SENSAPHONE 400 User Guide
SENSAPHONE
®
Model 400
User’s Manual
Version 1.3
1
SENSAPHONE 400 User’s Manual
Every effort has been made to ensure that the information in this document is complete, accurate and up-to-date. PHONETICS, Inc. assumes no
responsibility for the results of errors beyond its control. PHONETICS, Inc.
also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the
information in this manual.
Copyright © 2006 by Phonetics, Inc., d.b.a. Sensaphone®
First Edition, version 1.3, April, 2010
Written and produced by Sensaphone.
Please address all comments on this publication to:
SENSAPHONE
901 Tryens Road
Aston, PA 19014
www.sensaphone.com
Sensaphone® is a registered trademark of Phonetics, Inc.
Touch-Tone™ is a registered trademark of AT&T.
2
IMPORTANT SAFETY INSTRUCTIONS
Your Model 400 has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few
basic precautions you should take to avoid hurting yourself or damaging
the unit:
• Read the installation and operating instructions in this manual
carefully. Be sure to save it for future reference.
• Read and follow all warning and instruction labels on the product itself.
• To protect the Model 400 from overheating, make sure all openings on
the unit are not blocked. Do not place on or near a heat source, such as a
radiator or heat register.
• Do not use your Model 400 near water, or spill liquid of any kind into it.
• Be certain that your power source matches the rating listed on the AC
power transformer. If you’re not sure of the type of power supply to your
facility, consult your dealer or local power company.
• Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
• Do not overload wall outlets and extension cords, as this can result in
the risk of fire or electric shock.
• Never push objects of any kind into this product through ventilation
holes as they may touch dangerous voltage points or short out parts that
could result in a risk of fire or electric shock.
• To reduce the risk of electric shock, do not disassemble this product,
but return it to Sensaphone Customer Service, or other approved
repair facility, when any service or repair work is required. Opening
or removing covers may expose you to dangerous voltages or other
risks. Incorrect reassembly can cause electric shock when the unit is
subsequently used.
• If anything happens that indicates that your Model 400 is not working
properly or has been damaged, unplug it immediately and follow the
procedures in Appendix F for having it serviced. Return the unit for
servicing under the following conditions:
1. The power cord or plug is frayed or damaged.
2. Liquid has been spilled into the product or it has been exposed to water.
3. The unit has been dropped, or the cabinet is damaged.
4. The unit doesn’t function normally when you’re following the operating
instructions.
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SENSAPHONE 400 User’s Manual
• Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION
To Reduce the Risk of Fire or Injury to Persons, Read and Follow these
Instructions:
1. Use only the following type and size batteries:
Alkaline, size C.
2. Do not dispose of the batteries in a fire. The cell may explode. Check
with local codes for possible special disposal instructions.
3. Do not open or mutilate the batteries. Released electrolyte is corrosive
and may cause damage to the eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling batteries in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or
conductor may overheat and cause burns.
5. Do not mix old and new batteries in this product.
FCC Requirements
Part 68: The Sensaphone® Model 400 complies with Part 68 of the FCC
rules. On the back of the unit there is a label that contains, among other
information, the FCC Registration Number and the Ringer Equivalence
Number (REN) for this equipment. You must, upon request, provide this
information to your local telephone company.
The REN is useful to determine the quantity of devices that you may
connect to your telephone line and still have all of those devices ring
when your telephone number is called. In most, but not all areas, the
sum of the RENs of all devices connected to one line should not exceed
five (5.0). To be certain of the number of devices that you may connect
to your line, you may want to contact your local telephone company to
determine the maximum REN for your calling area.
This equipment may not be used on coin service provided by the
telephone company. Connection to party lines is subject to state tariffs.
Should the Model 400 cause harm to the telephone network, the
telephone company may discontinue your service temporarily. If possible,
they will notify you in advance. But if advance notice isn’t practical, the
telephone company may temporarily discontinue service without notice
and you will be notified as soon as possible. You will be informed of
your right to file a complaint with the FCC. The telephone company may
make changes in its facilities, equipment, operations, or procedures where
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such action is reasonably required in the operation of its business and
is not inconsistent with the rules and regulations of the FCC that could
affect the proper functioning of your equipment. If they do, you will be
notified in advance to give you an opportunity to maintain uninterrupted
telephone service.
If you experience trouble with this equipment, or you need information
on obtaining service or repairs, please contact:
PHONETICS, INC.
901 Tryens Road, Aston, PA 19014
610-558-2700 Fax: 610-558-0222
The telephone company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
Part 15: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
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SENSAPHONE 400 User’s Manual
Canadian Department of Communications Statement
Notice: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. In some cases, where the
company’s inside wiring is associated with a single line, individual
service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation
of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes
the percentage of the total load to be connected to a telephone loop
which is used by the device to prevent overloading. The termination on loop may consist of any combination of devices subject
only to the requirement that the total of the Load Numbers of all
the devices does not exceed 100. For the Sensaphone® Model 400,
the Load Number is 0.3.
