The cordless digital
DECT telephone system
expandable to 6 handsets
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Comfort
Gigaset 2011
Operating instructions
Please read the safety precautions outlined in these operating instructions before putting the equipment into service
ACHTUNG! Schnittkante ggf. auf Titelseite U1 nach außen versetzen wg. Falz-Ausklappseite
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kap00.fm5
Gigaset® 2011
Your guide to this manual
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
The first telephone call
Using more than one handset
Using at more than one base station
Operating with short cuts
Putting the telephone into service
(➔ page 1).
Conducting a call (➔ page 17).
Registering new handsets at the base
station (➔ page 69).
Making internal calls (➔ page 25).
Holding internal consultation calls during an external calls and transferring
external calls to internal extensions
(➔ page 27).
Registering at a new base station
(➔ page 69).
Optimum settings for station search
(➔ page 75).
Short cut list (➔ page 83).
Quick guide to operation
II
Quick reference guide
(➔ page 98).
U2
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kap00.fm5
Overview: Gigaset 2011
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
5
8
1
6
7
1
Handset rest/charging unit
2
Paging key (calling registered handsets)
3
Trunk LED (lights up when dial-up line is seized)
4
Battery LED (lights up when charging batteries)
5
Antenna
6
Jack for power cord
7
Jack for telephone cord
9
10
11
12
13
14
15
16
234
8
Earphone
9
Display
10
Display keys
11
Menu key
12
On-hook key
13
Dialling keypad
14
Star key
15
Recall key (flash)
16
Microphone
17
On/off/protected key
18
Pound key
19
Talk key
20
Ringer loudspeaker
21
Battery compartment
(cover for removal)
22
Carrying clip
19
18
17
20
21
22
U3
III
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d
INT
z
Z
Y
>
<
OK
{
GO BACK
X
SET
COLL.CALL
ACCEPT
RNG OFF
OFF
ON
REDIAL
PAUSE
SVC
Overview: keys
Base station keys
Display keys assignments
kap00.fm5
?
or or
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Green paging key for calling all registered handsets and
for registering handsets.
Activates additional menu
Selects call number from the directory
Sets up internal connection
Redials one of the five last numbers dialled
Selects menu item or entry
Adjusts (larger or smaller)
Confirms
Exits a menu level, cancels an action
Scrolls back to the previous menu level
Deletes characters
Saves setting and exits
Starts internal collective call
Accepts queued external call
Deactivates ringer for incoming call
Deactivates feature
Activates feature
Redials the last call number
Inserts pause
Dialog key for using Select Services
IV
U4
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Overview: keys
1 - @, : and#
kap00.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
u xMenu-dependent keys (display keys)
Menu key
.
Dialling keys for call numbers and input keys for procedures and entering characters ("s" = blank,
"." = full stop, "-" = hyphen, "a}A" = change from lowercase to upper-case) in the telephone directory
Recall key (flash) for transmitting a signal to the public tel-
R
ephone network or to telephone systems
Key for activating/deactivating the handset or for switch-
h
ing on the protect feature
Talk key for setting up external connections
c
On-hook key for clearing down connections, switching to
a
the basic menu or, if necessary, cancelling a function
(panic function)
V
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Symbol
Explanation
kap00.fm5
Overview: display symbols
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Operating actions and statuses are graphically displayed
on the Gigaset 2000C handset.
Incoming call
Set the ringer volume
Ringer is deactivated
Set the ringer tone
Set the ringer melody
VI
T
V
_
vw
×Ø
Set the handset volume
The signal tone is activated/deactivated
Range warning symbol
Battery charging status
Input cursor
Automatic backlight on/off
Handset lock on/off
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kap01.fm5
Safety precautions
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Only use approved nickel-cadmium (NiCd) batteries or nickelmetalhydride batteries (NiMH)!
(➔ page 86).
Never use other batteries or ordinary (non-rechargeable) batteries.These can short circuit or
destroy the battery unit (dangerous). The following labels are found on the battery compartments of the handset and charging unit:
_
+
● Avoid contact with water and fire.
