SENSAPHONE 2000 User Guide
SENSAPHONE® 2000
LIT-0018
User’s Manual
■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■
SENSAPHONE 2000
User’s Manual
Version 4.1.3
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Sensaphone 2000 User’s Manual
Every effort has been made to ensure that the information in this document is complete, accurate and up-to-date. Sensaphone assumes no
responsibility for the results of errors beyond its control. Sensaphone
also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the information in this manual.
Copyright © 1998 by Sensaphone
Fourth Edition, version 4.1.3, December 2008.
Written and produced by Sensaphone
Please address comments on this publication to:
Sensaphone
901 Tryens Road
Aston, PA 19014
Touch Tone is a registered trademark of AT&T.
®
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Important Safety Instructions
Your Sensaphone 2000 has been carefully designed to give you years
of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting
yourself or damaging the unit:
Read the installation and operating instructions in this manual carefully. Be sure to save it for future reference.
Read and follow all warning and instruction labels on the product
itself.
To protect the Sensaphone 2000 from overheating, make sure all openings on the unit are not blocked. Do not place on or near a heat source,
such as a radiator or heat register.
Do not use your Sensaphone 2000 near water, or spill liquid of any
kind into it.
Be certain that your power source matches the rating listed on the AC
power transformer. If you’re not sure of the type of power supply to
your facility, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
Do not overload wall outlets and extension cords, as this can result in
the risk of fire or electric shock.
Never push objects of any kind into this product through ventilation
holes as they may touch dangerous voltage points or short out parts
that could result in a risk of fire or electric shock.
To reduce the risk of electric shock, do not disassemble this product,
but return it to Sensaphone Customer Service, or another approved
repair facility, when any service or repair work is required. Opening or
removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the unit is subsequently used.
If anything happens that indicates that your Sensaphone 2000 is not
working properly or has been damaged, unplug it immediately and
follow the procedures in the manual for having it serviced. Return the
unit for servicing under the following conditions:
1. The power cord or plug is frayed or damaged.
2. Liquid has been spilled into the product or it has been
exposed to water.
3. The unit has been dropped, or the enclosure is damaged.
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Sensaphone 2000 User’s Manual
Sensaphone 2000 User’s Manual
4. The unit doesn’t function normally when you’re following the
operating instructions.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the
leak.
CAUTION
To reduce the risk of f ire or injury to persons, read and follow these
instructions:
1. Use only the following type and size battey: 6V 3.4AH sealed
lead-acid rechargeable battery
2. Do not dispose of the battery in a fire. The cell may explode.
Check with local codes for special disposal instructions.
3. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause damage to the eyes or skin. It may be
toxic if swallowed.
4. Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets, and
keys. The battery or conductor may overheat and cause burns.
FCC Requirements
Part 68: The Sensaphone 2000 complies with Part 68 of the FCC
rules. On the back of the unit there is a label that contains, among
other information, the FCC Registration Number and the Ringer
Equivalence Number (REN) for this equipment. You must, upon
request, provide this information to your local telephone company.
The REN is useful to determine the quantity of devices that you may
connect to your telephone line and still have all of those devices ring
when your telephone number is called. In most, but not all areas, the
sum of the REN’s of all devices connected to one line should not
exceed five (5.0). To be certain of the number of devices that you may
connect to your line, you may want to contact your local telephone
company to determine the maximum REN for your calling area.
This equipment may not be used on coin service units provided by the
telephone company. Connection to party lines is subject to state tariffs.
Should the Sensaphone 2000 cause harm to the telephone network,
the telephone company may discontinue your service temporarily. If
possible, they will notify you in advance. But if advance notice isn’t
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practical, the telephone company may temporarily discontinue ser-
vice without notice and you will be notif ied as soon as possible. You
will be informed of your right to file a complaint with the FCC. The
telephone company may make changes in its facilities, equipment,
operations, or procedures where such action is reasonably required in
the operation of its business and is not inconsistent with the rules and
regulations of the FCC that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
If you experience trouble with this equipment, or you need information on obtaining service or repairs, please contact:
Sensaphone
901 Tryens Road, Aston, PA 19014
610.558.2700
Fax: 610.558.0222
The telephone company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
Part 15: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Telephone Consumer Protection Act
The FCC Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send a message unless such message contains,
in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent and an
identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine
or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which
charges exceed local or long-distance transmission charges.)
