Siemens OpenStage 40 G SIP User Manual

Siemens Enterprise Communications
www.siemens-enterprise.com

Documentation

OpenScape Voice

OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40

User Guide

V1 R3.x
V1 R4.x

Important information

Important information

Q

For safety reasons, the telephone should only be supplied
with power:

• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or

• in a LAN with PoE (Power over Ethernet), which com­plies with the IEEE 802.3af standard.

Use only original Siemens accessories. The use of other ac­cessories may be hazardous and will render the warranty
and the CE marking invalid.

Never open the telephone or a key module. Should you en­counter any problems, contact your administrator.

Trademarks

The device conforms to the EU directive 1999/5/EC as at­tested by the CE marking.

All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the lo­cal authorities.

Proper disposal and separate collection of your old appli­ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recy­cling of used electrical and electronic equipment.

For more detailed information about disposal of your old ap­pliance, please contact your city office, waste disposal ser­vice, the shop where you purchased the product or your
sales representative.

The statements quoted above are only fully valid for equip­ment which is installed and sold in the countries of the Eu­ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron­ic equipment.

2

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the micro­phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele­phone.

• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.

• Do not operate the telephone in damp environments such as bath­rooms.

Product support on the internet

Information and support for our products can be found on the Internet at:

http://www.siemens-enterprise.com/

Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:

http://wiki.siemens-enterprise.com/.

.

3

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12

Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a call via the loudspeaker (speakerphone mode) . . . . . . 15

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 19

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 19

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 20

In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 21

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Two calls simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 31

4

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36

Putting on hold and retrieving successively or simultaneously . . . . 37

Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 40

Saving destination phone numbers for call forwarding . . . . . . . . . . 41

Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Programmable sensor keys. . . . . . . . . . . . . . . . . . . . 50

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 56

Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Resetting sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 58

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

5

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

System-based conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . .87

Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Finding an LDAP entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Activating/deactivating the call journal. . . . . . . . . . . . . . . . . . . . . . . 94

Making calls with multiple lines . . . . . . . . . . . . . . .95

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . 95

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . 98

Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . . 98

Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 100

Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

6

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 104

LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 105

Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

DSS keys can be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 110

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 111

Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 112

Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 116

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Phone locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 124

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 126

Logging on with forced, delayed logoff at a remote phone. . . . . . 127

7

OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128

Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Temporarily activating anonymous calling for the next call . . . . . . 130

Temporarily deactivating anonymous calling for the next call . . . . 130

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 136

Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 143

One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Two-way Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . 145

Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Retrieving and dialling the last answered caller. . . . . . . . . . . . . . . 146

Retrieving and dialling the phone number of the last caller dialled 146

Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 148

8

Individual phone configuration . . . . . . . . . . . . . . . 149

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Adjusting the display to a comfortable reading angle . . . . . . . . . . 149

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Backlight time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 152

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Tone and indication with an unsecured voice connection . . . . . . . 163

Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Activating/deactivating automatic menu display . . . . . . . . . . . . . . 168

Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

The following features are not supported:. . . . . . . . . . . . . . . . . . . 173

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

9

Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 177

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Your call is paused and reconnected during the recording. . . . . . . 178

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 179

Adding conference participants during the recording . . . . . . . . . . 179

Your call is included in a conference during the recording. . . . . . . 180

Putting a line on hold manually during the recording. . . . . . . . . . . 180

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .184

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 191

Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 192

User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

10

General information

General information

About this manual

This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea­tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be
due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

tact your system support representative.

• Your communications platform does not feature this function. Please

contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.

These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.

For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en­dangering yourself or other persons and to prevent damage to the
unit.

This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refer­ence Guide contains quick and reliable explanations of frequently used
functions.

Symbols used in the manual

Settings

Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.

V is a reference to an operation or setting performed directly on the

phone

z is a reference to an operation or setting performed via the Web in-

terface

11

General information

Call recording

. Switch on recorder (standby mode)

~ Switch off recorder
/ Start recording
@ Stop recording

Service

If you experience problems or defects with the phone, please dial the ser­vice number for your country.

The Siemens service department can only help you if you experi­ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.

Telephone type

The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Spe­cific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service depart­ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear).
The optimum handsfree distance is 20 in. (50 cm).

• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view

of the display while eliminating light reflexes.

– Adjust the contrast as required  page 149.

12

General information

Single-line telephone/multi-line telephone

Your OpenStage 40 is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to
make and receive calls.

The programmable sensor keys function as line keys on multi-line phones
 page 23.

The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
 page 31.

A number of specific features must be considered when using a multi-line
phone to make and receive calls  page 95.

13

Basic functions

Step by step

Basic functions

Please read carefully the introductory chapter
"Getting to know your OpenStage phone"
 page 15 before performing any of the steps de-
scribed here on your phone.

Secure voice transmission

Prerequisite: The secure voice communication option
must be activated by your administrator.

If you call a party or receive a call from a party over a se­cure connection, a padlock icon1 appears on the other
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see  page 163).

Answering a call

Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visu­ally signaled on the alert bar.
If transmitted, calling party information (name, phone
number) appears on the graphic display.

If you have set a pattern melody or a ringtone
 page 159 on your phone, it is possible that ad­ministrator has preset a different pattern melody,
pattern sequence or ringtone or deactivated the
ringtone, depending on the call type (e.g. an ex­ternal or internal call).

An incoming call will interrupt any ongoing tele­phone setting operations. When the call ends,

you can press the N key to return to the point

in the menu structure where you were interrupt­ed.

14

1. Closed for secure or open for nonsecure voice communication

Step by step

Basic functions

Answering a call via the handset

The phone is ringing. The caller is displayed.

^ Lift the handset.

Accept?

if nec.

if nec.

+- Set the call volume.

Answering a call via the loudspeaker
(speakerphone mode)

The phone is ringing. The caller is displayed.

The pop-up menu opens:

Select and confirm the option shown. The n key

lights up.

or

n Press the key shown. The key lights up.

The speakerphone function is activated.

+- Set the call volume.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is ac­tive.

• Adjust the call volume while speakerphone mode is
active.

• The ideal distance between the user and the phone
in speakerphone mode is 50 cm.

15

Basic functions

Step by step

Answering a call via the headset

Prerequisite: A headset is connected.

Make sure your headset port is set up properly
 page 162.

The phone is ringing. The o key flashes.

o Press the key shown.

if nec.

+- Set the call volume.

Answering calls automatically via the headset

Prerequisite: The administrator has additionally config-

ured a key with the "Auto-Headset function (AICS Zip
tone) ( page 50).

S Press the "Auto-Headset" sensor key to activate auto-

matic call answering. This key and the headset key illu­minate.

A short acoustic signal is heard on the headset for a call
and the connection is established.

If you want to manually answer calls again, deactivate
the automatic answering function using the "Auto­Headset" key. Both keys are off.

16

Step by step

Basic functions

Directed pickup

You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.

Accept call

Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in Open­Scape Voice.

A coworker’s phone rings.

Directed pickup?

Directed pickup?

Select and confirm the option shown in the idle phone’s
context menu.

or

^ Lift the handset.

or

n Press the key shown.

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.

You are connected to the calling party either via the
handset or in speakerphone mode.

17

Basic functions

Step by step

Picking up the held call

Prerequisite: Your colleague has placed a call on hold
on their multiline phone  page 99. You know the co­worker’s internal phone number and the function is con­figured for you in OpenScape Voice.

Directed pickup?

Directed pickup? f

f

Select and confirm the option shown in the idle phone’s
context menu.

or

^ Lift the handset.

or

n Press the key shown.

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.

You are connected to your colleague’s held call either via
the handset or in speakerphone mode.

18

Step by step

Basic functions

Switching from handset to speaker­phone mode

Make note of the two different processes and ac­tivate, if necessary, your preferred setting
 page 161.

Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by administrator.

Standard mode

n and \ Hold down the key and replace the handset. Then re-

lease the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.

n Press the key shown.

\ Replace the handset. Proceed with your call.

{ or }

A secure voice communication is indicated by a
closed padlock icon on the graphic display; a non­secure voice communication is indicated by an
open padlock icon on the graphic display (see
also  page 14)

Switching from speakerphone mode to
the handset

Prerequisite: You are conducting a call in speaker­phone mode.

^ Lift the handset.

n The key shown goes out.

