Siemens 20 3000, 20 2000, 20 5000, 20 ME User Manual

Documentation

HiPath 2000, HiPath 3000, HiPath 5000
HiPath OpenOffice ME

OpenStage 20

Operating Instructions

Communication for the open minded

Siemens Enterprise Communications
www.siemens.com/open

Important information

Important information

Trademarks

Q

For safety reasons, the telephone should only be supplied
with power:

• using the original power supply unit.
Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK)
or

• in a LAN with PoE (Power over Ethernet), which com­plies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you en­counter any problems, contact the responsible service per­sonnel.

Use only original Siemens accessories. The use of other ac­cessories may be hazardous and will render the warranty,
extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as at­tested by the CE marking.

All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.

Proper disposal and separate collection of your old appli­ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.

For more detailed information about disposal of your old ap­pliance, please contact your city office, waste disposal ser­vice, the shop where you purchased the product or your
sales representative.

The statements quoted above are only fully valid for equip­ment which is installed and sold in the countries of the Eu­ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron­ic equipment.

2

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the micro­phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele­phone.

• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.

• Do not operate the telephone in damp environments such as
bathrooms.

Software update

During a software update, the phone must not be disconnected
from the power supply unit, the LAN line or the phone line.
An update action is indicated by messages on the display and/or by
flashing LEDs.

Documentation in Internet

This and other documentation can be found on the Internet at:

http://www.enterprise-communications.siemens.com

> Phones & Clients > (Select Product) > Downloads.

To view and print documentation in PDF format, you require Acrobat Read­er (free software):

http://www.adobe.com

Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the web at:

http://wiki.siemens-enterprise.com/

> Products

3

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10

OpenStage 20 user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 12

Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a call via the loudspeaker (speakerphone mode). . . . . . 21

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4

Contents

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29

Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . 30

Call forwarding in the carrier network and

forwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 31

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 33

Enhanced phone functions . . . . . . . . . . . . . . . . . . . .34

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 34

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering calls from the entrance telephone and opening the door36

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 40

Dialing from the telephone database (LDAP) . . . . . . . . . . . . . . . . . 41

Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 43

Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 44

Talking to your colleague with discreet calling. . . . . . . . . . . . . . . . . 45

Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 45

Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 45

Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Preventing and allowing call waiting (automatic camp-on) . . . . . . . 48

Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 48

Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 52

Transferring a call after a speaker call announcement in a group . . 53

Send trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

Contents

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 55

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Displaying and assigning call charges . . . . . . . . . .57

Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 59

Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 62

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 63

Locking another telephone to prevent unauthorized use . . . . . . . . . . . 64

Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

More functions/services. . . . . . . . . . . . . . . . . . . . . . .66

Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 68

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 70

Resetting services and functions

(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . 71

Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 72

Using system functions from outside

(DISA: Direct Inward System Access). . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74

Controlling connected computers or programs running on them/telephone

data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Communicating with PC applications over a CSTA interface . . . . . . . . 76

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Radio paging (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

6

Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 79

Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Accepting a call for another member of your team. . . . . . . . . . . . . . . . 81

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Special functions in the LAN (PC network) . . . . . . 84

Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Controlling relays

(only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Individual phone configuration . . . . . . . . . . . . . . . . 90

Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting the display to a comfortable reading angle . . . . . . . . . . . 90

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 91

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 92

Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Testing the telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Different Displays in a HiPath 4000 Environment . 94

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Responding to error messages on the screen . . . . . . . . . . . . . . . . . . . 95

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 95

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of functions and codes. . . . . . . . . . . . . . 101

7

General information

General information

About this manual

This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea­tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be
due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

• Your communications platform does not feature this function. Please

This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.

These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.

tact your system support representative.

contact your Siemens sales partner for information on how to upgrade.

For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en­dangering yourself or other persons and to prevent damage to the
unit.

This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refer­ence Guide contains quick and reliable explanations of frequently used
functions.

Service

The Siemens service department can only help you if you experi­ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

If you experience problems or defects with the phone, please dial the ser­vice number for your country.

8

General information

Intended use

The OpenStage phone is a desktop or wall-mounted unit designed for
speech transmission and for connection to the LAN. Any other use is re­garded as unauthorized.

Telephone type

The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service depart­ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear.
The optimum handsfree distance is 20 inches (50 cm).

• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal

view of the display while eliminating light reflexes.

– Adjust the contrast as required Æ page 90.

9

Getting to know your OpenStage phone

Getting to know your OpenStage phone

The following sections describe the most frequently used operating ele­ments and the displays on your OpenStage phone.

OpenStage 20 user interface

1

3

4

6

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone Æ page 16.

3 The function keys allow you to call up the most frequently used func-

tions during a call (e.g. Disconnect) Æ page 13.

O mailbox key and N menu key.

4

5 Audio keys are also available, allowing you to optimally configure the

audio features on your telephone Æ page 13.

6 The 3-way navigator is a convenient navigation tool Æ page 14.

7 The keypad is provided for input of phone numbers/codes.

2

5

7

10

Getting to know your OpenStage phone

Ports on the underside of the phone

Power supply unit

OpenStage 20 properties

Display type LCD, 24 x 2 characters

Full-duplex speakerphone function ;

10/100 Mbps Ethernet switch Æ page 12

Wall mounting ;

PC

Network

Handset

;

11

Getting to know your OpenStage phone

Using network ports more efficiently

OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means
that you can connect a PC to the LAN directly via the phone.

To connect OpenStage 20 to a PC, you require only a commercial
network cable (uncrossed).

Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.

OpenStage 20Network switch PC

12

Keys

Function keys

Key Function when key is pressed

End (disconnect) call Æ page 24.

s

Redialing Æ page 24.

,

Button for fixed call forwarding (with red LED key) Æ page 28.

r

Activate/deactivate microphone (also for speakerphone mode)

p

Æ page 25.

Mailbox key and Menu key

Key Function when key is pressed

Open mailbox (with red LED key) Æ page 17.

O

Open Program/Service menu (with red LED key) Æ page 19.

N

Getting to know your OpenStage phone

Audio keys

Key Function when key is pressed

Reduce volume and set contrast brighter Æ page 90.

-

Turn speaker on/off (with red LED key) Æ page 21.

n

Increase volume and set contrast darker Æ page 90.

+

13

Getting to know your OpenStage phone

3-way navigator

Remove the protective film from the ring around the 3-way naviga­tor before using the phone.

With this control, you can manage most of your phone’s functions, as well
as its displays.

Operation Functions when key is pressed

Press the

Press the

Press the

$ key.

% key.

i key.

In idle mode:

• Open the idle menu Æ page 16

In lists and menus:

•Scroll down

In idle mode:

• Open the idle menu Æ page 16

In lists and menus:

• Scroll up

Entry selected:

• Perform action

14

Getting to know your OpenStage phone

Keypad

In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad

twice. When entering the text, all available characters for this key are dis­played. After a short while, the character in focus is displayed in the input
field.

Alphabetic labeling of dial keys is useful when entering vanity numbers
(letters associated with the phone number’s digits as indicated on the tele­phone spell a name; e.g. 0700 - PATTERN = 0700 - 7288376).

Character overview

Key 1x2x3x4x5x

[1]

1
2
3
4
5
6
7
8
9
0
)
(

[1] Space
[2] Next letter in upper case
[3] Delete character

1

abc2

def 3

gh i 4

jkl5

mn o 6

pqr s7

tuv8

wx y z 9

+. -0

[2]

[3]

Te x t i np u t

Enter the required characters via the keypad.

Select the functions using the keys

Confirm your entry with

i.

% and $.

15

Getting to know your OpenStage phone

Display

Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD dis­play. Adjust the tilt and contrast to suit your needs Æ page 90.

Idle mode

Your phone is in idle mode when there are no calls taking place or settings
being made.

Example:

Time

13:15 MON 02.03.07

Date

220870 f

Open the idle menu

Own phone number

Idle menu

When in idle mode, press a key on the 3-way navigator Æ page 14 to dis­play the idle menu. You can call up various functions here. The idle menu
includes selected functions from the Program/Service menu Æ page 19.

It may contain the following entries:

• Caller list

• Forwarding on

• Lock phone

• DND on

• Advisory msg. on

• Ringer cutoff on

• Send message

• View callbacks

• Directory

• HF answerback on

• Suppress call ID

• Waiting tone off

• DISA intern

[1]

[2]

[1] Must be activated by service personnel.
[2] Only appears if callback requests are saved

16

Getting to know your OpenStage phone

Mailbox

Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as
HiPath Xpressions are displayed in this application in addition to messages
received.

Messages

You can send short text messages to individual internal stations or groups.

In idle mode (Æ page 16) the following signals alert you to the presence of
new messages:

•

O key LED lights up

• Displays "Messages received".

Press the mailbox key

Example:

Msg. from: Coco, Chanel

Message sent? f

O.

