Operator Manual
For printer model:
Copyrights
Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.
Limitation of Liability
SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or use of this material.
Specifications and contents in this document are subject to change without notice.
Be sure to perform a virus check on the USB memory or SD card before connecting it to the product. SATO
Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB
memory or SD card.
Trademarks
SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and
other countries.
Secure Digital (SD) Card is a registered trademark of the SD Card Association.
QR Code is a registered trademark of DENSO WAVE INCORPORATED.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
WPA™ and WPA2™ are registered trademarks of Wi-Fi Alliance.
®
is a registered trademark of SAP AG.
SAP
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
All other trademarks are the property of their respective owners.
Version: GBS-S84ex_S86ex-r07-09-19OM
© 2019 SATO Corporation. All rights reserved.
Table of Contents
Table of Contents ................................................................................... 1
Before You Start..................................................................................... 7
1 Basic Information ............................................................................... 17
1.1 Checking the Bundled Accessories ................................................................ 17
1.2 Product Orientation .......................................................................................... 18
1.3 Parts Identification of the Product .................................................................. 19
1.3.1 Front View ............................................................................................................... 19
1.3.2 Rear View ................................................................................................................ 20
1.3.3 Internal View............................................................................................................ 21
1.4 Parts on the Operator Panel............................................................................. 22
1.4.1 Operator Panel ........................................................................................................ 22
1.4.2 LED Indicator........................................................................................................... 23
2 Installing the Product......................................................................... 25
2.1 Installation Precautions.................................................................................... 25
2.2 Installation Space.............................................................................................. 26
2.2.1 Front View (S84-ex/S86-ex) .................................................................................... 26
2.2.2 Rear View (S84-ex/S86-ex)..................................................................................... 27
2.2.3 Media Dispensed View (S84-ex) ............................................................................. 27
2.2.4 Top View (S84-ex)................................................................................................... 28
2.2.5 Media Dispensed View (S86-ex) ............................................................................. 29
2.2.6 Top View (S86-ex)................................................................................................... 30
2.3 Installing the Product onto a Support Structure/Applicator ......................... 31
2.4 Connecting the Interface Cable ....................................................................... 32
2.4.1 Available Interfaces ................................................................................................. 32
2.4.2 Interface Connections.............................................................................................. 32
2.4.3 Interface Settings..................................................................................................... 33
2.4.4 Interface Combination ............................................................................................. 34
2.5 Connecting the Power Cord............................................................................. 35
2.6 Power On/Off the Product ................................................................................ 36
2.6.1 Power On the Product ............................................................................................. 36
2.6.2 Power Off the Product ............................................................................................. 36
2.7 Installing Optional Memory Storage................................................................ 37
2.7.1 Installing the Optional SD Card ............................................................................... 37
2.7.2 Removing the Optional SD Card ............................................................................. 38
2.7.3 Installing the Optional USB Memory........................................................................ 38
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Table of Contents
3 Loading the Ribbon and Media........................................................... 39
3.1 Checking the Ink Side of the Ribbon............................................................... 39
3.2 Loading the Ribbon .......................................................................................... 40
3.3 Removing the Ribbon ....................................................................................... 43
3.4 Usable Media ..................................................................................................... 44
3.4.1 Adjusting the Position of the Media Sensor............................................................. 44
3.5 Loading Media ................................................................................................... 45
3.5.1 Loading Label with Dispenser ................................................................................. 45
3.5.2 Loading Media without Using Dispenser ................................................................. 48
4 Operation and Configuration.............................................................. 49
4.1 Display and Operation ...................................................................................... 49
4.1.1 Normal Mode Display and Icons.............................................................................. 49
4.1.2 Setting Mode Menu and Icons................................................................................. 53
4.1.3 Error Display and Icons ........................................................................................... 54
4.1.4 Setting Display......................................................................................................... 55
4.2 Operating Modes............................................................................................... 57
4.2.1 Online Mode/Pause Mode/Offline Mode.................................................................. 60
4.2.2 Adjusting the Display Brightness ............................................................................. 61
4.2.3 Adjusting the Buzzer Volume .................................................................................. 61
4.2.4 Canceling the Print Job ........................................................................................... 62
4.2.5 Adjustment Mode..................................................................................................... 63
4.2.6 Work Shift Setting Mode.......................................................................................... 65
4.2.7 Simple Standalone Mode ........................................................................................ 67
4.2.8 Setting Mode Menu ................................................................................................. 72
4.2.9 User Mode ............................................................................................................... 74
4.2.10 Interface Mode....................................................................................................... 80
4.2.11 Memory Mode...................................................................................................... 118
4.2.12 Service Mode....................................................................................................... 127
4.2.13 Advanced Mode................................................................................................... 152
4.2.14 Hex Dump Mode.................................................................................................. 172
4.2.15 RFID User Mode.................................................................................................. 177
4.2.16 Information Mode................................................................................................. 184
4.2.17 Test Print Mode ................................................................................................... 190
4.2.18 Default Setting Mode ........................................................................................... 193
