Siemens Enterprise Communications
www.siemens-enterprise.com
Documentation
OpenScape Voice
OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40
User Guide
V1 R3.x
V1 R4.x
Important information
Important information
Q
For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty
and the CE marking invalid.
Never open the telephone or a key module. Should you encounter any problems, contact your administrator.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electronic equipment.
2
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
.
3
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call via the loudspeaker (speakerphone mode) . . . . . . 15
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 19
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 19
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 20
In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 21
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Two calls simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 31
4
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36
Putting on hold and retrieving successively or simultaneously . . . . 37
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 40
Saving destination phone numbers for call forwarding . . . . . . . . . . 41
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programmable sensor keys. . . . . . . . . . . . . . . . . . . . 50
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 56
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Resetting sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 58
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 78
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
System-based conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . .87
Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Finding an LDAP entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Activating/deactivating the call journal. . . . . . . . . . . . . . . . . . . . . . . 94
Making calls with multiple lines . . . . . . . . . . . . . . .95
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . 95
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . 95
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . 98
Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . . 98
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 100
Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 104
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 105
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
DSS keys can be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 110
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 112
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 116
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Phone locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 123
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 123
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 124
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 126
Logging on with forced, delayed logoff at a remote phone. . . . . . 127
7
OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128
Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Temporarily activating anonymous calling for the next call . . . . . . 130
Temporarily deactivating anonymous calling for the next call . . . . 130
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 136
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 143
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Two-way Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . 145
Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Retrieving and dialling the last answered caller. . . . . . . . . . . . . . . 146
Retrieving and dialling the phone number of the last caller dialled 146
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 148
8
Individual phone configuration . . . . . . . . . . . . . . . 149
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Adjusting the display to a comfortable reading angle . . . . . . . . . . 149
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Backlight time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 152
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Tone and indication with an unsecured voice connection . . . . . . . 163
Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Activating/deactivating automatic menu display . . . . . . . . . . . . . . 168
Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
The following features are not supported:. . . . . . . . . . . . . . . . . . . 173
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
9
Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 177
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Your call is paused and reconnected during the recording. . . . . . . 178
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 179
Adding conference participants during the recording . . . . . . . . . . 179
Your call is included in a conference during the recording. . . . . . . 180
Putting a line on hold manually during the recording. . . . . . . . . . . 180
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .184
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 191
Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 192
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
10
General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the
phone
z is a reference to an operation or setting performed via the Web in-
terface
11
General information
Call recording
. Switch on recorder (standby mode)
~ Switch off recorder
/ Start recording
@ Stop recording
Service
If you experience problems or defects with the phone, please dial the service number for your country.
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear).
The optimum handsfree distance is 20 in. (50 cm).
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required page 149.
12
General information
Single-line telephone/multi-line telephone
Your OpenStage 40 is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to
make and receive calls.
The programmable sensor keys function as line keys on multi-line phones
page 23.
The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
page 31.
A number of specific features must be considered when using a multi-line
phone to make and receive calls page 95.
13
Basic functions
Step by step
Basic functions
Please read carefully the introductory chapter
"Getting to know your OpenStage phone"
page 15 before performing any of the steps de-
scribed here on your phone.
Secure voice transmission
Prerequisite: The secure voice communication option
must be activated by your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see page 163).
Answering a call
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visually signaled on the alert bar.
If transmitted, calling party information (name, phone
number) appears on the graphic display.
If you have set a pattern melody or a ringtone
page 159 on your phone, it is possible that administrator has preset a different pattern melody,
pattern sequence or ringtone or deactivated the
ringtone, depending on the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations. When the call ends,
you can press the N key to return to the point
in the menu structure where you were interrupted.
14
1. Closed for secure or open for nonsecure voice communication
Step by step
Basic functions
Answering a call via the handset
The phone is ringing. The caller is displayed.
^ Lift the handset.
Accept?
if nec.
if nec.
+- Set the call volume.
Answering a call via the loudspeaker
(speakerphone mode)
The phone is ringing. The caller is displayed.
The pop-up menu opens:
Select and confirm the option shown. The n key
lights up.
or
n Press the key shown. The key lights up.
The speakerphone function is activated.
+- Set the call volume.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is
active.
• The ideal distance between the user and the phone
in speakerphone mode is 50 cm.
15
Basic functions
Step by step
Answering a call via the headset
Prerequisite: A headset is connected.
Make sure your headset port is set up properly
page 162.
The phone is ringing. The o key flashes.
o Press the key shown.
if nec.
+- Set the call volume.
Answering calls automatically via the headset
Prerequisite: The administrator has additionally config-
ured a key with the "Auto-Headset function (AICS Zip
tone) ( page 50).
S Press the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key illuminate.
A short acoustic signal is heard on the headset for a call
and the connection is established.
If you want to manually answer calls again, deactivate
the automatic answering function using the "AutoHeadset" key. Both keys are off.
16
Step by step
Basic functions
Directed pickup
You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in OpenScape Voice.
A coworker’s phone rings.
Directed pickup?
Directed pickup?
Select and confirm the option shown in the idle phone’s
context menu.
or
^ Lift the handset.
or
n Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the
handset or in speakerphone mode.
17
Basic functions
Step by step
Picking up the held call
Prerequisite: Your colleague has placed a call on hold
on their multiline phone page 99. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.
Directed pickup?
Directed pickup? f
f
Select and confirm the option shown in the idle phone’s
context menu.
or
^ Lift the handset.
or
n Press the key shown.
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to your colleague’s held call either via
the handset or in speakerphone mode.
18
Step by step
Basic functions
Switching from handset to speakerphone mode
Make note of the two different processes and activate, if necessary, your preferred setting
page 161.
Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by administrator.
Standard mode
n and \ Hold down the key and replace the handset. Then re-
lease the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.
n Press the key shown.
\ Replace the handset. Proceed with your call.
{ or }
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also page 14)
Switching from speakerphone mode to
the handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
n The key shown goes out.
19
Basic functions
Step by step
Switching from headset to speakerphone mode
In standard mode
n Press and hold the key (open listening ist activated),
o Press the key shown. Speakerphone mode is activated.
In U.S. mode
n Press the key shown.
o Press the key shown. Speakerphone mode is activated.
Open listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown.
Deactivating
n Press the lit key.
Switching to speakerphone mode
n \ Hold down the lit key and replace the handset.
20
Step by step
Basic functions
Activating/deactivating the microphone
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone
p Press the key shown.
Activating the microphone
p Press the lit key.
Disconnect?
Ending a call
s Press the key shown.
or
Select and confirm the option shown in the connections’s context menu.
or
\ Lit key pressed
or In speakerphone mode
n Press the lit key.
21
Basic functions
Step by step
Group call
Your administrator can incorporate multiple telephones
in a call pickup group. If your telephone belongs to a
pickup group, you can also accept calls intended for other members of the group.
A group call is displayed on the phone. The administrator may have made the following settings for signaling:
Telephone status Ring on group call
= Yes
Ringer on Silent Ringtone
Loudspeaker
in
Connection
Ringer off Silent Nothing Nothing
in
Connection
Handset Ringtone
Loudspeaker
Handset
Open listening
Headset Ringtone
Headset
Open listening
Speakerphone mode
Handset Nothing Beep
Beep
Handset and loudspeaker
Loudspeaker
Beep
Headset and loudspeaker
Beep
Loudspeaker
Ring on group call
= No
Beep
Loudspeaker
Beep
Handset
Beep
Handset and loudspeaker
Beep
Headset
Beep
Headset and loudspeaker
Beep
Loudspeaker
Handset
22
Handset
Open listening
Headset Nothing Beep
Headset
open listening
Speakerphone mode
The volume settings can be found from page 157.
