SATO GL408e, GL412e User Manual

Table of contents

2007-02-14

Quick Start Guide

GL408e / GL412e Barcode Thermal Printer

GL408e / GL412e Barcode Thermal Printer

Table of contents

Read this Quick Start manual before beginning.

For the best printing results, we recommend the use of

SATO genuine labels and ribbons.

Contact your SATO representative for further details.

Extensive contact information of worldwide SATO operations
can be found on the Internet at www.satoworldwide.com

GL408e / GL412e Barcode Thermal Printer

Table of contents

1 General ................................................................................................. 1

1.1 Important information .................................................................1

1.2 Limitation of liability ....................................................................1

1.3 Copyright.....................................................................................2

1.4 Explanation of symbols ..............................................................3

2 Safety .....................................................................................................4

2.1 Intended use...............................................................................4

2.2 Operating Tips ............................................................................5

3 Transport and storage.........................................................................7

3.1 Transport information .................................................................7

3.2 Storage .......................................................................................7

4 Unpacking the printer..........................................................................8

5 Installation.............................................................................................9

6 Overview ..............................................................................................10

6.1 Parts and functions ..................................................................10

7 Setup and initial operation ...............................................................13

7.1 Connecting the device .............................................................13

7.1.1 Connecting the interface cable ..............................13

7.1.2 Turning on the device.............................................13

7.1.3 Turning off the device.............................................13

7.1.4 Removing the power cable ....................................13

7.2 Inserting media.........................................................................14

7.3 Inserting ribbon .........................................................................15

8 Operation.............................................................................................16

8.1 Printing ......................................................................................16

8.2 Changing settings.....................................................................16

8.3 Cutting the media .....................................................................18

9 Disposal ...............................................................................................19

10 Technical data ....................................................................................20

10.1 General information..................................................................20

10.2 Connection values....................................................................20

10.3 Operating conditions ................................................................20

10.4 Other specifications..................................................................21

11 Index.....................................................................................................22

GL408e / GL412e Barcode Thermal Printer

General

1 General

1.1 Important information

This quick guide provides important information on how to setup
your new SATO product.

Be sure to read this quick guide thoroughly before using this
printer. It is an integral part of the product and should be kept in the
immediate vicinity of the device and available to the operating staff.

1.2 Limitation of liability

All information in this manual have been compiled under due
consideration of federal standards and regulations.

The manufacturer will not be held liable for damage resulting from:

! Disregarding these instructions
! Unintended use of the printer
! Unauthorized technical modifications

! Use of unapproved spare parts
! Use of unapproved consumables

FCC WARNING

Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

NOTICE

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation.

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GL408e / GL412e Barcode Thermal Printer

General

1.3 Copyright

All text, images, logos and information contained within this manual
are the intellectual property of SATO Corporation and are protected
under worldwide patent and registration law. SATO Corporation or
any of its Group Member Companies retain the right to modify,
update, correct or delete this information or sections, at any time
with or without notice and shall not be liable for any damages of any
kind arising from the use of this material.

This material may not be used or reproduced without the written
permission of SATO Corporation. © SATO Corporation 2007

.

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GL408e / GL412e Barcode Thermal Printer

General

1.4 Explanation of symbols

This instruction manual uses various warning icons to help you
understand the safe operation of your printer. Explanations of the
icons are below.

WARNING!

Indicates neglectful or erroneous use may cause
irreparable damage to the product, serious injury to
the operator, or worse.

CAUTION!

Indicates a specific point where caution should be
used. The graphic within the triangle will indicate the
specific issue, i.e.; the sign on the left indicates a
caution for potential electrical shock.

CAUTION!

Indicates a potentially hazardous situation
which, if not avoided, may result in damage to
your product or host equipment.

NOTE!

Emphasizes useful tips or recommendations for
efficient and smooth operation of your printer.

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GL408e / GL412e Barcode Thermal Printer

Safety

2 Safety

This paragraph provides you with an overview of the important
safety aspects associated with the operation of your printer.

Disregarding the operating instructions and safety regulations
specified in this manual may result in considerable damage to your
printer and endanger the operator.

2.1 Intended use

The printer should only be used for printing on materials
recommended by the manufacturer.

WARNING!
Danger when device is used inappropriately!

Any use for purposes exceeding and/or deviating
from the intended use of the device must be
avoided.

Therefore, use the device only for its intended
purpose and strictly adhere to all information
provided in this manual.

No liability shall be assumed for any claims arising from damages
resulting from the inappropriate use of this printer or its
accessory’s.

Damages resulting from inappropriate use shall be the sole
responsibility of the operator.

CAUTION!

Do not disassemble the printer or alter its
components in any way.

Never attempt to service any internal component of
your printer. Attempting such will void your
warranty and may cause serious personal injury.