4.2.19 Download Mode................................................................................................... 196
4.2.20 Upload Mode ....................................................................................................... 201
4.2.21 Hidden Setting Mode ........................................................................................... 203
4.2.22 Wireless LAN Certificate Download Mode........................................................... 204
4.2.23 Site Survey Mode ................................................................................................ 206
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4.3 Web Configuration .......................................................................................... 210
4.3.1 Information............................................................................................................. 210
4.3.2 External Signal Status ........................................................................................... 211
4.3.3 Sensor Level.......................................................................................................... 212
4.3.4 Adjustment Mode................................................................................................... 213
4.3.5 User Mode ............................................................................................................. 214
4.3.6 Interface Mode....................................................................................................... 215
4.3.7 Interface Mode (SNMP)......................................................................................... 216
4.3.8 WLAN Setting ........................................................................................................ 218
4.3.9 WLAN Certificate ................................................................................................... 220
4.3.10 Memory Mode...................................................................................................... 221
4.3.11 Service Mode....................................................................................................... 222
4.3.12 Advanced Mode................................................................................................... 224
4.3.13 RFID Mode .......................................................................................................... 227
4.3.14 Emulation Mode................................................................................................... 228
4.3.15 Printer Configuration (Read)................................................................................ 230
4.3.16 Printer Configuration (Write)................................................................................ 231
4.3.17 Firmware Download............................................................................................. 232
4.3.18 System/Others..................................................................................................... 233
4.3.19 Test Print ............................................................................................................. 234
4.3.20 Restart Product.................................................................................................... 235
5 Emulation Mode................................................................................ 237
5.1 Emulation Module Loader .............................................................................. 237
5.1.1 Loading the Emulation Module .............................................................................. 238
5.1.2 Deleting the Emulation Module.............................................................................. 240
5.1.3 Downloading the Emulation Module...................................................................... 242
5.1.4 Emulation Module Error......................................................................................... 245
5.2 SZPL Emulation Mode .................................................................................... 246
5.2.1 Auto Emulation Mode Switching Function ............................................................. 250
5.3 SDPL Emulation Mode.................................................................................... 251
5.4 SIPL Emulation Mode ..................................................................................... 259
6 Adjusting the Product....................................................................... 261
6.1 Adjusting the Base Reference Point ............................................................. 261
6.1.1 About the Base Reference Point ........................................................................... 261
6.1.2 Adjusting the Print Position.................................................................................... 262
6.1.3 Adjusting the Media Stop Position......................................................................... 263
6.1.4 More about the Media Stop Position ..................................................................... 264
6.1.5 Limitation on Base Reference Point Adjustment ................................................... 265
6.2 Adjusting the Print Quality............................................................................. 266
6.2.1 Adjusting the Print Darkness ................................................................................. 266
6.2.2 Adjusting the Print Speed ...................................................................................... 267
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Table of Contents
6.3 Adjusting the Media Sensors......................................................................... 269
6.3.1 Adjusting the Media Sensor Automatically ............................................................ 269
6.3.2 Adjusting the I-mark Sensor Level Manually ......................................................... 272
6.3.3 Adjusting the Gap Sensor Level Manually............................................................. 275
6.3.4 Adjusting the Paper End Sensor ........................................................................... 277
6.4 Adjusting the Head Pressure Balance .......................................................... 279
6.5 Adjusting the Head Position .......................................................................... 281
6.5.1 Left - Right Pressure Balance Setting ................................................................... 281
6.5.2 Front - Rear Head Alignment................................................................................. 282
6.6 Adjusting the Ribbon Tension Balance ........................................................ 283
6.7 Adjusting the Media Feed Roller Balance..................................................... 284
7 Maintenance ..................................................................................... 285
7.1 Cleaning the Product ...................................................................................... 285
7.2 Cleaning the Print Head and Platen Roller ................................................... 286
7.2.1 Cleaning Intervals.................................................................................................. 286
7.2.2 Cleaning Using the Cleaning Kit............................................................................ 286
7.2.3 Cleaning Using the Cleaning Sheet....................................................................... 289
7.3 Replacing Consumable Parts ........................................................................ 291
7.3.1 Replacing the Print Head....................................................................................... 291
7.3.2 Replacing the Platen Roller ................................................................................... 293
7.3.3 Replacing the Pressure Roller............................................................................... 295
7.3.4 Replacing the Media Feed Roller .......................................................................... 297
7.3.5 Replacing the Fan Filter ........................................................................................ 298
8 Troubleshooting................................................................................ 299
8.1 When an Error Message Appears.................................................................. 299
8.1.1 More Information about Command Error............................................................... 307
8.1.2 More Information about Head Check Function...................................................... 308
8.2 When a Warning Message Appears .............................................................. 309
8.3 When the LED Lights Red/Blue ..................................................................... 311
8.4 Troubleshooting Table ................................................................................... 312
8.4.1 No Power/Nothing on the Screen .......................................................................... 312
8.4.2 Cannot Feed the Media ......................................................................................... 312
