SATO FX3-LX Operator's Manual

FX3-LX

Table of Contents

Before You Start......................................................................................................... 8

About This Manual............................................................................................................................. 8

Features of the Product..................................................................................................................... 9

Safety Precautions........................................................................................................................... 10

Safety Precautions for the Battery Pack..........................................................................................17

Precautions for Installation and Handling........................................................................................ 21

Select a Safe Location................................................................................................................ 21

Power Supply.............................................................................................................................. 22

Printing.........................................................................................................................................23

Regulatory Approval......................................................................................................................... 24

Environmentally Hazardous Materials..............................................................................................27

Copyrights/Limitation of Liability/Trademarks...................................................................................28

Copyrights....................................................................................................................................28

Limitation of Liability....................................................................................................................29

Trademarks..................................................................................................................................30

Basic Information..................................................................................................... 31

Bundled Accessories........................................................................................................................ 31

Optional Devices.............................................................................................................................. 32

Parts Identification............................................................................................................................ 34

Using the Operator Panel................................................................................................................ 37

Display and Operation of the Operator Panel............................................................................ 37

LED Indicator..........................................................................................................................37

Operating the Touch Panel.................................................................................................... 37

Operations in the Home Screen............................................................................................ 38

Operations in Online/Offline Mode.........................................................................................39

Operations in the Swipe Down Menu.................................................................................... 41

Status Icon............................................................................................................................. 43

Operations When Errors Occur............................................................................................. 49

Guidance Videos.................................................................................................................... 52

Adjusting the Print Settings During Printing.......................................................................... 57

Canceling the Print Job..........................................................................................................59

Settings Mode..............................................................................................................................62

Settings Mode Menus............................................................................................................ 62

Changing to the Settings Mode............................................................................................. 63

Logging In to/Logging Out of the Settings Mode...................................................................65

Settings Mode Operations..................................................................................................... 67

Setting Value Input.................................................................................................................68

Memory of the Printer...................................................................................................................... 72

Printer Memory and USB Memory..............................................................................................72

Connecting the USB Memory Inside the Printer.........................................................................73

Getting Started......................................................................................................... 76

What You Can Do with This Printer.................................................................................................76

Installation.........................................................................................................................................78

Installation Precautions............................................................................................................... 78

Installation Space........................................................................................................................ 80

Front View.............................................................................................................................. 80

2

Side View............................................................................................................................... 80

Bottom View........................................................................................................................... 82

Installing the Options...................................................................................................................84

Installing the Optional Cutter Kit/Partial Cutter Kit.................................................................84

Installing the Optional Linerless Kit....................................................................................... 86

Installing the Optional Wireless LAN/Bluetooth Kit................................................................ 89

Installing the Optional Wall Mount Kit....................................................................................92

Powering On/Off the Printer.............................................................................................................98

Connecting to Power...................................................................................................................98

Connecting the AC Adapter and the Power Cord................................................................. 98

Using the Optional Battery Mount Kit/Battery........................................................................99

Using the Optional Cradle Kit.............................................................................................. 104

Powering On the Printer........................................................................................................... 110

Powering Off the Printer............................................................................................................112

Initial Setup (Startup Guide)...........................................................................................................114

Startup Guide Flow................................................................................................................... 115

Startup Guide Cancelation........................................................................................................ 125

Configuring the Printer According to Media and Options.............................................................. 126

Media Sensor Type................................................................................................................... 127

I-Mark Position...........................................................................................................................131

Print Mode................................................................................................................................. 135

Connecting the Printer to a Computer........................................................................................... 139

Procedure for Connecting the Printer to a Computer............................................................... 140

Connecting Interfaces................................................................................................................141

Available Interfaces..............................................................................................................141

USB Interface Connection (Standard)................................................................................. 142

NFC Interface Connection (Standard)................................................................................. 142

LAN Interface Connection (USB+LAN Model Only)............................................................ 143

Wireless LAN Interface Connection (Optional).................................................................... 143

Bluetooth Interface Connection (Optional)...........................................................................144

Configuring the Interface Settings.............................................................................................146

Interface Setting Methods.................................................................................................... 146

Configuring the Interface Settings from the Settings Mode of the Printer............................146

Configuring the Interface Settings Using the All-In-One Tool.............................................. 147

Installing the Printer Driver....................................................................................................... 148

Basic Information about the Printer Driver.......................................................................... 148

Installing the Printer Driver (USB)....................................................................................... 148

Installing the Printer Driver (LAN/Wireless LAN)................................................................. 152

Installing the Printer Driver (Bluetooth)................................................................................159

Uninstalling the Printer Driver.............................................................................................. 169

Printer Driver Features..............................................................................................................172

Configuring the Printer Driver Settings as an Administrator................................................ 172

Configuring the Driver Settings............................................................................................178

Configuring the Printer Settings...........................................................................................180

Outputting a Label from an Application Software................................................................182

Printer Driver Sharing Function........................................................................................... 183

All-In-One Tool Features........................................................................................................... 185

Loading Media........................................................................................................ 186

Usable Media..................................................................................................................................186

Wind Direction of the Media.......................................................................................................... 189

Loading the Media..........................................................................................................................190

Precautions for Loading the Media...........................................................................................190

Changing the Flap Position of the Media Guide.......................................................................191

Loading the Media Roll............................................................................................................. 193

Loading the Media Roll (Printing in Continuous Mode/Tear-Off Mode)............................... 193

Loading the Media Roll (Printing in Dispenser Mode).........................................................196

3

Loading the Media Roll (Printing in Cutter Mode/Partial Cutter Mode)................................200

Loading the Media Roll (Printing in Linerless Tearoff Mode)............................................... 204

Loading the Media Roll (Printing in Linerless Cutter Mode)................................................208

Loading the Fan-fold Media...................................................................................................... 212

When to Replace Media.................................................................................................................215

Printer Settings.......................................................................................................218

The [Settings] Menu.......................................................................................................................218

[Printing] Menu.......................................................................................................................... 219

[Label Length].......................................................................................................................219

[Label Width]........................................................................................................................ 219

[Auto Measure]..................................................................................................................... 220

[Speed]................................................................................................................................. 220

[Sensor Type]....................................................................................................................... 221

[I-Mark Position]................................................................................................................... 221

[Label Size]...........................................................................................................................222

[I-Mark Offset].......................................................................................................................223

[Auto-mode].......................................................................................................................... 224

[Print Mode].......................................................................................................................... 224

[Backfeed].............................................................................................................................225

[Eject Cut].............................................................................................................................226

[Darkness].............................................................................................................................226

[Imaging]............................................................................................................................... 226

[Advanced]............................................................................................................................228

[Interface] Menu.........................................................................................................................238

[Network]...............................................................................................................................238

[USB].................................................................................................................................... 261

[NFC].................................................................................................................................... 262

[Ignore CR/LF]......................................................................................................................262

[Ignore CAN/DLE].................................................................................................................262

[Applications] Menu................................................................................................................... 263

[Protocol]...............................................................................................................................263

[SBPL]...................................................................................................................................264

[SZPL]...................................................................................................................................268

[SIPL].................................................................................................................................... 270

[STCL]...................................................................................................................................271

[SDPL].................................................................................................................................. 273

[SEPL]...................................................................................................................................277

[Standalone] Menu.................................................................................................................... 279

[AEP].....................................................................................................................................279

[Initial Display at Start-Up]................................................................................................... 280

[Starting Application]............................................................................................................ 280

[Label Rotation].................................................................................................................... 280

[Divider Label]...................................................................................................................... 280

[Show On-Screen Keyboard]............................................................................................... 280

[Home Key Confirmation]..................................................................................................... 281

[Delete Application].............................................................................................................. 281

[System] Menu...........................................................................................................................282

[Regional]..............................................................................................................................282

[Notifications]........................................................................................................................ 284

[Sound]................................................................................................................................. 286

[Energy Saving].................................................................................................................... 286

[LCD Brightness].................................................................................................................. 288

[Show Total Count]............................................................................................................... 288

[Password]............................................................................................................................ 289

[Start on AC]........................................................................................................................ 290

[Theme].................................................................................................................................291

[Tools] Menu.............................................................................................................................. 292

4

[Test Print]............................................................................................................................ 292

[HEX-Dump]..........................................................................................................................297

[Profiles]................................................................................................................................302

[Service]................................................................................................................................303

[Factory]................................................................................................................................304

[Wi-Fi Site Survey]............................................................................................................... 304

[Install Certificates]............................................................................................................... 304

[Delete Certificates].............................................................................................................. 305

[Clone].................................................................................................................................. 305

[Startup Guide]..................................................................................................................... 306

[Information] Menu.....................................................................................................................307

[Help].................................................................................................................................... 307

[Build Version]...................................................................................................................... 309

[Applications]........................................................................................................................ 309

[Print Module]....................................................................................................................... 309