To comply with this law, you must enter the following information into
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Sensaphone 2000 User’s Manual
Sensaphone 2000 User’s Manual
your Sensaphone 2000:
Date & Time as shown in the System Programming section of this
manual.
Name and telephone number to identify the source of the FAX transmission as shown in the System Programming section of this manual.
Canadian Department of Communications Statement
Notice: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective operational and
safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable
method of connection. In some cases, the company’s inside wiring
associated with a single line individual service may be extended by
means of a certified connector assembly (telephone extension cord).
The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any repairs
or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal
device denotes the percentage of the total load to be connected to a
telephone loop which is used by the device to prevent overloading.
The termination on a loop may consist of any combination of devices
subject only to the requirement that the total of the Ringer Equivalence
Numbers of all the devices does not exceed 5.0. For Sensaphone
2000, the Ringer Equivalence Number is 0.3.
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1 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.
THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS AND
CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING
YOUR SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF
DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS
LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION
AND/OR USE OF THE PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS
AND CONDITIONS OF THIS LIMITED WARRANTY (HEREINAFTER REFERRED
TO AS "LIMITED WARRANTY OR WARRANTY"). IF YOU DO NOT AGREE TO THE
TERMS AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF
WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU
SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TO THE SELLER FOR
A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS
TO THE APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING
ACCEPTANCE OF THE TERMS AND CONDITIONS HEREIN AND AS TO THE
APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR
LIMITATIONS OF LIABILITY.
WARRANTOR: In this Warranty, Warrantor shall mean "Dealer, Distributor, and/or
1.
Manufacturer."
ELEMENTS OF WARRANTY: This Product is warranted to be free from defects in
2.
materials and craftsmanship with only the limitations and exclusions set out below.
WARRANTY AND REMEDY: One-Year Warranty—In the event that the Product does
3.
not conform to this warranty at any time during the time of one year from original purchase,
warrantor will repair the defect and return it to you at no charge.
This warranty shall terminate and be of no further effect at the time the product is: (1)
damaged by extraneous cause such as fire, water, lightning, etc. or not maintained as
reasonable and necessary; or (2) modified; or (3) improperly installed; or (4) misused; or (5)
repaired or serviced by someone other than Warrantors’ authorized personnel or someone
expressly authorized by Warrantor’s to make such service or repairs; (6) used in a manner
or purpose for which the product was not intended; or (7) sold by original purchaser.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR
DAMAGES
: THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED
TO REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S OPTION
AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE
OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL
AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY
LABOR COSTS, PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUPTION
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Sensaphone 2000 User’s Manual
LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR
FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO
CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED
IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR
REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL
BE PAYMENT TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND
IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT
OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES
OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS
INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR
INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT
NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND
WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A
CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND TO BE LIABLE FOR
ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES, NEGLIGENCE, OMISSIONS,
INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’ PRODUCTS
OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID
BY THE CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $250.00,
WHICHEVER IS GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND
ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND
AND HOLD HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY
AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON ANY LOSSES, LIABILITIES,
DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING
ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION,
OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT
A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO
SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES,
AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES
POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON
ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED
TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT
MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO
USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE
WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER
OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS NECESSARY TO
viii
ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.
EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED
HEREIN CONSTITUTE THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER.
ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING: THE
WARRANTY OF MERCHANTIBILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
AND THE WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING
FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
It must be clear that the Warrantors are not insuring your premises or business or
guaranteeing that there will not be damage to your person or property or business if you use
this Product. You should maintain insurance coverage sufficient to provide compensation
for any loss, damage, or expense that may arise in connection with the use of products or
services, even if caused by Warrantors’ negligence. The warrantors assume no liability for
installation of the Product and/or interruptions of the service due to strikes, riots, floods, fire,
and/or any cause beyond Seller’s control, further subject to the limitations expressed in any
License Agreement or other Agreement provided by Warrantors to purchaser.
