Sharp Aquos Sense5G User guide

AQUOS sense5G

User Guide

AQUOS sense5G
User Guide Contents

1

Introduction

About the User Guide........................................................ 3

Getting Started

Package Contents............................................................... 6

Parts & Functions.............................................................. 6

SIM Card.............................................................................. 8

Internal Storage and SD Card............................................9

Charging Handset..............................................................13

Power On/Off................................................................... 15

Making Initial Settings.................................................... 16

Google Account................................................................. 17

Unlocking Screen...............................................................20

Basic Operations

Basic Operations...............................................................22

Using Touchscreen............................................................ 23

Using Manner Mode.......................................................... 24

Using Airplane Mode.........................................................26

Text Entry.........................................................................27

Using Fingerprint Authentication Function....................28

Updating the System........................................................30

Using ROBOQUL................................................................ 31

Handset Interface

Handset Screens............................................................... 36

Icons at Display Top (Status Bar)...................................42

Checking Notifications (Notifications Window).............44

Checking Notifications (Quick Settings Window).......... 46

Capturing Screenshots (Clip Now)...................................47

Scrolling Screen Automatically (ScrollAuto)...................48

Using Gaming Menu.......................................................... 50

Phone

Placing/Answering Calls...................................................54

Optional Services..............................................................59

Handset Phone Number.................................................... 66

Making Phone Settings.....................................................66

Address Book.................................................................... 68

Messaging

Using ＋メッセージ (+Message)....................................... 72

Using Gmail....................................................................... 72

Internet

Using the Internet (Chrome)............................................78

Camera

Capturing Photos/Videos................................................. 84

Music & Images

Listening to Music (YT Music)........................................ 90

Viewing & Managing Photos/Videos (Photos)................ 92

AQUOS sense5G

2

Application Basics

Confirmation when First Activating Applications......... 96

Applications.......................................................................99

Adding/Deleting Applications........................................ 101

Managing Data

File Storage.....................................................................108

Backup & Restore...........................................................108

Importing Data from Other Mobiles............................. 109

Wi-Fi/Bluetooth

Connecting by Wi-Fi.......................................................114

Using Bluetooth® Function............................................ 120

Using Tethering.............................................................. 125

®

Handset Settings

About Settings............................................................... 128

Data Usage Settings...................................................... 129

Battery Settings.............................................................134

Display Settings............................................................. 135

Sound Settings................................................................141

AQUOS Useful Settings..................................................146

Privacy Settings............................................................. 149

Location Settings........................................................... 150

Security Settings............................................................151

System Settings..............................................................162

Other Handset Settings.................................................167

General Notes................................................................. 213

Radio Wave Exposure and Specific Absorption Rate (SAR)

Information..................................................................... 215

Water, Dust, & Shock Resistance................................. 217

Global Services

Global Roaming............................................................... 182

Calling from Outside Japan...........................................183

For Assistance

Handset Powers Off...................................................... 188

Handset Does Not Power On......................................... 188

Cannot Charge / Charging Stops / Charging Is Slow...189

Battery Runs Out Quickly............................................. 189

Display Turns Off Suddenly.......................................... 190

Screen Freezes / Operation Is Unstable....................... 190

SIM Card Not Recognized.............................................. 191

Cannot Use SD Card.......................................................191

Cannot Send/Receive Mail..............................................192

Cannot Connect to Internet.......................................... 192

Cannot Talk on Phone / Cannot Hear Other Party...... 193

Cannot Use Applications................................................ 193

Warranty/Specifications/Customer Service

Warranty & After-Sales Service................................... 196

Specifications..................................................................196

Customer Service............................................................198

Safety Precautions

Safety Precautions.........................................................200

Important Product Information.....................................209

Handset & Hardware Care............................................. 210

Introduction

About the User Guide

In the User Guide, most operation descriptions are based on
the handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
The information in the User Guide is subject to change
without prior notice.

Before Using This Product

Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.

Data Communication

・Handset is designed to be always connected to the Internet.

Communication is initiated automatically for some functions
such as data syncing.

・Large-volume data communication, such as downloading

applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.

・Even if connected by Wi-Fi, some applications and services

incur transmission fees.

3

Introduction

Screenshots & Key Labels

Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.

Other Notations

In the User Guide, the product is referred to as "handset."
microSD™/microSDHC™/microSDXC™ Card is referred to as "SD
Card."
"A004SH" here refers to this mobile phone "AQUOS sense5G."

AQUOS sense5G

4

Getting Started

Package Contents............................................................... 6

Parts & Functions.............................................................. 6

SIM Card.............................................................................. 8

Internal Storage and SD Card............................................9

Charging Handset..............................................................13

Power On/Off................................................................... 15

Making Initial Settings.................................................... 16

Google Account................................................................. 17

Unlocking Screen...............................................................20

6

Package Contents

Package Contents

・Handset (AQUOS sense5G)

・Battery is built into handset.

・Handset back cover is not removable.
・Quick Switch Adapter (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)

Parts & Functions

Handset (Front)

Name Description

Earpiece

Front

Camera

Display

Charging/

Notification
Lamp

Proximity/

Light Sensor

Fingerprint

Sensor

Hear the other party's voice here.

Use to shoot photos or videos of yourself.

Touchscreen-type display; operate with
your fingers on Display.

Illuminates while charging or for missed
calls and notifications.

Proximity Sensor prevents Touchscreen
misoperation during calls. Light Sensor

1

adjusts Display brightness according to
ambient light.

Use fingerprint authentication to unlock
screen, or use as Home key.

1　Do not apply stickers or other coverings over the sensors.

7

Handset (Back and Sides)

Name Description

Use while recording videos or when talking

Mic

Wide-Angle

Camera

Telephoto

Camera

Standard

Camera

FeliCa mark

Mobile

Light

Speaker

Earphones-

Microphone
Jack

Card Tray

External

Connection
Jack

Mic/

Recorder Mic

through Speakerphone.
Make sure not to cover Mic.

Capture photos and videos with a wide­angle lens.

Capture photos and videos with a
telephoto lens.

Capture photos and videos with a
standard lens.

Hold up to reader/writer to use NFC/
Osaifu-Keitai®.

Use as a camera flash, flashlight, etc.

Listen to music, video sound, etc.

Connect stereo earphones with mic
(commercially available) here.

Insert/remove SD Card and SIM Card.

Connect USB Type-C™ plug such as AC
adapter.

Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.

Handset Keys

Name Description

Volume Up

Key

Volume

Down Key

Assistant

Key

Power Key

1　See "Assistant Key Settings" for details.

Increase volume.

Decrease volume.

Trigger Google Assistant™.
Also trigger chosen functions.

Turn Display off/on. Long Press for power
on/off, reboot, etc.

1

Charging/Notification Lamp

Lights/flashes while charging or for missed calls, new SMS,
etc.

Lamp

color and

illumination

Red, lit

Green, lit

Red, flashing Charging not possible

White,

1

flashing

1　Flashes when Display turned off.

Charging (Battery level less than about
94%)

Charging (Battery level more than about
95%)

Notifications (missed calls, new SMS, etc.)

Indication

Getting Started

AQUOS sense5G

8

SIM Card

SIM Card is an IC card containing phone number and other
customer information.

Handling SIM Card

Check the following regarding SIM Card handling.

IC (gold) chip

・For SIM Card handling, see SoftBank Website.

https://www.softbank.jp/mobile/support/protect/usim/

(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.

SIM Card Cautions

Observe the following when using SIM Card.

・Within Japan, SIM Card must be installed to make

emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service

if your SIM Card or handset (SIM Card inserted) is lost/

stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by

inserting SIM Card in an other-brand IC card reader, etc.

SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is

saved on SIM Card. SoftBank Corp. is not responsible for

damages from saved information that is lost.
・Always power off handset before inserting/removing SIM

Card.
・Note that SIM Card specifications and performance may

change without notice.
・Return SIM Card to SoftBank Corp. when canceling

subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental

purposes.

Inserting SIM Card

With Display upward, pull out Card Tray by hooking a finger
on groove (〇)

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Set SIM Card in Card Tray

・Place gently, noting orientation of SIM Card (notch/IC (gold)

chip facing down).

・Make sure SIM Card is in Card Tray. Inserting Card Tray with

SIM Card on its edge may cause damage.

Insert Card Tray in SIM/SD Card Slot

SIM Card is inserted.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

Always power off beforehand.

・Set SIM Card in Card Tray beforehand. Do not insert SIM

Card without setting it in Card Tray.

9

Removing SIM Card

Always power off beforehand.

With Display upward, pull out Card Tray by hooking a finger
on groove (〇)

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Remove SIM Card

Insert Card Tray in SIM/SD Card Slot

Internal Storage and SD Card

Handset supports SD Card up to 1 TB. Some SD Cards may not
operate properly.
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.

Organizing photos shot on your
previous model

Inserting SD Card containing saved photos or videos that

were shot on a previous model may cause Sort images in

SD card to appear.

Tap CHECK START .

・

Tap CHECK START to optimize viewing of file names,

etc. in (Photos).

Internal Storage/SD Card Cautions

Data on Internal Storage/SD Card

Data on internal storage/SD Card may be lost/altered
due to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important data
regularly. SoftBank Corp. is not liable for any damages

resulting from loss/alteration of data.
・Do not insert or remove SD Card forcefully.
・Do not touch terminals or expose them to metal objects.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.

Getting Started

SIM Card is removed.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

SIM-Unlocking Handset

Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.

・Some services, functions, etc. may have restrictions when

an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.

・For details on SIM unlocking, see SoftBank Website.

microSDXC Card

Handset supports microSDXC Cards (SDXC-compatible SD

Cards). microSDXC Cards are supported by SDXC-compatible

devices only.

Exchanging Data with Non-SDXC-Compatible

Devices

To exchange data between handset and non-SDXC-

compatible devices, use SD Cards (microSD/microSDHC

Cards) supported by handset and those devices. Inserting a

microSDXC Card used on handset in a non-SDXC-compatible

device may corrupt card data. In such cases, do not format

the microSDXC Card on that device even if prompted to do

so.

Formatting deletes all microSDXC Card data and changes

the file system. The original storage capacity may

be unavailable after formatting. To use a corrupted

microSDXC Card, format it on an SDXC-compatible device.

AQUOS sense5G

10

Save Location

By default, data, including photos and videos taken
with handset, is saved in internal storage. Even with
downloaded commercially-available applications described
as saving data on SD Card, data is saved in internal
storage.

・To save photos and videos taken with handset on SD

Card, insert SD Card before using Camera, then change
save location as follows.

In Home Screen, (Camera) COMMON

Save To SD card

SD Card Caution

Keep SD Card away from infants; may cause choking if
swallowed.

Inserting SD Card

Always power off beforehand.

Insert Card Tray in SIM/SD Card Slot

SD Card is inserted.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

・Set SD Card in Card Tray beforehand. Do not insert SD Card

without setting it in Card Tray.

With Display upward, pull out Card Tray by hooking a finger
on groove (〇)

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Set SD Card in Card Tray

・Place gently, noting orientation of SD Card (terminal side

facing down).

・Make sure SD Card is in Card Tray. Inserting Card Tray with

SD Card on its edge may cause damage.

Formatting SD Card

When using a new SD Card for the first time, always format it
on handset.

・Formatting erases all data on SD Card. Format SD Card with

caution.

・When formatting, keep handset charged or charge it

adequately beforehand.

・Insert SD Card beforehand. See "Inserting SD Card" for

details.

