SENSAPHONE SAT4D User Guide

USER’S MANUAL

VERSION 2.4

LIT-0163 www.sensaphone.com

SAT4D User’s Manual

Every effort has been made to ensure that the information in
this document is complete, accurate and up-to-date. Sensaphone
assumes no responsibility for the results of errors beyond its con­trol. Sensaphone also cannot guarantee that changes in equipment
made by other manufacturers, and referred to in this manual, will
not affect the applicability of the information in this manual.

Copyright © 2009 by Phonetics, Inc. dba Sensaphone

First Edition, version 2.4, December 2011

Written and produced by Sensaphone

Please address comments on this publication to:

Sensaphone

901 Tryens Road

Aston, PA 19014

Sensaphone is a registered trademark of Phonetics, Inc.

2

FCC STATEMENT

Part 15: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protec­tion against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interfer­ence to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.

If you experience trouble with the SAT4D, or you need information
on obtaining service or repairs, please contact:

Sensaphone

901 Tryens Road

Aston, PA 19014

Phone: [phone]

FAX: [phone]

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SAT4D User’s Manual

1 YEAR LIMITED WARRANTY

PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.

THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS AND
CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR
SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF DELIVERY,
YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS LIMITED
WARRANTY.

IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION
AND/OR USE OF THE PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS
AND CONDITIONS OF THIS LIMITED WARRANTY (HEREINAFTER REFERRED TO AS
“LIMITED WARRANTY OR WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS
AND CONDITIONS THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY,
INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU SHOULD NOT
USE THE PRODUCT AND SHOULD RETURN IT TO THE SELLER FOR A REFUND OF THE
PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE APPLICABILITY
OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF
THE TERMS AND CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY
LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATIONS OF
LIABILITY.

1. WARRANTOR: IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER,
DISTRIBUTOR, AND/OR MANUFACTURER.”

2. ELEMENTS OF WARRANTY: THIS PRODUCT IS WARRANTED TO BE FREE FROM
DEFECTS IN MATERIALS AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND
EXCLUSIONS SET OUT BELOW.

3. WARRANTY AND REMEDY: One-YEAR WARRANTY — IN THE EVENT THAT THE
PRODUCT DOES NOT CONFORM TO THIS WARRANTY AT ANY TIME DURING THE
TIME OF One YEAR FROM ORIGINAL PURCHASE, WARRANTOR WILL REPAIR THE
DEFECT AND RETURN IT TO YOU AT NO CHARGE.

THIS WARRANTY SHALL TERMINATE AND BE OF NO FURTHER EFFECT AT THE TIME
THE PRODUCT IS: (1) DAMAGED BY EXTRANEOUS CAUSE SUCH AS FIRE, WATER,
LIGHTNING, ETC. OR NOT MAINTAINED AS REASONABLE AND NECESSARY; OR (2)
MODIFIED; OR (3) IMPROPERLY INSTALLED; OR (4) MISUSED; OR (5) REPAIRED OR
SERVICED BY SOMEONE OTHER THAN WARRANTORS’ AUTHORIZED PERSONNEL OR
SOMEONE EXPRESSLY AUTHORIZED BY WARRANTOR’S TO MAKE SUCH SERVICE OR
REPAIRS; (6) USED IN A MANNER OR PURPOSE FOR WHICH THE PRODUCT WAS NOT
INTENDED; OR (7) SOLD BY ORIGINAL PURCHASER.

LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY
FOR DAMAGES: THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS
LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S
OPTION AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE
LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED
TO ANY LABOR COSTS, PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUPTION
LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR
FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO
CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED IN
ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR REPLACEMENT

4

ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL BE PAYMENT
TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO
EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS INTERRUPTION
LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR
FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO
CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT

CAUSED BY WARRANTORS’ NEGLIGENCE.

WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A
CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND TO BE LIABLE FOR
ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES, NEGLIGENCE, OMISSIONS,
INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’ PRODUCTS OR
SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE
CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $250.00, WHICHEVER IS
GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL OBLIGATIONS,
LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.

INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND
AND HOLD HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY
AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON ANY LOSSES, LIABILITIES,
DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING
ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION,
OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT
A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.

YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE
WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS,
SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES
POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON
ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED
TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT
MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO
USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE
WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR
NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS NECESSARY TO ENFORCE
THE EXPRESS TERMS OF THIS LIMITED WARRANTY.

EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED
HEREIN CONSTITUTE THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER.
ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING: THE
WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
AND THE WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING
FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IT MUST BE CLEAR THAT THE WARRANTORS ARE NOT INSURING YOUR PREMISES
OR BUSINESS OR GUARANTEEING THAT THERE WILL NOT BE DAMAGE TO YOUR
PERSON OR PROPERTY OR BUSINESS IF YOU USE THIS PRODUCT. YOU SHOULD
MAINTAIN INSURANCE COVERAGE SUFFICIENT TO PROVIDE COMPENSATION FOR
ANY LOSS, DAMAGE, OR EXPENSE THAT MAY ARISE IN CONNECTION WITH THE USE
OF PRODUCTS OR SERVICES, EVEN IF CAUSED BY WARRANTORS’ NEGLIGENCE. THE

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SAT4D User’s Manual

WARRANTORS ASSUME NO LIABILITY FOR INSTALLATION OF THE PRODUCT AND/
OR INTERRUPTIONS OF THE SERVICE DUE TO STRIKES, RIOTS, FLOODS, FIRE, AND/OR
ANY CAUSE BEYOND SELLER’S CONTROL, FURTHER SUBJECT TO THE LIMITATIONS
EXPRESSED IN ANY LICENSE AGREEMENT OR OTHER AGREEMENT PROVIDED BY
WARRANTORS TO PURCHASER.

THE AGREEMENT BETWEEN THE WARRANTORS AND THE PURCHASER, INCLUDING
BUT NOT LIMITED TO THE TERMS AND CONDITIONS HEREIN SHALL NOT BE
GOVERNED BY THE CONVENTION FOR THE INTERNATIONAL SALE OF GOODS.
WHERE APPLICABLE, THE UNIFORM COMMERCIAL CODE AS ADOPTED BY THE
STATE OF DELAWARE SHALL APPLY.

4. PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: IN
THE EVENT THAT THE PRODUCT DOES NOT CONFORM TO THIS WARRANTY, THE
PRODUCT SHOULD BE SHIPPED OR DELIVERED FREIGHT PREPAID TO A WARRANTOR
WITH EVIDENCE OF ORIGINAL PURCHASE.

5. LEGAL REMEDIES AND DISCLAIMER: SOME JURISDICTIONS MAY NOT
ALLOW, OR MAY PLACE LIMITS UPON, THE EXCLUSION AND/OR LIMITATION OF
IMPLIED WARRANTIES, INCIDENTAL DAMAGES AND/OR CONSEQUENTIAL DAMAGES
FOR SOME TYPES OF GOODS OR PRODUCTS SOLD TO CONSUMERS AND/OR THE USE
OF INDEMNIFICATION TERMS. THUS, THE EXCLUSIONS, INDEMNIFICATION TERMS
AND LIMITATIONS SET OUT ABOVE MAY NOT APPLY, OR MAY BE LIMITED IN THEIR
APPLICATION, TO YOU. IF THE IMPLIED WARRANTIES CAN NOT BE EXCLUDED, AND
THE APPLICABLE LAW PERMITS LIMITING THE DURATION OF IMPLIED WARRANTIES,
THEN THE IMPLIED WARRANTIES HEREIN ARE TO BE LIMITED TO THE SAME
DURATION AS THE APPLICABLE WRITTEN WARRANTY OR WARRANTIES HEREIN.
THE WARRANTY OR WARRANTIES HEREIN MAY GIVE YOU SPECIFIC LEGAL RIGHTS
THAT WILL DEPEND UPON THE APPLICABLE LAW. YOU MAY ALSO HAVE OTHER
LEGAL RIGHTS DEPENDING UPON THE LAW IN YOUR JURISDICTION.

6. CHOICE OF FORUM AND CHOICE OF LAW: IN THE EVENT THAT A DISPUTE
ARISES OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, THEN ANY
CLAIMS OR SUITS OF ANY KIND CONCERNING SUCH DISPUTES SHALL ONLY
AND EXCLUSIVELY BE BROUGHT IN EITHER THE COURT OF COMMON PLEAS OF
DELAWARE COUNTY, PENNSYLVANIA OR THE UNITED STATES DISTRICT COURT FOR
THE EASTERN DISTRICT OF PENNSYLVANIA.

REGARDLESS OF THE PLACE OF CONTRACTING OR PERFORMANCE, THIS LIMITED
WARRANTY AND ALL QUESTIONS RELATING TO ITS VALIDITY, INTERPRETATION,
PERFORMANCE AND ENFORCEMENT SHALL BE GOVERNED BY AND CONSTRUED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO
THE PRINCIPLES OF CONFLICTS OF LAW.