[Sensor Module]................................................................................................................... 309

[Counters]............................................................................................................................. 310

[LAN] (USB+LAN Model Only).............................................................................................310

[Wi-Fi]................................................................................................................................... 310

[Wi-Fi Direct].........................................................................................................................311

[Wi-Fi Versions].................................................................................................................... 311

[Bluetooth].............................................................................................................................311

[Regulatory].......................................................................................................................... 311

[Battery] Menu........................................................................................................................... 312

[Health]................................................................................................................................. 312

[Cycle Counts]...................................................................................................................... 313

[Eco Charge]........................................................................................................................ 313

[Full Charge Power-Off]....................................................................................................... 313

[Bluetooth] Menu....................................................................................................................... 314

[Enable].................................................................................................................................314

[Name].................................................................................................................................. 314

[PIN Code]............................................................................................................................315

[BD Address]........................................................................................................................ 315

[Firm Version]....................................................................................................................... 315

[Host BD Addr].....................................................................................................................315

[Pairing].................................................................................................................................315

[IAP Ready].......................................................................................................................... 315

[iOS Reconnect]................................................................................................................... 315

[Authentication]..................................................................................................................... 316

[ISI]....................................................................................................................................... 316

[ISW]..................................................................................................................................... 316

[PSI]...................................................................................................................................... 316

[PSW]....................................................................................................................................317

[CRC Mode]..........................................................................................................................317

[Flow Control]....................................................................................................................... 317

[Wi-Fi] Menu.............................................................................................................................. 318

[Enable].................................................................................................................................318

[Wi-Fi Setting].......................................................................................................................319

Configuring the Printer Settings from a Web Browser...................................................................333

Accessing to the Web Configuration Page...............................................................................333

Dashboard................................................................................................................................. 335

Settings...................................................................................................................................... 337

Tools...........................................................................................................................................339

Certificates................................................................................................................................. 341

Various Ways to Output........................................................................................ 342

Outputting with Standalone (AEP) Applications.............................................................................342

Outputting with General-purpose Software....................................................................................343

5

Outputting and Controlling with Dedicated Command................................................................... 344

Printer Adjustments............................................................................................... 345

Printable Area.................................................................................................................................345

Media Sensor Positions and Media Stop Positions.......................................................................346

Flow of Printing Operations............................................................................................................347

Printing Operations....................................................................................................................347

Operations in Continuous Mode............................................................................................... 348

Operations in Tear-Off Mode.....................................................................................................350

Operations in Cutter Mode........................................................................................................354

Operations in Partial Cutter Mode............................................................................................ 360

Operations in Dispenser Mode................................................................................................. 363

Operations in Linerless Mode................................................................................................... 369

Operations When the Media Sensor Is Disabled..................................................................... 374

Adjusting the Base Reference Point..............................................................................................375

About the Base Reference Point.............................................................................................. 375

Adjusting the Print Position....................................................................................................... 381

Adjusting the Media Stop Position............................................................................................384

Notes on the Stop/Cut Position of Different Media...................................................................387

Adjusting the Print Quality..............................................................................................................389

Adjusting the Print Darkness.................................................................................................... 389

Adjusting the Print Speed......................................................................................................... 391

Adjusting the Volume..................................................................................................................... 393

List of Initial Values........................................................................................................................ 395

[Printing] Menu.......................................................................................................................... 395

[Interface] Menu.........................................................................................................................398

[Applications] Menu................................................................................................................... 403

[Standalone] Menu.................................................................................................................... 407

[System] Menu...........................................................................................................................408

[Tools] Menu.............................................................................................................................. 410

[Information] Menu.....................................................................................................................412

[Battery] Menu........................................................................................................................... 413

[Bluetooth] Menu....................................................................................................................... 414

[Wi-Fi] Menu.............................................................................................................................. 415

Maintenance............................................................................................................ 418

Cleaning the Printer....................................................................................................................... 418

Cleaning.....................................................................................................................................418

Cleaning the Print Head and Platen Roller.............................................................................. 419

Cleaning Intervals.................................................................................................................419

Cleaning Using the Cleaning Kit..........................................................................................419

Cleaning Using the Cleaning Kit (with Optional Linerless Kit)............................................. 422

Cleaning Using the Cleaning Sheet.....................................................................................425

Replacing Consumable Parts.........................................................................................................427

Replacing the Print Head.......................................................................................................... 427

Replacing the Platen Roller...................................................................................................... 429

Replacing the Optional Linerless Platen Roller........................................................................ 432

Operating the Notification Screen of SOS (SATO Online Services) (SOS users only).................. 436

Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS

users only).................................................................................................................................436

Operating the Date and Time Settings Notification Screen of SOS (SATO Online Services) (SOS

users only).................................................................................................................................438

SOS (SATO Online Services) Application (SOS users only)......................................................... 442

When You Are in Trouble...................................................................................... 443

6

When an Error Message Appears................................................................................................. 443

Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is

Enabled (SOS users only)............................................................................................................. 483

Contact Information for When You Are in Trouble.........................................................................484

Product Specifications...........................................................................................485

Printer Specifications......................................................................................................................485

Hardware................................................................................................................................... 485

Interface..................................................................................................................................... 489

Supported Interfaces............................................................................................................489

USB Interface....................................................................................................................... 489

NFC Interface....................................................................................................................... 490

LAN Interface....................................................................................................................... 490

Bluetooth Interface............................................................................................................... 491

Wireless LAN Interface........................................................................................................ 491

Built-in Functions.......................................................................................................................494

Printer Languages..................................................................................................................... 496

Standards........................................................................................................................................497

Usable Media..................................................................................................................................498

Usable Fonts and Barcodes...........................................................................................................501

Fonts.......................................................................................................................................... 501

Barcodes....................................................................................................................................561

Support and Warranty............................................................................................563

SOS (SATO Online Services) (SOS users only)........................................................................... 563

Maintenance Support..................................................................................................................... 564

Warranty Period for Consumables.................................................................................................565

7

Before You Start

About This Manual

Thank you for purchasing this SATO FX3-LX printer (hereafter referred to as "the printer").

This manual supplies basic information on how to operate the FX3-LX. Read the manual carefully to
understand each function of FX3-LX before operation.

Symbols

This operator manual uses following symbols:

Item Description

The Warning symbol indicates that you can cause death or serious injury
if you do not follow the instructions or procedures.

Warning

About This Manual

Caution

Note

Reference

The Caution symbol indicates that you can cause injury or property
damage if you do not follow the instructions or procedures.

The Note symbol indicates useful and supplemental information that you
should know.

The Reference symbol indicates the link of relevant information.

• Reproduction in any manner of all or part of this document is prohibited.

• The contents of this document may be changed without prior notice.

• Great care has been taken in the preparation of this document, but if any problems,
mistakes, or omission are found, please contact your SATO reseller or technical
support center.

8

Features of the Product

FX3-LX is an All-in-One printing solution which offers intuitive printing applications and can be
customized to meet the customer's requirements. This printer optimizes business processes in a wide
range of markets like food, retail, healthcare, event ticketing and manufacturing. The main features are
as follows:

• 7 inch full color resistive touch screen

• Adapted to the user environment:

◦ Small foot print and an optional space saving wall mount kit

◦ Optimal portability with the optional battery mount kit and cradle kit.

◦ Splash proof (IPx2) for operation in the proximity of water

◦ IK06 compliancy (protection against mechanical impact)

◦ Anti-bacterial coating for usage in a kitchen and hospital environment.

• 3 inch print width, 305 dpi for high quality printing

• Supports 31 display languages and 47 printable languages

• Onboard guidance videos and user uploadable training and promo videos

• Supports both PC less printing and printing from a host (PC, tablet, smart phone)

• Supports various communication interfaces

• Certified by Wi-Fi alliance

• MFi certified (optional Bluetooth only)

Made for:
iPhone 7, iPhone SE, iPhone 6s, iPhone 5s, iPhone 4s, iPad Air 2, iPod touch (6th generation).
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory
has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been
certified by the developer to meet Apple performance standards. Apple is not responsible for the
operation of this device or its compliance with safety and regulatory standards. Please note that
the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.

•

Conforms to international ENERGY STAR® program

FX3-LX complies with the requirements of the ENERGY STAR. As an ENERGY STAR Partner,
SATO Corporation has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.

9

Safety Precautions

This topic describes how to use the product safely.

Be sure to read the following information carefully before using the product.

Pictographic Symbols

This operator manual and the product labels use a variety of pictographic symbols. These symbols
emphasize the safe and correct use of the product and to prevent injury to others and property
damage. The explanation of the symbols is as follows. Be sure to understand these symbols well
before you read the main text.

Ignoring the instructions marked by this symbol and
erroneously operating the product could result in death or
serious injury.

Ignoring the instructions marked by this symbol and
erroneously operating the product could result in injury or
property damage.

