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User Manual
EAZ0061B58A Rev. E
Page 2
Legal Information
IMPORTANT:
Trademarks
Snap-on, ShopStream Connect, Fast-Track Troubleshooter, SureTrack, and VERUS are trademarks registered in
the United States, and other countries of Snap-on Incorporated. All other marks are trademarks or registered
trademarks of their respective holders.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Snap-on Incorporated is under license.
Copyright Information
© 2018 Snap-on Incorporated. All rights reserved.
Disclaimer of Warranties and Limitation of Liabilities
All pictures and illustrations shown are for reference purposes only. All information, specifications and illustrations in
this manual are based on the latest information available at the time of printing and are subject to change without
notice. While the authors have taken due care in the preparation of this manual, nothing contained herein:
• Modifies or alters in any way the standard terms and conditions of the purchase, lease, or rental agreement
under the terms of which the equipment to which this manual relates was acquired.
• Increases in any way the liability to the customer or to third parties.
Snap-on
®
reserves the right to make changes at any time without notice.
Before operating or maintaining this unit, please read this manual carefully paying extra attention to the safety
warnings and precautions.
Manuals / Technical Documentation - The information in this manual is periodically revised to ensure the latest
information is included. Download the latest version of this manual and other related technical documentation from
the Snap-on Diagnostics website.
Software License Information
Use of Software is governed by the terms and conditions of the End User License Agreement. The End User License
Agreement is provided with the diagnostic tool and the device should not be initially operated until the End User
License Agreement is read. Use of the device acknowledges your acceptance of the End User License Agreement.
Patent Information
For a listing of Snap-on products that are protected by patents in the United States and elsewhere,
visit: https://patents.snapon.com
ii
EAZ0061B58A Rev. E 12-M-17 GB
Page 3
Contact Information (United Kingdom)
Visit our websites at:
https://www1.snapon.com/diagnostics/UK/Diagnostics.htm
ShopStream Connect
https://www1.snapon.com/ukssc
For Technical Assistance
Phone / E-mail:
+44 (0) 845 601 4736 / diagnosticsUKproductsupport@snapon.com
For technical assistance in all other markets, contact your selling agent.
Regulatory Information
This product has been tested to the requirements of CAN/CSA-C22-2 No. 61010-1, second edition, including Amendment 1,
or a later version of the same standard incorporating the same level of testing requirements.
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iv
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Safety Information
READ ALL INSTRUCTIONS
For your own s afety, th e safety of others, an d to preven t damage to the product and vehicles upon
which it is used, it is important that all instructions and safety messages in this manual and the
accompanying Important Safety Instr uction s manual be read and understood by all persons
operating, or coming into contact with the product, before operating. We suggest you store a copy
of each manual near the product in sight of the operator.
For your safety, read all instructions. Use your diagnostic tools only as described in the tool user’s
manual. Use only manufacturer recommended parts and accessories with your diagnostic tools.
This product is intended for use by properly trained and skilled professional automotive
technicians. The safety messages presented throughout this manual and the accompanying
Important Safety Ins tructions manual are reminders to the operator to exercise extreme care when
using this product.
There are many variations in procedures, techniques, tools, and parts for servicing vehicles, as
well as in the skill of the individual doing the work. Because of the vast number of test applications
and variations in the products that can be tested with this instrument, we cannot possibly
anticipate or provide advice or safety messages to cover every situation. It is the responsibility of
the automotive technician to be knowledgeable of the system being tested. It is essential to use
proper service methods and test procedures. It is important to perform tests in an appropriate and
acceptable manner that does not endanger your safety, the safety of others in the work area, the
equipment being used, or the vehicle being tested.
It is assumed that the operator has a thorough understanding of vehicle systems before using this
product. Understanding of these system principles and operating theories is necessary for
competent, safe and accurate use of this instrument.
Before using the equipment, always refer to and follow the safety messages and applicable test
procedures provided by the manufacturer of the vehicle or equipment being tested. Use the
product only as described in it’s user manual. Use only manufacturer recommended parts and
accessories with your product.
Read, understand and follow all safety messages and instructions in this manual, the
accompanying Important Safety Instr uction s manual, and on the test equipment.
Environmental Conditions:
• This product is intended for indoor use only
• This product is rated for Pollution Degree 2 (normal conditions)
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Safety Information Safety Signal Words
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Safety Signal Words
All safety messages contain a safety signal word that indicates the level of the hazard. An icon,
when present, gives a graphical description of the hazard. Safety Signal words are:
Indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury to the operator or to bystanders.
Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury to the operator or to bystanders.
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Indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor
injury to the operator or to bystanders.
Safety Message Conventions
Safety messages are provided to help prevent personal injury and equipment damage. Safety
messages communicate the hazard, hazard avoidance and possible consequences using three
different type styles:
• Normal type states the hazard.
• Bold type states how to avoid the hazard.
• Italic type states the possible consequences of not avoidi ng the ha zard.
An icon, when present, gives a graphical description of the potential hazard.
Safety Message Example
Risk of unexpected vehicle movement.
• Block drive wheels before performing a test with engine running.
A moving vehicle can cause injury.
Important Safety Instructions
For a complete list of safety messages, refer to the accompanying Important Safety Instructions
manual.
SAVE THESE INSTRUCTIONS
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Contents
Safety Information ...................................................................................................................... v
Contents .................................................................................................................................... vii
Chapter 1: Using This Manual ...................................................................................................1
Conventions.................................................................................................................................. 1
Bold Text................................................................................................................................ 1
Symbols ................................................................................................................................. 1
Terminology ........................................................................................................................... 1
Notes and Important Messages ............................................................................................. 2
Procedures............................................................................................................................. 2
Hyperlinks .............................................................................................................................. 2
Tool Help................................................................................................................................ 2
Chapter 2: Introduction.............................................................................................................. 3
Features and Specifications ......................................................................................................... 4
Diagnostic Tool ...................................................................................................................... 4
Technical Specifications ........................................................................................................ 7
Built-in Stand.......................................................................................................................... 7
Wrist Strap (Optional)............................................................................................................. 7
Power Conservation............................................................................................................... 8
Power Sources....................................................................................................................... 8
Scan Module (Wireless) ............................................................................................................. 10
Functional Description .........................................................................................................10
Technical Specifications ...................................................................................................... 11
Power Sources..................................................................................................................... 11
Chapter 3: Basic Operation and Navigation .......................................................................... 12
Turning On/Off and Emergency Shutdown................................................................................. 12
Turning On ........................................................................................................................... 12
Turning Off .......................................................................................................................... 12
Emergency Shutdown .......................................................................................................... 12
Controls and Indicators............................................................................................................... 13
Control Buttons .................................................................................................................... 13
LEDs .................................................................................................................................... 13
Basic Navigation......................................................................................................................... 14
Starting the ShopStream Diagnostic Suite Program............................................................ 14
Home Screen Layout ..............................................
Function Icons...................................................................................................................... 15
Toolbar................................................................................................................................. 16
Windows Toolbar ................................................................................................................. 17
Virtual Keyboard ......................................................................................................................... 18
Wi-Fi Setup................................................................................................................................. 19
Chapter 4: Scanner Operations............................................................................................... 20
Demonstration Program ............................................................................................................. 20
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............................................................. 14
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Contents
Basic Operation and Navigation .................................................................................................21
Screen Messages ................................................................................................................21
Making Selections ................................................................................................................ 22
Scanner Screen Layout ....................................................................................................... 22
Menu Options....................................................................................................................... 32
Scanner Operation ..................................................................................................................... 34
Vehicle Identification ............................................................................................................ 35
Connecting to a Vehicle ....................................................................................................... 36
Vehicle System Selection .................................................................................................... 38
Vehicle Test Selection .........................................................................................................42
Stopping Communication and Exiting the Scanner .................................................................... 53
Chapter 5: Scan Module Operation ........................................................................................ 54
Overview..................................................................................................................................... 54
Pairing The Scan Module ........................................................................................................... 55
Checking Scan Module Paired Status ........................................................................................ 56
Data Cable Connection .............................................................................................................. 57
Troubleshooting.......................................................................................................................... 58
No Communication Message............................................................................................... 58
Signal Loss / Out of Range Alarm........................................................................................ 58
Checking Hardware Status .................................................................................................. 59
Recovery Procedure ............................................................................................................ 61
Updating Scan Module Firmware ............................................................................................... 63
Chapter 6: OBD Direct Operations.......................................................................................... 67
OBD Health Check ..................................................................................................................... 68
Global OBD II Code Check .................................................................................................. 68
Global OBD II Clear Codes .................................................................................................. 69
Readiness Monitors .............................................................................................................69
MIL Status............................................................................................................................ 70
OBD Diagnose............................................................................................................................ 70
Start Communication ........................................................................................................... 70
Connector Information ......................................................................................................... 74
Manual Protocol Selection ................................................................................................... 74
Chapter 7: Guided Component Test Operations ................................................................... 75
Vehicle Identification................................................................................................................... 75
Menu Options, Guided Component Test.............................................................................. 76
Creating a Favorites List ......................................................................................................77
Identifying a Test Vehicle .....................................
................................................................7
Operations .................................................................................................................................. 81
Component Information ....................................................................................................... 81
Tests .................................................................................................................................... 82
Chapter 8: Scope Multimeter................................................................................................... 86
Getting Started ........................................................................................................................... 86
Capabilities .......................................................................................................................... 86
Leads, Probes and Adapters ............................................................................................... 88
Menu Icon Options, Scope Multimeter ................................................................................. 91
Navigation................................................................................................................................... 92
Screen Layout...................................................................................................................... 92
Making Selections ................................................................................................................ 97
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Contents
Operations .................................................................................................................................. 97
Starting the Scope and Multimeter....................................................................................... 97
Measurement Out of Range................................................................................................. 99
Scope and Multimeter Setup................................................................................................ 99
Chapter 9: Information ........................................................................................................... 111
Vehicle Identification................................................................................................................. 111
Diagnostic Trouble Codes ........................................................................................................ 113
Diagnostic Trouble Codes Screen ..................................................................................... 113
Printing Diagnostic Trouble Code Information ................................................................... 114
Engine Management Component Testing ................................................................................ 115
Engine Management Component Testing Screen ............................................................. 116
Engine Management Pin Data.................................................................................................. 118
View Tabs .......................................................................................................................... 118
Information Tabs ................................................................................................................ 119
Component Selection......................................................................................................... 119
Component Locations............................................................................................................... 119
Wiring Diagrams ....................................................................................................................... 121
Toolbar............................................................................................................................... 121
Component Selection Menu............................................................................................... 122
Full-width Window.............................................................................................................. 122
Magnified Window.............................................................................................................. 122
Chapter 10: Vehicle History Operations............................................................................... 123
Screen Layout .......................................................................................................................... 123
Vehicle History Main Body (Records List).......................................................................... 123
Vehicle History Toolbar ...................................................................................................... 124
Chapter 11: Data Manager Operations ................................................................................. 129
Screen Layout .......................................................................................................................... 129
Navigation ................................................................................................................................ 130
Operations ................................................................................................................................ 131
My Data.............................................................................................................................. 131
Up ...................................................................................................................................... 131
Open .................................................................................................................................. 131
New.................................................................................................................................... 132
Delete................................................................................................................................. 133
Rename ............................................................................................................................. 134
Properties........................................................................................................................... 135
Shortcut......................................................................................................................
Email
.................................................................................................................................. 136
........ 135
Viewing Saved Files ................................................................................................................ 141
ShopStream Connect™ ..................................................................................................... 141
Saved File Structure ................................................................................................................. 141
Scanner DataViewer Operation................................................................................................ 142
Menu Bar ........................................................................................................................... 143
Display Toolbar .................................................................................................................. 146
Navigation Tools ................................................................................................................ 147
Customizing the Display..................................................................................................... 149
Customizing the Parameter List ......................................................................................... 150
Scope Viewer ........................................................................................................................... 152
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Contents
Image Viewer ........................................................................................................................... 153
Chapter 12: Help Operations ................................................................................................. 154
Using the Help Toolbar............................................................................................................. 154
Chapter 13: System Settings Operations............................................................................. 155
Paired Devices ......................................................................................................................... 155
Pairing the Wireless Scan Module ..................................................................................... 156
Shop Information ...................................................................................................................... 157
Data Backup ............................................................................................................................. 158
Backup ............................................................................................................................... 158
Restore .............................................................................................................................. 159
Chapter 14: SureTrack®......................................................................................................... 160
SureTrack Access .................................................................................................................... 160
SureTrack Status Messages .............................................................................................. 161
Using SureTrack....................................................................................................................... 161
Common Replaced Parts Graph ........................................................................................ 162
Dashboard Feature Information ......................................................................................... 162
Chapter 15: ShopStream Update Tool (SST) ....................................................................... 165
Basic Operation ........................................................................................................................ 165
Manual Software Download...................................................................................................... 167
Installing Software Updates...................................................................................................... 169
Installing Software Upgrades.................................................................................................... 171
Chapter 16: Maintenance ....................................................................................................... 173
Cleaning the Touch Screen ...................................................................................................... 173
Calibrating the Touch Screen ................................................................................................... 173
Cleaning and Inspecting the Diagnostic Tool ........................................................................... 174
Fan Filter Service ..................................................................................................................... 174
Battery Pack Service ................................................................................................................ 175
Battery Pack Safety Guidelines ......................................................................................... 175
Replacing the Battery Pack................................................................................................ 176
Disposing of the Battery Pack ............................................................................................ 176
Battery Pack Calibration .................................................................................................... 177
System Restore ........................................................................................................................ 177
Scan Module............................................................................................................................. 178
Replacing the Protective Handgrip..............................
....................................................... 178
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Chapter 1 Using This Manual
This manual contains basic operating instructions and is structured in a manner to help you
become familiar with your diagnostic tool features and perform basic operations.
The illustrations in this manual are intended as reference only and may not depict actual screen
results, information, functions or standard equipment. Contact your sales representative for
availability of other functions and optional equipment.
1.1 Conventions
1.1.1 Bold Text
Bold emphasis is used in procedures to highlight selectable items such as buttons and menu
options.
Example:
• Select Functions.
1.1.2 Symbols
The “greater than” arrow (>) indicates an abbreviated set of selection instructions.
Example:
• Select Utilities > Tool Setup > Date.