● Do not dispose of old, defective batteries with ordi-
nary household refuse.
● During charging, batteries heat up. This is normal and
is not dangerous.
● Do not use non-Siemens charging units. This could
damage the batteries.
● Only use the plug-in power unit supplied (number
C39280-Z4-C67).
● If possible, do not cross the base station plugs. Oth-
erwise the voltage applied to the charging contacts
may surge during storms, for example.
● Do not operate the handset in environments where
there is danger of explosion.
Only use rechargeable batteries with the poles aligned
as shown.
Type as indicated in these
installation instructions.
Research has shown that in certain cases, medical equipment can be affected by activated
cordless telephones (DECT). A distance of at
least one metre should therefore be maintained
between the telephone and the medical equipment. When using cordless telephones in the
vicinity of medical equipment, the regulations of
the relevant institution must be observed.
VII
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Approval and conformity
kap01.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Your Gigaset 2010 has been certified by the "British Approvals Board for Telecommunications", the British office
for telecommunications certification. It has been approved according to EU guideline 91/263/EWG (CTR6,
CTR10) for telecommunications terminals. Anyone is permitted to connect this telephone to a telephone socket
and use it at the Public Telecommunications Network in
the UK. This telephone fulfils the requirements of the following EU guidelines:
CE Compliant to
89/336/EEC
73/23/EEC
(EMC Directive) and
(Low Voltage Directive)
The CE marking confirms that the telephone is in compliance with the above-mentioned guidelines (CE 0188 X).
VIII
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giga2011.IVZ
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Contents
Overview: keys ............................................................................................................................... V
Index ............................................................................................................................................ 99
XI
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kap02.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Step by step guide to putting into service
Step by step guide to putting into service
The Gigaset 2011 base station must be connected before you can put the handset into service.
Please follow the step-by-step instructions for putting the
handset into service.
Step 1: Observe the safety precautions
Please read the safety precautions outlined in
these operating instructions before putting the
equipment into service.
Step 2: Check the contents of the package
The default package contains:
● a Gigaset 2011 base station (see label with CE symbol
on the underside of the base station),
● enhanced Gigaset 2000C handset (see imprint on the
rear of the handset),
● a telephone cord with Mini-Western plug,
● a power cord with Mini-Western plug and BT plug
C39280-Z4-C67,
● a cover for the handset’s battery compartment,
● a carrying clip for the handset,
● two batteries,
● operating instructions.
1
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kap02.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Step by step guide to putting into service
Step 3: Connect the base station
Power cord
Telephone cord
Underside of base
station housing
Telephone cord
Power cord
2
Insert the Mini-Western plug on your telephone cord into
the base station. The jack on the underside of the base
station is identified by the following symbol:
Insert the plug on your telephone cord into the telephone
socket.
Insert the Mini-Western plug on your power cord into the
base station. The jack on the underside of the base station
is identified by the following symbol:
Insert the power cord on your power supply unit into a
mains socket (220/230 V).
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kap02.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Step by step guide to putting into service
Step 4: Insert the batteries into the handset
The handset is powered by two batteries.
Battery compartment cover
Battery compartment with batteries
Hold the handset with the keypad facing downwards.
Insert the batteries into the battery compartment.
Make sure that the +/– battery poles are aligned
correctly. The +/– marks on the label in the battery compartment must be aligned with the +/–
marks on the batteries.
The handset will not work and may even be
damaged if the batteries are incorrectly inserted.
Slide the cover of the battery compartment downwards
into the grooves on the handset and close the compartment. For more information on charging/operating times
and battery use, see ➔ page 86.
Step 5: Charge the batteries
To charge the batteries place the handset in the rest on
the base station. The charging contacts on the base of the
handset must touch the contacts in the base station. It
does not matter whether the keypad is facing up or down.
If you have correctly inserted the handset, the LED below
the battery symbol on the base station will light up.