19

Basic functions

Step by step

Switching from headset to speaker­phone mode

In standard mode

n Press and hold the key (open listening ist activated),
o Press the key shown. Speakerphone mode is activated.

In U.S. mode

n Press the key shown.
o Press the key shown. Speakerphone mode is activated.

Open listening

You can let other people in the room join in on the call.
Let the other party know that you have turned on the
loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.

Deactivating

n Press the lit key.

Switching to speakerphone mode

n \ Hold down the lit key and replace the handset.

20

Step by step

Basic functions

Activating/deactivating the micro­phone

You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.

Prerequisite: You are conducting a call.

Deactivating the microphone

p Press the key shown.

Activating the microphone

p Press the lit key.

Disconnect?

Ending a call

s Press the key shown.

or

Select and confirm the option shown in the connec­tions’s context menu.

or

\ Lit key pressed

or In speakerphone mode

n Press the lit key.

21

Basic functions

Step by step

Group call

Your administrator can incorporate multiple telephones
in a call pickup group. If your telephone belongs to a
pickup group, you can also accept calls intended for oth­er members of the group.

A group call is displayed on the phone. The administra­tor may have made the following settings for signaling:

Telephone status Ring on group call

= Yes

Ringer on Silent Ringtone

Loudspeaker

in
Connection

Ringer off Silent Nothing Nothing

in
Connection

Handset Ringtone

Loudspeaker

Handset
Open listening

Headset Ringtone

Headset
Open listening

Speaker­phone mode

Handset Nothing Beep

Beep
Handset and loud­speaker

Loudspeaker

Beep
Headset and loud­speaker

Beep
Loudspeaker

Ring on group call
= No

Beep
Loudspeaker

Beep
Handset

Beep
Handset and loud­speaker

Beep
Headset

Beep
Headset and loud­speaker

Beep
Loudspeaker

Handset

22

Handset
Open listening

Headset Nothing Beep

Headset
open listening

Speaker­phone mode

The volume settings can be found from  page 157.

Beep
Handset and loud­speaker

Beep
Headset and loud­speaker

Beep
Loudspeaker

Beep
Handset and loud­speaker

Headset

Beep
Headset and loud­speaker

Beep
Loudspeaker

Step by step

Basic functions

Further administrator settings for group calls:

• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option.

• The group call be picked up via the "Pickup call"
menu option but not by just lifting the handset.

• A key is programmed for call pickup.

• Open a pop-up menu with the Call pickup key when
a group call is waiting.

Picking up a group call with the call pickup key

Prerequisite: The Call pickup key is configured. Your

administrator has set up the group call such that it is
only displayed through flashing of the Call pickup key.
The phone can also ring when idle.

A group call is waiting. The Call pickup key flashes. The
group call is not shown on the display.

R Press the sensor key with the "Call pickup" function.

The group call is now shown on the display with

Pickup: Caller
for: Party

The pop-up menu opens:

Picking up a group call immediately via the pop-up
menu

Prerequisite: Your administrator has set up the group

call such that it will be shown immediately on the dis­play and the pop-up menu will open.

A group call is waiting and is shown on the display with

Pickup: Caller
for: Party

23

Basic functions

Step by step

Picking up a group call

The pop-up menu opens:

Pickup call?

Ignore?

Confirm.

or

^ Lift the handset (only if the appropriate function is set

by your administrator)

or

R Press the sensor key programmed with the "Call pickup"

function (if configured). The speakerphone function is
activated.

Ignoring a group call

Select and confirm the option shown. The phone stops
signaling the group call.

24

Step by step

Basic functions

Listening to voicemail

To use this function, you need to have a voice mailbox
set up on your communication platform for voicemails
(see  page 35).

The message key O flashes and/or the alert bar illu­minates and the F icon appears on the display (de-

pending on the setting made by the administrator) to in­dicate new messages. The LED and/or the alert bar only
extinguish again when all new messages have been
picked up and there are no further missed calls.

Picking up messages

O Press this key when the phone is in idle mode. The

menu for data records opens.

Messages

Call Mailbox

Select and confirm to open the menu for voicemail.

If messages are waiting, you will be shown a list with
the new messages and the messages you have already
listened to, sorted by status (see  page 35). The num­ber of the respective messages is indicated.