8.4.3 Can Feed the Media but Cannot Print ................................................................... 313
8.4.4 Bad Print Quality.................................................................................................... 314
8.4.5 Incorrect Print Position .......................................................................................... 314
S84-ex/S86-ex Operator Manual
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Table of Contents
8.5 Interface Troubleshooting.............................................................................. 316
8.5.1 USB Interface ........................................................................................................ 316
8.5.2 LAN Ethernet Interface .......................................................................................... 316
8.5.3 Bluetooth Interface (Optional)................................................................................ 316
8.5.4 RS-232C Interface................................................................................................. 317
8.5.5 IEEE1284 Interface ............................................................................................... 317
8.5.6 External Signal Interface (EXT) ............................................................................. 317
8.5.7 Wireless LAN Interface (Optional) ......................................................................... 318
9 Appendix........................................................................................... 319
9.1 List of Initial Values ........................................................................................ 319
9.1.1 Normal Mode ......................................................................................................... 319
9.1.2 User Mode ............................................................................................................. 319
9.1.3 Interface Mode....................................................................................................... 320
9.1.4 Memory Mode........................................................................................................ 324
9.1.5 Advanced Mode..................................................................................................... 324
9.1.6 Hex Dump Mode.................................................................................................... 327
9.1.7 RFID User Mode.................................................................................................... 327
9.1.8 Test Print Mode ..................................................................................................... 328
9.1.9 Default Setting Mode ............................................................................................. 328
9.1.10 Service Mode....................................................................................................... 329
9.1.11 Hidden Setting Mode ........................................................................................... 330
9.1.12 Work Shift Setting Mode...................................................................................... 330
9.1.13 Simple Standalone Mode .................................................................................... 331
9.1.14 Wireless LAN Setting........................................................................................... 331
9.2 Media Sensor Positions and Media Stop Positions..................................... 335
9.3 About Legacy Command Support ................................................................. 337
9.3.1 Legacy Command Support.................................................................................... 337
9.3.2 Compatible Mode - Print Head Width (only for S86-ex) ........................................ 338
9.3.3 Print Head Width and Printable Area Range ......................................................... 340
9.4 LCD Power Saving Mode................................................................................ 342
9.5 Input/Output Signal of the External Signal ................................................... 343
9.6 Notification Function ...................................................................................... 345
9.7 Media Motion of the Product Operation........................................................ 347
9.7.1 Feed Motion........................................................................................................... 347
9.7.2 Paper End.............................................................................................................. 347
9.7.3 Sensor Error .......................................................................................................... 351
9.7.4 Ribbon Error .......................................................................................................... 352
9.8 Print Speed and Media Size ........................................................................... 353
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Table of Contents
9.9 Optional Ribbon Saver ................................................................................... 354
9.9.1 Ribbon Saver Operation ........................................................................................ 354
9.9.2 Ribbon Saver Timing Charts ................................................................................. 355
9.9.3 Ribbon Saver Operation and Ribbon Consumption .............................................. 356
9.9.4 Ribbon Specification for the Ribbon Saver............................................................ 359
9.9.5 Label Specification for the Ribbon Saver .............................................................. 359
9.10 Optional UHF RFID Configuration ............................................................... 360
9.10.1 Printing RFID Tag Errors ..................................................................................... 362
9.10.2 RFID Error and Reset Timing .............................................................................. 365
9.10.3 External (EXT) Signal Interfaces when RFID Module is Enabled........................ 368
9.10.4 RFID Printing Tips ............................................................................................... 369
9.11 Product Specifications ................................................................................. 370
9.11.1 Hardware ............................................................................................................. 370
9.11.2 Ribbon and Media ............................................................................................... 372
9.11.3 Interface............................................................................................................... 373
9.11.4 Built-in Functions ................................................................................................. 374
9.11.5 Printer Languages ............................................................................................... 374
9.11.6 Fonts/Symbols/Barcodes..................................................................................... 375
9.11.7 Options ................................................................................................................ 377
9.11.8 Accessories ......................................................................................................... 377
9.11.9 Standards ............................................................................................................ 377
9.12 Interface Specifications................................................................................ 378
9.12.1 USB Interface ...................................................................................................... 379
9.12.2 LAN Ethernet Interface ........................................................................................ 380
9.12.3 RS-232C Interface............................................................................................... 382
9.12.4 IEEE1284 Interface ............................................................................................. 384
9.12.5 External Signal Interface (EXT) ........................................................................... 386
9.12.6 Bluetooth Interface .............................................................................................. 399
9.12.7 Wireless LAN Interface........................................................................................ 400
S84-ex/S86-ex Operator Manual
6
Before You Start
Thank you for purchasing the SATO S84-ex/S86-ex print engine (hereafter referred to as “the product”).
This manual supplies basic information on how to operate the product. Read the manual carefully to
understand each function before operation.
Features of the Product
SATO S84-ex/S86-ex print engine is a high-performance, automated print/apply labeling system with a
user-friendly design and equipped with versatile functions. This print engine has a durable design for
non-stop operation.
The main features of the product are as follows:
• Equipped with a two-color backlight LCD and a two-color status LED for improved monitoring of the
product status.