The agreement between the Warrantors and the Purchaser, including but not limited to the
terms and conditions herein shall not be governed by the Convention for the International
Sale of Goods. Where applicable, the Uniform Commercial Code as adopted by the State of
Delaware shall apply.
PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: In the event that the
4.
Product does not conform to this warranty, the Product should be shipped or delivered
freight prepaid to a Warrantor with evidence of original purchase.
LEGAL REMEDIES AND DISCLAIMER: Some jurisdictions may not allow, or may place
5.
limits upon, the exclusion and/or limitation of implied warranties, incidental damages and/or
consequential damages for some types of goods or products sold to consumers and/or the
use of indemnification terms. Thus, the exclusions, indemnification terms and limitations
set out above may not apply, or may be limited in their application, to you. If the implied
warranties can not be excluded, and the applicable law permits limiting the duration of
implied warranties, then the implied warranties herein are to be limited to the same duration
as the applicable written warranty or warranties herein. The warranty or warranties herein
may give you specific legal rights that will depend upon the applicable law. You may also
have other legal rights depending upon the law in your jurisdiction.
CHOICE OF FORUM AND CHOICE OF LAW: In the event that a dispute arises out of
6.
or in connection with this Limited Warranty, then any claims or suits of any kind concerning
such disputes shall only and exclusively be brought in either the Court of Common Pleas of
Delaware County, Pennsylvania or the United States District Court for the Eastern District of
Pennsylvania.
Regardless of the place of contracting or performance, this Limited Warranty and all
questions relating to its validity, interpretation, performance and enforcement shall be
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Sensaphone 2000 User’s Manual
governed by and construed in accordance with the laws of the State of Delaware, without
regard to the principles of conflicts of law.
Effective date 05/01/2004
SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700 Fax: 610.558.0222
www.sensaphone.com
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TABLE OF CONTENTS
Important Safety Instructions ..................iii
CAUTION .....................................iv
FCC Requirements ...........................iv
Telephone Consumer Protection Act ...............v
Canadian Department of Communications Statement vi
1 YEAR LIMITED WARRANTY ................. vii
Chapter 1: Introduction ..............17
Programming Interface ...................... 18
Technical Support .......................... 18
About This Manual .......................... 19
Chapter 2: Installation ...............20
OPERATING ENVIRONMENT.................. 20
MOUNTING THE UNIT ....................... 20
POWER SURGE PROTECTION ................ 21
BATTERY BACKUP.......................... 21
SERVICE LIFE ............................ 21
REPLACING THE BATTERY ................. 22
Turning the Sensaphone 2000 on.............. 23
TELEPHONE LINE .......................... 23
Line Seizure.............................. 24
INPUT CONFIGURATION ..................... 24
LED INDICATORS ........................... 26
Chapter 3: Communications ..........28
Installing and Starting the Software ........... 28
Minimum requirements .........................28
Installation ................................ 28
Windows™ 98 (or greater) Installation.............28
Running the Software ....................... 29
Sensaphone 2000 Menu Bar .................. 29
Communications Setup ...................... 30
Local Port Configuration ........................30
Modem Setup .............................. 31
Communication Status .........................31
Advanced Comm Setup .........................32
Options ......................................33
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Sensaphone 2000 User’s Manual
Chapter 4: Programming .............36
SETTING UP NEW UNITS .................... 36
Procedure ....................................37
COMMUNICATING WITH THE
SENSAPHONE 2000 ......................... 38
Local Communication ..........................38
Modem Communication.........................38
Off-line Communication.........................39
SYSTEM PROGRAMMING .................... 40
System Identification ........................ 41
Unit Phone Number ............................41
Unit Description ...............................41
Clock ........................................42
Unit Date & Time...............................42
Auto Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . .42
Dialout Settings: ...............................42
Dialing Method ................................42
Dialing Prefix..................................42
Voice Repetitions ..............................42
Maximum Calling Rounds .......................43
Alpha Pager Speed.............................43
Access: ......................................43
Acknowledgment Code .........................43
