Siemens 2000, 5000 User Manual

HiPath 2000 HiPath 3000 HiPath 5000

optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard

Operating Instructions

Before You Begin

These operating instructions describe the optiPoint 410 economy/economy plus/standard telephones on your HiPath 2000 and HiPath 3000 / 5000. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

• The function has not been configured for your telephone - address any questions to your service personnel.

• Your communications platform does not supp ort this function - contact your service personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact your service personnel.

CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery back up and power fail switchover to emergency analogue phones is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 124.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

Before You Begin

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9

optiPoint 410 economy/economy plus/standard control panel . . . . . . . . 9

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 10

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 12

SLK Functions (optiPoint 410 standard only) . . . . . . . . . . . . . . . . . . 12

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Safety Precautions for IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding in the Carrier Network and Forwarding

Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 24

Call Forwarding in the Event of a Telephone Malfunction . . . . . . . . 25

Contents

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 26

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 28

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 31

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 31

Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 31

Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 32

Making Calls – Convenience Functions . . . . . . . . .33

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 33

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering Calls from the

Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 36

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 37

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 38

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 43

Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 45

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 47

Talking to Your Colleague with Discreet Calling. . . . . . . . . . . . . . . . 48

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 48

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 49

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 51

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 52

Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 52

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contents

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 56

Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 57

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a Call after a Speaker Call (Announcement) in a Group 59

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 61

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Saving Functions, Procedures and Appointments.63

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 67

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying and Assigning Call Charges. . . . . . . . . .71

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 72

Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .74

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 77

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 78

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 79

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .81

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Displaying and Deleting Messages You Have Sent. . . . . . . . . . . . . 82

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 84

Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 85

Contents

Using Another Telephone Like your Own for an Extended Period of Time

(Mobility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 87

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 87

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 88

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 91

Controlling Connected Computers or Other Programs and

Telephone Data Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Communicating with PC Applications over a CSTA Interface . . . . . . . . 93

Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 94

Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 94

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Other Team Functions. . . . . . . . . . . . . . . . . . .96

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 99

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 100

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . .103

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 104

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . 104

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 105

MULAP Conference Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 108

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Accepting a Call for Another Team Member. . . . . . . . . . . . . . . . . . . . 109

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . 109 Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group). . . . . . . . . . . . . . . . . . . . . . . . 110

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . .111

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Contents

Special Functions in the LAN. . . . . . . . . . . . . . . . . .112

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 115

Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . 116

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Advanced Options for Telephone Operation. . . . .118

Entering text via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Different Displays HiPath 4000 Environment . . . .119

Labeling, Documentation und Accessories . . . . .121

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 125

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Overview of Functions/Codes (Alphabetical). . . .131

FCC and Industry Canada Compliance. . . . . . . . . .136

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Basic operating instructions

optiPoint 410

Full-duplex speakerphone feature - -

Illuminated display - -

Headset port -

2nd LAN interface -

Interface for add-on equipment - -

Option bays 0 0 2

[1] The name and model of your telephone are printed on the base.

economy economy plus standard

;

; ;; ;;

;

optiPoint410 economy/economy plus/standard control panel

Key field Program/Service Redial Mute or Internal Speaker

Display, 2 lines with 24 char

Handset

– fixed function keys:

Keypad

LEDs

Key field freely programmable keys

–

Speaker for open listening and ring tones

Keys for telephone settings

Keys for scrolling to functions

Key for confirming a function

Microphone for speakerphone mode (optiPoint 410 standard only)

Fixed function key: Release

Basic operating instructions

Step by Step

How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Press volume controls on the telephone.

Program/Service

Speaker

Start conference?

Display contrast?

> : Search for an option.

Press the key.

Press the illuminated key.

Press the flashing key.

: The option appears on the screen.

Press the

Press the until the option appears on the screen. Then press the

: key to confirm your selection.

< > keys,

key to confirm your selection

Please dial Return to held call?

Screen Displays

Line 1 displays prompts or acknowledgment

messages, depending on the situation.

Line 2 displays functions that you can confirm by pressing :. If the symbol ">" appears on the right, you can press

< > to access further options.

Basic operating instructions

Step by Step

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Forwarding on

> : Use < > to scroll to a function and press : to

execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Callback

Send message

> : Use < > to scroll to a function and press : to

Program/Service

#0=Reset services?

> : Use < > to scroll to a function and press : to

: Press : to confirm.

execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services" Æ Page 87.

Press the key

execute it.

rd Enter the code directly.

The Quick-Reference Operating Instructions ("Overview of Functions/Codes (Alphabetical)" Æ Page 131) contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ Page 63, you can access it directly as follows:

Press the Mute key to execute the function.

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

Æ Page 103f. To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions. In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines.

Another team function category includes the executive/secretary functions, which are configured by the service personnel. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys.

SLK Functions (optiPoint410standard only)

If an optiPoint SLK module is attached to your telephone, you can use it for SLK („Self-Labeling Key“) functions. You can find a detailed description of the possibilities in the optiPoint 420 user manual.

Using the Telephone Efficiently

• You probably have certain colleagues or external parties with whom you talk on the phone especially frequently. To dial these numbers faster and more conveniently, you can save them on keys (Saving station numbers for repertory dialing on keys Æ Page 28).

• All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback" Æ Page 26 function.

Basic operating instructions

Safety Precautions for IP Telephony

Different methods can be implemented to protect an IP environment from external attacks (denial of service attacks, viruses, etc.) and call monitoring.

There are no special procedures for operating this device. Please contact your service personnel to find out more about IP telephony security.

Making Calls – Basic Functions

Step by Step

Making Calls – Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

Your service personnel can adjust the ring cadence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

u or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with optiPoint 410 economy/economy plus.

The telephone rings. The caller appears on the screen.

Speaker

Press the key. The LED lights up. Speakerphone mode.

Step by Step

Speaker

Release

Making Calls – Basic Functions

or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

Switching to Speakerphone Mode

This function is not available with optiPoint 410 economy/economy plus.

Speaker

Precondition: You are conducting a call with the handset.

and

t Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the handset). Then release the key and continue the call.

Switching to the Handset

This function is not available with optiPoint 410 economy/economy plus.

Precondition: You are engaged in a call in speakerphone mode.

n and s Lift the handset. Continue the call.

Making Calls – Basic Functions

Step by Step

Speaker

Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the handset.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Step by Step

Making Calls – Basic Functions

Making Calls

Off-Hook Dialing

n Lift the handset.

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

o Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with

optiPoint 410 economy/economy plus).

Speaker

Release

The called party does not answer or is busy:

Press the key. The LED goes out.

Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

Ending the call

t Replace the handset.

Press the key.