In Home Screen, (Settings)

11

Getting Started

Storage settings

Storage

SD card

Format

FORMAT SD CARD

AQUOS sense5G

12

Done

All data on SD Card is erased.

Unmounting SD Card

In Home Screen, (Settings)

Storage

SD Card is unmounted.

・

To mount SD Card again, SD card MOUNT .

13

Removing SD Card

Always power off beforehand.

With Display upward, pull out Card Tray by hooking a finger
on groove (〇)

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Remove SD Card

Charging Handset

Battery is built into handset.

Getting Started

Internal Battery

A lithium-ion battery is built into handset; it is not
removable.

Recycling

This product requires a lithium-ion battery. Lithium-

ion batteries are recyclable. To recycle a used lithium-

ion battery, take it to any shop displaying the recycling

symbol.

Insert Card Tray in SIM/SD Card Slot

SD Card is removed.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

Battery Cautions

Storage

To help maintain performance and life of Internal Battery,

do not store in the following conditions (battery level

should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)

Bulges of Internal Battery

Depending on use, bulges may appear near end of battery

life; this does not affect safety.

Internal Battery Replacement

Internal Battery is a consumable item; may need to be

replaced if operating time shortens noticeably. Internal

Battery is not user replaceable; its replacement incurs fees

and requires handset submission to a SoftBank Shop or

other appropriate servicer. For details, contact a SoftBank

Shop or Customer Service.

AQUOS sense5G

14

Charging with AC Adaptor

Use an AC Adaptor (USB Type-C quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.

Insert USB Type-C plug of AC Adaptor into External
Connection Jack

Raise plug on AC Adaptor and plug into outlet

Charging Cautions

Water Resistance

AC Adaptor is not waterproof. Never connect a USB Type-C
plug while handset or charger is wet.
Handset is water resistant; however, if a USB Type-C plug
is inserted while it is wet, liquid (tap water, beverage,
sea water, pet urine, etc.) or a foreign object adhered
to handset or a USB Type-C plug may cause overheating,
burnout, fire, malfunction, burns, etc. due to electric
shock, short-circuiting, etc.

Handling Cords

Do not pull, bend, or twist cord; may damage the cord.

About Charging Abroad

SoftBank Corp. is not liable for problems resulting from
charging handset abroad.

Charging/Notification Lamp illuminates once charging

starts.

After charging, unplug AC Adaptor from outlet and disconnect
from handset

Charging ends.

Indications while Charging

Charging/Notification Lamp

Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.

・If Charging/Notification Lamp is blinking, charging is not

working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or

Customer Service.

Lock Screen while Charging

Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins

low-speed charging depending on the conditions, such as
when nearly charged.

15

Power On/Off

Powering On

Long Press Power Key until SHARP logo appears

Handset powers on, and lock screen appears after a while.

・An initial settings wizard may appear the first time handset

is powered on. For details on initial settings, see "Making

Initial Settings."

Powering Off

Power Key (Long Press)

Power

Getting Started

Flick lock screen up

Home Screen appears.

・

After Flicking screen up when is displayed, enter

pattern / lock no. (PIN) / password to unlock.

Power off

Handset powers off.

AQUOS sense5G

16

Making Initial Settings

When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.

Making Initial Settings

Select language then START

・

To place an emergency call, Tap Emergency call .

・

To set visual assistance, Tap Vision settings . See

"Accessibility" for details.

Set up a Google Account

・See "Google Account" for details on a Google Account.
・

If not making Google account settings, Tap Skip Skip

.

I agree

Set Wi-Fi items

・Follow onscreen prompts.
・

To skip Wi-Fi settings, select Use mobile network for

setup / Set up offline . Continue by following onscreen

prompts.

Don't copy

Set/check each item

Accept

・

Tap Next to copy data from another mobile, etc. and

complete the initial settings. See "クイックスイッチアダプ

ターを利用してデータを取り込む (http://help.mb.softbank.jp/
aquos-sense5g/05-06-04-04.html)" (Japanese) for details.

Google Account

17

SKIP

・

Tap method NEXT to set selected method. See "Using

Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.

・Follow onscreen prompts to set up Google Assistant.

Skip

Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.

Google Account Cautions

Google Account Mail Address & Password

Be careful not to forget your Google account mail address
and password.

Google Account Operations & User Interface

Operations and user interface are subject to change due to
automatic application updates or other reasons.

Creating a Google Account

In Home Screen, (Settings)

Getting Started

・

After Tapping Add a card follow onscreen prompts to

save card information.

Set each item Done for now

Initial settings are complete.

Accounts

Add account

AQUOS sense5G

18

Google

Window for logging in to a Google account opens.

Create account

Set/enter date of birth and gender Next

Select a mail address Next

For myself

・

To create a child's account, Tap For my child , then follow

onscreen prompts.

Enter first name Enter last name Next

・

To create another mail address, Tap Create your own Gmail

address Enter user name (mail address) Next .

Enter password Next

Yes, I'm in

・

To add a phone number for security only, Tap More

options . Continue by following onscreen prompts.

・

To not add a phone number, Tap Skip .

Next

19

Signing in to a Google Account

Check the privacy policy and terms of use I agree

In window for logging in to a Google account, enter mail

address Next

Enter password Next

Getting Started

Select whether to enable data backup Accept

Account is created.

Continue by following onscreen prompts

You are signed in to your Google Account.

AQUOS sense5G

20

Unlocking Screen

Screen Lock

After a period of inactivity, Display turns off to save battery
power (screen lock active). Screen lock prevents accidental
Touchscreen operation.

・To activate screen lock manually, Press Power Key when

Display is turned on.

Unlocking Screen

When Display is turned off (screen lock active), Power Key

Lock screen appears.

Flick lock screen up

If Screen Lock Activates while Playing
Music

Music continues to play. For operation, Press Power Key to

open lock screen and use operation panel (operations may

vary depending on application).

Screen is unlocked.

・To change the unlock method for enhanced security, set

handset to require pattern drawing or lock no. (PIN)/
password entry for unlocking screen or set screen to be
unlocked with your fingerprint/face as needed. See "Using

Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.

・

After Flicking screen up when is displayed, enter

pattern / lock no. (PIN) / password to unlock.

Another Way to Turn On Display

Set Display to turn on when handset is picked up and
held still (Turn screen on by holding). See "Auto Sleep Off

Settings" for details.

Basic Operations

Basic Operations...............................................................22

Using Touchscreen............................................................ 23

Using Manner Mode.......................................................... 24

Using Airplane Mode.........................................................26

Text Entry.........................................................................27

Using Fingerprint Authentication Function....................28

Updating the System........................................................30

Using ROBOQUL................................................................ 31

22

Basic Operations

Selecting Options and Navigating
Screens

Tap items, icons, onscreen keys, etc. to open assigned items.

・To return to the previous screen, Flick the edge of screen to

the left/right.

Moving to Home Screen

Menu Operations

Tap at Display top for available settings and items.

Screens may also have settings and items that are available by
Touching & Holding Display.

Flick Navigation Bar (where icons appear at edge of Display)
to move to Home Screen.

23

Using Touchscreen

Handset uses a touchscreen-type Display. Operate with your
fingers on Display.

About Touchscreen

In Case of Unintended Operation

If handset initiates operation without Touchscreen
(Display) being operated or does not respond after
Touchscreen being operated, Press Power Key to turn off
Display, Press Power Key again to turn on Display and then
operate handset.

Touchscreen Usage Notes

Touchscreen may not respond in these situations:
・Use with gloves/long fingernails
・Use of pens, pencils or sharp objects
・Use with objects on/against Display
・Use while wet

Touch & Hold

Contact Display lightly; release finger when screen changes.

Basic Operations

Drag

Touch icon or other item lightly, move it where desired, and
release finger.

Touchscreen Usage Cautions

To prevent malfunctions, do not:
・Touch Display with wet fingers
・Use if Display is wet

If Display is wet, wipe it with a soft cloth.
・Subject Display to force/pressure
・Place a sticker or shield (commercially-available

protective film, privacy protector shield, etc.) on Display

Tap

Contact Display lightly and briefly.

Flick (Swipe)

Contact Display lightly, then brush screen up/down or left/
right.

AQUOS sense5G

24

Pinch/Spread

Contact Display lightly, then move fingers toward each other
(Pinch) or away from each other (Spread).

Using Manner Mode

Mute ringtones and other handset sounds to avoid disturbing
others around you.
Manner mode setting is also accessible from Quick Settings
Window.

Manner Mode Options

Settable items are the following.

・Vibe

Ringtones and other handset sounds are muted; handset
vibrates for incoming calls/messages, etc.

・Mute

Ringtones and other handset sounds are muted; handset
does not vibrate for incoming calls/messages, etc.

Manner Mode Cautions

Camera shutter sound, video recording tones, alarms, media
sound, etc. still play even in Manner mode.

・Alternatively, to mute alarms and media sound, use "Do

Not Disturb." See "Sound Settings" for details.

Activating Manner Mode (Vibe)

Press Volume Up/Down Key

Volume bar appears.

(Manner OFF)

Icon changes to (Vibe), and handset enters Manner

mode (vibe).

25

Manner Mode (Vibe) Operations

Setting from Quick Settings

Manner mode (vibe) setting is also accessible from Quick
Settings Window.

Flick Status Bar down

Icon changes to , and handset enters Manner mode

(vibe).

Canceling Manner Mode (Vibe)

Press Volume Up/Down Key for volume bar, (Vibe)

(Mute)

Icon changes to (Manner OFF), and handset exits

Manner mode.

Activating Manner Mode (Mute)

Press Volume Up/Down Key

Basic Operations

Volume bar appears.

(Manner OFF)

Icon changes to (Vibe), and handset enters Manner

mode (vibe).

(Vibe) while volume bar is displayed

Icon changes to (Mute), and handset enters Manner

mode (mute).

AQUOS sense5G

26

Manner Mode (Mute) Operations

Setting from Quick Settings

Manner mode (mute) setting is also accessible from Quick
Settings Window.

Flick Status Bar down

Icon changes to , and handset enters Manner mode

(mute).

Canceling Manner Mode (Mute)

Press Volume Up/Down Key for volume bar, (Mute)

Icon changes to (Manner OFF), and handset exits

Manner mode.

Using Airplane Mode

Leaving power on, suspend signal-transmitting functions.

Activating Airplane Mode

Flick Status Bar down

Notifications Window opens.

Airplane mode activates.

Canceling Airplane Mode

From Notifications Window,

Airplane Mode Caution

Wi-Fi and Bluetooth® Function Cautions

Activating Airplane mode disables Wi-Fi and Bluetooth®,
interrupting corresponding transmissions.
Wi-Fi/Bluetooth® connections can be used even in
Airplane mode by enabling Wi-Fi/Bluetooth® after
activating Airplane mode; make sure that such connection/
transmission is allowed in your current location before use.

FM Radio

Activating Airplane mode stops FM radio reception. Refrain
from using FM radio onboard an aircraft.

27

Text Entry

Keyboards

Use onscreen keyboards for text entry.

・

Tap Text entry field for keyboard. To hide it, Tap .

・Text entry descriptions are for Google Keyboard (default

input method).

Enabling One-Handed Mode

Shrink onscreen keyboard for easier one-handed operation;
switch between Left-handed mode and Right-handed mode
as needed.

When keyboard is open, Touch & Hold / and slide

finger over /

・

Tap / to switch between Right-handed mode and

Left-handed mode.
・

Tap to disable One-handed mode.