The above statement abbreviates the following procedure:
1. Select the Utilities icon.
2. Select the Too l Setup submenu.
3. Highlight the Date option from the submenu.
1.1.3 Terminology
The term “select” describes tapping/touching an icon on the touch screen, or highlighting an icon
or menu choice and then selecting the confirmation menu choice such as Continue, Accept, OK,
Yes, or other similar choice.
Example:
• Select Reset.
The above statement abbreviates the following procedure:
1. Navigate to the Reset icon.
2. Select the Reset icon with your stylus.
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Using This Manual Conventions
NOTE:
IMPORTANT:
IMPORTANT:
1.1.4 Notes and Important Messages
The following messages are used.
Note
A note provides helpful information such as additional explanations, tips, and comments.
Example:
i For additional information refer to...
Important
Important indicates a situation which, if not avoided, may result in damage to the test equipment
or vehicle.
Example:
Disconnecting the USB cable during vehicle communication can cause damage to the ECM.
1.1.5 Procedures
An arrow icon indicates a procedure.
Example:
z To change screen views:
1. Select View.
The dropdown menu displays.
2. Select an option from the menu.
The screen layout changes to the format you selected.
1.1.6 Hyperlinks
Hyperlinks, or links, that take you to other related articles, procedures, and illustrations are
available in electronic documents. Blue colored text indicates a selectable hyperlink.
Example:
Read all applicable Safety Information before using this tool!
1.1.7 Tool Help
To display help topics for this tool, select a help option from the Help menu.
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Chapter 2 Introduction
IMPORTANT:
This chapter introduces the basic features of the Diagnostic Tool, including the control buttons,
data ports, battery pack, and power sources. Your Diagnostic Tool is a specialized personal
automotive diagnostic solution that combines information with test instrumentation to help you
diagnose symptoms, codes, and complaints quickly and efficiently. There are basically two main
components to the VERUS
• Diagnostic Tool—the central processor and system monitor with integral scope.
• Scan Module (Wireless) (wireless models) — wireless device for accessing vehicle data.
This manual describes the operation of these devices and how they work together to deliver
diagnostic solutions.
There are two versions of the VERUS Diagnostic Tool: (operation and function are similar for both)
Standard Version
On early-model VERUS Diagnostic Tools the Scanner is built (integrated) into the Diagnostic Tool.
During scanner testing, the data cable is connected directly from the Diagnostic Tool to the data
link connector on the vehicle.
Wireless Version
®
Diagnostic Tool:
On later-model VERUS Diagnostic Tools the Scanner (referred to as a Scan Module) is a separate
unit that communicates wirelessly with the Diagnostic Tool. During scanner testing, the data cable
is connected directly from the Scan Module to the data link connector on the vehicle.
Earlier standard Diagnostic Tools can be converted to operate with the wireless Scan Module,
contact your sales representative for details.
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Introduction Features and Specifications
2.1 Features and Specifications
2.1.1 Diagnostic Tool
1— Audio Speaker
2— Touch Screen Display
3— Microphone
4— S (Shortcut) Button
5— Virtual Keyboard Button
6— Brightness Up Button
7— Brightness Down Button
8— Hard Drive Activity LED
9— Wireless LAN Activity LED
10—Battery Charging LED
11—Main Power LED
12—Power Button
Figure 2-1 Front view
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Introduction Features and Specifications
Standard Version (Early-Models)
1— VGA (video graphics array) Connector
2— LAN (local area network) Jack
3— USB (universal serial bus) Jack
4— Audio (head phone) Jack
5— DC Power Supply Input Jack
6— Fan Filter
7— Data Cable Connector
8— Scope Auxiliary Connector
9— Channel 4 Jack
10—Channel 3 Jack
11—Channel 2 Jack
12—Channel 1 Jack
13—Common Ground Jack
Figure 2-2 Top view, standard model
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Introduction Features and Specifications
Wireless Version (Later-Models)
1— VGA (video graphics array) Connector
2— LAN (local area network) Jack
3— USB (universal serial bus) Jacks (2)
4— Audio (head phone) Jack
5— DC Power Supply Input Jack
6— Fan Filter
7— Scope Auxiliary Connector
8— Channel 4 Jack
9— Channel 3 Jack
10—Channel 2 Jack
11—Channel 1 Jack
12—Common Ground Jack
Figure 2-3 Top view, wireless model
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Introduction Features and Specifications
2.1.2 Technical Specifications
Item Description / Specification
Touch Screen
Display
Processor
Operating System
Communications
Memory
Battery
Power Supply Supply Rating; 12–17 VDC. 3.53A
DC Operating Voltage
Width
Height
Depth
Weight (including
battery)
Operating Temperature
Range (ambient)
Storage Temperature
(ambient)
Operating Altitude Maximum 2000 m
Environmental
Conditions
5-Wire Resistive Touch Panel
10.4 inch, outdoor enhanced, TFT LCD
1024 x 768 resolution, 262,144 Colors
Standard: 600MHz Intel Celeron M
WIreless: Intel Atom 1.6GHz
Microsoft Windows Embedded Standard XPe SP3
802.11 b/g/n Wireless
Wireless Bluetooth
10/100 Ethernet Jack
Standard: 500MB RAM
Wireless: 1GB RAM
Lithium Ion Smart Battery Pack
Approximate 4 hour run time
Approximate 4 hour charge time (unit operating)
Approximately 8 hour charge time, (unit not operating)
17VDC 60W, LPS (limited power source)
14.9 in. (358 mm)
9.17 in. (233 mm)
3.07 inches (78 mm)
7.5 lb (3402 g)
At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)
At 0 to 70% relative humidity (non-condensing)
–4 to 131°F (–20 to 55°C)
This product is intended for indoor use only
This product is rated for Pollution Degree 2 (normal conditions)
®
2.0 Technology
2.1.3 Built-in Stand
The Diagnostic Tool has a built-in, metal stand attached to the back. When the stand is not in use,
it is secured to the back of the Diagnostic Tool by an integrated casing hook. When extended, the
stand allows the Diagnostic Tool to rest at a 45° angle for hands-free viewing.
2.1.4 Wrist Strap (Optional)
An adjustable wrist strap that attaches to the back of the Diagnostic Tool to secure and stabilize
the Diagnostic Tool while you work is available as an option. Using the wrist strap allows the
Diagnostic Tool to comfortably rest on your forearm and leaves a hand free for connecting test
leads and operating the touch screen. The strap also eliminates the possibility of the Diagnostic
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Introduction Features and Specifications
NOTE:
Tool falling off a vehicle due to vibrations or other movement, and also prevents you from
accidentally dropping the Diagnostic Tool.
2.1.5 Power Conservation
To conserve power, the Diagnostic Tool uses a power saving strategy when left idle. Standby
mode engages following a period of inactivity. During standby, the random access memory (RAM)
remains powered, but all other functions are turned off. The screen shuts off and the Main Power
LED remains illuminated when in standby mode.
i The Standby mode characteristics can be configured by selecting Power Options from the
Windows Control Panel menu.
2.1.6 Power Sources
Your Diagnostic Tool can receive power from any of the following sources:
• Internal Battery Pack
• Docking Station (Optional)
• AC/DC Power Supply
• Vehicle Power
Internal Battery Pack
The Diagnostic Tool can be powered from a rechargeable lithium ion battery located on the bottom
of the Diagnostic Tool under the right handgrip (Figure 2-5). A fully charged battery provides
sufficient power for about four hours of constant operation.
1— Internal Battery Pack
2— Right Handgrip
Figure 2-4 Battery pack location
The battery is recharged on demand whenever the Diagnostic Tool is placed in the optional
docking station, or the AC/DC power supply is connected to a voltage source.
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Introduction Features and Specifications
Docking Station (Optional)
The Diagnostic Tool can be powered and operated when installed on the optional docking station.
The docking station also powers the internal battery pack charging process and allows USB
connectivity for attaching peripherals. Contact your sale representative for additional details.
AC/DC Power Supply
The Diagnostic Tool can be powered from a wall socket using the AC/DC power supply and power
cord. The AC/DC power supply also powers the internal battery pack charging process.
Vehicle Power
The standard Diagnostic Tool can be powered through the DLC when connected to an OBD-II
vehicle with the data cable. However, battery pack charging is not available when the Diagnostic
Tool is being powered by the DLC.
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Introduction Scan Module (Wireless)
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2.2 Scan Module (Wireless)
The wireless Scan Module is provided as standard equipment on all late-model VERUS
Diagnostic Tools. Early VERUS Diagnostic Tools, which are designed to operate with a cable
connection to the test vehicle, can also be converted to operate with the wireless Scan Module.
2.2.1 Functional Description
1— Data cable connector
2— Memory card port (remove protective hand grip for access)
3— Bluetooth LED (green)
4— Communication issue LED (red)
5— Vehicle power LED (green)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Wireless Communication
The wireless Scan Module is a communication device that transmits vehicle data to the Diagnostic
Tool without a physical connection. The working range of the transmitter is about 30 feet (9.14 m).
Figure 2-5 Scan Module
A signal lost due to moving out of range automatically restores itself when the Diagnostic Tool is
brought closer to the Scan Module. The Scan Module sounds a tone and the Diagnostic Tool
shows a warning message when the signal is lost.
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Introduction Scan Module (Wireless)
2.2.2 Technical Specifications
Item Description / Specification
Communications
USB Power 5V @ 500mA
Data Cable Connector
Power
Width
Height
Depth
Weight 0.9 lb (0.408 kg)
Operating Temperature
Range (ambient)
Storage Temperature
(ambient)
Operating Altitude Maximum 2000 m
Environmental
Conditions
Wireless Bluetooth
8V to 32V, Maximum 12 Watts
8.04 in. (204.3 mm)
3.82 in. (97 mm)
1.66 in. (42.1 mm)
At 0 to 90% relative humidity (non-condensing)
32 to 113°F (0 to 45°C)
At 0 to 70% relative humidity (non-condensing)
–4 to 140°F (–20 to 60°C)
This product is intended for indoor use only
This product is rated for Pollution Degree 2 (normal conditions)
®
2.0 Technology
2.2.3 Power Sources
The Scan Module operates on 12V or 24V vehicle power, which it receives through the data cable
connector. The Scan Module powers on whenever it is connected to an OBD-II/EOBD compliant
data link connector (DLC). For non OBD-II/EOBD compliant vehicles, the Scan Module can be
powered from a suitable power port on the test vehicle using the auxiliary power cable supplied
with your kit.
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Chapter 3 Basic Operation and
Navigation
This chapter describes the basic operation, controls and navigation of the diagnostic tool.
3.1 Turning On/Off and Emergency Shutdown
The following sections describe how to turn the diagnostic tool on and off and how to perform an
emergency shutdown.
Before using the diagnostic tool, make sure the battery is fully charged or is connected to an
AC/DC power supply. see “Power Sources” on page 8.
3.1.1 Turning On
Press the diagnostic tool Po w e r button to switch the diagnostic tool on. The system boots up, then
opens the Home screen (Figure 3-2).
3.1.2 Turning Off
All vehicle communication must be terminated before shutting down the di a g n ostic tool. A w a r n ing
message displays if you attempt to shut down while the diagnostic tool is communicating with a
vehicle. Forcing a shut down while communicating may lead to ECM problems on some vehicles.
Exit the Scanner function before turning off.
Before turning the diagnostic tool off, it is highly recommended to back up personal and saved
data to a USB mass storage device on a regular basis to prevent loss in the event of system
corruption or hard disk drive failure
z To turn off the diagnostic tool:
1. Navigate to the Home screen.
2. Select the Exit icon.
3. From the Windows desktop, open the Windows Start menu.
4. Select Turn Off Computer.
5. Select Turn Off in the dialog box.
The open programs close and the power turns off.
3.1.3 Emergency Shutdown
In case of emergency, press and hold the Power button for 5 seconds to force a shutdown.
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Basic Operation and Navigation Controls and Indicators
3.2 Controls and Indicators
The external controls on the diagnostic tool are simple because most operations are controlled
through the touch screen. Touch screen navigation is menu driven, which allows you to quickly
locate the test, procedure, or data that you need through a series of choices and questions.
Detailed descriptions of the menu structures are found in the chapters for the various modules.
The following sections describe the external controls and features of the diagnostic tool.
3.2.1 Control Buttons
There are five control buttons located on the right side of the diagnostic tool near the handgrip:
Name Button Description
S (Shortcut) Button
Keyboard
Brightness Up
Brightness Down
Power
All other diagnostic tool operations are controlled through the touch screen.
A function button that provides a shortcut for
performing routine tasks.
Opens, and closes, a virtual keyboard on the
touch screen.
Incrementally increases the screen
backlighting.
Incrementally decreases the screen
backlighting.
Turns the diagnostic tool on and off. Also, press
and hold for 5 seconds for emergency
shutdown.
S (Shortcut) Button
Use the S Button to quickly capture an image of the current screen with a single button press. This
screen capture function is available at all times, even when operating outside of the VERUS
diagnostic tool software.
3.2.2 LEDs
The four light-emitting diodes indicate certain system conditions:
• Hard Drive Activity LED—illuminates when the central processing unit (CPU) is reading or
writing to the hard disk drive (HDD).
• Wireless LAN Activity LED—illuminates when a wireless local area network (LAN) in enabled,
flashes when data is being sent or received.
• Battery Charging LED—illuminates when the internal battery pack is charging.
• Main Power LED—illuminates when the diagnostic tool is powered on or in Standby mode.
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Basic Operation and Navigation Basic Navigation
NOTE:
3.3 Basic Navigation
3.3.1 Starting the ShopStream Diagnostic Suite Program
The ShopStream Diagnostic Suite program is automatically started when the diagnostic tool is
turned on through the Windows “start up” folder function. After the program has started, the
ShopStream Diagnostic Suite Home Screen displays, see “Home Screen Layout” on page 14.
The application runs as a normal Windows program and it’s window can be minimized, resized
and closed like any other Windows program. To access the Windows desktop, minimize the
program window.
If the program is exited or closed, select the ShopStream Diagnostic Suite icon from the Windows
desktop to start the program.
Figure 3-1 ShopStream Diagnostic Suite desktop icon
i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
3.3.2 Home Screen Layout
The Home screen includes the diagnostic suite toolbar and the Windows toolbar. The Home
screen includes function icons, one for each of the primary diagnostic tool functions.
