Schneider Electric Smart-UPS RT User Guide

Smart-UPS® RT

Uninterruptible Power Supply

SURT 8000/10000 VA

200-240 VAC

Tower/Rack-Mount 6U

English

© 2012 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider Electric
Industries S.A.S., American Power Conversion Corporation, or affiliated companies. All other trademarks are the property of
their respective owners.

990-2689G 09/2012

Introduction

The APC® by Schneider Electric Smart-UPS® RT is a high-performance, uninterruptible power
supply (UPS) that provides protection for electronic equipment from utility power blackouts,
brownouts, sags and surges. The UPS filters small utility line fluctuations and isolates electron ic
equipment from large disturbances by internally disconnecting from utility line power. The UPS
provides continuous power from the internal battery until utility power returns to safe levels or the
battery is fully discharged.

INSTALLATION

Read the safety information sheet before installation.

Unpacking

Inspect the UPS upon receipt. Notify the carrier
and dealer if there is damage.

The packaging is recyclable; save it for reuse or
dispose of it properly.

Check the package contents:

 UPS (with batteries disconnected)
 Tw

o front bezels

 Literature kit containing:

 XLT/XLTW models only: Software
 Sm

art-UPS User Manuals CD

 XLI model only: Six output power cord
 Serial cable
 Pro

 Network Management Ca

duct documentation, safety an

arranty information

w

doc

umentation

rd

CD

d

Removing the Batteries

The unit is heavy. To lighten the unit, remove the batteries. Refer to the unpacking instructions on
the carton in which the unit is shipped.

Specifications

TEMPERATURE

OPERATING

TORAGE

S

MAXIMUM
ELEVATION

OPERATING

TORAGE

S

HUMIDITY 0% to 95% relative humidity, non-condensing

WEIGHT

UPS

WITH

UPS
PACKAGING

32 to 104 F (0 to 40 C)
5 to 113 F (-15 to 45  C) charge UPS battery every six months

10,000 ft (3,000 m)
50,000 ft (15,000 m)

244 lbs (111 kg)
284 lbs (129 kg)

This unit is intended for
indoor use only. Select a
location sturdy enough to
handle the weight.

Do not operate the UPS where
there is excessive dust or the
temperature and humidity are
outside the specified limits.

Ensure the air vents on the
front and rear of the UPS
are not blocked.

s

1

Hardwiring

Wiring must be performed by a qualified electrician.

1. Install a utility circuit breaker in accordance with local electrical codes (see tables below)

for

input wiring.

2. Swi

3. R

4. R

tch the UPS input circuit breaker (see A) and utility circuit breakers

emove the access panel (see B
emove circular knockout

).

s.

OFF.

5. Run wires through access panel to terminal blocks. Wire to ground block first. Adhere to all
national and local electrical codes. (See tables and graphics.)

6. Use appropriate strain-relief on the hardwired input and output power cables.

XLT, XLJ, AND XLTW MODELS

Input Connection Output Connection (optional)
Wire to L1, L2, and .
System Wiring Voltage Current

SURT8000XLJ,
SURT8000XLT,
SURT8000XLTW

SURT10000XLJ,
SURT10000XLT,
SURT10000XLTW

Input &
Output

Input &
Output

200/208/220/240 V 40 A 50 A / 2-pole

200/208/220/240 V XLJ-50 A

Wire to L1A, L2A, and

Full Load
(No

minal)

XLT-48 A
XLTW-48 A

XLI MODELS

Input Connections Output Connection (optional)

.

External Input Circuit
Breaker (typical)

for Input Wiring only

60 A or 63 A / 2-pole
for Input Wiring only

Wire Size
(typical)

10mm
#8 AWG

16mm
#6 AWG

2 *

2 *

Single-Phase: Wire to L1, N, and .
Three-Phase: Wire to L1, L2, L3, N, and

System Wiring Number

SURT8000XLI

SURT10000XLI

Input 1 220/230/240 V 40 A 50 A / 2-pole 10mm

Input 3+

Output 1 220/230/240 V 40 A (not required) 10mm
Input 1 220/230/240 V 50 A 63 A / 2-pole 16mm

Input 3+

Output 1 220/230/240 V 50 A (not required) 16mm

of
Phases

Neutral

Neutral

Wire to L1A, N1, and

.

