Sennheiser SDW 10 HS, SDW 3 BS, SDW 5 BS, BTD 800 USB User Manual

SDW 5000 Series

DECT Wireless Headset System

SDW 10 HS SDW 3 BS SDW 5 BS BTD 800 USB

User Guide

CONTENTS1

Contents

Package contents ................................................................................................................................................................. 2

Base stations with components ............................................................................................................................................ 2

Headset with components ..................................................................................................................................................... 2

Product overview .................................................................................................................................................................. 3

Overview of the base station .................................................................................................................................................3

Overview of the headset ........................................................................................................................................................4

Overview of the BTD 800 USB dongle ..................................................................................................................................5

Overview of the LEDs .............................................................................................................................................................5

Connecting the base station ............................................................................................................................................... 7

Connecting the base station to the mains power supply ...................................................................................................8

Pairing and charging the headset before ﬁrst use ..............................................................................................................8

Connecting the base station to a ﬁxed line phone – SDW 5 BS only ...............................................................................9

Connecting the base station to a computer .......................................................................................................................11

Connecting the base station to Bluetooth devices – BTD 800 USB only ....................................................................... 12

Reconnecting/disconnecting Bluetooth ............................................................................................................................ 14

Connecting an optional USB headset or speakerphone .................................................................................................. 15

Connecting an optional busy light ..................................................................................................................................... 15

Assembling and wearing the headset ...............................................................................................................................16

Using the headset with the headband ................................................................................................................................ 16

Using the headset with the ear hook ...................................................................................................................................17

Using the headset with the neckband ................................................................................................................................ 19

Detaching headband, ear hook or neckband ..................................................................................................................... 21

Labeling the headset ...........................................................................................................................................................22

Conﬁguring the headset system ....................................................................................................................................... 23

Conﬁguring the headset system using HeadSetup™ Pro or the DIP switches ..............................................................23

Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only .................................................. 27

Adjusting the transmission volume ....................................................................................................................................27

Setting up and using the headset ..................................................................................................................................... 28

Adjusting the volume ............................................................................................................................................................28

Muting the headset’s microphone ......................................................................................................................................29

Enabling/disabling voice prompts ......................................................................................................................................29

Verifying battery life .............................................................................................................................................................30

If you leave the DECT or Bluetooth range ..........................................................................................................................30

Making calls using the headset system ............................................................................................................................31

Preparing calls - initial settings ........................................................................................................................................... 31

Selecting audio source – ﬁxed line phone/ computer/ mobile phone ........................................................................... 31

Making a call ..........................................................................................................................................................................32

Accepting/rejecting a call ...................................................................................................................................................32

Transferring calls to connected devices ............................................................................................................................33

Ending a call...........................................................................................................................................................................34

Redialing ................................................................................................................................................................................34

Managing multiple calls - two calls from two audio sources ..........................................................................................35

Setting up conference call ...................................................................................................................................................37

Using the dictation mode ...................................................................................................................................................40

Listening to music using the headset ................................................................................................................................41

Using the motion sensor .................................................................................................................................................... 42

Charging the headset and storing the headset system ..................................................................................................43

Charging the headset ...........................................................................................................................................................43

Switching the headset system off during extended non-use ..........................................................................................44

Sharing a workplace ........................................................................................................................................................... 45

Using the headset with a third party base station (DECT-GAP telephone) ...................................................................45

Cleaning and maintaining the headset system ...............................................................................................................46

Replacing the ear pads .........................................................................................................................................................46

Replacing/removing the headset‘s rechargeable battery ...............................................................................................47

Updating the ﬁrmware of the products .............................................................................................................................. 47

If a problem occurs ... .........................................................................................................................................................48

Speciﬁcations .....................................................................................................................................................................50

SDW 5000 series headset system

PACKAGE CONTENTS2

Package contents

In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the products to meet your needs.

For safety instructions, consult the Safety Guide. A list of accessories can be found on the product page at www.sennheiser.com/headsets. For information on suppliers, contact your local Sennheiser partner: www.sennheiser.com/headsets > “Find a dealer”.

