siemens VersiCharge Quick Setup Guide

VersiCharge™

Quick Setup Mobile Application Guide FAQs

usa.siemens.com/versicharge

Table of Contents

1.	How to Set Up an Account			4
	1.1.	I do not have an account		4
		1.1.1.	Install the VersiCharge Mobile Application from Google Play Store or Apple App Store	4
		1.1.2.	View End User License Agreement and Terms of Use	4
	1.2.	I have an account		5
2.	How do I add a charger to my account (see also Connect Your Charger and the Table Below):			6
	2.1. Android – Connect Your Charger			9
	2.2.	iOS - Connect Your Charger		10
3.	How to use your VersiCharge Mobile App			13
	3.1.	VersiCharge Mobile App Screens		13
		3.1.1.	Home Page	14
		3.1.2.	Edit charger name	14
		3.1.3.	View state of Charger and plug state	15
		3.1.4.	Set delay time	15
		3.1.5.	Stop a charging session in process	16
		3.1.6.	Usage	16
		3.1.7.	Account	17
		3.1.8.	Profile	17
		3.1.9.	My Charger	19
		3.1.10.	Push Notification	19
		3.1.11.	About VersiCharge	20
		3.1.12.	Contact Us	20
		3.1.13.	Corporate Information	21
	3.2.	Forgot My Password		21
	3.3.	Locked Out of My Account		22
4.	SIM Card Registration (Already Registered)			23
5.	SIM Card Registration (Not Registered)/Troubleshoot (for more information see Android/iOS			24
	– Connect Your Charger)

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		6.		Manual Setup of Ethernet – Android/iOS			26
		7.		Troubleshooting Manual Setup of Ethernet – Android/iOS			27
		8.		Troubleshooting Android – Connect Charger			28
				8.1.	Wi-Fi Light Not Slowly Blinking White(stopped at Step 1)		28
				8.2.	Could not find a chargerAndroid Only - (Stopped at Step 2)		28
				8.3.	Connection Failed -Could not Connect charger to mobile app (Stopped at Step 2)		30
				8.4.	Connection Failed During - Couldn’t connect to Wi-Fi – SSID and password don’t match		31
					(Stopped at Step 5)
				8.5.	Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)		32
				8.6.	Connection Failed – Charger already registered (Stopped at Step 5)		32
				8.7.	Connection Failed - Lost connection to charger		34
				8.8.	No Internet Connection		34
	9.			Troubleshooting iOS - Connect Charger			35
				9.1.	Wi-Fi Light Not Slowly Blinking White (stopped at Step 1)		35
				9.2.	Wi-Fi Not Turned On (stopped at Step 2)		36
				9.3.	Connection Failed – Couldn’t connect to Wi-Fi - SSID and password don’t match		37
					(Stopped at Step 5)
				9.4.	Connection Failed - Couldn’t connect to Wi-Fi (Stopped at Step 5)		38
				9.5.	Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)		39
				9.6.	Connection Failed – charger already registered (Stopped at Step 5)		40
				9.7.	Connection Failed – Technical Problem Occurred		41
				9.8.	Connection Failed - Lost connection to charger		41
				9.9.	No Internet Connection/Internet Connection Has Been Lost		42
		10.		How do I Register my VersiCharge – usa.siemens.com/versicharge			42
		11.		Where is the VersiCharge Configuration Tool download – usa.siemens.com/versicharge			42
		12.		Where is the VersiCharge Configurator Tool Manual – usa.siemens.com/versicharge			42
		13.		Where is the VersiCharge Configuration Tool Installation Manual – usa.siemens.com/versicharge			42
		14.		How do I Configure my VersiCharge – usa.siemens.com/versicharge			42

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

1.How to Set Up an Account

1.1I do not have an account.

NOTE: only one charger may be added per mobile app account.

1.1.1.Install the VersiCharge Mobile Application from Google Play Store or Apple App Store.

1.1.2.View End User License Agreement and Terms of Use

Create an Account

6 to 12 characters

Avoid special characters <, >, “, ‘ , and ~

Must not contain any dictionary words.

6 to 12 characters

Avoid special characters <, >, “, ‘ , and ~

Must not contain any dictionary words.

Select Create One	Put in your email and create and
	confirm your password. Click
	Create.
	Password:
	Must be at least 6 and not
	exceed 12 characters in length
	Contain at least one number,
	one uppercase and lower case
	letter
	Allowed special characters are
	#, ?,!,$,%,^, &, *, and -
	Must not contain any one of the
	following passwords pass123,
	password123, admin, guest,
	test, root, system or super.