• Durable design for harsh environment.
• High-speed throughput printing with maximum 16 ips (inches per second) print speed and adjustable
backfeed speed control.
• Print head can be replaced easily without using extra tools.
• New designed sensor cover with nonstick surface that can be easily removed and cleaned without any
tools.
• Easily upload/download data to/from an SD card or USB memory, or by using the SATO All-In-One
Tool application.
• Supports remote product setting through the SATO All-In-One Tool application or a Web browser.
• Supports a multi-language display menu and printing of Asian fonts.
• Supports emulations in standard firmware.
• Supports various communication interfaces.
• Supports SNTP protocol.
S84-ex/S86-ex Operator Manual
7
Before You Start
Safety Precautions
This topic describes how to use the product safely. Be sure to read the following information carefully before
using the product.
Pictographic Symbols
This operator manual and product labels use a variety of pictographic symbols. These symbols emphasize the
safe and correct use of the product and to prevent injury to others and property damage. The explanation of
the symbols is as follows. Be sure to understand these symbols well before you read the main text.
The Warning symbol indicates that
you can cause death or serious
injury if you do not follow the
Warning
Example Pictographs
Do not use the voltage other than specified
Do not use in hazardous locations
Do not set on an unstable area
instruction or procedure.
The pictograph means “Caution is required”. A specific warning symbol is
contained inside this pictograph (The symbol at left is for electric shock).
The pictograph means “Should not be done”. What is specifically prohibited is
contained in or near the pictograph (The symbol at left means “Disassembly
prohibited”).
The pictograph means “Must be done”. What is specifically to be done is
contained in the pictograph (The symbol at left means “Unplug the power cord
from the outlet”).
• Do not use the power supply voltage
other than the one specified. Doing so
could result in a fire or electric shock.
• The product is not explosion proof
certified.
• Do not use in a potentially explosive
environment or atmosphere. Doing so
could result in a fire or explosion.
• Do not set the product on an unstable
area, such as a wobbly table or slanted
area or on an area subject to strong
vibration. The product could fall or topple
over, possibly resulting in injury.
The Caution symbol indicates that
you can cause injury or property
damage if you do not follow the
Caution
instruction or procedure.
Warning
Do not place in high-temperature locations
• Do not place the product near heating
equipment such as cooking appliances
or a heater, or in high-temperature
locations. Doing so could damage the
product or result in a fire or electric
shock.
When the product is dropped or breaks
• If the product is dropped or breaks,
immediately power it off, unplug the
power cord from the outlet, and contact
your SATO reseller or technical support.
Using the product in one of these
conditions could result in a fire or electric
shock.
S84-ex/S86-ex Operator Manual
8
Warning
Before You Start
Handling the power cord and other cables
• Do not damage, break, or alter the power
cord and other cables. Also, do not place
heavy objects on the power cord, apply
heat to it, place it in high-temperature
locations, or forcibly bend, twist, or pull it.
Doing so could result in a fire or electric
shock.
• Do not splash water on the power cord or
get it wet. Doing so could result in
damage or electric shock.
• If the power cord and other cables
become damaged (core is exposed,
wires broken, deformed, etc.), contact
your SATO reseller or technical support.
Using the power cord and other cables in
this condition could result in a fire or
electric shock.
• The dedicated power cord included in
the package is to be used specifically for
this product. Do not use it for other
electronic products. Also, do not use the
power cord of other products for this
product. Doing so could result in a fire or
electric shock.
Always ground the connections
• Always connect the product’s ground
wire to a ground. Not grounding the
ground wire could result in electric
shock.
Do not place containers holding water or other
liquid near the product
• Do not place flower vases, cups, or other
containers holding liquids, such as water
or chemicals, near the product. If water
or chemicals get inside the product,
immediately power it off, and contact
your SATO reseller or technical support.
Using the product in this condition could
result in a fire or electric shock.
Do not drop the product in water
• Do not use the product near a container
holding liquid. If the product is dropped
into water, immediately power it off, and
contact your SATO reseller or technical
support. Using the product in this
condition could result in a fire or electric
shock.
Do not put objects inside the product
• Do not insert or drop any metal or
flammable objects down the opening
(cable port, etc.) of the product. If a
foreign object gets inside the product,
immediately power it off, unplug the
power cord from the outlet, and contact
your SATO reseller or technical support.
Using the product in this condition could
result in a fire or electric shock.
Do not use the product when something is
abnormal
• Do not use the product if any abnormality
such as smoke or an unusual odor is
detected. Doing so could result in a fire
or electric shock. Immediately power off
the product, unplug the power cord from
the outlet, and contact your SATO
reseller or technical support for repairs.
Connecting cables or optional devices
• Before connecting a cable or optional
device to the product, be sure to power
off the product and the optional devices.
If they are connected with the power on,
an optional device could move
unexpectedly, resulting in injury, electric
shock, or damage.
• When installing a cable or optional
device, be sure not to make a mistake in
the orientation and steps to install.
Otherwise, it could result in injury, fire,
electric shock, or damage.
