SATO GL4 Series,GL4xxe Series,GL408e,GL412e Operator's Manual

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GL4xxe Series

OPERATOR’S MANUAL

SATO Internatio n a l P te L td

438A Alexandra Road

#05-01/02

Alexandra Technopark

Singapore 119967

Tel: (65) 6271 2122

Fax: (65) 6271 2151

Email: customerservice@sato-int.com

Be sure to ask your dealer about our maintenance contracts

to ensure peace of mind during your usage of SATO products

Version: SI-GL4xxe-01rA-01-12-OM

SATO Internatio n a l P te L td

Warning: This equipment compli es with the req uir ement s in Part 15 of FCC rules for a Class

A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the inter fer ence.

All rights reserved. No part of this document may be reproduced or issued to third par ti es in any form whatsoever without the express permissi on of SATO. The materials in this document are provided for general information and are subj ect to change without notice. SATO assumes no responsibiliti es for any errors that may appear.

TABLE OF CONTENTS

OVERVIEW

1.1 General Spe c if ic a t io n s ............ .. ... .......................................................................1-1

INSTALLATION

Safety Precautions.................................................................................. ...................2-2

2.1 Unpackin g.... ... ......................................................................................................2-4

2.1.1 Included Accessories.......................................................................................2-5

2.1.2 Parts Identification............................................................................................ 2-6

2.2 Loading the Carbon Ribbon (For Thermal Transfer Printing)..........................2-10

(Note: Ribbon is not needed for Direct Thermal printing)......................................2-10

Adjusting the Ribbon Guide .....................................................................................2-11

(Note: Ribbon is not needed for Direct Thermal printing)......................................2-11

2.3 Loading La b els A n d Ta g s ................ ................................................................... 2-1 2

2.3.1 Loading Roll Paper ..................................................................... .. .................2-13

2.3.2 Loading Fanfold Paper from the rear ..............................................................2-15

2.3.3 Loading Fanfold Paper from under the printer ................................................2-16

2.3.4 Adjusti n g th e P a p er Se n s o r ...... .......................................................................2-17

2.4 Replacing the Print Head2-18

2.5 Turning the p rinter ON/OFF ............. ................................................................... 2-19

CONFIGURATION AND OPERATION

3.1 ThE LCD and O PE R A T I O N PA N E L........... .. ........................................................3-1

3.2 The ICON-BA SED MAIN MENU ...........................................................................3-2

3.3 PRINTER OPE R ATION MODES.... .. .....................................................................3-3

ONLINE And OFFLINE Modes...................................................................................3-3

3.3.1 ONLINE Mode ....................... ................................................................. .. .. .. ..3-3

3.3.2 OFFLINE Mode ..............................................................................................3-3

3.4 User Mode............................................................................................................3-4

3.4.1 Setting the Pitch Offset ...................................................................................3-5

3.4.2 Setting Print Speed ........................................................................................3-5

3.4.3 Setting Ver/Hor Print Offsets ..........................................................................3-6

3.4.4 Specifying the Protocol Command Code ....................................................3-6

3.4.5 Specifying the Ver/Hor Base Reference Points ...........................................3-7

3.5 Interface M o d e.... .. ................................................................................................3-8

3.6 Advanced M o d e ... ................................................................................................3-16

3.7 Diagnostics Mode................................................................................................3-21

3.8 Configur ations Mode .... .......................................................................................3-23

3.9 Emulation s S e tu p Mo d e ............ ... .. .....................................................................3-23

3.10 Understanding Continuous Print and Tear Off Operations...........................3-24

CLEANING AND MAINTENANCE

4.1 Introduction .............................. ............................................................................4-1

4.2 Cleaning The P ri n t H e a d, Pl a te n an d R o ll e rs ....................................................4-1

4.3 How To Clean The Printer (Cleaning SET).........................................................4-2

4.4 How To Clean The Printer (Cleaning SHEET)....................................................4-3

4.5 Adjusting P r in t Q u a li ty .. .. .. ..................................................................................4 -4

4.5.1 Adjusti n g P rint Darkness ............... .. ............................................................4-4

4.5.2 Adjusti n g P rint Speed ....... ...........................................................................4-4

TROUBLESHOOTING

5.1 Initial Checklist.....................................................................................................5-1

5.2 Using the Centronics (Parallel) Interface...........................................................5-1

5.3 Using the RS232C (SERIAL) Interface................... .. ...........................................5-3

5.4 Understanding the STATUS INDICATORS.........................................................5-4

5.5 Understanding the LCD Error Messages ...........................................................5-5

5.6 Troubleshooting Guide........................................................................................5-10

OPTIONAL ACCESSORIES

6.1 Introduction .............................. ............................................................................6-1

6.2 Available In t e rface Boards .................. .. ..............................................................6-1

6.3 Label Management Accessories.........................................................................6-2

6.3 PCMCIA Memory Cartridge .................................................................................6-3

6.3.1 Installing the memory card ...........................................................................6-3

Section 1: Introduction

GL Series Operator’s Manual Page 1-1

OVERVIEW

Thank you for your investment in this SATO printer product. This Operator’s Manual contains basic information about the installation, setup,

configuration, operation and maintenance of the printer. A total of seven topics are covered herein, and they are organized as follows:

Section 1: Overview Section 2: Installation Section 3: Configuration and Operation Section 4: Cleaning and Maintenance Section 5: Troubleshooting Section 6: Optional Accessories

It is recommended that you become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

For specialized pro gr am m i ng , re fer to the separate Programming Ma nu al l ocated on the utility CD-ROM.

1.1 GENERAL SPECIFICATIONS

Section 1: Introduction

Page 1-2 GL Series Operator’s Manual

The SATO GL4XX “e” series of dual use (Thermal Transfer and Direct Thermal) printers are complete, high-performance labeling systems designed for printing tags and labels.

The key features of the GL series are:

• Availability in 203 dpi or 305 dpi models

• High print speed of up to 10 inches per second

• User-changeable print head and platen mechanism for faster maintenance

• Supports longer lengths of labels and ribbon for reduced downtime

• Supports core-b ased media

• RFID ready, via optional add-on RFID kit

• Easy operation via large LCD and multi pl e cont rol buttons and status in di cat or s

• ODV option

• Rich emulation of printer languages (IPL, ZPL, DPL, TEC, PGL)

• Supports remote control and troubleshootin g via a network utility

• Built-in support for USB 2.0, IEEE1284 and RS-232C interfaces

• Supports 802.11g Wireless and standard Wired LAN through optional interface cards

• Competitively priced

All printer par ameter s are pr ogra mmabl e usin g the fro nt p anel controls an d via software. All popular bar codes, including 2-D codes, eight human-readable fonts with two Care Symbol fonts and a fast and efficient vector font, are resident in memory, providing literally thousands of combinations of type styles and sizes.

Section 1: Introduction

GL Series Operator’s Manual Page 1-3

1.1 GENERAL SPECIFICATIONS (CONT’D)

Specification/

Model Name

GL408e GL412e

Print method Thermal transfer or direct thermal Head density 8 dots/ mm (203 dpi)

12 dots/ mm (305 dpi)

Print valid range (width) 104 mm x pitch 2514 mm

Not printable for 3 mm from the rear edge

Print speed 2,3,4 (Default),5,6,7,8,9,10 inches/sec

Note:

Maximum speed may be further dependent on the type of print layout, paper, or carbon ribbon in use.

Paper Thickness 0.060 mm to 0.268 mm supported.

Note:

Be sure to use only printer supplies manufactured or certified by SATO.

Label size (mounting and cardboard size)

Standard Width: 22 to 128 mm (25 to 131 mm)

Pitch: 6 to 397 mm (9 to 400 mm)

Note:

Supported sizes may be regulated due to the quantity of print jobs or size of paper.

Other usage conditions may restrict the range of label sizes supported.

Tear off Width: 22 to 128 mm (25 to 131 mm)

Pitch: 17 to 397 mm (20 to 400 mm)

Peel Width: 22 to 128 mm (25 to 131 mm)

Pitch: 17 to 397 mm (20 to 400 mm)

Cutter Width: 22 to 128 mm (25 to 131 mm)

Pitch: 17 to 397 mm (20 to 400 mm)

Nonseparate

Width: 22 to 128 mm (25 to 131 mm) Pitch: 17 to 397 mm (20 to 400 mm)

Number of loadable sheets

Roll paper Maximum external diameter:

265 mm (Approximately 150 m/roll, 3-inch paper tube used) or 230 mm for 1.5” or 4” cores Back winding (only front winding for linerless mode)

Fanfold paper

Maximum folded height: 200 mm See the section in this manual on Setting Fanfold Paper

Carbon ribbon Width Length Thickness of base material Color Winding direction

Be sure to use the specified carbon ribbon manufactured by SATO.

39.5, 45, 59, 76, 84, 92, 102, 111, and 128 mm Use a carbon ribbon that is wider than the paper used (450 m/roll max)

4.5 µm (for 450mm maximum roll length) Black (standard), other colors also available Front winding and back winding

Internal Memory 8MB Flash, 32MB DRAM, with additional 1.426 MB interface buffer Label dispensing modes Continuous, tear off, peeler, dispenser and non-separate Dimensions W 271 mm x D 455 mm x H 305 mm x (Standard) Weight 15 kg (for a standard configuration) Power supply Input voltage: AC 100 V to 240 V ±10%

Power consumption: Maximum 200 VA 150 W, print rate 30% (89 VA 40 W on standby)

Operating Environment Operational ambient temperature: 0 to 40 ×C

Operational ambient humidity: 10 to 90% (without condensation) Storing ambient temperature: -5 to 60 ×C Storing ambient humidity: 10 to 90% (no condensation) (Paper, and carbon ribbon excluded)

Section 1: Introduction

Page 1-4 GL Series Operator’s Manual

1.1 GENERAL SPECIFICATIONS (CONT’D)

Specification/

Model Name

GL408e GL412e

Interfaces

Standard built-in connections for:

• RS-232C (DB 9-pin female serial) XON/XOFF Status 2/3/4/5

• Centronics

• USB 2.0

• IEE1284 (ECP compatible)

• Diagnostic Serial Port (debug port)

Optional interface boards:

¤ LAN (10BASE-T/ 100BASE-TX automatic changeover) ¤ Wireless LAN (IEEE802.11g)

Operation Panel

Buttons

LINE, FEED, FUNCTION, ENTER, CANCEL plus 4 navigation buttons (up/down/left/right)

Switch POWER ON/OFF LCD Green LCD (with backlight), Vertical 64 dots x horizontal 128 dots LEDs POWER, ONLINE,

STATUS (red for error, green for data buffer status) LABEL, RIBBON (for ribbon/label end or near-end warning)

Sensors For Print Head:

Print Head unlatched status

For labels:

Reflection type (I-Mark sensor) Penetration type (Gap sensor) Label end and near-end

For Ribbons:

Ribbon end and near-end

Optional:

Cutter Open detection Ribbon Fully Rewound detection

Memory cartridge

32MB optional FLASH ROM

Print Format Transmitted from host (computer) or recalled from print formats stored by user

on memory card (optional)

Stored Font Types

Standard U, S, M, OA, OB, XB, XL, XU, XS, XM, WB, WL, Raster Font A, Raster Font B, Vector Font

(Outline Font)

Optional Truetype Fonts

Separate language cartridges are available, preloaded with Japanese, Chinese, Korean, Thai, English, European language fonts

Character Sets ISO 8859-1 (Latin 1), ISO 8859-2 (Latin 2), ISO 8859-9 (Latin 5), CP 855 (DOS Cyrillic),

CP 864 (DOS Arabic), CP 850 (Multi-Latin 1), CP 737 (DOS Greek), OCR-A, OCR-B

Host Applications

Sato Label Gallery

Label Management Software, Firmware Tool, Font/Logo tool

PrintNet Configuration Editor, Flash File Manager, File Download, Operator Panel, Information

Capture, Validation, ODV Quality Wizard, Speed Keys, Job Capture

Advanced Tool Kit

CST Manager

ODV Data Manager

Remote Management Verification Tool

EPC Data Manager

Automated Barcode Quality Control Tool

XML XML Forms Printing PXML PXML Device Management

Section 1: Introduction

GL Series Operator’s Manual Page 1-5

1.1 GENERAL SPECIFICATIONS (CONT’D)

Specification/

Model Name

GL408e GL412e

Barcode

Onedimensional code

• UPC-A/E, EAN8/13, JAN8/13

• NW-7

• INTERLEAVED 2 of 5 (ITF)

• INDUSTRIAL 2 of 5

• MATRIX 2 of 5

• CODE39, CODE93, CODE128

• UCC/EAN128

• Customer b arcode

• RSS-14

Twodimensional code

• QR code model 2, Micro QR (Ver 8.1)

• PDF417 (Ver. 2.4, including micro PDF)

• MAXI code (Ver. 3.0)

• Data matrix ECC200 (Ver. 2.0)

• Synthetic symbol (UPC-A/E, EAN8/13, JAN8/13, CODE39, CODE128 CC-A/B/C

supported with RSS-14)

Magnification

L1 to L12

Vertical 1 to 12 times Horizontal 1 to 12 times (characters)

Rotation Characters: 0°, 90°, 180°, and 270°

Barcode: parallel 1, serial 1, parallel 2, serial 2

Barcode Ratio 1:2, 1:3, 2:5, user defined User mode Print Speed, Print Darkness, Pitch Offset, Print Offset, Zero Slash setting, Proportional

Pitch, Kanji Font management (where applicable)

Automatic diagnostics Head check / Head open/ Paper end/ Ribbon end/ Winding full/ Kanji ROM

check/ Test print/Hex Dump

Built-in Functions

• Printer Status Monitoring

• Graphics printing support

• Sequential numbering

• Custom Character Storage (volatile)

• Character Correction function

• Black/White inverted print

• Line and Box graphics primitives

• SATO Barcode Programming

Language (SBPL)/SATO Graphics Language (STGL) support

• Form Overlay printing

• Hex Dump function

• Format Memory function

• Outline font function

• Label pitch detection overide function

• Zero slash function

• JIS/Shift JIS switching (where applicable)

• Emulations for Printronix, Zebra, TEC, Inter

mec and Datamax Graphics Languages

Noise emission

Radiant noise VCCI Class B Static

electricity

IEC Level 3

AC line noise 1000 Vp-p or more (50 nS to 1 µS pulse)

Optional accessories

• Cutter unit and tray (Guillotine Cutter)

• Dispenser unit with backing paper rewinder

• Internal rewinder

• Simplified dispenser

• Linerless Kit

• RFID Kit

• Online Data Verification System for barcode verification and tracking (TBA)

Section 1: Introduction

Page 1-6 GL Series Operator’s Manual

1.1 General Specifications (Cont’d)

Note:

All the GL printers use th e same command codes . The only differences a r e th e allo wable values representing print positions on the label. These values are specified in “dots” and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label.