Beep
Handset and loudspeaker
Beep
Headset and loudspeaker
Beep
Loudspeaker
Beep
Handset and loudspeaker
Headset
Beep
Headset and loudspeaker
Beep
Loudspeaker
Step by step
Basic functions
Further administrator settings for group calls:
• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option.
• The group call be picked up via the "Pickup call"
menu option but not by just lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when
a group call is waiting.
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your
administrator has set up the group call such that it is
only displayed through flashing of the Call pickup key.
The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The
group call is not shown on the display.
R Press the sensor key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up
menu
Prerequisite: Your administrator has set up the group
call such that it will be shown immediately on the display and the pop-up menu will open.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
23
Basic functions
Step by step
Picking up a group call
The pop-up menu opens:
Pickup call?
Ignore?
Confirm.
or
^ Lift the handset (only if the appropriate function is set
by your administrator)
or
R Press the sensor key programmed with the "Call pickup"
function (if configured). The speakerphone function is
activated.
Ignoring a group call
Select and confirm the option shown. The phone stops
signaling the group call.
24
Step by step
Basic functions
Listening to voicemail
To use this function, you need to have a voice mailbox
set up on your communication platform for voicemails
(see page 35).
The message key O flashes and/or the alert bar illuminates and the F icon appears on the display (de-
pending on the setting made by the administrator) to indicate new messages. The LED and/or the alert bar only
extinguish again when all new messages have been
picked up and there are no further missed calls.
Picking up messages
O Press this key when the phone is in idle mode. The
menu for data records opens.
Messages
Call Mailbox
Select and confirm to open the menu for voicemail.
If messages are waiting, you will be shown a list with
the new messages and the messages you have already
listened to, sorted by status (see page 35). The number of the respective messages is indicated.
Confirm the option shown to call the mailbox. Follow
the voice instructions. You may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the
menu. The mailbox answers even if there are no messages waiting.
^ Lift the handset.
O Press this key. The mailbox answers. Follow the voice
instructions. You may need to enter a password.
You can call the mailbox any time you see the
"Please dial" prompt on the display.
25
Basic functions
Step by step
Call control
To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is
waiting, for instance, when you are dialling a number or
when two calls come in simultaneously.
Call control does not work with MultiLine telephones
Two calls simultaneously
Prerequisite:The call control key (2nd alert) is configured and call waiting is allowed ( page 70).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and
you have the following options:
•Accept
• Reject
•Deflect
T The "Call control" key is blinking and you hear a notifica-
tion tone.
Display second caller
T Pressing the blinking "Call control" key will display the
second caller's information and you again have three
options to choose from.
Return to first caller
T Press the blinking "Call control" key again to return to the
first caller's displayed information.
Accept a call
If you accept one of the calls, the other call is treated as
a second call (see page 68)
26
While dialling
Please note that the "Busy when dialling"
page 81 function is disabled after call control
is configured. The exception is if you dial a number during a Consult page 34.
Step by step
Basic functions
Prerequisite: The "Call control" key (2nd alert) is configured and call waiting is allowed ( page 70).
^ j You receive a call while you are dialling. The "Call con-
trol" key is blinking and you hear a notification tone.
T Press the blinking "Call control" key. Dialling is interrupt-
ed. The caller's information is displayed and you have
the following options:
• Accept
• Reject
•Deflect
27
Basic functions
Step by step
Making calls
If you selected the option "Busy When Dialing"
page 81, you will not be interrupted by an incoming call. In this case, the caller hears the busy
signal.
Off-hook dialing
^ Lift the handset.
j Enter the number if nec. Use the navigator page 21
to correct entries as necessary.
In the pop-up menu:
Dial
Redial {1} S. Hawking
Confirm or wait until the dial delay expires (see
page 79).
or In the pop-up menu:
Select and confirm the option shown
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
1
.
28
1. Please note the information in relation to the call journal on
page 32
Step by step
Basic functions
On-hook dialing
The connection is set up with on-hook dialing via the
loudspeaker (speakerphone mode) or via a connected
headset.
n Press the key shown.
or
o Press the key if a headset is connected.
and/or
j Enter the station number.
i Press or wait until the dial delay expires (see
page 79).
Redial {1} S. Hawking
Dial
or In the pop-up menu:
Confirm
First enter the number
First enter the number. The loudspeaker or headset key
illuminate when you enter the first digit.
1
.
j Enter the station number. If nec. Use the navigator
page 21 to correct entries as necessary.
Confirm or wait until the dial delay expires (see
page 79).
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
1. Please note the information in relation to the call journal on
page 32
29
Basic functions
Step by step
Immediate dialing
Immediate dialing should only be activated if administrator has configured and approved a dial plan.
Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm
the "Dial" option or wait until the dial delay expires to set
up the connection. If Immediate dialing is configured,
your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Activating or deactivating immediate dialing
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Outgoing calls
Immediate dialling
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Confirm
30
Step by step
Basic functions
Dialing using the hot or warm line function
Your administrator can configure a hot or warm line for
your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by administrator is dialed.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
31
Basic functions
Step by step
Redial
You must have activated the call journal in order
to use the call list. This also applies for redialling
the last number dialled page 94. If the call
journal is disabled, you will be shown the message "Key function unavailable" on the display
when you try to execute the last number redial
function using the
programmed function key.
If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use
the OpenScape Voice "last caller redial" function,
assuming this function has been activated by the
administrator page 146.
key or a correspondingly
,
, Press the key shown.
Niels, Bohr 07:06 am
^ Lift the handset.
n Press the key shown.
Redial {1} S. Hawking
Redialing from the call list
Only calls to the primary line are received on
multi-line phones ( page 13).
You are automatically directed to the Dialed list in the
Calls menu.
Select and confirm the entry you want.
The phone number associated with the list entry is dialed.
Redialing from the pop-up menu
or
Confirm.
32
The last phone number entered is dialed.
Step by step
Basic functions
Redialing from the idle menu
Redial {1} S. Hawking
{ or }
Select and confirm from the idle display context menu
( page 29). The last phone number entered is dialed.
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also page 14)
33
Basic functions
Step by step
Consulting a second party
You can call a second party while a call is in progress.
The connection to the first party is placed on hold.
Prerequisite: You are conducting a call.
Consult
Start conference
Repeat dialling S. Hawking
Select and confirm the option shown in the connections’s context menu.
or Start conference
Select and confirm the option shown in the context
menu for the call connection when you intend to set up
a conference with the new participant. You can also use
an already configured Conference key in this instance.
j Call the second party.
If you are using a dial plan and Immediate dialing
is set (see page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
or In the pop-up menu:
Confirm the option shown1.
If you want to use the phonebook or a call list
for the consultation, select Hold in the context
menu instead of Consult or press the Hold key
and then select the required call list ( page 87).
34
Alternatively you can select a phonebook or call
list without using the Hold functions – the active
call is automatically placed on Hold.
1. Please note the information in relation to the call journal on
page 32
Step by step
Basic functions
Ending a consultation call
You end the consultation
Disconnect & return
Retrieve held call
Select and confirm the option shown in the second
party's context menu.