Click on the link Terms and Conditions or Privacy Rights to view these.

NOTE: By selecting Create you agree to the Terms and Conditions.

View the End User License

Agreement (EULA).

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

View Privacy Rights.	Select OK to be brought to
	the Add a Charger page to
	add your charger to your
	count.

NOTE: Add a Charger will be the landing page until a charger has been added to the account.

1.2. I have an account.

Sign in by inserting your email and password in the appropriate fields and click on "Sign in". Follow screens to either the charger Home page or to the Add your Charger page.

1. Select Sign in

2.The Charger Home Page appears, or if you haven't added a charger yet, you will be brought to Add A Charger.

3.Select Add a Charger and follow the prompts to add your charger to the account.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

2.How do I add a charger to my account (see also Connect Your Charger and the Table Below):

Wi-Fi LED Light Sequence When Adding a Charger

Description of Sequence

LED Color (Blinking)

LED Color (Steady)

Power up

Software loading

Software running

Charger in Access Point (AP) mode

Receiving connection credentials

Received connection credentials

Connecting to network

Connected to network

Connecting to VersiCloud

Connected to network, registered and connected to VersiCloud

NOTE: Grey LED Color indicates no lit LED.

Operating and Fault Light States After a Charger has been Added

Light State			Description	Solution
Normal Operation
Light #1			Ready to Charge – Power On –	Connect EV. Begin charge.
			Light steady white
Light #2			Car Connected -	Disconnect the EV connection cable.
			Light steady white
Light #5		(4 Min.)	No Internet	1. Mode: Wi-Fi - Check router
				2. Mode: Cellular - Check cellular network settings, if
Light #5		(1 Min.)	Light blinking white for 4 min. and green	APN and Modem dial string setting are correct, call
				carrier.
			for 1 min.
				3. Mode: Ethernet - Check cable /network connection.
Light #5			Lost communication with VersiCloud	1. Slow blinking blue - weak signal (if it’s WiFi
				network, try Wi-Fi extender, if cellular - contact
				carrier, add a signal booster).
				2. Fast blinking blue - power cycle, if issue persists,
				call Tech Support.
Light #5			Connected to the Internet and VersiCloud	No Action.
			– Light steady white
Light #7			Time Delay Light - Delay 2 hours – Light	Wait for charge.
			blinking white
Light #7			Time Delay Light - Delay 4 hours – Light	Wait for charge.
			blinking white
Light #7			Time Delay Light - Delay 6 hours – Light	Wait for charge.
			blinking white
Light #7			Time Delay Light - Delay 8 hours – Light	Wait for charge.
			blinking white
Light #7			Time Delay Light - Delay 8 hours - Light	Pause state for RFID enabled units only.
			solid blue
Light #9			Touch Sensitive Button – Press Button for 5	Cancel the remote power setting by pressing button
			seconds to maximize power level.	5 seconds continuously and maximizes Power.

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

	Light State	Description	Solution
	Faults
	Light #9	#9 – Touch Sensitive Button – Reset Ground Fault – Press once to	The unit is in a fault state. Press
		reset the unit.	one time to reset the ground
			fault.
	Light #4	#4 Fault occurring –	Power cycle/turn breaker off
		Light flashing red	and then on
	Light # 4	#4 + #7 (4 hr. delay light) –	Call Tech Support
		Lights steady red
	Light # 7
	Light # 4	#4 + #7 (2 hr.+4 hr. delay light) –	Call Tech Support
		Both lights are steady red
	Light #7
	Light #4	#4+ #7 (2 hr. delay light) –	Call Tech Support
		Fault occurring
	Light # 7
	Light # 4	#4+ #7 (2 hr. + 6 hr. delay light) –	Call Tech Support
		Fault occurring
	Light # 7
	Light # 4	#4+ #7 (2 hr.+ 8 hr. delay light) –	Call Tech Support
		Fault occurring
	Light #7
	Light # 4	#4+ #7 (2 hr. + 4 hr. + 6 hr. +8 hr. delay light) –	Call Tech Support
		Fault occurring
	Light #7
	Light #4	#4+ #7 (4 hr. delay light) –	Call Tech Support
		Fault occurring
	Light # 7
	Light #4	#4+ #7 (4 hr. + 6 hr. delay light) –	Call Tech Support
		Fault occurring
	Light #7
	Light #4	#4+ #7 (6 hr. delay light) –	Call Tech Support
		Fault occurring
	Light #7
	Light #4	#4+ #7 (8 hr. delay light) –	Call Tech Support
		Fault occurring
	Light #7
	Light # 4	#4+ #7 (4 hr. + 6 hr. +8 hr. delay light) –	Call Tech Support
		Fault occurring
	Light # 7

Steady light – Flashing light – Touch Senstive Button -

NOTE:

Light #1 is the Power Status LED.