Specification/

Model Name

GL408e GL412e

RFID Kit Regulatory compliance

UHF RFID

• U.S./Canada

• Europe

• Singapore

• China

• Korea

FCC15B/FCC15C R&TTE (EN300-220-1/EN302-208-1) IDA

--MIC

RFID Tag options

UHF RFID

• EPC Class 0+ (TBD)

• EPC Class 1 (TBD)

• UCODE EPC 1.19 (TBD)

• GEN 2

Section 1: Introduction

GL Series Operator’s Manual Page 1-7

1.1 General Specifications (Cont’d)

Specification/

Model Name

GL408e GL412e

Americas •USA: Underwriters Laboratories - UL60950-1, First Edition - Safety of

Information Technology Equipment, Including Electrical Business Equipment by a Nationally Recognized Test Lab (NRTL).

• Canada

: UL/C-UL 60950-1 First Edition.

•USA

: Federal Communication Commission (FCC) - The Code of Federal

Regulations, Title 47, Part 15, Paragraph 15.3, Class B digital device.

• Canada

: Industry Canada Standard ICES-003, Issue 3.

•Mexico

: NOM certification

• Argentina

: IRAM (S-Mark) certification

European CE Mark • EN 60950 - Safety of Information Technology Equipment, Including

Electrical Business Equipment, with Amendments 1-3.

• EN 55022:1998 +A1 (2003 ) - Limit s and Me thods of M easureme nt of Radio Disturbance Characteristics of Information Technology Equipment

• EN 55024:1998 - Electromagnetic Immunity Requirements for Information Technology Equipment

• EN 61000-3-2:1995 + A1 (1998) and A2 (1998) - Electromagnetic compatibility (EMC) or, alternatively, EN 61000-3-2:2000

• EN 61000-3-3:1995 + A1 (2001) - Voltage fluctuation and flicker

Central European Countries

• EN55022:1998 + A1 (2000) - Limits and Methods of Measurement of Radio Disturbance Characteristics of Information Technology Equipment

EN 50082-1 (1992) - Immunity residential, commercial and light industry

Russia EN55022:1998 with Amendment A1:2000, EN 50082-1 (1992), EN 60555-

2:1987, GOST R51317.33-99

Australia/New Zealand C-Tick Mark compliance to AS/NZS 3548:1995 with Amendment 1:1997 and

Amendment 2:1997 and to AS/NZS CISPR 22:2002

China China Compulsory Certification (CCC) mark. CPCS certification to GB 9254-

1998, GB 17625.1-2003, and GB 17625.2-1999 by CNCA (Certification and Accreditation Administration of the People’s Republic of China)

Taiwan BSMI certification as defined in the publication Official Gazette No. 13438,

Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment, (CNS 13438), dated May, 1997.

Korea

MIC certification as defined in MIC Notice No. 2000-79 (October 21,

2000), MIC Notice No. 2000-182 (October 27, 2000), MIC Notice No.

2000-80 (October 21, 2000), and MIC Notice No. 2000-183 (October 28, 2000) plus the immunity requirements outlined in KN 61000-4-2, KN 61000-4-3, KN 61000-4-4, KN 61000-4-5, KN 61000-4-6, KN 61000-48, and KN 61000-4-11 (equivalent to IEC 61000-4-x).

Singapore

IDA certification

Section 1: Introduction

GL Series Operator’s Manual Page 1-8

This page is intentionally left blank

Section 2: Installation

GL Series Operator’s Manual Page 2-1

INSTALLATION

This section assists you in unpacking and installing the printer from the shipping container . You will also be guided through a familiarization tour of the main parts and controls. The following information is provided:

• Safety Precautions

• Unpacking and Parts Identification

• Loading the Carbon Ribbon

• Loading Labels and Tags

• Adjusting the Sensors

• Replacing the Print Head

• Turning the Printer ON/OFF

SECTION 2: INSTALLATION

Page 2-2 GL Series Operator’s Manual

SAFETY PRECAUTIONS

THE CAUTION SYMBOL

Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited below it. Failure to abide by the warnings may result in injury or damage to property.

PRINTER PLACEMENT TIPS

• Place the pri nter on a sol id , st abl e, horizontal surface that is not subject to strong vibrations from adjacent mechanical devices.

• Avoid shaky or slanting tables, or platforms that are liable to collapse under a heavy weight. If the printer is dropped or damaged, immediately turn off the power, pull out the power plug and contact a service center. In this case, continued use of the printer may cause a fire or electric shocks.

• Avoid installing the printer in direct sunlight, or in dusty, very hot or slippery areas. Also avoid placement in damp, unventilated or humid areas. If condensation forms, immediately turn off the power, and do not use the printer until the condensation disappears. Otherwise the moisture may cause electric shocks.

• Avoid placing the printer near large high-current equipment, as such equipment can caus e spike s or undervoltages in the power supply.

• Do not leave containers of water or chemicals around the printer. If any liquid is spilled onto the printer, immediately turn off the power, pull out the power cable from the AC outlet, and contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or electric shocks.

• Do not move the printer with any paper loaded. The stack of paper may fall off, causing trips and accidents.

• When laying the printer down, be careful not to catch your foot or fingers under it.

• When moving the printer, be sure to pull out the power cable from the AC outlet, and check that any other external interface cables have been disconnected. Otherwise, the connected cables may be damaged, or may cause trips and falls, in addition to or a fire or electric shocks.

ELECTRICAL PRECAUTIONS

• Do not damage, break, or process the power cable. Hanging heavy objects on it, heating or pulling it may damage the power cable and cause fires or electric shocks.

• When the power cable is damaged (cable conductors are exposed or cut, etc.), contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or elec tric shocks.

• Do not process, forcibly bend, twist, or pull the power cable. Continued use of such a cable may cause fires or electric shocks.

• If the printer emits any smoke or peculiar odors at any time, turn it OFF and prevent further usage until you have contacted a qualified service personnel.

• Do not use any other voltage except the specified power voltage for the printer that matches your domestic power supply. Otherwise, it may cause fires or electric shocks.

• Do not operate the power switch or handle the power cable with a wet hand.

• Do not insert or drop anything metallic or flammable into the openings of the printer (the cable outlet or mounting hole of the memory cartridge). Otherwise, immediately turn off the power, pull out the power cable, and contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or electric shocks.

• To reduce electrical risks, be sure to connect the printer to ground before use. Also, try not to share the printer’s AC outlet with other electrical equipment, especially those that draw high amounts of current or cause electrical interference.

SAFETY PRECAUTIONS

Please read the following information carefully before

installing and using the printer

Section 2: Installation

GL Series Operator’s Manual Page 2-3

This equipment is a piece of Class B information technology equipment based on the standards of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although this equipment is for use in home environment, if it is used close to a radio or television set, it may cause poor reception. Handle it properly in accordance with the content from the instruction manual.

GENERAL PRECAUTIONS

• The supplied head cleaning liquid is flammable. Never heat it or throw it into a fire. Keep it out of children’s reach to avoid accidental consumption. Should this occur, consult a doctor immediately.

• When opening/closing the cover, beware of getting your fingers caught. Also, hold the opening/closing cover well so that it will not slip and fall on your hand.

• After printing, the print head remains hot. When replacing paper or cleaning the printer immediately after printing, be careful not to burn yourself.

• Touching even the edge of the printer head may cause injuries. When replacing paper or cleaning the printer, be careful not to hurt yourself.

• If the printer will not be used for extended periods of time, disconnect the power cable for safety.

• When releasing and locking down the printer head, be careful not to catch any other foreign matter in it except label paper.

• Do not disassemble or perform modifications to the printer, as this renders the product unsafe. For maintenance, troubleshooting and repairs, consult a sales outlet, dealer, or service center for help, instead of attempting to perform this yourself. Renewable annual service contracts are available.

• When maintaining or cleaning the printer, always disconnect the power cable for safety.

• Do not insert your hand or other objects into the cutter.

• When loading roll paper, be careful not to catch your fingers between the paper and the feeder.

• Be careful not to hurt yourself when detaching the back cover of the fanfold through the hole and attaching it.

• The simplified cutter (where installed) is structured as a blade. Be careful not to cut yourself.

SECTION 2: INSTALLATION

Page 2-4 GL Series Operator’s Manual

2.1 UNPACKING

When unpacking the printer, take note of the following:

Note

The following illu strations are repr esentative only. Your pri nter may not be packed e xactly as shown, but the unpacking steps are similar.

The box should stay right-side up. Lift the printer out of the box carefully.

If the printer was been stored in the cold, allow it to reach room temperature before turning it on.

Remove the plastic covering from the printer.

Set the printer on a so lid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping.

Remove the accessory items from their protective containers.

Section 2: Installation

GL Series Operator’s Manual Page 2-5

2.1.1 INCLUDED ACCESSORIES

After unpacking the printer, verify that the following materials are in the accessories or packaging:

Global Warranty

document

Cleaning

Set

Information

leaflet*

Head cleaning sheet

(wrapping sheet)

Power cable*

T w o-pole adaptor*Accessory CD-ROM*Operator’s Manual

and/or Quick Guide*

Items marked with an asterisk may be different fr om what you see here, or may be excluded.

Please fill out the Global Warranty card and submit it to us in order that we can provide fast and efficient after-sales service. For malfunctions under normal use, this product will be repaired free of charge according to the warranty terms applicable for the country of use.

Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

Important!

Sample paper*

SECTION 2: INSTALLATION

Page 2-6 GL Series Operator’s Manual

2.1.2 PARTS IDENTIFICATION

IDENTIFYING THE MAIN PRINTER PARTS

Power switch

Pushing the I side turns the printer ON. Pushing the O side turns the printer OFF.

Operation Panel

Consists of an liquid crystal display screen, five status indicators and the LINE and FEED buttons.

Printer Cover

(lifted up)

Ribbon Take-up Spindle

Head pressure adjustment knob (visible when print head is latched)

Ribbon Supply Spindle

Label supply arm

Head lock lever

Angled Front View

Front View

Note:

Depending on the region of manufacture, your unit of the printer may appear slightly different in some areas from the model depicted here.

Label Output area

This is where the label feeds out of the printer after being printer.

Print Head assembly

Section 2: Installation

GL Series Operator’s Manual Page 2-7

2.1.2 PARTS IDENTIFICATION (CONT’D)

IDENTIFYING THE MAIN PRINTER PARTS

AC power connector

Power cable hook

Slot for optional EXT connector

Provides a neat and safe way to hang the power cable.

Slot for additional interface card (LAN/ WLAN)

Release screw

Slot for Fanfold Paper

Rear View

9-pin Serial Interface

IEEE1284 and USB

2.0 inter faces

SECTION 2: INSTALLATION

Page 2-8 GL Series Operator’s Manual

IDENTIFYING THE MAIN PRINTER PARTS

Head lock latch

Memory Card slot cover

Head pressure knob

Print head*

* Clean and maintain this part regularly

Platen roller*

Label Guide

Label Guide position knob

Ribbon take-up spindle

Ribbon suppy spindle

Paper sensor

Label Supply Arm

Angled Front View

Head lock latch

Ribbon Roller

Platen roller

Print Head

Head mounting spring-latch

Side View

(Media assembly)

Section 2: Installation

GL Series Operator’s Manual Page 2-9

2.1.2 PARTS IDENTIFICATION (CONT’D)

IDENTIFYING THE MAIN PRINTER PARTS

View of Front Panel

Icons, prompts and system messages are displayed here.

LCD screen

FUNCTION button: Selects the various setting modes.

CURSOR buttons: Each button moves the cursor up,

down, left or right on the LCD screen.

ENTER button: Confirms the choice of a selection or value.

CANCEL button: Cancels printing data. In each setting

mode, the button also returns you to the previous menu or menu item.

Operation buttons

Feeds the label forward. When it is pressed once, the equivalent of a sheet of paper or label is ejected. *There are times when the paper is not aligned properly when power is turned on or when the paper was set. In this case, always press the FEED button to align the paper properly.

FEED button

Light Emitting Diodes

POWER LED: Lights up when power is supplied to the

printer.

ONLINE LED: Lights up when communication is available. Flashes with communication fails.