Caller ID

Function menu

Display message

For a description of how to edit the entries Æ page 68.

Voicemail

If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
An appropriate message also appears on the display (for instance, in Entry
Voice Mail: "X new messages").

To play back your voicemails, follow the instructions on the display.

17

Getting to know your OpenStage phone

Caller list

If you are unable to accept an external or internal call, the call attempt is
stored in the caller list.
You can store answered calls either manually (both internal and external
calls) or automatically (external calls only; contact your service personnel
for details).

Your telephone stores up to ten calls in chronological order. Each call is as­signed a time stamp. The most recent entry not yet answered in the list is
displayed first. Multiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the most recent time
stamp for this caller is updated and its number incremented.

The caller list is automatically displayed Æ page 16 in the idle menu
Æ page 39.

Callers with suppressed numbers cannot be saved in the call log.

Information is displayed regarding the caller and the time at which the call
was placed.

Example:

10168 PETER

Busy 21.02. 16:25 f

Caller ID

Function menu
Time

Date

Telephone status during
a call attempt

For a description of how to edit the call logs Æ page 39.

18

Getting to know your OpenStage phone

Program/Service menu

Use the N menu key to reach your communication system’s Program/

Service menu.

The menu key LED remains red as long as you are in this menu.

Example:

Menu title

Program/Service:

*7=Use speed dialing? f

Further entries are avail­able

Menu option

The menu structure comprises several levels. The first line in this structure
shows the menu currently selected while the second line shows an option
from this menu. A double arrow next to an entry indicates the availability
of additional options for this entry.

Accessing the menu

There are three ways to open the Program/Service menu on your commu­nication system:

1. Press the menu key
and confirm with the

2. Press

3. In idle mode, press

$ or % and select a function from the idle menu Æ page 16.

want.

N. Use the $ or % keys to select an option

i key.

( or ) and the code for the function you

For an overview of the maximum functions available, with corre­sponding codes, see Æ page 101.

19

Basic functions

Step by Step

Basic functions

Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 10 care­fully before performing any of the steps de­scribed here on your phone.

Answering a call

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone
rings once every four seconds (single-tone se­quence).

• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).

• When you receive a call from the entrance tele­phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se­quence).

• If a call is waiting, you hear a short tone (beep) every
six seconds.

Your service personnel can adjust the ring ca­dence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.

The number or the name of the caller appears on the
display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^ Lift the handset.

+ or - Raise or lower the volume. Keep pressing the key until

20

the desired volume is set.

Step by Step

if nec.

Basic functions

Answering a call via the loudspeaker (speak­erphone mode)

Suggestions for using speakerphone mode:

• Tell the other party that you are using speakerphone
mode.

• The speakerphone works bests at a low receiving
volume.

• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

The phone is ringing. The caller appears on the screen.

n Press the key shown. The LED lights up.

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending a call

n Press the key shown. The LED goes out.

or

s Press the key shown.

Switching to speakerphone mode

Prerequisite: You are conducting a call via the handset.

n\ Hold down the key and replace the handset. Then re-

lease the key.

if nec.

+ or - Set the call volume. Keep pressing the key until the de-

if nec.

+ or - Set the call volume. Keep pressing the key until the de-

sired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service per­sonnel), you do not have to hold down the loudspeaker
key when replacing the handset to switch to speaker­phone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

sired volume is set.

21

Basic functions

Step by Step

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone
mode.

^ and [ Lift the handset. Proceed with your call.

Open listening in the room during a call

You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown. The LED lights up.

Deactivating

n Press the key shown. The LED goes out.

22

Step by Step

Basic functions

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The other party answers with speaker:

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:

n Press the key shown. The LED goes out.

23

Basic functions

Step by Step

Next?

Call?

Redialing a number

The last three external telephone numbers dialed are
stored automatically.

If this feature is configured (contact your service
personnel), account codes entered are also
saved Æ page 58.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

, Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number
dialed.

Press the key three times to dial the third-to-the-last
number dialed.

or

Keep confirming until the phone number you want ap­pears.

Select and confirm the option shown.

Ending a call

\ Replace the handset.

or

s Press the key shown.

24

Step by Step

Basic functions

Rejecting calls

You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).

The phone is ringing. The caller appears on the screen.

s Press the key shown.

If a call cannot be rejected, your telephone will continue
to ring. The message "Currently not possible" is dis­played (e.g. in the case of recalls).

Turning the microphone on and off

To prevent the other party from listening in while you
consult with someone in your office, you can temporari­ly switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi­crophone to answer an announcement via the tele­phone speaker (speaker call, Æ page 35).

Prerequisite: A connection is set up, the microphone is
activated.

p Press the key shown. The LED lights up.

or

p Press the lit key. The LED goes out.

25

Basic functions

Step by Step

Consultation?

Calling a second party (consultation)

You can call a second party while a call is in progress.
The first party is placed on hold.

Confirm.

j Call the second party.

Return to the first party:

Return to held call?

Quit and return?

Toggle/Connect?

Conference?

Leave conference?

Confirm,

or

select and confirm the option shown.

Switching to the held party (alternating)

Select and confirm the option shown.

Combine the calling parties into a three-party con­ference

Select and confirm the option shown.

Allowing call partners to continue a conference af­ter you exit

Select and confirm the option shown.

For more information on conferences, see
Æ page 50.

26

Step by Step

Consultation?

Transfer?

Basic functions

Transferring a call

If the person you are speaking to wants to talk to anoth­er colleague of yours, you can transfer the call that col­league.

Confirm.

j Enter the number of the party to which you want to

transfer the call.

[ Announce the call, if necessary.
\ Replace the handset.

or

Select and confirm the option shown.

27

Basic functions

Step by Step

Forwarding on?

Call forwarding

Using variable call forwarding

You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)

When call forwarding is active, a special dial tone
sounds when you lift the handset.

If DID DTMF is active (contact your service per­sonnel), you can also forward calls to this desti­nation. Destinations: fax = 870, DID = 871,
fax DID = 872.

If you are a call forwarding destination, your dis­play will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.

Special features must be taken into consideration
if your telephone operates with HiPath 5000 (sys­tem networking via PC network) Æ page 85!

r Press the key shown.

or

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off

28

Confirm,

or

select and confirm the option shown,

or

select and confirm the option shown.

j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding

r Press the key shown.

or

Select and confirm the option shown.

Step by Step

*495=CFNR on?

Save?

#495=CFNR off?

Basic functions

Using call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re­ceived while another call is ongoing can be automatical­ly forwarded to a specified telephone.

N Press the key shown.

Select and confirm the option shown.

j Enter the destination number.

• Enter the internal station number for internal desti­nations

• Enter the external code and the external station
number for external destinations

Confirm.

Deactivating Call Forwarding No Reply

N Press the key shown.

Select and confirm the option shown.

Delete?

Exit

Confirm.

or

Select and confirm to deactivate but not delete the for­warding destination.

If CFNR is activated, when you hang up,
"CFNR: " appears briefly on the display.

29

Basic functions

Step by Step

*9411= CFSS on?

Save?

#9411= CFSS off?

Call forwarding in the event of telephone failure (CFSS)

If configured (consult your service personnel), you can
define an internal or external call forwarding destination
that activates in the event of telephone failure.

N Press the key shown.

Select and confirm the option shown.

j Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding/deleting a destination:

N Press the key shown.

Select and confirm the option shown.

Delete?

Exit?

Confirm the option shown to deactivate and delete the
forwarding destination.

or

Select and confirm to deactivate but not delete the for­warding destination.

Changing the forwarding destination (if call for­warding is active):

N Press the key shown.

)9411 Enter the code.

Change?

Confirm.

j Change the destination phone number.

Save?

30

Confirm.

Step by Step

Trunk FWD on?

Basic functions

Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct­ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.

N Press the key shown.

Select and confirm the option shown.

1=immediate?

2=on no answer?

3=on busy?

Save?

Trunk FWD off?

Select and confirm the required type of call forwarding

or

select and confirm the option shown.

or

select and confirm the option shown.

j Enter your DID number.
j Enter the destination number (without the external code).

Confirm.

Deactivating call forwarding

Select and confirm the option shown.

Confirm the displayed call forwarding type.

j Enter your DID number.

31

Basic functions

Step by Step

Callback?

Using callback

You can request a callback if the internal station called is
busy or if nobody answers. This also applies for external
calls via ISDN exchanges. This feature saves you from
having to make repeated attempts to reach the user.
You receive a callback

• When the other party is no longer busy.

• When the user who did not answer has conducted
another call.

When configured (contact your service person­nel), all callback requests are automatically delet­ed over night.

Storing a callback

Prerequisite: You have reached a busy line or no one
answers.

Confirm.

Accepting a callback

Answer?