Confirm the option shown to call the mailbox. Follow
the voice instructions. You may need to enter a pass­word.

Calling the mailbox directly

You can also call the mailbox directly without using the
menu. The mailbox answers even if there are no mes­sages waiting.

^ Lift the handset.

O Press this key. The mailbox answers. Follow the voice

instructions. You may need to enter a password.

You can call the mailbox any time you see the
"Please dial" prompt on the display.

25

Basic functions

Step by step

Call control

To ensure that you do not miss any important calls, ad­ministrator can configure a key that blinks when a call is
waiting, for instance, when you are dialling a number or
when two calls come in simultaneously.

Call control does not work with MultiLine tele­phones

Two calls simultaneously

Prerequisite:The call control key (2nd alert) is config­ured and call waiting is allowed ( page 70).

Y Y two calls ring at the same time.

Caller information from the first caller is displayed and
you have the following options:

•Accept

• Reject

•Deflect

T The "Call control" key is blinking and you hear a notifica-

tion tone.

Display second caller

T Pressing the blinking "Call control" key will display the

second caller's information and you again have three
options to choose from.

Return to first caller

T Press the blinking "Call control" key again to return to the

first caller's displayed information.

Accept a call

If you accept one of the calls, the other call is treated as
a second call (see  page 68)

26

While dialling

Please note that the "Busy when dialling"
 page 81 function is disabled after call control
is configured. The exception is if you dial a num­ber during a Consult  page 34.

Step by step

Basic functions

Prerequisite: The "Call control" key (2nd alert) is config­ured and call waiting is allowed ( page 70).

^ j You receive a call while you are dialling. The "Call con-

trol" key is blinking and you hear a notification tone.

T Press the blinking "Call control" key. Dialling is interrupt-

ed. The caller's information is displayed and you have
the following options:

• Accept

• Reject

•Deflect

27

Basic functions

Step by step

Making calls

If you selected the option "Busy When Dialing"
 page 81, you will not be interrupted by an in­coming call. In this case, the caller hears the busy
signal.

Off-hook dialing

^ Lift the handset.

j Enter the number if nec. Use the navigator  page 21

to correct entries as necessary.

In the pop-up menu:

Dial

Redial {1} S. Hawking

Confirm or wait until the dial delay expires (see
 page 79).

or In the pop-up menu:

Select and confirm the option shown

The connection is set up.

If you are using a dial plan and Immediate dialing
is set (see  page 30), dialing is automatically
performed as soon as the character string en­tered matches an entry in the dial plan.

1

.

28

1. Please note the information in relation to the call journal on

 page 32

Step by step

Basic functions

On-hook dialing

The connection is set up with on-hook dialing via the
loudspeaker (speakerphone mode) or via a connected
headset.

n Press the key shown.

or

o Press the key if a headset is connected.

and/or

j Enter the station number.

i Press or wait until the dial delay expires (see

 page 79).

Redial {1} S. Hawking

Dial

or In the pop-up menu:

Confirm

First enter the number

First enter the number. The loudspeaker or headset key
illuminate when you enter the first digit.

1

.

j Enter the station number. If nec. Use the navigator

 page 21 to correct entries as necessary.

Confirm or wait until the dial delay expires (see
 page 79).

The connection is set up.

If you are using a dial plan and Immediate dialing
is set (see  page 30), dialing is automatically
performed as soon as the character string en­tered matches an entry in the dial plan.

1. Please note the information in relation to the call journal on

 page 32

29

Basic functions

Step by step

Immediate dialing

Immediate dialing should only be activated if adminis­trator has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this rea­son after entering the number you must either confirm
the "Dial" option or wait until the dial delay expires to set
up the connection. If Immediate dialing is configured,
your call is automatically dialed as soon as the string en­tered matches an entry in the dial plan.

Activating or deactivating immediate dialing

z

You can also configure this setting via the Web interface
 page 184.

N Press the key shown.

Settings

User

Configuration

Outgoing calls

Immediate dialling

Yes

Save & Exit

if nec.

Select and confirm the option shown.

Select and confirm the option shown.

j Enter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown.

Select and confirm the option shown.

Select and confirm the option shown in the context
menu.

Confirm

30