• Do not use cables other than the ones
supplied with the product or
recommended by us. Doing so could
result in smoke, fire, electric shock, or
damage.
S84-ex/S86-ex Operator Manual
9
Before You Start
Warning
Do not operate with wet hands
• Do not power on/power off the product or
plug/unplug the power cord and other
cables with wet hands. Doing so could
result in electric shock or damage.
Do not disassemble the product
• Do not disassemble or modify the
product. Doing so could result in a fire or
electric shock. Ask your SATO reseller or
technical support to conduct internal
inspections, adjustments, and repairs.
Using the cleaning fluid
• Do not use cleaning fluids other than the
ones supplied with the product or
recommended by us.
• The cleaning fluid is to be strictly kept
away from the fire. Never apply heat or
place it in the fire.
• Keep the fluid out of reach of children to
prevent them from accidentally drinking
it. If a child accidentally drinks the fluid,
immediately consult with a physician.
S84-ex/S86-ex Operator Manual
10
Caution
Before You Start
Carrying the product
• Do not carry the product while loaded
with media or attached to an optional
external device. They could fall, possibly
resulting in injury.
• When setting the product on the floor or
a stand, make sure not to get your
fingers or hands trapped under the
product.
• Before moving the product, be sure to
power it off, unplug the power cord from
the outlet, and disconnect any connected
cables. Moving the product with the
power cord or cables still connected
could damage them, possibly resulting in
a fire, electric shock, or damage.
Do not place the product in areas with high
humidity
• Do not place this product in an area with
high humidity or where condensation
occurs. If condensation has occurred,
immediately power off the product, and
avoid using it until it is dried. Using the
product while condensation is on it could
result in a fire, electric shock, or damage.
Power cord and other cables
• Grab a power cord and other cables by
the plug when removing from the outlet
or connector port. Removing a power
cord and other cables by grabbing the
cord/cable area could result in exposure
of wires, breakage, fire, electric shock, or
damage.
• Do not place the power cord and other
cables near a heater or other sources of
heat. Doing so could result in melting of
the power cord and other cables
sheathing, fire, electric shock, or
damage.
Loading media roll
• When loading a media roll, be careful not
to get your fingers trapped between the
media roll and the supply spindle.
Print head
• The print head is hot after printing. Be
careful not to get burned when replacing
media or cleaning immediately after
printing.
• Do not touch the print head with your
bare hands. Doing so could result in
injury or damage.
• To replace the print head, follow the
procedure in the Operator Manual. If the
Operator Manual does not contain this
procedure, avoid trying to replace it on
your own terms, and contact your SATO
reseller or technical support.
• When opening and closing the print
head, make sure that objects other than
media do not get caught. Otherwise, it
could result in injury or damage.
Cover
• When opening and closing the cover, be
careful not to get your fingers trapped in
between. Also, firmly hold the cover to
prevent it from closing unexpectedly.
When not using the product for a long time
• When not using the product for a long
time, unplug the power cord from the
outlet to maintain safety.
During maintenance and cleaning
• When maintaining and cleaning the
product, unplug the power cord from the
outlet to maintain safety.
S84-ex/S86-ex Operator Manual
11
Before You Start
Place the product on a surface that is flat and
level.
If the surface is not flat and level, this may cause bad
print quality. This may also cause a malfunction and
decrease the life span of the product.
Do not place the product on a location that
produces vibration.
Subjecting the product to severe vibration or shock
may cause a failure or damage to the product,
leading to a product malfunction.
Keep the product out of high temperature and
humidity.
Avoid locations subject to extreme or fast changes in
temperature or humidity.
Do not install the product in a location exposed to
water or oil.
Water or oil entering inside the product may cause a
fire, electric shock or malfunction.
Avoid dust.
Dust build up may cause lowered print quality, faults,
or malfunctions.
Keep out of direct sunlight.
The product has a built-in optical sensor. Exposure
to direct sunlight may cause incorrect detection by
the sensor so the product does not operate normally.
Therefore, close the cover when using the product.
Do not use in hazardous locations.
Do not use in a potentially explosive environment or
atmosphere. Doing so could cause a fire or
explosion.
The product requires an AC power supply.
Be sure to connect the product to an AC power
supply.
Connect the power cord to a grounded AC outlet.
Make sure that the product is connected to a
grounded AC outlet.
Supply a stable source of electricity to the
product.
When using the product, do not share its AC outlet
with other electrical devices. This could cause power
fluctuations and performance issues with your
product.
Precautions for Installation and Handling
Product operations can be affected by the product’s environment.
Refer to the following instructions regarding how to install and handle the product.
Select a Safe Location
Power Supply
12
Printing
The print result varies depending on the usage environment (temperature and humidity), the supply condition
(the combination of media and ribbon), and the product settings (the print speed, the print darkness, etc.).
Please sufficiently test the product in your usage environment, and use it with the optimal combination.
If anything is unclear, or if you have any questions, contact your SATO reseller or technical support center.