32

Prerequisite: A callback was saved. Your telephone
rings. "Callback: ..." appears on the display.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

or

Select and confirm the option shown.

You hear a ring tone.

Step by Step

View callbacks?

Viewing and deleting a stored callback

$ Open the idle menu Æ page 16.

Select and confirm the option shown

Basic functions

[1]

.

Next callback?

Delete?

Exit?

Select and confirm to display additional entries.

Deleting a displayed entry

Confirm.

Ending retrieval

Select and confirm the option shown.

or

N Press the key shown. The LED goes out.

or

n Press the key shown. The LED goes out.

[1] „Different Displays in a HiPath 4000 Environment“ Æ page 94

33

Enhanced phone functions

Step by Step

More features? f

Enhanced phone functions

Answering calls

Accepting a specific call for your colleague

You hear another telephone ring.

N Press the key shown.

Select and confirm the option shown.

*59=Pickup - directed?

Next?

Accept call?

Select and confirm the option shown

if nec.

Select and confirm, until the phone number/name of
the desired subscriber is displayed.

Confirm.

or

[1]

.

j If you know the number of the telephone that is ringing,

enter it directly.

[1] „Different Displays in a HiPath 4000 Environment“ Æ page 94

34

Step by Step

Enhanced phone functions

Using the speakerphone

A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an­nouncement. The other party’s name or station number
appears on the screen.

You can conduct the call with the handset or in speaker­phone mode.

^ Lift the handset and answer the call.

or

Mute off?

HF answerback on?

HF answerback off?

Press the "OK" key to confirm your selection and answer
the call.

or

p Press the key and answer the call.

If handsfree answerback is enabled (see below),
you do not need to switch on the microphone ­you can answer directly. You can answer immedi­ately in speakerphone mode.
If handsfree answerback is disabled (default set­ting), follow the procedure described above.

Placing a speaker call to a colleague Æ page 44.

Enabling and disabling handsfree answerback

$ Open the idle menu Æ page 16.

Select and confirm the option shown,

or

select and confirm the option shown.

35

Enhanced phone functions

Step by Step

Open door?

Answering calls from the entrance telephone and opening the door

If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the en­trance telephone and to activate a door opener.
If you have the proper authorization (contact your ser­vice personnel), you can activate the door opener, en-
abling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or installed
keypad).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.

^ Lift the handset within thirty seconds. You are connect-

ed to the entrance telephone immediately.

or

^ Lift the handset after more than thirty seconds.

j Dial the entrance telephone number.

Opening the door from your telephone during a call
from the entrance telephone

Confirm.

*61=Open door?

36

Opening the door from your telephone without
calling the entrance telephone

N Press the key shown.

Select and confirm the option shown.

j Dial the entrance telephone number.

Special features must be taken into consider­ation if your telephone operates with
HiPath 5000 (system networking via PC
network)Æ page 89!

Opening the door with a code (at the door)

j After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig­nal may or may not be forwarded.

Step by Step

*89=Door opener on?

3=change password?

Enhanced phone functions

Activating the door opener

N Press the key shown.

Select and confirm the option shown.

j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000".

or

Select the displayed function and press the "OK" dialog
key to change the code.

1=enable with ring?

2=enable w/o ring?

#89=Door opener off?

Select and confirm the option shown.

or

You can also open the door without a doorbell ring.

Deactivating the door opener

N Press the key shown.

Select and confirm the option shown.

37

Enhanced phone functions

Step by Step

Please dial?

Making calls

En-bloc sending/correcting numbers

If this feature is configured (contact your service per­sonnel), a connection is not attempted immediately
when a station number is entered. This means that you
can correct the number if necessary.
The station number is only dialed at your specific re­quest.

j Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

Dialing entered/displayed numbers

^ Lift the handset.

or

Confirm.

Correcting numbers entered

Delete number?

Cancel?

38

A station number can only be corrected as it is
being entered. Station numbers stored for num­ber redial, for example, cannot be corrected.

Select and confirm the option shown.
The last digit entered in each case is deleted.

j Enter the required digit(s).

Canceling en-bloc sending

Select and confirm the option shown.

or

n Press the key shown. The LED goes out.

or

s Press the key shown.

Step by Step

Caller list?

Next?

Previous menu?

Enhanced phone functions

Using the caller list

Detailed information, as well as a sample display entry
are provided on Æ page 18.

Retrieving the Caller List

Prerequisite: Service personnel has set up a caller list

for your telephone.

$ Open the idle menu Æ page 16.

Confirm

The latest entry is displayed, see the example
on Æ page 18.

To view other calls, confirm each subsequent display.

Ending retrieval

Select and confirm the option shown.

or

N Press the key shown. The LED goes out.

or

n Press the key shown. The LED goes out.

[1]

.

Time/date sent?

Call?

Delete?

Displaying the call time

Prerequisite: You have retrieved the caller list and the

selected call is displayed Æ page 18.

Select and confirm the option shown.

Dialing a station number from the caller list

Prerequisite: You have retrieved the caller list and the

selected call is displayed.

Select and confirm the option shown.

The caller is automatically deleted from the caller
list when a connection is finally set up.

Removing an Entry from the Caller List

Prerequisite: You have retrieved the caller list and the

selected call is displayed.

Confirm.

[1] „Different Displays in a HiPath 4000 Environment“ Æ page 94

39

Enhanced phone functions

Step by Step

Directory?

1=internal?

+ or - Scroll to next or previous entry.

Scroll Next?

Scroll Previous?

Dialing a number from the internal directory

The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Con­tact your service personnel to find out if one was con­figured for your system.

Prerequisite: Names have been assigned to the station
numbers stored in the system.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

Confirm.

if nec. If several directories have been configured:

Confirm.

The first entry is displayed on the screen.

or

Select and confirm the option shown,

or

select and confirm the option shown.

or

Delete Character?

Delete Line?

Call?

40

j Enter the name you want to find, or just the first few let-

ters, using the alphanumeric keypadÆ page 15.

if nec.

Select and confirm each letter to be deleted. The last
letter entered is deleted. If all letters are deleted, the
first entry in the directory will be displayed again.

if nec.

Select and confirm the option shown. All entered letters
are deleted, and the first entry in the internal directory
is displayed again.

The entry you wish to dial appears on the screen

Select and confirm the option shown.

Step by Step

Directory

2=LDAP?

Delete Character?

Enhanced phone functions

Dialing from the telephone database (LDAP)

If configured (ask your service personnel), you can
search for directory data in the LDAP database and dial
the number of any subscriber you find there.

Prerequisite: The LDAP search feature has been con­figured in the system.

^ Lift the handset.

or

n Press the key shown. The LED lights up.

Confirm.

if nec. If several directories have been configured:

Select and confirm the option shown.

j Enter the name you wish to search for using the keypad

(max. 16 characters) Æ page 15.
You can enter an incomplete name, e. g. "mei" for "Mei­er".

if nec. If configured (ask your service personnel), you can also

search for surname and first name. To separate sur­name and first name by a space, enter "0". You can en­ter incomplete names, e. g. "mei p" for "Meier Peter".

if nec.

Select and confirm each letter to be deleted. The last
letter entered is deleted.

Search?

In large databases, the results of the search may
be incomplete if too few characters are entered
Æ page 42.

Confirm.
The name is searched for. This may take a few seconds.

41

Enhanced phone functions

Step by Step

Call?

+ or - Scroll to next or previous entry,

Scroll Next?

Scroll Previous?

The result is displayed

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is
displayed.

or

confirm,

or

select and confirm the option shown.

Call?

Modify search?

Show matches?

Modify search?

Select and confirm the option shown.

If no name is found

If your search does not yield any name corresponding to
your query, you can extend the range of the search, e. g.
by deleting characters.

Select and confirm the option shown.
For further procedure, see above.

If too many names are found

If more than the maximum of 50 names are found cor­responding to your query, only an incomplete list of re­sults can be displayed.

You can view these results, select any of the names, or
change the search string (e. g. narrow the search by en­tering more characters).

In this case it is advisable to narrow down the
search so that all corresponding names can be
displayed.

Confirm, to view the incomplete list.
For further procedure, see above.

or Narrow the search down.

Select and confirm, in order to change the search string.
For further procedure, see above.

42

Step by Step

*7=Use speed dialing?

Enhanced phone functions

Making calls using system speed-dial num­bers

Prerequisite: You know the system speed-dial num­bers (consult your service personnel).

N Press the key shown.

Select and confirm the option shown.

j Enter a three-digit speed-dial number.

if nec. Suffix-Dialing

j If necessary, you can suffix-dial additional digits

(for example, the user’s extension) at the end of the
saved station number.
If this feature is configured, a suffix is automatically di­aled (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys

Æ page 43.

*7=Use speed dialing?

*92=Change Speed Dial?

Change?

N Press the key shown.

Select and confirm the option shown.