Safety Precautions

Example Pictographs

The pictograph means "Caution is required". A specific warning symbol is

contained inside this pictograph (The symbol at left is for electric shock).

The pictograph means "Should not be done". What is specifically prohibited

is contained in or near the pictograph (The symbol at left means "Disassembly
prohibited").

The pictograph means "Must be done". What is specifically to be done is

contained in the pictograph (The symbol at left means "Unplug the power cord
from the outlet").

10

Do not set on an
unstable area

Do not place
containers full of water
or other liquid on the
product

• Do not set on an unstable area, such as a wobbly table or slanted
area or an area subject to strong vibration. If the product falls off or
topples over, it could injure someone.

• Do not place flower vases, cups, or other containers holding liquids,
such as water or chemicals, or small metal objects near the product.
If they are spilled and get inside the product, immediately turn off the
power switch, unplug the power cord from the outlet, and contact
your SATO reseller or technical support center. Using the product in
this condition could cause a fire or electric shock.

• Do not insert or drop in metal or burnable objects inside the product’s
openings (cable outlets, etc.). If foreign objects do get inside the
product, immediately turn off the power switch, unplug the power
cord from the outlet, and contact your SATO reseller or technical
support center. Using the product in this condition could cause a fire
or electric shock.

Do not put objects
inside the product

Do not use other than
the specified voltage

• Do not use other than the specified voltage. Doing so could result in
fire or electric shock.

11

Handling the power
cord

Safety Precautions

• Do not damage, break, or modify the power cord. Also, do not place
heavy objects on the power cord, heat it, or pull it because doing so
could damage the power cord and cause a fire or electric shock.

• If the power cord becomes damaged (core is exposed, wires broken,
etc.), contact your SATO reseller or technical support center. Using
the power cord in this condition could cause a fire or electric shock.

• Do not modify, excessively bend, twist, or pull the power cord. Using
the power cord in such a condition could cause a fire or electric
shock.

• The power cord set that comes with the product is designed
especially for this product. Do not use it with any other electrical
devices.

• If the product is dropped or broken, immediately turn off the power
switch, unplug the power cord from the outlet, and contact your
SATO reseller or technical support center. Using the product in this
condition could cause a fire or electric shock.

When the product
has been dropped or
broken

Do not use the product
when something is
abnormal about it

Do not disassemble
the product

• Continuing to use the product in the event something is abnormal
about it, such as smoke or unusual smells coming from it, could
result in fire or electric shock. Immediately turn off the power switch,
unplug the power cord from the outlet, and contact your SATO
reseller or technical support center for repairs. It is dangerous for the
customer to try to repair it, so absolutely do not attempt repairs on
your own.

• Do not disassemble or modify the product. Doing so could result in
fire or electric shock. Ask your SATO reseller or technical support
center to conduct internal inspections, adjustments, and repairs.

• Never try to take apart the AC adapter or modify it in any way such
as with a solder iron.

Do not operate with
wet hands

• Do not replace the battery pack or unplug the AC adapter or battery
charger with wet hands. Doing so increases the risk of electric shock.

12

Using the head
cleaning fluid

Laser beam

• Use of flame or heat around the head cleaning fluid is prohibited.
Absolutely do not heat it or subject it to flames.

• Keep the fluid out of reach of children to prevent them from
accidentally drinking it. If a child accidentally drinks the fluid,
immediately consult with a physician.

• Do not look into the laser radiation window, and do not direct the
laser beam at someone. If the laser beam hits eyes, it may cause
visual disturbance.

• The print head is hot after printing. Be careful not to get burned when
replacing media or cleaning immediately after printing.

• Touching the edge of the print head with bare hands could result in
injury. Be careful not to become injured when replacing media or
cleaning.

Print head

Regarding the cutter

Handling the AC
Adapter

• Do not touch the cutter with your hands or do not put something into
the cutter. Doing so could result in an injury.

• Do not damage, break, or change the AC adapter. If you place a
heavy object on the AC adapter or heat, bend too much, twist, or pull
the AC adapter, the AC adapter may be damaged, which may cause
fire or electric shock.

• If the AC adapter is damaged (the wires exposed or broken), contact
your SATO reseller or technical support center. If you operate the
product in this condition, it may cause fire or electric shock.

• Never try to take apart the battery pack or modify it in any way such
as with a solder iron.

• When charging the battery pack, make sure to use the product or the
specified battery charger.

• Do not allow the battery to get wet with water or any liquid.

• Do not throw or drop the battery, subjecting it to strong impacts or
shocks. Also, never use a damaged or deformed battery. Doing so
may lead to abnormal overheating or fire.

Battery Pack

• Do not rub your eyes if the battery liquid leaks and comes into
contact with your eyes. Rinse well with clean water such as tap
water, and seek medical attention immediately.

• If charging is not completed after the specified time elapses, stop
charging immediately.

13

AC Adapter/Battery
Charger

Safety Precautions

• If you notice any unusual odor, deformation, fluid leakage or other
unusual conditions during use, charging or storage, stop using the
battery to avoid risk of fire, personal injury and electric shock.

• If you notice any leakage or unusual odor, keep the battery away
from fire immediately.

• Never expose the battery to direct flame, throw it into fire, or take any
actions that may lead to shorting.

• Do not act anything may cause short-circuiting of terminals of battery.

• Do not wet or immerse the AC adapter in water. Doing so could result
in a failure or electric shock.

• Use only the specified AC adapter/battery charger. Using a different
one may create the danger of fire or electric shock.

• Never use the battery charger with any other battery pack except for
the specified one. Doing so can rupture the battery, cause leakage,
fire or electric shock.

Do not use in
hazardous locations

Do not place in areas
with high humidity

• The product is not explosion proof certified.

• Do not use in a potentially explosive environment or atmosphere.

• Do not place the product in areas with high humidity or where
condensation forms. If condensation forms, immediately turn off
the power switch and do not use the product until it dries. Using the
product while condensation is on it could result in electric shock.

• When moving the product, always unplug the power cord from the
outlet and check to make sure all external wires are disconnected
before moving it. Moving the product with the wires still connected
could damage the cords or connecting wires and result in a fire or
electric shock.

Carrying the product

• Do not carry the product with media loaded in it. The media could fall
out and cause an injury.

• When setting the product on the floor or a stand, be sure not to get
your fingers or hands pinched under the product feet.

14

Top cover

Loading media

When not using the
product for a long time

During maintenance
and cleaning

• Be careful not to get your fingers pinched when opening or closing
the top cover. Also be careful that the top cover does not slip off and
drop.

• When loading a media roll, be careful not to get your fingers pinched
between the media roll and the supply unit.

• When not using the product for a long time, remove the battery
pack from the product and unplug the AC adapter from the outlet to
maintain safety.

• When maintaining and cleaning the product, remove the battery
pack from the product and unplug the AC adapter from the outlet to
maintain safety.

AC adapter

Handling the AC
adapter when moving

• An AC adapter may become hot. Be careful not to get burned.

• The AC adapter set provided for this product is specific to this
product. Do not use it for other electric equipment.

• When disconnecting the AC adapter from the outlet, be sure to grip
it by the plug. Pulling on the cord may expose or break the wires and
possibly cause fire or electric shock.

• Do not put the AC adapter near a hot device. Leaving the AC adapter
near a hot device could cause the adapter’s housing to melt and
possibly cause fire or electric shock.

• On the occasion of carrying, first disconnect the AC adapter from the
outlet. If the AC adapter is not disconnected, it may be damaged,
which may cause fire or electric shock.

• If the battery pack leaks and gets on your skin or clothes,
immediately rinse well with clean water, such as tap water. It may
cause skin rashes.

Battery pack

• If you notice any rust, unusual odor, overheating, or other unusual
conditions during your first use after purchase, stop using the battery
pack and contact your SATO reseller or technical support center.

15

Replacing the Battery
Pack

Safety Precautions

• Be sure to charge the battery pack before its first use or when it has
not been used for a long time.

• When not using the battery pack, store it in a location with low
humidity to avoid the battery from leaking or rusting.

• Clean the terminals of the battery pack with a dry cloth before use
since dirty terminals may cause an unstable connection, battery
exhaustion or an inability to charge.

• Use only the specified battery pack.

• When replacing the battery pack, make sure to install the pack in
the correct orientation. Incorrectly replacing the battery creates
the danger of injury or damage to surrounding areas, or causes
explosion.

• Replace with a small-size rechargeable battery (Lithium ion battery).
Apply insulation treatment to the old battery pack by sealing the
contact with tape or the like and ask our sales representative or
service center for the measures to be taken to recycle the reusable
materials. Do not place the battery pack together with other batteries
such as dry batteries.

Power cords and
cables

• The life expectancy of the lithium ion battery pack varies depending
on usage. We recommend that you replace the battery after 300
charge cycles or 3 years from the date of first use, whichever comes
first.