Voltage Current

380/400/415 V 15 A / phase when

380/400/415 V 18 A / phase when

Full Load
(No

minal)

online
40 A on L1 in bypass

online
50 A on L1 in bypass

.

External Input
Circuit Breaker
(typical)

50 A / 4-pole 10mm

63 A / 4-pole 16mm

Wire Size
(typical)

* Recommended wire sizes are typical. Actual wire size must comply with required ampacity

and local and national electrical codes.

2

2 *

2 *

2 *

2 *

2 *

2 *

d

A

7. XLI mo
sin

el only: For three-phase input, set the Input Phase Selector switch (see C) to ‘3’. Fo

gle-phase input, leave switch in default position of

XLT/XLJ/XLTW MODELS

XLI MODEL

r

‘1’.

OUTPUT

L1A

L2A

INPUT

L1

L2

B

8. Switch t

9. Check line

he circuit breakers

volta

ges.

10. Replace the access panel.

ON.

OUTPUT

L1A

N1

INPUT

L1

A

B

3

L2

L3

N

C

Installing and Connecting the Batteries and Attaching the Front Bezel

 

 

 

4

CONNECTING POWER AND EQUIPMENT TO THE UPS

1. Hardwire the UPS (see Hardwiring).

2. Connect equipment to the UPS (cables not included for XLT/XLJ/XLTW models).

3. Turn on all connected equipment. To use the UPS as a master on/off switch, be sure that all
connected equipment is switched ON.

4. Press the

 The battery charges to 90% capacity during the first three hours of normal operation. Do not

button on the front panel to power up the UPS.

expect full battery run capability during this initial charge period.

5. Configure the Network Management Card (optional).

O

PTIONS

Refer to the APC Web site, www.apc.com

 External Battery Pack SURT192XLBP
 Rail Kit SURTRK2
 Isolation Transformer
 Service Bypass Panel

C

IRCUIT BREAKERS

Input Circuit Breaker
8000/10000 VA

The UPS is protected from extreme overloads when in ON position.
The breaker must be on for the UPS to operate.

for available accessories.

XLI/XLJ/XLT/XLTW

Output Circuit Breaker
8000/10000 VA
XLJ/XLT/XLTW

L6-20
250V 20A

L6-30
250V 30

A

Output Circuit Breaker
8000/10000 VA XLI

IEC 320-C19

IEC 320-C1
10 A total
current from four

3

16A for each
receptacle

receptacles

5

BASIC CONNECTORS

Serial Port

Ethernet Port

EPO Terminal

TVSS Screw

External Battery Pack

ectors

Conn

Power m

anagement software and interface kits can be used with the

UPS.

Use only interface kits supplied or approved by APC.

nnect the UPS to the network.

Co
(Located on the Network Management Card.)

ptional Emergency Power Off (EPO) feature allows connected

The o
loads to be immediately de-energized from a remote location, without
switching to battery operation (see EPO Option).

UPS features a transient voltage surge-suppression (TVSS) screw

The
for connecting the ground lead on surge suppression devices such as
telephone and network line protectors .

When connecting grounding cable, disconnect the unit from the utility
power outlet.

Optional external battery packs provide extended runtime during
power outages. These units support up to 10 external battery packs.

Refer to the APC Web site, www.apc.com

for the information on the

external battery pack, SURT192XLBP.

6

OPERATION

Indicator Description

Online

On Battery

The UPS is drawing utility power and performing double conversion to supply
power to connected equipment (see Troubleshooting).

The UPS is supplying battery power to the connected equipment.

Bypass

The UPS is in bypass mode, sending utility power directly to connected equipment.
Bypass mode operation is the result of an internal UPS fault, an overload condition

or a user initiated command either through an accessory or the manual bypass
switch. Battery operation is not available while the UPS is in bypass mode (see
Troubleshooting).

Fault

The UPS detects an internal fault (see Troubleshooting).

Overload

The connected loads are drawing more power than the UPS power rating (see
Troubleshooting).

Replace Battery

The battery is disconnected or must be replaced (see Troubleshooting).

FRONT DISPLAY PANEL

Feature Function

Power On

Press this button to turn on the UPS. (Read on for additional capabilities.)

Power Off

Press this button to turn off the UPS.

7

Feature Function

Normal /Bypass

Cold Start

Self-Test

Diagnostic Utility Voltage

Manually switch connected equipment to bypass mode, so that utility power is
sent directly to connected equipment. Battery operation is not available while
the UPS is in bypass mode. (See Troubleshooting.)