) Press the key shown.

j Press the required speed-dial key.

Configure a speed-dial key

You can program the keys
ten frequently used phone numbers.

0 to 9 with

N Press the key shown.

Select and confirm the option shown

Confirm.

) Press the key shown.

[1] „Different Displays in a HiPath 4000 Environment“ Æ page 94

[1]

.

43

Enhanced phone functions

Step by Step

Change

Save

Previous?

Next?

Change?

Delete?

Exit?

j Press the required speed-dial key. If the key is already in

use, the programmed phone number appears on the
screen.

Confirm.

j First enter the external code and then the external sta-

tion number.

Confirm.

or If you make a mistake:

Select and confirm the option shown. This deletes all
entered digits.

Confirm.

or

Select and confirm the option shown,

or

select and confirm the option shown,

or

select and confirm the option shown.

*80=Speaker call?

44

Talking to your colleague with a speaker call

You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

j Enter the phone number.

Responding to a speaker call Æ page 35.

Step by Step

)945 Enter the code.

Enhanced phone functions

Talking to your colleague with discreet call­ing

If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display.
You can listen in unnoticed and speak to the internal
user without being overheard by the other party (dis­creet calling).

^ Lift the handset.

j Enter your internal station number.

Your service personnel can protect your tele­phone against discreet calling.

Automatic connection setup (hotline)

If this function is configured (contact your service per­sonnel), the system automatically sets up a connection
to a preset internal or external destination.

*41=Temporary MSN?

^ Lift the handset.

Depending on the setting, the connection is either set
up immediately or only after a preset period of time
( hotline after a timeout).

Assigning a station number (not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.

N Press the key shown.

Select and confirm the option shown.

j Enter the DID number you wish to use.
j Dial the external number.

45

Enhanced phone functions

Step by Step

Associated dialing/dialing aid

If this function has been configured (contact your ser­vice personnel), you can use a dialing aid to dial num­bers and set up calls for your telephone.
The operating procedure depends on whether the dial­ing aid is connected to the S

You can also use your system telephone as a dialing aid
for other telephones.

Dialing aid on the S0 bus

On the PC, select a destination and start dialing.

^ The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port

On the PC, select a destination and start dialing.

"Lift the handset" appears on the PC screen.

^ Lift the handset.

bus or the a/b (T/R) port.

0

*67=Associated dial?

46

Dialing aid from your telephone for another tele­phone:

N Press the key shown.

Select and confirm the option shown.

j Enter the internal station number ("Dial for:").
j Enter the number you wish to dial.

Step by Step

Call waiting?

Enhanced phone functions

During a call

Using call waiting (second call)

Callers can still reach you while you are engaged in an­other call. A signal alerts you to the waiting call.
You can ignore or accept the second call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can block the second call or the signal tone
(Æ page 48).

Prerequisite: You are engaged in a phone call and hear
a tone (every six seconds).

Ending the first call and answering the waiting call:

\ Replace the handset. Your telephone rings.
^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec­ond call:

Select and confirm the option shown.

You are connected to the call waiting party immediately.
The first party is placed on hold.

Quit and return?

Ending the second call and resuming the first one

Confirm.

or

\ Replace the handset. "Recall appears on the display: ..."

appears on the screen.

^ Lift the handset.

47

Enhanced phone functions

Step by Step

#490=Call wait.trm.off?

*490=Call wait.term.on?

Waiting tone off?

Preventing and allowing call waiting (auto­matic camp-on)

If this function has been configured (ask your service
personnel), you can prevent or allow a second call
Æ page 47 from being signaled by automatic camp-on
during an ongoing call.

N Press the key shown.

Select and confirm the option shown

or

select and confirm the option shown.

[1]

Turning the call waiting tone on and off

You can suppress the call waiting tone (every six sec­onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

,

Waiting tone on?

Save number?

48

Deactivating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Saving a number

You can save your call partner’s station number for sub­sequent redialing from the caller list Æ page 39.

Prerequisite: You are conducting a call.

Select and confirm the option shown.

[1] „Different Displays in a HiPath 4000 Environment“ Æ page 94

Step by Step

*56=Park a call?

Retrieve call?

Enhanced phone functions

Parking a call

You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.

Prerequisite: You are conducting a call.

N Press the key shown.

Select and confirm the option shown.

0 ... 9 Enter the number of the park slot (0 - 9) and make a note

of it. If the park slot number you entered is not dis­played, it is already in use; enter another one.

Retrieving a Parked Call

Prerequisite: One or more calls have been parked. The

phone is idle.

N Press the key shown.

Select and confirm the option shown.

0 ... 9 Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can­not retrieve the call.

If a parked call is not picked up, after a specific pe­riod of time the call is returned to the telephone
from where it was parked (recall).

49

Enhanced phone functions

Step by Step

Start conference?

Conference?

Return to held call?

Conducting a conference

In a conference call, you can talk to as many as four oth­er parties at the same time. These may be internal or
external users.

You can only add parties to or remove them from
a conference if you initiated the conference.

j Call the first party.

Select and confirm the option shown.

j Call the second party. Announce the conference.

Select and confirm the option shown.

A tone sounds every 30 seconds to indicate that a con­ference is in progress.

If the second party does not answer

Confirm.

Adding up to five parties to a conference

Add party?

Conference?

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

50

Confirm.

j Call the new party. Announce the conference.

Select and confirm the option shown.

Viewing the conference parties

Select and confirm the option shown. The first party is
displayed.

To display other parties, confirm each subsequent display.

To exit the list: Select and confirm the option shown.

Removing parties from the conference

Select and confirm the option shown. The first party is
displayed.

Confirm as often as required until the desired party ap­pears.

Select and confirm the option shown.

Step by Step

Leave conference?

Enhanced phone functions

Leaving a conference

Select and confirm the option shown.

or

\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a conference

End conference?

Drop last conf. party?

Select and confirm the option shown.

or

\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Removing the ISDN central office party
from the conference

Select and confirm the option shown.

51

Enhanced phone functions

Step by Step

*53=DTMF dialing?

Activating tone dialing/DTMF suffix-dialing

You can transmit dual-tone multifrequency (DTMF) sig­nals to control devices such as an answering machine
or automatic information system.

N Press the key shown.

Select and confirm the option shown.

j You can use the keys 0 through 9, ) and

( to transmit DTMF signals.

Ending the call also deactivates DTMF suffix dial­ing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after set­ting up a connection.

52

Step by Step

Consultation?

*80=Speaker call?

Transfer?

Enhanced phone functions

Transferring a call after a speaker call an­nouncement in a group

If this function has been configured (contact your ser­vice personnel), you can use a speaker call (announce­ment, Æ page 44) to announce a call in progress to a
group of users Æ page 79.
After a member of the group has accepted the call re­quest, you can transfer the waiting party.

Prerequisite: You are conducting a call.

Confirm. The other party is placed on hold.

$ Press the key shown.

Select and confirm the option shown.

j Enter the group’s station number.

[ Announce the call.

When a member of the group accepts the call
Æ page 35, you are connected to this party.

\ Replace the handset.

or

Select and confirm the option shown.

If the connection between the two other parties is
not established within 45 seconds, the call from
the first part returns to you (recall).

53

Enhanced phone functions

Step by Step

*51=Trunk flash?

Send trunk flash

To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com­munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser­vice code or telephone number.

Prerequisite: You have set up an external connection.

N Press the key shown.

Select and confirm the option shown.

j Enter the service code and/or telephone number.

54

Step by Step

Camp-on

Override?

Enhanced phone functions

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.

The called party can then respond Æ page 47.

The called party can prevent automatic call wait­ing Æ page 48.

If this feature is configured (contact your service
personnel), you will hear the ring tone and the
message "Camp-on" is immediately displayed.

Busy override - joining a call in progress

This function is only available if it has been configured
by the service technician (contact your service person­nel).

Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.

Select and confirm the option shown.

The called party and person to whom this party is talk­ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (Num­ber or name)".

You can now start talking.

55

Enhanced phone functions

Step by Step

Night answer on?

Using night answer

When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by ser­vice personnel (standard night answer service) or by
you (temporary night answer service).

Special features must be taken into consider­ation if your telephone operates with
HiPath 5000 (system networking via PC
network)Æ page 86!

Activating

Select and confirm the option shown.

*=default?

Save?

Night answer off?

Press the "OK" dialog key to confirm ( standard night an­swer service).

or

) Enter the code ( standard night answer service).

or

j Enter the destination number ( temporary night answer

service).
Confirm.

Deactivating

Select and confirm the option shown.

Service personnel can also configure an "automatic
night answer service". The automatic night answer ser­vice activates at specific times for your telephone de­pending on how it is programmed.
You can deactivate the automatic night answer service
or replace it with a night answer service you configured
(see above).

56

Step by Step

Displaying and assigning call charges

Displaying and assigning call
charges

Displaying call charges (not for U.S.)