The consultation call is disconnected. The call with the
first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is
disabled ( page 66). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.
Confirm the option shown. You are reconnected with
the first party.
If the call is kept on hold, you can retrieve the call
via the context menu before the set time expires.
Ending the consultation with an active headset
Prerequisite: The administrator has additionally config-
ured a key with the "Auto-Headset" function (AICS Zip
tone) ( page 50).
S Press the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key
illuminate.
[ You make a consultation call and the second party
hangs up. You are automatically reconnected with the
waiting first party. The prompt "Retrieve held call" does
not appear.
35
Basic functions
Step by step
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call.
Alternate?
Disconnect?
Disconnect & return?
Select and confirm the option shown in the connection’s context menu.
It does not matter which context menu is open
when alternating. The "Alternate" function appears in both menus (active and passive connection).
You can switch back and forth between two subscribers by repeatedly selecting and confirming
"Alternate".
Ending an alternate operation
Disconnecting the held call:
Select and confirm the option shown in the held connection’s context menu.
The held call is disconnected. The active call continues.
Disconnecting the active call:
Select and confirm the option shown in the active connection’s context menu.
The active call is disconnected. The held call remains on
hold and can be managed via the context menu.
36
Step by step
Basic functions
Putting on hold and retrieving successively or
simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are con-
ducting a consultation call page 34 or have answered
a second call page 68. The "Hold" sensor key must
be configured page 50
S Press the "Hold" key. The key flashes. The consultation
or second call and the first call are put on hold.
Retrieving the first call
b Switch to the first call. Remove the context menu first
if necessary by clicking with the left mouse button.
R Press the flashing "Hold" key. You are connected with
the other party. The consultation or second call continues on hold.
Retrieving the second call
d Switch to the held consultation or second call. Remove
the context menu first if necessary by clicking with the
left mouse button.
R Press the flashing "Hold" key. You are connected with
the other party. The first called is put on "Hold" again.
37
Basic functions
Step by step
Connecting parties
You can connect the first party with the party you consulted, clearing down your connection to both parties in
the process.
Prerequisite: You are conducting a consultation call
page 34 and call joining must be allowed page 38.
Complete Xfer?
Settings
User
Select and confirm the option shown in the active connection’s context menu.
The active and held calls are joined. The active call and
the consultation call are cleared down.
or Connect by hanging up
] or n Replace the handset or, if you are in speakerphone
mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call joining
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j Enter and confirm the User password.
Configuration
Connected calls
Allow call joining = Yes f
Yes l
Option = Save & Exit l
38
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Confirm.
Step by step
Basic functions
Call forwarding
You can forward calls for your phone to another phone.
You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be
authorized by administrator.
On multi-line telephones ( page 13), you can
only configure call forwarding for the primary
line.
Three forwarding conditions can be programmed in the
forwarding menu:
• All Calls
•Busy
• On no reply
Because of its direct impact, "All Calls" call forwarding
has the highest priority followed by "No reply" and
"Busy".
If active, "All Calls" call forwarding is indicated on the
graphic display when the phone is idle.
Forwarded calls can be logged in a call list (see
page 36).
The Edit call forwarding menu offers you three Desti-
nation options. These destination options are assigned
to the forwarding types.
The menu Forwarding offers you three types of call forwarding:
All calls g
Destination phone number
Busy g
Destination phone number
No reply g
Destination phone number
A phone number may already be assigned to each call
forwarding type. For example, one Destination could be
Destination 12345.
39
Basic functions
Step by step
Activate or deactivate immediate forwarding
r Press the key shown.
Deactivating call forwarding
If call forwarding was activated for All calls, it will now
be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
•Accept
• Set a forwarding destination
• Edit call forwarding
•Cancel
Accept
Set a forwarding destination
Use last forwarding destination
Select and confirm the option to use the last saved destination for All calls again. Call forwarding to this destination is immediately activated for All calls and the key
r
illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm the option shown.
j Enter and confirm the new destination phone number.
or Confirm saved destination phone number (displayed).
Call forwarding to this destination is immediately acti-
vated for All calls and the key r
illuminates.
40
Step by step
Basic functions
Saving destination phone numbers for call
forwarding
You can also enter the call forwarding settings via
the user menu ( page 60) or via the WEB Surface page 184.
r Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Edit call forwarding
All calls g
Enter destination
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
You can check whether Busy or No reply call forwarding is activated.
Save destination phone number
Select forwarding type (here for instance All calls)
Select forwarding type in context menu.
j Enter/edit and confirm the destination phone number.
or Edit favourites
All calls g
You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.
Select forwarding type (here for instance All calls)
41
Basic functions
Step by step
Edit favourites
Destination 1
Save & Exit
Select and confirm forwarding type in context menu.
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select and confirm the option shown
Copy and insert destination phone numbers
The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become
the current destination phone number for No reply.
r Press the key shown.
The pop-up menu opens:
Edit call forwarding
All calls g3338
Copy
No reply g
Paste
No reply g3338
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
1. Copy
Select forwarding type (here for instance All calls)
Select and confirm forwarding type in context menu.
2. Insert
Select target forwarding type (here for instance No reply)
Select and confirm target forwarding type in context
menu.
Both types of call forwarding now have the same destination phone number. The call forwarding type No reply
is automatically activated.
42
Step by step
Basic functions
Assign a destination phone number for call forwarding
Prerequisite: At least one destination phone number
has already been saved.
All calls g3339
3336
All calls g3336
Select forwarding type (here for instance All calls)
Select and confirm a saved destination in the context
menu of the relevant forwarding type.
The forwarding type is activated and the new destination is displayed.
N Press the illuminated key to open the call display. If All
calls was activated, the forwarding destination is displayed with the forwarding symbol. The Busy and No reply types of call forwarding are not displayed.
Activate/deactivate call forwarding
Prerequisite: A forwarding destination is already configured for the relevant forwarding type.
r Press the key shown.
The pop-up menu opens:
The message:
Edit call forwarding
All calls g3339
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Choose one of the forwarding types offered
All calls (default setting is off)
Busy
No reply
. Here e.g. All calls.
i Confirm your selection. The forwarding type is activated
or deactivated.
Call forwarding settings can appear as follows:
43
Basic functions
Step by step
All calls (default setting is off)
Busy
No reply
N Press the illuminated key to open the call display. If All
calls was activated, the forwarding destination is dis-
played with the forwarding symbol and the r key
illuminates.
The Busy and No reply types of call forwarding are not
displayed.
Defining the ring duration before call forwarding on
no reply
You can define how often the phone should ring before
the "No reply" call forwarding is activated.
This setting is only available if the "Server features" function was deactivated by the administrator.
Edit call forwarding
No reply g3335
Set delay
z
You can also configure this setting via the Web interface
page 184.
r Press the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Select forwarding type
Select and confirm forwarding type No reply in context
menu.
j Enter the desired time in seconds and confirm your en-
try. The set time is displayed with the option. Call forwarding is activated.
N Press the illuminated key to open the call display.
44
Step by step
Basic functions
Call forwarding chain
Sometimes calls to a station are forwarded to another
station which also has call forwarding or DND activated.
This can create a call forwarding chain consisting of several telephones where the last member of the chain is
your phone.
A popup window opens on your phone’s screen with
the following information:
• Who is calling
• Who forwarded first or last.