Making Calls – Basic Functions

Step by Step

Redialing a Number

The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed.

Redial

Next?

Call?

> : Select and confirm.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

: Press the "OK" dialog key within two seconds to confirm

your choice.

: The next stored number is displayed. Press the "OK" di-

alog key to confirm four selection.

If this feature is configured (contact your service personnel), account codes entered are also saved Æ Page 73.

Step by Step

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ Page 34).

Speakerphone mode is not available with optiPoint 410 economy/economy plus.

Precondition: You are conducting a call. The microphone is switched on.

Mute

Mute on?

> : Select and confirm.

Mute off?

> :

Program/Service

qif or rif Enter the code for "on" or "off".

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

Press the key. The LED lights up

Making Calls – Basic Functions

Step by Step

Calling a Second Party (Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

To g g l e / C o n n e ct ?

> : Select and confirm.

Program/Service

Confirm.

o Call the second party.

Return to the first party:

: Confirm.

q d Press the key. The LED lights up. Enter the code. The

LED goes out.

Switching to the Party on Hold (Toggle)

q f Press the key. The LED lights up. Enter the code. The

LED goes out.

Combine the calling parties into a three-party conference

Conference?

> : Select and confirm.

Program/Service

Transfer?

> : Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Connecting the other parties to each other

Step by Step

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

US: Consult?

UK: Enquiry?

Tr a n s f e r ?

> : Select and confirm

Confirm.

o Enter the number of the party to which you want to

transfer the call.

s Announce the call, if necessary.

t Replace the handset.

Making Calls – Basic Functions

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Basic Functions

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 113!

Forwarding on?

> : Select and confirm.

qe Enter the code.

1=all calls?

2=external calls only?

> :

3=internal calls only?

> :

e or f or g Enter the code.

: Select and confirm.

o Enter the number of the telephone that is ringing.

US: Save?

UK: Save entry?

Forwarding off?

> : Select and confirm.

Confirm.

Deactivating call forwarding:

re Enter the code.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

If you are a call forwarding destination, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Step by Step

Using Call Forwarding No Reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.

Program/Service

More features?

> : Select and confirm.

*495=CFNR on?

> : Select and confirm.

qhmi Enter the code.

Save entry?

Program/Service

More features?

> : Select and confirm.

#495=CFNR off?

> : Select and confirm.

rhmi Enter the code.

Delete?

Press the key. The LED lights up.

o Enter the destination number.

• Enter the internal station number for internal destinations

• Enter the external code and the external station number for external destinations

: Confirm.

Deactivating Call Forwarding No Reply:

Press the key. The LED lights up.

: Confirm.

Making Calls – Basic Functions

If CFNR is enabled, the following briefly appears on the display when you replace the handset: "US: CFNR to: ...", UK: "CFNR TO: ...".

Making Calls – Basic Functions

Step by Step

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)

If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.

Trunk FWD on?

> : Select and confirm.

qjh Enter the code.

1=immediate?

2=on no answer?

> :

3= on busy?

> :

: Select and confirm the line type you wish to use.

e or f or g Enter the code.

o Enter your DID number.

o Enter the destination number (without the external

code).

Save?

Forwarding - trunk off

> : Select and confirm.

: Confirm.

Deactivating call forwarding:

rjh Enter the code.

: Confirm the displayed call forwarding type.

e or f or g Enter the activated call forwarding type.

o Enter your DID number.

Step by Step

Call Forwarding in the Event of a Telephone Malfunction

If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your telephone is not working.

Program/Service

*9411=CFSS on

> : Select and confirm.

qmhee Enter the code.

US: Save entry?

UK: Save?

Program/Service

Press the key. The LED lights up.

o Enter the station number of the destination.

: Confirm. :

Deactivating call forwarding/deleting a destination:

Press the key. The LED lights up.

Making Calls – Basic Functions

#9411=CFSS off

> : Select and confirm.

rmhee Enter the code.

Delete?

> : Select and confirm to deactivate call forwarding without

Program/Service

: Confirm to deactivate call forwarding and delete the for-

warding destination.

deleting the forwarding destination.

Changing the call forwarding destination (if forwarding is active):

Press the key. The LED lights up.

qmhee Enter the code.

US: Change?

> :

UK: Change entry?

> :

Confirm.

o Change the station number of the destination.

US: Save entry?

UK: Save?

Confirm.

Making Calls – Basic Functions

Step by Step

US: Callback

UK: Set Callback

qil Enter the code.

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or no one answers.

Confirm.

Answering a Callback

Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

n Lift the handset.

Speaker

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

View callbacks?

> : Select and confirm

ril Enter the code.

US: Next callback?

> :

UK: Display next?

> :

Delete?

Select the displayed function and press the "OK" dialog key to display additional entries.

Deleting a displayed entry:

: Press the "OK" dialog key to confirm your selection.

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

Step by Step

US: Exit?

> :

UK: End?

Program/Service

Speaker

Making Calls – Basic Functions

Ending callback display:

Select and confirm.

Press the key. The LED goes out.

Making Calls – Basic Functions

Step by Step

Saving Repertory Dialing Numbers on a Key

You can save frequently-dialed station numbers on programmable keys that are unassigned by default. External and internal station numbers, as well as functions/procedures (comprising several operating steps) can be stored on these keys Æ Page 63.

In addition, the keys can be programmed on two separate levels if you have configured a key as the "switching" key (Shift key Æ Page 63). Depending on the key assignment and programming of your HiPath system ("Extended Key Functionality"; refer to relevant service personnel), dual-level key assignment permits several assignment combinations. Corresponding displays guide you through this process Æ Page 125. If you save internal station numbers, you can choose whether to save an LED display for the key (=Save with LED) or not (=Save without LED). The LED display indicates the various states (Æ Page 65, Æ Page 108).

Program/Service

91=Prog. feature key?

> : Select and confirm.

Press the key. The LED lights up.

qme Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

If applicable

+=Next layer?

> : Make a selection and confirm to save the station num-

ber on the second level.

US: Change key?

UK: Change feature?

Repdial key?

Confirm.

: : Confirm.

o Enter the station number.

Making Calls – Basic Functions

Step by Step

If you make a mistake:

Previous?

> : Select and confirm. This deletes all digits entered.

The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED" or "Save with LED" are only available for internal station numbers.

Save with LED?

Save without LED?

> : Select and confirm to save the repdial key without LED

: Confirm.

display.

US: Exit?

UK: End?

US: Another key?

> :

UK: Program another key?

> :

US: Clear key?

> :

UK: Delete feature?

> :

Confirm.

Select and confirm.

Simply press the key to dial a stored telephone number Æ Page 29.

You can do this while a call is in progress.

For information on display messages when saving station numbers Æ Page 125.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key Æ Page 28.