Switching Keyboards

In a text entry window, /

Entry mode is switched.

・

Tap / / to toggle between alphabet entry mode

and number/symbol/emoji/emoticon entry mode.

Entering Letters

To enter Phone:

Basic Operations

Keyboard Layout

Enter characters.

Toggle case.

Switch to number/symbol keyboard.

Enter comma. Touch & Hold to specify settings or

enable One-handed mode.

Switch to emoji/emoticon keyboard.

Delete characters.

Insert line break. Touch & Hold for options; enable One-

handed mode, or move to other entry fields.

Enter period. Touch & Hold for a set of other

punctuation marks and symbols.

Enter space.

In a text entry window,

/

Phone is entered.

・

To toggle case, Tap / before typing a letter. Tap

/ twice to type in all capitals( ). By default, the

first word of each sentence is capitalized automatically.

AQUOS sense5G

28

Using Fingerprint Authentication Function

Fingerprint Authentication Function

Hold finger to sensor to authenticate and use handset.
Use this function to unlock screen or use it as a Back/Recents
key.

Fingerprint Authentication Function
Cautions

Observe the following when using the fingerprint
authentication function.

・Authentication is based on fingerprint characteristics.

This function may be unusable if your fingerprint
characteristics are not prominent.

・Ability to authenticate (assuming finger is held to

sensor correctly) depends on conditions of use. Saving
your fingerprint may be difficult if finger is in any of
the following conditions. Washing/wiping hands, using
different finger, saving a wider area, etc. may improve
capability.

- Wrinkled with moisture (e.g., after a bath)

- Wet with water, sweat, etc.

- Dry

- Covered with handcream, etc.

- Stained with mud or oil

- Rough or damaged (cut, sore, etc.)

- Fingerprint is faint (finger surface is worn)

- Fingerprint is deformed due to weight gain or loss

- Finger surface condition at the time of authentication
is extremely different than when fingerprint was saved

・Fingerprint authentication technology does not guarantee

successful personal authentication/verification. SoftBank
Corp. is not liable for any damages resulting from use
of handset by third party or lost opportunities to use
handset.

Saving Fingerprints

In Home Screen, (Settings)

Security

Security menu opens.

Fingerprint

Fingerprint settings open.

29

Follow onscreen prompts and set pattern / lock no. (PIN) /
password for unlocking screen

・This is a backup method for unlocking the screen if unable

to authenticate with your fingerprint.

・If method for unlocking screen is setting other than

None or Swipe , first unlock screen.

・See "Setting Screen to Unlock by Tracing Pattern,"

"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details on
setting a method for unlocking screen.

Next

Hold finger to sensor until handset vibrates

Basic Operations

・Move finger a little at a time and hold it to sensor.
・Repeat until screen appears indicating fingerprint is saved.
・If finger is already saved, use another finger.

Done

Next

Fingerprint is saved.

・

To save other fingerprints, Tap Add another .

Saving Fingerprints

Savable Number of Fingerprints

Save up to 5 fingerprints.

Backup Screen Unlock Methods

Make sure not to forget pattern / lock no. (PIN) /
password set as backup for unlocking screen.

Fingerprint Saving Operations

Setting/Changing Names of Saved Fingerprints

In Fingerprint settings, Tap saved fingerprint Enter

name OK

Deleting Fingerprints

In Fingerprint settings, for saved fingerprint

YES, REMOVE

AQUOS sense5G

30

Troubleshooting

Q. Failure to save fingerprint

A. Keep your finger pressed on the sensor slightly

harder. Using a different finger may also improve
authentication performance.

Fingerprint Sensor Cautions

Observe the following when using Fingerprint Sensor.

・Do not hit or subject handset to excessive shock. Do not

hit or subject handset to excessive shock. Do not scratch
sensor surface or poke with a pen, pin, or other pointed

object.
・Do not place stickers on sensor surface or mark with ink.
・Dust, smudges, or other soiling on sensor may affect

authentication. Clean the Fingerprint Sensor surface from

time to time.
・Holding finger to sensor for too short/long a time may

affect authentication. Hold finger straight on sensor so

that spiral of fingerprint is in center of sensor.
・Fingerprint Sensor may not activate if you start saving

your fingerprint or performing authentication with your

finger on the sensor. Release it and retry.

Performing Fingerprint Authentication

Updating the System

Check whether system updates are required via the network,
and update manually as required.

Software Update Cautions

Applications

Applications may be updated or newly added, or names,
icons, operations and user interfaces of applications may
be changed.

System Update Cautions

Observe the following before a system update.
・It may take time to update the system.
・Operate handset where signal reception is good and

without changing location. Also operate with adequate
battery charge. Signal becoming weak or Battery
becoming low during a system update may cause an
update failure (an update failure may disable handset).

Data Backup

Saved data may be lost depending on condition of handset

(malfunctioning, damaged, water seepage, etc.). It is

recommended that you back up important data before

updating the system. SoftBank Corp. is not responsible for

damages from loss of data.

In authentication window, hold finger to sensor

Fingerprint is authenticated.

Troubleshooting

Q. Fingerprint is not authenticated

A. Remove finger then try authenticating again.

Or, Flick lock screen up and unlock screen using backup
unlock method set when saving fingerprint.

Updating the System

Notification appears when a system update is required. Tap
the notification and follow onscreen prompts. If notification
does not appear, check whether a system update is required as
follows and update the system.

In Home Screen, (Settings) System

Using ROBOQUL

31

Advanced System update

System update window appears.

Check for update

When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. If emopa is enabled, ROBOQUL
makes an audio notification as it swivels.

Basic Operations

ROBOQUL Firmware Updates

ROBOQUL firmware is updatable. When an update is
required, "Updating ROBOQUL" appears on handset when
connected to ROBOQUL. Follow onscreen prompts to update
firmware.

・To update firmware, the following conditions are

required.

- ROBOQUL is connected to an AC Adaptor

- Handset is placed in ROBOQUL

- Handset is connected to the network

- At least 30% battery is remaining

・The firmware update will be interrupted if the battery

becomes too low or handset/AC Adaptor is removed
from ROBOQUL. ROBOQUL will become unusable if a
firmware update is interrupted. Make sure that the
required conditions are met, and then connect handset to
ROBOQUL again and complete a firmware update.

・Handset checks for firmware updates via the network

once a week when placed in ROBOQUL. Firmware is also
updated via the network. Transmission fees are incurred
when using the network.

Continue by following onscreen prompts

System update begins.

・Use other functions during a system update. However,

for 10 days after a system update notification, update
installation pauses while using other functions. Tap

Resume to restart the installation and also use other

functions.

・

After the system update proceeds, Restart now appears

at the end. Tap and complete the system update.

If Handset Does Not Restart after
Tapping "Restart now"

Before Using ROBOQUL

You must set permissions for ROBOQUL to use functions
beforehand.

Power on handset and charge with ROBOQUL

Unlock screen with handset placed in ROBOQUL

Description of ROBOQUL appears.

An update failure may disable handset. If handset is
disabled, contact your contracted SoftBank Customer

Service.

AQUOS sense5G

32

Setting ROBOQUL

NEXT

WHILE USING THE APP / ONLY THIS TIME

Set whether ROBOQUL swivels while charging with ROBOQUL.

・When enabled while charging using ROBOQUL and handset

is powered on, ROBOQUL swivels when Display lights up, at
start of charging, for incoming calls, alarms, etc.

In Home Screen, (AQUOS Useful)

・For several functions, continue in the same way.

CLOSE

ROBOQUL setting is complete.

・

To make emopa settings, Tap Set emopar , then follow

onscreen prompts.

AQUOS Useful menu opens.

ROBOQUL setting

ROBOQUL setting window opens.

Operations of ROBOQUL

Setting is complete.

・

Tap Operations of ROBOQUL to toggle on ( )/off

( ).

Viewing Information on ROBOQUL

In ROBOQUL setting window, More info

33

Basic Operations

AQUOS sense5G

34

Handset Interface

Handset Screens............................................................... 36

Icons at Display Top (Status Bar)...................................42

Checking Notifications (Notifications Window).............44

Checking Notifications (Quick Settings Window).......... 46

Capturing Screenshots (Clip Now)...................................47

Scrolling Screen Automatically (ScrollAuto)...................48

Using Gaming Menu.......................................................... 50

36

Handset Screens

Lock Screen Layout

Lock screen appears at power on or when Power Key is
Pressed while Display is turned off (screen lock active).
From lock screen, unlock screen, or quickly activate Google
Assistant (Flick screen from bottom left up to the right) or

(Camera) (Flick screen from bottom right up to the left).

By default, Wallpaper changes randomly each time lock screen
appears (Lock Photo Shuffle). Change Wallpaper for lock
screen as needed. See "Changing Wallpaper" for details.

Home Screen Layout

Desktop sheet

Place application shortcuts, folders, widgets freely.
Flick left/right to toggle sheets.

Favorites Tray

Place application shortcuts and folders freely. Activate
applications quickly from any Home Screen sheet or use
Google Search Bar.

Toggling Home Screen Sheets

Show message set for lock screen.

Time and date appear here.

Notifications of incoming calls/messages or from

applications, etc. appear here.

Display screen lock status

Messages and news from emopa appear here (emopa

3

area).

1　Appears when Lock screen message is set. See "Display

Settings" for details.

2　If Organize notifications on the lock screen is enabled,

a notification viewed the first time does not appear the
second and subsequent times. See "Display Settings" and
"Applications & Notifications" for details.

3　Appear when emopa is configured. See "エモパー

を利用する (http://help.mb.softbank.jp/aquos­sense5g/05-07-12.html)" (Japanese) for details.

1

2

Home Screen & App List

Most handset operations start in Home Screen or in app
list. Flick Home Screen up to display app list and activate
applications or change handset settings (To change Home
Screen, switch to another home screen app.)

Home Screen consists of several sheets.
Flick left/right to toggle Home Screen sheets.

・Adding widgets in Home Screen adds more Home Screen

sheets. See "Adding Widgets" for details.

App List Layout

Search for application

View predicted applications

App list

Tap to activate applications. See "Activating

Applications" for details.

37

Portrait Orientation & Landscape
Orientation

appears in Navigation Bar when handset is rotated

horizontally. Tap to switch current screen to landscape

orientation. To switch screen to portrait orientation, rotate

handset vertically and Tap .

Enable Auto-rotate screen to allow current screen to

switch to landscape orientation when handset is rotated
sideways. See "Quick Settings Window Layout," "Display

Settings," and "Accessibility" for details.

Multi-Window

Split screen to view and operate two applications.

・Viewing in Multi-Window is not available for some

applications.

Drag bottom of Display up

Recent apps window opens.

Handset Interface

Drag recently used applications to the left or right and Tap
application to use in history

Split screen

Multi-Window opens, and selected application opens at

top of Display.

AQUOS sense5G

38

In Home Screen/app list, Tap application to use

Tapped application opens at bottom of Multi-Window.

・Alternatively, in recent apps window, Tap icon of application

in list Split screen to split the screen.

Multi-Window Operations

Changing Top/Bottom Areas of Multi-Window

Changing Wallpaper

Touch & Hold open area of Home Screen

Wallpapers

Drag pane bar ( ) up or down

Switching between Applications

Flick up Tap application

Exiting Multi-Window

Flick pane bar ( ) up/down

Capturing Screenshots

Long Press Power Key and Volume Down Key at the same time
to capture a screenshot of the current screen.

Tap application ( Photos , etc.)

Select image

・May be unavailable for some applications.
・

View captured screenshots in (Photos), etc.