• The reason for the forwarding is displayed by an
icon.
You can set whether the station that forwarded first or
last is displayed (see page 61).
45
Basic functions
Step by step
Callback
You can request a callback if the station called is busy or
if nobody answers.
You receive a callback when the other party’s line becomes free.
This option is only available if both you and administrator has activated the function
( page 48).
On multi-line telephones page 13, only the
callback requests for your primary line are
logged.
Requesting callback
Call back?
Cancel call backs?
Disconnect? m
Prerequisite: The station called is busy or nobody answers.
In the pop-up menu:
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no
longer need to return a call, for example, at the end of
the working day.
Prerequisite: At least one callback was requested.
Select and confirm the option shown in the idle display
( page 29) context menu.
Confirm in the pop-up menu. All callback requests are
deleted.
46
Step by step
Basic functions
Responding to a callback
Prerequisite: A callback was requested. Your phone
rings and station information appears on the graphic display.
The pop-up menu opens:
Accepting a callback
Accept?
Reject?
Deflect
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The function Reject is authorized by administrator.
Select and confirm the option shown.
The callback request is deleted. The caller hears the
busy signal. The caller’s phone number is added to the
missed calls list.
Forwarding a callback
Prerequisite: The function Deflect is authorized by administrator.
Select and confirm the option shown.
j Enter and confirm the phone number.
47
Basic functions
Step by step
Allow callback
Prerequisite: The function Callback is authorized by administrator.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Outgoing calls
Callback
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
48
Step by step
Basic functions
Calling back missed calls
Calls received while you are absent are indicated by a
message on the idle display ( page 28). The O function key also lights up. Moreover, the message key O
and/or the alert bar flash or illuminate depending on the
setting made by the administrator. They only extinguish
again when all new list entries have been queried.
Missed calls are logged in the missed calls list. This list
provides information on the missed call and lets you call
back the number directly (call lists, see also page 36).
Missed calls are not saved and displayed if the call journal is disabled page 94.
On multi-line telephones page 13, only the
calls missed on your primary line are logged.
O Press the key shown.
Calls
Niels, Bohr 20.05 10:06
Select and confirm the option shown.
Select and confirm the appropriate list entry. The phone
number associated with the list entry is dialed.
If no new calls are listed, the call list menu is offered under Calls page 93.
49
Programmable sensor keys
Step by step
Programmable sensor keys
The phone features a range of functions that can, if required, be stored on programmable sensor keys.
The phone comes with six sensor keys, all of which can
be programmed on two separate levels.
The "Shifted" sensor key, which allows you to switch between the two programmable sensor key levels, is preassigned. This sensor key should be maintained where
possible so you can switch between the two programmable sensor key levels.
The labels for the sensor keys are displayed on the right
edge of the display.
The sensor keys can also be programmed via the webinterface ( page 184).
List of available functions
1. Delete (not assigned.) 17. Group pickup
2. Selected dialling 18. Repertory dial
3. Repeat dialling 19. Feature toggle
4. Forward all calls 20. Show telephone
screen
5. Forward no reply 21. Mobility
6. Forward busy 22. Directed pickup
7. Ringer off 23. Callback
8. Hold 24. Cancel callbacks
9. Alternate 25. Consultation
10. Blind transfer call 26. Call Waiting toggle
11. Transfer call 27. Immediate ring
12. Deflecting 28. Preview
13. Shift 29.
14. Conference
15. Headset 31. Built in forwarding
Call recording
30. Start application
50
16. Do not disturb 32. Start phonebook
Step by step
Programmable sensor keys
Programming sensor keys
z
You can also configure this setting via the Web interface
page 184.
Beginning programming
Directly via a sensor key
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK
Settings
User
Phone
Program keys
Confirm to begin programming. The sensor key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted
to press the key you wish to program.
S Press the sensor key you want to program with a func-
tion. The sensor key illuminates continuously.
51
Programmable sensor keys
Step by step
Beginning programming
Normal
Shifted
Do not disturb
Label
Save & Exit
Select and confirm the option shown to program the
first level.
or
Select and confirm the option shown to program the
second level.
Select and confirm the required function in the list (e. g.
Do not disturb).
Select and confirm the option shown if you want to
change the label on the graphic display.
j Enter and confirm the label you want.
Select and confirm the option shown.
Programming enhanced functions
Repertory dial
OK
Normal
Repertory dial
Label
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
Confirm to begin programming. The sensor key illuminates continuously.
z
You can also configure this setting via the Web interface
page 184.
Select and confirm the option shown to program the
first level for instance.
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
j Enter and confirm the label you want.
Setting
52
Select and confirm this option to enter a destination
phone number.
Step by step
Programmable sensor keys
j
Enter and confirm a stations’s destination phone number.
You can select and insert special characters in the dialing sequence:
« Clear call
~ Make consultation
» Make normal call
¬ Pause
The pop-up menu also offers the following functions:
• Move cursor right and left
•Copy
•Paste
• Mode selection
• Cancel
•OK
Save & Exit
Select and confirm the option shown.
The repertory dial can be up to 40 characters
long.
53
Programmable sensor keys
Step by step
Feature toggle
Only available for Hunt group functions ( page 135).
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK
Normal
Feature toggle
Label
Setting
Save & Exit
Confirm to begin programming. The sensor key illuminates continuously.
z
You can also configure this setting via the Web interface
page 184.
Select and confirm the option shown to program the
first level for instance.
Select and confirm the function in the context menu.
Select and confirm to change the key labeling.
j Enter and confirm the label you want.
Select and confirm this option to enter a code.
j Enter and confirm the code, for example: *96 (contact
your administrator).
Select and confirm the option shown.
54
Step by step
Programmable sensor keys
Forwarding
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK
Normal
Forward all calls
Label
Setting
Confirm to begin programming. The sensor key illuminates continuously.
z
You can also configure this setting via the Web interface
page 184.
Select and confirm the option shown to program the
first level for instance.
Select a forwarding type:
• Forward all calls
• Forward no reply
•Forward busy
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
j Accept or edit the label and confirm.
Select and confirm this option to enter the forwarding
destination.
j Enter and confirm the phone number of the forwarding
destination.
Save & Exit
Select and confirm the option shown.
55
Programmable sensor keys
Step by step
Using sensor keys
The use of programmed functions depends on the
phone’s status. The relevant display appears once you
have pressed a sensor key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic
display.
S Press the sensor key for a saved number. The connec-
tion is set up.
Example 2: Call Waiting toggle Activating/
deactivating
You can press a key to activate or deactivate call waiting
functionality, even during a call. The perquisite for this is
that a second call is permitted ( page 70). By default
a second call is permitted.
T Press the "Call Waiting toggle" sensor key. The sensor
key goes out. The second call function is deactivated.
The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay
( page 111) on and off for all line keys. By default the
delay is set, the key does not illuminate.
S Press the "Immediate ring" sensor key. The sensor key
illuminates. The delay ringtone is disabled. An incoming
call rings immediately regardless of what delay time is
configured.
56
Step by step
Programmable sensor keys
Resetting sensor keys
You can reset sensor keys you configured to factory settings (see also page 170).
N Press the key shown.
Settings
User
Reset
Function key data
Yes
Reset selected user data
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the user password.
Select and confirm the option shown to switch to the
Reset user data menu.
Select the option shown.