Voice Password................................43
Slave ID ......................................43
Passwords ....................................44
Incoming Calls:................................44
Rings Until Answer.............................44
Carrier Wait Time ..............................44
E-mail Delivery Settings ........................44
INPUTS ................................... 45
Status tab ....................................45
Input Name ...................................45
Value (with units) ..............................45
Status........................................46
State.........................................46
Min & Max ....................................46
Clear Alarms ..................................46
Configuration tab ..............................47
Input Type ....................................47
Table Low & Table High .........................47
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Calibration....................................48
Label/Units ...................................48
Alarm Programming tab: ........................49
Inputs Name ..................................49
Alarm Low Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Alarm High Limit...............................49
Recognition Time ..............................50
Call List ......................................50
Alarm Enable/Disable: ..........................50
Alarm Reset Time: .............................50
MONITORS ................................ 51
Displaying Input Monitors .......................51
Delete Input Monitors...........................51
Monitor Types .................................51
Bar Reading: ..................................51
Gauge Reading: ...............................52
Contact Status Monitor:.........................53
DESTINATIONS............................. 54
Name:........................................54
Destination:...................................54
Special Dialing Codes:..........................55
Special Alphanumeric Pager Dialing Codes ........56
Call Zones: ...................................57
Alarm Call Mode: ..............................58
Dial Type:.....................................59
Intercall Delay: ................................60
Send Report: ..................................60
DATALOGGING ............................. 60
Interval: ......................................61
Use Start Time: ................................61
Inputs Being Logged:...........................62
Downloading the Data Logger ...................63
Viewing the Data Logger (on-line): ................63
Viewing the Data Logger (off-line):................63
EVENT LOGGER............................ 65
Downloading the Event Logger: ..................65
Viewing the Event Logger: ......................66
Unit selection:.................................66
Event types: ..................................67
Query Times: ..................................67
View: ........................................67
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Reset Event Logger:............................67
REPORTS ................................. 68
Current Status: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Data Logger: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Use Start Time: ................................69
Report Interval: ................................69
Chapter 5: Status Report and Voice
Messages ......................... 70
Playing/Recording Messages using the Voice Record
Jack ...................................... 70
Local Status Report ............................71
Status Report .................................71
Chapter 6: Operation ................ 73
PART ONE: ALARM DIALOUT AND
ACKNOWLEDGMENT........................ 73
Alarm Recognition ............................73
Alarm Notification..............................73
Dialout Note: Call Progress ......................73
Alarm Call Mode: Until Acknowledged vs. Inform....73
Alarm Dialout - Voice ...........................74
Alarm Dialout - Beeper..........................74
Alarm Dialout - Alphanumeric Pager ..............74
Alarm Dialout - Modem .........................75
Alarm Dialout - Fax.............................75
Alarm Dialout - E-mail ..........................75
ALARM ACKNOWLEDGMENT................. 76
Alarm Acknowledgment - Voice Dialout ............76
Alarm Acknowledgment - Beeper Dialout ..........76
Alarm Acknowledgment - Alphanumeric Pager Dialout 7 7
Alarm Acknowledgment - Automatic (Max Calls) ....79
Acknowledgement ID ...........................79
PART TWO: REPORT DIALOUT................ 80
PART THREE: CALL-IN STATUS ............... 80
Voice Mode ...................................80
Auto Answer Mode .............................81
Chapter 7: Polling...................82
Setting Up a Polling Schedule ................ 82
General Set Up ................................84
Polling Results ............................. 85
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Table of Contents
Changing the Polling Schedule ............... 86
Deleting a Poll.............................. 86
Chapter 8: Web Page Creation ........87