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1 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE
PRODUCT.
THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS
AND CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY
KEEPING YOUR SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS
AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND
CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR
INSTALLATION AND/OR USE OF THE PRODUCT CONSTITUTES FULL
ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS LIMITED
WARRANTY (HEREINAFTER REFERRED TO AS “LIMITED WARRANTY OR
WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS
THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY,
INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU
SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TO THE
SELLER FOR A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY
BY JURISDICTION AS TO THE APPLICABILITY OF YOUR INSTALLATION
OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THE TERMS AND
CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION
OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATIONS OF LIABILITY.
1. WARRANTOR: In this Warranty, Warrantor shall mean “Dealer, Distributor,
and/or Manufacturer.”
2. ELEMENTS OF WARRANTY: This Product is warranted to be free from
defects in materials and craftsmanship with only the limitations and exclusions
set out below.
3. WARRANTY AND REMEDY: One-Year Warranty — In the event that the
Product does not conform to this warranty at any time during the time of one
year from original purchase, warrantor will repair the defect and return it to you
at no charge.
This warranty shall terminate and be of no further effect at the time the product is: (1) damaged by extraneous cause such as fire, water, lightning, etc. or
not maintained as reasonable and necessary; or (2) modified; or (3) improperly installed; or (4) misused; or (5) repaired or serviced by someone other
than Warrantors’ authorized personnel or someone expressly authorized by
Warrantor’s to make such service or repairs; (6) used in a manner or purpose for
which the product was not intended; or (7) sold by original purchaser.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF
LIABILITY FOR DAMAGES: THE WARRANTOR’S OBLIGATION UNDER
THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF
THE PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR
REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE OR
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SENSAPHONE 400 User’s Manual
RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT
NOT LIMITED TO ANY LABOR COSTS, PRODUCT COSTS, LOST REVENUE,
BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS,
LOSS OF DATA OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF
ANY NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT,
BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY
WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED
IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR
REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE
REMEDY SHALL BE PAYMENT TO THE PURCHASER OF THE ORIGINAL
COST OF THE PRODUCT, AND IN NO EVENT SHALL WARRANTORS
BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS
INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS
OF DATA OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF
ANY NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT,
BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY
WARRANTORS’ NEGLIGENCE.
WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF
A CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND TO
BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES,
NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR
DEFECTS IN WARRANTORS’ PRODUCTS OR SERVICES, SUCH LIABILITY
SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR
WARRANTORS’ PRODUCT AND SERVICES OR $250.00, WHICHEVER IS
GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL
OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY,
DEFEND AND HOLD HARMLESS WARRANTORS, THEIR OWNERS,
DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR
AFFILIATED COMPANIES, AGAINST ANY AND ALL CLAIMS, DEMANDS
OR ACTIONS BASED UPON ANY LOSSES, LIABILITIES, DAMAGES
OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL,
AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY
RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY
TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE
FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT
OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT
TO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR
ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM,
DEMAND OR ACTION BASED UPON ANY LOSSES, LIABILITIES, DAMAGES
8
OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL,
AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY
RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY
TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE
FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT
OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE, EXCEPT AS NECESSARY TO ENFORCE THE EXPRESS
TERMS OF THIS LIMITED WARRANTY.
EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES
DESCRIBED HEREIN CONSTITUTE THE SOLE WARRANTY OR
WARRANTIES TO THE PURCHASER. ALL IMPLIED WARRANTIES
ARE EXPRESSLY DISCLAIMED, INCLUDING: THE WARRANTY OF
MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE AND THE WARRANTY OF NON-INFRINGEMENT AND/OR ANY
WARRANTY ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
It must be clear that the Warrantors are not insuring your premises or business or guaranteeing that there will not be damage to your person or property
or business if you use this Product. You should maintain insurance coverage
sufficient to provide compensation for any loss, damage, or expense that may
arise in connection with the use of products or services, even if caused by
Warrantors’ negligence. The warrantors assume no liability for installation of the
Product and/or interruptions of the service due to strikes, riots, floods, fire, and/
or any cause beyond Seller’s control, further subject to the limitations expressed
in any License Agreement or other Agreement provided by Warrantors to purchaser.
The agreement between the Warrantors and the Purchaser, including but
not limited to the terms and conditions herein shall not be governed by the
Convention for the International Sale of Goods. Where applicable, the Uniform
Commercial Code as adopted by the State of Delaware shall apply.
4. PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: In the
event that the Product does not conform to this warranty, the Product should
be shipped or delivered freight prepaid to a Warrantor with evidence of original
purchase.
5. LEGAL REMEDIES AND DISCLAIMER: Some jurisdictions may not allow,
or may place limits upon, the exclusion and/or limitation of implied warranties,
incidental damages and/or consequential damages for some types of goods or
products sold to consumers and/or the use of indemnification terms. Thus, the
exclusions, indemnification terms and limitations set out above may not apply,
or may be limited in their application, to you. If the implied warranties can not be
excluded, and the applicable law permits limiting the duration of implied warranties, then the implied warranties herein are to be limited to the same duration as
the applicable written warranty or warranties herein. The warranty or warranties
9
SENSAPHONE 400 User’s Manual
herein may give you specific legal rights that will depend upon the applicable
law. You may also have other legal rights depending upon the law in your jurisdiction.
6. CHOICE OF FORUM AND CHOICE OF LAW: In the event that a dispute
arises out of or in connection with this Limited Warranty, then any claims or
suits of any kind concerning such disputes shall only and exclusively be brought
in either the Court of Common Pleas of Delaware County, Pennsylvania or the
United States District Court for the Eastern District of Pennsylvania.
Regardless of the place of contracting or performance, this Limited Warranty
and all questions relating to its validity, interpretation, performance and enforcement shall be governed by and construed in accordance with the laws of the
State of Delaware, without regard to the principles of conflicts of law.
Effective date 05/01/2004
PHONETICS, INC. d.b.a. SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700 Fax: 610.558.0222
www.sensaphone.com
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table of Contents
Chapter 1: IntroduCtIon . . . . . . . . . .17
Feature Summary .............................18
about thIS manual . . . . . . . . . . . . . . . . . . . . . . . . . . .18
layout ......................................19
led IndICatorS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
teChnICal Support ............................20
Chapter 2: InStallatIon . . . . . . . . . . .21
2.1 operatIng envIronment ....................21
2.2 mountIng ................................21
2.3 power Surge proteCtIon . . . . . . . . . . . . . . . . . . .21
2.4 power Supply and battery baCkup . . . . . . . . . . .22
2.5 StartIng the model 400 .....................22
2.6 run mode and Standby mode . . . . . . . . . . . . . . .22
2.7 telephone lIne . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2.8 the mICrophone ...........................25
2.9 alert ZoneS ...............................25
2.10 InStallIng the SenSor .....................26
2.11 multIple SenSorS . . . . . . . . . . . . . . . . . . . . . . . . .27
2.12 outdoor wIrIng . . . . . . . . . . . . . . . . . . . . . . . . .28
2.13 dISConneCtIng the model 400 For Storage or
SeaSonal uSe. ............................29
Chapter 3: QuICk Start . . . . . . . . . . . .31
3.1 the loCal keypad . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.2 preparatIon For programmIng ..............31
3.3 QuICk-Start programmIng StepS .............32
3.4 Summary oF the alarm dIal-out proCeSS ......36
Chapter 4: CommunICatIonS
programmIng . . . . . . . . . . . . . . . . . . .39
4.1 voICe meSSageS ............................39
4.2 the unIt Id number .........................42
4.2.1 Programming the ID Number ........................42
4.2.2 Interrogating the ID Number . . . . . . . . . . . . . . . . . . . . . . . . 43
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SENSAPHONE 400 User’s Manual
4.3 dIal-out telephone numberS . . . . . . . . . . . . . . . .43
4.3.1 Programming Dial-out Telephone Numbers . . . . . . . . . . . 44
4.3.2 Interrogating a Dial-out Telephone Number . . . . . . . . . . . 44
4.3.3 Erasing a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . 45
4.4 dIal-out teSt mode .........................46
4.4.1 To test a dialout phone number: ......................46
4.4.2 Manually Dial a Telephone Number . . . . . . . . . . . . . . . . . . 46
4.5 tone or pulSe dIalIng ......................47
4.6 SpeCIal dIalIng ............................47
4.6.1 Special Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
4.6.2 Incorporating a Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4.6.3 Incorporating a Pound (#) or Star (*). . . . . . . . . . . . . . . . . . 51
4.6.4 Special Dialing to a Beeper or Pager . . . . . . . . . . . . . . . . . . 52
4.7 rIngS untIl anSwer ........................53
4.7.1 Programming Rings Until Answer ....................53
4.7.2 Interrogating Rings Until Answer .....................53
4.8 tad (telephone anSwerIng devICe) ............54