For the current call:

Call charges are shown by default on the display when
a call ends.
If you want to display call charges as they occur during
a chargeable call, your service personnel must request
this option from the network operator.
Call charge display must be requested from the net­work operator and configured by the relevant service
personnel.
Depending on the setting, call charges are displayed
during or after a call.
Depending on the network operator, free external calls
are also displayed. The message "Free of Charge" ap­pears on the screen either before or during the call.
If the cost indication facility has not been installed, the
display will show the dialed number and/or the length of
the telephone call.

*65=Show call charges?

If a call is forwarded, call charges are assigned to
the destination of the call transfer operation.

For all calls and for the last call

Connection charges for the last chargeable call made
are displayed first. After five seconds, the accumulated
connection charge (total) is displayed.

N Press the key shown.

Select and confirm the option shown.

57

Displaying and assigning call charges

Step by Step

N Press the key shown.

*60=Account code?

j Enter account code.

if nec.

( Press this key.

or

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Your service personnel have defined ac­count codes for you.

Select and confirm the option shown.

#=Save?

Confirm.

May be necessary, depending on configuration; contact
your service personnel.

j Enter the external phone number.

You can also enter the account code during a call.

58

Step by Step

Ringer cutoff on?

Ringer cutoff off?

Privacy/security

Privacy/security

Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the ring­er cutoff function. Calls are only identified by one ring
signal, and they are shown on the display.

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown,

Deactivating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Activating/deactivating "Do not disturb"

DND on?

DND off?

If you do not wish to take calls, you can activate do not
disturb. Internal callers hear the busy tone, external call­ers are connected to another phone, which you can
specify (contact your service personnel).

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Deactivating

$ Open the idle menu Æ page 16.

Confirm.

When you lift the handset, you will hear a special
tone (continuous buzzing) reminding you that "Do
not disturb" is activated.

Authorized internal callers automatically override
the DND feature after five seconds.

59

Privacy/security

Step by Step

Suppress call ID?

Restore caller ID?

Caller ID suppression

You can prevent your station number or name from ap­pearing on the displays of external parties you call. The
feature remains active until you deactivate it.

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Deactivating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Your service personnel can activate/deactivate
caller ID suppression for all phones.

60

Step by Step

*88=Room monitor?

Privacy/security

Monitoring a room

You can use a phone to monitor a room. This function
must be enabled on the monitoring phone.
When you call this phone, you can immediately hear
what is happening in that room.

Activating the telephone to be monitored

N Press the key shown.

Select and confirm the option shown.

You can either leave the telephone in speakerphone
mode or lift the handset and leave it directed towards
the noise source.

Deactivating the telephone to be monitored

N Press the lit key. The LED goes out.

or

\ Replace the handset.

Monitoring the room

j Enter the internal station number of the phone located

in the room that you wish to monitor.

61

Privacy/security

Step by Step

*84=Trace call?

Trace call: identifying anonymous call­ers (not for U.S.)

You can identify malicious external callers. You can
record the caller’s phone number during a call or up to
30 seconds after a call. In this case, you should not hang
up.

N Press the key shown.

Select and confirm the option shown.

If the trace is successful, the transmitted data is
stored by your network operator. Contact your
service personnel.

62

Step by Step

Lock phone?

Unlock phone?

Privacy/security

Locking the telephone to prevent unau­thorized use

You can prevent unauthorized parties from using your
phone in your absence.

Lock and unlock phone

c Open the idle menu Æ page 16.

Select and confirm the option shown.

or

select and confirm the option shown.

j Enter code (telephone lock) Æ page 65.

When the phone is locked, a special dial tone
sounds when the handset is lifted. Within the
system, users can make calls as normal.

Your phone can also be locked or unlocked by an
authorized party Æ page 64.

63

Privacy/security

Step by Step

*943=Lock all phones?

*=lock phone?

Locking another telephone to prevent unauthorized use

If configured (contact your service personnel), you can
lock and unlock other telephones to prevent unautho­rized access.

If a phone user locks his or her phone and forgets the
personal lock code, you can use this function to unlock
the phone.

N Press the key shown.

Select and confirm the option shown.

j Enter the internal station number of the phone you wish

to lock/unlock.

Confirm,

or

#=unlock phone?

select and confirm the option shown.

64

Step by Step

*93=Change PIN?

Privacy/security

Saving your PIN

Enter the lock code to use the functions

• for protecting your phone against unauthorized use
Æ page 63

• for using another telephone like your own.
Æ page 70

You can save this code.

N Press the key shown.

Confirm.

j Enter the current five-digit PIN.

If you have not yet set a PIN, use "00000" the first time.

j Enter the new PIN.

j Re-enter the new PIN.

If you forget your code, contact your service per­sonnel. Your code can be reset to "00000".

65

More functions/services

Step by Step

*46=Timed reminder on?

possibly

One time only?

Daily?

2 or 7 If the selected language is "US English" (configure

More functions/services

Appointments function

You can configure your phone to call you to remind you
about appointmentsÆ page 67.
You must save the required call times. You can enter a
single appointment that will take place in the next twen­ty-four hours or you can enter a daily recurring appoint­ment.

Saving appointments

N Press the key shown.

Confirm.

j Enter a 4-digit time, such as 0905 for 9.05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

Æ page 92) you can enter the code 2 for "am" or 7 for
"pm" (default = "am").

Confirm.

or

Select and confirm the option shown.

Save?

#46=Timed reminder off?

Delete?

Exit?

66

Confirm.

Deleting and checking a saved appointment

N Press the key shown.

Confirm.

Confirm.

or

Select and confirm the option shown.

Step by Step

Reminder at 1200

More functions/services

Using timed reminders

Prerequisite: You have saved a reminder Æ page 66.
The saved time arrives.

The phone is ringing. The appointment time is dis­played.

n Press key twice.

or

^ \ Lift the handset and replace it again.

If you do not answer the timed reminder, it is re­peated five times and then deleted.

Sending a message

You can send short text messages to individual stations
or groups of stations with system telephones.

Creating and sending a message

Send message?

0=Please callback?

0 ... 9 Enter the code directly.

Enter message text?

Send?

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

j Enter the internal station number of the recipient or

group.
Select predefined text (can be changed by service per­sonnel) and confirm.

or

The code is shown on your display with the correspond­ing message.

or

Select and confirm the option shown.

j Text entry (up to 24 characters) Æ page 15.

Confirm.

Transmitted text messages are saved as callback
requests on system telephones with no display
and on ISDN, pulse or tone dialing telephones.

67

More functions/services

Step by Step

View sent message?

Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent

message.

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Message sent?

Delete?

O The LED lights up. Press the key shown.

View messages? f

Message sent?

Time/date sent?

Call sender?

Confirm.

The text message is displayed.

Select and confirm the option shown.

The message is deleted.

Viewing and editing incoming messages

Pay attention to the notes on Æ page 17.

or

Confirm.

The sender’s caller ID appears on the display.

Confirm.

The text message appears on the display.

Viewing the transmission time

Confirm.

Calling the sender

Select and confirm the option shown.

Delete?

68

Deleting messages

Select and confirm the option shown.

Step by Step

Advisory msg. on

More functions/services

Leaving an advisory message

You can leave messages/advisory messages on your
phone’s display for internal callers that wish to contact
you in your absence.
When you receive a call, the message appears on the
callers display.

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

0=Will return at:

0 ... 9 Enter the code directly.

Enter message text?

Save?

Advisory msg. off?

Select predefined text (can be changed by service per­sonnel) and confirm.

or

The code is shown on your display with the correspond­ing message.

Predefined messages with a colon can be com­pleted by entering a digit.

or

Select and confirm the option shown.

j Enter message (up to 24 characters) Æ page 15.

Confirm.

Deleting advisory messages

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

69

More functions/services

Step by Step

PIN and Authorization

Using another telephone like your own for a call

Other parties can temporarily use your phone like their
own for an outgoing call.

N Press the key shown.

Select and confirm the option shown.

f

*508=Temporary Phone?

Change PIN?

Select and confirm the option shown.

j Enter the number of the other user.
j Enter the other user’s lock code Æ page 65.

if nec.

If the other user has not set a PIN, he or she is prompt­ed to do so on his or her phone.

j Dial the external number.

This state is cancelled as soon as the call is ended.

70

Step by Step

#0=Reset services?

More functions/services

Resetting services and functions
(system-wide cancellation for a tele­phone)

A general reset procedure is available for initiated func­tion. The following functions are deleted, if enabled:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunt group off

• Suppress call ID

• Call waiting tone off

• Do not disturb on

• Ringer cutoff on

• Received messages:

• View callbacks

N Press the key shown.

Select and confirm the option shown.