Base stations with components

SDW 3 BS

Safety

Compliance

Guide

Quick Guide

sheet

EU/UK/US/AUS

Headset with components

SDW 5 BS

SDW 3 BS

SDW 5 BS

BTD 800 USB

SDW 5013 bundle

SDW 5014 bundle

SDW 5015 bundle

SDW 5016 bundle

Quick Guide

Safety

Guide

Compliance

sheet

Headband Ear hook and adapter Neckband

pre-mounted

*The wearing style adapter is also needed for assembling the neckband (see page 19).

SDW 5000 series headset system

PRODUCT OVERVIEW3

Product overview

Overview of the base station

Overview of the front

Touch panel with LED

Microphone

mute

Computer

Phone

(SDW 5 BS only)

Mobile phone

Headset charging dock with magnetic holder

Headset

battery

status LED

Multi-function

Overview of the rear sockets

SDW 5 BS SDW 3 BS

USB port

BUSY

Busy Light

Computer

(USB)

SDW 5000 series headset system

Power

supply

ACC

Handset

Lifter

Handset

Phone

Desk phone

BUSY

Busy Light

Computer

(USB)

Power

supply

PRODUCT OVERVIEW4

Overview of the bottom

Speaker

S1 S2

1 2 3 4 5 6 7 8

Microphone volume control

(SDW 5 BS only)

Reset button

DIP switches

Overview of the headset

Battery compartment

Charging contacts

ABC

(SDW 5 BS only)

Charging pin*

Name plate

switch

Mute & Volume

button

Speaker

Microphone

*Inserted into the holder of the headband or wearing style adapter

SDW 5000 series headset system

Hook

button

Headset

LED

PRODUCT OVERVIEW5

Overview of the BTD 800 USB dongle

Overview of the LEDs

Overview of the base station LEDs

Base station LED Meaning

off Headset microphone is active

Link LEDUSB plug

Link button

constant Headset microphone is muted

off Corresponding device is not in focus*

Corresponding device is in focus

constant

ﬂashes fast Incoming call

ﬂashes slow Call on hold

off No external USB or Bluetooth headset connected/ no music

constant

constant No headset connected

ﬂashes

constant*

Focus device: the device that initiates an outgoing call when

the headset’s hook button is tapped.

• outgoing call / active call

• Merged calls from two audio sources: two LEDs light up

• USB headset connected or

• Bluetooth headset connected via dongle

• Incoming call - no headset connected

• Connected USB headset is not supported

Music streaming

* The LED is off per default and can be enabled via HeadSetup™ Pro.

+ / + / + :

SDW 5000 series headset system

constant Dictation mode on

segments 1 – 4 are lit

off

Charging status of the headset battery (see page 43)

• Headset battery ﬂat

• no SDW 5000 headset connected

PRODUCT OVERVIEW6

0.5s 0.5s 0.5s 0.5s

mode 1:

Overview of the headset LED

Headset LED Meaning

• Headset is being charged in the base station

• Headset fully charged in CH 30 charger

Headset is being paired to base station

• Headset switches on

• Headset successfully connected to the base station

Headset switches off

0.2s 0.2s

Incoming call

• Outgoing/active call

• Softphone status: BUSY

Music streaming

* The LED is off per default and can be enabled via HeadSetup™ Pro.

Headset is fully charged in the base station

Firmware upgrade

Overview of the dongle BTD 800 USB LED

Dongle LED Meaning

Dongle in pairing mode:

1s1s 1s1s

mode 2:

searching for Bluetooth devices to pair and connect

• Search mode 1: Mobile phone

• Search mode 2: Bluetooth headset

Pairing successful

2s2s

Pairing failed

Dongle tries to connect to a Bluetooth device

Dongle and Bluetooth device connected

• Outgoing/active call

• Music streaming in standard quality

0.2s 0.2s

Incoming call

Music streaming in high quality

3s 3s

Microphone of the connected Bluetooth device is muted

Overview of the busy light LED UI 10 BL

Busy light LED Meaning

• Presence status softphone: AVAILABLE

• No active call

• Music streaming

• Presence status softphone: AWAY/ be right back

• Headset out of range

• No headset connected

• Presence status softphone: BUSY/ Presenting/ Do not disturb

• Active call on softphone, desk phone or mobile phone

• UC* client

*UC Client = Uniﬁed communications client such as Microsoft® Skype for Business

in meeting

SDW 5000 series headset system

CONNECTING THE BASE STATION7

Connecting the base station

The base station controls the wireless communication to the headset.

