Siemens SWYFT User Manual
SWYFT
Thinking Industry Further
Siemens Vietnam Digital Industries
Partner Conference Vietnam
07-09 November 2019
siemens.com.sg/swyft© Siemens AG 2019
Classical Service Process
SWYFT – Industry Service Gateway of the FuturePage 3 Leading the Digital Transformation
The classical service process is cumbersome
With multiple communication channels and problems faced
Operator
Supervisor
Lack of traceability
• Unable to trace steps performed
• Unable to determine location of engineers to efficiently dispatch to nearest job available
Lack of service data to perform data analysis
• Massive work to retrieve archived or past service reports (hard or digital copies)
• Service data not categorized or consolidated properly
Lack of transparency
• Service performance metrics
• Revenue generated (by time-period, by product)
Lack of accountability
• No real-time updates of service status (e.g. due to unresponsive onsite engineers)
• Manual way of job dispatch and of tracking engineers’ schedule (e.g. Excel or whiteboard
Call Centre
Service
Introduction of SWYFT
SWYFT – Industry Service Gateway of the FuturePage 6 Leading the Digital Transformation
SWYFT
TM
Industry Service
Gateway of the Future
SWYFT – Industry Service Gateway of the FuturePage 7 Leading the Digital Transformation
SWYFT
SWYFT
TM
– Industry Service Gateway of the Future
Gateway that connects End-Users & Service Providers digitally
SWYFT collects service related data (e.g. service performance, maintenance expenses, engineer
availability) to generate analytical reports and dashboards for factories, process industries, service
providers
01110010 1011101
1100111 1011
101010 1101010
11011 01010111
101001 1101001
11011011
010111
0100010
1000101
010111
Service Requestors
Service Providers
SWYFT – Industry Service Gateway of the FuturePage 8 Leading the Digital Transformation
Service Personnel
Execution of service job
through Service
Personnel Accounts
(depends on strength of
service team)
Request Manager
Management of Service
Requests from
Requestor Accounts (for
all Sites)
Assignment of requests
to service providers,
oversee request
statuses, upcoming
tasks, expenses
Requestor
02
SWYFT System Setup that Connects
Modular Approach to Provide End-to-end Business Solution
System faults, issues
and other service
requests sent from all
sites
Each site will have 1-3
requestor accounts
01
Mobile Application
(Available on iOS / Android)
Website Accessible via
Desktop / Laptop
Service Manager
Centralised Service
Request Management
System to oversee
activities for all Service
Engineers’ Accounts
Service job assignment,
receive job updates,
keep track of revenue
03
Website Accessible via
Desktop / Laptop
04
Mobile Application
(Available on iOS / Android)
Service Requestor
All requestor accounts for the sites will be connected to a centralized
platform. Issues raised by requestors will be directed to this platform
before being pushed to Service Providers.
Service Provider
All Service Personnel Accounts will be managed by the centralized
Service Provider Content Management System (SP CMS). Requests
received via SP CMS will be dispatched to service resources
accordingly.
SWYFT
Loading...