Siemens 20 3000, 20 2000, 20 5000, 20 ME User Manual

Documentation

HiPath 2000, HiPath 3000, HiPath 5000
HiPath OpenOffice ME

OpenStage 20

Operating Instructions

Communication for the open minded

Siemens Enterprise Communications
www.siemens.com/open

Important information

Important information

Trademarks

Q

For safety reasons, the telephone should only be supplied
with power:

• using the original power supply unit.
Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK)
or

• in a LAN with PoE (Power over Ethernet), which com­plies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you en­counter any problems, contact the responsible service per­sonnel.

Use only original Siemens accessories. The use of other ac­cessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as at­tested by the CE marking.

All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.

Proper disposal and separate collection of your old appli­ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.

For more detailed information about disposal of your old ap­pliance, please contact your city office, waste disposal ser­vice, the shop where you purchased the product or your
sales representative.

The statements quoted above are only fully valid for equip­ment which is installed and sold in the countries of the Eu­ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron­ic equipment.

2

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the micro­phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele­phone.

• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.

• Do not operate the telephone in damp environments such as
bathrooms.

Software update

During a software update, the phone must not be disconnected
from the power supply unit, the LAN line or the phone line.
An update action is indicated by messages on the display and/or by
flashing LEDs.

Documentation in Internet

This and other documentation can be found on the Internet at:

http://www.enterprise-communications.siemens.com

> Phones & Clients > (Select Product) > Downloads.

To view and print documentation in PDF format, you require Acrobat Read­er (free software):

http://www.adobe.com

Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the web at:

http://wiki.siemens-enterprise.com/

> Products

3

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10

OpenStage 20 user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 12

Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the loudspeaker (speakerphone mode). . . . . . 21

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4

Contents

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29

Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . 30

Call forwarding in the carrier network and

forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 31

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 33

Enhanced phone functions . . . . . . . . . . . . . . . . . . . .34

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 34

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering calls from the entrance telephone and opening the door36

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 40

Dialing from the telephone database (LDAP) . . . . . . . . . . . . . . . . . 41

Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 43

Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 44

Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . 45

Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 45

Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 45

Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Preventing and allowing call waiting (automatic camp-on) . . . . . . . 48

Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 48

Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 52

Transferring a call after a speaker call announcement in a group . . 53

Send trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

Contents

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 55

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Displaying and assigning call charges . . . . . . . . . .57

Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 59

Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 62

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 63

Locking another telephone to prevent unauthorized use . . . . . . . . . . . 64

Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

More functions/services. . . . . . . . . . . . . . . . . . . . . . .66

Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 68

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 70

Resetting services and functions

(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . 71

Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 72

Using system functions from outside

(DISA: Direct Inward System Access). . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74

Controlling connected computers or programs running on them/telephone

data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Communicating with PC applications over a CSTA interface . . . . . . . . 76

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Radio paging (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

6

Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 79

Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Accepting a call for another member of your team. . . . . . . . . . . . . . . . 81

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Special functions in the LAN (PC network) . . . . . . 84

Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Individual phone configuration . . . . . . . . . . . . . . . . 90

Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting the display to a comfortable reading angle . . . . . . . . . . . 90

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 91

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 92

Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Testing the telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Different Displays in a HiPath 4000 Environment . 94

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . 95

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 95

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of functions and codes. . . . . . . . . . . . . . 101

7

General information

General information

About this manual

This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea­tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be
due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

• Your communications platform does not feature this function. Please

This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.

These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.

tact your system support representative.

contact your Siemens sales partner for information on how to upgrade.

For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en­dangering yourself or other persons and to prevent damage to the
unit.

This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refer­ence Guide contains quick and reliable explanations of frequently used
functions.

Service

The Siemens service department can only help you if you experi­ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

If you experience problems or defects with the phone, please dial the ser­vice number for your country.

8

General information

Intended use

The OpenStage phone is a desktop or wall-mounted unit designed for
speech transmission and for connection to the LAN. Any other use is re­garded as unauthorized.

Telephone type

The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service depart­ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear.
The optimum handsfree distance is 20 inches (50 cm).

• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal

view of the display while eliminating light reflexes.

– Adjust the contrast as required Æ page 90.

9

Getting to know your OpenStage phone

Getting to know your OpenStage phone

The following sections describe the most frequently used operating ele­ments and the displays on your OpenStage phone.

OpenStage 20 user interface

1

3

4

6

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone Æ page 16.

3 The function keys allow you to call up the most frequently used func-

tions during a call (e.g. Disconnect) Æ page 13.

O mailbox key and N menu key.

4

5 Audio keys are also available, allowing you to optimally configure the

audio features on your telephone Æ page 13.

6 The 3-way navigator is a convenient navigation tool Æ page 14.

7 The keypad is provided for input of phone numbers/codes.

2

5

7

10

Getting to know your OpenStage phone

Ports on the underside of the phone

Power supply unit

OpenStage 20 properties

Display type LCD, 24 x 2 characters

Full-duplex speakerphone function ;

10/100 Mbps Ethernet switch Æ page 12

Wall mounting ;

PC

Network

Handset

;

11

Getting to know your OpenStage phone

Using network ports more efficiently

OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means
that you can connect a PC to the LAN directly via the phone.

To connect OpenStage 20 to a PC, you require only a commercial
network cable (uncrossed).

Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.

OpenStage 20Network switch PC

12

Keys

Function keys

Key Function when key is pressed

End (disconnect) call Æ page 24.

s

Redialing Æ page 24.

,

Button for fixed call forwarding (with red LED key) Æ page 28.

r

Activate/deactivate microphone (also for speakerphone mode)

p

Æ page 25.

Mailbox key and Menu key

Key Function when key is pressed

Open mailbox (with red LED key) Æ page 17.

O

Open Program/Service menu (with red LED key) Æ page 19.

N

Getting to know your OpenStage phone

Audio keys

Key Function when key is pressed

Reduce volume and set contrast brighter Æ page 90.

-

Turn speaker on/off (with red LED key) Æ page 21.

n

Increase volume and set contrast darker Æ page 90.

+

13

Getting to know your OpenStage phone

3-way navigator

Remove the protective film from the ring around the 3-way naviga­tor before using the phone.

With this control, you can manage most of your phone’s functions, as well
as its displays.

Operation Functions when key is pressed

Press the

Press the

Press the

$ key.

% key.

i key.

In idle mode:

• Open the idle menu Æ page 16

In lists and menus:

•Scroll down

In idle mode:

• Open the idle menu Æ page 16

In lists and menus:

• Scroll up

Entry selected:

• Perform action

14

Getting to know your OpenStage phone

Keypad

In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad

twice. When entering the text, all available characters for this key are dis­played. After a short while, the character in focus is displayed in the input
field.

Alphabetic labeling of dial keys is useful when entering vanity numbers
(letters associated with the phone number’s digits as indicated on the tele­phone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).

Character overview

Key 1x2x3x4x5x

[1]

1
2
3
4
5
6
7
8
9
0
)
(

[1] Space
[2] Next letter in upper case
[3] Delete character

1

abc2

def 3

gh i 4

jkl5

mn o 6

pqr s7

tuv8

wx y z 9

+. -0

[2]

[3]

Te x t i np u t

Enter the required characters via the keypad.

Select the functions using the keys

Confirm your entry with

i.

% and $.

15

Getting to know your OpenStage phone

Display

Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD dis­play. Adjust the tilt and contrast to suit your needs Æ page 90.

Idle mode

Your phone is in idle mode when there are no calls taking place or settings
being made.

Example:

Time

13:15 MON 02.03.07

Date

220870 f

Open the idle menu

Own phone number

Idle menu

When in idle mode, press a key on the 3-way navigator Æ page 14 to dis­play the idle menu. You can call up various functions here. The idle menu
includes selected functions from the Program/Service menu Æ page 19.