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GL408e / GL412e Barcode Thermal Printer

Safety

2.2 Operating Tips

Your new SATO Printer is the latest in printing technology and
must be cared for as any other electronic product. It is a very
durable and dependable piece of equipment, but we suggest you
follow a few common rules when installing or using your printer.

" Do not operate in unstable locations such as an unsteady,

slanted or extreme vibrating table. It may cause the equipment
to shift from its desired location.

" Do not operate or store the printer in applications where high

humidity with extreme condensation are prevalent. Be sure to
follow the printer’s environment operation requirements as
defined in the later in this Quick Guide. Failure to follow these
operating instructions may damage your printer and void your
warranty.

" When moving the printer from a location, be sure to avoid

potential shock or damage to your printer and its cabling by first
powering off the printer, then unplug the printer from its power
receptacle and disconnect the communication cable (if non­wireless).

" Do not insert or drop anything metallic or flammable into the

openings of the printer, i.e.; cable outlet, vents or mounting hole
of the memory cartridge.

" In the event that a foreign object should accidentally fall inside

the printer, immediately turn off the power, unplug the printer
from the power receptacle and contact your SATO dealer or
service center before continuing to use your printer. Using your
printer under such conditions may cause fire or electrical shock.

" Do not move or ship the printer with the media loaded inside.

This will avoid damaging the components of your printer.

" The printer is heavy. If possible, seek assistance when

attempting to move the printer from one location to another.

" We highly recommend allocating the printer to its own

dedicated power outlet and source line. This avoids having the
printer consuming power from the same source as another
electric appliance which may consume power at various levels
and creating a fluctuating power suppy. Power surges may
negatively impact your printer’s performance and longevity.

" Avoid operating in direct sunlight as this product contains

optical sensors. Prolonged direct sunlight may damage these
sensors and cause erroneous operation. Ensure the printer
cover is closed when operating.

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GL408e / GL412e Barcode Thermal Printer

Safety

Electrical

DANGER!

To avoid possible electrical shock, do not
operate the power switch or handle the

power cable with a wet hand.
Keep the power cable away from open flame
or excessive heat.
When disconnecting the power cable from its
receptacle be sure to pull at the plugs
receptacle end to avoid damaging the cable
or exposing the operator to possible electrical
shock.

Cutter

CAUTION!

Risk of injury.
Keep fingers and foreign objects away from
the blade of the cutter.
Inserting anything other than the intended
media could result in serious personal injury
or damage to the cutter assembly.

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GL408e / GL412e Barcode Thermal Printer

Transport and storage

3 Transport and storage

3.1 Transport information

" Unplug the power cable from the printer before

transporting it along with the printer.

" Ensure you have removed all ribbons and media from the

inside of your printer. If you must transport these with your
printer, do so separately to avoid damaging the printer.

3.2 Storage

" When storing the printer for an extended period of time,

protect it against influences such extreme temperatures
changes, direct sun exposure, and high levels of moisture.

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GL408e / GL412e Barcode Thermal Printer

Unpacking the printer

4 Unpacking the printer
Unpack the printer and check the contents against this display.

1 Cushion
2 Printer
3 Box

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GL408e / GL412e Barcode Thermal Printer

Installation

5 Installation

Place the printer in a level place

If installed in a rough or slanting place, quality printing will not be
available. It may cause malfunction and shorten the life of the
printer.

Use a stable platform

Use a stable platform. Do not carry the printer with the media
inside. Do not rock the printer.

Avoid high heat and humidity

Do not install in a place of high temperature or humidity. High
temperature or humidity may cause malfunction.

Avoid dust

Dust may deteriorate the quality of printing. It may cause
malfunction and shorten the life of the printer.

Avoid direct sunlight

Since this product is provided with optical sensors. Direct sunlight
may cause erroneous operation. Ensure that the cover is closed
when printing.

Use a dedicated AC outlet

We highly recommend the printer having its own dedicated power
outlet and source line. This will avoid having the printer in-line
consuming power from the same source as another electric
appliance which may consume power at various levels and thereby
create power surges which may negatively impact your printer’s
performance and longevity.

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GL408e / GL412e Barcode Thermal Printer

Overview

6 Overview

6.1 Parts and functions

Fig. 1 Printer main body, front

1 Power switch (ON / OFF)
2 Operation panel (display, buttons, LED)
3 Front cover
4 Media cover

Fig. 2 Print head

1 Print head (consumable item)
2 Platen roller (consumable item)

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GL408e / GL412e Barcode Thermal Printer

Overview

Fig. 3 Printer main body, side

1 Memory cartridge slot
2 Roll guide
3 Roll paper feeder
4 Media guide knob
5 Label damper
6 Bottom opening for fan-fold media

7 Stopper screw
8 Front cover
9 Print head open/close latch
10 Ribbon feed spindle
11 Ribbon take-up spindle
12 Media cover