4.8.1 TAD Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4.8.2 Using the TAD Feature ..............................54
4.8.3 No TAD In Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
4.9 lISten-In tIme . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
4.9.1 Programming the Listen-in Time .....................55
4.9.2 Interrogating the Listen-in Time. . . . . . . . . . . . . . . . . . . . . . 56
4.10 Call delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
4.10.1 Programming the Call Delay ........................57
4.10.2 Interrogating Call Delay ............................57
4.11 loCal voICe mute . . . . . . . . . . . . . . . . . . . . . . . . .58
4.11.1 Enable/Disable Local Voice Mute ....................58
4.12 voICe repetItIonS . . . . . . . . . . . . . . . . . . . . . . . . . 59
4.12.1 Programming Voice Repetitions .....................59
4.12.2 Interrogating Voice Repetitions . . . . . . . . . . . . . . . . . . . . . 60
4.13 InterCall tIme ............................60
4.13.1 Programming Intercall Time ........................60
4.13.2 Interrogating Intercall Time . . . . . . . . . . . . . . . . . . . . . . . . 61
4.14 maxImum number oF CallS (max CallS) .......62
4.14.1 Programming Max Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.14.2 Interrogating Max Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
12
4.15 the CloCk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
4.15.1 Setting the Clock ..................................63
4.15.2 Interrogating for the Current Time . . . . . . . . . . . . . . . . . . 64
4.16 the SeCurIty Code .........................64
4.16.1 Locking the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
4.16.2 Unlocking the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 5: alarm programmIng ....67
5.1 Zone ConFIguratIon .......................67
5.1.1 Programming Zone Configuration ....................68
5.1.2 Interrogating Zone Configuration . . . . . . . . . . . . . . . . . . . . 69
5.2 enable/dISable ZoneS . . . . . . . . . . . . . . . . . . . . . .69
5.2.1 Changing Enabled/Disabled Zone Status . . . . . . . . . . . . . . 69
5.2.2 Verifying Enabled/Disabled Zone Status . . . . . . . . . . . . . . 70
5.3 Zone reCognItIon tIme .....................70
5.3.1 Programming Zone Recognition Time . . . . . . . . . . . . . . . . 71
5.3.2 Interrogating Zone Recognition Time .................72
5.4 eStablIShIng hIgh and low temperature lImItS . 72
5.4.1 Programming Temperature Limits for a Selected Zone ........72
5.4.2 Disabling Alarm Response to High or Low Temperature . 74
5.4.3 Interrogating High and Low Temperature Limits . . . . . . . 74
5.5 temperature SCale . . . . . . . . . . . . . . . . . . . . . . . . . 75
5.6 temperature CalIbratIon ....................75
5.6.1 Programming Temperature Calibration ................75
5.6.2 Interrogating Temperature Calibration . . . . . . . . . . . . . . . . 76
5.7 obtaInIng Current temperature . . . . . . . . . . . . .77
5.8 aC power monItorIng enable/dISable . . . . . . . .77
5.8.1 Enabling/Disabling the AC Power Alarm . . . . . . . . . . . . . . 77
5.9 aC power FaIlure reCognItIon tIme. . . . . . . . . . . 78
5.9.1 Programming Power Failure Recognition Time .........78
5.9.2 Interrogating Power Failure Recognition Time . . . . . . . . . 79
5.10 Sound alarm monItorIng . . . . . . . . . . . . . . . . . 79
5.10.1 Programming Sound Alarm Sensitivity ...............80
5.10.2 Interrogating Sound Sensitivity ......................80
5.10.3 Programming High Sound Alarm Recognition Time ......81
5.10.4 Interrogating High Sound Alarm Recognition Time ......82
5.11 hIgh Sound alarm enable/dISable . . . . . . . . . .82
5.11.1 Changing Enabled/Disabled High Sound Alarm .......82
5.12 exIt delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
5.13 deSIgnatIng a Zone aS unuSed . . . . . . . . . . . . .83
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SENSAPHONE 400 User’s Manual
Chapter 6: aCknowledgment, StatuS
report & remote aCCeSS . . . . . . . . . . .85
6.1 alarm aCknowledgment . . . . . . . . . . . . . . . . . . .85
6.1.1 Local Acknowledgment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
6.1.2 Touch-Tone™ Acknowledgment . . . . . . . . . . . . . . . . . . . . . . 85
6.1.3 Callback Acknowledgment . . . . . . . . . . . . . . . . . . . . . . . . . . 86
6.2 StatuS report .............................87
6.2.1 Example: Status Report, No Alarms ...................88
6.2.2 Example: Status Report, Existing Alarms . . . . . . . . . . . . . . 88
6.2.3 Example: Status Report, Disabled Zones . . . . . . . . . . . . . . 89
6.2.4 Battery Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
6.2.5 Remote Access by Touch-Tone™ Telephone . . . . . . . . . . . . 90
Chapter 7: operatIon . . . . . . . . . . . . .95
7.1 alarm deteCtIon, dIal-out and
aCknowledgment . . . . . . . . . . . . . . . . . . . . . . . .95
7.2 example: a dIal-out telephone Call ...........99
Chapter 8: ControllIng the output 101
8.1 output modeS ............................101
