

4. Refer to the on-screen information to verify test results.

Refer to Operations on page 102 for additional information on working with the View Meter
window.

88

Chapter 8 Scope and Multimeter

:$51 ,1 *

IMPORTANT:

Operations

The Scope Multimeter function provides all the tools needed for performing electrical and
electronic circuit tests and for monitoring signals and circuit activity. The Scope Module easily
separates from the Diagnostic Tool and connects with a USB cable so that test results can be
remotely monitored as you perform other tasks.

The Scope Multimeter function works interactively with other functions. Selecting “View Meter”
from a Guided Component Test or Scanner Test opens the Scope Multimeter function.

Risk of electrical shock.

• Read the Safety Information provided for important warnings on the use of this product

• This product is intended for Measurement Category I (for example, automotive 12V

systems), do not use this product for Measurement Categories II, III, and IV.

• Measurement Category I is for performing measurements on circuits not directly

connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.

• Do not apply the Black Ground Lead to test points other than ground/system return/

vehicle chassis.

Electrical shock can cause personal injury, equipment damage, or circuit damage.

Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.

8.1 Using the Scope Module Remotely

The Scope Module (M4) module can be undocked from the Diagnostic Tool, and used remotely to
increase the range of mobility while monitoring signals on a test vehicle. An A/B type USB cable
(supplied) is used to connect the Scope Module to the Diagnostic Tool when used remotely.

As general practice, the Scope Module should only be undocked from the Diagnostic Tool when it
is off. To prevent accidental loss of data, make it a practice to first save the current data if desired,
then select either the Power Off or Back icon from the Scope Multimeter toolbar to stop meter
operation. Power Off saves the current settings, but does not save data. Settings are not saved if
Back is selected.

89

Scope and Multimeter Operations Using the Scope Module Remotely

NOTE:

NOTE:

i If the Scope Module:

○ Is undocked from the Diagnostic Tool when it is on, or
○ Is exposed to a electro static discharge (ESD) while it is being used remotely

the following will occur:

• Communication between the Diagnostic Tool and the Scope Module will be terminated.

• All current data and settings will be lost.

• An error message (e.g. Meter/Scope Not Found) will display to indicate that

Scope Module communication has terminated.

When communication is reestablished (after a communication loss), the Scope Multimeter
application is restarted and the Scope Multimeter main menu page is displayed.

i When the M4 is connected into it’s docking station on the rear of the diagnostic tool or is

connected to the diagnostic tool with a USB cable remotely, the M4 USB connection status
indicator (lower right of screen) is displayed. When the M4 is removed from the docking station,
and is not connected by a USB cable the status indicator background displays red with an “X”.

M4 Scope/Meter Connection Status Indicator

Icon

Background

Color

Red

Grey Connected/Paired

Condition Action/Indication

Not Connected/Not
Paired

Connect the M4 to the docking station on the
rear of the diagnostic tool or (if using remotely)
connect the M4 to the diagnostic tool with a
USB cable.

Indicates the M4 is connected to the docking
station on the rear of the diagnostic tool or (if
using remotely) is connected with a USB cable.

z To setup the Scope Module for remote operation:

1. Depress the Scope Module release tab located on the top of the Diagnostic Tool (Figure 8-1).

Figure 8-1 Scope Module release tab

2. Slide the Scope Module off of the Diagnostic Tool.

3. Locate the USB jack on the bottom of the Scope Module (Figure 8-2).

Figure 8-2 Scope Module USB jack location

90

Scope and Multimeter Operations Getting Started

4. Connect the square end of the USB cable to the jack on the Scope Module.

5. Connect the rectangular end of the USB cable to either of the two ports on the Diagnostic Tool.
The Scope Module is now ready for remote use.

8.2 Getting Started

The Scope and Multimeter module enables the following functions:

• Lab Scope

• Ignition Scope

• Graphing Multimeter

• Digital Multimeter

8.2.1 Capabilities

The following tables detail the software and hardware capabilities.

Tab le 8- 1 Scope

Function Range Accuracy/Comments

Ch. 1—yellow banana jack

Signal Measurement

Sample Rate

Bandwidth DC–3 MHz 3 db point @ 3 MHz

Input Impedance

VDC (Full Scale) 100mV–400V Do not measure greater than 75VDC
VAC (Full Scale) 100mV–400V Do not measure greater than 50VAC (rms)

Low Amp Probe

Ch. 2—green banana jack
Ch. 3—blue banana jack
Ch. 4—red banana jack

For 50uS sweep 6MSPS
For 100uS sweep 3MSPS
For all other sweeps 1.5 MSPS

10 MOhm
4kOhm @ 3MHz

20A scale (100mV/Amp)
40A scale (10mV/Amp)
60A scale (10mV/Amp)

@ DC

Each channel input is referenced to
common ground input (GND—black banana
jack)

Continuous sampling,
MSPS = mega samples per second

Channel 1–4

Connect Low amp Probe (+) to Ch. 1
(yellow banana jack) and (–) to GND input
(black banana jack).
See NOTE below.

Tab le 8- 2 Graphing Multimeter (part 1 of 2)

Function Range Accuracy/Comments

Ch. 1—yellow banana jack

Signal Measurement

Sample Rate 1.5 MSPS

Bandwidth DC–3 MHz 3 db point @ 3 MHz

Input Impedance

VDC (Full Scale) 75VDC Do not measure greater than 75VDC
VAC (Full Scale) 50VAC Do not measure greater than 50VAC (rms)

Ch. 2—green banana jack
Ch. 3—blue banana jack
Ch. 4—red banana jack

10 MOhm
4kOhm @ 3MHz

@ DC

91

Each channel input is referenced to
common ground input (GND—black banana
jack)

Continuous sampling,
MSPS = mega samples per second

Channel 1–4