Siemens C62 Service Manual
Division:
Mobile Phones
Group Executive Management
Information and Communication Mobile:
Rudi Lamprecht, Group President
Joe Kaeser
Lothar Pauly
Postal address:
Siemens AG
ICM MP
Postfach 80 17 07
D-81617 München
Office address:
Siemens AG
Haidenauplatz 1
D-81667 München
Telephone +49 89 722 0
Siemens Aktiengesellschaft · Chairman of the Supervisory Board: Karl-Hermann Baumann · Managing Board: Heinrich v. Pierer, Chairman, President and Chief Executive
Officer · Members: Johannes Feldmayer, Thomas Ganswindt, Volker Jung, Klaus Kleinfeld, Edward G. Krubasik, Rudi Lamprecht, Heinz-Joachim Neubürger, Peter Pribilla,
Jürgen Radomski, Erich R. Reinhardt, Uriel J. Sharef, Claus Weyrich, Klaus Wucherer
Registered Offices: Berlin and München · Commercial Registries: Berlin-Charlottenburg, HRB 12300; München, HRB 6684
Information and Communication Mobile
ICM MP Customer Care Information SI_5403.doc
«Name_LSO»
From (Name)
Thomas v. Slingerlandt
«Anrede» «Vorname» «Name»
Dept.
ICM MP CCQ SLI
«Zeile_1»
Telephone
+ 49 89 722 22513
«Zeile_2»
Fax + 49 89 722 63314
«Zeile_3»
«Zeile_4»
Your Service Manager
«Anrede_SK»«Name_SK»
Telephone
«Telefon_SK»
Tel : «Telefon»
Our ref.
SI_5403.doc
Fax : «Fax»
Date
November 05th, 2003
Subject: Service Guideline C62
Dear «Anrede» «Name»
The delivery of our new mobile phone C62 (ODM bar phone, colour display, no Clip-It) to
operators starts in CW 44.
Please find attached the corresponding Service Guideline with explosion view diagram,
Accessory overview, SIM-Lock description, data sheet and technical instructions.
Additional information, like Variant overview, you can find on IMS:
https://ims.icn.siemens.de/livelink/livelink/Open/324790712
All spare parts and accessories can be ordered via e-commerce. At present not all spare
parts are in e-commerce yet, but they will be complete soon.
The lower mounting frame (B cover) is pre-assembled with board shielding and antenna
connector. The antenna is assembled in an extra cover. The upper case shell (A cover) will
be delivered without keypad.
For feature description see enclosed data sheet and article 1.1 of the attached Service
Guideline.
The Call Centres have been trained and all the relevant information is stored in the
knowledge database in the “FAQs General” from CW 44 onwards (in Kana, latest knowledge
base).
Important Notes:
The repair concept is based worldwide on personalized repair, therefore only swap boards –
no swap units – are available. Swap boards will be provided through your responsible
Service Manager.
Please report in IRIS and send the Level 2 boards in on a weekly basis – for very small
quantities (<5) pls. contact the CCQ BA for further proceeding!
Because the C62 is a ODM phone, the timely reports and shipments are indispensable
conditions for the accurate processing.
No local scrap for swap boards!
Due to the repair concept of only Level 0- Level2,5 through Siemens repair partners, all non
repairable in-warranty boards have to be sent back as Level 2 (Level 2,5e / Level 3 repair at
ODM repair facilities).
Best regards from ICM MP Customer Care.
sign. Wolfgang Royer sign. Hans-Juergen Burghart
Director Customer Care O EMEA Customer Care BA EMEA
ICM MP Customer Care Information from July 15th, 2003 Page 2 of 2
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