This is not a normal condition.
Supply immediate battery power to the UPS and connected equipment (see

Troubleshooting). Press and hold the

button to power up the UPS and
connected equipment. The UPS will emit two beeps. During the second beep,
release the button.

Automatic: The UPS performs a self-test automatically when turned on, and
every two weeks thereafter (by default). During the self-test, the UPS briefly
operates the connected equipment on battery.

Manual: Press and hold the
test.

button for a few seconds to initiate the self-

The UPS has a diagnostic feature that displays the utility voltage. Plug the UPS
into the normal utility power.

The UPS starts a self-test as part of this procedure. The self-test does not
affect the voltage display.

Press and hold the
After a few seconds the five-LED, Battery Charge

button to view the utility voltage bar graph display.

display on the right of

the front panel shows the utility input voltage.
Refer to the figure at left for the voltage reading (values are not listed on the

UPS).
The display indicates the voltage is between the displayed value on the list and

the next higher value.

On Battery Operation

The UPS switches to battery operation automatically if the utility power fails. While running on
battery, an alarm beeps four times every 30 seconds.

Press the
supply power to the connected equipment until the battery is fully discharged.

When two minutes of runtime remain the UPS emits a continuous beep. If PowerChute or the
Network Management Card is not being used, files must be manually saved and the computer must
be properly shut down before the UPS fully discharges the battery.

The UPS battery life differs based on usage and envir o nment.
Refer to the APC Web site, www.apc.com

8

button to silence this alarm. If the utility power does not return, the UPS continues to

for on battery runtimes.

USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, NETWORK MANAGEMENT CARD,

OPTIONAL

FUNCTION

Automatic Self-Test Every 14 days

SMART SLOT ACCESSORY CARDS OR TERMINAL MODE.

ACTORY

F
D

EFAULT

SER SELECTABLE

U

CHOICES

Every 7 days

(336 hours)

(168 hours),
Every 14 days
(336 hours),
On Startup Only,
No Self-Test

DESCRIPTION

Set the interval at which the
UPS will execute a self-test.

UPS ID UPS_IDEN Up to eight characters to

define the UPS

Date of Last Battery

Manufacture Date mm/dd/yy Reset this date when you replace

Replacement
Minimum Capacity

Before Return from

0 percent 0, 15, 25, 35, 50, 60, 75,

90 percent

Shutdown

Alarm Delay After
Line Failure

5 second delay 5 second delay,

30 second delay,
At Low Battery,
Never

Shutdown Delay 20 seconds 0, 20, 60, 120, 240, 480,

720, 960 seconds

Duration of
Low Battery Warning.

2 minutes
PowerChute

software provides

2, 5, 7, 10, 12, 15, 18,
20 minutes.

automatic,
unattended
shutdown when
approximately two
minutes of battery
runtime remains.

Uniquely identify the UPS, (i.e.
server name or location) for
network management purposes.

the battery modules.
Specify the percentage to which

batteries will be charged
following a low-battery
shutdown before powering
connected equipment.

Mute ongoing alarms or disable
all alarms permanently.

Set the interval between the time
when the UPS receives a
shutdown command and the
actual shutdown.

The low battery warning beeps
become continuous when two
minutes of runtime remains.

Change the warning interval to a
higher setting if the operating
system requires a longer interval
for shutdown.

Synchronized Turn-on
Delay

0 seconds 0, 20, 60, 120, 240, 480,

720, 960 seconds

Specify the time the UPS will
wait after the return of utility
power before turn-on (to avoid
branch circuit overloads).

9

NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, NETWORK MANAGEMENT CARD,

OPTIONAL

FUNCTION

High Bypass Point

SMART SLOT ACCESSORY CARDS OR TERMINAL MODE.

ACTORY

F
D

EFAULT

+10% of
output voltage

SER SELECTABLE

U

CHOICES

+5%, +10%, +15%,
+20%

setting

D

ESCRIPTION

Maximum voltage that the UPS
will pass to connected
equipment during internal
bypass operation.

Low Bypass Point -30% of output

voltage setting

Output Voltage XLJ models:

200 VAC

XLT models:

208 VAC

XLTW models:
220 VAC

XLI models:

230 VAC

Output Frequency Automatic

(50 ± 3 Hz or
60 ± 3 Hz)

Number of Battery

1 Number of Connected

Packs

-15%, -20%, -25%, -30% Minimum voltage that the UPS
will pass to connected
equipment during internal
bypass operation.