• If you notice any dents or cracks on your battery crust caused by
strong impacts or shocks, stop using the battery immediately and
replace it with a new one. Continued use under these conditions may
lead to abnormal overheating or fire.

• Grab power cords and cables by their plug when removing from
electrical outlets or connector ports.

Removing power cords and cables by grabbing the cord/cable may
result in exposure of wires, breakage, fire, or electric shock.

• Do not place power cords and cables near heaters or other sources
of heat. Placing power cords and cables near heaters or other
sources of heat may result in melting of the power cord/cable
sheathing, fire, or electric shock.

• When opening and closing the print head, be careful not to insert
foreign materials, other than media, in the print head. Otherwise, it
may result in injury or damage.

Opening and closing
the print head

16

Safety Precautions for the Battery Pack

Always observe the following safety precautions for battery use.

Mishandling the battery may cause electric shock, battery leakage, overheating, smoke, rupture, or
fire.

Pictographic Symbols

This operator manual and the product labels use a variety of pictographic symbols. These symbols
emphasize the safe and correct use of the product and to prevent injury to others and property
damage. The explanation of the symbols is as follows. Be sure to understand these symbols well
before you read the main text.

Ignoring the instructions marked by this symbol and
erroneously operating the product could result in death
or serious injury.

Ignoring the instructions marked by this symbol and
erroneously operating the product could result in injury or
property damage.

Example Pictographs

The pictograph means "Should not be done".

The pictograph means "Must be done".

17

Safety Precautions for the Battery Pack

• The life expectancy of the lithium ion battery pack ("battery")
varies depending on usage. We recommend that you replace the
battery after 300 charge cycles or 3 years from the date of first use,
whichever comes first.

• If you notice any dents or cracks on your battery crust caused by
strong impacts or shocks, stop using the battery immediately and
replace it with a new one. Continued use under these conditions may
lead to abnormal overheating or fire.

• Do not disassemble or modify the battery.

• Do not place the battery in fire, or apply heat to the battery.

• Do not place the battery near fires, stoves, or other high-temperature
locations (above 60°C) such as inside closed cars in hot weather.

• Do not charge or discharge the battery near flammable materials.

• Do not connect the positive (+) and negative (-) terminal of the
battery with any conductive materials such as metal wires. Do not
carry or store the battery together with necklaces, hairpins, or other
metal objects to prevent accidental short-circuiting of the battery.

• Do not wet or immerse the battery in water, seawater, or other liquids.

• Do not throw or drop the battery, subjecting it to strong impacts or
shocks.

• Do not pierce the battery with sharp objects such as nails, strike the
battery with a hammer, or step on the battery.

• When charging the battery as fitted in the product, use an AC adapter
specified by SATO Corporation.

• When connecting the battery to an AC outlet, a car cigarette lighter
outlet or the like, always use the dedicated charger.

18

• Do not rub your eyes if the battery liquid leaks and comes into
contact with your eyes. Rinse well with clean water such as tap
water, and seek medical attention immediately.

• If charging is not completed after the specified time elapses, remove
the battery from the product or charger and stop charging.

• If you notice any unusual odor, heat, discoloration, deformation,
fluid leakage or any other characteristic apart from what you are
used to while using, charging or storing the battery, then perform the
following immediately.

◦ Unplug the power cord from the AC outlet.

◦ Power off the product.

◦ Remove the battery from the product or charger. Keep the battery

away from fire and avoid using it. Otherwise, there may result in
fire, burn, injury, or electric shock.

• Store the battery in a location out of reach of young children. Ensure
that the battery is not placed in the mouth or swallowed accidentally.

• Charge the battery in the recommended temperature range from 5°C
to 35°C.

• Occasionally clean the terminal by wiping with a dry cotton swab or
the like.

• When storing the battery, avoid storing in the following state.

◦ In a fully charged state (a state immediately following the

completion of charging)

◦ In a state with no remaining capacity (the battery is so exhausted

that it is even impossible to turn on the product)

Doing so may result in a degraded battery performance or reduced
lifetime. An optimal remaining capacity to store the battery is
approximately 40%.

19

Safety Precautions for the Battery Pack

• Even when the battery is expected not to be used for a long time, do
the following about every six months to enable the battery to maintain
its performance: fully charge the battery and use it to drive your
product until its remaining capacity decreases to approximately 40%,
then remove the battery from the product and store it in a cool room
with low humidity.

A tip before use

If you write down the start date on the sticker on the battery, you will know when to replace the battery.

20

Precautions for Installation and Handling

Select a Safe Location

Printer operation can be affected by the printer environment.

Refer to the following instructions for installation and handling of the FX3-LX printer.

• Place the printer on a surface that is flat and level.

If the surface is not flat and level, this may cause bad print quality. This may also cause a
malfunction and decrease the life span of the printer.

• Do not place the printer on a location that produces vibration.

Giving serious vibration or shock to the printer may cause a malfunction and shorten the life span
of the printer.

• Keep the printer out of high temperature and humidity.

Avoid locations subject to extreme or fast changes in temperature or humidity.

• Do not place the printer in a location subject to water or oil.

Although this printer is IPX2 (splash proof II type) certified, it is not completely waterproofed so
water or oil entering inside the printer may cause a fire, electric shock, malfunction, or damage.

• Avoid dust.

Dust build up may result in bad print quality.

• Keep out of direct sunlight.

The printer has a built-in optical sensor. Exposure to direct sunlight will make the sensor less
responsive and may cause the media to be detected incorrectly. Close the top cover when
printing.

• Do not place near cranes or press machines.

Do not supply power from an AC outlet near electrical equipment with high power consumption.
Doing so could cause malfunctions or damage due to electrical noise or voltage reduction.
Machines that use large amounts of electricity, such as cranes and press machines, could cause
electrical noise or voltage reduction. Do not place the printer near these machines as it could
cause the printer to malfunction or become damaged.

• Do not install the printer in a location that blocks the sides.

When installing the printer, keep space of 15 cm (5.91”) or more between the sides of the printer
and the wall. Failure to do so could damage or shorten the printer’s life due to heat.

• Do not place the printer sideways or upside down.

Due to the installation of the power unit, battery pack, etc., placing the printer sideways or upside
down while the media is loaded may cause the media to come off the media roll holder and
cause a paper jam. Also, the media may become torn or scratched, or it may affect the print
quality.

• Do not use in hazardous locations.

Do not use in a potentially explosive environment or atmosphere. Doing so could cause a fire or
explosion.

21

Power Supply

Printer operation can be affected by the printer environment.

Refer to the following instructions for installation and handling of the FX3-LX printer.

• The printer requires an AC power supply or a battery.

Connect the printer to an AC power supply or install the battery included with the optional battery
mount kit .

• Supply a stable source of electricity to the printer.

When using the printer, do not share its power outlet with other electrical devices. This could
cause power fluctuations and performance issues with your printer.

Power Supply

22

Printing

The print result varies depending on the use environment (temperature and humidity), the supply
condition (media), and the printer settings (the print speed, the print darkness, etc.).

Please sufficiently test the printer in your use environment, and use it with the optimal combination.

If anything is unclear, or if you have any questions, contact your SATO sales representative or reseller.

23

Regulatory Approval

Regulatory Approval

FCC Warning

You are cautioned that changes or modifications not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded cable must be used in order to comply with the emission limits.

FCC Statement for Optional Wireless LAN

This device complies with RF radiation exposure limits set forth for an uncontrolled environment.

The antenna used for this transmitter must be installed to provide a separation distance of at least 20
cm from all people and must not be collocated or operating in conjunction with any other antenna or
transmitter.

Bluetooth/Wireless Communication

Compliance Statement

This product has been certified for compliance with the relevant radio interference regulations of your
country or region. To make sure continued compliance, do not:

• Disassemble or modify this product.

• Remove the certificate label (serial number seal) affixed to this product.

Use of this product near microwave and/or other wireless LAN equipment, or where static electricity
or radio interference is present, may shorten the communication distance, or even disable
communication.

Industry Canada (IC) Statement for Bluetooth

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions:

• This device may not cause interference.

• This device must accept any interference, including interference that may cause undesired
operation of the device.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment
and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be

24

installed and operated keeping the radiator at least 20 cm or more away from person’s body
(excluding extremities: hands, wrists, feet and ankles).

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :

• L’appareil ne doit pas produire de brouillage.

• L’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d'en compromettre le fonctionnement.

Cet équipement est conforme aux limites d’exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d’exposition aux fréquences radioélectriques (RF)
CNR-102 de l’IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou
plus entre le dispositif rayonnant et le corps (à l’exception des extrémités : mains, poignets, pieds et
chevilles).