Press the key on which the number is saved. If the station number is located on the second level, first press "Shift".

You can also press the repertory dial key during a call. This automatically sets up a consultation Æ Page 20.

Making Calls – Basic Functions

Step by Step

u or v Press these keys while the phone is idle.

US: Ring volume?

UK: Ringer volume?

u or v To raise or lower the volume: Keep pressing the keys

u or v Press these keys while the phone is idle.

US: Ring tone?

UK: Ringer tone?

u or v To adjust the ring tone: Keep pressing the keys until the

Telephone Settings

Adjusting the Ring Volume

Confirm.

until the desired volume is set.

: Save.

Adjusting the Ring Tone

Select and confirm.

desired tone is set.

: Save.

u or v Press one of these keys while the phone is idle.

US: Attention Ring Vol?

> :

UK: Attention Ring Volume?

> :

u or v To raise or lower the volume: Keep pressing the keys

: Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the telephone can alert you to other calls in the team even when you are engaged in another call Æ Page 109. You hear the attention ring.

Select and confirm.

until the desired volume is set.

Step by Step

Adjusting the Speakerphone to the Room Acoustics

This function is not available with optiPoint 410 economy/economy plus.

To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

u or v Press one of these keys while the phone is idle.

Speakerphone mode?

> : Select and confirm.

u or v To set the room type: Keep pressing these keys until

the setting you want appears on the screen.

: Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

u or v simultaneously Save.

Making Calls – Basic Functions

Adjusting the Display to a Comfortable Reading Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Making Calls – Basic Functions

Step by Step

Display backlight

This function is only available with optiPoint 410 standard.

When operating optiPoint 410 standard, e.g. when dialling a call number, a display backlight switches on automatically. The backlight switches off automatically a few seconds after the last action is completed.

Adjusting the display contrast

The display has four contrast levels that you can set according to your light conditions.

u or v Press one of the keys while the phone is idle.

Display contrast?

> : Select and confirm.

u or v Change the display contrast. Press the key repeatedly

until the desired level is obtained.

: Save.

Selecting the Language of Screen Prompts

Program/Service

More features?

> : Confirm.

48= Select language?

> : Confirm.

Press the key. The LED lights up.

qhl Enter the code.

15=Spanish?

> : Select the language you wish to use (such as "Spanish")

and press the "OK" dialog key to confirm.

Making Calls – Convenience Functions

Step by Step

Making Calls – Convenience Functions

Answering Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

Program/Service

59=Pickup - directed?

> : Select and confirm

qim Enter the code.

If applicable

Next?

> : Select and confirm until you see the station you want.

Accept call?

> : Confirm.

Press the key. The LED lights up.

A called station appears on the screen.

o If you know the number of the telephone that is ringing,

enter it directly.

Press the flashing key.

Release

Accepting calls in a team Æ Page 99.

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

n Lift the handset and answer the call.

Mute off?

Mute

: Press the "OK" key to confirm your selection and answer

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speakerphone mode.

Speakerphone mode is not available with optiPoint 410 economy/economy plus.

the call.

Press the key and answer the call.

If handsfree answerback is enabled (see below), you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above.

Placing a speaker call to a colleague Æ Page 47.

Enabling and Disabling Handsfree Answerback

HF answerback on?

> : Select and confirm.

HF answerback off?

> :

qmj or rmj Enter the code for "on" or "off".

Step by Step

Answer?

Release

Making Calls – Convenience Functions

Answering a Call With a Headset

This function is not available with optiPoint 410 economy.

Precondition: Your telephone rings.

: Confirm.

or If the "Headset" key has been configured Æ Page 63:

Press the key. The LED lights up.

Ending the call:

Press the key.

or If the "Headset" key has been configured Æ Page 63:

Press the key. The LED goes out.

Making Calls – Convenience Functions

Step by Step

n Lift the handset within thirty seconds. You are connect-

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Answering Calls from the Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

ed to the entrance telephone immediately.

Opening the door from your telephone during a call from the entrance telephone:

Open door?

Program/Service

61=Open door?

> : Select and confirm.

: Confirm.

Opening the door from your telephone without calling the entrance telephone:

Press the key. The LED lights up.

qje Enter the code.

o Dial the entrance telephone number.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 117!

Step by Step

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.

Activating the door opener:

Program/Service

89=Door opener on?

> : Select and confirm.

Press the key. The LED lights up

qlm Enter the code.

o Dial the entrance telephone number.

o Enter the five-digit code. Default code = "00000".

3=change password?

> :

Select the displayed function and press the "OK" dialog key to change the code.

Making Calls – Convenience Functions

1=enable with ring?

> : Select and confirm.

2=enable w/o ring?

> : You can also open the door without a doorbell ring.

Deactivating the door opener:

Program/Service

#89=Door opener off?

> : Select and confirm.

Press the key. The LED lights up.

rlm Enter the code.

Accepting a Call From an Answering Machine

You can accept a call from any answering machine if the machine is connected to your system (contact your service personnel) and you have programmed the answering machine number on a key Æ Page 63.

The LED lights up. Press the key.

Making Calls – Convenience Functions

Step by Step

o Internal: enter station number.

n Lift the handset.

Dial?

Delete number?

: Confirm.

: Select and confirm.

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request.

External: enter external code and station number.

Dialing entered/displayed numbers:

Correcting numbers entered:

The last digit entered in each case is deleted.

o Enter the required digit(s).

Canceling en-bloc sending:

End?

> : Select and confirm.

Speaker

Release

Press the key. The LED goes out.

Press the key.

A station number can only be corrected as it is being entered. Station numbers stored for number redial, for example, cannot be corrected.

Step by Step

Using a Caller List

If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list

for your telephone.

> : Select and confirm

Caller list?

rlf Enter the code.

Next?

The last call is displayed on the screen.

: To view other calls, confirm each subsequent display.

Making Calls – Convenience Functions

US: Exit?

> :

UK: End?

Program/Service

Speaker

Ending Retrieval

Select and confirm.

Press the key. The LED goes out.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

Displaying the Call Time and Additional Call Information

Precondition: You have retrieved the caller list and the

selected call is displayed.

Time/Date sent?

> : Select and confirm.

View station no.

> :

View name?

> :

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

Call?

> : Select and confirm.

The caller is automatically deleted from the caller list when a connection is finally set up.

Removing an Entry from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

Delete?

> : Confirm.

Save number?

Program/Service

qlf

Saving the Other Party’s Station Number in the Caller List (Redial)

Precondition: You are engaged in a call or have called

an external party.

: Confirm.

Press the key. The LED lights up. Enter the code.

Step by Step

Program/Service

7=Use speed-dialing?