1— Function Icons
2. Toolbar
3. Windows Toolbar
Figure 3-2 Sample Home screen
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Basic Operation and Navigation Basic Navigation
3.3.3 Function Icons
The Function Icons configure the diagnostic tool for the type of test to be performed. Ta bl e 3 -1
gives brief descriptions of the available icons, which operations are available depends upon the
individual configuration of your system. Use the stylus or your finger tip to select from the icons.
Tab le 3- 1
Name Icon Description
Configures the diagnostic tool to operate as
Scanner
OBD Direct
a scan tool. See “Scanner Operations” on
page 20.
Allows you to perform generic OBD-II or
EOBD system tests without identifying the
specific vehicle. See “OBD Direct
Operations” on page 67.
Guided Component
Te st
Scope Multimeter
Information
Vehicle History
Data Manager
Help
Opens a diagnostic database of specific
tests for the identified vehicle. See “Guided
Component Test Operations” on page 75.
Configures the diagnostic tool to operate as
a lab scope, graphing multimeter, or digital
multimeter. See “Scope Multimeter” on
page 86.
Provides the information needed to make
repairs once you have made your
diagnosis. The linked program varies by
region. See “Information” on page 111.
Identifies the test vehicle and organizes and
manages work in progress and service
records. See “Vehicle History Operations”
on page 123.
Opens the organization system for saved
data files. See “Data Manager Operations”
on page 129.
Opens the on-line help for the system. See
“Help Operations” on page 154.
System Settings
Exit
Establishes and manages connections to
peripheral devices. See “System Settings
Operations” on page 155.
Closes the diagnostic tool software and
returns the display to the Windows desktop.
See “Turning Off” on page 12.
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Basic Operation and Navigation Basic Navigation
3.3.4 Toolbar
Operation of the icons located on the toolbar are described in the table below:
Tab le 3- 2
Name Icon Description
Home
Desktop
Menu
Change Vehicle
View Record
Selecting this icon returns you to the Home
screen from any test.
Selecting this icon opens and closes the
standard Windows toolbars at the top and
bottom of the screen, which allow you
access to the Windows desktop.
Selecting this icon opens a menu that
provides information and basic operations
and features for the current screen.
The currently identified vehicle is shown to
the right of the icons, selecting allows you to
change the identified test vehicle.
Selecting the icon opens an editable
worksheet of vehicle records.
Menu Options
The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations
and features. The list of options varies depending upon which module, or tool function, is active.
Selecting a menu item opens a submenu of choices, and some submenus also open an additional
menu. A right arrowhead (
it. The following Menu options are available from the Home Screen:
) indicates additional choices are available. Touch an item to select
• Safety Information—opens the Important Safety Inst ruct ions document.
• Help—allows you to view supporting documentation, selecting opens a submenu.
Safety Information
Selecting Safety Information opens a PDF copy of the Important Safety Instructions that are
included in your diagnostic tool kit. The Important Safety Instructions document should be read
and understood prior to using the diagnostic tool.
Help
A variety of utilities and additional resources are available through the Help menu. Basic menu
options, which are available for all modules, include:
• User Manual
• Version Info
• Activation Status
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Basic Operation and Navigation Basic Navigation
User Manual
This option opens this document, which provides overall navigation and operation information for
the diagnostic tool.
Version Info
This option opens a window showing the version of the software and a copy of the Software
License Agreement. Select OK to close the window.
Activation Status
This option opens a dialog box with version and licensing details for the system, and activation
status for the diagnostic tool and all other modules.
3.3.5 Windows Toolbar
This is the standard Windows toolbar. Your diagnostic tool is a fully functional personal computer
based on the Windows Embedded Standard operating system. Refer to Microsoft documentation
for additional information.
Windows System Tray ShopStream Diagnostic Suite Programs
The Windows system tray may contain standard Windows application icons (e.g. Wireless
Network Connection Status, Audio volume, etc) and specialized application icons designed for
use only on this diagnostic tool (e.g. ShopStream Update Tool and Virtual Keyboard). Refer to
Microsoft software documentation for additional information on the standard Windows
applications. For additional information on the ShopStream Update Tool and Virtual Keyboard,
see:
ShopStream Update Tool - “ShopStream Update Tool (SST)” on page 165
Virtual Keyboard - “Virtual Keyboard” on page 18
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Basic Operation and Navigation Virtual Keyboard
NOTE:
3.4 Virtual Keyboard
The Virtual Keyboard allows you to type characters and key in information to complete form and
data entry fields, similar to a physical keyboard.
The Virtual Keyboard is normally running in the Windows background and can be opened by
pressing the Virtual Keyboard button on the diagnostic tool. The program can be accessed as
follows:
• Virtual Keyboard button on the diagnostic tool control panel - opens the Virtual Keyboard
• Virtual Keyboard icon in the Windows system tray - opens the Virtual Keyboard menu
Menu options include:
- Hide Virtual Keyboard - minimizes the keyboard
- Close Virtual Keyboard - closes the Virtual Keyboard program
- Show Virtual Keyboard - displays the keyboard
- Settings - opens the Virtual Keyboard settings window (Figure 3-5)
- About - displays the Virtual Keyboard program software version number
• Virtual Keyboard program selection from the Windows “All Programs” or “Startup”
menus - starts the Virtual Keyboard program and adds the Virtual Keyboard icon to the
Windows system tray
i As an alternative, you can connect a USB keyboard to the diagnostic tool and use it to key in
information.
Figure 3-3 Virtual Keyboard button and system tray icon
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Basic Operation and Navigation Wi-Fi Setup
NOTE:
1— Settings icon - opens the Virtual Keyboard settings window (Figure 3-5)
2. Expand icon - expands the Virtual Keyboard to full display (press again to return to
standard display)
3. Top - moves the keyboard to top of screen
4— Close - closes the keyboard
5— Bottom - moves the keyboard to bottom of screen
Figure 3-4 Virtual Keyboard (shown expanded)
i The Virtual Keyboard can be set to open automatically, when a data field or form is selected in
certain applications. See the Settings window (Figure 3-5) for selection options.
3.5 Wi-Fi Setup
Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection. The
wireless network connection status icon is typically available from the Windows system tray and
can be used to access the wireless network connection setup. Refer to Windows user
documentation for wireless network setup instructions.
Figure 3-5 Virtual Keyboard settings window
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Chapter 4 Scanner Operations
IMPORTANT:
There are two versions of the VERUS Diagnostic Tool; operation and function are similar for both.
The information in this chapter applies to both, unless otherwise specified.
Standard Version
On early-model VERUS Diagnostic Tools the Scanner is built (integrated) into the Diagnostic
Tool. During scanner testing, the data cable is connected directly from the Diagnostic Tool to
the data link connector on the vehicle.
Wireless Version
On later-model VERUS Diagnostic Tools the Scanner (referred to as a Scan Module) is a
separate unit that communicates wirelessly with the Diagnostic Tool. During scanner testing,
the data cable is connected directly from the Scan Module to the data link connector on the
vehicle.
The Scanner function allows you to establish a data link to the electronic control systems of the
vehicle being serviced to retrieve diagnostic trouble codes (DTCs), view live data parameters, and
perform tests. The Scanner function can access the electronic control module (ECM) for various
vehicle control systems such as engine, transmission, antilock brake system (ABS) and more.
Scanner and OBD-II testing requires connecting the Diagnostic Tool to the test vehicle using the
data cable and test adapters and/or Scan Module (depending on version). Onscreen data cable
connection instructions are provided. Additional connection information can be found in the
appropriate vehicle communication software manual for the test vehicle, which is available
through the Help menu.
4.1 Demonstration Program
The Scanner demonstration program allows you to become familiar with many of the test
capabilities without connecting to a vehicle. Sample data and mock test results help you learn the
menus and basic operations of the Scanner function.
Do not connect a vehicle to the Scan Module while in the Demonstration mode.
z To start the demonstration program:
1. From the Home screen, select the Scanner icon to open the manufacturer menu.
The manufacturer menu includes all makes for which Scanner information is available. There
is also a Demonstration icon included in the list.
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Figure 4-1 Sample demonstration selection
2. Select the Demonstration icon.
A menu of demonstration choices may display one of the following:
– 2009 Peugeot 407—contains simulated data for a 407 Diesel
– OBD Training Mode—provides simulated data for an OBD-II/EOBD vehicle that allows
you to access any of the standard functions.
3. Select either option and a confirmation message displays.
4. Select OK to load the selected database.
5. Follow the on-screen instructions and select as needed until the Systems menu displays.
6. Select from any of the systems listed, then select from the submenus.
4.2 Basic Operation and Navigation
This section describes the basic menus, controls and navigation of the Scanner function and
select scanner tests.
4.2.1 Screen Messages
Screen messages appear when additional input is needed before proceeding. There are three
types of on-screen messages; confirmations, warnings, and errors.
• Confirmation Messages - Confirmation messages inform you when you are about to perform
an action that cannot be reversed or when an action has been initiated and your confirmation
is needed to continue. When a user-response is not required to continue, the message
displays briefly before automatically disappearing.
• Warning Messages - Warning messages inform you when completing the selected action
may result in an irreversible change or loss of data.
• Error Messages - Error messages inform you when a system or procedural error has
occurred. Examples of possible errors include a disconnected cable or a peripheral, such as
a printer, is powered off.
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4.2.2 Making Selections
The Scanner software is a menu driven program that presents a series of choices one at a time.
As you select from a menu, the next menu in the series displays. Each selection narrows the focus
and leads to the desired test. Use your fingertip or the stylus to make menu selections.
4.2.3 Scanner Screen Layout
The Scanner screens typically include three sections (Figure 4-2):
1— Scanner Toolbar
2— Main Body
3— Lower Toolbar
Figure 4-2 Scanner screen layout
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Scanner Toolbar
The Scanner toolbar contains a number of icons that allow you to configure the displayed data and
to exit. The table below provides a brief explanation of the Scanner toolbar icon operations:
Tab le 4- 1 Scanner toolbar icons
Name Icon Description
Exit
Back
Custom
Alarms
Properties
Graph View
Save
Closes the current test and returns you
to the menu.
When available, returns to the
previously viewed screen.
Allows you to select which parameters
are displayed on the screen.
Allows you to set an alarm on certain
data parameters when the signal goes
above or below the alarm setting.
Allows you to adjust the display
characteristics for all of the data
screens.
Allows you to simultaneously view up
to 16 data graphs at a time.
Saves a copy of the current frame of
data that can be viewed on the tool or
in ShopStream Connect.
Opens a standard Windows Print
Print
More
Scale
Sweep
dialog box for saving a print copy of the
current frame of data.
Opens a dropdown menu of the
additional options shown below.
Switches the scale values, displayed
along the left-hand side of the graphs,
on and off.
Switches the sweep values, displayed
at the base of the graphs, on and off.
The Scanner toolbar is used to configure certain aspects of the displayed data and to exit. The
following sections explain how to use the toolbar.
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IMPORTANT:
Custom
The Custom icon on the Scanner Toolbar is used to determine which specific parameters display.
Minimizing the number of parameters on the data list allows you to focus on any suspicious or
symptom-specific data parameters. You can add or remove most parameters from the list. Any
parameter that has a lock icon next to it cannot be removed from the list.
Limiting the number of parameters that display allows for a faster refresh rate of the data. A
smaller data lists also reduces the amount of memory used for saved files.
z To create a custom data list:
1. Select Custom on the Scanner Toolbar.
The parameter selection dialog box with all of the parameters selected opens (Figure 4-3).
2. Select the Deselect All icon to clear the highlights from the screen.
3. Create a custom data list by selecting the parameters to be included. Highlighting indicates a
parameter that displays, parameters that are not highlighted do not display.
Figure 4-3 Sample custom configuration screen
Keep the following in mind when configuring a custom data list:
– Gesture scroll if the list of parameters is longer than what is shown on the screen.
– Use the Select All icon to display the complete list.
– Use the Deselect All icon to remove all the currently selected parameters from the list.
– Select individual parameters to highlight and include them in the list.
– Select individual highlighted parameters to remove them from the list.
– Use the Cancel icon to return to the data display.
4. Once all desired parameters have been selected, return to the data list:
– Use the List View icon to return to a data screen in PID List format.
– Use the Graph View icon to return to a data screen in Graph View format (see Graph
View on page 27 for details.
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NOTE:
NOTE:
i Graph View is only available when 16 or fewer parameters (the number that can display on a
single screen) were selected for the custom list. Make sure that no more than 16 parameters are
highlighted if the screen displays a single graph when the Graph View icon is selected.
Alarms
Alarms are visual indicators alongside a parameter in the data display list that change color to
show the signal status. A green alarm indicates on, a gray alarm indicates off. Only digital
parameters, those with a range limited to two states, can have alarms. Parameters with
continuous ranges, such as variable voltage and pressure values, can not have ala rms. The alarm
indicator assignments remain as selected until you exit the data list:
z To configure alarm settings:
1. Select the Alarms icon on the Scanner Toolbar.
The Alarm List dialog box opens.
2. Check the parameters that you want to show alarms.
3. Select Save.
Alarm indicators now appear next to the selected parameters in the Data List (Figure 4-4).
Figure 4-4 Sample alarm indicators
i Alarms can only be set for certain parameters. If the Alarm List dialog box is empty, no parameters
are available and alarms cannot be set.
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Properties
The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the
parameter graph display. Selecting opens a Properties dialog box that allows you to adjust colors,
settings, and sweep (Figure 4-5).
Figure 4-5 Sample properties dialog box
Selecting either color option, Edit Plot Color or Edit Background Color, opens a standard color
selection dialog box. Select a color, then select OK to close the dialog box.
The Show Grid icon is used to switch a background grid pattern on the data graphs on and off:
• To switch the grid on; select to highlight Show Grid, then select Accept.
• To switch the grid off; select Show Grid twice so it is not highlighted, then select Accept.
The Samples After Trigger setting determines how many data samples are recorded following a
triggering event. The highlighted samples icon indicates the number of frames that are included in
the recording after a triggering event.
The sweep options let you choose the amount of data that displays across the graph. Values are
in sample points, or frames of data. A frame of data equals one complete transmission of the serial
data by the electronic control module.
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NOTE:
Graph View
Graph View allows you to simultaneously display up to 16 parameter graphs (Figure 4-6). The
graphs must first be opened in the data list in order to be included when Graph View is selected
from the toolbar. The display defaults to a single graph if more than 16 graphs are open when the
toolbar icon is selected. Should this happen, return to the data list and close some of the graphs.