Requirements .............................. 88
Internet Access Settings ..................... 88
HTML Web Page formatting................... 89
Browser Page Refresh ..........................90
Logo Settings .................................90
Web Page Filename ............................90
WML Filename exception........................91
“Create Now” button ...........................91
Web Page Delivery (FTP) ..................... 91
Viewing the Web Page ..........................92
Updating the Web Page .........................92
Frequently Asked Questions ................. 93
Chapter 9: E-mail Host Option ........ 95
Requirements .............................. 95
How Does It Work?.......................... 95
PROGRAMMING ............................ 96
Programming the E-Mail Telephone Number ........96
Auto-Answer Mode.............................97
Frequently Asked Questions ................. 97
Chapter 10: Output Control .......... 99
Setting the Output Mode .................... 100
Manual Output Mode ..................... 100
Alarm Condition and Unacknowledged
Alarm Mode ............................. 100
Custom Values Mode ..................... 100
Touch-Tone Control ...................... 101
APPENDIX A: Checking Your Sensaphone
2000 for Proper Operation ........... 103
APPENDIX B: System Events List .... 104
APPENDIX C: Engineering Specifications 1 0 7
APPENDIX D: Thermistor Tables ..... 111
APPENDIX E: RS232 Specifications . . 113
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Sensaphone 2000 User’s Manual
APPENDIX F: Troubleshooting ....... 114
APPENDIX G: Accessories..........120
APPENDIX H: Returning the Unit
for Repair.........................122
Index ............................ 124
Test Log.......................... 127
xvi
Chapter 1: Introduction
Welcome to the Sensaphone 2000 by Sensaphone. The 2000 is a
powerful monitoring, alarm, and data logging system. It can monitor
equipment and environmental conditions using 8 universal inputs, plus
built-in power failure detection. The Sensaphone 2000 also features a
programmable output and a wide variety of communication options:
user recordable voice, fax, modem, numeric pager, alphanumeric
pager, and internet e-mail. In addition, you can generate a web page
based on the information in your 2000 and post it on the internet at a
programmable time interval.
The Sensaphone 2000 is a fully programmable environmental monitoring system for unattended or remote applications. The unit will monitor and alarm on (8) universal inputs including: N.O./N.C. contact,
2.8K & 10K thermistor, 4–20mA, 0–5V, run time accumulator, and
pulse count. The unit will also monitor AC power and battery condition. The unit also includes a relay output which may be controlled
manually through the software, remotely via touch-tone telephone,
or automatically using programmable high and low setpoints. On the
front of the unit are LED indicators to show the operating status. Each
input (including power) has a red status LED indicating the alarm status of the input. There is also a green LED for Battery status, a green
LED for System-On status and amber LEDs for Phone and Output
status.
Chapter 1: Introduction
The unit can be programmed via a local serial port or remotely by
modem using an IBM compatible computer with the Windows operating system and the included Manager 2000 software package. All
programming is stored in nonvolatile memory. The manager 2000
software also permits the user to upgrade the internal firmware using
the Flash Upgrade feature on the Diagnostic screen. The unit is
capable of performing data logging of the (8) universal inputs, power
and battery voltage. The data logging is stored in nonvolatile memory.
A real-time clock is also included to time stamp logged data and to
schedule reports. The unit is capable of sending automatic reports on
a programmable time basis (i.e. Send a report every x hours starting at
time xx:xx). Reports may be sent via fax or e-mail, and will be sent to
all destinations programmed to receive reports. The report comprises
a cover page and the unit data, which includes the current conditions
of each input, power status and battery condition. If the data logger is
enabled and programmed to be sent with reports, a data log report will
also be sent at this time. You have the additional option of retrieving
the data logger information locally or remotely on demand. You can
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Sensaphone 2000 User’s Manual
also have the 2000 call your PC and upload the entire datalogger and
eventlogger, storing the information in the Sensaphone 2000 database.
The unit comes in an aluminum enclosure with tabs for wall or panel
mounting. Terminal connections for inputs are easily accessible from
the front of the unit. The unit is powered via a plug-in adapter and a
6V 3.4AH rechargeable battery is built-in to keep the unit running for
up to 10 hours in the event of a power failure. Circuitry in the unit will
maintain proper charging of the battery system. The unit is capable of
alarming via voice, alphanumeric pager, numeric pager, fax or e-mail.