Speed-dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-

bers Æ Page 41 or your service personnel has stored system speed-dial numbers.

Press the key. The LED lights up

: Confirm.

qk Enter the code.

o Enter a speed-dial number.

0" to *9" = station speed-dialing.

"000" to "999" = system speed-dialing (contact your service personnel).

If applicable Suffix-Dialing

o If necessary, you can suffix-dial additional digits (for ex-

ample, the user’s extension) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Making Calls – Convenience Functions

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num-

0 through *9 Æ Page 41.

bers:

Program/Service

92=Change Speed-dial?

> : Select and confirm

Press the key. The LED lights up.

qmf Enter the code.

o Enter the speed-dial number you wish to use (

9). If the speed-dial number is already in use, the pro-

grammed station number appears on the screen.

US: Change?

UK: Change entry?

Confirm.

o First enter the external code and then the external sta-

tion number.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

0 to

Making Calls – Convenience Functions

Step by Step

US: Save?

UK: Save entry?

Confirm.

or If you make a mistake:

Previous?

> : Select and confirm. This deletes all entered digits.

US: Next?

UK: Next entry?

: :

Confirm.

US: Change?

> :

UK: Change entry?

> :

Select and confirm.

Delete?

> : Select and confirm.

US: Exit

> :

UK: End

Select and confirm.

Step by Step

Making Calls – Convenience Functions

Dialing a Number From the Internal Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system.

Precondition: Names have been assigned to the station numbers stored in the system.

n Lift the handset.

Speaker

US: Directory?

UK: Phonebook?

qih Enter the code.

If applicable If several directories have been configured:

1=internal?

: Confirm.

u or v Scroll to next or previous entry.

Scroll Next?

> :

Scroll Previous?

> :

o Enter the name you want to find, or just the first few

Press the key. The LED lights up.

Confirm.

The first entry is displayed on the screen.

letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the following letters by using the same method.

If no entry exists for the entered letters, you will hear three short beeps.

Making Calls – Convenience Functions

Step by Step

To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory. The "

" key has no function here.

If applicable

Delete Character?

> : Select and confirm each letter to be deleted. The last

If applicable

Delete Line?

> : Select and confirm. All entered letters are deleted, and

Call?

> : Select and confirm.

letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

Step by Step

Dialing from the Telephone Database (LDAP)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Precondition: The LDAP search feature has been configured in the system.

n Lift the handset.

Speaker

US: Directory?

UK: Phonebook?

qih Enter the code.

If applicable If several directories have been configured:

2=LDAP?

> : Select and confirm.

Press the key. The LED lights up.

Confirm.

Making Calls – Convenience Functions

o Enter the name you wish to search for using the keypad

(max. 16 characters). You can enter an incomplete name, e.g. "mei" for "Meier".

If applicable If configured (ask your service personnel), you can also

search for surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".

If applicable

Delete Character?

> : Select and confirm. The letter entered last is deleted.

In large databases, the results of the search may be incomplete if too few characters are entered Æ Page 46.

Search?

: Confirm.

The name is searched for. This may take a few seconds.

Making Calls – Convenience Functions

Step by Step

The result is displayed:

If only one name is found, it is displayed.

Call?

: Confirm.

If several names are found (max. 50), the first name is displayed.

u or v Scroll to the next or the previous entry.

Scroll Next?

> :

Scroll Previous?

> :

Call?

: Select and confirm.

If no name is found:

If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.

Change search string?

> : Select and confirm.

For further procedure, see above.

If too many names are found:

If more than the maximum of 50 names are found corresponding to your query, only an incomplete list of results can be displayed.

You can view these results, select any of the names, or change the search string (e.g. narrow the search by entering more characters).

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Show results?

> : Confirm, to view the incomplete list.

For further procedure, see above.

or Narrow the search down.

Change search string?

> : Select and confirm, in order to change the search string.

For further procedure, see above

Step by Step

US: View messages?

UK: Display Messages?

US: Message sent?

> :

UK: Text?

> :

US: Call voice mail?

> :

UK: Call Voice Mail?

Program/Service

: :

Making Calls – Convenience Functions

Using Mailboxes

If you have programmed the "Mailbox" key Æ Page 63, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.

Confirm.

Select and confirm.

Follow the user prompts.

T alking to Y our Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.

Press the key. The LED lights up.

80=Speaker call?

> : Select and confirm

qld Enter the code.

o Enter the station number.

Responding to a speaker call Æ Page 34.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

qmhi Enter the code.

o Enter your internal station number

Talking to Your Colleague with Discreet Calling

If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).

Your service personnel can protect your telephone against discreet calling.

Automatic Connection Setup (Hotline)

If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination.

n Lift the handset.

Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Step by Step

Reserve Trunk

If this feature is configured (contact your service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Reserve trunk?

: Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

Program/Service

41=Temporary MSN?

> : Select and confirm

qhe Enter the code.

Press the key. The LED lights up.

Making Calls – Convenience Functions

o Enter the DID number you wish to use. o Dial the external number.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

Associated Dialing/Dialing Aid

If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S

On the PC, select a destination and start dialing.

n The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

n Lift the handset.

Dialing aid from your telephone for another telephone:

Program/Service

67=Associated dial?

> : Select and confirm.

Press the key. The LED lights up.

qjk Enter the code.

o Enter the internal station number ("Dial for:"). o Enter the number you wish to dial.

bus:

Step by Step

Making Calls – Convenience Functions

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ Page 52.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings. n Answer the second call. Lift the handset.

Placing the first call on hold and answering the second call:

Call waiting?

> : Select and confirm.

Program/Service

Press the key. The LED lights up. Enter the code.

qii

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Quit and return?

Program/Service

: Confirm.

qd Press the key. The LED lights up. Enter the code.

t n Replace the handset. "Recall: ..." appears on the screen.

Lift the handset.

Making Calls – Convenience Functions

Step by Step

Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call Æ Page 51 from being signaled by automatic camp-on during an ongoing call.

Program/Service

#490=Call wait.trm.off?

> : Select and confirm

490=Call wait.term.on?

> :

Press the key. The LED lights up

and

rhmd or qhmd Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Waiting tone off?

> : Select and confirm.

Waiting tone on?

> :

qlk or rlk Enter code for "tone off" or "tone on".

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

Step by Step

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

Program/Service

56=Park a call?

> : Select and confirm.

qij Enter the code.

d ... m Enter the number of the park slot (0 - 9) and make a note

Program/Service

Retrieve call?

> : Select and confirm

rij Enter the code.

d ... m Enter the park slot number you noted earlier.

Press the key. The LED lights up.

of it. If the park slot number you entered is not displayed, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The

telephone is idle.

Press the key. The LED lights up.

If the park slot number you enter is not in use, you cannot retrieve the call.

Making Calls – Convenience Functions

If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key Æ Page 63, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

Held on line: 801

If applicable

t or Replace the handset or press the key.

> : Select and confirm.

Release

Program/Service

63=Retrieve line?

qjg Enter the code.

A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.

Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The

telephone is idle.

Press the key. The LED lights up.

If the "Line retrieved" key Æ Page 63 has been configured, press the key.

o Enter the line number you noted earlier.

If a "Trunk key" was assigned to this line Æ Page 63: LED flashes slowly. Press the key.

Step by Step

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

o Call the first party.

Start conference?

> : Select and confirm.

o Call the second station. Announce the conference.

Conference?

> : Select and confirm.

Program/Service

Return to held call?

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

A tone sounds every 30 seconds to indicate that a conference is in progress. Contact your service personnel for instructions on how to turn it off.

If the second party does not answer:

: Confirm.

q d Enter the code.

Making Calls – Convenience Functions

Adding Up to Five Parties to the Conference (Initiator Only)

Add party?

: Confirm.

o Call the new party. Announce the conference.

Conference?

> : Select and confirm.

Program/Service

View conf parties?

> : Select and confirm.

Next?

Exit list?

> : To exit the list: Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Checking Which Parties Are in the Conference (Initiator Only)

The first station appears on the screen.

: To display other stations, confirm each subsequent dis-

play.

Making Calls – Convenience Functions

Step by Step

Removing Parties From the Conference (Initiator Only)

View conf parties?

> : Select and confirm.

Next?

Remove party?

> : Select and confirm.

US: Leave conference?

> :

UK: Withdraw?

> :

The first station appears on the screen.

: Confirm as often as required until the desired station

appears.

Leaving a Conference

Select and confirm.

t Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a Conference (Initiator Only)

End conference?

> : Select and confirm.

Program/Service

rg Press the key. The LED lights up. Enter the code. The

LED goes out.

t Replace the handset, if this feature is configured (con-

tact your service personnel).

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Drop last conf. party?

> : Select and confirm.

Program/Service

qhme

Press the key. The LED lights up. Enter the code. The LED goes out.

Step by Step

Activating Tone Dialing/DTMFSuffix-Dialing

You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.

Program/Service

53=DTMF dialing?

> : Select and confirm

qig Enter the code.

Press the key. The LED lights up.

Making Calls – Convenience Functions

o You can use the keys "0" through "9", "

mit DTMF signals.

Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

", and "#" to trans-

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Making Calls – Convenience Functions

Step by Step

Recording Calls

If configured (ask your administrator), you can record calls.

Precondition: You are conducting a call, the "Recording" key is configured Æ Page 63.

Press the illuminated "Recording" key. The LED lights up.

An announcement notifies you and the person you are speaking with that recording has begun. A beep will also sound every 15 seconds until recording has concluded.

While a call is being recorded, a third party cannot be added to the call.

Ending Recording

Press the illuminated "Recording" key. The LED goes out.

Playback

The steps required for playing back a recording depend on the voice memory system (see the corresponding Operating Manual or Æ Page 47).

Step by Step

US: Consult?

UK: Enquiry?

Making Calls – Convenience Functions

Transferring a Call after a Speaker Call (Announcement) in a Group

If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ Page 47) to announce a call in progress to a group of users Æ Page 96. After a member of the group has accepted the call request, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.

Program/Service

80=Speaker call?

> : Select and confirm.

Press the key. The LED lights up.

qld Enter the code.

o Enter the group’s station number.

s Announce the call.

When a member of the group accepts the call Æ Page 34, you are connected to this party.

t Replace the handset.

Transfer?

> : Select and confirm.

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

Making Calls – Convenience Functions

Step by Step

Trunk Flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

Precondition: You have set up an external connection.

Program/Service

51=Trunk flash?

> : Select and confirm

qie Enter the code.

Press the key. The LED lights up.

o Enter the service code and/or telephone number.

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

Step by Step

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Camp-on

Override?

> : Select and confirm.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond Æ Page 51.

The called party can prevent automatic call waiting Æ Page 52.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact your service personnel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Making Calls – Convenience Functions

qjf Enter the code.

The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Making Calls – Convenience Functions

Step by Step

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 114!

Activating this function:

Night answer on?

> : Select and confirm.

qhh Enter the code.

=default?

: Press the "OK" dialog key to confirm ( standard night an-

swer service).

q Enter the code ( standard night answer service).

o Enter the destination number (= temporary night an-

swer service).

US: Save?

> :

UK: Save entry?

Night answer off?

> : Select and confirm.

Confirm.

Deactivating night answer:

rhh Enter the code.

Service personnel can also configure an "automatic night answer service". The automatic night answer service activates at specific times for your telephone depending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).

Step by Step

Saving Functions, Procedures and Appointments

You can save a frequently dialed number Æ Page 28, or frequently used functions/procedures (comprising several operating steps) on any free key on your telephone or add-on device.

You can use dual-level key assignment if you have configured a key as the "switching" key (Shift key) and "Extended Key Functionality" is active (refer to relevant service personnel). In addition to functions/procedures, you can save external or internal station numbers (without LED display) on the second level Æ Page 28. Corresponding displays guide you through this process Æ Page 125.

Assigning Functions to Keys

Program/Service

91=Prog. feature key?

> : Select and confirm.

Press the key. The LED lights up.

qme Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

US: Change key?

UK: Change feature?

Confirm.

> : Select and confirm the function, such as "Do not

disturb". All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

If applicable

US: Save incomplete

> :

UK: Store incomplete text

Select and confirm. Some functions (such as "Call forwarding") accept incomplete entries. This means you have to add more digits later on when you activate the function by pressing a key.

Saving Functions, Procedures and Appointments

Step by Step

US: Exit?

UK: End?

US: Another key?

> :

UK: Program another key?

Confirm.

Select and confirm.

Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off.

For information on display messages when saving functions Æ Page 125.

Meaning of LED Signals for Saved Functions:

Call forwarding, Call forward. no reply, Forwarding

- trunk, Forward Line, US:Night answer UK:Night

Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/ leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Recording, Door opener on/off, Control Relay (not for HiPath 2000), Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off), US: MULAP Privacy Release UK: Privacy Release:

Saved function is not active.

Saved function is active.

Callback:

You have not set a callback.

You have set a callback.

Mute (on/off):

The microphone is switched on.

The microphone is switched off.

Headset:

The headset is switched off.

The headset is switched on.

Flashing slowly - call can be taken via headset.

Caller list:

No calls saved.

Call request saved.

Step by Step

Saving Functions, Procedures and Appointments

Repdial key (internal), Direct station select:

The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered.

Mailbox:

No messages present.