Fig. 4 Printer main body, back

1 Opening for fan-fold media
2 EXT connector (optional)
3 LAN / W-LAN card slot (optional)
4 IEEE1284 interface connector
5 USB interface connector
6 RS232C interface connector
7 AC input (power supply connector)
8 Cable hook

9

8

7

6

5

4

3 2 1

1

11

GL408e / GL412e Barcode Thermal Printer

Overview

Fig. 5 Operation panel

1 LED:

POWER (lights up when the power is on)
ONLINE (lights up when communication is available, flashes
when communication fails)
STATUS (lights up and flashes when an error occurs, flashes
when the printer is sending/receiving data)
LABEL (lights up and flashes when a paper error occurs)
RIBBON (lights up and flashes when a ribbon error occurs)

2 Display

Back lighted LCD display icons, operation and error
messages.

3 LINE button

Toggles the printer between ONLINE and OFFLINE modes.

4 FEED button

Advances the media one label length in ONLINE and
OFFLINE mode. If there is data in the printer, the printer will
print the data before ejecting the label.
Use this button to line up the label to a proper print position.

5 CANCEL button

Cancels printing data. In each setting mode, you can return to
the previous setting item.

6 ENTER button

Confirms the choice of a selection or value and advances the
setting menus.

7 Direction keys

These keys move cursor only when the printer is OFFLINE.
While you are in setting menu, you can enter numbers by
incrementing / decrementing and move cursor to wished
parameter section.

8 FUNCTION button

With each setting mode, you can return to the mode selection
screen.

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GL408e / GL412e Barcode Thermal Printer

Setup and initial operation

7 Setup and initial operation

7.1 Connecting the device

7.1.1 Connecting the interface cable

Fig. 6 Printer main body, back

1. Connect the interface cable to the interface connector (4, 5, 6)
on the printer and to your PC.

2. Lead the interface cable through the cable hook (8) on the
printer.

7.1.2 Turning on the device

1. Connect the power cable to the power supply connector (7) on

the printer and to your power outlet.

2. Lead the power cable through the cable hook (8) on the
printer.

Note!

Use only the power cable included with your
printer.

3. Press the POWER button on "I". The LED "POWER" lights up.

7.1.3 Turning off the device

4. Before turning off the printer, make sure that the printer is

OFFLINE.
If the printer is ONLINE, press the LINE button. "OFFLINE"
will be displayed.

5. Press the POWER button on "0".

7.1.4 Removing the power cable

1. Before removing the power cable, make sure to turn off the

printer by pressing the POWER button.

1

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GL408e / GL412e Barcode Thermal Printer

Setup and initial operation

2. Now, pull the power cable from the power outlet.

3. Remove the power cable out of the hook and pull the power

cable from the printer.

7.2 Inserting media

Fig. 7 Inserting media, printer

1. Open the media cover.

2. Install the media roll (1) on the roll paper feeder (3). Adjust the

roll guide (2), so that the media roll can rotate.

3. Open the print head assembly (8) by using the print head
latch (4).

Fig. 8 Inserting media, sensor cover

4. Thread the media under the media damper (5) and the media
sensor cover (11), between the platen roller (7) and the print
head assembly (8).
Align the inside edge of the media (9) with the inside media
edge guide (10), so that they touch each other.

5. Loosen the media width guide (6) by turning the knob counter
clockwise. Adjust the guide lightly against the outside edge of
the media (12). Tighten the guide by turning the knob
clockwise.

6. Close the print head assembly.

7. Close the media cover.

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GL408e / GL412e Barcode Thermal Printer

Setup and initial operation

7.3 Inserting ribbon

Fig. 9 Inserting ribbon, front

1. Open the media cover (1).

2. Install the ribbon take-up core (2) on the ribbon take-up

spindle (3).

NOTE!

One ribbon take-up core is delivered with the
printer. When operation empties your supply core,
use this as your next take-up core.

3. Push the ribbon roll (4) on the ribbon supply spindle (5)
against the stopper.

4. Open the print head assembly by using the print head latch
(6). The pivoting deck (7) swings upwards.

Fig. 10 Inserting ribbon, side

5. Thread the end of the ribbon (8, alternative 9) under the
ribbon guide rollers (10) between the platen (11) and the print
head (12).

6. Thread the ribbon between ribbon take-up spindle (3) and
ribbon supply spindle. Attach the ribbon to the ribbon take-up
core (2) with adhesive tape.

NOTE!

Do not attach the ribbon to the ribbon take-up
spindle without a ribbon take-up core installed.

Fig. 11 Inserting ribbon, front

7. Manually rotate the ribbon take-up spindle counter clockwise
until the ribbon leader (13) has passed the print head (12).