・Alternatively, use Clip Now and drag Display from corner to

center to capture a screenshot. See "Capturing Screenshots

(Clip Now)" for details.

・Operations may vary depending on selected item. Follow

onscreen prompts.

Home screen / Lock screen / Home screen and lock

screen

Setting is complete.

・

Tap Home screen to set the image as Wallpaper for Home

Screen only.

・

Tap Lock screen to set the image as Wallpaper for lock

screen only.

・

Tap Home screen and lock screen to set the image as

Wallpaper for both Home Screen and lock screen.

Wallpaper Change Operations

39

Adding Shortcuts

In app list, Touch & Hold application and Drag to "Add to home
screen"

Handset Interface

Shortcut is added automatically.

Function Shortcuts

With some applications, Touch & Hold for shortcuts to
functions. Touch & Hold function shortcut then release
finger at location in Home Screen to add function shortcut.

Using Lock Photo Shuffle

Change Wallpaper randomly each time lock screen appears.

Touch & Hold open area of Home Screen Wallpapers

Lock Photo Shuffle OFF ( ON )

Select folder to show with Lock Photo Shuffle ( )

・All images in selected folder appear randomly.
・

Tap at right of folder name to view images in folder.

Using SHSHOW

Touch & Hold open area of Home Screen Wallpapers

SHSHOW Follow onscreen prompts

Deleting Shortcuts

In Home Screen, Touch & Hold icon Drag to "Remove"

AQUOS sense5G

40

Adding Widgets

Add Chrome™ bookmarks, Analog clock, etc. as follows.

Touch & Hold open area of Home Screen

Widgets

Drag to location to add widget

Widget is added.

・Drag to sheet visible at edge of Display to toggle sheets

and add. Drag to rightmost sheet to add one more sheet and
add.

Removing Widgets

In Home Screen, Touch & Hold widget Drag to "Remove"

A list of widgets opens.

Touch & Hold widget

Adding Folders

Add folders to collect icons.

・Folders can also be created in Favorites Tray and app list.

In Home Screen, Touch & Hold icon to place in folder

41

Deleting Folders

In Home Screen, Touch & Hold folder Drag to "Remove"

・Delete folders the same way in Favorites Tray and app

list.

・Applications in folder are also deleted.

Drag to another icon to group with

Folder is added, and two icons are saved in the folder.

Moving Icons/Widgets

Icons can also be rearranged in Favorites Tray and app list.

In Home Screen, Touch & Hold icon/widget

Drag to target location

Icon/widget is moved.

・To a folder:Drag icon to target folder.

Handset Interface

Folder Operations

Changing Folder Names

In Home Screen, Tap folder Tap area to enter folder

name at bottom of window Enter folder name

・Change folder names the same way in Favorites Tray and

app list.

Placing Icons in Folder

In Home Screen, Touch & Hold icon Drag to folder

・Place icons the same way in Favorites Tray and app list.

Moving Icons Out of Folder

In Home Screen, Tap folder Touch & Hold icon

Drag it out of folder

・Move icons the same way in Favorites Tray and app list.

AQUOS sense5G

42

Making Home Screen Settings

Settable items are the following.

Item Description

Set whether to show dots with application
Notification
dots

Add
number on
notification
dots

Add app icons
to Home
screen

Display Google
app

Display Google
Search widget

App
suggestions

Allow Home
screen
rotation

icons for notifications.

See "Applications & Notifications" for

details.

Set whether to show number of

notifications with notification dots.

Set whether icon is added to Home Screen

after downloading new application.

Set whether to show news, weather, etc.

at left of Home Screen.

Set whether to show Google Search Bar in

Favorites Tray.

Set whether to show application

suggestions in app list and Recents.

Set whether to rotate Home Screen with

handset orientation automatically.

Icons at Display Top (Status Bar)

Indicators (new message notification, handset status, etc.)
appear at the top of Display.

Status Bar Layout

Notifications, warnings, etc. appear here. (Notification

Indicators)

Handset status and other information appear here.

(Status Indicators)

Touch & Hold open area of Home Screen

Home settings

Set items

Settings are complete.

43

Main Notification Indicators

Notification Indicators appear on the left.

・Notification Indicators do not appear in lock screen.

Indicator Description

Call (Dialing/Arriving/in Progress)

Call on Hold

Missed Call

New Answer Phone Message

New Voicemail

New SMS/+Message

New Gmail™

Alarm Sounding/Snoozing/Upcoming Alarm

Calendar Event Notification

Application Update Available

Data Downloaded

Bluetooth® Data Reception Request

Mounting SD Card

Screenshot Failed

More Notifications

Main Status Indicators

Status Indicators appear on the right.

Indicator Description

Battery Strength

Energizing

Battery Saver On

Signal Strength

No Signal (5G/4G LTE/4G/3G)

5G Data in Use

4G LTE/4G Data in Use

3G Data in Use

Airplane Mode

Wi-Fi Connected

Bluetooth® Connected

Manner Mode (Vibe)

Manner Mode (Mute)

Wi-Fi Hotspot Tethering in Use

Do Not Disturb Set

Getting Location Information

Alarm Set

Hidden Statuses

Handset Interface

1

1　Corresponding indicator appears when handset is connected

to FDD-LTE (SoftBank 4G LTE) or AXGP (SoftBank 4G).
Between these Networks, handset connects to SoftBank 4G
whenever possible.

AQUOS sense5G

44

Checking Notifications
(Notifications Window)

Open notifications and check handset status.

Opening Notifications Window

Flick Status Bar down

Notifications Window opens.

Closing Notifications Window

Notifications Window Layout

Category

Notifications and active functions.

Use corresponding functions.

Manage notifications.

Delete all notifications and close Notifications Window.

1　Notifications are shown in "Conversations," "Notifications,"

and "Silent" categories.

2　Usable functions depend on the notification. As an

example, dial or send an SMS to the phone number of a new
call.

1

2

Flick Notifications Window up

Notifications Window Operations

Switching between Detailed & Simple Views for
Notifications in Notifications Window

In Notifications Window, Drag notification down/up with
two fingers at the same time, or Pinch/Spread

・Unavailable for some notifications.

Making Notification Settings

In Notifications Window, Drag notification left/right

Follow onscreen instructions

・Settable items depend on the notification.

45

Checking Notifications

Flick Status Bar down

Notifications Window opens.

Deleting Notifications

Flick Status Bar down

Deleting All Notifications

Flick Status Bar down

Handset Interface

Notifications Window opens.

Clear all

Notifications Window opens.

Flick notification left/right

Notification is deleted.

・Some notifications may not be deleted.

All notifications are deleted.

・Some notifications may not be deleted.

AQUOS sense5G

46

Checking Notifications (Quick
Settings Window)

Tap icons to toggle functions on/off, etc.

Opening Quick Settings Window

Flick Status Bar down

Notifications Window opens.

Quick Settings Window Layout

Adjust Display brightness.

Toggle Wi-Fi on/off.

Toggle Bluetooth® function on/off.

Toggle Mobile Light on/off.

Toggle Manner mode (OFF / Vibe / Mute).

Toggle Airplane mode on/off.

Toggle Auto-rotate screen on/off.

Flick Notifications Window down

Quick Settings Window opens.

・Alternatively, to open Quick Settings Window, Flick Status

Bar down with two fingers with Notifications Window
closed.

Closing Quick Settings

Flick Quick Settings up

Toggle Location on/off.

Toggle RelaxView on/off.

Toggle Wi-Fi hotspot tethering on/off.

Toggle VeilView on/off.

Show Nearby Share

Toggle Battery Saver on/off.

Show cast screen.

Start Screen Record

Open Edit screen for Quick Settings Window.

Indicate position of Setting key sheet.

Open Settings.

1

1　Flick Setting key area left/right to toggle sheets.

Display during Music Playback

Operation panel opens in Quick Settings Window and
enables operations such as play/pause.

47

Customizing Quick Settings Window

Rearranging Setting Keys

In Quick Settings Window, Touch & Hold Setting

key Drag Setting key to rearrange it

Adding Setting Keys

In Quick Settings Window, Touch & Hold Setting

key below "HOLD AND DRAG TO ADD TILES" Drag

Setting key to target location

Deleting Setting Keys

In Quick Settings Window, Touch & Hold Setting

key Drag to "DRAG HERE TO REMOVE"

Resetting Quick Settings Window

In Quick Settings Window, Reset

Capturing Screenshots (Clip Now)

Drag Display from corner to center to capture a screenshot.

Enabling Clip Now

In Home Screen, (AQUOS Useful)

AQUOS Useful menu opens.

Handset Interface

Clip Now

Clip Now menu opens.

Clip Now ( )

Clip Now is enabled.

・

Tap Clip Now to toggle on ( )/off ( ).

Checking How to Use Clip Now

In Clip Now window, User's Guide

AQUOS sense5G

48

Capturing Screenshots

Capture screenshots for saving as files.

・Some screens may not be capturable.
・

View captured screenshots in (Photos), etc.

Touch upper left (upper right) corner of Display

Drag to line

Scrolling Screen Automatically
(ScrollAuto)

Scroll the screen up and down automatically.

Enabling ScrollAuto

In Home Screen, (AQUOS Useful)

AQUOS Useful menu opens.

Screenshot is saved.

ScrollAuto

ScrollAuto menu opens.

ON/OFF ( )

ScrollAuto is enabled.

・

Tap ON/OFF to toggle on ( )/off ( ).

49

ScrollAuto Operations

Setting ScrollAuto to Applications

In ScrollAuto menu, Set Apps Tap application name

・

Tap application name to toggle on ( )/off ( ).

・If confirmation appears, follow onscreen prompts.

Setting Whether to Show Status Bar Indicator
while Running Target Applications

In ScrollAuto menu, Notify in status bar

・

Tap Notify in status bar to toggle on ( )/off

( ).

Setting Whether to Swipe with Two Fingers to
Autoscroll

In ScrollAuto menu, ScrollAuto with just two fingers

・

Tap ScrollAuto with just two fingers to toggle on

( )/off ( ).

Using ScrollAuto

The feature may not follow the setting with certain
applications.

Drag up slowly

appears.

・

When Display is Dragged down, appears instead.

Handset Interface

Slide finger to and release

Screen scrolls automatically.

・

Alternatively, while Tap ScrollAuto with just two fingers

is enabled, Drag from bottom upward or from top downward
with two fingers to start scrolling.

・Screen may not scroll depending on where you start

Dragging.

・Scroll stops when Display is Tapped or after five minutes.

ScrollAuto Usage Note

ScrollAuto does not work when Display is Flicked or
Dragged quickly.
ScrollAuto supports vertical scrolling only.

ScrollAuto Operations

Changing Scrolling Speed

While scrolling, /

AQUOS sense5G

50

Pausing Scrolling

While scrolling,

・

While paused, Tap to resume scrolling.

Opening ScrollAuto Window while Scrolling

While scrolling,

Using Gaming Menu

While playing a game, record game screen or search for
walkthrough sites and make gaming screen and other settings.

Gaming Settings

Make gaming screen quality and notification settings. Settable
items are the following.

Item Description

Set whether to disable "Return" action

Behavior block

Block
notifications
while games
are running

Game image
quality

Performance Make settings for performance of games.

View Menu

How to use Check how to use gaming menu.

Search
settings

App list

Notification
at auto­registration

FAQ Check FAQ on support website.

in gesture navigation or automatic
brightness adjustment.

Set whether to block notifications while
games are running, etc.