Message(s) present.

Call key, General call key, Trunk key, MULAP Key, Temporary MSN:

No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call. Flashing slowly - A call on this line was placed on hold.

Tr u nk g r o up k e y :

At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:

No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destination of a forwarded call.

Fax details/answering machine:

No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:

No callers waiting.

Flashing rapidly - Callers waiting (a certain number is exceeded). Flashing slowly - Callers waiting (a certain number was reached).

Saving Functions, Procedures and Appointments

Step by Step

Data I/O Service:

No connection to an application.

Active connection to an application.

Flashing slowly - Connection to application temporarily interrupted.

The following functions are assigned to keys which have no LED:

Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, US:Lock all phones UK:Telephone Lock, Send message, US:Directory UK:Phonebook (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Account code, Show call charges, Radio paging equip, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, US:Consult internal UK:Enquiry, US:Consult UK:Enquiry, Associated dial, Associated serv., Tel. data service, Mobile Logon, Discreet Call

Saving Functions, Procedures and Appointments

Step by Step

Assigning a Procedure (Operating Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example Æ Page 50, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key. Station numbers which require additional inputs but also dial pauses can also be stored.

Program/Service

91=Prog. feature key?

> : Select and confirm.

qme Enter the code.

UK: Change feature?

US: Change key?

Procedure key?

: Confirm.

Press the key. The LED lights up.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

: Confirm.

o Enter the procedure, e.g. "*67 231 089123456".

*67= code for associated dial 231= station number of the calling party

If necessary

Redial

UK: Save entry?

US: Save?

Previous?

> : Select and confirm. This deletes all digits entered.

UK: End?

US: Exit?

089123456 = number to be dialed.

To insert pauses, press this key (a "P" is displayed).

: Confirm. :

or If you make a mistake:

: Confirm.

Saving Functions, Procedures and Appointments

Step by Step

UK: Program another key?

> :

US: Another key?

Select and confirm.

Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ Page 57.

For information on display messages when saving procedures Æ Page 125.

Step by Step

Saving Functions, Procedures and Appointments

Appointments Function

You can tell your telephone to give you a call when you want to be reminded of an appointment Æ Page 70. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment.

Saving Appointments

Program/Service

46=Timed reminder on?

> : Confirm.

Press the key. The LED lights up.

qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

If necessary

One time only?

> : Select and confirm.

Daily?

US: Save?

UK: Save entry?

Program/Service

#46=Timed reminder off?

> : Confirm.

f or k If the selected language is "US English" (configure

Æ Page 32) you can enter the code 2 for "am" or 7 for "pm" (standard = "am").

: Confirm.

Confirm.

Deleting and checking a saved appointment:

Press the key. The LED lights up.

rhj Enter the code.

Delete?

US: Exit

> :

UK: End

: Confirm.

Select and confirm.

Saving Functions, Procedures and Appointments

Step by Step

Using Timed Reminders

Precondition: You must have saved a timed reminder

Æ Page 69. The current time is the time stored.

US: Reminder:

UK: Reminder at:

The telephone rings. The timed reminder appears on the screen.

Speaker

Press the key twice.

n t Lift the handset and replace it again.

If you fail to answer the timed reminder, it repeats five times and is then erased.

Step by Step

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Indication of the cost of a telephone call has to be requested from the service provider and has to be installed by an authorized technician. Depending on the setting, during or after the call, the display will show the cost of the telephone call. Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen either before or during the call. If the cost indication facility has not been installed, the display will show the dialled number and/or the length of the telephone call.

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

For all calls and the last one conducted:

The connection charges for the last chargeable call conducted are displayed first. Five seconds later, the total accumulated connection charges appear.

Program/Service

65=Show call charges?

> : Select and confirm

Press the key. The LED lights up.

qji Enter the code.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Displaying and Assigning Call Charges

Step by Step

Displaying Call Charges for Another Telephone (Not for U.S.)

If this function is configured (contact your service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

Precondition: You have programmed the function "View call charges" on a key Æ Page 63.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

Next?

Print?

> : Select and confirm.

Delete?

> :

Add'l information?

> :

US: Exit?

> :

UK: End?

> :

: To display further chargeable calls, confirm each subse-

quent display.

Step by Step

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account codes for you.

Program/Service

60=Account code?

> : Select and confirm

qjd Enter the code.

and r Press this key.

US: #=Save?

UK: #=Save entry?

Press the key. The LED lights up.

o Enter the account code.

Confirm.

May be necessary, depending on how your system is configured; contact your service personnel for details.

Displaying and Assigning Call Charges

o Enter the number of the external station.

You can also enter the account code during an external call.

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Private Sphere/Security

Step by Step

Private Sphere/Security

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).

Ringer cutoff on?

> : Select and confirm

Ringer cutoff off?

> :

qml or rml Enter the code for "on" or "off".

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact your service personnel).

DND on?

> : Select and confirm.

DND off?

> :

qmk or rmk Enter the code for "on" or "off".

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five seconds.

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Step by Step

Caller ID Suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

Suppress call ID?

> : Select and confirm.

Restore caller ID?

> :

qlj or rlj Enter code for "suppress" or "restore".

Your service personnel can turn caller ID suppression on and off for all telephones.

Private Sphere/Security

Step by Step

Monitoring a Room

A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:

Program/Service

88=Room monitor?

> : Select and confirm.

qll Enter the code.

Program/Service

Press the key. The LED lights up.

You can either leave the telephone in speakerphone mode (not available with optiPoint 410 economy/ economy plus) or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

t Replace the handset.

Monitoring the room:

o Enter the internal number if the telephone in the room

you wish to monitor.

Step by Step

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

Program/Service

84=Trace call?

> : Select and confirm.

qlh Enter the code.

Press the key. The LED lights up.

and

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact your service personnel.

Private Sphere/Security

Step by Step

Locking the Telephone to Prevent Unauthorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence.

Precondition: You must have configured a personal identification number (PIN) for your telephone Æ Page 80.

To lock and unlock the telephone:

Changeover on?

> : Select and confirm.

Changeover off?

> :

qjj or rjj Enter the code for "on" or "off".

o Enter the telephone lock PIN Æ Page 80.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can continue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party Æ Page 79.

Step by Step

Program/Service

US:*943=Lock all

> :

UK:*943=Telephone

qmhg Enter the code.

o Enter the internal number of the telephones that you

Private Sphere/Security

Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later.

You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.

Press the key. The LED lights up.

Confirm1.

want to lock or unlock.

=Lock phone?

> : Confirm.

#=Unlock phone?

> :

q or r Enter the code.