STATUS LED: Lights up and flashes to indicate exchange of data.

CANCEL button: Cancels printing data. In each setting mode, the button also returns you to the previous menu or menu item.

For details of each indicator’s behavior, see Page 5 -4 of

Section 5, Understanding the STATUS Indicators.

When pressed, it takes the printer ONLINE of OFFLINE. When certain printer errors occur, the LINE button can be used to cause the printer to recheck the error..

The button is also used in conjunction with the cursor and FEED buttons to navigate menus and confirm the selection of a menu option.

NOTE: When changing to Online mode, if the operator has changed menu items, but not saved the changes in a configuration, the operator will be prompted to save the changes.

LINE button

LINE FEED

SECTION 2: INSTALLATION

Page 2-10 GL Series Operator’s Manual

2.2 LOADING THE CARBON RIBBON (FOR THERMAL TRANSFER PRINTING)

(Note: Ribbon is not needed for Direct Thermal printing)

1. Lift up the prin ter c over . Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands.

2. Insert an empty ribbon core on the Ribbon Take-up Spindle.

3. Insert the carbon ribbon in the Ribbon Supply Spindle.

Push it inwards all the way, with the

ribbon winding in a clockwise direction around the print head, as shown. Note: Use only genuine

SATO carbon ribbons for maximum print quality and printer durability.

4. Pass the carbon ribbon under the print head to the ribbon take-up shaft. Affix the carbon ribbon directly to the cardboard ribbon core. Use adhesive tape to affix the ribbon to the core.

6. Now remount the print head by pushing down on the head lock latch. The print head should lock into place firmly. You can now proceed to install the label media as described in the following sections.

Note:

Do not install a new carbon ribbon and then wind it over any used ribbon in the ribbon take-up shaft. That is, always remove all used ribbon from the ri bbon take-up shaft (using the purple knob to release the used ribbon) before changi ng to a new ribbon.

Caution

• When replacing the carbon ribbon, bear in mind that the pr int head and its surrounding area rem ain hot. Keep your fingers

away from these areas to prevent injury.

• Avoid touching even the edge of th e pr int head with your bare hands.

Ribbon Take-up Spindle

Empty ribbon core

Ribbon Supply Spindle

Ribbon winds clockwise

Ribbon rollers

Head Lock Latch

Print Head

Empty ribbon core

Ribbon Take

up Spindle Ribbon

Supply Spindle

Head Lock Latch

Ribbon Roll

Clear Ribbon leader

Label Guide

Section 2: Installation

GL Series Operator’s Manual Page 2-11

ADJUSTING THE RIBBON GUIDE

(Note: Ribbon is not needed for Direct Thermal printing)

If the ribbon is not spread smoothly when it makes contact with the media, print voids will occur. This could be due to either the ribbon supply spindle, ribbon take-up spindle, printhead or ribbon guide rollers not being parallel. Thus you may need to perform the following procedures repeatedly until you reach the desired results.

1. Loosen the screws on each end of the ribbon guide.

2. Adjust the ribbon guide vertically to make sure that the ribbon guide axis is parallel with the entire print head assembly.

3. Tighten the screws on ea ch end of the ribbon guide.

4. Print a test label to check for correctness.

Ribbon Guide

Screw 1 of 2

Screw 2 of 2

Print Head assembly

SECTION 2: INSTALLATION

Page 2-12 GL Series Operator’s Manual

2.3 LOADING LABELS AND TAGS

This printer can print on roll paper and fanfold paper. The method of setting paper is different with roll paper and fanfold paper. This printer can be set to detect the I-mark on the paper to feed each label correctly.

Note: For optimal print performance and durabilit y, please use SATO-certified label and ribbon supplies on this printer. Using suppl ies not tested and approv ed for use by SATO can result in

unnecessary wear and damage to vital parts of the printer, and may void the warranty.

Roll Paper Characteristics

Fanfold Paper Characteristics

Label

Section 2: Installation

GL Series Operator’s Manual Page 2-13

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.1 Loading Roll Paper

1. Lift up the main cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands.

2. Release the purple Head Lock Latch by pulling it upwards counterclockwise. The print head assembly will be lifted up to allow label loading.

3. Route the label into the print head area, going under the black plastic label stabilizer and over the platen roller, as shown here. Make sure the left edge of the label presses against the label edge guide.

4. Adjust the label guide so that it presses against the label’s right-side edge.

5. Turn the Head Lock Latch clockwise to latch the entire print head assembly into place. The label and ribbon will also be firmly latched into contact. The illustration on the right shows you how the printer looks like after all ribbon a nd labels have been loaded correctly.

6. If desired, close the main cover and do a test print to check that the label roll has been loaded properly. Be careful not to get your fingers caught at the bottom ledge when you are closing the main cover.

Caution

• When replacing paper, bear in mind that the print hea d and its

surrounding area remain hot. Keep your fingers away from these areas to prevent in j ury.

• Avoid touching even the edge of th e pr int head with your bare hands.

Label Supply Ar

Label Stopper

Head Lock Latch

Unlatched print head

Label Roll

Label Stopper

Label Supply Arm

Label Stabilizer (with sensor below)

Label edge guide

Paper edge (left)

Head Lock Latch

Completed Label and Ribbon Loading

Label Guide area

SECTION 2: INSTALLATION

Page 2-14 GL Series Operator’s Manual

2.3 LOADING LABELS AND TAGS (CONT’D)

Adjusting for the paper width and print head balance

This printer is adjusted so that quality printing can be obtained without any adjustments. However, in certain situations, you will need to adjust prin thead pressure becau se of variations i n media width. The printhead pressure switch (sh own above) has two positions, high and normal. By following this procedure, you will minimize printhead wear.The head pressure balance knob adjusts the amount of pressure being ap plied along different se ctions along the lengt h of the print head.

For suggested settings of the Pressure Switch and Balance Knob (1 to 5), see the table below:

Note:

Adjustments are only necessary if print quality is not satisfactory. Otherwise, you do not need to vary the head pressure balance.

SETTING PRESSURE FOR VARIOUS MEDIA TYPES

Normal 0.08 to 0.20 (Thin paper, normal label, etc.)

High 0.20 to 0.268 (Thick paper, tag stock, etc.)

SETTING BALANCE

A Allow print head

pressure switch setting 1 1.00 to 1.69” 2 1.7 to 2.39” 3 2.4 to 3.09” 4 3.1 to 3.79” 5 3.8 to 4.00”

Print Head Pressure Switch (Nigh/ Normal)

Print Head Balance Knob

Section 2: Installation

GL Series Operator’s Manual Page 2-15

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.2 Loading Fanfold Paper from the rear

1. Lift up the printer cover. Make sure that the cover rests firmly on the top of the printer so that it wi ll not fall forward and injure your hands.

2. Place the stack of fanfold paper at the rear of the printer. Remove the release screw that hol ds the cover of the fanfold paper slot. Keep the screw in a safe place for easy retrieval later.

3. Pull the leader label into the printer, over the Label Supply Arm, and push the Label Stopper against the edge of the label so that the label will not meander during operation.

4. Route the label into the print head area, going under the black plastic label stabilizer and over the platen roller, as shown here. Make sure the left edge of the label presses against the label edge guide.

5. Adjust the label guide so that it presses against the label’s right-side edge.

6. Turn the Head Lock Latch clockwise to latch the entire print head assembly into place. The label and ribbon will also be firmly latched into contact. The illustration on the right shows you how the printer looks like after all ribbon a nd labels have been loaded correctly.

7. If desired, close the main cover and do a test print to check that the label roll has been loaded properly. Be careful not to get your fingers caught at the bottom ledge when you are closing the main cover.

Note:

The procedure described above is recommended for loading a stack of fanfold paper that is 20 cm to 30cm in height. Higher stacks should be loaded from below the printer. (See next section)

Caution

• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these

areas to prevent injury.

• Avoid touching even the edge of th e pr int head with your bare hands.

Fanfold pape

Label Stopper

Label Supply Ar

Bottom Fanfold Slot

Head Lock Latch

Lable Guide

Print Head Assembly

Label Stabilizer (with sensor below)

Label edge guide

Paper edge (left)

Head Lock Latch

Completed Label and Ribbon Loading

Label Guide area

SECTION 2: INSTALLATION

Page 2-16 GL Series Operator’s Manual

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.3 Loading Fanfold Paper from under the printer

1. Lift up the main cover. Make sure that the cover rests firmly on the top of the printer so t hat it will not fall forward and injure your hands.

2. Release the purple Head Lock Latch by pulling it upwards counterclockwise. The print head assembly will be lifted up to allow label loading.

Note:

It is assumed that the printer is supported on stands to al low fanfold paper to be loaded from beneath the printer.

3. Unscrew the fanfold cover at the bottom of the printer. Keep the cover and the screw in a safe place for future use.

4. Load the stack of fanfold paper st raight up through the bottom fanfold loading slot.

5. Pull the label into the chassis and then into the

print head assembly.

6. Proceed to load the label as described in “2.3.1

Loading Roll Paper” on page 2-13.

7. Pass the paper under the label guide and paper

sensor. Loosen the label guide knob, and adjust the slide guide so that it lightl y touches the edge of the paper. Now fasten the label guide knob tightly.

8. Remount the print head by pushing down on the head lock lever. The print head should lock into place firmly.

9. If desired, close the main cover and do a test print to check that the label roll h as been loaded properly. Be careful not to get your fingers caught at the botto m ledge when you are cl osing the main cover.

Caution

• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from

these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Label Supply Ar

Label Stopper

Head Lock Latch

Unlatched print head

Printer Cover

Printer Stand

Head Lock Latch

Fanfold Paper

Print Head Assembly

Section 2: Installation

GL Series Operator’s Manual Page 2-17

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.4 Adjusting the Paper Sensor

Adjustment of the paper sensor is usually not necessary, but the procedure is described here.

1. Lift up the cover. Make sure that t he cover rest s firmly on the top of the printer so that it will not fall forward and injure your hands.

2. The purple sensor unit is located just above the label

damper assembly. (the black plastic label path stabilizer has been removed in the picture). Slide the sensor outwards to adjust its position. Remember to replace the label path stabilizer after the adjustment.

3. You can continue to load media by following the steps

in previous sections, or close the front cover.

Caution

• When closing the printer cover, be careful not to injure your fingers due to a sudden release of the heav y cover.

Lift

up the

cover

Paper sensor

SECTION 2: INSTALLATION

Page 2-18 GL Series Operator’s Manual

2.4 REPLACING THE PRINT HEAD

Before attempting to replace the print head, it is advisable to contact your local dealer or service center so that they can assist you in case of problems.

1. Make sure the printer has been turned off for at least 30 minutes so that the pr int head is not hot. Lift up the main cover.

2. Pull the head lock latch upwards to unlatch the print head assembly. Pull out the print head’s sprin g latch circl ed in the picture on the right. The print head will be released.

Caution

• Do not touch the print head’s hea tin g el em ents. If you do so inadvertently, use the

cleaning pen (supplied) to cl ean the area thoroughly. For more details, see Section 4, Cleaning and Mainten an ce.

4. Pull the print head out wards and di sco nnect the two c onnect ors (circled in the picture on the right) attached to it. Note the two small U-shaped hooks at the front part of the print head. These will be used for remounting any print head into the printer.

5. Obtain the new print head and attach the two connectors to it.

6. There are two U-shaped hooks (circled in the picture) on the

front part of the print head. Insert the left-side hook into the printer first.

7. Now mount the right-side hook of the print head into the printer , while pushing the spring-latch (circled ). The print head should snap into place firmly. If not, release the prin t head and tr y again.

Section 2: Installation

GL Series Operator’s Manual Page 2-19

2.5 TURNING THE PRINTER ON/OFF

1. After removing the cable cover at the rear of the printer, you can proceed to install the interface and power cables as shown.

2. To limit movement of the cables, you can optionally channel

the cables through the cable hook area at the base of the printer.

3. Insert the power cable first to the printer, then connect the other end to the power outl et. If necessary, u se an adapt er to match the prongs on the power cable to the sockets in the AC outlet.

Caution

• Always use a grounded pow er cable to protect against el ectrical leakage and

electrica l shocks.

4. To turn the printer ON, press the power switch to the “I” si de.

When the printer is successfully turned on, the LCD screen will be activated, and a series of diagnostic messages and startup information will be displayed.

Caution

• To prevent electric shocks, make sure your hands are dry when you operate the

power switch, or when you pull out or insert power cables and switches.

5. If the printer does not respond, refer to the Troubleshooting section of this manual.

6. Before turning the printer off, perfor m the fol lowing steps:

Take the printer offline by pressing the Line button.

• Press the Feed button to eject any label at the front of the printer.

• Lightly pull the paper diagonally downward to tear off the label.

7. To turn the printer off, press the power switch to the “O” side.

Section 2: Installation

GL Series Operator’s Manual Page 2-20

This page is intentionally left blank

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-1

CONFIGURATION AND OPERATION

Before using the printer, it is bes t to read this manual thoroughl y first. Otherwi se, you may disturb default settings around which the instructi onal procedures in this manual are based upon.

3.1 THE LCD AND OPERATION PANEL

The printer can be monitored and controlled and set via the LCD screen and the buttons below.

LINE FEED

Icon/Text display area

Eight icons represent the following modes from top left to bottom right: User Mode, Interface Mode, RFID Mode, Emulation Mode, Printer Setup, Media Setup, Configuration Management, and SEMBL Setup.

The same area can also display two lines of alphanumeric text instead, providing a total of three lines of text.