25

Regulatory Approval

Disposal of Old Electrical & Electronic Equipment (Applicable in the European Union and other
European countries with separate collection systems)

A product marked with this symbol on itself or on its packaging shall not be
treated as household waste. Instead it shall be handed over to an appropriate
collection point for the recycling of electrical and electronic equipment in
accordance with local regulations. Inappropriate waste handling of this product
may cause detrimental consequences for the environment and damage
to human health. The recycling of materials will help to conserve natural
resources and contribute to your community. For more detailed information
on recycling of this product, contact your local municipal organization, your
household waste disposal service or the dealer where you purchased the
product.

26

Environmentally Hazardous Materials

RoHS Directive

This printer restricts the use of the six hazardous materials listed below, as specified by RoHS
directive.

Hexavalent chromium Max. 0.1%

Lead and lead compounds Max. 0.1%

Mercury and mercury compounds Max. 0.1%

Cadmium and cadmium compounds Max. 0.01%

Polybrominated biphenyls (PBB) Max. 0.1%

Polybrominated diphenyl ethers (PBDE) Max. 0.1%

Compliance Status of REACH Regulation

(1) Status of registered chemical substances

No chemical substances are intentionally emitted, nor are there any chemical substances that are
registered with the European Chemicals Agency.

(2) Information about the Substances of Very High Concern (SVHC) contained in the printer

Currently, there has been no information communicated regarding SVHC that exceed 0.1% of the
printer's weight. In the future, if SVHC that exceed 0.1% of the printer's weight are found, we will
immediately communicate that information.

27

Copyrights/Limitation of Liability/Trademarks

Copyrights

Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.

© 2018 SATO Corporation. All rights reserved.

Copyrights

28

Limitation of Liability

• SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make no
representations or warranties of any kind regarding this material, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose. SATO Corporation shall
not be held responsible for errors contained herein or any omissions from this material or for any
damages, whether direct, indirect, incidental or consequential, in connection with the furnishing,
distribution, performance or use of this material.

• Specifications and contents in this document are subject to change without notice.

• Be sure to perform a virus check for the USB memory before connecting it to the printer. SATO
Corporation shall not be held responsible for any printer malfunctions caused by a virus spread
via USB memory.

• This printer (excluding options and bundled accessories) conforms to the waterproof performance
of IPX2 (splash-proof II type).

However, it does not exhibit waterproof performance in the following conditions:

◦ Flow rate or running water angle exceeding IPX2

◦ Opening or closing the top cover while the exterior of the printer is wet

◦ While the top cover is open

◦ While the dispenser cover is open

◦ While the interface covers are open

◦ While the AC adapter is disconnected and the DC cover is open

◦ When covers are damaged or deformed

◦ While using the wall mount kit

◦ While using the fan-fold media

◦ When wet media is used

◦ When the printer is in water deeper than 10 mm (0.39”)

• Various types of data registered in the printer and applications may be damaged. We recommend
saving data separately in advance.

29

Trademarks

• SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the
U.S. and other countries.

• NiceLabel is a trademark or registered trademark of Euro Plus d.o.o. in the U.S.A and other
countries.

• QR Code is a registered trademark of DENSO WAVE INCORPORATED.

•

Wi-Fi® is a registered trademark of Wi-Fi Alliance.

•

Wi-Fi DirectTM, Wi-Fi Protected SetupTM, WPATM and WPA2TM are trademarks of Wi-Fi Alliance.

• Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.

• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

•

ENERGY STAR® and ENERGY STAR mark are registered U.S. marks.

• Android, YouTube, the YouTube logo, and Google Chrome are trademarks or registered
trademarks of Google LLC.

Trademarks

• AirPlay, iPad, iPhone, iPod, iPod classic, iPod nano, iPod touch, Retina, and Safari are
trademarks of Apple Inc., registered in the U.S. and other countries.

• iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.

• The trademark "iPhone" is used with a license from Aiphone K.K.

• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used
under license.

• All other trademarks are the property of their respective owners.

30

Basic Information

Bundled Accessories

After unpacking the printer, make sure that you have all the bundled accessories. If there are any
missing items, contact the SATO reseller where you purchased the printer.

• User documents (Quick Guide, Safety Instructions, Global Warranty Program leaflet, and Biocidal
Products Regulation Information)

• Power cord

The shape of power plug varies depending on the region in which it was purchased.

• AC adapter

• Keep the packaging box and cushioning material after installing the printer. You can
pack the printer with this packaging box for shipment when requesting for repairs.

31

Optional Devices

The optional devices for the printer are as follows.

Optional Devices Description

Battery Power can be supplied from the battery.

Battery mount kit Power can be supplied from a charged battery without

Optional Devices

Set to the battery mount kit for use.

connecting an AC adapter.

Install the battery for use.

1ch battery charger Can charge the battery.

Cutter kit Can automatically cut the media in the designated number

of pages.

Partial cutter kit Can cut and leave a part of the media.

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Optional Devices Description

Linerless kit The environmentally friendly linerless labels can be used.

Cradle kit The AC adapter supplied with the printer can be stored.

You can set the printer on it, on which the battery mount kit
is mounted, for easy charging.

Wall mount kit The printer can be installed on the wall for use.

Wireless LAN/Bluetooth kit Wireless LAN and Bluetooth interfaces can be used.

• For more details about the optional devices, contact your SATO sales representative.

33

Parts Identification

Front View

Parts Identification

(1) LCD/Touch panel

(2) LED indicator

(3) / (Standby/Home) button

To power on the printer, press the / (Standby/Home) button until the LED lights blue.

Press the / (Standby/Home) button when the printer is powered on to switch to the Home

screen. (The Home screen does not appear when print jobs remain in the printer.)

To power off the printer, press the / (Standby/Home) button for more than two seconds

and follow the on-screen instructions.

(4) NFC built-in antenna

(5) Cover open button

(6) Media discharge outlet

(7) Liner discharge outlet

(8) Top cover

(9) Operator panel

(10) Handle

34

Rear View

(1) Media loading port (for fan-fold media)

(2) DC input connector

Before connecting, make sure that the AC voltage of your region is in the range of AC 100 to 240
V, 50 to 60 Hz.

(3) USB connector (Type A)

Enable the storage of printer settings information with USB memory.

Also, other devices like a barcode scanner or keyboard can be connected.

• Be sure to perform a virus check on the USB memory before connecting it to the
printer. SATO Corporation shall not be held responsible for any printer malfunctions
caused by a virus spread via USB memory.

(4) USB connector (Type B)

To connect the printer to the computer using the USB interface.

(5) LAN connector (USB+LAN model only)

To connect the printer to the network using the LAN interface.

35

Internal View

Parts Identification

(1) Print head (Consumables)

Creates an image on the media. Clean the print head regularly.

(2) USB connector (Type A)

Enable the storage of printer settings information with USB memory.

• Be sure to perform a virus check on the USB memory before connecting it to the
printer. SATO Corporation shall not be held responsible for any printer malfunctions
caused by a virus spread via USB memory.

• The size of the USB memory that can be connected inside the printer is as follows.

◦ Length: under 37 mm (1.46") (excludes the metal part of the connector)

◦ Width: under 20 mm (0.79")

◦ Thickness: under 8 mm (0.31")

(3) Platen roller (Consumables)

(4) Media guide

(5) Flap

36

Using the Operator Panel

Display and Operation of the Operator Panel

LED Indicator

The LED indicator lights up or flashes to show the current status of the printer. The printer statuses
which the LED indicator shows are as follows:

LED Indicator Color Description

Blue Online mode

(Light off) Power off or Offline mode

Red Printer error (for example, when the media

runs out), processing power off

Blue Startup

Flashes at intervals of a second.

Blue Sleep mode (energy saving mode)

Flashes at intervals of two
seconds.

• If the printer enters sleep mode during a printer error status (LED lights red), the LED
indicator will flash blue at intervals of two seconds.

• By default, if the optional battery is installed, the printer goes into sleep mode after 1
minute of inactivity. Use the [Energy Saving] menu to change the period before the
printer enters sleep mode.

Operating the Touch Panel

This topic explains the basic operations of the touch panel.

37

Operations in the Home Screen

Tap

Lightly touch the screen, and then release your finger.

Swipe/Slide

With your finger lightly touching the screen, move it across the screen to the desired direction.

Operations in the Home Screen

You can enter the Settings mode or start installed custom applications from the Home screen.

The Home screen appears after you power on the printer. While the printer is powered on, you can

switch to the Home screen by pressing the / (Standby/Home) button.

38

The Home screen does not appear when print jobs remain in the printer.

(1) Enters the Settings mode. Various settings of the printer can be operated here.

(2) Starts applications. Installed custom applications for AEP mode are added here.

Operations in Online/Offline Mode

Online Mode

In Online mode, you can execute the print job.

39

Operations in Online/Offline Mode

You can switch to Online mode from the Home screen by pressing the / (Standby/Home)

button.

(1) Change to Offline mode.

• When [Start Online] in the [Printing] menu is enabled and [AEP] in the [Standalone]
menu is disabled, the Online screen appears after you power on the printer.