Select and confirm the option shown in the context
menu to delete the content of all sensor keys.
Select and confirm "Reset selected user data". The contents of the sensor keys you configured are deleted.
Sensor keys which can only be configured by administrator remain unchanged
57
Enhanced phone functions
Step by step
Enhanced phone functions
Incoming calls
Accepting calls via the headset
Prerequisite: The headset is connected.
o The LED flashes when a call is received.
Press the key shown. Conduct call.
Ending the call:
o Press the key shown. The LED goes out.
Deflect
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signaled.
"Deflect" must be allowed.
In the pop-up menu:
Select and confirm the option shown.
The call is immediately deflected if a destination phone
number is programmed ( page 59).
or If you did not set a phone number when programming
call deflection, a pop-up menu appears prompting you
to enter a destination phone number for call deflection.
j Enter and confirm the destination phone number.
The call is deflected.
58
Step by step
Permitting call deflection
z
You can also configure this setting via the Web interface
page 184. Deflect" must be authorized by administrator.
N Press the key shown.
Enhanced phone functions
Settings
User
Configuration
Incoming calls
Deflecting
Allow deflection
Yes
Default destination
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Deflect to DSS: Yes
j Enter and confirm the phone number to which the sta-
tion should be deflected.
Entering a destination phone number is not mandatory when call deflection is active. If you want
to deflect an incoming call, you are prompted to
enter a destination phone number if there is
none stored.
or Deflecting to a DSS number
A call can be deflected to a direct station selection
(DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your administrator page 104.
Information only, as set by administrator: Yes or No.
59
Enhanced phone functions
Step by step
Rejecting a call
You can reject an incoming call. "Reject" must be authorized by administrator.
In the pop-up menu:
Reject
Settings
User
Select and confirm the option shown.
The caller hears a busy signal.
If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call
this party back at a later time.
Configuring call forwarding
You can also enter the call forwarding settings via
the Forwarding key ( page 40).
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j Enter and confirm the User password.
Configuration
Incoming calls
Forwarding
Settings
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring forwarding
Select and confirm the option shown.
You can find a description of the settings in Chapter Call
forwarding ( Seite 39).
60
Step by step
Enhanced phone functions
Setting alerts
Use the Call forward alerts menu to enable and disable
visual and audible alerts for call forwarding (not possible
with the Forwarding key).
Alerts
Visual alerts= No
Yes
Audible alerts= No
Yes
Forwarding station... Last
Display last
Select and confirm the option shown.
Select the option shown.
Select and confirm the option shown in the Yes/No context menu.
or
Select the option shown.
Select and confirm the option shown in the Yes/No context menu.
or
Select the option shown.
Select and confirm Display last/Display first
Option = Save & Exit
Select and confirm the option shown.
61
Enhanced phone functions
Step by step
Placing a call on hold
You can use this function to place an ongoing call on
hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.
The held party hears music on hold if Music on hold is
active on this party’s phone ( page 67).
Prerequisite: You are conducting a call.
Hold
Reconnect
Select and confirm the option shown in the connections’s context menu.
or
S Press the "Hold" key. The key flashes. (The "Hold" sensor
key must be configured page 50.)
If you do not retrieve the held call after a defined
time interval, a reminder beep sounds three
times and a prompt to retrieve the call or disconnect appears on the display. The settings for this
can be found on page 64 and page 65.
Retrieving a held call:
Select and confirm the option shown in the connections’s context menu.
or
R Press the flashing "Hold" key. (The "Hold" sensor key
must be configured page 50.)
62
Using line keys
On multi-line telephones you can use the line keys to
place ongoing calls on hold.
R Press the corresponding line key. The line key LED
starts flickering. The call is now on hold.
Retrieving a held call:
T Press the corresponding line key. The line key LED
lights up. The call is retrieved.
The LED display page 24 or status display on
the "Overview" tab page 31 indicates to other
multi-line telephones on which this line is also
configured, that the call is on hold. These phones
can then pick up the call.
Step by step
Enhanced phone functions
Held call wait status
After placing a call on hold, you can replace the handset
and then decide whether to retrieve the call or
disconnect.
Prerequisite: You placed a call on hold and replaced the
handset or pressed the loudspeaker key in speaker-
phone mode.
A recall follows immediately and a pop-up menu
appears on the display:
Retrieve held call
Disconnect
Select and confirm the option shown to resume the call
in speakerphone mode.
or
Select and confirm the option shown to disconnect the
call.
If you enabled "Hold and hang-up" ( page 66),
the call is placed on hold for a defined time interval ( page 65) before the prompt is displayed
with a recall to retrieve the call or disconnect.
You can however retrieve the call or disconnect
via the context menu before the defined time
expires.
This function cannot be used on multi-line
phones.
63
Enhanced phone functions
Step by step
Activating/deactivating the hold reminder tone
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Connected calls?
Allow hold rem.?
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
64
Step by step
Setting the hold reminder time
Use the "Hold reminder" function to set the length of
the timeout before an automatic reminder is issued
about a held call.
The minimum value is 1, that is, the reminder is output
after one minute. The maximum value is 99 minutes.
Press 0 to deactivate the reminder.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Enhanced phone functions
Settings
User
Configuration
Connected calls?
Hold rem. delay
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Enter a value between 3 and 15 and confirm.
j
Select and confirm the option shown.
65
Enhanced phone functions
Step by step
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
• You have placed a call on hold and hang up.
• You are conducting a consultation call and the
second call partner hangs up.
• You accepted a second call, and you or the second
participant hang up.
You can use "hold and hang up" to determine whether
you will be prompted immediately or after a defined
time to retrieve the held call.
This function cannot be used on multi-line
phones.
z
You can also configure this setting via the WEB Surface
page 184.
Settings
User
Configuration
Connected calls
Hold and hang-up
Yes
No
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
Enter and confirm the User password.
j
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
In the context menu select and confirm the option
shown to activate the function or
Select and confirm the option shown to deactivate the
function again. The function is always deactivated by
default.
Save & Exit
66
Select and confirm the option shown.
Step by step
Music on hold
Music on hold is played back when you are placed on
hold by another party, providing this option is active.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Enhanced phone functions
Settings
User
Configuration
Connected calls
Music on hold
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
Enter and confirm the User password.
j
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
67
Enhanced phone functions
Step by step
Call waiting (second call)
You can accept a second incoming call in the course of
an ongoing call. The caller hears the on-hook signal
while you hear a call-waiting signal tone.
You can ignore or accept the second call. Before you accept the second call, you can end the first call or place
it on hold for subsequent retrieval.
You can block the second call or the signal tone
( page 70).
Accepting a second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Accept
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between an initial and second call or
• put on hold and retrieve second and first call
successively page 37
or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a
consultation call from it.
Prerequisite: The administrator must have approved
the consultation in the second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation
call
• put on hold and retrieve second and first call successively page 37
• transfer a call
• disconnect the calls again
68
During a consultation in the second call, the first call is
parked and can only be unparked when the consultation
or second call ends or these calls were connected.
Step by step
Enhanced phone functions
Disconnecting the second call
Disconnect & return
Ignore
Select and confirm the option shown in the second
call’s context menu. The call to this station is disconnected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be
prompted to retrieve the first call again if "Hold and
hang-up" is disabled ( page 66). Otherwise, the first
call will remain on hold until you receive this prompt
after a defined time interval.
