Siemens ST55, ST60 Service Manual
Division:
Mobile Phones
Group Executive Management
Information and Communication Mobile:
Rudi Lamprecht, Group President
Joe Kaeser
Lothar Pauly
Postal address:
Siemens AG
ICM MP
Postfach 80 17 07
D-81617 München
Office address:
Siemens AG
Haidenauplatz 1
D-81667 München
Telephone +49 89 722 0
Siemens Aktiengesellschaft · Chairman of the Supervisory Board: Karl-Hermann Baumann · Managing Board: Heinrich v. Pierer, Chairman, President and Chief Executive
Officer · Members: Johannes Feldmayer, Thomas Ganswindt, Volker Jung, Klaus Kleinfeld, Edward G. Krubasik, Rudi Lamprecht, Heinz-Joachim Neubürger, Peter Pribilla,
Jürgen Radomski, Erich R. Reinhardt, Uriel J. Sharef, Claus Weyrich, Klaus Wucherer
Registered Offices: Berlin and München · Commercial Registries: Berlin-Charlottenburg, HRB 12300; München, HRB 6684
Information and Communication Mobile
ICM MP Customer Care Information SI_1104.doc
«Name_LSO»
From (Name)
Anja Thiel
«Anrede» «Vorname» «Name»
Dept.
ICM MP CCQ SLI
«Zeile_1»
Telephone
+ 49 89 722 37017
«Zeile_2»
Fax + 49 89 722 63314
«Zeile_3»
«Zeile_4»
Your Service Manager
«Anrede_SK»«Name_SK»
Telephone
«Telefon_SK»
Tel : «Telefon»
Our ref.
SI_1104.doc
Fax : «Fax»
Date
Febuary 16th, 2004
Subject: Service Guide Line ST60
Dear «Anrede» «Name»
The delivery of our new mobile phone ST60 – refresh of ST55 with some additional features
- started in CW 05. Please find attached the corresponding Service Guideline which includes
explosion view diagrams, SIM-Lock description, variant overview and data sheet.
All spare parts and accessories can be ordered via e-commerce. For this reason no price list
is attached. Swap boards/units will be provided through your responsible Service Manager.
The lower mounting frame is only pre-assembled with the antenna. Microphone and vibra
alert unit can be ordered separately. Ear piece is assembled with board. Upper Case Shell
will be delivered without keypad.
The service concept is the same as for ST55. For feature description see enclosed data
sheet and point 1.1 of the service guideline.
There will be a TMO version of ST60 (5 countries), as well as a Siemens version. In
Germany only the TMO version will be on the market.
Please note (service related):
In Germany customers will get their software updates via the TMO owned Quips shops. In all
other countries Siemens’ service partners are doing the software updates. For the rest of
returns everything is standard. The hotline will be informed about this and send the customer
to the correct locations.
Please note that the following applies to the ST60 as well:
It is possible that the phone will heat up when it is in use. A temperature increase of up to
15°C is possible but this increase is still within GSM specification and should therefore
not be treated as a defect.
Furthermore it may happen, that the phone will have difficulties to receive calls while in
camera mode.
For these two phone related topics there is a note in the user manual, stating that these
are normal operating issues. The hotlines and call centers have been informed
accordingly.
When taking photos which have a capacity of more than 48 KB they can’t be stored in the
first step. In such cases the camera will automatically take another photo 2 seconds later
without any notice.
Generally the Call Centers have been trained and all the relevant information is stored in the
knowledge database in the FAQs General (Link RIM: http://merlin.bch.siemens.de/rimeng ; in
Kana (latest knowledge base) the info will also be found in FAQs General).
In due course an additional service information will be published because of some hardware
changes in comparison to ST55.
Best regards from ICM MP Customer Care.
sign. Andreas Worch sign. Till Habel
Customer Care O EMEA Customer Care BA EMEA
ICM MP Customer Care Information from July 15th, 2003 Page 2 of 2
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