S84-ex/S86-ex Operator Manual
Before You Start
Regulatory Approval
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
FCC Statement for Optional Wireless LAN
This device complies with RF radiation exposure limits set forth for an uncontrolled environment.
The antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all people and must not be collocated or operating in conjunction with any other antenna or
transmitter.
Bluetooth/Wireless Communication
Compliance Statement
This product has been certified for compliance with the relevant radio interference regulations of your
country or region. To make sure continued compliance, do not:
• Disassemble or modify this product.
• Remove the certificate label (serial number seal) affixed to this product.
Use of this product near microwave and/or other wireless LAN equipment, or where static electricity or
radio interference is present, may shorten the communication distance, or even disable communication.
S84-ex/S86-ex Operator Manual
13
Before You Start
Industry Canada (IC) Statement for Bluetooth
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
• This device may not cause interference.
• This device must accept any interference, including interference that may cause undesired operation
of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20 cm or more away from person’s body (excluding extremities:
hands, wrists, feet and ankles).
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes :
• L’appareil ne doit pas produire de brouillage.
• L’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
Cet équipement est conforme aux limites d’exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d’exposition aux fréquences radioélectriques (RF)
CNR-102 de l’IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le dispositif rayonnant et le corps (à l’exception des extrémités : mains, poignets, pieds et
chevilles).
Disposal of Old Electrical & Electronic Equipment (Applicable in the European Union
and other European countries with separate collection systems)
A product marked with this symbol on itself or on its packaging shall not be treated as
household waste. Instead it shall be handed over to an appropriate collection point for
the recycling of electrical and electronic equipment in accordance with local regulations.
Inappropriate waste handling of this product may cause detrimental consequences for
the environment and damage to human health. The recycling of materials will help to
conserve natural resources and contribute to your community. For more detailed
information on recycling of this product, contact your local municipal organization, your
household waste disposal service or the dealer where you purchased the product.
EN55032 Warning
This is a class A product.
In a domestic environment, this product may cause radio interference, in which case the user may be
required to take adequate measures.
EN55032 Warnung
Warnung! Dies ist eine Einrichtung der Klasse A.
Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen. In diesem Fall kann vom Betreiber
verlangt werden, angemessene Maßnahmen durchzuführen.
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
S84-ex/S86-ex Operator Manual
14
Before You Start
㺞⽰䈛ᴿ∈ᴿᇩ⢟䍞㠩ቇ൞䈛䜞ԬⲺḆжൽ䍞ᶆѣⲺ䠅䎻࠰GB/T 26572ć⭫
ᆆؗᚥӝѣᴿ∈ᴿᇩ⢟䍞Ⲻ䲆䠅㾷≸ĈⲺḽ㿺ᇐȾ
(Pb)
(Hg)
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䜞Ԭ〦
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䫻⊔
দ⭫䐥ᶵ
(Cd)
䭿
(Cr6+)
ޣԭ䬢
(PBB)
ཐ⓪㚊㤥
(PBDE)
ཐ⓪ӂ
㤥䟐
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⭫⊖
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θ
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θ
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θ
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⭫㔼ㅿ
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㺞⽰䈛ᴿ∈ᴿᇩ⢟䍞൞䈛䜞Ԭᡶᴿൽ䍞ᶆѣⲺ䠅ൽ൞GB/T 26572 ć⭫ᆆؗ
ᚥӝѣᴿ∈ᴿᇩ⢟䍞Ⲻ䲆䠅㾷≸ĈⲺḽ㿺ᇐԛсȾ
ᵢ㺞ṲדᦤSJ/T 11364Ⲻ㿺ᇐ㕌Ⱦ
ᵢḽᘍѣⲺᒪᮦθᱥṯᦤ2006ᒪ2ᴾ28ᰛޢᐹⲺć⭫ᆆؗᚥӝ⊗ḉ䱨↘㇗⨼
ࣔ⌋ĈૂSJ/T11364ćӝ⊗ḉ䱨↘ḽ䇼㾷≸Ĉθ䘸⭞ӄ൞ѣӰ≇ާૂളδ䲚
⒴Ƚ俏⑥ૂ◩䰞ཌε⭕ӝᡌ䘑Ⲻ⭫ᆆؗᚥӝⲺć⧥ֵؓ⭞ᵕ䲆ĈȾ൞䚫
ᆾֵ⭞䈪᱄Ҝѣ䇦䖳Ⲻᴿީᵢӝᆿޞૂֵ⭞рⲺ⌞ᝅӁ亯θъ⋗ᴿެԌ⌋ᗁ
ૂ㿺ᇐⲺރ䍙Ӂ⭧Ⲻ߫сθ൞Ԅ⭕ӝᰛᔶခⲺр䘦ᒪ䲆θӝⲺᴿ∈θᴿ
ᇩ⢟䍞ᡌݹ㍖уՐ⭕ཌ⋺ᡌシθֵ⭞䈛ӝуՐሯ⧥ູ䙖ᡆћ䠃⊗ḉᡌሯ
ֵ⭞㘻Ӱ䓡θ䍘ӝ䙖ᡆћ䠃ᦕᇩȾ
ć⧥ֵؓ⭞ᵕ䲆Ĉуᱥᆿޞֵ⭞ᵕ䲆Ⱦቚެуӄะӄ⭫≊ᙝ㜳ᆿޞθ⭫ᆿޞㅿഖ㍖㙂㻡䲆
ᇐⲺֵ⭞ᵕ䲆Ⱦӝ൞㔅䘸ᖉֵ⭞Ҿԛᓕᔹᰬθᑂᵑד➝ᴿީ⭫ᆆؗᚥӝⲺഔ᭬ૂ߃⭞
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⌞1):
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⌞2):
⧥ֵؓ⭞ᵕ䲆
S84-ex/S86-ex Operator Manual
15
Before You Start
RoHS Directive
This product is in conformity with RoHS Directive 2011/65/EU on the Restriction of the Use of Certain
Hazardous Substances in Electrical and Electronic Equipment.