A toolbar in Graph View allows you switch scale and sweep values on and off, and to return to the
List View. The Data Buffer toolbar at the base of the screen remains active.
i The screen does not scroll in Graph View mode, it adjusts to show only the selected parameters.
Figure 4-6 Sample Graph View screen
Graph View mode can also be engaged from the custom data list configuration screen. Refer to
Custom on page 24 for details.
z To use Graph View:
1. Open the graph for each data parameter, up to sixteen, that you wish to view.
2. Configure parameter settings, such as Triggers, Auto Scale, and Sweep, as needed.
Remember, these must be selected before entering Graph View.
3. Select Graph View on the Scanner toolbar.
All of the open data graphs now appear on a single screen (Figure 4-6).
4. Select List View on the Scanner toolbar to return to a normal view.
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Save
The Save icon is used to record movies of vehicle datastream values. Saved files and be helpful
when trying to isolate an intermittent problem or to verify a repair during a road test.
z To save a movie:
• Select Save.
A save movie dialog box displays while data is being saved. The movie is saved when the
message box disappears.
Figure 4-7 Sample save dialog box
Saved files can later be viewed by selecting Data Manager on the home screen. From the Data
Manger open the Scanner Data Folder, then locate and select the saved file to be viewed.
Print
Selecting Print from the toolbar opens a standard Windows Print dialog box. Select from the
options as needed to print the current frame of data.
Figure 4-8 Sample print dialog box
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Scanner Operations Basic Operation and Navigation
NOTE:
If the Diagnostic Tool is connected to a printer, the current frame of data is printed. If the Diagnostic
Tool is not connected to a printer, the frame of data is saved as an “XPS” file. A dialog box opens
so that you can name the print file and specify the location that it is saved to, follow the on-screen
instructions.
Saved files can be printed at a later date, or opened and reviewed.
i Saved print files cannot be viewed using the Data Manager, they can only be opened into an
internet browser.
z To open a saved print file:
1. Minimize the Diagnostic Suite to view the desktop.
2. From the desktop select My Documents > ShopStream > Scanner Data Folder.
3. Locate the file you wish to view.
4. Double tap the file to open it.
The internet browser and file open.
More
Whenever the More icon appears on the toolbar it indicates that there are additional options
available. Selecting the More icon from the Scanner toolbar opens a dropdown menu that offers
two choices that only apply to data graphs:
• Scale
• Sweep
Scale
The Scale option switches the scale values, displayed along the left-hand side of the data graphs,
on and off (Figure 4-9). The dropdown menu closes once a selection is made.
Figure 4-9 Sample data graph scales
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Sweep
The Sweep option switches the sweep values, displayed below the data graphs, on and off
(Figure 4-10). The dropdown menu closes once a selection is made.
Figure 4-10 Sample data graph sweep
Main Body
The main body of the screen varies depending on the stage of operation. The main body can show
vehicle identification selections, the main menu, test data, instructions, troubleshooting
information, controls, and other diagnostic information.
Lower Toolbar
Whenever communication is established with a vehicle, the Scanner continuously records data
transm itted by the ECM in the data buffer. The toolbar below the main body of the screen contains
the icons for navigating the buffered data (Tab l e 4 -2 ).
Tab le 4- 2 Data buffer toolbar icons (sheet 1 of 2)
Name Icon Description
Snapshot Arms the software to take a snapshot of vehicle data
Go To Start Moves to the first frame in the data buffer
Pause
Play
Suspends data capture and changes to show the
Play icon
Starts or resumes data capture and changes to show
the Pause icon
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Tab le 4- 2 Data buffer toolbar icons (sheet 2 of 2)
Name Icon Description
Go To End Moves to the last frame in the data buffer
Clear Erases data in the data buffer
Step Back Moves to the previous frame in the data buffer
Frame Counter Indicates the data buffer frame currently displayed
Step Forward Moves to the next frame in the data buffer
Zoom In
Zoom Out
Increases the magnification by decreasing the sweep
of the graph
Decreases the magnification by increasing the
sweep of the graph
Use the slider in the middle of the toolbar to quickly move through paused data.
Figure 4-11 Sample data buffer slider
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4.2.4 Menu Options
The Toolbar Menu icon at the base of the screen opens a menu near the top of the display.
Figure 4-12 Sample Scanner Menu icon options
The following Menu options are available:
• Safety Information—opens the Important Safety Inst ruct ions explained previously.
• File—allows you to print or save the data being viewed.
• To ol s —allows you to perform certain maintenance operations and adjust tool settings.
• Help—allows you to view supporting documentation.
File
Use to print or save a copy of the data currently being viewed. Menu options include:
• Save—opens a submenu with these options:
– Screenshot—saves a graphic image of the current screen.
– Collected Data—saves a recording of all the data currently in the buffer plus the number
of frames designated after the trigger event (see Properties on page 26).
• Print—opens a submenu with these options:
– Screen—sends the current screen image to a printer.
– Troubleshooter—prints the full text of the troubleshooter topic shown in the main body.
Selecting an option opens a Windows Print dialog box for printing or saving the file.
Tools
This option allows you to adjust tool settings to your personal preferences. Selecting Tools opens
a menu with two options:
• Units Setup
• Display BEN
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Scanner Operations Basic Operation and Navigation
NOTE:
Units Setup
The units of measurement can be changed for temperature, vehicle speed, air pressure and other
pressure readings. Choose between US customary or metric units of measure.
i All measurement units return to their default values when different software is selected.
z To change the units setup:
1. Select Tools > Units Setup.
The Measurement Units Setup dialog box opens.
Figure 4-13 Sample Units Setup screen
2. Use the dropdown menus to select the desired value for each item.
3. Select Accept to close the dialog box and apply the changes.
Display BEN
Selecting opens a screen with the Balco Engine Number (BEN) of the currently identified vehicle.
The BEN is used internally for data coordination, and you may be asked to provide to a Customer
Care representative for troubleshooting communication problems.
Help
A variety of utilities and additional resources are available through the Help menu:
• User’s Manuals
• About Scanner Hardware Version
• Activation Status
The User Manual, Version Info, and Activation Status options are the same as explained
previously, see Menu Options on page 32 for details. Other options are explained below.
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User’s Manuals
This option opens a menu of additional support documentation, such as vehicle communication
software manuals, available to assist in your diagnosis. These manuals provide connection
information, detailed test procedures, and other resource material for specific vehicles.
Figure 4-14 Sample User’s Manuals menu
Select Exit to close the Help module and return to the Scanner.
About Scanner Hardware Version
This option opens a dialog box showing the hardware version and other details abo ut the Scan ner
module. A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
About Scanner
This option opens a dialog box that shows the software version and other Scanner module details.
A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
4.3 Scanner Operation
Before initial use the Scan Module must be paired with the Diagnostic Tool to establish a wireless
communication link. Refer to Pairing The Scan Module on page 55 for details. Both the Scan
Module and the Diagnostic Tool must be powered on.
The Scanner function has two main operation features:
• Scanner—allows communication with the vehicle ECMs to review DTCs, view parameter
data, and perform functional tests.
• Fast-Track Troubleshooter—provides access to troubleshooting information from a database
of experienced based information developed by master technicians.
z Basic Scanner Operation Steps
1. Open Scanner—Select Scanner on the Home screen.
2. Identify the vehicle—Identify the test vehicle by selecting from the menu options.
3. Connect the data cable to the vehicle—Follow the on-screen connection instructions to
connect to the test vehicle.
4. Select a system—Select the system to be tested from the systems menu.
5. Select a test —Select the desired test.
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Scanner Operations Scanner Operation
4.3.1 Vehicle Identification
The Scanner information presented is provided by a direct link to the ECM of the test vehicle.
Therefore, certain attributes of the test vehicle must be entered into the Diagnostic Tool so that the
data displays correctly. Vehicle identification information is carried over if you enter the Scanner
function either from the Guided Component Test module or from one of the records stored in the
Vehicle History module. However, in some instances you may need to enter additional attributes.
The vehicle identification sequence is menu driven, simply follow the screen prompts and make a
series of choices. Each selection advances to the next screen. A Back icon in the upper left corner
of the screen returns to the previous screen. Procedures vary by vehicle.
z To identify a vehicle for Scanner testing:
1. Select the Scanner Function icon from the Home screen.
A list of manufacturers displays (Figure 4-15).
Figure 4-15 Sample manufacturer list
2. Select the manufacturer of the test vehicle from the list.
A model year menu displays.
3. Select the year of the test vehicle from the menu.
A list of vehicle types or models displays. Several selections may be required to identify the
vehicle type and model, follow the screen prompts and enter the required information.
A confirmation page showing the identified vehicle displays once all the required data has
been entered. Review the information to make sure it is correct.
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4. Select OK and a list of systems available for testing on the vehicle displays (Figure 4-16).
Figure 4-16 Sample available tests list
5. Select a test to continue.
The identification sequence is now complete.
Alternative Vehicle Identification
Occasionally, you may identify a test vehicle that the Scanner does not recognize, the database
does not support, or has some unique characteristics that prevent it from communicating with the
Scanner through the normal channels. In these instances, there is an alternate choice that allows
you to establish communication with the vehicle by other means. In addition to being able to
identify a different manufacturer, the following alternative is available:
• OBDII/EOBD—allows you to perform generic OBD-II or EOBD tests, see OBD Direct
Operations on page 67 for additional information.
4.3.2 Connecting to a Vehicle
Data Cable Connection (standard version)
Connection of the data cable to the Diagnostic Tool and vehicle DLC is required for Scanner and
OBD-II/EOBD testing.
Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require
optional adapters.
• All OBD-II/EOBD compliant vehicles - Use the supplied DA-4 data cable. The 26-pin end of
the cable attaches to the data cable connector on the top of the Diagnostic Tool. The16-pin
end connects to the vehicle DLC. The cable connectors are secured with captive screws.
• All non-OBD-II/EOBD (OBD-I) compliant vehicles - Use the supplied DA-4 data cable with
the optional DA-5 adapter and a manufacturer specific adapter. The 26-pin end of the cable
attaches to the data cable connector on the top of the Diagnostic Tool. The16-pin end
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Scanner Operations Scanner Operation
connects to the DA-5 adapter, the DA-5 adapter connects to the manufacturer specific adapter
and then connects to the vehicle DLC. The cable connectors are secured with captive screws.
On-screen cable and adapter connection instructions are provided while using the Scanner and
OBD-II/EOBD functions. The instructions may also include the location of the vehicle DLC
(Figure 4-17). If required, additional connection information can be found in the appropriate
vehicle communication software manual for the vehicle. Vehicle communication software manuals
are available online, see the website information at the front of this manual
Figure 4-17 Vehicle connection data cable message
For data cable vehicle power connection information, see Power Sources on page 8.
z To connect the data cable to the vehicle:
1. Follow the on-screen instructions for connecting to the vehicle (Figure 4-17).
2. Select Continue once the data cable is connected.
The Diagnostic Tool establishes communication then displays a list of available tests. If the
Diagnostic Tool is unable to establish a communications link, a “no communications” message
displays.
3. Select from the available tests to open a submenu of test options.
No Communication Message
When the screen displays a “no communication” message, it means the Diagnostic Tool and the
vehicles electronic control module cannot communicate with each other for some reason.
The following conditions cause a “no communication” message to display:
• The Scan Module is unable to establish a communication link with the vehicle.
• You selected a system for testing that the vehicle is not equipped with (such as ABS).
• There is a loose connection.
• There is a blown vehicle fuse.
• There is a wiring fault on the vehicle, or in the data cable or adapter.
• There is a circuit fault in the data cable, Personality Key, or adapter.
• Incorrect vehicle identification was entered.
Refer to the Vehicle Communication Software manuals for manufacturer-specific problems.
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Scan Module Connection (wireless version)
The Scan Module is a wireless device that is connected (using the vehicle data cable) to the
vehicle and transmits vehicle data to the Diagnostic Tool. To use the Scanner function the Scan
Module must be paired with the Diagnostic Tool. If the Scanner tries to communicate with the
vehicle and the Scan Module is not connected to the vehicle, a Connect Data Cable confirmation
screen will display. For Scan Module connection and operation information, see Pairing The Scan
Module on page 55.
4.3.3 Vehicle System Selection
z Selecting a vehicle system:
1. After the vehicle has been identified, a list of available systems for testing displays
(Figure 4-18). Select a system to continue.
Figure 4-18 Systems menu
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NOTE:
NOTE:
Code Scan Option (Systems Menu-Wireless Only)
i Depending on the vehicle, the Code Scan option may be available from the systems menu
(Figure 4-19).
Figure 4-19 Systems Menu - Code Scan
Code Scan is used to scan all available vehicle control modules for DTC’s at once. This time
saving feature displays the following information progressively as the modules are scanned.
• The total number of systems detected
• A summarized list of modules detected with DTCs totals for each
Individual system module reports that include a list of the DTCs set, the DTC common replaced
parts graph and a direct link to SureTrack
information on SureTrack, the Fix It! and common replaced parts graph features, see Using
SureTrack on page 161.
®
Fix It! information for each specific DTC. For additional
i SureTrack information is optional, and is displayed when SureTrack is activated and if data is
available for a selected DTC.
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Figure 4-20 Code Scan Features
1— SureTrack Common Replaced Parts Graph
2— Code Scan Summary
3— Progressive status indicator
4— Systems Summary List (with DTC totals)
5— Individual System DTC Reports
6— SureTrack Fix It! icon
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Scanner Operations Scanner Operation
Select Print from the toolbar to print the Code Summary Report.
Figure 4-21 Printed Code Summary Report
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Scanner Operations Scanner Operation
4.3.4 Vehicle Test Selection
z Selecting a vehicle test:
1. After a system is selected and the Scanner establishes communication with the vehicle, the
Scanner Main menu displays available tests. Select a menu item to continue.
Figure 4-22 Scanner Main menu
Main menu options vary slightly by year, make, and model. The main menu may include:
• Data Display— displays data parameter information from the vehicle electronic control
module. Selecting may open a submenu of viewing options.
• Codes Menu—displays diagnostic trouble code (DTC) records from the vehicle electronic
control module. Selecting may open a submenu of viewing options.
• Clear Codes—erases DTC records and other data from the ECM. This selection is found on
a Codes submenu for some models.
• Functional Tests—provides specific subsystem and Guided Component Tests. The tests
vary depending on the manufacturer and model.