Ignoring second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
While the ignored second call continues to wait, from
the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call
party
• transfer a call
Reject
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored second call rings like a normal call.
Rejecting the second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Select and confirm the option shown.
The second call is rejected. The caller hears the busy
signal. The caller’s phone number is added to the
missed calls list.
69
Enhanced phone functions
Step by step
Deflecting a second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Deflect
Complete Xfer
Select and confirm the option shown.
j Enter and confirm the phone number.
The second call is deflected to the destination specified. You are reconnected with the first party.
Connecting parties
Select and confirm the option shown in the active connection’s context menu. The other two parties are now
connected to one another. You can now hang up or dial
another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated
(ask your administrator) and "Switch assignment" must
be set to "Yes" ( page 71). Before you can be connected by hanging up you must have toggled at least twice
( page 36).
] or n Replace the handset or, if you are in speakerphone
mode, press the loudspeaker key. The other two parties
are now connected to one another.
Settings
User
70
Allowing call waiting
If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.
Prerequisite: The option was programmed by your administrator.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
Step by step
Enhanced phone functions
if nec.j Enter and confirm the User password.
Configuration
Incoming calls
Handling
Allow call waiting
Yes
Save & Exit
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Assuming Allow call waiting is generally activated,
you can toggle the configured sensor key to switch call
waiting on/off ( page 70).
Toggling associate
Set the "Toggle associate" function to Yes if you want to
connect to a second or pickup call by hanging up.
Settings
User
Configuration
Connected calls
Toggling associate
Yes
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Save & Exit
Select and confirm the option shown.
71
Enhanced phone functions
Step by step
Transferring a call
You can transfer your current call to another party with
or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Al-
low call transfer" and "Transfer on ring" were allowed
( page 73).
Blind transfer
Consultation
Select and confirm the option shown in the connections’s context menu.
j Enter and confirm the phone number of the second par-
ty to whom you want to transfer the call.
The graphic display returns to idle following successful transfer.
Transferring with consultation
You can announce a call to a recipient before transferring it.
Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were allowed
( page 73).
Select and confirm the option shown in the connections’s context menu. The call is placed on hold.
j Enter the phone number of the party to whom you want
to transfer the call.
Dial
Complete Xfer
Complete transfer
72
Confirm.
If the party answers:
Announce the call you want to transfer.
Select and confirm the option shown in the connections’s context menu.
If the party does not answer:
You do not have to wait for the second party to answer
before you can transfer the call.
Select and confirm the option shown in the connections’s context menu.
or Replace the handset or, if speakerphone mode is active,
press the lit n key to transfer the call.
Step by step
If the party does not answer, you will be called back by
the first party.
Allowing call transfer
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Enhanced phone functions
Settings
User
Configuration
Connected calls
Allow call transfer
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
73
Enhanced phone functions
Step by step
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by
replacing the handset even before the called party answers.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Outgoing calls
Transfer on ring
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
74
Step by step
Enhanced phone functions
CTI calls
Beep on auto-answer
Speakerphone mode activates automatically on your
phone if you use a CTI application (such as Outlook) to
dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to
press the loudspeaker key or lift the handset to set up
the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is
active, an alert beep sounds when an incoming call is
automatically accepted.
Information on the operation of the configured CTI application can be found in the corresponding user guide.
z
You can also configure this setting via the Web interface
page 184.
Settings
User
Configuration
Incoming calls
CTI calls
Auto-answer
Yes
Prerequisite: The option was programmed by your administrator.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Beep on auto-answer
Yes
Save & Exit
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
75
Enhanced phone functions
Step by step
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle
between an active call and a held call when the function
is active.
Prerequisite: The option was programmed by your administrator.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Incoming calls
CTI calls
Beep on auto-unhold
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
76
Step by step
Enhanced phone functions
Making calls
If you want to dial a call from a phonebook or a call list,
you should not lift the handset or press the loudspeaker
or headset key before.
Dialing with the DDS key
You can program frequently used phone numbers on
programmable keys ( page 50). If you press a DSS
key, the associated contact or phone number appears
and dialing is initiated.
Prerequisite: A direct destination key is programmed
page 50.
R Press the programmed DDS key. Dialing is initiated.
Personal
Niels, Bohr
Niels, Bohr
Dialing from the local phonebook
N Press the key shown.
Confirm.
or
S Press the configured sensor key "Personal" for the local
phonebook ( page 50).
Select and confirm the entry you want. The phone number is dialed.
Extensive information on the local phonebook and on
searching for stations can be found from page 87.
Dialing from the LDAP database
Prerequisite: You searched for and selected an entry in
the LDAP database ( page 90).
Select the entry you want.
Dial
Select and confirm the option shown in the context
menu. The connection is set up.
77
Enhanced phone functions
Step by step
Dialing a phone number from a list
The following call lists are available in the "Calls" directory:
• Missed
• Dialed
• Received
• Forwarded
For a detailed description of the call lists, see
page 36. Pay attention to the notes on
page 93.
O Press the key shown.
Calls
Dialed
Niels, Bohr 07:06am
Select and confirm the option shown.
Select and confirm the required call list.
Select and confirm the entry you want. The phone number associated with the list entry is dialed.
78
Step by step
Enhanced phone functions
Using autodial delay
A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:
• when dialing in idle mode
• when deflecting an incoming call
• Consultation
• when transferring an answered call.
The delay can be reduced by performing one of the following activities:
i • Press the key shown. This always works.
^ • Lift the handset (off-hook). This only works if the
phone number was entered when the phone was
idle or if it was entered for a consultation call when
the handset was off hook.
n • Press the key shown. This only works if the phone
number was entered when the phone was idle and
the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.
If an emergency number is preset by your administrator, the autodial delay for this phone number
is reduced to one second.
Automatic dial delay does not work if you are using a dial plan and Immediate dialing is configured (see page 30). The number is automatically dialed as soon as the string entered
matches an entry in the dial plan.
79
Enhanced phone functions
Step by step
Settings for autodial delay
z
You can also configure this setting via the Web interface
page 184.
The setting does not affect automatic emergency
number dialing.
If you select Autodial delay, you must either confirm
the "Dial" option, press the loudspeaker key or wait until
the autodial delay expires to set up a call when dialing
with the handset on hook.
N Press the key shown.
Settings
User
Configuration
Outgoing calls
Autodial delay
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Specify a value and confirm your entry.
Select and confirm the option shown.
80
Step by step
Allowing "Busy When Dialling"
If you activate this function, an incoming call received
while you are performing dialing is rejected. The caller
then hears the busy signal.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Enhanced phone functions
Settings
User
Configuration
Outgoing calls
Busy when dialling
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
This setup option can also be found under "Handling" in the "Incoming calls" menu.
81
Enhanced phone functions
Step by step
Conference
Local conference
This type of conference is also referred to as a threeparty conference. It involves up to three participants.
Prerequisite: You are conducting a consultation call
page 34 or have accepted a second call page 68,
and the conference function is active page 83.
Initiating a local conference
You can initiate a conference by calling the
"Conference" function in the context menu of
either the active or held call. Alternatively you can
press an already configured Conference key.
Conference?
User
Disconnect
{ or }
Select and confirm the option shown in the connection’s context menu. You are connected to both parties
at once.
Conducting one-on-one calls
Select the connection you want to clear down on the
display.