Offline Mode

In Offline mode, the print job will stop.

You can adjust the print settings, cancel the print job or feed the media.

40

After you complete or cancel the print job, you can show the Settings mode.

(1) Change to Online mode.

(2) Cancel the print job.

(3) Shows the Adjustments mode when the print job is paused.

Shows the Settings mode when there are no print jobs.

(4) Feed the media.

Operations in the Swipe Down Menu

In the swipe down menu, you can adjust the volume and the brightness of the LCD, or feed the media.

41

Operations in the Swipe Down Menu

To open the swipe down menu, swipe down the status bar at the top of the screen.

(1) Slide the bar to adjust the brightness of the LCD.

You can do the settings equivalent to [System] > [LCD Brightness] in the Settings mode.

(2) Slide the bar to adjust the volume.

You can do the settings equivalent to [System] > [Sound] > [Volume] in the Settings mode.

(3) Feed the media.

(4) Close the swipe down menu.

42

Status Icon

The icons on the status bar of the display show the printer status.

(1) Status bar

Communication Interface Status

Icon Description

Bluetooth is enabled but not connected.

Bluetooth is enabled and connected.

Bluetooth startup failed.

43

Icon Description

Network link is enabled but not connected.

Network link is enabled and connected.

NFC is disabled.

NFC is enabled and connected.

Status Icon

Not connected to the NTP time server.

Wi-Fi is enabled, but not connected.

Wi-Fi is authenticated, but not connected.

Wi-Fi startup failed.

Wi-Fi is connected.

Signal Level: 1

44

Icon Description

Wi-Fi is connected.

Signal Level: 2

Wi-Fi is connected.

Signal Level: 3

Wi-Fi is connected.

Signal Level: 4

Wi-Fi Direct is connected or the printer is set to act as an access point.

Printer is connected to USB host.

Standard code is disabled.

The On-Demand mode of the SOS (SATO Online Services) is enabled.

The Real Time mode of the SOS is enabled. The printer is connected to the SOS
cloud.

The Real Time mode of the SOS is enabled, but not connected to the SOS cloud.

If LAN or Wi-Fi icon is grayed out, the printer is not connected to the network.

If LAN or Wi-Fi icon is active, the Internet connection of the SOS cloud has a
trouble.

45

Icon Description

USB Memory Status

Icon Description

Status Icon

The periodic notification in the On-Demand mode of SOS as set previously has
arrived. Scan the QR code and send the information to the SOS cloud.

IP address could not be acquired. Or a communication error has occurred.

Print Job Status

Icon Description

USB memory is connected.

Writing data from the USB memory stick.

Waiting for media removal. Remove the media.

Command error detected. Check the print data.

Receive buffer is nearly full. Wait until the printer starts printing the previously sent
data, and then send the next data.

46

Icon Description

Maintenance Status

Icon Description

Defective print head is detected. Replace the print head.

Incompatible print head is detected. Replace the print head.

Clean the print head or platen roller.

Replace the print head.

Replace the platen roller.

Replace the cutter kit.

Battery Status (When Eco Charge Function is Disabled)

Icon Description

Shows the remaining battery level in an icon and percent.

47

Icon Description

Shows that the battery is charging.

Shows that the battery is not in a chargeable temperature range and cannot be
charged.

Shows that it is time to replace the battery.

Status Icon

Battery Status (When Eco Charge Function is Enabled)

Icon Description

Shows the remaining battery level in percent.

Shows that the battery is eco-charging.

Shows that the battery is not in a chargeable temperature range and cannot be
charged.

Shows that it is time to replace the battery.

48

Icon Description

Operations When Errors Occur

When a printer error occurs, the icon and message (the error and coping way) will be shown on the
screen. When an error occurs, you can perform the following operations:

• Change to Offline mode.

• Cancel the error.

• Feed the media.

• Change to Settings mode.

• Play the guidance video.

• Scan the QR code for the SOS (SATO Online Services) or contact your SATO technical support
center via their phone number.

• The available operations vary, depending on the situation.

(1) Error number

(2) Error Icon

(3) The QR code and phone number appears when the SOS is enabled.

49

(4) Perform possible operations for each error.

(5) The icon appears when the Settings mode or guidance video is available.

Error Icon

Icon Description

Operations When Errors Occur

Paper end is detected.

Print data is larger than the media size.

Sensor error is detected.

Top cover is open.

Print head error is detected.

• Communication error is detected.

• BCC error is detected.

• CRC error is detected.

Cutter error is detected.

• USB memory is not accessible.

• There is no free space in the USB memory.

50

Icon Description

Calendar error is detected.

• Wireless LAN setting error is detected.

• Authentication with the server failed.

• Authentication with the server timed out.

• Printer error is detected.

• The power cord was pulled out while printing.

• A nonstandard AC power supply was used.

The temperature of the printer has exceeded the tolerance range.

Paper jam is detected.

NFC error is detected.

NFC command error is detected.

A program error is detected in the memory.

The battery is running low.

51

Icon Description

• The battery has deteriorated.

• A defect is detected with the battery.

The battery is exhausted.

Guidance Videos

The printer contains the guidance videos for visual reference of printer operations.

List of the Guidance Videos

Guidance Videos

The printer contains the following guidance videos for visual reference of printer operations.

The onboard guidance videos are as follows:

Show video fromNo. Guidance Videos

Error screen Startup Guide [Information]

Menu

1 Media roll loading

- Possible Possible
(Continuous mode/Tear-Off
mode)

2 Media roll loading (Dispenser

- Possible Possible
mode)

3 Media roll loading (Cutter

- Possible Possible
mode/Partial cutter mode)

4 Media roll loading (Linerless

- Possible Possible
tear-off mode)

5 Media roll loading (Linerless

- Possible Possible
cutter mode)

6 Fan-fold media loading - Possible Possible

7 Wireless LAN/Bluetooth kit

- - Possible
installation

8 Battery mount kit installation - - Possible

9 Cradle kit installation

- - Possible
(standard model)

52

Show video fromNo. Guidance Videos

Error screen Startup Guide [Information]

Menu

10 Cradle kit installation (with the

battery mount kit connected)

11 Print head replacement Possible - Possible

12 Platen roller replacement - - Possible

13 Battery replacement Possible - Possible

14 Cleaning - - Possible

15 Media roll replacement

(Continuous mode/Tear-Off
mode)

Playing the Guidance Video from the Error Screen

Play the guidance video from the error screen and resolve the error by following the procedure of the
video.

1.

On the error screen, tap to play the guidance video.

- - Possible

Possible - -

2. Follow the procedures to resolve the error according to the guidance video.

53

Getting Access to the Guidance Video in Online Mode

When in the Online mode, play the guidance video according to the following procedure.

1. Tap [PAUSE] in Online mode.

Guidance Videos

The printer enters Offline mode.

54

2.

Tap .

The printer enters Settings mode.

3. Input the password if it is enabled.

4. Tap [Information].

55

5. Tap [Help].

The guidance video list appears.

6. Tap the video for playback.

Guidance Videos

The guidance video starts.

Operating the Guidance Video

Indication buttons appear when the video is tapped.

56

(1) Pause or playback the video.

(2) Tap to perform continuous playback.

When this function is active, the icon changes to blue.

(3) Slide or tap the bar to rewind or fast forward the video. Tap the left end of the bar to playback the

video from the start.

(4) Close the video.

The video also can be closed by pressing the / (Standby/Home) button.

(5) Tap to switch between full-screen display and normal display.

Adjusting the Print Settings During Printing

Follow the procedure below to adjust the print position, print darkness and print speed during printing.

57

Adjusting the Print Settings During Printing

1. Tap [PAUSE] to pause the print job and change the printer to Offline mode.

2.

Tap .

The Adjustments mode appears.

58

3. Select an item and adjust the setting.

4.

Tap or press the / (Standby/Home) button to return to Offline mode.

5.

Tap [PRINT] or press the / (Standby/Home) button to change to Online
mode.

The print job resumes with the adjusted settings.

• When [Printing] > [Advanced] > [Prioritize] menu has been set to [Commands] and the
print settings have been specified by command, the changes made in the Adjustments
mode will be applied only to the data already analyzed at that time. The settings
specified by command will be applied to the rest of the data.

Canceling the Print Job

Cancel the print job according to the following procedure. When the print job is canceled, the data
stored in the receive buffer of the printer is also deleted.

59

1. Tap [PAUSE] to change the printer to Offline mode.

Canceling the Print Job

2. Tap [CANCEL].

A message appears, confirming that you want to cancel the print job.

60

3.

Tap .

The print job is canceled.

61

Settings Mode Menus

Settings Mode

In the Settings mode, various setting of the printer can be operated. The topics here explain how to
operate the Settings mode.

Settings Mode Menus

There are the following menus in the Settings mode and each menu contains many layers of
submenus.