It may contain the following entries:

• Caller list

• Forwarding on

• Lock phone

• DND on

• Advisory msg. on

• Ringer cutoff on

• Send message

• View callbacks

• Directory

• HF answerback on

• Suppress call ID

• Waiting tone off

• DISA intern

[1]

[2]

[1] Must be activated by service personnel.
[2] Only appears if callback requests are saved

16

Getting to know your OpenStage phone

Mailbox

Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as
HiPath Xpressions are displayed in this application in addition to messages
received.

Messages

You can send short text messages to individual internal stations or groups.

In idle mode (Æ page 16) the following signals alert you to the presence of
new messages:

•

O key LED lights up

• Displays "Messages received".

Press the mailbox key

Example:

Msg. from: Coco, Chanel

Message sent? f

O.

Caller ID

Function menu

Display message

For a description of how to edit the entries Æ page 68.

Voicemail

If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
An appropriate message also appears on the display (for instance, in Entry
Voice Mail: "X new messages").

To play back your voicemails, follow the instructions on the display.

17

Getting to know your OpenStage phone

Caller list

If you are unable to accept an external or internal call, the call attempt is
stored in the caller list.
You can store answered calls either manually (both internal and external
calls) or automatically (external calls only; contact your service personnel
for details).

Your telephone stores up to ten calls in chronological order. Each call is as­signed a time stamp. The most recent entry not yet answered in the list is
displayed first. Multiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the most recent time
stamp for this caller is updated and its number incremented.

The caller list is automatically displayed Æ page 16 in the idle menu
Æ page 39.

Callers with suppressed numbers cannot be saved in the call log.

Information is displayed regarding the caller and the time at which the call
was placed.

Example:

10168 PETER

Busy 21.02. 16:25 f

Caller ID

Function menu
Time

Date

Telephone status during
a call attempt

For a description of how to edit the call logs Æ page 39.

18

Getting to know your OpenStage phone

Program/Service menu

Use the N menu key to reach your communication system’s Program/

Service menu.

The menu key LED remains red as long as you are in this menu.

Example:

Menu title

Program/Service:

*7=Use speed dialing? f

Further entries are avail­able

Menu option

The menu structure comprises several levels. The first line in this structure
shows the menu currently selected while the second line shows an option
from this menu. A double arrow next to an entry indicates the availability
of additional options for this entry.

Accessing the menu

There are three ways to open the Program/Service menu on your commu­nication system:

1. Press the menu key
and confirm with the

2. Press

3. In idle mode, press

$ or % and select a function from the idle menu Æ page 16.

want.

N. Use the $ or % keys to select an option

i key.

( or ) and the code for the function you

For an overview of the maximum functions available, with corre­sponding codes, see Æ page 101.

19

Basic functions

Step by Step

Basic functions

Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 10 care­fully before performing any of the steps de­scribed here on your phone.

Answering a call

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone
rings once every four seconds (single-tone se­quence).

• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).

• When you receive a call from the entrance tele­phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se­quence).

• If a call is waiting, you hear a short tone (beep) every
six seconds.

Your service personnel can adjust the ring ca­dence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.

The number or the name of the caller appears on the
display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^ Lift the handset.

+ or - Raise or lower the volume. Keep pressing the key until

20

the desired volume is set.

Step by Step

if nec.

Basic functions

Answering a call via the loudspeaker (speak­erphone mode)

Suggestions for using speakerphone mode:

• Tell the other party that you are using speakerphone
mode.

• The speakerphone works bests at a low receiving
volume.

• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

The phone is ringing. The caller appears on the screen.

n Press the key shown. The LED lights up.

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending a call

n Press the key shown. The LED goes out.

or

s Press the key shown.

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.

n\ Hold down the key and replace the handset. Then re-

lease the key.

if nec.

+ or - Set the call volume. Keep pressing the key until the de-

if nec.

+ or - Set the call volume. Keep pressing the key until the de-

sired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service per­sonnel), you do not have to hold down the loudspeaker
key when replacing the handset to switch to speaker­phone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

sired volume is set.

21

Basic functions

Step by Step

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone
mode.

^ and [ Lift the handset. Proceed with your call.

Open listening in the room during a call

You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown. The LED lights up.

Deactivating

n Press the key shown. The LED goes out.

