Siemens SWYFT User Manual
SWYFT
Thinking Industry Further
Siemens Vietnam Digital Industries
Partner Conference Vietnam
07-09 November 2019
© Siemens AG 2019 |
siemens.com.sg/swyft |
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Classical Service Process
The classical service process is cumbersome
With multiple communication channels and problems faced
Lack of transparency |
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Service performance metrics |
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Revenue generated (by time-period, by product) |
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Operator |
Supervisor |
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Call Centre |
Service |
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Lack of accountability
• No real-time updates of service status (e.g. due to unresponsive onsite engineers)
• Manual way of job dispatch and of tracking engineers’ schedule (e.g. Excel or whiteboard
Lack of traceability
•Unable
to trace steps performed
•Unable to
determine location of engineers to efficiently dispatch to nearest job available
Lack
of service data to perform data analysis
•Massive work to retrieve archived or past service reports (hard or digital copies)
•Service data not categorized or consolidated 
properly
Page 3 |
SWYFT – Industry Service Gateway of the Future |
Leading the Digital Transformation |
Introduction of SWYFT
SWYFTTM
Industry Service
Gateway of the Future
SWYFTTM – Industry Service Gateway of the Future
Gateway that connects End-Users & Service Providers digitally
Service Requestors |
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Service Providers |
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SWYFT |
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SWYFT collects service related data (e.g. service performance, maintenance expenses, engineer availability) to generate analytical reports and dashboards for factories, process industries, service
Page 7 |
SWYFT – Industry Service Gateway of the Future |
providers |
Leading the Digital Transformation |
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SWYFT System Setup that Connects
Modular Approach to Provide End-to-end Business Solution
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SWYFT |
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Requestor |
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Request Manager |
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Service Manager |
Service Personnel |
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System faults, issues |
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Management of Service |
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Centralised Service |
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Execution of service job |
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and other service |
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Requests from |
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Request Management |
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through Service |
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requests sent from all |
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Requestor Accounts (for |
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System to oversee |
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Personnel Accounts |
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sites |
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all Sites) |
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activities for all Service |
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(depends on strength of |
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Each site will have 1-3 |
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Assignment of requests |
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Engineers’ Accounts |
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service team) |
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requestor accounts |
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to service providers, |
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Service job assignment, |
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oversee request |
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receive job updates, |
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statuses, upcoming |
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keep track of revenue |
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tasks, expenses |
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Mobile Application |
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Website Accessible via |
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Website Accessible via |
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Mobile Application |
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(Available on iOS / Android) |
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Desktop / Laptop |
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Desktop / Laptop |
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(Available on iOS / Android) |
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Service Requestor
All requestor accounts for the sites will be connected to a centralized platform. Issues raised by requestors will be directed to this platform
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before being pushed to Service Providers. |
Page 8 |
SWYFT – Industry Service Gateway of the Future |
Service Provider
All Service Personnel Accounts will be managed by the centralized Service Provider Content Management System (SP CMS). Requests received via SP CMS will be dispatched to service resources
accordingly. Leading the Digital Transformation
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