8.1.1 To program the Output Mode: . . . . . . . . . . . . . . . . . . . . . . 102
8.1.2 To play back the programmed Output Mode: ..........103
8.2 SwItChIng the output uSIng the keypad ......103
8.2.1 Switching the Output Over the Phone ................103
8.3 typICal applICatIonS . . . . . . . . . . . . . . . . . . . . . . 104
8.3.1 Single Thermostat Control . . . . . . . . . . . . . . . . . . . . . . . . . 104
8.3.2 Dual Thermostat Control . . . . . . . . . . . . . . . . . . . . . . . . . . 106
8.3.3 ControllIng lIghtS or other devICeS . . . . . .108
appendIx a: weekly teStIng
proCedure . . . . . . . . . . . . . . . . . . . . .109
appendIx b: troubleShootIng . . . .111
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Communications / Dial Out .............................111
Temperature Monitoring ................................114
Sound Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Other monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
14
appendIx C: 400 QuICk reFerenCe ...119
appendIx d: aCCeSSorIeS ..........123
appendIx e: SpeCIFICatIonS . . . . . . . .125
Alert Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Phone Interface ........................................125
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Relay Output ..........................................125
Power Supply ..........................................126
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Physical ...............................................126
appendIx F: returnIng the unIt
For repaIr ......................127
appendIx g: teSt log .............129
15
SENSAPHONE 400 User’s Manual
16
Chapter 1: Introduction
Chapter 1: IntroduCtIon
The Sensaphone® Model 400 is a fully-programmable, environmental monitoring system that offers extensive on-site and remote monitoring capability to small businesses, private homes, farms, greenhouses, computer rooms,
and remote facilities. Designed for desktop or wall mounting, the Model
400 is simple to install, program and operate; no changes to standard electrical or telephone service are required. When connected to a telephone
line, it will respond to an alarm by dialing up to four separate telephone
numbers. When the call is answered, an “Alert Condition” message is delivered in user recordable voice.
The Model 400 features built-in sensors to monitor a variety of conditions:
• High sound level
• AC electric power failure
• Battery backup
• Temperature*
*Note: While technically not a “built-in” sensor, temperature is factory
installed on zone 1.
The 400 is equipped with 4 alert zones. Additional sensors* can be added
to extend monitoring capabilities to include:
• Intrusion or unauthorized entry
• Water leaks and seepage
• Temperature
• Humidity
• Equipment operation
• Many other conditions that may require unique monitoring solutions
* Refer to Appendix D for information on additional sensors (available
separately from Sensaphone) best suited to your application.
The status of each monitored condition is readily obtained at the unit’s
installation site, or remotely by telephone. At the close of every Status
Report, time is provided for listening to on-site sounds.
To ensure reliable operation, the Model 400 features power backup capa-
bility; in the event of AC power failure, six C-cell alkaline batteries (not
included) will continue to power the unit for approximately 24 hours.
17
SENSAPHONE 400 User’s Manual
Feature Summary
The Sensaphone 400 includes the following features:
• Four zones configurable as temperature or dry contact
• Each zone can be individually enabled or disabled
• Fully automatic input configuration
• Temperature sensor included on zone #1
• Calibration for each zone
• Power monitor
• High sound-level monitor
• User-recordable voice messages
• Dial out to four telephone numbers
• Alarm dial out via voice and numeric pager
• Microphone for onsite listen-in
• Built-in line seizure
• Relay output (manual or automatic control)
• Four status LEDs
• Surge protection on all zones, telephone line, and power supply
• 24 hour battery backup (batteries not included)
• Wall or desktop installation
about thIS manual
This manual comprises the instructions and commands for installing and operating the Model 400. The Quick Start chapter is
included to speed understanding of programming and operation.
Communication and Alarm Programming chapters demonstrate
step-by-step methods for utilizing the full range of available features. The Troubleshooting chapter provides assistance in the event
that problems are encountered.
18
layout
2
3
4
12
11
6
5
7
8
10
9
1
1. Programming
Keypad
2. Power Jack
3. Phone Extension
Jack
4. Phone Line Jack
5. Speaker
6. Built in Microphone
7. System on LED
8. Phone-in-use LED
9. Alarm LED
10. Battery OK LED
11. Battery
Compartment
12. Input/Output
Wiring Door
Chapter 1: Introduction
led IndICatorS
The LEDs provide on-site alarm and status information. Listed below are
descriptions of how the LEDs work.
