ShorePhone IP 230/230g Telephone
User Guide
Document and Software Copyrights
Copyright © 1998–2009 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.
Trademarks
ShoreTel®, ShoreCare®, ShoreWare®, ShoreGear® and ControlPoint® are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone™ is a trademark of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners.
Patents
This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.
Version Information
PN 850-1158-02
ShorePhone IP 230/230g Telephone User Guide
Date: January 6, 2009
Company Information
ShoreTel, Inc. 960 Stewart Drive
Sunnyvale, California 94085 USA
Phone: +1.408.331.3300 OR +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
Contents
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Phone's Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Guide to Status Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LOGGING IN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 MANAGING CALLS – BASIC FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Sending a Call to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Diverting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Answering Additional Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Placing a Call On or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Redialing and Checking Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
AUDIO CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Adjusting Ring Tone Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Adjusting Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Adjusting Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Adjusting Speakerphone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Muting an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Logging Into the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Leaving a Message and Message Options . . . . . . . . . . . . . . . . . . . . . . . 23
OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Changing Call Handling Mode and Forwarding . . . . . . . . . . . . . . . . . . . 24 Changing Automatic Off Hook Preference . . . . . . . . . . . . . . . . . . . . . . . 25 Changing Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Programming Your Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Changing the Agent State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Enabling or Disabling Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . 27
DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 MANAGING CALLS – ADVANCED FEATURES . . . . . . . . . . . . . . . . . . . . . . . 30 Programmable Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3
Bridged Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Silent Monitor / Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Extension Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering a Monitored Extension's Call . . . . . . . . . . . . . . . . . . . . . 34
Whisper Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Overhead Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CALL MANAGER SOFTWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
WEB ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjust Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
QUICK REFERENCE OF COMMON STAR CODES . . . . . . . . . . . . . . . . . . . . 43
Office Anywhere Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4
GETTING STARTED
Welcome to your ShoreTel™ IP phone! Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, call handling modes for when you do not want to be disturbed, intercom, conferencing up to six parties, and much more.
Handset with |
LCD Display |
|
Finger Rest |
141 x 44 pixels, monochrome |
|
|
Scroll Button |
Soft Keys |
|
Select options |
Context-sensitive |
|
in interface. |
functions defined |
Speaker |
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on display. |
Delivers |
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high |
|
|
quality |
|
|
wideband |
|
|
sound. |
|
|
Indicator LED
Flashing light alerts the user to incoming calls and unheard voice messages.
Three Custom Keys - indicators
Configurable as call keys, monitored extensions, speed dial keys, or programmed keys.
230: keys with green LED indicator.
230g: keys with tricolor LED indicator
Headset Jack
Dial Pad
Handset Jack
Audio Control Keys |
Function Keys |
Volume button controls |
Perform core |
handset, headset, speaker, |
telephony |
and ring volume. Mute, |
functions. |
Speaker, and Headset keys |
|
illuminated when functions |
|
are active. |
|
Function Keys overlay
Vinyl overlay imprinted with international symbols
Microphone
5
Your Phone's Display
Your ShoreTel IP phone's display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phone’s operating status.
ShoreTel IP230/230g Idle Display |
|
Your |
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Extension |
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Status Icon |
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Speed Dial |
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Monitored |
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Extension |
Your |
Soft |
Unheard Voice |
Name |
Keys |
Messages |
Agent |
Call |
Missed |
State |
Handling |
Calls |
|
Mode |
|
6
Guide to Status Icons
Your ShoreTel IP phone offers icons to help indicate the call state for the device. The table below lists the static and blinking icons, as well as the associated operational state.