You must charge the batteries before you can
make any telephone calls or define settings. We
recommend that the batteries be charged for 16
hours without interruption, e.g. overnight, for
the initial start-up.
For more information on the use of batteries
(➔ page 86).
3
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REDIAL
SET
kap02.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Step by step guide to putting into service
Step 6: Check the signalling method
Telecom telephone lines can operate with the following
signalling methods:
● Dial pulsing (DP)
● Dual-tone multifrequency signalling (DTMF)
Your Gigaset 2011 is set to DTMF signalling by default.
Checking your own telephone’s signalling method
Press the Talk key. You will hear the dial tone (on-hook sig-
c
nal).
Press any digit, e.g. 2. If you can still hear the dial tone
o
(on-hook signal), you must set the signalling method to
dial pulsing (DP).
Setting dial pulsing
Press the menu key on the keypad.
.
Press the left display key until Service is displayed.
Press the right display key for OK to confirm your selection.
Initiate the procedure.
Enter the four-digit base code; (factory default: "0000")
o
(➔ page 43).
Set dial pulsing (DP).
u
@33
#1
x
The settings "DTMF/Flash" or "DP" are only
needed to operate your Gigaset 2011 at the
mainstation telephone.
The other signalling method settings are intended for operating Gigaset 2011 in telephone sys-tems (➔ page 47).
Gigaset 2011 is ready for operation.
4
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Z
Z
OK
{
Settings
kap03a.fm5
Menu-driven operation
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Menu-driven operation
Press the . key to activate the local menu of the enhanced Gigaset 2000C handset (off-line).
Menu structure
Handset Lock
Short Cut
Baby Alarm
Y
WEITER
Z
{
OK
The first menu level appears
when the menu has been activated with .. Three lines of available menu items are shown in the
display.
The first menu item is highlighted. This menu item is selected.
.
Use to scroll down to the next menu item. The broken line indicates the end of the menu. If this line is selected, you can return to the start of the menu by pressing
.
Press to confirm the selected menu item. Press
to jump back from a sub-menu to the original menu item
selected. Press . to quit the menu from the top level.
The off-line display appears.
For an overview of the main menu and sub-menus,
➔ page 9.
The menu structure is hierarchical.
Settings
Service
-----------------
Y
Z
WEITER
{
OK
If you select in the
main menu, for example, you
will access a sub-menu with
settings options.
Handset Volume
Ringer Options
Register
Y
Z
WEITER
{
OK
5
5
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{
{
OK
GO BACK
W
kap03a.fm5
Menu-driven operation
Moving to higher menu levels and exiting a menu
When your are in the top menu level, you can exit the
menu by pressing .. If you are at a lower menu level,
you can move up one level by pressing without saving any settings made. When you reach the end of a menu
(indicated by a broken line) the and keys merge
and become the ,key. Press this key to exit the
menu level. When you return to the higher menu, the activating menu is displayed in reverse video in the first
place on the display.
Use the on-hook key a to exit all functions
without saving changes and return to the off-line
display (panic function).
Activating the additional menu
An additional menu is available in some menus (e.g. redial
menu). This can be activated by pressing .
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
6
6
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Z
OK
Settings
Z
OK
Handset Settings
Z
OK
Beeps
Z
OK
Confirm Beep
{
ON
OFFOKOFF
ON
ON
OFFOKOFF
ON
{
W
kap03a.fm5
Displays in the operating instructions
.
x
x
x
x
x
x
x
u
u
u
u
/
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Menu-driven operation
The selection of a function in one of the menus or submenus is depicted using symbols. The following inputs,
for example, must be made to deactivate the confirmation
beep:
Press the menu key.
Scroll to and confirm.
Scroll to and confirm.
Scroll to and confirm.
Scroll to and confirm.
Exit menu without saving changes.
Press / to deactivate/activate the key confirma-
tion beep.
Abbreviated presentation
When describing procedures in these operating instructions, the route to the "target menu item" is abbreviated.