Light #2 is the Car Connected Status LED. Light #5 is the WI-Fi LED status.

Light #4 is the LED Fault light.

Light #7 is the Time Delay LED Light bar with 2, 4, 6, and 8 hour delay lights – some combination of lights 4 and 7 indicate the fault.

Light #9 is the Touch Sensitive Button.

NOTE: Some errors are not caused by the VersiCharge, but by EV compatibility or by settings which are turned on in the EV. See the Faults table above.

If the unit is going into a fault state, check the settings in the EV. Many EVs have a setting for time-of-charge, for example, in which the user defines the charging time. Settings like this will override all commands within the VersiCharge for safety reasons and will stop charging. Adjusting the EV settings will resolve this.

1.Open the mobile app. The Home page will be either :

•Create an Account or

•Add a Charger if a charger hasn’t been added yet.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

6 to 12 characters

Avoid special characters <, >, “, ‘ , and ~

Must not contain any dictionary words.

Select Create

NOTES:

Account successfully created. Follow the Add a Charger Select OK prompts until successfully

added to the account.

1.Add a Charger is the landing page until a charger has been successfully added to the account.

See Connect Your Charger for your specific phone’s operating system. Follow "Add a Charger" prompts until your charger has been successfully connected.

2.Commissioning may take time (5-10 minutes). The charger is designed to self-recommission or go back to the Add a charger process, if either the commissioning or Add a charger process fails in the first attempt.

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

2.1. Android – Connect Your Charger

Follow the screen prompts to Name your charger. Once the charger is named and connected to the network, the new landing page will be your charger’s Home page and will display the charger’s name.

The Wi-Fi light should be slowly blinking white.

If not, please turn the charger o and on.

Select Add a Charger

Select Next

Select charger *

Select Connection Type

*NOTE: If more than one charger is available to choose from, select the SSID that matches the charger's serial number which can be found on the label on the unit. If it is already registered, a dialog box will come up and offer the opportunity to choose another charger.

Enter Network password.	Select Done
Select Next

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Enter Charger Name Select

Done

You will be brought to the Charger Home page

2.2. iOS - Connect Your Charger

Follow these five steps to setup and name your charger.

The Wi-Fi light should be slowly blinking white.

If not, please turn the charger o and on.

Select Add a Charger	Select Next	Select Go to Settings	Turn Wi-Fi ON and select the
			VersiCharge network
			(vs_xxxxxxxxxx)

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

Select Next

Choose a Network

Enter Password and Select

Select Done

Next

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Name your Charger	Home Page
Select Done

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

3.How to use your VersiCharge Mobile App

Find the VersiCharge Mobile App on your phone by looking for the VersiCharge Logo on your phone.

3.1 VersiCharge Mobile App Screens

1.Home – Charger Page – see the charger name, charger status, cable state, usage, power, and set Delay times here.

2.Usage – See the power usage by Week, Month, or Previous Year.

3.Account – Navigate to Profile, My Charger, Push Notification, Contact Us, VersiCharge, Corporate Information and Usage from page. The bottom navigation menu is always available to navigate to Home (charger page), Usage, and Account information.

4.Profile – edit and update account email or password here.

5.My Charger – update your email account, view power level, and view the serial number and firmware version.

6.Push Notification (note this should be on to receive alerts for the charger and charging sessions) – this is either on or off. On is the desired setting.

7.Contact Us – view Siemens phone and email should you need to contact someone for help with your VersiCharge.

8.VersiCharge – find all the information about your VersiCharge unit.

9.Corporate Information– find the corporate address, all legal information, Terms and Conditions here.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3.1.1. Home Page

Charger Name

State of Charging

View Cable State/

Usage/Power Usage

Delay up to 2/4/6/8 Hours

Stop Charging Session

Navigate to Home/Usage/Account

From the Home page the user can view the charger name (by selecting the pencil the user can edit the charger name), state of the cable, state of Charging, navigate to Delay a charge, Stop a charging session, view Usage. Select the Usage icon on the bottom menu to view power usage by day, week, month or year. Select the user Account on the bottom menu to update/edit personal account information.

From the Home page you can: A. edit the charger name, B. delay a charging session; or C. stop an in-process charging session; view the state of the cable, state of the charger, or navigate to the Usage or Profile pages.

3.1.2. Edit charger name

Select the pencil	Name your charger and Select Charger Home page
	Done

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