Set whether to optimize image quality of
games.

Set whether to display gaming menu while
games are running.

Set search string to search on web site or
within social media from gaming menu.

Set applications applicable to gaming
settings.

Set whether to notify when installed
application is automatically saved as
target of Gaming settings.

In Home Screen, (AQUOS Useful)

AQUOS Useful menu opens.

51

Gaming settings

Gaming settings open.

Set each item

Setting is complete.

Gaming Settings Operations

Set Whether to Block "Return" Action in
Gesture Navigation or Automatic Brightness
Adjustment

Making Settings for Performance of Games

In Gaming settings, Performance Prioritize high-

definition display / Give priority to light action

QUIT GAME AND APPLY.

・Also end the game running in the background.

Setting Whether to Display Gaming Menu while
Games are Running

In Gaming settings, View Menu

・

Tap View Menu to toggle on ( )/off ( ).

Setting Search String to Search on Web Site or
within Social Media from Gaming Menu

In Gaming settings, Search settings Input search

string

Setting Applications Applicable to Gaming
Settings

In Gaming settings, App list Tap application

・

Tap application name to toggle on ( )/off ( ).

Handset Interface

In Gaming settings, / for "Behavior block"

・

Tap to toggle on ( ), to toggle off ( ).

・

Behavior block Tap function to block to toggle

option on ( )/off ( ).

Setting Whether to Block Notifications while
Games are Running

In Gaming settings, / for "Block notifications

while games are running"

・

Tap to toggle on ( ), to toggle off ( ).

Setting Whether to Block all Notifications or
Block Notifications during Incoming Phone Calls

In Gaming settings, Block notifications while games are

running Block all notifications (display and sounds)

/ Don't block incoming phone calls

Setting Whether to Optimize Image Quality of
Games

In Gaming settings, Game image quality

・

Tap Game image quality to toggle on ( )/off

( ).

Setting Whether to Notify when Installed
Application is Automatically Saved as Target of
Gaming Settings

In Gaming settings, Notification at auto-registration.

・

Tap Notification at auto-registration. to toggle on

( )/off ( ).

Opening Gaming Menu

Flick Status Bar down while running target applications

Gaming Menu opens in Notifications Window.

AQUOS sense5G

52

Gaming Menu Layout

Search on web site or within social media.

Toggle notification blocking on/off.

Toggle operation blocking on/off.

Record screens while games are running.

Activate touch guard.

Switch gaming menu.

Switch gaming menu.

Activate Gaming settings.

Phone

Placing/Answering Calls...................................................54

Optional Services..............................................................59

Handset Phone Number.................................................... 66

Making Phone Settings.....................................................66

Address Book.................................................................... 68

54

Placing/Answering Calls

How to dial directly to make a call and answer a call, as well
as options when a call is arriving/during a call are described.

Support for VoLTE/VoLTE (HD+) and
HD Voice

Handset supports VoLTE/VoLTE (HD+) and HD Voice for
high-quality call sound. See "Using VoLTE/VoLTE (HD+)"
and "HD Voice" for details.

Placing Calls

In Home Screen, (Phone)

Use onscreen dialpad to enter number

・Include area code for landline numbers.
・

To correct number, Tap to delete digit(s), then enter

correct number.

Phone opens.

Dialpad window opens.

Handset dials number. Call begins when other party

answers.

To end call,

Call ends.

55

Emergency Calls

Emergency Location Report

Making emergency calls (110, 119 or 118) automatically
reports handset location to corresponding agency (police,
etc.). This system is referred to as Emergency Location
Report, and notifies location based on positioning from
base stations.

・Location Report does not incur registration/transmission

fees.

・Location/signal conditions affect positioning accuracy.

Always provide location and call purpose.

・Hiding Caller ID (using 184, etc.) cancels Location Report.

However, corresponding agency may obtain location
information in life threatening situations.

・Location Report is not sent for calls made while outside

Japan.

After Making an Emergency Call with Reject
Call Enabled

Reject call is disabled for about two hours to receive calls
from corresponding agency. To manually enable Reject call
again after making an emergency call:

In Home Screen, (Phone) Settings

Blocked numbers Re-enable now

Phone Window Layout

Phone

Search field.

Search contacts and locations. Tap to voice search.

Show call history.

Show favorites.

Open menu.

Show dialpad.

Show contacts.

Calling Emergency Number When
Handset Screen is Locked

In lock screen, Flick up Emergency Enter number

for emergency service

・Use if method for unlocking screen is setting other than

None or Swipe . See "Setting Screen to Unlock by

Tracing Pattern," "Requiring Lock No. (PIN) Entry for
Unlocking Screen," and "Setting Screen to Unlock with
Password" for details on screen lock methods.

Troubleshooting

Q. Call does not connect

A. Did you dial all digits for the number? Dial all digits

for numbers starting with a "0" area code, etc.

A. Is the signal weak? Change locations and call again.

Emergency Call Cautions

Areas Where Usable

Emergency calls from handset can be made only in SoftBank
service areas.

Airplane Mode

Note that emergency calls cannot be made in Airplane
mode. Flick Status Bar down and cancel it.

AQUOS sense5G

56

Answering Calls (Display Off)

Flick up when call is arriving

Call connects.

To end call,

Arriving Call/Answer Phone Operations

Answering with Answer Phone

During call, Absence Memo

・

When screen is unlocked, Incoming call

Absence Memo .

Playing Back Answer Phone Messages

In lock screen, Tap notification twice Tap message

・When screen is unlocked, Flick Status Bar down for

Notifications Window, then Tap notification Tap

message.

・

To stop playback, Tap .

Editing Subjects of Answer Phone Messages

In Home Screen, (Phone) Settings

Calls Answer phone Answer phone list

Touch & Hold message Edit Subject Enter subject

name OK

Call ends.

Missed Calls

For unanswered calls, notification appears in lock screen.

Copying Answer Phone Messages to Internal
Storage/SD Card

In Home Screen, (Phone) Settings

Calls Answer phone Answer phone list

Touch & Hold message Export AQUOS

sense5G / SD card Select where message is saved

USE THIS FOLDER ALLOW OK

Rejecting Arriving Calls

As call is arriving, Flick down

・

When screen is unlocked, Tap DECLINE .

Not Answering Call and Sending SMS

As call is arriving, Reply Tap message to send

・

When screen is unlocked, Incoming call Reply

Tap message to send.

・

Tap Write your own... to create and send message.

Forwarding Arriving Calls

Notification

・Tap notification twice to check missed call records and

call back as needed.

・

When screen is unlocked, appears on Status Bar.

Flick Status Bar down for Notifications Window, then

Tap notification. When CALL BACK / MESSAGE appear

below notification, Tap to call back or send SMS.

During call, Forwarding

・

When screen is unlocked, Incoming call

Forwarding .

・Set a phone number to forward calls to beforehand. See

"Call Forwarding" for details.

Stopping Ringtone and Vibration

As call is arriving, Volume Up/Volume Down Key

57

Answering Calls (Display On)

When call is arriving, ANSWER

Call connects.

To end call,

Call Window Layout/In-Call Operation

Phone

Other party photo.

Other party name/number.

HD Voice ( )/HD+ Voice ( ) call in progress.

Mute own voice.

Show dialpad.

Add call.

End call.

Call time.

Use Speakerphone.

Place call on hold.

Open menu.

Call ends.

In-Call/Voice Memo Operations

Adjusting Call Volume

During call, Volume Up/Down Key

Recording Call (Voice Memo)

During call, Voice Memo

・

To end recording, Tap Stop .

Playing Back Voice Memos

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List Tap

Voice Memo

・

To stop playback, Tap .

Editing Subjects of Voice Memos

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List

Touch & Hold message Edit Subject Enter subject

name OK

AQUOS sense5G

58

Copying Voice Memos to Internal Storage/SD
Card

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List

Touch & Hold message Export AQUOS

sense5G / SD card Select where message is saved

USE THIS FOLDER ALLOW OK

Troubleshooting

Q. Difficulty with call

A. It may be difficult to make a call in a location with

noise.

A. Check the call volume when using Speakerphone. It may

be difficult to make a call with a raised call volume.

Using VoLTE/VoLTE (HD+)

VoLTE (Voice over LTE) is a system enabling voice calls over
LTE networks. Compared to voice calls over conventional 3G
connections, high-sound quality calls and reduced time until
ringtones sound are possible. VoLTE (HD+) provides a clearer
and more natural quality call than conventional VoLTE.

・VoLTE/VoLTE (HD+) are available when the counterpart

model is respectively a VoLTE- or VoLTE (HD+)-compatible
model from SoftBank/Y!mobile. In addition, it is necessary
for both handset and the counterpart model to be within
the SoftBank 4G LTE (FDD LTE) service area, with
"Preferred network type" set to "5G (recommended)" or
"4G", and "4G Calling" enabled.

・See "Service web page (https://www.softbank.jp/mobile/

service/global/overseas/volte/)" (Japanese) for information

on countries and regions where VoLTE international roaming
is supported.

Q. The other party cannot hear me

A. Are you covering Mic/Recorder Mic on the bottom

surface of handset with your finger, etc.? Make sure
not to cover Mic/Recorder Mic.

A. Have you muted handset? The other party cannot hear

you if handset is muted.

Q. Sound experiences popping during a call

A. Are you moving location during a call? Popping may

occur when switching areas for a better signal. This is
not a malfunction.

Disabling VoLTE/VoLTE (HD+)

In Home Screen, (Settings) Network & internet

Mobile network 4G Calling ( )

・

Tap 4G Calling to toggle on ( )/off ( ).

VoLTE/VoLTE (HD+) Cautions

VoLTE/VoLTE (HD+) use 4G network service, and are
unavailable when 4G network service is disabled on
handset. If VoLTE/VoLTE (HD+) are unavailable, follow
the steps below to check whether 4G network service is

enabled ( ).

In Home Screen, (Settings) Network & internet

Mobile network Preferred network type

・

If disabled ( ), Tap 5G (recommended) / 4G to

enable it ( ).

HD Voice

HD Voice supports a wide range of audio tones for clearer,
more natural-quality voice calls.

・Available when the counterpart model is an HD Voice-

compatible model from SoftBank/Y!mobile.

・HD Voice is compatible with VoLTE and 3G network. Use HD

Voice with VoLTE for voice calls of even higher quality.

59

Optional Services

Use these optional services for voice calls:

Optional Services

The following optional services are available.

Service Description

Call
Forwarding

Voicemail

Call Waiting

Group Calling1Merge multiple calls.

Notify Caller
ID

Call Barring

1　Requires separate subscription.

Divert all/unanswered calls to a preset
number.

Divert all/unanswered calls to Voicemail
Center; access messages via handset/
touchtone phones.

1

Answer calls during a call.

Send or hide your number when placing
calls.

Restrict incoming/outgoing calls by
conditions.

Call Forwarding

In Home Screen, (Phone)

Phone

Phone opens.

Settings Calls

Call service settings

Call service settings open.

Voice Mail / Call Forwarding

AQUOS sense5G

Voice Mail/Call Forwarding opens.

60

Canceling Call Forwarding

Voice Mail / Call Forwarding Call Forwarding ON

Ring Time Tap the ring time

In Voice Mail/Call Forwarding screen, Tap Voice Mail /

Call Forwarding All OFF CONFIRM

Telephone Number of Forwarding Destination Tap

the phone number input area Enter the forwarding

destination phone number REGISTER

CONFIRM

Call Forwarding is set.