Compliance Status of REACH Regulation
(1) Status of registered chemical substances
No chemical substances are intentionally emitted, nor are there any chemical substances that are
registered with the European Chemicals Agency.
(2) Information about the Substances of Very High Concern (SVHC) contained in the product
Currently, there has been no information communicated regarding SVHC that exceed 0.1% of the
product's weight. In the future, if SVHC that exceed 0.1% of the product's weight are found, we will
immediately communicate that information.
Support and Warranty
Maintenance Support
SATO provides maintenance support to ensure reliable operation of your product.
Access the following site and select your country from the list. Check the information on the shown page.
www.satoworldwide.com/service-and-support.aspx
Warranty Period for Consumables
For information on the warranty period for print heads and platen rollers, refer to the SATO Global
Warranty Program.
www.satoworldwide.com/global-warranty-program.aspx
S84-ex/S86-ex Operator Manual
16
1
User documents
(Quick guide, Safety
instructions, Global Warranty
Program leaflet, etc.)
Ribbon core
* The power cord is not supplied depending on the region.
The shape of the power plug varies depending on the region.
14-pin conversion cable
AC power cord*
Basic Information
1.1
After unpacking the product, make sure that you have all the bundled accessories. If there are missing
items, contact the SATO reseller where you purchased the product.
Checking the Bundled Accessories
Note
Keep the packaging box and cushioning material after installing the product. You can pack the product with
this packaging box for shipment when requesting for repairs.
S84-ex/S86-ex Operator Manual
17
1 Basic Information
Media feed direction Media feed direction
Americas: Standard/Right Hand
Europe/Asia: Left Hand
Americas: Opposite/Left Hand
Europe/Asia: Right Hand
1.2
This product has two types of orientation as below. The media feed direction varies depending on the
type of orientation.
Product Orientation
Note
The pictures in this manual show the S84-ex (Americas: Standard/Right Hand, Europe/Asia: Left Hand),
unless otherwise stated.
When using the right hand (Americas: Opposite/Left Hand, Europe/Asia: Right Hand) model, the picture on
the right shows a symmetrical opposite view of your product.
When using the S86-ex, the dimension of the media compartment is larger.
S84-ex/S86-ex Operator Manual
18
1 Basic Information
1
3
5
4
2
Operator panel
LCD
Top cover
Power (I/O) switch
Press this switch to power on (I) or power off
(O) the product.
Media discharge outlet
1.3
1.3.1
Parts Identification of the Product
Front View
S84-ex/S86-ex Operator Manual
19
1 Basic Information
6
8
10
9
7
11
12
13
14
10
9
11
12
13
14
S84-ex/S86-ex
(Americas: Opposite/Left Hand,
Europe/Asia: Right Hand)
S84-ex/S86-ex
(Americas: Standard/Right Hand,
Europe/Asia: Left Hand)
Wireless LAN (optional) antenna
To install the optional wireless LAN antenna.
Fan filter
To prevent dust from entering the product.
AC input terminal
Supplies power to the product through the
inserted power cord.
Before connecting, make sure that the AC
voltage of your region is in the range of AC 100
-240 V, 50-60 Hz.
RS-232C connector
To connect the product to the host computer
using the RS-232C serial interface.
IEEE1284 connector
To connect the product to the host computer
using the IEEE1284 interface.
LAN connector
To connect the product to the host computer
using the LAN interface.
SD CARD slot
To install an SD card for additional memory.
CAUTION
Be sure to perform a virus check on the SD card
before connecting it to the product. SATO
Corporation shall not be held responsible for any
product malfunctions caused by a virus spread via
SD card.
USB connector (Type B)
To connect the product to the host computer
using the USB interface.
EXT connector (External signal
interface)
Interface connector for external signals.
Connect the optional applicator to this terminal.
1.3.2
Rear View
S84-ex/S86-ex Operator Manual
20
1 Basic Information
15
16
23
22
25
21
17
18
19
20
24
USB connector (Type A)
For connecting to optional USB memory.
CAUTION
Be sure to perform a virus check on the USB
memory before connecting it to the product. SATO
Corporation shall not be held responsible for any
product malfunctions caused by a virus spread via
USB memory.