.
u
t
u
d
Settings
/
x
W
t
x
u
t
Handset Settings
Press / to deactivate/activate the confirmation
beep.
Exit menu without saving changes.
Abbreviated presentation when activating the menu
with a display key
If you want to activate New Entry, for example, in the directory menu using the display key, the presentation is as follows:
New Entry
t
Beeps
Confirm Beep
t
7
7
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,
x
Z
OK
(Example: handset volume
>
<
OK
{
kap03a.fm5
Menu-driven operation
On-line menu
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Once you have seized a line(c key), an on-line menu is
displayed when you press .. You can select the following menu items:
Menu
Select Services
Directory
Internal Call
Short Cut
Switch to Tone
Handset Volume
Service
Display keys assignment is controlled by the base station
in on-line mode. Dual key assignment is deactivated during a call.
Example of menu operation during a telephone call
You can set the handset volume to one of three levels via
the on-line menu during a call:
Level 1 ... level 3 =handset volume low ... high
.
8
8
t
Handset Volume
u or x
x
x
Factory default: level 1 (normal/low).
(tmeans: scroll with
The following is displayed:
:
Handset Vol. 2
<
>
{
OK
Set the handset volume and
confirm.
or
Exit the menu without saving changes.
confirm with
is set at level 2)
)
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OK
W
d
Main menu
W
W
W
Principal menus
kap03a.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Menu-driven operation
If an arrow in the diagram points directly to a menu or a
function with a name, you can select this item by
● pressing or
● automatically by entering a character
Menus or functions that contains the characterW in the
header can be reached by pressing .
Press .
to select.
Press
to activate the
directory.
Press
to activate the
redial list.
Handset Lock
Short Cut
Baby Alarm
Select Base
Settings
Service
Directory menu
Dial Number
New Entry
Edit Entry
Delete Entry
Display Entry
Copy Entry
Delete Directory
Copy Directory
Available Memory
Redial menu
Dial Number
Copy Number
Edit Number
Delete Number
Display Number
Menu: Handset Lock
Short Cut menu
S➔ page 57
Menu: Select Base
Menu: Settings
S➔ page 30
S➔ page 35
S➔ page 67
S➔ page 77
S➔ page 76
S➔ page 52
9
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Menu-driven operation
Settings
S➔ page 52
Settings
Handset Volume
Ringer Options
Register
Base Settings
HandsetSettings
Ringer Options
Ringer Volume
Ringer Tone
Base 1
Base 2
Base 3
Base 4
Base 5
Base 6
Register
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
S➔ page 53
S➔ page 69
Base Settings
Office
Warehouse
Apartment
Handset Settings
Beeps
✓Auto Backlight
✓Auto Talk
✓Select Services
Change PIN
Language
BabyAlarmLevel
Initialization
S➔ page 76
(registered bases only)
✓Key Beeps
✓Batt. Low Beep
S➔ page 54
S➔ page 54
S➔ page 59
S➔ page 44
S➔ page 58
S➔ page 45
Range Warning
✓Confirm Beep
✓Error Beep
In Range Beep
✓German
English
French
Italian
Spanish
Portuguese
Dutch
Beeps
Language
S➔ page 55
S➔ page 58
10
10
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kap04.fm5
Operating modes
On/off/protected mode
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Operating modes
You can switch your handset
● to protected mode,
● off,
● and on (again).
When the handset is in protected mode, it is protected
against inadvertent use. The handset switches on automatically to receive incoming calls. If you want to make an
outgoing call, you will have to switch the handset on first.
When the handset is switched off, incoming calls are not
signalled. If you want to make an outgoing call, you will
have to switch the handset on first.
Protected mode is useful, for example, if you
carry your handset is your pocket.
To preserve the batteries, we recommend that
you switch off the handset if you move outside
the base station radio range.
If your handset was switched on and outside
the radio range for an extended period of time,
you can speed up the process of "finding" the
base station again by switching it off for a moment and then on again.