Overview of the Operation Panel

Icon/Text display area

Five LEDs and a built-in speaker provide visual and aural cues regarding printer status and error s.

POWER LED: Lights up when power is supplied to the printer.

ONLINE LED: Lights up when communication is available. Flashes with communication fails.

STATUS LED: Lights up and flashes to indicate exchange of data.

CANCEL button: Cancels printing data. In each setting mode, the button also returns you to the previous menu or menu item.

For details of each indicator’s behavior, see pg 5-4

of Section 5, Understanding the STATUS Indicators.

Control Buttons

Five buttons and four cursor keys allow fast setting and checking of the various parameters of the printer.

FUNCTION button: Selects the various setting modes.

CURSOR buttons: Each button moves the cursor up, down, left or

right on the LCD screen.

ENTER button: Confirms the choice of a selection or value.

CANCEL button: Cancels printing data. In each setting mode, the

button also returns you to the previous menu or menu item.

Section 3: Configuration and Operation

Page 3-2 GL Series Operator’s Manual

3.2 THE ICON-BASED MAIN MENU

LINE FEED

Screen icons and menu options

To exit this iconic menu, press the CANCEL button repeatedly to return to the main screen, then press the LINE button to take the printer ONLINE.

In some menus, a message may inform you that the ENTER button is LOCKED, to prevent the operator fro m making inadvertent changes to a menu item. Press the v cursor key and then press ENTER again in order to access the locked menu item.

USER Mode (See pg 3-4)

Settings of Print Speed/Darkness, Offsets, Label Setup, etc.

INTERFACE Mode (See pg 3-8)

Settings of USB, Parallel, Serial and other interface options

RFID Mode (Check Service Manual)

Setting of the optional RFID Kit (or ODV Kit) if installed.

Emulation Mode (See pg 3-23)

Settings of emulation for SBPL, DGL, PGL, ZGL, TGL and IGL

ADVANCED Mode (See pg 3-16)

Settings of Sensors, media handling, font handling and advanced features

DIAGNOSTICS Mode (See pg 3-21)

Test prints, printer t ests, Hex Dumps. Printer usage statistics logs.

CONFIGURATIONS Mode (See pg 3-23)

Save and Recall various sets of stored system and user settings

Navigating the Iconic Menu

To access the iconic menu above, press the FUNCTION button after taking the printer OFFLINE with the LINE button.

Use the set of four (<, >, ^ and v) cursor keys to highlight any of the icons shown on screen.

After highlighting an icon, press the ENTER button in order to access any sub- menus related to the mode represented by the icon.

The ENTER button is also used t o confirm the selection of any highlighted men u item in any menu or sub-menu.

The CANCEL button acts as a backspace or Escape function to return to a previous sub-menu or menu item.

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-3

3.3 PRINTER OPERATION MODES ONLINE AND OFFLINE MODES

3.3.1 ONLINE Mode

Pressing the LINE button causes the printer to go ONLINE or OFFLINE a lte rnately. When the printer is ONLINE, the followi ng activit ies will be possibl e:

• The printer is ready to receive print data from the compute r or other connected devices

• The printer is ready to start printing

3.3.2 OFFLINE Mode

When the printer is ONLINE, pressing the LINE button once will cause the printer to go OFFLINE.

When the printer is OFFLINE, the activities for ONLINE mode are no longer possible, but the following activities will be possible:

• The printer can eject labels when you press the FEED button.

• The printer can be switched to other modes when you press the ENTER button.

• Any printing job can be stopped once the printer is brought OFFLINE

• Any printing job can be cancelled once the CANCEL button is pr essed in OFFLINE mode. The

menu for canceling the print job then appears.

• Received data that is stor ed in the buffer memory can be s aved into a memory cartridge, if t he

LINE button is pressed and held down for at least five seconds in OFFLINE mode. The following screens will appear.

ONLINE

PARL/SBPL+

OFFLINE

Section 3: Configuration and Operation

Page 3-4 GL Series Operator’s Manual

3.4 USER MODE

The following settings are available i n Use r Mod e:

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Print Speed 2 to 10 (50.8 - 254.0

mm/sec)

4 ips (101.6 mm/ sec)

Selects the printing speed. Lower speeds usually yield better print quality. Settings available are dependent on print head resolution.

Print Darkness -15 to 15 5 Selects the print darkness. Do

not increase print darkn ess to compensate for poor print head condition or maintenance.

Pitch Offset -0.50 to 0.20 (-12.7 to

5.1 mm)

0.00 mm See pg 3-5

Vert Print Offset -1.00 to 12.80 (-25.4

to 152.0 mm)

0.00 mm See pg 3-6

Hor Print Offset -1.00 to 1.00 (-25.4 to

25.4 mm)

0.00 mm See pg 3-6

Label Length 00.1 to 99.0 (3 to 2514

mm)

152 mm) Sets the length of each label in

the label roll to be used

Label Width 00.1 to 04.1 (3 to 104

mm)

104 mm) Sets the width of the lab el roll t o

be used

Slash Zero Disable/Enable Disable Selects whether the character

“0” has a diagonal slash across it, to differentiate it from the letter “O”

Character Pitch Proportional/Fixed Proportional Selects whether the spacing

between every character i s fixed (Fixed) or variable (Proportional) in accordance to character width.

Protocol C. Code Standard/ Non-

Standard

Standard See pg 3-6

Euro Character 0 to 255 213 Selects the character to repre-

sent the Euro currency

Ver BaseRefPoint -9999 to 9999 0 See pg 3-7 Hor BaseRefPoint -9999 to 9999 0 See pg 3-7 Mem Select (CC1) Card/Memory Card Selects the default storage

memory to be the optional memory cartridge or standard printer memory

Orientation Portrait Portrait/Land-

scape

Selects the print orienta tion

Units Inches/Millimeters Millimeters Selects the default unit of mea-

surement in menus

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-5

3.4 USER MODE (CONT’D)

3.4.1 Setting the Pitch Offset

This setting adjusts where printing begins verti cally, relative t o the bottom edge (nearest the print head) of each l abel. The maxi mum value allowed is 3.75 mm.

Adjusting the OFFSET potentiometer adjusts the tear-off stop position for use with a cutter, peeler.

Finally, adjusting the Print Darkness potentiometer adjusts the print darkness.

When all the settings are satisfactory, press the ENTER button to proceed to set other parameters in the User Mode.

3.4.2 Setting Print Speed

This setting can be used to achieve a high pri nt speed that does not compromise print quality. Press the ^ and v cursor keys to change the setting. Press the ENTER button to confirm a setting and proceed to the next screen.

If quality printing cannot be obtained due to the quality of the paper or the printing contents, lower the speed accordingly.

Print head

direction of label motion

ref point 0,0

Print offset

Print Speed

4 ips*

Section 3: Configuration and Operation

Page 3-6 GL Series Operator’s Manual

3.4 USER MODE (CONT’D)

3.4.3 Setting Ver/Hor Print Offsets

This setting allows you to set the Print Positi on Offset—which refers to the vertical and horizont al shifti ng of the ent ire pr int area, r elati ve to the start position of printing (V=0, H=0), defined by default to be the bottom right hand corner of the label.

Use the ^ and v cursor keys to select the V or H Offset setting, and change the highlighted setting as necessary. Press the ENTER button to confirm a setting and proceed to the next screen.

The V setting is for the Vertical print offset. A positive (+) offset means the printing is shifted t owards the print head; a negative (- ) offset means shifting away from the print head. If the Pri nt Pitch setting has been used to offset the vertical start position, then all Vertical offset adjustments are made relative to that start position.

The H setting is for the Horizontal print offset. The + or - prefix determines whether the offset is to the left or to the right of the reference point.

After setting the Vertical and Horizontal OFFSET, press ENTER to proceed to the next setting.

3.4.4 Specifying the Protocol Command Code

The ESC sequence in SBPL commands can be defined as standard (using non-printable code 1BH) or non-standard (some other user code).

Press the ^ and v cursor keys to select the STANDARD or NON-STANDARD option. The def ault setting is STANDARD.

Press the ENTER button to confirm the setting and proceed to the next screen.

Printer Valid H and V settings (in dots)

GL408e V: +/- 000 to 1424 dots, H: +/- 000 to 832 dots GL412e V: +/- 000 to 2136 dots, H: +/- 000 to 1248 dots

Ver Print Offset

0.00 inches

Print head

direction of label motion

ref point 0,0

H+V-H-

V+

Print offset

Protocol C. Code

Standard* Non-Standard

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-7

3.4 USER MODE (CONT’D)

3.4.5 Specifying the Ver/Hor Base Reference Points

The Vertical or Horizontal Base Reference Point defines the origin 0,0 of a label (Reference Point).

Press the ^ and v cursor keys to change the value in Dots, to the desired quantity. The range of legal values that can be set here is dependent on the print head resolution of your GL printer, and the width of label used.

Press the ENTER button to confirm the setting and proceed to the next screen.

Ver BaseRefPoint

0 dots*

Section 3: Configuration and Operation

Page 3-8 GL Series Operator’s Manual

3.5 INTERFACE MODE

The following settings are available in Interface Mode:

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Ignore CR/LF No/Yes No Item No. Check Disable/Cancel/

Resume

Disable Appears only if Comm. Protocol is set

to Status 5

BCC Check Disable/Cancel/

Resume

Disable Appears only if Comm. Protocol is set

to Status 5

History Buffer Temporary/Permanent Temporary Appears only if Comm. Protocol is set

to Status 5

Comm. Protocol Standard/Status2/

Status3/Status4/ Status5

Status 5

Status Reply ENQ/Cycle ENQ Appears only if Comm. Protocol is set

to Status 4

Host Interface Auto Switching/ Cen-

tronics/ Serial/ IEEE 1284/USB

Auto Switching

ETHERN. Port Timeout 1-15 Secs. Timeout Appears only if LAN interface is

selected

ETHERN. Address IP Address

xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if LAN interface is

selected

Subnet Mask xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if LAN interface is

selected

Gateway Address xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if LAN interface is

selected

MAC Address xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

Read-only, uniquely assigned

Appears only if LAN interface is selected

DHCP Disable/Enable Disable Appears only if LAN interface is

selected. Consult your administrator for the appropriate setting.

ETHERN. Setting NetBIOS Proto-

col

Enable/Disable Enable Appears only if LAN interface is

selected

ASCII Data Prt 1025 to 65535 9100 Appears only if LAN interface is

selected. Sets the port number for ASCII print jobs, and must match your host system setting.

Keep Alive Timer

2 - 10 minutes 3 min Appears only if LAN interface is

selected. With the time on, the TCP connection will stay connected even after the print job has terminated.

Ethernet Speed Auto Select/10 Half or

Full/100 Half or Full

Auto Select Appears only if a 10/100-Base-T LAN

card is installed

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-9

Job Control Off/Standard/

Enhanced

Standard Appears only if LAN interface is

selected. Standard: NIC waits for entire job to be received before indicating that a job is done. Enhanced: Waits for entire job to be printed before a similar indication.

Offline Process Disable/Enable Disable Appears only if LAN interface is

selected

WLAN Address IP Address

xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if WLAN interface is

selected

Subnet Mask xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if WLAN interface is

selected

Gateway Address xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

000.000.000.000 Appears only if WLAN interface is

selected

MAC Address xxx.xxx.xxx.xxx

Per TCP/IP standard valid address range

Read-only, uniquely assigne d

Appears only if WLAN interface is selected

DHCP Disable/Enable Disable Appears only if WLAN interface is

selected. Consult your administrator for the appropriate setting.

WLAN Setting Signal Strength NA NA, read-only Appears only if WLAN interface is

selected

Operation Mode Infrastructure/Pseudo

IBSS/Ad Hoc

Infrastructure Appears only if WLAN interface is

selected. An Access Point is needed for Infrastructure Mode. Pseudo IBSS requires two peers specific to the same manufacturer, running standard Peerto-Peer communication without an Access Point. Ad Hoc mode achieves standard Peer-to-Peer communication without an Access Point and the two peers can be from different manufacturers.

SSID Name 1 to 32-character,

case sensitive string including alphanumerics, symbols and spaces

NA Appears only if WLAN interface is

selected

Reset SSID Name

NA NA Appears only if WLAN interface is

selected

Min.Xfer Rate Auto-negotiate/1 Mb/

sec./2 Mb/sec./5.5 Mb/ sec./11 Mb/sec.

Auto-negotiate Appears only if WLAN interface is

selected

Channel Default/1-15 Default Appears only if WLAN interface is

selected. Selects the RF channel.

Ant.Diversity Diverse/Primary/Auxil-

iary

Diverse Appears only if WLAN interface is

selected. Select Primary or Secondary to use the relevant antenna on the server.

Preamble Default/Short/Long Default Appears only if WLAN interface is

selected

Power Mgmt 0 to 1000 ms 0 ms Appears only if WLAN interface is

selected. Sets the sleep time for power saving.

Section 3: Configuration and Operation

Page 3-10 GL Series Operator’s Manual

Transmit Power 0 to 100% 100% Appears only if WLAN interface is

selected

Internat.Mode Disable/Enable Disable Appears only if WLAN interface is

selected. When enabled, the printer adapts to international frequency requirements in Europe.

Auth.Method Open/Shared Open Appears only if WLAN interface is

selected

Default WEP Key

Appears only if WLAN interface is selected. You can set up to four encryption keys in ASCII of Hex, 40 or 128 bits.