System On
LED Off: Unit is off
LED On: Unit is in Run mode
LED Blinking: Unit is in Standby mode
Phone-In-Use
LED On: The unit or some other device is communicating on the phone
line
LED Off: Phone line is not in use
LED Blinking: No telephone service detected
Alarm
LED Off: No alarms exist
LED Blinking: Unacknowledged alarm exists
LED On: Acknowledged alarm exists
19
SENSAPHONE 400 User’s Manual
Battery OK
LED On: Battery condition good
LED Blinking: Battery condition low
LED Off: No battery/critically low battery condition
teChnICal Support
If any questions arise upon installation or operation of the Model 400,
please contact the Sensaphone Technical Service Department at the number shown below, and have the following information:
• Date of Purchase _______________
• Serial number of your Model 400 _________________
Technical Support is available from 8:00am to 5:00pm EST.
You may also e-mail us at support@sensaphone.com.
SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610-558-2700
Fax: 610-558-0222
www.sensaphone.com
20
Chapter 2: Installation
4
2
Chapter 2: InstallatIon
Correctly installing the Model 400 will ensure proper functioning of the
unit. Please read the entire chapter before starting the installation process.
Within the packaging will be a Warranty Registration Card. Please take the
time to fill this out and mail. The One Year Limited Warranty is explained
in the front of this manual.
2.1 operatIng envIronment
The Model 400 should be installed and operated in a clean, dry area that
provides space for wiring sensors to the screw terminals, near an AC
power source and telephone line. Operating temperature ranges from 32°
Fahrenheit (0° Celsius) to +122° Fahrenheit (+50° Celsius).
NOTE: The Model 400 is a sensitive electronic device. Do not install
the Model 400 near strong electrostatic, electromagnetic or radioactive
fields. Do not expose to humid environments, fumes, or corrosive
vapors.
2.2 mountIng
Flat Mount: Place the Model 400 on top of a desk or other horizontal
surface. Wall Mount: Mount on a wall with two flathead screws using the
keyholes on the back panel of the unit. Place the flathead screws or bolts
4” apart at the desired height from the floor. Hook the unit over the screws
and toward the floor. Refer to Figure 2-1.
2.3 power Surge proteCtIon
The Model 400 can be damaged by power surges and lightning through
the telephone line and the 120 VAC power supply. Although the Model 400
has built-in surge protection, we recommend that additional protection
be obtained for the unit and for any electronic equipment that is attached
Figure 2-1. Wall Mount
21
SENSAPHONE 400 User’s Manual
Size
C
-
Size
C
+
-
Size
C
+
Size
C
+
Size
C
+
-
Size
C
-
to your power supply and telephone lines. Power surge protection is especially important if you live in a lightning-prone area. The ISOTEL Surge
Protector Model IB-4 is available through Sensaphone. See Appendix D.
2.4 power Supply and battery baCkup
The Model 400 is provided with a DC power transformer that will plug into
any standard 120 VAC outlet and a battery backup (batteries not included)
that enables the unit to continue functioning if AC power is removed (due
to electric power disruption or failure). The Model 400 uses six, C-cell alka-
line batteries. Do not use rechargeable batteries. Connect the DC power
transformer into the jack on the back of the unit and plug the adapator into
a 120VAC outlet
NOTE: Be sure that the DC transformer is plugged into an outlet before
installing batteries.
To install the batteries, remove the battery compartment door located on
the front of the unit below the keypad. Press down and slide the door away
from the unit, align batteries according to the diagram shown in Figure
2-2, and replace the hatch.
Figure 2-2. Battery Installation
2.5 StartIng the model 400
When the DC power transformer is first plugged into the electrical outlet,
the Model 400 automatically starts in RUN mode. The System On light will
begin to glow. The unit will respond with,“Hello, this is Sensaphone 400.”
2.6 run mode and Standby mode
Pressing the RUN/STANDBY key on the Model 400 keypad will alternately
activate or deactivate the unit. If the unit is activated and in RUN mode,
the system on light glows steadily. In STANDBY mode, the system on light
goes out, but will blink every few seconds to indicate that power is still supplied to the unit.
22
Chapter 2: Installation
RUN
STANDBY
In RUN mode, the Model 400 is able to receive incoming calls and to dial
out automatically in the event of an alarm on one of the monitored condi-
tions. To enter STANDBY mode, press RUN/STANDBY.
As soon as the Model 400 enters STANDBY mode, it responds with
“Goodbye.” The system on light immediately goes out and then resumes
with a blink every few seconds. While in STANDBY mode, all functions are
disabled, but programmed memory is preserved. Upon exiting STANDBY
mode, any currently existing alarms will be announced.