Switching the handset to protected mode
Press the handset button briefly. You will hear a positive
h
confirmation beep. If the handset is in protected mode,
the following message appears on the display:
:
Keypad
locked
11
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Operating modes
Switching on the handset
kap04.fm5
h
h
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
When the handset is in protected mode:
Press the handset button briefly. You will hear the positive confirmation beep. The following message appears
on the display when the handset is switched on:
:
Base 1
Handset vol.
d
When the handset is switched off:
Press the handset button briefly. You will hear the positive
confirmation beep. The symbol\ flashes on the display.
Wait until the symbol stops flashing. The handset is activated.
or
Replace the handset in the base station charging unit.
The symbol \is displayed. The handset is activated.
INT z
Switching off the handset
Press the handset button until the display goes out com-
h
pletely. You will hear the positive confirmation beep.
12
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u
,
x
Z
OK
REDIAL
SET
REDIAL
SET
kap04.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Signalling method
Telecom telephone lines can operate with the following
signalling methods:
● Dial pulsing (DP)
● Dual-tone multifrequency signalling (DTMF)
Your Gigaset 2011 is set to DTMF signalling by default.
If your telephone line is connected to a digital
switch, you can use both dial pulsing and DTMF
signalling. In this case, leave the default DTMF
setting or reset it, for example, after relocating
your handset.
Checking the signalling method of your telephone line
Press the Talk key. You will hear the dial tone.
c
Press any digit, e.g. 2. If you still hear the same dial tone,
o
you must switch the signalling method to dial pulsing
(DP).
Operating modes
Setting the signalling method
t
.
ServiceInitiate the procedure.
#1
u
u
@33
@37
x
x
(tmeans: scroll with
confirm with
Initiate the base function.
Enter the four-digit base code (factory default: "0000")
o
(➔ page 43).
Set to dial pulsing.
or
Set to DTMF.
)
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Incoming calls
Incoming calls
Call number display
kap05.fm5
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
An incoming call is indicated by the ringer (bell symbol)
and appears on the display. If the network carrier supports
call number display (CLIP), the external caller’s number is
shown on your handset display. The following messages
can be displayed
● The call number is displayed
:
08972244667
RING OFF
● A name is displayed
If the external caller’s number is entered in the handset’s directory, the name associated with the number
is displayed. In this case, the number stored must be
identical to the call number (national and international
prefix included).
:
Durand, Paris
14
RING OFF
● Special case
If the external caller suppresses his/her call number
(CLIR), the following entry is displayed:
:
*xxx*
RING OFF
● Call number display is not supported
:
External call
RING OFF
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RNG OFF
Accepting calls
kap05.fm5
u
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
Incoming calls
● Internal call
The following example shows a call from mobile
unit 2.
:
Internal call 2
RING OFF
Calls can be accepted as long as the call symbol is
displayed.
You can switch off the ring tone.
When the handset is in the base station or charging
unit:
Remove the handset from the charging unit. You are connected.
Automatic call acceptance by removing the
handset from the charging unit is an adjustable
setting (➔ page 54). If you have switched this
function off, you must press the c button
when you remove the handset from the charging unit.
When the handset is not in the base station or
charging unit:
Press the Talk key on the handset. You are connected
c
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ACCEPT
INT
kap05.fm5
Incoming calls
External call-waiting during internal calls
The call waiting beep signals an external call while an internal call is in progress. Your internal connection is
cleared down if you accept the external call. The external
call is signalled on the display:
:
EXTERN INTERN
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
2
x
You accept the external call immediately.
or
Disconnect the internal call. You will hear the ring tone.
a
Accept the external call.
c
Ending a call
Replace the handset in the base station or charging unit.
The line is disconnected.
or
Clear down the connection.
a
If the handset was in protected mode, it remains in this mode after you press a.