Effective date 05/01/2009

PHONETICS, INC. DBA SENSAPHONE

901 TRYENS ROAD

Aston, PA 19014

Phone: [phone] Fax: [phone]

www.sensaphone.com

6

Table of Contents

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION ..................9

SUMMARY OF FEATURES ..................................9

TECHNICAL SUPPORT ....................................10

CHAPTER 2: INSTALLATION ..................11

INSTALLATION USING THE POLE KIT (OPTIONAL) ...............12

ZONE INPUT WIRING ....................................13

CONFIGURING THE INPUT NORMALITY ......................14

CONFIGURING THE ALARM RECOGNITION TIME ...............15

TESTING THE SYSTEM ....................................15

CHAPTER 3: SYSTEM PROGRAMMING ..........17

CHAPTER 4: OPERATION ....................19

SATELLITE COMMUNICATION AND ALARMS ...................19

VIEWING YOUR UNIT ACTIVITY ON THE WEBSITE ..............19

BATTERY INFORMATION ..................................20

ALARM MESSAGE DELIVERY ...............................21

SAMPLE ALARM MESSAGES ...............................21

VOICE STATUS REPORT ...................................22

PROGRAMMING CHANGES ...............................23

APPENDIX A: TEST PROCEDURE ...............25

APPENDIX B: ACCESSORIES. . . . . . . . . . . . . . . . . .27

APPENDIX C: SPECIFICATIONS ................29

ALERT ZONES ..........................................29

LED STATUS INDICATORS .................................29

L-BAND RF ............................................29

SATELLITE TRANSMITTER BATTERY ...........................29

INPUT MODULE BATTERY ..................................29

ENVIRONMENTAL .......................................30

PHYSICAL .............................................30

APPENDIX D: RETURNING THE UNIT FOR REPAIR ..31

APPENDIX E: TEST LOG .....................33

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SAT4D User’s Manual

8

Chapter 1: Introduction

CHAPTER 1: INTRODUCTION

Congratulations on your purchase of the SAT4D by Sensaphone.

The SAT4D Satellite-based monitoring device is designed to pro­vide alarm notification without the need for a telephone line or
cellular plan. The SAT4D uses the Globalstar constellation of 40
Low Earth Orbiting (LEO) satellites which pick up signals from
over 80% of the Earth’s surface. This includes 100% coverage of the
contiguous United States and most of Alaska. The SAT4D is a com­pletely self-contained, self- powered device and includes GPS tech­nology to identify its location. You can even check the status and
review alarm history on the Sensaphone SAT4D website. The unit
has four dry contact inputs which can be configured for Normally
Open or Normally Closed operation with four selectable alarm
recognition times. When an alarm condition occurs the SAT4D
can contact up to 8 people using its synthesized voice technology
and can also send up to six e-mail or text messages. The SAT4D
will send a status report twice a day to the website which includes
the status of its four inputs and its location. On the website you can
monitor the status of one or more units and view the exact location
of your device using map technology provided by GoogleTM.

To use the SAT4D the only requirement is that the Satellite trans­mitter have a clear, unobstructed view of the sky. To make mount­ing the device easier a pole mount kit is available. The kit includes
two poles and a mounting plate that allows you to install the device
anywhere, as long as you can drive the pole three feet into the
ground (see the installation section for details).

Activation of a SAT4D Communications plan is required. The plan
includes voice & e-mail alarm message delivery, two status reports
per day, and a website account. See the sign-up form included in
the box or contact Sensaphone Sales for activation information.

SUMMARY OF FEATURES

• Virtually unlimited coverage area utilizing satellite technology

• Self-contained - no power supply required, runs on built-in lithi-

um battery

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SAT4D User’s Manual

• 4 Dry Contact Inputs configurable as Normally Open or

Normally Closed

• Alarm message delivery to 8 Voice telephone numbers and 6

e-mail or text messages.

• Two status reports per day sent to website

• Status and alarm history available on website

• Device location provided using GPS technology

• Mounting kit available (optional)

TECHNICAL SUPPORT

This User’s Manual will help you install and understand the opera­tion of the SAT4D. Be sure to read it completely before beginning
the installation process. If there are any questions or problems that
arise upon installation or operation, please contact our Technical
Support team at:

SENSAPHONE®

901 Tryens Road

10

Aston, PA 19014

Phone: [phone]

FAX: [phone]

[e-mail]

Chapter 2: Installation

CHAPTER 2: INSTALLATION

The SAT4D consists of a weatherproof satellite transmitter which
contains a built-in antenna and lithium battery pack, and an Input
Module which is housed separately in a NEMA 4x enclosure. The
Input Module contains wiring terminals and it’s own lithium bat­tery. A weatherproof cable connects the two together. In order
for the satellite transmitter to function it must have a clear, unob­structed view of the sky. This means that there cannot be any trees,
buildings, or metal structures nearby that could potentially block
it’s view of the sky (see diagram below).

SAT4D

Fig 1. The satellite transmitter must be mounted horizontally such that the SAT4D label faces the sky.

Connect the cable to the satellite transmitter and feed the other
end through the weatherproof connector on the NEMA 4X enclo­sure and connect the wires to the Output terminal strip as shown
in Figure 3.

Fig 2. Cable from transmitter connecting to terminal strip.

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