NOTE: STANDBY mode is not equivalent to “power off”—an electrical
source, such as the 120 VAC, or the battery backup, continues to
provide full power to the unit. If the unit is placed in STANDBY
mode, unplugged from the 120 VAC outlet, and placed in storage, the
batteries will continue to power the Model 400, discharging until they
fail. Consequently, batteries should always be removed from the unit
following disconnection from any 120 VAC outlet, prior to storage.
Press the RUN/STANDBY key again to return to RUN mode.
Figure 2-3. The RUN/STANDBY Key
2.7 telephone lIne
The Model 400 will operate with all standard analog telephone lines that
accept pulse or tone dialing. The Model 400 cannot be used on an extension line to dial its own telephone number. Also, it may not be installed on
a party line, pay telephone line, or digital telephone system.
Certain private telephone systems and public switching equipment may not
accept the Model 400 dialing or may generate an unacceptable ring signal.
In those cases, a dedicated line may be required. Consult the supplier of
your telephone system if you encounter problems.
If you do not have a modular telephone extension at the Model 400’s location, you must contact your local telephone company to have one installed
(there is a charge for this service). If you have four-pin jacks, adapters are
available to convert them to the modular plugs. Contact your local telephone company or electronics parts store.
CAUTION: Never install telephone wiring during a lightning
storm. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations. Never touch uninsulated
telephone wires or terminals unless the telephone line has been
disconnected at the network interface. Use caution when installing or
modifying telephone lines.
23
SENSAPHONE 400 User’s Manual
AC Power
Transformer
(plug into
120 VAC outlet)
RJ11 Outlet
(for modular
telephone jack)
Modular Plug
(plug into RJ1 jack)
Female Te lephone Jack
(connect telephone here)
Line Ext Pwr
To install the telephone line, plug one end of the modular cord into the
“line” jack on the back of the model 400 (as shown) and plug the other end
into any standard RJ11 phone outlet.
Refer to Figure 2-4.
Figure 2-4. Installing the Telephone Line
On the back of the Model 400 is an extra female telephone jack labeled
“EXT”. This is provided so that a telephone or other answering device
may be used on the same line as the unit. (It is not necessary to hook up a
telephone for the Model 400 to operate.) This extension jack features Line
Seizure which means that it will disconnect the extension jack when the
Model 400 needs to make a telephone call. To ensure that the unit has pri-
ority over any other device on the line, you must connect all extensions to
this jack. (see figure)
On the unit there are two RJ11C phone jacks:
• The RJ11C jack labeled “LINE”is to be connected to the incoming line
of your phone service, ahead of all other phones or telephone extensions.
• The RJ11C telephone jack labeled “EXT” is to be connected to all
extensions.
24
Chapter 2: Installation
1 C
ZONES
2 C
3 C
4 C
2.8 the mICrophone
The Model 400 is provided with a built-in microphone which is used to
monitor high sound levels produced near the installation site. The sensitivity of the microphone is configurable and will detect a continuous as well
as a pulsating alarm. Note that beeping alarms that have a half second or
more of silence between beeps will not be detected.
Other programming options that apply to the microphone include setting
the length of time before a high sound causes an alarm.
If this sound level exists for 8 consecutive seconds (default) or for the programmed length of time, the Model 400 will dial out with an alarm message.
NOTE: The proximity of the audible alarm to the microphone is
extremely important.
Normally, the Model 400 and the audible alarm must be in the same room.
The maximum distance can vary considerably depending on the alarm, the
acoustics, and the size of the room.
During an alarm dial-out, the microphone allows four-second intervals to
listen-in to sounds at the Model 400’s location.
When calling for a Status Report, the microphone permits listening to onsite sounds for a programmed time interval.
2.9 alert ZoneS
Open the input/output wiring door located above the keypad.The Model
400 can monitor up to 4 zones (represented by the numbered terminal
screws shown in Figure 2-5, below).
Zones are configured as either dry contact or temperature. A zone config-
ured as dry contact can be used with any normally open (N.O.) or normally
closed (N.C.) device. “Open” refers to an opened circuit path; if conditions
cause the circuit to close, an alert condition occurs. “Closed” refers to a
continuous circuit path; if a closed circuit is opened, an alert condition
occurs. The Model 400 determines the way zones are configured by the
type of sensor connected to each alert zone (refer to Chapter 5.)
A zone configured as “temperature” is designed to evaluate a range of
settings. The Model 400 will read the temperature at the sensor’s loca-
Figure 2-5 Alert Zones
25
SENSAPHONE 400 User’s Manual
Sensor wired to
Alert Input 3
1 C
ZONES
2 C
3 C
4 C
tion and compare that value to programmed high and low temperature
limits. Temperature zones must be used with Sensaphone’s 2.8K Remote
Temperature Sensor or weatherproof sensor.