Menu Description

Printing Menu Access the settings related to printing.

Interface Menu Access the settings related to the interfaces.

Applications Menu Access the settings related to the printer's command.

Standalone Menu Access the standalone printer settings.

System Menu Access the settings related to the display language, volume etc.

Tools Menu Access the test print and other settings.

Information Menu Access the printer information and guidance videos.

Battery Menu Access the battery condition information and charging settings.

Appears only when the optional battery mount kit is installed.

Bluetooth Menu Access the settings related to Bluetooth. Appears only when the

optional wireless LAN/Bluetooth kit is installed.

Wi-Fi Menu Access the settings related to Wi-Fi. Appears only when the optional

wireless LAN/Bluetooth kit is installed.

•

The icon appears on the right side of the [Information] menu when the [System]

> [Regional] > [Display Language Icon] menu is enabled. You can easily access the
language selection menu.

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Changing to the Settings Mode

The Settings mode appears when no print jobs remain in the printer.

Change the printer to the Settings mode according to the following procedure:

1. Tap [PAUSE] in Online mode.

The printer enters Offline mode.

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2.

Changing to the Settings Mode

Tap .

3. Input the password if it is enabled.

The printer enters Settings mode.

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•

You can also enter the Settings mode from the Home screen. Press the /

(Standby/Home) button while in Online mode or Offline mode to show the Home
screen.

•

To exit the Settings mode, press the / (Standby/Home) button to show the

Home screen, or tap to return to the previous screen.

Logging In to/Logging Out of the Settings Mode

The Settings mode logs in and logs out by the following procedure, if the password is enabled.

• If the password is enabled, input the password when entering the Settings mode.

When logged in to the Settings mode, appears on the bottom left of the screen.

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•

Tap to log out of the Settings mode.

Logging In to/Logging Out of the Settings Mode

Password is required to enter the Settings mode again.

• When the password function is enabled, after inputting the password and logging in to
the Settings mode, you can enter the mode again, for a certain period of time, without
inputting the password. The initial value is 10 minutes. This time can be set in the
[System] > [Password] > [Password Required After] menu. If you set it to 0, a password
is required every time you enter the Settings mode.

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Settings Mode Operations

Each menu in the Settings mode contains many layers of submenus, as follows:

The operations differ depending on the following type of setting items.

Display image Description

Tap the item to open the hidden submenus. Then,

changes to .

Tap the item again to hide the submenus.

Select/clear the checkbox by tapping it to enable/
disable the function.

Tap the item to show the next layer of the submenus.

Items with a pencil icon are items with changeable
values. Tap the setting item to show the detailed
options.

If the pencil icon is gray, the value cannot be
changed.

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Display image Description

Tap an item from the list to select it.

The selected item is highlighted in the list.

There are three ways to adjust the setting value.

•

Tapping /

• Inputting numbers from the on-screen keyboard

Tap the text box to show the on-screen keyboard

• Sliding the slide bar directly

Tap to confirm the setting.

Tap the text box to input values from the on-screen
keyboard.

Setting Value Input

Tap each text box to input numbers from the on­screen keyboard.

For items with , setting values can be added by

tapping .

Tap to execute items.

Tap to print items such as test prints or

configurations lists.

Tap to delete items.

Items with no pencil icon are read-only items.

Setting Value Input

This topic describes the character and number input on the setting screen.

• You can also input characters and numbers from a USB keyboard by connecting it to
the printer.

• Character Input

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• Numeric Input

• IP Address Input

• Character Input

(1) Tap the text box to show the on-screen keyboard manually.

(2) Tap the on-screen keyboard to input characters. Hold the keys to show special characters.

(3) Change the input mode.

(4) Delete the character to the left of the cursor indicated in the text box.

(5) Confirm what was input.

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• Numeric Input

Setting Value Input

(1) Tap the text box to show the on-screen keyboard manually.

(2) Tap the on-screen keyboard to input numbers. Hold the keys to show special characters.

(3) Change the input mode.

(4) Delete the number to the left of the cursor indicated in the text box.

(5) Confirm what was input.

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• IP Address Input

(1) Tap each text box for input. After three digits are input, the cursor moves to the next text box

automatically.

(2) Tap the on-screen keyboard to input numbers.

(3) Delete the number to the left of the cursor indicated in the text box.

(4) Move the cursor to the left or right.

(5) Confirm what was input.

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Printer Memory and USB Memory

Memory of the Printer

Printer Memory and USB Memory

The memory of the user area of the printer is a maximum of 1GB.

USB memory can be connected to the printer. There is no capacity limit for USB memory.

There are two USB connectors (Type A) at the back of the printer and one inside the printer. USB
memory can be connected to any of these connectors.

What you can do with this printer while it is connected to USB memory is as follows:

• Get the HEX dump data

• Install certificates used for Wi-Fi authentication and for HTTPS

• Create clone data (copy the printer settings information)

• Register user data such as fonts, external characters, or graphics.

• Be sure to perform a virus check on the USB memory before connecting it to the
printer. SATO Corporation shall not be held responsible for any printer malfunctions
caused by a virus spread via USB memory.

• The printer does not support USB memory with security functions such as fingerprint
authentications.

• The printer does not support connection through the USB HUB.

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Connecting the USB Memory Inside the Printer

The USB memory can be connected not only at the back side of the printer but also inside the printer.
When using the printer with the USB memory at all times, it is convenient to connect it inside the
printer.

• The size of the USB memory that can be connected inside the printer is as follows.

◦ Length: under 37 mm (1.46") (excludes the metal part of the connector)

◦ Width: under 20 mm (0.79")

◦ Thickness: under 8 mm (0.31")

1. Press the cover open button (1) to open the top cover (2).

2. Remove media if it is already loaded.

3. Move the media guide (4), which is on the right, inward while pressing the slide
lever (3).

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Connecting the USB Memory Inside the Printer

4. Disconnect the USB connector cover (5).

5. Insert the USB memory into the USB connector (6).

6. Reload the media if you removed it in step 2.

7. Close the top cover.

Push both ends of the top cover, and close it firmly until it clicks.

• When closing the top cover, be careful not to pinch your fingers.

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•

appears on the status bar.

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What You Can Do with This Printer

Getting Started

What You Can Do with This Printer

PC less printing

FX3-LX is a portable All-in-One printing solution which offers intuitive printing applications and can be
customized to meet the customer's requirements. This printer optimizes business processes in a wide
range of markets like food, retail, healthcare, event ticketing and manufacturing.

Printing from a PC, tablet or smart phone

Apart from PC less printing, labels can also be printed directly from a PC, tablet or smart phone. The
FX3-LX has an auto-detection functionality which allows using the same printer for PC less printing
and printing from a host.

Videos

The FX3-LX has 14 preset help videos which instruct the user on how to load media, replace wear
parts, install accessories and clean the printer. The customers can also upload and play their videos
for training and promo purposes.

Equipped with SOS (SATO Online Services), which offer preventive maintenance to prevent
problems.

The printer is monitored, ranging from its operation to maintenance status, via the IoT.

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This provides maintenance support the same as if a customer engineer is right on site.

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Installation

Installation Precautions

Install the printer in a location as follows:

• A location that is horizontal and stable.

• A location that has sufficient space for operating the printer.

• A location with a wall able to secure the mount bracket securely (when using the optional wall
mount kit).

Do not install the printer in a location as follows. Doing so could cause the printer to malfunction.

• A location that is subject to vibration.

Installation Precautions

• A location with high temperature and humidity.

• A dusty location.

• A location exposed to direct sunlight.

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• A location with a lot of electrical noise.

• A location with a large fluctuation in power.

• A location that blocks the sides of the printer.

• A location with an explosive atmosphere (flammable gas or vapor).

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Installation Space

Front View

The dimensions of the front view of the printer are as follows:

Standard model

Side View

When the printer is mounted on the optional battery mount kit and cradle kit

Side View

Make sure that there is sufficient space around the printer so that the top cover can be fully opened
when operating or cleaning the printer, or replacing consumables.

Make sure that there is sufficient space on the rear side of the printer so that no stress is applied to the
power cord or cables connected to the printer.

The dimensions of the side view of the printer are as follows:

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Standard model

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When the printer is mounted on the optional battery mount kit and cradle kit

Bottom View

Bottom View

The bottom surface dimensions of the printer are as follows:

Standard model

• The arrow indicates the front of the printer.

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When the printer is mounted on the optional battery mount kit and cradle kit

• The arrow indicates the front of the printer.

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Installing the Optional Cutter Kit/Partial Cutter Kit

Installing the Options

Installing the Optional Cutter Kit/Partial Cutter Kit

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• Do not touch the terminals with wet hands.

• Touching the edge of the print head with your bare hand could cause injury.

• Be careful not to touch the cutter blade.

1. Make sure that the printer is powered off, and disconnect the power cord from the
AC outlet or remove the optional battery.