Select and confirm the option shown in the context
menu. You are now involved in a one-to-one call with the
remaining call party.
If you already are involved in a secure connection
with a party when you initiate a consultation call,
the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains
secure even if all three parties are now joined together in a conference.
The entire conference is nonsecure if the connection to at least one of the parties is not secure
(see also page 14).
82
The relevant padlock icon appears on the "Conference" row.
Step by step
Enhanced phone functions
Ending a local conference
Allowing call partners to continue a conference after you exit
Prerequisite: The function "Allow joining in a local con-
ference" ( page 84) was activated.
Exit Conf?
End Conf?
Select and confirm the option shown in the "Conference" context menu.
or
] or n Lift the handset or press the loudspeaker key. Both call
partners remain connected. You are disconnected from
the conference call.
Disconnecting a party
Select and confirm any of the connections in the context menu. Both connections are cleared down – the
conference is cleared down.
Allowing a local conference
This option allows or blocks the "Conference" function.
z You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Connected calls
Allow conferences
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
83
Enhanced phone functions
Step by step
Allowing joining in a local conference
You can use this option to decide whether or not your
call partners are allowed to join calls after you exit the
conference call.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Connected calls
Allow exit conference
Yes
Save & Exit
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
84
Step by step
Enhanced phone functions
System-based conference
This type of conference is also referred to as a large conference. It can include up to ten parties.
Prerequisite: You are conducting a consultation call
page 34 or you have accepted a second call
page 68, and the "System conference" feature was
configured by your administrator.
Establishing a conference
Conference?
Consultation?
Select and confirm the option shown in the connection’s context menu. You are connected to the first two
parties at once. The conference is displayed with the
current participants. You can now:
• initiate a consultation call
• add a party
• put the conference on hold
• leave the conference.
Conducting a consultation call
Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:
• toggle between the party and the conference
• connect the consultation call to another called party
• end the consultation call and return to the conference
• add the consultation call party to the conference.
If you want to add the consultation parties to the
conference, use the "Hinzufügen zu Konferenz"
option instead of the "Consultation" option.
If you want to use the phonebook or a call list
for a consultation call, select Hold instead of
Consult (and/or Hinzufügen zu Konferenz) in the
context menu or press the Hold key and then
open the phonebook or a required call list
( page 87).
Alternatively you can select the phonebook or a
call list without using the Hold functions - the
conference call is automatically placed on Hold.
85
Enhanced phone functions
Step by step
Add party
Prerequisite: You are conducting a consultation call and
the conference is on hold.
Conference?
Hold?
Exit Conf?
Select and confirm the option shown in the consultation
call’s context menu. The party is added to the conference. Only the conference and all current participants
are now displayed.
You can also use an already configured
Conference key instead of the Conference
option in the context menu.
Putting the conference on hold
Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold
and you can consult with someone in your office, for instance.
Leaving a conference
Select and confirm the option shown in the "Conference" context menu. You are disconnected from the
conference call and can dial another number, for instance. The other call partners remain connected.
86
Step by step
Phonebooks and call lists
Phonebooks and call lists
Local phonebook
The personal phonebook is restricted to 100 entries. If
you have configured a sensor key for the local phonebook, you can open it using this sensor key
( page 50).
If you are registered as a mobility user
( page 123), you may not be able to use the
phone books. Please ask your administrator
whether Mobility supports the use of phone
books.
Personal
Option
New contact
Save & Exit
Creating a new contact
You can also create contacts via the web
interface page 184.
N Press the key shown.
Confirm to open the local phonebook.
Select the option shown.
Confirm the option shown in the context menu.
j Fill in the three fields
•Last name
• First name
•Number
accordingly.
Select and confirm to save the phonebook entry.
Personal
Editing a contact
You can also edit contacts via the web
interface page 184.
N Press the key shown.
Confirm to open the local phonebook.
87
Phonebooks and call lists
Step by step
Niels, Bohr
Details
Last name
Save & Exit
Personal
Select the required entry.
Select and confirm the option shown in the context
menu.
Select and confirm, for example the Last name field.
j Change and confirm .
Select and confirm the option shown.
Deleting a contact
You can also delete contacts via the web
interface page 184.
N Press the key shown.
Confirm to open the local phonebook.
Niels, Bohr
Delete
Personal
Option
Delete all
Select the required entry.
Select and confirm the option shown in the context
menu. Then confirm the Delete or cancel the process.
Deleting all contacts
You can also delete the contacts via the web
interface page 184.
N Press the key shown.
Confirm to open the local phonebook.
Is displayed
Select and confirm the option shown in the context
menu.
88
Step by step
Phonebooks and call lists
Searching for a contact
N Press the key shown.
Personal
Option
Kirsch, Erika
Confirm to open the local phonebook.
Is displayed
j Enter the first letter of the name you are searching, e.g.
k.
U
K
J L 5 (Abc)
The name first found in which the first letter is K is displayed. If you are looking for a name that begins with Kr,
also enter the second letter in the search field:
UK
r
pq s7ß (abc)
Kramer, Elisabeth
The first name with the initial letters Kr is displayed.
You can also browse the phonebook with the navigator
until you reach the required station. page 21.
89
Phonebooks and call lists
Step by step
LDAP database
You can search an LDAP database (corporate phonebook) for contact entries if you can reach this database
over your network and your access was correctly configured by your administrator.
You can search for the name (simple search) or for different entry information (advanced search) e. g. search
for the job or department name.
Finding an LDAP entry
N Press the key shown.
Corporate
Find
Last name
Find
Select and confirm to open the company-wide Phone
book "Corporate".
Select and confirm the option shown in the Options
context menu
Select and confirm the required search field
(for example, "Last name").
j Enter a search text. If you for example only enter the
first letter of the last name, all entries with this initial letter are displayed.
Select and confirm when you have filled out one or
more search fields. The search begins. If the entry you
searched for is found, you can dial or view the entry details.
90
Step by step
Phonebooks and call lists
Extended LDAP editing
Viewing an LDAP entry
Prerequisite: You found and selected an LDAP entry
(see above).
Details
Delete
Qualifier
Select and confirm the option shown in the context
menu for the entry. All fields of the entry are displayed.
Resetting the search fields
Prerequisite: The search fields are listed.
Select and confirm the option shown in the Options
context menu. You can now enter the search criteria for
the search.
Defining a qualifier before a search
Prior to a search, you can select which qualifiers should
also appear in the output list in the Options context
menu.
Select and confirm the option shown. You may choose
between the following criteria:
• No qualifier
• Job function
• Address 1
•Email
• Business 1
• Mobile
• Business 2
• Private
•Company
• Address 2
dbi Select and confirm the desired qualifier.
h Exit the list.
91
Phonebooks and call lists
Step by step
Quick search
N Press the key shown.
Corporate
Option
Kirsch, Erika
Select and confirm to open the company-wide Phone
book.
Is displayed
j Enter the first letter of the name you are looking for, e.g.
"k".
U
k
jl5 (abc)
Do not enter any further characters. After a predefined
period of time or after pressing the
names with the corresponding initial letter are displayed.
i key all available
UK
r
pq s7ß (abc)
You can restrict the output by entering the second and
other letters. The ( key is used to switch between
letters and numbers. The h key is used to delete indi-
vidual characters.
When entering extended characters you can control the
search individually. For the selection of extended char-
acters firstly press the * key.