Ribbon supply spindle
Media sensor adjustment knob
Used to adjust the position of the media
sensor.
Media guide
Feed lock latch
Used to open the feed roller and media sensor
assembly.
Pressure roller release tab
Used to release the pressure plate.
Ribbon rewind spindle
Head lock lever
Used to release the print head assembly.
Ribbon roller
Print head (Consumables)
The part to print on the media. Perform regular
maintenance.
Platen roller (Consumables)
1.3.3
Internal View
S84-ex/S86-ex Operator Manual
21
1 Basic Information
2
3
5
4
1
6
7
8
Note: Remove the protective sheet from the operator panel before use.
LINE button
Toggle between online/offline mode.
LCD
FEED button
Feed a piece of media when the product is in
offline mode.
LED indicator
FUNCTION button
Operates the set function when the product is
in normal mode.
Returns to the setting mode menu from the
setting screens.
ENTER button
Enter the setting mode menu when the product
is in offline mode.
Confirm the selected item or setting value
when the product is in setting mode.
CANCEL button
Go to the CANCEL PRINT JOB screen when
the product is in offline mode.
Returns to the previous setting screen when
the product is in setting mode.
/ / / Arrow buttons
Navigate the selection or set numbers in the
screen menu.
Press the button to adjust the buzzer
volume when the product is in normal mode.
Press the and buttons for one second
to enter the adjustment mode when the
product is in normal mode.
1.4
1.4.1
Parts on the Operator Panel
Operator Panel
S84-ex/S86-ex Operator Manual
22
1 Basic Information
1.4.2
Flashes at intervals of two
seconds.
Alternately flashes blue
and red.
LED Indicator
LED Indicator Color Description
Blue Power on or online mode
(Light off) Power off or offline mode
Red Error detected (For example, when a machine error is detected)
Red Error detected (For example, when the ribbon runs out)
Blue and
red
Error detected (For example, when a communication error has
occurred)
S84-ex/S86-ex Operator Manual
23
1 Basic Information
This page is intentionally left blank.
S84-ex/S86-ex Operator Manual
24
2
Installing the Product
2.1
Install this product in the following locations:
• A location that is horizontal and stable.
When you install the product onto a support structure/applicator, the complete assembly must be
sturdy and stable.
Attach the support structure firmly to the floor or on production machinery.
• A location that has sufficient space for operating the product.
Install the product so that the media dispenser side is within the designated distance and height
relative to the applicator.
Install the media supply dispensers with an operational distance to the product’s input side.
Do not install this product in the following locations. Doing so could cause the product to malfunction.
• A location that is subject to vibration.
• A location with high temperature and humidity.
• A dusty location.
• A location exposed to direct sunlight.
• A location with a lot of electrical noise.
• A location with a large fluctuation in power.
Installation Precautions
S84-ex/S86-ex Operator Manual
25
2 Installing the Product
245 mm (9.6”)
117.5 mm
(4.6”)
117.5 mm
(4.6”)
5 mm (0.2”)
265 mm (10.4”)
30 mm
(1.2”)
150 mm (5.9”)
Ø 5 mm (0.2”)
5 positions
36 mm
(1.4”)
Americas: Standard/Right Hand
Europe/Asia: Left Hand
2.2
Installation Space
Make sure that there is sufficient space around the product so that the top cover can be fully opened
when operating or cleaning the product, or replacing consumables. And make sure that there is sufficient
space on the rear side of the product so that the rear housing cover can be fully opened during
maintenance.
The illustrations in this section show the product from different angles, providing dimensions and spatial
requirements.
2.2.1
Front View (S84-ex/S86-ex)
S84-ex/S86-ex Operator Manual
26
2 Installing the Product
223 mm (8.8”)
11 mm (0.4”)
11 mm (0.4”)
265 mm (10.4”)
Ø 5 mm (0.2”)
5 positions
30 mm
(1.2”)
indicates five positions of
bores for installing the product
to a support structure.
Americas: Standard/Right Hand
Europe/Asia: Left Hand
150 mm (5.9”) 150 mm (5.9”)
150 mm (5.9”)
231 mm (9.1”)
189 mm (7.4”)
266 mm (10.5”)
43 mm (1.7”)
131 mm (5.15”)
168 mm (6.6”)
Americas: Standard/Right Hand
Europe/Asia: Left Hand
36 mm
(1.4”)
2.2.2
2.2.3
Rear View (S84-ex/S86-ex)
Media Dispensed View (S84-ex)
S84-ex/S86-ex Operator Manual
27
2 Installing the Product
230 mm (9.1”)
219 mm (8.6”)189 mm (7.4”)
10 mm (0.4”)
51 mm
(2”)
150 mm (5.9”)
223 mm (8.8”) 174 mm (6.85”)174 mm (6.85”) 150 mm (5.9”)150 mm (5.9”)
Americas: Standard/Right Hand
Europe/Asia: Left Hand
2.2.4
Top View (S84-ex)
S84-ex/S86-ex Operator Manual
28
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