Reset WEP key NA NA Appears only if WLAN interface is

selected

WEP key 1 Individual characters

of encryption key

NA Appears only if WLAN interface is

selected

WEP key 2 Individual characters

of encryption key

NA Appears only if WLAN interface is

selected

WEP key 3 Individual characters

of encryption key

NA Appears only if WLAN interface is

selected

WEP key 4 Individual characters

of encryption key

NA Appears only if WLAN interface is

selected

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-11

*Parallel Port (This option only appears if this is the active port to be used)

Port Type IEEE 1284/Disable/

Centronics

IEEE 1284

Data Bit 8 Enable/Disable Enable

The Enable option (factory default) means the PI line is not passed directly from host to printer; all 8 bits are used for data bits, and characters in the hex 80-FF range can be accessed. Disable means when the host PI line is enabled, data bit 8 internally indicates PI line status. T o use the PI line, disable data bit 8, and enable the Host PI configuration option (under the PI Ignored option).

Note: Data bit 8 is interpreted as either data bit 8 or PI signal, but never both. When enabled as data bit 8, data bit 8 has priority over the PI signal, and all data above hex 7F is used to access character data and not to interpret PI line data. Conversely, when data bit 8 is disabled and the PI signal is used, data bit 8 of the data is reserved for use as the PI function, and you cannot access characters in the hex 80-FF range. Therefore, to access characters in the hex 80-FF range, data bit 8 must be enabled.

PI Ignored Enable/Disable Enable

The PI (Paper Instruction) signal is used to control vertical paper motion. The Enable option (factory default) ignores the PI signal and treats the data as characters or control codes. The Disable option causes the printer to interpret the eight data lines as VFU commands when the PI signal is true.

Buffer Size in K 1 to 16 16

Configures the amount of memory allocated for the Ethernet buffer. The range is 1-16 KB, in 1-KB increments.

Auto Trickle Disable/Enable Disable

This feature is used to prevent a host computer from “timing out” because the parallel interface is “busy” for too long. The Enable (factory default) option means, when the printer’s buffers are almost full, the printer begins to trickle data in from the host (at the rate set in the Trickle Time menu) until the buffers start to empty out.

Section 3: Configuration and Operation

Page 3-12 GL Series Operator’s Manual

Trickle Time 1/4,1/2, 1,2,4,8,16,Off

When the printer is printing data from a host and a second print job is received by the printer from a different host, Trickle Time prevents the second host from timing out while it is waiting for its data to be printed. In order to support this feature, the port has to be able to accept data from the host and store it for future use.

1/4 sec

E.g., if the printer is printing a job from the serial port, and then receives a second print job from the parallel port, the data from the parallel port will “trickle” bit by bit into the printer buffer to prevent a timeout error from being sent back to the host connected to the parallel port. The selected value is the time that the printer waits before getting the next byte of data from the host. The Trickle Time value should be less than the host time out value, but not too much shorter or else the printer fills up its buffer too fast. This function is not applicable for C/T hotport.

Timeout 1 to 60 10 sec

This is the value used by the printer to time out from the current port and check the other selected port types for data to print.

Report Status Disable/Enable Disable

When a fault occurs on the printer, only the active port reports the fault to the host. When enabled, this option sets the port to report any fault even when it is not the current active port.

Prime Signal Disable/Enable Disable

Disable (factory default): The parallel port will not perform a warm start (reboot) if the host asserts the Prime Signal. Enable: The parallel port will perform a warm start (reboot) if the host asserts the Prime Signal.

Data Polarity Standard/Inverted Stan dar d

The Data Polarity parameter must be set to match the data polarity of your host computer. Standard (factory default): Does not expect the host computer to invert the data. Inverted: Expects the data received on the data lines from the host computer to be inverted. Ones become zeros and vice versa.

Resp.Polarity Standard/Inverted Standard

The Response Polarity parameter must be set to match the response polarity of your host computer. The Standard (factory default) option does not invert the response signal. Th e Inverted option inverts the response signal sent to the host computer.

Busy on Strobe Enable/Disable Enable

Enable (factory default): asserts a busy signal after each character is received. Disable: asserts a busy signal only when the print buffers are full.

Latch Data On Leading/Trailing Leading

Specifies whether the data is read on the leading or trailing edge of the data strobe signal.

Offline Process Disable/Enab le Disable

When set to disable, the printer does not process parallel/network data while offline. Or else the printer continues to process (but not print) the current network/parallel job while the printer is offline until the printer's buffer is full.

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-13

*USB Port (This option only appears if this is the active port to be used)

Buffer Size in K 1 to 16 16

This option configures the amount of memory allocated for the serial port buffer. The range is 1-16 KB, in 1-KB increments.

NOTE: If you select a baud rate that is 19200 or greater, you may need to increase the Buffer Size in K parameter from the default to 16 KB to improve performance.

Timeout 10 sec 1 to 60

This item allows you to set the time that the printer, when it has not received data from its host, will begin to service all other host ports looking for data to print.

*Serial Port (This option only appears if this is the active port to be used)

Baud Rate 600,1200,2400,4800,9

600,19200,38400,576 00,115200

19200 BAUD

The Baud Rate, Word Length, Stop Bits and Parity settings must match those that are set

on the host computer. Word Length 7,8 8 Stop Bits 1,2 1 Parity None/Odd None Data Protocol XON/XOFF,ETX/ ACK/

ACK/NAC/ Series1 1 Char/ Series1 2 Char/ DTR

XON/XOFF

XON / XOFF (factory default). The printer

controls the flow of communication from the

host by turning the transmission on and off.

In some situations, such as when the buffer

is full or the timing of signals is too slow or

too fast, the printer will tell the host to stop

transmission by sending an XOFF chara c-

ter. An XOFF character is sent when the

number of empty bytes in the buffer is less

than or equal to 25 percent of the buffer

size. If the host keeps sending data after an

XOFF is sent, the printer firmware will con-

tinue to send an XOFF for every 16 charac-

ters received. When cleared, the printer will

resume receiving data (XON). The data

does not have any End of Text codes; XON /

XOFF is a non-block protocol.

ETX / ACK. End of Text / Acknowledge. The

host controls the flow of communication to

the printer by sending a block of data and

ending the block with an End of Text (ETX)

signal. When the printer receives the ETX

signal, it will acknowledge the ETX , thereby

acknowledging it has received the entire

block of data.

ACK / NAK. ACK means acknowledge; the

device acknowledges it has accepted a

transmission. NAK means negative

acknowledge; the device did not receive the

transmission.

Buffer Size in K 1 to 16 16

This option configures the amount of mem-

ory allocated for the serial port buffer. The

range is 1-16 KB, in 1-KB increments.

Section 3: Configuration and Operation

Page 3-14 GL Series Operator’s Manual

Trickle Time 1/4,1/2, 1,2,4,8,16,Off 1/4 sec

When the printer is printing data from a host and a second job is received by the printer from a different host, Trickle Time prevents the second host from timing out while it is waiting for its data to be printed. In order to support this feature, the port has to be able to accept data from the host and store it for future use. For example, if the printer is printing a job from the serial port and then receives a second print job from the parallel port, the data from the parallel port will “trickle” bit by bit into the printer buffer to prevent a timeout error from being sent back to the host connected to the parallel port. The selected value is the time that the printer waits before getting the next byte of data from the host. The Trickle Time value should be less than the host time out value, but not too much shorter or else the printer fills up its buffer too fast. This function is not applicable for C/T hotport.

Timeout 1 to 60 10 sec

This is the value used by the printer to time out from the current port and check the other selected Port Types for data to print. When the printer has not received data from the host after a certain period of time, it needs to time out in order to service the other ports.

Data term Ready

True/On-Line and BNF/Off-Line or BF/ On-Line/False

TRUE

Data Terminal Ready. This configuration is part of hardware flow control and determines when the Data Terminal Ready (DTR) signal is generated. This signal indicates if the printer is ready to receive data.

• False. Never asserts the DTR signal.

• True (factory default). Continuously asserts the DTR signal.

• On-Line and BNF (buffer not full). Asserts the DTR signal when the printer is online and the internal serial buffer is not full.

• Off-Line or BF (buffer full). Asserts the DTR signal when the printer is offline or the internal serial buffer is full.

• On-Line. Asserts the DTR signal when the printer is online.

Request to Send

True/On-Line and BNF/Off-Line or BF/ On-Line/False

On-Line and BNF

This configuration is part of hardware fl ow control and determines when the Request to Send (RTS) signal is generated. This signal indicates whether or not the printer is ready to receive data.

• False. Never asserts the RTS signal.

• True. Continuously asserts the RTS signal.

• On-Line and BNF (factory default). Asserts the RTS signal when the printer is online and the internal serial buffer is not full.

• Off-Line or BF. Asserts the RTS signal when the printer is offline or the internal serial buffer is full.

• On-Line. Asserts the RTS signal when the printer is online.

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-15

Poll Character 00 to FF 00 Hex

This option is for the Series1 protocol. Whenever the printer receives this character, it sends a response to the host indicating the current state of the printer (see Series1 protocol).

Poll Response 0 to 30 0 ms

This option is for the Series1 protocol. After receiving a poll character, the printer will wait the poll response time in milliseconds before sending the response.

Idle Response Disable/Enab le Disable

This option is for the Series1 protocol.

• Disable (factory default).

• Enable. The printer sends a response character every two seconds while the number of valid bytes in the buffer is less than 75 percent of the buffer size.

One Char Enquiry

Disable/Enable Disable

The One Char Enquiry mode uses the Poll Character to detect a request from the host and sends a response back to the host. .

Printer State Response (hex) Online and Buffer Not Full 22 Online and Buffer Full 23 Offline and Buffer Not Full 20 Offline and Buffer Full 21

Printer Status Disable, ENQ/STX,

ENQ

Disable

Disable. Printer status ignored. ENQ/STX: Bit Printer Status

0 Set when the printer is not online

or the buffer is full 1 Set when the printer is offline. 2 Clear during a paper out or Rib-

bonMinder fault 3 Always set 4 Set during a Head Open fault. 5 Set during a buffer overflow fault 6 Set during a parity or framing

error fault 7 Always clear

ENQ: Bit Printer Status

0 Set when the label has printed 1 Set when the label is presented 2 Set while the printer is online 3 Always set 4 Set printing in the batch mode 5 Set during a Ribbon fault 6 Set during a Paper Out fault 7 Set during a Head Open fault

Framing Errors Enable/Disable Enable

These are possible errors that can occur when serial interface settings of the printer do not match those of the host computer. If enabled (factory default), a framing error causes a fault message to display on the control panel. If disabled no fault message will be displayed.

Section 3: Configuration and Operation

Page 3-16 GL Series Operator’s Manual

3.6 ADVANCED MODE

Advanced Mode lets you configure the more advanced features of the printer hardware. The following settings are available in Advanced Mode: (Menus marked with an aster isk * i n front are only available in Admin User has been enabled in this menu.

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Media Handling Continuous/Tear-Off/Dis-

penser/Cutter/Rewind

Continuous

*Adv Continuous Standard/Tear-Off/

Tear Strip F ull

Standard

Print Mode Transfer/Direct Transfer Gap/Mark Sensor Gap/Disable/Mark Gap

The Gap opt ion i s f or u se wit h media featuring a liner space between die-cut labels or when using tag stock with notches or holes as label length indicators on white background media. The Topof-Form position is the leading edge of the die cut label (trailing edge of the gap, notch, or hole).

Select when using media that has horizontal black marks located on the underside of the label liner or tag stock. The Top-of-Form position is the leading edge of the black mark.

Note: When you select Disable, the length of each label is based on the Label Length value entered in the MEDIA SETUP menu or the value sent via host software.

Run Auto Cal

Notes:

Supports label lengths up to 24 inches.

Changes in values take effect immediately within the current configuration menu.

-1.00 to 12.80 (-25.4 to

152.0 mm)

0.00 inches

Note: Run Auto-Cal is completed successfully when the Sensed Distance displayed correctly matches that of the installed media. When Gap is selected, the Sensed Distance should match the length from the trailing edge of one gap to the trailing edge of the next gap (one label + one gap). When Mark is selected, the Sensed Distance should match the length from the leading edge of one black mark to the leading edge of the next black mark.

This feature is used to improve the sensitivity and reliability of the Media Sensor in detecting gaps, notches, holes, or black marks on the installed media, as well as a paper out condition. Press the ENTER key with “Run Auto-Cal” displayed. The printer will then advance media the distance needed to accurately detect the label length indicators, then stop at the Top-of-Form position and momentarily display the Sensed Distance. The end result will be a change to the Gap/Mark Threshold, Paper Out Threshold, and Sensed Distance values tha t the printer will use.

Run Profile -1.00 to 1.00 (-25.4 to

25.4 mm)

0.00 inches

*Power Saver Time 1,5,10,15,30,45,60, 240 15 minutes

(Note:

Pressing any key removes the power saver message from the control panel. Sending a print job to the printer also turns off power saver mode.)

The time interval you specify for this parameter sets the amount of idle time before the printer goes into Power Saver mode.

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-17

*Pwr Save Control Enable/Disable Enable

Allows you to enable and disable Power Saver mode. If enabled, the menu for Power Saver Time is in effect.

Display Language English/German/ French/

Italian/ Spanish/Portuguese

English

Sets the language used for all LCD text communication.

*Alarm On/Cont.Beep/Off On

An audible alarm sounds (3 beeps) by def au l t wh en a f a ul t occurs, such as a paper jam.