|
Blink |
230 LED |
230g LED |
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Icon |
Color and |
Color and |
State |
||
Icon |
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Blink Pattern |
Blink Pattern |
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Call Appearance |
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States |
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Off |
Off |
Idle |
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Off |
Off |
Idle and DND |
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Off |
Off |
Idle and Message |
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Waiting |
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Off |
Orange |
Idle, Message |
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Steady on |
Waiting and DND |
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Green |
Green |
Off Hook |
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Steady on |
Steady on |
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Green |
Green |
Active Call |
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Steady on |
Steady on |
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Green |
Green |
Active Conference |
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Steady on |
Steady on |
Call |
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Green |
Green |
Remote Hold |
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Steady on |
Steady on |
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Green |
Green |
Offering Call |
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1000ms on, |
1000ms on, |
|
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1000ms off |
1000ms off |
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Green |
Green |
Held or Parked Call or |
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250ms on |
250ms on |
Conference Call |
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|
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250ms off |
250ms off |
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7 |
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Blink |
230 LED |
230g LED |
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Icon |
Color and |
Color and |
State |
||
Icon |
|||||
|
Blink Pattern |
Blink Pattern |
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||
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|||
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Green |
Red |
Whisper Page Call |
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Steady on |
Steady on |
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Green |
Red |
Active Call Whisper |
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Steady on |
Steady on |
Muted |
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Extension Monitor |
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States |
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Off |
Off |
Idle |
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Off |
Orange |
Idle and DND |
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|
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Steady on |
|
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|
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Off |
Off |
Idle and Message |
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Waiting |
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Off |
Orange |
Idle, Message |
|
|
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Steady on |
Waiting and DND |
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|
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|
|
Green |
Green |
Offering Call |
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1000ms on, |
1000ms on, |
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1000ms off |
1000ms off |
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Green |
Green |
Active Call Picked Up |
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Steady on |
Steady on |
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Green |
Orange |
Held or Parked Call or |
|
|
|
250ms on |
250ms on |
Conference Call |
|
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250ms off |
250ms off |
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Off |
Red |
Monitored Ext. on |
|
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Steady on |
Active Call |
|
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|
|
|
|
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Off |
Red |
Monitored Ext. on |
|
|
|
|
Steady on |
Conference Call |
|
|
|
|
|
|
|
|
|
Green |
Green |
Monitored Ext on |
|
|
|
200ms on |
200ms on |
active Call + Offering |
|
|
|
100ms off |
100ms off |
Call |
|
|
|
700ms on |
700ms on |
|
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|
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1000ms off |
1000ms off |
|
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|
|
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8
|
Blink |
230 LED |
230g LED |
|
||
Icon |
Color and |
Color and |
State |
|||
Icon |
||||||
|
Blink Pattern |
Blink Pattern |
|
|||
|
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||||
|
|
|
|
|
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|
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Green |
Green |
800ms on |
Picked up Monitored |
|
|
|
800ms on |
Orange 200ms on |
Ext. Call + Monitor |
||
|
|
200ms off |
|
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Ext on Active Call |
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Green |
Orange |
|
Picked up Monitored |
|
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|
200ms on |
200ms on |
Ext. Call and Held + |
||
|
|
100ms off |
100ms off |
Monitor Ext on Active |
||
|
|
200ms on |
200ms on |
Call |
||
|
|
500ms off |
500ms off |
|
||
|
|
|
|
|
||
|
|
Green |
Orange: 200 ms on |
Picked up Monitored |
||
|
|
800ms on |
Green: |
800 ms on |
Ext. Call + Monitor |
|
|
|
200ms off |
Orange: 200 ms on |
Ext held Active Call |
||
|
|
100ms on |
Green: |
100 ms on |
|
|
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|
200ms off |
|
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Bridged Call |
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|
Appearance States |
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Off |
Off |
|
Idle |
|
|
|
|
|
|
|
|
|
|
Green |
Green |
|
Offering Call |
|
|
|
1000ms on, |
1000ms on, |
|
||
|
|
1000ms off |
1000ms off |
|
||
|
|
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|
Green |
Green |
|
Active Call Picked Up |
|
|
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Steady on |
Steady on |
|
||
|
|
|
|
|
|
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|
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Off |
Red |
|
Line In-Use |
|
|
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Steady on |
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||
|
|
|
|
|
|
|
|
|
Green |
Green |
|
Held or Parked Call or |
|
|
|
250ms on |
250ms on |
Conference Call |
||
|
|
250ms off |
250ms off |
|
||
|
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Feature Key With |
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Extension Target |
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|
States |
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Off |
Off |
|
Idle or Offering Call |
|
|
|
|
|
|
|
|
|
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Off |
Red |
|
Connected or Held |
|
|
|
|
Steady on |
Call |
||
|
|
|
|
|
|
|
9
|
Blink |
230 LED |
230g LED |
|
|
Icon |
Color and |
Color and |
State |
||
Icon |
|||||
|
Blink Pattern |
Blink Pattern |
|
||
|
|
|
|||
|
|
|
|
|
|
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Off |
Orange |
DND |
|
|
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Steady on |
|
|
|
|
|
|
|
|
|
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Off |
Red |
(Dial/Transfer Mailbox |
|
|
|
|
Steady on |
Only) MWI |
|
|
|
|
|
|
|
|
|
Green |
Green |
(Pickup, Pick/Unpark, |
|
|
|
1000ms on, |
1000ms on, |
Pickup NightBell |
|
|
|
1000ms off |
1000ms off |
Only) Offering |
|
|
|
|
|
|
|
|
|
Green |
Orange |
(Unpark, Pick/Unpark |
|
|
|
250ms on |
250ms on |
Only) Held/Parked |
|
|
|
250ms off |
250ms off |
|
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|
|
|
|
|
|
|
|
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Toggle Functions |
|
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|
|
|
(Record, Whisper |
|
|
|
|
|
Mute) |
|
|
|
|
|
|
|
|
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Off |
Off |
Function Off |
|
|
|
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|
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|
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|
Green |
Orange |
Function Available |
|
|
|
Steady on |
Steady on |
|
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|
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Green |
Orange |
Record Active |
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250ms on |
500ms on |
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250ms off |
500ms off |
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Green |
Orange |
Whisper Mute Active |
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250ms on |
500ms on |
|
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250ms off |
500ms off |
|
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|
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|
|
|
10
LOGGING IN
If you are using your phone for the fi |
rst time and no extension has been |
||||
assigned, the phone's display shows “Available.” You can place calls but not |
|||||
receive them. You need to log in, change your password, record your name, |
|||||
and assign your extension to this phone. To log in: |
|
||||
Step 1 |
Press |
Voice Mai l |
. |
|
|
|
|
|
|||
Step 2 |
Enter the extension number assi |
gned to you by your system |
|||
|
administrator. |
|
|
||
Step 3 If your system administrator assigned you a password, enter it now (otherwise enter a default password of 1234), and
press 
.