2. Press the cover open button (1) to open the top cover (2).

3. While pushing the lock buttons (3) on both sides, tilt the dispenser kit (4) toward
the front to remove it.

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4.

Insert the pins of the cutter kit so that they are aligned with the guides ( ), and
attach the top of the cutter kit so that it fits onto the printer and the buttons on
both sides click ( ).

5. Tilt the knob (5) on the left side toward the right to remove the front cover (6).

6. Close the top cover.

Push both ends of the top cover, and close it firmly until it clicks.

• When closing the top cover, be careful not to pinch your fingers.

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Installing the Optional Linerless Kit

When the [Printing] > [Auto-mode] function in the Settings mode is enabled, the print mode is set
automatically according to the status of the installed option. To select a print mode manually, disable
[Auto-mode] and select the print mode in the [Printing] > [Print Mode] menu.

Installing the Optional Linerless Kit

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• The linerless platen roller and feed roller have protective stickers on them. Install the
rollers after peeling off the stickers.

1. Make sure that the printer is powered off, and disconnect the power cord from the
AC outlet or remove the optional battery.

2. Press the cover open button (1) to open the top cover (2).

3. Push the two tabs (3) toward the back to remove the inner cover (4).

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4. Turn the levers (5) on both sides of the platen roller (6) toward the front and pull it
out.

5. Install the linerless platen roller (7) and turn the levers (8) on both sides toward the
back.

6. Attach the feed roller (9) while tilting the levers on both sides toward the center.

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Installing the Optional Linerless Kit

7.

Make sure the tabs are parallel to the printer's frame on both sides ( ) and the

two rollers rotate in an interlocked manner ( ).

8. Align the tab on the back of the inner cover for linerless kit (10) with the tab slot to
attach the cover and press it in until it clicks.

9. Close the top cover.

Push both ends of the top cover, and close it firmly until it clicks.

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• When closing the top cover, be careful not to pinch your fingers.

Set the print mode according to its usage. To select a print mode manually, disable [Auto-mode] and
select the print mode in [Print Mode] in the [Printing] menu of the Settings mode.

Installing the Optional Wireless LAN/Bluetooth Kit

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• Do not touch the terminals with wet hands.

1. Make sure that the printer is powered off, and disconnect the power cord from the
AC outlet or remove the optional battery.

2. Press the cover open button (1) to open the top cover (2).

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Installing the Optional Wireless LAN/Bluetooth Kit

3. Pull down the hook to open the cover for the place where the wireless LAN/
Bluetooth kit is to be installed.

4. Align the projections of the wireless LAN/Bluetooth kit to the position inside the
cover.

5. Slightly tilt the top cover and insert the wireless LAN/Bluetooth kit.

Make sure that the angle that the top cover is opened (A) is 50° or less.

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6. Open the top cover again and close the cover for the place where the wireless LAN/
Bluetooth kit is to be installed.

• If the cover does not close, open the top cover to an angle of 50° or less, pull out the
wireless LAN/Bluetooth kit, and redo the procedures from step 4.

7. Close the top cover.

Push both ends of the top cover, and close it firmly until it clicks.

• When closing the top cover, be careful not to pinch your fingers.

•

If the Wi-Fi icon ( ) and the Bluetooth icon ( ) icon do not appear in the Settings

menu, try again.

• After installation, check that the printer is functioning properly and put the sticker that
came with the wireless LAN/Bluetooth kit on the back of it.

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Installing the Optional Wall Mount Kit

Preparation for Installing the Optional Wall Mount Kit

• We are not liable for the printer falling due to the installation not being strong enough.
Confirming the condition of the wall and installing the printer is your responsibility.

• Handle the printer with care.

Required tools and screws

• Phillips screwdriver

• Screws for securing the mount bracket on the wall (x4)

Notes on the selection of screws to prepare

• Select four screws of which shear strength and pull-out strength are sufficient for a load of 22 kgf
(216 N) or more. (Major diameter 3.5 mm (0.14") or larger)

• Select screws suitable for the wall to securely mount the printer on it.

Installing the Optional Wall Mount Kit

Notes on the location of installation

• Choose a flat location not subject to water leaks or shock, and secure the mount bracket on it.

• Keep 150 mm (5.91") or more space around the printer.

• The battery mount kit and cradle kit cannot be used when the printer is mounted on the wall
mount kit.

Installing the Wall Mount Kit

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• Carefully handle the wall mount kit so that you may be not injured by its sharp edges.

• When mounting the printer on the wall mount kit, be cautious so that your fingers are
not caught in between.

• When mounting the printer on the mount kit, hold the printer with both hands.
Otherwise, you may be injured by the printer fallen.

1. Attach the joint plate to the printer.

a. Turn over the printer on a clean level surface.

b. Insert the hooks (2) on the joint plate (1) into the hook slots (3) on the printer.

c. Slide the joint plate in the direction of the arrow shown in the illustration.

d. Secure the joint plate with the supplied screws (4).

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2. Attach the mount bracket to the wall.

a. Secure the four bracket mounting holes (6) of the mount bracket (5) to the wall by using the

screws you prepared.

b. Make sure that the mount bracket is completely fixed and fastened to the wall.

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Installing the Optional Wall Mount Kit

• Dimensions of the bracket mounting holes are as follows:

3. Attach the AC adapter to the mount bracket.

a. Wind the AC adapter cable in a circle with a diameter of about 50 mm (1.97").

b. Adjust the remaining length of the AC adapter cable to about 150 mm (5.91").

c. Bind the cable at two points (7) with cable straps.

d. Place the AC adapter (9) on the adapter holder (8).

e. Insert the AC cable (11) from the opening (10) and connect the AC cable to the AC adapter.

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• Use the wire saddle for the AC adapter cable as necessary.

4. Load the media in the printer.

5. Install the printer to the mount bracket.

a. Put protrusions A on both sides of the joint plate into the guides (12) on the mount bracket.

b. Put protrusions B on both sides of the joint plate into the angle adjustment points (13) on the

mount bracket.

c. Insert the AC adapter cable (14) into the DC input connector (15) of the printer.

6. Adjust the angle of the printer.

a. Set protrusions B on both sides of the joint plate into the angle adjustment points (13) on the

mount bracket.

b. Power on the printer.

c. Move protrusions B and adjust the angle to the position for the easiest view.

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Installing the Optional Wall Mount Kit

Unmounting the Printer from the Mount Bracket

When opening the top cover to replace media, etc., unmount the printer from the mount bracket.

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• When unmounting the printer from the mount kit, hold the printer with both hands.
Otherwise, you may be injured by the printer fallen.

• Carefully handle the wall mount kit so that you may be not injured by its sharp edges.

1. Power off the printer.

• The print data will be cleared if the printer is powered off. Please reissue the print data
again.

2. Remove the AC adapter cable from the printer.

3. Unmount the printer from the mount bracket.

a.

Lift up the printer, and remove protrusions B from the groove of the angle adjustment part ( ).

b. By using protrusions A as a pivot, pull protrusions B forward and unmount them from the mount

bracket ( ).

c.

Lift up the printer, and unmount protrusions A from the mount bracket ( ).

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Powering On/Off the Printer

Connecting to Power

Connecting the AC Adapter and the Power Cord

• Do not connect or disconnect the power cord while your hands are wet. Doing so could
cause an electric shock.

• Make sure that the AC voltage of your region is in the range of AC 100 - 240 V, 50 ­60 Hz. If your local voltage is not in the stated range, contact your SATO reseller or
technical support center.

• The attached power cord and AC adapter are designed exclusively for this printer. Do
not use them with other devices.

Connecting the AC Adapter and the Power Cord

1. Connect the AC adapter and the power cord.

a.

Connect the AC adapter (1) and the power cord (2) ( ).

b.

Insert the AC adapter plug (3) into the DC input connector at the rear of the printer ( ).

c.

Insert the power plug into an AC outlet ( ).

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• The shape of the power plug varies depending on the region in which it was
purchased.

• This printer is also designed for IT power distribution system with phase-to-phase
voltage 230 V.

Using the Optional Battery Mount Kit/Battery

Connecting the Battery Mount Kit

1. Remove the terminal protection seal (1) on the bottom of the printer.

You can now see the charging terminal (2).

• Do not touch the charging terminal with wet hands.

• If the charging terminal is dirty, clean the dirt using a dry cloth or a cotton swab.

• Do not remove the terminal protection seal on the bottom of the battery mount kit if you
will not be using the optional cradle kit.

2.

Mount the printer on the battery mount kit and slide it as indicated by and in
the illustration to lock it.

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Using the Optional Battery Mount Kit/Battery

• Be careful not to pinch your fingers when mounting the printer on the battery mount kit.

Inserting the Battery into the Battery Mount Kit

1. Open the battery cover of the battery mount kit.

a. Turn the lever (1) clockwise.

b. Open the battery cover (2).

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