71

More functions/services

Step by Step

Activating functions for another tele­phone

If configured (contact your service personnel), you can
activate and deactivate the following functions for other
phones (associated service):

• Do not disturb,
code: *97/#97 Æ page 59

• Call forwarding, code

• Lock and unlock phone,
code

66/#66 Æ page 63

• Ringing group

• Leave an advisory message,

• Group call

• Reset services and functions,

• Control relays,

• Night answer,

• Timed reminders,

*

code *81/#81 Æ page 79

code *69/#69 Æ page 69

code

85/#85 Æ page 79

*

code #0 Æ page 71

code *90/#90 Æ page 77

code

44/#44 Æ page 56

*

code *46/#46 Æ page 66

11, *12, *13/#1 Æ page 28

*

*83=Associated serv?

72

N Press the key shown.

Confirm.

j Enter the internal station number of the phone where

you wish to activate the function.

j Enter code (for example,

For any additional input, follow the instructions on your
display.

97 for "Do not disturb on").

*

Step by Step

More functions/services

Using system functions from outside (DISA: Direct Inward System Access)

If configured (contact your service personnel), you can
use an external phone like an internal station to set up
an outgoing external connection via the system. You
can also activate or deactivate the following system
functions:

• Reset services and functions,
code #0 Æ page 71

• Call forwarding, code

• Lock and unlock phone,
code *66/#66 Æ page 63

• Save your PIN,
code *93 Æ page 65

• Send a message,
code

68/#68 Æ page 67

• Leave an advisory message,

• Ringing group, code

• Group call, code

• Caller ID suppression,

• Camp-on tone, code

• Open door, code

• Release door opener, code

• Control relays, code

• Do not disturb, code

• Ringer cutoff, code

• Dial using speed dial, code

• Associated service, code

Prerequisite: Your phone supports tone dialing (DTMF)
or you can switch your phone to tone dialing. The phone
is not connected to the system.

*

code *69/#69 Æ page 69

code

86/#86 Æ page 60

*

1/#1 Æ page 28

*

81/#81 Æ page 79

*

85/#85 Æ page 79

*

87/#87 Æ page 48

*

61 Æ page 36

*

*

*

98/#98 Æ page 59

*

89/#89 Æ page 37

*

90/#90 Æ page 77

97/#97 Æ page 59

7 Æ page 43

*

83 Æ page 72

*

j Establish a connection to the system. Enter the station

number (contact your service personnel).

j Wait for the continuous tone (if necessary, switch

phone to tone dialing) and enter the internal number as­signed to you and the corresponding PIN.

( Enter the code (only required if programmed in the sys-

tem).

73

More functions/services

Step by Step

j Wait for the dial tone and enter the code for example,

97 for Do not disturb on. If necessary, make further

*

entries; refer also to the user guide for dial pulse/DTMF
phones.

or

j Dial the external number.

You can only perform one function/establish one
outgoing connection at a time.
The connection is cleared as soon as the function
is successfully activated.
In the case of an external call, the connection is
cleared as soon as one of the call partners hangs
up.

Using functions in ISDN via code dial­ing (keypad dialing)

If authorized (contact your service personnel), you can
access ISDN functions in some regions using codes.

*503=Keypad dialing?

74

N Press the key shown.

Confirm.

j Enter the desired trunk number (contact your service

personnel).

j Entering a code for required ISDN function (contact your

service personnel).

Contact your network provider to find out which
ISDN functions can be code-operated in your
country.

Siemens Enterprise Communications
GmbH & Co. KG shall not be liable for damages/
costs which may be incurred by fraudulent activ­ities or remote operation (such as toll fraud).

Step by Step

*42=Tel. data service?

0 ... 9 Enter data.

More functions/services

Controlling connected computers or programs running on them/telephone data services

If this function has been configured (contact your ser­vice personnel), you can control connected computers
or programs running on them, such as hotel services or
information systems, from your telephone.

Prerequisite: You have set up a connection.

N Press the key shown.

Confirm.

For entering data, you are guided by the connected
computer. However, depending on configuration (con­tact your service personnel), you must activate your en­tries in one of the following ways:

Inputs in en-bloc mode:

Entry complete?

( Complete entry.

or

Confirm.

or Inputs in online mode:

The connected computer processes your entries direct­ly.

( Enter the code.

0 ... 9 Enter data.

75

More functions/services

Step by Step

Communicating with PC applications over a CSTA interface

If configured (contact your service personnel), you can
use your phone to communicate with PC applications
(CSTA = Computer Supported Telecommunications
Applications). You send information to the application
and receive information from the application,
for example, via your phone display.

)494 Enter the code.

j Enter the three-digit ID for the application you wish to

control.

+-0 ... 9e Use the relevant keys to communicate with the applica-

^ \ Lift the handset and replace it again.

tion.

Ending communication with the application

Select and confirm the relevant CSTA message.

or

76

Step by Step

More functions/services

Controlling relays (only for HiPath 3000)

If this function has been configured (contact your ser­vice personnel), you can use up to four relays to enable/
disable different devices (such as a door opener).
Depending on how you program the relays, you can ac­tivate and deactivate them manually them or configure
them to activate and deactivate automatically (after tim­eout).

Special features must be taken into consider­ation if your telephone operates with
HiPath 5000 (system networking via PC
network)Æ page 88!

*90=Control Relay On?

#90=Control Relay Off?

1 ... 4 Enter the relay.

Select and confirm the option shown,

or

select and confirm the option shown.

Sensors (HiPath 33x0/35x0 only)

If configured (contact your service personnel), sensors
are able to recognize signals, call your phone, and dis­play an appropriate message on the screen.

77

More functions/services

Step by Step

)59 Enter the code.

Radio paging (not for U.S.)

If radio paging equipment (PSE) is connected to your
system (contact your service personnel), you can locate
people via their pocket receivers.

Pocket receivers signal a call request to the person you
want to page. This person can then answer the page at
the nearest phone.

Paging persons

To ensure that you can be found, you must have en­abled a ringing group Æ page 81, call forwarding
Æ page 28 or call forwarding-no answer (service techni­cian) to the internal station number of your PSE.
A call request is signaled automatically.

Answering the page from the nearest telephone

^ Lift the handset.

j Enter own station number.

78

Step by Step

Using team functions

Using team functions

If configured (consult your service personnel), your tele­phone is part of a team. The team consists of internal
phones that are able to use certain functions.

Activating/deactivating a group call

Special features must be taken into consider­ation if your telephone operates with
HiPath 5000 (system networking via PC
network)Æ page 84!

If configured (consult your service personnel), you be­long to one or more groups of stations, which can be
reached via hunt group or group call station numbers.
Incoming calls are signaled one after the other (= hunt
group) or simultaneously (= group call) on all phones in
the group, until a group member answers the call.

Each station in the group can still be reached via their
personal station number.

You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group

Leave group?

Join group?

Leave group?

Join group?

301 X Group name

$ Open the idle menu Æ page 16.

Select and confirm the option shown,

or

select and confirm the option shown.

You belong to multiple groups

$ Open the idle menu Æ page 16.

Select and confirm the option shown,

or

select and confirm the option shown.

If an "X" appears between group/trunk number or
(such as 301) and group name, the audible tone is active
for this group or trunk.

79

Using team functions

Step by Step

301 Group name

or

No "X" means that the call is deactivated.

Next?

Leave group?

Join group?

#=Out of hunt group?

*=In hunt group?

Confirm. The next group/trunk number is displayed with
a group name.

or

Select and confirm the option shown.
The audible tone for the group/trunk displayed is deacti­vated.

or

Select and confirm the option shown.
The audible tone for the group/trunk displayed is activat­ed.

or

Select and confirm the option shown.
The audible tone for all groups and trunks is deactivat­ed.

or

Select and confirm the option shown.
The audible tone for all groups and trunks is activated.

If you have activated the audible tone for another
group/trunk or deactivated the audible trunk for all
groups/trunks you belong to, you will hear a special
dial tone when you lift the handset.

80

Step by Step

Pickup - group?

Using team functions

Accepting a call for another member of your team

You can use your own telephone to accept calls for oth­er telephones in your team, even while engaged in an
ongoing call. To do this, contact your service personnel
to find out if a pickup group has been configured.

Prerequisite: Your telephone rings briefly. "Call for:" ap­pears on the upper display line with the station number
or name of the originator; the station number or name
of the caller appears on the lower line.

Confirm.

Ringing group

You can have calls for your telephone signaled audibly at
up to five other internal phones. The phone that an­swers the call first receives the call.

Special features must be taken into consider­ation if your telephone operates with
HiPath 5000 (system networking via PC
network)Æ page 87!

*81=Ringing group on?

Ringing group off?

Saving, displaying, and deleting telephones for the
ringing group

N Press the key shown.

Select and confirm the option shown.

Follow the display prompts (enter the internal station
number).