8. Close the print head assembly.

9. Close the media cover.

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GL408e / GL412e Barcode Thermal Printer

Operation

8 Operation

8.1 Printing

1. Turn the power on.

STARTING SYSTEM TASKSSTARTING SYSTEM TASKS

The printer starts initializing automatically. It executes an automatic
media calibration.
The media calibration can also be operated manually by menu
settings.

ONLINE

PARL/SBPL

After the media calibration the printer displays its current state
(ONLINE / OFFLINE), interface type and emulation language.

The printer is now ready to receive print job in currently-valid
configuration and settings.

8.2 Changing settings

You can change the settings of the printer as required by your
application.

To enter the printer setting menu:

OFFLINE

1. Press "LINE" button to change to "OFFLINE" mode.

2. Press "Function" button.

USER MODE

The printer displays the setting start menu.

NOTE!

Refer to the operator and technical reference
manual for detailed menu navigations and
meanings of each menu item.

The eight icons of the printer start menu represent eight modes, as
follows:

User mode:

Setting of various parameters related to basic user settings

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GL408e / GL412e Barcode Thermal Printer

Operation

Interface mode:

Configuration of host interface

Option mode:

Setup and status reporting for ODV & RFID encoder (if installed)

Emulation mode:

Setting of desired active emulation and various printer operating
parameters

Advanced mode:

Allows advanced printer operation adjustments

Diagnostic mode:

Setting of reserved parameters available to field service personnel
only

Configuration mode:

Naming, storage and retrieval of up to eight custom printer
configurations

17

GL408e / GL412e Barcode Thermal Printer

Operation

8.3 Cutting the media

You can separate the labels with the simplified cutter.

Fig. 12 Simplified cutter

CAUTION!
Risk of injury at the simplified cutter!

The simplified cutter used to cut the labels may
cause cuts and skin abrasions.

Therefore:

– Use caution when handling the simplified cutter.

– When in doubt, wear protective gloves.

1 Simplified cutter (tear off blade)

To separate the labels:

Fig. 13 Label

1. Print a label.

2. Pull lightly down the label (1), from one media edge to the

other.

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GL408e / GL412e Barcode Thermal Printer

Disposal

9 Disposal

Dispose of the device as specified by the appropriate national
regulations.

Caution!
Risk of environmental damage in case of
inappropriate disposal!

Electric devices and their accessories are subject to
special waste treatment and may only be disposed of
by approved specialized waste disposal companies.

WEEE/RoHS Statement

SATO is committed to being a responsible corporate citizen in the
world. We understand the importance of marketing, designing,
manufacturing and distributing products that present a low burden
to the environment.

Company-wide projects have been undertaken to implement both
the Waste Electric and Electronic Equipment (WEEE) and
Restriction of Hazardous Substances (RoHS) initiatives.

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GL408e / GL412e Barcode Thermal Printer

Technical data

10 Technical data

10.1 General information

Models

GL408e / GL412e

Item

Value

Unit

Weight (maximum)

14

30.9

kg

lbs

Depth

455

19.9

mm

in

Width

271

10.7

mm

in

Height

305

12.0

mm

in

10.2 Connection values

Electrical connection

Item

Value

Unit

Alternating voltage

100-240

V

Frequency

50/60

Hz

10.3 Operating conditions

Environmental requirements

Item

Value

Unit

Temperature range (operation)

0…+40

+32…+104

°C

°F

Temperature range (storage)

-20…+40

0…+140

°C

°F

Relative humidity,
non-condensing

30...80

%

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GL408e / GL412e Barcode Thermal Printer

Technical data

10.4 Other specifications

Models

GL408e / GL412e

Printing properties

Item

Model

Value

Unit

203

dpi

GL408e

8

pt/mm

305

dpi

Resolution

GL412e

12

pt/mm

Item

Value

Unit

Width

128

5

mm

in

Max. media size

Roll O.D.

265

10.4

mm

in

Ribbon size

Length

450

1475

m

ft

Printing area

Maximum width

104

4.1

mm

in

Maximum printing
speed

Maximum

254

10

mm/s

ips

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GL408e / GL412e Barcode Thermal Printer

Index

11 Index

C

Changing settings 19

Connecting

Device 15

Interface cable 15

Power cable 15

Connection values 23

Copyright 4

Cutting the media 21

D

Disposal 22

E

Electric current 8

G

General information 23

I

Incorrect use 7

Initial operation 15

Inserting media 16

Inserting ribbon 17

Installation 11

L

Liability 3

O

Operating conditions 23

Operation 19

Other specifications 24

Overview 12

P

Parts and functions 12

Printing 19

Q

Quick guide 3

R

Removing the power cable 16

S

Safety 6

Setup 15

Simplified cutter 8

Storage 9

Symbols in this manual 5

T

Technical data 23

Transport 9

Turning off 15

Turning on 15

U

Unpacking 10

Use 6

W

WEEE/RoHS Statement 22

22