Deactivating the microphone (mute function)
You can deactivate the microphone while an external call
is in progress. This allows you to consult other people in
the room while the external party is on hold. The external
party cannot what you are saying and will hear music.
u
Set up a connection.
The microphone is deactivated. Hold consultation with
people in the room.
Activate the microphone. You are reconnected with the
R
external party.
ACCEPT
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u
,
x
Z
OK
W
{
kap06.fm5
External outgoing calls
Calling external parties
c
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
External outgoing calls
Press the Talk key. You will hear the on-hook signal.
Enter the required call number using the dialling keypad.
o
The number you have entered is shown on the display,
e.g.:
EXTERN
0043123456
°
INT
You will hear the ring tone.
PAUSE
Suffix dialling
If you have dialled the call number of a switch,
for example, you can now suffix-dial an extension manually. You can also suffix dial a call
number from the directory or the call list.
Dialling with call number checking (en-bloc dialling)
En-bloc dialling allows you to check and correct the external call number (max. 32 digits) entered before it is dialled.
The input function is activated with call number checking
(➔ page 37).
Enter the required call number. The number you have en-
o
tered is shown on the display, e.g.:
:
0043P123456
<
>
You can correct the number entered with the input function,
Press the Talk key within 30 seconds to seize the line. The
c
call number is dialled. You will then hear the ring tone.
or
(tmeans: scroll with
Dial
u
t
The call number is dialled. You can leave the additional
menu without dialling by pressing .
_
W{
confirm with
)
17
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u
,
x
Z
OK
W
kap06.fm5
External outgoing calls
Manually inserting a pause
Pause
u
t
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
If you repeatedly get the busy signal after entering the
country code, for example, when dialling en-bloc, insert a
pause (3seconds) between the country code and the call
number:
(tmeans: scroll with
The pause "P" appears on the display.
:
confirm with
)
0043P123456
<
>
_
W{
Suppressing secret numbers for redial
Call numbers dialled are stored in a redial list. Suffix-dialled
numbers, e.g. extensions, and any secret "service numbers" that may follow are also entered in the redial list
along with the call numbers. To avoid transferring secret
numbers, activate "TempSwitchToTone", for example, after entering the extension (➔ page 23). You telephone is
then set to DTMF signalling.
Suppressing call number display at the called party
To suppress call number display at the called party’s telephone, use a T-Net services sequence. Your telephone
must be set to DTMF signalling.
Press the Talk key.
c
:31#
Enter the T-Net service sequence for call number suppression, wait until you hear the dial tone and then
enter the call number.
o
The feature must be supported by the network
provider.
No answer or line busy
Replace the handset in the base station or charging unit.
The connection is cleared down.
or
Clear down the connection.
a
18
18.7.99
u
,
x
Z
OK
REDIAL
z
Z
W
{
d
Z
Y
Z
kap06.fm5
Redial
Repeating the last number dialled
Press the Talk key.
c
x
Repeating one of the last five call numbers
u
Dial Number
x
t
Press the Redial key: the last number called is redialled.
You can call up a list of numbers for redial by pressing
ferent numbers you called, including numbers which were
dialled from the directory.
Select the desired call number.
Press the Talk key. The number is dialled.
c
or
(tmeans: scroll with
or
Quit the additional menu and the redial list by pressing
Gigaset 2011 Comfort, GBR: A30852-X1106-B307-1-
External outgoing calls
. You will be presented with a list of the last five dif-
confirm with
.
)
Dialling with the directory
u
u
2 … 9
For information on further options for editing the redial
list, see the chapter on administering redial on ➔ page 19.
You can store up to 100 call numbers with corresponding
names in your handset directory (➔ page 30). You can
search for names and dial numbers directly from the directory.
Activate directory.
:
Alpha
Bravo
Charlie
W
{
Scroll to the required entry.
or
Enter a letter
e.g. "B" – press digit key "2" twice.
The directory jumps to the first entry starting with the letter "B". If there is no such entry in the directory, the directory will stay on the current entry and you will hear the error beep.
19
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