Scientific atlanta EPC2100, DPC22100 User Manual
August 2006
Model DPC2100™ and EPC2100™ Cable
Modem User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ............................................................... 2
FCC Compliance......................................................................................................... 8
Introduction ................................................................................................................ 9
What's In the Carton? .............................................................................................. 10
Front Panel Description........................................................................................... 11
Back Panel Description............................................................................................ 12
Where Is the Best Location for My Cable Modem? ............................................. 13
What Are the System Requirements for Internet Service? ................................. 14
How Do I Set Up My High-Speed Internet Access Account? ............................ 15
How Do I Connect My Devices to Use the Internet?........................................... 16
How Do I Configure TCP/IP Protocol? ................................................................ 18
How Do I Install USB Drivers?............................................................................... 21
Having Difficulty?.................................................................................................... 23
Tips for Improved Performance............................................................................. 25
How Do I Renew the IP Address on My PC?....................................................... 26
Front Panel LED Status Indicator Functions ........................................................ 27
Notices ....................................................................................................................... 29
IMPORTANT SAFETY INFORMATION
IMPORTANT SAFETY INFORMATION
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in
the operating instructions, unless you are qualified to do so.
20060608SICM-EN
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice,
s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs
électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et
les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
20060608SICM-FR
2 4005527 Rev B
IMPORTANT SAFETY INFORMATION
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für
qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu
reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der
Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten
qualifiziert.
20060608SICM-GR
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por
parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga
eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las
instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.
20060608SICM-SP
4005527 Rev B 3
IMPORTANT SAFETY INFORMATION
Heed All Warnings
Adhere to all warnings on the product and in the operating instructions.
Read, Retain, and Follow These Instructions
Carefully read all safety and operating instructions before operating this product. Follow all
operating instructions that accompany this product. Retain the instructions for future use.
Give particular attention to all safety precautions.
Comply with Warnings
Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as
well as those that are affixed to this product.
Power Warnings
Providing a Power Source
A label on this product indicates the correct power source for this product. Operate this
product only from an electrical outlet with the voltage and frequency indicated on the
product label.
If you are uncertain of the type of power supply to your home or business, consult your
service provider or your local power company.
Grounding This Product (U.S.A. and Canada Only)
WARNING:
Avoid electric shock and fire hazard! Do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized plug has two blades with one
wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong is provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
If this product is equipped with either a three-prong (grounding pin) safety plug or a twoprong (polarized) safety plug, do not defeat the safety purpose of the polarized or
grounding-type plug. Follow these safety guidelines to properly ground this product:
For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug
into a grounded mains, 3-prong outlet.
Note: This plug fits only one way. The grounding prong is provided for your safety. If
you are unable to insert this plug fully into the outlet, contact your electrician to replace
your obsolete outlet.
For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug
into a polarized mains, 2-prong outlet in which one socket is wider than the other.
4 4005527 Rev B
IMPORTANT SAFETY INFORMATION
Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The
wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to
replace your obsolete outlet.
Overloading
WARNING:
Avoid electric shock and fire hazard! Do not overload mains AC outlets and
extension cords. For products that require battery power or other power
sources to operate them, refer to the operating instructions for those products.
Do not overload electrical outlets, extension cords, or integral convenience receptacles as this
can result in a risk of fire or electric shock. For products that require battery power or other
sources to operate, refer to the operating instructions for that product.
Preventing Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus. Arrange all power cords so
that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against
the cords, which can damage the cords.
Usage Warnings
Providing Ventilation
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the
installation provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with
liquids, or other objects on top of this product.
Do not use this apparatus near water.
4005527 Rev B 5
IMPORTANT SAFETY INFORMATION
Selecting a Proper Location
WARNING:
Avoid personal injury and damage to this product! An unstable surface may
cause this product to fall.
Place this product on a stable surface. The surface must support the size and weight of this
product. Any mounting accessory used must be recommended by the manufacturer. The
product should be mounted to a wall or ceiling only as recommended by the manufacturer.
Important! The power cord is the mains power supply disconnect device.
Place this product in a location that is close enough to an electrical outlet and where the
power cord is easily accessible to be disconnected from the wall outlet or from the rear panel
of the product.
Cleaning This Product
WARNING:
Avoid electric shock! Unplug this product before cleaning. Clean only with a
dry cloth.
Before cleaning this product, unplug it from the electrical outlet. Clean this product only with
a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static
cleaning device (dust remover) to clean this product.
Protecting This Product from Foreign Objects and Water or Moisture Damage
WARNING:
Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can
result in electric shock or fire. Do not expose this product to rain or moisture.
Do not place objects filled with liquid, such as vases, on this product.
Never push objects of any kind into this product through openings as they may touch
dangerous voltage points or short out parts that could result in a fire or electric shock.
Do not expose this product to liquids or moisture. Do not place this product on a wet surface.
Do not spill liquids on or near this product.
Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a
wet basement, or near a swimming pool.
Accessories Warnings
WARNING:
Avoid any potential for electric shock or fire. Only use
attachments/accessories specified by the manufacturer.
Do not use accessories or attachments with this product unless recommended by your service
provider or manufacturer.
6 4005527 Rev B
IMPORTANT SAFETY INFORMATION
Service Warnings
Servicing This Product
WARNING:
Avoid electric shock! Opening or removing the cover may expose you to
dangerous voltages. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.
Do not open the cover of this product. If you open the cover, your warranty will be void.
Refer all servicing to qualified personnel only. Contact your service provider for instructions.
Obtaining Service for Product Damage
For damage that requires service, unplug this product from the AC outlet. Refer all servicing
to your service provider or qualified service personnel. Servicing is required when:
The apparatus has been damaged in any way
A power-supply cord or plug is damaged
Liquid has been spilled or objects have fallen into the apparatus
The apparatus has been exposed to rain or moisture
The apparatus does not operate normally
The apparatus has been dropped
Checking Product Safety
Upon completion of any service or repairs to this product, the service technician must
perform safety checks to determine that this product is in proper operating condition.
Lightning
For added protection, unplug this apparatus during lightning storms or when unused for
long periods of time. In addition to disconnecting the AC power from the wall outlet,
disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and
power-line surges. Plugging this apparatus into a surge protector may reduce the risk of
damage.
20060712MDBN
4005527 Rev B 7
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void
the user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Lawrenceville, Georgia 30044 USA
Data Cable Modem
DPC2100/EPC2100
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20060628FDC
8 4005527 Rev B
Introduction
Introduction
Welcome to the exciting world of high-speed Internet access. Your new Model
DPC2100 or Model EPC2100 Cable Modem offers high-end performance and
unsurpassed reliability. With your new DPC2100 or EPC2100, your Internet
enjoyment and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC2100 or EPC2100.
Benefits and Features
Your new DPC2100 or EPC2100 offers the following outstanding benefits and
features:
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
Features Plug and Play operation for easy set up and installation
Includes both USB and Ethernet connections
Allows vertical or horizontal placement
Allows automatic software upgrades by your cable service provider
Ensures interoperability with most cable service providers by complying with
Data Over Cable System Interface Specifications (DOCSIS) 2.0 and is backward
compatible in DOCSIS 1.1 and DOCSIS 1.0 networks
4005527 Rev B 9
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