Depending on the variant you can plug in the headset system to your ﬁxed line phone and/or your computer.

Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.

Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the base station.

SDW 5000 series headset system

CONNECTING THE BASE STATION8

Connecting the base station to the mains power supply

Connect the plug of the power supply unit to the

DC socket (marked yellow).

Disconnecting the base station from the mains power supply

Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.

Connect the power supply unit to a wall socket. The

LED lights up red.

See page 11 for supported features with and without power supply connection.

Pairing and charging the headset before ﬁrst use

Charge the rechargeable battery for at least 20 minutes before using it for the ﬁrst time. A complete charging process takes about 60 minutes (see page 43).

Place the headset into the magnetic holder of the base station. The Headset battery status LEDs on the base station indicate the charge status.

During the ﬁrst charging process and after long periods of non-use, it may take up to 5 minutes until the headset LED lights up.

If the headset and base station are not paired, the headset LED ﬂashes blue and red shortly. The LED turns blue when pairing is complete and the headset will start charging.

SDW 5000 series headset system

CONNECTING THE BASE STATION9

1 2 3 4 5 6 7 8

S1 S2

Connecting the base station to a ﬁxed line phone – SDW 5 BS only

Check which connection possibility is best suited for your telephone and follow the instructions in the corresponding chapter

Place the base station at a minimum distance of 15 cm from the ﬁxed line phone.

Connecting the base station to a ﬁxed line phone without headset socket

A, B, C or D.

1 2 3 4 5 6 7 8

Disconnect the handset cable from the telephone. Connect it to the Handset socket on the base station.

Connecting the base station to a ﬁxed line phone with headset socket

Connect the telephone cable to the handset socket and to the

Use a pointed object to set the DIP switches 1 and 2 at the bottom of the base station to the position shown.

Phone socket on the base station.

Connect the telephone cable to the headset socket on the telephone and to the on the base station.

SDW 5000 series headset system

Phone socket (marked green)

Use a pointed object to set the DIP switches 1 and 2 to the position shown.

CONNECTING THE BASE STATION10

1 2 3 4 5 6 7 8

S1 S2

Connecting the base station to an optional mechanical handset lifter

The handset lifter allows you to answer calls even when you are away from your desk. The Sennheiser HSL 10 II mechanical handset lifter is available from your Sennheiser partner.

A B

Connect the base station to the ﬁxed line phone as described in chapter A or B.

Connect the handset lifter to the ﬁxed line phone. For more information, refer to the instruction manual of the HSL 10 II handset lifter.

Connecting the base station to an optional electronic hook switch control (EHS)

The necessary EHS connection cables as well as adapter cables for manufacturer speciﬁc standards are available from your Sennheiser partner.

For further information concerning corresponding phones and cables visit www.sennheiser.com/headsetcompatibility. Quick Guides are supplied with the cables or can be found on the product page on our website at www.sennheiser.com/headsets.

Connect the handset lifter to the ACC socket on the base station.

Cisco Alcatel Polycom Avaya Snom ShoreTel Panasonic

Connect the base station to the ﬁxed line phone as shown in the cable Quick Guide.

Use a pointed object (e.g. a ball pen) to set the DIP switch to the position shown in the cable Quick Guide.

SDW 5000 series headset system

CONNECTING THE BASE STATION11

Connecting the base station to a computer

1 2

Connect the USB cable to the PC socket on the base station.

Installing Sennheiser software

The Sennheiser software allows you to add value to your Sennheiser products. HeadSetup™ Pro enables easy set-up, conﬁguration and update of your SDW 5000 series.

www.sennheiser.com/software

Features with and without power supply connection

Connect the USB cable to a USB socket on your computer. The operating system detects the USB audio device “Sennheiser SDW 5 BS” or “Sennheiser SDW 3 BS” and installs the necessary drivers.

Download the software from www.sennheiser.com/software.

Install the software. To install the software, you need administrator rights on your computer. If necessary, contact your IT department.

To make calls via the computer:

Install a softphone (VoIP Software), such as Skype for Business or ask your admin for support.

Feature

Full softphone functionality

Conferencing with multiple SDW 5000 headsets

Desk phone connection

USB port functions: Bluetooth headsets & mobile via dongle, USB headsets & speakerphones

Busy light support

Fast charging

SDW 5000 series headset system

Power via USB only

ü ü ü ü

û ü

û ü û ü

Power via USB +

power supply unit

CONNECTING THE BASE STATION12

Connecting the base station to Bluetooth devices – BTD 800 USB only

With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station.