You also have the capability to program a call list for each input as
well as four time zones to assign telephone numbers to. You can even
monitor the input values in real-time through the local port or on-line
via modem.
Programming Interface
Manager 2000 Windows-programming software is included to allow
quick and easy access to all of the unit’s programmable parameters.
Sophisticated features such as realtime input monitoring, graphical bar
and gauge displays, polling of multiple units and a database to store
and query data logger information, all combine to provide a complete
monitoring system. Internet options for creating web pages and delivering e-mail are also included. The Programming and Operation chapters provide step-by-step instructions on how to use all of the unit’s
features.
Technical Support
If any questions arise upon installation or operation of the Sensaphone
2000, please contact Sensaphone Technical Service Department at the
number shown below and have the following information:
• Dateofpurchase __________________
• Serialnumber __________________
Technical support is available from 8:00 AM to 5:00 PM, EST.
e-mail: support@sensaphone.com
18
SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700
FAX: 610.558.0222
www.sensaphone.com
About This Manual
This manual comprises the instructions and commands necessary to
install and program the Sensaphone 2000. Additional summary and
application chapters are included to help you speed programming and
to understand Sensaphone 2000’s features. You should thoroughly read
this manual to establish a basic understanding of the system and keep
it as a reference.
Chapter 1: Introduction
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Sensaphone 2000 User’s Manual
SENSAPHONE®
2000
11.56"
2.95"
2.95"
0.25" dia.
System ON
Power Alarm
Phone
Battery OK
Chapter 2: Installation
This chapter provides information to install the Sensaphone 2000.
Please read the entire chapter before starting.
OPERATING ENVIRONMENT
The Sensaphone 2000 should be mounted and operated in a clean,
dry environment. The unit is microprocessor controlled and as a result
it should not be installed near devices that generate strong electromagnetic fields. Such interference is typically generated by power
switching equipment such as relays or contactors. A poor operating
environment may result in unwanted system resets and/or system
lockup. The temperature range the unit can operate in is 32°F to 122°F
(0°C to 50°C). If the unit needs to operate below freezing, a strip
heater should be installed nearby.
MOUNTING THE UNIT
When you receive the unit, carefully remove it from the box. Mounting
tabs with holes are provided on the left and right sides of the enclosure (see figure below). Mount the unit in a position that allows easy
access to the input terminal block, battery compartment, on/off switch
and the programming port. Also, there must be a power outlet and
telephone jack close to the unit.
CAUTION: The Sensaphone 2000 is a sensitive electronic device.
Personnel and work area should be grounded before coming into
contact with this device. Do not install the Sensaphone 2000 near
strong electrostatic, electromagnetic, magnetic or radioactive fields.
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Mounting Dimensions
Chapter 2: Installation
POWER SURGE PROTECTION
The Sensaphone 2000 can be damaged by power surges and lightning
through the telephone line and the power supply. Although the unit
has built-in surge protection, we strongly recommend that additional
protection be obtained for the unit and for any electronic equipment
that is attached to your power supply and telephone lines. Power surge
protection is especially important if you live in a lightning-prone area.
BATTERY BACKUP
The Sensaphone 2000 includes an internal UPS that automatically switches
to battery backup in the event of an AC power failure. The battery in the
Sensaphone 2000 is a 6 Volt 3.4AH rechargeable gel cell. This battery will keep
the unit operating for approximately 10 hours when fully charged and under
normal operating conditions. Note: The unit will not turn on unless AC power
is connected, regardless of the condition of the back-up battery.
SERVICE LIFE
Over time and with periodic use, the battery will begin to lose its capacity,
resulting in less overall backup time. Under normal operating conditions, three
or four years of dependable service life can be expected or between 200 and
1000 charge/discharge cycles, depending on the average depth of discharge,
number of discharge cycles, and operating temperature. Eventually, battery
replacement will be required to maintain a dependable level of service.