XLJ models:
200 VAC

XLT models:

Allows the user to select the
UPS output voltage while
on-line.

200, 208, 220, 230,
240 VAC

XLTW models:
200, 208, 230, 240 VAC

XLI models:

200, 208, 220, 230,
240 VAC

*Use the voltage setting
applicable to your region.

50 ± 3 Hz
50 ± 0.1 Hz
60 ± 3 Hz
60 ± 0.1 Hz

Sets the allowable UPS output
frequency. Whenever possible,
the output frequency tracks the
input frequency.

Defines the number of

Batteries (four battery
modules per pack)

connected battery packs for
proper runtime prediction.

10

EPO (Emergency Power Off) Option

The output power can be disabled in an emergency by closing a switch connected to the EPO.

Adhere to national and local electrical codes when wiring.

The switch should be connected in a normally open switch contact. External voltage is not required;
the switch is driven by 12V internal supply. In closed condition, 2mA of current are drawn.

The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.
The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and an SELV circuit (IEC

standard).

EPO
switch

Bo

th Class 2 and SELV circuits must be isolated from all primary circuitry. Do not connect any
circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV.
If circuit standard cannot be confirmed, use a contact closure switch.

Use one of the following cable types to connect the UPS to the EPO switch:

 CL2: Class 2 cable for general use
 CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
 CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
 CLEX: Limited use cable for use in dwellings and for use in raceways.
 For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).
 For installation in other countries: Use standard low-voltage cable in accordance with local

regulations.

11

Terminal Mode to Configure UPS Parameters

Terminal Mode is a menu driven interface that enables enhanced configuration of the UPS.
Connect the serial cable to the serial port on the back of the UPS.

1. Open a terminal program. Example: HyperTerminal

 From the Desktop, go to Start => Programs => Accessories => Communication

=>HyperTerminal.

2. Double-click on the HyperTerminal icon.

 Follow the prompts to choose a name and select an icon. Disregard the message, “...must

install a modem,” if it is displayed. Click OK.

 Select the COM port that is connected to your UPS. The port settings are:

 bits per second - 2400
 data - bits 8
 parity - none
 stop bit - 1
 flow control - none

 Press ENTER

3. Example for setting the number of external battery packs (SURT192XLBP):

Once the blank terminal window is open, follow these steps to enter the number of battery packs:

 Press ENTER to initiate terminal mode. Press ENTER multiple times, until the prompt User

Name: is displayed. Follow the prompts. Type slowly, waiting until each character appears

on the screen prior to typing the next character.
Network Management Card defaults:

 User Name: apc
 Password: apc

 Press 1 and ENTER to select Device Manager.

 Select the model by entering the corresponding number, then press ENTER.
 Press 3 and ENTER to select Configuration.
 Press 1 and ENTER to select Battery.
 Press 2 and ENTER to change the Battery Settings.

 Type in the number of external battery packs (four battery modules per pack), then

press ENTER. (Number of packs: 1= internal battery module,
2 = 1 SURT192XLBP, 3 = 2 SURT192XLBP, etc.)

 Press 3 and ENTER to accept the changes.
 Press ESC multiple times (5) to return to the main menu.
 Press 4 and ENTER to log out.

12

MAINTENANCE, SERVICE, WARRANTY, AND TRANSPORTING

Replacing the Battery Module(s)

This UPS has easy to replace, hot-swappable battery modules. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on during the
procedure. See your dealer or contact APC at the Web site, www.apc.com
replacement battery modules.

The battery replacement procedure must include replacing all battery modules in the UPS and
connected external battery pack (s).

Upon battery disconnection, equipment is not protected from power outages.
Use caution when handling heavy battery modules.

Refer to Installing and Connecting the Batteries and Attaching the Front Bezel for battery replacement
procedure; reverse instructions for battery removal.

Be sure to deliver the spent battery to a recycling facility or ship it to APC in the
replacement battery packing material.

Transporting the UPS

for information on

Always disconnect the battery module(s) before shipping the UPS in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.

The battery module(s) may remain in the UPS.

1. Shut down and disconnect any equipment attached to the UPS.

2. Shut down and disconnect the UPS from the power supply.

3. Unplug the battery connectors.

For shipping instructions contact APC at the Web site, www.apc.com

.