The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free proﬁle” (HFP), the “headset proﬁle” (HSP) or the “advanced audio distribution proﬁle” (A2DP).

The dongle can save up to eight paired Bluetooth devices. If you pair a ninth device, the saved connection proﬁle of the least used Bluetooth device will be overwritten. If you want to re-establish a connection with this device, you have to pair the devices again.

Connecting the Bluetooth dongle to the base station

After switch-on, the dongle automatically tries to connect to the two last connected Bluetooth devices. If two devices are used, either two mobile phones or two headsets can be connected to the dongle – mobile phone and Bluetooth headset cannot be combined. You can only connect a third Bluetooth device after having switched off the ﬁrst or the second Bluetooth device.

The BTD 800 USB dongle is supplied together with the SDW 50X4 and SDW 50X6 bundles and also available as an accessory.

Plug the dongle into the USB port of the base station. Follow the instructions in one of the two next chapters.

New unused dongles switch automatically to pairing mode. The LED alternately ﬂashes blue and red.

SDW 5000 series headset system

CONNECTING THE BASE STATION13

Press & hold

Pairing a mobile phone or tablet via Bluetooth

Bluetooth

<20 cm

Activate Bluetooth on your mobile phone or tablet (see the instruction manual of your device).

Search devices...

Sennheiser BTD 800 USB Laptop Nick

keyword:

0000

”Pairing“

Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately ﬂashes blue and red.

”Connected“

Start the search for new Bluetooth devices. All available devices in the proximity of your mobile phone or tablet are displayed.

Select “Sennheiser BTD 800 USB” to pair the dongle. If necessary, enter the default PIN code “0000”.

Once the Bluetooth devices are paired, the LED ﬂashes 3 times blue and then lights up in a constant dim blue.

SDW 5000 series headset system

CONNECTING THE BASE STATION14

Press & hold

Pairing a headset via Bluetooth

<20 cm

Activate the pairing mode on your Bluetooth headset (see the instruction manual of your device).

1s 1s 1s 1s

0.5s 0.5s 0.5s 0.5s

”Pairing“

Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately ﬂashes blue and red.

”Connected“

Press the button again to switch between pairing mode for mobile phones

A or headsets B.

Once the Bluetooth devices are paired, the LED ﬂashes 3 times blue and then lights up in a constant dim blue.

Clearing the list of previously paired devices

Press and hold the dongle’s button for 3 seconds to enter pairing mode. The LED alternately ﬂashes blue and red.

Double press the dongle’s button. The LED ﬂashes purple three times. The pairing list is cleared.

Reconnecting/disconnecting Bluetooth

To reconnect a Bluetooth device:

Tap the dongle’s button. The LED lights up blue once and after that ﬂashes 3 times blue. The LED is lit constantly in dim blue.

To disconnect a Bluetooth device:

Double tap the dongle’s button. Bluetooth will be disconnected. The LED ﬂashes 3 times red. The dongle starts ﬂashing blue and searches for other Bluetooth devices.

SDW 5000 series headset system

CONNECTING THE BASE STATION15

Connecting an optional USB headset or speakerphone

You can connect a Sennheiser USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset is empty or to add other participants to your conference call.

Connecting a USB headset

Connect the headset to the USB socket on the base station.

Connecting a speakerphone

The LED lights up white.

To use an external speaker with microphone such as the Sennheiser speakerphone SP 10, SP 20 or SP 220:

Connect your speakerphone to the USB socket of the base station. The LED

If you want to recharge the SDW headset - while using the speakerphone:

lights up white.

Connecting an optional busy light

Ensure the headset is docked before you initiate the call

Double tap the icon on the base station to transfer the call from the headset to the speakerphone.

The busy light UI 10 BL signals to your colleagues if you are available or in a call. A ﬂashing LED helps to recognize missed calls or received messages from your Softphone at a glance. The busy light UI 10 BL is available as an accessory.

Connect the busy light to the Busy socket of the base station. The LED of the busy light lights up while the base station is switched on (see page 6).

Attach the busy light to your monitor or to your desk – if required (see UI 10 BL Quick Guide).

SDW 5000 series headset system

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