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Sensaphone 2000 User’s Manual
REPLACING THE BATTERY
The battery in the Sensaphone 2000 can be replaced by following the instructions listed below. Be sure to read all safety messages and follow the instructions in order as listed. Several tools will be required to change the battery:
•New6Vbattery(Sensaphonepart#BAT-0006)
•Philipsheadscrewdriver
•Needle-nosepliers
CAUTION: REPLACE BATTERY ONLY WITH A 6V 3.4AH
GEL CELL BATTERY.
WARNING: TURN THE POWER SWITCH OFF AND
DISCONNECT THE AC POWER CORD AND TELEPHONE
LINE FROM THE UNIT.
Step 1) Locate the power switch on the front side of the unit and turn the 2000
off.
Step 2) Disconnect the power cord from the back of the unit.
Step 3) Disconnect the phone line from the front of the unit.
Step 4) Remove the two screws on the left side that secure the battery cover.
Carefully remove the battery cover by sliding it to the left.
Step 5) Slide the battery out. There will be a red wire (positive) and a black
wire (negative) connected to the battery. Using needle nose pliers,
remove the connector with the black wire from the battery first. Gently
wiggle it off.
Step 6) Using needle nose pliers, remove the connector with the red wire from
the battery.
Step 7) Attach the connector with the red wire to the positive terminal of the
NEW battery.
Step 8) Attach the connector with the black wire to the negative terminal of the
NEW battery.
Step 9) Slide the battery in to the compartment and replace the cover. Secure
the cover with the two screws.
Step 10) Re-attach the power cord and telephone line.
Step 11) Turn the Power Switch back on.
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Turning the Sensaphone 2000 on
RS232 Port
Voice
Record
Phone
Line
Phone
Ext.
Power Off/On
NO C NC
Output
. . . . .
. . . .
Phone Line:
Attach standard
phone line here.
Phone Ext. is the
“Line Seizure” jack
for use with other
phone devices.
To record messages, plug a
telephone directly into this jack.
DO NOT connect a Phone Line
to this jack.
Output can be used to control an external
device either manually or automatically.
RS232 for data communication
Thread the power supply cord through the strain relief ring next to the
power jack, and plug it in. Then plug the transformer into a 115VAC
60Hz outlet. The ring anchors the cord, protecting the plug and jack.
Slide the power switch to ON to start the unit. The System-On LED
should glow steadily.
It is important to note that when the unit is turned off, all programming is retained in non-volatile memory via the internal 3V lithium
battery. The rechargeable battery is not in use when the power switch
is off.
TELEPHONE LINE
Connect the Sensaphone 2000’s PHONE LINE jack to a standard 2
wire analog phone line. The unit dials using pulse or tone, with loop
start only. The Sensaphone 2000 will recognize ringer frequencies
from 16 to 60 Hz and will operate with all standard analog telephone
systems that accept pulse or tone dialing.
Chapter 2: Installation
CAUTION: Do NOT connect the unit’s VOICE
RECORD jack to a live telephone line as this will cause
permanent damage to the unit.
Certain private telephone systems and public switching equipment
may not accept the unit’s dialing or may generate an unacceptable ring
signal. In those cases, a dedicated line may be required for the unit.
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Sensaphone 2000 User’s Manual
Consult the supplier of your telephone system if you encounter problems.
CAUTION: Never install telephone wiring during a
lightning storm. Never install telephone jacks in wet
locations unless the jack is specifically designed for wet
locations. Never touch uninsulated telephone wires or
terminals unless the telephone line has been disconnected
at the network interface. Use caution when installing or
modifying telephone lines.
Line Seizure
Line seizure gives the 2000 unit the ability to “seize” the telephone
line when it needs to dial out. For example, if an emergency occurs
which puts the 2000 in alarm mode, the unit will be able to dial out
even if a telephone has been left off the hook. To the right of the
PHONE LINE jack is another labeled PHONE EXT. This jack can be
used to share a phone line with other devices (telephone, fax machine,
modem) and to give the 2000 priority in the event of an emergency.