22

Step by Step

Basic functions

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The other party answers with speaker:

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:

n Press the key shown. The LED goes out.

23

Basic functions

Step by Step

Next?

Call?

Redialing a number

The last three external telephone numbers dialed are
stored automatically.

If this feature is configured (contact your service
personnel), account codes entered are also
saved Æ page 58.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

, Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number
dialed.

Press the key three times to dial the third-to-the-last
number dialed.

or

Keep confirming until the phone number you want ap­pears.

Select and confirm the option shown.

Ending a call

\ Replace the handset.

or

s Press the key shown.

24

Step by Step

Basic functions

Rejecting calls

You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).

The phone is ringing. The caller appears on the screen.

s Press the key shown.

If a call cannot be rejected, your telephone will continue
to ring. The message "Currently not possible" is dis­played (e.g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you
consult with someone in your office, you can temporari­ly switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi­crophone to answer an announcement via the tele­phone speaker (speaker call, Æ page 35).

Prerequisite: A connection is set up, the microphone is
activated.

p Press the key shown. The LED lights up.

or

p Press the lit key. The LED goes out.

25

Basic functions

Step by Step

Consultation?

Calling a second party (consultation)

You can call a second party while a call is in progress.
The first party is placed on hold.

Confirm.

j Call the second party.

Return to the first party:

Return to held call?

Quit and return?

Toggle/Connect?

Conference?

Leave conference?

Confirm,

or

select and confirm the option shown.

Switching to the held party (alternating)

Select and confirm the option shown.

Combine the calling parties into a three-party con­ference

Select and confirm the option shown.

Allowing call partners to continue a conference af­ter you exit

Select and confirm the option shown.

For more information on conferences, see
Æ page 50.

26

Step by Step

Consultation?

Transfer?

Basic functions

Transferring a call

If the person you are speaking to wants to talk to anoth­er colleague of yours, you can transfer the call that col­league.

Confirm.

j Enter the number of the party to which you want to

transfer the call.

[ Announce the call, if necessary.
\ Replace the handset.

or

Select and confirm the option shown.

27

Basic functions

Step by Step

Forwarding on?

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)

When call forwarding is active, a special dial tone
sounds when you lift the handset.

If DID DTMF is active (contact your service per­sonnel), you can also forward calls to this desti­nation. Destinations: fax = 870, DID = 871,
fax DID = 872.

If you are a call forwarding destination, your dis­play will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.

Special features must be taken into consideration
if your telephone operates with HiPath 5000 (sys­tem networking via PC network) Æ page 85!

r Press the key shown.

or

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off

28

Confirm,

or

select and confirm the option shown,

or

select and confirm the option shown.

j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding

r Press the key shown.

or

Select and confirm the option shown.

Step by Step

*495=CFNR on?

Save?

#495=CFNR off?

Basic functions

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re­ceived while another call is ongoing can be automatical­ly forwarded to a specified telephone.

N Press the key shown.

Select and confirm the option shown.

j Enter the destination number.

• Enter the internal station number for internal desti­nations

• Enter the external code and the external station
number for external destinations

Confirm.

Deactivating Call Forwarding No Reply

N Press the key shown.

Select and confirm the option shown.

Delete?

Exit

Confirm.

or

Select and confirm to deactivate but not delete the for­warding destination.

If CFNR is activated, when you hang up,
"CFNR: " appears briefly on the display.

29

Basic functions

Step by Step

*9411= CFSS on?

Save?

#9411= CFSS off?

Call forwarding in the event of telephone failure (CFSS)

If configured (consult your service personnel), you can
define an internal or external call forwarding destination
that activates in the event of telephone failure.

N Press the key shown.

Select and confirm the option shown.

j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding/deleting a destination:

N Press the key shown.

Select and confirm the option shown.

Delete?

Exit?

Confirm the option shown to deactivate and delete the
forwarding destination.

or

Select and confirm to deactivate but not delete the for­warding destination.

Changing the forwarding destination (if call for­warding is active):

N Press the key shown.

)9411 Enter the code.

Change?

Confirm.

j Change the destination phone number.

Save?

30

Confirm.