If your phone belongs to a ringing group, your
display will show the station number or the name
of the originator on the upper line and that of the
caller on the lower line.

Removing all telephones in a call ringing group

Select and confirm the option shown.

81

Using team functions

Step by Step

UCD?

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may
belong to a group of stations (agents) to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.

Logging on and off at the beginning and end of your
shift

N Press the key shown.

Select and confirm the option shown.

*401=Log on?

#401=Log off?

N Press the key shown.

UCD? f

#402=Not available?

*402=Available?

Confirm,

or

Select and confirm the option shown.

j To log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift

Select and confirm the option shown.

Confirm.

or

Select and confirm the option shown.

82

Step by Step

UCD?

Using team functions

Requesting and activating a work time

You can request/activate work time to ensure you have
enough time to wrap up the last call. Your phone is ex­cluded from call distribution for a set period or until you
log back on.

N Press the key shown.

Select and confirm the option shown.

*403=Work on?

#403=Work off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

Confirm.

or

Select and confirm the option shown.

Turning the night service on and off for UCD

N Press the key shown.

Select and confirm the option shown.

Confirm.

or

Select and confirm the option shown.

Display the number of waiting calls

N Press the key shown.

Select and confirm the option shown.

Confirm.

83

Special functions in the LAN (PC network)

Step by Step

Special functions in the LAN
(PC network)

If your telephone is operating in a HiPath 5000 environ­ment, multiple HiPath 2000/HiPath 3000 systems are
interconnected via a LAN (Local Area Network, such as
a proprietary PC network). You are conducting a call via
the LAN (PC network).
In this instance, you must note certain particularities for
some functions. These are described in this section.

Leaving hunt group/group call

Prerequisite: You are part of a hunt group/group call

Æ page 79 in another HiPath 2000/HiPath 3000:

$ Open the idle menu Æ page 16.

DISA intern?

Select and confirm the option shown.

HiPath OpenOffice ME cannot be integrated into
a HiPath 5000 environment.

Leave group?

Join group?

84

j Enter the (DISA) station number of the other

HiPath 2000/HiPath 3000.

i or ( Confirm your entry.

j Enter the (DISA) station number of your phone.

i or ( Confirm your entry.

Select and confirm the option shown,

or

select and confirm the option shown.

You belong to multiple groups of another
HiPath 2000/HiPath 3000

j Enter group number for "directed joining/leaving".

Step by Step

DISA intern?

Forwarding on?

Special functions in the LAN (PC network)

Setting up "follow me" call forwarding

You can activate/deactivate call forwarding Æ page 28
for your phone from other phones in the HiPath 5000
environment.

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

j (DISA) station number of the HiPath 2000/HiPath 3000.

i or ( Confirm your entry.

j Enter the (DISA) station number of your phone.

i or ( Confirm your entry.

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

Confirm,

or

select and confirm the option shown,

or

select and confirm the option shown.

j Enter the destination phone number.

Confirm.

Deactivating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

85

Special functions in the LAN (PC network)

Step by Step

Using night answer

If authorized (contact your service personnel), you can
set telephones in other HiPath 2000/HiPath 3000 com­munications platforms as the night answer Æ page 56.

$ Open the idle menu Æ page 16.

DISA intern?

i or ( Confirm your entry.

i or ( Confirm your entry.

Night answer on?

Save?

Select and confirm the option shown.

j Enter the (DISA) station number of the other

HiPath 2000/HiPath 3000.

j Enter the (DISA) station number of your phone.

Activating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

j Enter the destination number (= temporary night an-

swer service).

Confirm.

Night answer off?

86

Deactivating

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

Step by Step

*81=Ringing group on?

Special functions in the LAN (PC network)

Ringing group

You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 2000/HiPath 3000 communications platforms
Æ page 81.

Saving, displaying, and deleting telephones for the
ringing group

N Press the key shown.

Select and confirm the option shown.

Add to ringing group?

Add another station?

Display/remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

Select and confirm the option shown,

or

select and confirm the option shown.

or

Select and confirm, then follow the operating instruc­tions.

j Enter the phone number.

Confirm.

Confirm.

Select and confirm the option shown.

Removing all telephones in a call ringing group

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

87

Special functions in the LAN (PC network)

Step by Step

Controlling relays (only for HiPath 3000)

If this feature is configured (contact your service person­nel), you can also control relays Æ page 77 in other
HiPath 3000 communications platforms.

$ Open the idle menu Æ page 16.

DISA intern?

i or ( Confirm your entry.

i or ( Confirm your entry.

*90=Control Relay On?

#90=Control Relay Off?

Select and confirm the option shown.

j Enter the (DISA) station number of the HiPath 3000,

where you wish to control the relay.

j Enter the (DISA) station number of the phone you wish

to use to control the relay.

Confirm,

or

select and confirm the option shown.

1 ... 4 Enter the relay.

88

Step by Step

DISA intern?

Open door?

Special functions in the LAN (PC network)

Opening a door

If configured (contact your service personnel), you can
also activate the door opener Æ page 36 in other
HiPath 2000/HiPath 3000 communications platforms.

$ Open the idle menu Æ page 16.

Select and confirm the option shown.

j Enter the (DISA) station number of the HiPath 2000/

HiPath 3000 where you wish to control the door open­er.

i or ( Confirm your entry.

j Enter the (DISA) station number of the phone you wish

to use to control the door opener.

i or ( Confirm your entry.

Select and confirm the option shown.

j Z Dial the entrance telephone number.

89

Individual phone configuration

Step by Step

+ or - Press these keys while the phone is idle.

Display contrast?

Individual phone configuration

Adjusting display settings

Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.

Setting contrast

The display has four contrast levels that you can set ac­cording to your light conditions.

The display has four contrast levels that you can set ac­cording to your light conditions.

Select and confirm the option shown.

90

+ or - Change the display contrast. Press the key repeatedly

until the desired level is obtained.

i Save.

Step by Step

Ring volume?

Individual phone configuration

Adjusting audio settings

Optimize the audio settings on your OpenStage for your
environment and according to your personal require­ments.

Adjusting the receiving volume during a call

You are conducting a call.

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

i Save.

Adjusting the ring volume

+ or - Press one of the keys shown in idle mode Æ page 16.

Confirm.

Ring tone?

+ or - Raise or lower the volume. Keep pressing the key until

the desired volume is set.

i Save.

Adjusting the ring tone

+ or - Press one of the keys shown in idle mode Æ page 16.

Select and confirm the option shown.

+ or - To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

i Save.

91

Individual phone configuration

Step by Step

+ or - Press one of the keys shown in idle mode Æ page 16.

Speakerphone mode?

+ or - To set the room type: Keep pressing these keys until

More features? f

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele­phone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".

Select and confirm the option shown.

the setting you want appears on the screen.

i Save.

Language for system functions

N Press the key shown.

Select and confirm the option shown.

*48= Select language?

15=Spanish?

92

Select and confirm the option shown.

Select the language you wish to use (such as "Spanish")
and press the "OK" dialog key to confirm.

Step by Step

N Press the key shown.

More features? f

Testing the phone

Testing the phone

Testing the telephone functions

You can test your phone’s functionality.

Prerequisite: The phone is in idle mode.

Select and confirm the option shown.

*940=Phone test?

Select and confirm the option shown.

If everything is functioning correctly:

• all LEDs on the phone flash (only the menu key LED
is continuously lit)

• your station number is displayed

• all pixels are active on the display

• the ring tone is audible

93

Different Displays in a HiPath 40 00 Environment

Different Displays in a HiPath 4000
Environment

Depending on the system configuration, not all functions may appear on
the display exactly as shown in this document.
Depending on the system configuration, some display texts may differ
from the display texts described in this document.
Please refer to the following table for an overview of such texts:

HiPath 2000
HiPath 3000
HiPath OpenOffice ME
Display

View callbacks? Display callbacks? Æ page 33
Pickup - directed? Direct call pickup? Æ page 34
Caller list? Call log? Æ page 39
Change Speed Dial? Speed dialing? Æ page 43
Call wait.term.? Camp-on termination?

Call wait.term.on? Camp-on act.?

HiPath 4000 Display Description

Æ page 48Call wait.term.off? Camp-on deact.?

94

Step by Step

Fixing problems

Fixing problems

Responding to error messages on the screen

Invalid entry

Not authorized

Currently not possible

Invalid station number

Possible cause:

Station number is incorrect.

Possible reaction:

Enter correct station number.

Possible cause:

Locked function selected.

Possible reaction:

Apply to service personnel for authorization for relevant
function.

Possible causes:

Dialed a non-existent station number. Called phone is
unplugged.

Possible reactions:

Enter correct station number. Call this station again lat­er.

Possible cause:

Dialed your own station number.

Possible reaction:

Enter correct station number.

Contact partner in the case of prob­lems

Contact your service personnel if a fault persists for
more than five minutes, for example.