NOTE: Before wiring, it is advisable to disable the zones to prevent
accidentally tripping an alarm. See Chapter 5.
Important Note regarding Ultra-Low temperature freezers:
If you are connecting the Sensaphone to an ultra low temperature freezer
(-80° C) and the freezer is equipped with alarm terminals/contacts you can
connect these directly to one of the zones on your Sensaphone (refer to
your freezer owner’s manual for proper connection).
2.10 InStallIng the SenSor
After you have selected the sensor, loosen the screw of the alert zone and
its corresponding common (c). Two wire leads are used to connect any
monitoring sensor. Fasten one lead to the numbered screw and the other
lead to C. Tighten both screws. If the zone was not disabled, the Model 400
may recite its “Alarm Exists” message as you connect the sensor. If it does,
just press ALARM CANCEL to stop it. Re-enable the zone after wiring.
Refer to Figures 2-6 and 2-7 for connecting a sensor to an alert zone.
26
Figure 2-6. Sensor Connected to an Alert Zone
Any sensor can be attached to the Model 400 using 18-26-gauge wire (#22
recommended). The sensor can be several hundred feet from the unit, as
long as the total resistance of the circuit is not greater than 50 ohms. Use
wire appropriate for the application.
Chapter 2: Installation
Sensor wired to
Alert Input 2
Sensor wired to
Alert Input 3
1 C
ZONES
2 C
3 C
4 C
Figure 2-7 Two Sensors Wired to Adjacent Zones
NOTE: Do not use sensors, switches, or relays that supply any voltage
or current to the Model 400. Be aware of proximity to other electrical
wires or components when placing wires that lead from the sensors to
the unit. Avoid running the wires near electrical devices that use high
voltage or current, such as motors, heavy machinery, etc. This voltage
may be inductively coupled into the sensor wiring and could result in
damage to the the Model 400’s circuitry. Try to place wires at least 6
inches from other electrical wiring or devices.
2.11 multIple SenSorS
The Model 400 may have more than one sensor connected to the same alert
zone, as long as the normal condition for each sensor on the same alert
zone is identical (either all N.O. or all N.C.). However, only one remote
temperature sensor can be used on each zone.
When wiring several normally closed sensors on one zone, they must be
connected in series. Connect one lead from the first sensor to the num-
bered screw of the alert zone. Next, take the other lead from the first sensor and connect it to one lead from the next sensor. Continue connecting
sensors end-to-end until you have connected all of your sensors. Take the
second lead from the last sensor and connect it to the common screw on
the Model 400. See Figure 2-8. Multiple N.C. sensors are typically magnetic
reed switches to monitor the security of windows and doors.
27
SENSAPHONE 400 User’s Manual
1 C
ZONES
2 C
3 C
4 C
~
~
~
~
Multiple normally-closed
sensors wired in series
(example using Input 2)
Alert condition
occurs when a
switch is opened
Alert condition occurs
when a normally open
switch closes.
1 C
ZONES
2 C
3 C
4 C
Figure 2-8. Multiple Normally Closed Sensors
To wire several normally open sensors to one alert zone, connect them
in parallel. To do this, take one lead from each sensor and attach it to the
numbered terminal. Then, take the second lead from each sensor and
attach each to the corresponding common screw. Refer to Figure 2-9.
28
Figure 2-9 Multiple Normally Open Sensors
Chapter 2: Installation
2.12 outdoor wIrIng
When wiring sensors outdoors, DO NOT allow exposed wires to run freely
in open air; under such conditions, the Model 400 is susceptible to serious
damage during a lightning storm. Depending upon the distance outdoor
wiring must travel, consideration should be given to the use of shielded
wire inside a metal conduit. Both shield and conduit should be connected
to an earth ground. This prevents stray voltage from entering the unit.
Figure 2-10. Potential Sensor Damage from Stray Electrical Noise
2.13 dISConneCtIng the model 400 For Storage or SeaSonal uSe.
If you plan to employ the Model 400 as a seasonal “watchdog” for a few
months during the year, you must disconnect all wires from the unit completely to avoid damage to the circuitry when the unit is not in use. If the
unit is unplugged but left in place with all the sensors still connected, the
wires act as antennae that draw in any stray “electrical noise” from such
devices as fans, blowers, microwaves, etc.
Additionally, it is important to remove the batteries, or they will discharge
until they fail.
Preserve your Model 400 during the off-season, or when not in use:
• Remove the sensor wires at the screw terminals
• Remove the batteries
• Unplug the unit and store in a safe place
29
SENSAPHONE 400 User’s Manual
30
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