*Date 00:00 2005Jan01

This menu allows you to set the date and time. The date is expressed in hh:mm YYYYMMMDD. MMM = month DD = day YYYY = year hh = hour mm = minute

Auto Online Enable/Disable Enable

Sets the printer to go to ONLINE mode upon startup or error being cleared

*Cancel Key Enable/Disable Enable

When enabled, the key may be used in offline mode to clear all data in the print buffer, and deleted data will not be printed.

*Ret.Status Port Serial/E-NET Stat Port/

USB/IEEE1284/Disable

Serial

This option selects the port for the Return Status Commands (i.e., ~STATUS (PGL) and ~HS (PPI/ZGL)) to send the status data back to the Host.

*Del Char frm Fls

Delete Character from Flash

*Ld Char From Fls

Load Character from Flash

*Save Char to Fls

Save character to Flash

*Del Char Frm RAM

Delete Character from RAM

*LD Char at Pwrup Disable/Enable Disable

Load Character at Power Up

*Del Set Frm Flash

Delete Set from Flash

*Ld Set From Flsh

Load Set from Flash

*Save Set to Flsh

Save Set to Flash

*Del Set From RAM

Delete Set from RAM

*Ld Set at PwrUp Disable/Enable Disable

Load Set at Power Up

*Main FFS Overwrite Files

View Main Files Delete Files Flash Avail.0 Bytes

Enable/Disable Enable

Overwrite Files (factory default): prevents files from being overwritten View Main Files: Displays the list of files in the main file system. Pressing the v cursor key displays the file size. Delete Files: lets you delete files in the main file list. Ask your administrator for help. Flash Avail: The amount of flash available for the user to save or download files into the main flash area.

Section 3: Configuration and Operation

Page 3-18 GL Series Operator’s Manual

*Optimize&Reboot

Reclaims flash space from deleted flash files. After pressing ENTER, wait for the printer to reboot.

NOTE: The Optimize feature will optimize both the Main and Extd file system (if present).

Print File List Disable/Enable Enable

Prints a summary of the files stored in flash memory and several statistics on File System usage.

*Auto Locking Disable/Enable Disable

Disable (factory default): The ENTER button must be locked manually. Enable: The printer automatically locks the ENTER button five minutes after the last control panel was used.

*Set Lock Key

(This lets you choose different buttons for locking or unlo ck ing the printer menu.)

The default lock keys and the ENTER and v (down cursor) keys.

Choose any group of keys as the new lock and unlock keys that are not already used for another function. To set the new lock key: At the °Select a new lock key” prompt, press the combinatio n of keys that you want to assign as the new lock key. Make sure you press all keys selected at the same time.

If the selection is valid, the display will read, ¡°Enter the new lock key aga in. ” If se t co rre ct ly, the message °Lock key has been changed.” appears.

*Max Font Buffer 100 to 1800 100 KB

The maximum amount of DRAM allocated for downloading fonts (True-Type, Scalable, or Bit Map).

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-19

*Max Cache Memory

(

NOTE: HS = Horizontal resolution VS = Vertical resolution Average Height = Average character height (inches) Average Width = Average character width (inches NumOfChar = Number of Characters to be cached)

50 to 2000 900 Kbytes

The Maximum Cache Memory option specifies the size of the memory block that can be allocated to the font cache. The font cache stores bitmaps that are created on demand from the font outlines stored on the printer flash. The cache allows the printer to print scalable fonts at optimum speed.

To calculate the memory requirement, use this equation: (HS x VS x Average Height x Average Width x NumOf Char)/ 8

*Max Cached Char

(NOTE: HS = Horizontal resolution VS = Vertical resolution Average Height = Average character height (inches) Average Width = Average character width (inches NumOfChar = Number of Characters to be cached)

01 to 20 01 Kbytes

Specifies t h e si z e of t h e l ar ges t character that can be stored in the font ca che. To calculate t h e memory requirement, use this equation: (HS x VS x Average Height x Average Width)/

*Standard Chars 0 to 512 340

This menu entry permits you to adjust the thickness or font weight of standard text fonts.

*Bold Chars 0 to 512 448

This entry permits you to adjust the thickness or font weight of bold text fonts. This menu will not take effect unless you save it in a configuration and the printer is powered up with that configuration.

*Extra Bold Char 0 to 512 504

This menu entry permits you to adjust the thickness or font weight of extra bold text fonts.

*OCR-A Chars 0 to 512 384

Character weight adjustment of resident OCR-A character s.

*OCR-B Chars 0 to 512 304

Character weight adjustment of resident OCR-B character s.

*Tall Charcters Disable/Enable Disable

Increases the height of resident scalable characters. Enab ling the feature increases the height by approximately 10 percent.

Section 3: Configuration and Operation

Page 3-20 GL Series Operator’s Manual

*Batch Counter Disable/Enable

Enable (factory default): The # Pages remaining to be printed will display on the second line of the control panel LCD. This feature is supported in PGL and ZGL only. The PGL Execute command to support this feature is ~EXECUTE;NAME;(#Pages). The ZGL Execute command is ^PQ(#Pages).

Disable

Disable: The # Pages remaining to be printed will not display. Instead, the Active emulation and interface will display on the second line of the control panel LCD.

Displays the number of pages remaining in a print job.

NOTE: If the correct execute command is absent from the print file, “0 Pages” will continually display on the control panel LCD.

Disp. Intensity 0 to 20 10

Sets the Display Intensity values from 0 to 20.

*SENSOR SETUP Sensed Distance

Gap/Mark Thresh Run Manual Cal Pwr Up Auto-Cal Head Auto-Cal Online Auto-Cal Gap Windowing Gap Length Cal in Peel Mode Min Calib Delta Use Label Length Threshold Range

1 to 9.9 (0.1 to 251.5 mm) 0 to 255

Enable/Disable Enable/Disable Disable/Enable Disable/Enable

0.05 to 1.00 (2 to 25 mm) Disable/Enable 012 to 050 Disable/Enable 5 to 95%

0 inches (00.0 mm) 140

Enable Enable Disable Disable

0.12 inches (3 mm) Disable 20 Disable 50%

Admin User Disable/Enable Disable

When enabled, this function permits access to submenu items not normally accessible to a typical user.

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-21

3.7 DIAGNOSTICS MODE

The following settings are available in Diagnostics Mode:

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Priority Setting LCD (Internal) Command

Selects whether software commands can override printer settings, or whether settings via the LCD have priority.

Printer Tests Checkerboard

Grey Grid Current Config Left Test Right Test Combo Test Ethernet Test Barcode Demo RFID Report

Checkerboard

Checkerboard: This pattern helps identify marginal print head elements, quality of edge sharpness, and uneven print quality.

Grey: This pattern helps identify burned out print head elements and uneven print quality.

Grid: This pattern helps identify edge sharpness and uneven print quality.

Current Config: Prints the cur ren t printe r configuration and helps identify the text print quality. Also prints Print head statistics in the header.

Left Test: Prints a pattern containing a series of ladder-type bar code symbols, starting with four and decrementing by one symbol on each print until a single symbol prints on the left side. This pattern helps identify ribbon wrinkle problems.

Right Test: Prints a pattern containing a series of ladder-type bar code symbols, starting with four and decrementing by one symbol on each print until a single symbol prints on the right side. This pattern helps identify ribbon wrinkle problems.

Combo Test: Prints a combined left test and right test.

Ethernet Test. This item appears only if the Network Interface Card (NIC) adapter is installed. Prints the NIC statistics stor ed on the NIC adapter.

Barcode Demo: Prints text and barcodes with the barcodes positioned at the left and right margins of the standard label media supplied with the printer. The test automatically produces output for 4 inch printers at 203dpi and 305 dpi.

RFID Report: This item appears only if the RFID encoder is installed. Prints a report of RFID statistics since the printer was turned on or since the last data reset.

Once you have selected the desired test pattern, press ENTER to start printing. If the Test Count option (below) is set to Continuous (factory default), press ENTER again to stop printing.

Section 3: Configuration and Operation

Page 3-22 GL Series Operator’s Manual

Software Build NA

This is the reference number which includes the program file part number and revision number of the software installed in the printer, e.g., 358186 V1.07G.

Hex Dump Mode Enable/Disable Disable

If enabled, this option prints out data sent from the host in hexadecimal format.

FLASH Installed NA

Displays the amount of FLASH memory installed in megabytes.

DRAM Installed NA

Displays the amount of DRAM installed in megabytes.

Printer Usage NA

Displays the length of media actually printed since the last Reset Head Data operation. This value is set to zero at the factory after burn-in testing.

PrintHead Usage NA

Displays the length of media actually printed since the last Reset Head Data operation. This value is set to zero at the factory after burn-in testing.

Head Type NA

Displays the print head resolution available, in Dots Per Inch.

Head Voltage NA

Displays the print head voltage being applied

Section 3: Configuration and Operation

GL Series Operator’s Manual Page 3-23

3.8 CONFIGURATIONS MODE

The following settings are available in Configurations Mode:

3.9 EMULATIONS SETUP MODE

The following settings are available in Emulations Setup:

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Save Config. 1-8 1

This option allows you to save up to eight unique configurations to meet different print job requirements. This eliminates the need to change the parameter settings for each new job. The configurations are stored in memory and will not be lost if you turn off the printer. If the Protect Configs. parameter is enabled, the new configuration will not be saved unless the existing configuration has been deleted first. The factory default configuration cannot be changed.

Print Config. 1-8 Current con fig.

Prints out the current configuration settings that are in force

Delete Config. 1-8 1

Deletes the specified user configuration

DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION

Select SBPL SBPL

Selects SATO Barcode Programming Language as the standard language for host commands.

DGL

Selects Datamax Printer Language as the standard language for host comm an ds.

PGL

Selects Printronix Printer Language as the standard language for host comm an ds.

ZGL

Selects Zebra Printer Language as the standard language for host commands.

TGL

Selects TEC Printer Language as the standard language for host commands.

IGL

Selects Intermec Printer Language as the standard language for host comm an ds.

Section 3: Configuration and Operation

Page 3-24 GL Series Operator’s Manual

3.10 UNDERSTANDING CONTINUOUS PRINT AND TEAR OFF OPERATIONS

The Continuous Print and Tear Of f o perati ons are ava ilabl e f or u se if the pri nte r i s not c onnect ed to a cutter or peeler. The difference between the two operations is in the way the label paper is ejected. Here are the details:

Continuous Print Operation

In this method of operation, whenever a print job has been completed (or when a sheet of paper is fed) the paper is ejected outwards until the second label from the front is placed just in front of th e print head. The first label will not be completely ejected, and cannot be torn off neatly.

Tear Off Operation

In this method of operation, after printing, the printer feeds the first (out ermost) label so that its bottom e dge rests at the posi tion of the cutter blade. This label can then be torn off easily.*

However, when the front label is torn off, the label behind it would now have its front edge moved beyond the print head position. Since printing has to begin from the top of a label, the printer theref ore performs a backfeed to the front-most label before printing resumes, so that the first labels’ top edge is repositioned behind the print head. Printing can then proceed normally.

*assuming that this tear- o ff position has been properly calibrated as discussed in the User Mode

Section 3.4.2 Setting Print Speed.

Continuous Print Operation

Tear Off Operation

Section 4: Cleaning and Maintenance

GL Series Operator’s Manual Page 4-1

CLEANING AND MAINTENANCE

4.1 INTRODUCTION

This section provides information on user maintenance for the GL Serie s pri n ters. The following information is covered here:

• Cleaning the Print Head, Platen and Rollers

• Adjusting print quality

4.2 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

The print head not only generates printouts of barcodes, but al so g raphi cs and text. To produce optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface. Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance.

Therefore, it is important to clean these important component s periodically. Depending on the region in which the GL4xxe series printer was bought, a cleaning set and/or a set of cleaning sheets may be provided with the unit. I f any of the clean ing items need repla cement, contact your authorized SATO dealer.

When to clean with the cleaning set

(if supplied)

♦ Printer head, platen roller, paper sensor, and label

guide: clean after using up every other roll of paper, or each time after printing 150 m.

♦ Other parts: clean after finishing every six rolls of

paper, or every time after printing 900 m.

When to clean with the supplied cleaning sheet

♦ Printer head, platen roller : clean after using every si x

rolls of paper, or every time after printing 900 m.

4.2.1 DETERMINING WHEN THE PRINT HEAD NEEDS REPLACE MENT

♦ Check for vertical st reaking in the same location of every label. If cleaning the print head does

not cause the streaking to be eradicated, then the printhead may be worn. Remove the printhead and examine it for physical damage or wear.

♦ Load a different roll of labels and ribbon, and then run test prints again. If the vertical streaks

continue to surface, then the printhead needs to be replaced. See Page “2.4 Replacing the Print Head” on page 2-18.

Sample cleaning kit that may be supplied with your printer or purchased separately

Section 4: Cleaning and Maintenance

Page 4-2 GL Series Operator’s Manual

4.3 HOW TO CLEAN THE PRINTER (CLEANING SET)

If you are using a carbon ribbon, be sure to remove it before cleaning. Foll ow the inst ructions supplied with the cleaning set. Use the items to clean the following parts.

1. Lift up the main cover.

2. Unlatch the print head unit using the head release lev er. The print head is now accessib l e.

3. Wipe off the dirt from the printer head and paper sensor using a cleaning pen. (See figure on the right)

4. Moisten the cotton cloth with cleaning liquid, and use the cloth to wipe any dirt or accumulated adhesive off the platen roller. (See figure on the right)

5. If you are using linerless labels , also wipe of f the di rt on the fixed cutter blade with a cleaning pen.

Print head

Paper Sensor and Label Guide

sensor

label

Print head

Cleaning the Print Head

Cleaning t he Platen Roller

Platen Roller

Print head Platen Roller

Section 4: Cleaning and Maintenance

GL Series Operator’s Manual Page 4-3

4.4 HOW TO CLEAN THE PRINTER (CLEANING SHEET)

The cleaning sheet is used for cleaning the print head and platen roller.