• Actuator Tests—similar to functional tests, checks the operation of certain actuators, such as
solenoid valves and relays.
• Memory Resets—allows you to reprogram adaptive values for certain components after
making repairs. Selecting opens a submenu. These options are found on the Functional Tests
Menu for some models.
• System Tests—provides specific subsystem testing. Performing these tests is similar to
functional tests.
• Generic Functions—lets you access certain available Generic OBD II functions from a
proprietary menu (1996 and newer vehicles only).
• Troubleshooter—provides step-by-step procedures, integrating parameter data and
retrieving trouble codes when appropriate, for specific symptoms of the identified vehicle.
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Data Display
Depending upon the test vehicle, this selection may appear as Data, Data Display, Data Only,
Data (No Codes), or something similar. All are similar. Selecting has one of the following results:
• A submenu of data viewing choices displays.
• Vehicle data displays.
A submenu displays when more than one data viewing mode is available on the identified vehicle.
On some models, the engine must be started or cranked before data can be displayed. For these
models, a “Waiting to Communicate” message displays if the engine was not cranked or started.
Data Screens
When a Data selection is made, the screen displays the data list for the selected module.The
items available for any electronic control module vary from one vehicle to another.
Data is presented in a 2-column format. An abbreviated parameter name is at the left of each
column and its value is at the right edge of the column. Parameters display in the order that they
are transmitted by the ECM, so expect variation between vehicles.
Gesture scrolling allows you to quickly move through the data list. Simply touch the screen and
drag your finger up or down to reposition the parameters being displayed. Position bars
momentarily appear to the right of each column to indicate the position of the current screen in
relation to the entire list as you scroll. Each column of parameters scrolls independently of the
other column. Figure 4-23 shows a typical data screen.
1— Graph icon
2— Parameter name
3— Parameter value
Figure 4-23 Sample data screen
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Scanner Operations Scanner Operation
Data Graphs
Select the Graph icon to open a data graph for that parameter (Figure 4-24). Selecting a
parameter for graph view moves it to the top of the list. Select the Graph icon again to close the
graph for that parameter and return to a data list view.
Figure 4-24 Sample graph view
The icons that display on each data graph allow you configure settings for the selected graph only:
Tab le 4- 3 Data graph icon operations
Name Icon Description
Select to expand the graph to fill the entire screen,
Expand/Collapse
Graph Properties
select again to collapse the graph to the standard
view.
Select to open the Graph Properties dialog box,
which allows you to set triggers for recording a
snapshot and to adjust the scale.
Triggers
Triggers establish threshold values, an upper limit and a lower limit, for recording a data snapshot.
A snapshot allows you to closely evaluate conditions that caused the triggering event.
When a snapshot is taken, the Scanner captures additional data after the trigger point is detected,
data collection pauses, and the buffered information is automatically saved as a movie. This gives
you a complete picture of what was happening before the fact, what occurred at the trigger point,
and what happened after the fact.
Data collection is paused following a trigger event. Select the Play icon to resume viewing live
data. A vertical line now appears on each of the data graphs to indicate the triggering point. The
trigger line on the parameter that triggered the snapshot is a different color than those on the other
graphs. This makes it easy to determine which parameter caused the trigger when triggers are set
for multiple parameters.
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NOTE:
z To adjust the amount of data collected after a trigger:
1. Select the Properties icon on the Scanner toolbar to open the dialog box.
2. Highlight one of the Samples After Trigger options:
3. Select the Accept icon to close the dialog box.
i You can also adjust the amount of data collected after a triggering event using the Properties icon
on the Scanner toolbar. See Properties on page 26 for additional information.
z To set triggers and record a snapshot:
1. Select the Graph Properties icon on the parameter graph you wish to set triggers on.
The Graph Properties dialog box opens.
2. From the Graph Properties dialog box, select Triggers On.
A check mark appears in the box and the Min and Max fields activate (Figure 4-25).
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired trigger value into the field.
5. Select the other field and enter a trigger value, then close the virtual keyboard.
6. Select Save to close the dialog box.
Trigger lines (blue for upper and red for lower) display on the selected parameter graph.
The area between the upper and lower trigger lines establishes the triggering condition. Any
data points that register outside of the set trigger conditions initiates a snapshot.
Figure 4-25 Sample Graph Properties dialog box
7. Select Snapshot on the Data Buffer Toolbar to arm the snapshot.
The Snapshot icon changes color to indicate it has been armed (Figure 4-26).
Figure 4-26 Sample armed Snapshot icon
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Scanner Operations Scanner Operation
NOTE:
Once all of the data is compiled, data collection pauses and the information is saved as a
movie. A confirmation screen displays to let you know the name automatically assigned to the
saved file and where to locate it.
Figure 4-27 Sample saved movie confirmation screen
8. Select OK to close the confirmation screen.
9. Select the Play icon on the toolbar to resume viewing live data.
i Selecting an armed Snapshot icon disarms it.
Scale
Scale adjusts the upper and lower values displayed on the vertical axis of a data graph. Two scale
modes are available; auto scale and manual scale. Auto scale, which is the default setting,
automatically adjusts the graph scale based upon the minimum and maximum values transmitted
by the ECM. Manual scale allows you to set the minimum and maximum values.
z To manually set the scale on a graph:
1. Select the Graph Properties icon to open the dialog box for the graph you wish to scale.
2. From the Graph Properties dialog box (Figure 4-28), select Auto Scale On.
The check mark is cleared from the box and the minimum and maximum fields activate.
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired scale value into the field.
5. Select the other field and enter a value, then close the virtual keyboard.
6. Select Save to close the dialog box.
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Scanner Operations Scanner Operation
Figure 4-28 Sample manual scale selection
The dialog box closes and the parameter scale is now at the set values.
Using Zoom
The zoom options on the Data Buffer toolbar allow you to change the magnification level of the
sweep when viewing data graphs. Use the Zoom In (+) icon to increase magnification, and the
Zoom Out (–) icon to decrease magnification.
Codes Menu
This selection may appear as Codes, Codes Menu, Codes Only, Codes (No Data), or something
similar on the menu. Selecting opens a list of data parameter viewing options that may include:
Display Codes
Selecting opens either a list of diagnostic trouble codes (DTCs) stored in the selected electronic
control module (ECM), or a submenu of DTC viewing options. Submenu options may include:
• Trouble Code Information—opens a list of codes in ECM memory.
• History Codes—opens a list of codes whose symptoms are not currently present. History
codes indicate an intermittently occurring problem.
• Failed This Ignition—opens a list of codes that set during the current ignition cycle.
• MIL SVS or Message Requested—displays ECM requests to light the malfunction indicator
lamp (MIL) or service vehicle soon (SVS) lamp, or display a driver information alert.
• Last Test Failed—displays a complete list of failed tests.
• Test Failed Since Code Cleared—displays a list of tests that failed since the last time codes
were cleared from ECM memory.
If SureTrack
troubleshooting information from SureTrack (e.g. Common Replaced Parts data (), Real Fix and
Related Fixes) will also be available. For additional information about using SureTrack, see
SureTrack® on page 160.
®
(optional) is active and data is available for a selected DTC, additional
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Scanner Operations Scanner Operation
A code list includes the DTC and a brief description, and a SureTrack Fix It! icon that opens a
submenu allowing you additional information about the DTC (Figure 4-29).
Figure 4-29 Sample code list
Clear Codes
The Scanner clears trouble codes from the electronic control module memory on some vehicles.
If this function is not available on the test vehicle, Clear Codes does not appear as a menu option.
z To clear codes:
1. Select Clear Codes from the Codes Menu.
A confirmation message displays.
2. Make sure any conditions shown on the confirmation message are met, then select Yes.
A “codes cleared” message displays once the operation is complete.
3. Select Continue to return to the Codes Menu.
Freeze Frame/Failure Records
This selection displays the DTC that was set, along with corresponding data, when the ECM
commanded the malfunction indicator lamp (MIL) to turn on.
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DTC Status
This selection allows you to view the records of a particular DTC.
z To check DTC status
1. Select DTC Status from the Codes Menu.
The DTC Status entry field displays and the virtual keyboard opens (Figure 4-30).
2. Use the virtual keyboard to enter the characters of the DTC.
3. Select the virtual keyboard Backspace icon if needed to erase a character.
4. Select the virtual keyboard Return key once all the code characters are entered.
Figure 4-30 Sample DTC Status entry field
The DTC status report displays (Figure 4-31).
Figure 4-31 Sample DTC status report
5. Select Exit to return to the DTC status entry screen.
6. Select Exit again to return to the Codes menu.
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IMPORTANT:
Functional Tests
The Functional Tests selection is used to access vehicle-specific subsystem and guided
component tests. Available tests vary by manufacturer, year, and model, and only the available
tests display in the menu.
There are four general types of functional test operations:
• Information Tests—are read-only tests, like selecting “VIN” from a Functional Tests menu to
display the VIN of the identified vehicle.
• Toggle Tests—switch a component, such as a solenoid, relay, or switch, between two
operating states.
• Variable Control Tests—command a certain value for a system or component, such as
varying the spark timing in 1° increments or the EGR valve duty cycle in 10% increments.
• Reset Tests—reset the adaptive, or learned, values that are stored in the electronic control
module.
Selecting Functional Tests opens a menu of test options that varies by make and model.
Selecting a menu option either activates the test or opens a submenu of additional choices. Follow
all screen instructions while performing tests. How and what information is presented on the
screen varies according to the type of test being performed.
Do not enter any functional tests while driving on a road test. During some functional tests, the
ECM makes changes to ignition timing, fuel delivery, and other engine functions, which may affect
engine operation and vehicle control.
Some toggle and variable control tests display functional test controls at the top of the screen with
data stream information below (Figure 4-32).
Figure 4-32 Sample functional test controls
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Functional test controls allow you manipulate the test signal as shown in Table 4-4.
Tab le 4- 4 Functional test control icons
Name Icon Description
Test Activates the test.
Return Moves focus back to the data list.
Change List Allows you to switch data lists.
Custom
Minus
Plus
Allows you to select which parameters display during
the functional test.
Switches an item to low or off, or incrementally
reduces a variable signal.
Switches an item to high or on, or incrementally
increases a variable signal.
Generic Functions
The Generic Functions selection opens a menu of available OBD-II/EOBD functions on 1996
and newer vehicles. For additional information on generic functions refer to the Global OBD
Vehicle Communications Sof twar e Manual. Menu options typically include:
• Readiness Monitors—displays the status of the OBD-II/EOBD required monitors
• ($02) Freeze Frame—displays data stored in ECM memory when a DTC is set
• ($05) Oxygen Sensor Monitoring—displays on-board oxygen sensor monitoring test results
• ($06) On-Board Monitored Systems—displays the status of system monitors
• ($08) Request Control of On-Board System—establishes bidirectional ECM communication
• ($09) Calibration Identification—displays the ECM calibration identification numbers
• ($09) Calibration Verification Number—displays the ECM calibration
• ($09) In-Use Performance Tracking—displays a monitoring conditions report
• ($09) Vehicle Identification Number—displays the VIN
• ($0A) Emissions Related Fault with Permanent Status—displays a record of permanent codes
Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians. Troubleshooter
simplifies the diagnosis process, as it contains information on virtually all common diagnostic
trouble code (DTC) problems and driveability symptoms.
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NOTE:
Troubleshooter information is organized into a series of diagnostic tips that are designed to quickly
lead you to the root cause of a particular problem. The tips are vehicle-specific, which means only
tips that relate to the identified vehicle are presented. Selecting opens a menu that may include:
• Code Tips—provides detailed information on setting conditions, testing, and interpreting test
results for specific codes.
• Symptom Tips—provides diagnostic tests and procedures based on vehicle operation.
• Time Savers—provides supplemental information, such as firing order and #1 cylinder
location, that may be needed to make a diagnosis.
• Common Problems—provides advice and remedies for certain “pattern failures” that have
been experienced on vehicles of the same model.
• Tests and Procedures—explains how to perform certain tests on the specific test vehicle.
Some tips provide specifications and installation information as well.
• Fast-Track Data Scan (Normal Values)—contains information and guidelines on how to
validate data readings for certain sensors and actuators, live data values are provided.
i Troubleshooter appears in a Scanner menu only if tips are available for the system selected on the
identified vehicle.
Certain live data parameter values display directly within the tip when performing Troubleshooter
tests and procedures. A tip may also contain a hyperlink to a Troubleshooter Reference, another
test or procedure, or a supplemental operation, such as Clear Codes. Hyperlinks are shown in
blue, and selecting them opens the link. Troubleshooter References open in a separate window.
(Figure 4-33).
1— Live data values
2— Hyperlink
Figure 4-33 Sample data values within a Troubleshooter tip
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Scanner Operations Stopping Communication and Exiting the Scanner
NOTE:
4.4 Stopping Communication and Exiting the Scanner
The Scanner remains open as long as there is an active communication link with the vehicle. You
must first stop communication with the vehicle in order to exit from the Scanner function. A
warning message displays if you attempt to exit from the Scanner while it is communicating with
the vehicle ECM.
i Damage to the vehicle electronic control module (ECM) may occur if communication is disrupted.
Make sure the data cable and the USB cable are properly connected at all times during testing.
Exit all tests before disconnecting the test cable or turning off the tool.
z To exit Scanner and disconnect from a vehicle:
When disconnecting the Diagnostic Tool from the vehicle, make sure the Scanner software is
not communicating with the vehicle.
1. From a codes or data display screen, select the Exit icon on the upper toolbar.
Figure 4-34 Exit icon
The screen goes to the codes or data menu.
2. Select the Back icon on the upper toolbar.
Figure 4-35 Back icon
The screen goes to the system menu.
3. Select the Back icon on the upper toolbar.
A “stopping communication” message briefly displays followed by the systems menu.
4. Select the Change Vehicle icon on the Toolbar.
Figure 4-36 Change Vehicle icon
The vehicle description on the toolbar should now read “No Active Vehicle”.
5. Select the Home icon on the Toolbar.
Figure 4-37 Home icon
The Home screen displays.
6. Disconnect the data cable from the vehicle diagnostic connector.
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Chapter 5 Scan Module Operation
This chapter describes the connection, operation, troubleshooting and updating of the Scan
Module.
5.1 Overview
The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data
to the diagnostic tool.
The Scan Module operates on 12 or 24VDC vehicle power, supplied through the vehicle’s data link
connector (DLC).
5
($//%
1— Data cable connector
2— Vehicle power LED (green)
3— Communication issue LED (red)
4— Bluetooth LED (green)
5— Memory card port (remove protective hand grip for access)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Figure 5-1 Scan Module
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Scan Module Operation Pairing The Scan Module
NOTE:
IMPORTANT:
5.2 Pairing The Scan Module
To use the Scan Module with the Scanner or OBD-II/EOBD functions, it must first be paired with
the diagnostic tool.
Pairing is the wireless connection (identification) process used to connect the Scan Module to
your diagnostic tool.
The Scan Module only needs to be paired once before it’s initial use. The connection configuration
should remain in memory for all future uses, unless the connection configuration is removed or
lost.
i Wireless devices shown in this section are used as reference. Not all devices shown may be
applicable to your diagnostic tool.
z To pair the Scan Module with the diagnostic tool:
1. Turn on the diagnostic tool.
The Scan Module needs to be powered on during the pairing process. Connect the Scan Module
to a vehicle or to the diagnostic tool using the USB cable. Make sure the diagnostic tool has a
charged battery or is connected to the AC/DC power supply.
2. Connect the 26-pin end of the data cable to the Scan Module data cable connector.
3. Connect the 16-pin end of the data cable to a vehicle data link connector (DLC).
The green LED on the Scan Module is illuminated when power is being supplied to the Scan
Module. For additional information on the Data Cable, see Data Cable Connection on
page 57.
4. From the diagnostic tool select System Settings > Paired Devices.
5. Select Add from the toolbar, then OK when prompted.
The diagnostic tool searches for compatible wireless devices, then displays the results.
(Figure 5-2).
Figure 5-2 Sample Scan Module selection
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Scan Module Operation Checking Scan Module Paired Status
NOTE:
i Search results include all compatible wireless devices detected, and may include multiple Scan
Modules if you are in a shop environment where more than one unit is powered on. Available
module listings include a partial serial number. Make sure the screen listing matches the last six
digits of the serial number of your Scan Module before continuing. Scan Module serial numbers
are also printed on the back of the Scan Module (e.g. 123SMC-987654)
6. Select the Scan Module you wish to connect from the results list.
A search in progress message displays during the pairing procedure (Figure 5-3), the Paired
Devices screen (Figure 5-4) displays once the procedure completes.
Figure 5-3 Sample pairing in progress message
7. Select the Home icon on the Toolbar.
8. Disconnect the data cable from the vehicle.
The Scan Module and diagnostic tool are now paired for wireless communication and should
automatically recognize each other when both are powered up.
5.3 Checking Scan Module Paired Status
z To check if the Scan Module is paired to your diagnostic tool:
1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 5-4).
The Paired Devices screen lists all of the devices paired to the diagnostic tool, and also indicates
whether or not there is active communication occurring.
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Scan Module Operation Data Cable Connection
Figure 5-4 Typical Paired Devices screen
2. Verify the Scan Module is in the list of paired devices.
5.4 Data Cable Connection
To use the Scan Module for Scanner and OBD-II/EOBD testing, it must first be connected to the
vehicle’s data link connector (DLC).
Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require
optional adapters.
• All OBD-II/EOBD compliant vehicles - Use the supplied DA-4 data cable. The 26-pin end of
the cable attaches to the data cable connector on the Scan Module. The16-pin end connects
to the vehicle DLC. The cable connectors are secured with captive screws.
• All non-OBD-II/EOBD (OBD-I) compliant vehicles - Use the supplied DA-4 data cable with
the optional DA-5 adapter and a manufacturer specific adapter. The 26-pin end of the cable
attaches to the data cable connector on the Scan Module. The16-pin end connects to the DA5 adapter, the DA-5 adapter connects to the manufacturer specific adapter and then connects
to the vehicle DLC. The cable connectors are secured with captive screws.
While using the Scanner and OBD-II/EOBD functions, on-screen cable and adapter connection
instructions are provided. The instructions may also include the location of the vehicle DLC
(Figure 5-5). If required, additional connection information can be found in the appropriate vehicle
communication software manual for the vehicle. Vehicle communication software manuals are
available online, see the website information at the front of this manual.
Figure 5-5 Vehicle connection data cable message
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Scan Module Operation Troubleshooting
For data cable vehicle power connection information, see Vehicle Power on page 9.
z To connect the data cable to the vehicle:
1. While using the Scanner or OBD-II/EOBD function, follow the on-screen instructions for
connecting the cable and/or any adapters required to the vehicle (Figure 5-5).
2. Select Continue once the data cable is connected to the vehicle.
5.5 Troubleshooting
The Scan Module is a wireless communications device that uses Bluetooth technology to transmit
vehicle data to the diagnostic tool without a physical connection. The working range of the
transmitter is about 30 feet (9.14 m). Scan Module operations can be impacted when signal
interference, or some other condition, disrupts or impairs the wireless communication network.
These interruptions are usually temporary and easily repaired.
Indicators of wireless communication interference include:
• Slow Scan Module response accompanied by “Error 101” message.
• Slow Scan Module response accompanied by “Error 404” message.
• “Error Occurred” Message when trying to use the Scan Module.
• “Error Occurred” Message after 20 or more minutes sitting idle, partic ularly if the devic es have
been stationary.
5.5.1 No Communication Message
If the Scan Module is paired to the diagnostic tool and tries to communicate with the vehicle and
the Scan Module is not connected to the vehicle, a “Connect Data Cable” or “no communication”
message displays.
A signal lost due to moving out of range automatically restores itself when the diagnostic tool is
brought closer to the Scan Module. The Scanner sounds a tone when the signal is lost.
The following conditions cause a “no communication” message to display:
• The Scanner is unable to establish a communication link with the vehicle.
• You selected a system for testing that the vehicle is not equipped with (such as ABS).
• There is a loose connection.
• There is a blown vehicle fuse.
• There is a wiring fault on the vehicle, or in the data cable or adapter.
• There is a circuit fault in the data cable, Personality Key, or adapter.
• Incorrect vehicle identification was entered.
Refer to the Vehicle Communication Software manuals for manufacturer-specific troubleshooting
information.
5.5.2 Signal Loss / Out of Range Alarm
A signal lost due to moving the diagnostic tool out of range of the Scan Module will automatically
restore itself when the diagnostic tool is brought closer to the Scan Module. The Scan Module will
sound an audible tone when the signal is lost.
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Scan Module Operation Troubleshooting
5.5.3 Checking Hardware Status
Verifying the Hardware Status is always the first step in troubleshooting a wireless connection
issue.
The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless operations. The background color of the status indicator icon represents the
condition of the wireless connectivity to that device. Icon status is shown in the table below:
Hardware
Icon
Background
Color
Red Not Paired
Grey
Blue
Condition Action
Paired, but Not
Communicating
Paired and
Communicating
Pair the Scan Module to the diagnostic tool. See
Pairing The Scan Module on page 55 for
instructions.
You may have moved out of range. Move the
diagnostic tool closer to the Scan Module to
reestablish communications. If connectivity is
not restored, perform the
Procedure
Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
LED on the front of the Scan Module is flashing.
If there is no connectivity, perform the
on page 61.
Recovery
Recovery Procedure on page 61.
Green USB Cable Connected Indicates the USB cable is connected.
Gray
USB Cable Not
Connected
Indicates the USB cable is not connected or
connected but not allowing communication
The three light emitting diodes (LEDs) on the faceplate of the Scan Module let you know at a
glance whether or not there is an active connection between the two modules. The two green
LEDs (Vehicle Power and Bluetooth) both flash on and off when the Scan Module and diagnostic
tool are actively communicating through a wireless connection. The red Communication LED
flashes on and off when the Scan Module is performing an internal self test, and is illuminated
continuously if a failure is detected (Figure 5-6).
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Scan Module Operation Troubleshooting
($//%
5
1— Vehicle Power—green LED, flashes during wireless communications
2— Communication—red LED, illuminates if there is a communications failure
3— Bluetooth—green LED, flashes during wireless communications
Figure 5-6 Scan Module LEDs
Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows:
• Vehicle Power
– Off, vehicle power is not being supplied to the Scan Module through the data cable
– On Solid, the Scan Module is being powered by the vehicle, but not communicating with
the Diagnostic Tool.
– Flashing, the Scan Module is being powered by the vehicle and is communicating with the
Diagnostic Tool.
• Communication
– Off, normal state, no errors detected.
– On Solid, communications error detected.
– Flashing, internal self-test in process, will go out once the test completes.
• Bluetooth
– Off, there is no connection between the Scan Module and Diagnostic Tool.
– On Solid, the Scan Module and Diagnostic Tool are communicating through a solid
(USB cable) connection.
– Flashing, the Scan Module and Diagnostic Tool are communicating through a wireless
connection.
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Scan Module Operation Troubleshooting
NOTE:
NOTE:
5.5.4 Recovery Procedure
This is a quick and easy method that reestablishes connectivity between the diagnostic tool and
the Scan Module in most instances. If bluetooth connectivity remains unavailable following
recovery, use one of the alternate procedures to restart the system.
i This product is intended to be used by professional technicians in a garage environment.
Electrostatic discharges may happen occasionally and cause a loss of communication. To restore
communication disconnect and reconnect the communication cables and follow screen prompts.
z To recover wireless connectivity:
1. Disconnect the Scan Module from the vehicle.
2. Navigate to the Home Screen on the diagnostic tool.
3. Select Exit to close the ShopStream Diagnostic Suite.
4. Connect the Scan Module to the vehicle.
5. Select the ShopStream Diagnostic Suite icon on the desktop.
Figure 5-7 Sample ShopStream Diagnostic Suite desktop icon
i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
Alternate Recovery Procedures
Use these methods as an option to the Recovery Procedure, or when recovery fails to restore the
wireless connection.
USB Procedure
This method establishes a “hard-wired” USB cable connection between the modules.
z To create a USB connection:
1. Carefully slip the ends of the handgrip off of the sides of the Scan Module housing.
2. Lift open the hinged cover on the base of the Scan Module.
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Scan Module Operation Troubleshooting
Figure 5-8 Scan Module USB jack, handgrip removed
3. Plug the small end of the USB cable into the USB jack on the Scan Module.
4. Plug the large end of the USB cable into a USB jack on the diagnostic tool.
Scanner functionality should be restored immediately once the USB connection is complete.
If not, suspect a hardware failure. The diagnostic tool and Scan Module are both fully
functional, so you can complete your testing with the USB connection intact.
ShopStream Diagnostic Suite Restart Procedure
This method, which closes and restarts the ShopStream Diagnostic Suite software, takes about
two minutes to complete.
z To restart the ShopStream Diagnostic Suite:
1. Navigate to the Home Screen on the diagnostic tool.
2. Select Exit to close the ShopStream Diagnostic Suite.
3. Wait for the Scan Module Communication LED to stop flashing.
4. Select the ShopStream Diagnostic Suite icon on the desktop.
The ShopStream Diagnostic Suite should open with connectivity restored.
Windows Reboot Procedure
This method, which completely shuts down the diagnostic tool, takes several minutes to complete.
z To reboot the diagnostic tool:
1. Disconnect the Scan Module from the vehicle.
2. Navigate to the Home Screen on the diagnostic tool.
3. Select Exit to close the ShopStream Diagnostic Suite.
4. Select Start in the lower-left corner of the screen to open the menu.
5. Select Turn Off Computer from the menu.
6. Select Turn Off when the Confirmation window opens.
7. Wait for the tool to completely turn off, then press the Power button to restart the diagnostic
tool.
8. Connect the Scan Module to the vehicle once the ShopStream Diagnostic Suite opens.
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Scan Module Operation Updating Scan Module Firmware
IMPORTANT:
IMPORTANT:
NOTE:
5IFSFJTBOVQEBUFBWBJMBCMFGPSZPVS4DBOOFS.PEVMF
5.6 Updating Scan Module Firmware
The internal programming (firmware) of the Scan Module, may require periodic updates. These
firmware updates (when available) are delivered with diagnostic software updates/upgrades.
Firmware updates increase the Scan Module’s diagnostic capabilities, typically by adding support
for new tests, vehicles and enhanced applications to the vehicle databases.
z Scan Module Firmware Update Process:
Upon starting the Scanner function, initially after a software update or upgrade has been installed,
a message may be displayed to inform you an update is available (Figure 5-9).
Figure 5-9 Scan Module update available message
To supply power to the Scan Module, the data cable must be connected to the vehicle during the
update process, with the vehicle ignition switch in the OFF position. To avoid damaging the Scan
Module, never turn the ignition switch ON during the update process.
To avoid damaging the diagnostic tool or scan module, it is highly recommended to connect the
AC/DC power supply to the diagnostic tool before starting the firmware update process. Damage
can occur to the scan module if the diagnostic tool power is turned off or the power supply is
disconnected during the firmware update process.
1. Select the desired update option:
• Update Now begins the process immediately.
• Update Later defers the operation, closes the message, and starts the Scanner function. If
you choose not to perform the update, it will not affect diagnostic tool operation, however you
will not benefit from the additional features available in the update.
i Selecting Details in the upper-right corner opens a list of what is included in the update.
Once the update process has been started, the update is performed wirelessly, and the installation
progress is tracked on the screen (Figure 5-10).
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Scan Module Operation Updating Scan Module Firmware
IMPORTANT:
Figure 5-10 Sample update in progress screen
A “successfully updated” message displays once the installation process is complete
(Figure 5-11).
Figure 5-11 Sample firmware update complete message
2. Select OK to close the message and return to Scanner operations.
The updated Scan Module, is ready to use.
z Alternate Scan Module Firmware Update Process (USB cable):
If necessary, this alternate firmware update procedure may be used to update the Scan Module
firmware.
The diagnostic tool must be connected and powered by the AC/DC power supply during the Scan
Module firmware update process. Damage can occur to the Scan Module if the diagnostic tool
power is turned off or the power supply is disconnected during the firmware update process.
1. Connect the AC/DC power supply to the diagnostic tool.
2. Turn on the diagnostic tool.
3. Connect the Scan Module to the diagnostic tool as follows:
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Scan Module Operation Updating Scan Module Firmware
IMPORTANT:
NOTE:
The Scan Module data cable must be disconnected from the vehicle during the update process.
a. From the bottom of the Scan Module, gently lift up and out on the sides of the handgrip to
free it from housing (Figure 5-12).
b. Open the hinged cover on the base of the Scan Module to expose the USB jack.
c. Plug the small end of the USB cable into the USB jack on the Scan Module.
d. Plug the large end of the USB cable into one of the USB jacks on the side of the
diagnostic tool.
i When connected, the scan module USB connection status icon background color will change from
gray to green.
1— Hinged cover
2— USB jack
Figure 5-12 Scan Module USB jack
4. Select Scanner from the diagnostic tool Home screen.
5. Select OK when the update available message displays.
The update begins and installation progress is tracked on the screen (Figure 5-13).
Figure 5-13 Sample update in progress screen
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Scan Module Operation Updating Scan Module Firmware
A “successfully updated” message displays once the installation process is complete
(Figure 5-14).
Figure 5-14 Firmware update complete message
6. Select OK to close the message and return to the Scanner function.
The updated Scan Module, is ready to use.
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Chapter 6 OBD Direct Operations
This Home screen option allows you to access Generic OBD-II/EOBD Scanner tests without
completing a vehicle identification. OBD Direct presents a quick way to check for diagnostic
trouble codes (DTCs), isolate the cause of an illuminated malfunction indicator lamp (MIL), check
monitor status prior to emissions certification testing, verify repairs, and perform a number of other
services that are emissions-related. This mode is also used for testing OBD-II/EOBD compliant
vehicles that are not included in the Scanner databases.
OBD Direct is a Scanner function, and the Scan Module must be connected to the test vehicle and
communicating with the diagnostic tool. This function only provides generic OBD-II/EOBD
information. To access enhanced OBD-II/EOBD functions, select Scanner from the Home screen.
Options for the Menu icon on the Toolbar at the base of the screen are the same as those available
for the Scanner module.
Selecting OBD Direct on the Home screen opens a menu with two options (Figure 6-1):
Figure 6-1 Sample OBD Direct main menu
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OBD Direct Operations OBD Health Check
6.1 OBD Health Check
The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble
codes (DTCs) and to check readiness monitors. Selecting OBD Health Check opens a submenu
of options (Figure 6-2).
Figure 6-2 Sample OBD Health Check menu
6.1.1 Global OBD II Code Check
This option displays any stored emission related generic DTCs reported by the ECM. Selecting
opens a submenu with two choices:
• Codes
• Pending Codes
Codes
Codes displays a list of current emission related DTCs. OBD-II/EOBD Codes have a priority
according to their emission severity, with higher priority codes overwriting lower priority codes.
The priority of the code determines the illumination of the MIL and the code erase procedure.
Manufacturers rank codes differently, so expect to see differences between makes.
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OBD Direct Operations OBD Health Check
Pending Codes
The purpose of this service is to enable the scan tool to obtain “pending” or maturing diagnostic
trouble codes. These are codes whose setting conditions were met during the last drive cycle, but
need to be met on two or more consecutive drive cycles before the DTC actually sets.
The intended use of this service is to assist the service technician after a vehicle repair and after
clearing diagnostic information, by reporting test results after a single driving cycle.
• If a test failed during the driving cycle, the DTC associated with that test is reported. If the
pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically
cleared from memory.
• Test results reported by this service do not necessarily indicate a faulty component or system.
If test results indicate another failure after additional driving, then a DTC is set to indicate a
faulty component or system, and the MIL is illuminated.
6.1.2 Global OBD II Clear Codes
This option is used to clear all emission related diagnostic data such as, DTC records, freeze
frame data, and test results, from ECM memory. Although OBD Direct only displays generic
OBD-II data, clearing codes erases all of the stored data including any enhanced codes.
A confirmation screen displays when the clear codes option is selected to prevent accidental loss
of data. Select Yes on the confirmation screen to continue.
6.1.3 Readiness Monitors
Use this menu option to check the readiness of the monitoring system. An OBD-II/EOBD system
checks the status of emission-related subsystems by running continuous or periodic tests. Test
results are shown in the data viewer (Figure 6-3).
Figure 6-3 Sample readiness monitor test report
Gesture sweep to view the entire list of Readiness Monitors to ensure that all tests are complete.
It is possible to print the readiness test status or save it as part of a Vehicle history.
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OBD Direct Operations OBD Diagnose
6.1.4 MIL Status
This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and the distance driven while the MIL is
on (if supported), can also be displayed. It is also possible to print the MIL Status.
6.2 OBD Diagnose
Selecting OBD Diagnose opens a menu with the following options:
• Start Communication—begins the test session
• Connector Information—provides data link connector (DLC) location details for most models
• Manual Protocol Selection—allows you to select which protocol to use
6.2.1 Start Communication
Use the following procedure to conduct an OBD Direct test session:
z To perform an OBD Direct Test:
1. Select Start Communications from the OBD Direct menu.
A generic connection message displays (Figure 6-4), connect the Scan Module to the
test vehicle as instructed.
Figure 6-4 Sample generic connection message
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OBD Direct Operations OBD Diagnose
2. Select Continue.
A communications message that shows how many ECMs were detected, which ECM is
communicating, and which communication protocol is being used displays (Figure 6-5).
Figure 6-5 Sample communication message
3. Select Continue and a menu of available tests displays (Figure 6-6).
Figure 6-6 Sample Start Communication menu
4. Select a test to continue.
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OBD Direct Operations OBD Diagnose
Readiness Monitors
Use this menu item to check the status of the monitored system. If a monitored system is not
supported, it is not displayed. Scroll, if needed, to view the entire list of monitors. Selecting
Readiness Monitors opens a submenu with two choices:
• Monitors Complete Since DTC Cleared—displays the results of all monitor tests that have
run since the last time the electronic control module (ECM) memory was cleared.
• Monitors Complete This Cycle—displays only the results of monitor tests that ran during the
current drive cycle, they reset when the ignition is switched off.
MIL Status
This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and also the distance traveled while the
MIL is on (if supported), can also be displayed. It is also possible to print the MIL Status.
Fast-Track Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians since 1988. The
Troubleshooter system simplifies the diagnosis process, as it contains information on virtually all
common diagnostic trouble code (DTC) problems and driveability symptoms for most vehicles
covered by the vehicle communication software.
($01) Display Current Data
Use this item to display the current emission related data from the selected electronic control
module (ECM) of the vehicle. Displayed data includes analog inputs and outputs, digital inputs and
outputs, and system status information broadcast on the vehicle data stream. OBD Direct data
displays similar to Scanner data, refer to Data Display on page 43 for details.
($02) Display Freeze Frame Data
This item is used to display freeze frame data for any stored emission related diagnostic trouble
codes (DTC). In most cases the stored frame is the last DTC that occurred. Certain DTCs, those
that have a greater impact on vehicle emission, have a higher priority. In these cases, the highest
priority DTC is the one for which the freeze frame records are retained.
Freeze frame data includes a “snapshot” of critical parameter values at the time the DTC set.
($03) Display Trouble Codes
This option displays any stored emission related DTCs reported by the various ECMs. The OBD
Direct code report is similar to a Scanner module code report, and includes the Fix It! icon with
hyperlinks to Information details. See Display Codes on page 47 for additional information.
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OBD Direct Operations OBD Diagnose
($04) Clear Emissions Related Data
This item is used to clear all emission related diagnostic data such as, DTCs, freeze frame data,
and test results from the memory of the selected ECM.
($05, 06, 07) Display Test param./Results
This option opens a submenu of test parameters and test results from various sensors, monitor
test results, and a record of DTCs detected during the last drive cycle. The menu includes:
• Oxygen Sensor Monitoring ($05)
• On-Board Monitored Systems ($06)
• DTCs Detected During Last Drive ($07)
($08) Request Control of On-board System
This service enables bidirectional control of the ECM so that the Scanner is able to transmit
control commands to operate the vehicle system. This function is useful in determining how well
the ECM responds to a command.
Available options vary by make, model, and year of the test vehicle. Select a test and follow the
on-screen instructions.
($09) Read Vehicle Identification
This selection displays the vehicle identification number (VIN), the calibration identification, and
the calibration verification number (CVN) of the test vehicle.
($09) In-use Performance Tracking
This selection displays the “In-use Performance Tracking” of monitored data. It is basically a
record of the number of times each of the monitor tests have been completed.
($0A) Emission Related DTC with Permanent Status
This service displays a record of any “permanent” codes on late-model vehicles if the vehicle
supports Service $0A. A permanent status DTC is one that was severe enough to illuminate the
MIL at some point, but the MIL may not be on at the present time.
Whether the MIL was switched off by clearing codes or because the setting conditions did not
repeat after a specified number of drive cycles, a record of the DTC is retained by the ECM.
Permanent status codes automatically clear after repairs have been made and the related system
monitor runs successfully.
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OBD Direct Operations OBD Diagnose
6.2.2 Connector Information
This option opens a database of vehicle diagnostic connector locations that includes most makes
and models.
z To locate a vehicle diagnostic connector:
1. Select Connector Information from the System menu.
2. Select a manufacturer from the list presented.
3. Select a model from the list presented.
Instructions for which, if any, cable adapter or pin to use displays.
4. Select Continue.
Information on where to locate the vehicle diagnostic connector displays.
5. Select Continue to return to the System menu.
6.2.3 Manual Protocol Selection
A communication protocol is a standardized way of data communication between an ECM and a
scan tool. Global OBD may use several different communication protocols. The scan tool
automatically connects to an available protocol, which displays on the connection message
(Figure 6-5). Some vehicles communicate on more than one protocol. Use the Manual Protocol
Selection option to switch to a different protocol.
Select Manual Protocol Selection and message displays advising you to make sure you know
the correct protocol for the test vehicle. An incorrect selection may activate warning lamps and set
CAN related faults on the vehicle. Select OK and a menu of options displays (Figure 6-7).
Figure 6-7 Sample communication protocol menu
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Chapter 7 Guided Component Test
:$51 ,1*
IMPORTANT:
Operations
The Guided Component Test software is a component-testing powerhouse, providing you with a
robust diagnostic database for use with scopes and meters. It is like having access to a complete
library of shop manuals for testing engine-management components, transmission sensors and
components, and ABS systems.
Guided Component Test helps you with everything from selecting the appropriate test for a
specific component to showing the hook-up location and correct pin configuration. This software
thoroughly guides and instructs you on proper testing procedures and offers tips from the internal
troubleshooter database. The Guided
your overall set-up and diagnostic testing time. Vehicle-specific g
provided for engine, transmission, ABS, charging, transfer case and suspension systems.
Risk of electrical shock.
•Read the Important Safety Instructions document provided separately for messages on
the safe use of this product.
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
• Do not apply the Black Ground Lead to test points other than ground/system return/
vehicle chassis.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
component test procedures, tips, and meter settings reduce
uided component tests are
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
7.1 Vehicle Identification
The Guided component test information presented is specific to the vehicle being tested.
Therefore, certain attributes of the test vehicle must be entered into the diagnostic tool so that the
correct data can be retrieved. Vehicle identification information is carried over if you enter the
Guided
stored in the Vehicle History module. However, you may need to enter additional attributes in
some instances.
The vehicle identification sequence is menu driven, you simply follow the screen prompts and
make a series of choices. Each selection you make advances you to the next screen.
Component Test module either from the Scanner function or from one of the records
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Guided Component Test Operations Vehicle Identification
7.1.1 Menu Options, Guided Component Test
Selecting the Toolbar Menu icon at the base of the screen offers the following options:
• Safety Information—opens the Important Safety Inst ruct ions document.
• File—allows you to print or save the data being viewed.
• Top Level Menus—allows you to access supplemental information and training programs.
• Help Operations—allows you to view supporting documentation.
File
Selecting File opens a menu of print options:
• Print Article—selecting has one of two results:
– If a printer is connected, the file is sent to the printer.
– If a printer is not connected, the article is saved as a (.xps) file, which can be retrieved,
moved, or copied and printed at a later time.
• Print Preview—opens a representation of what the printed file will look like.
• Page Setup—allows you to adjust margins and paper orientation.
Top Level Menus
Selecting Top Level Menus opens a list that may include the following options:
• Power User Tests
• How To
• Features Benefits
• Index (United Kingdom Only)
Features Benefits
Selecting Features Benefits opens a menu page that includes:
• 5-Minute Walk Thru With Demo Board (Australia Only) —explains how to use the optional
demonstration board to generate sample signals.
• Features & Benefits—provides descriptions and a brief overview of meter functions
• Accessories—opens a menu of optional equipment available.
• Product Description—provides descriptions and a brief overview of meter operations.
The demonstration board not only helps you learn how to use the Guided Component Tests
software, it allows you to hone your skills and diagnostic technique without an actual test vehicle.
Index (United Kingdom Only)
Selecting Index opens an alphabetical list of components, systems, tests, terms, and other items
for which there is a brief help file. Some items open an additional menu. Use the Back and Exit
icons on the Toolbar to return or close the screen.
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Guided Component Test Operations Vehicle Identification
Power User Tests
The Power User Tests option gives you quick access to a pre-configured meter for conducting a
number of control system tests. Tests are available with or without on-screen help. Help typically
provides a description of the test along with expected results and a link to the pre-set meter.
How To
The How To option provides a list of available on-screen instructions for performing tasks. Scroll
to view the entire list. Typical topics include:
• 10-Minute Battery Drain Class—covers battery draw basics.
• 10-Minute Electronic Class—provides brief instruction in basic electronics and circuit
connections.
• 10-Minute High Intensity Discharge Lighting Class—provides brief instruction on high-
intensity lighting system basics.
• 10-Minute Lin Bus Class—provides brief instruction on LIN BUS systems.
• 15-Hybrid Vehicle CLASS—provides a brief overview of hybrid vehicle systems.
• 15-Minute Ignition Class—provides an introduction to basic ignition testing.
• 15-Minute Mapped Cooling System Class—provides a basic system overview.
• 15-Minute Tyre Pressure Monitoring System Class—provides a basic system overview.
• 15-Minute Voltage Drop Diagnosis Class—covers performing voltage drop tests and using
the results to diagnose circuit failures.
• 15-Minute Lin Bus Class—provides brief instruction on LIN BUS systems.
• Illustrated Te r m s & Definitions —provides definitions of terms, drawings and tips associated
uided component testing.
with g
• No-start Basics—provides a guideline for diagnosing a no-start condition.
• O2 Sensor & Feedback System Analysis—displays the guided component test meter in the
“live” graphing mode with O2S test tips to help you understand the fundamental concepts of
O2S diagnostics.
• Test Tips—gives on-screen instructions for performing specific guided component tests along
with drawings and tips.
• 20-minute Current Ramp Classes—provides an introduction to current ramp testing.
7.1.2 Creating a Favorites List
Once a Guided Component Test database is loaded, a list of manufacturers displays. This list is
often long and includes makes that are not frequently used. A toolbar at the top of the screen
allows you to custom configure the manufacturer list to display only the makes you frequently
service.
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Guided Component Test Operations Vehicle Identification
NOTE:
Figure 7-1 Sample manufacturer list
z To configure a favorites list:
1. Select Configure Favorites on the toolbar.
A list of selectable manufacturers displays.
Figure 7-2 Sample Configure Favorites screen
2. Select each manufacturer you want to include, selected manufactures are highlighted.
i Manufacturers appear on the favorites list in the order in which they are selected. Therefore, if you
select the makes you work on most frequently first, they will appear at the top of the list.
3. Select Finished on the toolbar once your selections have been made.
The screen returns to the manufacturer list, but only the makes you selected display. Note the
“Favorites” toolbar selection now reads “Full list”.
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Guided Component Test Operations Vehicle Identification
4. Select Full List on the toolbar to view the complete list of manufacturers.
5. Select Back on the toolbar at any time to return to the previous screen.
Your favorites list is what will display whenever a Guided Component Test database is started in
the future. The list can be modified at any time by selecting Configure Favorites from the toolbar.
7.1.3 Identifying a Test Vehicle
Exact procedures to identify the test vehicle may vary somewhat by vehicle and market. The
following procedure, which identifies a 2008 Ford Focus for testing the fuel injection system, is
typical of what to expect.
z To identify a vehicle for Guided Component Test:
1. Select the Guided Component Test Function icon from the Home screen.
2. Select which database to load for the test vehicle if requested (optional).
After the database loads, a list of manufacturers displays.
3. Select FORD and a model year menu displays.
4. Select 2008 from the year menu and a list of available models displays.
5. Select FOCUS from the model list and a list of available engines displays.
6. Select 1.6L from the engine list and a confirmation dialog box displays (Figure 7-3).
Figure 7-3 Sample confirmation dialog box
7. From the confirmation dialog box, select OK to continue, or Cancel to return to the engine list.
A list of tests available for the identified vehicle displays (Figure 7-4).
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Guided Component Test Operations Vehicle Identification
NOTE:
Figure 7-4 Sample available tests list
8. Select ENGINE and a component test menu displays (Figure 7-5).
Figure 7-5 Sample available component tests list
9. Select a test to continue.
The identification sequence is now complete, refer to the Operations section that follows for
details on how to navigate through the Guided Component Test information and perform tests.
i If you return to the Home screen and select Scanner or Vehicle History the vehicle identification
entered here is carried over. However, additional information may be needed by some modules.
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Guided Component Test Operations Operations
7.2 Operations
The Guided Component Test software provides vehicle specific guided component test
procedures and information that aid in setting up scopes and meters. Once a test vehicle is
identified, you can select a g
selections two main choices are available on the component menu:
1. COMPONENT INFORMATION—provides information on the selected component and
connector pin details that assists you in understanding the components prior to diagnosis.
2. TESTS—provides a pre-configured list of tests, guides you through performing the tests, and
offers tips and resources to reduce setup and testing time.
7.2.1 Component Information
Component Information provides details on specific vehicle components to provide a better
understanding of the components prior to diagnosis.
The Component Information screens contain information to assist you with testing. The screens
are divided in sections to help quickly guide you to the correct information (Figure 7-6):
• Operation—provides a general description of normal component operation.
• Connector—displays the component connector and lists pin assignments.
• Location—identifies the component location and the best place for testing it.
• Tech note—provides guided component test-related tips (for example, common failures or
faults) as well as update or recall information.
uided component test from the list of available tests. For most
Figure 7-6 Sample Component Information screen
z To view component information:
1. Select a component from the tests list.
2. Select COMPONENT INFORMATION from the component menu.
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Guided Component Test Operations Operations
NOTE:
NOTE:
i An additional selection, such as front or rear for an oxygen sensor (O2S), may be required before
advancing to the component information screen.
The component information screen displays (Figure 7-6).
3. Always Gesture sweep to view any additional information below what is visible.
4. Select Back at any time to return to the previous screen.
7.2.2 Tests
The Tests section guides you through the process of performing tests on a specific component. It
also provides specifications, tips on how and where to connect the test meter leads, and also
automatically configures the multimeter or lab scope to perform the selected test.
Once a test vehicle is identified, you can select a component from the available tests list.
z To select a test:
1. Select a component from the list.
2. Select TEST to open the list.
i More than one selection is available in some instances. For example, select Ignition Tests and a
menu offering Primary Tests and a Secondary Tests displays.
The list shows all of the tests available for the selected component, choices vary by make,
model, and year.
Selecting opens an additional submenu similar to the one shown in Figure 7-7 when more
than one option is available.
Figure 7-7 Sample O2S voltage test submenu
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Guided Component Test Operations Operations
3. Select a test option and the test screen displays (Figure 7-8).
Figure 7-8 Sample Test screen
4. Gesture sweep to view any additional information.
5. Select Back at any time to return to the previous screen, or select Exit to return to the main
component menu.
Hyperlinks
Guided component test screens contain hyperlinks that can either take you to another page
containing additional information or open an additional window on top of the current screen.
Hyperlinks display as icons. Common hyperlinks are:
– View Meter—opens a live meter set up to perform the test in the lower portion of the
screen (Figure 7-9). Once the meter view is open, the
the top of the screen is replaced by the Scope Multimeter toolbar, which allows you to
make adjustments to the settings. See Scope Multimeter Toolbar on page 93 for details.
– Show More Information—advances to a new screen with more detailed information
about a particular test, select Back to return to the test screen.
Guided Component Test toolbar at
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Guided Component Test Operations Operations
View Meter
A Meter icon, which is only available in the Guided Component Test view meter mode, appears on
the upper toolbar (Figure 7-9).
Figure 7-9 Sample view meter window
Three view meter options are available:
1. With View Meter active (Figure 7-9), select the Meter icon on the toolbar once and the meter
expands to fill the entire screen.
2. Select the Meter icon a second time and the meter open as a separate window (Figure 7-10).
This window can remain open if you switch to the Scanner function and can be accessed from
the Windows toolbar at the bottom of the screen. You can also resize and reposition the meter
window on the screen.
Figure 7-10 Sample meter view in a separate window
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Guided Component Test Operations Operations
IMPORTANT:
Selecting the Close icon (red box with an X) when viewing the meter in a separate window
closes the meter and returns you to the Guided Component Test screen.
3. Select the Meter icon a third time to close the separate window and return to the standard
meter view as shown in Figure 7-9.
Select Exit from the toolbar to close meter view and return to the Guided
screen.
Component Test
Connecting to a Test Vehicle
Before performing a test, you must connect the meter test leads to the vehicle. Certain guided
component tests require the use of specific leads. Information on specific leads and other
connecting information displays on the initial test screen. Follow the on-screen connection
instructions in the test procedure to connect the test leads.
Performing a Test
Once you connect the test leads to the vehicle, you can proceed with testing.
z To perform guided component tests:
1. Follow the instructions displayed in the test procedure section.
2. Gesture sweep to view all of the instructions and follow the on-screen procedures.
3. Select the View Meter hyperlink to display test results.
4. Refer to the on-screen information to verify test results.
Refer to Operations on page 131 for additional information on working with the View Meter
window.
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Chapter 8 Scope Multimeter
:$51 ,1*
IMPORTANT:
NOTE:
IMPORTANT:
This Scope Multimeter module provides all the tools needed for performing electrical and
electronic circuit tests and for monitoring signals and circuit activity. The Scope Multimeter works
interactively with other modules. Selecting “View Meter” from a Guided Component Test or
Scanner Test starts the Scope Multimeter module.
Risk of electrical shock.
• Read the Safety Information provided for important warnings on the use of this product
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
8.1 Getting Started
The Scope and Multimeter module enables the following functions:
• Lab Scope
• Ignition Scope
• Graphing Multimeter
• Digital Multimeter
8.1.1 Capabilities
The following tables detail the software and hardware capabilities.
i 200V to 400V scales are not to be used to measure signals greater than 50VAC (rms) or 75VDC.
Do not use the Low Amp Probe to measure current on conductors at a potential greater than
46VAC peak or 70VDC.
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Scope Multimeter Getting Started
Tab le 8- 1 Scope
Function Range Accuracy/Comments
Signal Measurement
Ch. 1—yellow banana jack
Ch. 2—green banana jack
Ch. 3—blue banana jack
Ch. 4—red banana jack
Each channel input is referenced to
common ground input (GND—black banana
jack)
Single trace mode = 6 MSPS (Ch.
1 only)
Sample Rate
Dual trace mode = 3 MSPS (Ch. 1
& 2 only)
Continuous sampling,
MSPS = mega samples per second
Four trace mode = 1.5 MSPS (Ch.
1–4)
Bandwidth DC–3 MHz 3 db point @ 3 MHz
Input Impedance
10 MOhm
4kOhm @ 3MHz
@ DC
Channel 1–4
VDC (Full Scale) 100mV–400V Do not measure greater than 75VDC
VAC (Full Scale) 100mV–400V Do not measure greater than 50VAC (rms)
Tab le 8- 2 Graphing Multimeter
Function Range Accuracy/Comments
Ch. 1—yellow banana jack
Signal Measurement
Ch. 2—green banana jack
Ch. 3—blue banana jack
Ch. 4—red banana jack
Sample Rate 1.5 MSPS
Each channel input is referenced to
common ground input (GND—black banana
jack)
Continuous sampling,
MSPS = mega samples per second
Bandwidth DC–3 MHz 3 db point @ 3 MHz
Input Impedance
10 MOhm
4 kOhm @ 3 MHz
@ DC
Channel 1–4
VDC (Full Scale) 75VDC Do not measure greater than 75VDC
VAC (Full Scale) 50VAC Do not measure greater than 50VAC (rms)
Connect Low amp Probe (+) to Ch. 1
Low Amp Probe
20A scale (100mV/Amp)
40A scale (10mV/Amp)
(yellow banana jack) and (–) to GND input
(black banana jack).
See NOTE below.
Tab le 8- 3 Digital Multimeter
Function Range Accuracy/Comments
Signal Measurement Ch. 1—yellow banana jack
Channel 1 input is referenced to common
ground (GND—black banana jack)
VDC (Full Scale) 75VDC Do not measure greater than 75VDC
VAC (Full Scale) 50VAC Do not measure greater than 50VAC (rms)
Signal Measurement
Input Impedance
Ohm Measurement
Diode Test
Continuity Test
10 MOhm
Ch. 3—blue banana jack
Ch. 4—red banana jack
Each channel input is referenced to
common ground (GND—black banana jack)
Ohms 400 Ohm–4 MOhm Fixed scales or Auto Ranging
Glitch capture Approximately 50 uS
Diode Test 2 V Scale
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Scope Multimeter Getting Started
IMPORTANT:
8.1.2 Leads, Probes and Adapters
The Scope Multimeter uses standard safety banana plugs that are compatible with many
accessories. The various leads, probes, clips, and adapters that are supplied with or available for
the Diagnostic Tool explained in this section.
When removing leads from their sockets, do not pull on the wire because it can damage the leads.
Pull on the plug.
Channel 1 Lead
Figure 8-1 Yellow Channel 1 Lead
The shielded yellow lead is used for Channel 1 (Figure 8-1) and other channel connections that
need additional grounding. The lead color matches the color of socket 1 on the diagnostic tool and
the color of trace 1 on the test screens.
This yellow lead includes a black, right-angle, common ground plug and a black, stackable,
right-angle, common ground plug. The non-stackable ground plug always connects to the ground
(GND) jack on top of the diagnostic tool. The stackable ground plug is used for connecting
additional leads, such as the Channel 2 Lead or the Secondary Coil Adapter Lead, that require
grounding. The stackable lead does not need to be connected to the GND jack on the diagnostic
tool, it grounds through the non-stackable lead.
Channel 2 Lead
Figure 8-2 Green Channel 2 lead
The shielded green lead (Figure 8-2) is used for Channel 2. The lead color matches the color of
socket 2 on the diagnostic tool and the color of trace 2 on the test screens. This green lead
includes a stackable, black, right-angle, ground plug.
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Scope Multimeter Getting Started
Channel 3 Lead
Figure 8-3 Blue Channel 3 lead
The non-shielded blue lead (Figure 8-3) is used for either Channel 3 or Digital Meter minus (–).
The lead color matches the color of socket 3 on the diagnostic tool, as well as the color of trace 3
on the test screen.
Channel 4 Lead
Figure 8-4 Red Channel 4 lead
The non-shielded red lead (Figure 8-4) is used for either Channel 4 or Digital Meter plus (+). The
lead color matches the color of socket 4 on the diagnostic tool, as well as the color of trace 4 on
the test screen.
Alligator Clips
Figure 8-5 Alligator clip
Four insulated alligator clips are included and colored to match each test lead, a black clip for the
common ground lead is also supplied (Figure 8-5). Each clip plugs into the straight end of a
channel lead.
Test Probes
Figure 8-6 T est probe
Two test probes are included, one black and one red (Figure 8-6) and plug into the straight end of
the test leads.
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Scope Multimeter Getting Started
Secondary Coil Adapter Lead (optional)
Figure 8-7 Secondary Coil Adapter lead
The optional Secondary Coil Adapter lead (Figure 8-7) connects to the clip-on secondary wire
adapter, coil-in-cap adapter or coil-on-plug adapter to display secondary waveforms.
Secondary Ignition Clip-on Wire Adapter (optional)
Figure 8-8 Secondary Ignition Clip-on Wire Adapter
The optional Secondary Ignition Clip-on Wire Adapter (Figure 8-8) connects the Secondary Coil
Adapter lead to the vehicle Secondary wire to display ignition patterns.
Inductive RPM Pickup Adapter (optional)
Figure 8-9 Inductive RPM Pickup adapter
The optional Inductive RPM Pickup adapter (Figure 8-9) connects to the scope auxiliary jack of
the diagnostic tool with a DB9F plug. It can be used to trigger a waveform or display RPM. With
the Ignition Scope, the RPM Pickup connects to cylinder number one to establish the firing order.
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