Voicemail

In Home Screen, (Phone)

61

Voice Mail / Call Forwarding Voice Mail ON

Phone

Phone opens.

Settings Calls

Call service settings

Ring Time Tap the ring time

CONFIRM

Call service settings open.

Voice Mail / Call Forwarding

Voice Mail/Call Forwarding opens.

Voicemail is set.

Voicemail

Voicemail and Answer Phone

Voicemail and Answer Phone differ mainly in the following
ways.

・Voicemail:Messages are held at the Voicemail Center.

Messages are held even when handset is not turned on
or outside a service area. Message playback is subject to
your subscription call charges.

・Answer Phone:Messages are held on handset. Use Answer

Phone only when handset is turned on or within a service
area.

AQUOS sense5G

62

When New Message is Recorded

appears on Status Bar. To play message, Tap

Voicemail in Notifications Window, then follow voice

guidance.

Canceling Voicemail

In Voice Mail/Call Forwarding screen, Tap Voice Mail /

Call Forwarding All OFF CONFIRM

Call Waiting

Requires separate subscription.

In Home Screen, (Phone)

Phone opens.

Settings Calls

Call service settings

Call service settings appear.

Group Calling

63

for "Call Waiting" ( )

Call Waiting is set.

When Call Arrives during Another Call

A tone sounds; Flick up to begin call.

Canceling Call Waiting

for "Call Waiting" ( ) in all service settings

screen

Requires separate subscription.

During a call, Add call

Phone

Dialpad window opens.

Enter number

Call is added.

・

Alternatively, Flick top of dialpad window down

Contacts Tap contact Tap number of call to add to

add call.

・

Flick top of dialpad window down Recents Tap

for Call History entry to add.

When call connects, Merge

Group Calling starts.

AQUOS sense5G

64

Notify Caller ID

In Home Screen, (Phone)

Phone opens.

Settings Calls

Caller ID Network default / Hide number / Show

number

Caller ID is set.

・

Set to Network default to notify number.

Additional settings

Additional settings appear.

Call Barring

65

Restrict outgoing/incoming calls and SMS messages.

・When attempting to place a call while calling is restricted, a

message appears. Message may take time to appear in some
areas.

Restriction Description

- Barring of All Outgoing Calls
Restrict all outgoing calls.

- Barring of All Outgoing International
Calls
Restrict international calls; while outside

Japan, calls within current country are
Outgoing Call
Barring

Incoming Call
Barring

allowed.

- Barring of Outgoing International Calls

except Japan

Restrict international calls; while outside

Japan, calls within current country and to

Japan are allowed.

- Stop Barring of Outgoing calls

Cancel all outgoing call restrictions.

- Barring of All Incoming Calls

Restrict all incoming calls.

- Barring of All Incoming International

Calls

Reject calls while outside Japan.

- Stop Barring of Incoming Call

Cancel all incoming call restrictions.

Call service settings

Phone

Call service settings opens.

Outgoing Call Barring / Incoming Call Barring

In Home Screen, (Phone)

Phone opens.

Settings Calls

Follow onscreen prompts

Restriction is set.

Call Barring Operations

Setting Call Barring

In Call service settings, Outgoing Call Barring /

Incoming Call Barring Tap barring method

Canceling All Outgoing Call Restrictions

In Call service settings, Outgoing Call Barring Stop

Barring of Outgoing Call

Canceling All Incoming Call Restrictions

In Call service settings, Incoming Call Barring Stop

Barring of Incoming Call

Troubleshooting

Q. Calling is not barred

A. Are you using Call Forwarding or Voicemail? Calling

may not be barred even if Barring of All Outgoing Calls
and Barring of All Incoming Calls are set.

AQUOS sense5G

66

Handset Phone Number

Checking Your Phone Number

In Home Screen, (Settings)

Settings appear.

・Handset number is shown below "Phone number."

Making Phone Settings

Making Phone Settings

Check phone information and make settings. Settable items
are the following.

Item Description

- Sort by
Change the sort order of callers/callees in
Call History.

Display
options

Sounds and
vibration

Quick
responses

Calls

Blocked
numbers

Voicemail

Assisted
dialing

Caller ID &
spam

- Name format
Change how caller/callee names are
displayed in Call History.

- Choose theme

Set themes of (Phone) and

(Contacts).

Set ringtone, notification sound, etc.
See "Sound Settings" for details.

Edit an SMS message for when unable to
answer a call.

- Additional settings
Set caller IDs.

- Answer phone
Set Answer phone.

- Prefix
Save prefixes to add to numbers when
dialing and set operation of prefixes.

- SoftBank call settings
Make subaddress settings.

- Call service settings
Set rules for incoming and outgoing
calls, Voice Mail, Call Forwarding and Call
Waiting.

Set numbers to block calls from.

- Notifications
Make notification settings.

- Advanced Settings
Check Voicemail settings.

- Assisted dialing
Add country code candidates automatically
when making calls overseas from Call
History or Address Book.

- Default home country
Set country codes to be added when using
Dial Assist.

- See caller and spam ID
Set whether to show name of caller
unregistered in contacts.

- Filter spam calls
Set whether to show information about
incoming calls that are suspected to be
spam.

67

- Nearby places

Set whether to show search results for

nearby places.

- Personalized search results

Set whether to show search results

including search history when logging in

Nearby places

About, Terms
& Privacy

Advanced

In Home Screen, (Phone)

to a Google account.

- Google Account

Check or add a Google account when

Personalized search results is enabled.

- Location permission is denied

Tap to enable location information to

search for nearby spots, and change to

Location settings .

Check version information, privacy policy,

and terms of service.

- Flip To Silence

Set whether to silence an incoming call,

etc. when handset is placed with its

screen face down on a flat surface.

Phone Setting Operations

Editing SMS Message to Send to Caller when
Unable to Answer

In Phone settings, Quick responses Tap message to

edit Enter message OK

Checking Storage Available and Recordable
Number of Answer Phone Messages and Voice
Memos

In Phone settings, Calls Answer phone Current

storage status

Setting/Canceling Answer Phone

In Phone settings, Calls Answer phone Answer

phone Mannermode / ON / OFF

Checking Answering Message for Answer Phone

In Phone settings, Calls Answer phone

Answering message confirm Touch & Hold "Answering

message content" Play

Phone

Phone opens.

Settings

Phone settings open.

Setting Answering Time for Answer Phone

In Call settings, Calls Answer phone Answer

time setting Select time SET

・If arriving calls are disconnected before answer time that

is set for Answer phone passes, disable Call Forwarding
or Voicemail. See "Call Forwarding" and "Voicemail" for
details on Call Forwarding or Voicemail.

Saving Prefixes to Add to Numbers when
Dialing

In Call settings, Calls Prefix Edit Prefix

Enter prefix number OK

Setting Operation of Prefixes

In Call settings, Calls Prefix Prefix

Preference Always / Show Dialog every time /

Never

Setting Whether "*" in Number Is Subaddress
Delimiter

Set each item

Setting is complete.

In Call settings, Calls SoftBank call settings

Sub address settings

・If confirmation appears, follow onscreen prompts.

AQUOS sense5G

68

Rejecting Calls from Unnotified Numbers

In Call settings, Blocked numbers Unknown

・

Tap Unknown to toggle on ( )/off ( )

Address Book

Save phone numbers and mail addresses as well as birthdays,
nicknames, etc.
Set ringtones for each contact as needed.

Barring Calls from Specified Numbers

In Call settings, Blocked numbers Add a number

Enter the number Yes

Address Book Caution

Contacts may be altered/lost if handset is left uncharged
or due to accidents, malfunctions, repairs, handset
upgrade/replacement, mishandling, etc. Back up important
contacts and other data regularly. SoftBank Corp. is not
liable for any damages resulting from loss/alteration of
contacts.

Adding New Contacts

In Home Screen, (Google)

(Contacts)

Contacts opens.

Window for saving new contact opens.

・If confirmation appears, follow onscreen prompts.

Set/enter each item SAVE

69

Syncing with Contacts on Server

Sync handset Address Book with Google contacts on server.
Also sign in to a Google Account before syncing with a
non-Google Account.

In Home Screen, (Settings) Accounts Tap

account to sync Account sync Contacts (

)

Phone

Contact is saved.

Operations when Saving Contacts

Showing Other Savable Items

In window for creating new contact, More fields

・Save residential address, chat, memos, etc.

Setting (Labels) Groups

In window for creating new contact, More fields

Label Tap label ( )

・

Tap label to toggle selected ( )/unselected ( ).

・To add a new label, in window for creating new contact,

More fields Label Create new... Enter

name of label OK .

Saving Type of Phone Number, Etc.

In window for creating new contact, Tap type to

save

・

For Custom , enter type name OK .

Deleting Entered Phone Number, Etc.

AQUOS sense5G

In window for creating new contact, for item

70

Dialing from Contacts

In Home Screen, (Phone)

Phone opens.

Contacts

Tap number

Handset dials number. Call begins when other party

answers.

・

Alternatively, Tap Call to make a call.

Contacts appear.

・

In Home Screen, (Google) (Contacts) to show

contacts.

Tap contact

Contact opens.

Messaging

Using ＋メッセージ (+Message)....................................... 72

Using Gmail....................................................................... 72

72

Using ＋メッセージ (+Message)

Using +Message

For +Message, see SoftBank Website.

http://help.mb.softbank.jp/app/plusmessage/sp/ (Japanese)

Using Gmail

Use Gmail (Google's webmail service) as well as your work/
personal email.

Setting an Account

Set up a Google Account or an email account to use Gmail.

When activating (Gmail) for the first time, account setup

menu appears; complete setup.

・Account setup menu does not appear if you are already

signed in to a Google Account.

・To use your existing account, information such as username

(user ID), password, and server name is required.

In Home Screen, (Google) (Gmail)

Account setup menu opens.

・If confirmation appears, follow onscreen prompts.

Add an email address

Tap account type

Follow onscreen prompts

73

Creating/Sending Gmail

Account setup is complete.

In Home Screen, (Google)

Messaging

(Gmail)

Message list opens.

Compose

Message composition window opens.

Enter recipient, subject and text

AQUOS sense5G

74

Message is sent.

Operations when Creating Message

Opening New Gmail

When message arrives, new message notification appears in
lock screen.

In lock screen, Tap new message notification twice

Adding Cc/Bcc Recipients

In message composition window, in Recipient field

Enter recipient

Attaching Files

In message composition window, Attach file

Select where file is saved Select file

・

To attach files saved in Google Drive™, select Insert

from Drive .

Selecting Recipients from Address Book

In message composition window, Add from

Contacts Select recipient

Setting Confidential Mode

In message composition window, Confidential

mode Set each item SAVE

Message window opens.

・For two or more new messages, message list opens; Tap one.
・

When screen is unlocked, appears on Status Bar. Flick

Status Bar down, then Tap notification.

Saving Current Message as Draft

While creating message, Save draft

Discarding Current Message

In message composition window, Discard

Discard

Opening Gmail

In Home Screen, (Google)

(Gmail)

75

Forwarding Messages

In message window, for message to forward

Forward Create message

・Alternatively, at bottom of message window, Tap

Forward .

Resetting Messages as Unread

In message window,

・Alternatively, in message list, Tap icon for message to

reset as unread ( ) .

Messaging

Deleting Messages

In message window,

・Alternatively, in message list, Tap icon for message to

delete ( ) .

Archiving Messages

Message list opens.

Tap message

Message window opens.

In message window,

・Alternatively, in message list, Tap icon for message to

archive ( ) .

Syncing Accounts Manually

In message list, Flick down

・Sync sent and received messages manually at any time

regardless of the automatic sync settings.

Operations when Opening Messages

Replying to Messages

In message window, for message to reply to

Create message

・

To reply to all, in message window, for message to

reply to Reply all .

・

Alternatively, at bottom of message window, Tap Reply

/ Reply all .

AQUOS sense5G

76

Internet

Using the Internet (Chrome)............................................78

78

Using the Internet (Chrome)

Use Chrome simply by entering words to search for or URLs.

TLS

TLS (Transport Layer Security) is a protocol for encrypting
sent/received data. While in a screen connected by
TLS, data is encrypted to safely send/receive private
information, credit card numbers, corporate secrets,
etc., and provide protection against online threats
(eavesdropping, falsification, impersonation, etc.).

TLS Caution

When opening a secured page, users must decide as their
responsibility whether or not to open the page with use
of TLS. SoftBank Corp. and the Certification Authorities
Symantec Website Security G.K. and Cybertrust make no
guarantees whatsoever to users regarding security of TLS.

Using Chrome

Enter search string or URL

Search results appear or a Website opens.

Chrome Operations

Opening New Tabs

Open multiple Websites in different tabs to switch
between them easily.

In Chrome, New tab

・

To switch tabs, Tap and then target tab.

・

Number in changes with number of tabs.

In Home Screen, (Chrome)

Chrome activates.

・If confirmation appears, follow onscreen prompts.

Tap Text entry field

Opening Recent Tabs

In Chrome, Recent tabs Tap tab

Viewing Websites without Leaving Browsing
History, Cookies, Etc.

In Chrome, New incognito tab Follow onscreen

prompts

Closing Tabs

In Chrome, for tab

・Alternatively, Flick tab left/right to close.
・

Number in changes with number of tabs.

Searching within Website

In Chrome, Find in page Enter search text

Search results are highlighted.

Saving (Downloading) Images

In Chrome, Touch & Hold image Download image

・

appears on Status Bar when image is saved

(downloaded). To open the image, Tap download complete
notification in Notifications Window.

・

Open saved (downloaded) image from (Files),

(Photos), etc.

Opening Saved (Downloaded) Image, Etc.

In Home Screen, (Google) (Files)

Browse Downloads Tap image, etc.

・If confirmation appears, follow onscreen prompts.

79

Adding Bookmarks

In Home Screen, (Chrome)

Chrome activates.

Internet

Show Website to add

( )

Current Website is added to Bookmarks.

AQUOS sense5G

80

Bookmark Operations

Editing Bookmarks

In Chrome, Bookmarks for bookmark to

edit Edit Edit each item

Moving Bookmarks

In Chrome, Bookmarks for bookmark to

move Move to... Select location

・SoftBank folder and bookmarks in SoftBank folder cannot

be moved.

Deleting Bookmarks

In Chrome, Bookmarks for bookmark to

delete Delete

Checking Browsing History

In Home Screen, (Chrome)

Chrome activates.

History

History window opens.

Tap record

Website opens.

Setting Chrome

81

Make Chrome settings. Settable items are the following.

Item Description

Sign in to
Chrome

Sync and
Google
services

Search engine Select a search engine.

Passwords

Payment
methods

Addresses and
more

Privacy and
security

Notifications Make notification settings.

Themes Set a screen theme when using Chrome.

Home page Set a homepage.

Accessibility Set text size, etc.

Site settings

Languages Make language settings.

Lite mode

Downloads

About Chrome

Sign in to your Google Account and make

settings for bookmarks, history, etc. View

account information.

Set whether to sync with Chrome and

check Chrome data on other devices, and

to use Google services.

Enable or disable the saving of user

names and passwords by websites,

confirm/delete websites that have saved

passwords, etc.

Set whether to automatically enter

payment information in forms, and edit

credit card information.

Set whether to automatically enter

information such as residence addresses,

phone numbers and mail addresses in

forms, and edit residence addresses and

other information.

Set whether to allow sites to access your

payment methods, clear browsing history,

etc.

Set whether to allow cookies, enable

JavaScript, etc.

Set whether to use the Google server for

faster page loading.

Set save destination, etc. for downloaded

data.

View version information, etc. about

Chrome.

Settings Set items

Settings are complete.

・For some items, additional settings may appear when

Tapping the item.

Internet

In Home Screen, (Chrome)

Chrome activates.

AQUOS sense5G

82

Camera

Capturing Photos/Videos................................................. 84

84

Capturing Photos/Videos

Photos and videos taken with handset are saved to handset
(internal storage).
To save them on SD Card, insert SD Card before using Camera,
then change save location as follows.

In Home Screen, (Camera) COMMON Save

To SD card

Camera Cautions

General Use

Mind etiquette when using Camera.
Test Camera before shooting special moments.
Do not use Camera in places where shooting is prohibited.
Shot images may not be used/transferred without
copyright holder (photographer) permission, except for
personal use.

If Lens Becomes Dirty

Fingerprints/smudges on lens prevent capturing of clear
images. Wipe lens with a soft cloth beforehand.

Avoid Exposure to Direct Sunlight

Drag shooting mode at bottom to left/right and select

Picture

Photo Viewfinder appears.

・Drag shooting mode at bottom to left/right and select

Portrait to focus on subject and capture a photo with a

softened background.

Aim Back Camera at subject

Be careful not to expose lens to direct sunlight for long
periods. May discolor color filter and affect color of
images.

Mobile Light Warning

Do not turn on Mobile Light close to eyes, look directly at
Mobile Light when on, or shine Mobile Light in eyes; may
affect eyesight or cause other problems.

Capturing Photos

Capture photos.

Operation with the shooting scene set to Auto is described

as an example.

In Home Screen, (Camera)

・

Tap Display Drag brightness adjustment bar up/down to

adjust brightness.

・With Telephoto Camera/Standard Camera, Tap subject to

focus at location Tapped. Touch & Hold subject for focus
lock. To cancel, Tap area outside the focus mark.

・See "Photo Viewfinder (Back Camera) Layout" and "Photo

Viewfinder (Front Camera) Layout" for details on operation

in Photo Viewfinder.

/ Volume Up/Down Key

・If confirmation appears, follow onscreen prompts.

Shutter clicks and photo is saved.

・

To capture continuously, Touch & Hold or Press Volume

Up/Down Key for 1+ seconds.

85

Troubleshooting

Q. Camera exits suddenly

A. Continuing to use Camera while handset is warm causes

warning to appear, after which Camera saves captured
image data and exits.

A. Camera exits automatically after a period of inactivity.

A. Camera automatically exits when battery level is very

low. Charge handset adequately before using Camera.

Q. Images are dark/grainy

A. Is there a strong light near the subject, or a strong

light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.

Q. Images captured with Mobile Light appear whitish

A. A finger or cover near the lens can reflect light from

Mobile Light and cause captured images to appear
whitish.

Photo Viewfinder (Back Camera) Layout

Camera switch

Tap to toggle between Standard Camera ( ), Wide-

Angle Camera ( ), and Telephoto Camera ( ).

Touch & Hold for zoom magnification adjustment bar.
Drag left/right to adjust1 zoom magnification.
Standard Camera, Wide-Angle Camera, and Telephoto
Camera change automatically according to zoom
magnification.

Google Lens™

Use Google Lens to copy text captured with Camera and
to search for products.

Photos/thumbnail

Open (Photos), or view immediately captured

photo/video.

Shooting menu

Change shooting scene.

Mobile Light

Change Mobile Light setting.

Settings

Access various Camera settings.

HDR indicator

Appears when HDR function activates for capture.

Capture photo

Recognition icon

Subject recognized by AI (person ( ), dog ( ), cat

( ), cuisine ( ), flowers ( ), evening view ( ),

fireworks ( ), B&W ( )), night mode ( ), not

recognized ( ).

Tap to toggle AI recognition on/off. When off,

appears.

Front/Back Camera switch

Switch between Front Camera and Back Camera.

Shooting mode

Drag left/right to change shooting modes ( Video /

Picture / Portrait / Slow Video / Time Lapse ).

2

3, 4

Camera

1　Alternatively, in Photo Viewfinder, Pinch/Spread.

2　Appears when Auto HDR is enabled.

3　Appears during Auto .

4　AI adjusts with optimal mode for subject. Shot is captured

with recognized scene or optimal quality or shutter speed
for subject. After capturing subject recognized as a

AQUOS sense5G

86

whiteboard/blackboard, confirmation appears. Tap YES

to correct shot to appear viewed from in front.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

Photo Viewfinder (Front Camera)
Layout

Zoom magnification

Tap for adjustment bar. Drag left/right to adjust1 zoom
magnification.

Selfie Flash

Enable so entire screen fires in place of a flash; people
appear bright in selfies taken at night.

Adjustment bar

Set manually.

DeFocus background bokeh

AQUOS beauty

Set whether to use AQUOS beauty function.

AQUOS beauty setting icon

Adjust skin tone, diminutive features, color, brightness,
and large eyes.

Reset icon

Reset manual adjustments.

Toggle to show ( )/hide ( ) DeFocus and AQUOS

beauty setting icons.

2

3

Recording Videos

Capture videos.

Operation with the shooting scene set to Auto is described

as an example.

In Home Screen, (Camera)

・If confirmation appears, follow onscreen prompts.

Drag shooting mode at bottom to left/right and select

Video

Video Viewfinder appears.

・Drag shooting mode at bottom to left/right and select

Slow Video to capture video with smoother motion than

normal.

・Drag shooting mode at bottom to left/right and select

Time Lapse to capture video where passage of time is sped

up for a compressed-time video.

1　Alternatively, in Photo Viewfinder, Pinch/Spread.
2　Appears after Tapping Bokeh icon or AQUOS beauty setting

icon.

3　Appears when AQUOS beauty function is enabled.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

Aim Back Camera at subject

・

Tap Display Drag brightness adjustment bar left/right to

adjust brightness.

・With Telephoto Camera/Standard Camera, Tap subject to

focus at location Tapped. Touch & Hold subject for focus
lock. To cancel, Tap area outside the focus mark.

・See "Video Viewfinder Layout" for details on operation in

Video Viewfinder.

Video Viewfinder Layout

87

Video recording starts (window while capturing).

・

During video capture, Tap or Press Volume Up/Down

Key to capture a photo. If AI Live Shutter ( ) is enabled

during video shooting, the AI identifies smiling faces or the
faces of dogs/cats, decides on the best image composition
and automatically takes the shot.

・

Enable AI Live Story ( ), and AI may create a short

movie separately from the captured video. See "AIライブ

ストーリーが作成したショートムービーを再生する (http://
help.mb.softbank.jp/aquos-sense5g/04-06-07.html)"

(Japanese) for details.

Tone sounds and video is saved.

Troubleshooting

Q. Camera exits suddenly

A. Continuing to use Camera while handset is warm causes

warning to appear, after which Camera saves captured
image data and exits.

A. Camera exits automatically after a period of inactivity.

A. Camera automatically exits when battery level is very

low. Charge handset adequately before using Camera.

Mobile Light

Change Mobile Light setting.

AI Live Shutter

If AI Live Shutter ( ) is enabled during video

shooting, the AI recognizes people, dogs or cats, etc.,
decides the image composition and automatically takes
the shot.

AI Live Story

If AI Live Story is enabled ( ) when a long video is

captured, AI adds effects and BGM to attractive scenes
to create a short movie.

Shooting menu

Change shooting scene.

Settings

Access various Camera settings.