1. Lift up the main cover.

2. Unlatch the print head unit using the head release

lever. The print head is now accessib l e.

3. Remove the label and the ribbon.

4. Put the head cleaning sheet between the print head

and the platen rol ler . The coarse side o f the cleanin g sheet should face the surface of the print head elements.

5. Fasten the head-releas e lever to mount th e print

head.

6. Using both hands, pull the cleaning sheet outwards, towa rd your body. This will

remove any dirt stuck to the print head.

7. When the cleaning sheet has bee n removed, p erform step s 2 to 6 to re peat the clea n-

ing procedure one or two more times.

8. When no more additional dirt appears on the cleaning sheet after it has been pulled

out, you can stop cleaning with the sheet.

9. Unlatch the print head and use the cleaning pen from the cleaning kit to gently

remove any remaining dirt from the print head.

Caution

• Be sure to turn off the power before cleaning.

• The suggested clean in g s ch edu le here a re ju st gui del in es . If nec essa ry , cl ean as app ro pria te d epe ndi ng

on the degree of contamination.

• Use a cleaning pen or cotton cloth to clean the printer units.

• Use only soft, lint-free m aterials for cl eaning. Avo id using ha rd objects for t he cleaning process, as they

will damage the components.

Using the Cleaning Sheet

Section 4: Cleaning and Maintenance

Page 4-4 GL Series Operator’s Manual

4.5 ADJUSTING PRINT QUALITY

Print quality can be optimized with regular cleaning and maintenance of t he pri nt head and components along the label path. Additionally , you can fine-tune print quality by adjusting print darkness and print speed settings.

4.5.1 Adjusting Print Darkness

This adjustment allows the user to control (with in a specified range) t he amount of power applied to the individual print head heat elements. It is impor tant to find a proper print darkness level based on your particular label and ribbon combinati on. The printed i mages should not be t oo light nor should the ink from the ribbon “bleed.” The edges of each image should be crisp and well defined.

LCD Panel — The Print Darkness can be set using the front panel LCD panel (User Mode) or by sending the Print Darkness software command from a computer.

There are five settings, from -15 (lightest) to +15 (darkest). The default setting is 5. Use the Up and Down cursor buttons to adjust the cyclical value displayed on the screen.

For instructions on setting Print Darkness, refer to Section 3, Configuration.

4.5.2 Adjusting Print Speed

Besides varying the rate at which labels are printed, thi s adjust ment can be used to reg ulate any changes in print quality.

LCD Panel — Print Speed can be set using the front panel LCD panel (User Mode) or by sending the Print Speed software command from a computer.

On the GL408e and GL412e, there are nine settings, from 2 ip/s (slowest) to 10 ip/s (fastest). The default setting is 4.

For instructions on setting Print Speed, refer to page 3-5, Operation and Configuration.

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-1

TROUBLESHOOTING

If you are unable to produce printouts on the GL Series printers, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further. The section is divided into seven parts:

• Initial Checklist

• Checklist for the Centronics Parallel Interface

• Checklist for the RS232C Serial Interface

• Understanding STATUS, RIBBON and LABEL indicators

• Understanding the LCD error messages

• Understanding the LCD warning messages

• General Troubleshooting Guide

5.1 INITIAL CHECKLIST

1. Is the printer powered up and ON LINE?

2. Is the ERROR light on the front panel OFF? If this light is ON, it may mean the print head assembly is open or another error condition is present.

3. Are the Label Hold-Down and Print Head Assembly in the latched position?

5.2 USING THE CENTRONICS (PARALLEL) INTERFACE

1. Is the IBM parallel printer cable connected securely to

your parallel port (DB-25S Female) on the PC and to the Centronics connector on the printer?

2. Is there more than one parallel interface port on your

PC (LPT1, LPT2, etc.)? If so, make sur e you are sending data out the correct port.

3. When you send the print job to the printer, and it does

not respond, do you get an error message on your PC that says “Device Fault” or something similar?

This may mean that the computer doesn’t know the

printer is there. Verify that:

a. Both ends of the cable are securely inserted into

their respective connectors. b The printer is ONLINE. c. The cable is not defective. There are other things

that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons.

Observations

Section 5: Troubleshooting

Page 5-2 GL Series Operator’s Manual

5.2 USING THE CENTRONICS (PARALLEL) INTERFACE (CONT’D)

4. When you send the print job to the printer and it does not respond, and there is no error message on the PC:

A. Check your data stream for some of the bas ics.

Is your job framed as follows? For SBPL:

<ESC>A—DATA—<ESC>Z B. Verify that you’ve included all required parame -

ters in the data stream.

C. Verify the following:

• You have not typed a “0” (zero) for an “O” (letter) or vice-versa.

• You have not missed any <ESC> characters where they’re needed.

• Make sure all printer command codes are capital letters .

• Your protocol codes are set for Standard or Non-St andard and your data stream is consistent with these.

5. If you’ve checked all of the above and the printer still isn’t printing, you may want to try a Receive Buffer Hex Dump to determine what (if anything) th e printer is rec eiving fro m your computer. To print Hex Dumps see page 3-21, Configuration and Operation.

The Centronics port is now listening for incoming data. Send

your print job. The printer will now print (only once) a Hexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer receiv ed. It may be tedious, but now you can analyze and troubleshoot the data stream.

6. While checking the Hex Dump printout, look out for the sequence 0D 0A, which is a combination of Carriage Return and Line Feed characters. The command string should be continuous, and you should not see CR or LF characters between the Start Command (<ESC>A) and the Stop Command (<ESC>Z) for SBPL emulation.

If you are using BASIC, it may be adding these characters

automatically as the line wrap s. Adding a “width” statement to your program can help to suppress these extra 0D 0A characters by expanding t he line length up to 2 55 characters. See the beginning of the Programming Reference, under Command Codes, for details on writing a program in BASIC.

If you are not programming in BASIC, check to see if you

have an equivalent statement in the language you’re using, to suppress extra carriage returns and lin e feeds from your data being sent out to the pr inter. The data stream should be one complete line going to the printer.

Observations

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-3

5.3 USING THE RS232C (SERIAL) INTERFACE

1. Is the RS232C Serial cable connected securely to your serial port on the PC (Male connector) and to the RS232C connector on the printer?

2. Is the cable defective? At the very least, you s hould be using a “Null Modem Cable,” which crosses pins in a specific manner . This should enable your printer to print.

3. Check for obvious errors in the data stream. Remember that all print jobs for seri al data must be framed by an STX and ETX.

4. If after sending your j ob to the printer, it only “beeps” indicating a “framing error” message , you may have a configuration problem. There may be some inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bit s in relati on to your host comp uter . If you are confused as to what the printer’s current RS232 settings are, you may choose the SATO defaults (all DIP switches in the OFF position) to achieve 9600 baud, no parity, 8 data bits, and 1 stop bit.

Observations

Section 5: Troubleshooting

Page 5-4 GL Series Operator’s Manual

5.4 UNDERSTANDING THE STATUS INDICATORS

The LED indicators flash to indicate t he curr ent st at us of the pri nter. Another indicator is the builtin buzzer which sounds audible beeps to alert the user.

For information on error messages and icons, proceed to the next section.

Indicator Activity Cause Remedy Illustration

STATUS Flashes

(green)

The receive buffer is getting low, due to abundant incoming data.

You can continue using the printer.

The flashing should stop as soon as the receive buffer clears more of the incoming data

RIBBON Flashes ( red)

The ribbon reel is running low on ribbon.

You can continue using the printer.

Replace the ribbon if the Ribbon End error message appears during printing.

LABEL Flashes (red)

The label reel is running low on label.

You can continue using the printer.

Replace the label reel if the Label End error message appears during printing.

BUZZER Beeps

There is an error in an incoming printer command or print area specification setting.

Correct the p rinter command or print area settings.

LINE FEED

Five LED indicators are employed to indicate the operational status of the printer. Additionally, a built-in speaker generates audible tones to alert the operator.

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-5

5.5 UNDERSTANDING THE LCD ERROR MESSAGES

LCD Message Description

B10 ERROR: NO DRAM

DETECTED Cycle Power

Cause: Remedy:

DRAM is faulty or otherwise not detected by the system Turn the printer OFF for 15 seconds, then ON again. If the

problem persists, contact your authorized customer service representative.

B11 ERROR: RAM TEST FAILED Cycle Power

Cause: Remedy:

One or more memory locations failed the RAM test. Turn the printer OFF for 15 seconds, then ON again. If the

problem persists, contact your authorized customer service representative.

B12 ERROR: PROGRAM MISS-

ING Repeat Download

Cause:

Remedy:

The data controller program of the printer was not found, or has been corrupted.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, contact your authorized customer service representative.

B22 ERROR: DECOMPRESS SIZE Repeat Download

Cause:

Remedy:

Downloaded data was decompressed but found to have a different filesize than expected.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, repeat the data download.

B23 ERROR: DECOMPRESS

CKSUM Repeat Download

Cause:

Remedy:

Downloaded data was decompressed but found to have a different checksum than expected.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, repeat the data download.

CALIBRATION FAIL See User Manual

Cause:

Remedy:

Preset printer setting in stalled by t he M anual Calibrate function were not acceptable.

Run the Manual Calibrate function again.

DOWNLOADER ERROR

BEYOND __ MB EFC Repeat Download

Cause:

Remedy:

An attempt to access the printer firmware beyond the allowed area. Contact your SATO technical service centre for correc tive action.

DOWNLOADER ERROR

EXTERNAL FLASH IS FULL

Optimize Files

Cause:

Remedy:

Insufficient memory remaining for the download.

Delete and optimize files.

DOWNLOADER ERROR

EXTERNAL FLASH WAS

NOT FOUND Insert Cartridge

Cause:

Remedy:

No cartridge-based memory area was f ound to store the data to be downloaded.

Make sure a properly working memory cartridge has been installed, or specify another storage area.

DOWNLOADER ERROR

FLASH NOT ERASED

Repeat Download

Cause:

Remedy:

An error occurred when the f la sh m emory was being reprogrammed.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, contact your authorized customer service representative.

Section 5: Troubleshooting

Page 5-6 GL Series Operator’s Manual

DOWNLOADER ERROR

FLASH WRITE #__ Repeat Download

Cause:

Remedy:

Writing to the flash memor y r esulted in an error.

Repeat the flash download procedure. If th e er ror per sists, contact a technical support representative.

DOWNLOADER ERROR

FLASH: W ADDR BAD

Repeat Download

Cause:

Remedy:

Writing to the flash memor y r esulted in an error in an area of memory.

Repeat the flash download procedure. If th e er ror per sists, contact a technical support representative.

DOWNLOADER ERROR

MAIN FLASH IS FULL

Optimize Files

Cause:

Remedy:

The main flash memory area is full.

Delete files from the memor y and optimize the space.

DOWNLOADER ERROR

NO EFC DETECTED Repeat Download

Cause:

Remedy:

No EFC was detected, so the download canno t proce ed .

Contact a technical support representative.

EC SOFTWARE FAIL

Cycle Powe r

Cause:

Remedy:

The Engine Control software has encountered a failure.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, repeat the data download.

ERROR: INSUFFICIENT DRAM

Cycle Powe r

Cause: Remedy:

Not enough available memory for a printer operation Turn the printer OFF for15 seconds, then turn it ON

again. If the er ror per sists, increase the Glob Mem Adj ust size in the PRINTER SETUP menu and reboot the printer. If the error still persists, replace the controller PCBA. Write down the error message when returni ng t h e defective board.

ERROR: INSUFFICIENT

FLASH Cycle Powe r

Cause:

Remedy:

There is not enough available free flash mem ory to run the downloaded program.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, contact your authorize d customer service representative.

ERROR OCCURRED:

CLEARING QUEUES

Please Wait

Cause:

Remedy:

The printer is discarding host data it cannot use because a fault condition exists. While this message displays, a rotating asterisk (*) appears on th e scr een.

Wait. When the asterisk (*) stops rotating, a different fault message will appear; troubleshoot the final mes sage.

FILE SYS WRITE Check Flash

Cause:

Remedy:

There was a problem writing to the flash memory.

Turn the printer OFF for 15 seconds, then ON again. If the problem persists, contact your authorize d customer service representative.

LCD Message Description

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-7

GAP NOT DETECTED

Check Sensor and Calibrate

Cause:

Remedy:

The printer is set for Gap or I-mark sensing, but the Imark cannot be detected.

1. Check that the setting of the Gap/Mark Sensor in the SENSOR SETUP menu mat ch es the installed media.

2. Check the position of the medi a sensors.

3. Clean the sensor assemb ly and paper path.

4. Run Auto-Cal to improve the sensor’s ability to detect the media in use.

5. Run the Media Profile printout in the SENSOR SETUP menu.

6. Run Manual Calibrate.

7. Manually change the Gap /Mark Thresh and/or Paper Out Thresh values.

INVALID FILE SYS Optimize&Reboot

Cause:

Remedy:

The file system was not detected, or the flash memory is corrupted.

In the PRINTER SETUP menu, use the Optimize & Reboot option.

LABEL MISSING Check Media Path

Cause:

Remedy:

The label sensor did not detect any label with the TearOff or Peel-Off handlng mode enabled.