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Private Sphere/Security

Step by Step

Saving Your PIN

To use the functions

• to prevent unauthorized persons from using your telephone Æ Page 78

• to use another telephone like your own Æ Page 85

you need to enter a personal identification number, which you can save yourself.

Program/Service

93=Change PIN?

> : Confirm

qmg Enter the PIN.

Press the key. The LED lights up.

o Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

o Enter the new PIN.

o Repeat the new PIN.

If you forget your PIN, contact your service personnel, who can reset your PIN to "00000".

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

Step by Step

US: Send message?

> :

UK: Send Message?

qjl Enter the code.

o Enter the internal station number of the recipient or

Using Other Functions

Sending a Message

You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

Creating and Sending a Message

Select and confirm.

group.

0=Please call back

> : Select and confirm the preprogrammed message

(which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Enter message text?

> : Select and confirm.

o Enter text (max. 24 characters).

For entering text with the dialing keypad, see Æ Page 118.

After entering text:

Send?

: Confirm.

Using Other Functions

Step by Step

Displaying and Deleting Messages You Have Sent

View sent message?

> : Select and confirm.

rjl Enter the code.

> : Follow the display prompts.

Texts sent to groups can be deleted only by the originator.

Answering Messages

"Messages received:" appears on your screen, along with an indication of the length.

US: View messages?

UK: Display Messages?

> : Follow the display prompts.

Confirm.

Using Other Functions

Step by Step

Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

Advisory msg. on?

> : Select and confirm.

qjm Enter the code.

0=Back at:

> : Select and confirm the preprogrammed message

(which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

You can add numeric input to preprogrammed messages that end in a colon.

Enter message text?

> : Select and confirm.

o Enter text (max. 24 characters).

For entering text with the dialing keypad, see Æ Page 118.

US: Save?

UK: Save entry?

Confirm.

Deleting Advisory Messages

Advisory msg. off

> : Select and confirm.

rjm Enter the code.

If you have programmed an "Advisory message" key Æ Page 63: The LED lights up. Press the key.

Using Other Functions

Step by Step

Display Number of Waiting Calls and Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ Page 63.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service personnel to find out the waiting call limit.

•LED off: No callers waiting.

• LED flashes slowly: You have reached the programmed threshold.

• LED flashes rapidly: You have exceeded the threshold value (overload).

Step by Step

Using Another Telephone Like Your Own for a Call

Other people can temporarily use your telephone for outgoing calls as though it were their own.

Program/Service

508=Temporary Phone?

> : Select and confirm

qidl Enter the code.

If applicable

Change password

Press the key. The LED lights up.

o Enter the other user’s station number.

o Enter the other user’s telephone lock PIN Æ Page 80.

Users who have not yet selected a personal identification number are prompted to do so on their own telephones.

o Dial the external number.

This state is canceled at the end of the call.

Using Other Functions

Using Another Telephone Like your Own for an Extended Period of Time (Mobility)

If this feature is configured, you can use a random optiPoint 400optiPoint 410 as your own telephone. Your station number including all settings (for example, programmed keys) are transferred.

Precondition: You have received a mobile station number and, where applicable, a password (ask the service personnel).

Program/Service

9419=Mobile Logon

> : Select and confirm.

qmhem Enter the code.

Press the key. The LED lights up.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Using Other Functions

Step by Step

o Enter your mobile station number.

If applicable

Entry complete?

#9419=Mobile Logoff

> : Select and confirm.

o Enter the logon password.

r Press the key.

: Confirm.

Logging off

rmhem Enter the code.

Step by Step

Fax Details and Message on Answering Machine

If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ Page 63, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

Resetting Services and Functions (System-Wide Cancellation for a Telephone)

There is a general reset procedure for activated functions. The following functions are canceled, if they were activated:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunting group off

• Suppress call ID

• Waiting tone off

• DND on

• Ringer cutoff on

• Messages received:

• View callbacks

Program/Service

#0=Reset services?

> : Select and confirm

rd Enter the code.

Press the key. The LED lights up.

Using Other Functions

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Using Other Functions

Step by Step

Activating Func tions for Anothe r Telephone

If this function has been configured (contact your service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code: *97/#97 Æ Page 74

• Call forwarding, code:

• Locking and unlocking telephone, code: *66/#66 Æ Page 78

• Group ringing, code:

• Leaving an advisory message, code: *69/#69 Æ Page 83

• Group call, code: *85/#85 Æ Page 96

• Reset services and functions, code: #0 Æ Page 87

• Control relay, code:

• Night service, code:

• Timed reminders, code *65 Æ Page 69

Program/Service

83=Associated serv?

> : Confirm.

qlg Enter the code.

Press the key. The LED lights up.

90/#90 Æ Page 94

11, *12, *13/#1 Æ Page 22

81/#81 Æ Page 96

44/#44 Æ Page 62

o Enter the internal number of the telephone for which

you want to activate the function.

o Enter the code, such as

Follow the prompts on the screen for any further input.

97 for do not disturb.

Step by Step

Using Other Functions

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact your service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions, code: #0 Æ Page 87

• Call forwarding, code:

• Lock and unlock all phones, code: *66/#66 Æ Page 78

•Save PIN, code:

• Send a message, code: *68/#68 Æ Page 81

• Leave an advisory message, code: *69/#69 Æ Page 83

• Group ringing, code:

• Group call, code:

• Suppress caller ID, code: *86/#86 Æ Page 75

• Waiting tone, code:

• Open door, code:

• Door opener on/off, code:

• Control relay, code:

• Do not disturb, code:

• Ringer cutoff function, code:

• Speed-dialing, code:

• Associated service, code:

Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

93 Æ Page 80

1/#1 Æ Page 22

81/#81 Æ Page 96

85/#85 Æ Page 96

87/#87 Æ Page 52

61 Æ Page 36

89/#89 Æ Page 37

90/#90 Æ Page 94

97/#97 Æ Page 74

7 Æ Page 41

98/#98 Æ Page 74

83 Æ Page 88

o Set up a call to the system. Enter the station number

(contact your service personnel).

o Wait for a continuous tone (if necessary switch the tele-

phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the

system).

Using Other Functions

Step by Step

o Wait for a dial tone and then enter the code, such as

97 for Do not disturb on. Make other inputs as neces-

sary; (refer to the operating instructions for pulse and DTMF telephones).

o Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.

Step by Step

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries.

Program/Service

503=Keypad dialing?

> : Confirm.

qidg Enter the code.

Press the key. The LED lights up.

o Enter the number of the trunk you wish to use (contact

your service personnel).

o Entering a code for required ISDN function (contact your

service personnel).

Using Other Functions

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activities or remote operation (e.g. toll fraud).

Using Other Functions

Step by Step

Controlling Connected Computers or Other Programs and Telephone Data Service)

If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Precondition: You have set up a connection.

Program/Service

42=Tel. data service?

> : Confirm.

qhf Enter the code.

d ... m Enter data.

Press the key. The LED lights up.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact your service personnel to find out which option is programmed in your system:

• Input in en-bloc mode.

Entry complete?

r Press this key at the end of the entry.

: Confirm.

or • Input in online mode:

The connected computer processes your entries directly.

r Enter the code.

d ... m Enter data.

Using Other Functions

Step by Step

Communicating with PC Applications over a CSTA Interface

If this function has been configured (ask your service personnel), you can use your telephone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send informa- tion to the application and receive information from the application, for example, on your telephone's display.

qhmh Enter the code.

Press the "Data I/O Service" key. (configuring keys Æ Page 63).

o Enter the three-digit ID for the application you want to

operate.

u v d ... m < : > Use the relevant keys to communicate with the applica-

tion.

Temporarily interrupting communication with the application:

n The telephone rings. You accept the call.

The "Data I/O Service" key flashes: communication with the application was automatically interrupted.

Resuming communication with the application:

Press the flashing "Data I/O Service" key. The LED lights up.

Ending communication with the application:

> : Select and confirm the appropriate CSTA message.

n t Lift and replace the handset.

Using Other Functions

Step by Step

Controlling Relays (Not for HiPath 2000)

If this function has been configured (contact your service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 116!

*90=Control Relay On?

> : Select and confirm.

#90=Control Relay Off?

> :

qmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Sensors (HiPath3300/3350/3500/3550 Only)

If this function has been configured (contact your service personnel), sensors detect signals, causing your phone to ring and a message to appear on your screen.

Step by Step

Using Other Functions

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (contact your service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

Paging:

To be paged, you must have activated a call ringing group Æ Page 100, call forwarding Æ Page 22, or call redirection to the internal station number of your paging equipment. A call request is then signaled automatically.

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact your service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call. You can also belong to a team (including executive/secretary ones) in which station numbers are programmed on trunk keys Æ Page 103.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (including an executive/secretary team). If the LED on a programmed "US:Join/leave group UK:Hunt group join/leave" key Æ Page 63 is illuminated, this means that the audible tone was activated for at least one group.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 112!

Step by Step

You belong to a hunt group or a group call:

US: Leave group?

> :

UK: Leave hunt group?

Select and confirm1.

US: Join group?

> :

UK: Join hunt group?Join

> :

rli or qli Enter the code for "leave" or "join".

Press the Hunt group join/leave key.

You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).

US: Leave group?

> :

UK: Leave hunt group?

Select and confirm1.

US: Join group?

> :

UK: Join hunt group?

> :

rli or qli Enter the code for "leave" or "join".

Press the "Hunt group join/leave" key.

Using Other Team Functions

301 x group name

or (such as 301) and group name, the audible tone is active

301 group name

: Press the "OK" dialog key to confirm your selection and

Next?

US: Leave group?

> :

UK: Leave hunt group?

> :

If an "x" appears between group/trunk number

for this group or trunk. No "x" means that the audible tone was deactivated.

display the next group or trunk number and group name.

Select and confirm1. This turns off the audible tone for the displayed group or trunk.

[1] ”Different Displays HiPath 4000 Environment” Æ Pa ge 119

Using Other Team Functions

Step by Step

US: Join group?

> :

UK: Join hunt group?

#=Leave all groups?

> : Select and confirm.

Select and confirm1. This turns off the audible tone for the displayed group or trunk.

This turns off the audible tone for all groups and trunks.

r Enter the code for "Leave all groups".

=Rejoin all groups

> : Select and confirm.

This turns off the audible tone for all groups and trunks.

q Enter the code for "Join all groups".

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

Step by Step

Pickup - group?

Program/Service

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

Precondition: Your telephone rings briefly. "Call for: " appears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line.

: Confirm.

Press the key. The LED lights up.

qik Enter the code.

Using Other Team Functions

Step by Step

Activating and Dea ctivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who answers first receives the call.

Special features must be taken into consideration if your telephone operates with HiPath 5000 (system networking via PC network) Æ Page 115!

Saving, displaying, and deleting telephones for the ringing group:

Program/Service

81=Ringing group on?

> : Select and confirm

qle Enter the code.

> : Follow the display prompts (enter the internal station

Press the key. The LED lights up.

number).

Is your telephone a member of a ringing group, the station number or name of the originator appears on the upper display line and the station number or name of the caller appears on the lower line.

Removing all telephones in call ringing group:

Ringing group off?

> : Select and confirm.

rle Enter the code.

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

100

Siemens 2000, 5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Important Notes

Marks

Basic operating instructions

Screen Displays

Accessing Functions

... Interactively

... Via the Program/Service Menu

... With Function Keys

Functions You Can Use

Basic and Enhanced Functions

Additional Team and Executive/Secretary Functions

Using the Telephone Efficiently

Safety Precautions for IP Telephony

Making Calls – Basic Functions

Answering Calls

Answering a Call With the Handset

Switching to Speakerphone Mode

Switching to the Handset

Open Listening in the Room During a Call

Making Calls

Off-Hook Dialing

On-Hook Dialing

Ending the call

Redialing a Number

Turning the Microphone On and Off

Switching to the Party on Hold (Toggle)

Transferring a Call

Call Forwarding

Using Variable Call Forwarding

Using Call Forwarding No Reply (CFNR)

Call Forwarding in the Event of a Telephone Malfunction

Using Callback

Storing a Callback

Answering a Callback

Checking and Canceling a Saved Callback

Saving Repertory Dialing Numbers on a Key

Using Repertory Dialing Keys

Telephone Settings

Adjusting the Ring Volume

Adjusting the Ring Tone

Adjusting the Attention Ring Volume

Adjusting the Speakerphone to the Room Acoustics

Adjusting the Receiving Volume During a Call

Display backlight

Adjusting the display contrast

Selecting the Language of Screen Prompts

Making Calls – Convenience Functions

Answering Calls

Rejecting Calls

Using the Speakerphone

Answering a Call With a Headset

Answering Calls from the Entrance Telephone and Opening the Door

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

Using a Caller List

Speed-dial

Dialing from the Telephone Database (LDAP)

Using Mailboxes

T alking to Y our Colleague With a Speaker Call

Automatic Connection Setup (Hotline)

Reserve Trunk

Associated Dialing/Dialing Aid

During a Call

Using Call Waiting

Accepting a Waiting Call (Camp-On)

Turning the Call Waiting Tone On and Off

Parking a Call

Placing External Calls on Hold

Conducting a Conference

Ending a Conference (Initiator Only)

Recording Calls

Trunk Flash

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Busy Override - Joining a Call in Progress