95

Fixing problems

Step by Step

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated
on your telephone (Æ page 59). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.
If the phone is locked, enter your PIN to unlock it
Æ page 63.

To correct any other problems:

First contact the relevant service personnel. If the ser­vice personnel are unable to correct the problem, they
must contact Customer Service.

Caring for your telephone

• Never allow the telephone to come into contact
with coloring, oily or aggressive agents.

• Always use a damp or antistatic cloth to clean the
telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted
neutral cleaner containing surfactants, such as a
dish detergent. Afterwards remove all traces of the
cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on
plastic parts. The use of scouring agents is also for­bidden.

96

Index

Index

Numerics

3-way navigator .......................................... 14

A

Activating door opener .............................. 36

Advisory message ..................................... 69

deleting .................................................... 69

Agents .......................................................... 82

Announcement ........................................... 44

Assigning a DID number ........................... 45

Associated dialing/dialing aid ................... 46

Associated service ..................................... 72

Audio keys ................................................... 13

Automatic camp-on

preventing and allowing ........................ 48

Automatic connection setup .................... 45

B

Busy override .............................................. 55

C

Call

accepting ................................................. 20

accepting, group ..................................... 81

answering ................................................ 20

distributing ............................................... 82

entrance phone ....................................... 36

forwarding ............................................... 28

parking ...................................................... 49

pickup, directed ...................................... 34

rejecting ................................................... 25

retrieving from park ............................... 49

transfer ..................................................... 27

transfer after announcement ............... 53

Call charge assignment ............................. 58

Call charges

for another telephone ............................ 57

for your telephone .................................. 57

Call duration ................................................ 57

Call forwarding ........................................... 28

in the event of telephone failure ......... 30

MSN in CO .............................................. 31

Call log ......................................................... 18

Call request ................................................. 18

Call signal ..................................................... 20

Call volume ............................................ 20, 91

Call waiting .................................................. 55

accepting ................................................. 47

allowing .................................................... 48

preventing ................................................ 48

Call waiting (camp-on)

tone off ..................................................... 48

Call waiting on/off ...................................... 48

Call waiting tone on/off ............................. 48

Callback ........................................................ 32

Caller ID suppression ................................ 60

Caller list, using .......................................... 39

Calling a second party ............................... 26

Calls in queue ............................................. 82

CE marking .................................................... 2

Central telephone lock .............................. 64

CFNR ............................................................ 29

Charges

for another telephone ............................ 57

for your telephone .................................. 57

Code dialing in ISDN .................................. 74

Conference .................................................. 26

Connection options .................................... 11

Connection setup

automatic ................................................. 45

Connection setup, automatic ................... 45

Consultation ................................................ 26

Control relays .............................................. 77

CSTA ............................................................ 76

D

Dialing

en-bloc ...................................................... 38

from the caller list .................................. 39

internal/external calls ............................. 23

on-hook dialing ........................................ 23

with speed dialing .................................. 43

Dialing aid

S0 bus ...................................................... 46

Dialing internal calls ................................... 23

Dialing numbers

97

Index

from the internal directory .................... 40

from the LDAP database ...................... 41

using redial .............................................. 24

Direct inward system access (DISA) ...... 73

Directory, internal ...................................... 40

DISA ............................................................. 73

Discreet calling ........................................... 45

Display

for HiPath 4000 environment ............... 94

Display angle ............................................... 90

Display contrast .......................................... 90

Distributing calls ......................................... 82

Do not disturb ............................................. 59

Door release ............................................... 37

E

Edit dial number ......................................... 38

Editing dial inputs ....................................... 38

Editing the station number ....................... 38

En-bloc dialing ............................................ 38

Entrance telephone ................................... 36

External code .............................................. 23

F

Forwarding

MSN in CO .............................................. 31

multiple subscriber number (MSN) ..... 31

Forwarding MSN in CO ............................ 31

Function keys ............................................. 13

Functions

activating/deactivating for another tele-

phone ....................................................... 72

resetting ................................................... 71

using from the outside .......................... 73

H

Handsfree answerback ............................. 35

off .............................................................. 35

on .............................................................. 35

HiPath 5000

"follow me" call forwarding ................... 85

group call ................................................. 84

hunt group ............................................... 84

night answer ........................................... 86

opening a door ........................................ 89

relays ........................................................ 88

HiPath 5000 ringing group ........................ 87

Hotline .......................................................... 45

HTML format ................................................ 3

Hunt group .................................................. 79

I

Important information ................................. 3

Incoming calls ............................................. 18

Internal directory ........................................ 40

IP telephony ................................................ 84

K

Keypad ......................................................... 15

Keypad dialing ............................................. 74

L

LAN telephony ............................................ 84

LDAP telephone database ........................ 41

Leaving an advisory message .................. 69

Location of the telephone .......................... 3

Locking all phones ..................................... 64

Locking/unlocking ...................................... 63

Loudspeaker ............................................... 21

G

General information ..................................... 8

Group call .................................................... 79

98

M

Mailbox key ........................................... 10, 13

Making calls

with the dialing aid ................................. 46

Making external calls ................................. 23

Making mobile calls ................................... 70

Making trunk calls ...................................... 23

Menu key .............................................. 10, 13

Message

Index

answering ................................................ 68

deleting/displaying ................................. 67

receiving .................................................. 68

sending .................................................... 67

Multiple subscriber number (MSN)

forwarding ............................................... 31

N

Nameplate ..................................................... 9

Night answer .............................................. 56

O

Open listening ............................................ 22

Opening a door ........................................... 36

with a code .............................................. 36

Operating instructions ................................. 2

operating instructions

HTML format ............................................ 3

ordering ...................................................... 3

PDF format ................................................ 3

Operational elements ................................ 10

Outgoing calls ............................................. 18

P

Parking a call ............................................... 49

PDF format .................................................... 3

Personal identification number ................ 65

Phone

locking another ....................................... 64

locking/unlocking centrally .................... 64

testing ...................................................... 93

using another like your own ................. 70

Phone settings ........................................... 90

Pickup (call) ........................................... 34, 81

PIN ................................................................ 65

for a telephone ....................................... 63

PIN, saving .................................................. 65

Product designation ..................................... 9

Program/Service menu ............................. 19

Programming your telephone .................. 90

Project calls ................................................. 58

Project code, account code ...................... 58

R

Radio paging equipment PSE .................. 78

Recall ............................................................ 53

Receiving volume ................................. 20, 91

Redialing a number .................................... 24

from the caller list .................................. 39

Relays ........................................................... 77

Reset services ............................................ 71

Resetting functions .................................... 71

Ring tone ..................................................... 91

Ring volume ................................................ 91

Ringer cutoff ............................................... 59

Ringing group .............................................. 81

Room monitor ............................................. 61

S

Safety precautions ....................................... 2

Second call

accepting ................................................. 47

Sensors ........................................................ 77

Serial number ................................................ 9

Setting your telephone .............................. 90

Settings ........................................................ 90

Speaker call ................................................. 44

Speakerphone distance .............................. 3

Speakerphone mode ........................... 21, 92

Special dial tone ......................................... 59

Speed-dialing

dialing ....................................................... 43

saving station speed-dialing ................. 43

suffix-dialing ............................................ 43

system ..................................................... 43

Station number

assigning .................................................. 45

correcting ................................................. 38

deactivating display ................................ 60

suppressing ............................................. 60

Station speed-dialing ................................. 43

Suffix-dialing

automatic ................................................. 43

DTMF tone dialing .................................. 52

System speed-dialing ................................ 43

System-wide cancellation ......................... 71

99

Index

T

Tel. data service ......................................... 75

Telephone

locking ...................................................... 63

locking/unlocking .................................... 63

settings .................................................... 90

Telephone database LDAP ....................... 41

Telephone functions, testing ................... 93

Telephone maintenance ........................... 96

Telephone test ........................................... 93

Temporary phone ....................................... 70

Testing the telephone ............................... 93

Text

answering ................................................ 68

receiving .................................................. 68

Text message

deleting/displaying ................................. 67

sending .................................................... 67

Three-party conference ............................. 26

Timed reminder .......................................... 66

Timed reminder, answering ..................... 67

Time-dependent hotline ............................ 45

Toggle/Connect .......................................... 26

Tone dialing ................................................. 52

Tone dialing (DTMF dialing) ...................... 52

Trace call ...................................................... 62

Transfer (call) .............................................. 27

after announcement .............................. 53

Troubleshooting ......................................... 96

Trunk flash ................................................... 54

U

UCD .............................................................. 82

Unanswered calls ...................................... 18

User support ................................................. 8

Using Ethernet switches .......................... 12

Using network ports more efficiently ..... 12

V

Variable call forwarding ............................. 28

Volume

keys .......................................................... 13

W

Work time ................................................... 83

100