13

TROUBLESHOOTING

Use the table below to solve minor installation and operation problems. Refer to the APC Web site,

www.apc.com

PROBLEM AND POSSIBLE

UPS WILL NOT TURN ON

Batteries are not connected
properly.

button not pushed. Press the button once to power the UPS and the connected equipment.

UPS not connected to utility
power supply.

Very low or no utility voltage. Check the utility power supply to ensure proper voltage at the receptacle.

UPS WILL NOT TURN OFF

button not pushed. Press the button once to turn the UPS off.

Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced

UPS BEEPS OCCASIONALLY

Normal UPS operation when
running on battery.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery module(s) are
weak due to a recent outage or
are near the end of service life.

FRONT PANEL LEDS FLASH SEQUENTIALLY

The UPS has been shut down
remotely through software or an
optional accessory card.

ALL LEDS ARE OFF AND THE UPS IS CONNECTED TO UTILITY POWER

The UPS is shut down and the
battery is discharged from an
extended outage.

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as defined in

for assistance with complex UPS problems.

AUSE

C

Check that the battery connectors are fully engaged.

Check that the power cable from the UPS to the utility power supply is securely
connected at both ends.

immediately.

None. The UPS is protecting the connected equipment.

Charge the battery module(s). Modules require recharging after extended outages
and wear faster when put into service often or when operated at elevated
temperatures. If the battery module(s) are near the end of service life, consider
replacing, even if the Replace Battery LED is not illuminated.

None. The UPS will restart automatically when utility power returns.

None. The UPS will return to normal operation when the power is restored and
the battery has a sufficient charge.

Specifications on the APC Web site, www.apc.com
The alarm remains on until the overload is removed. Disconnect nonessential

equipment from the UPS to eliminate the overload condition.

S

OLUTION

.

14

PROBLEM AND POSSIBLE

C

AUSE

BYPASS LED ILLUMINATES

The bypass switch has been
turned on manually or through
an accessory.

FAULT AND OVERLOAD LEDS ILLUMINATE; UPS EMITS A SUSTAINED ALARM TONE

The UPS has ceased sending
power to connected equipment.

If bypass is the chosen mode of operation, ignore the illuminated LED.
If bypass is not the chosen mode of operation move the bypass switch on the

back of the UPS, to the normal position.

The connected equipment exceeds the specified “maximum load” as defined in
Specifications on the APC Web site, www.apc.com

OLUTION

S

.

Disconnect nonessential equipment from the UPS to eliminate the overload
condition.

Press the OFF button, then the ON button to restore power to connected
equipment.

FAULT LED ILLUMINATES

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced

immediately.

REPLACE BATTERY LED ILLUMINATES

Replace Battery LED flashes and

Check that the battery connectors are fully engaged.
a short beep is emitted every two
seconds to indicate the battery is
disconnected.

Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

problem persists after recharging, replace the battery.
Failure of a battery self-test. The UPS emits short beeps for one minute and the Replace Battery LED

illuminates. The UPS repeats the alarm every five hours. Perform the self-test

procedure after the battery has charged for 24 hours to confirm the Replace

Battery condition. The alarm stops and the LED clears if the battery passes the

self-test.

UPS OPERATES ON BATTERY ALTHOUGH LINE VOLTAGE EXISTS

Very high, low, or distorted line
voltage. (Inexpensive fuel

Move the UPS to a different line circuit. Test the input voltage with the utility

voltage display.
powered generators can distort
the voltage.)

DIAGNOSTIC UTILITY VOLTAGE

All five LEDs are illuminated. The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination. If the UPS is plugged into a properly functioning utility power outlet, the line

voltage is extremely low.

ONLINE LED

There is no LED illumination. The UPS is running on battery, or it is not turned on.
The LED is blinking. The UPS is running an internal self-test.

15

Alwa

ys DISCONNECT THE BATTERY(S) before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.

4. Mark the RMA# on the outside of the packag

5. Retu

rn the UPS by insured, prepaid carrier to the address given to you by Customer Suppor

e.

t.

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of
two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization
(RMA) number from customer support. Products must be returned with transportation charges prepaid and must be
accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does
not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in
any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of
purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or
revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties,
or otherwise.

16

RADIO FREQUENCY WARNINGS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference. The user is responsible for correcting
the interference.

Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits

17