Photos/thumbnail

Open (Photos), or view immediately captured

photo/video.

Camera switch

Tap to toggle between Standard Camera ( ), Wide-

Angle Camera ( ), and Telephoto Camera ( ).

Touch & Hold for zoom magnification adjustment bar.
Drag up/down to adjust3 zoom magnification.
Standard Camera, Wide-Angle Camera, and Telephoto
Camera change automatically according to zoom
magnification.

Capture video

Front/Back Camera switch

Switch between Front Camera and Back Camera.

Shooting mode

Drag up/down to change shooting modes ( Video /

Picture / Portrait / Slow Video / Time Lapse ).

1

2

Camera

Q. Images are dark/grainy

A. Is there a strong light near the subject, or a strong

light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.

Q. Images captured with Mobile Light appear whitish

A. A finger or cover near the lens can reflect light from

Mobile Light and cause captured images to appear
whitish.

1　Unavailable when Video Size is 4K / FULL HD (60fps) .

2　If AI creates a short movie with AI Live Story enabled

( displayed), appears on thumbnail. Tap icon to open

Short Movie Playback screen.

3　Alternatively, in Video Viewfinder, Pinch/Spread.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

AQUOS sense5G

88

Video Viewfinder Layout While
Capturing

Captured photo

Displayed when a still image is captured during video
shooting. When AI Live Shutter automatically shoots a

photo1, appears at the top of the thumbnail.

Shooting time

Battery level

Zoom magnification

Tap for adjustment bar. Drag up/down to adjust2 zoom
magnification.

Stop capturing

Photo capture

Confirm short movie creation

Flashes when a short movie is finalized.

3

1　Operates when AI Live Shutter is enabled ( ).

2　Alternatively, in Video Viewfinder, Pinch/Spread.

3　Operates when AI Live Story is enabled ( ).

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

Music & Images

Listening to Music (YT Music)........................................ 90

Viewing & Managing Photos/Videos (Photos)................ 92

90

Listening to Music (YT Music)

Enjoy a broad range of music contents including official
albums and music videos. Playing back music saved to internal
storage/SD Card is described as an example.

Sign in to a Google Account first, and in YT Music,

Settings Library & downloads and enable Show device

files .

Play Music

Playing High-Resolution Audio

Handset supports high-resolution audio playback.
To play high-resolution audio, a headset or speaker
(commercially available) compatible to high-resolution is
required.
Handset also supports Qualcomm® aptX™ HD audio,
Qualcomm aptX Adaptive Audio, Qualcomm TrueWireless™
stereo plus and LDAC™.

File Formats

Supported file formats:

・3GPP, MPEG-4, ADTS raw AAC, MPEG-TS, FLAC, GSM,

MIDI, RTTTL/RTX, iMelody, MP3, MKV, WAVE, OGG

Albums / Songs / Artists

DEVICE FILES

Playing Music

In Home Screen, (Google) (YT Music)

YT Music opens.

・If confirmation appears, follow onscreen prompts.

Library

Tap item PLAY /Tap song

Song plays.

・

For Songs (in ), Tap song directly.

Opening Music Playback Screen

While playing song, Tap playback bar at Display bottom

Library opens.

91

Music Playback Screen Layout

Song image.

Song title/artist.

Drag slider to adjust playback position.

Toggle shuffle playback on/off.

Play previous song/play current song from beginning.

Add to playlist, add to queue, etc.

Toggle repeat all songs, repeat current song, normal

playback.

Play next song.

Pause/play.

Show list of songs.

Creating Playlists

In Home Screen, (Google) (YT Music)

YT Music opens.

・If confirmation appears, follow onscreen prompts.

Library Albums / Songs / Artists

Music & Images

・

If selecting Artists , Tap artist name.

Add to playlist

Create new playlist

AQUOS sense5G

92

Enter title CREATE

Playlist is created.

Adding Currently Playing Song to a
Playlist

Viewing & Managing Photos/
Videos (Photos)

View photos/videos saved in internal storage, on SD Card and
in Google online storage. Viewing after logging in to a Google
account is described.

Photos Cautions

If no photos or videos are saved on handset or SD Card,

operations such as Match with movie and Focus

playback in file view window may be unavailable. In file

view window, Tap Download to save files to

handset.

Viewing Photos/Videos

In Music Playback screen, Add to playlist Tap

playlist name

Song is added to playlist.

View captured/downloaded photos and videos.

Image File format

Photo JPEG, PNG, GIF, BMP, WebP, HEIF

Video 3GPP, MPEG-4, MPEG-TS, WebM, Matroska

In Home Screen, (Photos)

Photos opens.

・If confirmation appears, follow onscreen prompts.

Tap photo/video

Photo/video is played back (file view window).

Icons in Photos

Icons below appear according to shooting mode, settings,
etc. used.

・

appears with number of 2 or more photos taken while

capturing video. Tap a photo in Photos and then Tap

Match with movie in file view window to play video or

photo.

・

appears for video shot in Slow Video mode. See

"スロービデオモードで撮った動画を再生する (http://

help.mb.softbank.jp/aquos-sense5g/04-06-06-02.html)"

(Japanese) for details on how to play videos.

・

appears for photos captured with Intelligent Framing.

Tap photo for original image (captured photo) and
a recommended image (intelligently framed photo)
to appear at bottom of Display. Flick left/right in
thumbnails to toggle original and recommended images.

may not appear immediately after activating handset.

Wait a while and then re-open photo.

Photo/Video Viewing Operations

Archiving Photos/Videos

In file view window, Move to Archive

Shown image is moved to Archive.

・

In Photos, Library Archive to view archived

photo/videos.
・If confirmation appears, follow onscreen prompts.
・

If is hidden, Tap Display first.

Saving Photos/Videos on Handset

In file view window, Download

・

If is hidden, Tap Display first.

Deleting Photos/Videos from Handset

In file view window, Delete from device

Delete from device

・Backup data in Google online storage is not deleted.
・

If is hidden, Tap Display first.

93

Music & Images

Selecting Multiple Files

In Photos, Touch & Hold photo/video ( ) Tap

another photo/video

・

Tap photo/video to toggle selected ( )/unselected

( ).

Changing Photos Window Layout

In Photos, Pinch/Spread

・View changes between large view, day view, and month

view.

Creating Album or Shared Album

In Photos, Library Create album / New Album

Follow onscreen prompts

Creating Animation, Collage, or Movie

In Photos, Library Utilities Animation /

Collage / Movie Follow onscreen prompts

Saving Images as Wallpapers or in Address Book
Contact Photos

In file view window for photo, Use as Follow

onscreen prompts

・

If is hidden, Tap Display first.

Using Slideshow

In file view window, Slideshow

・To stop slideshow, Tap image.
・

If is hidden, Tap Display first.

Printing Photos

In file view window for photo, Print Follow

onscreen prompts

・Also use to save images to internal storage or SD Card in

PDF format.
・

If is hidden, Tap Display first.

Setting Whether to Play Back Videos in Loop

Checking Photo or Video Details

In file view window,

・

If is hidden, Tap Display first.

・Also displayed when Flicking Display up.

Adding Photos/Videos to Album

In file view window, Add to album Follow

onscreen prompts

・

If is hidden, Tap Display first.

In file view window for video, Loop video off /

Loop video on

・

If is hidden, Tap Display first.

AQUOS sense5G

94

Saving Frame from Video as Photo (Atokara
Capture)

In file view window for video, Edit in Atokara

Capture Drag left/right to view frame to

capture

Shown frame is saved to internal storage/SD Card.

・

If is hidden, Tap Display first.

・

To move backward/forward frame by frame, Tap /

or Drag frame left/right. Frame may not be shown

depending on the video size.

・To save the current image as a photo and share it, Tap

. Follow onscreen prompts.

・Install additional application capable of image editing to

change shown content.

Selecting Video Playback Application

In file view window for video, View in Tap

application

・

If is hidden, Tap Display first.

Zooming In/Out on Photos

In file view window for photo, Tap Display twice or Pinch/
Spread

Playing Back Video Focused In

AI recognizes people and pets and zooms in automatically
during playback (enlarged view).

In file view window for video, Focus playback

Video plays with main window and subwindow.

・Tap subwindow to toggle full view/enlarged view.
・Automatically zoomed subject and zoom magnification

depend on playback timing.

・To change the zoomed subject, Double Tap the subject

to zoom in on in full view. AI may be unable to detect
the subject (subject size, distance, speed, etc.); in this

instance, subject remains the same.
・Playback may zoom even when a subject is not present.
・The optimal zoom magnification is set according to

capture size, distance to subject, etc. Zooming and zoom

magnification are completely automatic.
・Unavailable with videos captured with Front Camera.

Application Basics

Confirmation when First Activating Applications......... 96

Applications.......................................................................99

Adding/Deleting Applications........................................ 101

96

Confirmation when First Activating Applications

Set the operation of applications when activating for the
first time.
The type and content of a confirmation differ with the
application. The following explains two types of confirmation:
First things first and Battery optimization.

Setting Required Permissions for
Applications

Permit applications to use data on handset, Camera, etc.
Initial setting of エモパー is described as an example.

WHILE USING THE APP

・Permission may also be required for applications running in

the background.

・An application may not function correctly if permission to

use it is not set.

・If the permission is not set twice in a row for the same

privilege, confirmation will not appear.

In Home Screen, (エモパー)

An initial setting screen appears.

・Continue by following onscreen prompts.

Set home and 次へ

同意する

When access permission screen for location information

appears, 分かりました

完了

・Continue by following onscreen prompts.

97

When permission setting screen for エモパー appears, NEXT

WHILE USING THE APP / ONLY THIS TIME

ALLOW

設定に進む

Application Basics

・

Tap ONLY THIS TIME to temporarily permit usage of

application.

ALLOW

・

Normally, select ALLOW to permit usage of the function.

ALLOW

Allow all the time

エモパー Setting is complete.

AQUOS sense5G

98

Other Ways to Set Required Permissions
for Applications

Setting Functions to Use by Application

In Home Screen, (Settings) Apps &

notifications SEE ALL XX APPS Tap application

name Permissions Tap function Allow /

Deny

・

Allow all the time , Allow only while using the app or

Ask every time appears for some functions.

・If confirmation appears, follow onscreen prompts.

Setting Whether to Prevent System from
Resetting Application Permission

In Home Screen, (Settings) Apps &

notifications SEE ALL XX APPS Tap application

name Permissions Remove permissions if app

isn't used

・

Tap Remove permissions if app isn't used to toggle on

( )/off ( ).

・May not be usable with some applications.

Setting Battery Optimization in
Settings

In Home Screen, (Settings) Apps & notifications

Advanced Special app access

Setting Applications with Permitted Usage by
Function

In Home Screen, (Settings) Apps &

notifications Advanced Permission manager

Tap function Tap application name Allow /

Deny

・

Alternatively, in Home Screen, (Settings)

Privacy Permission manager .

・

Allow all the time , Allow only while using the app or

Ask every time appears for some applications.

・If confirmation appears, follow onscreen prompts.

Setting Battery Optimization

Enable Battery optimization to prevent applications from
running while Display is turned off (except while charging).

・Confirmation for optimizing Battery appears when launching

or making settings for some applications. Normally, ignore
Battery optimization. Optimizing the Battery may cause
some applications to exit.

・If Battery optimization is enabled, applications are disabled

while Display is turned off (except while charging).
Applications/functions may become unusable or other
unintentional operation may occur.

Battery optimization

Not optimized All apps