To make use of this feature you must have all the extension devices
originate from the PHONE EXT. jack. Whenever the unit must make
an alarm phone call, the unit will disconnect any current phone calls
and seize the line for its own use. The unit will continue to seize the
line until the alarm has been acknowledged.
INPUT CONFIGURATION
The Sensaphone 2000 can accept analog and digital inputs over the
range 0-5VDC. It can also accept current from 4–20mA transducers.
The input load for current transducers is 220 Ohms.
To set the input configuration, adjust the jumpers located just below
the terminal block. Needlenose pliers are recommended for moving
shunts. There is one for each input so that each input can be individually configured. For thermistors, N.O./N.C.(normally open/normally
closed) dry contacts, run time and pulse count, set the jumper to the
left (marked TMP/DRY). For current transducers set the jumper to the
right (marked 4–20mA). For 0–5VDC transducers, remove the jumper
or simply hang it off one pin for storage purposes. See the figure
below.
24
WIRING SENSORS AND TRANSDUCERS
Thermistors: The unit will accept 2.8K and 10K thermistors. These
should be wired to an input terminal and the adjacent ground terminal.
For compatible thermistors check the thermistor data in the appendices. 2.8K Thermistor temperature range: -125ºF to 124ºF (-87ºC to
51ºC); 10K Thermistor temperature range: -90ºF to 200ºF (-68ºC to
93ºC).
Dry Contacts: Only contacts which have no voltage or current applied
may be used. Connect the contact to an input terminal and an adjacent ground terminal. Do NOT try to monitor a contact that switches
120VAC. This will permanently damage the unit.
Chapter 2: Installation
4–20mA: A 4–20mA transducer requires you to have an external DC
power supply for the transducer. Make sure the input is configured for
4–20mA.
Connect the positive wire of your transducer to the positive terminal
of your DC power supply. Connect the negative terminal of the transducer to an input terminal on the Sensaphone 2000. Connect the negative terminal from your power supply to the adjacent ground terminal
on the 2000.
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Sensaphone 2000 User’s Manual
The different sensor types connected to the terminal block.
LED INDICATORS
The LEDs provide on-site alarm and status information. Listed below
are descriptions of how the LEDs work.
Inputs 1–8 and Power:
LED Off: Input OK
LED Blinking: Unacknowledged alarm exists
LED On: Acknowledged alarm exists
Battery:
LED On: Battery condition OK
LED Blinking: Battery condition low
LED Off: Battery very low
System-On:
LED On: System power on
LED Off : System power off
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Chapter 2: Installation
Phone:
LED On: Unit is communicating on the phone line
LED Off: Unit is not using the phone line
Output:
LED On: The output relay is ON
LED Off: The output relay is OFF
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Sensaphone 2000 User’s Manual
Chapter 3: Communications
This section describes how to install and configure the Sensaphone
2000 Windows Software for your computer and modem.
INSTALLING AND STARTING THE SOFTWARE
Minimum requirements
486 or better computer (Pentium recommended)
10 MB of free disk space
32 MB or more of RAM
CD ROM drive
Microsoft Windows™ 98, ME, NT, 2000 or XP
Monitor
Mouse
Modem
Installation
The Manager 2000 software is easy to install. Make sure that all
Windows applications are closed before attempting to run Setup. If
you encounter problems during installation, please call Sensaphone
Technical Support at (610)558-2700.
The Sensaphone 2000 Software for Windows will install to a directory
named C:\S2000, unless you choose to change the directory name.
Windows™ 98 (or greater) Installation
1. Start Windows.
2. Insert the Sensaphone 2000 CD ROM. The installation program
should run automatically. Follow the prompts as directed. Be sure
to also install the Borland database when prompted.
If the software does not install automatically, then click the Windows
Start button, and select Run and type in d:/setup.exe. Click OK.
Follow the prompts as directed. Be sure to install as well the Borland
database when prompted.
3. Reboot your computer when the installation is complete.
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