Step 4 Enter a new password followed by 
. Check with your
system administrator for password length. Repeat to confirm password.
Step 5 Speak your name and press 
, then press one of the following options:
Accept
Review
Re-record
Delete
Cancel
Step 6 To assign your extension to this phone, press 
for voice mail options, and then press 
to re-assign the extension. Then, press 
.
You are now logged in. Your phone can receive calls, and you can check for new messages. With appropriate permissions (set by your system administrator), you can log into any ShoreTel IP phone on your network to assign your extension to that phone.
11
MANAGING CALLS – BASIC FEATURES
Placing Calls
Using the Handset
To place an internal call, pick up the handset and dial the extension. To place an external call, dial the trunk access code, then the phone number.
To end a call, hang up the handset.
Using the Speakerphone
To place an internal call, press the Speakerphone button 
and dial the extension. To place an external call, dial the trunk access code, then the phone number.
To end a call, press the Speakerphone button 
again.
Using the Headset
To place an internal call, press the Headset button 
and dial the extension. To place an external call, dial the trunk access code, then the phone number.
To end a call, press the Headset button 
again.
The figure below shows the information that appears on your ShoreTel IP phone when an outbound call is placed. Note that the soft keys at the bottom
of the window are different from the soft keys that appear when the phone is idle – they now allow you to park the call or hang up.
Outgoing call: ShoreTel 230/230g
|
|
Duration |
|
|
of Call |
Call |
Call |
Soft |
Recipient’s |
Recipient’s |
Keys |
Extension |
Name |
|
12 |
|
|
Answering Calls
Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a single ring signals an external call. On ShoreTel 230 and 230g phones, thealsocallblinkskey green.
If the information is available, the caller’s name, number, and the incoming call icon appear on your display, as shown in the figure below. (The caller's name may be abbreviated to fit on one line.)
|
Incoming |
|
Call Icon |
|
Caller’s |
|
Name |
|
Caller’s |
|
Extension |
Soft |
Trunk |
Keys |
Information |
To answer the call, do one of the following:
Using the Handset
To answer a call, pick up the handset when the phone rings.
To end a call, hang up the handset.
Using the Speakerphone
To answer a call, press the Speakerph |
button |
. The LED in the button |
lights green. |
|
|
To end a call, press the Speakerphone button 
again.
Using the Headset
To answer a call, press the Headset button 
. The LED in the button lights green.
To end a call, press the Headset button 
again.
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Sending a Call to Voice Mail
When an incoming call arrives, a To VM soft key becomes available, as shown in the figure on the previous page. Press the To VM soft key to send the caller directly to your voice mailbox.
Diverting a Call
You can send an incoming call to another extension or to an outside number without answering it.
Step 1 Press Transfe r .
Step 2 Enter the number, or press the extension's custom key.
Step 3 Press the Transf soft key to complete the transfer to an extension.
Answering Additional Calls
With the appropriate permissions, you can receive up to 16 incoming calls at once. (The maximum number is set by your system administrator.) If you receive an incoming call while you are on the phone, you can press the blinking call appearance button to answer the incoming call, and the current call will automatically be put on hold.
Alternately, if the phone is out of call appearance buttons, you can interact
Hold
with multiple calls by repeatedly pressing the Hold button 
.
If you receive an incoming call while you are on another call, you will hear a
beep on the call. To answer the incoming call and put the current call on hold,
Hold
press the Hold button 
. To return to the previous call, press the call
Hold
appearance key or press the Hold button 
again to toggle through the calls.
Transferring a Call
To transfer a call from your extension to another number:
Transfe r
Step 1 Press the Transfer button 
. The call is put on hold.
Step 2 At the prompt, dial the number (or press the extension's custom key, or use the Directory to find the party), then do one of the following:
aComplete a blind transfer by hanging up or by pressing the Transfsoft key.
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