Rule list:
Character Description
#
,
*
Searches for the exact string before the
extended character
You can enter first and last name separately using a comma. A search is carried out
for the last name (possibly using a wildcard) and the first name with the first character after the comma.
Wildcard. This searches for the character
entered and all possible subsequent characters
92
Step by step
Phonebooks and call lists
Call lists
For a detailed description of the different call lists, see
page 36. The function must be activated in order to
view and manage call lists page 94, otherwise the
menu option "Calls" is not offered.
Editing entries
Selecting an entry
O Press the key shown.
Calls
Missed
Niels, Bohr 22.05 13:22
Details
Delete
Select and confirm the option shown.
For instance, select and confirm the list of missed calls
page 49).
The list is sorted chronologically, with the most recent
caller first.
You can use the navigator to scroll through the list.
Select the list entry.
Displaying details
Select and confirm the option shown in the context
menu.The phone number, date and time are displayed
( page 36).
Delete the entry
Select and confirm the option shown in the context
menu. The entry is deleted.
Delete all entries
Calls
Dialed
Options
Delete All
O Press the key shown.
Select and confirm the option shown.
For instance, select and confirm the list of dialed numbers.
Select the option shown.
Select and confirm the option shown in the context
menu.
All entries in the list displayed are deleted.
93
Phonebooks and call lists
Step by step
Activating/deactivating the call journal
The function can be disabled in order to prevent unauthorised third parties gaining information on the other
party involved in the call from the call lists. No further
calls or conversations are then logged. The function is
always activated by default.
When you deactivate the call journal, please note
that the customary last number redial function
will also be affected by this. You can then no longer redial the last number dialled page 32.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Settings
User
Configuration
Call logging
Enable call log
No
Yes
if nec.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select
In the context menu select and confirm to deactivate
the call journal. The message "Call Log is disabled" is
shown on the display.
or
In the context menu select and confirm to reactivate the
call journal.
Save & exit
94
Select and confirm the option shown.
If the function is deactivated, all existing entries
in the journal as well as messages for available
missed calls on the display and via LEDs are
deleted.
Step by step
Making calls with multiple lines
Making calls with multiple lines
You can use your OpenStage 40 as a multi-line phone.
If you have any questions regarding how to configure
your OpenStage phone as a multi-line phone, please
contact your administrator.
The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension,
you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand. Furthermore, you can specify individual settings
for your multi-line telephone. Refer to the following sections for a detailed description of the individual components:
• Introduction to multi-line phones page 13
• Lines and line keys page 23
• Multi-line telephony interface page 31
• Individual settings page 110
Incoming calls
Depending on your individual settings, you will be notified of incoming calls page 159.
Accepting calls for the primary line
In this case, the telephone behaves in the same way as
a single-line telephone. See page 14 and page 58.
Accepting calls for secondary lines
Prerequisite: The secondary line is configured on your
multi-line telephone.
Using the handset
^ Lift the handset.
[ Conduct call.
The line used for the ringtone is selected automatically. If there are calls on several lines, you
are connected with the line that has been ringing
the longest.
95
Making calls with multiple lines
Step by step
T Press the flashing line key.
Using the line keys
Speakerphone mode.
Accept
Select and confirm the option shown.
Speakerphone mode.
Making calls
You must seize a line before you can make calls on a
multi-line telephone.
Trunk seizure can be configured on an individual basis.
Your administrator can determine if the lines on your
telephone can be automatically seized and with which
priority.
If you have seized a secondary line, this line is
reserved for you for making calls for a specific
period as defined by the administrator. No other
user can seize this line during this period, even
if the line is also assigned to this user’s telephone.
Line 2
Manual trunk seizure
^ or n or o Lift the handset or press the speakerphone mode or
headset key.
S Press the required line key.
or
h Press the key shown to open the Overview tab
page 31.
Select and confirm the required line (e.g. line 2). The selected line is displayed on the screen.
j Enter the phone number or use redial, for example. The
connection is set up.
96
Step by step
^ or n or o Lift the handset or press the speakerphone mode or
Making calls with multiple lines
Automatic trunk seizure
Prerequisite: Your administrator has configured automatic trunk seizure.
headset key.
R The line defined during configuration is seized.
j Enter the station number. The connection is set up.
Dialing the last dialed number
Regardless of the line used, the last number dialed on
your telephone is displayed for redialing in the selected
number’s context menu.
^ or n or o Lift the handset or press the speakerphone mode or
Redial {1} 12345
headset key.
S Press the required line key ( page 96).
In the pop-up menu:
Confirm1. The connection is set up.
Forwarding calls on primary line
The call forwarding can only be activated for the primary
line. Which call forwards are possible, how they are configured and activated can be found from page 39.
Call forwarding information
Prerequisite: Your administrator has activated "For-
warding shown".
If you have activated one of the forwarding types on
your phone for the primary line and a station calls, a
popup window with the following information opens:
• Who is calling
• The forwarding destination.
1. Please note the information in relation to the call journal on
page 32
97
Making calls with multiple lines
Step by step
During calls
Making and receiving calls on a single line
If you only use one line on your multi-line telephone to
make calls, and you receive calls on the same line, the
phone operates in the same way as a single-line telephone:
• Redial page 32
• Consultation page 34
• Alternate page 36
• Callback page 46
•Hold page 62
• Call waiting (second call) page 68
• Transferring a call page 72
• Conference page 82
Functions available exclusively for the primary line:
• Call lists page 36
• Voicemail page 35
• Call forwarding page 39
• Do not disturb page 116
Depending on your individual settings, you will
be notified of incoming calls page 114.
Making and receiving calls with multiple
lines
Accepting a waiting call
Depending on the settings for "Rollover", you will
be notified of incoming calls page 114.
Prerequisite: You are conducting a call. At the same
time, a call is incoming on another line.
[ Call on line 1.
98
T Press the line key for line 2. The call on line 1 is placed
on hold.
Step by step
Making calls with multiple lines
All multi-line users that share the line on which
the call is being held ( page 23) can now pick
up the held call. To prevent other users from answering the held call, you must place the call on
"Consultation" hold page 34.
Depending on the setting made by your administrator, you may have to press the trunk key twice
to accept the call on the other line. The first call
is either placed on hold or released depending on
the setting.
[
Conduct call on line 2.
\ End call on line 2.
T Press line key for line 1.
[ Retrieve call on line 1.
Putting a line on hold
On a multiline telephone you can use the line keys to
place calls on hold.
Prerequisite: You are conducting a call.
R Press the call-line sensor key.
T • The LED line key flashes.
• The LED line displays the hold status on all multi-line
phones to which the line is connected.
• On phones connected to the line, a user can press
the relevant line key and accept the held call.
During a consultation call or after accepting a waiting
call the hold function cannot be used.
99
Making calls with multiple lines
Step by step
Lines with hot or warm line function
Your administrator can configure a hot or warm line for
the primary and secondary line.
The function is activated when on
• The Primary line
you pick up the phone’s handset or press the line or
loudspeaker key
• the secondary line
you press the line key.
A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
Settings
User
Configuration
Keyset
Lines
Entering a number for the hot and warm line function
Specify which number should be dialed when the hot or
warm line function is activated.
z
You can also configure this setting via the Web interface
page 184.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Line
Hot warm dest = nnnn
100
Select and confirm the required line in the context
menu.
Select and confirm the option shown.
j Enter and confirm the destination.
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