Clear any stuck labels that may be causing the sensor to function abnormally. Check that the label path is clear, and select the correct handling mode for the media in use.

LABEL READY Remove Label

Cause:

Remedy:

A label was detected at the front of the pr i nte r by the label sensor in Peel-Off or Tear-Off Media Handling mode. Or, a label was removed, but the “Remov e Label” message remains, if the incorrect Media Handling mode was selected.

Check that all printed labels have been removed. Verify that a front door assembly is installed on the printer and that it is properly closed. Ensure that no debris is obstructing the door mirror or the Label Taken Sensor.

Make sure that the correc t Media Handling mode has been selected for the type of label in use.

MEDIA OUT Load Media

Cause:

Remedy:

Tear-Off or Peel-Off Media Handling selection was attempted with the cutter option still installed. These modes require that the front door assembly be installed to use the Label Sensor.

Select a different Media sHandling Mode.

MODE NOT COMPATIBLE WITH CUTTER Check Media Mode

Cause:

Remedy:

Tear-Off or Peel-Off Media Handling selection was attempted with the cutter option still installed. These modes require that the front door assembly be installed to use the Label Sensor.

Select a different Media sHandling Mode.

LCD Message Description

Section 5: Troubleshooting

Page 5-8 GL Series Operator’s Manual

OPTION NOT INSTALLED

Cause:

Remedy:

If the printer is turned ON with the cutter enabled in the Media Handling menu, but the cu tter itself is in the dow n position, or the cutter upper enclosure is removed, the printer cannot detect the cutter. When using the cutter, turn the printer ON with the cutter in the up position and the cutter upper enclosure i nstalled.

1. Check that the cutter option is installed, and connected in the up position and the upper enclosure is installed, before turning the printer ON.

2. Install the cutter option or change to the correct Media Handling option in the MEDIA SETUP menu.

3. If the error persists, contact your authorized customer service representative.

PRINTHEAD HOT Wait 5 Minutes Go Online

Cause: Remedy:

The printhead has become overheate d Allow the printhead to cool down for five minutes, then

press resume printing. If possible, reduce print intensity. If problem persists, contact your authorized ser vice representative.

PRINTHEAD POWER

FAIL Call For Service

Cause: Remedy:

There is no power to the print head. Replace the printhead. If the problem persists, contact an

authorized service representative.

PROGRAM IS NOT COMPATIBLE WITH THIS PRINTER Repeat Download

Cause:

Remedy:

A non-compatible program file cannot be loaded into the printer.

Make sure the program file is compatible with this printer, then try downloading again. If problem persists, contact your authorized service repres entative.

RIBBON OUT Load Ribbon

Cause:

Remedy:

The ribbon is broken, or some problem in the ribbon path has occurred.

Check the ribbon path thoroughly and clear any prob lems that have occurred.

RFID TAG MAX RETRY Check Media

Cause: Remedy:

The RFID tag is faulty.

Do a reprint. When the error is cleared, the label with the failed tag moves forward to the next TOF position.

RFID TAG MAX RETRY Check Media

Cause:

Remedy:

Failed tag. Error displays in OVERSTR I KE mode. Each failed label prints with the OVERSTRIKE patt ern; the form retries until the label retry count is exhausted.

Clear the error. When the error is cl eared, the label with the failed tag moves forward such that the next label is in position.

SERIAL BUFFER OVERFLOW

Cause:

Remedy:

Host sent d a ta after the printe r b u ffer was fu ll (Serial Interface).

Make a test printout. Verify that the serial interface paramet ers for host and pri nter are identical.

SERIAL FRAMING ERROR

Cause: Remedy:

A frame error occurred. Verify that the serial interfac e parame ters for host and

printer are identical.

LCD Message Description

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-9

SERIAL PARITY ERROR

Cause: Remedy:

A parity error occurred. Verify that the serial interface parameters for ho st and

printer are identical.

SOFTWARE ERROR Cycle Power

Cause:

Remedy:

An illegal power function was initiated by an application software. Or there are damaged logic circuits on the controller PCBA.

Tur n the printer OFF and ON again. If possible, print a job that had previously worked . 2. If the pr obl em persists, contact your authorized service re pr esentative.

D50 STATU S: CLEARING FLASH Please Wait

D51: PROGRAMMING FLASH

LOADING PROGRAM

INTO FLASH Please Wait

Cause:

Remedy:

Emulation software successfully loaded into printer RAM and the checksum matched. The old program is now being deleted from flash memory. No action required.

Wait for completion of the process.

LCD Message Description

Section 5: Troubleshooting

Page 5-10 GL Series Operator’s Manual

5.6 TROUBLESHOOTING GUIDE

Symptom: The display remains blank when the power switch is pressed.

Caution

Do not operate the power sw i t ch or handle the power cable w i th a w et hand. You may suffer electric shocks as a result.

Symptom: Paper is fed but not printed

Caution

Pull out the power cable befor e cleaning the printer.

No. What to check Remedy

Has the power cable been inserted into the power outlet securely?

Insert the power cable securely into the outlet.

Is the power cable damaged? Inspect the power cable for signs of damage.

If possible, try using another printer power cable. Purchase a new power cable specifically designed for this printer, from the sales outlet or dealer where you bought the printer from. Never use any other power cable but the power cable specifically

designed for this printer.

Is electricity comi ng to the power outlet feeding the printer?

Connect another electric al appliance to the power outlet to check for power. If there is a problem with the main power, che ck if elect ricity is coming to the building . Also check if power failure has occurred.

Has the power fuse of the building blown, or has the ci rcu it brea ke r be en tripped?

Replace the power fuse and reset the circuit breaker.

No. What to check Remedy

Is the printer head dirty, or is there any label stuck to the printer head?

If the printer head i s dirty , wipe off the dirt with the supplied cleaning set. If a label is stuck to the printer head, take it away. * Do not use metallic object to remove it (the printer head may be damaged). If glue of the label is stuck to the printer head, wip e it off with the supplied cleaning set.

Are you using genuine SATO paper and carbon ribbons for the printer?

Be sure to use genuine paper and carbon ribbon

specifically designed for the printer.

Is the paper sensor dirty? If the paper sensor is dirty, wipe off the dirt with

the supplied cleaning set. See Section 4: Cleaning and Maintenance.

Is the carbon ribbon wound correctly?

If the knob of the ribbon-winding unit is not set to its original position, remove the carbon ribbon already wound, and return the knob to its original

position.

Is the data/signal sent from the computer correct?

Turn on the power switch again. If the message still appears, check the software on the computer or the configuration for

connections.

Section 5: Troubleshooting

GL Series Operator’s Manual Page 5-11

5.6 TROUBLESHOOTING GUIDE (CONT’D) Symptom: Low quality print

Caution

Pull out the power cable before cleaning the printer.

No. What to check Remedy

Are the paper and carbon ribbon set correctly?

Check if the p aper and carbon r ibbon are securely fixed. Also, lower the head-ope n lever of the printer head unit, and check if the paper and carbon ribb on are in the normal position.

Are the paper and carbon ribbon set correctly?

Check the paper and carbon ribbon. Set the print density again.

Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the

supplied cleaning set.

Is the printer head dirty, or is a label on the head?

If the print head is dirty, wipe off the dirt with the attach ed cleaning set. If a label is on the head, take it away.

* Do not use a metallic object to remove it (the printer head may be damaged). If glue of the label is stuck to the printer head, wipe it off with the supplied cleaning set.

See Section 4: Cleaning and Maintenance.

Determine if the print head needs replacement:

* Check for vertical streaking in the same location of every label. If cleaning the print head does not cause the streaking to be eradicated, then the printhead may be worn. Remove the printhead and examine it for physical damage or wear. * Load a different roll of lab els and ribbon, an d then run test prints again. If the vertical streaks continue to surface, then the printhead needs to be replaced.

See Section 4: Cleaning and Maintenance.

Are you using stained pa per? Use clean paper.

Are you using genuine paper and carbon ribbon specifically designed for the printer?

Be sure to use genuine pa per and carbon ribbon

specifically designed for the printer.

Section 5: Troubleshooting

Page 5-12 GL Series Operator’s Manual

5.6 TROUBLESHOOTING GUIDE (CONT’D)

Symptom: Print position is misaligned

Caution

Pull out the power cable befor e cleaning the printer.

No. What to check Remedy

Are the paper and carbon ribbon set correctly?

Fix the paper and carbon ribbon securely. Also, release the head-open lever of the printer head unit, then set the paper and carbon ribbon to the

normal position again. Finally, latch the print head back in place.

Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the

supplied cleaning set.

Is the paper/carbon ribbon you are using deformed?

If the edges of the paper/carbon ribbon are deformed, the paper cannot be fed normally. Use new paper/ carbon ribbon which are not deformed.

Are you using genuine SATO paper and carbon ribbons specifically designed for the printer?

Be sure to use genuine pap er and carbon ribbon specifically designed for the printer. Generic supplies may cost less, but can result in poor printi ng quality or shortened equipment l ife, leading to higher operating costs in the long run.

Is the paper sensor dirty? If the paper sensor is dirty, wipe off the dirt with

the supplied cleaning set. See Section 4: Cleaning and Maintenance.

Is the data/signal sent from the computer correct?

Turn on the power switch again. If the error message still appears, check the software on the computer or the configuration of the connections.

Are the pitch correction (variable potentiometer) or base point correction (User Mode setting) correct?

Set the pitch correction (vari able potentiometer) or base point correction (User Mode setting) again.

Section 6: Optional Accessories

GL Series Operator’s Manual Page 6-1

OPTIONAL ACCESSORIES

6.1 INTRODUCTION

This section contains details of the optional accessories available for the GL printer series:

• Interface boards

• Peelers

• Cutters

• Winders

• Barcode Verifier

• RFID unit

• Additional memory

6.2 AVAILABLE INTERFACE BOARDS

The printer comes with the I EEE1284 paral lel, s erial and USB i nterfaces as standa rd. One sp ace slot is available for the addition of an extra interface board to increase connectivity opt ions. By installing an extra interface board, you can adapt GL printers to fit in a wide range of rel a ted equipment and usage scenarios.

The following interface boards are available for the GL series:

¤ 10BaseT/100Base-TX LAN interface board (optiona l) ¤ Wireless LAN IEEE802.11b/g interface board (optional) ¤ 14-pin EXT connector (external signal interface) (TBA)

Caution

Before installing or r emoving an inte rf ace boa rd, be s ure t o turn of f the printer first. Discha rge static electricity from your body bef ore touching any of the electronic parts. Failure to observe these precautions can result in severe damage to the components.

Empty Slot for LAN and WLAN interface

IEEE1284 /USB 2.0/ RS-232C interfaces

Section 6: Optional Accessories

Page 6-2 GL Series Operator’s Manual

6.3 LABEL MANAGEMENT ACCESSORIES

¤ Peel unit with mounting winder (factory option)

Mounts on the printer to automatically peel labels fr om their liner (mounting sheet)

backing sheet. The winder in supplied to roll up the backing sheet neatly f or easy disposal by the operator at a later time.

¤ Simplified Dispenser (factory installed option)

Mounts on the printer to automatically peel labels fr om their liner (mounting sheet)

backing sheet. No winder is supplied to roll the backing sheet neatly.

¤ Cutter Unit and Tray (factory installed option)

Mounts on the printer to automatically cut labels as they are printed.

¤ Cutter Unit for Linerless labels (factory option)

Mounts on the printer to automatically cut linerles s label s—that is , l abels that are sup-

plied without mounting sheets.

¤ Internal winding unit (factory option)

A winder that mounts inside the printer chassis, to roll up label s as they are printed.

¤ Online Data Verification System with mounting stand (TBA*) An advanced barcode verification syst em that can be p rogrammed to selec tively sca n

any or all printed barcodes f or qua lity an d readabil ity. erifies the readabili ty and quality of barcodes printed by the machine

¤ RFID unit (factory option)

Enables the printer to read and write to a specified range of RFID tag s an d label s.

Instructions for installing each of the above accessories are supplied with the respective products. An authorized SATO reseller can also arrange to install the products on site.

For more information on any of the accessories available for the GL series printers, please contact an authorized SATO dealer near you.

* Availability pending, To Be Announced later

Section 6: Optional Accessories

GL Series Operator’s Manual Page 6-3

6.3 MEMORY CARTRIDGE

The GL series features a memory cartridge slot for the addition of optional memory cartridges that are purchased from SATO.

The memory cartridge slot is located behind a protective cover found within the printer’s media storage area. Memory cartridges of 16 or 32 MB capacity can be installe d for the storage of user data and graphics.

6.3.1 Installing the memory card

1. Lift up the front cover.

2. Tilt the kn ob of the m emo ry cart ridge cover inside and remove the memory cartridge cover.

3. Insert the memory cartridge.

4. Press the knob of the memory cartridge cover and press it firmly into place.

5. Close the front cover. The additional memory is now ready for use.

6. To remove the memory cartridge, reverse the procedure described here.

Caution

• If a memory access comma nd is sent to the printer that does n ot have a memory c artridge present, an

error will occur. In that case, make sure to install a mem ory cartridge b efore issuing any commands to access a memory cartridge.

• Before installing or removing a memory card, be sure to turn off the printer first.

• To prevent foreign objects and dust from entering the memory card slot, always make sure the memory

card cover is firmly pressed into place, regardless of whether a memory card is installed or not.

Reinsert the cover

Section 6: Optional Accessories

Page 6-4 GL Series Operator’s Manual

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SATO GL4 Series,GL4xxe Series,GL408e,GL412e Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual